2016 Tesla Model S Owner Complaints

THIS IS A REPORT MADE IN THE PUBLIC INTEREST TO ADDRESS THE CONTINUING PROBLEM OF SNAPPING TESLA MODEL S SUSPENSION COMPONENTS. PLEASE NOTE THAT I AM NOT FILING ANY FALSE INFORMATION, THIS IS A GENUINE REPORT MADE TO TRY AND SAVE LIVES. THE VIN BELONGS TO A TESLA WHICH IS IN THE WRECKING YARD BUT IS NOT THE ACTUAL VEHICLE INVOLVED IN THIS MOST RECENT INCIDENT. THERE IS A NEW REPORT FROM CHINA POSTED ON THE TMC FORUM WHICH INCLUDES PHOTOGRAPHS OF BROKEN SUSPENSION PARTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/THE-REAR-AXLE-SHAFT-BROKEN-WITHOUT-REASON.67935/ TESLA SUPPORTERS ARE CLAIMING THAT THIS IS A STAGED ACCIDENT FOR NEFARIOUS PURPOSES. I BELIEVE THAT THE PHOTOGRAPHS SHOW A FAILURE WHICH IS CONSISTENT WITH MANY OTHER FAILURES THAT I HAVE ALREADY REPORTED TO YOU. THE PERSON THAT STARTED THE THREAD CLAIMS THAT TESLA ARE INVESTIGATING THE INCIDENT. PLEASE FOLLOW UP ON THIS. TESLA OWNERS AND SUPPORTERS ARE UNWILLING TO ACCEPT THAT THIS CAR IS ANYTHING LESS THAN PERFECT. I BELIEVE THAT PROBLEMS ARE BEING UNDER-REPORTED BECAUSE MOST OWNERS ARE SHAREHOLDERS AND TESLA ENTHUSIASTS THAT REFUSE TO ACKNOWLEDGE THE DANGER POSED BY FRAGILE SUSPENSION COMPONENTS.

4/12/2016

THIS VEHICLE IS FOR SALE AS A SALVAGE WRECK. HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=21970334&ROWID=1&PAGESOURCE=VEHICLERESULTS# THE FRONT SUSPENSION HAS COMPLETELY TORN AWAY. THE WHEEL IS IN THE FRUNK OF THE CAR AND APPEARS TO HAVE BEEN SLICED IN HALF. THAT IS INDICATIVE OF THE WHEEL BEING GOUGED FROM THE INSIDE WHILST THE CAR WAS IN MOTION. THERE IS NO SIGNIFICANT IMPACT DAMAGE FORWARD OF THE WHEEL THAT COULD ACCOUNT FOR THE SUSPENSION BEING TORN OFF. I HAVE SUBMITTED MANY OTHER COMPLAINTS OF SUSPENSION FAILURES ON TESLAS. THIS IS A 2016 MODEL AND THE SUSPENSION KNUCKLE HAS BEEN REDESIGNED TO A MUCH STURDIER VERSION THAN THE HOLLOW SECTION THAT WAS USED ON EARLIER MODELS AND WHICH PHOTOGRAPHS SHOW HAS FREQUENTLY SNAPPED OFF AT THE TIP OR IN MID SECTION. NONETHELESS THE SUSPENSION HAS FAILED ONCE AGAIN. I HAVE EVIDENCE THAT TESLA ARE OFFERING CUSTOMERS A SETTLEMENT OFFER IN RETURN FOR SIGNING AN NDA. A COPY OF THE NDA FORM IS ATTACHED. PLEASE INVESTIGATE THIS MATTER.

5/5/2016

WHILE TEST DRIVING A MODEL S AT A TESLA STORE, SALES REP TOLD ME TO REMOVE MY HANDS FROM THE STEERING WHEEL WHILE ON AUTO PILOT. CAR SUDDENLY SWERVED TO THE RIGHT AT HIGHWAY SPEEDS CAUSING THE CAR TO LEAVE THE REGULAR LANE I WAS TRAVELING IN. THE TESLA REP INSTRUCTED ME THAT I DID NOT HAVE TO KEEP MY HANDS ON THE WHEEL WHICH LEFT ME UNPREPARED FOR THE SUDDEN SWERVE. NAME/ADDRESS ARE LEFT THIS COMPLAINT OFF DUE TO CONCERN ABOUT THE RETALIATORY NATURE OF THE TESLA CEO. TESLA CEO'S OVERLY DEFENSIVEBEHAVIOR HAS A CHILLING AFFECT ON REPORTING ISSUES.

7/5/2016

HERE IS A RECENT YOUTUBE VIDEO SHOWING WHAT APPEARS TO BE A TESLA EMPLOYEE DEMONSTRATING THE USE OF AUTOPILOT AND ENCOURAGING THE DRIVER TO TAKE HIS HANDS OFF THE WHEEL. THIS IS UTTERLY IRRESPONSIBLE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=JPTYOYKOTPS

7/6/2016

UNINTENDED ACCELERATION OCCURRED ON 2 SEPARATE OCCASIONS WITH 2 DIFFERENT DRIVERS WITHIN 2 WEEKS. MODEL S 70D INCIDENT 1: MY WIFE WAS AT A STOP SIGN. SHE REMOVED HER FOOT FROM THE BRAKE AND BEFORE APPLYING THE ACCELERATOR THE CAR SURGED FORWARD AGGRESSIVELY. SINCE HER FOOT NEVER TOUCHED THE ACCELERATOR SHE WAS ABLE TO APPLY THE BRAKE AND STOP WITHIN 8-10 FEET. SHE WAS VISIBLY SHAKEN WHEN SHE GOT HOME BUT, REGRETTABLY, NO REPORT WAS FILED. INCIDENT 2: ABOUT 2 WEEKS LATER, MAY 6, I WAS PULLING INTO MY GARAGE WITH MY WIFE AND BABY IN THE VEHICLE. 2-3 FEET FROM THE THE GARAGE WALL (IN CREEP MODE) I GENTLY TOUCHED THE BRAKE TO COME TO A STOP. AT THAT POINT THE CAR SURGED FORWARD VERY AGGRESSIVELY. I IMMEDIATELY APPLIED HEAVY BRAKE AND WAS ABLE TO STOP THE CAR IN A FEW FEET (SINCE MY FOOT WAS ALREADY OVER THE BRAKE PEDAL). THE FRONT END HIT THE GARAGE WALL AND PENETRATED 10-12 INCHES CAUSING DRYWALL DAMAGE AND SIGNIFICANT DAMAGE TO OUR POWDER ROOM ON THE OTHER SIDE. A REPORT WITH TESLA WAS FILED IMMEDIATELY. LOGS WERE DOWLOADED AND SHOW THAT THE ACCELERATOR WAS DEPRESSED TO 97% POWER IN LESS THAN A SECOND AND THAT IT WAS DRIVER ERROR. MY WIFE AND I HAVE A COMBINED 48 YEARS OF ACCIDENT FREE DRIVING AND NEITHER OF US HAVE EVER MISTAKEN CONTROL PEDALS OR HAVE EVER FLOORED A GAS PEDAL IN A SECOND. MY WIFE IS 37, HEALTHY AND A PHYSICIAN, I AM A HEALTHY 42 YEAR OLD PILOT. WE CAN BOTH SAY WITH 100% CERTAINTY THAT NEITHER INCIDENT WAS DRIVER ERROR. TESLA HAS A SERIOUS UNINTENDED ACCELERATION PROBLEM ALSO MADE EVIDENT BY THE OTHER COMPLAINTS FILED ON NHTSA, ALL OF WHICH SEEM TO FALL UNDER SIMILAR OPERATING PARAMETERS. WE NOW HAVE A $90,000 CAR SITTING IN OUR GARAGE THAT IS UNSAFE FOR MY FAMILY, IT SEEMS TESLA IS GOING THE ROUTE OF WAITING FOR INJURY AND DEATHS TO OCCUR BEFORE THEY ACKNOWLEDGE THIS SAFETY DEFECT.

5/10/2016

WHILE TEST DRIVING A MODEL S AT A TESLA STORE, SALES REP TOLD ME TO REMOVE MY HANDS FROM THE STEERING WHEEL WHILE ON AUTO PILOT. CAR SUDDENLY SWERVED TO THE RIGHT AT HIGHWAY SPEEDS CAUSING THE CAR TO LEAVE THE REGULAR LANE I WAS TRAVELING IN. THE TESLA REP INSTRUCTED ME THAT I DID NOT HAVE TO KEEP MY HANDS ON THE WHEEL WHICH LEFT ME UNPREPARED FOR THE SUDDEN SWERVE. NAME/ADDRESS ARE LEFT THIS COMPLAINT OFF DUE TO CONCERN ABOUT THE RETALIATORY NATURE OF THE TESLA CEO. TESLA CEO'S OVERLY DEFENSIVEBEHAVIOR HAS A CHILLING AFFECT ON REPORTING ISSUES.

7/5/2016

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT MADE IN THE INTEREST OF PUBLIC SAFETY. THE VIN IS NOT THE ACTUAL VEHICLE INVOLVED. HERE IS A FRESHLY POSTED YOUTUBE VIDEO IN WHICH AN OWNER DRIVES HANDS FREE FOR ALMOST AN HOUR WITHOUT RECEIVING ANY "HOLD STEERING WHEEL" NAGS. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TQ_OTCNCPH0 HE IS TRAVELLING AT SPEEDS ABOVE THE POSTED LIMIT BOTH ON FREEWAYS AND ON UNDIVIDED ROADS. HE PASSES CLOSE TO PEDESTRIANS AND EVEN A SCHOOL BUS WHILST WAVING HIS HANDS ABOUT AND EVEN CROSSING THEM OVER HIS CHEST. HE IS NOT READY TO TAKE OVER CONTROL OF THE CAR QUICKLY ENOUGH TO ENSURE THAT AN ACCIDENT DOES NOT HAPPEN. THIS SITUATION IS NOT THE FAULT OF THE DRIVER ALONE. THIS FEATURE HAS BEEN DESCRIBED AND PROMOTED AS BEING A TRUE AUTOPILOT. EVEN ELON MUSK AND HIS PARTNER TALUAH HAVE BEEN DEMONSTRATING HOW TO DRIVE HANDS FREE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PR7BALRS_QC THIS SYSTEM IS STILL IN BETA. IT DOES NOT HAVE SUFFICIENT BUILT IN SAFETY AND REDUNDANCY AND IS LULLING OWNERS INTO A FALSE SENSE OF SECURITY. THE MESSAGE THAT OWNERS MUST BE READY TO TAKE IMMEDIATE CONTROL IS BEING WIDELY IGNORED. PLEASE REIN IN THIS DANGEROUS EXPERIMENT BEFORE LIVES ARE LOST. HERE IS A GRANDMOTHER USING THE AUTOPILOT IN AN EXTREMELY DANGEROUS MANNER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=MLF2D9E0GB4

4/24/2016

THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. DESPITE WARNINGS IN THE FINE PRINT THAT THE DRIVER SHOULD BE READY TO TAKE CONTROL AT ANY TIME IT IS CLEAR THAT MANY DRIVERS ARE USING IT IN A DANGEROUS AND RECKLESS MANNER BECAUSE THEY ARE UNDER THE ILLUSION THAT IT IS A COMPLETELY FAIL SAFE TRUE AUTOPILOT SYSTEM. THE HOLD STEERING WHEEL NAG SEEMS TO VARY FROM CAR TO CAR AND CHANGES WITH EACH SOFTWARE UPGRADE. HERE ARE A FEW RECENT YOUTUBE VIDEOS OF DRIVERS USING AUTOPILOT IN A DANGEROUS FASHION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PINPXKUWQCQ THIS IS MEANT TO BE AMUSING BUT IT IS PLACING LIVES IN DANGER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=CQQTE6N_GHM 70 MPH HANDS NOWHERE NEAR THE WHEEL AND NOT READY TO TAKE CONTROL. HTTPS://WWW.YOUTUBE.COM/WATCH?V=VAAFE7I3YWQ OWNER PLACES FAR TOO MUCH FAITH IN THE AUTOPILOT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=DYMFIQ2OL8O USING AUTOPILOT ON UNDIVIDED ROAD IN HEAVY TRAFFIC AND WITH MISPLACED CONFIDENCE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=EG4ZGFVP0J4 ON THE AUTOBAHN, COFFEE IN ONE HAND, BURGER IN THE OTHER HAND AND BUSY MAKING A VIDEO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=LKKDZJNWTA8 ANOTHER DRIVER HOLDING A COFFEE AND A SANDWICH WHILE TRAVELLING AT 60 MPH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4AGXEJ_9G3Y A JOURNALIST WHO OUGHT TO KNOW BETTER DRIVES HANDS FREE INCHES FROM ONCOMING TRAFFIC. I BELIEVE THIS IS A RECKLESS EXPERIMENT THAT IS PLACING LIVES IN DANGER. ELON MUSK CLAIMS HE HAS APPROVAL FOR AUTOPILOT IN MOST COUNTRIES OF THE WORLD. I FIND THAT VERY DIFFICULT TO BELIEVE.

6/23/2016

WHILE TEST DRIVING A MODEL S AT A TESLA STORE, SALES REP TOLD ME TO REMOVE MY HANDS FROM THE STEERING WHEEL WHILE ON AUTO PILOT. CAR SUDDENLY SWERVED TO THE RIGHT AT HIGHWAY SPEEDS CAUSING THE CAR TO LEAVE THE REGULAR LANE I WAS TRAVELING IN. THE TESLA REP INSTRUCTED ME THAT I DID NOT HAVE TO KEEP MY HANDS ON THE WHEEL WHICH LEFT ME UNPREPARED FOR THE SUDDEN SWERVE. NAME/ADDRESS ARE LEFT THIS COMPLAINT OFF DUE TO CONCERN ABOUT THE RETALIATORY NATURE OF THE TESLA CEO. TESLA CEO'S OVERLY DEFENSIVEBEHAVIOR HAS A CHILLING AFFECT ON REPORTING ISSUES.

7/5/2016

ON WEDNESDAY, JULY 13, 2016, MY MINOR SON WAS DRIVING MY TESLA (VIN [XXX]) NORTHBOUND ON ROUND HILL ROAD IN GREENWICH, CONNECTICUT, WITH THE AUTOPILOT ENGAGED. AT APPROXIMATELY 3:50PM, THE TESLA APPROACHED A VEHICLE THAT WAS PARKED PARTIALLY ON THE SHOULDER OF THE ROAD AND PARTIALLY ON THE ROAD IN FRONT OF 273 ROUND HILL ROAD. THE VEHICLE OBSCURED THE WHITE LINE ALONG THE RIGHT HAND SIDE OF THE ROAD. RATHER THAN MOVING TO THE LEFT TO AVOID THE PARKED VEHICLE, THE TESLA CONTINUED ON THE SAME PATH. AT THE LAST MOMENT MY SON GRABBED THE STEERING WHEEL AND MOVED THE TESLA TO THE LEFT, BUT NOT SOON ENOUGH/FAR ENOUGH. THE TESLA'S RIGHT SIDE COLLIDED WITH THE PARKED VEHICLE'S LEFT SIDE. MY SON BELIEVES THAT HAD HE NOT GRABBED THE STEERING WHEEL, THE RIGHT FRONT AREA OF THE TESLA WOULD HAVE HIT THE REAR OF THE PARKED VEHICLE. TO THE BEST OF HIS KNOWLEDGE THE BRAKES ON THE TESLA DID NOT ENGAGE. NO ONE WAS HURT. THE POLICE WERE NOT CALLED. ROUND HILL ROAD IS NOT A DIVIDED HIGHWAY, HOWEVER IT IS A WIDE, TWO LANE ROAD WITH FRESHLY PAINTED DOUBLE YELLOW LINES DOWN THE MIDDLE AND A FRESHLY PAINTED WHITE LINE ON THE EDGE. IT WAS A SUNNY DAY, NO FOG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/4/2016

TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE LOW 12-VOLT BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY PACK WAS NOT IN SYNC AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,500.

6/10/2016

THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA [email protected] I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/17/2016

THERE HAS BEEN A FATAL TESLA CRASH IN INDIANA. CRASH SITE PHOTOGRAPHS SHOW THAT THE REAR WHEEL HAS SKEWED OVER IN THE WHEEL WELL BUT THERE IS NO DAMAGE TO THE REAR OF THE CAR WHICH COULD HAVE CAUSE THAT TO HAPPEN. THE CAR WAS REPAIRED BY TESLA A FEW MONTHS AGO AFTER IT SUFFERED UNDERCARRIAGE DAMAGE AFTER HITTING A POTHOLE THERE IS A CLEAR PATTERN OF WEAKNESS IN THE SUSPENSION COMPONENTS. IT IS HIGHLY PROBABLE THAT THIS CRASH WAS CAUSED BY A SUSPENSION FAILURE. CRASH SCENE VIDEOS SHOW THE BATTERIES EXPLODING LIKE FIREWORKS. CONTRARY TO TESLA'S CLAIM THAT THE BATTERIES ARE WELL PROTECTED AND WILL ALLOW PLENTY OF TIME FOR THE OCCUPANTS TO ESCAPE IT SHOWS THAT WHEN THE BATTERIES ARE HOT FROM HEAVY USE THEY WILL IGNITE AS SOON AS THE COOLANT ESCAPES. PLEASE INVESTIGATE THIS MATTER URGENTLY BEFORE MORE LIVES ARE LOST.

11/4/2016

THIS IS A COMPLAINT INTENDED TO PROVIDE FURTHER EVIDENCE THAT TESLAS ARE EXPERIENCING SUSPENSION FAILURES AND ARE CATCHING FIRE AT A MUCH HIGHER RATE THAN MOST OTHER VEHICLES. I HAVE ATTACHED PHOTOGRAPHS FROM THE CURRENT STOCK OF WRECKED TESLAS AT A JUNKYARD IN THE NETHERLANDS SO AS TO FURTHER PROVE THE ARGUMENT THAT THESE CARS HAVE A MAJOR SAFETY PROBLEM. HERE IS A LINK TO THE STOCK OF TESLA WRECKS IN JUST THAT ONE JUNKYARD: HTTPS://WWW.PROXYPARTS.COM/VEHICLE-STOCK/ SELECT TESLA FROM THE MENU. THERE ARE CURRENTLY OVER 100 WRECKED TESLAS IN AMERICAN JUNKYARDS AND PROBABLY AS MANY AGAIN IN OVERSEAS JUNKYARDS. RECENT INSURANCE ASSESSMENTS SHOW THAT TESLAS ARE CRASHING AT DOUBLE THE NORMAL RATE FOR COMPARABLE CARS. HTTP://WWW.IIHS.ORG/IIHS/TOPICS/INSURANCE-LOSS-INFORMATION SELECT LARGE LUXURY CARS FROM THE DROP-DOWN MENU. PLEASE INVESTIGATE THE REASONS FOR ALL OF THESE CRASHES. THANK YOU.

6/4/2017

DOOR HANDLES ARE MADE OF METAL CHROME AND GETS EXCESSIVELY HOT IN THE SUN. YOU ARE UNABLE TO HOLD THE HANDLE AND OPEN IT WITHOUT CAUSING A BURN. (THERE IS A REASON ALL OTHER CAR MANUFACTURERS MAKE THE DOOR HANDLES WITH PLASTIC MATERIAL SO IT DOES NOT GET AS HOT IN THE SUN. ALSO THEY MAKE IT SUCH THAT WHEN HOLDING THE HANDLE, YOU HOLD FROM INSIDE THAT IS PROTECTED FROM THE SUN). TESLA NEEDS TO MAKE THE DOOR HANDLE WITH A MATERIAL THAT DOES NOT GET HOT IN SUN AND DESIGN IT IN A WAY THAT THE HOLDING PORTION PROTECTS IT FROM THE SUN.

6/10/2016

ON WEDNESDAY, JULY 13, 2016, MY MINOR SON WAS DRIVING MY TESLA (VIN [XXX]) NORTHBOUND ON ROUND HILL ROAD IN GREENWICH, CONNECTICUT, WITH THE AUTOPILOT ENGAGED. AT APPROXIMATELY 3:50PM, THE TESLA APPROACHED A VEHICLE THAT WAS PARKED PARTIALLY ON THE SHOULDER OF THE ROAD AND PARTIALLY ON THE ROAD IN FRONT OF 273 ROUND HILL ROAD. THE VEHICLE OBSCURED THE WHITE LINE ALONG THE RIGHT HAND SIDE OF THE ROAD. RATHER THAN MOVING TO THE LEFT TO AVOID THE PARKED VEHICLE, THE TESLA CONTINUED ON THE SAME PATH. AT THE LAST MOMENT MY SON GRABBED THE STEERING WHEEL AND MOVED THE TESLA TO THE LEFT, BUT NOT SOON ENOUGH/FAR ENOUGH. THE TESLA'S RIGHT SIDE COLLIDED WITH THE PARKED VEHICLE'S LEFT SIDE. MY SON BELIEVES THAT HAD HE NOT GRABBED THE STEERING WHEEL, THE RIGHT FRONT AREA OF THE TESLA WOULD HAVE HIT THE REAR OF THE PARKED VEHICLE. TO THE BEST OF HIS KNOWLEDGE THE BRAKES ON THE TESLA DID NOT ENGAGE. NO ONE WAS HURT. THE POLICE WERE NOT CALLED. ROUND HILL ROAD IS NOT A DIVIDED HIGHWAY, HOWEVER IT IS A WIDE, TWO LANE ROAD WITH FRESHLY PAINTED DOUBLE YELLOW LINES DOWN THE MIDDLE AND A FRESHLY PAINTED WHITE LINE ON THE EDGE. IT WAS A SUNNY DAY, NO FOG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/4/2016

ON WEDNESDAY, JULY 13, 2016, MY MINOR SON WAS DRIVING MY TESLA (VIN [XXX]) NORTHBOUND ON ROUND HILL ROAD IN GREENWICH, CONNECTICUT, WITH THE AUTOPILOT ENGAGED. AT APPROXIMATELY 3:50PM, THE TESLA APPROACHED A VEHICLE THAT WAS PARKED PARTIALLY ON THE SHOULDER OF THE ROAD AND PARTIALLY ON THE ROAD IN FRONT OF 273 ROUND HILL ROAD. THE VEHICLE OBSCURED THE WHITE LINE ALONG THE RIGHT HAND SIDE OF THE ROAD. RATHER THAN MOVING TO THE LEFT TO AVOID THE PARKED VEHICLE, THE TESLA CONTINUED ON THE SAME PATH. AT THE LAST MOMENT MY SON GRABBED THE STEERING WHEEL AND MOVED THE TESLA TO THE LEFT, BUT NOT SOON ENOUGH/FAR ENOUGH. THE TESLA'S RIGHT SIDE COLLIDED WITH THE PARKED VEHICLE'S LEFT SIDE. MY SON BELIEVES THAT HAD HE NOT GRABBED THE STEERING WHEEL, THE RIGHT FRONT AREA OF THE TESLA WOULD HAVE HIT THE REAR OF THE PARKED VEHICLE. TO THE BEST OF HIS KNOWLEDGE THE BRAKES ON THE TESLA DID NOT ENGAGE. NO ONE WAS HURT. THE POLICE WERE NOT CALLED. ROUND HILL ROAD IS NOT A DIVIDED HIGHWAY, HOWEVER IT IS A WIDE, TWO LANE ROAD WITH FRESHLY PAINTED DOUBLE YELLOW LINES DOWN THE MIDDLE AND A FRESHLY PAINTED WHITE LINE ON THE EDGE. IT WAS A SUNNY DAY, NO FOG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/4/2016

OWNERS ARE STILL REPORTING EXTREME AND RAPID WEAR OF REAR TIRES ON THE HIDDEN INSIDE EDGE THAT CAN GO UNNOTICED UNTIL THE TIRE BLOWS OUT. HERE IS A THREAD FROM THE ELBILFORUM IN NORWAY ELBILFORUM.NO/FORUM/INDEX.PHP?BOARD=49.0 SAMPLE: A: REAR WORN OUT AFTER 50 DAYS, 4000 KM. REPLY # 480 ON: FRIDAY 17 OCTOBER 2014, IN TIME 5:50 P.M." NOW I SIT IN VERDAL IN NORD-TRNDELAG WITH FLAT REAR TIRE. FAMOUS LIGHT VIBRATIONS IN THE REAR TIRE WHEN I DROVE ON THE E6, AND THOUGHT THAT THERE WAS LITTLE AIR IN THE TIRES AS IT IS 4 DEGREES. IT TURNS OUT THAT ONE REAR TIRE CAN NOT BE RACKING UP THE COMPRESSOR WIFE CAME WITH THE E-MEXICO. I STROKE HER HAND INSIDE COVER TO REVEAL THE "HOLE" IS. IT TURNS OUT THAT I TOUCH THE WIRES ON THE ENTIRE BACK, WHICH MEANS THAT THE TIRE IS COMPLETELY WORN DOWN ON THE INSIDE. THIS IS ONE OF FOUR PS2 TIRES THAT I PUT TWO MONTHS AGO (!) BECAUSE THE ORIGINAL TIRES WERE WORN DOWN (AND THE CAR WAS NEW IN MARCH). HERE IS A LONG TERM OWNER COMPLAINING THAT TESLA IS UNABLE TO FIX THIS DESPITE REPLACING SOME OF THE SUSPENSION ARMS: A: REAR WORN OUT AFTER 50 DAYS, 4000 KM. REPLY # 497 ON: YESTERDAY AT. 3:32 P.M. " HAVE THEM TURN OFF SPISSINGSSTAGENE. HAVE STRUGGLED WITH THIS FOR TWO YEARS AND DESPITE REPEATED ADJUSTMENTS, THERE HAVE NOT BEEN GOOD. HOWEVER, WHEN THE BARS WERE REMOVED AND CHECKED, IT TURNED OUT THAT THEY WERE DESTROYED AND ARE NOT KEPT SETTING. DO NOT KNOW WHAT THE RESULT MTP WEAR BECOMES EVEN, BUT IT IS A FACT THAT EARLY RWD CARS NOT STRUGGLING REAR TIRES _HELT_ EVENLY WHATEVER YOU DO WITH THEM. BUT IT SHOULD NOT BE "GNAWING" AT THE INNERMOST CENTIMETERS. THIS SITUATION IS PUTTING LIVES AT RISK. PLEASE NOTE THAT ALTHOUGH THIS DISCUSSION IS BASED IN NORWAY THIS IS A US MADE CAR THAT IS SOLD ALL OVER THE WORLD.

11/6/2016

THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA [email protected] I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/17/2016

THERE ARE MANY TESLAS IN THE WRECKING YARDS WITH BROKEN FRONT SUSPENSIONS. OWNERS ARE COMPLAINING ON THE FORUMS OF VIBRATION PROBLEMS THAT ARE CAUSING DAMAGE TO THE DRIVE SHAFTS. TESLA SEEMS UNABLE TO FIX THIS PROBLEM AND IT MAY BE CREATING A RISK OF SUDDEN FAILURE. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/FRONT-VIBRATION-WHEN-ACCELERATING-ACCELEROMETER-GRAPHS.72268/PAGE-2 SAMPLE: @MMCCORD UNFORTUNATELY REPLACING THE HALF-SHAFTS DID SOLVE THE PROBLEM BUT ONLY FOR ONE MONTH. THE VIBRATION CAME BACK. AFTER FOUR ATTEMPTS BY THE SC TO FIX IT THE CAR STILL HAS THE VIBRATION. NOW THAT YOU MENTIONED HIGH SETTING NOW I CAN REPLICATE THE PROBLEM EVERY TIME. IT ALSO EXPLAINS WHY ONLY IN SOME CIRCUMSTANCES I GOT THE VIBRATION. MY DRIVEWAY IS A BIT HIGHER THAN THE MAIN ROAD SO I HAVE THE SUSPENSION SET TO HIGH WHEN I ARRIVE HOME. WHEN I USUALLY LEAVE BEFORE HITTING A HIGHER SPEED ROAD THE SUSPENSION WILL STAY TO HIGH. THE MOMENT I PULL INTO A HIGH SPEED ROAD ( > 35 MPH, WHICH IS THE THRESHOLD FOR STANDARD SETTING), EVEN A MILD ACCELERATION WILL CAUSE THE SHUDDER. I HAD THE FOLLOWING WORK DONE: FRONT RIGHT HALFSHAFT - DUAL MOTOR (1030616-00-A) FRONT LEFT HALFSHAFT - DUAL MOTOR (1030615-00-A) FRONT JACKSHAFT ASSEMBLY - DUAL MOTOR (1030632-00-A) SDU RE ALIGNMENT FRONT DRIVE UNIT MOUNTING BUSHES ADJUSTING NONE OF THAT SOLVED THE PROBLEM OR SOLVED IT FOR A COUPLE OF WEEKS. MY CONCLUSION IS THAT THE CAR DOESN'T BODE TO WELL WHEN TRANSITIONING FROM HIGH TO STANDARD SETTING WHILE YOU ACCELERATE MILDLY OR STRONGER. I USE IT DAILY AT LEAST TWO LOCATIONS AND NOW IT EXPLAINS WHY I AM GETTING THE SHUDDER AFTER LEAVING IN EXACTLY SAME SPOT. AND YES IT WILL WEAR THE HALF SHAFTS PREMATURELY. ANYONE HAD THIS PROBLEM FIXED FOR GOOD? MY SC SEEMS CLUELESS AND THE WHOLE SITUATION IS EMBARRASSING FOR THEM REALLY. *TR

10/26/2016

I RECEIVED THE CAR ABOUT A MONTH AGO AND THE FRONT DASHBOARD CONSOLE THAT IS A SCREEN IN FRONT OF THE WHEEL REBOOTS RANDOMLY WHEN I AM DRIVING..I HAVE TO RE START THE WHOLE SYSTEM EVERYTIME TO GET IT WORKING AND TELL ME THE SPEEDETAILS AND OTHER USEFUL INFORMATION... TESLA SAYS THAT THEY DON'T KNOW WHAT THE ISSUE IS AND CAN'T COME TO A CONCLUSION ON HOW YOU FIX IT. *TR

10/19/2016

THOUGH I INDICATED TODAY'S DATE FOR THE EVENT, HAS HAPPENED MULTIPLE TIMES (AT LEAST 15) SINCE I TOOK DELIVERY OF THE CAR IN SEPTEMBER. I WOULD SAY ON AVERAGE IT OCCURS APPROX 1X PER WEEK, WHEN MANY SYSTEMS FAIL AND I GET MULTIPLE WARNINGS SCROLLING ACROSS THE DASH, FOLLOWED BY "CAR NEEDS SERVICE." THESE INCLUDE "ABS NEEDS SERVICE", "TIRE PRESSURE SYSTEM DISABLED", "STABILITY CONTROL DISABLED" "TRACTION CONTROL DISABLED" "PARK ASSIST DISABLED" "REGENERATIVE BRAKING DISABLED" "AUTOMATIC EMERGENCY BRAKING DISABLED" "CONTACT TESLA SERVICE." IN ADDITION THE STEERING IS LESS RESPONSIVE. FURTHERMORE, TODAY FOR THE FIRST TIME THE "DRIVE SELECTOR STICK" THAT SELECTS DRIVE, PARK, REVERSE, NEUTRAL WAS UNRESPONSIVE WHEN STARTING. THEN WENT IN TO NEUTRAL. FINALLY AFTER SEVERAL ATTEMPTS IT WENT IN TO REVERSE. THIS MOST FREQUENTLY HAPPENS WHEN STARTING THE CAR, BUT SOMETIMES OCCURS WHEN IN MOTION DRIVING, AT UNPREDICTABLE TIMES. THEY HAVE HAD THE CAR IN TO SERVICE A COUPLE TIMES. MOST RECENTLY THEY HAD THE CAR FROM NOVEMBER 26TH UNTIL JANUARY 2ND, AND ASSURED ME THAT THEY CORRECTED THE PROBLEM 100%. WHICH THEY DID NOT. *TR

1/9/2017

WHILE DRIVING AT 60 MPH ON A HIGHWAY FRONT MOTOR SHORTED LOOSING POWER AND CAR SLOWED TO A HALT AT A UNSAFE HIGHWAY LOCATION.

8/16/2016

I PURCHASED THE TESLA MODEL S ON 10/17 WITH 'AUTOPILOT' HARDWARE AND FEATURES I'VE CONSISTENTLY USED AUTOPILOT ON THE HIGHWAY DURING THE FIRST MONTH I'VE HAD THE VEHICLE. THE AUTOPILOT FEATURE USES CAMERAS AND SENSORS TO MAINTAIN SPEED AND LANE AND AVOID COLLISIONS. THIS CAR ALSO FEATURES ANTI-COLLISION FEATURES THAT ARE SUPPOSED TO ENGAGE EVEN WHEN AUTOPILOT IS NOT ENGAGED, TO DETECT BOTH AN OBJECT IN FRONT OF THE CAR AND BRAKE, AS WELL AS DETECT OBJECTS ON EITHER SIDE THAT THE CAR MAY BE HEADED TO COLLIDE WITH AND SWERVE AWAY. THIS FEATURES WERE ALL ENABLED AT TIME OF THE ACCIDENT. AT THE TIME OF ACCIDENT, I HAD AUTOPILOT ENGAGED FOR APPROX 10 MINUTES PRIOR TO ACCIDENT. I WAS STILL WATCHING THE ROAD BUT PERIODICALLY LOOKING AT MY PHONE AS WELL. BEFORE THE ACCIDENT I HAD LOOKED DOWN AT MY PHONE FOR A PERIOD OF TIME I'M NOT SURE ABOUT. I DIDN'T THINK IT WAS LONGER THAN A FEW SECONDS, BUT I CAN'T BE CERTAIN. WHEN I LOOKED UP THE SEMI WAS MERGING IN FRONT OF ME. I WOULD GUESS THAT THE SEMI'S TRAILER WAS PERHAPS 3-4 FEET IN MY LINE, AND I WAS MAYBE 50-100 FEET AWAY. SO IT WAS LESS THAN 1 SECOND PRIOR TO IMPACT. IT WAS SO QUICK THERE WAS NO TIME FOR ME TO EVEN HIT THE BRAKE AND THE CAR WAS NOT BRAKING OR SWERVING TO AVOID COLLISION EITHER. ESSENTIALLY, THE AUTO PILOT DROVE ME RIGHT INTO THE LEFT REAR OF A SEMI TRACTOR TRAILER AT 70 MPH AND THE SENSORS/CAMERAS FOR SOME REASON DID NOT DETECT THIS COLLISION. *TR

10/30/2016

HERE IS ANOTHER TESLA IN THE SALVAGE YARD. HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=24284013&ROWNUMBER=9&LOADRECENT=TRUE IT IS LISTED AS HAVING UNDERCARRIAGE DAMAGE. THE PHOTOGRAPHS SHOW THE CAR IS IN PRISTINE CONDITION EXCEPT THAT THE SUSPENSION HAS COLLAPSED. THE REAR WHEELS ARE DISPLACED TOWARDS THE REAR OF THE CAR. THE FACT THAT THIS CAR IS BEING WRITTEN OFF INSTEAD OF REPAIRED SUGGESTS THAT THE UNDERCARRIAGE CAN NOT BE REPAIRED TO A SAFE CONDITION AT A REASONABLE COST OR POSSIBLY THAT TESLA DOES NOT WANT TO TAKE THE RISK OF THE SUSPENSION FAILING AGAIN LATER. FORUM POSTERS HAVE COMPLAINED THAT AFTER EXPERIENCING MINOR ACCIDENTS THAT CAUSE SUSPENSION DAMAGE THEIR CARS ARE STILL AWAITING REPAIR MONTHS LATER AND CAN NOT GET ANY WORD FROM TESLA AS TO WHEN THEIR CARS WILL BE RETURNED TO THEM. PLEASE INVESTIGATE. *TR

2/14/2017

INTERMITTENT WINDSHIELD WIPERS MAY FAIL. HAS HAPPENED TWICE, VIDEO CAPTURED FOR SECOND EVENT. HEADLIGHTS HAVE TURNED OFF ON THREE SEPARATE OCCASIONS WHILE DRIVING IN DARK. MOST RECENT EVENT WAS CAPTURED ON DASHCAM, AS WELL AS IPHONE VIDEO, WITH MULTIPLE TEST SCENARIOS (TURNING THEM FROM AUTO TO ON, AND BACK AGAIN. REBOOTING COMPUTER INTERFACE, ETC). THIS IS VERY DANGEROUS, AND COULD CAUSE SERIOUS HARM OR DEATH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=A9Q1PXP2LP4 HTTPS://WWW.YOUTUBE.COM/WATCH?V=CNSW9BDQ0O8 HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZEKIS_LMZ1K HTTPS://WWW.YOUTUBE.COM/WATCH?V=EDQKSE-IOUK

6/16/2017

INTERMITTENT WINDSHIELD WIPERS MAY FAIL. HAS HAPPENED TWICE, VIDEO CAPTURED FOR SECOND EVENT. HEADLIGHTS HAVE TURNED OFF ON THREE SEPARATE OCCASIONS WHILE DRIVING IN DARK. MOST RECENT EVENT WAS CAPTURED ON DASHCAM, AS WELL AS IPHONE VIDEO, WITH MULTIPLE TEST SCENARIOS (TURNING THEM FROM AUTO TO ON, AND BACK AGAIN. REBOOTING COMPUTER INTERFACE, ETC). THIS IS VERY DANGEROUS, AND COULD CAUSE SERIOUS HARM OR DEATH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=A9Q1PXP2LP4 HTTPS://WWW.YOUTUBE.COM/WATCH?V=CNSW9BDQ0O8 HTTPS://WWW.YOUTUBE.COM/WATCH?V=ZEKIS_LMZ1K HTTPS://WWW.YOUTUBE.COM/WATCH?V=EDQKSE-IOUK

6/16/2017

TL* THE CONTACT OWNS A 2016 TESLA S60. WHILE THE CONTACT WAS ATTEMPTING TO EXIT THE PARKED VEHICLE, IT INDEPENDENTLY ACCELERATED. THE VEHICLE CRASHED INTO A PILLAR. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. WHEN THE BRAKES WERE APPLIED, THE VEHICLE CAME TO A STOP. THE CONTACT STATED THAT SHE WAS UNCERTAIN IF SHE MAY HAVE DEPRESSED THE ACCELERATOR PEDAL ACCIDENTALLY. THE LOCAL DEALER (TESLA 750 E. EL CAMINO REAL, SUNNYVALE, CA, 94087) CONFIRMED THAT THE VEHICLE WAS NOT ABLE TO BE SERVICED UNTIL OCTOBER OF 2017. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V260000 (PARKING BRAKE). THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE FAILURE WAS STILL UNDER INVESTIGATION. THE VEHICLE WAS REPAIRED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 5,977. UPDATED 08/23/17*LJ *CN

6/19/2017