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2018 Tesla Model S Owner Complaints

Updated May 30, 20263 Critical Recalls
Ethan Miller

Complaint Summary

The 2018 Tesla Model S has 274 reported complaints.

  • Top issues involve unknown or other and electrical system.

Reliability Score

Reliability Score

7.4/ 10

Based on 274 complaints

Most Frequent Issues

UNKNOWN OR OTHER

34 12.4%

ELECTRICAL SYSTEM

31 11.3%

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

29 10.6%

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

26 9.5%

VEHICLE SPEED CONTROL

25 9.1%

Quick Insights

  • The top category is UNKNOWN OR OTHER, accounting for 12.4% of all complaints.

  • Owners have reported issues across 36 distinct vehicle systems.

  • Note: Complaint data reflects owner reports and may not always indicate a verified defect. Compare with Recalls and TSBs for a complete picture.

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Complaint Summary

What owners keep reporting on the 2018 Tesla Model S

The 2018 Tesla Model S has 274 owner complaints in this dataset. UNKNOWN OR OTHER is the most common complaint category, representing about 12% of the reports shown here.

Most common complaint categories

The top complaint groups for the 2018 Tesla Model S are UNKNOWN OR OTHER (34), ELECTRICAL SYSTEM (31), FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL (29).

Are these complaints a serious red flag?

Potentially. 99 complaint reports involve higher-attention systems like brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection.

What should buyers inspect on a used 2018 Tesla Model S?

Start with the top complaint systems, compare them against the recall report, then inspect service records for evidence that those same areas were already repaired or monitored.

Read the full buyer guideRecall report and remedy notesMaintenance costs and intervals2019 Model S complaints2017 Model S complaints2020 Model S complaints

Detailed Complaint Log

Showing 33 of 33 systems

UNKNOWN OR OTHER

33 Reports13% of total

Previewing the first 2 complaint summaries.

THERE HAS BEEN SO MANY MALFUNCTIONS, DEATHS AND FIRES CAUSED BY TESLA'S AUTO PILOT FEATURE. SO MANY GOVERNMENT INVESTIGATIONS ARE GOING ON, AND THE RESULT OF SOME INVESTIGATIONS THAT HAVE BEEN COMPLETED SOUNDS ALARMING. TESLA'S AUTO PILOT FEATURE IS UNDER INTENSE GOVERNMENT SCRUTINY. TODAY, ELON ANNOUNCED THAT ALL TESLA CARS WILL BE FULLY AUTOMATED DRIVERLESS IN AUGUST. ELON HAS BECOME DESPERATE, INSANE AND DANGEROUS. HE HAS NO REGARD FOR PUBLIC SAFETY. IS HE CRAZY? ARE YOU KIDDING ME? PLEASE STOP THIS DANGEROUS AND FRAUDULENT MAN, AND PUT HIM IN PRISON FOREVER. HE IS IRRATIONAL, CRUEL AND LETHAL. IT REMINDS ME OF PRESIDENT ASSAD OF SYRIA USING CHEMICAL WEAPONS ON HIS OWN PEOPLE. IT ALSO REMINDS ME OF SADDAM HOSSEIN USING CHEMICAL WEAPONS ON KURDISH PEOPLE AND ON IRANIAN SOLDIERS DURING IRAN IRAQ WAR. PLEASE KEEP IN MIND THAT IT'S AGAINST THE LAW TO USE CHEMICAL WEAPONS IN A CONVENTIONAL WAR. HOWEVER, SADDAM HOSSEIN DID SO AND KILLED SO MANY IRANIAN SOLDIERS DURING THE 8 YEAR WAR BETWEEN IRAN AND IRAQ. I SAW PICTURES OF SO MANY IRANIAN SEVERELY INJURED AND BURNED SOLDIERS BEING AIR LIFTED TO GERMANY FROM THE WAR ZONE, BECAUSE IRAN DIDN'T HAVE THE MEDICAL CAPABILITY TO HANDLE THIS SITUATION. NOTHING CAN BE DONE ANYWAYS. ONCE YOU ARE EXPOSED TO MUSTARD GAS, YOU'RE FINISHED. IT'S JUST THE MATTER OF QUICK DEATH, OR VERY PAINFUL PROLONGED DEATH. ELON NOW HAS TURNED TO CHEMICAL WEAPONS OUT OF DESPERATION JUST LIKE SADDAM HOSSEIN AND BASHAR ASSAD. THANKS.

6/11/2018

I WAS DRIVING HOME ON THE FREEWAY. ON MY RIGHT WAS AN EXIT RAMP AND IN THE LEFT LANE THERE WAS NOT ANOTHER VEHICLE. SUDDENLY THE WARNING BUZZER WENT OFF AND THE CAR PULLED SHARPLY TO THE RIGHT. I QUICKLY CORRECTED TO THE RIGHT. IT SCARED ME. IN ADDITION I CAME HOME AND DROVE INTO MY GARAGE LIKE I ALWAYS DO. THE BUZZER WENT OFF AGAIN TELLING SOMETHING WAS IN THE WAY AND SHIFTED ITSELF INTO PARK. I GOT OUT OF CAR AND CHECKED TO SEE IF ANYTHING WAS IN THE WAY. THERE WAS NOT. I CALLED TESLA STATING THESE THINGS WERE SAFETY ISSUES. THEY WANTED ME TO DRIVE THE CAR IN TO THE SERVICE CENTER. I TOLD THEM MY 3 AND 6 YEAR OLD GRANDKIDS WHERE STAYING WITH ME AND I DID NOT FEEL SAFE DOING THAT. AFTER CALLING CONTINUOUSLY FOR 2 DAYS, A LOANER WAS BROUGHT TO MY HOUSE AND MY TESLA WAS DRIVEN (NOT TOWED) TO COSTA MESA SERVICE CENTER.

6/26/2018

31 more complaints are available in this category.

ELECTRICAL SYSTEM

28 Reports11% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. WHILE APPROACHING A RED LIGHT, THE SPEED INCREASED AND THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE DROVE THROUGH THE TRAFFIC LIGHT AND CRASHED INTO A VEHICLE THAT WAS MAKING A LEFT TURN. THE FRONT DRIVER'S AIR BAG AND KNEE AIR BAGS DEPLOYED. THE FRONT DRIVER'S SIDE CURTAIN AIR BAGS HAD NOT DEPLOYED. THE DRIVER SUSTAINED SHOULDER AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION REPAIR FACILITY. THE DEALER (SAN DIEGO MIRAMAR TESLA, 9250 TRADE PL, SAN DIEGO, CA 92121, (858) 271-5100) WAS NOTIFIED OF THE CRASH AND THE CONTACT WAS WAITING FOR FEEDBACK FROM THE INSURANCE COMPANY. THE DEALER AND THE MANUFACTURER WERE WAITING TO RETRIEVE THE INFORMATION FROM THE ELECTRONIC DATA RECORDER TO INVESTIGATE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49. *BF*JB

6/18/2018

CAR WAS STOPPED PRIOR TO ENTERING CAR GARAGE. CAR SUDDENLY REVERSED THEN SPED UP AUTONOMOUSLY AND CRASHED INTO THE HOME. SUSPECT CAR ELECTRONICS COMPROMISED AND ENDANGERED DRIVER. REQUESTING INVESTIGATION IF CAR DEFECT VS USER ERROR. THANK YOU !

12/3/2018

26 more complaints are available in this category.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

27 Reports11% of total

Previewing the first 2 complaint summaries.

WHILE DRIVING ON THE EXPRESSWAY, CRUISE CONTROL WAS ENGAGED AT 65-70 MPH FOR 3-5 MINUTES, UNTIL SUDDENLY, THE CAR SLOWED DOWN ALL BY ITSELF TO AROUND 50MPH WITH VIBRATION AND JERKING. THE BRAKE WAS NOT DEPRESSED AT ALL. NO OTHER CARS WERE IN FRONT OF ME OR AROUND ME AT THE TIME OF INCIDENT

12/2/2020

I have been complaining since I got this Tesla in late 2017, that the car brakes unexpectedly on the Freeway. Tesla claim that nothing is wrong & this will happened if the sensor received a signal like light from another car, but I was driving on the Freeway during daytime? On 10/31/21 while driving autodrive on the freeway the car suddenly skid to the right twice, around 6.50 PM & 9.05 PM. My Grandson was in the car with me and witness the incident. Luckily I was able to straighten the car without any accident. Tesla made an appointment for a mobile visit on 11/5/21, but cancelled on 11/4/21 and reschedule one month later on 12/9/21 to a Service Ctr in Walnut. This is a Safety issue and Tesla is not seriously taking care of.

11/7/2021

25 more complaints are available in this category.

VEHICLE SPEED CONTROL

25 Reports10% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. WHILE ATTEMPTING TO PARK THE VEHICLE, IT INDEPENDENTLY ACCELERATED AND CRASHED INTO A WALL. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE CONTACT SOUGHT MEDICAL ATTENTION TEN DAYS LATER FOR A STERNAL FRACTURE. THE TESLA BUENA PARK DEALER (6692 AUTO CENTER DR., BUENA PARK, CA 90621, (714) 735-5696) WAS CONTACTED AND THE VEHICLE WAS TOWED TO A TESLA APPROVED FACILITY TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ON BOARD DIAGNOSTIC TESTING REPORTED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AT THE TIME OF THE CRASH. THE CONTACT WAS ALSO INFORMED THAT THE AUTOMATED FEATURES, INCLUDING THE CRUISE CONTROL WERE UNABLE TO HAVE INDUCED THE ACCELERATED RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 214.

6/6/2018

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. WHILE APPROACHING A RED LIGHT, THE SPEED INCREASED AND THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE DROVE THROUGH THE TRAFFIC LIGHT AND CRASHED INTO A VEHICLE THAT WAS MAKING A LEFT TURN. THE FRONT DRIVER'S AIR BAG AND KNEE AIR BAGS DEPLOYED. THE FRONT DRIVER'S SIDE CURTAIN AIR BAGS HAD NOT DEPLOYED. THE DRIVER SUSTAINED SHOULDER AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION REPAIR FACILITY. THE DEALER (SAN DIEGO MIRAMAR TESLA, 9250 TRADE PL, SAN DIEGO, CA 92121, (858) 271-5100) WAS NOTIFIED OF THE CRASH AND THE CONTACT WAS WAITING FOR FEEDBACK FROM THE INSURANCE COMPANY. THE DEALER AND THE MANUFACTURER WERE WAITING TO RETRIEVE THE INFORMATION FROM THE ELECTRONIC DATA RECORDER TO INVESTIGATE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49. *BF*JB

6/18/2018

23 more complaints are available in this category.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

23 Reports9% of total

Previewing the first 2 complaint summaries.

ON SEVERAL OCCASIONS BOTH OF MY DASHBOARD SCREENS (DRIVER CLUSTER AND CENTER CONSOLE) WENT BLANK WHILE DRIVING AT A VARIETY OF SPEEDS. I WAS UNABLE TO SEE MY SPEEDOMETER, BACK-UP CAMERA, CONTROL HVAC, OR ANY AUDIO. I ALSO WAS UNABLE TO USE COLLISION ASSISTANCE, BLIND SPOT DETECTION, AUTOPILOT, OR, PRESUMABLY, EMERGENCY BRAKING. TO REGAIN CONTROL I HAD TO REBOOT THE VEHICLE WHILE DRIVING, WHICH WAS HAZARDOUS TO SAY THE LEAST. THERE DOES NOT APPEAR TO BE ANY SPECIFIC TRIGGER TO THIS OUTAGE OTHER THAN THE VEHICLE WAS IN GEAR AND MOVING FORWARD. IT HAPPENED DURING THE DAY AND AT NIGHT. I REPORTED THIS TO TESLA USING THEIR "REPORT BUG" FEATURE IN THE VEHICLE, BUT I NEVER HEARD ANYTHING BACK. THIS HAS OCCURRED AT LEAST 6 OR 7 TIMES OVER THE LAST YEAR. THE MOST RECENT INCIDENT OCCURRED LAST WEEK, 15-16 MARCH.

3/26/2021

Driving on a freeway at 75mph with autopilot turned on, the car suddenly braked, requiring manual intervention to accelerate to intended speed. After this the car continued as normal. There was no visible obstruction. Fortunately I have had this happen while a vehicle has not been behind me otherwise there is a possiblity of a crash.

2/3/2022

21 more complaints are available in this category.

SERVICE BRAKES

21 Reports8% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. WHILE APPROACHING A RED LIGHT, THE SPEED INCREASED AND THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE DROVE THROUGH THE TRAFFIC LIGHT AND CRASHED INTO A VEHICLE THAT WAS MAKING A LEFT TURN. THE FRONT DRIVER'S AIR BAG AND KNEE AIR BAGS DEPLOYED. THE FRONT DRIVER'S SIDE CURTAIN AIR BAGS HAD NOT DEPLOYED. THE DRIVER SUSTAINED SHOULDER AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION REPAIR FACILITY. THE DEALER (SAN DIEGO MIRAMAR TESLA, 9250 TRADE PL, SAN DIEGO, CA 92121, (858) 271-5100) WAS NOTIFIED OF THE CRASH AND THE CONTACT WAS WAITING FOR FEEDBACK FROM THE INSURANCE COMPANY. THE DEALER AND THE MANUFACTURER WERE WAITING TO RETRIEVE THE INFORMATION FROM THE ELECTRONIC DATA RECORDER TO INVESTIGATE THE CAUSE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49. *BF*JB

6/18/2018

I DROVE TO WORK ON MAY 2, 2019, AND WAS TRYING TO PARK IN MY ALLOTTED PARKING STALL ON THE 3RD LEVEL OF MY OFFICE PARKING GARAGE. MY PARKING STALL WAS ALONG THE OUTER EDGE OF THE GARAGE AND THE ONLY BARRIER TO THE OUTSIDE WAS A SET OF THREE (ABOUT " DIAMETER) CABLES STRUNG BETWEEN OUTSIDE COLUMNS OF THE GARAGE, BESIDES A THIN PERFORATED CORRUGATED METAL SHEET OUTSIDE THE CABLES, ACTING AS A RAIN STOP. I WAS TRYING TO SLOWLY TURN RIGHT FROM THE PARKING AISLE TO PARK BETWEEN TWO PICKUP TRUCKS ON EITHER SIDE OF MY STALL. WHEN I HAD TURNED PARTWAY INTO MY STALL, MY TESLA SUDDENLY ACCELERATED INTO MY PARKING STALL AT HIGH SPEED, HIT THE OUTSIDE CABLES, REBOUNDED BACKWARDS AND STOPPED ABOUT 10 FEET FROM THE OUTSIDE CABLES. THE CABLES SAVED ME FROM PLUNGING 3 FLOORS DOWN FROM THE GARAGE. THERE WAS EXTENSIVE DAMAGE TO THE HOOD AND FRONT PORTIONS OF MY TESLA. THERE WAS ALSO SOME DAMAGE TO THE METAL CORRUGATED SHEETS OUTSIDE THE CABLES AND A SLIGHT DENT ON THE CORNER OF THE VEHICLE PARKED TO MY RIGHT. I HAVE BEEN PARKING IN MY OFFICE PARKING STALL FOR ABOUT THE PAST SIX MONTHS WITHOUT ANY ISSUE LIKE THIS. I WANT TO KNOW WHY MY CAR ACCELERATED LIKE THAT WITHOUT WARNING AND WHY THE COLLISION WARNING SYSTEM WAS NOT TRIGGERED BY THE OUTSIDE CORRUGATED METAL SHEET. ALSO, THERE WAS AN ISSUE WITH MY TESLA THE PREVIOUS EVENING. WHEN I TRIED TO START MY TESLA AFTER WORK, I GOT THE 'SYSTEMS ARE POWERING..' MESSAGE ON THE SCREEN AND MY CAR WOULD NOT START EVEN AFTER A LONG WAIT. THEN, I HAD TO GOOGLE TO FIND A WAY TO REBOOT THE CAR COMPUTER, BY PRESSING TWO BUTTONS ON THE STEERING WHEEL. ON THE DAY OF THE ACCIDENT, I USED THE INTERMITTENT RAIN SENSING WIPERS FOR THE FIRST TIME, AS THERE WAS A LIGHT RAIN. MY CAR IS STILL IN THE BODY SHOP WAITING FOR SOME BACK ORDERED PARTS. I HAVE ASKED TESLA TO DO A DIAGNOSTICS TO SEE IF THERE WERE ANY SOFTWARE BUGS IN THE SYSTEM.

7/1/2019

19 more complaints are available in this category.

SUSPENSION

20 Reports8% of total

Previewing the first 2 complaint summaries.

HERE IS A TESLA MODEL S IN THE AUCTION SALE YARD HTTPS://WWW.COPART.COM/LOT/27340709 THE BACK LH SUSPENSION HAS SNAPPED OFF COMPLETELY. THIS DOES NOT APPEAR TO HAVE BEEN CAUSED BY IMPACT DAMAGE, IT HAS SIMPLY SNAPPED OFF. CLOSE UP PICTURE SHOWS THAT THE SUSPENSION LINKS AND LOWER ARM HAVE SNAPPED. THIS 2018 CAR IS STILL FITTED WITH THE OLD STYLE FRAGILE LINKS THAT ARE SUPPOSED TO HAVE BEEN REPLACED WITH STRONGER ONES AS NOTIFIED IN TSB : HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10153421-9999.PDF THERE SEEM TO BE MANY CARS ON THE ROAD THAT ARE STILL FITTED WITH THESE WEAK PARTS. ALSO THE CAST ALUMINIUM LOWER SUSPENSION ARM HAS SNAPPED. MANY SIMILAR FAILURES HAVE BEEN REPORTED. I INTEND TO INFORM THE MEDIA AND MOTORING ORGANISATIONS ABOUT THESE FAILURES AND THAT NHTSA IS FAILING TO TAKE ANY ACTION. I AM NOT AN OWNER. I AM A CONCERNED CITIZEN. A DUMMY USA ADDRESS HAS BEEN USED TO SATISFY YOUR WEBSITE DATA ENTRY REQUIREMENTS. MY CORRECT NAME AND CONTACT DETAILS ARE INCLUDED WITH THIS SUBMISSION. I HAVE BEEN INFORMED THAT IT IS PERFECTLY LEGITIMATE FORV A NON-OWNER AND A NON-USA RESIDENT TO FILE COMPLAINTS. THANK YOU KINDLY. DATE OF INCIDENT IS AN APPROXIMATION.

4/10/2019

THIS A COMPLAINT ABOUT THE TESLA SUSPENSION FORELINKS WHICH ARE STILL SNAPPING OFF AND CAUSING DANGER TO THE PUBLIC. AT LEAST THREE NEW CASES OF FAILURE HAVE BEEN REPORTED WITHIN THE LAST FEW WEEKS. DESPITE FORUM POSTERS URGING THE OWNERS TO REPORT THEIR FAILURES TO NHTSA THE OWNERS HAVE NOT DONE SO. PRESSURE FROM TESLA SUPPORTERS TO "SUPPORT THE MISSION" AND FINANCIAL SELF-INTEREST MEAN THAT THESE FAILURES ARE BEING UNDER-REPORTED. HERE IS A DISCUSSION FORUM ABOUT THIS :HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-7#POST-4035913 **SNIP** I BELIEVE I'VE JOINED THE "CLUB", TOO. 2017 TESLA S 75D WITH <13,500 MILES IS IN THE SHOP NOW AFTER HAVING IT TOWED LAST NIGHT. THE SERVICE REP LET ME KNOW THAT WHILE THEY'RE NOT DONE INSPECTING IT - THEY'VE DETERMINED IT'S "FULLY COVERED UNDER WARRANTY". MY STORY IS SIMILAR TO MOST. ON WAY HOME FROM WORK YESTERDAY, MY CAR STARTED MAKING STRANGE NOISES AT LOW SPEEDS, UPHILL AND/OR AROUND THESE "ISLANDS" SEATTLE HAS AT CROSS STREETS IN NEIGHBORHOODS TO SLOW TRAFFIC. I GOT HOME, MADE AN ONLINE SERVICE CENTER APPT FOR NEXT WEEK. WENT OUT AGAIN AND THEN THE "CATASTROPHIC" FAILURE BEGAN. I HAD TO DRIVE A BIT (GUESSING A HALF MILE) BEFORE I COULD FIND A SAFE SPOT AND ONE BIG ENOUGH TO PULL OVER. TIRE IS GOUGED HORRIBLY. METAL SHOWING THROUGH WHEEL WELL, CAR APPEARED TO BE SITTING ON WHEEL, BUT HARD TO SEE CLEARLY. FOR ANYONE WHO THINKS THIS IS DUE TO "ROUGH" DRIVING - I POLITELY SUGGEST YOU STFU. I BABY MY CAR. ** PLEASE TAKE ACTION. NOTE: VIN OF RANDOM TESLA IN WRECKING YARD USED IN THIS REPORT

9/24/2019

18 more complaints are available in this category.

STEERING

11 Reports4% of total

Previewing the first 2 complaint summaries.

TWICE RECENTLY WHILE DRIVING ON HIGHWAY AT NIGHT, THE CAR COMPUTER STARTED FAILING. LIGHTS WENT OUT, TURN SIGNALS DIDN'T WORK, EVENTUALLY THE WHOLE SCREEN AND DASHBOARD THAT LET YOU DRIVE TURNED BLANK. I HAD TO FIND A WAY TO QUICKLY PULL TO THE SIDE OF THE ROAD AND RESET THE CAR BY PRESSING AND HOLDING THE TWO BUTTONS ON STEERING WHEEL. THIS IS A VERY UNSAFE CONDITION.

11/30/2019

I HAD A 2018 TESLA S. I WAS DRIVING NORTH ON US 395 IN LANE 2 OF A 4 LANE DIVIDED HIGHWAY AT 0030 ABOUT 20 MILES SOUTH OF LONE PINE, CA. IT WAS PITCH BLACK OUT. I WAS THE DRIVER OF A TESLA S IN SEMIAUTONOMOUS DRIVER-ASSIST MODE. THE ROAD WAS GOING UP HILL AND I CLICKED MY TURN SIGNAL TO PASS A SEMI TRAILER AND MY CAR WENT INTO THE LEFT LANE AND PASSED THE TRUCK. AFTER GOING A SIGNIFICANT DISTANCE IN FRONT OF THE TRUCK AND STARTING DOWN HILL AND I CLICKED MY TURN SIGNAL TO RETURN TO THE RIGHT LANE. THE CAR WENT INTO THE RIGHT LANE AND CONTINUED ONTO THE RIGHT LANE BUT CONTINUED ABRUPTLY ONTO THE SHOULDER. IT FELT LIKE THE STEERING WHEEL TURN TO THE RIGHT AND WE WENT OFF THE ROAD INTO A DITCH 15-20 FEET BELOW. MY HANDS WERE ON THE STEERING WEAL, A FACT I CAN PROVE BECAUSE I SUFFERED A FRACTURE OF THE THIRD METACARPAL HEAD OF MY LEFT HAND, A FRACTURE AN ORTHOPEDIST CALLED AN "AIRBAG FRACTURE". ALSO THERE WAS BUSING OF MY DISTAL DIGITS OF THE FINGERS OF MY LEFT HAND. THE CAR WAS A TOTAL LOSS. MY WIFE WHO WAS SLEEPING AT THE TIME WAS IN THE FRONT PASSENGER SEAT AND SUFFERED SIGNIFICANT TRAUMA FROM HER SEAT BELT, A FRACTURE OF THE LATERAL SPINE OF C-7, BILATERAL FIRST RIB FRACTURES, STERNUM FRACTURE AND A T-12 BLOWOUT FRACTURE. I HAVE COPIES OF MY X-RAY OF MY HAND FRACTURE AND A PICTURE OF THE ECHYMOSIS OF MY FINGERS. I REPORTED THE ACCIDENT TO TESLA WITH THE DATE AND TIME OF THE ACCIDENT AND WAS TOLD THEY WOULD GET BACK TO ME AFTER INVESTIGATING, BUT THEY HAVEN'T.

2/28/2020

9 more complaints are available in this category.

EXTERIOR LIGHTING

7 Reports3% of total

Previewing the first 2 complaint summaries.

BACKUP LIGHTS ARE INADEQUATELY BRIGHT AT NIGHT, IN DARK SITUATIONS ALLOWING NO ABILITY TO MAKE OUT GROUND FEATURES WHEN BACKING UP. TESLA HAS UPDATED FIRMWARE AND REPLACED CAMERA WITH NO IMPROVEMENT. SAFETY DEFECT OF BEING UNABLE TO SEE BEHIND CAR WHEN BACKING UP AT NIGHT NOT FIXED, SEEMS TO BE A DESIGN PROBLEM WITH THE CAR.

11/26/2019

TWICE RECENTLY WHILE DRIVING ON HIGHWAY AT NIGHT, THE CAR COMPUTER STARTED FAILING. LIGHTS WENT OUT, TURN SIGNALS DIDN'T WORK, EVENTUALLY THE WHOLE SCREEN AND DASHBOARD THAT LET YOU DRIVE TURNED BLANK. I HAD TO FIND A WAY TO QUICKLY PULL TO THE SIDE OF THE ROAD AND RESET THE CAR BY PRESSING AND HOLDING THE TWO BUTTONS ON STEERING WHEEL. THIS IS A VERY UNSAFE CONDITION.

11/30/2019

5 more complaints are available in this category.

STRUCTURE:BODY

7 Reports3% of total

Previewing the first 2 complaint summaries.

IT WAS ON FRIDAY MORNING ON JANUARY 11TH 2020 AT 8.30AM. I WAS SLOWLY PULLING INTO A PARKING SPACE IN FRONT OF MY MEDICAL OFFICE WHERE I HAVE PRACTICED FOR 21 YEARS. I WAS IN AN OUTDOOR PARKING DECK. I TOUCHED THE BRAKES TO STOP THE CAR AND THE CAR SUDDENLY ACCELERATED FORWARDS AND HIT A CONCRETE WALL IN FRONT OF IT. I KNOW THAT I DID NOT HIT THE ACCELERATOR. I WAS SLAMMED INTO MY STEERING WHEEL. MY AIRBAG DID NOT DEPLOY. I HAVE BEEN DRIVING FOR 30 YEARS AND HAVE DRIVEN A TESLA FOR 5 YEARS. I KNOW THE DIFFERENCE BETWEEN THE ACCELERATOR AND THE BRAKE. TESLA CLAIMS THAT I PUT MY FOOT ON THE ACCELERATOR AND DROVE INTO THE CONCRETE WALL. THAT IS NOT WHAT HAPPENED. I HAVE SERIOUS SAFETY CONCERNS ABOUT WHAT HAPPENED. THE CAR WAS OUT OF MY CONTROL.

1/17/2020

I WAS USING THE AUTOSUMMON ON MY TESLA. I HAD USED THE CAR TO PARK ITSELF SO FIGURED THAT IT WOULD BE SAFE TO TRY. CAR WAS CLOSE TO A WALL. CAR IMMEDIATELY MOVED FORWARD AND HIT THE WALL. THERE WAS NO TIME TO STOP IT AS IT TURNED IMMEDIATELY.

2/6/2020

5 more complaints are available in this category.

FORWARD COLLISION AVOIDANCE: WARNINGS

7 Reports3% of total

Previewing the first 2 complaint summaries.

ON SEVERAL OCCASIONS BOTH OF MY DASHBOARD SCREENS (DRIVER CLUSTER AND CENTER CONSOLE) WENT BLANK WHILE DRIVING AT A VARIETY OF SPEEDS. I WAS UNABLE TO SEE MY SPEEDOMETER, BACK-UP CAMERA, CONTROL HVAC, OR ANY AUDIO. I ALSO WAS UNABLE TO USE COLLISION ASSISTANCE, BLIND SPOT DETECTION, AUTOPILOT, OR, PRESUMABLY, EMERGENCY BRAKING. TO REGAIN CONTROL I HAD TO REBOOT THE VEHICLE WHILE DRIVING, WHICH WAS HAZARDOUS TO SAY THE LEAST. THERE DOES NOT APPEAR TO BE ANY SPECIFIC TRIGGER TO THIS OUTAGE OTHER THAN THE VEHICLE WAS IN GEAR AND MOVING FORWARD. IT HAPPENED DURING THE DAY AND AT NIGHT. I REPORTED THIS TO TESLA USING THEIR "REPORT BUG" FEATURE IN THE VEHICLE, BUT I NEVER HEARD ANYTHING BACK. THIS HAS OCCURRED AT LEAST 6 OR 7 TIMES OVER THE LAST YEAR. THE MOST RECENT INCIDENT OCCURRED LAST WEEK, 15-16 MARCH.

3/26/2021

MCU will not keep up with basic standard features. Map would not load mid trip causing autopilot to fail during a turn causing car to veer wide and almost crash into a wall. Advised Tesla service and they said the only fix is to spend $2000 to upgrade the MCU.

12/3/2021

5 more complaints are available in this category.

LANE DEPARTURE: ASSIST

6 Reports2% of total

Previewing the first 2 complaint summaries.

I have been complaining since I got this Tesla in late 2017, that the car brakes unexpectedly on the Freeway. Tesla claim that nothing is wrong & this will happened if the sensor received a signal like light from another car, but I was driving on the Freeway during daytime? On 10/31/21 while driving autodrive on the freeway the car suddenly skid to the right twice, around 6.50 PM & 9.05 PM. My Grandson was in the car with me and witness the incident. Luckily I was able to straighten the car without any accident. Tesla made an appointment for a mobile visit on 11/5/21, but cancelled on 11/4/21 and reschedule one month later on 12/9/21 to a Service Ctr in Walnut. This is a Safety issue and Tesla is not seriously taking care of.

11/7/2021

MCU will not keep up with basic standard features. Map would not load mid trip causing autopilot to fail during a turn causing car to veer wide and almost crash into a wall. Advised Tesla service and they said the only fix is to spend $2000 to upgrade the MCU.

12/3/2021

4 more complaints are available in this category.

POWER TRAIN

4 Reports2% of total

Previewing the first 2 complaint summaries.

The contact owns a Tesla Model S. The contact stated while parking into a parking space, the vehicle started shuddering inadvertently. The contact stated the braking panel button was depressed but failed to respond, causing the vehicle to continue to move forward, hit the sidewall, and inadvertently accelerate on its own crashing into a wall. There were no warning lights illuminated. The air bags failed to deploy. The contact did not sustain any injuries. A police report was filed. The vehicle was towed to the dealer. The contact stated the vehicle was diagnosed however, Tesla had not informed her of the diagnosis. The vehicle was repaired. The approximate failure mileage was 20,000.

11/1/2021

On Sunday, October 10th. I arrived at a friends home in Charleston S.C. with about 35 Miles left on the Odometer. In the AM I awoke to find only 5 miles left. As I knew that I was 21 miles away from a Tesla Supercharger I called for a tow truck, and paid $265 to get taken to the charge site. I hooked up and the car began to charge. When I was close to capacity I disconnected - and the charge dropped to zero. I called Tesla. They sent a tow truck and took me to Savannah Ga. Tesla (80 miles south....no charge). 7 weeks later - on Dec 1st...I got my Tesla back from Savannah Ga. Tesla. Immediately I got a warning "Power reduced - service required". I called and arranged for service (set up for Dec 14...two weeks away). This morning I got a similar message; 'Coolant for battery low - Service required" (see image, below)

12/3/2021

2 more complaints are available in this category.

ELECTRONIC STABILITY CONTROL (ESC)

3 Reports1% of total

Previewing the first 2 complaint summaries.

MY CAR WAS FULLY ENGAGED IN AUTO PARK AND IT HIT A CAR. I QUICKLY BRAKED TO STOP A WORSE COLLISION. I PATIENTLY WAITED FOR TESLA TO REVIEW THEIR LOGS. THEY INSIST THE AUTO PARK WAS WORKING WITHOUT FAULT."THE ENGINEERS HAVE INDEED SAID THE AUTOPARK FEATURE WAS OPERATING WITHOUT FAULT." I KEEP QUESTIONING THEM. "IF THE VEHICLE COMES INTO CONTACT WITH ANOTHER VEHICLE DOES NOT MEAN THE AUTOPARK FEATURE IS OPERATING WITH FAULT,' SAYS TESLA. I REPLY, 1. WOULD YOU CLARIFY IT AND SAY THAT IF THE VEHICLE COMES INTO CONTACT WITH ANOTHER VEHICLE WITH THE AUTO PARK ACTIVATED AND THE DRIVER NOT GRABBING THE WHEEL TO INTERRUPT THE PROCESS THAT THE AUTO PARK FEATURE IS OPERATING WITHOUT FAULT? 2. I REPEAT MY QUESTION AGAIN. DO THE ENGINEERS HAVE ANY REASON OR PROOF TO BELIEVE I ACTIVATED THE AUTO PARK INCORRECTLY OR IN ANYWAY INTERRUPTED THE PROGRAM TO CAUSE THE ACCIDENT? I UNDERSTAND THEY DON'T WANT TO PAY FOR REPAIRS BUT I WANT THEM TO EITHER ADMIT THE FEATURE WAS AT FAULT OR CONVINCE ME I DID SOMETHING WRONG TO CAUSE THE ACCIDENT TO HELP PREVENT ANOTHER ACCIDENT. I THINK OTHER TESLA DRIVERS SHOULD BE AWARE OF HOW POORLY THIS WORKS. ALSO, I HAD BROUGHT THE CAR IN BEFOREHAND TELLING THEM THAT I DIDN'T BELIEVE THE AUTO PARK WORKED CORRECTLY. A TESLA SALESPERSON ALSO GOT IN THE CAR WITH ME AND AGREED THAT THE AUTOPARK DID NOT SEEM TO WORK. THIS PROCEEDED THE ACCIDENT. ONCE AGAIN A REPORT THAT THE ENGINEERS SEE NO FAULT.

2/15/2019

I DROVE TO WORK ON MAY 2, 2019, AND WAS TRYING TO PARK IN MY ALLOTTED PARKING STALL ON THE 3RD LEVEL OF MY OFFICE PARKING GARAGE. MY PARKING STALL WAS ALONG THE OUTER EDGE OF THE GARAGE AND THE ONLY BARRIER TO THE OUTSIDE WAS A SET OF THREE (ABOUT " DIAMETER) CABLES STRUNG BETWEEN OUTSIDE COLUMNS OF THE GARAGE, BESIDES A THIN PERFORATED CORRUGATED METAL SHEET OUTSIDE THE CABLES, ACTING AS A RAIN STOP. I WAS TRYING TO SLOWLY TURN RIGHT FROM THE PARKING AISLE TO PARK BETWEEN TWO PICKUP TRUCKS ON EITHER SIDE OF MY STALL. WHEN I HAD TURNED PARTWAY INTO MY STALL, MY TESLA SUDDENLY ACCELERATED INTO MY PARKING STALL AT HIGH SPEED, HIT THE OUTSIDE CABLES, REBOUNDED BACKWARDS AND STOPPED ABOUT 10 FEET FROM THE OUTSIDE CABLES. THE CABLES SAVED ME FROM PLUNGING 3 FLOORS DOWN FROM THE GARAGE. THERE WAS EXTENSIVE DAMAGE TO THE HOOD AND FRONT PORTIONS OF MY TESLA. THERE WAS ALSO SOME DAMAGE TO THE METAL CORRUGATED SHEETS OUTSIDE THE CABLES AND A SLIGHT DENT ON THE CORNER OF THE VEHICLE PARKED TO MY RIGHT. I HAVE BEEN PARKING IN MY OFFICE PARKING STALL FOR ABOUT THE PAST SIX MONTHS WITHOUT ANY ISSUE LIKE THIS. I WANT TO KNOW WHY MY CAR ACCELERATED LIKE THAT WITHOUT WARNING AND WHY THE COLLISION WARNING SYSTEM WAS NOT TRIGGERED BY THE OUTSIDE CORRUGATED METAL SHEET. ALSO, THERE WAS AN ISSUE WITH MY TESLA THE PREVIOUS EVENING. WHEN I TRIED TO START MY TESLA AFTER WORK, I GOT THE 'SYSTEMS ARE POWERING..' MESSAGE ON THE SCREEN AND MY CAR WOULD NOT START EVEN AFTER A LONG WAIT. THEN, I HAD TO GOOGLE TO FIND A WAY TO REBOOT THE CAR COMPUTER, BY PRESSING TWO BUTTONS ON THE STEERING WHEEL. ON THE DAY OF THE ACCIDENT, I USED THE INTERMITTENT RAIN SENSING WIPERS FOR THE FIRST TIME, AS THERE WAS A LIGHT RAIN. MY CAR IS STILL IN THE BODY SHOP WAITING FOR SOME BACK ORDERED PARTS. I HAVE ASKED TESLA TO DO A DIAGNOSTICS TO SEE IF THERE WERE ANY SOFTWARE BUGS IN THE SYSTEM.

7/1/2019

1 more complaint is available in this category.

AIR BAGS

3 Reports1% of total

Previewing the first 2 complaint summaries.

IT WAS ON FRIDAY MORNING ON JANUARY 11TH 2020 AT 8.30AM. I WAS SLOWLY PULLING INTO A PARKING SPACE IN FRONT OF MY MEDICAL OFFICE WHERE I HAVE PRACTICED FOR 21 YEARS. I WAS IN AN OUTDOOR PARKING DECK. I TOUCHED THE BRAKES TO STOP THE CAR AND THE CAR SUDDENLY ACCELERATED FORWARDS AND HIT A CONCRETE WALL IN FRONT OF IT. I KNOW THAT I DID NOT HIT THE ACCELERATOR. I WAS SLAMMED INTO MY STEERING WHEEL. MY AIRBAG DID NOT DEPLOY. I HAVE BEEN DRIVING FOR 30 YEARS AND HAVE DRIVEN A TESLA FOR 5 YEARS. I KNOW THE DIFFERENCE BETWEEN THE ACCELERATOR AND THE BRAKE. TESLA CLAIMS THAT I PUT MY FOOT ON THE ACCELERATOR AND DROVE INTO THE CONCRETE WALL. THAT IS NOT WHAT HAPPENED. I HAVE SERIOUS SAFETY CONCERNS ABOUT WHAT HAPPENED. THE CAR WAS OUT OF MY CONTROL.

1/17/2020

I pulled into a driveway on a one lane road (due to construction) to allow a car traveling downhill to pass so they would not have to back up. I had come to a complete stop in the driveway with the car in drive. As I started to put the car in reverse it surged forward at a high rate of speed crashing into my neighbor's garage, tearing the door completely down pushing the door into the garage and my car entering the garage at least 15 feet hitting the car that was parked inside and pushing it with such force that the front end of the vehicle struck the garage cabinets tearing them down. My air bag did not deploy nor did the automatic braking system engage, it just sped up as it was doing the damage. The car has been deemed a total loss by my insurance company but i don't want this report to go unnoticed. To my knowledge the insurance company has not inspected the computer on the vehicle. I'm not sure how they will investigate this occurrence. I feel strongly that this was a malfunction with my car. The message that showed immediately was "driver assist unavailable", I have NEVER used driver assist.

10/14/2024

1 more complaint is available in this category.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

3 Reports1% of total

Previewing the first 2 complaint summaries.

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING AT VERY SLOW SPEED AND PARKING, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION CAUSING THE DRIVER TO LOSE CONTROL OF THE STEERING AND CRASH INTO A TRANSFORMER. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TESLA OF HONOLULU (1450 ALA MOANA BLVD, HONOLULU HI) WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS REPAIRED THE SAME FAILURE HAD OCCURRED WHILE PARKING CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A CONCRETE WALL. DURING THE CRASH THE DRIVER SUSTAINED A CHEST INJURY DUE TO THE AIR BAG DEPLOYING WHICH REQUIRED MEDICAL TREATMENT. NO POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT ALSO STATED THAT WHILE DRIVING THE INSTRUMENT DISPLAY PAD HAD SUDDENLY BLACKED OUT ON MULTIPLE OCCASIONS AND THE DOORS HAD FAILED TO OPEN ON SEVERAL OCCASIONS. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE FAILURE MILEAGE WAS 7,410. OWNER IS EXTREMELY SCARED TO DRIVE AGAIN. CAR IS SITTING IN THE GARAGE. WORRIED ABOUT ANYONE DRIVING THE CAR MAY GET INTO A FATAL ACCIDENT.*DT*JB

5/12/2020

Three of four (3/4) of door handles failed simultaneously. Doors failed to open resulting in inoperable doors. Driver’s door suffered random catastrophic failure, resulting in door abruptly opening while in motion. Brought to Tesla service center and notified that parts are on back order. With no other solution. Primary safety concern is door will randomly open again during operation. Service center could not offer alternate solution to securing or operating doors. Only solution until parts are received is to access doors from inside the vehicle through the one single operable door. This is a potential entrapment and major safety issue.

12/22/2021

1 more complaint is available in this category.

LANE DEPARTURE: WARNING

3 Reports1% of total

Previewing the first 2 complaint summaries.

Maryland State Police Report [XXX] says: On [XXX], [XXX] was driving his 2018 Tesla Model S in Maryland on what is known in the DMV as the important highway, "The Beltway". According to Police Report [XXX], "Unit 1 was traveling southbound in Lane 1 on [XXX]. The Autopilot feature on the Tesla was engaged. The Autopilot malfunctioned causing the Tesla to lose control and leave the highway on the Left Side. The Driver was Transported by ambulance to the hospital ...." "Equipment Failure, Ran Off Road Left" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

6/23/2023

Shortly after an update in December, my 2018 Model S started getting alerts: Driving visualization temporarily degraded, charge port sensor fault, autopilot cameras unavailable, automatic emergency braking unavailable, lane departure avoidance features unavailable, steering assist reduced. The map no longer knows where the car is located and cannot navigate or tell what the battery percentage will be at. All automatic features have stopped working. The service center claims the ECU needs to be replaced. It was upgrade to the Autopilot/Full self-driving ECU in 2020. I have read reports from dozens of other Tesla owners that this update also broke their ECU. I believe Tesla knows the new requirements for full self-driving to be safe and usable does not work with their current ECU. They want to charge me $1600 to replace the ECU. I cannot receive the recall OTA update with my current ECU.

3/19/2024

1 more complaint is available in this category.

VISIBILITY/WIPER

2 Reports1% of total

Previewing the first 2 complaint summaries.

I ENTERED THE STATIONARY CAR AND TURNED IT ON. THE WINDSHIELD AND ALL INTERIOR GLASS IMMEDIATELY FOGGED MAKING VISIBILITY NEARLY ZERO. THE INSIDE OF THE WINDSHIELD BECAME EXTREMELY WET. WIPING THE MOISTURE ONLY RESULTED IN IMMEDIATE FOGGING OF THE WINDSHIELD. I SET THE FRONT AND REAR DEFROSTERS ON MAXIMUM AND ONLY A 8 INCH SEMI CIRCLE AT THE BOTTOM OF THE WINDSHIELD IN-FRONT OF THE DRIVER AND PASSENGER WOULD DEFOG. I RESET THE COMPUTER AND NOTHING CHANGED. AFTER 20 MINUTES I CALLED THE EMERGENCY SERVICE NUMBER FOR TESLA. THEY COULD NOT HELP ME BECAUSE I HAD ALREADY DONE EVERYTHING. THE THE TESLA PARKED NEXT TO ME HAD A SIMILAR EXPERIENCE ONLY RESETTING THE COMPUTER CORRECTED THE PROBLEM. I PREVIOUSLY OWNED THE SAME MODEL TESLA AND HAD THE SAME PROBLEM SEVERAL TIMES AND THE SERVICE DEPARTMENT LOCATED IN CINCINNATI COULD NOT FIND A PROBLEM OR SOLUTION.

4/3/2019

Tesla provided a software update, and now two of the four speeds of my windshield wipers don’t work. This is a visibility and safety issue and software updates need better QC before being pushed to the public

12/20/2023

FUEL/PROPULSION SYSTEM

2 Reports1% of total

Previewing the first 2 complaint summaries.

AS I WAS TURNING RIGHT INTO A PARKING SPACE GOING AT A VERY SLOW SPEED, THE TESLA SUDDENLY ACCELERATED TO FULL SPEED. I DID NOT PRESS THE GAS OR COMMIT ANY OTHER USER ERROR. I TRIED TO APPLY THE BRAKE. HOWEVER, BECAUSE OF THIS SUDDEN UNINTENDED ACCELERATION, I CRASHED INTO THE BUILDING IN FRONT OF ME. *TR

6/22/2020

Driving the vehicle and all of a sudden all these warning lights came on. The dash flashed warning signs stating: "Power reduced - exiting and entering the vehicle may restore operation" "High voltage battery requires service - Acceleration and charging performance reduced" and a turtle sign appeared. The vehicle was almost inoperable moving at 1-2 mph. Pulled into a parking lot, parked the car, and exited the vehicle. After reentering the vehicle the error continued. Had the vehicle towed to the Tesla service center. It is currently being diagnosed. An online search showed many Tesla forums with similar issues and there were suggestions to report the incident because there no consistent resolution that has been provided by Tesla thus far - issues range from 2020 - 2023.

10/13/2023

WHEELS

2 Reports1% of total

Previewing the first 2 complaint summaries.

1. SUSPENSION PROBLEM, ONGOING CONCERN. 2. EXCESSIVE TIRE WEAR OF UNKNOWN CAUSE. 3. DRIVER SCREEN FOR MANAGING VEHICLE CONTROLS IS FAULTY AND HOPEFULLY BEING FIXED VIA A WARRANTY ALERT DATED NOVEMBER 09, 2020. SEE ATTACHED DOCUMENT. MY CONCERN IS THAT TESLA IS NOT FORTHCOMING IN SOLVING THIS SUSPENSION PROBLEM. I WOULD ENCOURAGE YOUR AGENCY TO INVESTIGATE CLAIMS INTO MODEL S VEHICLES PRODUCED THROUGH 2018 AS WELL.

11/27/2020

The car does not come with a spare. I got a flat tire and Tesla will not provide a spare or a tow for free, they charge a fee for both. This has created a safety issue that can be life threatening due to their lack of a spare tire and not towing the car.

8/26/2023

BACK OVER PREVENTION

1 Report0% of total

Previewing the first 1 complaint summaries.

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

4/7/2021

VISIBILITY

1 Report0% of total

Previewing the first 1 complaint summaries.

TL* THE CONTACT OWNS A 2018 TESLA MODEL S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V035000 (BACK OVER PREVENTION, VISIBILITY, EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

4/7/2021

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL:SOFTWARE

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2018 Tesla Model S. The contact stated while driving at 65 MPH with cruise control activated, the vehicle inadvertently started braking and the cruise control disengaged. There was no warning light illuminated. The contact stated that there was no other vehicle nearby. The vehicle was driven safely to the residence. The failure was intermittent. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that an unnamed software update needed to be performed. The vehicle was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

2/24/2022

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2018 Tesla Model S. The contact stated that while driving at an undisclosed speed with the Self-Driving feature activated, the vehicle experienced phantom braking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

6/3/2022

ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2018 Tesla Model S. The contact stated that while the vehicle was at a complete stop, he activated the Auto Park feature to park the vehicle. The vehicle unexpectedly rolled forward and crashed into another vehicle next to his front passenger's side. The contact stated that it was a minor collision and that no police report was filed. The contact was able to drive the vehicle away from the scene. The vehicle was taken to a body shop, where it was diagnosed that an unknown part near the passenger's side front wheel needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure and confirmed that the Auto Park feature was activated; however, the Auto Park inadvertently disengaged, causing the vehicle to roll. The failure mileage was approximately 10,000.

1/12/2023

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2016 Tesla Model S. The contact stated that he noticed that the display screen was distorted and that the adhesive around the display touchscreen was leaking. The contact stated that the adhesive also leaked onto the console. Additionally, the contact stated that due to the toxicity of the adhesive, he started to get headaches. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the display was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed to contact the Service Center, but no assistance was provided. The failure mileage was approximately 93,000.

3/3/2023

STRUCTURE:FRAME AND MEMBERS

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2018 Tesla Model S. The contact stated that while washing the vehicle, there was orange rust coming out of the bumper. The vehicle was diagnosed by the dealer and confirmed that there was a failure with the bumper. The vehicle was being repaired by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,374.

8/17/2023

ENGINE

1 Report0% of total

Previewing the first 1 complaint summaries.

Driving the vehicle and all of a sudden all these warning lights came on. The dash flashed warning signs stating: "Power reduced - exiting and entering the vehicle may restore operation" "High voltage battery requires service - Acceleration and charging performance reduced" and a turtle sign appeared. The vehicle was almost inoperable moving at 1-2 mph. Pulled into a parking lot, parked the car, and exited the vehicle. After reentering the vehicle the error continued. Had the vehicle towed to the Tesla service center. It is currently being diagnosed. An online search showed many Tesla forums with similar issues and there were suggestions to report the incident because there no consistent resolution that has been provided by Tesla thus far - issues range from 2020 - 2023.

10/13/2023

LATCHES/LOCKS/LINKAGES

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2018 Tesla Model S. The contact stated that the emergency trunk latch had failed, and the trunk was unable to be opened. Additionally, while operating the vehicle, the emergency trunk latch warning light remained illuminated, and the doors could not be locked and secured. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 131,000.

12/11/2023

SEATS

1 Report0% of total

Previewing the first 1 complaint summaries.

Tried to get in Tesla evening of 12-11-23. Drive car seat pulled all the way forward and to the steering wheel where the driver could not breath easily. After opening the door was able to pull the seat back and pushed to go to pre-set driver profile. The driver seat repeated the same procedure while pinning the driver to the steering wheel and making it difficult to breath. Driver was able to retrieve barely the seat back. After some research online this has happened to very few owners/drivers. For one of them this occurred while they were driving on the highway. This continue to occur on new/er models as well. Extremely dangerous maneuver that could be fatal if occurred while driving. If occur while not driving can be extremely dangerous due to the suffocating space or lack of it for the driver, therefore causing severe back, chest, or stomach injuries.

12/14/2023

FORWARD COLLISION AVOIDANCE

1 Report0% of total

Previewing the first 1 complaint summaries.

The contact owns a 2018 Tesla Model S. The contact stated that while driving at an undisclosed speed, the forward collision avoidance feature was inoperable. The contact stated that due to the failure, the vehicle crashed into the guard rail. The contact stated that damage was done to the front driver's side and rear driver's side of the fender. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.

12/22/2023

LANE DEPARTURE: BLIND SPOT DETECTION

1 Report0% of total

Previewing the first 1 complaint summaries.

I believe my software is hacked. Car was purchased 6 months prior to when the vehicle shows registered to me. The vehicle shows no location with Tesla and has no direct contact from the vehicle with Tesla. My display screen blacks out while I’m driving on the freeway or streets. Leaves me feeling unsafe in bad areas I am driving to pick up drop off kids from college, school, or film school projects . Some of the safety hazard warnings do not work at times. Does not give me correct supercharger locations which leaves me in scary situations. Traveling on [XXX] my car excelled to 91mph without warning and didn’t use any sort of automated system as I do not have that capability. Tried to step on brake but did not work and I changed lanes which suddenly caused the car to slowly bring the car to driving mode again. Very scary. The car speaker had a male voice and all the car occupants pulled out their phones to see if it was coming from their phones. But it definitely came from the vehicle speaker system. My iPhone was hacked with NSO Israel' Company Pegasus spyware and now my car is being hacked. I never connect my device to my car. Although my kids do periodically. Please advice on this urgent matter. Please contact me [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

3/14/2024

LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING

1 Report0% of total

Previewing the first 1 complaint summaries.

While driving both North (in the evening) and also South (in the morning) on [XXX] between Washington, DC and Richmond, VA I have experienced an issue with Tesla’s Auto Pilot that can be very dangerous and scary. While using the navigation system and with Auto Pilot on while in the left most line on this divided highway, the car made multiple attempts to steer into the Express Lanes even when the large gates are closed and the red lights are on to indicate that the Express lanes are closed in the direction of traffic. To counteract this, it is necessary to quickly take control of the steering wheel and to get it to cancel Auto Pilot, otherwise the car would go into the gates and cause an accident. This has happened to me several times when I was traveling in the left most lane and when the gates were closed. This happened in November, December and in January. The system has not learned to handle this situation and to avoid steering into the barriers. I reported these incidents to Tesla’s Support Team by phone and after several weeks I received a phone call whereby the local service center (Rockville, MD) called me. Josh, the person that called me read a lengthy text to me that essentially reviewed the driver’s responsibilities when using Auto Pilot. I asked if there was any indication that they will work on fixing this issue and I was told that the explanation I got (which was no explanation at all, just a reminder of driver responsibilities) was the entire response. I informed him that I would report the incident to NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1/25/2025

About This Data

Data and Methodology

MethodologyHow we score →

Scores are derived from NHTSA recalls and owner complaints, normalized by vehicle segment averages.

FAQ

What are the most common owner complaints for the 2018 Tesla Model S?

The most reported complaint category for the 2018 Tesla Model S is UNKNOWN OR OTHER, with 34 owner reports. That is about 12% of all complaints logged here. Other recurring themes include UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL.

Are complaints about the 2018 Tesla Model S a serious warning sign?

Potentially. 99 complaint reports fall into higher-attention systems such as brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components. That does not prove every vehicle has a defect, but repeated complaints in those systems justify a more careful pre-purchase inspection.

How should buyers use complaint data for the 2018 Tesla Model S?

Use complaints as an early pattern to investigate, not a standalone verdict. Start with the top complaint categories, compare those themes against the recall report and maintenance guide, then inspect service records for evidence that the same problem areas were already addressed. If the same issue appears repeatedly across complaints and recalls, treat it as a real ownership-risk flag.

Are complaints about the 2018 Tesla Model S severe?

99 complaint reports involve higher-attention systems such as brakes, steering, engine, powertrain, fuel, suspension, airbags, or electrical components, which is enough to justify a focused inspection before purchase.

Complaint list entries are sourced from owner-submitted NHTSA ODI records.

Read complaint summaries

Tesla Model S: How should complaint data influence buying decisions?

Use complaint patterns together with recalls and maintenance guidance to estimate ownership risk and inspection priorities.

Carfocal links complaint data directly to recall and maintenance routes for the same model year.

Return to full vehicle report
Complaint entries
274
Top-topic view
5 grouped topics shown
Primary source
NHTSA ODI owner complaint records

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In this guide

  1. 01Overview
  2. 02Common Problems
  3. 03Owner Complaints
  4. 04Data and Methodology

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