2019 Tesla Model S Owner Complaints

THE PASSENGER SIDE FRONT WHEEL GOT DISLODGED FROM THE STRUT AND THE CAR WAS UNCONTROLLABLE. IT WAS IN MOTION ON CITY STREET AFTER JUST GETTING OFF THE HIGHWAY

1/9/2020

ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.

2/7/2020

This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..

2/2/2022

HUNDREDS of times this car (as well as our other Tesla Model S) would brake hard for no reason, usually on the highway. Often there was no car nearby and no bridge ahead so we have to guess that it's due to the sky. The car will often go from 75 mph down to 25 mph in seconds, sometimes with tire squealing noise. When it happens now we instantly look into the rear view mirror for traffic that might hit us, and we hit the accelerator if necessary. If nobody is behind us, we let it play out to see how slow the car will get. 25 mph on an interstate, which is usually where this occurs, is unsafe. Recently my wife saw an approaching truck that would have hit her had the truck not been able to change lanes.

2/3/2022

This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..

2/2/2022

Repeated unexpected emergency braking incidents, similar to those described in the recent Washington Post article. The first one happened on the day that I bought the car, and has never improved. One scenario is the same as described in the article - oncoming car/truck on a two-lane road. But it also happens on freeways. If cruise control is on, it's likely that there will be at least one event during a 30 minute or longer session. As others have mentioned, these are often in congested traffic. When a car is following closely, they have to react very quickly. In several cases they have gotten angry because they think I'm slamming on the brakes to discourage them from tailgating. The very first incident, on the day I bought the car, was hair-raising. The car slammed on the brakes in the middle of an interchange where a semi was close behind and there was dense traffic all around both of us. Fortunately the driver was very alert and avoided me without endangering anybody else. But things could have gone the other way. I've mentioned it to local Tesla service people who (at the beginning) said that the car was in the learning period, calibrating the sensors. The user documentation mentions this and suggests that the training interval could be as much as 100 miles. It gets worse and better as Tesla fiddles with the software. It did indeed get quite a bit worse with the release of the Full Self Driving beta -- which I have qualified for but never actually used because... heck, if they can't get cruise control right, I sure don't want them to take on any more responsibilities.

2/17/2022

ON MORE THAN ONE OCCASION, WHEN DRIVING IN ENHANCED AUTO-PILOT AND ENGAGED AUTO LANE CHANGE, THE CAR STARTED CHANGING LANES, THEN ABRUPTLY SWERVED BACK INTO MY ORIGINAL LANE. I LOOKED BEHIND ME AND COAST WAS CLEAR. IT'S NOT AT ALL APPARENT WHY THE CAR ABORTS THE LANE CHANGE. I WAS DRIVING THE SPEED LIMIT, 65 MPH ON A 3 LANE HIGHWAY AND I WAS IN A MIDDLE LANE, CHANGING INTO THE RIGHT LANE. FIRST OCCURANCE WAS IN TRAFFIC WITH PLENTY OF SPACE BETWEEN VEHICLES TO EXECUTE A SAFE LANE CHANGE. ONCE THE VEHICLE RETURNS TO THE ORIGINAL LANE IT WILL ATTEMPT AND SUCCESSFULLY CHANGE LANES. OTHER OCCURANCES SIMILIAR IN NATURE. WHEN ROUNDING A CURVE AND EXECUTING A LANE CHANGE WITH EHANCED AUTO PILOT ON, THE MANUEVER IS MORE ABRUPT, SERIOUS SAFETY CONCERN. ALL ENGAGED FUNCTIONS OF AUTO PILOT DISENGAGED DUE TO ERRATIC MOVEMENT. AS MENTIONED, THIS IS AN ONGOING PROBLEM AND ON OTHER TESLA BLOGS SIMILIAR OCCURANCES ARE REPORTED. A BULLETIN NEEDS TO BE ISSUED RELATING THE PROBLEM AND HAZARD TO TESLA OWNERS AND TESLA NEEDS TO SUPPLY A FIX TO THE PROBLEM

3/18/2019

AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .

4/11/2021

ELECTRICAL PROBLEM ASSOCIATED WITH SOFTWARE UPDATE 2019.28.2 320FBAO. DOWNLOADED UPDATE AND FOLLOWING UPDATE ONE COULD HEAR SOLENOIDS OPENING & CLOSING FOLLOWED BY LEFT DAY TIME RUNNING LIGHT ILLUMINATING FOLLOWED BY RIGHT. DID A SOFT AND HARD RESET AND FACTORY RESET TO NO AVAIL. TOOK CAR INTO SERVICE CENTER AND UPDATE REMOVED AND TOLD TO RE ENTER UPDATE WHEN HOME. RE INSTALLED UPDATE AND SAME THING OCCURS. SPENT OVER AN HOUR TRYING TO FIND A NUMBER TO CALL TO TALK TO SOMEONE ABOUT THE PROBLEM. ON CHAT LINE TOLD TO DO ANOTHER HARD RESET AND THEN WAS DISCONNECTED. ATTEMPTED TO REESTABLISH A LINE OF COMMUNICATION WHICH IS VIRTUALLY IMPOSSIBLE. FINALLY, SENT AN EMAIL ASKING FOR HELP AND JUST RECEIVED THE PROVERBIAL WE RECEIVED YOUR MSG. AFRAID TO DRIVE THE CAR AND WORRIED THAT POSSIBLE FIRE MAY OCCUR. TESLA CUSTOMER SUPPORT IS NEXT TO NONE. OCCURRENCES WERE IN THE GARAGE WITH AND DISCONNECTED POWER, TURNED EVERYTHING OFF AND IT STILL CYCLED THROUGH THE DTRLS COMING ON THEN OFF.

8/6/2019

NHTS COMPLAINT ENTRY 2020-08-07 NARRATIVE SECTION: ON TWO SEPARATE DAYS WHILE DRIVING MID-MORNING OR MID-DAY IN A STRAIGHT TRAJECTORY ON SMOOTH AND LEVEL ROAD SURFACE AND NOT BRAKING BOTH THE DRIVER'S AND THE CENTER CONSOLE'S DISPLAY AND TOUCH PANEL, RESPECTIVELY, SIMULTANEOUSLY TURNED COMPLETELY BLACK SO AS TO DISPLAY NOTHING, JUST A COMPLETELY BLANK, BLACK PANEL. THE FIRST OCCASION WAS ON A HIGHWAY AT APPROXIMATELY 55 MPH SPEED. THE SECOND OCCASION WAS ON A RESIDENTIAL STREET AT APPROXIMATELY 40 MPH SPEED. THE DISPLAYS RETURNED IN THE SAME MANNER AS FROM A SYSTEM REBOOT. HOWEVER, THE SYSTEM REBOOT APPEARED TO OCCUR INDEPENDENT OF MY EFFORTS TO INDUCE A SYSTEM REBOOT. I WAS HOLDING DOWN THE TWO OPPOSITE SIDE STEERING WHEEL BUTTONS IN THE USUAL WAY FOR A SYSTEM REBOOT, BUT THERE WAS NO RESPONSE WITHIN THE EXPECTED INTERVAL OF PERHAPS 10 TO 20 SECONDS. THE SYSTEM REBOOTED WITHIN A MINUTE, SEEMINGLY ON ITS OWN, AND ALL TOUCH PANEL AND DISPLAY FEATURES APPEARED TO RETURN TO NORMAL. THERE WAS NO CORRESPONDING AUDITORY SIGNAL NOR VISUAL GRAPHIC BEFORE OR AFTER THE INCIDENT. AS IMMEDIATELY STOPPING WAS NOT PRACTICAL DURING EITHER INCIDENT I CONTINUED DRIVING WITHOUT LOSS OF STEERING, ACCELERATOR OR BRAKING FUNCTIONS. MY RECOLLECTION IS THAT THE TWO INCIDENTS OCCURRED A FEW DAYS APART. THE DATE PROVIDED IS AN ESTIMATE OF THE FIRST OCCASION.

8/7/2020

This is my 6th trip with 2019 Tesla S from Chicago to San Francisco / 1st time SO MANY “PHANTOM BRAKING” incidents / FLAT TIRE WARNING error / screen shut off 3 times …..

2/2/2022

WITH INCREASING FREQUENCY IN RECENT WEEKS, MY TESLA BRAKES WITHOUT WARNING. IT SEEMS TO OCCUR WHILE UNDER ADAPTIVE CRUISE CONTROL. AT TIMES THE CAR IS APPROACHING A ROAD SIGN. AT OTHER TIMES THERE IS NO REASON APPARENT TO ME. THE ADAPTIVE CRUISE CONTROL WORKS WELL OTHERWISE.

10/26/2022

ELECTRICAL PROBLEM ASSOCIATED WITH SOFTWARE UPDATE 2019.28.2 320FBAO. DOWNLOADED UPDATE AND FOLLOWING UPDATE ONE COULD HEAR SOLENOIDS OPENING & CLOSING FOLLOWED BY LEFT DAY TIME RUNNING LIGHT ILLUMINATING FOLLOWED BY RIGHT. DID A SOFT AND HARD RESET AND FACTORY RESET TO NO AVAIL. TOOK CAR INTO SERVICE CENTER AND UPDATE REMOVED AND TOLD TO RE ENTER UPDATE WHEN HOME. RE INSTALLED UPDATE AND SAME THING OCCURS. SPENT OVER AN HOUR TRYING TO FIND A NUMBER TO CALL TO TALK TO SOMEONE ABOUT THE PROBLEM. ON CHAT LINE TOLD TO DO ANOTHER HARD RESET AND THEN WAS DISCONNECTED. ATTEMPTED TO REESTABLISH A LINE OF COMMUNICATION WHICH IS VIRTUALLY IMPOSSIBLE. FINALLY, SENT AN EMAIL ASKING FOR HELP AND JUST RECEIVED THE PROVERBIAL WE RECEIVED YOUR MSG. AFRAID TO DRIVE THE CAR AND WORRIED THAT POSSIBLE FIRE MAY OCCUR. TESLA CUSTOMER SUPPORT IS NEXT TO NONE. OCCURRENCES WERE IN THE GARAGE WITH AND DISCONNECTED POWER, TURNED EVERYTHING OFF AND IT STILL CYCLED THROUGH THE DTRLS COMING ON THEN OFF.

8/6/2019

The contact owns a 2019 Tesla Model S. The contact stated while operating the vehicle, the display screen malfunctioned and would not operate. During the failure, the vehicle speed would not display, the turn signals, brake lights and hazard lights were also inoperable. The contact indicated that the failure was intermittent. The local dealer was notified of the failure and the contact was informed that a firmware update was needed to resolve the failure however, the update was not yet available. The manufacturer was also notified of the failure. The failure mileage was 500.

7/12/2021

TL* THE CONSUMER OWNS A 2019 TESLA MODEL S. THE CONSUMER STATED THAT WHILETHEY WERE PULLING INTO THE DRIVEWAY UNKNOWN, THE VEHICLE ACCELERATED AND CRASHED INTO THE GARAGE DOOR AND WALL. THE AIR BAGS DID NOT DEPLOY, AND THE STEERING WHEEL AND BRAKES SEIZED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76.2. *BF ORI NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB *BF *AS

10/21/2019

I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!

7/14/2020

ON HARD ACCELERATION (IN MOTION), THE CAR VIBRATES AND RATTLES FROM THE FRONT END. TESLA SAID THEY DO NOT HAVE A FIX. LOTS OF PEOPLE ARE COMPLAINING ABOUT IT. I FRERL SOMETHING MAJOR IS WRONG WITH THE CAR AND TESLA IS DOING NOTHING TO FIX THE PROBLEM.

2/7/2020

Front drive shafts (half shafts) have been replaced 2x within 6 months and 2-3k miles. They won’t explain why this keeps happening. I believe this is a wide spread issue after some research.

1/2/2023

driving down the road on a 25 degree day. i turned on the front defroster and the entire windshield cracked across the entire windshield. i've heard of other tesla owners having the same problem. cheap untested glass. all teslas need new glass. two weeks later i was driving on a 20 degree day, turned on the rear defrost and the entire rear glass cracked. zero chance that either of these problems were cause by external issues. both occured on sunny days with no other traffic anywhere near me. purely poor material and poor engineering and/or inadequate testing.

1/4/2022

The intermittent wipers do not work at all. I created a service ticket with Tesla and they informed me that this is a known bug affecting Model S & X vehicles and that there is currently no known date for a fix to be released.

12/20/2023

Repeated unexpected emergency braking incidents, similar to those described in the recent Washington Post article. The first one happened on the day that I bought the car, and has never improved. One scenario is the same as described in the article - oncoming car/truck on a two-lane road. But it also happens on freeways. If cruise control is on, it's likely that there will be at least one event during a 30 minute or longer session. As others have mentioned, these are often in congested traffic. When a car is following closely, they have to react very quickly. In several cases they have gotten angry because they think I'm slamming on the brakes to discourage them from tailgating. The very first incident, on the day I bought the car, was hair-raising. The car slammed on the brakes in the middle of an interchange where a semi was close behind and there was dense traffic all around both of us. Fortunately the driver was very alert and avoided me without endangering anybody else. But things could have gone the other way. I've mentioned it to local Tesla service people who (at the beginning) said that the car was in the learning period, calibrating the sensors. The user documentation mentions this and suggests that the training interval could be as much as 100 miles. It gets worse and better as Tesla fiddles with the software. It did indeed get quite a bit worse with the release of the Full Self Driving beta -- which I have qualified for but never actually used because... heck, if they can't get cruise control right, I sure don't want them to take on any more responsibilities.

2/17/2022

When driving with AutoPilot enabled, I am experiencing the same issues as many others. Without any warning or reason, the car will sometimes slam on the brakes which puts the occupants in my vehicle and the cars behind me in danger. I have had to punch the throttle quickly to correct the situation but often the car has slowed 20 MPH by that point. My estimate is that it happens ~5 times per hundred miles travelled on freeways.

2/28/2022

ELECTRICAL PROBLEM ASSOCIATED WITH SOFTWARE UPDATE 2019.28.2 320FBAO. DOWNLOADED UPDATE AND FOLLOWING UPDATE ONE COULD HEAR SOLENOIDS OPENING & CLOSING FOLLOWED BY LEFT DAY TIME RUNNING LIGHT ILLUMINATING FOLLOWED BY RIGHT. DID A SOFT AND HARD RESET AND FACTORY RESET TO NO AVAIL. TOOK CAR INTO SERVICE CENTER AND UPDATE REMOVED AND TOLD TO RE ENTER UPDATE WHEN HOME. RE INSTALLED UPDATE AND SAME THING OCCURS. SPENT OVER AN HOUR TRYING TO FIND A NUMBER TO CALL TO TALK TO SOMEONE ABOUT THE PROBLEM. ON CHAT LINE TOLD TO DO ANOTHER HARD RESET AND THEN WAS DISCONNECTED. ATTEMPTED TO REESTABLISH A LINE OF COMMUNICATION WHICH IS VIRTUALLY IMPOSSIBLE. FINALLY, SENT AN EMAIL ASKING FOR HELP AND JUST RECEIVED THE PROVERBIAL WE RECEIVED YOUR MSG. AFRAID TO DRIVE THE CAR AND WORRIED THAT POSSIBLE FIRE MAY OCCUR. TESLA CUSTOMER SUPPORT IS NEXT TO NONE. OCCURRENCES WERE IN THE GARAGE WITH AND DISCONNECTED POWER, TURNED EVERYTHING OFF AND IT STILL CYCLED THROUGH THE DTRLS COMING ON THEN OFF.

8/6/2019

Tesla designs a single piece headlight with no serviceable parts. This includes headlights, high beams, and namely daytime running lights. All of these components are on an LED strip that overheats and un-solders due to this high heat, which causes premature failure. Some owners have reported as little as 3 months of life before failing. The day

10/30/2022

TL* THE CONSUMER OWNS A 2019 TESLA MODEL S. THE CONSUMER STATED THAT WHILETHEY WERE PULLING INTO THE DRIVEWAY UNKNOWN, THE VEHICLE ACCELERATED AND CRASHED INTO THE GARAGE DOOR AND WALL. THE AIR BAGS DID NOT DEPLOY, AND THE STEERING WHEEL AND BRAKES SEIZED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76.2. *BF ORI NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB *BF *AS

10/21/2019

On[XXX], at approximately 6:30 PM while I was driving my 2019 Tesla Model S in Fort Lee, NJ. While navigating through congested traffic and executing a right turn from [XXX] on a green light, the auto-pilot system was not using, my vehicle unexpectedly experienced sudden acceleration. Despite my immediate attempts to pump the brakes, the car failed to decelerate, resulting in a collision with a small bus at its rear side. Subsequently, the car continued at full speed, colliding with three additional vehicles before finally coming to a stop. Under such impact, no air bags opened. I would greatly appreciate further investigation and assistance in understanding the cause behind this sudden acceleration, as it not only endangered my safety but also resulted in damage to multiple vehicles. I do have a Police Report but cannot upload to this report, please let me know how to submit the report (Fort Lee Police Dept. Incident # [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1/9/2024

AT ~5,000 TOTAL VEHICLE MILES, OUR 2019 MODEL S PERFORMANCE HAD SUDDEN AND COMPLETE POWER STEERING ASSIST FAILURE AT HIGHWAY SPEEDS, POSSIBLY CONCURRENT WITH AUTOPILOT (AUTOSTEER) FAILURE. EITHER I, OR THE AUTOPILOT SYSTEM, TURNED OFF THE AUTOPILOT FEATURE AT OR NEAR A SLIGHT CURVE ON AN INTERSTATE FREEWAY. IMMEDIATE "STARTLE" REACTION WAS THAT THE AUTOPILOT FEATURE WAS "FIGHTING" ME FOR CONTROL AS I TURNED THE STEERING WHEEL TO KEEP THE CAR ON THE FREEWAY, WITH EXTREME EFFORT. THE REALITY IS MOST LIKELY THAT THIS "FIGHTING" WAS ONLY THE IMMEDIATE IMPRESSION CAUSED BY THE MASSIVE AMOUNT OF EFFORT REQUIRED TO TURN THE STEERING WHEEL, DESPITE BEING AT SPEEDS IN THE 60-70 MPH RANGE. SOON NOTED A SCROLLING SERIES OF WARNING MESSAGES: A. "STEERING ASSIST REDUCED: STEERING MAY REQUIRE INCREASED EFFORT." [WHICH IS A GROSS UNDERSTATEMENT.] B. "AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE." [WHICH, AFTER THE CAR HAD SAT PARKED FOR ~30 MINUTES, WERE RESTORED.] USER-VISIBLE MCU-DISPLAY FAILURE LOG REVEALED THE FOLLOWING SUPPLEMENTAL FAILURE CODES (WITH THE PROBABLE TIMES OF FAILURE):: 1. 17:26/APP_W207: AUTOSTEER TEMPORARILY UNAVAILABLE 2. 17:20/APP_W264 AUTOPILOT SAFETY/CONVENIENCE FEATURES UNAVAILABLE: FEATURES MAY BE RESTORED ON NEXT DRIVE I FEEL VERY STRONGLY THAT THIS SORT OF POWER STEERING FAILURE WOULD LIKELY HAVE RESULTED IN A LESS EXPERIENCED DRIVER SUSPECTING THE STEERING HAD "LOCKED UP" AND BE CAUSAL TO A MAJOR ACCIDENT. GIVEN THE CIRCUMSTANCES OF THE FAILURE MODE, AND AT THESE SPEEDS, FATALITIES COULD BE LIKELY. OF NOTE, THIS IS AT LEAST THE FOURTH TIME THIS HAS OCCURRED TO US, BUT THE FIRST WITH THIS CAR; ALL OTHER EVENTS WERE IN A 2017 MODEL S PERFORMANCE, ALSO AT VERY LOW TOTAL MILEAGE. AFTER A FAILED REPAIR ATTEMPT, THAT MODEL S WAS TRADED IN TO TESLA FOR THIS MODEL S . . . .

4/11/2021

My Tesla supervised FSD is a safety hazard. Promised programming updates have not improved the erratic, UNSAFE “assistance. I try it after each update, but I’m afraid to rely on it other than 5-10mph bumper to bumper road conditions. I don’t have one specific occurrence to report and thank goodness no fatality!

4/20/2025

I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.

10/16/2021

On [XXX] at approximately 1230 pm my husband loaded my [XXX] child into the car. He shut the door then tried to open the driver site door. At that time the inside the car was 93 degrees. The car shut off. Telsa customer support was contacted multiple times. My husband expressed the urgency multiple times that there was a child under [XXX] who was stuck. There was no urgency with Telsa. We were told to contact 911 if we wanted to get our child out. There is no way to manually open the tesla model S door from the outside. At approximately 1300 911 was dispatched and the window was broken at 1330. The internal temperature of the car was approximately 110 F. She was assessed by the firefighers and determined that she did not need to go to the hospital for observation as my husband is a medical professional and her temperature was not severe enough to warrant observation. The sent a tow truck that arrived at approximately 1345. Tesla did expedite the tow truck. We were told multiple times there is absolutely no way to open an model S door manually from the outside. And given no options. We informed them we were at our house and had multiple tools. However we were unable to break the window on our own and had to call 911. My car was at the dealership [XXX] and shut down had not occurred prior to this, nor was this noted as a finding after the maintenance. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

6/6/2024

I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!

7/14/2020

I WAS DRIVING MY 2019 MODEL S TESLA ON AUTOPILOT DOWN THE FREEWAY AT FREEWAY SPEED WHEN SUDDENLY IT STARTED BRAKING AND THE ALARMS WENT OFF AS IF REACTING TO AN IMPENDING COLLISION. ONLY, THERE WAS NOTHING IN FRONT OF ME TO REACT TO. THE GUY BEHIND ME REAR ENDED ME AND SPUN ACROSS TRAFFIC LANES. THANKFULLY, EVERYONE WALKED AWAY FROM THIS WITH WHAT WE THINK IS JUST WHIPLASH AT THIS TIME - IT COULD HAVE BEEN SO MUCH WORSE!

7/14/2020

CRACKED RIM. UNACCEPTABLE I HAVE HAD TO REPLACE ABOUT 6 TIRES ON MY CAR THAT HAS 17,600 MILES. I DID NOT NOTICE ANYTHING OTHER THAN MY TIRES KEEP GOING FLAT. TESLA KEEPS TELLING ME TO REPLACE MY TIRES TO MAKE MONEY OFF ME BUT ITS THE RIMS THAT ARE THE PROBLEM.

4/20/2021

I have a Tesla with Full Self Driving software. On Oct 15, around 1:15 PM Central, in Austin, we had finished lunch. Testa was parked around 100 ft away and I pressed Summon to have the car come to where we were. Completely line of sights. The car while pulling out hit the car parked next to it and sustained body damage. No one was in the car. While I realize that the Summons software is in Beta, the car should not have hit the car safely parked next to it. I feel it is a big safety hazard to release software in a car which can cause damage including human. I feel Tesla should be marketing and selling FDS software while claiming it is in Beta and perhaps buyer should not use it. This is false advertising and can put human lives in danger. I can afford to fix the damage but I would like for Tesla to stop releasing untested software and refund buyers for FSD who are uncomfortable using it. Tesla has been making a lot of promises including how cool Summon works and I know from my own experience it does not and can cause damage. I will be happy support the investigation. I have saved the USB drive where Tesla might have captured information. In addition, Tesla has been collecting driving data and can share the data with the investigators.

10/16/2021

The contact owns a 2019 Tesla Model S. The contact stated that after he received an over-the-air (OTA) software update for his vehicle; the horn stopped working without warning. The contact had spoken to the service center where he was informed that they were awaiting the parts to service the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.

3/10/2022

The contact owns a 2019 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V00B000 (Latches, Locks, Linkages) however, the failure of the latch had occurred a year prior to receiving the recall notification. The contact stated while driving approximately 60 MPH, the hood unlatched and opened. The contact stated no warning light was illuminated. The contact stated that there was damage on the latch and on the driver’s and passenger’s side edges of the hood. The contact pulled over safely and closed the hood. The contact drove the vehicle to a dealer who diagnosed and determined that the latch had been tampered with. The dealer refused to repair the hood. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 30,958. Parts distribution disconnect.

12/21/2022

Rear trunk power lift gate would not open. There is an emergency release on rear lift gate if someone is stuck in the car. Emergency release doesn't work, pulled on it multiple times and it is jammed doesn't move. So in an emergency you are stuck. Appeared today for first time. I have called Tesla to fix this issue. There are three beeps when the system malfunctions but a lot of good that does you if emergency release to open the lift gate doesn't work. Seems to be a common problem reviewing complaints on the internet... not matter what it should release.

10/12/2024

Rear trunk power lift gate would not open. There is an emergency release on rear lift gate if someone is stuck in the car. Emergency release doesn't work, pulled on it multiple times and it is jammed doesn't move. So in an emergency you are stuck. Appeared today for first time. I have called Tesla to fix this issue. There are three beeps when the system malfunctions but a lot of good that does you if emergency release to open the lift gate doesn't work. Seems to be a common problem reviewing complaints on the internet... not matter what it should release.

10/12/2024

My Tesla supervised FSD is a safety hazard. Promised programming updates have not improved the erratic, UNSAFE “assistance. I try it after each update, but I’m afraid to rely on it other than 5-10mph bumper to bumper road conditions. I don’t have one specific occurrence to report and thank goodness no fatality!

4/20/2025

Tesla’s software updates have rendered systems useless the vehicle wants to hug and sometimes cross the left double yellow lines. It cannot hold a constant speed and since their implementation of “supervised” full self driving, have made my vehicle unsafe

9/19/2025