2014 Ford Flex Owner Complaints

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL LOCKED UP AND MADE A LOUD GRINDING NOISE WHILE BEING TURNED. THERE WERE NO WARNING INDICATORS. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED AND RECOMMENDED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

1/5/2016

AN INTERMITTENT ELECTRICAL CONNECTION IN THE STEERING GEAR DISABLES ELECTRIC POWER-STEERING ASSIST WHILE DRIVING, MAKING THE VEHICLE DIFFICULT TO CONTROL. RECEIVED A "STEERING ASSIST FAULT-SERVICE REQUIRED" WARNING. THIS OCCURRED WHILE DRIVING N ABOUT 50 MPH ON I-95 IN JARRETT, VA. ON MAY 27, 2016. STOPPED, CALLED ROADSIDE ASSISTANCE. WAS TOLD THE ONLY OPTION WAS A TOW. CLOSEST DEALER ALREADY CLOSED FOR LONG WEEKEND. ANOTHER DEALER AN HOUR AWAY SUGGESTED CYCLING CAR ON AND OFF SEVERAL TIMES. WE DID AND CAR WAS OK. TOOK CAR TO LOCAL DEALER IN HARDEEVILLE SC ON RETURN HOME- UNABLE TO REPLICATE THE PROBLEM AND SAID WE HAVE TO DRIVE CAR IN SPITE OF THIS SAFETY ISSUE - WHICH APPEARS IDENTICAL TO ONE THAT FORCED THE RECALL OF 2011 TO 2013 FORD FLEX'S.

6/10/2016

MY PREGNANT WIFE WAS PUTTING OUR 20 MONTH OLD SON IN VEHICLE. SHE PLACED HER PURSE WITH THE KEYLESS ENTRY FOB INTO CAR AND CLOSED THE REAR PASSENGER DOOR. SHE FOUND THE VEHICLE NOW ENTIRELY LOCKED AT ALL DOORS AND WOULD NOT OPEN DESPITE THE KEY FOB BEING INSIDE THE VEHICLE. IT IS BELOW FREEZING OUTSIDE AND OUR SON IS NOW LOCKED INTO THE CAR AND GETTING COLDER. MY WIFE CALLED ME. I HAD HER CALL 911. I CALLED FORD ROADSIDE ASSISTANCE AND EXPLAINED THE EMERGENCY WE HAD. FORD ROADSIDE ASSISTANCE SAID THERE IS NOTHING THEY COULD DO AND SUGGESTED I CALL SYNC. I THEN CALLED SYNC AND THEY TOLD ME THERE'S NOTHING THEY CAN DO AND TO CALL ROADSIDE ASSISTANCE. I CALLED ROADSIDE ASSISTANCE BACK AND THEY WERE EVEN MORE RUDE THIS TIME AND TOLD ME THERE'S NOTHING THAT CAN BE DONE. I EXPLAINED TO EACH CONTACT THERE WAS A TODDLER LOCKED IN A VEHICLE. WE FINALLY CALLED THE FORD DEALERSHIP AND THEY SIMPLY GAVE US A 5 DIGIT CODE TO ENTER INTO THE KEYPAD ON THE VEHICLE AFTER VERIFYING SOME INFORMATION. I FIND THIS EXTREMELY TROUBLING AND CONCERNING FORD ROADSIDE ASSISTANCE AND FORD SYNC DID NOT HAVE THE KNOWLEDGE TO DIRECT US OR AN ABILITY TO PROVIDE THE MANUFACTURER ASSIGNED 5 DIGIT KEYPAD CODE FOR ENTERING THE VEHICLE. NOT TO MENTION THEY WERE NOT CONCERNED WITH THE SEVERITY OF THE SITUATION ONE BIT. THE OUTCOME OF THIS ISSUE COULD HAVE RESULTED QUITE WORSE THAN IT DID. AN INVESTIGATION NEEDS TO BE PERFORMED ON PROCEDURES FORD ROADSIDE ASSISTANCE AND FORD SYNC EMPLOYEES ARE TO FOLLOW IN LIFE THREATENING SITUATIONS INVOLVING WOMEN AND CHILDREN WITH THEIR VEHICLES, SPECIFICALLY WHEN INFANTS/TODDLERS AND CHILDREN ARE LOCKED INSIDE FORD VEHICLES. AT THIS POINT WE CAN ONLY ASSUME THE VEHICLE HAS AN ELECTRICAL PROBLEM WHICH RESULTED IN ALL DOORS AND HATCHES LOCKING WHILE THE KEYLESS FOB WAS INSIDE THE VEHICLE. *JS

12/3/2014

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.

1/12/2015

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP DRIVER MODULE FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 14,539.

9/21/2016

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING APPROXIMATELY 35 MPH, THE POWER SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 39,500. THE VIN WAS NOT AVAILABLE.

10/13/2016

TL*THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE IMPACTED THE CURB AND STARTED TO JERK UNCONTROLLABLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE FRACTURED AND THE FRONT PASSENGER TIRE DETACHED FROM THE VEHICLE. THE AIRBAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 22,000. THE VIN NUMBER WAS UNAVAILABLE.

1/27/2015

TL* THE CONTACT OWNED A 2014 FORD FLEX. WHILE DRIVING 70 MPH, THE CONTACT HEARD AN ABNORMAL POPPING NOISE AND THE REAR OF THE VEHICLE DROPPED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO ANOTHER VEHICLE. ALL THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO A LOT. AN INSURANCE ADJUSTER CAME TO THE SENE AND DECLARED THE VEHICLE TOTALED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 122,393.

11/26/2019

I WAS TRAVELING 70 MPH ON A TOLL WAY IN BUSY MORNING TRAFFIC. WITHOUT ANY WARNING THE VEHICLE LOST ENGINE POWER. PRESSING THE GAS GAVE NO ACCELERATION AND NO POWER TO MOVE THE CAR. THANKFULLY I WAS IN THE LEFT LANE AND HAD ENOUGH MOMENTUM TO GET TO THE LEFT SHOULDER. AT THIS POINT A WRENCH LIGHT CAME ON SAYING CHECK MANUAL. THE CAR WAS UNDER NO POWER OF ITS OWN IN 70 MPH TRAFFIC. VERY DANGEROUS! SAT ON THE LEFT SHOULD OF THE SPEEDING TOLL ROAD UNTIL A TOW TRUCK ARRIVED AND TOOK IT TO THE NEAREST DEALERSHIP. THEY RAN DIAGNOSTICS AND WERE VERY SURPRISED AND PERPLEXED WHY A 2014 ENGINE SEIZED UP. ISSUED A RENTAL CAR FOR AN INDEFINITE TIME AND SAID THE ENGINE WILL BE TAKEN COMPLETELY A PART AS THEY TRY TO FIGURE OUT WHAT WENT WRONG. THEY SAID THEY WILL WORK WITH FORD ON A SOLUTION WHETHER TO REBUILD THE ENGINE OR PUT A NEW ONE IN. THIS IS A 2014 ENGINE! I THINK THEY KNOW THERE IS A BIG PROBLEM WITH THE CAR. I CERTAINLY HAVE LOST CONFIDENCE IN IT. IT FAILED ME AT 70MPH IN TRAFFIC. *JS

1/1/2015

NO, THERE WASN'T A FIRE (YET). BUT YOUR SYSTEM WOULDN'T ALLOW ME TO SEND THIS W/O PICKING ONE OF THE THREE INCIDENT OPTIONS. BAD RAW FUEL SMELL AFTER EVERY ENGINE SHUTOFF. CAR TAKEN TO FORD DEALER WHO TOLD US THERE WAS A TSB# 14-0091 FOR THIS ISSUE. NO PARTS AVAILABLE, AND THEY DON'T KNOW WHEN THEY WILL BE AVAILABLE! WE ARE WORRIED THAT THE CAR IS GOING TO START ON FIRE! PLEASE HELP!

5/27/2015

SHORTLY AFTER I PURCHASED MY FORD FLEX WE NOTICED A HORRIBLE EXHAUST SMELL INSIDE THE VEHICLE AS WE WERE DRIVING DOWN THE ROAD. I TOOK IT TO THE FORD DEALERSHIP WHERE WE BOUGHT IT TO BE LOOKED AT AND THEY DID SEVERAL THINGS AND TOLD ME THEY COULDN'T FIX IT AND DIDN'T KNOW HOW AND THAT THERE WERE SEVERAL OTHER OWNERS OF FLEXES THAT HAD THE SAME COMPLAINT BUT COULDN'T FIX EITHER. I CALLED THE FORD MANUFACTURER MYSELF AND THEY HAVE DIRECTED MANY THINGS TO BE DONE TO MY VEHICLE BY DIFFERENT DEALERSHIPS, STILL NO RESULTS!!! MY CAR HAS BEEN IN THE SHOP LONGER THAN I HAVE HAD IT IN MY POSSESSION. THERE ARE MANY OTHER THINGS WRONG WITH IT INCLUDING THE RADIO THEY CAN'T SEEM TO FIX LIKE THE SCREEN PARTIALLY DISAPPEARING ETC.. ONE TIME WE WERE SITTING WITH THE WINDOWS DOWN BECAUSE IT WAS A NICE DAY WHILE ONE OF US RAN IN TO GET THE DRINK WE PAID FOR AND FORGOT AND THE FUMES WERE SOOO BAD WE HAD TO PUT THE WINDOWS UP AND DRIVE AROUND BEFORE I PASSED OUT. I TRIED TO LEMON LAW IT BUT IT WAS SOLD TO ME INCORRECTLY SO UNTIL I GET A LAWYER I'M STUCK WITH IT IN THE SHOP AGAIN WHILE THE FORD MOTOR COMPANY PRETENDS TO CARE!!!! ALSO MY PROBLEM STARTED AT ABOUT 10,500 MILES. NOTHING WILL BE DONE TO CORRECT THIS PROBLEM UNTIL SOMEONE DIES(MAYBE) OR THEY ARE MADE TO! I CAN TELL YOU I'VE NEVER HAD SUCH A BAD SITUATION IN ALL MY LIFE AND IF THE FORD COMPANY OFFERED ME A HUNDRED THOUSAND DOLLAR CAR FOR FREE I WOULDN'T TAKE IT UNLESS I COULD SELL IT TO SOME OTHER POOR STUPID SOUL. I ALSO HAVE SOME KIND OF SCHREAKING NOISE IN MY FRONT END NOW, THE TORTURE NEVER ENDS. SOMEONE HELP!!!!!!!!!!!

4/16/2016

BEGINNING IN EARLY MAY, MY VEHICLE WOULD LOSE ALL POWER AND GO INTO "LIMP" MODE WHILE DRIVING. THE "WRENCH" WARNING LIGHT APPEARED AND I PULLED OVER INTO THE NEAREST PARKING LOT. THE OWNER'S MANUAL INDICATE IT WAS A POWERTRAIN PROBLEM AND NEEDED TO BE TAKEN TO A DEALERSHIP. WHEN I STARTED THE VEHICLE, THE LIGHT WAS NO LONGER ON AND IT RAN NORMALLY. A FEW DAYS LATER, SAME PROBLEM. THIS HAPPENED ABOUT 50% OF THE TIME I WOULD DRIVE IT. DRIVING, LOSE POWER, WRENCH LIGHT APPEARS, PULL OVER, TURN OFF CAR, RESTART, ALL NORMAL. IT WAS EXTREMELY FRUSTRATING AND AT TIMES SCARY WHEN THIS WOULD OCCUR AT HIGHWAY SPEEDS. WHEN TAKING THE VEHICLE TO THE DEALER, THEY COULD NOT PULL CODES BECAUSE THE WRENCH LIGHT WAS NOT ACTIVELY ON AT THE TIME I WOULD GET THERE. FINALLY, ONE MORNING, LIGHT COMES ON, POWER IS LOST AND I ALTER MY PLANS FOR THE DAY TO DRIVE STRAIGHT TO THE REPAIR SHOP, LEAVE THE CAR RUN AND DEMAND THAT THEY PULL THE CODES RIGHT THEN AND THERE BECAUSE IF I TURNED IT OFF, IT WOULD RESET AND I'D BE STUCK DRIVING IT AGAIN UNTIL THE CYCLE REPEATED ITSELF. THEY WERE ABLE TO PULL 5 CODES AND I ENDED UP PAYING $822.08 FOR A THROTTLE BODY W/SENSOR, THROTTLE BODY GASKET, AND PEDAL. OF COURSE, AT 40,000 MILES, NOTHING IS COVERED UNDER WARRANTY ANY LONGER. THE MOST FRUSTRATING PART OF THIS IS SEARCHING ONLINE AND DISCOVERING THAT THIS IS AN EXTREMELY COMMON PROBLEM FOR FORD OWNERS SINCE 2011. AT ONE TIME, FORD EVEN AVOIDED A RECALL TO CORRECT THE PROBLEM, BY OFFERING AN EXTENDED WARRANTY TO THOSE CUSTOMERS WHO HAD YET TO HAVE THEIR THROTTLE BODY FAIL. IT IS CLEAR THAT FORD MERELY WANTED TO AVOID THE BAD PUBLICITY OF A RECALL BY THIS ACTION. FORD HAS NOT CORRECTED THE PROBLEM, THOUSANDS OF PEOPLE STILL HAVE TO BEAR THE COST OF THESE REPAIRS. THIS IS A SAFETY AND CONSUMER PROTECTION ISSUE. MAKE FORD RECALL THIS PART AND PROTECT CONSUMERS!

6/19/2017

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE SEAT BELTS WERE EASY FOR OTHER OCCUPANTS TO WRAP IN POSITIONS THAT COULD SERIOUS INJURY OR DEATH. THE CONTACT STATED THAT THE CHILD OCCUPANTS WERE ABLE TO WRAP THE SEAT BELTS AROUND THEIR WAISTS AND, AFTER THE PRETENSIONER TIGHTENED, WRAPPED AROUND THE NECK ON ONE OF THE OCCUPANTS AND TIGHTENED TOO TIGHT AROUND THE WAIST OF THE OTHER. ONE OF THE SEAT BELTS HAD TO BE CUT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT PROVIDED.

7/5/2016

TAKATA RECALL - MY WIFE WAS TRAVELING ON HWY 70 IN TEXAS TOWARDS VERNON. SHE WAS TRAVELING APPROXIMATELY 73MPH AND STRUCK A DEER. WHEN SHE STRUCK THE DEER THE THE AIRBAGS (BOTH FRONT AIRBAGS) DIDN'T DEPLOY AND THE SEATBELTS DID NOT LOCK AS DESIGNED. BASED ON MY RESEARCH OF YOUR SITE AND THE NHTSA GUIDELINES ON THE DEPLOYMENT OF AIRBAGS...I BELIEVE THERE IS A PROBLEM. ANYTHING BEING STRUCK AT THAT SPEED, SHOULD'VE DEPLOYED THE AIRBAGS AND MY WIFE'S APPLICATION OF THE BRAKES AT THAT SPEED SHOULD HAVE LOCKED THE SAFETY RESTRAINTS. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END, TO INCLUDE ENGINE COMPARTMENT DAMAGE AND THE LOSS OF BOTH HEADLIGHTS OPERABILITY.

10/21/2017

OUR 2014 FORD FLEX INDICATES PASSENGER DOOR AJAR (RIGHT FRONT DOOR) ON THE INSTRUMENT PANEL, EVEN THOUGH THE DOOR APPEARS PROPERLY CLOSED. REPEATED ATTEMPTS (UP TO 50 OR MORE) ARE REQUIRED TO GET THE DOOR TO CLOSE WITH THE INDICATOR LIGHT TURNING OFF. ONCE THE DOOR IS CLOSED PROPERLY, WITH THE INDICATOR LIGHT OFF, THE DOOR AJAR LIGHT MAY TURN ON AGAIN WHILE THE CAR IS OFF AND NOT MOVING, CAUSING THE ALARM TO SOUND. IN ADDITION, WHILE DRIVING, THE PASSENGER DOOR AJAR LIGHT MAY SUDDENLY TURN ON, CAUSING THE NEED TO PULL OVER TO INSURE THE DOOR IS CLOSED PROPERLY. THIS HAS HAPPENED ON TURNS AND ON STRAIGHT ROADS. THIS IS A SAFETY HAZARD, AS PARKING ALONG THE SIDE OF A HIGHWAY OR ROADWAY CAN CAUSE A DANGEROUS SITUATION NOT ONLY FOR THE PASSENGER RIDING IN THE FRONT SEAT BUT ALSO FOR ALL PASSENGERS IN THE CAR. WE ARE CONCERNED THAT AT SOME POINT THE DOOR LATCH MAY FAIL AND THE DOOR MAY OPEN WHILE MOVING. THIS ISSUE OCCURS EACH TIME THE DOOR IS OPENED AND INTERMITTENTLY WHILE MOVING OR PARKED. WE HAVE DISCUSSED THIS ISSUE WITH THE LOCAL FORD SERVICE DEPARTMENT PRIOR TO THE SEPTEMBER EXPANSION OF THE DOOR LATCH RECALL AND THEY INDICATED THAT OUR VEHICLE IS NOT COVERED BY THE CURRENT RECALLS EVEN THOUGH THE REPRESENTATIVE WAS VERY AWARE OF THE PROBLEM OCCURRING. HIS INDICATION WAS THAT IT "MOSTLY HAPPENED ON THE DRIVER DOOR". WE BELIEVE THAT OUR VEHICLE SHOULD ALSO BE COVERED BY THE RECALL.

9/9/2016

POWER STEERING QUIT WHILE IN A PARKING LOT. I STOPPED, SHUT OFF THE VEHICLE, AND IT RESET. THE PASSENGER SIDE DOOR AJAR LIGHT CONSTANTLY STAYS ON, EVEN THOUGH THE DOOR IS SHUT. THIS WILL NOT ALLOW THE DOORS TO BE LOCKED, AND THE INTERIOR LIGHTS STAY ON UNTIL THE VEHICLE REACHES 15 MPH. IT HAS ALSO CAUSED THE LIGHTS TO STAY ON INSIDE THE CAR, DRAINING THE BATTERY.

3/29/2017

VEHICLE WAS PARKED ON SIDE OF ROAD, ON AN INCLINE FACING UPHILL, WITH ENGINE RUNNING. 2 ADULT PASSENGERS IN VEHICLE. WITHOUT NOTICE VEHICLE BEGAN ROLLING BACKWARDS. PASSENGER TURNED WHEEL IN AN ATTEMPT TO STOP VEHICLE ON CURB. CENTER CONSOLE PREVENTED PASSENGER FROM BEING ABLE TO ACCESS VEHICLE BRAKES OR PARKING BRAKE. VEHICLE ENDED UP STRIKING ANOTHER VEHICLE BEFORE IT CAME TO REST. LUCKILY THERE WERE NO INJURIES AS HILL ENDS IN CUL-DE-SAC WITH LARGE DROP OFF. I REQUESTED LOCAL FORD DEALERS INSPECT POWERTRAIN SYSTEM AS A CAR IN PARK SHOULD NOT SUDDENLY BEGIN ROLLING. 2 LOCAL DEALERS HAVE REFUSED TO LOOK AT VEHICLE CITING THEY DO NOT WANT TO GET INVOLVED. *TR

2/20/2014

I WAS IN PARK IN MY DRIVEWAY, WHICH IS STEEP, AND THE FLEX ROLLED AFTER BEING IN PARK FOR 2 MINUTES. MY THREE YEAR OLD SON WAS IN THE VEHICLE SO I TRIED TO JUMP INTO THE VEHICLE AND PUT MY RIGHT HAND ON THE BRAKE PEDAL. THE VEHICLE KNOCKED ME OUT AND DRAGGED ME DOWN, RELEASING ME AT THE BOTTOM OF THE DRIVEWAY. I WOKE UP TO SEE THE VEHICLE BACK INTO THE OTHER SIDE OF MY U-SHAPED DRIVEWAY AND PROCEED FORWARD, HOPPING MY NEIGHBOR'S CURB, STOPPING IN THEIR BUSHES. MY SON WAS OKAY, BUT I SUSTAINED A BROKEN AND DISLOCATED RIGHT WRIST, AND MULTIPLE ROAD RASHES ON MY FEET, KNEES, RIGHT ARM, LEFT HAND REQUIRING SUTURES, RIGHT SIDE OF MY FACE AND A LACERATION IN MY SCALP REQUIRING SUTURES. THESE INJURIES WERE EXTREMELY PAINFUL AND I LOST THE USE OF BOTH HANDS FOR ONE MONTH. AT 8 WEEKS, I STILL DO NOT HAVE THE FULL USE OF MY LEFT THUMB AND I REQUIRE PHYSICAL THERAPY ON MY RIGHT WRIST AS IT IS STILL NOT BACK TO FULLY FUNCTIONING. I TOOK THE VEHICLE TO A LOCAL FORD DEALER AND THEY COULD NOT FIND ANYTHING WRONG. I CONTACTED FORD WITH WRITTEN DOCUMENTATION AND PHOTOS OF MY INJURIES AND FORD DID NOT EVEN OFFER ANY FORM OF SYMPATHY OR RESOLUTION TO THE PROBLEM. THEY DENIED MY CLAIM AND OFFERED NO HELP! IT'S IMPOSSIBLE TO GET OUT OF ANY VEHICLE ON OUR DRIVEWAY IN ANY GEAR OTHER THAT PARK. I'M TELLING THE TRUTH AND PHYSICS ARE PROOF ENOUGH. THOUGH NOTHING MECHANICALLY DEFECTIVE WAS FOUND BY FORD, IT HAPPENED, PERIOD. I WAS INJURED BUT LUCKY THAT NEITHER MY SON NOR OTHERS WERE HURT. I DID NOTHING TO CAUSE THIS; IT WAS A FAILURE OF THE VEHICLE SOMEHOW BUT FORD STATED THAT SINCE THEY COULDN'T FIND THE PROBLEM, THEY'RE DENYING MY CLAIM.

5/3/2015

I WENT TO THE LOCAL KFC FOR DINNER DURING MY LUNCH BREAK AND WHEN I CAME BACK TO MY VEHICLE AFTER GETTING MY FOOD INSIDE I STARTED MY CAR AND PROCEEDED TO PUT IT IN REVERSE. AS SOON AS I PUT THE VEHICLE IN REVERSE IT PROCEEDED TO GO FORWARD INSTEAD. SO I CHECKED TO MAKE SURE I PUT IT IN REVERSE AND PUT THE VEHICLE BACK IN PARK AND THEN RE-ENGAGED REVERSE AND IT WENT FORWARD AGAIN. THIS TIME THE BRAKE PEDAL WENT TO THE FLOOR AND THE CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY ADVISED ME TO TURN THE VEHICLE OFF AND THEN ON AGAIN TO SEE IF THAT FIXED THE ISSUE. THEY DID NOT ADVISE ME TO DO A VEHICLE HISTORY REPORT THAT IS EQUIPPED WITH MY VEHICLE TO SEE IF THE COMPUTER COULD FIND SOMETHING. THE SERVICE ADVISER AT THE DEALERSHIP ADVISED ME THAT HE NEVER HEARD OF THIS ISSUE BEFORE AND FOR ME TO WATCH IT AND IF IT HAPPENS AGAIN TO CALL ROADSIDE ASSISTANCE AND HAVE IT TOWED IN SINCE THAT IS A SAFETY ISSUE. *TR

12/25/2014

TWICE NOW THE TRANSMISSION AND BRAKES HAVE FAILED GOING DOWN OUR DRIVEWAY. WHEN OUR FLEX HAS BEEN GOING DOWN OUR DRIVEWAY AND THE CAR IS IN DRIVE, THE TRANSMISSION MAKES A GRINDING SOUND AND THE BRAKES DO NOT RESPOND AT ALL. ONCE ABOUT A MONTH AGO WE WERE ABLE TO STOP THE CAR USING THE EMERGENCY BRAKE TO STOP THE BEHICLE BEFORE IT ENTERED THE STREET. TODAY THE EMERGENCY BRAKE WAS NOT USED BY A YOUNGER DRIVER AND THE CAR ENTERED THE STREET AT FULL SPEED GOING OVER A CURB AND HITTING A MAILBOX AFTERWHICH THE EMERGENCY BRAKE WAS DEPLOYED. THE CAR WAS TURNED OFF THEN BACK ON AND EVERYTHING WAS BACK TO NORMAL. IT IS INCREDIBLY UNSAFE TO HAVE BRAKES AND TRANSMISSION FAIL IN UNISON.

9/14/2018

TL*THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE IMPACTED THE CURB AND STARTED TO JERK UNCONTROLLABLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE FRACTURED AND THE FRONT PASSENGER TIRE DETACHED FROM THE VEHICLE. THE AIRBAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 22,000. THE VIN NUMBER WAS UNAVAILABLE.

1/27/2015

TAKATA RECALL - MY WIFE WAS TRAVELING ON HWY 70 IN TEXAS TOWARDS VERNON. SHE WAS TRAVELING APPROXIMATELY 73MPH AND STRUCK A DEER. WHEN SHE STRUCK THE DEER THE THE AIRBAGS (BOTH FRONT AIRBAGS) DIDN'T DEPLOY AND THE SEATBELTS DID NOT LOCK AS DESIGNED. BASED ON MY RESEARCH OF YOUR SITE AND THE NHTSA GUIDELINES ON THE DEPLOYMENT OF AIRBAGS...I BELIEVE THERE IS A PROBLEM. ANYTHING BEING STRUCK AT THAT SPEED, SHOULD'VE DEPLOYED THE AIRBAGS AND MY WIFE'S APPLICATION OF THE BRAKES AT THAT SPEED SHOULD HAVE LOCKED THE SAFETY RESTRAINTS. THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END, TO INCLUDE ENGINE COMPARTMENT DAMAGE AND THE LOSS OF BOTH HEADLIGHTS OPERABILITY.

10/21/2017

THE SUNROOF/MOONROOF SHATTERED AND EXPLODED OUTWARD WHILE THE CAR WAS OPERATED AT ORDINARY SPEED ON AN INTERSTATE HIGHWAY. THE SUNROOF WAS NOT TOUCHED OR STRUCK IN ANY MANNER. IT WAS CLOSED, AND NOT IN MOTION (IT WAS NOT BEING RETRACTED, ETC.).

3/28/2017

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT NOTICED A SMALL CRACK IN THE SIDE WINDOW. THE VEHICLE WAS TAKEN TO SAYBROOK FORD (1 FORD DR, OLD SAYBROOK, CT 06475 (860) 388-1293). THE DEALER STATED THAT THERE WAS NO RECALL FOR THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WAS NO RECALL FOR THE DEFECT. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 36,000.

12/15/2017

PASSENGER AJAR SENSOR IS FAULTY, CONSTANTLY REMAINING ON. THIS KEEPS ALL LIGHTING ON WHEN REVERSING POSING A GREAT RISK WHEN BACKING THE VEHICLE UP ESPECIALLY IN EVENING HOURS. WE HAVE BEEN TOLD THIS IS A COMMON PROBLEM WITH NEWER FORD VEHICLES AND OUR SURPRISED THIS HAS NOT BEEN RECALLED YET. IT IS VERY DIFFICULT TO SAFELY DRIVE WITH THE INTERIOR LIGHTS STAYING ON.

4/30/2019

WE HAVE A 2014 FORD FLEX WITH 41,000 MILES. MY WIFE WAS DRIVING TWO DAYS AFTER GETTING HER OIL CHANGED AT GALPIN FORD AND THE POWER STEERING WENT OUT. SHE CALLED THEM AND THEY SAID TURN OFF THE CAR AND WAIT A MINUTE AND IT WILL RESET IT SELF. SHE DID THAT AND IT WORKED. TWO DAYS LATER IT WENT OUT COMPLETELY SO SHE TRIED TO TURN IT OFF AND ON AGAIN THAT'S WHEN THE STABILITY LIGHT WENT ON AND SAID IT NEEDS SERVICE. THE PERSON AT FORD TELLING HER HOW TO RESET IT TELLS ME THEY HAVE HAD SEVERAL COMPLAINTS ABOUT THIS. THEY WANT ME TO SPEND OVER TWO THOUSAND DOLLARS TO REPLACE THE STEERING COLUMN!!!!!!! THEY WON'T EVEN COME GET THE CAR TO DIAGNOSE IT. THEY WANT ME TO HAVE IT TOWED OR DRIVE IT TO THEM.

9/19/2019

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING SENSORS ILLUMINATED WHEN THE VEHICLE'S DOORS WERE CLOSED. THE INTERIOR LIGHTING ACTIVATED. THE DOORS ALSO UNLATCHED AND LOCKED INDEPENDENTLY WHILE DRIVING AND THE SECURITY SYSTEM ALSO ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE ELECTRONIC DOOR SYSTEM WAS CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

5/11/2015

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE DOOR AND TRUNK AJAR WARNING LIGHT ILLUMINATED WHEN THE DOORS AND TRUNK WERE PROPERLY CLOSED. IN ADDITION, ALL THE DOORS FAILED TO REMAINED LOCKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 47,000.

6/20/2016

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE DRIVING THE VEHICLE, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE CABIN. THE CONTACT STATED THAT THE EXHAUST CAUSED THE CONTACT TO BE HOSPITALIZED ON THREE OCCASIONS. THERE WAS NO CRASH INVOLVED. THE CONTACT STATED THAT SUBSEQUENT BLOOD TESTS SHOWED TRACES OF CARBON MONOXIDE IN THE BLOOD. ADDITIONALLY, THE CONTACT STATED THAT SHE CONSTANTLY EXPERIENCED SEVERE HEADACHES AFTER DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO GOSCH FORD (150 CARRIAGE CIR, HEMET, CA 92545, (951) 396-7250) TO BE DIAGNOSED. THE CONTACT WAS INFORMED BY THE DEALER THAT THERE WAS NO TRACE OF CARBON MONOXIDE IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60.

10/17/2017

CHECK ENGINE LIGHT CAME ON AFTER THE CHECK FUEL FILL INLET LIGHT HAD BEEN ON. WHEN TAKEN TO THE FORD DEALER THEY SAID THE LEGAL CANISTER FAILED INTERNALLY. NOW FORD IS SAYING THEY WON'T COVER IT BECAUSE IT NOT PART OF THE EMISSIONS SYSTEM. MY VEHICLE IS 2014 FORD FLEX DEL.

4/9/2018

VEHICLE WAS PARKED ON SIDE OF ROAD, ON AN INCLINE FACING UPHILL, WITH ENGINE RUNNING. 2 ADULT PASSENGERS IN VEHICLE. WITHOUT NOTICE VEHICLE BEGAN ROLLING BACKWARDS. PASSENGER TURNED WHEEL IN AN ATTEMPT TO STOP VEHICLE ON CURB. CENTER CONSOLE PREVENTED PASSENGER FROM BEING ABLE TO ACCESS VEHICLE BRAKES OR PARKING BRAKE. VEHICLE ENDED UP STRIKING ANOTHER VEHICLE BEFORE IT CAME TO REST. LUCKILY THERE WERE NO INJURIES AS HILL ENDS IN CUL-DE-SAC WITH LARGE DROP OFF. I REQUESTED LOCAL FORD DEALERS INSPECT POWERTRAIN SYSTEM AS A CAR IN PARK SHOULD NOT SUDDENLY BEGIN ROLLING. 2 LOCAL DEALERS HAVE REFUSED TO LOOK AT VEHICLE CITING THEY DO NOT WANT TO GET INVOLVED. *TR

2/20/2014

The contact owns a 2014 Ford Flex. The contact stated that while the vehicle was parked in the garage, there was fluid leaking underneath. No warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the water pump assembly and timing chain needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

1/31/2023

THE DRIVER DOOR AJAR SENSOR IS MALFUNCTIONING MAKING MY VEHICLE BELIEVE THAT THE DOOR IS OPEN ALL THE TIME. THIS CAUSES THE DOOR LOCKS ON ALL DOORS TO UNLOCK EVEN WHEN VEHICLE IS IN MOTION.

8/7/2016

LIGHTS WILL NOT GO OFF INSIDE CAR SAYS THERE IS A DOOR OPEN MAKES IT VERY UNSAFE FOR ME TO DRIVE RUNS DOWN CAR BATTERY ALARM GOES OFF EVERY NIGHT DUE TO THIS ELECTRICAL FLAW

1/16/2020

MY 2014 FORD FLEX SEL IS A LEASED VEHICLE WITH 14,000 MILES ON IT. I WENT TO HAVE THE OIL CHANGED AND THE TIRES ROTATED TODAY. THE FRONT TWO TIRES, WHICH ARE NOW ON THE BACK HAVE CHUNKS OF RUBBER FALLING OFF. THE DEALERSHIP TOLD ME THAT THE TIRES ARE IN "THE RED". I AM SUPPOSED TO TURN THIS CAR IN TO THE DEALERSHIP IN FEBRUARY OF 2017. I AM GOING BACK TO THE DEALERSHIP THAT I LEASED THE CAR FROM TO SEE IF THEY CAN HELP ME, AS TIRES SHOULD LAST MORE THAN 14,000 MILES WITH NORMAL DRIVING CONDITIONS.

9/29/2016

THE STEERING ARM BROKE OFF OF MY RIGHT FRONT TIRE WHILE I WAS DRIVING IN A PARKING LOT. THE CAR SNAPPED FORWARD AND THE TIRE WAS LODGED IN THE FRAME. I COULD NOT MOVE MY CAR. MY CAR HAS 59,000 MILES. IF THIS WOULD HAVE HAPPENED AT A HIGH RATE OF SPEED, IT COULD HAVE KILLED ME.

9/18/2020

AT A LOW SPEED ABRUPT STOP ON A SECONDARY ROW, THE SECOND ROW BENCH SEAT (IT'S SPLIT 60/40; THE 60 SIDE) CAME LOOSE FROM THE FLOOR ATTACHMENT, CAUSING A REAR FACING CAR SEAT TO HIT THE BACK OF THE FRONT SEAT. THIS WAS NOT A TETHER MALFUNCTION. IT IS A DEFECT IN THE ATTACHMENT BETWEEN THE BENCH SEAT ITSELF AND THE LOCKING MECHANISM ON THE FLOOR. AT THIS POINT I CANNOT SECURE THE SEAT BECAUSE OF THIS BROKEN PART. (THIS SEAT IS DESIGNED TO FOLD FORWARD FOR STORAGE/INGRESS-EGRESS FOR 3RD ROW SEAT PASSENGERS). FORD HAS TO DATE BEEN UNRESPONSIVE ALTHOUGH I BOUGHT A PREMIUM CARE WARRANTY THAT IS STILL ACTIVE. THEY ARE NOT ADDRESSING A CRITICAL SAFETY ISSUE.

11/26/2016

WHEN THE LEVER THAT ALLOWS THE BACK SEATS TO COME DOWN IS PULLED, THE SEATS COME DOWN EXTREMELY QUICKLY, DANGEROUSLY FAST. THEY APPEAR TO BE ON A SPRING ACTION. ONE OF MY SONS PULLED ON THE LEVER AND MY OTHER SON'S HEAD WAS HIT BY THE SEAT, AND HE SUFFERED A CONCUSSION! I DON'T UNDERSTAND WHY IT WAS BUILT THAT WAY!!

9/18/2017

A1 INCOMING EMAIL: FORD REFUSES TO COMMUNICATE WITH CUSTOMER REGARDING NHTSA SAFETY RECALL. *SMD THE CONSUMER STATED THE VEHICLE STALLED IN TRAFFIC, IT WOULD NOT REMOTE START, AND THE DASHBOARD SYNC SYSTEM WOULD GO BLANK WHILE DRIVING. *JB

12/12/2016

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. WHEN IT WOULD START, THE VEHICLE WOULD STALL WHILE DRIVING UNKNOWN SPEEDS. THE LOW PRESSURE WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT CALLED JC LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; HOWEVER, THE SYMPTOMS WERE IDENTICAL TO NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000. THE VIN WAS NOT AVAILABLE. *TT *TR

4/9/2018

I LOADED TWO BOXES IN THE BACK OF THE VEHICLE AND CLOSED THE BACK HATCH DOOR. THE REAR PASSENGER SIDE WINDOW EXPLODED FROM THE VIBRATION CAUSED BY CLOSING THE BACK HATCH DOOR. COULD HAVE BEEN A SAFETY ISSUE IF SOMEONE HAD BEEN NEAR THE GLASS. IF IT HAPPENED ON THE HIGHWAY, COULD HAVE BEEN A DISTRACTION. FORD HAS DENIED ANY RESPONSIBILITY FOR THE GLASS EXPLODING. *TR

2/10/2014

MY WIFE AND I WERE DRIVING ON A 2-LANE HIGHWAY IN OUR VEHICLE AT THE APPROXIMATE SPEED OF 55 MPH. OUR FORD FLEX WAS EQUIPPED WITH A FACTORY SUNROOF, WHICH WAS IN THE CLOSED POSITION, AND THE SUNSHADE WAS OPEN. AS WE WERE TRAVELING DOWN THIS ROAD, WITH NO TRAFFIC COMING IN THE OPPOSITE DIRECTION, OR IN FRONT OF US, WE HEARD A SHOTGUN SOUND COME FROM ABOVE OUR HEADS AND GLASS FLEW EVERYWHERE IN OUR VEHICLE, INCLUDING IN THE BACK WHERE OUR 5-YEAR OLD DAUGHTER WAS SITTING. OUR SUNROOF AND LITERALLY EXPLODED!!!! WE CLOSED THE SUNSHADE AND IMMEDIATELY TRAVELED TO THE LOCAL DEALER WHERE WE PURCHASED THE VEHICLE. MY THINK AT FIRST WAS THAT SOMETHING HIS THE GLASS, BUT YET NOTHING WAS AROUND US THAT COULD HAVE THROWN ANYTHING ONTO THE GLASS TO BREAK IT. WHEN WE ARRIVED AT THE DEALERSHIP, WE EXITED THE CAR AND WHEN I LOOKED AT THE HUGE HOLE IN THE SUNROOF, ALL OF THE GLASS SURROUNDING THE HOLD WAS POINTING UPWARDS AS IF THE GLASS HAD LITERALLY EXPLODED UPWARD, NOT DOWN INTO THE CAR. I HAVE NEVER HEARD OF ANYTHING LIKE THIS HAPPENING, AND LUCKILY MY WIFE WAS UNDER CONTROL ENOUGH WHEN IT HAPPENED THAT SHE DIDN'T SWERVE OFF OF THE ROAD. AFTER THE DEALERSHIP SUBMITTED DETAILS OF THIS INCIDENT TO FORD, THEY REJECTED TO DO ANYTHING TO TAKE CARE OF THIS REPAIR FOR US. I HAVE SINCE HAD TO FILE A CLAIM WITH MY INSURANCE TO GET IT FIXED, AND HAVE BEEN CONTACTING FORD EXECUTIVES ON A DAILY BASIS, AND CONTACTING MEDIA SOURCES, TO GET ATTENTION TO THIS SAFETY ISSUE. I HAVE FOUND SEVERAL OTHER CASES THAT STRETCH BACK TO AS FAR BACK AS 2008 SO FAR, WITH A DESCRIPTION ALMOST IDENTICAL TO OURS. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE ATTENTION BROUGHT TO BEFORE SOMEBODY GETS SERIOUSLY INJURED OR DIES. *TR

6/30/2014

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR WARNING SENSORS ILLUMINATED WHEN THE VEHICLE'S DOORS WERE CLOSED. THE INTERIOR LIGHTING ACTIVATED. THE DOORS ALSO UNLATCHED AND LOCKED INDEPENDENTLY WHILE DRIVING AND THE SECURITY SYSTEM ALSO ACTIVATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE ELECTRONIC DOOR SYSTEM WAS CLEANED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

5/11/2015

TL* THE CONTACT OWNS A 2014 FORD FLEX. WHILE THE VEHICLE WAS PARKED, THE DOOR AND TRUNK AJAR WARNING LIGHT ILLUMINATED WHEN THE DOORS AND TRUNK WERE PROPERLY CLOSED. IN ADDITION, ALL THE DOORS FAILED TO REMAINED LOCKED. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 47,000.

6/20/2016

TL* THE CONTACT OWNS A 2014 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE COULD NOT START AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE FUEL PUMP AND THE FUEL MODULE WERE DEFECTIVE AND THE BATTERY DIED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED OR IF THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

12/12/2017

The contact owns a 2014 Ford Flex. The contact stated while driving at various speeds and making turns, the steering wheel was difficult to maneuver. The contact stated that no warning lights were illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure and stated that the steering angle sensor and power steering sensor module needed to be replaced. The vehicle was not repaired. The contact researched the failure online and found NHTSA Campaign Number: 15V340000 (Steering) however, the year, make, and model was not included in the recall. The contact stated that the recall was related to her vehicle failure. The dealer was not contacted. The manufacturer was notified of the failure but no assistance was offered. The approximate failure mileage was 122,000.

10/13/2021

The contact owns a 2014 Ford Flex. The contact stated that while stopped at a traffic light, the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. There was no warning light illuminated. The vehicle was towed to the dealer where it remained. The contact was informed that the fuel pump module needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 104,000.

3/7/2022

The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH the steering wheel felt like it slipped. There were also unknown noises from the steering wheel when turned left. The brake warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with NHTSA Campaign Number: 20V072000 (Suspension). The vehicle had not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000

3/24/2022

The contact owns a 2014 Ford Flex. The contact stated that the dealer had previously replaced the master window switch; however, the failure recurred, preventing all four windows from rolling up or down as well as the sunroof from opening. The vehicle was taken to the dealer where it was diagnosed that the body control module (BCM) needed to be replaced; however, the part was no longer manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 95,000.

8/1/2022

The contact owns a 2014 Ford Flex. The contact stated while approaching the vehicle, he noticed a fluid leak underneath the engine. The contact took the vehicle to an independent mechanic and was informed that the water pump and timing chain needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 130,000.

1/20/2023

POWER STEERING QUIT, COULDN'T TURN WHEEL. ALERT POPPED UP THAT SAID "STEERING ASSIST FAULT SERVICE REQUIRED" THEN ANOTHER ALERT POPPED UP "SERVICE ADVANCE TRAC" SAME ISSUE AS THE EARLIER YEARS OF THE FLEX THAT HAD A RECALL ON THEM SO THE RECALL NEEDS TO BE EXTENDED AS THE PROBLEM IS NOT FIXED IN THE NEWER YEARS.

2/24/2023