2013 Ford Flex Owner Complaints

I HAVE OWNED MY VEHICLE SINCE MARCH 2013 AND HAVE HAD IT IN THE PROCESS MULTIPLE TIMES SINCE - SYNC ISSUES, DEAD BATTERY AND THREE SEATBELT REPLACEMENTS. MY VEHICLE HAS REAR AIRBAG SEATBELTS SUPPOSEDLY FOR SAFETY. INSTEAD, MY KIDS HAVE BEEN FORCED INTO UNSAFE SITUATIONS BECAUSE THE BELTS ARE SO POORLY DESIGNED AS SOON AS THE BLACK PLASTIC COVERING THE BELT BREAKS, THE ENTIRE SEATBELT NO LONGER FUNCTIONS. THIS IS WHOLLY UNACCEPTABLE. I'VE APPROACHED FORD AND SPRINGHILL FORD IN DUNDEE WITHOUT ANY SATISFACTION. MOST RECENTLY I TOOK MY CAR INTO SPRINGHILL FORD FOR AN INSPECTION AND WAS TOLD THE ISSUE IS DEBRIS WAS IN THE BUCKLES. THE SEATBELTS ARE IN THE BACK SEAT WHERE KIDS SIT, THERE WILL BE DEBRIS. WHY IS IT ACCEPTABLE THAT DEBRIS BREAKS THE BELTS? I'VE PAID FAR TOO MUCH MONEY (ADDITIONAL FOR THIS "SAFETY" FEATURE) TO HAVE A VEHICLE I CAN'T TRUST. *TR

1/28/2014

THE VEHICLE DOOR AJAR ALARM IS SAYING THAT THE DOOR IS STILL OPEN EVEN THOUGH THE DOOR IS SECURELY SHUT. THIS HAPPENED FIRST WHEN WE WERE GOING TO BE GETTING OUT OF THE CAR AND WE THOUGHT WE DIDN'T GET THE DOOR SHUT TIGHTLY. HOWEVER, MULTIPLE TIMES OVER THE PAST 7-10 DAYS THE DOOR AJAR ALARM IS GOING OFF, EVEN WHEN TRAVELING DOWN THE ROAD AFTER IT WAS PREVIOUSLY NOT ON AND THE DOOR IS SECURELY SHUT. THIS IS VERY DISTRACTING AS A LOUD BUZZING NOISE SUDDENLY COMES ON WHEN YOU ARE DRIVING DOWN THE HIGHWAY AND CAUSES THE DRIVER TO BECOME DISTRACTED AND START LOOKING FOR THE WARNING LIGHT LETTING YOU KNOW WHAT IS WRONG. I HAVE CONTACTED FORD AND THEY HAVE INSTRUCTED ME THAT THIS PART IS NOT COVERED BUT TO KEEP MY RECEIPTS IN THE EVENT THERE IS A RECALL. *JS

7/7/2014

THE VEHICLE DOOR AJAR ALARM IS SAYING THAT THE DOOR IS STILL OPEN EVEN THOUGH THE DOOR IS SECURELY SHUT. THIS HAPPENED FIRST WHEN WE WERE GOING TO BE GETTING OUT OF THE CAR AND WE THOUGHT WE DIDN'T GET THE DOOR SHUT TIGHTLY. HOWEVER, MULTIPLE TIMES OVER THE PAST 7-10 DAYS THE DOOR AJAR ALARM IS GOING OFF, EVEN WHEN TRAVELING DOWN THE ROAD AFTER IT WAS PREVIOUSLY NOT ON AND THE DOOR IS SECURELY SHUT. THIS IS VERY DISTRACTING AS A LOUD BUZZING NOISE SUDDENLY COMES ON WHEN YOU ARE DRIVING DOWN THE HIGHWAY AND CAUSES THE DRIVER TO BECOME DISTRACTED AND START LOOKING FOR THE WARNING LIGHT LETTING YOU KNOW WHAT IS WRONG. I HAVE CONTACTED FORD AND THEY HAVE INSTRUCTED ME THAT THIS PART IS NOT COVERED BUT TO KEEP MY RECEIPTS IN THE EVENT THERE IS A RECALL. *JS

7/7/2014

DOOR AJAR WARNING WHEN THE DOOR IS PROPERLY SHUT. THE VEHICLE IS NOT RECOGNIZING THAT THE DOOR IS CLOSED. *TR

10/29/2014

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

11/19/2013

UPON HARD ACCELERATION EXHAUST FUMES ENTER THE PASSENGER COMPARTMENT. GO TO HTTP://FORDFLEXFORUM/TOPIC/596-FUMES-IN-CABIN/PAGE-2 FOR ACTUAL CARBON MONOXIDE CONCENTRATIONS TEST RESULTS PERFORMED BY A FIRE DEPARTMENT. *TR

5/22/2014

DOOR AJAR WARNING STAYS ON FOR DRIVERS DOOR. BEGIN AS INTERMITTENT PROBLEM RESOLVED BY OPENING AND CLOSING THE DOOR TILL THE DOOR SENSOR REGISTERED THE DOOR CLOSED. PROGRESSIVELY GOT WORSE AND 7 MONTHS LATER THE DOOR AJAR LIGHT STAYS ON ALL THE TIME. INTERIOR LIGHTS REMAIN ON ALL THE TIME AND THE AUTO DOOR LOCKS DO NOT ENGAGE WHEN DRIVING. I TALKED TO MY LOCAL FORD DEALER WHO SAID IT JUST NEEDS OILED AND IT WILL FIX THE PROBLEM. WE HAVE OILED IT AND CLEANED IT WITH COMPRESSED AIR AND IT HAS DONE NOTHING. IF FORD CAN'T STAND BEHIND THIS KIND OF THING, I'LL BE BUYING A HYUNDAI OR A HONDA NEXT FOR A BETTER WARRANTY AND FOR A HIGHER QUALITY VEHICLE. *TR

4/21/2015

THE FRONT PASSENGER DOOR AJAR WARNING BEGAN SHOWING WHILE I WAS SITTING IN MY DRIVEWAY AND THE DOOR HAS NOT BEEN TOUCHED IN FACT THERE WAS NOT EVEN A PASSENGER IN MY VEHICLE. I TRIED OPENING AND SHUTTING THE DOOR SEVERAL TIMES AND WHEN THIS PROBLEM BEGAN AND FOR ABOUT THE FIRST MONTH THE WARNING WOULD RESET. SINCE THEN THE WARNING IS PRESENT APPROXIMATELY 70% OF THE TIME. WHEN THE DOOR AJAR MORNING IS ACTIVE THE INTERIOR LIGHTS STAY ON AT LOW SPEED AND REGARDLESS OF SPEED YOU'RE UNABLE TO LOCK THE DOORS. THESE ISSUES ARE WHEN THE DOOR AJAR MORNING IS ACTIVE THE INTERIOR LIGHTS STAY ON AT LOW SPEED AND REGARDLESS OF SPEED YOU'RE UNABLE TO LOCK THE DOORS WHICH CAUSE OBVIOUS SAFETY AND SECURITY ISSUES AS WELL AS THE ADDED DANGER OF NOT BEING AWARE OF AN ACTUAL DOOR AJAR. I TOOK MY FLEX TO SUMMERVILLE FORD AND THEY ACKNOWLEDGE BEING AWARE OF MULTIPLE FORD MODELS WITH THE SAME ISSUE, APOLOGIZED FOR NOT BEING ABLE TO FIX THE ISSUE WITHOUT MY PAYING FOR IT.

5/14/2015

NEW 2013 FORD FLEX HAS CARBON MONOXIDE LEAKING INTO CAR WHEN YOU ACCELERATE. DEALERSHIP AND FORD KNOW OF THIS. COULD POTENTIALY BE DEADLY. *TR

7/25/2013

A 2013 FORD FLEX RENTAL VEHICLE USED FOR A 4-HOUR DRIVE FROM THE SAN DIEGO AREA TO SOUTHERN ARIZONA WAS LEAKING GASOLINE FUMES, WHICH KEPT ENTERING THE CABIN AND MADE ALL PASSENGERS NAUSEOUS, INCLUDING AN ELDERLY FEMALE WITH ALZHEIMER'S DISEASE. THE VEHICLE WAS PARKED INSIDE A GARAGE OVERNIGHT AND THE FOLLOWING MORNING ALL THE INTERIOR AREAS OF THE HOUSE, INCLUDING ALL BEDROOMS, WERE SATURATED WITH A VERY POTENT SMELL OF GASOLINE. AFTER INSPECTING THE HOUSE, IT BECAME OBVIOUS THAT THE FUMES WERE COMING FROM THE RENTAL 2013 FORD FLEX VEHICLE, AND THE GARAGE HAD AN EXTREMELY POTENT CONCENTRATION OF GASOLINE FUMES. ALTHOUGH THERE WAS NO EXPLOSION, WE ALL FELT ILL AND TOOK US ABOUT A WEEK TO FULLY RECOVER. WHEN THIS HAPPENED WE WERE IN AN AREA WITHOUT PHONE OR INTERNET ACCESS, BUT I REPORTED THE INCIDENT TO THE RENTAL COMPANY WHEN I RETURNED THE VEHICLE TO THE RENTAL COMPANY, BUT THEY DID NOT APPEAR TO BE TOO CONCERNED. *TR

8/4/2013

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

11/19/2013

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

7/31/2014

WHILE TRAVELING AT 55 MPH, ON CRUISE CONTROL, THE ENGINE BEGAN TO KNOCK AND THEN THE CAR LURCHED FORWARD TWICE AND BEGAN TO SHAKE PRETTY BAD. I PULLED OFF THE ROAD AND CALLED THE DEALERSHIP. AFTER HOLDING UP THE CELL PHONE TO THE ENGINE, I WAS TOLD TO "TURN THAT ENGINE OFF NOW!". THE CAR WAS TOWED TO THE DEALERSHIP AND I WAS LATER TOLD THERE WAS A CATASTROPHIC ENGINE FAILURE DUE TO AN CYLINDER WITHIN THE INTERNAL PISTON THAT BROKE FREE AND PUT A WHOLE IN THE ENGINE BLOCK, REQUIRING THE ENGINE TO BE REPLACED. THE SERVICE MANAGER GAVE ME THE MANGLED CYLINDER AND STATED HE THOUGHT THE BALL BEARINGS HAD FAILED AND CAUSED THE CYLINDER TO WREAK HAVOC WITH THE ENGINE. AFTER SEEING THE PIECE THAT BROKE OFF. I FEEL THAT WE WERE VERY LUCKY IT DID NOT COME THROUGH INTO THE PASSENGER COMPARTMENT; IT COULD HAVE CAUSED A SERIOUS INJURY, IF IT HAD. FORD HAS AGREED TO REPLACE THE ENTIRE ENGINE UNDER THE EXTENDED WARRANTY, SAYING THIS TYPE OF FAILURE ONLY HAPPENS "1 IN A MILLION". I DO NOT HAVE ANY CONFIDENCE THAT THE SAME TYPE OF ENGINE FAILURE WOULD NOT HAPPEN AGAIN IF THE BALL BEARINGS AND OR CYLINDER ARE INFERIOR. I HAVE PICTURES AVAILABLE IF NEEDED. *LN

10/8/2013

THE FIRST INCIDENT OCCURRED APRIL/2014 WHILE MY FLEX WAS IDLING IN THE DRIVEWAY AND SHUT OFF AND WOULD NOT START FOR ABOUT SIX HOURS. I DID NOTHING TO DIAGNOSE OR TROUBLESHOOT, IT JUST STARTED AFTER SITTING FOR THAT TIME FRAME. IT DID NOT GO TO THE SHOP. THE SECOND INCIDENT OCCURRED JUNE 11, 2014 WHILE I WAS DRIVING ABOUT 5 MINUTES FROM MY HOME. THE ENGINE SHUT OFF WHILE I WAS TRAVELING ABOUT 30 MPH, I COASTED TO A HALT IN A TRAFFIC LANE AND IT WOULD NOT START. IT WOULD CRANK, BUT NOT TURN OVER JUST LIKE THE FIRST INCIDENT. IT WAS TOWED TO A SHOP WHERE IT WAS DETERMINED THE FUEL PUMP WAS NOT GETTING POWER, BUT BEFORE IT COULD BE ISOLATED THE VEHICLE STARTED. THE TECH ADVISED SINCE IT STARTED THEY WOULD NOT BE ABLE TO DO ANYTHING FURTHER. I TOOK THE VEHICLE TO THE BATTLEFIELD FORD DEALER AND TOLD THEM THE ISSUE. IT WAS DUE FOR A RECALL WHICH WOULD SWITCH OUT THE FUEL PUMP AND FUEL PUMP CONTROL MODULE AND WAS ADVISED THAT SHOULD FIX THE PROBLEM. THE SERVICE WAS PERFORMED. ON JUNE 26, 2014 MY WIFE GOT IN THE VEHICLE IN THE MORNING AFTER IT HAD SAT IN THE DRIVEWAY ALL NIGHT, AND WHEN SHE HIT THE START BUTTON IT TOOK MANY MORE CRANKS THAN USUAL FOR THE VEHICLE TO START. AS SOON AS SHE TURNED FROM THE DRIVEWAY IT STARTED SPUTTERING AND FLUTTERING AND THE ENGINE SHUT OFF DOWN THE BLOCK FROM OUR HOME. SHE COASTED TO A HALT, THE VEHICLE DID START AGAIN AND SHE PARKED IT IN OUR DRIVEWAY. IT WOULD CRANK AND CRANK BUT WOULD TURN OVER. I CALLED THE DEALER AND HAD IT TOWED THERE, FORTUNATELY I HAVE AAA. MY VEHICLE IS OUT OF WARRANTY TO DUE TO MILEAGE. AS IT STANDS NOW THIS IS A VERY SERIOUS ISSUE. WE LIVE IN NORTHERN VA AND TRAVEL I-95 FREQUENTLY AND IF THE VEHICLE WOULD TURN OFF WHILE TRAVELING THERE IT COULD BE TRAGIC. WE DON'T FEEL SAFE DRIVING THIS CAR ANYMORE AND WILL MORE THAN LIKELY TRADE IT ONCE THE DEALER FIDDLES WITH IT. *TR

6/26/2014

FORD FLEX 2013 DOOR AJAR LIGHT REMAINS ILLUMINATED AFTER DOORS ARE SHUT. AFTER SEVERAL ATTEMPTS AT CLOSING DOOR TIGHTLY AND DOOR APPEARS FIRMLY SHUT, THE LIGHT STILL INDICATES OPEN. ALSO, DOORS DO NOT AUTO LOCK WHEN CAR IS PARKED FOR SOME TIME AND DOORS DO NOT AUTO LOCK WHILE DRIVING. VERY DANGEROUS SAFETY ISSUE WITH CHILDREN TRAVELING WITH ME EVERYDAY IN THE BACK SEATS. I HATE TO THINK WHAT MIGHT HAPPEN IF I HAVE AN ACCIDENT AND THE AIR BAGS DON'T DEPLOY BECAUSE THE SENSORS INDICATE THE DOOR IS OPEN. MY CAR HAS 28,000 MILES ' WELL UNDER THE FACTORY WARRANTY OF 36,000 BUT FORD WILL NOT COVER THE REPLACE PART BECAUSE I AM SECOND OWNER WITH THE CAR HAVING PASTED IT'S 3YR MARKER. THIS IS A WELL KNOWN ISSUE FOR FORD AND SHOULD BE HANDLED AS A SAFETY RECALL.

10/28/2015

BOTH PASSENGER DOOR AJAR SENSORS ARE MALFUNCTIONING KEEPING THE INTERIOR LIGHTS ON WHICH IS DRAINING BATTERY. LIGHTS WILL NOT GO OFF UNTIL A CERTAIN SPEED IS REACHED WHILE DRIVING.(CLEARLY A SAFETY ISSUE!!!) ALSO ALARM KEEPS GOING OFF RANDOMLY AND THE FREQUENCY IS INCREASING.

4/2/2016

ABOUT A MONTH AFTER PURCHASING MY VEHICLE, ONE OF THE INFLATABLE SEATBELT BUCKLES CRACKED AT THE BUCKLE CASING. A FEW WEEKS LATER, THE SECOND SEAT BELT BUCKLE CRACKED. I HAD BOTH BUCKLES REPLACED AND NOW I HAVE A 3RD BUCKLE CRACK. THIS MAKES THE SEATBELTS UNSAFE AND DIFFICULT TO OPERATE. ADDITIONALLY, THE TOP PART OF THE SEAT BELT (WHERE THE INFLATABLE PORTION ORIGINATES) BECOMES TWISTED AND STUCK AT THE TOP, AND MAKES IT IMPOSSIBLE TO PULL OUT THE SEAT BELT AND USE IT. THIS INFLATABLE SEATBELT FEATURE IS IN THE SECOND ROW WHERE MY CHILDREN SIT. THEY ARE UNABLE TO USE THE SEATBELTS UNASSISTED AS THEY ARE HEAVY AND DIFFICULT TO MANIPULATE EVEN WHEN THEY ARE WORKING PROPERLY. THIS NEW FEATURE IS UNSAFE AND MAKES IT DIFFICULT TO BUCKLE EACH AND EVERY TIME THEY ARE USED. I PAID TO HAVE THESE SPECIAL SEATBELTS INCLUDED WHEN I PURCHASED THE VEHICLE, AND EVEN CHOSE THIS VEHICLE BECAUSE OF THIS NEW SPECIAL FEATURE. I WOULD LIKE TO HAVE THEM REMOVED AND TO HAVE REGULAR STANDARD SEATBELTS INSTALLED. THANK YOU. *TR

6/28/2013

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT WAS DRIVING 20 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, WHO WAS DRIVING AT THE TIME OF THE INCIDENT. THE CONTACT WAS THROWN UNDER THE STEERING WHEEL AND SUSTAINED INJURIES TO THE RIBS AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. THE VIN WAS NOT AVAILABLE.

8/30/2013

DOOR AJAR LIGHT FOR THE FRONT PASSENGER DOOR STAYS LIT EVEN THOUGH DOOR IS CLOSED. AT TIMES IT TAKES OVER TWENTY ATTEMPTS TO GET IT TO TURN OFF. DOORS WILL NOT LOCK AND LIGHTS DO NOT GO OFF AT NIGHT UNTIL YOU MANAGE TO GET THE DOOR LIGHT OFF. EVEN WHEN LIGHT IS OFF AND DOOR HAS NOT BEEN OPENED IT WILL SUDDENLY LIGHT UP AND ALARM GOES OFF WHEN DRIVING. *TR

9/26/2014

THE DRIVER DOOR IS SHOWING AJAR. IT YOU SLAM THE DOOR MULTIPLE TIMES, THE LIGHT WILL GO OFF. EVERY TIME YOU PUT ON BRAKES, THE CHIMING GOES OFF AND LIGHT COMES ON. I HAVE SEEN THIS HAS BEEN A RECURRING PROBLEM AND FORD WILL NOT ISSUE A RECALL. MUST REPLACE ENTIRE LATCH SYSTEM TO CORRECT THE PROBLEM. *TR

11/22/2014

WHILE DRIVING ON I-5 A HEAVY HEAVY RAIN WAS COMING DOWN AND I HAD MY WIPERS ON THE HIGH SETTING AND THEY WORKED FOR A LITTLE BIT AND THEN STOPPED MOVING AT A HIGH SPEED. WHILE ON THE HIGH SETTING THEY WERE GOING SLOWER ACROSS THE WINDOW THEN THE CONTINUOUS SLOW SETTING. I WAS UNABLE TO SEE AND HAD TO SLOW DOWN AND MOVE OVER UNTIL MY WIPERS COULD ALLOW ME TO SEE PROPERLY. THEY CONTINUED THIS FOR THE REST OF MY 150 MILE DRIVE MOVING SLOWER ON THE HIGH SETTING THROUGH THE RAIN.

9/23/2013

2013 FORD FLEX DOOR AJAR LIGHT STAYS ON WHEN DOORS ARE SHUT. DRIVER DOOR AND REAR PASSENGER DOOR HAVE THE SAME ISSUE. DOME LIGHTS STAY ON DURING INITIAL REVERSE OF VEHICLE CAUSING ZERO VISIBILITY OUT REAR OF VEHICLE INCLUDING SIDE MIRRORS AND REAR VIEW MIRROR. MULTIPLE INSTANCES OF NEAR MISSES DUE TO LOSS OF VISIBILITY.

9/14/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO TIRES, SIZE: 255/45/R20. THE CONTACT STATED THAT WHEN SHE TOOK HER VEHICLE IN FOR ROUTINE MAINTENANCE, THE MECHANIC STATED THAT THE TREAD DEPTH FOR ALL FOUR TIRES WAS IN THE RED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 17,629.

1/16/2014

I LEASED A 2013 FORD FLEX, LIMITED, AWD, WITH THE ECO-BOOST ENGINE UPGRADE. MY WIFE SLID INTO THE LAWN MAKING A TURN ON OUR DRIVEWAY INTO THE GARAGE DUE TO THE LACK OF GRIP IN SNOW AND ICE OF THE HANKOOK OPTIOMO H426 TIRES. I PAID EXTRA FOR THE 2)' WHEEL AND TIRE UPGRADE. THE TIRES ARE LISTED ON THE WINDOW STICKER AS ALL SEASON TIRES. IN CHECKING SEVERAL OF THE RATING SERVICES, INCLUDING TIRE RACK, THESE TIRES ARE CONSIDERED UNSATISFACTORY IN WINTER DRIVING CONDITIONS AND MARGINAL FOR HYDROPLANING. IN ESSENCE, HANKOOK HAS PRODUCED A TIRE THAT CANNOT DO WHAT IT IS SUPPOSED TO DO. ONE PURCHASES A LARGE AWD SUV, WITH ALL-SEASON TIRES, TO BE ABLE TO DRIVE IN ALL TYPES OF WEATHER. I BELIEVE THAT HANKOOK HAS PRODUCED A PRODUCT THAT WILL EVENTUALLY CAUSE AN ACCIDENT. THESE TIRES ARE SO BAD, THAT THEY SHOULD BE RECALLED. I PURCHASED A $50,000 VEHICLE THAT WAS SOLD TO ME AS A YEAR ROUND CAR, WITHOUT THE NEED TO CHANGE TIRES FOR SNOW. THE RATING ON THE HANKOOKS IN THE SNOW IS ABOUT THE SAME AS TIRES SOLD AS SUMMER TIRES, NOT ALL-SEASONS. NEITHER FORD OR HANKOOK WILL DO ANYTHING, AS THEY DO NOT SEE A DEFECT. THE DEFECT IS THE PRODUCTION BY HANKOOK AND THE SELECTION BY FORD. I WOULD LIKE TO GET THESE TIRES OFF MY VEHICLE ASAP BEFORE SOMETHING HAPPENS. I SHOULD NOT HAVE TO SPEND $1000 OUT OF POCKET DUE TO A PRODUCT THAT DOES NOT DO WHAT IT SAYS IT WILL DO. *TR

2/12/2014

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE DOOR AJAR SENSOR WAS ILLUMINATED, INDICATING THAT THE DOOR WAS OPEN ALTHOUGH IT WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

11/4/2014

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER, DRIVER, AND LIFTGATE DOOR SENSORS WERE CONSTANTLY ILLUMINATED. THE CONTACT STATED THAT THE DOORS WERE CONSTANTLY UNLOCKED DUE TO THE FAILURE. IN ADDITION, THE WINDSHIELD WIPERS WERE CONSTANTLY ACTIVATED DESPITE THE WEATHER CONDITIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH SENSORS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

11/16/2015

ON 7/20/13 I DROPPED OFF THE FLEX AT THE DEALER FOR THE TIMELY SERVICE AND ALSO TO HAVE THE A/C CHECKED. FOR ABOUT 2 MONTHS A TERRIBLE ODOR HAS BEEN COMING FROM THE A/C AND AFTER THE CAR WAS UNUSED FOR A DAY, THE ODOR WAS UNBEARABLE WHEN WE TURNED ON THE CAR A/C. ON 7/22/13 AT THE END OF THE WORK DAY, THE SERVICE DEPT CALLED STATING ALL WORK WAS COMPLETED, THAT THE A/C WAS WORKING PROPERLY AND THAT THERE WAS NO A/C PROBLEMS TO REPAIR. WHEN I AGAIN INFORMED THEM ABOUT THE TERRIBLE ODOR, I WAS INFORMED THAT THE FLEX HAS A PROBLEM WITH MILDEW IN THE A/C BUT THAT THERE WAS ABSOLUTELY NOTHING THEY COULD DO TO FIX THE PROBLEM. I DID NOT PICK UP MY CAR FROM SERVICE AND CALLED THE SERVICE MANAGER TO INFORM HIM/HER OF WHAT I WAS TOLD BY THE SERVICE ADVISOR.THE SERVICE MANAGER AGREED THAT THIS WAS A PROBLEM WITH THE FORD FLEX A/C, THAT FORD WAS AWARE OF THIS A/C ISSUE AS OF A YEAR AGO, BUT THAT THERE WAS NO SOLUTION TO THE PROBLEM. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE. I WAS INFORMED THAT A REGIONAL REP WOULD CALL ME IN TWO DAYS. I SAID THAT I COULD NOT PICK UP THE CAR AS MY DAUGHTER SUFFERS FROM UPPER RESPIRATORY AILMENTS AND THAT I WOULD NOT PICK UP THE CAR UNTIL THE MOLD AND MILDEW WAS REMOVED AND THE PROBLEM FIXED. I INFORMED THEM THAT I NEEDED A CAR IN THE MEANTIME TO GHETTO WORK, ETC. I WAS TOLD THAT THEY COULD NOT GIVE ME A LOANER AND THAT I SHOULD GET A RENTAL CAR AT MY OWN EXPENSE AND THAT THERE MAY, OR MAY NOT, BE A POSSIBILITY OF A REFUND FOR THE RENTAL EXPENSE. I AM CURIOUS IF ANYONE ELSE HAS HAD THIS A/C PROBLEM WITH FORD AND IT WAS CORRECTED? *TR

7/23/2013

MY VEHICLE MOTOR QUIT ABOUT A MILE FROM MY HOME AND I COASTED TO THE SIDE OF THE ROAD AND TRIED TO RESTART THE MOTOR. THE SMELL OF GAS BECAME VERY STRONG AND I GOT OUT AND COULD SEE WHERE A STREAM OF GAS HAD STARTED 50 YARDS BACK ON THE STREET AND A PUDDLE WAS UNDER THE GAS TANK. I GOT THE HECK OUT OF THERE AND CALLED FORD ROAD ASSISTANCE. THE VEHICLE WAS TRANSPORTED TO THE FORD DEALER.THE SAFETY RECALL 13S04 FOR REPLACING THE FUEL PUMP HAD BEEN PERFORMED ABOUT A MONTH AGO AND 1000 MILES AGO. THE DEALER HAD NOT INSTALL THE O RING SEAL PROPERLY. THEY DID IT AGAIN AND SAY IT IS GOOD TO DRIVE. I AM NOT SO SURE. *TR

10/18/2013

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

11/19/2013

I LEASED A 2013 FORD FLEX, LIMITED, AWD, WITH THE ECO-BOOST ENGINE UPGRADE. MY WIFE SLID INTO THE LAWN MAKING A TURN ON OUR DRIVEWAY INTO THE GARAGE DUE TO THE LACK OF GRIP IN SNOW AND ICE OF THE HANKOOK OPTIOMO H426 TIRES. I PAID EXTRA FOR THE 2)' WHEEL AND TIRE UPGRADE. THE TIRES ARE LISTED ON THE WINDOW STICKER AS ALL SEASON TIRES. IN CHECKING SEVERAL OF THE RATING SERVICES, INCLUDING TIRE RACK, THESE TIRES ARE CONSIDERED UNSATISFACTORY IN WINTER DRIVING CONDITIONS AND MARGINAL FOR HYDROPLANING. IN ESSENCE, HANKOOK HAS PRODUCED A TIRE THAT CANNOT DO WHAT IT IS SUPPOSED TO DO. ONE PURCHASES A LARGE AWD SUV, WITH ALL-SEASON TIRES, TO BE ABLE TO DRIVE IN ALL TYPES OF WEATHER. I BELIEVE THAT HANKOOK HAS PRODUCED A PRODUCT THAT WILL EVENTUALLY CAUSE AN ACCIDENT. THESE TIRES ARE SO BAD, THAT THEY SHOULD BE RECALLED. I PURCHASED A $50,000 VEHICLE THAT WAS SOLD TO ME AS A YEAR ROUND CAR, WITHOUT THE NEED TO CHANGE TIRES FOR SNOW. THE RATING ON THE HANKOOKS IN THE SNOW IS ABOUT THE SAME AS TIRES SOLD AS SUMMER TIRES, NOT ALL-SEASONS. NEITHER FORD OR HANKOOK WILL DO ANYTHING, AS THEY DO NOT SEE A DEFECT. THE DEFECT IS THE PRODUCTION BY HANKOOK AND THE SELECTION BY FORD. I WOULD LIKE TO GET THESE TIRES OFF MY VEHICLE ASAP BEFORE SOMETHING HAPPENS. I SHOULD NOT HAVE TO SPEND $1000 OUT OF POCKET DUE TO A PRODUCT THAT DOES NOT DO WHAT IT SAYS IT WILL DO. *TR

2/12/2014

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE TRAVELING 10 MPH, SHE BECAME INVOLVED IN A CRASH WITH ANOTHER VEHICLE TRAVELING 50 MPH. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 2,400. THE VIN WAS NOT AVAILABLE.

9/20/2012

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT WAS DRIVING 20 MPH WHEN ANOTHER VEHICLE CRASHED INTO THE PASSENGER'S SIDE OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, WHO WAS DRIVING AT THE TIME OF THE INCIDENT. THE CONTACT WAS THROWN UNDER THE STEERING WHEEL AND SUSTAINED INJURIES TO THE RIBS AS A RESULT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. THE VIN WAS NOT AVAILABLE.

8/30/2013

I RECEIVED THE RECALL NOTICE ON SATURDAY, 7/27. I AM LEAVING FOR VACATION ON AUGUST, 3, WILL BE GONE FOR 3+ WEEKS AND WILL DRIVE APPROX. 4000 MILES. I CALLED SEVERAL DEALERSHIPS ON MONDAY, 7/29, BUT AM UNABLE TO FIND ANYONE WILLING TO SCHEDULE SERVICE FOR BEFORE 8/9 -- THEY HAVE TO ORDER THE PART AND THEN WILL SCHEDULE ME ONCE IT HAS COME IN. I CALLED FORD'S CUSTOMER RELATIONSHIP CENTER TWICE AND GOT NO ASSISTANCE. FORD TELLS ME THAT IF I DON'T CURRENTLY SMELL GAS, THE CAR IS CURRENTLY SAFE TO DRIVE. HOWEVER, I AM CONCERNED THAT I WILL BE ON VACATION THOUSANDS OF MILES FROM HOME AND DEVELOP A PROBLEM BUT HAVE NO WAY TO ADDRESS IT. IF THERE IS A SAFETY PROBLEM AND A RECALL NOTICE IS ISSUED, THE DEALERSHIPS SHOULD HAVE PARTS ON HAND AND BE PREPARED TO REPAIR CARS QUICKLY FOR PEOPLE IN MY SITUATION. A RECALL NOTICE ON A POTENTIAL FUEL LINE PROBLEM IS OF NO USE IF DEALERS ARE PREPARED TO DEAL WITH THE SAFETY ISSUE PROMPTLY. *TR

7/29/2013

MY VEHICLE MOTOR QUIT ABOUT A MILE FROM MY HOME AND I COASTED TO THE SIDE OF THE ROAD AND TRIED TO RESTART THE MOTOR. THE SMELL OF GAS BECAME VERY STRONG AND I GOT OUT AND COULD SEE WHERE A STREAM OF GAS HAD STARTED 50 YARDS BACK ON THE STREET AND A PUDDLE WAS UNDER THE GAS TANK. I GOT THE HECK OUT OF THERE AND CALLED FORD ROAD ASSISTANCE. THE VEHICLE WAS TRANSPORTED TO THE FORD DEALER.THE SAFETY RECALL 13S04 FOR REPLACING THE FUEL PUMP HAD BEEN PERFORMED ABOUT A MONTH AGO AND 1000 MILES AGO. THE DEALER HAD NOT INSTALL THE O RING SEAL PROPERLY. THEY DID IT AGAIN AND SAY IT IS GOOD TO DRIVE. I AM NOT SO SURE. *TR

10/18/2013

I WAS TURNING A CORNER AND SOMETHING POPPED AND THE CAR WOULD NOT STEER. THE ONLY THING THAT STOPPED THE CAR WAS THE CURVE, AS I WAS MAKING THE TURN, AND THAT CAUSED A LOT OF DAMAGE. SUTTON FORD LINCOLN IN MATTESON, IL SAID THEY WOULD NOT REPAIR THE DAMAGES CAUSED BY THE LEMON-FORD-FLEX THAT WAS SOLD TO ME BECAUSE THE VEHICLE WAS 300 MILES OUT OF THE WARRANTY. SUTTON FORD LINCOLN IN MATTESON, IL THAN SAID IT WOULD HAVE TO BE REPORTED TO INSURANCE. SO I REPORTED IT TO INSURANCE AND THE REPAIR SHOP, THAT WAS REPAIRING THE DAMAGES, SAID THEY FOUND DAMAGE TO THE RADIATOR (1,500 DOLLARS WORTH OF DAMAGES) WHICH COULD NOT HAVE BEEN CAUSED BY THE CAR HITTING THE CURVE. AND THAT IT LOOKED LIKE SUTTON FORD LINCOLN IN MATTESON, IL RAISED THE CAR INAPPROPRIATELY AND CAUSED THE RADIATOR DAMAGE. THE REPAIR COMPANY SAID, SINCE THE ORIGINAL PLACE WHERE THE FLEX WAS TOWED TO (SUTTON FORD LINCOLN IN MATTESON, IL) WAS LOCATED RIGHT BEHIND THEM (ACROSS THE ALLEY), SUTTON FORD LINCOLN IN MATTESON, IL CAUSED THE DAMAGE. AND OF COURSE, SUTTON FORD LINCOLN IN MATTESON, IL DENIED IT AND WOULD NOT PAY FOR THE DAMAGES. BUYER BEWARE - DO NOT DO BUSINESS WITH SUTTON FORD LINCOLN IN MATTESON, IL. BUYER BEWARE - DO NOT BUY A FORD AND IF YOU DO, DO NOT GO TO SUTTON FORD LINCOLN IN MATTESON, IL. *TR

11/19/2013

NOTICED UNUSUAL SQUEAK / RATTLE FROM FRONT ENGINE AREA OF MY 2013 FORD FLEX AWD VEHICLE. AT THE SAME TIME STEERING FELT LOOSE OR SLOPPY. THESE SYMPTOMS GOT PROGRESSIVELY WORSE AS I IMMEDIATELY DROVE VEHICLE APPROXIMATELY 8 MILES TO REPAIR FACILITY. VEHICLE WAS INSPECTED BY CERTIFIED TECHNICIAN AND I WAS INFORMED THAT THE ELECTRONIC STEERING GEAR WAS FAILING AND THAT THE VEHICLE WAS UNSAFE TO DRIVE AND THAT STEERING COULD FAIL AT ANY MOMENT. TECHNICIAN INFORMED ME THAT FORD HAD NOT ISSUED A RECALL FOR THIS ISSUE AT THAT TIME. I AUTHORIZED AND PAID FOR THE REPAIR OF MY VEHICLE. RECENTLY, I DISCOVERED THAT FORD HAS ISSUED A RECALL NOTICE 15S18 FOR THIS ISSUE. ON MONDAY JULY 27, 2015, I CONTACTED FORD CUSTOMER SERVICE TO REQUEST REIMBURSEMENT FOR THE REPAIR. I WAS INFORMED BY THE CUSTOMER SERVICE REPRESENTATIVE THAT MY VEHICLE WAS NOT INCLUDED IN THIS RECALL AND THAT THEY COULD PROVIDE NO FURTHER ASSISTANCE. I AM VERY CONCERNED THAT FORD'S RECALL NOTICE FOR THIS ISSUE DOES NOT INCLUDE ALL VEHICLES, INCLUDING MINE, WITH THIS SERIOUS SAFETY PROBLEM. I BELIEVE THE SCOPE OF VEHICLES INCLUDED IN THE RECALL SHOULD BE REEXAMINED. UPDATED 12/11/2017*CN

7/27/2015

DRIVER SIDE DOOR AND RIGHT BACK PASSENGER AJAR DOOR. IT SAYS ITS OPEN WHEN ITS RUNNING. TOTALLY UNSAFE FOR MY KIDS WHO RIDE IN THE BACK. SINCE I BOUGHT THIS VEHICLE TO HAVE A BETTER COMFORT WITH MY FAMILY AND DRIVE THEM TO THEIR SCHOOL, SOCCER PRACTICES AND GAMES. :( TOTAL DISAPPOINTMENT BOUT THIS ISSUE. WHEN FORD CHARGES ME AROUND $500.00 TO FIX IT, WHEN SUPPOSED TO BE A RECALL FOR FAULTY LATCH.. *TR

2/20/2015

I HAVE A 2013 FORD FLEX SEL WITH 60K+ MILES ORIGINALLY PURCHASED WITH 13K MILES IN 2013. I HAVE HAD MAJOR PROBLEMS WITH MY DOOR LATCH. I HAVE HAD ISSUES WITH ALL DOORS WITH THE EXCEPTION OF MY LEFT BACK DOOR. I HAVE HAD THIS ISSUE LOOKED AT MULTIPLE TIMES AT THE FORD DEALERSHIP WITH MOST RECENTLY THIS PAST WEEKEND. THE MECHANIC ATTEMPTED TO CLEAN MY DOOR LATCHES ON THE PASSENGER SIDE (FRONT AND BACK) DOORS AND THE LIGHT WENT OFF FOR ABOUT 2 HOURS. THIS IS A MAJOR SAFETY ISSUE. I AM UNABLE TO LOCK MY DOORS. I HAVE TO MANUALLY LOOK EACH DOOR BY ROLLING DOWN MY WINDOWS AND GETTING OUT AND MANUALLY PUSHING DOWN THE LOCK. HOWEVER, WHILE DRIVING MY DOOR AJAR LIGHT WILL COME BACK ON AS WELL AS MY INSIDE LIGHTS,MY DOORS WILL AUTOMATICALLY UNLOCK. I CAN'T TURN MY ALARM ON AND 75% OF THE TIME LEAVE MY DOORS UNLOCKED. I ASSUME MY DOOR IS PROMPTED AS IF SOMEONE IS TRYING TO OPEN MY DOOR WHEN MY CAR IS OFF WHICH IN RETURN CAUSES MY ALARM TO GO OFF. IT HAS BEEN MANY TIMES WHEN I HAVE WENT TO THE PARKING GARAGE AND MY LIGHTS ARE FLASHING, OR I GET A CALL THAT MY ALARM IS GOING OFF, OR I AM AWAKENED/STARTLED IN MY HOUSE WHEN IT GOES OFF IN THE GARAGE. MY CONCERN AND FEAR IS THAT SOMEONE WILL OPEN MY DOOR WHILE IM DRIVING/STOPPED AT A STOP SIGN OR RED LIGHT. I HAVE ALREADY REPLACED MY BATTERY AND I'M SURE IT WAS DUE TO MY ALARMS CONSTATNLY GOING OFF OR DOME LIGHT/DASH BOARD COMING ON ACCORDING TO MY LOCAL FORD DEALERSHIP IT IS A LONG WAIT ON THE NEW AND IMPROVED REPLACEMENT LATCH. I HAVE SCHEDULEDTO TAKE MY CAR BACK YET AGAIN NEXT MONDAY TO SEE IF I CAN GET ON THE LIST FOR A NEW LATCH. I AM VERY DISPLEASED WITH HOW FORD IS HANDLING THIS ISSUE. I CALLED THEM TODAY TO SEE IF THEY COULD GIVE ME STEPS ON HOW TO OVERRIDE THE DOOR LOCKS WITH NO SUCCESS. IWAS TOLD TO GET IT REPAIRED AND IF THEY DECIDE TO RECALL I'LL GET A REFUND!

9/22/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE HAD A SUDDEN DRASTIC REDUCTION IN SPEED. UPON MAKING A LEFT OR RIGHT TURN, THE VEHICLE SEEMED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO THREE DIFFERENT AUTHORIZED DEALERS, BUT THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS UNABLE TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.... .UPDATED 08/18/15 *BF UPDATED 08/26/15. *JB

4/9/2015

ON APPROXIMATELY AUGUST 15, 2013 WE WERE DRIVING OUR SON TO SCHOOL WHEN CHIMES CAME ON STATING THAT OUR DOORS WERE OPEN. WE STOPPED, CHECKED ALL DOORS. NONE WERE AJAR. WE CONTINUED ON DRIVING AT WHICH TIME OUR SON OPENED THE DOOR. HAD HE NOT BEEN IN A CAR SEAT HE PROBABLY WOULD HAVE FALLEN OUT. WE WERE IN A RESIDENTIAL NEIGHBORHOOD AND WERE ONLY GOING ABOUT 15- 20 MPH. OUR CHIMES CONTINUED TO GO OFF AND STILL TO THIS DAY WE ARE HAVING THE SAME PROBLEM. WE HAVE TAKEN IT INTO THE DEALERSHIP MANY TIMES AND EXPLAINED THE PROBLEM. THE DEALERSHIP DID TELL US THAT THEY ARE AWARE THAT THERE ARE PROBLEMS WITH THE SENSORS BUT THAT THERE HAVEN'T BEEN ANY RECALLS. THEY DID CHANGE ONE OF THE SENSORS FOR THE FRONT PASSENGER DOOR AT OUR OWN EXPENSE, HOWEVER IT HAS NOT FIXED THE PROBLEM BECAUSE IT IS GOING OFF STILL AND NOW THE DRIVER FRONT ONE IS STARTING AS WELL AS A "SHIFT TO PARK" SENSOR. THE DOORS WILL NOT LOCK AND THE LIGHTS WILL NOT TURN OFF INSIDE THE CAR. AS FAR AS THE TRANSMISSION PROBLEM GOES. IT WILL SLIP INTO NEUTRAL AS YOU ARE DRIVING. IT HAS HAPPENED MAY TIMES AND IT IS GOING TO CAUSE A SERIOUS CAR ACCIDENT. YOU HAVE TO STOP THE CAR, TURN THE ENGINE OFF AND RESTART IT IN ORDER FOR IT TO GO BACK INTO DRIVE. WE HAVE BROUGHT THIS TO THE DEALERSHIPS ATTENTION HOWEVER EVERY TIME WE TAKE IT INTO THERE THEY SAY THEY CANT SEE OR FIND A PROBLEM WITH IT. IT IS VERY FRUSTRATING BECAUSE WE MAKE A CAR PAYMENT EVERY MONTH ON A VEHICLE WE DON'T DRIVE. WE HAVE A 2009 FLEX THAT WE HAVE NEVER HAD ANY PROBLEMS WITH WHICH IS WHY WE PURCHASED A NEWER ONE WITH A LOT LESS MILES! UNFORTUNATELY WE OWE MORE THAN THE CAR IS WORTH ON OUR 2013 FLEX OTHERWISE WE WOULD HAVE GOTTEN RID OF IT BY NOW. WE HOPE YOU WILL REALLY LOOK INTO THESE PROBLEMS BEFORE SOMEONE ENDS UP REALLY HURT! WE NOTICE THERE WAS A RECALL WITH SIMILAR PROBLEMS BUT OURS WAS NOT INCLUDED IN THAT SUPPOSEDLY.

6/1/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

7/31/2014

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A UNKNOWN SENSOR AND THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,200. UPDATED 2/24/15*CN UPDATED 9/12/2017*CN

1/2/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE VEHICLE HAD A SUDDEN DRASTIC REDUCTION IN SPEED. UPON MAKING A LEFT OR RIGHT TURN, THE VEHICLE SEEMED AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO THREE DIFFERENT AUTHORIZED DEALERS, BUT THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS UNABLE TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.... .UPDATED 08/18/15 *BF UPDATED 08/26/15. *JB

4/9/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT AFTER THE REPAIRS, THE VEHICLE FAILED TO START. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

5/8/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER SIDE DOOR WAS CLOSED, THE FRONT PASSENGER SIDE DOOR AJAR WARNING LIGHT ILLUMINATED. IN ADDITION, THE DOORS FAILED TO LOCK WHEN THE VEHICLE WAS OPERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.

9/2/2015

TL* THE CONTACT OWNS A 2013 FORD FLEX. THE CONTACT STATED THAT THE INTERIOR LIGHTING REMAINED ILLUMINATED AFTER THE VEHICLE WAS SHUT OFF. IN ADDITION, THE DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE INTERIOR LIGHTING WOULD SPORADICALLY ILLUMINATE EVEN WITH NO DRIVER OR PASSENGER IN THE VEHICLE. THE CONTACT ALSO STATED THE VEHICLE HAD DIFFICULTY LOCKING WHILE THE LIGHTS WERE ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MANUFACTURER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. UPDATED 04/20/16*LJ CONSUMER ALSO STATED REAR LIGHT POWER LOCKS AS WELL UPDATED 6/6/18*JB

2/25/2016

THE 2ND ROW SEAT THAT COLLAPSES AT THE PUSH OF A BUTTON IS A DEATH SEAT. IF THIS SEAT IS OCCUPIED WHEN THE BUTTON IS ACCIDENTALLY PUSHED EG WHEN GRABBING FOR THE SEAT BELT THE FORCE OF THE SEAT COLLAPSING COULD CRUSH THE OCCUPANT. I DON'T KNOW YOU ARE AWARE OF THIS.

5/4/2016

ITHE INTERIOR LIGHTS STAYED ON, DOOR SENSORS MALFUNCTIONED, ENGINE POWER WENT OFF, AND ALARM WOULD GO ON INTERMITTANTLY. THESE PROBLEMS HAPPENED WHILE THE CAR WAS MOVING AND WHEN IT WAS PARKED.

8/5/2016

TL* THE CONTACT OWNS A 2013 FORD FLEX. WHILE DRIVING APPROXIMATELY 46 MPH, A PANEL ON THE FRONT DRIVER SIDE WINDSHIELD SUDDENLY DISLODGED FROM THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000. ..UPDATED 12/20/16 *BF THE WINDSHIELD MOLDING BLEW OFF. UPDATED 12/28/16.*JB

8/17/2016