2016 Ford Flex Owner Complaints

GAS SMELL AND ELECTRONIC ISSUES. I BOUGHT MY VEHICLE BRAND NEW. I FIRST NOTICED SMELLING GASOLINE AFTER THE FIRST OIL CHANGE, SO I HAD DRIVEN SEVERAL MONTHS.THE DEALERSHIP BLAMED IT ON MY UNDERCOATING STATING THAT'S WHAT I'M SMELLING.IT'S GAS DEFINITELY.I ASKED THEM TO DRIVE IT A WEEK SINCE THE SMELL COMES AND GOES.THEY REFUSED.IT STILL DOES IT AND I HAVE GIVEN UP TRYING TO GET THE DEALERSHIP TO FIND THE ISSUE.THEY DID STATE THE FLEX IS THE SAME BASE AS THE POLICE VEHICLE THAT HAS THE GAS EMISSION LEAK.2ND PROBLEM IS "NO KEY DETECTED" LIGHT COMES ON WHEN DRIVING.JUST YESTERDAY MY BACK UP CAM STAYED ON WHILE DRIVING.IT WAS DISTRACTING AND I FELT A HAZZARD.I TRIED TURNING THE VEHICLE OFF AND ON AND THAT DIDN'T WORK.AFTER PARKING FOR AN HOUR AND TRYING AGAIN THINGS WENT BACK TO NORMAL.WHEN THE BACK UP CAM WAS LOCKED ON THE RADIO CONTROLS DIDN'T WORK AND THE VOICE COMMAND DID NOT WORK.I CALLED THE DEALERSHIP TODAY AND THEY STATED THEY "CAN'T DO ANYTHING UNLESS IT IS CURRENLTY MALFUNCTONING". NOT VERY REASSURING TO KNOW.THE DEALERSHIP SEEMS UNWILLING TO HELP RESOLVE POTENTIALLY DANGEROUS ISSUES.I COULD CRASH IF THE BACK UP CAM IS ON WHILE DRIVING FORWARD (DUE TO DISTRACTION).IF NO KEY IS DETECTED WHEN DRIVING WILL THE ENGINE SHUT OFF?THE GAS SMELL IS A CONCERN BECAUSE I SHOULD NOT BE BREATHING GAS!GAS SMELL IS WHILE ENGINE IS RUNNING- PARKED OR MOVING BUT THE SMELL COMES AND GOES.THE ELECTRONIC ISSUE WAS A CONCERN BECAUSE THE VEHICLE WAS IN MOTION BUT IT ALSO DID IT WHILE NOT IN MOTION.

11/26/2018

THE BACK UP CAMERA WORKS WHEN IT WANTS TO.

11/6/2020

PURCHASED A NEW 2016 FORD FLEX ON JULY 29, 2016, DROVE IT MOST OF THE DAY ON SATURDAY AND SMELLED EXHAUST FUMES MOSTLY EVERY TIME I EXILIRATED. WENTTO URGENT CARE SICK FROM EXHAUST FUME POISONING, GOT WORSE AS DAY WENT BY AND WENT TO A REGULAR HOSPITAL ER. BROUGHT VEHICLE BACK TO DEALER ON MONDAY AND AFTER THEM RESEARCHING THE PROBLEM, IT WAS FAULTY VENT IN REAR CAUSING EXHAUSTING TO ENTER INTO INTERIOR.

8/4/2016

TAKATA RECALL MY ENGINE LIGHT WENT ON 2000 MILES BEFORE MY MANUFACTURES WARRANTY EXPIRED. I HAVE A FORD SHOP HERE, BUT THEY ARE RATED SO LOW AND I HEAR NOTHING BUT BAD STUFF ABOUT THEM, SO I CALLED THE NEXT CLOSEST 95 MILES AWAY IN SPEARFISH, SD. I EXPLAINED TO THE GUY WHAT CODE THE ENGINE THREW, BUT MY LIGHT IS NOW OFF. HE SAID NOT TO COME IN, UNTIL MY ENGINE LIGHT CAME BACK ON. MEANWHILE MY ENGINE STILL HISSES AND THE EXHAUST ODOR IS SO STRONG INSIDE AND OUTSIDE OF THE VEHICLE. I HAVE 36,879 MILES ON MY 2016 AND EITHER HAVE AN EXHAUST LEAK FROM THE HEADERS OR THE MANIFOLD. THE ENGINE LIGHT WON'T COME BACK ON AND NOONE WILL CHECK THE VEHICLE WITHOUT IT ON. THERE IS NO REASON FOR MY "NEWER" VEHICLE TO HAVE AN EXHAUST LEAK TO THIS EXTENT.

11/26/2018

TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

9/5/2019

TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RAY HASKEL FORD (801 KENNEDY MEMORIAL DR, OAKLAND, ME 04963, 207-873-7193) WAS CONTRACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE HOWEVER, THE CONTACT WAS INFORMED THAT AN AFTERMARKET WAS AVAILABLE FOR PURCHASE TO FIX THE VEHICLE AND WOULD BE REPLACED WHEN THE REMEDY PART WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS TWO MONTHS OVERDUE FOR INSPECTION AND FAILED TO PASS THE STATE INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 69,893. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

5/22/2020

CAR LOST POWER WITHOUT WARNING WHILE DRIVING ON HIGHWAY. WARNING LIGHT WITH WRENCH AND "CHECK MANUAL" APPEARED. DEALER INDICATED RECALL 16B32 AND REPLACED THROTTLE BODY. I WAS NEVER NOTIFIED OF RECALL. *TR

12/27/2016

FRONT WHEELS LOCK AS THE VEHICLE IS REVERSING. LOUD RATTLE NOISE FROM UNDER VEHICLE TRANSMISSION.

4/2/2018

POWER STEERING WOULD NOT ENGAGE WHEN CAR WAS STARTED IN MORNING AFTER TWO DAYS OF LONG DRIVING. WOULD NOT ENGAGE WITH REPEATED EFFORTS AT STARTING. HAD PREVIOUSLY FAILED BRIEFLY WHILE CAR WAS IN MOTION AT LESS THAN 10 MILES PER HOUR, SIX MONTHS BEFORE, BUT REINSTITUTED WHEN SEAT BELT WAS FASTENED.

11/16/2018

VEHICLE MAKES A WEIRD SOUND WHILE STEERING AND HAS PROGRESSED TO ALL THE TIME.

8/14/2019

TAKATA RECALL MY ENGINE LIGHT WENT ON 2000 MILES BEFORE MY MANUFACTURES WARRANTY EXPIRED. I HAVE A FORD SHOP HERE, BUT THEY ARE RATED SO LOW AND I HEAR NOTHING BUT BAD STUFF ABOUT THEM, SO I CALLED THE NEXT CLOSEST 95 MILES AWAY IN SPEARFISH, SD. I EXPLAINED TO THE GUY WHAT CODE THE ENGINE THREW, BUT MY LIGHT IS NOW OFF. HE SAID NOT TO COME IN, UNTIL MY ENGINE LIGHT CAME BACK ON. MEANWHILE MY ENGINE STILL HISSES AND THE EXHAUST ODOR IS SO STRONG INSIDE AND OUTSIDE OF THE VEHICLE. I HAVE 36,879 MILES ON MY 2016 AND EITHER HAVE AN EXHAUST LEAK FROM THE HEADERS OR THE MANIFOLD. THE ENGINE LIGHT WON'T COME BACK ON AND NOONE WILL CHECK THE VEHICLE WITHOUT IT ON. THERE IS NO REASON FOR MY "NEWER" VEHICLE TO HAVE AN EXHAUST LEAK TO THIS EXTENT.

11/26/2018

ECOBOOST 3.5L VEHICLE EXPERIENCED TOTAL LOSS OF POWER AND WHITE SMOKE FROM TAILPIPES WHILE DRIVING 65MPH ON EXPRESSWAY BUT STILL RAN. DROVE STRAIGHT TO AN INDEPENDENT SERVICE CENTER WHERE THEY DIAGNOSED LOW BOOST PRESSURE DTC AND FAILURE OF BOTH TURBOCHARGERS. TOWED VEHICLE TO FORD SERVICE CENTER WHERE THEY DUG DEEPER AND ARE NOW TELLING ME THERE WAS A COOLANT SYSTEM LEAK WHICH WASHED OUT THE ENGINE OIL AND CAUSED THE ENGINE TO OVERHEAT AND THE TURBOS TO FAIL(LOCK UP). THERE HAVE BEEN NUMEROUS DOCUMENTED ISSUES WITH COOLANT SYSTEM LEAKS AND OIL SUPPLY TO TURBOS CAUSING FAILURES/FIRE/OVERHEATING IN ECOBOOST ENGINES... DEALER IS NOW TELLING ME THE ENTIRE ENGINE NEEDS TO BE REPLACED INCLUDING THE TURBOCHARGERS IN THE BALLPARK OF $13,000.

2/26/2019

REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.

2/1/2021

Door sensor states door is ajar when it is closed, causing battery drainage and safety concern about doors

11/6/2022

THROTTLE BODY ISSUES 1) VEHICLE WAS IN MOTION ON CITY STREET - ATTEMPTED TO ACCELERATE AND EXPERIENCED LOSS OF POWER. MANAGED TO COAST TO A SIDE STREET. TURNED OFF ENGINE, RESTARTED FEW TIMES AND CONTINUED TO WORK WITHOUT ISSUE. (BELOW IS SAME DAY) 2) VEHICLE WAS IN MOTION, ACCELERATING TO MERGE ONTO STATE HIGHWAY. EXPERIENCED SUDDEN LOSS OF POWER AND MANAGED TO GET TO SHOULDER OF HIGHWAY. TURNED VEHICLE OFF, RESTARTED SEVERAL TIMES AND EVENTUALLY MADE IT TO DEALERSHIP.

7/18/2016

WAS DRIVING DOWN THE ROAD WHEN THE CAR SEDDENLY ACCELERATES. I COULD FEEL THE PETAL DROP OUT FROM UNDER MY FOOT. I PRESSED THE BRAKES AND THE CAR SPEAD UP WHEN I TOOK MY FOOT OFF THE BREAK. I TRIED HITTING CANCEL ON THE CRUISE CONTROL (EVEN THOUGH I NEVER SET IT OR MESS WITH IT EVER) AND IT WOULD STILL ACCELERATE WHEN I TOOK MY FOOT OFF THE BREAK. IT FINALLY WENT BACK TO NORMAL AFTER PUMPING THE BREAKS.

3/5/2018

REAR PARK ASSIST CAMERA DOES NOT ACTIVATE WHEN IN REVERSE. READ PASSENGER DOOR LOCK PAWL FRACTURE-NHTSA RECALL. FORD REFUSES TO REPAIR THE RECALL BECAUSE THEY DID NOT ISSUE THE RECALL. THIS DOOR HAS A FRACTURED PAWL LOCK/LATCH ON THE REAR PASSENGER DOOR. CAR DOES NOT DETECT KEY. WE PAID ADDITIONAL FOR FOB ANNUAL REPLACEMENTS, FORD REFUSES TO REPLACE THE FOBS EVEN WHEN ITS FAULTY. I RECORDED THIS CALL...AND EVERY OTHER CALL.

2/1/2021

Rear back up camera first started flickering in and out when I would go in reverse and now it doesn’t work at all. No warning before it went out just the flickering and now nothing. Then I seen where other vehicles my year had problems with their camera systems and thought it’s probably the same thing.

5/24/2025

DROVE MY 2016 FORD FLEX I TRIED TO AVOID ANIMAL ON ROAD AND STEERING ASSIST LIGHT CAME ON COULDNT STEER AND HIT A POLE. THE DEALERSHIP WOULDNT LOOK AT CAUSE I HAD IT TOWED THERE TOLD ME I HAD TO GO WHERE MY INUSRANCE WOULD FIX IT I HAD NO CAR FOR FOUR MONTHS THERES NO RECALL ON IT CAUSE ITS A NEW TRUCK THERE WERE PROBLEMS WITH THIS FLEX IN 2010-2016 GETTING THE BRUSHOFF FROM MY DEALER

2/10/2017

POWER STEERING WOULD NOT ENGAGE WHEN CAR WAS STARTED IN MORNING AFTER TWO DAYS OF LONG DRIVING. WOULD NOT ENGAGE WITH REPEATED EFFORTS AT STARTING. HAD PREVIOUSLY FAILED BRIEFLY WHILE CAR WAS IN MOTION AT LESS THAN 10 MILES PER HOUR, SIX MONTHS BEFORE, BUT REINSTITUTED WHEN SEAT BELT WAS FASTENED.

11/16/2018

The passenger side seat belt tightens on passenger while driving. It tightened on one passenger so tight; there became a need to cut the belt off! The second time it tightened on the passenger while driving, but did not tighten to the point of needing to cut the belt. When I took the vehicle to the dealership they didn’t seem to interested in the issue, however the service tech and the mechanical tech reportedly did drive the vehicle (saying the passenger pulled on the seat belt and it was working properly). However the tension tightens without notice on the passenger side front seat and today the alarm for no seatbelt didn’t even come on when the passenger was unbuckled when the vehicle was driven!!

9/13/2021

2nd row passenger side bucket seat seatbelt no longer latches. Car has less than 35,000 miles. Seat is no longer able to be occupied legally. My child in booster seat uses that seat belt and could have become unsecured while driving which would have put him at risk if there was an accident or would have had to brake quickly. Seatbelt has not been inspected by anyone at this time. No warning or symptoms of a problem. Problem started 4/10/2023.

4/11/2023

Rear back up camera first started flickering in and out when I would go in reverse and now it doesn’t work at all. No warning before it went out just the flickering and now nothing. Then I seen where other vehicles my year had problems with their camera systems and thought it’s probably the same thing.

5/24/2025

Backup camera constantly shows a blank screen or distorted upside down image. There was a recall issued today for my model year, but not my specific model. I was quite surprised because I have the identical issue with my vehicle as well. The camera has not worked in close to a year. At first it started to glitch occasionally, but now it never works. The screen is either blank or shows that distorted flipped image.

9/10/2025

GAS SMELL AND ELECTRONIC ISSUES. I BOUGHT MY VEHICLE BRAND NEW. I FIRST NOTICED SMELLING GASOLINE AFTER THE FIRST OIL CHANGE, SO I HAD DRIVEN SEVERAL MONTHS.THE DEALERSHIP BLAMED IT ON MY UNDERCOATING STATING THAT'S WHAT I'M SMELLING.IT'S GAS DEFINITELY.I ASKED THEM TO DRIVE IT A WEEK SINCE THE SMELL COMES AND GOES.THEY REFUSED.IT STILL DOES IT AND I HAVE GIVEN UP TRYING TO GET THE DEALERSHIP TO FIND THE ISSUE.THEY DID STATE THE FLEX IS THE SAME BASE AS THE POLICE VEHICLE THAT HAS THE GAS EMISSION LEAK.2ND PROBLEM IS "NO KEY DETECTED" LIGHT COMES ON WHEN DRIVING.JUST YESTERDAY MY BACK UP CAM STAYED ON WHILE DRIVING.IT WAS DISTRACTING AND I FELT A HAZZARD.I TRIED TURNING THE VEHICLE OFF AND ON AND THAT DIDN'T WORK.AFTER PARKING FOR AN HOUR AND TRYING AGAIN THINGS WENT BACK TO NORMAL.WHEN THE BACK UP CAM WAS LOCKED ON THE RADIO CONTROLS DIDN'T WORK AND THE VOICE COMMAND DID NOT WORK.I CALLED THE DEALERSHIP TODAY AND THEY STATED THEY "CAN'T DO ANYTHING UNLESS IT IS CURRENLTY MALFUNCTONING". NOT VERY REASSURING TO KNOW.THE DEALERSHIP SEEMS UNWILLING TO HELP RESOLVE POTENTIALLY DANGEROUS ISSUES.I COULD CRASH IF THE BACK UP CAM IS ON WHILE DRIVING FORWARD (DUE TO DISTRACTION).IF NO KEY IS DETECTED WHEN DRIVING WILL THE ENGINE SHUT OFF?THE GAS SMELL IS A CONCERN BECAUSE I SHOULD NOT BE BREATHING GAS!GAS SMELL IS WHILE ENGINE IS RUNNING- PARKED OR MOVING BUT THE SMELL COMES AND GOES.THE ELECTRONIC ISSUE WAS A CONCERN BECAUSE THE VEHICLE WAS IN MOTION BUT IT ALSO DID IT WHILE NOT IN MOTION.

11/26/2018

ECOBOOST 3.5L VEHICLE EXPERIENCED TOTAL LOSS OF POWER AND WHITE SMOKE FROM TAILPIPES WHILE DRIVING 65MPH ON EXPRESSWAY BUT STILL RAN. DROVE STRAIGHT TO AN INDEPENDENT SERVICE CENTER WHERE THEY DIAGNOSED LOW BOOST PRESSURE DTC AND FAILURE OF BOTH TURBOCHARGERS. TOWED VEHICLE TO FORD SERVICE CENTER WHERE THEY DUG DEEPER AND ARE NOW TELLING ME THERE WAS A COOLANT SYSTEM LEAK WHICH WASHED OUT THE ENGINE OIL AND CAUSED THE ENGINE TO OVERHEAT AND THE TURBOS TO FAIL(LOCK UP). THERE HAVE BEEN NUMEROUS DOCUMENTED ISSUES WITH COOLANT SYSTEM LEAKS AND OIL SUPPLY TO TURBOS CAUSING FAILURES/FIRE/OVERHEATING IN ECOBOOST ENGINES... DEALER IS NOW TELLING ME THE ENTIRE ENGINE NEEDS TO BE REPLACED INCLUDING THE TURBOCHARGERS IN THE BALLPARK OF $13,000.

2/26/2019

The contact owns a 2016 Ford Flex. The contact stated that the passenger’s side front and rear door latches malfunctioned making it difficult to securely close the doors. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The approximate failure mileage was 80,000.

12/6/2021

The contact owns a 2016 Ford Flex. The contact stated that the front passenger’s side door latch had fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the spring in the door fractured and damaged the striker within the door mechanism. The vehicle was not repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer for assistance. The approximate failure mileage was 133,000.

6/7/2022

Rear backup camera fails. It was repaired once under warranty, (7 Jan 2019) second time under extended warranty protection (17 Jun 2021), now has failing for the third time. Local Ford dealer has the information and I have repair invoices.

2/19/2022

The backup camera safety system operates intermittently. We are unable to see behind us when backing up putting us and others at risk. Sometimes it works when in Reverse, but most of the time the touchscreen panel does not even change over to show the camera view at all. The Flex is a large vehicle so a non-working camera or electrical component for the camera is unsafe. There are other existing recalls related to other Ford makes and models due to faulty cameras and image modules. This could be the same or a related issue. No errors or codes appear. I have not taken to a dealer yet because they charge $300 just to do a diagnosis.

2/17/2023

The contact owns a 2016 Ford Flex. The contact stated that the back-over prevention camera was inoperable. The message that the camera was unavailable was displayed on the screen. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 25,000.

10/3/2024

The contact owns a 2016 Ford Flex. The contact stated that while reversing, the rearview camera displayed an inverted image. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear-view camera. The contact was informed that the rear-view camera needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 115,000.

7/11/2025

The contact owns a 2016 Ford Flex. While the contact's husband was driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as needed. The contact stated that the vehicle independently accelerated instead of stopping. The vehicle was taken to the dealer; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the failure had occurred several times. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.

5/21/2025

The contact owns a 2016 Ford Flex. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the failure had frightened him because a pedestrian was nearly struck by the vehicle. In addition, the contact stated that when the vehicle was started, the RPM was elevated and then lowered. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 35,000.

11/14/2025

TL* THE CONTACT OWNS A 2016 FORD FLEX. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, A SQUEAKY NOISE WAS HEARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AIRPORT MARINA FORD (310-574-2641, LOCATED AT 6701 CENTER DR W, STE 925, LOS ANGELES, CA 90045) WHERE IT WAS DIAGNOSED THAT THE STRUT MOUNT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE PART. ALSO, WHILE BACKING OUT OF A PARKING SPACE AND ATTEMPTING TO TURN THE STEERING WHEEL, IT WAS NOTICED THAT THE WHEEL WAS BENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

9/5/2019

TL* THE CONTACT OWNS A 2016 FORD FLEX. THE CONTACT STATED THAT THE PASSENGER'S SIDE REAR DOOR AJAR MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. ADDITIONALLY, THE MASTER DOOR LOCK BUTTON FAILED TO LOCK THE PASSENGER'S SIDE REAR DOOR. THE CONTACT STATED THAT DUE TO THE FAILURE, THE VEHICLE FAILED TO IMMEDIATELY SHUT-OFF WHEN THE IGNITION WAS PLACED IN THE OFF POSITION. THE CONTACT CONTACTED ODANIEL FORD INC (631 LINCOLN HWY W, NEW HAVEN, IN 46774, (855) 973-4169) WHO INFORMED THE CONTACT THAT THE DOOR LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,700.

8/4/2020

Similar to the issues per Ford Recall 25S72, the backup camera screen turns blue, then black with an indication, “Camera Unavailable.” This drastically increases the risk of accidents, particularly in crowded parking lots, driveways, or areas with pedestrians and children may be present. There have been numerous accounts of older Flex cameras failing in a similar manner.

7/2/2025

The contact owns a 2016 Ford Flex. The contact stated that upon starting the vehicle, the check coolant warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

7/9/2025

The car kept misfiring and it completely stoped on me 2 times in the street it also overheated due to the cooling system

8/24/2025

camera recall number is 25S72 (NHTSA 25V442000). I own a 2016 Ford Flex and its having the same issue. I had the camera replaced at the dealership out of pocket once before and its still not working. I feel my issue is the same as this recall just affecting a different model.

9/12/2025