2015 Ford Flex Owner Complaints

MY POWER STEERING FAILURE INDICATOR CAME ON (WHILE I WAS DRIVING), INDICATING A NEED FOR IMMEDIATE SERVICE. UPON TESTING, IT WAS DETERMINED THAT THE STEERING GEAR WAS FAULTY...ON A 2015 VEHICLE!! THIS COULD HAVE CAUSED AN ACCIDENT IF THE GEAR FAILED WHILE I WAS DRIVING. I WOULD NOT EXPECT SUCH A FAILURE IN A 2015 VEHICLE. IT LOOKS LIKE PREVIOUS FORD MODELS HAVE BEEN RECALLED DUE TO A SIMILAR ISSUE. I THINK THERE MUST BE A DESIGN OR MANUFACTURING FLAW. GIVEN THAT THIS IS RELATED TO STEERING AND CREATES A HIGH RISK OF INJURY IN THE EVENT OF AN ACCIDENT, I RECOMMEND THAT THIS BE FULLY INVESTIGATED.

7/28/2017

ON JULY 5, 2018 I WAS DRIVING AT 35 MPH ON A CITY ROAD WHEN A WARNING LIGHT WITH THE WORDS "STEERING ASSIST FAULT, SERVICE REQUIRED" SUDDENLY CAME ON AND THE STEERING STOPPED WORKING ALMOST ENTIRELY. THERE WAS VERY LITTLE MANUAL ABILITY TO STEER THE CAR. FORTUNATELY WE WERE ON A VERY WIDE, EMPTY ROAD, SO I WAS ABLE TO USE BOTH LANES AND GET THE CAR TO MY HOUSE. IF THIS HAD OCCURRED ON A BUSY CITY STREET OR NARROW LANE, WITH ANY KIND OF TRAFFIC, WE COULD HAVE EASILY BEEN IN A SERIOUS, EVEN FATAL COLLISION. I HOPE THAT OTHER FORD OWNERS WILL REPORT THIS PROBLEM IF THEY EXPERIENCE IT, SO THAT A RECALL CAN BE INITIATED IF NEEDED. THIS WAS A DANGEROUS SYSTEM FAILURE THAT SHOULD BE INVESTIGATED.

7/8/2018

I WAS ENTERING AT CARPOOL LANES WHEN A DEBRIS HIT THE UNDERBODY OF THE VEHICLE, I JUST HEARD A BIG HIT UNDERBODY AND CONTINUE DRIVING AFTER TWO MILES ANOTHER DRIVER NOTICE FLUIDS WERE DRAINING FROM THE BOTTOM OF THE VEHICLE AND URGE ME TO CHECK WHEN I STOPPED I FIND OUT THE DEBRIS HAD MAKE A HEAVY DAMAGE TO THE GAS TANK AND GASOLINE WAS IN EFECT DRAINING FAST. I STOPPED AND TURN OFF THE ENGINE AND A FRIEND OF MINE HELP ME TAKE THE DAMAGE VEHICLE TO MY HOUSE WHERE THE THE REST OF THE GASOLINE DRAIN OUT. I PUT SAND INTO THE DRAIN GASOLINE AND TRY TO CATCH THE MORE I COULD INTO A SMALL BUCKET, I WAS AFRAID THE CAR COULD CATCH FIRE SO I PUT UNDER A SHADOW THE TEMPERATURE WAS 97 FRTH NEITHER THE GAS GAUGE STARTED MARKING IT WAS GETTING EMPTIER OR A CHECK ENGINE LIGHT SHOW UP AT THE DASH BOARD

9/10/2015

APPARENTLY MY "THROTTLE BODY" ELECTRONICS WENT BAD AND CAUSED MY ENGINE TO STOP WHILE I WAS IN FAST LANE OF FREEWAY...BARELY MADE IT TO THE SHOULDER. NO WARNING UNTIL AFTER CAR WAS OFF. DEALER WAS "AWARE" OF THIS PROBLEM WITH THIS 2015 FORD ENGINE ALTHOUGH FORD HASN'T DONE ANYTHING TO WARN CUSTOMERS OR RECALL TO FIX..IT IS NOTICED HOWEVER IN SAFETY ISSUES WITH ORGS. IT IS INEXCUSABLE THAT THE CARE WILL NOT WARN OF PENDING PROBLEM, AND TURNS OFF ON ITS ON (OR SLOWS DOWN TO CRAWL) AND FORD HAS NOT TAKEN ACTION ON PROBLEM THEY ARE AWARE OF.

7/14/2016

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE BOTH THE ENGINE AND AIR CONDITIONING WERE ACTIVATED FOR A SHORT PERIOD OF TIME, THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,000.

12/7/2016

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL NOISE AND A FIRE ERUPTED UNDER THE FRONT OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD, WHICH WAS ON FIRE. A FIRE INSPECTION REPORT WAS NOT YET CONFIRMED AND THE VEHICLE WAS TOWED TO A YARD. THE DEALER (KENDALL FORD OF ANCHORAGE, 1950 GAMBELL ST, ANCHORAGE, AK 99501,(866) 591-3517) WAS NOTIFIED SEVERAL TIMES, BUT HAD NOT YET RESPONDED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY MAY BE ABLE TO INVESTIGATE WHAT CAUSED THE FIRE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

6/8/2017

WIFE WAS DRIVING THE CAR 6-21-16 AT APPROXIMATELY 55 MPH WHEN SUDDENLY AND UNEXPECTEDLY THE CAR LOST POWER. SHE WAS ABLE TO GET THE CAR OFF THE ROAD WITHOUT INCIDENT BUT COULD HAVE BEEN REAR ENDED. DRIVETRAIN MALFUNCTION/REDUCED POWER ICON WAS DISPLAYED ON INSTRUMENT PANEL. CAR WAS TOWED TO NEAREST FORD DEALERSHIP BUT NO PROBLEM WAS FOUND. I PICKED THE CAT UP AND DROVE IT UNTIL THE MORNING OF 6-26-16 AND THE SAME THING HAPPENED TO ME. I GOT OFF THE ROAD, PUT THE CAR IN PARK, TURNED THE SWITCH OFF AND PULLED THE KEY OUT. I WAITED A FEW MINUTES, PUT THE KEY BACK IN, STARTED THE CAR, PUT THE SHIFTER IN DRIVE AND WAS ABLE TO GET BACK HOME. WAITING ON A CALL BACK FROM THE DEALERSHIP NOW TO SEE WHAT MY NEXT STEP SHOULD BE. DEFINITELY A SAFETY ISSUE!

6/27/2016

VEHICLE WOULD NOT GO IN REVERSE WHEN PUT IN REVERSE. ALSO, WHEN THE NEW PART WAS DELIVERED TO FIX THE VEHICLE, THEY DELIVERED A DAMAGED PART AND HAD TO SEND IT BACK AND RE-ORDER A FUNCTIONAL PART.

6/29/2016

REGARDING NHTSA COMPLAINT NO. 10876758. HAD THE CAR AT THE DEALERSHIP THIS MORNING AND NOTHING WAS FOUND. THEY THINK IT IS THE THROTTLE BODY BUT CAN'T REPAIR IT WITHOUT AUTHORIZATION FROM FORD MOTOR COMPANY. SERVICE WRITER SAID HE WOULD CALL ME IF AND WHEN HE GOT AUTHORIZATION (NO IDEA WHEN THAT MIGHT BE). NO OFFER WAS MADE TO LEAVE CAR UNTIL REPAIRS WERE MADE AND REPLACE WITH A LOANER. I DROVE THE CAR BACK HOME APPROXIMATELY 25 MILES ONE WAY. THIS AFTERNOON I DROVE IT TO THE GROCERY STORE WITH MY WIFE RIDING ALONG AND UPON RETURNING HOME I WAS TURNING ACROSS TWO LANES OF ONCOMING TRAFFIC ONTO THE ROAD I LIVE ON WHEN THE CAR STALLED AGAIN. DEALERSHIP JUST CALLED AND SAID FORD WILL NOT AUTHORIZE REPAIR WITHOUT THE CODE SHOWING ON THE READER. SO, ON TO THE NEXT STEP.

6/30/2016

JULY 1 I WAS DRIVING THE CAR RUNNING SOME ERRANDS (BANK, POST OFFICE, GROCERY STORE) WHEN THE CAR SUDDENLY LOST POWER TURNING ACROSS ONCOMING TRAFFIC ON A FOUR LANE HIGHWAY. THIS WAS ONE DAY AFTER I HAD THE CAR AT THE DEALERSHIP FOR MORE DIAGNOSTIC WORK AND THEY COULD NOT FIND ANYTHING WRONG WITHOUT THE CODE. I LEFT THE CAR RUNNING AFTER MAKING IT HOME AND CALLED FORD ROADSIDE ASSISTANCE FOR A TOW TO THE DEALERSHIP. WHEN WRECKER DRIVER ARRIVED AFTER A TWO HOUR WAIT HE SAID HE COULD NOT TOW CAR WITH ENGINE RUNNING (AGAINST DOT RULES AND REGULATIONS) SO ENGINE WAS TURNED OFF AND CODE WAS LOST AGAIN. CAR WAS DELIVERED TO THE DEALERSHIP AND I TOLD THEM TO KEEP THE CAR UNTIL REPAIRS WERE PROPERLY MADE. I ASK FOR A LOANER BUT I WAS TOLD THEY DIDN'T HAVE ONE. NO OFFER WAS MADE FOR A RENTAL. THEY DID GIVE ME A RIDE BACK HOME WHERE I SAT OVER THE JULY 4TH HOLIDAY WITH NO TRANSPORTATION. TOTALLY LOST FOR WHAT TO DO NEXT? ANY SUGGESTIONS?

7/5/2016

EXHAUST LEAK INTO VEHICLE WHEN GOING UP HILLS OR ACCELERATING. DEALER TESTING SHOWED HIGH LEVELS OF CARBON MONOXIDE IN VEHICLE. AFTER BEING IN THE SHOP FOR 9 CONTINUOUS WEEKS THEY HAVE REDUCED BUT NOT ELIMINATED THE EXHAUST LEAK

10/19/2017

VEHICLE HAS OUTSIDE DOOR LOCK CONTROLS,BUILT INTO THE FRONT DOOR HANDLES. THESE ARE ACTIVATED BY SENSORS BUILT INTO THE HANDLES. OVER THE LAST TWO DAYS THE SENSORS HAVE INTERMITTENTLY.FAILED TO WORK. WHEN ASKED MEMBERS OF A FORD FLEX CHAT BOARD TO WHICH I BELONG HAVE TOLD ME SEVERAL HAVE HAD SIMILAR FAILURES, AND ONE SAID HIS 2014 FLEX WAS FIXED UNDER A MANUFACTURER'S RECALL. I JUST CHECKED, AND THERE IS NO OUTSTANDING RECALL ON MY 2015 FLEX. ALTHOUGH I AM ABLE TO GAIN ENTRY WITH MY REMOTE FOB, THIS SEEMS A SAFETY RELATED SITUATION IN THAT THE DRIVER OF SUCH A VEHICLE BECOMES ACCUSTOMED TO LEAVING THE REMOTE IN A POCKET OR PURSE, AND IF THE DOOR SENSOR FAILS TO UNLOCK THE DOOR WHEN THE VEHICLE IS PARKED IN A TRAFFIC WAY, THE DRIVER COULD BE EXOPSED TO DANGER FROM PASSING TRAFFIC WHILE TRYING TO UNDERSTAND WHAT HAS HAPPENED. THIS SITUATION OCCURS WHEN THE VEHICLE IS PARKED, EITHER IN A PARKING LOT OR ON STREET-SIDE. IT DOES NOT OCCUR WHEN THE VEHICLE ENGINE IS RUNNING OR IN MOTION.

4/24/2020

I WAS DRIVING MY 2015 FORD FLEX AND I MADE A RIGHT TURN GOING LESS THAN 5MPH. ONCE I STRAIGHTENED OUT MY STEERING WHEEL, ALL WITHIN 2 SECONDS, I SUDDENLY HEARD A GRINDING NOISE THEN MY REAR TIRE BENT OUTWARD AT AN ANGLE. I WAS TOLD BY THE REPAIR SHOP THAT IF I WAS GOING AT LEAST 25MPH, THE WHOLE TIRE WOULD OF FLOWN OUT AND CAUSED WORSE INJURY. THE REPAIR SHOP INFORMED ME THAT THE REAR LEFT TOE LINK IS GOING BAD AS WELL AND IT LOOKS LIKE THIS IS POSSIBLY BE A DEFECTED PART FORD IS USING. FORD IS REFUSING TO HELP OR CARE ABOUT THIS PROBLEM. THERE WAS NO WARNING THAT THE PART WAS BAD AND THE CAR NEVER DROVE BAD. THIS ALL HAPPENED OUT OF NO WHERE. THIS IS VERY UNSAFE AND NEEDS TO BE INVESTIGATED. THIS PART WAS RECALLED IN CANADA IN JUNE 2019. IT NEEDS TO BE RECALLED IN USA AS WELL.

12/10/2019

TL* THE CONTACT OWNS A 2015 FORD FLEX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT SPOKE WITH REINEKE FORD LINCOLN OF LIMA (1360 GREELY CHAPEL RD, LIMA, OH 45804; (419) 223-3673) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

9/23/2020

The contact owns a 2015 Ford Flex. The contact stated that while the vehicle was shifted into reverse, the back-over prevention camera screen image displayed an unknown service error message, showed an upside-down image, and displayed a blacked-out image occasionally. No warning light was illuminated. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the costs. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

1/2/2025

The contact owns a 2015 Ford Flex. The contact stated while reversing, the rearview camera image displayed was upside down and the image was distorted. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the VIN was not included. The local dealer was called, but there was no response. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 73,000.

4/24/2025

I WAS DRIVING IN THE HIGHWAY GOING ABOUT 65 MPH WHEN WITHOUT WARNING I STARTED LOOSING SPEED AND ENDED GOING 20MPH. I WAS ABLE TO PULL OF TO THE SHOULDER AND NOTICE A WRENCH ICON APPEAR IN THE DASH BEFORE THE CAR LOST POWER. IT WAS AN EXTREMELY SCARY SITUATION AND I WAS THANKFUL I WAS ABLE TO GET TO THE SHOULDER OF THE HIGHWAY WITHOUT ANY INCIDENT. I TOWED IT TO MY FORD DEALER WHICH IS STILL THERE BEING DIAGNOSE. I DON'T KNOW WHAT HAPPEN BUT I BELIEVE ITS A DEFECTION BECAUSE NOTHING WAS DONE TO CAUSE IT. THESE IS A VERY DANGEROUS DEFECTION AND CAN CAUSE THE LIFE OF THE DRIVER AND PASSANGERS. I WANT TO MAKE THE FORD COMPANY AWARE OF THIS SITUATION AND DEMAND IT TAKES ACTION BEFORE A TRAGEDY HAPPENS. I HOPE MY FORD FLEX IS FIXED BUT I WILL NEVER FEEL FULLY SAFE IN THIS VEHICLE AGAIN. I NEVER KNEW THAT MANUFACTURES WOULD BE CARELESS ENOUGH TO PLACE THESE DEFECTIVE CARS ON THE ROAD AND NOW I AM STUCK WITH ONE. PLEASE HAVE A RECALL OF THESE FORD VEHICLES BEFORE LIVES ARE LOST.

9/19/2016

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO MERGE ONTO A HIGHWAY, THE VEHICLE STARTED TO LOSE ACCELERATION AND HESITATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE THROTTLE BODY WAS CLOGGED AND NEEDED CLEANING. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST TWENTY TIMES DURING THE PAST EIGHTEEN MONTHS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

8/17/2018

TL* THE CONTACT OWNS A 2015 FORD FLEX. WHILE AS A PASSENGER IN THE VEHICLE, THE MIDDLE ROW SEAT ON THE RIGHT INADVERTENTLY MOVED FORWARD. AS A RESULT, THE SEAT COLLAPSED AND THE HEAD REST STRUCK THE CONTACT IN THE BACK OF THE HEAD. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND EYES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

9/16/2016

THE REAR WINDOW WASHER HOSE HAS BLOWN APART THREE TIMES. ONCE LAST WINTER SO I COULD NOT REMOVE SLUSH TO SEE OUT REAR WINDOW. TWICE THIS YEAR, AT THE CONNECTION TO REAR HOSE. NEW HOSE INSTALLED AT FORD DEALER MONTH OR SO AGO. SINCE THEN HOSE BLEW APART AT FIRE WALL. I PUSHED CONNECTION BACK INTO FIREWALL. SATERDAY 7-29-17 CAR WAS IN FOR OIL CHANGE I ASKED IF THEY COULD LOOK AT HOSE. THEY COULD NOT,SAID TO SCHEDULE AN APPOINTMENT. 8-1-17 FRONT WINDOW HOSE BLEW APART. I COULD NOT CLEAN BUGS FROM WINDOW. WILL SCHEDULE THIRD REPAIR APPOINTMENT TOMORROW. I WAS DRIVING ON EXPRESSWAY FOR ALL REAR HOSE PROBLEMS. 45 MPH CITY STREET WITH FRONT HOSE PROBLEM.

8/1/2017

DOOR LATCH FAILURE. NOTICED PROBLEM WITH DOOR AJAR LIGHT LIT FOR A COUPLE DAYS. SUBSEQUENT BATTERY DRAINING PROBLEMS. SEEMS DUE TO KEEPING LIGHTS ON IN CAR BECAUSE IT THOUGHT DOORS WERE OPEN EVEN THOUGH THEY WERE SECURELY SHUT. WITHIN COUPLE DAYS FRONT DOORS WERE TOTALLY INOPERABLE. COULD NOT OPEN FROM INSIDE OR OUT OF CAR. REQUIRED ENTRY FROM REAR SEAT. THEN UPON DRIVING TO DEALER FOR DIAGNOSIS THE DOOR AJAR LIGHT LIT UP AND RELEASED THE DOOR LATCHES SO THAT BOTH OF THE DOORS ATTEMPTED TO OPEN WHILE DRIVING AT HIGHWAY SPEED. THIS CONDITION HAPPENED TWICE. THIS ISSUE SEEMS TO DIRECTLY MIMIC MULTIPLE KNOWN ISSUES FOR FORD FLEX MODELS AND MANY OTHER FORD MODELS AROUND THIS SAME TIME. AT THIS TIME, 2015 FLEX MODELS ARE NOT INCLUDED (DESPITE THE OBVIOUS EXACT SAME CONDITION). I HAVE BEEN NOTIFIED BY MY LOCAL DEALER, FULTON FORD IN FULTON, MO THAT IT WILL COST ME NEARLY $1000 TO REPAIR BOTH FRONT DOORS THAT FAILED AT THE SAME TIME. REPAIR IS TO TAKE PLACE ON 01/30/20 (WAS DIAGNOSED ON 01/29/20). THEY HAVE CHECKED AND ACKNOWLEDGE THIS MIGHT BE A WIDER FORD ISSUE BUT OUR CAR SIMPLY DOESN'T HAVE A CURRENT RECALL SO NOTHING THEY CAN DO. SEEMS TOTALLY OUT OF PLACE SINCE THERE IS ENOUGH EVIDENCE THAT THIS IS AN ONGOING PROBLEM WITH FORD DOOR LATCHES.

1/29/2020

THE LOCKING MECHINISM HAS BROKEN TWICE ON THE REAR PASSANGER SEATBELT.

7/10/2020

MY CAR FORD FLEX 2015 LIMITED AWD (MADE IN CANADA) AND ITS OUT OF WARRANTY YESTERDAY ONLY WITHOUT ANY WARNING I USED MY CAR AT MORNING NORMALLY AND NO ISSUE I STOPED AT SUPERMARKET THE BACK TO CAR AND START THE ENGINE AND I SEE MESSAGE ALERT " STEERING ASSIST MALFUNCTION SERVICE REQUIRED" AND THE STEERING BECAME VERY HEAVY TOO MUCH POWER NEED TO MOVE IT RIGHT OR TO LEFT ..THEN AFTER THAT ONE WARNING MESSAGE CAME " SERVICE ADVANCETRAC"

7/11/2020

The contact owns a 2015 Ford Flex. The contact stated while driving at various speeds, the vehicle made abnormal grinding sounds. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed but no issues were found. The dealer sprayed rust off the exhaust. The contact stated that while driving 50 MPH, there was a loud banging sound coming from under the hood before losing control of the vehicle. The contact was able to regain control of the vehicle and veered to the side of the road. The contact noticed an abnormal burning odor. The dealer was notified of the failure and advised the contact to tow the vehicle to their location. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had exploded. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

5/2/2023

Backup camera screen is either black or upside down. It’s been like this for awhile and can’t always see what’s behind me. Available for inspection.

1/19/2025