2016 Ford Explorer Owner Complaints

RADIATOR COOLING FAN SQUEALS LOUDLY WHEN CAR IS IDLE OR DRIVING SLOWLY. CAR HAS ALREADY BEEN IN THE SHOP TO REPLACE THE FAN ONCE. NEW FAN BEGAN SQUEALING AGAIN WITHIN 30 MINUTES OF DRIVING AFTER REPAIR. CAR ONLY HAS 4000 MILES ON IT. HAVE READ OTHER COMPLAINTS OF FAULTY COOLING FAN BEARINGS. AFRAID FAN WILL STOP WORKING AND CAUSE FIRE OR OVERHEATING.

2/26/2016

MY 2016 FORD EXPLORER IS MAKING A HIGH PITCH SOUND WHEN THE VEHICLE IS BEING CUT OFF. THE SOUND HAS BEEN DIAGNOSED AS A BAD COOLING FAN BEARING. I'M NOT SURE OF THE EXTENT BUT THIS CANNOT BE A GOOD THING IF THE BEARING IS BAD FOR THE COOLING FAN. A BAD BEARING COULD LEAD TO OTHER ISSUES IF IT IS ALREADY BAD AND THE CAR IS ONLY 4 MONTHS OLD. MY VEHICLE HAS BEEN IN THE SHOP MULTIPLE (6) TIMES FOR JUST THE FAN ITSELF. THE DEALERSHIP COULD NOT FIX IT AND ENLISTED THE ASSISTANCE OF THE MANUFACTURERS TECH LINE AND STILL NO RESOLUTION. MY VEHICLE IS CURRENTLY IN THE SHOP AND I HAD TO INVOLVE THE BETTER BUSINESS BUREAU'S AUTOLINE BECAUSE THE VEHICLE HAS VIOLATED MY STATES LEMON LAW. I WANTED TO MAKE SURE TO REPORT THIS ISSUE SO THAT SOMETHING CAN BE DONE. THIS IS DEFINENTLY A DEFECT IN THE MANUFACTURING OF THE FAN AND I HAVE HAD 3 FANS IN MY VEHICLE AND EACH ONE HAS THE DEFECT. THE FIRST DATE I REPORTED THIS ISSUE WAS ON 01/07/2016.

3/9/2016

SEPT 31ST - WITH 358 MILES AND LESS THAN OWNED FOR 24 HOURS ALL ADAPTIVE EQUIPMENT FAILED, FLASHING ABS FAILURE LOSS OF SPEED CONTROL. OCT 1ST CAR TAKEN TO JCLEWIS FORD IN SAVANAH,GA, WAS CALLED BY THE DEALER APPROXIMATELY 3 HOURS LATER AND WAS TOLD TO PICK THE CAR AND THE ONLY PROBLEM WAS TO REALIGN AND RESET COMPUTER SOFTWARE. I TOOK THE CAR AND DROVE 39 MILES AND WE SUSTAINED A TOTAL REPEAT OF THE PROBLEMS. AT THIS POINT THE DEALERSHIP SAID THEY HAD NO IDEA AT POINT WHAT WAS WRONG OR THE CAUSE OF THE PROBLEM, APPROXIMATELY FIVE DAYS LATER I WAS TOLD THE CAUSE WAS THE FAILURE OF THE REAR ABS WHEEL SENSOR WHICH THEY TOLD ME WAS REPLACED AND ALSO THAT THEY HAD DRIVEN THE CAR FOR FEW DAYS AND IT WAS NOW OPERATIONAL. I DID PICK UP THE CAR AND AGAIN WITHIN A FEW MILES WE SUSTAINED THE SAME FAILURE WITH AN ADDED FEATURE I BACKED OUT OF MY PARKING SPACE AND FOUND THAT I HAD LOST ANY ABILITY TO MOVE FORWARD AND THERE WAS A SEVERE GRINDING NOISE EMANATING FROM TRANSMISSION, DROVE THE BACK TO DEALER SHIP FOR THE FOURTH TIME AND WAS TOLD THAT EVEN THOUGH I WAS TOLD THAT THE FORD DEALER MECHANIC DID NOT REPLACE ANY PARTS AS I WAS TOLD. AS OF TODAY SEPT 18TH THE CAR IS STILL WITH THE DEALER AND WAS TOLD THAT IN FACT REPLACED THE LEFT ABS WHEEL SENSOR BUT THEY SAID THAT IN FACT WAS NOT THE PROBLEM AND THAT IT STILL EXISTED. I WAS TOLD THAT THEY WERE THINK IT IS BEING CAUSED BY SOME TYPE OF SHORT IN A WIRE HARNESS BUT THEY STILL ARE AWAITING PARTS. I HAVE REQUESTED A MEETING WITH A FORD REPRESENTATIVE BUT I WAS TOLD BY THE SERVICE MANAGER THAT HE COULD NOT ARRANGE A MEETING. I WAS TOLD BY A FORD REPRESENTATIVE I BELIEVE DETROIT THAT I SHOULD LOOK AT THE BACK OF THE OWNERS MANUAL FOR ADVICE ON THE LEMON LAW.

9/18/2015

A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.

4/11/2016

VEHICLE LOST ACCELERATION SUDDENLY: FIRST TIME HAPPENED WHEN I STOPPED AT THE INTERSECTION WAITING THE TRAFFIC TO CLEAR AND WHEN I WANT THE VEHICLE TO ACCELERATE IT DID NOT SO I PULLED OVER AND TURNED ENGINE OFF AND RESTART IT FIVE MINUETS LATER AND THE VEHICLE ACCELERATE AND I MANAGE TO REACH MY DESTINATION, NEXT DAY I TOOK THE VEHICLE TO FORD DEALER BECAUSE THE SERVICE POWERTRAIN FAULT ILLUMINATES. FORD DEALER SAID THAT THE PROBLEM IS THE THROTTLE BODY MALFUNCTION AND NEED TO BE REPLACED BUT THE PART IS ON A BACK ORDER AND IS NOT AVAILABLE FOR FEW WEEKS, THE DEALER ADVICE ME TO USE THE VEHICLE AND IF HAPPENED AGAIN TO CALL HIM BACK ALTHOUGH I WAS CONCERN ABOUT SAFETY OF DRIVING THIS VEHICLE. NEXT DAY THE SAME PROBLEM HAPPENED MORE FREQUENT AND IT HAPPENED WHILE I AM DRIVING AND LUCKILY I MANAGED TO PULL OVER SAFELY, THIS TIME THE SERVICE ENGINE SOON ILLUMINATES AS WELL AND STAYS ILLUMINATED AFTER I RESTART THE ENGINE. I CONTACTED THE FORD DEALER AGAIN AND I GOT THE SAME ANSWER: YOU HAVE TO WAIT TILL WE GET THE PART TO FIX YOUR VEHICLE !!. .. I TOLD THEM THIS VEHICLE IS NOT SAFE TO DRIVE AND FORD SHOULD ISSUE A RECALL TO FIX THIS PROBLEM AND MAKE EVERY EFFORT TO HAVE THE PARTS AND REMEDY AVAILABLE ASAP

5/10/2016

DRIVING HOME FROM WORK IN MY 2 MONTH OLD 2016 FORD EXPLORER WITH 1900 MILES ON IT AND WAS MERGING INTO FREEWAY TRAFFIC WHEN THERE WAS A SUDDEN LOSS OF POWER. WAS PUSHING ON THE GAS PEDAL AND COULD HEAR THE ENGINE BUT THE SPEED OF MY CAR WAS STALLED AT 35 MPH AND A WRENCH LIGHT AND ENGINE LIGHT CAME ON. WAS ABLE TO SAFELY GET OFF THE FREEWAY AND INTO A GAS STATION WHERE I CALLED FOR A TOW. WHEN THE TOW TRUCK ARRIVED I TRIED MOVING THE CAR TO MAKE IT EASIER TO GET ON THE TRUCK BUT THE CAR WOULD NOT MOVE IN REVERSE OR FORWARD. FORD DEALERSHIP SERVICE DEPARTMENT TELLS ME IT IS THE TRANSMISSION AND SEVERAL PARTS NEED TO BE REPLACED AND A FEW OF THEM ARE ON BACKORDER. THE CAR HAS BEEN UN DRIVABLE AND IN THE SERVICE DEPARTMENT FOR 11 DAYS ALREADY AND THEY TELL ME MAYBE IN ANOTHER 10 DAYS THE BACKORDERED PARTS MAY BE AVAILABLE

5/13/2016

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHEN ACCELERATING THE VEHICLE AT VARIOUS SPEEDS, THERE WAS AN EXHAUST ODOR BEING RELEASED INTO THE CABIN OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER ON THREE OCCASIONS. THE VEHICLE WAS REPAIRED THE FIRST AND SECOND OCCASIONS BUT THE REPAIRS WERE UNKNOWN AND THE FAILURE RECURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 953.

2/10/2016

FAULTY THROTTLE BOTTLE. WHILE CRUISING SLIGHTLY UNDER HIGHWAY SPEEDS THE VEHICLE ENTERED "LIMP MODE" WHICH PREVENTS THE MAINTAINING OF SPEEDS CREATING A SAFETY HAZARD. NEW THROTTLE BODIES ARE ON "INDEFINITE" BACK ORDER WHICH IN MY OPINION CORRELATES WITH A SYSTEMIC, ONGOING ISSUE.

4/21/2016

PURCHASED 2016 FORD EXPLORER NEW. HAS 4567 MILES ON IT. STARTING NOTICING A POPPING SOUND UNDER FOOT FLOOR BOARD DRIVER SIDE WHENEVER I FIRST START THE VEHICLE AND MOVE FORWARD TO ABOUT 7 MILES PER HOUR ABOUT TWO MONTHS AFTER PURCHASE. NOISE DOES NOT HAPPEN ANYTIME AFTER THE FIRST POP WHILE DRIVING, ONLY WHEN YOU FIRST START THE VEHICLE AND MOVE FORWARD AT ABOUT 7 MPH. TOOK TO FORD DEALER TO HAVE THE NOISE CHECKED OUT THEY ADJUSTED THE FRONT BRIDGE LINK BOLT AS PER TSB 15-0186 AND SAID THE NOISE WAS GONE. I WENT TO PICK UP THE VEHICLE AND AS SOON AS I MOVED FORWARD AT ABOUT 7MPH THE POPPING NOISE CAME BACK. TALKED TO SERVICE WRITER AND HE TALKED TO SOMEONE ELSE AND THEY SAID THAT THIS WAS A NORMAL NOISE AND ALL 2106 EXPLORERS DID THIS. THEY GOT ANOTHER 2016 EXPLORER LIKE MINE FROM THE LOT AND SURE ENOUGH IT MADE THE SAME POPPING NOISE RIGHT AROUND 7 MPH. I GUESS FORD DOES NOT BUILD QUALITY PRODUCTS LIKE ADVERTISED. HARD TO BELIEVE A $35,000.00 VEHICLE WOULD MAKE POPPING NOISES WHEN NEW. MY ADVICE IS "DO NOT" BUT ANY FORD PRODUCTS ESPECIALLY THE EXPLORER.

12/31/2015

1,400 MILES 1.1 MONTHS, AND GOT A EXTREMELY SOON PROBLEM WHIT THE RADIATOR FAN, NOISE ON BEARINGS DON'T STOP. POSSIBLY THE FAN CAN STOP WORKING SOON AFFECTING TEMPERATURE OF ENGINE HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?T=438269

2/5/2016

WHILE I WAS SITTING IN THE DRIVER'S SEAT OF MY RENTAL (THE VEHICLE RUNNING AND IN PARK), I PRESSED #2 OF THE NUMBERED BUTTONS, NEXT TO THE LOCK CONTROLS, AND THE SEAT STARTED MOVING BY ITSELF. THE SEAT MOVED UP AND FORWARD, WHILE THE STEERING WHEEL MOVED DOWN. MY LEGS STARTED TO GET COMPRESSED BY THE STEERING WHEEL, WHILE AT THE SAME TIME MY KNEES WERE BEING FORCED INTO THE PLASTIC PIECES UNDER THE STEERING COLUMN. MY BODY WAS BEING FORCED AGAINST THE STEERING WHEEL. I TRIED TO STOP THE SEAT FROM MOVING BY USING MY BODY TO CREATE A FORCE BUT THE SEAT WOULD NOT STOP. WHEN THE SEAT FINALLY STOPPED, MY LEGS WERE IN PAIN AND I COULD BARELY BREATHE FROM THE STEERING WHEEL BEING AGAINST MY CHEST. I PANICKED AND DIDN'T KNOW WHAT TO DO. MY HUSBAND HAD TO OPEN THE DRIVERS SIDE DOOR AND USE THE CONTROLS TO GET ME FREE. I WAS AFRAID FOR MY LIFE, I COULD'VE BEEN SEVERELY INJURED. IF MY HUSBAND WERE THE ONE TO PRESS THE BUTTON WHILE HE WAS SITTING IN THE DRIVERS SEAT, HE WOULD HAVE BROKEN BONES. MY RENTAL PROVIDER NEVER SHOWED US THE FEATURES OF THE VEHICLE, NOR WERE THERE ANY WRITTEN WARNING LABELS IN CLEAR SIGHT ON THE INSIDE OF THE VEHICLE. MY HUSBAND INFORMED ME AFTER THE INCIDENT THAT THE NUMBERED BUTTONS ON THE DOOR ARE A MEMORY FUNCTION FOR THE SEAT. IT IS NOW A STRONG FEAR OF MINE THAT IF I WERE DRIVING THIS VEHICLE, AND I ACCIDENTALLY PRESSED THIS BUTTON (THINKING I PRESSED THE LOCK CONTROL),THAT I WOULD BE IN A CAR ACCIDENT. THE DESIGN OF THIS MEMORY FUNCTION IS FLAWED AND NEEDS TO BE CORRECTED IMMEDIATELY BEFORE SOMEONE GETS SEVERELY INJURED OR KILLED. I AM ALSO FEARFUL THAT THE RENTAL COMPANY WILL RENT THIS VEHICLE TO SOMEONE ELSE, BECAUSE A LARGER PERSON THAN MYSELF, WILL UNDOUBTEDLY BE INJURED OR KILLED. WHETHER THIS IS A FACTORY PRESET OR A FUNCTION THAT HAD BEEN PROGRAMMED BY A PREVIOUS RENTER OR THE RENTAL COMPANY, I AM UNAWARE, BUT IT NEEDS TO BE ADDRESSED.

11/21/2015

COOLING FAN CAUGHT ON FIRE.

1/19/2016

WHILE MAKING A TURN ON A LOCAL STREET POWER STEERING WENT OUT. I WAS ABLE TO PULL TO THE SIDE SHUT OFF THE VEHICLE AND WAITED A MINUTE AND RESTARTED NO FURTHER ISSUES. I HAVE OWNED MANY EXPLORERS INCLUDING 11-13 AND NOW 16. THE 16 HAS 12K MILES ON IT.

2/26/2016

I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.

3/13/2016

WHILE I WAS SITTING IN THE DRIVER'S SEAT OF MY RENTAL (THE VEHICLE RUNNING AND IN PARK), I PRESSED #2 OF THE NUMBERED BUTTONS, NEXT TO THE LOCK CONTROLS, AND THE SEAT STARTED MOVING BY ITSELF. THE SEAT MOVED UP AND FORWARD, WHILE THE STEERING WHEEL MOVED DOWN. MY LEGS STARTED TO GET COMPRESSED BY THE STEERING WHEEL, WHILE AT THE SAME TIME MY KNEES WERE BEING FORCED INTO THE PLASTIC PIECES UNDER THE STEERING COLUMN. MY BODY WAS BEING FORCED AGAINST THE STEERING WHEEL. I TRIED TO STOP THE SEAT FROM MOVING BY USING MY BODY TO CREATE A FORCE BUT THE SEAT WOULD NOT STOP. WHEN THE SEAT FINALLY STOPPED, MY LEGS WERE IN PAIN AND I COULD BARELY BREATHE FROM THE STEERING WHEEL BEING AGAINST MY CHEST. I PANICKED AND DIDN'T KNOW WHAT TO DO. MY HUSBAND HAD TO OPEN THE DRIVERS SIDE DOOR AND USE THE CONTROLS TO GET ME FREE. I WAS AFRAID FOR MY LIFE, I COULD'VE BEEN SEVERELY INJURED. IF MY HUSBAND WERE THE ONE TO PRESS THE BUTTON WHILE HE WAS SITTING IN THE DRIVERS SEAT, HE WOULD HAVE BROKEN BONES. MY RENTAL PROVIDER NEVER SHOWED US THE FEATURES OF THE VEHICLE, NOR WERE THERE ANY WRITTEN WARNING LABELS IN CLEAR SIGHT ON THE INSIDE OF THE VEHICLE. MY HUSBAND INFORMED ME AFTER THE INCIDENT THAT THE NUMBERED BUTTONS ON THE DOOR ARE A MEMORY FUNCTION FOR THE SEAT. IT IS NOW A STRONG FEAR OF MINE THAT IF I WERE DRIVING THIS VEHICLE, AND I ACCIDENTALLY PRESSED THIS BUTTON (THINKING I PRESSED THE LOCK CONTROL),THAT I WOULD BE IN A CAR ACCIDENT. THE DESIGN OF THIS MEMORY FUNCTION IS FLAWED AND NEEDS TO BE CORRECTED IMMEDIATELY BEFORE SOMEONE GETS SEVERELY INJURED OR KILLED. I AM ALSO FEARFUL THAT THE RENTAL COMPANY WILL RENT THIS VEHICLE TO SOMEONE ELSE, BECAUSE A LARGER PERSON THAN MYSELF, WILL UNDOUBTEDLY BE INJURED OR KILLED. WHETHER THIS IS A FACTORY PRESET OR A FUNCTION THAT HAD BEEN PROGRAMMED BY A PREVIOUS RENTER OR THE RENTAL COMPANY, I AM UNAWARE, BUT IT NEEDS TO BE ADDRESSED.

11/21/2015

PURCHASED A NEW 2016 FORD EXPLORER XLT IN AUGUST 2015. WHEN VEHICLE WAS READY FOR PICK UP WE NOTICED THAT THE DRIVER SIDE MIDDLE ROW SEAT MATERIAL WAS PULLED AWAY FROM THE FOAM CUSHION. THE SELLING DEALER SAID THEY WOULD PUT A WARRANTY CLAIM INTO FORD TO GET THE SEAT FIXED. WE RECEIVED A CALL FROM DEALER A FEW WEEKS LATER AND SAID FORD WOULD FIX THE SEAT AND TAKE THE VEHICLE TO A DEALER CLOSER TO OUR AREA TO HAVE IT FIXED UNDER WARRANTY. WE TOOK THE VEHICLE TO THE DEALER AND THE WARRANTY PERSON THERE WOULD NOT EVEN COME OUT AND LOOK AT IT SINCE WE DID NOT BUY IT THERE. I CALLED THE FORD CS LINE AND MADE A COMPLAINT. THEY CALLED THE DEALER AND ASKED THEM TO LOOK AT THE SEAT. WE TOOK THE VEHICLE BACK TO THEM AND THEY TOOK PICTURES AND SENT TO FORD FOR WARRANTY APPROVAL. WE RECEIVED A CALL FROM CS AND THEY SAID THE PICTURES DID NOT SHOW ANY DAMAGE AND NO REPAIRS WOULD BE MADE. I ASKED THE CS PERSON IF I COULD SEND MY PICTURES OF THE SEAT AND THEY SAID OK. I SENT PICTURES OF THE SEAT DAMAGE AND FORD WENT BACK AND FORTH WITH ME AND EVEN GOT A WARRANTY REP INVOLVED. THE BOTTOM LINE IS THAT THE SEAT CUSHION IS PULLED AWAY FROM THE FOAM AND IT IS DAMAGED, FORD DID GET BACK WITH ME AND SAID IT IS NOT DAMAGED AND THEY WILL NOT COVER UNDER WARRANTY. MY ADVICE TO ANYONE THINKING ABOUT BUYING A FORD PRODUCT ESPECIALLY AN EXPLORER IS NOT TO. APPARENTLY QUALITY CONTROL IS NOT ONE OF THEIR MAIN POINTS. THE VEHICLE ONLY HAS 3550 MILES ON IT AND ALREADY THE RADIO HAS QUIT WORKING AND THE FRONT END MAKES A CLUNKING NOISE WHEN I TAKE OFF. WONDER IF THAT WILL BE COVERED UNDER WARRANTY. VERY DISAPPOINTED!

12/4/2015

THE AUTOMATIC LIFTGATE FUNCTIONED ON ITS OWN WITHOUT ANY OPERATOR INPUT. THIS HAS HAPPENED 3 TIMES WITHIN APPROXIMATELY ONE MONTH OF OWNERSHIP. ALSO ONE INSTANCE OF LIFTGATE CLOSING ON HEAD. FORD CLAIMS THEY ARE AWARE OF SIMILAR COMPLAINTS AND IS WORKING ON A FIX.??? IF THE OPERATOR WERE NOT AWARE THIS OCCURRED AND A CHILD OR PET WERE IN THE 3RD ROW, THIS COULD HAVE SERIOUS CONSEQUENCES. PLEASE SEE ATTACHED REPAIR ORDER WITH FORD'S RESPONSE. ALL INSTANCES SO FAR WERE VEHICLE IN PARK WITH OPERATOR NEAR THE REAR END OR BEHIND OF THE VEHICLE.

4/26/2016

WINDOW TRIM CAME FLYING OFF WHILE DRIVING ON THE HIGHWAY. AT 300 MILES ON THE VEHICLE THIS WAS VERY SCARY. NOT KNOWING WHAT WAS TAKING PLACE TRYING TO GET TO THE SHOULDER CARS BEHIND HAD TO DEAL WITH THE FLYING PIECE OF TRIM THAT FLEW OFF OF OUR CAR HIGHWAY NO TURNPICK IN RUSH HOUR TRAFFIC.

6/2/2016

SEPT 31ST - WITH 358 MILES AND LESS THAN OWNED FOR 24 HOURS ALL ADAPTIVE EQUIPMENT FAILED, FLASHING ABS FAILURE LOSS OF SPEED CONTROL. OCT 1ST CAR TAKEN TO JCLEWIS FORD IN SAVANAH,GA, WAS CALLED BY THE DEALER APPROXIMATELY 3 HOURS LATER AND WAS TOLD TO PICK THE CAR AND THE ONLY PROBLEM WAS TO REALIGN AND RESET COMPUTER SOFTWARE. I TOOK THE CAR AND DROVE 39 MILES AND WE SUSTAINED A TOTAL REPEAT OF THE PROBLEMS. AT THIS POINT THE DEALERSHIP SAID THEY HAD NO IDEA AT POINT WHAT WAS WRONG OR THE CAUSE OF THE PROBLEM, APPROXIMATELY FIVE DAYS LATER I WAS TOLD THE CAUSE WAS THE FAILURE OF THE REAR ABS WHEEL SENSOR WHICH THEY TOLD ME WAS REPLACED AND ALSO THAT THEY HAD DRIVEN THE CAR FOR FEW DAYS AND IT WAS NOW OPERATIONAL. I DID PICK UP THE CAR AND AGAIN WITHIN A FEW MILES WE SUSTAINED THE SAME FAILURE WITH AN ADDED FEATURE I BACKED OUT OF MY PARKING SPACE AND FOUND THAT I HAD LOST ANY ABILITY TO MOVE FORWARD AND THERE WAS A SEVERE GRINDING NOISE EMANATING FROM TRANSMISSION, DROVE THE BACK TO DEALER SHIP FOR THE FOURTH TIME AND WAS TOLD THAT EVEN THOUGH I WAS TOLD THAT THE FORD DEALER MECHANIC DID NOT REPLACE ANY PARTS AS I WAS TOLD. AS OF TODAY SEPT 18TH THE CAR IS STILL WITH THE DEALER AND WAS TOLD THAT IN FACT REPLACED THE LEFT ABS WHEEL SENSOR BUT THEY SAID THAT IN FACT WAS NOT THE PROBLEM AND THAT IT STILL EXISTED. I WAS TOLD THAT THEY WERE THINK IT IS BEING CAUSED BY SOME TYPE OF SHORT IN A WIRE HARNESS BUT THEY STILL ARE AWAITING PARTS. I HAVE REQUESTED A MEETING WITH A FORD REPRESENTATIVE BUT I WAS TOLD BY THE SERVICE MANAGER THAT HE COULD NOT ARRANGE A MEETING. I WAS TOLD BY A FORD REPRESENTATIVE I BELIEVE DETROIT THAT I SHOULD LOOK AT THE BACK OF THE OWNERS MANUAL FOR ADVICE ON THE LEMON LAW.

9/18/2015

WHILE IN MOTION ON CITY STREET AT 45 MPH, BRAKES FAILED TO RESPOND IN EXPECTED MANNER. PRESSING BRAKE PEDAL AS FAR AS POSSIBLE, THERE WAS ALMOST NO BRAKING ACTION TO SLOW VEHICLE.

5/28/2016

I RECENTLY RECEIVED A 2016 FORD POLICE UTILITY (EXPLORER) AS A NEW PATROL VEHICLE. WHILE ON PATROL I SUDDENLY LOST POWER STEERING. I RECEIVED A STEERING ASSIST FAULT MESSAGE ON THE DASH, AS WELL AS A TRACTION AND STABILITY CONTROL ERROR MESSAGE. THE VEHICLE HAS 935 MILES ON IT. I HAVE READ WHERE FORD HAS HAD PROBLEMS IN THE PAST WITH THIS STEERING SYSTEM. AS A POLICE OFFICER I AM VERY CONCERNED THAT THE LOSS OF POWER STEERING WITH NO WARNING COULD RESULT IN A VERY DANGEROUS SITUATION FOR OFFICERS DRIVING THIS VEHICLE, AS WELL AS CIVILIANS DRIVING THE CIVILIAN MODEL. AS OF THIS COMPLAINT THE VEHICLE IS AT THE DEALERSHIP WAITING TO BE FIXED. FORD NEEDS TO GET THIS SYSTEM WORKING CORRECTLY.

3/13/2016

THE VEHICLE WENT INTO LIMP MODE RPM AND SPEED WHERE REDUCED TO 1000 RPM (MAX) AND 5-10 MPH WHILE RESPONDING TO A POLICE MATTER AS THE VEHICLE IS THE POLICE MODEL AND PURCHASED AS A POLICE CAR. UPON RESEARCH, THE ELECTRIC THROTTLE BODY HAS BEEN A PROBLEM FOR A NUMBER OF YEARS AND HAS NOT BEEN ADDRESSED. THIS IS A POLICE VEHICLE AND NOT RELIABLE AT ALL. THE VEHICLE HAS 3960 MILES ON IT AND DEPT IS BEING TOLD IT WILL BE 2-3 MONTHS BEFORE BACK IN SERVICE. RESEARCH DONE ON INTER NET FINDS THIS HAS BEEN AN ON GOING ISSUE WITH FORD FOR A NUMBER OF YEARS AND BEING OVER LOOKED BY THE REGULATING AGENCIES.

6/7/2016

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE LIFTGATE AUTOMATICALLY CLOSED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,800. UPDATED 05/11/16*LJ *TR

3/30/2016

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED WITHOUT WARNING. THE FAILURE RECURRED APPROXIMATELY FOUR TIMES. AS A RESULT, THE CONTACT SLIPPED WHILE ATTEMPTING TO MOVE AWAY AND SUSTAINED A BROKEN HIP, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE. UPDATED 12/20/16*LJ *JS

7/7/2016

A WEEK AGO THE VEHICLE SHOWED 45 MILES TILL EMPTY. BACKED OUT OF THE DRIVE WAY TO GET GAS AND THE CAR LOST ALL POWER. DASH SHOWED ENGINE LIGHT AND AIR BAG. FILLED UP WITH GAS AND THE LIGHTS WENT AWAY. TODAY, GOING DOWN THE HIGHWAY I LOST ALL POWER. TALK ABOUT ACCIDENT WAITING TO HAPPEN! LUCKILY I WAS ABLE TO CRUISE TO A EXIT AND INTO A PARKING LOT. HAD TO CALL FORD TOWING TO COME AND GET ME. THIS IS A 2016 FORD EXPLORER. ONLY 7000 MILES. BRAND NEW VEHICLE SHOULD NOT HAVE THIS TYPE OF PROBLEM. THEN THE SENSORS AROUND THE CAR GO OFF WHEN THERE IS NOTHING AROUND. I KNOW I AM NOT THE ONLY PERSON WITH THIS LOST OF POWER ISSUE. I BELIEVE THAT THE ONLY WAY TO ACTUALLY GET SOME ASSISTANCE WITH THIS PROBLEM IS AFTER SOMEONE GETS HURT AND SUES FORD. ANOTHER PROBLEM IS THERE IS A KNOCKING SOUND AS SOON AS THE CAR IS TURNED ON AND DRIVEN. YOU FEEL AND THE STEER WHEEL KNOCK ALONG WITH THE SOUND.

4/11/2016

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT AND THE AIR BAG WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. THE VIN WAS NOT AVAILABLE.

7/19/2016

2016 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 TIRES. APPROXIMATELY 3 MONTHS AGO MY WIFE WAS DRIVING ON A LOCAL SURFACE STREET AT 45 MPH. HER TIRE PRESSURE MONITOR ILLUMINATED ON THE DASH WHILE SIMULTANEOUSLY THE VEHICLE VEERED SHARPLY TO THE RIGHT. UPON INSPECTION THERE WAS A 2-3 INCH LACERATION IN THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE. THERE WERE NOT ANY POTHOLES IN THE STREET WHERE THIS INCIDENT OCCURRED. TIRE SEEMED TO HAVE SIMPLY "BLOWN OUT". TIRE WAS REPLACED. YESTERDAY MY WIFE WAS MAKING A LEFT TURN FROM FROM ONE SURFACE STREET TO ANOTHER TRAVELING APPROXIMATELY 15-20 MPH AND THE REPLACEMENT TIRE BLEW OUT AGAIN. SIMILAR DETAILS; TIRE PRESSURE MONITOR ILLUMINATED WHILE VEHICLE SUDDENLY VEERED TO THE RIGHT. AGAIN, NO POTHOLES WERE PRESENT AND ZERO INDICATION OF FOREIGN OBJECTS CAUSING FLAT. THERE WAS APPROXIMATELY A 2-3 INCH LACERATION TO SIDEWALL OF FRONT PASSENGER TIRE. THESE TWO INCIDENTS OCCURRED IN A RELATIVELY SHORT TIME SPAN. I HAVE READ COMPLAINTS ABOUT WEAK SIDEWALLS REGARDING THESE TIRES AS EARLY AS 2013. ADDITIONALLY, HANKOOK AND HYUNDAI HAVE ISSUED A RECALL FOR THESE TIRES (ALBEIT A DIFFERENT SIZE) DUE TO SIDEWALL PROBLEMS. WITHOUT POTHOLES AND/OR FOREIGN OBJECTS CAUSING THE FLAT TIRES, IT SEEMS OBVIOUS THAT THESE TIRES ARE DEFECTIVE. MY WIFE DOES NOT FEEL SAFE IN HER VEHICLE, AND IS AFRAID THAT ANOTHER BLOWOUT MAY OCCUR WHILE TRAVELING AT HIGHER SPEEDS (FREEWAY).

6/23/2016

WHILE MOVING AT HIGH SPEED IN RUSH-HOUR TRAFFIC IN THE FAST LANE ON HWY 680 S IN DUBLIN, CA THE ENGINE JUST SHUT DOWN. THIS IS DANGEROUS. THE CAR WAS TOWED TO FORD FOR REPAIR - THEY STATE IT WAS A "THROTTLE BODY ASSEMBLY" PROBLEM - APPARENTLY A WELL-KNOW PROBLEM. THIS HAPPENED WITH LESS THAN 6,000 MILES. ALSO, ALL 4 ORIGINAL EQUIPMENT TIRES BLEW-OUT WITH LESS THAN 6,000 MILES - ONLY ONE HAD A ROAD-HAZARD - ALL HAD SIDEWALL FAILURES. FORD REPAIRED THE THROTTLE-BODY ASSEMBLY BUT NOT THE TIRES. TO KEEP US HAPPY, THEY OFFERED US AN "EXTENDED WARRANTY" - THIS WAS NEVER PROVIDED - INDEED, DESPITE REPEATED E-MAILS TO 2 FORD REPRESENTATIVES OVER A 3-MONTH TIME-PERIOD, I NO LONGER RECEIVE ANY RESPONSE FROM THEM WHATSOEVER. THEREFORE, IT WOULD SEEM THAT NOT ONLY ARE THEY PROVIDING A DANGEROUS PRODUCT, THEY ARE ALSO DECEPTIVE IN THEIR HANDLING OF CUSTOMERS.

7/20/2016

JUST LEASED THIS 2016 FORD EXPLORER. IT HAS 700 MILES ON IT. WE HAVE NOT MADE A PAYMENT. I WAS DRIVING DOWN THE ROAD AT ABOUT 30 MILES PER HOUR. NOBODY WAS WITHIN A MILE OF ME. I WAS ALONE IN THE CAR. THE REAR WINDOW EXPLODED. I GOT OUT AND CHECKED THE WINDOW. IT CLEARLY HAD EXPLODED OUTWARD. THERE WAS NO EXTERNAL SOURCE TO CAUSE THE WINDOW TO EXPLODE. I AM A POLICE OFFICER, AND HAVE SEEN WHERE WINDOWS EXPLODE OR ARE SMASHED. THE WINDOW WILL TAKE A SLIGHT INDENT OR POOF OUTWARD FROM THE FORCE. IN THIS CASE, THE WINDOW WAS POOFED OUTWARD. THERE WAS ALSO A FAINT ORDER IN THE CAR AFTERWARD. IT ALMOST SMELLED LIKE THE MATERIAL FROM AIRBAGS, THOUGH CLEARLY NO AIRBAG HAD DEPLOYED. I DON'T KNOW IF THAT WAS FROM THE SHATTERED GLASS OR NOT.

7/13/2016

REAR WINDOW WIPER IS NOT WORKING ANYMORE.

8/3/2016

SEPT 31ST - WITH 358 MILES AND LESS THAN OWNED FOR 24 HOURS ALL ADAPTIVE EQUIPMENT FAILED, FLASHING ABS FAILURE LOSS OF SPEED CONTROL. OCT 1ST CAR TAKEN TO JCLEWIS FORD IN SAVANAH,GA, WAS CALLED BY THE DEALER APPROXIMATELY 3 HOURS LATER AND WAS TOLD TO PICK THE CAR AND THE ONLY PROBLEM WAS TO REALIGN AND RESET COMPUTER SOFTWARE. I TOOK THE CAR AND DROVE 39 MILES AND WE SUSTAINED A TOTAL REPEAT OF THE PROBLEMS. AT THIS POINT THE DEALERSHIP SAID THEY HAD NO IDEA AT POINT WHAT WAS WRONG OR THE CAUSE OF THE PROBLEM, APPROXIMATELY FIVE DAYS LATER I WAS TOLD THE CAUSE WAS THE FAILURE OF THE REAR ABS WHEEL SENSOR WHICH THEY TOLD ME WAS REPLACED AND ALSO THAT THEY HAD DRIVEN THE CAR FOR FEW DAYS AND IT WAS NOW OPERATIONAL. I DID PICK UP THE CAR AND AGAIN WITHIN A FEW MILES WE SUSTAINED THE SAME FAILURE WITH AN ADDED FEATURE I BACKED OUT OF MY PARKING SPACE AND FOUND THAT I HAD LOST ANY ABILITY TO MOVE FORWARD AND THERE WAS A SEVERE GRINDING NOISE EMANATING FROM TRANSMISSION, DROVE THE BACK TO DEALER SHIP FOR THE FOURTH TIME AND WAS TOLD THAT EVEN THOUGH I WAS TOLD THAT THE FORD DEALER MECHANIC DID NOT REPLACE ANY PARTS AS I WAS TOLD. AS OF TODAY SEPT 18TH THE CAR IS STILL WITH THE DEALER AND WAS TOLD THAT IN FACT REPLACED THE LEFT ABS WHEEL SENSOR BUT THEY SAID THAT IN FACT WAS NOT THE PROBLEM AND THAT IT STILL EXISTED. I WAS TOLD THAT THEY WERE THINK IT IS BEING CAUSED BY SOME TYPE OF SHORT IN A WIRE HARNESS BUT THEY STILL ARE AWAITING PARTS. I HAVE REQUESTED A MEETING WITH A FORD REPRESENTATIVE BUT I WAS TOLD BY THE SERVICE MANAGER THAT HE COULD NOT ARRANGE A MEETING. I WAS TOLD BY A FORD REPRESENTATIVE I BELIEVE DETROIT THAT I SHOULD LOOK AT THE BACK OF THE OWNERS MANUAL FOR ADVICE ON THE LEMON LAW.

9/18/2015

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE SEAT BELT LATCH FRACTURED. AS A RESULT THE CONTACT WAS UNABLE TO BUCKLE THE SEAT BELT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,208.

2/17/2016

2016 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE COMPLETE LOSS OF POWER, AIRBAG, CHECK ENGINE AND POWERTRAIN WARNING LIGHTS ILLUMINATED AT VARIOUS TIMES AND ACCELERATOR MALFUNCTION. *SMD THE CONSUMER STATED WHILE DRIVING ON A MAIN ROAD, HE HEARD A LOUD THUD ACCOMPANIED BY AN IMMEDIATE AND COMPLETE LOSS OF POWER. THE ENGINE WAS STILL RUNNING, BUT THE VEHICLE QUICKLY LOST SPEED AND THE ACCELERATOR WAS NOT FUNCTIONING. IT SEEMED AS THOUGH THE ENGINE WAS IDLING. THE CONSUMER WAS ABLE TO MANEUVER THE VEHICLE SAFELY OUT OF TRAFFIC AND HAD THE VEHICLE TOWED TO THE DEALER. THE DEALER INFORMED THE CONSUMER, THE THROTTLE BODY NEEDED TO BE REPLACED. ALSO, THERE WAS A RECURRING ELECTRICAL ISSUE THAT HE EXPERIENCED IN JANUARY 2016 WITH THE FIRST MONTH OF DELIVERY. THE VEHICLE WAS TOWED TO THE DEALER FOR SERVICE ON TWO SEPARATE OCCASIONS DUE TO DEAD BATTERIES. *JB

7/28/2016