2018 Ford Explorer Owner Complaints

THE CAR INTERMITTENTLY WREAKS OF GAS FUMES (NOT CARBON MONOXIDE) ON THE INSIDE OF THE CARE. THIS PRIMARILY HAPPENS BETWEEN 1/4 TO TO A FULL GAS TANK. THE SMELL ALWAYS OCCURS AFTER A GAS FILL UP. THE GAS TANK IS NEVER OVERFILLED. IT ALSO HAPPENS WHEN TAKING A SHARP TURN AFTER A STOP SIGN/LIGHT, AND WHEN BRAKING SWIFTLY. LIVING IN A NORTHERN CLIMATE, THE GAS SMELL GETS TO BE SO BAD, THAT WINDOWS NEED TO PERIODICALLY BE OPENED IN ORDER TO VENT THE VEHICLE OF GAS SMELL. THIS DOES NOT GO OVER WELL WHEN IT IS ZERO OUTSIDE. WITH OVER 3500 MILES ON THE VEHICLE, THE GAS SMELL SEEMS TO BE OCCURRING MORE FREQUENTLY. IT STARTED TO SMELL ON DAY 1 OF POSSESSION OF THE VEHICLE WITH THE FIRST GAS FILL UP.NOW, THE WHOLE GARAGE SMELLS OF GAS WHEN THE VEHICLE IS PARKED FOR A SHORT AMOUNT OF TIME (2 HOURS). WHEN STARTING THE VEHICLE ON A COLD MORNING PARKED OUTSIDE, WITH ALL BLOWERS RUNNING FULL, THE INTERIOR OF THE CAR WILL WREAK OF GAS AFTER 5 MINUTES. I HAVE AN APPOINTMENT WITH A FORD DEALERSHIP THIS WEEK. THEY SUPPOSEDLY KNOW OF THE PROBLEM. IT DOES APPEAR TO BE DIFFERENT FROM THE CARBON MONOXIDE PROBLEM AS THIS IS GAS FUME SMELLS.

2/12/2018

GO TO FORDEXPLORERNIGHTMARE.COM, READ THE 2 KEY DOCUMENTS, OTHER STORIES AND SHARE YOUR STORY. CARBON MONOXIDE POISONING FROM THESE VEHICLES.

2/15/2018

WHEN ACCELERATING, THE SMELL OF EXHAUST FILLS THE CAR. WHEN YOU PRESS THE GAS ALL YOU CAN SMELL IS EXHAUST. IT'S BEEN THIS WAY FROM DAY ONE. FORD TRIED TO FIX IT UNDER RECALL BUT IT DID ABSOLUTELY NOTHING. YOU CAN STILL SMELL IT JUST THE SAME. NO DIFFERENCE AFTER THEIR ATTEMPT TO FIX IT.

4/17/2018

WHILE DRIVING NORMALLY ACCELERATION WILL BEGIN TO REDUCE CONTINUELY UNTIL THE VEHICLE STOPS ALTOGETHER. NO WARNING LIGHTS OR ANYTHING. THIS HAPPENED ON THE EXPRESSWAY EACH TIME. THE VEHICLE IS ONE MONTH OLD. DEALERSHIP CAN'T FIND A PROBLEM.

5/29/2018

CRACK ON WINDSHIELD BY BODY AT TOP, NO SCRATCH ABOVE ON PAINT, STRATCH STARTED SMALL AND IS GROWING

3/13/2018

WE WERE TRAVELING ON I-10 IN OUR RENTAL CAR..GOING ABOUT 75 MILES PER HOUR IN TEXAS WHEN THE DRIVERS SIDE FRONT WINDSHIELD MOULDING FLEW OFF THE WINDSHIELD HITTING THE WINDOW AND CONTINUING TO FLY OVER THE CAR. WE SWERVED BECAUSE WE THOUGHT IT WAS A BIRD STRIKE OR SOMETHING CAME OFF A TRUCK. WE TOOK THE NEXT EXIT AND STOPPED TO FIND THE MOLDING GONE. AT THE NEXT PLACE WE GOT GAS WE NOTICED THAT THE PASSENGER SIDE WAS ALSO READY TO FLY OFF SO WE TOOK IT OFF BEFORE IT COULD COME OFF.

5/5/2018

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

4/10/2018

EXHAUST FUMES ARE ENTERING THE CABIN DURING ACCELERATION AND WHEN THE AC IS ON. SEVERAL FAMILY MEMBERS HAVE COMPLAINED ABOUT THE SMELL WITHIN THE CABIN. I PERSONALLY HAVE EXPERIENCED HEADACHES AND BURNING EYES BECAUSE OF THE ISSUE. IT SMELLS LIKE BURNT HAIR. THIS IS A FAMILY VEHICLE USED TO TRANSPORT MY ENTIRE FAMILY INCLUDING MY 5 MONTH OLD BABY. THIS SMELL IS MAKING EVERYONE NAUSEOUS.

7/15/2018

AFTER 4,000 REVOLUTION THE SUV COMES TO STOP THE ENGINE AND RUN QUICKLY AGAIN

6/7/2018

TL* THE CONTACT LEASED A 2018 FORD EXPLORER. THE CONTACT DETECTED AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE THAT WAS SO STRONG, SHE COULD TASTE FUEL. TOWNE AUTO GROUP (3535 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127, (716) 662-6500) WAS NOTIFIED OF THE FAILURE, BUT WAS UNABLE TO REPLICATE, DIAGNOSE, AND PROVIDE A REMEDY AFTER SEVERAL VISITS. THE DEALER LATER REPLACED THE DOOR SEALS, BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V807000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A PASSENGER INSIDE THE VEHICLE EXPERIENCED NAUSEA AND HEADACHES WHILE THE VEHICLE WAS IN OPERATION. MEDICAL ATTENTION WAS NOT RECEIVED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). IN ADDITION, THE CONTACT WAS UNABLE TO USE THE AIR CONDITIONER AND HEATING, AND HAD TO CLOSE THE VENTS DUE TO AN ASTHMA CONDITION. THE APPROXIMATE FAILURE MILEAGE WAS 4,278.

1/11/2019

MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE.

8/8/2018

ELECTRONIC POWER STEERING FAILURE TWICE. THE CAR WAS STATIONARY AND IT WAS COLD OUTSIDE.

3/8/2019

MY 2016 EXPLORER HAS 74,000 MILES AND THE RPM NEEDLE IS STICKING. HAD IT EVALUATED AND FOUND TRANSMISSION NEUTRAL OUT ON A 2/3 SHIFT AND A 4/5 SHIFT. FLUID LEVEL IS CORRECT, THIS IS DUE TO EXCESSIVE CLEARANCE IN THE DIRECT CLUTCH. THE FORD DEALERSHIP RECOMMEND OVERHAUL OR REPLACEMENT. REPLACEMENT IS ON BACK ORDER AND WOULD TAKE SEVERAL MONTHS TO GET. I CALLED THE FORD CUSTOMER SERVICE AND GOT A CASE #CAS15675568. HAVE REACHED OUT TO THE DEALER SHIP AND THEY ARE DISCUSSING AND IT HAS NOW BEEN 48 HRS. WHAT IS DIFFICULT ABOUT MAKING A DECISION AND CONTACTING ME. I'M INCLINED TO BELIEVE THAT THERE ARE A LOT OF 2016 WITH THIS SAME ISSUE BECAUSE OF THE BACK ORDER. IT SHOULD PROBABLY BE A RECALL ISSUE?

9/6/2018

TOTAL TRANSMISSION FAILURE FOR NO KNOWN REASON WITH LESS THAN 3000 MILES AND 4 MONTHS OLD. CANNOT BE FIXED, MUST BE REPLACED.

3/25/2019

HANKOOK PRODUCED & ALLOWS THE SALE OF FAULTY VENTUS S1 NOBLE 2 TIRES TO BE SOLD ONLINE AND AS OEM ON NEW VEHICLES. THEY FAIL WITHIN 16,000 MILES. I BOUGHT A BRAND NEW 2018 FORD EXPLORER LIMITED WITH 20" HANKOOK VENTUS S1 NOBLE TIRES AS OEM EQUIPMENT ON 2/16/18. SATURDAY 1/19/19, I DID MY DUE DILIGENCE AND HEADED TO DISCOUNT TIRE IN TERRELL, TX TO HAVE OUR OEM HANKOOK TIRES ROTATED, THEY HAD 16,300 MILES. I WAS BESIDE MYSELF WHEN HE RETURNED AND TOLD ME THE TIRES WERE DOWN TO A DANGEROUSLY LOW 4/32 TREAD DEPTH AND NEEDED TO BE REPLACED. I HAD TO PAY THE DIFFERENCE OF OVER $400 TO REPLACE THE TIRES ON A VEHICLE WITH ONLY 16,300 MILES! HOW WAS I, THE OWNER OF THE VEHICLE, SUPPOSED TO KNOW THESE WOULD WEAR SO QUICKLY? THEY BASICALLY ENDANGERED MY FAMILY BY ALLOWING THIS TO GO WITHOUT NOTIFYING US! AS AN OWNER OF A NEW VEHICLE IT DOESN'T CROSS YOUR MIND TO CHECK TREAD DEPTH OF NEW TIRES ON A NEW VEHICLE WITH 16,300 MILES! HANKOOK KNOWS ABOUT THEM, BUT HOW ARE OWNERS SUPPOSED TO KNOW, IN THEIR WORDS, "SPECIAL SERVICE MESSAGE SSM 47195 TO ADDRESS 2015-2018 EXPLORER - HANKOOK BRAND 20 INCH TIRE - TREAD WEAR TIRE REPLACEMENT." AND THE FORD REP SHARED THIS WITH ME "...2015-2018 EXPLORER VEHICLES EQUIPPED WITH HANKOOK BRAND TIRES MAY EXHIBIT TREAD WEAR THAT IS NOT THE RESULT OF VEHICLE ALIGNMENT CONCERNS. FOR CUSTOMER SATISFACTION, HANKOOK IS OFFERING PRO-RATED TIRE REPLACEMENT FOR VEHICLES WITH LESS THAN 36,000 MILES. THIS PROGRAM IS MANAGED BY HANKOOK TIRE AMERICA CORP. AND NOT CLAIMED UNDER FORD NEW VEHICLE LIMITED WARRANTY. IF THE TIRE SIDE WALL IS MARKED AS: 255/50R20 105H VENTUS S1 NOBLE 2, CONTACT HANKOOK TECHNICAL SERVICE FOR POSSIBLE PRO-RATED TIRE REPLACEMENT."

1/23/2019

HANKOOK VENTUS S1 NOBLE 2 TIRES IN 255/50R20 ARE LOOSING CHUNKS OF RUBBER AND HAVE 20,000 MILES ON THEM. ORIGINAL TIRES ON 2018 FORD EXPLORER.

10/11/2019

MY WIFE AND I LEASED A 2018 FORD EXPLORER PLATINUM LAST SATURDAY. WE WANTED TO UPGRADE TO THE LATEST TECHNOLOGY. I FAILED TO ASK SPECIFICALLY IF THE ADAPTIVE CRUISE WENT TO ZERO MPH FOR STOP AND GO TRAFFIC. THE WINDOW STICKER SAID IT HAD "ADAPTIVE CRUISE CONTROL". I HAVE HAD TWO CARS WITH ADAPTIVE CRUISE AND THEY HAVE BOTH WORKED DOWN TO ZERO MPH. DURING OUR FIRST DRIVE USING THE SO-CALLED "ADAPTIVE CRUISE", WE WERE FOLLOWING A CAR ON THE FREEWAY GOING 70MPH. RATHER SUDDENLY, THAT CAR SLOWED. OUR FORD WAS SLOWING DOWN BEAUTIFULLY; YOU COULD FEEL AND SEE THE EFFECTS OF THE AUTOMATIC BRAKING. THEN, SUDDENLY AND WITHOUT NOTICABLE WARNING TO US, THE BRAKING QUIT AND OUR CAR WAS COASTING TOWARDS THE CAR IN FRONT. WE NARROWLY MISSED A LOW SPEED REAR-END COLLISION. I WOULD CALL THIS CRUISE CONTROL A "PARTIAL" ADAPTIVE CRUISE CONTROL. I REALLY FEEL THIS ASPECT OF THE ADAPTIVE CRUISE SHOULD BE MORE PROMINENT IN ALL OF THE LITERATURE AS WELL AS ON THE WINDOW STICKER.. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED HAD THE DECELERATION BEEN EXTREMELY FAST FROM 70MPH AND OUR CRUISE CONTROL DISENGAGED AND THE BRAKING SUDDENLY QUIT! THIS IS VERY DANGEROUS WHEN YOU ARE USED TO A CAR THAT WILL CONTINUE BRAKING ALL THE WAY TO A STOP. I DO CONSIDERABLE RUSH HOUR DRIVING AND AM IN STOP AND GO TRAFFIC CONSTANTLY. OTHER CAR MANUFACTURERS ARE ABLE TO BUILD CARS WITH A CRUISE THAT GOES DOWN TO ZERO. WHY NOT FORD? I WOULD EVEN HOPE THAT A SOFTWARE/FIRMWARE UPDATE COULD MAKE MY CAR CRUISE GO DOWN TO ZERO. THAT WOULD BE SUCH A GREAT SAFETY UPDATE TO OFFER CUSTOMERS. I BELIEVE STANDARDS SHOULD REQUIRE ZERO MPH CAPABILITY FROM ADAPTIVE CRUISE CONTROLS AND WOULD HOPE FORD COULD BE MADE TO FIX THIS RATHER DANGEROUS DEVICE. ANY MANUFACTURER USING SUCH A PARTIAL ADAPTIVE CRUISE SYSTEM SHOULD BE MADE TO NOTE THAT PROMINENTLY ON THE WINDOW STICKER AND IN THE LITERATURE.

3/29/2018

AFTER 4,000 REVOLUTION THE SUV COMES TO STOP THE ENGINE AND RUN QUICKLY AGAIN

6/7/2018

TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE TIRE THREAD WERE PREMATURELY WORN. THE CONTACT HAD THE TIRES ROTATED AND ALSO NOTICED THAT THE REAR DRIVER AND PASSENGER TIRES ALSO HAD LOOSE THREAD AND CRACKS. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000. *TR

10/8/2019

2018 FORD EXPLORER. HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50 R20 105H NO CRASH. MILEAGE !2,066 MILES. TIRES ARE CRACKING AND SEPARATING WITH CHUNKS FLYING OFF AS I DRIVE. FORD OFFERED ME $500 TOWARDS REPLACING THE 4 TIRES FOR THE SAME BRAND. THEY WOULD NOT REPLACE IT WITH A DIFFERENT BRAND THAT I FEEL SAFE WITH. I WILL BE RUNNING INTO THE SAME ISSUES. THESE TIRES NEED TO BE RECALLED!

10/22/2019

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/4/2018

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

4/10/2018

ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/4/2018

I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.

10/11/2018

2018 Ford Explorer. Consumer writes in regards to roof rail covers safety recall. THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE UNAVAILABLE. THE CONSMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAR.

5/27/2021

The failed component is the Roof Rail Caps. One of mine came off on the car wash. The other Roof Rail Cap keeps coming loose just driving around, I have to check the second Roof Rail Cap so it too does not fly off on the highway or come off in the car wash. I now have just the one Roof Rail Cap and it looks terrible.

8/6/2021

DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.

4/10/2018

DRIVING THE VEHICLE AT ABOUT 40MPH COMING OFF A BRIDGE, I HEAR A RATTLE COMING FROM THE REAR OF THE VEHICLE AS I BRAKE. THE BRAKE FULLY DEPRESSED APPLIES VIRTUALLY NO BRAKING POWER. I WAS ABLE TO BRING THE VEHICLE TO A STOP BY PUMPING THE BRAKES AS WELL AS USING THE EMERGENCY BRAKE. I WALKED AROUND THE VEHICLE TO SEE WHAT WAS GOING ON, I NOTICED FLUID NEAR REAR PASSENGER SIDE TIRE. THE RIM AND STREET HAD BRAKE FLUID ALL OVER IT. UPON FURTHER INSPECTION PART OF THE BRAKE CALIPER ASSEMBLY WAS HANGING BEHIND THE ROTOR. THE CAR WAS TOWED TO A FORD DEALERSHIP THAT DAY. WAS NOT INSPECTED SAME DAY AS SERVICE WAS CLOSED FOR THE DAY ON SATURDAY. THE VEHICLE WAS INSPECTED BY DEALERSHIP ON FOLLOWING MONDAY. I WAS TOLD THE BOTS THAT KEEP THE BRAKES IN PLACE WERE MISSING. THE BRAKE IN QUESTION WAS INSPECTED BY A FORD DEALERSHIP PREVIOUSLY AS THERE WERE ODD MARKS ON BRAKE ROTOR, THE DEALERSHIP THAT THERE WERE NO ISSUES AND NO SERVICE ON BRAKE

6/24/2019

WHEN TURNING LEAVING A SHOPPING CENTER ON A MAIN ROAD AT ~30 MPH, HEARD LOUD POP SOUND AND CAR IMMEDIATELY STOPPED MOVING. CAR WOULD NOT MOVE AND NEEDED TO BE TOWED. UPON INSPECTION THE LOWER CONTROL ARM BROKE NEXT TO BALL JOINT. CAR CURRENTLY HAS LITTLE OVER 2000 MILES.THE POLICE DID RESPOND TO THE INCIDENT TO ASSIST IN GUIDING TRAFFIC AND SECURING A TOW TRUCK. CURRENTLY THE VEHICLE IS AT THE DEALER WAITING FURTHER ASSESSMENT. IT APPEARS THE CONTROL ARM HAS A WEAK POINT IN THE STRUCTURE. IN REVIEWING INTERNET POST THE ARM APPEARS TO BREAK IN THE SAME PLACE FROM EARLY AND LATE MODEL YEARS OF THE NEW BODY STYLE EXPLORER. THE CAR WAS NEVER TAKEN OFF MAIN ROADS, AND THERE IS NO OTHER DAMAGE TO WHEEL (SHOWN IN PHOTO). I HAVE MAJOR CONCERNS THIS APPEARS TO BE A ISSUE WITH EXPLORER MODELS AND IF ON A HIGHWAY WOULD CAUSE POSSIBLE LOSS OF LIFE. WE ARE LUCKY THAT THE CAR WAS NOT GOING FASTER AND IN TRAFFIC WHEN THIS EVENT HAPPED.

11/9/2018

VEHICLE WAS TRAVELING AT APPROXIMATELY 45 MPH ON A SMOOTH STRAIT STRETCH OF ROAD WHEN A LOUD BACK WAS HEARD AND A SUDDEN LOSS OF STEERING RESULTING IN STRIKING THE CURB AS IT CAME TO A STOP. UPON INSPECTION IT APPEARS THE LOWER CONTROL ARM FAILED JUST BEFORE THE BALLJOINT AND HAD BROKEN IN HALF. THIS APPEARS IT'S AN ISSUE ACROSS A RANGE IF EXPLORERS THAT UTILIZE THE SAME CONTROL ARM.

11/25/2019

According to Ford The APIM failed and needs to be replaced. The entire counsel is black and will not come on I can not control the heat in air in the back of my vehicle as well as the rear cameras, radio, navigation, car chargers, car play and other features. Before it went completely black and didn’t work it would disconnect the phone and turn off and on for about a week. This car is less than 3 years old.

8/9/2021

Unable to utilize the technology screen that the backup camera utilizes. Black screen with no power and unable to get visual or audio object warnings. Being informed the APIM is faulty.

10/21/2021

THE INTEGRATED BLIND SPOT MIRROR ON BOTH THE DRIVER SIDE AND PASSENGER SIDE IS MOUNTED AT THE WRONG ANGLE. IT DOES NOT SHOW THE BLIND SPOT OF THE CAR. YOU CAN NOT SEE ANY PORTION OF LOW PROFILE CARS IN THE BLIND SPOT MIRROR AND YOU CAN NOT SEE THE HEADLIGHTS OF MOST VEHICLES AT NIGHT. IT DOES SHOW THE VERY TOP OF TALLER CARS (SUVS/TRUCKS/VANS). I HAVE PHOTOS TAKEN WHILE DRIVING OF CARS THAT ARE IN THE BLIND SPOT. AS YOU CAN SEE IN THE PHOTOS, YOU CAN SEE ONLY THE VERY TOP OF THE VAN AND ALMOST NONE OF THE STANDARD CAR. AT NIGHT, THE ROOF OF THE CAR IS NOT AS HELPFUL TO SEE AS THE HEADLIGHTS. I CHECKED ANOTHER 2018 EXPLORER AT THE DEALERSHIP AND IT HAD THE SAME VIEW IN THE BLIND SPOT MIRROR. THE FORD SERVICE TECHNICIAN AGREED THAT THE VIEW ON THE 2018 EXPLORER WAS DIFFERENT FROM THE VIEW ON HIS PERSONAL 2016 FORD FUSION. HOWEVER, SINCE ALL OF THE 2018 EXPLORERS HAD THE SAME VIEW, IT COULD NOT BE FIXED. OLDER MODELS APPEAR TO HAVE BLIND SPOT MIRRORS THAT ARE CORRECTLY POSITIONED. 2014 FORD EXPLORER, 2015 FORD TRANSIT, AND 2016 FORD FUSION ALL HAD CORRECTLY POSITIONED BLIND SPOT MIRRORS. I CAME VERY CLOSE TO SIDE SWIPING A CAR AT NIGHT ON THE HIGHWAY ON THE DAY I PURCHASED THE EXPLORER. AS I WAS RELYING ON THE BLIND SPOT MIRRORS AND NO PORTION OF THE CAR COULD BE SEEN. THANKFULLY, A HORN SAVED US BOTH.

2/26/2018

PURCHASED MY EXPLORER ON MAY 28, 2018, VEHICLE CURRENTLY HAS LESS THAN 6,000 MILES ON IT AND THIS MORNING, MY DAUGHTER USED THE REMOTE TO UNLOCK THE DOORS AS IT SAT PARKED ON OUR DRIVEWAY, CLIMBED IN AND CLOSED THE FRONT PASSENGER DOOR AND THE BACK WINDOW SHATTERED. GLASS WAS INSIDE, OUTSIDE AND THEN PIECES CONTINUED TO FALL. THE BOTTOM OF THE WINDOW HAS SMALL CHUNKS OUT OF IT ON THE EDGES AS WELL.

7/23/2018

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB

8/30/2018

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT ATTEMPTED TO ACCELERATE TO PASS ANOTHER VEHICLE AND NOTICED AN ABNORMAL ODOR COMING FROM THE AIR CONDITIONING VENTS. THE ODOR SMELLED SIMILAR TO BURNING FUEL. THE VEHICLE WAS TAKEN TO COURTESY FORD (LOCATED AT 1107 BRASHEAR AVE, MORGAN CITY, LA 70380, (985) 492-7260) WHERE IT WAS DIAGNOSED THAT THE ODOR EMITTED FROM THE COATING ON THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT A SMOKE TEST WAS ALSO PERFORMED ON THE VEHICLE. A REPAIR WAS MADE INSIDE THE DRIVER'S SIDE WHEEL WELL. THE CONTACT TEST DROVE TWO SEPARATE 2018 FORD EXPLORERS AND EXPERIENCED THE SAME ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40. THE VIN WAS NOT AVAILABLE.

10/3/2018

I RECENTLY PURCHASED A 2018 FORD EXPLORER ON AUGUST 30 FROM HAMMONASSET FORD IN MADISON, CT. I PAID SEVERAL THOUSAND DOLLARS EXTRA FOR A SAFETY PACKAGE WHICH INCLUDES REAR SEAT BELT AIRBAGS. WE WERE DISAPPOINTED TO DISCOVER AN ISSUE IN THE SECOND ROW OF SEATS THAT HINDERS US FROM USING ONE OF THE SEATS BECAUSE OF THE AIRBAG CONFIGURATION. THE MIDDLE SEAT WHERE THERE ARE SEAT BELTS FOR THREE ONLY FITS TWO PEOPLE. THE DESIGN OF THE SEAT BELT LATCHES IS A FLAWED ONE. THE SEAT BELTS OVERLAP WHICH IS A SAFETY CONCERN NOT TO MENTION A HUMAN BODY CANNOT FIT IN THE SPACE THEY ALLOTTED. THIS CAR IS ADVERTISED FOR SEVEN PEOPLE BUT ONLY CAN SEAT SIX. I HAVE SEVEN PEOPLE IN MY FAMILY INCLUDING A BABY IN A CAR SEAT AND WE ALL CAN'T GO IN THE CAR TOGETHER AT THE SAME TIME BECAUSE OF IT. I REACHED OUT TO THE DEALERSHIP AS SOON AS WE GOT THE CAR HOME AND THEY TOLD ME TO GO TO FORD. THE PERSON I TALKLED TO TOLD ME NO NEED TO TALK TO THE OWNER OR BOTHER HER. THEY WOULD NOT HELP ME BECAUSE THEY SAID IT IS A DESIGN ISSUE NOT ANYTHING THEY CAN REPAIR. I REACHED OUT TO FORD WHO SAID THE SAME THING. I CONTINUED TO REACH OUT TO THE DEALERSHIP WHO HAD SERVICE REACH OUT TO FORD TO SEE IF THEY CAN CHANGE THE SEAT BELTS IN THE CAR BUT DUE TO SAFETY ISSUES THEY WERE TOLD THEY CANNOT AND AGAIN THEY SAID IT IS A DESIGN ISSUE NOT A MANUFACTURING ISSUE THEREFORE I SHOULD GO TO THE BBB.IN ADDITION TO HAMMONASSET FORD, I ALSO WENT TO HOFFMAN FORD IN EAST HARTFORD TO SHOW THE SALES MANAGER THE CAR. HE WAS SHOCKED ABOUT THE DESIGN OF THIS CAR. WE LOOKED AT THE SAME EXACT CAR WITHOUT THE SAFETY PACKAGE AND THE SEAT BELTS WERE NOT FLAWED. THE SALES MANAGER AT HOFFMAN FORD SAID HE CANT HELP ME BECAUSE I DIDN'T BUY THE CAR THERE BUT IF FORD REACHED OUT TO HIM HE COULD HELP. I CONTACTED THE BBB BUT THEY DECLINED MY APPLICATION DUE FOR THE SAME REASON SAYING IT IS NOT AN MANUFACTURING ISSUE.

10/11/2018

VEHICLE WAS STRUCK FROM BEHIND BY A PICK-UP TRUCK DRIVING AT A HIGH RATE OF SPEED. UPON IMPACT MY VEHICLE'S FRONT SEATS COLLAPSED INTO THE BACK SEATS CAUSING THE SEAT BELTS TO BE INEFFECTIVE. AS A RESULT THE PASSENGER IN MY VEHICLE SUSTAINED BACK AND NECK INJURIES. MY VEHICLE WAS STATIONARY AS THE TRAFFIC WAS AT A STANDSTILL. THE VEHICLE THAT STRUCK MY VEHICLE WAS TRAVELING AT ABOUT 70 MILES PER HOUR.

11/4/2019

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an unknown speed, the passenger’s side window frame detached without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The failure mileage was 35,872

8/17/2021

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the roof rail cover had detached from the vehicle. The dealer was made aware of the issue but informed the contact that parts were not yet available. The manufacturer was made aware of the failure and a case was opened. The vehicle was not repaired. The failure mileage was approximately 28,000. Parts distribution disconnect.

12/20/2021

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES SEEPED INSIDE THE VEHICLE CABIN WHILE DRIVING. THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN (2528 NY-17M, GOSHEN, NY 10924, (877) 706-3640) AND WAS REPAIRED AT LEAST TWICE FOR THE FAILURE. THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 3,000.

7/19/2018

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (KENDALL FORD, 250 E. OVERLAND RD, MERIDIAN, ID), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. AFTER RETRIEVING THE VEHICLE, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,143. *TT CONSUMER IS SMELLING A EXHAUST ODOR IN CAB INTER./ POSSIBLE ANOTHER TYPE OF SMELL... CUSTOMER STATES THAT HE JUST GETS A BAD ODOR INTERMITTENTLY THOUGHT IT MIGHT BE EXHAUST. UPDATED 10/23/18*JB

7/31/2018

I BELIEVE THE HEADLIGHTS ON FORD EXPLORERS ARE DEFECTIVE. WHEN ENCOUNTERING ONE IN THE ONCOMING LANE OF A 2 LANE ROAD, THE HEADLIGHT ARE OVERLY BRIGHT AND ANNOYING IN THE DAYLIGHT. AT NIGHT THEY ARE BLINDING PAINFUL AND DANGEROUS. IT DOESN'T HELP THAT THE MANUFACTURERS OF TRUCKS, INCLUDING SUVS, POSITION THE HEADLIGHTS AT THE SAME DISTANCE ABOVE THE ROAD AS THE WINDSHIELD OF A SEDAN.

3/30/2019

DRIVING IN THE DARK AND PASSENGER SIDE HEADLIGHT WENT OUT. GOT DIAGNOSED THAT IT WAS A BAD LIGHT HOUSING.GOT VARIOUS PRICES FROM 700 TO 1200 DOLLARS. NOW THE LIGHT WORKS .WAS OUT FOR 3 WEEKS DECIDED TO COME BACK ON.WELL I WOULD ASSUME ITS NOT THE HEADLIGHT OR JUST FAULTY ELECTRONICS. NOT SURE ANY HEKP?

11/9/2020

TL* THE CONTACT OWNS A 2018 FORD EXPLORER EQUIPPED WITH HANKOOK TIRES, TIRE LINE: VENTUS S1 NOBLE, TIRE SIZE: 255/50/R20, DOT NUMBER: 5MNC1AH3917. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE DUE TO CUPPING OF THE TIRES. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT TIRE HAD EXPERIENCED TREAD SEPARATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER HUNTLEY FORD LOCATED AT 13900 AUTO MALL DR, HUNTLY, IL 60142 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 24,000. THE VIN WAS NOT AVAILABLE.

10/29/2020

i notice that my car is sliding in somewhat wet terrain situations. I did notice it last year but didn't think at 24k miles my tire treads were bad. I had my car serviced and they are telling me at 32K miles I need new tires and they are bad. These tires are warranted for 50K miles. There are rubber tears at the tread and well as complete baldness. Terrible! Had I been driving much this winter there would no doubt be a incident. These are a issue on all 4 tires. I see there are many complaints with these Hankook Ventus Noble tires. Something needs to be done or recalled. We are the consumer. Protect us!

5/27/2022

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was reversing from the garage, the rearview camera was inoperable. There was no warning light illuminated. The contact stated that the failure had been reoccurring. The dealer was notified of the failure and informed the contact that the failure might be due to a computer software issue. The dealer also advised the contact to bring the vehicle in for a diagnosis. The manufacturer was notified of the failure and advised the contact to take the vehicle to the dealer for diagnosis. The vehicle was not diagnosed or repaired. The failure mileage was approximately 54,800.

1/28/2022

Within weeks of vehicle being out of warranty apim module failed. Vehicle completely lost all gps, intermitment screen failure that prevents seeing backup camera. Forward collison lights come on for no apparent reason. All lane assist functions intermittently work

6/9/2022

The contact owns a 2018 Ford Explorer. The contact stated that while parked in a parking lot and attempting to start the vehicle, the power steering assist warning light illuminated. The contact stated that the failure was intermittent. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. The vehicle has since been repaired.

5/19/2022

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was operating the vehicle, the hill assists and traction control warning lights illuminated. The power steering failed to cause the steering wheel to become extremely difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.

5/20/2022

TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500.

8/17/2018

TL* THE CONTACT OWNED A 2018 FORD EXPLORER. WHILE THE CONTACT WAS STOPPED AT A TRAFFIC LIGHT, SHE WAS INFORMED BY A PASSING MOTORIST THAT HER VEHICLE WAS ON FIRE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE SAFELY BEFORE IT BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED. STATE FARM AUTO INSURANCE COMPLETED A FIRE ASSESSMENT AND STATED THAT THE FIRE WAS CAUSED BY A FAILURE WITH THE BRAKE LINES. HINES PARK FORD INC (LOCATED AT 56558 PONTIAC TRAIL, NEW HUDSON, MI 48165, (888) 482-7660) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 982.

8/30/2018

FOR WEEKS NOW THE CAR HAS BEEN DECIDING WHAT TO DO. THE AIR CONDITIONER RANDOMLY TURNS OFF OR WON'T TURN ON. THE WINDOW WON'T ROLL UP OR DOWN. LIGHTS IN THE DASHBOARD RANDOMLY GO ON AND OFF ALL THE TIME. SOMETIMES THERE IS JUST A LOUD NOISE BUT NO LIGHTS. THEN RECENTLY WHEN I WAS DRIVING ON THE HIGHWAY GOING 55 MPH WITH MY 3 CHILDREN THE CAR SHUT ITS SELF OFF. THE LIGHTS WENT CRAZY THEN SHUT OFF. THERE WAS NO GAS OR BRAKES AS I WAS GOING 55 MPH. ONCE THE CAR CAME TO A ROLLING STOP. IT DID NOT TURN BACK ON. ONCE TOWED TO THE DEALERSHIP, THEY CANNOT FIND ANYTHING WRONG.

2/20/2020

WHILE TRAVELING WITH ADAPTIVE CRUISE ENGAGED WE WERE IN LEFT LANE FOLLOWING A SEMI APPROXIMATELY 1000' AHEAD OF US AND WHEN HE MOVED OVER TO MAKE AN EXIT OUR VEHICLE PASSED BY AND AUTO BRAKED HARD CAUSING VEHICLES BEHIND US TO TAKE EVASIVE ACTION FROM HITTING US ALONG WITH VEHICLES IN THE RIGHT LANE OF TRAFFIC. THIS ALSO HAPPENED AGAIN THE FOLLOWING WEEK EXCEPT PASSING BY A DUMP TRUCK. I WAS AWARE THAT TIME AN MASHED ACCELERATOR IN TIME AS INSTRUCTED AS PER OPERATING MANUAL. I DON'T FEEL SAFE USING MY CRUISE WITH OR WITHOUT ADAPTIVE ON AND NOW SEVERAL WEEKS LATER I'M GETTING AN 'ADAPTIVE CRUISE NOT AVAILABLE' MESSAGE DISPLAYED ON INSTRUMENT PANEL.

12/29/2020

The contact owns a 2018 Ford Explorer. The contact stated that while driving at various speeds, a strong, gas odor would emit through the vehicle without warning. Due to the fuel odor, he began to suffer from blurred vision, nausea, and headaches. The contact had sought medical attention for his symptoms. The contact had taken the vehicle to the dealer on two occasions and each time the dealer could not detect a failure. The contact also mentioned that once he began to drive a rental vehicle, his symptoms began to go away. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,000.

10/13/2021

The contact owns a 2018 Ford Explorer. The contact stated while driving 70 mph on the highway, y a piece of Sop A-pillar trim came off on the passenger side. The contact stated no warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed with needing the pillar trim to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000.

2/14/2022

The contact owns a 2018 Ford Explorer. The contact stated that initially, the infotainment screen would intermittently fail to operate upon the start of the vehicle without warning. Recently, the contact stated that the infotainment screen had completely failed and that the screen had remained blank while the vehicle was in operation. Due to the failure, the back over prevention camera was inoperable. The contact called the manufacturer who then referred him to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 33,000.

2/16/2022

The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, the rear hatch glass shattered without impact. The vehicle was taken to Safelite Auto Glass and repaired. The manufacturer was informed of the failure and informed the contact that the repair was not covered under the vehicle warranty. The failure mileage was approximately 50,000.

3/4/2022

The contact owns a 2018 Ford Explorer. The contact stated the water pump was leaking. While driving, the vehicle overheated and stalled. The overheating message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 79,000.

5/6/2022

i notice that my car is sliding in somewhat wet terrain situations. I did notice it last year but didn't think at 24k miles my tire treads were bad. I had my car serviced and they are telling me at 32K miles I need new tires and they are bad. These tires are warranted for 50K miles. There are rubber tears at the tread and well as complete baldness. Terrible! Had I been driving much this winter there would no doubt be a incident. These are a issue on all 4 tires. I see there are many complaints with these Hankook Ventus Noble tires. Something needs to be done or recalled. We are the consumer. Protect us!

5/27/2022

Within weeks of vehicle being out of warranty apim module failed. Vehicle completely lost all gps, intermitment screen failure that prevents seeing backup camera. Forward collison lights come on for no apparent reason. All lane assist functions intermittently work

6/9/2022

The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.

8/26/2022

The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.

9/30/2022

The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.

10/20/2022

The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.

10/20/2022

The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.

11/2/2022