2020 Ford Explorer Owner Complaints

I PURCHASED A 2020 FORD EXPLORER AT SAMES FORD IN LAREDO, TX. THE VEHICLE WAS RECEIVED 11 SEPT 2019. THE VEHICLE BROKE DOWN ON 18 SEPT 2019 IN INDIANA (MILEAGE 1896) WHILE IN MOTION ON THE HIGHWAY. THE VEHICLE WAS TOWED TO AUTO PARK FORD IN STERGIS, MICHIGAN. THE PROBLEM WAS THE TRANSMISSION OIL COOLER, WHICH I NOW KNOW IS ENDEMIC TO THIS MODEL. I WAS TOLD THE FAILURE OF THE TRANSMISSION OIL COOLER HAD ALSO CAUSED THE TRANSMISSION TO FAIL. THE TRANSMISSION & OIL COOLER WERE REPLACED AND I HAD TO DRIVE FROM NEW YORK TO MICHIGAN AT MY OWN EXPENSE TO GET THE CAR WHEN IT WAS REPAIRED AND RETURNED TO ME 4 OCT 2019. THIS VEHICLE BROKE DOWN AGAIN WHILE IN MOTION ON THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) 5 NOV 2019 (MILEAGE APPROX..5,300) IN LAREDO, TX. AT THAT TIME, THEY TOOK THE ORIGINAL CAR BACK AND GAVE ME AN IDENTICAL, NEW 2020 FORD EXPLORER WHICH SUBSEQUENTLY BROKE DOWN WITH THE EXACT SAME TRANSMISSION OIL COOLER FAILURE.

12/13/2019

THIS VEHICLE WAS GIVEN TO ME ON OR ABOUT 12 NOVEMBER 2019 AS A REPLACEMENT FOR A 2020 FORD EXPLORER, VIN [XXX], PURCHASED FROM SAMES FORD IN LAREDO, WHICH TWICE HAD FAILURE OF THE TRANSMISSION COOLING SYSTEM WHILE IN MOTION ON THE HIGHWAY. THIS NEW VEHICLE BROKE DOWN WHILE IN MOTION IN THE HIGHWAY WITH THE SAME PROBLEM (TRANSMISSION OIL COOLER) IN NEW BOSTON, TEXAS ON 22 NOV 2019 (MILEAGE 1021). JOHNSTON FORD IN NEW BOSTON COULD NOT IMMEDIATELY SECURE THE PARTS AS THEY WERE IN HIGH DEMAND FROM FORD, AND THE VEHICLE WAS NOT FULLY REPAIRED UNTIL 10 DECEMBER 2019. I INTEND TO SELL THIS VEHICLE AS SOON AS IT IS RETURNED TO ME AS I NO LONGER HAVE FAITH THAT THIS MODEL CAN BE RELIED ON FOR SAFE HIGHWAY PERFORMANCE. ON BOTH VEHICLES, THE TRANSMISSION OIL COOLER FAILURE OCCURRED AFTER A MINIMUM OF TWO HOURS OF CONSTANT HIGHWAY DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/13/2019

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED, THE ENGINE SUDDENLY BEGAN TO REV VERY HIGHLY AND THE VEHICLE ATTEMPTED TO ACCELERATE FORWARD. THE DRIVER DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM MOVING. THE TRANSMISSION WAS SWITCHED INTO NEUTRAL, BUT THE FAILURE CONTINUED. AFTER TURNING THE VEHICLE OFF AND BACK ON, IT RESUMED NORMAL OPERATION. THE MANUFACTURER AND LEVITOWN FORD (3195 HEMPSTEAD TPKE, LEVITOWN, NY) WERE NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 2,000. *DT*JB

11/12/2019

DEEP SLEEP MODE ACTIVATES AFTER 2 DAYS. MOST RECENT EXPERIENCE INVOLVED HAVING TO JUMP START THE CAR AFTER SETTING 3 DAYS.

1/1/2020

BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH.

12/10/2019

ON JANUARY 6, 2020, I WAS DRIVING TO WORK, APPROACHING A RED LIGHT AND COULD NOT STOP. I WAS GOING AROUND 40 MPH. THEN, I BEGIN PRESSING ON THE BREAK WITH MY RIGHT FOOT AND COULD NOT STOP. NEXT, I USED BOTH FEET PRESSING THE BREAK PEDAL TO THE FLOOR AND COULD BARELY BRING THE TRUCK TO A STOP. AT THE SAME TIME, THERE WERE WARNING LIGHTS FLASHING (PARKING BREAK, ALL WHEEL DRIVE, TRACTION CONTROL) ON THE DASH. I IMMEDIATELY TOOK THE VEHICLE TO DEALERSHIP WHERE I PURCHASED IT. THEY PROVIDED ME WITH A LOANER VEHICLE. ON FRIDAY, JANUARY 10, 2020, THE DEALERSHIP CONTACTED ME TO PROVIDE ME AN UPDATE. THEY ADVISED THAT FORD MOTOR COMPANY ADVISED THEM THAT THIS WAS A SERVICE ANNOUNCEMENT (MEANING THIS INFORMATION IS KNOWN TO FORD AND ALL FORD DEALERSHIPS NOT TO THE CUSTOMERS). DEALERSHIP ADVISED REAR BREAK CALIBERS NEEDS REPLACING, REAR BREAK MOTOR NEEDS REPLACING, AND REAR BREAK PADS NEEDS REPLACING. DEALERSHIP ADVISED ALL PARTS ARE ON NATIONAL BACK ORDER AND DOES NOT KNOW WHEN THEY WILL BE AVAILABLE.

1/12/2020

HAVE EXTREMELY STRONG EXHAUST FUMES COMING IN THE FRESH AIR INTAKE-MAKING ME AND MY PASSENGERS EXTREMELY SICK-NAUSEUS, REALLY BAD HEADACHES, EXTREMELY SLEEPY, ACID REFLUX AND EVEN HAVE PEOPLE ASK HALF HOUR AFTER LEAVING THE VEHICLE IF WE'VE BEEN STANDING NEXT TO AN EXHAUST PIPE!!!! ONE OF THESE TIMES, IM NOT GOING TO REALISE JUST HOW TIRED ITS MAKING ME-THAT I CRASH AND KILL MYSELF OR WORSE KILL SOMEONE ELSE OR FAMILY!! SERIOUS ISSUE ANS FORD CLAIMS......NOTHING WRONG!! [XXX]!! THIS IS A DEADLY FLAW THAT NEEDS TO BE DEALT WITH RIGHT NOW!!! WAY STRONGER WHEN IDLING, NOT AS BAD IF YOU PUT THE HVAC ON RECIRCULATE CABIN AIR-BUT EVEN THAT WONT STAY ENGAGED FOR MORE THAN 15MINUTES!! THAT IN ITSELF TELLS ME THERES A FLAW WITH THE FRESH AIR INTAKE MODE DOOR SOLENOID!!! PLEASE HELP ME AND MY FAMILY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

11/27/2019

ON A 400 MILE ROAD TRIP ON A HIGHWAY, WE STARTED FEELING EXHAUST FUMES IN THE INSIDE CABIN. FELT NAUSEA AND WATERY EYES AND HAD TO STOP COUPLE OF TIME TO GET A BREATH OF FRESH AIR. NOT SURE WHAT THE ISSUE WAS IT DISAPPEARED AFTER AN HOUR. SCARY THING IS I SEE SOME ELSE ALSO HAS REPORTED THE SAME ISSUE. COULD BE VERY HAZARDOUS HAVING EXHAUST FUMES COMING IN SIDE THE CABIN.

12/8/2019

MY BRAND NEW 2020 FORD EXPLORER PLATINUM TOP OF LINE MODEL (VIN [XXX]) BROKE DOWN ON CHRISTMAS EVE 2019 AFTER A COMPLETE ENGINE SEIZURE WITH LESS THAN 2000 MILES AND LEFT US STRANDED WITH MY FAMILY FOR HOURS IN THE MIDDLE OF THE ROAD. THE VEHICLE LOST ALL POWER AND CONTROL AND HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY DOING 80 MILES PER HOUR THE RESULT COULD HAVE BEEN CATASTROPHIC AND POTENTIALLY FATAL. IT HAS BEEN AT THE DEALERSHIP SINCE AND I AM BEING TOLD IT NEEDS A NEW ENGINE BUT FORD CANNOT PROVIDE A DATE WHEN THE ENGINE WILL BE AVAILABLE. REMEMBER....THIS VEHICLE WAS ONLY A MONTH OLD! A 2020 VEHICLE BROKE DOWN IN 2019!!! THE DEALERSHIP IS BEING FANTASTIC AND TRYING TO SWAP THE VEHICLE OUT FOR ME BUT FORD HAS DENIED THEIR REQUEST. I FINALLY SPOKE WITH A FORD CUSTOMER SERVICE REP ([XXX]) AND SHE TOLD ME THAT THE ENGINES FOR THIS MODEL (YES ENGINES PLURAL!) ARE BEING SHIPPED AT THE END OF THE MONTH. I ASKED HER DIRECTLY IF I WAS THE ONLY ONE EXPERIENCING THIS ISSUE AND SHE FLAT OUT SAID "NO, YOU'RE NOT". I REGRET HAVING PURCHASED A NEW MODEL YEAR VEHICLE OF THIS EXPLORER AND NOW FULLY THINK THIS IS A DANGEROUS VEHICLE. I HOPE FORD SEES THIS. I THINK THEY HAVE A SERIOUS ISSUE AND SOON IT WILL COME OUT THAT THERE ARE SERIOUS PROBLEMS WITH THE 2020 EXPLORER. JUST WAIT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

1/11/2020

VEHICLE STALLED WHEN PULLING OUT FROM A STOP LIGHT ONTO A HIGHWAY (65MPH). IT TOOK SEVERAL ATTEMPTS TO RESTART. THE VEHICLE ONCE PUT IN DRIVE JERKED FORWARD/BACKWARD WHEN I HIT THE GAS. THE RPMS WENT UP BUT THE CAR WAS NOT DRIVING WELL. IT STALLED AGAIN. I HAD TO REPEAT THIS PROCESS 4 MORE TIMES. IT FINALLY BEGAN TO DRIVE AND THEN THE ENGINE LIGHT CAME ON. THE FORD PASS APP GAVE ME AN ERROR CODE. MALFUNCTION INDICATOR LAMP. THE VEHICLE HAS 109 MILES. THE CAR IS WITH THE DEALER LESS THAN 2 DAYS AFTER PURCHASE.

1/25/2020

BREAKS GAVE OUT WHILE BACKING OUT OF LANE. SEPARATE ISSUE PRESSED ON GAS NO RESPONSE OR DELAYED RESPONSE IN STOP AND GO TRAFFIC. ACTED LIKE IT WAS ALMOST OUT OF GAS BUT NOT. ALSO OTHER SMALL ISSUE IS LOUD HIGH WHISTLE NOISE ABOVE 70MPH.

12/10/2019

THE EXPLORER WAS PUT INTO REVERSE. THE VEHICLE DROVE FORWARD ABOUT 3 FT, JERKED, THEN SLAMMED INTO REVERSE. REACTION TIME ON MY BEHALF WAS SLOW AS IT WAS UNEXPECTED, I ALMOST HIT A LIGHT POLE. THIS OCCURRED IN A PARKING LOT

2/5/2020

THE EXPLORER WAS PUT INTO REVERSE. THE VEHICLE DROVE FORWARD ABOUT 3 FT, JERKED, THEN SLAMMED INTO REVERSE. REACTION TIME ON MY BEHALF WAS SLOW AS IT WAS UNEXPECTED, I ALMOST HIT A LIGHT POLE. THIS OCCURRED IN A PARKING LOT

2/5/2020

VEHICLE UNEXPECTEDLY BREAKS, AS IF DETECTING A CRASH, WHEN THERE IS CLEARLY NO CAR AHEAD. VEHICLE TAKES OVER CONTROL OF BREAKS UNEXPECTEDLY. HAS HAPPENED ON REPEATED OCCASIONS AND ALREADY REPORTED TO MANUFACTURER MONTHS AGO.

2/5/2020

WHILE DRIVING ON THE HIGHWAYTHE 'STEERING FAULT SERVICE NOW LIGHT' CAME UP ON THE DASHBOARD WHILE TRAVELING 75 MPH MILES ON ODOMETER 900. AFTER STOPPING THE CAR AND RESTARTING IT THE 'STEERING LOSS STOP SAFELY' MESSAGE POPPED UP ON THE DASHBOARD I HAD TO DRIVE TO THE DEALERSHIP WITH NO POWER STEERING OR ANY TRANSMISSION OPTIONS LIKE SPORT, ECONOMY, REGULAR, DEEP SNOW, NO ASSIST FOR UPHILL OR DOWNHILL PARKING

3/2/2020

WHEN OUTSIDE TEMP IS BELOW MINUS 5 DEGREES STEERING IS HARD, AT SLOW SPEED STEERING LOCKED HAD TO JERK IT TO CONTROL. ABOVE 60MPH STEERING OK. HAPPENED AT PARKING LOT SPEED (LOCKING UP) AND BELOW 60MPH HARD STEERING.

3/29/2020

WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR

5/21/2020

PASSENGER MIDDLE ROW CAPTAIN CHAIR WAS NOT LOCKED IN PLACE RESULTING IN CHILD OCCUPANT TO BE PROPELLED FROM SEAT IN REAR MOST POSITION ALL THE WAY TO FRONT MOST POSITION WHILE ABRUPTLY BRAKING CAUSING CHILD TO STRIKE REAR OF PASSENGER FRONT SEAT. UPON DEALERSHIP INSPECTION WE WERE INFORMED THAT THERE IS A TSB THAT STATED IF THE BATTERY IS DISCONNECTED OR DEAD FOR A PERIOD OF TIME REPROGRAMMING OF THE DOOR CONTROL MODULE WOULD BE REQUIRED TO RESET. PREVIOUS TO INCIDENT DEALER HAD DISCONNECTED BATTERY FOR REPLACING DOOR WINDOW SWITCH AND RETURNED VEHICLE TO US WITH THIS PROBLEM. THERE WAS NO WARNING OR INDICATION THAT THIS SEAT WAS UNSAFE TO BE OCCUPIED AND THAT REPROGRAMMING OF DOOR MODULE REQUIRED. ON TOP OF THE SAFETY CONCERN THIS WOULD ALSO MEAN THAT IF REPLACING A BATTERY YOU WOULD REQUIRE FORD TO SAFELY PERFORM THIS. SOMEONE IS GOING TO GET SERIOUSLY HURT HERE AND OBVIOUSLY FORD KNOWS ABOUT THE ISSUE WITH TSB RELEASED. *TR

6/8/2020

WHILE I WAS DRIVING ON THE INTERSTATE, IN THE LEFT MOST LANE, THERE WAS ROAD ON THE SIDE OF THE ROAD SIGHTED AHEAD THAT WAS EXTENDING INTO THE LEFT LANE I WAS TRAVELING IN. TO AVOID THE UPCOMING LANE INFRINGEMENT, I NEEDED TO ACCELERATE TO CHANGE LANES TO THE RIGHT OF ME. I HAD PLENTY OF ROOM TO EXECUTE EVASIVE MANEUVERS; THE 2020 EXPLORER ST HOWEVER, DID NOT ALLOW ME TO CHANGE LANES AND INSTEAD APPLIED THE BRAKES AND FROZE MY ABILITY TO STEER - ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED TWICE ON THE INTERSTATE. I TOOK THE VEHICLE TO FORD - NO EXPLANATION/CANNOT FIND A PROBLEM. THE VEHICLE ALSO UNEXPECTEDLY BREAKS WHEN NOTHING IS NEAR IT. THIS ALSO HAPPENS IN REVERSE. THE CAR WILL NOT LET ME REVERSE OUT OF MY GARAGE - NOTHING IS ANYWHERE NEAR IT!!! I HAVE TO TURN THE CAR OFF AND RESTART IT TO CLEAR ITS SENSORS. NOTHING IS THERE!!! I HAVE HAD THE CAR ABOUT 7 MONTHS AND ONLY HAVE ABOUT 2000 MILES ON THE CAR. I'M AFRAID TO DRIVE IT AND WANT TO RETURN IT. THE SENSORS ARE OBVIOUSLY MALFUNCTIONING. THE VEHICLE WILL NOT REMEMBER SEAT SETTINGS OR MIRROR SETTINGS. IT ALSO INADVERTENTLY CHANGES THE SEAT LOCATION WHILE GOING FROM PARK TO DRIVE OR SITTING AT A LIGHT AND PUSHES IT ALL THE WAY FORWARD RAMMING MY KNEES/LEGS INTO THE DASH.... IT WILL NOT STOP GOING FORWARD UNLESS I TURN THE VEHICLE COMPLETELY OFF. THIS IS DEFINITELY A MALFUNCTION. I HAVE TAKEN IT TO FORD DEALER SERVICE - THEY CANNOT FIND A PROBLEM. *TR

5/21/2020

I HAVE NUMEROUS FAULT MESSAGES, PRE COLLISION ASSIST FAULT, 4WD TEMP DISABLED, 4WD SYSTEM FAULT SERVICE REQUIRED, SERVICE REQUIRED, DRIVE MODE UNAVAILABLE FAULT,AUTO HOLD SYSTEM FAULT,SERVICE ADVANCETRAC, VEHICLE WILL NOT SWTICH INTO PARK OR NEUTRAL. I WAS IN MOTION AT THE STATE SPEED LIMIT OF 70 ON THE OHIO TURNPIKE WHEN OUT OF THE BULE THE WARNING CLUSTER LIT UP LIKE A CHRISTMAS TREE WITH MUTIPLE FAULTS AND SYSTEM ERRORS. VEHICLE HAS LIMITED BRAKING.

7/18/2020

WHEN REVERSING CAMERA WILL SHOW BLUE SCREEN AND NOT GIVE ANY ADDITIONAL WARNINGS SINCE NOTHING CAN BE DETECTED. THIS IS AND ON AND OFF ISSUE SO CAN HAPPEN AT ANY TIME. I'VE ADDED PICTURES TAKEN AT DIFFERENT DAYS AND TIMES. I'VE JUST PUT TODAY'S DATE BECAUSE I CAN'T REMEMBER HOW LONG AS THIS HAS BEEN HAPPENING FOR.

11/22/2020

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

11/29/2020

DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR

5/28/2020

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED WHILE THE VEHICLE WAS AT A STAND STILL AND ATTEMPTING TO START THE VEHICLE, THE FRONT PASSENGER'S SIDE MIRROR FAILED TO OPEN. THE CLIMATE CONTROL FAILED TO OPERATE CORRECTLY, WHICH CREATED A VISIBILITY HAZARD FOR THE DRIVER. THE CONTACT STATED THAT THE BLIND SPOT DETECTION, CROSS TRACK, SIDE OBSTACLE DETECTION, PRE-COLLISION ASSIST NOT AVAILABLE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD OF HUNTINGTON LOCATED AT 333 W JERICHO TURNPIKE, HUNTINGTON, NY 11743, WHERE IT WAS DIAGNOSED WITH NEEDING TO UPDATE AN UNKNOWN SOFTWARE AND TO REPLACE AN UNKNOWN MODULE. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE WHICH WAS RECENTLY CLOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

8/5/2020

ON SATURDAY AUGUST 22, I DROVE MY 2020 FORD EXPLORER SPORT TO WORK IN MY COMPANY PARKING LOT. WHEN I ATTEMPTED TO LEAVE WORK TO GO HOME, AFTER STARTING THE CAR, I RECEIVED A SUCCESSION OF WARNING NOTICES - HILL START ASSIST NOT AVAILABLE / REVERSE BRAKE ASSIST NOT AVAILABLE / PRE-COLLISION ASSIST NOT AVAILABLE / SERVICE ADVANCE TRAC / STEERING LOSS - STOP SAFELY. THE CAR WAS BRAND NEW, NOT EVEN A YEAR OLD AND HAS ONLY 7,000 MILES. THE CAR WAS TOWED TO SUMMIT FORD IN SIVERTHORNE COLORADO ON AUGUST 23 WHERE IT HAS BEEN FOR TWO WEEKS. IT IS ABSOLUTELY OUTRAGEOUS THAT A RELATIVELY NEW CAR WOULD HAVE A CATASTROPHIC FAILURE OF THE STEERING SYSTEM WITHOUT WARNING LEAVING ME WITHOUT A VEHICLE FOR OVER TWO WEEKS. NEEDLESS TO SAY, I WILL NEVER PURCHASE ANOTHER FORD PRODUCT BUT THEY NEED TO BE HELD ACCOUNTABLE FOR THE INCONVENIENCE THEY HAVE CAUSED ME WITH THIS OBVIOUSLY INFERIOR PRODUCT.

9/3/2020

THIS TRUCK HAS A FEW DIFFERENT ISSUES ON AND OFF ISSUES 1. THE REVERSE CAMERA STOPS WORKING TURNS BLUE WHEN TRYING TO REVERSE 2. ALL MY WARNING SENSORS STOP WORKING GOING REVERSE OR FORWARD WHEN TRYING TO PARK THERE'S EVEN TIMES WHEN I'M DRIVING AND I GET A WARNING THAT MY SENSOR ARE NOT WORKING TO REFER TO MANUAL 3.MY CAR CAR HAS AN AUTO SHUT OFF WHEN ON A RED LIGHT FOR SOME REASON THIS IS NOT WORKING I GET THE SYMBOL ON DASH BOARD BUT IS CROSSED WITH A LINE 4. WHEN DRIVING AND I STEP ON GAS THE RPM STAY HIGH LIKE IF THE ENGINE OR TRANSMISSION IS TRYING TO CATCH UP 5. WHEN DRIVING OR YOU STEP ON GAS HEAVILY I GET A ROTTEN EGG SMELL OR SEWER TYPE SMELL IN CABIN NOT A PLEASANT SMELL I'M CONSTANTLY KEEP HAVING THIS ISSUES ON AND OFF WILL NEED TO FIND OUT IS FORD IS GONNA FIX THIS ISSUES THEY KEEP GIVING ME THE RUN AROUND THAT THERE'S NO WORKER RIGHT. NOW

1/31/2021

STARTING ABOUT THE BEGINNING OF JULY MY NEW 2020 EXPLORER ST STARTED SLAMMING ON THE BRAKES IN REVERSE, WITH NO OBJECTS NEAR BY. THEN IT STARTED THROWING A FAULT FOR THE REVERSE BRAKING SYSTEM. I HAVE HAD THE VEHICLE BACK TO THE DEALER 3 TIMES FOR THE SAME ISSUE. AFTER THE SECOND TIME IT HAD MORE FAULT CODES FOR HILL ASSIST, FORWARD COLLISION, AND ADVANCED TRAC. AFTER THE THIRD TIME AT DEALER THEY ASSURED ME THE ISSUE WAS FIXED. NEEDLESS TO SAY IT IS HAVING THE ISSUES AGAIN. I HAVE ALSO HAD THE CHECK ENGINE LIGHT COME ON AND THEY DETERMINED THE TEMP SENSOR NEEDED TO BE REPLACED. THE FLEX PIPE IS MAKING A HORRIBLE NOISE AS WELL AND THE SOLUTION WAS TO PUT A CLAMP ON IT AND THE SOUND IS MUCH BETTER BUT STILL THERE! THIS VEHICLE SEEMS TO BE A LEMON.

9/7/2020

SEVERAL TIMES WHEN THE REAR CAMERA JUST DOESN'T WORK - NO PARTICULAR REASON BUT IT'S JUST OUT. IT USUALLY RESUMES NORMAL OPERATION AFTER SHUTTING OFF THE CAR AND RESTARTING BUT SOMETIMES I'VE HAD TO SHUTDOWN AND RESTART MORE THAN ONCE (SEE PICTURE FROM MOST RECENT ISSUE). THE EMERGENCY BREAKING SYSTEM, PARTICULARLY WHEN MOVING IN REVERSE HAS ENGAGED UNEXPECTEDLY NUMEROUS TIMES WITHOUT WARNING AND WITHOUT ANY DANGER OR OBSTRUCTIONS IN THE WAY OF MY CAR. THIS HAS HAPPENED IN MY DRIVEWAY WELL BEFORE THE SIDEWALK AND WHEN THERE HAVE BEEN NO PEOPLE ARE ANIMALS ANYWHERE NEARBY. THIS HAS ALSO HAPPENED AT OTHER TIMES AND PLACES BEYOND MY DRIVEWAY AND I'VE HAD THE EMERGENCY BREAKING SYSTEM ENGAGED WHILE IN DRIVE AND STOPPED AT A STOP LIGHT. THERE HAVE BEEN OTHER UNUSUAL ELECTRICAL ISSUES WHERE THAT AREN'T NECESSARILY SAFETY RELATED BUT MIGHT INDICATE A BROADER ELECTRICAL ISSUE. FOR EXAMPLE, THE RADIO OFTEN DOESN'T WORK OR RESPOND TO COMMANDS TO CHANGE CHANNELS, VOLUME, ETC.

11/17/2020

OVER THE LAST SEVERAL DAYS OF HEAVY SNOW AND RAIN, I'VE NOTICED SIGNIFICANT LEAKING IN THE REAR STORAGE ARE OF MY 2020 EXPLORER. WATER WILL RUN DOWN THE RIGHT SIDE OF THE TRUNK SPACE, OVER THE SPEAKER GRILLE, AND INTO THE STORAGE COMPARTMENT AND SPARE TIRE SPACE. AS A RESULT OF THIS LEAK, I HAVE HAD ISSUES WITH THE TAILGATE RELEASE NOT OPERATING CORRECTLY (WON'T OPEN), AND MORE IMPORTANTLY, THE AUDIO CONTROL MODULE WHICH POWERS AUDIO TO THE SPEAKERS IN THE CAR STOPS WORKING INTERMITTENTLY. THIS POSES A SAFETY ISSUE, SINCE WITHOUT SOUND FROM THE SPEAKERS, I HAVE NO REAR COLLISION DETECTION, NO FORWARD CRASH DETECTION, AND NO CROSS TRAFFIC DETECTION WHILE IN REVERSE. FURTHERMORE, I AM CONCERNED THAT THE LOUD POPPING NOISES COMING FROM THE DRIVER AND PASSENGER SIDE AS WELL AS THE SUBWOOFER CAN POTENTIALLY START A FIRE DUE TO ELECTRICAL ISSUES. ACCORDING TO TSB 20-2425, IT APPEARS A WATER LEAK IN THE REAR OF 2020 EXPLORERS IS A KNOWN ISSUE. THE DEALERSHIP REFUSES TO HONOR THE REPAIR UNDER THE BUMPER TO BUMPER WARRANTY WHICH COVERS MY CAR FOR 36 MONTHS OR 35000 MILES (WHICH EVER COMES FIRST), SO I AM LEFT WITH A CAR THAT IS A MAJOR SAFETY CONCERN FOR ME. THE CAR IS 100% PAID FOR, BUT WITH MY CURRENT FINANCIAL SITUATION, I CANNOT AFFORD ANOTHER VEHICLE EVEN WITH TRADE-IN VALUE.

1/13/2021

WHEN PLACED IN REVERSE, THE BACK UP CAMERA SCREEN TURNS BLUE AND YOU CANNOT SEE, ERROR ALARM SOUNDS ON DASH.

1/21/2021

2020 FORD EXPLORER ST WITH APPROXIMATELY 5,200 MILES. YESTERDAY, I STARTED THE VEHICLE AND PUT IT INTO REVERSE AND IT STARTED TO ROLL BACKWARDS EVEN THOUGH MY FOOT WAS ON THE BRAKE. REGARDLESS OF HOW HARD I PUSHED THE BRAKE, THE CAR CONTINUED TO LUNGE BACKWARD UNTIL I FULLY DEPRESSED/REPRESSED THE BRAKE. WITH MY FOOT ON THE BRAKE THE VEHICLE CONTINUED TO MOVE. THIS SAME EVENT OCCURRED A FEW MONTHS AGO BUT WHEN IN DRIVE AND THE VEHICLE CONTINUED TO LUNGE FORWARD DESPITE MY FOOT FULL PRESSING THE BRAKE AS MUCH AS POSSIBLE. I SHUT OFF THE VEHICLE, WAITED A FEW MINUTES, AND ATTEMPTED TO RESTART. RESTARTED WITHOUT ISSUE. TODAY, I ATTEMPTED TO START THE CAR AND ALL LIGHTS ON THE DASHBOARD BEGAN FLASHING AND THE ENGINE FAILED TO TURNOVER. THE IN-DASH DISPLAY THEN BEGAN BEEPING, FLASHING ALL SERVICE/HAZARD/WARNING INDICATORS, AND CYCLING THROUGH THE FOLLOWING ERROR MESSAGES: - STEERING ASSIST FAULT SERVICE REQUIRED; - SEE MANUAL (WITH WRENCH ICON INDICATING POWERTRAIN FAULT); - FRONT CAMERA FAULT SERVICE REQUIRED; - SERVICE ADVANCETRAC; - FULL ACCESSORY POWER ACTIVE; - PARK BRAKE FAULT SERVICE NOW; - PRE-COLLISION ASSIST NOT AVAILABLE; - CHECK PARK AID; - REVERSE BRAKE ASSIST NOT AVAILABLE SEE MANUAL; - HILL DESCENT CONTROL FAULT; - NORMAL CRUISE ACTIVE ADAPTIVE BRAKING OFF; I TURNED OFF THE VEHICLE AND ATTEMPTED A FEW MORE RESTARTS RANGING IN INTERVALS FROM AN IMMEDIATE START/STOP, 1 MINUTE, 5 MINUTES, AND 10 MINUTES WITHOUT SUCCESS (SAME ERROR MESSAGES DISPLAYED AS DESCRIBED ABOVE). MY NEXT ATTEMPT WAS A FEW HOURS LATER AND THE VEHICLE STARTED WITHOUT ERROR, BUT DID NOT GIVE ANY INDICATION THAT THE VEHICLE HAD FAILED TO START THE PREVIOUS TIME AND THE 'POWERTRAIN FAULT' WRENCH ICON REMAINED LIT.

11/10/2020

SEVERAL TIMES WHEN THE REAR CAMERA JUST DOESN'T WORK - NO PARTICULAR REASON BUT IT'S JUST OUT. IT USUALLY RESUMES NORMAL OPERATION AFTER SHUTTING OFF THE CAR AND RESTARTING BUT SOMETIMES I'VE HAD TO SHUTDOWN AND RESTART MORE THAN ONCE (SEE PICTURE FROM MOST RECENT ISSUE). THE EMERGENCY BREAKING SYSTEM, PARTICULARLY WHEN MOVING IN REVERSE HAS ENGAGED UNEXPECTEDLY NUMEROUS TIMES WITHOUT WARNING AND WITHOUT ANY DANGER OR OBSTRUCTIONS IN THE WAY OF MY CAR. THIS HAS HAPPENED IN MY DRIVEWAY WELL BEFORE THE SIDEWALK AND WHEN THERE HAVE BEEN NO PEOPLE ARE ANIMALS ANYWHERE NEARBY. THIS HAS ALSO HAPPENED AT OTHER TIMES AND PLACES BEYOND MY DRIVEWAY AND I'VE HAD THE EMERGENCY BREAKING SYSTEM ENGAGED WHILE IN DRIVE AND STOPPED AT A STOP LIGHT. THERE HAVE BEEN OTHER UNUSUAL ELECTRICAL ISSUES WHERE THAT AREN'T NECESSARILY SAFETY RELATED BUT MIGHT INDICATE A BROADER ELECTRICAL ISSUE. FOR EXAMPLE, THE RADIO OFTEN DOESN'T WORK OR RESPOND TO COMMANDS TO CHANGE CHANNELS, VOLUME, ETC.

11/17/2020

BACK UP CAMERA INOPERATIVE. IN REVERSE, THE VEHCLE WILL SWITCH TO THE BACKUP CAMERA BUT THE DRIVER CAN NOT SEE THE IMAGES, THE SCREEN WOULD BE DARK AND SNOWY.

11/29/2020

THIS TRUCK HAS A FEW DIFFERENT ISSUES ON AND OFF ISSUES 1. THE REVERSE CAMERA STOPS WORKING TURNS BLUE WHEN TRYING TO REVERSE 2. ALL MY WARNING SENSORS STOP WORKING GOING REVERSE OR FORWARD WHEN TRYING TO PARK THERE'S EVEN TIMES WHEN I'M DRIVING AND I GET A WARNING THAT MY SENSOR ARE NOT WORKING TO REFER TO MANUAL 3.MY CAR CAR HAS AN AUTO SHUT OFF WHEN ON A RED LIGHT FOR SOME REASON THIS IS NOT WORKING I GET THE SYMBOL ON DASH BOARD BUT IS CROSSED WITH A LINE 4. WHEN DRIVING AND I STEP ON GAS THE RPM STAY HIGH LIKE IF THE ENGINE OR TRANSMISSION IS TRYING TO CATCH UP 5. WHEN DRIVING OR YOU STEP ON GAS HEAVILY I GET A ROTTEN EGG SMELL OR SEWER TYPE SMELL IN CABIN NOT A PLEASANT SMELL I'M CONSTANTLY KEEP HAVING THIS ISSUES ON AND OFF WILL NEED TO FIND OUT IS FORD IS GONNA FIX THIS ISSUES THEY KEEP GIVING ME THE RUN AROUND THAT THERE'S NO WORKER RIGHT. NOW

1/31/2021

THE VEHICLE HAS A 'WAKE UP' NOISE UNLIKE ANY OTHER THAT FORD CAN SHOW ME. ONCE YOU OPEN THE DRIVERS DOOR, IT MAKE AN EXTREMELY LOUD METAL GRINDING NOISE UNDER THE HOOD IN THE ABS AREA. AFTER YOU DRIVE THE VEHICLE AND PARK IT, IT DOES IT BY ITSELF 30 MINS LATER THEN AGAIN ONCE YOU OPEN UP THE DOOR AGAIN. ALSO, THE BREAK PEDAL AND BREAKS LOCK IN PLACE AT TIMES WHEN GOING FROM PARK TO DRIVE OR REVERSE. NOT IMMEDIATELY, BUT ONCE YOU START TO MOVE CAUSING THE VEHICLE TO VIOLENTLY JERK. THE 'CRASH WARNING' FOR A VEHICLE STOPPING SHORT IN FRONT OF YOU ALSO GOES OFF BY ITSELF WITHOUT ANYTHING AT ALL IN FRONT OF YOU CAUSING THE ALARM TO SOUND AND THE VEHICLE TO BREAK ON ITS ON. THIS HAPPENS A VARIOUS SPEEDS BUT ESPECIALLY ON THE HIGHWAY. ALL OF THESE ISSUES HAVE BEEN HAPPENING SINCE I PURCHASED THE VEHICLE BRAND NEW IN MAY OF 2020

12/28/2020

I RECEIVED MY 2020 FORD EXPLORER BACK FROM THE DEALERSHIP ON 01/23/2021, AFTER IT HAD BEEN AT THE DEALERSHIP SINCE 12/22/2020 FOR AN "OVERHEATING" ISSUE, WHICH TURNED OUT TO BE A MODULE AND SENSOR ISSUE. WHILE DRIVING LAST NIGHT I RECEIVED A WARNING FOR A "POWERTRAIN MALFUNCTION". I WAS ABLE TO GET HOME WITH NO ISSUE BY DRIVING SLOWLY. I PARKED THE CAR OVERNIGHT AND CHECKED THE STATUS THIS MORNING, 01/24/2021, IN ORDER TO CALL ROADSIDE ASSISTANCE AND LET THEM KNOW WHAT THE CURRENT ISSUE IS. WHEN I STARTED THE CAR I RECEIVED WARNINGS FOR "PRE-COLLISION ASSIST" NOT AVAILABLE, "HILL DESCENT CONTROL" FAULT, "HILL START ASSIST" WARNING, AND "ANTI-LOCK BRAKE" FAULT. I ATTEMPTED TO MOVE THE VEHICLE IN MY DRIVEWAY TO MAKE IT EASIER TO LOAD ON A TOW TRUCK, AND I HAD ALMOST NO BRAKING POWER. I HAD TO PUT THE VEHICLE IN PARK TO STOP IT FROM ROLLING DOWN MY DRIVEWAY. THIS WILL BE THE THIRD TIME IN A MONTH THAT THE VEHICLE HAS TO BE TOWED TO THE DEALERSHIP FOR A MAJOR ISSUE THAT HAS LEFT ME STRANDED. THIS VEHICLE HAS 7,393 MILES AND WAS PURCHASED 04/2020.

1/24/2021

ALL CAMERAS INTERMITTENTLY NOT FUNCTIONING. DEALER REPLACED CAMERA MODULE. REAR CAMERA STILL NOT FUNCTIONING. SAID CURRENT RECALL FOR REAR CAMERA DOES NOT APPLY BECAUSE MY VEHICLE MANUFACTURER DATE IS OUT OF RANGE FOR RECALL. DEALER BLAMING REAR CAMERA NOT WORKING ON FORD ACCESSORY DASH CAMERA.

2/9/2021

TL* THE CONTACT OWNS A 2020 FORD EXPLORER. THE CONTACT STATED THAT UPON PURCHASE OF THE VEHICLE, THE REARVIEW CAMERA WOULD LOSE STREAM UPON USE AS THE REVERSE BRAKE ASSIST NOT AVAILABLE; SEE MANUAL WARNING MESSAGE WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT SPOKE WITH TOMBALL FORD (22702 TX-249, TOMBALL, TX 77375) WHERE HE WAS INFORMED THAT THEY WERE UNAWARE OF ANY ISSUES WITH THE REARVIEW CAMERA HOWEVER, UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY) WHICH HE LINKED TO THE FAILURE. THE DEALER OFFERED TO REPAIR THE FAILURE HOWEVER, DECLINED TO REPAIR THE PART FOR FREE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 20.

3/1/2021

MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR

5/24/2020

MY 2020 FORD EXPLORER WHICH I PURCHASED A WEEK AGO AND IS EQUIPPED WITH HANKOOK KINERGY GT TIRES HAS ME ALL OVER THE ROAD WHEN TRAVELING ON THE FREEWAY AT SPEEDS ABOVE 55 MILES PER HOUR ON STRAIGHT AWAYS ALONG WITH CURVES. IT IS DANGEROUS BECAUSE WITH SHORT NOTICE THE VEHICLE WILL DRIFT TO THE LEFT OR RIGHT BECAUSE OF THE QUALITY OF THE TIRES, UPON FURTHER INVESTIGATION IT APPEARS THAT MANY OTHERS THAT HAVE VEHICLE'S WITH THESE TIRES EXPERIENCE BLOW-OUTS, UNEVEN WEARING, AND COMPLAINTS ABOUT RIDE QUALITY. *TR

5/24/2020

DRIVER DOOR AND WINDOW VIBRATING WHEN REAR WINDOWS ARE ROLLED DOWN IN EXCESS OF 40 MPH. *TR

5/28/2020

PURCHASED NEW 2020 FORD EXPLORER ST AND THE STEERING FAILED 3 TIMES IN 5 MONTHS. RETURNED THE CAR TO THE DEALER EACH TIME FOR REPAIRS. IN ALL CASES SOME OR ALL STEERING WENT OUT WHILE I WAS DRIVING THE VEHICLE. ON JUNE 15TH I HAD A SEVERE WRECK AND TOTALED THE CAR AS I TRIED TO NAVIGATE A SLIGHT CURVE IN THE ROAD.

9/19/2020

VEHICLE DETECTED POSSIBLE COLLISION AND APPLIED BRAKES. THERE WAS NOTHING ANYWHERE NEAR ME. THEN SEVERAL FAULTS APPEARED. SERVICE 4WD, PRE COLLISION ASSIST FAULT, STABILITRACK FAULT, DRIVE MODE UNAVAILABLE FAULT. INFO SCREEN WENT ALL BLACK. I WAS DRIVING AT 45 MPH AND A STRAIGHT 2 LANE ROAD WITH NO TRAFFIC IN SITE. THIS IS NOW THE SECOND TIME THIS HAS HAPPENED.

9/30/2020

NO ACCIDENT AT THIS TIME. THIS IS REGARDING THE KNOB SHIFTER AND ITS ABILITY TO AUTOMATICALLY SHIFT THE VEHICLE INTO PARK WHEN DISCONNECTING THE SEAT BELT AND OPENING THE DRIVERS DOOR. THE SYSTEM WORKS GREAT UNLESS YOU ARE USING A SEATBELT EXTENDER. I THINK THIS SHOULD BE ADDRESSED. I DON'T THINK DRIVERS ARE MADE AWARE OF THIS ISSUE. I CERTAINLY WAS NOT.

12/23/2020

WHEN PLACED IN REVERSE, THE BACK UP CAMERA SCREEN TURNS BLUE AND YOU CANNOT SEE, ERROR ALARM SOUNDS ON DASH.

1/21/2021

WHEN SWITCHED TO REVERSE, THE SCREEN TURNS BLUE AND SAYS REAR PARKING ASSIST DISABLED.

2/8/2021

ALL CAMERAS INTERMITTENTLY NOT FUNCTIONING. DEALER REPLACED CAMERA MODULE. REAR CAMERA STILL NOT FUNCTIONING. SAID CURRENT RECALL FOR REAR CAMERA DOES NOT APPLY BECAUSE MY VEHICLE MANUFACTURER DATE IS OUT OF RANGE FOR RECALL. DEALER BLAMING REAR CAMERA NOT WORKING ON FORD ACCESSORY DASH CAMERA.

2/9/2021

DRIVERS DOOR LOCKS AND WILL NOT LET YOU ENTER AND/OR EXIT VEHICLE AT ITS DISCRETION . I AM HANDICAPPED AND CANNOT CLIMB OVER SEATS TO EXIT VEHICLE. ONLY HAPPENS TO DRIVER'S DOOR. WOULD BE SAFETY ISSUE IF IN AN ACCIDENT AND/OR FIRE.

2/12/2021