2019 Ford Explorer Owner Complaints

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number 21V316000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Vin tool showed no open recall.

6/16/2021

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to reach out to local dealer several times for recall repair appointment but was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

8/25/2021

THE 2019 FORD EXPLORER IS DELIVERED NEW WITH ONE INADEQUATE HORN. ALL OTHER MODEL YEARS HAVE TWO HORNS AND ARE WHAT YOU EXPECT FROM A HORN. THIS IS A DANGEROUS SITUATION, THE HORN IS SO LOW I COULD NOT SCARE A SQUIRREL. FORD MOTOR COMPANY SAID THEY CANNOT UPGRADE. THE FORD DEALER SAID THEY CANNOT UPGRADE WITHOUT EFFECTING THE WARRANTY.

7/18/2019

2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN NOT BEING LOUD ENOUGH TO BE HEARD AT ANY SAFE DISTANCE. *LD *JS

9/9/2019

REAR HATCH ELECTRIC OPENING/CLOSING MECHANISM FAILED - HATCH CAME DOWN A STRUCK THE HEAD OF A PERSON CAUSING AN INJURY. ALSO BECAUSE THE HATCH WOULDN'T CLOSE PROPERLY EXHAUST ENTERED THE VEHICLE WHEN BEING DRIVEN.

9/24/2019

ROOF RACK ON TOP OF VEHICLE CAME OFF WHILE DRIVING. THE PLASTIC CLIPS AREN'T ENOUGH TO KEEP IT ON THE VEHICLE. VEHICLE HAD 12K MILES WHEN THIS HAPPENED. THIS IS VERY UNSAFE I SHOULDN'T HAVE TO WORRY ABOUT MY ROOF RACKS COMING OFF MY VEHICLE.

3/1/2020

Transmission torque converter and transmission clutches malfunctioning. Yes it's available for inspection if needed. Safety is an issue because car shudders when driving. Yes, problem has been observed by a dealer. And has been inspected with an estimated cost of $5,100+ No warning lights come on to know to assess the issue.

9/29/2022

When I took a left hand turn coming from a stop-sign the control arm on my front right passenger side busted. I did not hit anything or cause the damange instead this was in part of failure of the product. I was traveling approximately 3 mph on a flat surface with no traffic exiting an industrial park. Because the control arm broke, it caused significant other damage to my vehicle due to the inability to steer my vehicle and the wheel to no longer be controlled by the steering wheel. There were no warning signs and nothing to signal to me that my car was in fact having issues. If I would have been traveling on the hwy during this incident chances are I would have been severally hurt or even killed. I had just dropped off my husband and child at an event where we were traveling on a hwy. Luckily I was traveling at a slow speed during this incident and nobody was injured. The vehicle has been inspected and based on the significant damage (fender, door, mechanical) there has been nothing but challenges getting the issues fixed. My car is still covered under warranty because it's new however between my car insurance and the warranty nobody wants to help cover the cost of the damage that was cause at no fault of my own. Finally, this is a known issue with Ford vehicles. Research shows many, many other complaints just like mine where faulty control arms are breaking at no fault of the driver. As a matter of fact, 3 days ago there was the same incident at a round-about where another Ford Explorer was sitting in the middle with it's control arm broken. Same issue, same scenario.

11/17/2022

TL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING THE VEHICLE, THE CONTACT SMELLED EXHAUST FUMES AND FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD (4000 SE FEDERAL HWY, STUART, FL 34997, (772) 287-0955) TO BE DIAGNOSED, BUT THE TEST WAS NOT YET COMPLETED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

4/2/2019

ON MARCH 2ND 2019 FORD EXPLORER SPORT WITH 1,800 MILES WAS TOWED TO THOMASSEN FORD IN CHARLES TOWN WV LEAVING OWNER STRANDED. COMPLAINED OF STRONG FUEL/GASOLINE ODOR INSIDE THE VEHICLE. FUEL/GASOLINE WAS LEAKING BADLY OUT OF THE VEHICLE ONTO THE EXHAUST PIPE. ON MARCH 4TH NOTIFICATION WAS PROVIDED FROM SERVICE WRITER THAT NONE OF THE FUEL LINES OR CLAMPS WERE ATTACHED PROPERLY FROM THE FACTORY. VEHICLE SAT AT THOMASSEN FORD UNTIL MARCH 27TH WHEN REPAIRS WERE COMPLETE. APRIL 9TH 2019 SOME FORM OF FLUID LEAKED OUT OF THE PARKED VEHICLE FOR 8 HOURS AFTER A 7 MINUTE DRIVE. VEHICLE WAS TAKEN TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE NO ACTION WAS TAKEN. THERE ARE PHOTOS OF THIS ISSUE. APRIL 18TH 2019 A STRANGE NOISE COMING FROM THE STEERING COLUMN WHEN DRIVING. VEHICLE WAS TAKEN BACK TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE AGAIN NO ACTION WAS TAKEN. TO THIS DAY THE VEHICLE STILL MAKES THE NOISE WHICH HAS GOTTEN PROGRESSIVELY WORSE. THERE IS VIDEO OF THIS ISSUE

5/21/2019

THIS CAR WILL NOT START AFTER BEING TURNED OFF AND LEFT FOR CERTAIN TIME. THE CAR CRANKS BUT WILL NOT START. THE BATTERY HAS BEEN CHECKED AND IS FUNCTIONING. THE CAR WAS TAKEN TO FORD DEALER AND FOUND THE GAS MODULE BAD. AFTER 4 MONTHS THE ISSUE HAS OCCURRED AND THE CAR WILL NOT START.

11/24/2019

ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE

12/4/2020

TL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING THE VEHICLE, THE CONTACT SMELLED EXHAUST FUMES AND FUEL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO ADVANTAGE FORD (4000 SE FEDERAL HWY, STUART, FL 34997, (772) 287-0955) TO BE DIAGNOSED, BUT THE TEST WAS NOT YET COMPLETED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500.

4/2/2019

ON MARCH 2ND 2019 FORD EXPLORER SPORT WITH 1,800 MILES WAS TOWED TO THOMASSEN FORD IN CHARLES TOWN WV LEAVING OWNER STRANDED. COMPLAINED OF STRONG FUEL/GASOLINE ODOR INSIDE THE VEHICLE. FUEL/GASOLINE WAS LEAKING BADLY OUT OF THE VEHICLE ONTO THE EXHAUST PIPE. ON MARCH 4TH NOTIFICATION WAS PROVIDED FROM SERVICE WRITER THAT NONE OF THE FUEL LINES OR CLAMPS WERE ATTACHED PROPERLY FROM THE FACTORY. VEHICLE SAT AT THOMASSEN FORD UNTIL MARCH 27TH WHEN REPAIRS WERE COMPLETE. APRIL 9TH 2019 SOME FORM OF FLUID LEAKED OUT OF THE PARKED VEHICLE FOR 8 HOURS AFTER A 7 MINUTE DRIVE. VEHICLE WAS TAKEN TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE NO ACTION WAS TAKEN. THERE ARE PHOTOS OF THIS ISSUE. APRIL 18TH 2019 A STRANGE NOISE COMING FROM THE STEERING COLUMN WHEN DRIVING. VEHICLE WAS TAKEN BACK TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE AGAIN NO ACTION WAS TAKEN. TO THIS DAY THE VEHICLE STILL MAKES THE NOISE WHICH HAS GOTTEN PROGRESSIVELY WORSE. THERE IS VIDEO OF THIS ISSUE

5/21/2019

2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN NOT BEING LOUD ENOUGH TO BE HEARD AT ANY SAFE DISTANCE. *LD *JS

9/9/2019

2019 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO HORN BEING MUFFLED. *LD THE CONSUMER STATED THE VEHICLE WAS NOT INSTALLED WITH A HIGH PITCHED HORN.*JS

10/1/2020

ON MARCH 2ND 2019 FORD EXPLORER SPORT WITH 1,800 MILES WAS TOWED TO THOMASSEN FORD IN CHARLES TOWN WV LEAVING OWNER STRANDED. COMPLAINED OF STRONG FUEL/GASOLINE ODOR INSIDE THE VEHICLE. FUEL/GASOLINE WAS LEAKING BADLY OUT OF THE VEHICLE ONTO THE EXHAUST PIPE. ON MARCH 4TH NOTIFICATION WAS PROVIDED FROM SERVICE WRITER THAT NONE OF THE FUEL LINES OR CLAMPS WERE ATTACHED PROPERLY FROM THE FACTORY. VEHICLE SAT AT THOMASSEN FORD UNTIL MARCH 27TH WHEN REPAIRS WERE COMPLETE. APRIL 9TH 2019 SOME FORM OF FLUID LEAKED OUT OF THE PARKED VEHICLE FOR 8 HOURS AFTER A 7 MINUTE DRIVE. VEHICLE WAS TAKEN TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE NO ACTION WAS TAKEN. THERE ARE PHOTOS OF THIS ISSUE. APRIL 18TH 2019 A STRANGE NOISE COMING FROM THE STEERING COLUMN WHEN DRIVING. VEHICLE WAS TAKEN BACK TO JERRY'S FORD IN LEESBURG VA "UNABLE TO DUPLICATE" THEREFORE AGAIN NO ACTION WAS TAKEN. TO THIS DAY THE VEHICLE STILL MAKES THE NOISE WHICH HAS GOTTEN PROGRESSIVELY WORSE. THERE IS VIDEO OF THIS ISSUE

5/21/2019

1. The vehicle HORN unknowingly and unexpectedly stopped working, became unavailable, and subsequently failed to alert other of hazardous conditions, when approperiately initiated by the driver/operator. Without any indication or prior warning to the driver that the HORN was NOT FUNCTIONAL. This vehicle can be made available for NHTSA inspection upon request. For all intensive purposes, the only unique purpose for having a vehicle HORN is for SAFETY. 2. SAFETY was compromised and reslted in highly eleveted risks for the Driver, Passangers, Pedestrians, Traffic Officers, By Standers, Other Vehicles and Congestion, following a Night Time Egress of an NFL Football Game. 3. The problem is repeatable and the HORN is currently in a FAILED state. The HORN has not been diagnosed or repaired. It has not been confirmed, by the Dealer, nor Independent Service Center. WHY? For them to bill me some ungodly amount, just to tell me, my the HORN DOES NOT WORK.. ON a vehicle I financed/purchased 4 months ago? and that I paid $200 last month for a FAILED BATTERY last month. Good LORD, and on a vehicle with more automated driver assist sensors, than a MARTIAN LAND EXPLORER? and the HORN FAILS? For SAFETY, HORNS are intentionally "enabled" and maintained in fuctional state. Note: AUTO OWNER has reported this SAFETY DEFECT to NHTSA. Owner requests all costs of diagnosis, parts, replacement, labor, repairs, wiring, computer, software, and the transparent identification of flaws in automatic updates via internet and wireless, connectivity, software updates, digital processing of vehicle operating systems, and digital monitoring of driving conditions, location, and environment. 4. No. It has not been inspected by manufacturer, police, insurance reps, or others. Yet. 5. No warning lights, messages, or indicators prior to non-functioning and unexpected HORN failure. I would like to request independent NHTSA inspection Root Cause Analysis. Thank You

1/7/2022

VEHICLE WAS BEING DRIVEN STRAIGHT ON RESIDENTIAL 2 LANE STREET. HEARD A LOUD BREAK/ LOSS OF DRIVING CONTROL OF VEHICLE WHICH PULLED FORCEFULLY TO THE RIGHT. VEHICLE SCRAPED OFF CURB THEN BACK INTO ONCOMING TRAFFIC AND COMING TO STOPPED. HAD LOST ALL POWER TO STEERING AND OPERABILITY OF VEHICLE. PUT HAZARDS ON TO AVOID ACCIDENT EXAMINED DAMAGE TO RIGHT FRONT PASS SIDE TIRE. APPEARED THAT STABILIZER ARM, SNAPPED, BALL JOINT DISCONNECTED. RIM WAS NOT BENT OR DAMAGED OTHER THAN SCRAPE TO CURB AND TIRE WAS FULLY INFLATED. PRIOR TO MALFUNCTION DRIVER DID NOT HIT ANY OBSTRUCTION, DEBRIS OR POTHOLES ON ROAD. NO DAMAGE TO BODY OF VEHICLE.

8/29/2019

The contact owns a 2019 Ford Explorer. The contact stated there was a loud rattle coming from the rear passenger side wheel of the vehicle. The noise progressed when on rough roads. The contact inspected the rear passenger side toe link which seemed as though it was loose and malfunctioning. The contact did not take the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 46,172

8/17/2022

The contact owns a 2019 Ford Explorer. The contact stated that while the vehicle was at a complete stop, the vehicle shuddered. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the VIN was not included in Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

4/28/2023

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The contact stated that while coming to a stop the vehicle shuddered and hesitated to resume driving. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the torque converter needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 20N07 (2.3L Engine and 6F35 Transmission). The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000.

5/8/2023

The contact owns a 2019 Ford Explorer. The contact stated while driving approximately 70 MPH, the vehicle lost motive power, decelerated, and stalled. The vehicle was later towed to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The water pump was replaced, and the vehicle was repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was unavailable.

8/16/2024

The contact owns a 2019 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was an abnormal anti-freeze odor inside the cabin of the vehicle. The contact stated that the "overheat" and "temperature" gauge illuminated. The contact drove the vehicle back to the residence, parked the vehicle, and observed that anti-freeze was leaking onto the driveway. The contact had the vehicle towed to an independent mechanic and was informed that the water pump had failed and needed to be replaced. The contact was referred to a dealer for assistance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.

10/28/2024

WHILE DRIVING FROM VIRGINIA TO FLORIDA, TOWING SMALL U-HAUL TRAILER, WHEEL LUGS SHEARED OFF, CAUSING WHEEL TO COME OFF BELT ROLLING THE VEHICLE. VEHICLE IS BRAND NEW, I AM THE ONE AND ONLY OWNER FROM THE DEALERSHIP AND NEVER BEEN WORKED ON.

6/24/2019

I PURCHASED MY 2019 FORD EXPLORER IN MARCH 2019. I HAVE NOW REPLACED ALL 4 HANKOOK TIRES. THE TIRES HAVE HAD CRACKS, TEARS, HOLES, AND WERE SHREDDING. EACH TIRE FAULTED AT DIFFERENT TIMES. I HAD A BLOW OUT ON THE HIGHWAY. HANKOOK WAS CONTACTED BY THE DEALERSHIP AND MYSELF. HANKOOK BLAMED ME ON THE FIRST TIRE. I HAVE NOW FOUND A HOLE AND RIPS ALL OVER THE 4TH TIRE. THE DEALERSHIP CLAIMED IT MANUFACTURER FAULT. I CANNOT REVEAL MY AGE BUT I HAVE OWNED MANY CARS. I HAVE NEVER HAD ANY OTHER CAR DO THIS BUT MY 2016 FORD EXPLORER. THIS CAR HAD HANKOOK TIRES. I HAD TO REPLACE THE TIRES ON THIS VEHICLES AT 8 MONTHS DUE TO HOLES AND EXTREME SHREDDING. HANKOOK HAS COMPLAINTS ALL OVER THE INTERNET AND BBB. I HAD A BLOW OUT RIGHT AFTER CONTACTING THEM ON A DIFFERENT TIRE THAN I REPORTED TO THEM. I HAVE A YEAR OLD CAR WITH 4 TIRES THAT HAVE HOLES, YEARS, SHREDS. TODAY I HAD TO PUT A 4TH TIRE ON THE CAR. HANKOOK IS GOING TO HURT SOMEONE! I WAS DRIVING 85MPH WHEN THE TIRE BLEW OUT. *TR

5/18/2020

ROOF RAIL COVERS ON LEFT AND RIGHT SIDES OF 2019 FORD EXPLORER COME LOOSE AFTER DEALERSHIP REPAIRED FORD TSB-20-2154, STILL COMING LOOSE, THEY CAN FLY OFF VEHICLE AND CAUSE AN ACCIDENT ELECTRICAL WIRES ARE CODED WITH SOY CAUSING SQUIRRELS / RODENTS ETC.TO EAT ENGINE WIRES AND TRYING TO BUILD A NEST IN ENGINE CAN CREAT A FIRE

12/4/2020

I am writing to formally file a complaint regarding my 2019 Ford Explorer, which is currently subject to the 2011–2019 Ford Explorer® — A-Pillar Trim Detachment Recall (Recall Reference Number: 24S02). The exterior A-pillar trim on my 2019 Ford Explorer, covered under the aforementioned recall, has caused severe issues including vibrations and a loud whistling noise around the windshield area, particularly at highway speeds. These problems are not only a nuisance but also pose a potential safety hazard, as the vibrations could lead to more severe structural damage or detachment of the trim while driving. I have contacted several Ford dealerships in my area, as well as Ford headquarters, seeking a resolution under recall 24S02. Unfortunately, I was consistently informed that the necessary parts to correct the issue are not available. I was told that Ford had provided the parts, but they were only available for a two-week period and are no longer in stock. The person I spoke with at the dealership advised me to call back at a later time to check if the parts are available. Additionally, when I reached out to Ford’s headquarters customer relations department for further assistance, I was simply transferred to my local dealership without any other form of help or guidance. This lack of support from the manufacturer is deeply frustrating and concerning. Furthermore, one of the dealerships informed me that another customer with similar issues under the same recall has been waiting for over a month and has yet to receive the necessary parts. This delay, coupled with the lack of clear communication and guidance, is highly concerning, especially given the potential safety risks associated with the defect. Given the severity of the issue and the inadequate response from Ford, I am requesting that the NHTSA intervene to ensure that Ford takes the necessary steps to resolve this safety concern promptly. I am concerned that a serious incident can occur if not resolved.

9/3/2024

TL* THE CONTACT OWNS A 2019 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS 105H TIRES, SIZE: 255/50/R20. THE CONTACT STATED THAT THE ORIGINAL FRONT PASSENGER SIDE TIRE HAD TO BE REPLACED BECAUSE THE TIRE PRESSURE WAS CONSISTENTLY DUE TO A THREE INCH CUT APPROXIMATELY TWO INCHES FROM THE RIM. SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, (314) 843-4431) TRIED TO SELL THE CONTACT A NEW TIRE AFTER INFORMING HIM THAT THE TIRE WAS NOT COVERED BY THE WARRANTY. THE CONTACT WENT TO A TIRE SHOP FOR A SECOND OPINION AND WAS INFORMED THAT THERE WAS A DEFECT WITH THE TIRE. THE TIRE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE FAILURE MILEAGE WAS 2,000. THE TIRE FAILURE MILEAGE WAS UNKNOWN.

9/23/2019

The contact owns a 2019 Ford Explorer equipped with Hankook Tires, Tire Line: Ventus S1 Noble 2, Tire Size: 255/50/R20, DOT Number: (Unavailable). The contact stated that the tread on all four tires were extremely low. The vehicle was taken to a tire shop where the tread depth was measured. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in TSB: SSM46905 and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 19,700.

7/24/2023

FORD RECALL 19C07- { APPLIES TO VEHICLES EQUIPPED WITH ONE OR MORE MECHANICAL FRONT SEATS- POTENTIAL LACK OF SEAT RESTRAINT IN THE EVENT OF A CRASH}. I RECEIVED THIS NOTICE BY MAIL AND MADE AN APPOINTMENT FOR MY 2019 FORD EXPLORER AT 'GARY YEOMANS FORD PALM BAY' ZIP-32907. THEY DID NOT REPAIR THIS RECALL. I TOOK MY VEHICLE IN ON 07/27/20. MY REPAIR ORDER STATES THEIR TECH #5534 FOUND: "THIS VEHICLE DOES NOT HAVE ONE OR MORE MECHANICALLY ADJUSTABLE FRONT SEATS. BOTH SEATS IN THIS VEHICLE ARE ELECTRONICALLY CONTROLLED". THE VIN SAYS THEY BOTH ARE POWER-WHICH I QUESTIONED AT THE TIME OF PURCHASE-AT THIS SAME DEALERSHIP. I WAITED 3 FULL DAYS FOR MY VEHICLE TO BE REPAIRED WITHOUT A LOANER VEHICLE-WHILE THIS TECH WAS TOO LAZY TO WALK FROM THE DRIVER SEAT TO THE PASSENGER SEAT TO INSPECT THAT IT WASN'T A POWER SEAT. I ALSO REQUESTED THE 2ND ROW PASSENGER SEAT BE REPAIRED OR REPLACED. IT CONTINUES TO GET STUCK AND WON'T FOLD UP OR CLICK INTO PLACE IN THE UPRIGHT POSITION. TWICE IT HAS JOLTED FORWARD IN THE OPEN POSITION UPON BRAKING, WHILE DRIVING ON THE HIGHWAY, HITTING THE FRONT PASSENGER SEAT. ONE OF THESE TIMES MY GRANDDAUGHTER WAS SITTING IN THIS SEAT - I CAN ONLY THANK GOD SHE WASN'T A TODDLER. FOR THIS REASON MY PASSENGERS CANNOT SIT IT IN IT - IT VERY WELL COULD KILL THEM. THIS SAME TECHNICIAN STATES ON MY REPAIR ORDER: "VERIFIED THAT THE REAR SECOND ROW SEATS FOLD UP AND DOWN AND OPERATE PROPERLY". I HAVE BEEN GRILLED ABOUT GIVING A FIVE STAR REVIEW

8/3/2020

There is a recall and no remedy has been done. Still waiting on a call or email.

5/31/2022

The contact owns a 2019 Ford Explorer. The contact stated that the front windshield gasket was crumbling. The contact was concerned that water might leak into the vehicle. The vehicle was taken to the dealer and inspected but the dealer informed the contact that there was no recall associated with the failure, although they had seen the failure on other vehicles. The vehicle was taken to an auto glass repair shop and repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was 40,000.

6/3/2021

The windshield piece flow off while we were traveling around 45mph. We did not know what happened until the next day when we saw it missing.

3/9/2023

Clip on horn cover that secures the driver air bag was coming apart, if not repaired may have caused an accident by inflating the air bag by a bump in the road or any other sensing that causes the air bag to engage, including honking the horn. on the interstate could have been catastrophic. To the driver, the horn cover could have discharged to the face without notice. The vehicle was taken to Dick Smith Ford in Columbia SC and after a long consideration by Ford Motors the steering wheel and air bag was replace at cost to me of $156.53. The vehicle had 24,000 with very light driving miles and little to no honking. Had not a mechanic at a local tire store took note, this possible tragic failure would have done some irrevocable harm to driver, occupants of vehicle and other in proximity of vehicle safety failure.

6/3/2022

Airbag light has come on, states second row passanger side airbag inflatable circuit (inflatable seatbelt). Just purchased vehicle two days ago.

5/7/2024

TL* THE CONTACT OWNS A 2019 FORD EXPLORER. WHILE DRIVING 70 MPH, THE CONTACT SMELLED FUMES COMING FROM THE IGNITION. THE VEHICLE WAS TAKEN TO LEE FORD LINCOLN (LOCATED AT 4170-C RALEIGH RD PKWY W, WILSON, NC 27896, (252) 291-6000) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,100. *TT SINCE THE INITIAL FAILURE REPORT TO NHTSA ON JUNE 6, 2019, THE VEHICLE HAS BEEN TAKEN TO THE DEALER IN THREE SEPARATE OCCASIONS TO DATE, BUT THE FAILURE COULD NOT BE DUPLICATED. TO THIS DATE, THE VEHICLE HAS NOT BEEN REPAIRED AND THE PROBLEM PERSISTS. EXCESSIVE FUMES IN THE CABIN, MAINLY WHILE ACCELERATING AND/OR DRIVING LONG DISTANCES; THE SMELL IS SO STRONG THAT WE KEEP THE SUNROOF TILT OPEN TO ENSURE GOOD AIR FLOW & REMOVE FUMES FROM CABIN.*JB

6/6/2019

THE BRAKE PEDAL IS NOT READILY ACCESSIBLE DUE TO CLEARANCE UNDER THE DASH. MY SIZE 12 FEET WILL NOT REACH THE PEDAL QUICKLY ENOUGH IN AN EMERGENCY.

9/13/2019

I am extremely frustrated. I use my car as a second source of income and with the recall I now can't rent out my car through Turo as the recall isn't fixed. I don't even have a roof rack! I understand there is an attempt here to fix the issue with the vehicle but the impact is costing me thousands.

5/28/2021

The contact owns a 2019 Ford Explorer. The contact stated that there was water leaking into the headliner and sunroof. Additionally, the battery was leaking battery acid. The battery failure caused the contact's baby to be diagnosed with Intrauterine Growth Restrictions (IUGR). The first failure occurred when the contact detected an odor and checked under the hood of the vehicle. The contact saw that the battery was swollen and had exploded. The vehicle was towed to the dealer on October 21, 2020, and the dealer informed the contact that it was a faulty battery and replaced it with a new battery that the contact had purchased from Walmart. The dealer informed the contact, who was pregnant at the time, that the vehicle was safe to drive. The failure recurred, and the vehicle was taken to Darling's Brunswick Ford (262 Bath Rd, Brunswick, ME 04011) on May 17, 2021. The dealer informed the contact that the battery was actively leaking and covered in battery acid. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and first informed the contact that there was no recall associated with the VIN. The manufacturer later informed the contact that they would be buying back the vehicle from the contact under Florida's Lemon Law. The failure mileage was approximately 42,000.

10/27/2021

2nd row seat belt malfunctioned during when rear ended recently. Seat belt came unlatched on my niece throwing her towards the front passenger seat. Car has been totaled. Injury was to driver.

12/31/2022

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, several messages indicating that the hill descent control system, the ABS system, and road stability control system had failed were displayed. The contact stated that the failure had been reoccurring while driving. Additionally, a message stating that the Forward Collision Avoidance warning system had detected a fault or obstruction, was displayed intermittently, causing the brakes to apply independently. The contact pulled to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving a long distance. The vehicle was taken to the dealer several times however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Franklin’s Spring Creek Ford (220 W Main St, Colquitt, GA 39837), who received remote assistance from Ford engineers, but was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 36,066.

4/13/2023

The contact owns a 2019 Ford Explorer. The contact stated while driving 45 MPH, several messages indicating that the hill descent control system, the ABS system, and road stability control system had failed were displayed. The contact stated that the failure had been reoccurring while driving. Additionally, a message stating that the Forward Collision Avoidance warning system had detected a fault or obstruction, was displayed intermittently, causing the brakes to apply independently. The contact pulled to the side of the road. The contact stated upon turning off and restarting the vehicle, the vehicle operated as needed; however, the failure reoccurred while driving a long distance. The vehicle was taken to the dealer several times however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Franklin’s Spring Creek Ford (220 W Main St, Colquitt, GA 39837), who received remote assistance from Ford engineers, but was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 36,066.

4/13/2023

The rear camera failed and it was discovered a corroded connector and cable. This is causing rear camera to fail. Ford helped with the repair cost however, the entire cable was replaced. Waited 5 months. This is a common problem and FORD should cover the refund and recall. The cameras are on a recall but not the cables that are causing the camera to fail. The repair costs like $2000. Ford did help. This is a manufacturer defect and the problem is common. Please see pictures and the video link. https://youtu.be/ewz_OeFO_6M

8/15/2023

The contact owns a 2019 Ford Explorer. The contact stated that the front windshield was slightly detached from the vehicle. While driving at various speeds there was a whistling sound coming from the windshield. The vehicle was taken to an auto body shop where it was diagnosed that there was mold along the sides of the windshield panel causing the windshield to detach. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that there was no recall on the VIN for the failure. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 50,000.

1/4/2024

The contact owns a 2019 Ford Explorer. The contact stated that there was rust on the aluminum hood, which had bubbles and rust. The vehicle was taken to the local dealer, who stated that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 18,600.

3/15/2024

The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.

3/26/2024

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the Forward Collision Avoidance camera failed to function as intended. The contact stated that the Forward Collision Avoidance camera displayed a very blurry image. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 68,500.

9/20/2024

The contact owns a 2019 Ford Explorer. The contact stated on several occasions while the vehicle was parked or while driving at various speeds, the side mirrors failed to tilt left or right but tilted up and down. The contact manually moved the mirrors for proper visibility. The vehicle was taken to a dealer where it was determined that the switch on the driver’s door was inoperable and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 43,000.

12/11/2024

The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the PCM but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnosed that the torque converter needed to be replaced a second time. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,000.

3/14/2025

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal became inoperable. There was no warning light illuminated. The contact stated that the brake pedal failed to function properly, and the contact had to depress the brake pedal with added force to stop the vehicle. The contact also stated there was an abnormal sound while depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed and determined that the rear brake pads and rotors had failed, and the braking system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was also referred to the NHTSA Hotline for additional assistance. The approximate failure mileage was 36,000.

6/10/2025

The contact owns a 2019 Ford Explorer. The contact stated while driving at an undisclosed speed, the brake pedal became inoperable. There was no warning light illuminated. The contact stated that the brake pedal failed to function properly, and the contact had to depress the brake pedal with added force to stop the vehicle. The contact also stated there was an abnormal sound while depressing the brake pedal. The vehicle was towed to the dealer, where it was diagnosed and determined that the rear brake pads and rotors had failed, and the braking system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The contact was also referred to the NHTSA Hotline for additional assistance. The approximate failure mileage was 36,000.

6/10/2025