2017 Ford Explorer Owner Complaints

I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011-2015 FORD EXPLORERS. WHY IS FORD STILL SENDING OUT NEW VEHICLES WITH THIS SAME PROBLEM. PLEASE HELP ME GET MY EXPLORER FIXED OR REPLACED. AGAIN I TRIED TO GET REPAIRED BUT THEY TOLD ME THAT THEY KNOW THERE IS A PROBLEM BUT CANNOT FIX IT. I'M VERY WORRIED ABOUT CARBON MONOXIDE POISONING !! PLEASE HELP!!

9/13/2016

FULL ACCESSORY POWER ACTIVE ERROR MESSAGE - RECEIVED THIS MESSAGE WHEN I STARTED THE CAR TO DRIVE OUT MY DRIVEWAY, THE CAR WAS FULLY LOCKED UP HAD TO TURN OFF AND RE-START.

9/21/2016

AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.

10/17/2016

EXHAUST GASES ENTERING THE PASSENGER CABIN, CAUSING BAD SMELL, USUALLY UNDER LOAD, DURING HILL CLIMBING, MODERATE TO HARD ACCELERATION WHEN JOINING INTERSTATE OR FASTER ROADS, AC IN USE, WITH OR WITHOUT RECIRCULATION ON, SYMPTOMS OF SORE RUNNY EYES AND HEADACHE AND NAUSEA IN CHILDREN AND OTHER OCCUPANTS. CONFIRMED TODAY BY DEALER WHO HAS IMPLEMENTED AN ATTEMPTED FIX. THIS IS A 2017 MODEL XLT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE VEHICLE FIRST PURCHASED. INITIALLY BELIEVED IT WAS SMELLS FROM OTHER VEHICLES, HOWEVER AS SYMPTOMS CONTINUED WITH OCCUPANTS SEARCH REVEALED KNOWN PROBLEM WITH THIS TYPE OF VEHICLE CONFIRMED BY DEALER TODAY AND ATTEMPTED FIX UNDERTAKEN.

3/7/2017

VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.

11/6/2016

WHEN DRIVING ON THE PENNSYLVANIA STATE TURNPIKE (70 MPH) THE MOLDING ON THE RIGHT-HAND SIDE OF THE WINDSHIELD DETACHED FROM THE VEHICLE. UPON RETURNING HOME I NOTICED THAT THE SAME PIECE ON THE LEFT-HAND SIDE MOLDING OF THE FRONT WINDSHIELD WAS CRACKED. THIS HAPPENED MIDDAY ON SUNDAY, MAY 14, 2017 YOU MAY NOTICE THIS IS THE SAME CAR THAT STOPPED DRIVING AS I DROVE IT OFF THE LOT PURCHASING IT LESS THAN TWO MONTHS AGO.

5/15/2017

2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.

2/23/2017

THE SUBJECT VEHICLE HAS APPROXIMATELY 12,200 MILES ON OEM SUPPLIED HANKOOK VENTUS S1 NOBLE 2 TIRES. SIZE 255/50R20. TREAD IS PEELING OFF AND PREMATURE WEAR. 50K MILE RATED TIRE IS AT 5/32 @ APPROX. 12200 MILES WITH SCHEDULED ROTATION PERFORMED. FORD DEALER AND HANKOOK REP HAVE ACKNOWLEDGED HANKOOK IS HAVING A PROBLEM WITH THESE TIRES ON THIS VEHICLE. PLEASE INVESTIGATE THE SAFETY OF THESE TIRES. SEE ATTACHED PHOTO OF PEELED TREAD.

10/25/2017

THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT IS LESS THAN 13 IN CITY. I AM VERY DISAPPOINTED.

11/12/2016

2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .

11/16/2016

AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.

10/17/2016

ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/28/2016

REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER FUNCTION).

11/5/2016

WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.

3/4/2017

TWICE SINCE PURCHASING MY NEW EXPLORER I HAVE GOTTEN DEATHLY ILL WHILE DRIVING, HAD TO PULL OVER AND BE TAKEN BY AMBULANCE TO THE EMERGENCY ROOM. I'M 70 YEARS OLD AND HAD THOUGHT IT WAS A MEDICAL ISSUE. HOWEVER, I HAVE BEEN POKED AND PROBED FOR EVERY POSSIBLE ALIMENT AND ALL HAVE COME BACK NEGATIVE AND AM IN GREAT HEALTH. EVEN MY HEART TESTS WERE OUTSTANDING. I SAW THE EXPLORER STORIES ON THE NEWS, LOOKED UP CARBON MONOXIDE POISONING AND NOTE THOSE WERE THE SYMPTOMS I HAD. IN THE INCIDENT LAST WEEK I WAS FEELING WORSE AND WORSE AS I DROVE AND WAS JUST ABLE TO GET OFF THE ROAD BEFORE I PASSED OUT, MY VISION HAD GONE BLANK, I STARTING SWEATING WITH THE AIR ON, AND I BECAME EXTREMELY DIZZY AND DISORIENTATED. I SPENT TWO DAYS IN THE HOSPITAL THINKING I WAS DYING BECAUSE THAT'S HOW I FELT. I'M IN EXCELLENT HEALTH, BIKE 20 MILES DAY 2-4 DAYS WEEK, PLAY LEAGUE HOCKEY, AVID GOLFER THAT HAS COMPETED AT THE NATIONAL LEVEL, ETC. THIS WAS NOT A 'ILLNESS', I'M CONVINCED IT WAS CARBON MONOXIDE POSIONING. UPDATED 11/06/2017*JS THE CONSUMER REQUESTED A STATUS UPDATE. UPDATED 12/07/2017*JS *JS THE CONSUMER STATED THAT HE PASSED OUT WHILE DRIVING THE VEHICLE AND REQUIRED HOSPITILIZATION. *JS

7/27/2017

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE CABIN COMING FROM THE VENTS. THE FAILURE MAINLY OCCURRED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (JORDAN FORD IN SAN ANTONIO, TEXAS) BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS CONCERNED THAT CARBON MONOXIDE WAS PRESENT WHILE OPERATING THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 17,000.

8/4/2017

WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.

3/4/2017

OUR 2017 FORD EXPLORER WAS INVOLVED IN A BAD ACCIDENT. WE WERE STRUCK ON THE DRIVER SIDE WHILE MAKING A LEFT TURN. THE STRIKE OCCURRED AT THE LEFT FRONT WHEEL BACK TO THE DRIVERS DOOR. TRAVELING RATE OF SPEED OF THE STRIKING VEHICLE WAS APPROX. 50MPH. THE INSURANCE ADJUSTER ADVISED THE CAR IS A TOTAL LOSS. MY CONCERN IS WHILE WE WALKED AWAY WITH MINIMAL INJURY, NOT ONE AIRBAG IN THE CAR WENT OFF. THE ADJUSTER ADVISED THAT AT THE VERY LEAST THE SIDE IMPACT BAGS SHOULD HAVE GONE OFF. WANTING TO GET ANOTHER EXPLORER BUT AM CONCERNED THAT THE SAFETY SYSTEM DOES NOT FUNCTION AS IT IS DESIGNED TO.

11/17/2017

UPON PARKING OUR BRAND NEW EXPLORER IN OUR DRIVEWAY (IT HAS A 10 DEGREE SLANT), WE TURNED OFF THE KEYLESS/PUSH BUTTON IGNITION, BUT MY HUSBAND ACCIDENTALLY HAD IT IN DRIVE. OUR SMALL CHILDREN WERE UNCLIPPING THEIR SEATBELTS AND STARTING TO GET OUT OF THE VEHICLE WHEN MY HUSBAND TOOK HIS FOOT OFF THE BRAKE. WITH THE CAR IN DRIVE AND IGNITION OFF, IT ROLLED BACK VERY QUICKLY DOWN OUR DRIVEWAY. THIS COULD HAVE BEEN DEADLY TO OUR SMALL CHILDREN HAD THEY OPENED THEIR DOORS. I CALLED FORD.COM WHO TOLD ME TO CALL THE DEALER. I CALLED DEALER. THEY TOOK ONE OF THEIR 2017 EXPLORERS FROM THE LOT AND TRIED TO GET IT TO ROLL IN GEAR AFTER TURNING OFF THE ENGINE AND THEIR VEHICLE ALSO DID IT. IN REVERSE AND IN DRIVE. THEIR SOLUTION WAS TO "MAKE SURE YOU HAVE IT IN PARK BEFORE YOU TURN IT OFF." SOME ONE IS GOING TO DIE!!! EVEN IF I WOULD MAKE IT OUT BEFORE GETTING RUN OVER, MY BABY IN A CAR SEAT IN THE BACK OF THE CAR WOULD BE ROLLED INTO THE BUSY STREET WITHIN A MATTER OF SECONDS!! KILLING HER AND ANY ONCOMING CAR OR TRUCK!!! ALSO, THIS SAME EXPLORER- WITH ONLY 800 MILES ON IT, HAD ITS TRANSMISSION FALL OFF THE MOUNT AND LAND ON THE AXLE AND BROKE THE AXLED WHILE I WAS DRIVING DOWN THE STREET. HEARD BANGING SOUNDS, THEN THEY GOT LOUDER, THEN THE STEERING GOT HARD, THEN IT FELT LIKE IT WAS FALLING APART-ALL IN THE MATTER OF 1 MILE ON A CITY STREET GOING 25MPH. NOT SURE IF WE JUST GOT A LEMON HERE? PUT THE GEAR/ROLLING AFTER ENGINE OFF IF NOT IN PARK IS VERY, VERY SERIOUS AND NEEDS TO ME LOOKED INTO BEFORE SOMEONE DIES!!!!!!! I DON'T HAVE THE REPAIR SHEET TO SCAN BECAUSE A WEEK AFTER THE TRANMISSION/AXLE WERE REPAIRED, IT STARTED VIBRATING AND SWERVING WHEN I WAS BRAKING, SO IT'S BACK IN THE SHOP. WE'VE OWNED THE CAR FOR ABOUT 3 WEEKS AND IT'S BEEN IN THE SHOP FOR A LARGE PERCENTAGE OF THAT TIME. THIS SPECIFIC MODEL IS THE 2017 FORD EXPLORER SPORT. FORD.COM WAS INFORMED OF THIS.

8/1/2017

MY 2017 FORD EXPLORER XLT WITH BASE 3.5 V6 HAS BEEN HARD TO START FROM THE FIRST WEEK OF OWNERSHIP. IT HAS LESS THAN 5000 MILES ON IT NOW AND ISN'T FIXED. FORD DEALERSHIP STATED IT WOULD HAVE TO GET WORSE BEFORE THEY COULD FIX IT. VEHICLE SHOWS NO DTC'S OR ANY HISTORY! MY WIFE HAS REFUSED TO DRIVE IT OUT OF TOWN DUE TO THE FEAR OF IT NOT STARTING AT ALL. WE HAVE RECORDED OVER 30 VIDEOS OF IT NOT STARTING AND HAVE SENT VIDEOS TO FORD MOTOR CO. WITH THE SAME RESPONSE, CANT FIX IT IF IT ISN'T BROKE. APPARENTLY IT WILL HAVE TO EITHER BREAK SOMETHING INTERNALLY AND LEAVE MY WIFE AND CHILD STRANDED, BEFORE IT WILL BE DIAGNOSED. IT IS A $40000 LEMON THAT TAKES 3-4 TIMES ATTEMPTING TO START BEFORE THE ENGINE WILL RUN. THIS WEEKEND IT TOOK AT LEAST 30-40 SECONDS BEFORE VEHICLE STARTED, THEN IT WOULD NOT IDLE CORRECTLY! STILL NO DTC'S! VEHICLE DOES THIS NO MATTER THE LENGTH OF TIME ENGINE HAS RUN OR LEVEL OF FUEL? IT DOES IT DURING REMOTE START OR THE PUSH BUTTON. IT DOES AT TIMES HAVE A STRONG ODOR OF GAS AFTER START-UP, ALMOST AS IF IT WAS FLOODED? AS A PERSON IN THE AUTOMOTIVE REPAIR WORLD, THE ABSENCE OF CONCERN FROM FORD IS SHOCKING! SO INSTEAD OF TRYING TO CORRECT A ISSUE BEFORE IT BECOMES A DANGER, THEY WOULD RATHER IT BECOME DANGEROUS AND THEN REPAIR IT? IF IT IS A FUEL RELATED ISSUE, THEN THIS IS A POTENTIAL HAZARD THAT NEEDS TO BE ADDRESSED. THE VEHICLE IS GETTING WORSE, BUT AS SAID EARLIER, IT WILL HAVE TO COMPLETELY NOT START BEFORE SOMETHING IS DONE. FORD MOTOR CO HAS NOT BEEN VERY HELPFUL, AND NOW I AM PROUD OWNER OF VEHICLE THAT WILL NOT START CORRECTLY.

10/23/2017

2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB

10/12/2016

MAKING A LEFT TURN IN THE SNOW AND MY POWER STEERING LOCKED UP AND I HIT THE CURB, THR DEALER IS TELLING ME THERE'S NO WAY THIS CAN HAPPEN AND HAS NEVER HAPPENED BEFORE. WON'T WARRANTY ANYTHING AND I'M STUCK WITH A VEHICLE I BELIEVE TO BE UNSAFE FOR MY WIFE AND CHILDREN TO RIDE IN.

2/1/2018

BRAKES ARE VERY SENSITIVE. WHEN APPLYING THEM YOU HAVE TO THINK A LOT ABOUT FOOT PRESSURE. UNLESS YOU WANT TO COME TO A COMPLETE STOP AT 60 MPH. LOCAL FORD SERVICE MANAGER TOLD ME HE KNOWS ABOUT THE SENSITIVITY AND NO FIX FOR IT AT THIS TIME. SO WE WILL WAIT TILL WE HAVE A POSSIBLE ACCIDENT OR SELL THE CARE AS IS.

2/6/2017

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION WITH A WALL DUE TO BRAKE FAILURE. THE CONTACT STRUCK THE STEERING COLUMN BECAUSE THE SEAT BELT FAILED TO PROPERLY RESTRAIN HER. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND THEN TO THE GORNO FORD DEALER, WHERE IT WAS DEEMED DESTROYED. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT SUFFERED FROM MODERATE CHEST PAIN FROM STRIKING THE STEERING COLUMN AND REQUIRED MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 3,694.

7/7/2017

THE PASSENGER WINDOW WAS INTACT WHEN IT WAS ROLLED DOWN. THE CAR WAS STATIONARY. MY 8 YEAR OLD SON SHUT THE DOOR AND THE WINDOW WAS ROLLED UP. THE WINDOW WAS COMPLETELY CRACKED.

6/14/2017

THE RIGHT REAR QUARTER PANEL WINDOW SPONTANEOUSLY SHATTERED WHILE THE CAR WAS PARKED AT THE END OF MY DRIVEWAY, OBSTRUCTING VISABILITY.

10/5/2017

HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1216 THESE TIRES HAVE 12,200 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS PEELING AND SHREDDING. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE.

10/25/2017

I TOOK MY CAR IN FOR A OIL CHANGE AND MY DEALER CALLED TO INFORM ME I NEEDED TO REPLACE ALL MY TIRES AS THE TREADS WERE ALL IN THE UNSAFE AREA. THE TIRES ARE: HANKOOK VENTUS S1 NOBEL 2 SIZE 255/50R20 DOT 5MNC 1A H 1316 THESE TIRES HAVE 23,000 MILES ON THEM AND CAME OEM ON 2017 FORD EXPLORER. THE TIRE TREAD IS GONE. PREMATURE WEAR. PLEASE INVESTIGATE AS OTHERS ARE REPORTING THE SAME EXACT PROBLEM ON THE SAME VEHICLE. SEE FORD BULLITON SSM 46905

2/24/2018

ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/28/2016

THE HEADLIGHTS ARE FAR TOO BRIGHT,EVEN IN DAYLIGHT CONDITIONS.AS AN UNINTENDED CONSEQUENCE OF AN EFFORT TO INCREASE THE VISIBILITY OF THE VEHICLE,THEY ARE QUITE CAPABLE OF MOMENTARILY BLINDING ONCOMING DRIVERS.OBVIOUSLY,THIS EFFORT TO INCREASE HEADLIGHT INTENSITY IS OVERLOOKING THE FACT THAT IT MAY BE CAUSING SERIOUS INJURY TO OTHER DRIVERS.

7/21/2017

EXTREMELY SHARP METAL TABS STICK OUT NEARLY 1" FROM THE INBOARD SIDE OF BOTH DRIVER AND PASSENGER SEATS. TABS ARE INTENDED TO HOLD PLASTIC TABS ON SEAT COVERS HOWEVER BOTH OF MINE WERE NOT INSTALLED PROPERLY OR HAD COME OFF IN THE 6 MONTHS WE'D OWNED THE VEHICLE. THIS TAB CUT MY HAND WIDE OPEN AND CUT TENDONS WHILE REACHING FOR MY KEYS THAT HAD DROPPED. SURGERY WAS REQUIRED. A FRIEND WHO OWNS A 2016 EXPLORER CONFIRMED THESE SHARP TABS AS WELL. THIS SHARP METAL TAB IS LIKE A KNIFE AND I WOULD LIKE TO SEE THIS PROBLEM CORRECTED FLEETWIDE (FILING DOWN THE EDGES WOULD BE A VERY SIMPLE FIX) TO ENSURE OTHERS AREN'T MAIMED LIKE I WAS. IT'S NOT UNREASONABLE TO SEE HOW SOMEONE COULD CUT A WRIST WITH A RISK TO LIFE.

11/28/2017

BACK SEAT (MIDDLE ROW DRIVER SIDE) BECAME UNLATCHED AND HIT ME IN THE BACK OF THE HEAD WHILE DRIVING

3/6/2018

LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.

3/21/2017

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACTED OBSERVED A HOLE IN THE "Y" PORTION OF THE EXHAUST TAIL PIPE WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER (BOB DAVIDSON FORD LINCOLN, 1845 JOPPA RD, BALTIMORE, MD, 21234) WHERE THEY OBSERVED THE HOLE AND WELDED IT CLOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS REPAIRED, BUT NO INVOICE OR PAPERWORK WAS PROVIDED. THE MANUFACTURER WAS NEITHER CONTACTED NOR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

8/2/2017

DRIVING ON INTERSTATE AND SMELLED A STRONG ODOR AND FUMES. NO CARS OR TRUCKS WERE IN FRONT OF ME AND I COULD NOT FIGURE OUT WHERE THE ODOR WAS COMING FROM. LATER IN THE 3 HOUR DRIVE, GOT VERY SLEEPY AND DIZZY. STOPPED AT REST AREA FOR FRESH AIR. THIS HAS NEVER HAPPENED TO ME BEFORE. NOW AFRAID TO DRIVE THIS EXPENSIVE VEHICLE ON THESE TRIPS TO TAKE CARE OF GRANDCHILDREN. CALLED DEALERSHIP AND WAS TOLD NO RECALLS AND NOTHING THEY COULD DO. PURCHASED THIS VEHICLE FOR DRIVING LONG DISTANCES AND NOW AFRAID TO DRIVE IT AND MY SON WILL NOT LET OUR GRANDCHILDREN RIDE IN IT. CANNOT SALE IT BECAUSE I WOULD LOOSE SO MUCH MONEY. A RECALL SHOULD BE ISSUED SINCE NUMEROUS COMPLAINTS HAVE BEEN MADE FROM OTHERS WITH THE SAME ISSUES.

10/25/2017

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD AN EXPLOSION COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE THEN STALLED WITHOUT WARNING. IN ADDITION, THE FRONT PASSENGER SIDE CONTROL ARM DETACHED, WHICH CAUSED THE PASSENGER TIRE TO EXPLODE. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS LATER TAKEN TO PENSKE FORD COLLISION CENTER (8970 LA MESA BLVD, LA MESA, CA 91942, (619) 464-7777) WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE NOT RESPONSIBLE FOR THE FAILURE AND ADVISED THE CONTACT TO "WORK IT OUT THE BEST HE COULD". NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

2/6/2018