2015 Ford Explorer Owner Complaints

RETURNING HOME FROM CHURCH WHEN ALL OF A SUDDEN I COULD NOT STEER THE CAR. IT WAS VEERING TO THE LEFT AND I COULD NOT STRAIGHTEN IT UP. THERE WAS A THUD AND DIRT AND DUST AND THE CAR STOPPED. GOT OUT AND THE FRONT LEFT SUSPENSION WAS ON THE GROUND. NO TICKET, NO NOTHING BECAUSE I DID NOT HIT ANYTHING. FORD HAS MADE A DECISION THAT IS WAS NOT A CAR FAILURE. WE ASK FOR THE FINDINGS OF THERE INSPECTIONS AND WAS TOLD THY DID NOT RELEASE THOSE TO THE CUSTOMER. WE REALLY WOULD LIKE TO SEE THEIR REPORT AS I DID NOT HIT ANYTHING AND WANT TO KNOW WHY THIS HAPPENED.

5/15/2015

DURING AND AFTER ACCELERATION AT ANY SPEED THERE IS A VERY STRONG SULPHUR SMELL IN THE CABIN OF THE VEHICLE. IT APPEARS TO ENTER FROM THE REAR OF THE VEHICLE AND IT MUST BE EXHAUSTED BY OPENING THE WINDOWS EVERY SINGLE TIME. THE FUMES CONTAIN CO2 AND ARE VERY DANGEROUS TO ALL WITHIN THE VEHICLE. ALL PASSENGERS COMPLAIN OF A LIGHT HEADACHE AND NAUSEA.

6/15/2015

PURCHASED A BRAND NEW 2015 FORD EXPLORER. ALMOST IMMEDIATELY BEGAN SMELLING EXHAUST FUMES. CONCERNED THAT THIS WASN'T "NEW CAR BREAK-IN", I PURCHASED A CARBON MONOXIDE DETECTOR WITH MEMORY. OVER A COUPLE OF WEEKS OF DRIVING THE DETECTOR REGISTERED 97 PPM AT PEAK. AFTER CHECKING ON THE INTERNET, I FOUND OTHERS THAT HAVE HAD A SIMILAR PROBLEM. *TR

1/9/2015

WE HAVE ALSO ENCOUNTERED EXHAUST FUMES IN THE VEHICLE. ON LONG TRIPS WE HAVE ALSO EXPERIENCED FATIGUE DIZZINESS AND NAUSEA. WHEN WE GO ON THE TRIPS WE HAVE A SHELTIE WHICH COMES WITH US, AND HE HAS NOT LOOKED GOOD AT TIMES ALSO. SO ON A TRIP TODAY 7-7-2015 WE BROUGHT ALONG A CO DETECTOR, ON THE WAY DOWN FOR THE HR TRIP THE LEVEL WAS @ 81. THAT'S WITH THE AC ON WITH TEMPS OUTSIDE @ 82. ON THE WAY BACK FROM ARE HR TRIP WITH TEMPS STILL IN THE 80'S THE CO LEVEL WAS @ 183. IF YOU LOOK AT THE CPSC.GOV WEBSITE YOU CAN SEE THAT @ THE LEVELS OF 150-220 IT WILL CAUSE DISORIENTATION / UNCONSCIOUSNESS & DEATH!!!!!!!!!!!! SO @ THIS POINT IN OUR LIVES IN OUR 50'S WE DO NOT WANT TO DIE. WE WILL BE ASKING FORD TO TAKE OUR EXPLORE XLT LIMITED BACK BEFORE WE DIE. IT ONLY HAS 4200 K ON IT. I'M ONLY HOPING FORD WILL TAKE THIS MATTER SERIOUSLY.WE WILL BE CONTACTING FORD TOMORROW 7-8-2015 TO FILE A FORMAL COMPLAINT TO ADDRESS THIS PROBLEM, SO OTHERS DON' T HAVE TO DEAL WITH THE CO.

7/7/2015

BOUGHT VEHICLE, LEFT DEALERSHIP, DROVE APPROX 13 MILES, PARKED TRUCK WHILE RUNNING, AS MY SON AND I WAITED FOR MY WIFE OUTSIDE OF A STORE... WE NOTICED A BAD FUME SMELL. MY WIFE GOT IN THE CAR AND ASK WHAT'S THAT SMELL? I PASSED OFF AS MAYBE PROTECTIVE OILS BURNING OFF NEW PARTS. NEXT DAY I CAME HOME FROM WORK 12 MILES AWAY. AGAIN VEHICLE IN PARK WAITING FOR MY WIFE TO MEET ME OUTSIDE AS WE WERE GOING STRAIGHT TO THE STORE.... THE SMELL RETURNED! WE DROVE TO GET LUNCH MEAT 2 MILES. IT GOT WORSE AS I DROVE. I NOTICE AS SOON AS I TURNED THE HEAT DOWN A BIT... THE SMELL GOT WORSE. MAYBE BECAUSE THIS ALLOWS MORE OUTSIDE AIR TO BLEND? AFTER THIS I WAS SURE THIS WAS A BIG PROBLEM. I SEARCHED THE WEB FOR FORD EXPLORER FUMES AND WAS SHOCKED TO SEE ALL OF THE COMPLAINTS LAWSUITS AND MEDIA THIS HAS GOTTEN! HOW COULD I NOT HAVE HEARD ABOUT THIS? I'M QUITE SURE THERE ARE PLENTY OF PEOPLE WHO HAVEN'T COMPLAINED ! I DON'T WANT TO BELIEVE THE TRUCK I FELL IN LOVE WITH HAS THIS HUGE PROBLEM! I'M RETURNING IT! NO REPAIRS! DON'T WANT IT! SOMETHING NEEDS TO BE DONE! I FELT SICK AND DIZZY AFTER A SHORT DRIVE! PLEASE BELIEVE ME! THIS IS BAD! *TR

1/21/2015

HORRIBLE ROTTEN EGG, BURNING SMELL WHEN ACCELERATING IN THE CABIN. HAVE TAKEN IT IN 3 TIMES AND THEY TELL ME IT WILL BURN OFF BETWEEN 10-15000 MILES. I CAN'T IMAGINE THAT THE FUMES IN THE CABIN ARE GOOD FOR ME AND MY FAMILY AND THE LACK OF CONCERN FROM FORD IS LAUGHABLE. WE HAVE CONTACTED FORD WITH MINIMAL, UNHELPFUL RESPONSES FROM THEM. ALONG WITH HEALTH CONCERNS, THE SMELL COMING OUT OF THE EXHAUST IS AWFUL AND PROBABLY SHOULD BE BROUGHT TO THE EPA. I ATTEMPTED TO DRIVE 2 NEW 2015 STRAIGHT OF THE TRAIN AND THEY BOTH WERE JUST AS BAD. THIS IS NOT AN ISOLATED PROBLEM. *TR

3/4/2015

FORD MOTOR CO. AND WORTHINGTON FORD OF LONG BEACH, CA ARE SELLING VEHICLES WITH DAMAGED/DEFECTIVE STEERING AND REFUSING TO FIX THE DEFECT(S). 1/25/2015 PURCHASED FORD EXPLORER (8 MILES ON VEHICLE); DAY AFTER PURCHASE, 1/26/2015, NOTICED PROBLEM WITH STEERING, PARKED VEHICLE, WOULD NOT DRIVE OR LET WIFE DRIVE. RETURNED VEHICLE IMMEDIATELY TO DEALER VIA ARMSTRONG TOWING (FLATBED) FOR REPAIRS/EVALUATION. WORTHINGTON FORD OF LONG BEACH: [XXX] ALL ACCUSED ME OF CAUSING THE DAMAGE; SAID IT ISN'T UNDER WARRANTY SERVICE AND WANTED TO CHARGE ME $600.00 TO FIX THE DAMAGED STEERING. THEY ALL REFUSED, INCLUDING [XXX], SERVICE MGR., TO GIVE ME A WRITTEN WORK ORDER/INVOICE WHEN VEHICLE WAS PICKED UP 1/30/2015. VEHICLE IS REMAINS IN AN UNSAFE CONDITION. DO NOT KNOW FULL EXTENT OF DAMAGE CAUSED BY FORD MOTOR CO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2/2/2015

LOST ALL POWER STEERING AND VEHICLE WAS ALMOST IMPOSSIBLE TO STEER. FORD DEALER REPLACED ELECTRONIC POWER STEERING RACK.

7/2/2015

DURING AND AFTER ACCELERATION AT ANY SPEED THERE IS A VERY STRONG SULPHUR SMELL IN THE CABIN OF THE VEHICLE. IT APPEARS TO ENTER FROM THE REAR OF THE VEHICLE AND IT MUST BE EXHAUSTED BY OPENING THE WINDOWS EVERY SINGLE TIME. THE FUMES CONTAIN CO2 AND ARE VERY DANGEROUS TO ALL WITHIN THE VEHICLE. ALL PASSENGERS COMPLAIN OF A LIGHT HEADACHE AND NAUSEA.

6/15/2015

EXHAUST SMELL IN CAR EVERY TIME YOU ENTER A FREEWAY OR PASS ANOTHER VEHICLE. IN OTHER WORDS; ACCELERATION. ALSO, HAS A "DRONE" TYPE SOUND AT SPEEDS OVER 71 MPH. THE VEHICLE HAS BEEN TO THE DEALERSHIP THREE TIMES WITH THE LATEST TIME BEING TWO WEEKS SO FAR (IT'S STILL THERE ON 9-30-15) FOR THE TWO ISSUES NOTED ABOVE..

10/5/2015

MY 2015 FORD EXPLORER (VIN #[XXX]), WHICH HAS LESS THAN 3,000 MILES ON IT, JERKED VIOLENTLY AND STALLED AT 70 MPH ON FRIDAY, OCTOBER 17, 2014 WHEN MY PARTNER [XXX] WAS DRIVING IT. AFTER THE SUDDEN JERK EVERY LIGHT ON THE DASH LIT UP WITH WARNING LIGHT INDICATORS. THE CAR STARTED ROUGHLY THREE MINUTES LATER LIKE NOTHING HAD HAPPENED. WE'RE LUCKY [XXX] WAS IN THE RIGHT LANE ON I-75 AND WASN'T KILLED. I TOOK THE CAR LATER THAT DAY FOR IN-TOWN DRIVING ONLY AND IT HAPPENED 3 ADDITIONAL TIMES WITHIN 2 MILES FROM MY HOME (WITH THE SAME VERY STRONG JERKING - ALMOST LIKE YOU'VE BEEN REAR-ENDED). WE THEN HAD IT TOWED TO ROYAL OAK FORD IN ROYAL OAK, MICHIGAN. THE SERVICE MANAGER WAS UNABLE TO DETERMINE WHAT CAUSED THE INCIDENTS TO OCCUR, AND I PICKED UP THE VEHICLE ON FRIDAY 10/24. BOTH THE SERVICE MANAGER AND [XXX] AT FORD (EXTENSION[XXX]) STATED THAT THEY'D BE NERVOUS TO DRIVE THE VEHICLE, BUT FORD DOESN'T INTEND TO DIG FURTHER OR GET ME INTO A DIFFERENT VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/27/2014

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, ALL THE WARNING LIGHTS ILLUMINATED AND A WARNING ALARM CHIMED. THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER WHO DIAGNOSED THAT THE COMMUNICATION MODULE NEEDED REPLACING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

3/13/2015

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH, EXHAUST FUMES EMITTED INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 100. UPDATED 09/21/15*LJ

6/24/2015

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH OR ABOVE, THE ODOR OF EXHAUST FUMES EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT AN UNKNOWN VALVE RELATED TO THE AIR CONDITIONER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE FUMES CAUSED HEAD ACHES THAT DID NOT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 500.

8/6/2015

I AM GOING INTO THE 5TH MONTH OF LEASING MY 2015 FORD EXPLORER AND I AM NOT HAPPY WITH THIS VEHICLE. CURRENTLY THE ODOMETER READS 2,100 MILES AND THEY WERE NOT ENJOYABLE MILES. I HAVE TO SAY THAT THIS 2015 EXPLORER HAS THE WORST DESIGN ON THE INSIDE THAT I'VE EVER SEEN. THE OUTWARD VISIBILITY FROM THE DRIVER'S SEAT FOR THE FRONT AND REAR OF THIS VEHICLE IS SEVERELY COMPROMISED BY THE HUGE C PILLARS WHICH CREATE BLIND SPOTS WITHIN THE VEHICLE. ALTHOUGH THIS MODEL HAS BLIS, I'VE ALMOST BEEN IN 2 COLLISIONS BECAUSE I CANNOT SEE MY RIGHT SIDE REAR OR LEFT SIDE REAR DUE TO THE FAULTY DESIGN OF THE INTERIOR OF THE VEHICLE. THE BLIS SYSTEM DID NOT WARN ME THAT THERE WAS A TRACTOR TRAILER APPROACHING ME ON THE LEFT SIDE. THIS IS A PROBLEM THAT THE DEALER CANNOT REMEDY. THIS IS A FACTORY DESIGN FLAW THAT IS GOING TO GET SOMEONE SERIOUSLY INJURED OR KILLED BECAUSE THE DRIVER CAN'T SEE WHAT'S COMING. THE BLIS IS USELESS. NAVIGATING THROUGH TIGHT SPACES IS ALMOST IMPOSSIBLE BECAUSE YOU CANNOT SEE THE FRONT END TO JUDGE YOUR DISTANCE BETWEEN VEHICLES/OBJECTS AND THE WIDE FRONT PILLARS ALSO ADD TO THE FRUSTRATION OF TRYING TO SEE WHAT'S ON THE SIDE OF THE VEHICLE. THE BLOWER MOTOR FOR THE HEATING/AC SYSTEM JUST TURNS OFF AS WELL AS THE DASHBOARD CLUSTER LIGHTS AND THEN COMES BACK ON AFTER 10 - 15 SECONDS. THIS HAS OCCURRED A FEW TIMES. THERE IS A BURNING SMELL INSIDE THE VEHICLE UPON START UP. NOT SURE IF IT'S EXHAUST GAS ENTERING THE VEHICLE OR IF IT'S SOMETHING IN THE HEATER/AC SYSTEM. (I WAS TOLD AT THE DEALERSHIP THAT THIS IS A COMMON PROBLEM AND WILL DISSIPATE AFTER A FEW THOUSAND MILES). NOT THE ANSWER THAT I WANTED TO HEAR. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. THE SENSATION OF NOT FEELING SAFE WHILE DRIVING MAKES FOR UNSAFE DRIVING. MY LIFE AND THE LIVES OF MY PASSENGERS AND OTHER MOTORISTS IS OF MY UTMOST CONCERN. I AM RETURNING THIS SUV TO FORD. *TR

4/19/2015

DRIVING HOME UP A HILL WITH A NEWLY PURCHASED 2015 FORD EXPLORER MY WIFE AND I NOTICED A BAD SMELL LIKE EXHAUST FUMES; WE PUT THIS DOWN TO THE NEW ENGINE/EXHAUST BURNING OFF ANY FACTORY GREASE ETC. SUBSEQUENT TRIPS WITH ALL OF MY FAMILY IN THE SUV WE ALL EXPERIENCED A FOUL EXHAUST AND SULFUR SMELL WHEN GOING UP A HILL OR ACCELERATING ABOVE 3K RPM; THERE WERE NO OTHER VEHICLES IN FRONT OF US TO BLAME FOR THE ODOR. WE HAVE TAKEN THE SUV TO THE DEALER 4 TIMES NOW AND THEY IN CONJUCTION WITH FORD TECHNICAL SUPPORT CANNOT FIND THE ROOT CAUSE. THEY HAVE REPLACED/ INSTALLED: EGR VALVE COVER (TECH BULLETIN), BOTH EXHAUST DOWN PIPES, FRONT TRANSFER CASE. THE DEALER HAS NO TEST EQUIPMENT TO FIND THE PROBLEM OR CONFIRM WE ARE SMELLING ENGINE EXHAUST CONTAINING TOXIC GASES INCLUDING CO.

8/26/2015

I WAS DRIVING YESTERDAY AND A MESSAGE POPPED UP "TERRAIN MANAGEMENT SYSTEM FAULT" AND THEN ALL OF A SUDDEN, A CHECK BRAKES MESSAGE SHOWED, LEAVING THE BRAKE INDICATOR, ABS MESSAGE SAYING IT IS OFF AND AN "AWD OFF" MESSAGE. THIS HAPPENED REPEATEDLY EVEN AFTER TURNING THE CAR OFF FOR HOURS AND RESTARTING. PICTURES WERE TAKEN OF THE MESSAGES AND IT WAS DROPPED AT THE SERVICE DEPARTMENT OF THE LOCAL FORD DEALERSHIP. THEY ORIGINALLY THOUGHT IT WAS A BAD ABS SENSOR, BUT UPON FURTHER INVESTIGATION, SOMETHING IS REALLY WRONG IN THE COMPUTER AND SOME OTHER MODULES, THEY DID NOT EVEN GIVE US A TIME FRAME FOR COMPLETION. THIS IS NEXT YEARS MODEL AND WE HAVE ONLY OWNED IT FOR 1 MONTH, NOT A GOOD SIGN. NOT SURE IF OTHER PEOPLE ARE HAVING THIS ISSUE, BUT THEY MIGHT SOON. THE DEALERSHIP WOULD ALSO NOT SAY IF IT WAS/IS DANGEROUS TO DRIVE WITH ALL OF THE ERRORS POPPING UP. *TR

12/15/2014

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE BRAKE LINE ON THE FRONT PASSENGER AND FRONT DRIVER SIDE FRACTURED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE FRONT BRAKE LINE NEEDED TO BE REPLACED. AN AUTHORIZED DEALER REPLACED THE FRONT DRIVER AND PASSENGER SIDE BRAKE LINES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.

4/15/2015

DRIVING HOME THE VEHICLE VEERED TO THE LEFT SUDDENLY AT APPROX 30 MPH. TRIED STEERING IT TO THE RIGHT BUT IT WOULD NOT. GOT OUT OF VEHICLE TO SEE THAT THE LEFT FRONT SUSPENSION WAS ON THE GROUND. IT HAD BROKEN AWAY FROM THE CAR WHERE IT HAD BEEN CONNECTED. LUCKILY I WAS NOT HURT JUST SHAKEN UP. IT HAD TO BE PUT ON A TOW TRUCK AND TAKEN TO FORD. *TR

3/26/2015

RETURNING HOME FROM CHURCH WHEN ALL OF A SUDDEN I COULD NOT STEER THE CAR. IT WAS VEERING TO THE LEFT AND I COULD NOT STRAIGHTEN IT UP. THERE WAS A THUD AND DIRT AND DUST AND THE CAR STOPPED. GOT OUT AND THE FRONT LEFT SUSPENSION WAS ON THE GROUND. NO TICKET, NO NOTHING BECAUSE I DID NOT HIT ANYTHING. FORD HAS MADE A DECISION THAT IS WAS NOT A CAR FAILURE. WE ASK FOR THE FINDINGS OF THERE INSPECTIONS AND WAS TOLD THY DID NOT RELEASE THOSE TO THE CUSTOMER. WE REALLY WOULD LIKE TO SEE THEIR REPORT AS I DID NOT HIT ANYTHING AND WANT TO KNOW WHY THIS HAPPENED.

5/15/2015

AIR BAG LIGHT CAME ON THE NEXT DAY AFTER I PURCHASED A NEW VEHICLE. THIS IS A SAFETY ISSUE SINCE THE AIR BAG WILL NOT DEPLOY WHEN THE AIR BAG LIGHT IS ON.

7/8/2015

KEEPS HAVING CHECK ENGINE LIGHT COME ON, ALSO KEEPS HAVING AIBAG DEACTIVATED SIGNAL COME ON INSTRUMENT PANEL. ALSO, KEEPS HAVING ISSUES WHERE WINDOWS WON'T GO UP OR DOWN EVEN WHEN PUSHING ANY OF BUTTONS. KEEPS HAVING PROBLEMS WITH WIPERS NOT WANTING TO WORK TOO. (ALL THESE THINGS ARE NOT CONSISTENTLY ON OR HAPPENING. THEY HAPPEN DAILY AT ANY GIVEN TIME) 2ND ROW CAPTAIN SEAT THE PUSH BUTTON WON'T WORK ON FOLDING THE SEAT. NAVIGATION SYSTEM KEEPS HAVING ISSUES OF NOT WANTING TO PROPERLY WORK OR SAYS NO NAVIGATION CARD WHEN THERE IS ONE THERE. ALSO, RADIO HAS NOT WANTED TO WORK; THE WHOLE SYSTEM ENT, NAV, PHONE, CLIMATE WOULDN'T WORK. THERE HAS BEEN FEW TIMES SMELL SOMETHING BURNING COMING THROUGH VENTS. HAVE TRIED DOING THE OWNER REPORT WITH FORD LIKE OWNERS SUPPOSE TO BE ABLE TO DO. HAVE NOT BEEN ABLE TO EVER GET A READING, OR A DIAGNOSIS. HAVE HAD IT TO DEALERSHIP 3 TIMES STILL ISSUES. ALL THESE ISSUES HAPPEN NO MATTER WHAT TEMPERATURE IS OUTSIDE, NO MATTER WHETHER DRIVING OR SITTING STILL. TO TRY GET THINGS WORKING RIGHT HAVE PULLED OVER TO TURN OFF VEHICLE AND BACK ON SEVERAL TIMES TO TRY GET THINGS WORKING PROPERLY. IT ISN'T SAFE TO DRIVE IN SOUTH GEORGIA OR IN FLORIDA IN DOWN POUR OF RAIN WHEN DON'T HAVE WORKING WIPERS!!! IT ISN'T REASSURING ABOUT DEACTIVATED AIRGBAG SIGNAL ON THE INSTRUMENT PANEL. DEFINETLY AGGREGATING CONSIDERING WE JUST PURCHASED THIS 6 MONTHS AGO! (WE HAVE 13 DIFFERENT VIDEO FOOTAGE TO ALL THIS FOR PROOF THAT WE 'VE SHOWN DEALERSHIP, AND SERVICE DEPARTMENT; VIDEOS TO BIG FOR HERE)

1/15/2016

KEEPS HAVING CHECK ENGINE LIGHT COME ON, ALSO KEEPS HAVING AIBAG DEACTIVATED SIGNAL COME ON INSTRUMENT PANEL. ALSO, KEEPS HAVING ISSUES WHERE WINDOWS WON'T GO UP OR DOWN EVEN WHEN PUSHING ANY OF BUTTONS. KEEPS HAVING PROBLEMS WITH WIPERS NOT WANTING TO WORK TOO. (ALL THESE THINGS ARE NOT CONSISTENTLY ON OR HAPPENING. THEY HAPPEN DAILY AT ANY GIVEN TIME) 2ND ROW CAPTAIN SEAT THE PUSH BUTTON WON'T WORK ON FOLDING THE SEAT. NAVIGATION SYSTEM KEEPS HAVING ISSUES OF NOT WANTING TO PROPERLY WORK OR SAYS NO NAVIGATION CARD WHEN THERE IS ONE THERE. ALSO, RADIO HAS NOT WANTED TO WORK; THE WHOLE SYSTEM ENT, NAV, PHONE, CLIMATE WOULDN'T WORK. THERE HAS BEEN FEW TIMES SMELL SOMETHING BURNING COMING THROUGH VENTS. HAVE TRIED DOING THE OWNER REPORT WITH FORD LIKE OWNERS SUPPOSE TO BE ABLE TO DO. HAVE NOT BEEN ABLE TO EVER GET A READING, OR A DIAGNOSIS. HAVE HAD IT TO DEALERSHIP 3 TIMES STILL ISSUES. ALL THESE ISSUES HAPPEN NO MATTER WHAT TEMPERATURE IS OUTSIDE, NO MATTER WHETHER DRIVING OR SITTING STILL. TO TRY GET THINGS WORKING RIGHT HAVE PULLED OVER TO TURN OFF VEHICLE AND BACK ON SEVERAL TIMES TO TRY GET THINGS WORKING PROPERLY. IT ISN'T SAFE TO DRIVE IN SOUTH GEORGIA OR IN FLORIDA IN DOWN POUR OF RAIN WHEN DON'T HAVE WORKING WIPERS!!! IT ISN'T REASSURING ABOUT DEACTIVATED AIRGBAG SIGNAL ON THE INSTRUMENT PANEL. DEFINETLY AGGREGATING CONSIDERING WE JUST PURCHASED THIS 6 MONTHS AGO! (WE HAVE 13 DIFFERENT VIDEO FOOTAGE TO ALL THIS FOR PROOF THAT WE 'VE SHOWN DEALERSHIP, AND SERVICE DEPARTMENT; VIDEOS TO BIG FOR HERE)

1/15/2016

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE RETRIEVING ITEMS FROM THE REAR HATCH AREA, THE MECHANICAL THIRD ROW SEAT ERRONEOUSLY RAISED UP AND CAUSED THE GROCERIES TO BECOME STUCK BETWEEN THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,785. UPDATED 04/14/16*LJ CONSUMER STATED THAT THE SEATS WERE UNSTABLE. UPDATED 05/25/18*JB

2/16/2016

THE EXTERIOR LIGHTS DON'T WORK THAT GREAT IT LOOKS LIKE SOME PAINTED A BLACK LINE IN THE WINDSHIELD AND WE CAN'T SEE ABOVE THAT LINE. VERY DANGEROUS. I AM VERY DISAPPOINTED IN THE LIGHTS. I HAD AN EDGE BEFORE AND WE COULD SEE SO MUCH BETTER. *JS

12/3/2014

THIS IS JUST A FORMAL COMPLAINT TO HOPEFULLY AVOID ACCIDENTS: HEADLIGHTS ON MOST NEW VEHICLES ARE DANGEROUS. THEY DO NOT PROJECT, IF YOU FACE A GARAGE, THERE IS A DISTINCT LINE WHERE ABOVE THIS LINE THERE IS NO EXTRA LIGHT AND BELOW THE LINE IS WHERE THE HEADLIGHTS SHINE. WHEN GOING UP AND DOWN HILLS YOU CAN SEE ABOUT 3 FEET IN FRONT OF YOU AND NO FURTHER. IT IS JUST AS DANGEROUS AROUND CURVES. YOU CAN'T READ STREET SIGNS AND IT WOULD BE HARD TO SEE DEERE STANDING ON THE SIDE OF THE ROAD. I HAD MY HEADLIGHTS ADJUSTED UP BY THE DEALERSHIP AND EVERYONE FLASHED THEIR BRIGHTS AT ME SO I HAD TO HAVE THEM TURNED BACK DOWN. MIY HUSBAND HAS A NEW HYUNDAI, EVERYONE IS FLASHING THEIR BRIGHTS AT HIM AND THEY ARE NOT ON. MY DAUGHTER-IN-LAW WHO HAS A CHEVY SAID THE SAME THING AND SHE DRIVES WITH HER BRIGHTS ON AS MUCH AS SHE POSSIBLY CAN SINCE THE LOW BEAM IS SO HORRIBLE. TAKE A TEST DRIVE IN THE COUNTRY ON HILLS AND CURVES AT NIGHT YOU'LL SEE JUST HOW DANGEROUS THESE LIGHT TRULY ARE

11/12/2015

UPON ACCELERATION MY 2015 FORD EXPLORER XLT HAS EXHAUST FUMES ENTERING INTO THE VEHICLE. IT HAPPENS WHEN I ACCELERATE WITH THE AC/HEATER IN THE OFF MODE. YOU CAN ALSO SMELL FUMES WITH THE AC/HEATER ON BOTH IN THE RECIRCULATE AND NON REC MODES. I HAVE ALREADY HAD THE VEHICLE IN THE FORD SHOP TWICE WITH THIS PROBLEM AND A TSB WAS PERFORMED WITH NO IMPROVEMENTS. FORD CRC STATED TO DRIVE THE VEHICLE WITH THE HEAT/AC ALWAYS ON TO PRESSURIZE THE CABIN TO KEEP FUMES FROM COMING IN. THE OWNERS MANUAL STATES IF YOU SMELL EXHAUST FUMES IN THE CABIN, DO NOT DRIVE THE VEHICLE. FORD HAS NO ANSWER TO THIS ISSUE. *TR

1/28/2015

WHEN I PURCHASED THE 2015 EXPLORER I DROVE IT OFF THE LOT AND UP A HILL TO GO HOME. AS SOON AS WE STARTED UP THE HILL THE CAR FILLED WITH AN ACRID, SMOKY SMELL. THE KIDS AND I PULLED OVER BECAUSE WE THOUGHT THERE WAS SOMETHING WRONG. MY HUSBAND SAID IT WAS JUST "BREAKING THE CAR IN" SMELL. PLEASE NOTE I HAVE HAD NEW CARS BEFORE AND NEVER SMELLED SOMETHING THIS BAD. SO MY HUSBAND DROVE IT HOME WHILE THE KIDS AND I TOOK THE TRUCK. SINCE THAT TIME THE ACRID, SMOKY SMELL HAPPENS EVERY TIME THE CAR IS COLD AND THEN I GO UP A HILL. THE ENGINE IS ACCELERATING AND WORKING HARD. I WILL HAVE TO PAY MORE ATTENTION TO THE RPMS AT THE TIME. AT THE TOP OF THE HILL I SMELL THE "SMOKE SMELL." THIS HAPPENS DAILY ON A HILL I TRAVEL TO GO TO WORK. I THOUGHT THAT OVER TIME THE SMELL WOULD GO AWAY. NOW I HAVE 10,000 MILES ON THE CAR AND IT IS 8 MONTHS LATER AND THE SMELL IS STILL THERE. TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT AT THE 2,000 MILE MARK AND THEY CLAIMED THEY DID NOT SMELL THE ACRID SMELL. I AM NOW TAKING IT IN AGAIN. VERY DISAPPOINTED. *TR

2/19/2015

CPSC: I15C0225A: 2015 FORD EXPLORER: CONSUMER STATED THE FUEL LINE WAS CRACKED. *SS THE CONSUMER WAS INFORMED A ROCK MAY HAVE HIT THE FUEL LINE. *JB

12/30/2015

TL* THE CONTACT LEASED A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE TPMS NOT FUNCTIONING PROPERLY. THE DEALER SENT A MECHANIC TO THE CONTACT'S LOCATION WHO TOOK THE VEHICLE TO THE DEALER AND REPLACED THE FRONT DRIVER SIDE WHEEL SENSOR. THE CONTACT NOTICED THAT AS THE MILEAGE INCREASED, THERE WAS A STRONG ODOR EMITTING INTO THE INTERIOR OF THE VEHICLE. THE ODOR CAUSED THE CONTACT AND OTHER OCCUPANTS TO HAVE MIGRAINE HEADACHES THAT REQUIRED MEDICAL TREATMENT. THE CONTACT WAS TO CHECK WITH AN INDEPENDENT SOURCE AND THE MANUFACTURER FOR ODOR TESTING. THE DEALER WAS NOTIFIED OF THE STRONG FUMES AND INDICATED THAT THEY WERE NOT ABLE TO REPLICATE THE CONDITION TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500. UPDATED 05/11/16*LJ

1/6/2016

AUGUST 19:IDENTIFIED 3 ERROR CODES, ONE OF WHICH WAS THE POWER STEERING. TECH. SAID VEHICLE WOULD BE VERY DIFFICULT TO STEER IF IT LOST POWER STEERING BECAUSE OF THE SIZE OF EXPLORER. SERVICE CHECKED WIRING AND CONNECTIONS, AND THEY HAD ALSO DRIVEN THE VEHICLE, BUT THEY NEEDED MORE TIME WITH THE VEHICLE. AUGUST 28: ON A CLEAR, WARM DAY AT ABOUT 1:00 PM, DRIVING 6 PEOPLE IN THE EXPLORER ON THE EXPRESSWAY WHEN WE STARTED EXPERIENCING PROBLEMS. CHIMING NOISES WERE HEARD INITIALLY, THEN INTERMITTENTLY. THE DASHBOARD LIGHTS STARTED BLINKING ON AND OFF. THE ENTIRE DASHBOARD THEN WENT BLACK, THEN INTERMITTENTLY ON WITH THE SPEEDOMETER GOING BACK AND FORTH FROM 0 TO AROUND 75, THEN BLACKING OUT AGAIN. LEFT HAND SIDE OF DASHBOARD DISPLAYED BRAKE SYSTEM WARNING SYMBOL AND LOW TIRE PRESSURE WARNING SYMBOL. THE AIR CONDITIONING AND RADIO WENT OFF. AWD OFF MESSAGE APPEARED ON LEFT SIDE OF DASHBOARD. RIGHT HAND SIDE OF DASHBOARD DISPLAYED: STABILITY CONTROL, STABILITY CONTROL SYSTEM OFF & FRONT AIR BAG SYMBOLS. MAXIMUM HEAT STARTED POURING OUT OF VENTS. ABS SYMBOL APPEARED AND RIGHT HAND SIGNAL CAME ON. SERVICE ADVANCE TRAC MESSAGE WAS ALSO DISPLAYED AT SOME POINT. THIS PROBLEM EPISODE LASTED AT LEAST 4 MINUTES WHILE WE WERE DRIVING. WE TOOK PICTURES OF THE DASHBOARD AND VIDEOTAPED PART OF THIS EPISODE. SEPTEMBER 13: SERVICE TECHS CAN'T DUPLICATE PROBLEM, THE FORD HOTLINE ENGINEER SUGGESTED THAT THE SERVICE DEPT ATTACH A FLIGHT RECORDER TO CAR IN AN EFFORT TO RECORD ACTIVITY IF THE PROBLEM REOCCURS WHILE DRIVING. CELL PHONE WON'T SYNC WITH THE CAR SINCE THE LAST INCIDENT ON AUG 28TH. SERVICE TECH EXPLAINED THAT THIS A NETWORK PROBLEM AND FLIGHT RECORDER WORKED OFF THE NETWORK, THEREFORE FLIGHT RECORDER WOULD BE USELESS . THE SERVICE TECH INFORMED THE FORD ENGINEER THAT THEY WOULD NOT BE INSTALLING THE FLIGHT RECORDER BECAUSE IT WOULD BE INEFFECTIVE.

9/16/2016

AUGUST 10-OCTOBER 20TH: NUMEROUS FAULT CODES APPEARED ON DASH: TERRAIN MANAGEMENT FAULT LIGHT APPEARED ON DASHBOARD, THEN THE ENTIRE DASHBOARD WENT BLACK, THE AIR CONDITIONING STOPPED, THE RADIO TURNED OFF, THE TERRAIN MANAGEMENT CONTROL KNOB WAS NO LONGER LIT. SUDDENLY, VERY HOT AIR STARTED POURING OUT OF ALL VENTS WITH WHAT SEEMED LIKE MAXIMUM FAN SPEED. FOR 34 OUT OF 60 DAY PERIOD (6 OCCURRENCES AND 6 VISITS TO DEALERSHIP), FORD KEPT VEHICLE AND TRIED TO DETERMINE THE CAUSE. THEY WERE UNABLE TO RETRIEVE ANY ERROR CODES OR DUPLICATE THE PROBLEM. PROVIDED DETAILS AND PICTURE FROM MY CELL PHONE OF ERROR MESSAGES TO SERVICE DEPT. AUGUST 28: WE WERE DRIVING 6 PEOPLE IN THE EXPLORER ON THE EXPRESSWAY WHEN WE STARTED EXPERIENCING PROBLEMS. CHIMING NOISES WERE HEARD INITIALLY, THEN INTERMITTENTLY. THE DASHBOARD LIGHTS STARTED BLINKING ON AND OFF. THE ENTIRE DASHBOARD THEN WENT BLACK, THEN INTERMITTENTLY ON WITH THE SPEEDOMETER GOING BACK AND FORTH FROM 0 TO AROUND 78, THEN BLACKING OUT AGAIN. LEFT HAND SIDE OF DASHBOARD DISPLAYED BRAKE SYSTEM WARNING SYMBOL AND LOW TIRE PRESSURE WARNING SYMBOL. THE AIR CONDITIONING AND RADIO WENT OFF. AWD OFF MESSAGE APPEARED ON LEFT SIDE OF DASHBOARD. RIGHT HAND SIDE OF DASHBOARD DISPLAYED: STABILITY CONTROL, STABILITY CONTROL SYSTEM OFF & FRONT AIR BAG SYMBOLS. MAXIMUM HEAT STARTED POURING OUT OF VENTS. ABS SYMBOL APPEARED AND RIGHT HAND SIGNAL CAME ON. SERVICE ADVANCE TRAC MESSAGE WAS ALSO DISPLAYED AT SOME POINT. THIS PROBLEM EPISODE LASTED AT LEAST 4 MINUTES WHILE WE WERE DRIVING. WE TOOK PICTURES OF THE DASHBOARD AND VIDEOTAPED PART OF THIS EPISODE. *TR

10/20/2016

TL* THE CONTACT LEASED A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A FAILURE WITH THE TPMS NOT FUNCTIONING PROPERLY. THE DEALER SENT A MECHANIC TO THE CONTACT'S LOCATION WHO TOOK THE VEHICLE TO THE DEALER AND REPLACED THE FRONT DRIVER SIDE WHEEL SENSOR. THE CONTACT NOTICED THAT AS THE MILEAGE INCREASED, THERE WAS A STRONG ODOR EMITTING INTO THE INTERIOR OF THE VEHICLE. THE ODOR CAUSED THE CONTACT AND OTHER OCCUPANTS TO HAVE MIGRAINE HEADACHES THAT REQUIRED MEDICAL TREATMENT. THE CONTACT WAS TO CHECK WITH AN INDEPENDENT SOURCE AND THE MANUFACTURER FOR ODOR TESTING. THE DEALER WAS NOTIFIED OF THE STRONG FUMES AND INDICATED THAT THEY WERE NOT ABLE TO REPLICATE THE CONDITION TO PROVIDE A PERMANENT REMEDY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 500. UPDATED 05/11/16*LJ

1/6/2016

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THE LOW TIRE PRESSURE WARNING LIGHT FLASHED INTERMITTENTLY. THE TIRES WERE ADDED AIR BUT THE FAILURE PERSISTED. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2/25/2016

MY CAR WAS STRUCK FROM BEHIND - 65MPH AND THE SEAT BELT DID NOT TENSION AND CAUSED MY HEAD TO BOUNCE OFF THE STEERING WHEEL CAUSING A LARGE KNOT ON MY HEAD AND TAKEN AWAY BY AMBULANCE - NO AIR BAGS DEPLOYED (BUT THAT MAY BE DUE TO BEING STRUCK FROM BEHIND AND PUSHED INTO A VEHICLE IN FRONT) I WAS ROLLING 5 TO 10MPH AND SLOWING FOR TRAFFIC - HIT FROM BEHIND BY PICKUP - NO BRAKES APPLIED - FLEW FORWARD AND THE SEAT BELT TENSIONER RELEASED ALL THE BELT OUT AND STAYED THAT WAY - I WOULD THINK THAT I SHOULD HAVE BEEN STOPPED BY THE BELT AND BRUISED ACROSS THE CHEST - BUT ALL THE FORCE WAS TAKEN TO MY HEAD AND NECK OFF THE STEERING WHEEL AND WHIPLASHED BACK TO THE SEAT. THE VEHICLE DID DIAL 911 FROM THE COLLISION SO THAT WORKED. JUNE 20 2016 6:15PM POLICE REPORT NOT AVAILABLE AS OF THIS WRITING

6/21/2016

MY SON WAS SITTING IN THE BACK LEFT SEAT AND HE GOT STRANGLED INTO THE MIDDLE SEAT BELT. IT LOCKED AND WOULD NOT RELEASE MAKING THE STRANGULATION MORE TIGHT. I THEN HAD TO CUT THE BELT. THIS IS A HUGE SAFETY ISSUE. WE WERE STATIONARY IN THE DRIVEWAY , LUCKILY I WAS STILL HOME AND WAS ABLE TO CUT THE BELT. IF I WAS NOT, I WOULD HAVE HAD TO CALL 911.

7/16/2016

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 30 MPH, THE PANORAMIC ROOF SHATTERED ONTO THE REAR SEAT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PANORAMIC GLASS WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,354. MA 08/11/15 UPDATED 10/20/2017*CN

6/15/2015

A FOLLOW UP ON A CO PROBLEM, THAT HAPPENED ON 7/7/15. DEALER TOOK THE EXPLORER IN ON THE CO ISSUE ALONG WITH FORD KNOWING OF IT. GAVE US A RENTAL FOR A WEEK, AND CAME UP WITH NO CO LEVELS AFTER A WEEK. WENT TO THE DEALERSHIP TO TAKE A RIDE WITH THE SERVICE MANAGER, EXHAUST WAS PRESENT BUT HE SAID IT WAS A HOT ENGINE SMELL. NO LEVELS WHERE FOUND BUT SYMPTOMS IN MY BODY OF CO WHERE INDICATED WHILE THE SERVICE MANAGER WAS IN THE VEHICLE. LEFT THE VEHICLE FOR THE DAY AND WAS TOLD BY FORD THE SERVICE MANAGER FOUND NOTHING WRONG AND TO COME GET THE VEHICLE. UPON THE RIDE HOME MY CO DETECTOR INDICATED LEVELS AT 534PPM. WITH THE WINDOWS DOWN AND THE SUN ROOF OPEN AT 70MPH. ALONG THE WAY I STOPPED IN THE LOCAL HOSPITAL, WAITED AN HOUR IN A HALF FOR BLOOD WORK THEN WALKED OUT. HAD TO GET BACK TO WORK. ONLY 15 MINUTES BACK HOME THE LEVELS WENT UP TO 871PPM. CALLING THE DEALERSHIP AND FORD IN THE AM TO GET THIS PROBLEM SOLVED ASAP BEFORE SOME DIES. 2015 WITH ONLY 4,500 MILES. FORD HAS KNOWN OF THIS PROBLEM SINCE 2011. UPDATED 12/05/17*CN

7/22/2015

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE DRIVING APPROXIMATELY 45-65 MPH. THE FAILURE HAPPENED WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE APPROXIMATELY 20 HOLES THAT NEEDED TO BE RESEALED. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VENTILATION CABIN NEEDED TO BE RESEALED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. UPDATED 08/30/16*LJ; UPDATED 5/9/18*JB *CN

12/11/2015

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES ENTERED THE VEHICLE THROUGH THE FRONT VENTS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS BUILD UP FROM THE FUEL INJECTORS, WHICH NEEDED TO BE CLEANED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 09/06/16*LJ THE CONSUMER STATED AFTER THE VEHICLE WAS SERVICED AT THE DEALER, UPON ACCELERATION, THE AIR CONDITION/HEAT FAN CUTS OFF OR SLOWS DOWN, AND THE EXHAUST SMELL CONTINUED TO ENTER THE VEHICLE. UPDATED 10/18/16. *JB

7/6/2016

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 55 MPH, THERE WAS A LOUD BANGING NOISE AND GLASS FELL FROM THE SUN ROOF. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,900. THE VIN WAS UNAVAILABLE.

8/2/2016

DRIVING HOME FROM COTTAGE, APPROXIMATELY 200KM, AS I WAS APPROACHING MY HOUSE (MAYBE 300 YARDS AWAY), I TURNED LEFT, HEARD A "CLUNK" AND FRONT RIGHT WHEEL STARTED TO SHAKE. AS I PULLED INTO MY DRIVEWAY I NOTICED 4 OUT OF 5 FRONT BOLTS HOLDING MY WHEEL HAD SHEARED OFF. THESE ARE ORIGINAL FACTORY WHEELS. ALL SERVICE HAS BEEN DONE BY FORD DEALER.

8/3/2016

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 70 MPH, A PIECE OF TRIM THAT CIRCLED THE WINDSHIELD ON THE DRIVER'S SIDE BLEW OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WAS NOT THE ORIGINAL PART ON THE VEHICLE, WHICH CAUSED THE TRIM PIECE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

10/12/2016

MY CAR HAS PROJECTION HEADLIGHTS. ON A DARK ROAD, IT APPEARS AS THOUGH THERE IS A BLACK CURTAIN OVER THE TOP HALF OF MY WINDSHIELD. ROAD VISIBILITY IS LIMITED BY THIS, THIS WOULD BE THE CUT OFF LINE WHERE BELOW THE LINE THERE IS LIGHT AND ABOVE IT IS TOTAL DARKNESS. ON BACK ROADS WHERE THERE ARE NO STREET LIGHTS, THIS IS A HORRIBLE BLIND SPOT THAT IS WORSENED BY GOING DOWN HILLS AND AROUND CURVES. GOING DOWN A SLOPE CAUSES THE PROJECTION TO BE SHORTENED TO IMMEDIATELY IN FRONT OF THE VEHICLE. IF THERE WERE PEDESTRIANS OR ANIMALS BEYOND THIS AREA, THEY WOULD BE INVISIBLE. DRIVING OVER BUMPS IN THE ROAD MAKE THE CUT OFF LINE BOUNCE AROUND, QUICKLY BECOMING ANNOYING AS WELL AS DANGEROUS. ANYTHING ABOVE THIS CUT OFF LINE IS INVISIBLE, SUCH AS ROAD SIGNS. ON A PERFECTLY STRAIGHT AND LEVEL ROAD THE LIGHTS ARE BEARABLE. *TR

12/21/2016

MY CAR HAS PROJECTION HEADLIGHTS. ON A DARK ROAD, IT APPEARS AS THOUGH THERE IS A BLACK CURTAIN OVER THE TOP HALF OF MY WINDSHIELD. ROAD VISIBILITY IS LIMITED BY THIS, THIS WOULD BE THE CUT OFF LINE WHERE BELOW THE LINE THERE IS LIGHT AND ABOVE IT IS TOTAL DARKNESS. ON BACK ROADS WHERE THERE ARE NO STREET LIGHTS, THIS IS A HORRIBLE BLIND SPOT THAT IS WORSENED BY GOING DOWN HILLS AND AROUND CURVES. GOING DOWN A SLOPE CAUSES THE PROJECTION TO BE SHORTENED TO IMMEDIATELY IN FRONT OF THE VEHICLE. IF THERE WERE PEDESTRIANS OR ANIMALS BEYOND THIS AREA, THEY WOULD BE INVISIBLE. DRIVING OVER BUMPS IN THE ROAD MAKE THE CUT OFF LINE BOUNCE AROUND, QUICKLY BECOMING ANNOYING AS WELL AS DANGEROUS. ANYTHING ABOVE THIS CUT OFF LINE IS INVISIBLE, SUCH AS ROAD SIGNS. ON A PERFECTLY STRAIGHT AND LEVEL ROAD THE LIGHTS ARE BEARABLE. *TR

12/21/2016