2014 Ford Explorer Owner Complaints

I BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRMED THAT MY CAR WAS MALFUNCTIONING. I WAS 100% SURE THAT THE GEAR OF MY CAR WAS IN 'D', SINCE I DID NOT SEE THE BACK UP MIRROR ON FROM THE LCD DISPLAY, AND THE INDICATING LIGHT OF THE GEAR WAS 'D'. AND MY CORPORATE PARKING LOT IS VERY FLAT. AFTER THAT, I TURNED OFF MY EXPLORER, AND WENT OUT TO CHECK IF THERE IS DAMAGE TO THE CAR THAT I HIT. THEN I RESTART MY EXPLORER, PUT GEAR SHIFT IN 'D' AND IT WENT BACK TO NORMAL. I COULD NOT BELIEVE IT HAPPENED TO MY NEW CAR PURCHASED ONLY ABOUT A MONTH. THIS PROBLEM MADE ME PANIC. WHAT IF THE PROBLEM HAPPENED AGAIN IN A BUSY STREET? WHAT IF THERE ARE PEDESTRIANS IN THE PARKING LOT WHEN MY CAR WAS MOVING BACKWARD BUT IT SUPPOSES TO GO FORWARD? I HOPE SOME AUTHORITIES COULD HELP INVESTIGATE THE PROBLEM, AND ALERT THE MANUFACTURE AND OTHER OWNERS FOR SIMILAR QUESTIONS. *TR

8/2/2013

WITHIN 24 HRS. OF PURCHASE, DRIVING ON EVEN ROAD DRY CONDITIONS APPROX. 40 MPH ENGINE SHUT OFF WHILE IN MOTION NO HESITATION NO BUCKING JUST SHUT OFF. PULLED OFF SIDE OF ROAD RESTARTED OK TOOK TO DEALER (JACK BYRNE FORD) NO CODE NO IDEA WHAT CAUSED IT, COULD NOT GET TO REPEAT . THIS VEHICLE IS PRIMARILY DRIVEN ON THE HIGHWAY WE ARE DEATHLY AFRAID THAT THIS WILL HAPPEN AGAIN AT A HIGHER SPEED AND WILL RESULT IN A REAR END COLLISION. SPOKE TO THE SR. REGIONAL CUSTOMER SERVICE MANAGER FOR NY/NJ. SHE STATES THAT THE DEALER LOOKED VEHICLE OVER AND COULD NOT FIND PROBLEM NOR COULD THEY REPEAT IT NO CODE SHE COULD NOT STATE THE VEHICLE IS SAFE TO DRIVE JUST THAT THE DEALER COULDN'T FIND ANYTHING AND ITS READY TO BE PICKED UP AT DEALERSHIP. *TR

11/11/2013

WHEN DRIVING MY 2014 FORD EXPLORER AT ANY SPEED AND ON ANY TERRAIN, THE EXHAUST FUMES ENTER INTO THE CABIN OF THE VEHICLE. THE ODOR IS EXTREME, CAUSES HEADACHES, NAUSEA, AND TENDS TO BURN MY EYES AS WELL AS MY GRANDDAUGHTER, WHO IS WITH ME MOST OF THE TIME. BECAUSE THERE HAVE NOT BEEN ENOUGH PEOPLE COMPLAIN OF THIS PROBLEM, AND BECAUSE FORD HAS NOT RECOGNIZED THAT THERE IS A PROBLEM, MY DEALER WAS NOT GOING TO ATTEMPT TO FIX THE PROBLEM. FINALLY THEY HAVE AGREED TO SPRAY THE UNDER PART OF THE EXHAUST WITH A RUBBERIZED SEALANT THAT WAS USED ON THE 2013 MODELS FOR THE SAME PROBLEM. IF THIS DOES NOT WORK, WHICH I HAVE READ WAS NOT SUCCESSFUL ON THE 2013 , I DON'T KNOW WHAT TO DO. THE EXHAUST ORDER IS HORRID AND I FEAR THE HEALTH IMPLICATIONS THAT MAY ARISE. *JS

7/7/2014

UPON HEAVY ACCELERATION (TO ENTER THE FREEWAY, FOR EXAMPLE) A STRONG ODOR OF EXHAUST FUMES ENTERS THE CABIN. IT IS NECESSARY TO OPEN A WINDOW IN ORDER TO BREATH AGAIN! THIS OCCURS EVERY TIME UPON ENTERING THE FREEWAY, AND IF/WHEN PASSING ANOTHER VEHICLE ON THE HIGHWAY. *TR

9/12/2014

EXHAUST SMELL COMING OUT FROM AIR CONDITIONER SYSTEM AT HIGH RPMS (ABOUT 3500). *TR

8/22/2013

THE EXPLORER SPORT (V6 TWIN TURBO ECOBOOST) STARTED LEAKING SULFUROUS SMELLING VEHICLE EXHAUST FUMES (POSSIBLY CYANOTIC ) INTO THE CAR WHICH MADE THE OCCUPANTS FEEL UNWELL . FORD HAVE A FIX THAT THEY DO NOT ADVISE CUSTOMERS ABOUT SO THE FUME ISSUE IS KNOWN TO THEM ( TSB 12-12-4 ). THIS FIX HAS BEEN PERFORMED YET THE ODOR PERSISTS IN CERTAIN CIRCUMSTANCES. WE HAVE LITTLE CONFIDENCE THAT THE PROBLEM HAS BEEN PROPERLY RESOLVED AND WE HAVE LITTLE CONFIDENCE IN DRIVING A CAR WITH THIS TYPE OF FAULT. IT IS DISTURBING THAT OXIDES OF SULFUR AND HYDROGEN SULFIDE CAN ONLY BE SMELLED WITHIN CERTAIN CONCENTRATION LIMITS AND THAT THE "NOSE" BECOMES INSENSITIVE TO THEM AT HIGHER CONCENTRATIONS. OTHER PEOPLE ARE SUFFERING THE SAME PROBLEM AND I THINK IT S ONLY A MATTER OF TIME BEFORE A DRIVER BECOMES INCAPACITATED AND HAS A SERIOUS ACCIDENT. IF THIS HAS NOT ALREADY HAPPENED. MANY OTHER REPORTS OF THIS PROBLEM ON VARIOUS WEBSITES. *TR

2/22/2014

TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRIVING, MULTIPLE SYSTEM ERRORS OCCURRED, AND MY STEERING WENT OUT. THE DEALERSHIP IS NOW SAYING THERE WAS APPARENTLY AN ISSUE WITH THE STEERING GEAR ASSEMBLY, AND THAT THEY WILL BE ABLE TO FURTHER DIAGNOSE UPON REPLACING THAT PART. MY CONCERN IS THE SAFETY OF THE VEHICLE AND SPECIFICALLY THAT I DO NOT THINK A CONTROL ARM SHOULD SNAP IN HALF AT THAT SPEED, PARTICULARLY IN A SUV THAT HAS AN UPGRADED SUSPENSION AS PART OF THE TRIM PACKAGE. *TR

3/18/2014

LUCKILY WE WERE COMING TO A STOP ANYWAY WHEN WE LOST POWER STEERING. LOUD WARNING BEEPS WITH A MESSAGE SAYING "POWER STEERING ASSIST FAULTY" APPEARED. WE WERE ABLE TO STOP AND START THE ENGINE TO RESET THIS, BUT THIS IS A SERIOUS SAFETY ISSUE. WE TOOK OUR NEW 2014 FORD TO OUR CULLMAN, ALABAMA ECKENROD FORD DEALER AND THEY ARE STUMPED. COME TO FIND OUT (THANKS TO GOOGLE) THIS PROBLEM HAS BEEN AROUND SINCE THE 2011 MODEL. WE NO LONGER FEEL SAFE DRIVING THIS VEHICLE AS WE COMMUTE 45 MILES TO WORK AND 45 MILES HOME EVERYDAY.

4/17/2014

FOR A LITTLE OVER A MONTH MY WIFE AND I HAVE BEEN SMELLING GASOLINE PERIODICALLY AROUND THE CAR. THE LAST TIME I FILLED UP I REMEMBER CHECKING FOR A LEAK BECAUSE THE SMELL WAS SO STRONG. THAT SAME NIGHT I WAS WORKING AROUND THE VEHICLE AND HEARD A SOUND COMING FROM UNDER THE CAR. IT WAS A SIGNIFICANT AMOUNT OF GASOLINE DRAINING ON TOP OF THE ENGINE EXHAUST PIPES AND MY DRIVEWAY. IT LOOKED LIKE THE GAS TANK WAS LEAKING FROM A PLASTIC FITTING, PERIODICALLY RELEASING ABOUT A CUP FULL OF GASOLINE. WE HAVE SINCE TAKEN THE CAR INTO THE DEALERSHIP AND THEY HAVE IDENTIFIED THE ISSUE AS AN OVERFLOW COMPONENT THAT IS DEFECTIVE. I WANTED TO WRITE AN INCIDENT REPORT WITH NHTSA BECAUSE THIS IS AN EXTREMELY DANGEROUS SITUATION THAT I WAS LUCKY TO CATCH. THE CAR IS MY PREGNANT WIFE'S DAILY DRIVER ALONG WITH MY DAUGHTER AS A PASSENGER, SO IT REALLY FREAKED ME OUT TO REALIZE WHAT COULD HAVE HAPPENED! I AM CONCERNED THAT THIS SITUATION MAY OCCUR WITH OTHER 2014 EXPLORERS AND THEIR OWNERS NOT REALIZING THE LEAK BEFORE A CATISTROPHIC EVENT HAPPENS. THE GAS LEAK COULD EASILY GO UNNOTICED, AS WE DID NOT REALIZE THE LEAK UNTIL A MONTH AFTER THE FIRST WARNING SIGNS (GASELINE SMELL). AFTER SOME RESEARCH I FOUND THAT THE 2013 EXPLORERS HAD A RECALL ON THE FUEL PUMPS, WHICH COULD BE RELATED TO THIS ISSUE. *TT

4/15/2014

IT WAS RAINING QUITE HEAVILY ALL DAY AND WAS RAINING WHEN THE MISFIRE OCCURRED. THE VEHICLE WOULD BUCK AND JERK WHEN I TRIED TO ACCELERATE. I HAD TO PULL OVER AND RESTART THE CAR AND THEN FINALLY THE BLINKING ENGINE WENT AWAY. THE ENGINE ON THIS CAR IS A TWIN TURBO 3.5L ECOBOOST. *JS

4/30/2014

TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRIVING, MULTIPLE SYSTEM ERRORS OCCURRED, AND MY STEERING WENT OUT. THE DEALERSHIP IS NOW SAYING THERE WAS APPARENTLY AN ISSUE WITH THE STEERING GEAR ASSEMBLY, AND THAT THEY WILL BE ABLE TO FURTHER DIAGNOSE UPON REPLACING THAT PART. MY CONCERN IS THE SAFETY OF THE VEHICLE AND SPECIFICALLY THAT I DO NOT THINK A CONTROL ARM SHOULD SNAP IN HALF AT THAT SPEED, PARTICULARLY IN A SUV THAT HAS AN UPGRADED SUSPENSION AS PART OF THE TRIM PACKAGE. *TR

3/18/2014

VEHICLE WAS TRAVELING APPROXIMATELY 30-35 MPH DOWN A ROAD WITH NO POT HOLES WHEN THE FRONT RIGHT LOWER CONTROL ARM BROKE IN HALF. VEHICLE LOST CONTROL AND PULLED TO THE RIGHT BRINGING THE VEHICLE INTO THE STREET CURB. DAMAGE TO THE FENDER, TIRE, WHEEL, CV JOINT, AND OTHER ASSOCIATED PARTS REPORTED. FORD DENIES WARRANTY CLAIM....05-27-15 *BF UPDATED 10/17/2017*CN

5/17/2015

EXHAUST GAS IS GETTING INTO THE CABIN WHEN THE CAR ACCELERATES OVER 3200 TO 3500 RPM. FORD SAYS THAT THE GAS IS NOT EXHAUST GAS, BUT A STRONG ORDER THAT IS NOT HARMFUL. THEY WILL NOT TELL US WHAT CHEMICAL THE ORDER IS. WHEN I DROVE THE CAR I WAS EXPERIENCING ASTHMA AND HEART PALPITATIONS. THE DEALERSHIP FOUND THAT IT HAD THE 2013 EXPLORER PARTS IN IT AND CHANGED THEM OUT PER THE TSB 12-12-4. IT STILL DID NOT HELP. ANOTHER POST SAID THAT THEY DID USE A MONITOR IN THEIR CAR AND IT WAS EXHAUST. WHEN WE PASS A CAR OR FARM MACHINERY OR ENTER ONTO A FREEWAY, THE EXHAUST SMELL IS SUFFOCATING WHEN IT ENTERS THE CAR CABIN. MY FEAR IS THAT THE EXHAUST COULD BE COMING INTO THE CABIN ALL THE TIME, BUT WE CAN'T SMELL IT UNTIL IT GETS TO A CONCENTRATED LEVEL. FORD SAID THAT THE ENGINEERS ARE WORKING ON IT. SO I HAVE PURCHASED A $45,000 VEHICLE THAT I CAN'T DRIVE. *TR

6/2/2014

EVERY TIME THE SUV IS ACCELERATING OVER 3.4K RPMS FOR A DURATION OF GREATER THAN 3-5 SECONDS, THE AC SYSTEM FILLS THE CABIN WITH NAUSEATING GAS. THE SMELL HAS CHANGED OVER THE COURSE OF OWNERSHIP FROM BURNT HAIR SMELL, NOW TO A EXHAUST, ROTTEN EGG/CARBON SMELL. OCCURS WITH AC SYSTEM OFF, OR ON INDEPENDENT OF FRESH AIR OR RECIRCULATE MODE. SMELL LINGERS FOR MINUTES AFTERWARDS. TAKEN TO DEALER BUT UNABLE TO REPLICATE PROBLEM. ALSO, THEY SAID THAT THE TSB FOR THE ISSUE DID NOT APPLY TO 2014 MODELS. I AM VERY CONCERNED THAT EXHAUST (CO) IS ENTERING THE VEHICLE AT HAZARDOUS LEVELS. *TR

6/21/2014

PURCHASED 2014 FORD EXPLORER JULY 20, 2014 - JULY 26,2014 - I WAS PULLING AWAY FROM DRIVE THRU PHARMACY AND MY DASH LIGHTS WENT BLACK. TOOK MY VEHICLE INTO SERVICE THE NEXT MORNING - THEY COULD NOT FIND ANYTHING WRONG. MY VEHICLE HAS BEEN BACK 6 MORE TIMES. ONCE AGAIN FOR LOOSING ALL DASH LIGHTS DRIVING DOWN THE ROAD - SINCE THEN, MY LIGHTING IN MY VEHICLE DOES NOT LIGHT UP AS IT USE TO. SOMETIMES MY DASH LIGHTS COME ON WHEN OPENING THE DRIVER DOOR, SOMETIMES THEY DO NOT - SOMETIMES MY LCD SCREEN WILL LIGHT UP, SOMETIMES IT DOES NOT. THE DEALERSHIP HAS REPLACED THE INSTRUMENT CLUSTER ONCE, BUT I FEEL THERE IS STILL AN ISSUE. IT ALL MY DASH LIGHTS LIT UP FOR THE FIRST 6 DAYS OF OWNING THE VEHICLE, WHY WOULD THEY NOT ALL LIGHT UP NOW AFTER THE INCIDENT OF LOSING THE DASH LIGHTS??? I HAVE ASKED FOR A REPLACEMENT VEHICLE - AS AFTER SPEAKING WITH AN ATTORNEY I HAVE A LEMON LAW CLAIM, A SAFETY CLAIM, AND A WARRANTY CLAIM. IF MY VEHICLE DOES NOT GET REPLACED OR SOME MONEY BACK FROM FORD - AS I HAVE DROVE MY CAR FOR 13 FULL DAYS OUT OF A MONTH - I WILL BE TAKING THIS TO COURT AS I CAN ONLY SEE FURTHER ISSUES DOWN THE ROAD. *TR

8/26/2013

WHEN DRIVING ON RURAL UNLIT ROADS, THE HEADLIGHTS AT TIMES LIGHT UP LESS THAN 3 VEHICLE LENGTHS AND OR BLIND ONCOMING DRIVERS WHEN USING LOW BEAMS. THE ISSUE APPEARS TO BE ASSOCIATED WITH THE RECENT HEADLIGHT DESIGN WHICH USES A "PROJECTOR STYLE" LENS INCORPORATING A "HIGH BEAM" BULB AND A SHUTTER TO CREATE THE LOW BEAM BY CUTTING OFF THE TOP PORTION OF THE BEAM. THERE IS "NO" LIGHT ABOVE THE CUT-OFF LINE SO WHEN DRIVING DOWN AN UNDULATION AND/ OR DURING BRAKING, THE LIGHT BEAM AIMS DOWN RELATIVE TO THE ROAD. WHEN GOING UP AN UNDULATION, THE BEAM CUT-OFF MOVES UP AND SHINES THE UNCUT-OFF BEAM INTO THE EYES OF ONCOMING DRIVERS. ADDITIONALLY, THE HEADLIGHTS HAVE NO LIGHT ONTO THE SHOULDER ABOVE HEADLIGHT HEIGHT SO ROADSIDE TRAFFIC CONTROL SIGNS AND PEDESTRIANS ARE NOT ILLUMINATED. SITUATION HAS BEEN OBSERVED BY DEALERSHIP SALESMAN AND TECHNICIAN WHO EXPRESSED DISBELIEF. DEALERSHIP MANAGEMENT AND MANUFACTURER CUSTOMER ASSISTANCE CENTER HAVE ADVISED CONDITION IS "NORMAL AND ACCEPTABLE" EVEN THOUGH THEY HAVE NOT OBSERVED THE CONDITION AND HAVE REFUSED TO DO SO. NO SERVICE ACTIONS ARE TO BE PERFORMED PER THE TECHNICAL HOTLINE. OTHER CONDITIONS PRESENTED BY THIS DESIGN ARE ALSO PRESENT CREATING ADDITIONAL LESSER ISSUES. CONDITION IS ONGOING SINCE FIRST BEING OBSERVED ON FIRST NIGHT DRIVE. *TR

11/18/2013

PURCHASED 2014 FORD EXPLORER JULY 20, 2014 - JULY 26,2014 - I WAS PULLING AWAY FROM DRIVE THRU PHARMACY AND MY DASH LIGHTS WENT BLACK. TOOK MY VEHICLE INTO SERVICE THE NEXT MORNING - THEY COULD NOT FIND ANYTHING WRONG. MY VEHICLE HAS BEEN BACK 6 MORE TIMES. ONCE AGAIN FOR LOOSING ALL DASH LIGHTS DRIVING DOWN THE ROAD - SINCE THEN, MY LIGHTING IN MY VEHICLE DOES NOT LIGHT UP AS IT USE TO. SOMETIMES MY DASH LIGHTS COME ON WHEN OPENING THE DRIVER DOOR, SOMETIMES THEY DO NOT - SOMETIMES MY LCD SCREEN WILL LIGHT UP, SOMETIMES IT DOES NOT. THE DEALERSHIP HAS REPLACED THE INSTRUMENT CLUSTER ONCE, BUT I FEEL THERE IS STILL AN ISSUE. IT ALL MY DASH LIGHTS LIT UP FOR THE FIRST 6 DAYS OF OWNING THE VEHICLE, WHY WOULD THEY NOT ALL LIGHT UP NOW AFTER THE INCIDENT OF LOSING THE DASH LIGHTS??? I HAVE ASKED FOR A REPLACEMENT VEHICLE - AS AFTER SPEAKING WITH AN ATTORNEY I HAVE A LEMON LAW CLAIM, A SAFETY CLAIM, AND A WARRANTY CLAIM. IF MY VEHICLE DOES NOT GET REPLACED OR SOME MONEY BACK FROM FORD - AS I HAVE DROVE MY CAR FOR 13 FULL DAYS OUT OF A MONTH - I WILL BE TAKING THIS TO COURT AS I CAN ONLY SEE FURTHER ISSUES DOWN THE ROAD. *TR

8/26/2013

THE INSTRUMENT CLUSTER LCD DISPLAY SCREENS TO THE LEFT AND RIGHT OF THE SPEEDOMETER MALFUNCTION. THEY WILL RANDOMLY TURN OFF FOR APPROXIMATELY 5-60 SECONDS WHILE DRIVING. THE FLASHING SCREENS CAN BE A GREAT DISTRACTION WHILE DRIVING DURING THE DAY AND ESPECIALLY AT NIGHT. *TR

2/14/2014

TL* THE CONTACT RENTED A 2014 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE REAR CUP HOLDER BUT FOUR OF HIS FINGERS BECAME STUCK INSIDE OF THE PLASTIC HOLDER. THE CONTACT STATED THAT HE HAD TO PRY THE HOLDER OPEN IN ORDER TO RELEASE HIS FINGERS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10. THE VIN WAS UNAVAILABLE.

2/5/2014

PANEL BELOW REAR WINDOW CRACKED. NOT DUE TO ACCIDENT OR ANY OTHER TYPE OF ABUSE. *TR

3/19/2014

I BOUGHT MY FORD EXPLORER 2014 ON JULY 1ST 2013. ON AUGUST 1ST, 2013, MY CAR DID NOT MOVE FORWARD WHILE I STARTED THE CAR AND PUT IT TO 'D' (DRIVE) IN A PARKING LOT. INSTEAD, THE CAR WENT BACKWARDS WHILE I STEPPED ON GAS. I WAS VERY CONFUSED, AND THOUGHT IT WAS MY ILLUSION. SO I STEPPED ON BRAKE AND CHECKED THE DRIVE PANEL, THE LIGHT FOR 'D' IS ON. THEN I SWITCH TO 'P' AND AFTER A FEW SECONDS PUT TO 'D' AGAIN. HOWEVER, MY CAR STILL WENT BACKWARD AND MY REAR BUMP HIT THE FRONT BUMPER OF ANOTHER CAR WHICH PARK BEHIND MINE. THEN I GOT CONFIRMED THAT MY CAR WAS MALFUNCTIONING. I WAS 100% SURE THAT THE GEAR OF MY CAR WAS IN 'D', SINCE I DID NOT SEE THE BACK UP MIRROR ON FROM THE LCD DISPLAY, AND THE INDICATING LIGHT OF THE GEAR WAS 'D'. AND MY CORPORATE PARKING LOT IS VERY FLAT. AFTER THAT, I TURNED OFF MY EXPLORER, AND WENT OUT TO CHECK IF THERE IS DAMAGE TO THE CAR THAT I HIT. THEN I RESTART MY EXPLORER, PUT GEAR SHIFT IN 'D' AND IT WENT BACK TO NORMAL. I COULD NOT BELIEVE IT HAPPENED TO MY NEW CAR PURCHASED ONLY ABOUT A MONTH. THIS PROBLEM MADE ME PANIC. WHAT IF THE PROBLEM HAPPENED AGAIN IN A BUSY STREET? WHAT IF THERE ARE PEDESTRIANS IN THE PARKING LOT WHEN MY CAR WAS MOVING BACKWARD BUT IT SUPPOSES TO GO FORWARD? I HOPE SOME AUTHORITIES COULD HELP INVESTIGATE THE PROBLEM, AND ALERT THE MANUFACTURE AND OTHER OWNERS FOR SIMILAR QUESTIONS. *TR

8/2/2013

WITHIN 24 HRS. OF PURCHASE, DRIVING ON EVEN ROAD DRY CONDITIONS APPROX. 40 MPH ENGINE SHUT OFF WHILE IN MOTION NO HESITATION NO BUCKING JUST SHUT OFF. PULLED OFF SIDE OF ROAD RESTARTED OK TOOK TO DEALER (JACK BYRNE FORD) NO CODE NO IDEA WHAT CAUSED IT, COULD NOT GET TO REPEAT . THIS VEHICLE IS PRIMARILY DRIVEN ON THE HIGHWAY WE ARE DEATHLY AFRAID THAT THIS WILL HAPPEN AGAIN AT A HIGHER SPEED AND WILL RESULT IN A REAR END COLLISION. SPOKE TO THE SR. REGIONAL CUSTOMER SERVICE MANAGER FOR NY/NJ. SHE STATES THAT THE DEALER LOOKED VEHICLE OVER AND COULD NOT FIND PROBLEM NOR COULD THEY REPEAT IT NO CODE SHE COULD NOT STATE THE VEHICLE IS SAFE TO DRIVE JUST THAT THE DEALER COULDN'T FIND ANYTHING AND ITS READY TO BE PICKED UP AT DEALERSHIP. *TR

11/11/2013

I PURCHASED THIS VEHICLE ABOUT A MONTH AGO. DRIVING HOME, 2 1/2 HOURS AWAY FROM WHERE I PURCHASED IT, THE SUN WAS HITTING MY FRONT WINDSHIELD. I NOTICED TREMENDOUS AMOUNTS OF TINY SHINY PARTICLES ALL OVER THE WINDSHIELD. IT WAS VERY DISTRACTING AND HAZARDOUS!!! I CHECKED THE FOLLOWING DAY AND THE ENTIRE WINDOWS HAVE THE SAME THING. I WAS TOLD BY THE DEALERSHIP THAT IT'S NORMAL. I HAVE HAD 3 OTHER FORD VEHICLES IN THE PAST 4 YEARS AND NEVER HAD THIS PROBLEM. IT IS VERY VERY HAZARDOUS TO ME AND I THINK THAT THEY SHOULD NOT BE MAKING WINDOWS LIKE THIS AND THEY SHOULD RECALL AND REPLACE THESE. I AM PAYING ALOT OF MONEY FOR THIS VEHICLE AND DESERVE TO BE HAPPY AND BE ABLE FEEL COMPLETELY SAFE DRIVING IT. *TR

11/21/2013

THE HEADLIGHTS ON THIS EXPLORER WERE DESIGNED SO THAT IF YOU ARE ON A DARK ROAD YOU CAN'T SEE MORE THAN 3 FEET IN FRONT OF YOU AND NOTHING ON THE SIDES. IT'S LIKE DRIVING IN THE DARK. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A DESIGN FLAW. I THINK THIS IS VERY DANGEROUS, AND SCARY, ESPECIALLY SINCE I LIVE IN COLORADO. I LEFT WITH THEM NOT BEING ABLE TO DO ANYTHING ABOUT IT. I WENT ON LINE AND IT LOOKS LIKE THIS IS A COMMON COMPLAINT. *TR

1/21/2015

WHEN DRIVING MY 2014 FORD EXPLORER AT ANY SPEED AND ON ANY TERRAIN, THE EXHAUST FUMES ENTER INTO THE CABIN OF THE VEHICLE. THE ODOR IS EXTREME, CAUSES HEADACHES, NAUSEA, AND TENDS TO BURN MY EYES AS WELL AS MY GRANDDAUGHTER, WHO IS WITH ME MOST OF THE TIME. BECAUSE THERE HAVE NOT BEEN ENOUGH PEOPLE COMPLAIN OF THIS PROBLEM, AND BECAUSE FORD HAS NOT RECOGNIZED THAT THERE IS A PROBLEM, MY DEALER WAS NOT GOING TO ATTEMPT TO FIX THE PROBLEM. FINALLY THEY HAVE AGREED TO SPRAY THE UNDER PART OF THE EXHAUST WITH A RUBBERIZED SEALANT THAT WAS USED ON THE 2013 MODELS FOR THE SAME PROBLEM. IF THIS DOES NOT WORK, WHICH I HAVE READ WAS NOT SUCCESSFUL ON THE 2013 , I DON'T KNOW WHAT TO DO. THE EXHAUST ORDER IS HORRID AND I FEAR THE HEALTH IMPLICATIONS THAT MAY ARISE. *JS

7/7/2014

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITIONING VENTS. THE EXHAUST FUMES WERE THE STRONGEST AT 60 MPH OR HIGHER. THE CONTACT HAD TO REDUCE THE VEHICLE'S SPEED AND OPEN ALL OF THE WINDOWS IN ORDER TO RELEASE THE FUMES. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 600. UPDATED 10/03/14*LJ UPDATED 3/10/15 *JS

7/30/2014

EXHAUST SMELL COMING OUT FROM AIR CONDITIONER SYSTEM AT HIGH RPMS (ABOUT 3500). *TR

8/22/2013

WITHIN 24 HRS. OF PURCHASE, DRIVING ON EVEN ROAD DRY CONDITIONS APPROX. 40 MPH ENGINE SHUT OFF WHILE IN MOTION NO HESITATION NO BUCKING JUST SHUT OFF. PULLED OFF SIDE OF ROAD RESTARTED OK TOOK TO DEALER (JACK BYRNE FORD) NO CODE NO IDEA WHAT CAUSED IT, COULD NOT GET TO REPEAT . THIS VEHICLE IS PRIMARILY DRIVEN ON THE HIGHWAY WE ARE DEATHLY AFRAID THAT THIS WILL HAPPEN AGAIN AT A HIGHER SPEED AND WILL RESULT IN A REAR END COLLISION. SPOKE TO THE SR. REGIONAL CUSTOMER SERVICE MANAGER FOR NY/NJ. SHE STATES THAT THE DEALER LOOKED VEHICLE OVER AND COULD NOT FIND PROBLEM NOR COULD THEY REPEAT IT NO CODE SHE COULD NOT STATE THE VEHICLE IS SAFE TO DRIVE JUST THAT THE DEALER COULDN'T FIND ANYTHING AND ITS READY TO BE PICKED UP AT DEALERSHIP. *TR

11/11/2013

WHILE APPROACHING AN INTERSECTION FROM THE SOUTH, A CAR CROSSED THE INTERSECTION IN FRONT OF US, TRAVELING EAST. I APPLIED THE BRAKES BUT NOT IN TIME TO AVOID HITTING THE CAR BROADSIDE. FRONT AIRBAGS DEPLOYED AS DID THE SIDE AIR BAGS ON THE DRIVER SIDE. THE AIRBAG UNDER THE DASH ON THE PASSENGER SIDE DEPLOYED ALSO. MY WIFE, WHO WAS SEATED IN THE FRONT PASSENGER SEAT, SUFFERED A VERY SERIOUS CUT ON HER LOWER LEG, JUST A FEW INCHES ABOVE THE ANKLE. IT IS ORIENTED PRIMARILY CIRCUMFERENTIAL FOR AT LEAST 180 DEGREES AROUND THE TOP AND SIDES OF HER LEG. THE WOUND CUT TO THE BONE AND REQUIRED MULTIPLE LAYERS OF STITCHES TO REPAIR. HER DOCTOR SAYS THE BLISTERING AROUND THE CUT APPEARS TO BE CONSISTENT WITH A BURN. THERE WAS NO CAR FIRE, SO WE THINK THAT THE CUT AND BURN WERE LIKELY FROM THE AIR BAG. THERE WAS NO VISIBLE DAMAGE TO THE CAR IN THE PASSENGER LEG AREA. NO GLASS WAS BROKEN. *TR

7/13/2014

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACTED STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 21,649.

8/6/2014

WHEN APPLYING FULL BRAKING AT A STOP SIGN OR RED LIGHT THE VEHICLE STOPS BUT THE ENGINE AND TRANSMISSION CONTINUE TO RACE AT FULL SPEED. THE BRAKE PULSATES LIKE THE ANTI LOCK BRAKING SYSTEM IS ENGAGED. IN ORDER TO GET THE VEHICLE BACK TO NORMAL THE ENGINE MUST BE SHUT OFF OR THE TRANSMISSION DISENGAGED. IT WILL THEN START UP NORMALLY. WE HAVE HAD 11 OCCASIONS WITHIN THE PAST 2 MONTHS WHERE THIS HAS OCCURRED, THIS HAS OCCURRED WHEN COMING DOWN FROM HIGHWAY LONG DISTANCE DRIVING AND IT HAS ALSO HAPPENED ON A PARKING LOT VERY LOW SPEED. IT IS ALL I COULD DO TO PRESS HARD ENOUGH ON THE BRAKES TO STOP. THE VEHICLE HAS BEEN RETURNED TO THE DEALERSHIP, THEIR DIAGNOSTICS SHOW NOTHING AND THE DEALERSHIP STATES THEY MUST BE ABLE TO EXPERIENCE THE PROBLEM FIRST (DUPLICATE IT). FORD MOTOR COMPANY HAS BEEN CALLED THE REGIONAL SALES MANAGER TOLD ME TO TAKE THE VEHICLE TO ANOTHER FORD DEALERSHIP TO HAVE THEM LOOK AT IT. MR. MCHALE THE MANAGER AT FMC (866-631-3788 EXT. 77713) ASSIGNED A CASE NUMBER 7644437 TO THE PROBLEM BUT HE ALSO STATED THAT THEY WOULD HAVE TO DUPLICATE THE PROBLEM BEFORE IT COULD BE RESOLVED. I TOLD HIM IF I MISJUDGE OR AM UNABLE TO BRING THE VEHICLE TO A STOP THAT I MAY BE PUSHING UP DAISIES. THEY DO NOT SEEM TO UNDERSTAND THE SEVERITY OF THE PROBLEM. IT WOULD SEEM TO ME THAT A MECHANIC WOULD LOOK FOR A SENSOR OR SWITCH THAT WOULD DISENGAGE THE TRANS MISSION WHEN THE BRAKE WAS APPLIED OR A SENSOR OR CONTROL THAT SLOWS THE ENGINE. I AM GETTING TO THE POINT I FEAR FOR MY LIFE DRIVING THIS VEHICLE UNTIL IT IS REPAIRED. I ALSO MENTIONED THAT WHEN I TURN THE VEHICLE OFF DURING THE INCIDENT THERE IS A LOT OF CLUNKING FROM THE ENGINE AND TRANSMISSION, I AM SURE DAMAGE HAS BEEN DONE TO THEM. *CN

8/6/2015

TL* THE CONTACT OWNED A 2014 FORD EXPLORER. WHILE REVERSING AT APPROXIMATELY 10 MPH ON AN INCLINE, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE VEHICLE ACCELERATED AND THE CONTACT CRASHED INTO A TREE. THE CONTACT SUSTAINED A FRACTURED BACK AND HAND INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,185. *TR

11/9/2015

SUNROOF EXPLODED AND RAINED GLASS ON DRIVER. NO IMPACT INVOLVED WITH GLASS BEFORE IT SHATTERED. *TR

5/20/2014

WAS SITTING IN MY NEW FORD EXPLORER 2014 SPORT, WHEN HEARD A LOUD POP LIKE A GUN.. GOT OUT AND WALKED AROUND CAR TO SEE IF SOMETHING HIT ME.. NOTHING! STARTED TO DRIVE AWAY AT AROUND 20MPH.. STARTED TO HEAR ROAD NOISE COMING FROM SUNROOF.STARTED TO RETRACT SHADE WHEN NOTICED GLASS FRAGMENTS FALLING, CLOSED SHADE PULLED OVER AND TOOK PICTURES.. CONTACTED FORD.. AND HAVE BEEN TOLD SOMETHING MUST HAVE HIT THE SUNROOF? LIKE WHAT I SAID A METEOR!!! THEY LAUGHED AND SAID I SHOULD CONTACT MY INSURANCE CO. BUT THATS FRAUD I SAID?AGAIN THEY LAUGHED.. COME ON FORD STAND BEHIND YOUR CRAFTSMANSHIP OR GET ANOTHER OWNER WHO WILL? VERY DISAPPOINTED? SO WHAT TO DO NOW? *TR

6/3/2014

THE WRENCH LIGHT SHOWED ON THE DASHBOARD AND LOSS OF POWER.

10/13/2015

I BOUGHT A CERTITIFIED PREOWNED 2014 FORD EXPLORER IN FEBRUARY 2015. RECENTLY EVERY TIME THE EXPLORER WAS PUT IN PARK, AN ALERT WOULD GO OFF, SHOWING TRANSMISSION NOT IN PARK. THE PAST FEW WEEKS THE STEERING WHEEL WOULD MAKE A GRINDING/GROWLING NOISE WHEN TURNING TOWARDS THE LEFT AND RIGHT. THE STEERING BECAME A LITTLE HARDER TO TURN AND IT FELT AS IF IT WOULD STICK. THIS WAS A VERY SCARY FEELING. I HAVE 5 CHILDREN AND DIDN'T WANT THEM IN THIS CAR. I TOOK THE CAR TO THE DEALERSHIP 2 DAYS AGO AND FOUND OUT THAT MY ELECTRIC STEERING SYSTEM WAS LOCKED, THE GEAR SHIFT ASSEMBLY NEEDED REPLACING AND ALSO A NEW BELT. TOTAL COST $2,309.30. I WAS DEVASTATED. WE DO NOT HAVE THAT KIND OF MONEY LAYING AROUND. I CALLED THE FORD MANUFACTURER AND THEY GAVE ME A CASE NUMBER TO GIVE TO THE DEALERSHIP. AFTER SPEAKING WITH THE DEALERSHIP AND GIVING THE CASE NUMBER, THEY CALLED BACK LATER AND STATED THEY WOULD GIVE ME A $300 DISCOUNT. THEREFORE AT THIS TIME, I HAD TO TAKE A $1500 LOAN OUT FOR THE ELECTRICAL POWER STEERING REPLACEMENT AND BELT. I WILL HAVE TO GO WITHOUT THE GEAR SHIFT ASSEMBLY BEING REPAIRED UNTIL WE CAN AFFORD IT. MY TOTAL WITHOUT REPLACING THE GEAR SHIFT ASSEMBLY IS $1696.30. AFTER RESEARCHING THE ISSUE, THIS IS NOTHING NEW WITH THE FORD EXPLORERS. THERE WERE SEVERAL RECALLS FOR THE SAME ISSUE FOR THE 2011 THROUGH 2013 MODELS. MY 2014 FORD EXPLORER HAS A 100,000 MILE POWER TRAIN WARRANTY BUT OF COURSE NONE OF THIS WAS COVERED. I AM SAVING MY RECEIPTS IN HOPES FORD WILL DO THE RIGHT THING. IF THEY DO NOT, I WILL NEVER PURCHASE ANOTHER FORD. THIS ISSUES HAS PUT MY FAMILY IN DANGER AND IN FURTHER DEBT.

4/29/2016

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE PAINT ON THE VEHICLE'S HOOD STARTED TO BUBBLE AND THERE WAS CORROSION NEAR THE HATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE HAD EXPERIENCED CORROSION AND THE HOOD AND THE HANDLE ON THE HATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

5/23/2016

2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OCCUR AGAIN, IN THE NEXT 30 MONTHS. *JB

8/8/2016

TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRIVING, MULTIPLE SYSTEM ERRORS OCCURRED, AND MY STEERING WENT OUT. THE DEALERSHIP IS NOW SAYING THERE WAS APPARENTLY AN ISSUE WITH THE STEERING GEAR ASSEMBLY, AND THAT THEY WILL BE ABLE TO FURTHER DIAGNOSE UPON REPLACING THAT PART. MY CONCERN IS THE SAFETY OF THE VEHICLE AND SPECIFICALLY THAT I DO NOT THINK A CONTROL ARM SHOULD SNAP IN HALF AT THAT SPEED, PARTICULARLY IN A SUV THAT HAS AN UPGRADED SUSPENSION AS PART OF THE TRIM PACKAGE. *TR

3/18/2014

PANEL BELOW REAR WINDOW CRACKED. NOT DUE TO ACCIDENT OR ANY OTHER TYPE OF ABUSE. *TR

3/19/2014

WE RENTED A 2014 FORD EXPLORER FROM AVIS OVER MEMORIAL DAY WEEKEND. MY 10 MONTH OLD DAUGHTER WAS IN THE SECOND ROW REAR-FACING IN HER DIONO RADIAN RXT CAR SEAT (SITTING ON THE RIGHT SIDE OF THE SUV). WHEN I PRESSED THE LEVER TO LET THE LEFT SIDE SEATS DOWN TO PUT MY TWO YEAR OLD INTO HIS CAR SEAT ON THE THIRD ROW, THE SPRING-LOADED SEATS LANDED ON HER LEG, TWISTING AND CRUSHING IT. NOW SHE HAS A BROKEN TIBIA! THERE IS A SERIOUS FLAW IN THE DESIGN OF THESE SEATS. THEY ARE VERY HEAVY AND ARE SPRING LOADED SO THAT THEY FALL VERY HARD WHEN YOU PRESS THE LEVER. I DO NOT BELIEVE THEY ACCOUNTED FOR CHILDREN SITTING IN REAR FACING CAR SEATS WHEN THEY DESIGNED THIS VEHICLE, IT IS LIKE A BOOBY TRAP WAITING TO HAPPEN AND IT NEEDS TO BE RECALLED. *TR

5/29/2014

COMPLAINT SUMMARY: SECOND ROW INFLATABLE SEAT BELT STUCK IN OUT POSITION. WILL NOT RETRACT. WILL NOT PULL FORWARD. CONCERN THAT THIS IS A MATERIAL FLAW - SEAT BELT IS TOO THICK AND TOO PLIABLE. DOUBLES OVER IN THE RETRACTOR AND BECOMES NON OPERATIONAL. MAJOR RISK OF INJURY AS THIS CAN HAPPEN WHILE THE SEAT BELT IS IN USE RENDERING THE SEAT BELT INOPERABLE. THIS HAPPENS UNBEKNOWNST TO THE PASSENGER WHO WOULD NOT NOTE THE INOPERABILITY OF THE SEAT BELT AS IT IS VISUALLY BEHIND THE PASSENGER AND NOT IN SIGHT LINE. VEHICLE MANUFACTURED IN CHICAGO....UPDATED08-28-14 *BF UPDATED 11/12/2014 *JS

8/8/2014

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OVER 50 MPH, THE VEHICLE WOULD BEGAN TO SHAKE AND VIBRATE. THE CONTACT INDICATED THAT THE VIBRATION APPEARED TO COME FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE VIBRATION COULD NOT BE DETERMINED. THE REAR TIRES WERE BALANCED AND REPLACED, BUT THE FAILURE RECCURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 300.

1/2/2015

VEHICLE WAS TRAVELING APPROXIMATELY 30-35 MPH DOWN A ROAD WITH NO POT HOLES WHEN THE FRONT RIGHT LOWER CONTROL ARM BROKE IN HALF. VEHICLE LOST CONTROL AND PULLED TO THE RIGHT BRINGING THE VEHICLE INTO THE STREET CURB. DAMAGE TO THE FENDER, TIRE, WHEEL, CV JOINT, AND OTHER ASSOCIATED PARTS REPORTED. FORD DENIES WARRANTY CLAIM....05-27-15 *BF UPDATED 10/17/2017*CN

5/17/2015

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE LOWER CONTROL ARM FRACTURED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NO FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,500.

12/18/2015

SIDEWALL OF TIRE BLEW OUT ON PASSENGER SIDE WHILE PULLING INTO A PARKING LOT AFTER MAKING A U TURN.

1/7/2016

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, AN EXHAUST ODOR EMITTED INTO THE VEHICLE THROUGH THE FRONT AND REAR AIR VENTS DURING ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MUFFLER WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHILE DRIVING 20 MPH. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND THE GEAR SHIFTER SEIZED. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. ONCE THE CONTACT ARRIVED AT HOME, THE VEHICLE LOST POWER, THE ALARM AND HORN SOUNDED, AND THE TAILGATE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE GEAR SHIFTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 24,191. UPDATED 05/03/16*LJ

1/19/2016

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 55 MPH, THE WINDSHIELD TRIM DETACHED FROM THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND THE PARTS AND REPAIR EXCEEDED FIVE HUNDRED DOLLARS. THE CONTACT NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE SECOND PIECE BECAME LOOSE AND DETACHED FROM THE VEHICLE. THE CONTACT WAS NOT SURE THE TRIM WAS INSTALLED PROPERLY. THE FAILURE OCCURRED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

7/19/2016

MY NAME IS [XXX] AND I LIVE IN LORAIN OHIO. I AM THE OWNER OF A 2014 FORD EXPLORER (LIMITED). RECENTLY, MY DRIVER SIDE BRAKE LIGHT FAILED AND AFTER MUCH RESEARCH ON MY PART I CAME TO THE REALIZATION THAT THE BRAKE LIGHTS ARE LED. I WENT TO MY DEALER AND WAS TOLD IT WAS NOT COVERED, EVEN THOUGH I PURCHASED THE PREMIUM MAINTENANCE PACKAGE FOR MY VEHICLE. I LOOKED IN THE VEHICLE MANUAL AND IT STATED THE BRAKE LIGHTS ARE LED AND EXPECTED TO LAST FOR THE LIFETIME OF THE VEHICLE. MY EXPLORER IS JUST OVER 2 YEARS OLD AND HAS 45K MILES. I EXPLAINED TO THE DEALER THAT I DIDN'T FEEL AS THOUGH I SHOULD BE RESPONSIBLE SINCE THIS IS EXPECTED TO LAST AND FAILED SO EARLY. I ALSO NOTED AS DID THE DEALER THAT THERE IS MOISTURE AND SOMETHING BLACK IN THE LIGHT INSIDE. THIS PROBABLY ATTRIBUTED TO THE LIGHT FAILING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/27/2016

2014 FORD EXPLORER. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO RUST ALONG FRONT EDGE OF VEHICLE HOOD. DEALERSHIP REFUSES TO REPLACE HOOD OR INCLUDE REQUESTS UNDER EXTENDED WARRANTY PROTECTION. *SMD IT WAS FINALLY DETERMINED, IT WAS NOT RUST AS THE CONSUMER BELIEVED. THE CONSUMER RETURNED TO THE DEALER, WHERE THEY REPAIRED AND REPAINTED THE HOOD. THE CONSUMER REQUESTED A REPLACEMENT HOOD, BUT THE FORD REPRESENTATIVE STATED IT WOULD NOT HELP AS THE NEW HOOD WOULD HAVE THE SAME PROBLEM. IN OTHER WORDS, THE SAME REPAIR WOULD LIKELY OCCUR AGAIN, IN THE NEXT 30 MONTHS. *JB

8/8/2016

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 60 MPH WITH THE AIR CONDITIONER ACTIVATED, THERE WAS AN ABNORMAL EGG ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HVAC UNIT WAS FAILING AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,300.

8/9/2016

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE EXHAUST FROM THE REAR OF THE VEHICLE LEAKED INTO THE VEHICLE'S CABIN VIA THE AIR CONDITIONING VENTS. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT HAD A CARBON MONOXIDE READER THAT SHOWED THERE WAS CARBON MONOXIDE INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS A TSB NUMBER 140130. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

8/16/2016