2013 Ford Explorer Owner Complaints

WHEN ACCELERATING THE VEHICLE QUICKLY WITH THE AIR CONDITIONER ON (DOES NOT MATTER IF IT'S ON FRESH AIR INTAKE OR RECIRCULATING), THERE IS A DEFINITE ODOR OF GASOLINE EXHAUST IN THE CABIN OF THE VEHICLE. THE PROBLEM CAN BE DUPLICATED AT ANY SPEED, FROM A DEAD STOP OR ACCELERATING DURING A PASSING MANEUVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP AND TWO TECHNICAL BULLETINS WERE ADDRESSED (ONE FOR A VIBRATION SOUND COMING FROM UNDER THE HOOD WHICH WAS REPAIRED AND THE OTHER FOR THE EXHAUST ODOR IN THE CABIN). UPON COMPLETION OF THE FACTORY WARRANTIED TECHNICAL BULLETINS, THE ODOR REMAINED. UPON FURTHER REVIEW OF THE DOCUMENTATION, THE WRONG ODOR WAS ADDRESSED (RADIATOR FLUID, NOT GASOLINE EXHAUST). THE ODOR IS PRESENT REGARDLESS OF BURNING 87 OCTANE OR E-85 FUEL. *TR

8/29/2012

I JUST BOUGHT A 2013 FORD EXPLORER LAST WEEK AND I AM HAVING AN ISSUE WITH BURNT OIL SMELL GETTING INSIDE THE CABIN EVEN WITH A/C IN RECIRCULATION MODE. IT IS SUCH A DISAPPOINTMENT TO PAY OVER 40K FOR A BRAND NEW SUV AND BEEN DEALING WITH SUCH AN ISSUE. I HAVE A NEWBORN AND I AM AFRAID TO TAKE IT WITH ME IN THE EXPLORER BECAUSE I GUESS IT IS HARMFUL FOR ANYBODY. FIRST TIME I BOUGHT A FORD AND I AM NOT HAPPY ABOUT MY DECISION TO SWITCH BRANDS. I TOOK TO THE DEALERSHIP AND NEED TO GO BACK ON MONDAY TO DO A SYSTEM UPDATE BUT I DON'T THINK UPDATING THE SOFTWARE IT'S GOING TO SOLVE THE PROBLEM. I HOPE SOMEONE FROM FORD CAN READ THIS AND PAY ATTENTION TO US BECAUSE IT'S NOT HEALTHY TO BE DRIVING INHALING HARMFUL FUMES. *TR

2/11/2013

POWER STEERING FAILURE WHILE BACKING UP AND DRIVING. TURNING VEHICLE OFF AND ON CAUSES POWER STEERING TO WORK. VERY HARD TO STEER, NOT SAFE TO DRIVE... DEALER IS PUTTING A HOLE NEW POWER STEERING UNIT IN... *TR

11/1/2012

AS I WAS TURNING LEFT AT A LIGHT, MY POWER STEERING WENT OUT COMPLETELY IN THE CAR. I LOOKED DOWN AT THE INSTRUMENT PANEL AND IT WAS BRIGHT YELLOW AND SAID ADVANCE TRAC FAILURE. IT WAS VERY DIFFICULT FOR ME TO CONTROL THE SUV AND IT TOOK EVERY OUNCE OF UPPER BODY STRENGTH IN ME TO PULL INTO A PARKING LOT. I BARELY AVOIDED A HEAD ON COLLISION WITH ANOTHER SUV AS I TURNED INTO THE LOT. I PULLED INTO THE BACK OF THE LOT AND PUT THE SUV IN PARK AND TURNED IT OFF. UPON TURNING IT BACK ON THE POWER STEERING WAS WORKING AGAIN. I WAS VERY SHOOK UP SINCE I HAD MY 6 YEAR OLD DAUGHTER WITH ME AS WELL. I HOPE SOMEONE LOOKS INTO WHAT IS CAUSING THIS TO HAPPEN. MY BRAND NEW CAR IS AT THE LOCAL FORD DEALERSHIP AND WHEN I DROPPED IT OFF THIS MORNING I WAS TOLD THAT THEY HAVE NEVER HEARD OF SUCH A THING HAPPENING TO ANYONE. *TR

12/10/2012

AS I WAS TURNING LEFT AT A LIGHT, MY POWER STEERING WENT OUT COMPLETELY IN THE CAR. I LOOKED DOWN AT THE INSTRUMENT PANEL AND IT WAS BRIGHT YELLOW AND SAID ADVANCE TRAC FAILURE. IT WAS VERY DIFFICULT FOR ME TO CONTROL THE SUV AND IT TOOK EVERY OUNCE OF UPPER BODY STRENGTH IN ME TO PULL INTO A PARKING LOT. I BARELY AVOIDED A HEAD ON COLLISION WITH ANOTHER SUV AS I TURNED INTO THE LOT. I PULLED INTO THE BACK OF THE LOT AND PUT THE SUV IN PARK AND TURNED IT OFF. UPON TURNING IT BACK ON THE POWER STEERING WAS WORKING AGAIN. I WAS VERY SHOOK UP SINCE I HAD MY 6 YEAR OLD DAUGHTER WITH ME AS WELL. I HOPE SOMEONE LOOKS INTO WHAT IS CAUSING THIS TO HAPPEN. MY BRAND NEW CAR IS AT THE LOCAL FORD DEALERSHIP AND WHEN I DROPPED IT OFF THIS MORNING I WAS TOLD THAT THEY HAVE NEVER HEARD OF SUCH A THING HAPPENING TO ANYONE. *TR

12/10/2012

ON MULTIPLE OCCASIONS THE NAVIGATION SYSTEM HAS GONE "OFF ROUTE" WHILE DRIVING TO A DESTINATION. OFF ROUTE MEANS THE GPS IS STILL DISPLAYED BUT THE MARKER IS MOVED OFF TO THE SIDE OF THE ROUTE ON THE MAP. THIS INDICATES TO THE SYSTEM THAT IT IS "OFF ROUTE" AND STARTS DISPLAYING MESSAGES AND ADDITIONAL DIRECTIONS. THIS IS A SERIOUS DISTRACTION AND HAS ALMOST CAUSED ACCIDENTS BETWEEN TRYING TO WATCH FOR THE TRAFFIC SIGNS AND FOLLOW OR CORRECT THE RE-ROUTE. WHEN CONTACTING CORPORATE FORD, THEY ARE AWARE OF THE ISSUE; HOWEVER, WE ARE TOLD THERE IS NOTHING THEY WILL DO TO CORRECT IT. THIS IS A SERIOUS ISSUE THAT IS AFFECTING A NUMBER OF THEIR VEHICLES AND THEY DO NOT BELIEVE THAT IT IS SERIOUS ENOUGH TO WARRANT A FIX AT THIS TIME. *TR

4/24/2013

THE SHIFTER CLICKS AS SOON AS I PUT THE GEAR IN PARK. TOOK IT TO DEALERSHIP AND WAS TOLD THAT IT IS NORMAL. I HAVE QUITE A FEW BAD EXPERIENCES WITH MY PREVIOUS CARS THAT I KNOW WHEN SOMETHING IS NOT NORMAL. TAKING THE CAR AGAIN TOMORROW SINCE IT KEEPS ON HAPPENING. IT'S ONLY BEEN 4 DAYS SO THE CAR SHOULD NOT HAVE ANY PROBLEMS. *TR

1/15/2013

WITHIN A WEEK OF PURCHASING MY NEW VEHICLE, I STARTED TO ENCOUNTER A STALLING ISSUE WHEN BACKING VEHICLE. WHEN I PUT THE VEHICLE IN REVERSE AND SHIFT INTO DRIVE WHILE STILL ROLLING, THE VEHICLE STALLS. I HAVE SEVERAL OTHER FORD VEHICLES AND THIS DOES NOT HAPPEN WITH ANY OF THEM. I EVEN HAVE A 2012 FORD FOCUS THAT THIS DOES NOT OCCUR WITH. THIS HAPPENS ALMOST EVERYTIME. WHEN I GO FROM PARK TO REVERSE AND BACK OUT OF A PARKING SPOT. IF VEHICLE DOES NOT COME TO A COMPLETE STOP, WHEN I SHIFT INTO DRIVE, THE VEHICLE STALLS. AFTER SPENDING TWO DAYS AT THE DEALERSHIP, I WAS TOLD THERE IS NOTHING WRONG WITH THIS VEHICLE. THE DEALERSHIP ALSO TOOK OUT A FEW NEW VEHICLES ON THEIR LOT AND THEY WERE ABLE TO REPRODUCE THIS ON THE VEHICLES ON THEIR LOT. I FEEL THIS IS A HUGE DANGER TO ANYONE WHO HAS A VEHICLE THAT DOES THIS. THE DEALERSHIP STATED THAT THEY HAD BEEN IN CONTACT WITH THE ENGINEERS AT FORD AND THAT THIS IS A NORMAL REACTION ON THIS VEHICLE. I ASKED FOR THIS IN WRITING, THEY HAVE YET TO PROVIDE ME WITH A WRITTEN EXPLANATION. *TR

2/20/2013

I AM REPORTING AN EMISSION ISSUE WITH THIS VEHICLE AND THE PREVIOUS ONE I HAD WITH SAME ISSUE. SOMETHING NEEDS TO BE DONE TO MAKE THIS NOT HAPPEN TO ANYONE ELSE. I AM BREATHING EXHAUST FUMES IN THE CABIN AT HARD ACCELERATION THROUGH THE AC SYSTEM ALL THE TIME EVEN AFTER THEY SO CALLED FIXED THIS VEHICLE. EVEN WITH MODERATE ACCELERATION PASSING SOMEONE. I AM GOING THROUGH THE LEMON LAW AT THIS TIME. THE SMELL IS SO BAD IT IS GIVING ME HEADACHES ALL DAY AND NIGHT AND EFFECTING MY HEALTH. IF IT IS IN TWO VEHICLES THEN IT IS IN ALL OF THEM FORD NEEDS TO FIX THIS PROBLEM PERIOD NOT PART FIX IT. I WAS TOLD BY FLORIDA ATTORNEY GENERALS ATTORNEY TO REPORT THIS TO YOU. *TR

3/15/2013

THE FUEL PUMP STARTED TO COME APART UNDER NORMAL DRIVING CONDITION RELEASING RAW GAS FUMES INTO THE PASSENGER CABIN. THIS DEFECT MADE THE CAR UNSAFE TO DRIVE. *TR

4/4/2013

FROM MY FORD EXPLORER LIMITED (WITH 5000 LBS FACTORY INSTALLED TOW PACKAGE), THERE WAS A HIGH SMELL OF GASOLINE AFTER FUELING VEHICLE. ODOR DID NOT DIMINISH. I BROUGHT THE VEHICLE TO MA DEALERSHIP, (5-17-13), WHERE MECHANICS DETERMINED THAT GAS TANK WAS LEAKING. PARTS NOT EASILY AVAILABLE. GAS TANK AND FUEL PUMP HAD TO BE REPLACED. I SPOKE WITH FORD NE REGIONAL MGR, [XXX], AND REQUESTED AN UPGRADE TO MY WARRANTY FROM 5YR TO 7YR. SHE SAID, "FORD DOES NOT PAY FOR PAIN AND SUFFERING," AFTER I SAID THAT THIS WAS A SERIOUS FIRE SAFETY HAZARD. SHE TOLD ME THAT NOTHING HAPPENED SO IT CAN'T BE CONSIDERED. NO UPGRADE ALLOWED! AND SHE ALSO TOLD ME THAT "PARTS BREAK, AND HAVE TO BE FIXED.!" AFTER 11 CONSECUTIVE DAYS AT THE DEALERSHIP, THE CAR WAS FIXED BY 5-28-2013. THE MYFORDSYNC SYSTEM HAS BEEN A NIGHTMARE. IT HAS BEEN SERVICED 10+ TIMES SINCE PURCHASE IN 9-2013. COMPLETE FAILURE TO WORK HAS HAPPENED. BLANK SCREEN, NO BACKUP CAMERAS. VERY EXPENSIVE VEHICLE. I SPOKE WITH THE DEALERSHIP MANAGER ABOUT A WARRANTY UPGRADE, BUT HE HAS NOT RESPONDED TO MY QUESTIONS, EVEN THOUGH HE SAID THAT HE, "HAS NEVER SEEN THIS GAS TANK PROBLEM." THIS CAR HAS REQUIRED MORE THAN 15 DAYS OF REPAIR IN THE FIRST SEVEN MONTHS, AND IT IS WELL UNDER 15,000 MILES. THE CURRENT GAS MILEAGE IS WELL UNDER THE STICKER MPG OF 26 HIGHWAY. IT IS RANGING FROM LOCAL OF A BEST OF 19 MPG TO A BEST OF (HIGHWAY) 21MPG. TOWING IT IS 14 MPG TO 15.4MPG. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/11/2013

TAKING A TRIP IN MY 2013 FORD EXPLORER SPORT (TEXAS TO FLORIDA) WITH THE 3.5 TURBOCHARGED ENGINE IN RAINING CONDITIONS AND VEHICLE BEGAN TO SHAKE VIOLENTLY, SHUDDER AND STALL WHEN I ATTEMPTED TO ACCELERATE. WOULD NOT DRIVE PROPERLY, CHECK ENGINE LIGHT CAME ON AND VEHICLE HAD TO COAST OFF HIGHWAY AND STAY IN HOTEL UNTIL DEALERSHIP OPENED NEXT DAY. LOSS OF TIME AND VERY DANGEROUS. *TR

6/19/2013

AT ANY SPEED EXHAUST FUMES GET INTO PASSENGER COMPARTMENT. WITH VEHICLE IDLING AND CLIMATE CONTROL TO OFF POSITION, I LET IT IDLE 5 MIN. THEN TURNED CLIMATE CONTROL TO ON POSITION AND NOTHING BUT FUMES COME OUT THRU AIR VENTS. I BOUGHT THIS EXPLORER 10/23/12 AND IT HAS BEEN IN THE SHOP SINCE 12/12/12. FORD SENT A FIX FOR THIS EXPLORER AND IT DIDN'T WORK. FMC NEEDS TO CALL ME ASAP. THIS IS LOOKING MORE AND MORE LIKE A BUY BACK. *TR

1/19/2013

A FOUL EXHAUST LIKE SMELL ENTERS THE CABIN UPON ACCELERATION. THE DEALER ATTEMPTED TO IDENTIFY AND CORRECT THE PROBLEM, HOWEVER, THE CONDITION CONTINUES. *TR

5/13/2013

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED BOTH THE FRONT DRIVER AND PASSENGER LOWER DOOR SEALS WERE NOT EQUIPPED WITH A SLIP RESISTANT SAFETY TREAD. THE PASSENGER SLIPPED AND FELL WHEN ENTERING THE DOOR AS HER FOOT WAS PLACED ON THE DOOR SEAL. THE PASSENGER SLIGHTLY BUMPED HER HEAD AND SUSTAINED AN ABRASION TO THE LEG. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE DOOR SEAL WAS A MANUFACTURERS DESIGN. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 250.

8/31/2012

RECENTLY TRADED A 2011 FORD EXPLORER FOR A 2013. THE 2011 DEVELOPED A CORROSION PROBLEM WITH THE SEAM ON THE FRONT UNDERSIDE EDGE OF THE HOOD. WE DID NOT WANT OUR 12K MILE CAR PAINTED ON SO WE TRADED IT FOR A 2013 FORD EXPLORER WE THOROUGHLY INSPECTED. 3 WEEKS AND 300 MILES LATER I OPENED THE HOOD WHILE CLEANING THE VEHICLE AND THE CORROSION HAS ALREADY STARTED CAUSING PAINT TO POP OFF THE UNDERSIDE ALONG THE SEAM SEALER. SO FAR FORD HAS FAILED TO TAKE ANY ACTION. FORD HAS A CORROSION / PAINT ISSUE WITH THIS MODEL AND OTHER'S WITH ALUMINUM HOODS.

9/8/2012

AS I WAS TURNING LEFT AT A LIGHT, MY POWER STEERING WENT OUT COMPLETELY IN THE CAR. I LOOKED DOWN AT THE INSTRUMENT PANEL AND IT WAS BRIGHT YELLOW AND SAID ADVANCE TRAC FAILURE. IT WAS VERY DIFFICULT FOR ME TO CONTROL THE SUV AND IT TOOK EVERY OUNCE OF UPPER BODY STRENGTH IN ME TO PULL INTO A PARKING LOT. I BARELY AVOIDED A HEAD ON COLLISION WITH ANOTHER SUV AS I TURNED INTO THE LOT. I PULLED INTO THE BACK OF THE LOT AND PUT THE SUV IN PARK AND TURNED IT OFF. UPON TURNING IT BACK ON THE POWER STEERING WAS WORKING AGAIN. I WAS VERY SHOOK UP SINCE I HAD MY 6 YEAR OLD DAUGHTER WITH ME AS WELL. I HOPE SOMEONE LOOKS INTO WHAT IS CAUSING THIS TO HAPPEN. MY BRAND NEW CAR IS AT THE LOCAL FORD DEALERSHIP AND WHEN I DROPPED IT OFF THIS MORNING I WAS TOLD THAT THEY HAVE NEVER HEARD OF SUCH A THING HAPPENING TO ANYONE. *TR

12/10/2012

WHILE ACCELERATING UNDER FULL THROTTLE THE VEHICLE STEERING BECOMES ERRATIC AND THE VEHICLE WANTS TO WEAVE SIDE TO SIDE WITH NO INPUT FROM THE STEERING WHEEL. I AM EXTREMELY CONCERNED THAT THIS WILL EVENTUALLY CAUSE ME TO HAVE MOTOR VEHICLE COLLISION WHEN TRYING TO PASS ANOTHER VEHICLE, GET UP TO SPEED ON FROM A HIGHWAY ON RAMP, OR WHILE TRYING TO AVOID ANOTHER SITUATION. I WOULD LIKE THE NHTSA AND FORD TO EVALUATE THEIR 2013 FORD EXPLORER LIMITED 4WD FOR UNINTENTIONAL STEERING SWAY UNDER FULL ACCELERATION. *TR

4/3/2013

I JUST BOUGHT A 2013 FORD EXPLORER LAST WEEK AND I AM HAVING AN ISSUE WITH BURNT OIL SMELL GETTING INSIDE THE CABIN EVEN WITH A/C IN RECIRCULATION MODE. IT IS SUCH A DISAPPOINTMENT TO PAY OVER 40K FOR A BRAND NEW SUV AND BEEN DEALING WITH SUCH AN ISSUE. I HAVE A NEWBORN AND I AM AFRAID TO TAKE IT WITH ME IN THE EXPLORER BECAUSE I GUESS IT IS HARMFUL FOR ANYBODY. FIRST TIME I BOUGHT A FORD AND I AM NOT HAPPY ABOUT MY DECISION TO SWITCH BRANDS. I TOOK TO THE DEALERSHIP AND NEED TO GO BACK ON MONDAY TO DO A SYSTEM UPDATE BUT I DON'T THINK UPDATING THE SOFTWARE IT'S GOING TO SOLVE THE PROBLEM. I HOPE SOMEONE FROM FORD CAN READ THIS AND PAY ATTENTION TO US BECAUSE IT'S NOT HEALTHY TO BE DRIVING INHALING HARMFUL FUMES. *TR

2/11/2013

WHEN ACCELERATING A STONG EXHAUST SMELL IS PRESENT IN THE VEHICLE CABIN. THIS IS MOST PRONOUNCED DURING A LONG ACCELERATION I.E. WHEN ENTERING A HIGHWAY. FOLLOWING A PERIOD OF ACCELERATION WE NEED TO OPEN THE WINDOWS TO PURGE THE EXHAUST FROM THE CABIN. THIS IS REGARDLESS OF THE HEATING/COOLING SYSTEM BEING ON OR OFF, OR IF THE RECIRCULATION FEATURE IS ENABLED. THE DEALERSHIP IMPLEMENTED A TECHNICAL SERVICE BULLETIN FOR THIS CONDITION AND IT HAD NO IMPROVEMENT. *JS

7/7/2014

HEADLIGHTS DO NOT PROVIDE SUFFICIENT LIGHTING OF THE ROAD. IT FEELS LIKE SOMEONE HAS PAINTED BLACK PAINT ON 1/2 OF THE WINDSHIELD. ON A TWO LANE UNLIT ROAD THE CAR IS UNSAFE. THE LIGHTS LIGHT UP ONLY HALF WAY UP A STREET OR STOP SIGN AND LESS THAN THAT IF GOING DOWNHILL. THE CAR HAS BEEN IN THE DEALERSHIP 4 TIMES AND THE LIGHTS HAVE BEEN ADJUSTED AS MUCH AS POSSIBLE. IN THE REPORT FROM THE DEALERSHIP TO FORD IT IS STATED AS A SAFETY ISSUE. THE DEALERSHIP SWITCHED THE HEADLIGHT ASSEMBLY FROM ONE EXPLORER TO ANOTHER WITH THE SAME RESULT. FORD MOTOR COMPANY SAYS IT IS A "CHARACTER OF THE CAR" THIS CAR IS NOT SAFE TO DRIVE AT NIGHT ON A TWO LANE UNLIT ROAD. *TR

11/21/2012

HEADLIGHTS DO NOT PROVIDE SUFFICIENT LIGHTING OF THE ROAD. IT FEELS LIKE SOMEONE HAS PAINTED BLACK PAINT ON 1/2 OF THE WINDSHIELD. ON A TWO LANE UNLIT ROAD THE CAR IS UNSAFE. THE LIGHTS LIGHT UP ONLY HALF WAY UP A STREET OR STOP SIGN AND LESS THAN THAT IF GOING DOWNHILL. THE CAR HAS BEEN IN THE DEALERSHIP 1 TIME AND THE LIGHTS HAVE BEEN ADJUSTED AS MUCH AS POSSIBLE. THE SERVICE MANAGER SAID HE DROVE ONE AND HAD TO STOP OVERNIGHT BECAUSE IT WAS SO BAD. THIS CAR IS NOT SAFE TO DRIVE AT NIGHT ON A TWO LANE UNLIT ROAD. *TR

12/5/2012

I EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, AS WELL AS STABILITY CONTROL, TRACTION CONTROL, AND TERRAIN MANAGEMENT SYSTEMS ERRORS. I WAS STOPPED AT AN INTERSECTION WAITING TO MAKE A LEFT TURN. ONCE I STARTED MOVING TO MAKE THE TURN (@ 5 MPH), A NUMBER OF BEEPS WENT OFF, WARNINGS WERE DISPLAYED ON THE VEHICLE INFORMATION SCREEN, AND I LOST POWER STEERING. AFTER PULLING OVER TO THE SIDE OF THE ROAD WITH NO POWER STEERING, I TURNED OFF THE CAR AND THEN RESTARTED. AT THIS POINT THE POWER STEERING WAS WORKING, BUT THE TRACTION CONTROL AND TERRAIN MANAGEMENT ERRORS WERE STILL HAPPENING. AFTER A MINUTE, THE TRACTION CONTROL LIGHT WENT OFF. THERE WAS STILL AN ERROR WITH THE TERRAIN MANAGEMENT. AFTER GETTING HOME SAFELY 90 MINUTES LATER, I RESTARTED IT AGAIN, AND ALL SYSTEMS SEEMED TO BE WORKING, WITH NO ERRORS REPORTED. *TR

4/26/2013

I WAS MAKING A U-TURN NOT EVEN GOING MORE THAN 15 MPH AND MY 2013 FORD EXPLORER SPORT'S, WHICH ONLY HAS 6050 MILES ON IT, POWER STEERING SUDDENLY STOP WORKING AND ALL ACROSS THE DASH, WARNING LIGHTS LIT UP, STABILITY CONTROL FAULT, POWER STEERING ASSIST FAULT, TERRAIN MANAGEMENT FAULT, TRACTION CONTROL FAULT. I LOST POWER STEERING AND SLOWLY STEERED INTO THE NEAREST GAS STATION. I TURNED OFF MY ENGINE AND THEN RESTARTED IT, THE POWER STEERING WORKED AGAIN AND SOME OF THE WARNING LIGHTS WENT OFF, EXCEPT THE TERRAIN MANAGEMENT AND STABILITY CONTROL LIGHTS, I TURNED OFF THE VEHICLE A SECOND TIME AND ALL THE WARNINGS LIGHTS WENT OFF, I WENT STRAIGHT THE DEALERSHIP AND IT IS THERE NOW. THE SERVICE ADVISOR HAD SAID HE HAS SEEN THIS HAPPEN ONCE AND THEY REPLACED THE POWER STEERING GEARS AND SYSTEM. I AM VERY CONCERNED THAT THIS WILL HAPPEN AGAIN AND I WILL LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT AND HURT MYSELF AND MY FAMILY AND OTHER PERSONS. LUCKILY I WAS IN SLOW TRAFFIC AND A GAS STATION WAS NEARBY, AND I DID NOT HAVE MY FAMILY IN THE VEHICLE. FORD NEEDS TO ADDRESS THIS ISSUE WITH THE EXPLORERS AND FIX THESE SAFETY ISSUES ASAP! *TR

5/13/2013

I AM REPORTING AN EMISSION ISSUE WITH THIS VEHICLE AND THE PREVIOUS ONE I HAD WITH SAME ISSUE. SOMETHING NEEDS TO BE DONE TO MAKE THIS NOT HAPPEN TO ANYONE ELSE. I AM BREATHING EXHAUST FUMES IN THE CABIN AT HARD ACCELERATION THROUGH THE AC SYSTEM ALL THE TIME EVEN AFTER THEY SO CALLED FIXED THIS VEHICLE. EVEN WITH MODERATE ACCELERATION PASSING SOMEONE. I AM GOING THROUGH THE LEMON LAW AT THIS TIME. THE SMELL IS SO BAD IT IS GIVING ME HEADACHES ALL DAY AND NIGHT AND EFFECTING MY HEALTH. IF IT IS IN TWO VEHICLES THEN IT IS IN ALL OF THEM FORD NEEDS TO FIX THIS PROBLEM PERIOD NOT PART FIX IT. I WAS TOLD BY FLORIDA ATTORNEY GENERALS ATTORNEY TO REPORT THIS TO YOU. *TR

3/15/2013

WHEN ACCELERATING A STONG EXHAUST SMELL IS PRESENT IN THE VEHICLE CABIN. THIS IS MOST PRONOUNCED DURING A LONG ACCELERATION I.E. WHEN ENTERING A HIGHWAY. FOLLOWING A PERIOD OF ACCELERATION WE NEED TO OPEN THE WINDOWS TO PURGE THE EXHAUST FROM THE CABIN. THIS IS REGARDLESS OF THE HEATING/COOLING SYSTEM BEING ON OR OFF, OR IF THE RECIRCULATION FEATURE IS ENABLED. THE DEALERSHIP IMPLEMENTED A TECHNICAL SERVICE BULLETIN FOR THIS CONDITION AND IT HAD NO IMPROVEMENT. *JS

7/7/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE STEERING WHEEL SEIZED. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE PROBLEM COULD HAVE BEEN WITH THE STEERING, AXLE OR THE TRANSMISSION. THE DEALER DID NOT HAVE SPECIFICS PERTAINING TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 2,000. *TR

5/8/2013

TL* THE CONTACT RENTED A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, A LOUD EXPLOSIVE NOISE WAS EMITTED AS THE FRONT PASSENGER'S SIDE OF THE VEHICLE COLLAPSED. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE FRONT AXLE HAD BECOME SEPARATED FROM THE TRANSFER CASE. THE SHAFT HAD ALSO ROTATED AND CAUSED DAMAGE TO THE PASSENGER'S SIDE UPPER CONTROL ARM. THE VEHICLE WAS TOWED TO THE RENTAL COMPANY FOR FURTHER INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 13,000.

12/13/2013

VEHICLE DISPLAYS DOOR AJAR WHEN DRIVERS DOOR IS SHUT. HAPPENS RANDOMLY AND HAS NOW BECOME A REGULAR OCCURRENCE. *TR

5/7/2014

THE DOOR AJAR LIGHT (DRIVERS DOOR) INDICATES ON DASH AND BEEPS EVEN THOUGH THE DOOR IS CLOSED. INTERIOR LIGHTS STAY ON MAKING IT HARD TO SEE AT NIGHT. INTERIOR LIGHTS STAY ON AFTER LEAVING VEHICLE FOR SEVERAL MINUTES THINKING THE DOOR IS OPEN, RUNNING DOWN BATTERY. VEHICLE'S ALARM SYSTEM ACTIVATES CONTINUOUSLY AS IT THINKS THE DOOR IS OPEN. VEHICLE STILL UNDER WARRANTY AND FORD DEALER REPLACED LEFT FRONT DOOR LATCH ASSEMBLY PART # DG1Z-5421813-A. *TR

10/14/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR DRIVER'S SIDE DOOR. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDER AND LEFT KNEE. THE CONTACT ALSO SUFFERED FROM HEART COMPLICATIONS. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

6/4/2014

MY HUSBAND [XXX] WENT TOHOLMAN FORD DEALERSHIP IN MT LAUREL NJ.TO RETURN VEHICLE FOR A DEAL WITH HOLMAN LINCOLN FORD AND THE MANAGER TOLD OUR SALES REPRESENTATIVE [XXX] THAT THERE IS A RECALL ON IT AND PARTS WILL NOT BE IN UNTIL SEPTEMBER. #1 WHAT IS THE SAFETY RECALL? #2 WHY TELL US TO BRING VEHICLE IN IF NO INTENTIONS WERE TO BUY BACK VEHICLE ? THAT IS WHAT THE DEAL WAS SINCE I HAD BREAST CANCER SURGERY AND UNABLE TO DRIVE VEHICLE FOR 9 MONTHS OR LONGER THEY OFFERED TO BUY IT BACK, MY HUSBAND [XXX] HAD APPOINTMENT WITH [XXX] AND MANAGER @2:30;06/23/2014. MANAGER WOULD NOT EVEN TALK TO MY HUSBAND JUST TOLD [XXX] TO BRING CAR BACK IN SEPTEMBER WHEN PARTS ARE IN FOR RECALL? WE RECEIVED NO NOTICE OF ANY TYPE OF RECALL OTHER THAN WHAT WE SAW ON NBC NEWS THIS MORNING6-24-2014 FOR RECALLS ON AIR BAGS DEPLOYING CAUSING INJURYON FORD VEHICLES, WITHOUT NOTICE. A SAFETY ISSUE FOR OUR FAMILY TO DRIVE CAR UNKNOWN WHAT IS WRONG WITH IT, I HAD PROBLEMS BEFORE WITH GASOLINE LEAKAGE 2 X'S AND FIRE DEPARTMENT CAME TO MY HOME TO EMPTY TANK OUT BEFORE VEHICLE WAS PLACED ON FLAT BED FOR THE DRIVER OF FLATBED'S TOWING SERVICE TO DEALERSHIP, THIS OCCURRED TWO TIMES LAST YEAR. I FEAR THE MANAGER ON 06/23/2014 SAID THERE IS A RECALL ON IT AND PARTS WON'T BE IN TILL SEPTEMBER BUT REFUSED TO STATE THE RECALL ! UNPROFESSIONAL AND LACK OF SAFETY CONCERN TO REPEATED CUSTOMER FOR YEARS, THAT IS NOT HOW YOU CARE ABOUT THE WELL BEING OF A CLIENT. #3 WHAT ARE THE REASONS FOR RECALL, SALES REP. SAID MANAGER WON'T EVEN COME OUT AND TALK TO YOU ABOUT IT. PARTS ARE NOT IN FOR UNKNOWN RECALL!!!! HE WOULDN'T TELL SALES REP. THE MANAGER, I CALLED DEALERSHIP THIS MORNING AT8:30 AM SPOKE TO CAROL IN APPTS ON RECALL AND [XXX] THE MANAGER NOT THE ONE FROM YESTERDAY AND HE HAD NO RECALLS HE SEE THAT HE WAS AWARE OF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

6/24/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V270000 (LOCKS/LATCHES AND STATED THAT THE DEALER INFORMED HER IT WOULD TAKE A WEEK TO RECEIVE THE PARTS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

7/29/2013

MY 2013 FORD EXPLORER (LIMITED) SPONTANEOUSLY LOCKED WHILE MY 9 MONTH OLD DAUGHTER WAS IN THE CAR WITH THE KEYS. MY WIFE HAD JUST PUT MY DAUGHTER IN THE CAR WITH HER PURSE, WHICH HAD THE VEHICLE KEYS INSIDE. AFTER SHE CLOSED THE DOOR TO WALK TO THE DRIVER'S SIDE, THE VEHICLE LOCKED, AND WOULD NOT OPEN. ALL PUBLISHED VEHICLE OWNER'S MANUALS/DOCUMENTATION CLEARLY STATE THAT THIS SHOULD NEVER HAPPEN. FURTHER, THE VEHICLE HAS BUILT IN MECHANISMS TO SAFEGUARD AGAINST THIS SCENARIO WHICH ALSO FAILED. WITH THE KEYS IN THE VICINITY OF THE CAR, YOU SHOULD BE ABLE TO TOUCH THE DOOR HANDLE TO UNLOCK THE VEHICLE. NOTHING WE TRIED WOULD UNLOCK THE CAR. WE LIVE IN A HOT CLIMATE, SO THE CAR WAS WELL OVER 120 DEGREES. WE CALLED THE FIRE DEPARTMENT TO BREAK IN (BROKEN WINDOW, AND DOOR). AFTER BRINGING THIS UP WITH FORD, THEY'VE DONE NOTHING TO FIX THE PROBLEM. THEY CLAIM IT'S NOT THEIR FAULT, OR RESPONSIBILITY TO INVESTIGATE FURTHER, AND THERE IS NOTHING THEY CAN DO. I WAS LUCKY HELP WAS CLOSE BY, HOWEVER, UNDER DIFFERENT CIRCUMSTANCES, THIS COULD HAVE BEEN FAR MORE TRAGIC. *JS

4/14/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE REAR SECOND ROW PASSENGER SIDE SEAT BELT FAILED TO UN-LATCH WHEN OCCUPIED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHENEVER THE OTHER TWO REAR SEATS WERE NOT IN A FULLY RECLINED POSITION. THE DOWNWARD POSITIONING OF THE TWO SEATS COVERED THE SEAT BELT RELEASE BUTTON. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO PROVIDE ASSISTANCE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,200. UPDATED 10/26/12 *CN

9/24/2012

THE BUCKLE FOR BOTH INFLATABLE SEATBELTS IN THE SECOND ROW SEAT HAVE BROKEN A TOTAL OF 4 TIMES. ONCE THE BUCKLE CRUMBLED INTO MANY PIECES IN MY DAUGHTER'S HAND, ON BOTH BELTS A PROTECTIVE PLASTIC COVER HAS FALLEN OFF, AND NOW ONE OF THE BELTS GETS STUCK OCCASIONALLY IN THE BUCKLE. ALSO THE MIDDLE BELT LOCKED UP AND WOULD NOT UNROLL. SO A TOTAL OF 5 ISSUES WITH ONE ROW OF BELTS AND BUCKLES. THIS IS THE ROW MY CHILDREN SIT IN. I REQUESTED FORD TO TAKE THIS VEHICLE BACK UNDER THE CALIFORNIA LEMON LAW AND THEY DENIED IT! *TR

5/29/2014

VEHICLE BEGINS TO VIBRATE AND CAN NOT BE DRIVEN OVER 35 MPH DURING OR AFTER SNOW STORMS WITH WET HEAVY SNOW ON ROAD (SOMETIMES CAUSED BY SALTING ROADWAY). WHEEL WELL OPENING AROUND ALL FOUR TIRES ARE SO SMALL AND ENCLOSED, SNOW ACCUMULATES INTO SOLID ICE AROUND ALL FOUR TIRES AND BOTH AXLES BEGIN TO VIBRATE VIOLENTLY. DRIVER EITHER STOPS EVERY 8-10 MILES ALONG SIDE BUSY HIGHWAY TO CHOP ICE OUT (TAKES ME 40 MINUTES FOR ALL FOUR TIRE OPENINGS), SLOWS HIGHWAY TRAFFIC DOWN TO 30 MPH, OR GOES TO FORD DEALER. LOCAL DEALER SEES 6-10 OF THESE VEHICLES A DAY AND CHOPS ICE OUT AT NO CHARGE AND MAKES NO WORK ORDER HISTORY. TRAVELING AT ONLY 35 MPH WHEN TRAFFIC IS GOING 55 OR 70 MPH IS DANGEROUS. STOPPING EVERY 8-15 MINUTES ALONG BUSY HIGHWAY TO CHOP ICE WITH BACK TO PASSING TRAFFIC IS DANGEROUS. DEALERS DO NOT INFORM POTENTIAL BUYERS OF THE ICE PROBLEM. FORD HAS THIS DESIGN DEFECT PROBLEM WITH MORE THAN ONE MAKE OF VEHICLE, KNOWS ABOUT THE COMPLAINTS, BUT WILL NOT SPONSOR A SOLUTION. PERSONALLY, ALONG WITH CLEARING THE ICE ON M-115 AS I GO TO A DOCTOR'S APPOINTMENT IN TRAVERSE CITY, CHOPPING ICE HURTS MY BONE ON BONE SHOULDERS AND THE LOWER THREE VERTEBRAE OF MY BACK THAT NO LONGER HAVE A DISC BETWEEN THEM. THE SLIPPERY SIDE OF ROAD IS DANGEROUS FOR MY TWO ARTIFICIAL HIPS AND IS SIMPLY NOT SAFE TO MY PERSON AND SLOWS DOWN SOME PASSING VEHICLES THAT MAY SLIP AND SLIDE INTO ME OR ONCOMING TRAFFIC OF THE ONLY 2 LANE HIGHWAY. NORTHERN MICHIGAN IS GETTING UNNECESSARILY MORE DANGEROUS IN THE WINTER TIME. THERE HAVE BEEN MULTIPLE INCIDENTS AND THE INCIDENT DATE ABOVE IS ONLY APPROXIMATE.

6/26/2013

BOUGHT 2013 EXPLORER WITH P255/50R20 104H TIRES WENT TO HAVE ALL TERRAIN TIRES WITH STUDS PUT ON CAR FOR WINTER. WHEELS ARE 18 INCH RIMS (245/60R18 104T), RECOMMENDED BY FORD WHEN I BOUGHT VEHICLE. I NEED STUDS DUE TO EXTREME CONDITIONS IN MONTANA WITH ICE. THE P255/50R20 104H TIRES CANNOT BE FITTED WITH STUDS. FORD RECOMMENDED THE R18 TIRES. NOW FORD REFUSED TO RECALIBRATE MY SPEEDOMETER WITH THE SMALLER TIRES EVEN THOUGH THIS IS THE STANDARD TIRE R245/60R18 PUT ON EXPLORERS. THE DEALER IS LOCKED OUT OF THIS OPTION. MY CHOICE IS DRIVE WITHOUT STUDS (CANNOT GET IN MY DRIVEWAY WITHOUT THEM)AND SPEEDOMETER IS CORRECT OR USE THE SAFER TIRE WITH STUDS AND RISK TICKETS AS THE SPEEDOMETER IS OFF.. *TR

10/31/2013

WATER COMING IN THE VEHICLE THROUGH THE THIRD ROW PASSENGER SEATBELT..IT THEN DRIPS ON THE SEAT ..HAD IT AT THE DEALER THREE TIMES ALREADY..THEY DO NOT HAVE A CLUE HOW TO FIX IT. *TR

8/17/2013

2013 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE KEYPAD ENTRY SYSTEM ISSUES. *SMD THE CONSUMER STATED THE KEYPAD IS ENCLOSED IN A PLASTIC CASING AND OPENS MAYBE ONE OUT OF THREE TRIES, WHICH MAKES IT VIRTUALLY USELESS AS AN ENTRY INTO THE VEHICLE. THE DEALER ADMITTED THERE WAS A PROBLEM, BUT THERE WAS NO FIX.

11/4/2013

AT THE TIME OF THIS INCIDENT- I HAD JUST LEFT THE DEALERSHIP FROM HAVING AN INSPECTION, OIL CHANGE, AND TIRE ROTATION WHEN THE BRAKES ON THE EXPLORER LOCKED UP. I PULLED OVER TO FIND THE RIM AND TIRE EXTREMELY HOT TO THE TOUCH. I HAD PREVIOUSLY REPORTED THE SAME ISSUE AT LEAST TWICE IN PRIOR, BUT SEPARATE INCIDENTS. EACH TIME THE DEALERSHIP FIXED THE ISSUE BY CLEANING OUT CORROSION AND LUBRICATING THE CALIPER. I THINK THAT ITS ABOUT TIME THEY REPLACED THE CALIPER- AFTER ALL ITS STILL UNDER WARRANTY. *TR

10/21/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT SHIFTED THE VEHICLE IN NEUTRAL IN ORDER TO BRING THE VEHICLE TO A STOP. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS NOT AVAILABLE.

6/24/2015

AIR BAG FAILED TO DEPLOY IN A FRONT END CRASH.

8/13/2012

AT ANY SPEED EXHAUST FUMES GET INTO PASSENGER COMPARTMENT. WITH VEHICLE IDLING AND CLIMATE CONTROL TO OFF POSITION, I LET IT IDLE 5 MIN. THEN TURNED CLIMATE CONTROL TO ON POSITION AND NOTHING BUT FUMES COME OUT THRU AIR VENTS. I BOUGHT THIS EXPLORER 10/23/12 AND IT HAS BEEN IN THE SHOP SINCE 12/12/12. FORD SENT A FIX FOR THIS EXPLORER AND IT DIDN'T WORK. FMC NEEDS TO CALL ME ASAP. THIS IS LOOKING MORE AND MORE LIKE A BUY BACK. *TR

1/19/2013

FORD EXPLORER LIMITED WITH 2ND ROW CAPTAIN'S CHAIRS. THERE IS A BUTTON TO PUSH THAT LOWERS THE SEATBACK. THE SEATBACK COMES FORWARD WITH AN EXCESSIVE FORCE THAT COULD POSSIBLY CAUSE INJURY, ESPECIALLY TO A CHILD. THIS MOTION SHOULD BE DAMPERED TO PROVIDE A SAFE LOWERING OF THE SEATBACK. MY ADULT DAUGHTER WAS IN THE PROCESS OF LOWERING THE SEATBACK WHEN SHE WAS STRUCK IN THE HEAD. SHE SUFFERED A HEADACHE THAT LASTED TWO DAYS. I HAVE CONTACTED FORD MOTOR COMPANY, BUT THEY HAVE IGNORED MY CONTACT. *TR

2/11/2013

MY PANORAMIC SUNROOF EXPLODED!! I WAS SITTING IN MY VEHICLE, PARKED IN THE DRIVEWAY AND HEARD A LOUD NOISE. I GOT OUT AND CHECKED THE TIRES AND AROUND MY VEHICLE. I SAW NOTHING UNUSUAL SO I GOT BACK IN, TURNED THE AIR OFF AND THAT'S WHEN I DISCOVERED IT WAS THE SUNROOF. I HEARD CRACKLING OF GLASS. GOT BACK OUT AND STEPPED IN THE BACK PASSENGER DOOR AND LOOKED ON TOP - IT HAD CRACKED IN THE SHAPE OF AN X WITH A SMALL POP UP RIGHT IN THE CENTER. IT WAS OBVIOUS THAT NOTHING HAD HIT THE GLASS BECAUSE I WAS PARKED IN MY DRIVEWAY AND THE GLASS WAS PUSHED UPWARD INSTEAD OF INWARD. I TOOK NUMEROUS PICTURES OF THE VEHICLE SITTING IN MY DRIVEWAY RIGHT AFTER THIS HAPPENED. DROVE IT TO THE NEAREST DEALERSHIP, WITHIN A HALF HOUR, AS PER THE SERVICE MGR. FOR PRE APPROVAL OF WARRANTY COVERAGE. IT WAS DENIED TWICE. FORD'S RESPONSE FOR DENIAL OF WARRANTY COVERAGE : " AS PER SECTION 3 OF THE WARRANTY AND POLICY MANUAL, DAMAGED GLASS (STONE CHIPS, SCRATCHES, ETC.) IS NOT CONSIDERED A WARRANTABLE CONDITION UNLESS AS RELATED TO ANOTHER DEFECTIVE COMPONENT. THE LOUD NOISE AS DESCRIBED BY THE CUSTOMER HAS GENERALLY BEEN FOUND TO BE THE TIME IN WHICH THE GLASS IS IMPACTED IN OTHER SIMILAR CASES. THE POINT OF IMPACT TO THE GLASS IS THE PLACE IN WHICH THE GLASS IS BROKEN AND BOWED UPWARD (BOW UPWARD DUE TO INTERIOR CABIN PRESSURE IS SLIGHTLY GREATER THAN AMBIENT PRESSURE WHEN WINDOWS ARE UP AND THE HVAC SYSTEM IS RUNNING.) UNFORTUNATELY, THIS BROKEN GLASS IS CONSIDERED TO BE DAMAGE THAT CAN NOT BE COVERED UNDER THE NEW VEHICLE WARRANTY AT THIS TIME." 23 DAYS LATER...MY $40K VEHICLE IS STILL DAMAGED AND SITTING IN MY GARAGE B/C THIS IS AN ONGOING ISSUE WITH THESE PANORAMIC SUNROOFS EXPLODING. FORD CAN NOT KEEP UP WITH THE DEMAND FOR REPLACEMENT GLASS. I PRAY SOMEONE, ESPECIALLY A CHILD IS NOT INJURED OR EVEN WORSE KILLED BY THIS DEFECT. *TR

6/19/2013

I WAS PARKED ON A DRIVEWAY WHICH WAS ELEVATED AND HAD A STEEP SLOPE DOWN TO THE ROAD. I PUT THE CAR IN REVERSE AND WHEN I TRIED TO BRAKE THE BRAKES DID NOT FUNCTION. I COULD NOT STOP THE CAR AND HIT A TREE.

9/3/2013

THERE IS A FOUL SMELL IN THE VEHICLE, MAYBE BURNING PLASTIC ON THE VEHICLE OR EXHAUST. THE FUMES GETS INSIDE THE VEHICLE THAT CAN MAKE IT UNBEARABLE WHEN YOU HAVE THE AC ON. YOU CAN NOT STAY IN THE CAR. THE AC HAS TO BE TURN OFF AND ALL WINDOWS OPEN IN ORDER TO CONTINUE DRIVING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP FOR SERVICE, LAST YEAR. THE SERVICE REPRESENTATIVE INFORMED ME THAT IT WAS A PLASTIC BAG THAT GOT STUCK IN THE EXHAUST. ONCE ITS BURNED OFF THE SMELL WILL BE GONE. HOWEVER. IT DOES NOT SEEM TO BE THE CASE. THE FOUL SMELL IS GETTING WORSE THAT ITS UNBEARABLE TO STAY IN THE VEHICLE WITH THE AC ON. *TR

6/21/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED SMOKE SEEPING THROUGH THE AIR VENTS INSIDE THE VEHICLE. THE DEALER STATED THAT A ROCK FRACTURED THE AIR CONDITIONER CONDENSER. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

6/23/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING AT 4 MPH, HIS FOOT SLIPPED AND DEPRESSED THE ACCELERATOR PEDAL CAUSING HIM TO LOOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS TOO SMALL AND TOO CLOSE TO THE FUEL PEDAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.

8/4/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING AT 4 MPH, HIS FOOT SLIPPED AND DEPRESSED THE ACCELERATOR PEDAL CAUSING HIM TO LOOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS TOO SMALL AND TOO CLOSE TO THE FUEL PEDAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.

8/4/2014

13 FRONT JOUNCE BRAKE HOSE FAILURES IN 11 VEHICLES WERE REPORTED BY A POLICE FLEET. THE FLEET INCLUDES A TOTAL OF 45 MODEL YEAR 2013 EXPLORER POLICE INTERCEPTORS THAT WERE PURCHASED AND PLACED INTO SERVICE IN 2013. LIST OF ADDITIONAL FAILURES (VIN, FAILURE DATE, FAILURE MILEAGE): [XXX], 12/17/2013, 26,147 [XXX] ,12/24/2013,16,511 [XXX] , 2/15/2014, 39,369 [XXX] , 2/24/2014, 30,872 [XXX], 4/9/2014, 33,302 [XXX], 4/23/2014, 34,194 [XXX], 4/28/2014, 45,430, LEFT SIDE [XXX], 5/9/2014, 41,504 [XXX], 5/14/2014, 46,525, RIGHT SIDE [XXX], 6/14/2014, 29,789 [XXX], 7/1/2014, 42,802, LEFT SIDE [XXX], 7/7/2014, 39,075 [XXX], 7/17/2014, 43,891, RIGHT SIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/8/2014

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT BOTH REAR DOORS WOULD NOT UNLATCH WITHOUT ASSISTANCE FROM THE DRIVER OR FRONT PASSENGER. THE CHILD LOCK WAS NOT ENGAGED. THE DEALER STATED THAT THIS WAS A NORMAL OCCURRENCE AND THAT THE VEHICLE WAS MANUFACTURED IN THAT MANNER. IN THE EVENT OF AN EMERGENCY, THE DRIVER AND REAR PASSENGERS WOULD BE TRAPPED IN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

3/13/2015

WINDSHIELD WIPERS WILL JUST COME ON SOMETIMES WHEN YOU START THE VEHICLE. IF YOU TURN THEM ON TO CLEAN WINDSHIELD AND TURN THEM OFF THEY WILL STILL COME ON AFTER YOU HAVE TURNED THEM OFF. REALLY A PAIN TO DEAL WITH. *TR

4/20/2015

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND A METAL TO METAL GRINDING NOISE EMITTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE REAR DRIVER SIDE CALIPER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

5/15/2015

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 75 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE ADVANCE TRACTION CONTROL AND SERVICE POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 53,000. THE VIN WAS UNAVAILABLE. MA 08/11/15 UPDATED 10/20/2017*CN

6/12/2015