2011 Ford Explorer Owner Complaints

POWER STEERING FAILURE WHILE DRIVING. TURNING VEHICLE OFF AND ON THEN CAUSES POWER STEERING TO WORK AGAIN. HAS HAPPENED MULTIPLE TIMES. DEALER DID NOT FIND AN ISSUE AT FIRST VISIT. SCHEDULED FOR SECOND DEALER VISIT. WE FEAR SIGNIFICANT LOSS OF CONTROL WHILE DRIVING. *TR

8/8/2011

2011 FORD EXPLORER 4WD IS PROGRAMMED TO SEND 100% POWER TO THE FRONT WHEELS DURING NORMAL DRIVING. UPON SUDDEN ACCELERATION ESPECIALLY GOING UPHILL THE SUBSEQUENT TORQUE STEER IS OVERWHELMING TO THE DRIVER. CAN BE SO SEVERE IT CAN RIP THE WHEEL FROM THE HANDS OF THE DRIVER. THIS NEEDS TO ADDRESSED WITH PROGRAMMING TO BETTER DISTRIBUTE POWER TO ALL 4 WHEELS. *TR

8/14/2011

MORE LIKE ADAPTIVE 'CURSE' CONTROL. MY 2011 EXPLORER LIMITED 4X4 WITH THE ADAPTIVE CRUISE ALWAYS CATCHES THE REAR OF SEMI TRUCKS IN OTHER LANES, CAUSING IT TO APPLY FULL BRAKES AND PEOPLE BEHIND ME ALMOST CRASH INTO ME. MY 2011 LIMITED IS TOTALLY FACTORY ORIGINAL, NO TOW BARS. HERE IN CALIFORNIA THE SEMI TRUCK SPEED IS 55 WHILE AUTOS CAN GO 65-70MPH (AND IN MOST CASES EVERYONE GOES 80+). SO WHEN I'M GOING ALONG AT 65-70 WITH NO VEHICLES HEAD OF ME IN MY LANE AND THE THING GOES 100% BRAKES I ALMOST CRASH. I ALSO GET THE CRUISE CONTROL TOTALLY DISABLED BECAUSE OF AN ERROR IN THE SYNC MODULES. THE SYNC COMPUTER MODULES CONTROL THE ADAPTIVE CRUISE, STABILITY CONTROL, BACK UP DETECTION SYSTEM, AUTO WIPERS, AUTO PARKING SYSTEM, TRACTION CONTROL, 4X4 SYSTEM, ETC, ETC. I FEAR THAT THE SRS IS ALSO TIED INTO THESE SAME SYNC COMPUTER MODULES. FORD CLAIMS THE SYNC SYSTEM AUTOMATICALLY RESETS/REBOOTS ITSELF EVERY 24 HOURS WHILE THE VEHICLE IS OFF TO AVOID SYSTEM OUTAGES. WHAT HAPPENS MOST OF THE TIME IS THE SYSTEM WILL RUN (EVEN THOUGH THE SCREEN IS OFF) FOR ABOUT A WEEK UNTIL, WHILE DRIVING, THE SYNC COMPUTER CRASHES JUST LIKE HOME COMPUTERS & CELL PHONES DO IF LEFT ON CONTINUOUSLY. WHILE THIS CRASH IS TAKING PLACE THE TOUCH SCREEN FREEZES, MUSIC PLAYING WILL STOP, OR CHANGE VOLUME, OR CHANGE TRACK, OR CHANGE SOURCE; WIPERS WILL STOP WORKING, CRUISE CONTROL WILL SHUT OFF, BACKUP CAMERA SYSTEM GOES DOWN OR SCREEN FREEZES WHILE BACKING UP, 4X4 IS DISABLED, CENTER DISPLAYS WILL GO BLANK. MY 2011 EXPLORER HAS BEEN IN THE FORD SERVICE DEPT FOR SYNC MODULE REPLACEMENT AND REPROGRAMMING 4 TIMES NOW SINCE JAN 2011. STILL NO FIX. *KB

11/30/2011

THE FORD SYNC SYSTEM DECIDED TO DO AN UPGRADE AND DISABLED ALL RELATED FEATURES FOR ABOUT 30 MINUTES. THIS INCLUDED AUDIO, CELL PHONE LINK, RADIO, HEATER AND THE REAR VIEW CAMERA! IT HAS OCCURRED AGAIN AND APPEARS TO ALWAYS HAPPEN IMMEDIATELY AFTER STARTING THE CAR, WHICH IS WHEN THE REAR VIEW CAMERA IS VERY LIKELY TO BE NEEDED. *TR

1/5/2012

FORD EXPLORER 2011 HAS LOST POWER STEERING AND STABILITY CONTROL AT VARIOUS SPEEDS UNDER VARIOUS CONDITIONS 3 OR 4 TIMES OVER THE PAST SEVERAL MONTHS, INCLUDING ON THE HIGHWAY AT 65 MILES PER HOUR. STEERING IS RESTORED AFTER SHUTTING THE CAR OFF AND RESTARTING. STABILITY CONTROLS MAY TAKE SEVERAL MINUTES TO RESTORE THEMSELVES OR MAY NEED TO HAVE THE CAR TURNED ON AND OFF SEVERAL TIMES TO RESTORE. *TR

4/10/2012

WHILE COMING BACK TO WORK FROM LUNCH, MY WIFE WAS TURNING LEFT INTO PARKING LOT WHEN THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND STEERING BECAME VERY STIFF AND HARD TO TURN. LOCAL FORD DEALERSHIP PICKED UP THE CAR AND KEPT FOR A WEEK BUT COULD NOT DUPLICATE THE PROBLEM, SO FORD WOULD NOT LET THEM FIX THE PROBLEM. GOT THE CAR BACK ON FRIDAY JUNE 1, 2012 AND DROVE THE CAR AS USUAL. MONDAY, JUNE 4, 2012 ON THE WAY BACK TO WORK FROM LUNCH, DRIVING 40 MPH, THE POWER STEERING ASSIST FAULT LIGHT CAME ON AND STEERING AGAIN BECAME VERY STIFF AND HARD TO TURN. IS IT GOING TO TAKE A TRAGIC ACCIDENT FROM THIS APPARENT PROBLEM BEFORE FORD DOES ANYTHING. I AM ASKING THE NHTSA TO PLEASE BEGIN AN INVESTIGATION INTO THIS PROBLEM BEFORE MY FAMILY OR ANOTHER FAMILY IS SERIOUSLY INJURED FROM THIS PROBLEM. *TR

6/5/2012

2011 FORD EXPLORER WAS PARKED. STARTED CAR AND POWER STEERING FAILURE LIGHT CAME ON ALARMS SOUNDING AND STEERING WHEEL WAS LOCKED, YET CAR WOULD BACK UP ...STRAIGHT. PRIOR TO THIS INCIDENT WHEN CAR WAS STOPPED AT A LIGHT IT SEEMED TO HAVE A TRANSMISSION SLIP OR JUMP. AFTER WAITING FOR AN HOUR FOR TOW TRUCK THE EXPLORER STARTED FINE AND STEERING SEEMED TO WORK. TOO NERVOUS TO DRIVE. CAR WAS TOWED TO FORD DEALER. *TR

4/13/2012

THE STEERING FAILED WHILE DRIVING THE VEHICLE ON 4 OCCASIONS IN MY BRAND NEW XLT. THE FIRST THREE TIMES IT HAPPENED I RETURNED IT TO THE DEALER TO CHECK IT OUT AND FIX THE PROBLEM. EACH TIME (THREE TOTAL) THE FORD DEALER SERVICE DEPARTMENT RETURNED IT TO ME AND TOLD ME IT WAS FIXED. WHILE DRIVING THE VEHICLE IN NORMAL DRIVING CONDITIONS THE STEERING WOULD SUDDENLY STOP WORKING, WARNING CHIMES AND LIGHTS ON THE DASHBOARD "SERVICE ADVANCE TRAC", "POWER STEERING ASSIST FAULT", "TERRAIN MANAGEMENT SYSTEM FAULT" AND TRACTION CONTROL FAILURE AND TRACTION CONTROL OFF LIGHTS GLOWING WHILE IN MOTION. ALMOST CRASHED THE VEHICLE EACH TIME IT HAPPENED. THE VEHICLE WOULD ALSO SLOW DOWN EVEN THOUGH MY GAS PEDAL POSITION NEVER CHANGED. WHEN IT HAPPENED THE 4TH TIME, I ALMOST WAS IN A FATAL ACCIDENT WITH A TRACTOR TRAILER AND REALIZED FORD MOTOR CORPORATION IS NOT INTERESTED IN FIXING THIS PROBLEM OR ADDRESSING THIS LIFE SAFETY ISSUE ALL LATE MODEL EXPLORER OWNERS ARE FACED WITH. FORD CLAIMED THEY KNOW NOTHING BUT SAME ISSUE ALL OVER INTERNET. THEY CLAIMED THE FIX WAS THEY REPLACED AN ANGLE SENSOR IN THE STEERING COLUMN, ANOTHER TIME IT WAS THE COMPUTER NEEDED TO BE REFRESHED AND ANOTHER SAID THERE WAS NO RECORD IN THE ONBOARD COMPUTER, NOTHING TO FIX. AS I AM NOT AN EXPERT, IT SEEMS LIKE THE COMPUTER IS FAULTY BECAUSE THE SYNC AND NAVIGATION NEVER WORKED PROPERLY. WAS THERE A CRASH? WAS THERE AN INJURY OR FATALITY? I BELIEVE IF IT HAS NOT HAPPENED YET, IT WILL. THE HEAD OF CUSTOMER SERVICE OPERATIONS MANAGER TOLD ME I HAD TWO OPTIONS "CALL THE BETTER BUSINESS BUREAU", OR "CALL AN ATTORNEY". I WILL BE DOING BOTH. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THEIR INABILITY AND UNWILLINGNESS TO HELP ME IN THIS. FORD CUSTOMER SERVICE FROM THE DEALER LEVEL THROUGH THE TOLL FREE CORPORATE HOTLINE WAS ABSOLUTELY HORRIFYING. SEARCH ONLINE FOR OTHERS UNREPORTED HERE. *TR

8/6/2012

LEAR CORPORATION AND FORD ALREADY KNEW THAT A SPACER/WASHER WAS LEFT OFF THE EXPLORER BY THREE ROTATING LEAR EMPLOYEES ON THE NIGHT SHIFT. THESE EMPLOYEES WERE NOT PENALIZED IN ANY WAY. THE SHIFT STINKS OF NEPOTISM AND EVERY OTHER EOE/EEO MISDEED. OTHER EMPLOYEES, NOT MEETING NUMBERS(NOT QUALITY ISSUES) ARE BEING WALKED OUT. THIS LEAR FACILITY, IN HAMMOND, INDIANA, RECEIVES A $5000 FEDERAL TAX CREDIT FOR EACH NEW W2 FORM TURNED IN. *TR

2/8/2011

THE ACUTE ANGLE ON FORD EXPEDITION ARE UNSAFE AND CAUSE SEVERE MUSCLE FATIGUE AND STRESS. FORD PROVIDES NO EXPLANATION AS TO THEIR PURPOSE, NOR DO THEY PROVIDE ANY GUIDELINES AS TO THE PROPER ADJUSTMENT OR FIT. I AM NOT ONLY ANGRY AND DISAPPOINTED AT FORD BUT ALSO THE GOVERNMENT. WHERE ARE YOU GUYS? WHAT ARE YOU DOING WITH ALL THE TAX MONEY WE'RE SENDING YOU? WHERE'S THE TESTING AND OVERSIGHT? PS YOU DID NOT INCLUDE THE FORD EXPEDITION IN YOUR LISTS SO I HAD TO CHOOSE THE EXPLORER. I CAN'T BELIEVE THIS. *TR

6/25/2011

MY NEW FORD EXPLORER IN ENGAGING THE BRAKES WITHOUT DRIVER INPUT. IT APPLIES ONE BRAKE AT A TIME AT ALL SPEEDS. IT TORQUES THE STEERING WHEEL TO THE POINT OF LOSING CONTROL. *TR

8/8/2011

THE ABS SYSTEM IS COMMANDING INPUTS TO THE BRAKES WITHOUT DRIVER INPUT AT VARIOUS SPEEDS AND CAUSING STEERING WHEEL TORQUE. THIS HAPPENS REGARDLESS OF ROAD CONDITIONS. THE COMPUTER HAS BEEN REPLACED ONCE AND THE CAR IS STILL UNSAFE TO DRIVE. *TR

9/6/2011

WE HAVE PURCHASED A 2011 EXPLORER, WITH THE BLUETOOTH ACTIVATED, THE PERSON DRIVING CANNOT BE HEARD BECAUSE OF BACKGROUND NOISE. FROM MY INVESTIGATION, I FOUND THAT THE ROOF AREA ABOVE THE WINDSHIELD SEEMS TO NOT HAVE ANY INSULATION, THE WIND NOISE IS BEING PICKED UP BY THE SPEAKER ABOVE THE DRIVERS HEAD. THIS IS NOT THE ONLY PROBLEM, WHEN IT IS RAINING THE NOISE FROM THE RAIN SOUNDS LIKE A TIN ROOF OF AN OLD HOUSE. I REPORTED THIS TO THE DEALERSHIP AND THEY SAID THAT THERE IS NOT ANYTHING THEY CAN DO WITHOUT FORD HAVING MORE COMPLAINTS. *TR

8/8/2011

LETTER FROM RE FEW DEFECTS IN MY 2011 FORD EXPLORER REMAIN AFTER THE DEALERS REPEATED REPAIR ATTEMPTS. THESE ISSUES DISTRACT ME WHILE DRIVING AND IT IS A CONCERN TO MY SAFETY AS WELL *TGW THE CONSUMER STATED THE MAIN ISSUE WAS THE STEERING; THE STEERING WHEEL WAS NOT STRAIGHT AND WHEN DRIVING, THE VEHICLE PULLED IN THE OPPOSITE DIRECTION. THE SHIFT INCREASED WHEN INCREASING SPEED. ALSO, THE A/C UNIT CHANGED TEMPERATURES BY ITSELF. THE BRAKE WARNING LIGHT ILLUMINATED AND THE TOUCH AND SYNC DID NOT WORK. THE CONSUMER BELIEVED THE SOFTWARE NEEDED TO BE UPDATED AS HIS PHONE AND OR MP3 PLAYER KEPT GETTING DISCONNECTED. WHEN USING THE SYNC SERVICE TO REQUEST DIRECTIONS IT KEPT MISINTERPRETING THE COMMANDS, AS WELL AS DISCONNECTING WHEN DOWNLOADING A ROUTE. ON ONE OCCASIONS, THE ENTIRE SYSTEM FAILED AND THE SCREEN WENT BLANK. *JB

9/23/2011

COOLING FANS FAILED, ENGINE OVERHEATED RAN ROUGH AND THEN STOPPED RUNNING. 3/4 GALLONS OF ANTI-FREEZE BOILED OUT OF OVERFLOW AND ON TO ENGINE. *TR

9/5/2011

WHEN PULLING OUT FROM A STOP SIGN, THE CAR ACCELERATED UP A HILL REACHING A SPEED OF CLOSE TO 90 MPH WITHIN A SHORT DISTANCE. THE CAR WAS DIFFICULT TO CONTROL AND ALMOST COLLIDED WITH AN ONCOMING CAR. ONLY BY PUTTING THE TRANSMISSION INTO NEUTRAL WAS IT POSSIBLE TO SLOW THE CAR DOWN AND PULL OFF THE ROAD. ONCE OFF THE ROAD THE ENGINE CONTINUED TO RUN IN THE 6000 TO 7000 RPM RANGE. IT WAS NOT POSSIBLE TO SLOW DOWN THE ENGINE SPEED. AFTER SHUTTING OFF THE ENGINE AND RESTARTING, THE ENGINE CONTINUED TO RUN AT THESE HIGH RPM. THE CAR WAS TOWED TO A FORD DEALER THAT EVENING (INCIDENT OCCURRED IN THE EVENING). THE NEXT MORNING, I WENT TO THE CAR DEALER AND STARTED THE CAR. IT RAN FINE. FORD DID REPLACE THE THROTTLE BODY. CAR HAS BEEN RUNNING FINE BUT WE ARE CONCERNED IT COULD HAPPEN AGAIN. *TR

3/13/2012

MORE LIKE ADAPTIVE 'CURSE' CONTROL. MY 2011 EXPLORER LIMITED 4X4 WITH THE ADAPTIVE CRUISE ALWAYS CATCHES THE REAR OF SEMI TRUCKS IN OTHER LANES, CAUSING IT TO APPLY FULL BRAKES AND PEOPLE BEHIND ME ALMOST CRASH INTO ME. MY 2011 LIMITED IS TOTALLY FACTORY ORIGINAL, NO TOW BARS. HERE IN CALIFORNIA THE SEMI TRUCK SPEED IS 55 WHILE AUTOS CAN GO 65-70MPH (AND IN MOST CASES EVERYONE GOES 80+). SO WHEN I'M GOING ALONG AT 65-70 WITH NO VEHICLES HEAD OF ME IN MY LANE AND THE THING GOES 100% BRAKES I ALMOST CRASH. I ALSO GET THE CRUISE CONTROL TOTALLY DISABLED BECAUSE OF AN ERROR IN THE SYNC MODULES. THE SYNC COMPUTER MODULES CONTROL THE ADAPTIVE CRUISE, STABILITY CONTROL, BACK UP DETECTION SYSTEM, AUTO WIPERS, AUTO PARKING SYSTEM, TRACTION CONTROL, 4X4 SYSTEM, ETC, ETC. I FEAR THAT THE SRS IS ALSO TIED INTO THESE SAME SYNC COMPUTER MODULES. FORD CLAIMS THE SYNC SYSTEM AUTOMATICALLY RESETS/REBOOTS ITSELF EVERY 24 HOURS WHILE THE VEHICLE IS OFF TO AVOID SYSTEM OUTAGES. WHAT HAPPENS MOST OF THE TIME IS THE SYSTEM WILL RUN (EVEN THOUGH THE SCREEN IS OFF) FOR ABOUT A WEEK UNTIL, WHILE DRIVING, THE SYNC COMPUTER CRASHES JUST LIKE HOME COMPUTERS & CELL PHONES DO IF LEFT ON CONTINUOUSLY. WHILE THIS CRASH IS TAKING PLACE THE TOUCH SCREEN FREEZES, MUSIC PLAYING WILL STOP, OR CHANGE VOLUME, OR CHANGE TRACK, OR CHANGE SOURCE; WIPERS WILL STOP WORKING, CRUISE CONTROL WILL SHUT OFF, BACKUP CAMERA SYSTEM GOES DOWN OR SCREEN FREEZES WHILE BACKING UP, 4X4 IS DISABLED, CENTER DISPLAYS WILL GO BLANK. MY 2011 EXPLORER HAS BEEN IN THE FORD SERVICE DEPT FOR SYNC MODULE REPLACEMENT AND REPROGRAMMING 4 TIMES NOW SINCE JAN 2011. STILL NO FIX. *KB

11/30/2011

WHEN PULLING OUT FROM A STOP SIGN, THE CAR ACCELERATED UP A HILL REACHING A SPEED OF CLOSE TO 90 MPH WITHIN A SHORT DISTANCE. THE CAR WAS DIFFICULT TO CONTROL AND ALMOST COLLIDED WITH AN ONCOMING CAR. ONLY BY PUTTING THE TRANSMISSION INTO NEUTRAL WAS IT POSSIBLE TO SLOW THE CAR DOWN AND PULL OFF THE ROAD. ONCE OFF THE ROAD THE ENGINE CONTINUED TO RUN IN THE 6000 TO 7000 RPM RANGE. IT WAS NOT POSSIBLE TO SLOW DOWN THE ENGINE SPEED. AFTER SHUTTING OFF THE ENGINE AND RESTARTING, THE ENGINE CONTINUED TO RUN AT THESE HIGH RPM. THE CAR WAS TOWED TO A FORD DEALER THAT EVENING (INCIDENT OCCURRED IN THE EVENING). THE NEXT MORNING, I WENT TO THE CAR DEALER AND STARTED THE CAR. IT RAN FINE. FORD DID REPLACE THE THROTTLE BODY. CAR HAS BEEN RUNNING FINE BUT WE ARE CONCERNED IT COULD HAPPEN AGAIN. *TR

3/13/2012

PLEASE BE ADVISED THAT THE AFORE NOTED VEHICLE, ON JUNE 7TH , 2012 ON OR ABOUT 5PM WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT ON ROUTE 63 AT MT WASHINGTON, ST. CROIX. SHE WAS TRAVELLING SOUTHWARD ON ROUTE 63 CROSSING THE SMALL BRIDGE ENTERING A SHARP RIGHT HAND TURN IN THE ROAD. SHE EXPERIENCED A SUDDEN, INSTANTANEOUS, LOSS OF RESPONSE IN THE STEERING AND BRAKING OF THE VEHICLE. AS A CONSEQUENCE, IN THE FEW SECONDS FOLLOWING, THE VEHICLE LEFT THE ROADWAY AND STRUCK A WOODEN UTILITY POLE. *TT

6/22/2012

BRAKES MAKE A GRUNTING/GRINDING SOUND WHEN BRAKING SHORTLY AFTER BEING STATIONARY. WHEN THIS PHENOMENON HAPPENS ON A DOWNWARD SLOPE, DRIVE GETS THE FEELING THAT BRAKE EFFECTIVENESS IS REDUCED GREATLY. OWNER HAS BROUGHT CAR TO DEALER A TOTAL OF 4 TIMES AND WAS ABLE TO REPLICATE NOISE ONE TIME. *TR

10/19/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAILED MESSAGE CAME ON THE INSTRUMENT PANEL, IMMEDIATELY AFTER IT BECAME EXTREMELY DIFFICULT TO MAKE ANY TURNS OR MANEUVER THE STEERING WHEEL. THE CONTACT MENTIONED THAT AFTER POWERING OFF AND RESTARTING, THE VEHICLE WAS PERFORMING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 28,472 AND THE CURRENT MILEAGE WAS 29,600. UPDATED 09/21/12*LJ THE CONSUMER THE ABS AND TRACTION CONTROL FAILURES AND RELATED MESSAGES APPEARED ON THE INSTRUMENT PANEL'S MESSAGE CENTER. THE DEALER FOUND A DIAGNOSTIC CODE FOR THE SPEED SENSORS. THE VEHICLE WAS REPAIRED. UPDATED 09/27/2012 *JS *TR

8/13/2012

I WAS SLOWING DOWN AND GETTING INTO THE LEFT TURN LANE. THE LIGHT WAS GREEN SO I STARTED TO TURN LEFT AND THE TRACTION LIGHT SYSTEM CAME ON, BOTH LIGHTS, AND THE STEERING SYSTEM FAILURE ALERT CAME ON AND I LOST ALL POWER STEERING AND ALMOST HIT A POLE. IT WAS A NICE DAY, NO RAIN OR MOISTURE. THE PAVEMENT WAS DRY. *TR

8/23/2012

PURCHASED THIS VEHICLE FOR MY WIFE A LITTLE OVER A YEAR AGO. AT FIRST EVERYTHING WAS FINE BUT THEN AT ABOUT FOUR MONTHS WE STARTED HAVING ISSUES WITH THE WINDOW NOT ROLLING UP. THE DEALER TOOK CARE OF THAT ISSUE WITH NO PROBLEMS. THEN WE TAKE IT IN FOR THE SCHEDULED MAINTENANCE (OIL CHANGE/TIRE ROTATION) & OUR TIRES HAD INSIDE CUPPING IN WHICH THE DEALER DOES NOTHING ABOUT & STILL HAVE NOT. AT AROUND 22K MILES MY WIFE NOTICES THE VEHICLE STARTING TO JERK WHEN STOPPED OR MOVING. OVER THE PAST 8K MILES THIS GETS WORSE & GETS TO WHERE THE VEHICLE HAS STALLED OUT NUMEROUS TIMES (STILL OR MOVING). I HAVE MADE AN APPOINTMENT WITH THE DEALER TO RESOLVE THIS ISSUE. NOT SURE THE CAUSE YET. *TR

9/24/2012

UPON MEDIUM TO HEAVY ACCELERATION, SUCH AS ACCELERATING ONTO A FREEWAY, THE VEHICLE CABIN IS FILLED WITH EXHAUST FUMES FROM THE ENGINE. THIS INJURES THE RESPIRATORY SYSTEM OF THE PASSENGERS. FORD HAS FINALLY ADMITTED THAT THERE IS A PROBLEM, AND THEY ARE WORKING ON A FIX (AFTER MY FAMILY HAS BEEN BREATHING POLLUTED AIR FOR ALMOST 1.5 YEARS). *TR

11/21/2012

I HAVE A 2011 FORD EXPLORER AND THE SUN VISORS DO NOT ALLOW ME TO MAKE SMALL ADJUSTMENTS TO BLOCK THE SUN. WHEN THE VISOR IS FULLY OPENED I CANNOT MAKE 1/4 OR 1/2 INCH ADJUSTMENTS. I ALMOST HAVE TO BRING THE VISOR HALF WAY DOWN BEFORE IT HOLDS IN PLACE. THEN IT BLOCKS MY VIEW OF TRAFFIC. I'VE NOTIFIED CHAMPION FORD KATY AND THEY DIDN'T KNOW WHAT TO DO. I CAN MAKE SMALL ADJUSTMENTS WHEN THE VISOR IS FACING ME. THIS LEADS ME TO BELIEVE THAT IT IS MANUFACTURED OR INSTALLED BACKWARDS. *TR

2/22/2011

AS I AM OUTSIDE TALKING TO A NEIGHBOR I HEAR A WEIRD SOUND, THEN I SEE PIECES OF DEBRIS ON THE GROUND NEAR THE REAR OF MY 2011 EXPLORER, AS I GET CLOSER I SEE PIECES OF SHATTERED GLASS JUST CRUMBLING BEFORE MY EYES AND FALLING ONTO THE GROUND. AS I LOOK UP MY REAR WINDOW LIFTGATE GLASS IS JUST SHATTERED. I CANT BELIEVE MY EYES BECAUSE I KNOW NOBODY OR NO OBJECT HIT THE GLASS. THIS HAS TO BE A FORD DEFECT IN THE GLASS AND HAS TO BE RECOGNIZED BY THEM. HOWEVER THEY ARE DENYING ME THE RIGHT TO BE COVERED UNDER MY EXTENDED WARRANTY I HAD PURCHASED. THE EXPLORER BARELY HAS 11,000 MILES ON IT. AND I AM JUST SICKENED OF FORD FOR NOT TAKEN RESPONSIBILITY. *TR

6/11/2013

TL - THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHEN HE TRIED TO PRESSED THE BRAKE HIS FOOT REST ON A BAR THATS NEXT TO THE BRAKE PEDAL INSTEAD OF THE BRAKE PAD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT WAS THE WAY THE VEHICLE WAS DESIGN AND THEY COULD NOT ALTER IT. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60. PM

2/28/2011

I AGREE ABOUT THE MICROPHONE ON THE MY TOUCH SYSTEM. IT PICKS UP WIND NOISE, AIR CONDITIONING/HEATING FAN NOISE & WHEN IT RAINS, DRIVER CAN NOT BE HEARD. IT SEEMS THAT THE ROOF DOES NOT HAVE INSULATION TO ALLOW THE DRIVER TO SPEAK TO THE MICROPHONE WITHOUT SHOUTING. I DID MENTION THIS TO THE FORD SERVICE DEPARTMENT AT OUR LOCAL FORD DEALER AND WAS TOLD THAT THIS IS THE WAY IT COMES FROM THE FACTORY. *KB

9/14/2011

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING THROUGH DIRT OR WATER, PARTICLES WOULD SEEP INTO THE VEHICLE ON THE DRIVERS SIDE. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 11,000.

2/14/2012

THE CHROME ON THE VEHICLE (BACK PANEL, WHEELS, DOOR HANDLES, GRILL AND SIDE BUMPERS) ARE ALL CORRODING. FORD IS DENYING ANY RESPONSIBILITY SAYING IT IS "ENVIRONMENTAL" EVEN THOUGH THE VEHICLE IS LESS THAN 8 MONTHS OLD. THE VEHICLE WILL INEVITABLY RUST COMPROMISING THE VALUE AND SAFETY. *TR

3/22/2012

2003 FORD EXPLORER XLT WHEEL BEARING HUBS ARE BAD AND IS A ON GOING ISSUE. *TR

3/8/2011

I AGREE ABOUT THE MICROPHONE ON THE MY TOUCH SYSTEM. IT PICKS UP WIND NOISE, AIR CONDITIONING/HEATING FAN NOISE & WHEN IT RAINS, DRIVER CAN NOT BE HEARD. IT SEEMS THAT THE ROOF DOES NOT HAVE INSULATION TO ALLOW THE DRIVER TO SPEAK TO THE MICROPHONE WITHOUT SHOUTING. I DID MENTION THIS TO THE FORD SERVICE DEPARTMENT AT OUR LOCAL FORD DEALER AND WAS TOLD THAT THIS IS THE WAY IT COMES FROM THE FACTORY. *KB

9/14/2011

LETTER FROM RE FEW DEFECTS IN MY 2011 FORD EXPLORER REMAIN AFTER THE DEALERS REPEATED REPAIR ATTEMPTS. THESE ISSUES DISTRACT ME WHILE DRIVING AND IT IS A CONCERN TO MY SAFETY AS WELL *TGW THE CONSUMER STATED THE MAIN ISSUE WAS THE STEERING; THE STEERING WHEEL WAS NOT STRAIGHT AND WHEN DRIVING, THE VEHICLE PULLED IN THE OPPOSITE DIRECTION. THE SHIFT INCREASED WHEN INCREASING SPEED. ALSO, THE A/C UNIT CHANGED TEMPERATURES BY ITSELF. THE BRAKE WARNING LIGHT ILLUMINATED AND THE TOUCH AND SYNC DID NOT WORK. THE CONSUMER BELIEVED THE SOFTWARE NEEDED TO BE UPDATED AS HIS PHONE AND OR MP3 PLAYER KEPT GETTING DISCONNECTED. WHEN USING THE SYNC SERVICE TO REQUEST DIRECTIONS IT KEPT MISINTERPRETING THE COMMANDS, AS WELL AS DISCONNECTING WHEN DOWNLOADING A ROUTE. ON ONE OCCASIONS, THE ENTIRE SYSTEM FAILED AND THE SCREEN WENT BLANK. *JB

9/23/2011

LETTER FROM RE FEW DEFECTS IN MY 2011 FORD EXPLORER REMAIN AFTER THE DEALERS REPEATED REPAIR ATTEMPTS. THESE ISSUES DISTRACT ME WHILE DRIVING AND IT IS A CONCERN TO MY SAFETY AS WELL *TGW THE CONSUMER STATED THE MAIN ISSUE WAS THE STEERING; THE STEERING WHEEL WAS NOT STRAIGHT AND WHEN DRIVING, THE VEHICLE PULLED IN THE OPPOSITE DIRECTION. THE SHIFT INCREASED WHEN INCREASING SPEED. ALSO, THE A/C UNIT CHANGED TEMPERATURES BY ITSELF. THE BRAKE WARNING LIGHT ILLUMINATED AND THE TOUCH AND SYNC DID NOT WORK. THE CONSUMER BELIEVED THE SOFTWARE NEEDED TO BE UPDATED AS HIS PHONE AND OR MP3 PLAYER KEPT GETTING DISCONNECTED. WHEN USING THE SYNC SERVICE TO REQUEST DIRECTIONS IT KEPT MISINTERPRETING THE COMMANDS, AS WELL AS DISCONNECTING WHEN DOWNLOADING A ROUTE. ON ONE OCCASIONS, THE ENTIRE SYSTEM FAILED AND THE SCREEN WENT BLANK. *JB

9/23/2011

MORE LIKE ADAPTIVE 'CURSE' CONTROL. MY 2011 EXPLORER LIMITED 4X4 WITH THE ADAPTIVE CRUISE ALWAYS CATCHES THE REAR OF SEMI TRUCKS IN OTHER LANES, CAUSING IT TO APPLY FULL BRAKES AND PEOPLE BEHIND ME ALMOST CRASH INTO ME. MY 2011 LIMITED IS TOTALLY FACTORY ORIGINAL, NO TOW BARS. HERE IN CALIFORNIA THE SEMI TRUCK SPEED IS 55 WHILE AUTOS CAN GO 65-70MPH (AND IN MOST CASES EVERYONE GOES 80+). SO WHEN I'M GOING ALONG AT 65-70 WITH NO VEHICLES HEAD OF ME IN MY LANE AND THE THING GOES 100% BRAKES I ALMOST CRASH. I ALSO GET THE CRUISE CONTROL TOTALLY DISABLED BECAUSE OF AN ERROR IN THE SYNC MODULES. THE SYNC COMPUTER MODULES CONTROL THE ADAPTIVE CRUISE, STABILITY CONTROL, BACK UP DETECTION SYSTEM, AUTO WIPERS, AUTO PARKING SYSTEM, TRACTION CONTROL, 4X4 SYSTEM, ETC, ETC. I FEAR THAT THE SRS IS ALSO TIED INTO THESE SAME SYNC COMPUTER MODULES. FORD CLAIMS THE SYNC SYSTEM AUTOMATICALLY RESETS/REBOOTS ITSELF EVERY 24 HOURS WHILE THE VEHICLE IS OFF TO AVOID SYSTEM OUTAGES. WHAT HAPPENS MOST OF THE TIME IS THE SYSTEM WILL RUN (EVEN THOUGH THE SCREEN IS OFF) FOR ABOUT A WEEK UNTIL, WHILE DRIVING, THE SYNC COMPUTER CRASHES JUST LIKE HOME COMPUTERS & CELL PHONES DO IF LEFT ON CONTINUOUSLY. WHILE THIS CRASH IS TAKING PLACE THE TOUCH SCREEN FREEZES, MUSIC PLAYING WILL STOP, OR CHANGE VOLUME, OR CHANGE TRACK, OR CHANGE SOURCE; WIPERS WILL STOP WORKING, CRUISE CONTROL WILL SHUT OFF, BACKUP CAMERA SYSTEM GOES DOWN OR SCREEN FREEZES WHILE BACKING UP, 4X4 IS DISABLED, CENTER DISPLAYS WILL GO BLANK. MY 2011 EXPLORER HAS BEEN IN THE FORD SERVICE DEPT FOR SYNC MODULE REPLACEMENT AND REPROGRAMMING 4 TIMES NOW SINCE JAN 2011. STILL NO FIX. *KB

11/30/2011

I PULLED INTO MY DRIVEWAY AT A SLOW RATE OF SPEED, AS I WAS BRAKING THE CAR WAS NOT STOPPING, AS I PRESSED ON THE BRAKE PEDAL IT COLLAPSED ALL THE WAY TO THE FLOOR BUT THE BRAKES DID NOT ENGAGE, JUST BEFORE THE CAR HIT THE GARAGE DOOR WHICH WAS DIRECTLY IN FRONT OF ME THE RIGHT FRONT BRAKE ENGAGED, FULLY, STOPPING THE RIGHT FRONT TIRE ONLY, THE CAR PULLED TO THE RIGHT AND INSTEAD OF HITTING THE GARAGE DOOR IT STRUCK A CONCRETE COLUMN TO THE IMMEDIATE RIGHT OF THE GARAGE DOOR. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS AUTOMATIC LOCKING RETRACTOR DID NOT ENGAGE SO I WAS THROWN FORWARD INTO THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALERSHIP IT WAS PURCHASED FROM. WE CONTACTED FORD, FILLED OUT AND RETURNED THE PAPERWORK THEY REQUESTED, AFTER ALMOST FOUR MONTHS OF THE VEHICLE SITTING AT THE DEALERSHIP WAITING ON FORD THEY DECIDED THAT THE PROBLEM WAS NOT CAUSED BY A MANUFACTURER'S DEFECT. I AM NOT SURE HOW THEY COULD COME UP WITH THAT ASSUMPTION AS THE VEHICLE WAS NOT IN DRIVABLE CONDITION AND ACCORDING TO THE DEALERSHIP FORD NEVER CHECKED IT. WE HAVE PICTURES SHOWING THE ONE SKID MARK FROM THE RIGHT FRONT TIRE AND NONE FROM THE OTHER THREE TIRES. *TR

12/5/2011

I PULLED INTO MY DRIVEWAY AT A SLOW RATE OF SPEED, AS I WAS BRAKING THE CAR WAS NOT STOPPING, AS I PRESSED ON THE BRAKE PEDAL IT COLLAPSED ALL THE WAY TO THE FLOOR BUT THE BRAKES DID NOT ENGAGE, JUST BEFORE THE CAR HIT THE GARAGE DOOR WHICH WAS DIRECTLY IN FRONT OF ME THE RIGHT FRONT BRAKE ENGAGED, FULLY, STOPPING THE RIGHT FRONT TIRE ONLY, THE CAR PULLED TO THE RIGHT AND INSTEAD OF HITTING THE GARAGE DOOR IT STRUCK A CONCRETE COLUMN TO THE IMMEDIATE RIGHT OF THE GARAGE DOOR. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS AUTOMATIC LOCKING RETRACTOR DID NOT ENGAGE SO I WAS THROWN FORWARD INTO THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALERSHIP IT WAS PURCHASED FROM. WE CONTACTED FORD, FILLED OUT AND RETURNED THE PAPERWORK THEY REQUESTED, AFTER ALMOST FOUR MONTHS OF THE VEHICLE SITTING AT THE DEALERSHIP WAITING ON FORD THEY DECIDED THAT THE PROBLEM WAS NOT CAUSED BY A MANUFACTURER'S DEFECT. I AM NOT SURE HOW THEY COULD COME UP WITH THAT ASSUMPTION AS THE VEHICLE WAS NOT IN DRIVABLE CONDITION AND ACCORDING TO THE DEALERSHIP FORD NEVER CHECKED IT. WE HAVE PICTURES SHOWING THE ONE SKID MARK FROM THE RIGHT FRONT TIRE AND NONE FROM THE OTHER THREE TIRES. *TR

12/5/2011

THE CHECK ENGINE LIGHT WENT ON MY 2011 FORD EXPLORER ON 11/21/11 AND TOOK IT TO THE DEALER AT WHICH TIME I WAS TOLD IT WAS A LEAK IN THE GAS CAP (BUT THIS CAR HAS A CAP-LESS GAS TANK) CHECK ENGINE LIGHT WENT OFF AND BACK ON WITHIN 1 WEEK, TOOK IT BACK ON 11/26/11 AND AT THAT TIME THEY SAID THEY GOT THE SAME READING WITH THE GAS CAP ISSUE AND THEY CHANGED A SOLENOID. CHECK ENGINE LIGHT WENT OFF ONLY TO GO BACK ON 3 DAYS LATER. DROPPED MY CAR OFF AT DEALER ON 12/3/11 FOR 3RD TIME AND NOW THEY TOLD ME THEY KEEP GETTING SAME ERROR CODE AND THEY SENT ISSUE TO TECH'S IN DETROIT FOR ASSISTANCE. I WILL BE DROPPING MY CAR OFF TODAY (12/7/11) AGAIN TO SEE IF THEY CAN FIX IT. CHECK ENGINE LIGHT REMAINS ON. *TR

12/7/2011

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE ILLUMINATION OF THE HEADLIGHTS WAS EXTREMELY DIM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THEY WOULD ADJUST THE LIGHTS. THE VEHICLE WAS REPAIRED FOR THE ADJUSTMENT OF THE HEADLIGHTS. THE SAME FAILURE RECURRED SOON AFTER THE ADJUSTMENT. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 5. UPDATED 02/09/12*LJ THE CONSUMER STATED THE HEAD LIGHTS WERE DESIGNED TOO CLOSE TOGETHER. UPDATED 02/13/12

1/9/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOSS OF POWER STEERING WITH THE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE ENGINE WAS TURNED OFF AND UPON RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THERE WAS CURRENTLY AN OPEN INVESTIGATION UNDER NHTSA ACTION NUMBER PE12017 (STEERING:ELECTRIC POWER ASSIST SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 17,500. UPDATED 7/31/12 *CN ON JULY 12, 2012, THE CONSUMER TOOK THE VEHICLE TO THE DEALER, DUE TO THE FACT THE VEHICLE WAS DRIVEN APPROXIMATELY 10 MILES BEFORE THE VEHICLE COULD BE TURNED OFF AND RE-STARTED. A CODE WAS DETECTED IN THE PCM. FROM THAT CODE, IT WAS DETERMINED THE VEHICLE NEEDED A RACK AND PINION. THE CONSUMER WAS INFORMED THERE WERE NO PARTS AVAILABLE. UPDATED 08/01/12

7/12/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAILED MESSAGE CAME ON THE INSTRUMENT PANEL, IMMEDIATELY AFTER IT BECAME EXTREMELY DIFFICULT TO MAKE ANY TURNS OR MANEUVER THE STEERING WHEEL. THE CONTACT MENTIONED THAT AFTER POWERING OFF AND RESTARTING, THE VEHICLE WAS PERFORMING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 28,472 AND THE CURRENT MILEAGE WAS 29,600. UPDATED 09/21/12*LJ THE CONSUMER THE ABS AND TRACTION CONTROL FAILURES AND RELATED MESSAGES APPEARED ON THE INSTRUMENT PANEL'S MESSAGE CENTER. THE DEALER FOUND A DIAGNOSTIC CODE FOR THE SPEED SENSORS. THE VEHICLE WAS REPAIRED. UPDATED 09/27/2012 *JS *TR

8/13/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAILED MESSAGE CAME ON THE INSTRUMENT PANEL, IMMEDIATELY AFTER IT BECAME EXTREMELY DIFFICULT TO MAKE ANY TURNS OR MANEUVER THE STEERING WHEEL. THE CONTACT MENTIONED THAT AFTER POWERING OFF AND RESTARTING, THE VEHICLE WAS PERFORMING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 28,472 AND THE CURRENT MILEAGE WAS 29,600. UPDATED 09/21/12*LJ THE CONSUMER THE ABS AND TRACTION CONTROL FAILURES AND RELATED MESSAGES APPEARED ON THE INSTRUMENT PANEL'S MESSAGE CENTER. THE DEALER FOUND A DIAGNOSTIC CODE FOR THE SPEED SENSORS. THE VEHICLE WAS REPAIRED. UPDATED 09/27/2012 *JS *TR

8/13/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAILED MESSAGE CAME ON THE INSTRUMENT PANEL, IMMEDIATELY AFTER IT BECAME EXTREMELY DIFFICULT TO MAKE ANY TURNS OR MANEUVER THE STEERING WHEEL. THE CONTACT MENTIONED THAT AFTER POWERING OFF AND RESTARTING, THE VEHICLE WAS PERFORMING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 28,472 AND THE CURRENT MILEAGE WAS 29,600. UPDATED 09/21/12*LJ THE CONSUMER THE ABS AND TRACTION CONTROL FAILURES AND RELATED MESSAGES APPEARED ON THE INSTRUMENT PANEL'S MESSAGE CENTER. THE DEALER FOUND A DIAGNOSTIC CODE FOR THE SPEED SENSORS. THE VEHICLE WAS REPAIRED. UPDATED 09/27/2012 *JS *TR

8/13/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAILED MESSAGE CAME ON THE INSTRUMENT PANEL, IMMEDIATELY AFTER IT BECAME EXTREMELY DIFFICULT TO MAKE ANY TURNS OR MANEUVER THE STEERING WHEEL. THE CONTACT MENTIONED THAT AFTER POWERING OFF AND RESTARTING, THE VEHICLE WAS PERFORMING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 28,472 AND THE CURRENT MILEAGE WAS 29,600. UPDATED 09/21/12*LJ THE CONSUMER THE ABS AND TRACTION CONTROL FAILURES AND RELATED MESSAGES APPEARED ON THE INSTRUMENT PANEL'S MESSAGE CENTER. THE DEALER FOUND A DIAGNOSTIC CODE FOR THE SPEED SENSORS. THE VEHICLE WAS REPAIRED. UPDATED 09/27/2012 *JS *TR

8/13/2012

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE STOPPED, THE TRACTION CONTROL AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE CONTACT TURNED ON VEHICLE AND THE POWER STEERING ASSIST FAILED. THE CONTACT HAD TO TURN THE VEHICLE OFF AND RESTART IN ORDER TO RESOLVE FAILURE MOMENTARILY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000. THE CURRENT MILEAGE WAS 27,000. UPDATED 10/17/12*LJ THE CONSUMER STATED THE LAST TIME THE FAILURE HAPPENED, THE DEALER REPLACED THE POWER STEERING UNIT AND REPROGRAMMED THE CONTROL MODULE. UPDATED 10/18/12

9/5/2012

PURCHASED THIS VEHICLE FOR MY WIFE A LITTLE OVER A YEAR AGO. AT FIRST EVERYTHING WAS FINE BUT THEN AT ABOUT FOUR MONTHS WE STARTED HAVING ISSUES WITH THE WINDOW NOT ROLLING UP. THE DEALER TOOK CARE OF THAT ISSUE WITH NO PROBLEMS. THEN WE TAKE IT IN FOR THE SCHEDULED MAINTENANCE (OIL CHANGE/TIRE ROTATION) & OUR TIRES HAD INSIDE CUPPING IN WHICH THE DEALER DOES NOTHING ABOUT & STILL HAVE NOT. AT AROUND 22K MILES MY WIFE NOTICES THE VEHICLE STARTING TO JERK WHEN STOPPED OR MOVING. OVER THE PAST 8K MILES THIS GETS WORSE & GETS TO WHERE THE VEHICLE HAS STALLED OUT NUMEROUS TIMES (STILL OR MOVING). I HAVE MADE AN APPOINTMENT WITH THE DEALER TO RESOLVE THIS ISSUE. NOT SURE THE CAUSE YET. *TR

9/24/2012

PURCHASED THIS VEHICLE FOR MY WIFE A LITTLE OVER A YEAR AGO. AT FIRST EVERYTHING WAS FINE BUT THEN AT ABOUT FOUR MONTHS WE STARTED HAVING ISSUES WITH THE WINDOW NOT ROLLING UP. THE DEALER TOOK CARE OF THAT ISSUE WITH NO PROBLEMS. THEN WE TAKE IT IN FOR THE SCHEDULED MAINTENANCE (OIL CHANGE/TIRE ROTATION) & OUR TIRES HAD INSIDE CUPPING IN WHICH THE DEALER DOES NOTHING ABOUT & STILL HAVE NOT. AT AROUND 22K MILES MY WIFE NOTICES THE VEHICLE STARTING TO JERK WHEN STOPPED OR MOVING. OVER THE PAST 8K MILES THIS GETS WORSE & GETS TO WHERE THE VEHICLE HAS STALLED OUT NUMEROUS TIMES (STILL OR MOVING). I HAVE MADE AN APPOINTMENT WITH THE DEALER TO RESOLVE THIS ISSUE. NOT SURE THE CAUSE YET. *TR

9/24/2012

UPON MEDIUM TO HEAVY ACCELERATION, SUCH AS ACCELERATING ONTO A FREEWAY, THE VEHICLE CABIN IS FILLED WITH EXHAUST FUMES FROM THE ENGINE. THIS INJURES THE RESPIRATORY SYSTEM OF THE PASSENGERS. FORD HAS FINALLY ADMITTED THAT THERE IS A PROBLEM, AND THEY ARE WORKING ON A FIX (AFTER MY FAMILY HAS BEEN BREATHING POLLUTED AIR FOR ALMOST 1.5 YEARS). *TR

11/21/2012

2011 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO ISSUES WITH A "MY FORD TOUCH" VOICE ACTIVATED SYSTEM. *TGW THE CONSUMER STATED THE "MY FORD TOUCH" IS A VOICE OR TOUCH SCREEN ACTIVATED SYSTEM THAT CONTROLLED ENTERTAINMENT, CLIMATE, NAVIGATION AND HANDS FREE CELL PHONE FUNCTIONS. WHEN THE SYSTEM STOPPED WORKING, THERE WAS NO CONTROL OVER ANY OF THE AFOREMENTIONED DEVICES. THE CONSUMER HAD TO TAKE THE VEHICLE TO THE DEALER THREE TIMES, BECAUSE OF THE MALFUNCTIONING SYSTEM. A TYPICAL PROBLEM WAS THE SYSTEM LOCKING UP, THE SCREEN WOULD FREEZE AND THERE WAS NO CONTROL OVER THE HEATER/AIR CONDITIONER OR RADIO VOLUME. USUALLY AFTER 10-12 MINUTES THE SCREEN WOULD GO BLANK AND A MESSAGE APPEARED THAT READ PERFORMING SCHEDULE MAINTENANCE. WHEN THE SYSTEM WAS FINALLY RESTORED, EVERYTHING WORKED AGAIN. SOMETIMES WHEN USING THE NAVIGATION TO FIND AN ADDRESS, THE CAR ICON WOULD WANDER OFF THE PRESCRIBED ROUTE EVEN THOUGH THE CONSUMER WAS DRIVING THE PRESCRIBED ROUTE. WHEN THAT HAPPENED, THE SCREEN WOULD OFTEN DISPLAY A LARGE YELLOW QUESTION MARK. THE FIRST TIME THE CONSUMER VISITED THE DEALER, THEY FLASHED THE MEMORY. IT HELPED, BUT IT STILL FAILED, AT TIMES. THE SECOND TIME, HE RETURNED TO THE DEALER, THEY INSTALLED AN UPDATED PROGRAM FROM FORD THAT WAS SUPPOSED TO CORRECT THE PROBLEMS. BUT, AS TIME WENT ON, THE NEW PROGRAM STARTED TO FAIL IN A SIMILAR WAY AS THE OLD PROGRAM. THE LAST TIME, THE CONSUMER VISITED THE DEALER, THEY DID A MASTER RESET BY DISCONNECTING THE BATTERY, THEREBY REMOVING ALL POWER FROM THE SYSTEM AND REBOOTING IT WHEN THE BATTERY WAS RECONNECTED. THE DEALER INFORMED THE CONSUMER, HE COULD ALSO PULL FUSE 29 AND PUT IT BACK IN AGAIN. HOWEVER, THE CONSUMER STATED HE WAS NOT ABLE TO REACH THE FUSE, AS IT WAS TUCKED WAY UP UNDER THE DASHBOARD, BUT EVEN IF HE COULD REACH IT, IT WOULDN'T FIX THE DEFECTIVE SOFTWARE PROVIDED BY FORD AND MICROSOFT. DISCONNECTING THE BATTERY DIDN'T FIX THE PROBLEM, IT ONLY REBOOTED THE COMPUTER AND EVENTUALLY, THE PROBLEM WOULD RETURN. *JB

12/6/2012

AS I AM OUTSIDE TALKING TO A NEIGHBOR I HEAR A WEIRD SOUND, THEN I SEE PIECES OF DEBRIS ON THE GROUND NEAR THE REAR OF MY 2011 EXPLORER, AS I GET CLOSER I SEE PIECES OF SHATTERED GLASS JUST CRUMBLING BEFORE MY EYES AND FALLING ONTO THE GROUND. AS I LOOK UP MY REAR WINDOW LIFTGATE GLASS IS JUST SHATTERED. I CANT BELIEVE MY EYES BECAUSE I KNOW NOBODY OR NO OBJECT HIT THE GLASS. THIS HAS TO BE A FORD DEFECT IN THE GLASS AND HAS TO BE RECOGNIZED BY THEM. HOWEVER THEY ARE DENYING ME THE RIGHT TO BE COVERED UNDER MY EXTENDED WARRANTY I HAD PURCHASED. THE EXPLORER BARELY HAS 11,000 MILES ON IT. AND I AM JUST SICKENED OF FORD FOR NOT TAKEN RESPONSIBILITY. *TR

6/11/2013