2012 Ford Explorer Owner Complaints

I STOPPED AT A STOP SIGN AND TOOK A LEFT HAND TURN AS I PROCEEDED DOWN A HILL. MY STEERING WHEEL WOULDN'T TURN,LIKE THE WHEEL LOCKED UP, AND THE BRAKES WERE HARD TO PUSH, NOT SLOWING ME DOWN. THE EXPLORER WENT OFF OF THE ROAD STRIKING A CONCRETE POLE. IT DESTROYED THE ENTIRE RIGHT FRONT END, AND DESTROYED THE POLE. THE DEALER SAID THAT THEY COULD FIX THE PROBLEM WITH THE STEERING, AND THE BRAKES, BUT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE. THEY SAID THAT IT'S NOT FORD'S FAULT FOR THE DAMAGE. *TR

1/8/2012

WHILE CHANGING LANES ON THE 60 WEST FREEWAY I ATTEMPTED TO CHANGE LANES AND VEHICLE POWER STEERING SHUT DOWN. I WAS IN THE MIDDLE OF MY LANE CHANGE AND WAS NEARLY STRUCK BY A TRAILING DIESEL TRUCK. I WAS ONLY ABLE TO MOVE STEERING WHEEL ONE INCH TO THE RIGHT AND ONE INCH TO THE LEFT. I PULLED OFF HIGHWAY BASED ON MY ADVANCED DRIVING SKILLS AS A LAW ENFORCEMENT OFFICER. THIS VEHICLE IS MY ASSIGNED WORK VEHICLE. SEVERAL FAULTS TO INCLUDE HILL FAULT, TRACTION FAULT FLASHED ON THE DASHBOARD. I TURNED THE VEHICLE OFF AND ON AND THE POWER STEERING WORKED. I IMMEDIATELY NOTIFIED MY WORKPLACE. A COWORKER FOLLOWED ME TO THE FRITTS FORD IN RIVERSIDE, CA. I TOLD THEM ABOUT THE SAFETY ISSUE. FRITTS FORD TESTED MY VEHICLE FOR TWO DAYS. THEY SAID THE ERROR COULD NOT BE REPEATED BUT MY VEHICLE HAD NUMEROUS FAULTS RECORDED WITH THE DRIVETRAIN, STEERING, HILL, TRACTION CONTROL. THEY SAID IT WAS AN ELECTRICAL ISSUE. THERE IS A SERIOUS ISSUE WITH THIS MODEL. THIS IS THE FIRST TIME IT HAPPENED BUT IT NEARLY COST ME MY LIFE. I FEAR SIMILAR INCIDENTS WILL CAUSE FATALITIES WITH UNSKILLED CIVILIAN DRIVERS. *TR

4/3/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT WAS DRIVING 60 MPH WHEN BURNING FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT UNDER HEAVY ACCELERATION, THE GILLS ALLOWED EXHAUST FUMES TO BE EMITTED INTO THE VEHICLE BUT THEY WERE UNABLE TO PROVIDE A REMEDY FOR THE PROBLEM. THE MANUFACTURER WAS CONTACTED WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 6,309.

5/14/2012

OVERHEATING LARGE AMOUNT OF FLUID LEAKING UNDER CAR AND STEAM OR SMOKE COMING OUT OF TAIL PIPE? TOW TRUCK WAS CALLED CAR TOWED TO LOCAL DEALER. MY 2012 FORD EXPLORER HAS BEEN IN SHOP 3 DIFFERENT OCCASIONS FOR SAME THING: NO HEAT , NO AIR CONDITIONING, OVERHEATING, MY FORD SYNC RECALL??? *TR

6/13/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT HE WAS ABLE TO SHUT THE IGNITION OFF WITH THE ELECTRONIC START BUTTON WITHOUT PLACING THE VEHICLE IN PARK OR DEPRESSING THE BRAKES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS OR REPAIRS. THE CONTACT BELIEVED THAT THERE WAS A SAFETY ISSUE WITH ALL THE VEHICLES THAT HAD A PUSH TO START BUTTON BECAUSE IT ALLOWED THE VEHICLE TO BE SHUT OFF WITHOUT PLACING THE GEAR IN PARK AND CREATING A RISK OF A ROLL AWAY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 800.

10/5/2011

IN THE WORDS OF ONE OF THE SEVERAL FORD MOTOR CO. CUSTOMER CARE CASE MANAGER I'VE SPOKEN TO SINCE I PURCHASED THIS VEHICLE ABOUT 6 WEEKS AGO, FORD'S MYTOUCH SYSTEM IS "TOTALLY DYSFUCNTIONAL". THE SOFTWARE UPON WHICH THIS SYSTEM IS BASED WAS APPARENTLY CO-AUTHORED BY MICROSOFT AND FORD IS CURRENTLY TELLING CUSTOMERS THEY HAVE TO WAIT FOR THE NEXT RELEASE, SUPPOSEDLY DUE TO BE RELEASED IN "THE FIRST QUARTER OF NEXT YEAR". HAS ANYONE EVER HEARD THIS KIND OF MESSAGE BEFORE...THINK MS VISTA! MY EXPLORER HAS AN APPROX. 8"X5" TOUCHSCREEN IN THE MIDDLE OF THE DASH. IT IS SUPPOSED TO COME ON WHEN I START THE VEHICLE AND MANY FUNCTIONS OF THE VEHICLE ARE CONTROLLED BY TOUCHING ICONS ON THE SCREEN. UNFORTUNATELY, WHEN THE SCREEN FAILS TO COME ON, USUALLY FOR ABOUT THE INITIAL 20 MINUTES AFTER STARTING THE VEHICLE, THE DRIVER CONTROLS ARE UNAVAILABLE. THIS INCLUDES FEATURES LIKE BEING ABLE TO VIEW THE REAR-VIEW CAMERA, TURNING ON THE HEATED SEATS, CLIMATE CONTROL FEATURES, DEALING WITH PHONE CALLS AND SELECTING MUSIC SOURCES AND RADIO CHANNELS, ETC.. MYTOUCH ALSO INCLUDES A FEATURE WHERE ITS SUPPOSED TO SYNC TO THE DRIVER'S MOBILE PHONE, BUT THIS ONLY WORKS INTERMITTENTLY AT BEST. THE WORST PROBLEM WITH THIS SYSTEM, WHICH I BELIEVE MAKES THE VEHICLE UNSAFE FOR NIGHTTIME DRIVING, IS WHEN THE TOUCHSCREEN, WHICH CANNOT BE TURNED OFF OR DIMMED, STARTS FLICKERING (FORD'S TERM IS "STROBING") VERY RAPIDLY WHILE DRIVING AFTER DARK. THIS CAN CONTINUE FOR UP TO 30 MINUTES AT A TIME, AND IS INCREDIBLE DISTRACTING WHILE TRYING TO DRIVE. I'VE POSTED A VIDEO ON YOUTUBE UNDER THE HEADING "FORD MYTOUCH STOBING". THIS PROBLEM HAS BEEN KNOWN TO FORD SINCE THE 2011 MODEL YEAR AND THEY CONTINUE TO SELL THESE PROBLEMATIC VEHICLES WITHOUT TELLING CUSTOMERS UNTIL AFTER THEY TAKE POSSESSION. *TR

12/13/2011

I WAS DRIVING HOME FROM A MOVIE ON PACIFIC COAST HWY IN HUNTINGTON BEACH, CA AND ALL OF SUDDEN THE POWER STEERING ASSIST FAULT WARNING CAME ON, I HADN'T LOST COMPLETE FUNCTION OF THE STEERING BUT IT WAS ABOUT A HALF A MILE DOWN THE ROAD THAT IT GOT ALMOST IMPOSSIBLE TO STEER. I CALLED THE DEALERSHIP AND THEY TOLD ME TO TOW IT TO THE DEALERSHIP AS SOON AS POSSIBLE. I DIDN'T KNOW THAT THERE WAS A SHORT TERM FIX BY TURNING OFF AND THEN TURNING BACK ON AGAIN TO MAKE THE WARNING LIGHT GO AWAY. TOMORROW TAKING IN MY CAR TO DEALER TO GET IT FIX.... NOW BEFORE IT ENDS IN CRASH OR SOMEONE KILLED.!!!!!! I HAVE THE ECOBOOST I4 CYLINDER ENGINE. *TR

8/20/2012

I WAS SLOWING DOWN AS I WAS APPROACHING A TRAFFIC SIGNAL AND HEARD A WARNING CHIME. INITIALLY, VEHICLE DID NOT SHOW ANY SIGNS OF PROBLEM, BUT GOT A WARNING MESSAGE OF POWER STEERING FAILURE (OR SOMETHING SIMILAR) AND ANOTHER ONE INDICATING TO SERVICE THE ADVANCE TRACK SYSTEM. THE ADVANCE TRACK INDICATOR LIGHT WENT OUT ON THE DIAL, TOO. AFTER A FEW HUNDRED FEET THE POWER STEERING WAS COMPLETELY GONE AND I HAD TO USE SIGNIFICANT EFFORT TO STEER THE VEHICLE INTO MY DRIVEWAY. FORTUNATELY, I WAS ONLY 2 MILES FROM HOME WITH FEW TURNS TO GET THERE. ALMOST COULDN'T MAKE THE TURN INTO MY DRIVEWAY. STARTED & RESTARTED THE VEHICLE SEVERAL TIMES AND EVENTUALLY ALL PROBLEMS AND WARNING LIGHTS DISAPPEARED. DROVE THE VEHICLE A FEW MILES AND ALL SEEMS OK. WILL UPDATE WITH ANY ADDITIONAL ISSUES AFTER 8/21/12. VEHICLE WAS PURCHASED USED ON 8/15/12 WITH 12,700 MILES. CALLED DEALER AND THEY SAID TO BRING IN IF PROBLEMS PERSIST. *TR

8/21/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THE SPEEDOMETER DESIGN DOES NOT SHOW YOU THE LOWER RANGE WHILE DRIVING AND THAT CAUSED THE CONTACT TO EXCEED THE SPEED LIMIT. THE HIGHER NUMBERS WERE ON THE TOP OF THE SPEEDOMETER WHICH WERE SHAPED LIKE A "C" AND THE NUMBERS SHOULD BE AT THE BOTTOM TO AVOID SPEEDING. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE FORD MANUFACTURER WAS NOTIFIED, A CLAIM WAS FILED AND THEY INFORMED HER TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 78. UPDATED 12/28/11*LJ THE CONSUMER ALSO STATED IT WAS EXTREMELY DIFFICULT TO SEE OUT OF THE REAR WINDOW, AS THE WINDOW WAS TOO SMALL. UPDATED 12/28/11

10/25/2011

TWO EXTREMELY FRIGHTENING EXPERIENCES HAPPENED THIS DAY. (1) I WAS DRIVING ON INTERSTATE 95 AND THE EXPLORER BRAKED EXTREMELY HARD FROM A SPEED OF 65 MPH TO ZERO. THERE WAS NOTHING AROUND AND I COULD NOT DETERMINE ANY REASON FOR THIS. I PROCEEDED ON TO MY DESTINATION AND THE VEHICLE ACCELERATED INEXPLICABLY TO 95 MPH. I TRIED TO TURN OFF THE CRUISE CONTROL MANUALLY AND BY TAPPING THE BRAKE (I WAS FEARFUL OF THE VEHICLE ROLLING). THANK GOD, I WAS ABLE TO MANEUVER AROUND TRAFFIC IN NORTHERN NEW JERSEY AND THEN THE VEHICLE REDUCED SPEED. IT WAS A VERY TERRIFYING EXPERIENCE AND ONE THE FORD DEALER TOLD ME HE HAS NO EXPLANATION FOR. I HAVE HAD MANY, FAILURES OF THE MYFORDTOUCH SYSTEM WHICH I WILL DETAIL IN A SEPARATE INCIDENT REPORT.

11/21/2011

OWN 2012 FORD EXPLORER,BOUGHT NEW AND A CONTRIBUTING FACTOR WAS THAT IT HAD TOW PKG. ON IT. HAD OCCASION TO USE THE TOW AND CHECKED LOCAL U-HAUL AND THEY REFUSED TO RENT A TRAILER TO ME. WAS TOLD CO. POLICY FORBID RENTAL TO ANYONE DRIVING AN EXPLORER. I WAS TOTALLY SPEECHLESS AND EVEN CALLED TWO OTHER RENTALS AND WAS REFUSED. SAID TOO MANY ACCIDENTS WITH SWAY AND ROLL-OVER. AFTER RESEARCH ON LINE I HAVE FOUND IT IS TRUE..SO NOW I OWN A VEHICLE WITH TOW ON IT,AND UNLESS I AM WILLING TO SPEND SEVERAL THOUSAND TO BUY MY OWN TRAILER, IT IS TOTALLY USELESS!WONDERING HOW FORD MOTORS IS ALLOWED TO SELL THESE VEHICLES WITH THIS SAFETY ISSUE. I CONTACTED THEM AND GOT NOWHERE. SO GUESS I'M STUCK,HOWEVER, COME NEW VEHICLE TIME THERE WILL NOT BE AN EXPLORER IN MY DRIVE. SHAME ON YOU FORD. *TR

6/10/2013

AFTER NUMEROUS TRIPS TO THE DEALER TO COMPLAIN ABOUT THE WAY THIS CAR WAS DRIVING MY CAR FINALLY FAILED ON AND COMPLETELY SHIFT ITSELF OFF IN THE MIDDLE OF AN INTERSECTION WHILE MAKING A LEFT TURN. I COULD NOT STEER OR ACCELERATE. I COASTED TO THE SHOULDER. TOOK THE CAR TO THE DEALER AND THEY FINALLY SAID IT WAS THE THROTTLE BODY STICKING AND REPLACED IT. LUCKILY IT WAS UNDER WARRANTY. MY PRIOR VISITS I WAS TOLD THAT THE COMPUTER SOFTWARE NEEDED TO BE UPDATED AND THAT MAYBE THE GAS I WAS PUTTING INTO THE CAR HAD TO MUCH ETHANOL. *TR

1/2/2014

I STARTED MY VEHICLE AS USUAL, HAD JUST TURNED LEFT OFF MY STREET ONTO A TWO LANE ROAD, AND APPROXIMATELY 0.25MILES LATER I LOST POWER STEERING. AS I WAS ACCELERATING FROM MY TURN, GOING APPROXIMATELY 40MPH I FELT THE BRAKE PEDAL PULSATE AND THE STEERING WHEEL JERK A LITTLE. IMMEDIATELY I HAD AN ALERT ON MY DASH "POWER STEERING FAULT." I ATTEMPTED TO PRESS THE BRAKE PEDAL WITH NO SUCCESS AND THERE WAS NO RESISTANCE. I PUT IT IN NEUTRAL AND COASTED TO THE SAFEST PARKING LOT (APPROX. 1 MILE). I SHUT THE VEHICLE DOWN AND RESTARTED BUT I STILL DIDN'T HAVE POWER STEERING HOWEVER I REGAINED BRAKES. I DROVE THE DEALERSHIP (3MILES AWAY). THEY SHUT THE VEHICLE DOWN THEN RESTARTED AND EVERYTHING APPEARED TO BE OPERATING CORRECTLY. LATER AFTER SEVERAL TEST DRIVES THE FORD MECHANIC HAD MY VEHICLE RE-INACT MY SAME EVENTS FOR HIM. *TR

11/29/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ABS BRAKES SUDDENLY ENGAGED INDEPENDENTLY, CAUSING THE STEERING WHEEL TO PULL TO THE RIGHT AND BECOME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED ALL THE SENSORS AND THE WIRING IN THE ABS SYSTEM. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. *TR

5/10/2013

I BROUGHT MY CAR TO FORD FOR SERVICE. I NOTICED THAT THE PAINT ON THE HOOD WAS BUBBLING. I SHOWED IT TO THE SERVICE WRITER. HE REPORTED IT TO FORD. THEY SAID THERE IS NOTHING THEY WILL DO FOR IT. *TR

5/5/2014

FORD RECENTLY DECLINED TO REPAIR THE BUBBLING PAINT ON THE HOOD OF MY 2012 FORD EXPLORER ON THE BASIS IT IS OUT-OF-WARRANTY DUE TO MILEAGE. BASED ON MY RESEARCH, FORD HAS HAD CORROSION ISSUES FOR SOME TIME BUT HAS FAILED TO CORRECT THE ISSUE. *TR

8/26/2014

WE HAVE A 2012 FORD EXPLORER WITH 46,000 MILES AT THIS TIME. ON AUGUST 30, 2014, WE WERE DRIVING ABOUT 35 MPH WHEN THE CAR LOST ALL POWER, AND THE POWERTRAIN/WRENCH LIGHT CAME ON IN THE DISPLAY. THE CHECK ENGINE LIGHT DID NOT COME ON. I PULLED TO THE SIDE OF THE ROAD WHERE THE CAR WAS SHAKING LIKE IT WANTED TO STALL. I TURNED THE CAR OFF AND BACK ON, AND IT STARTED UP FINE, AND THE WRENCH LIGHT WENT OFF. WE DROVE ANOTHER 100 MILES WHEN IT DID THE SAME THING AGAIN ON SEPTEMBER 1 GOING ABOUT 50 MPH. I TOOK IT TO THE LOCAL SHOP WHO NOTICED THAT THE VOLTAGE WAS DROPPING FROM 14 VOLTS DOWN TO 12VOLTS AND SHUTTING DOWN THE COMPUTERS (SO THEY SAID). THEY CHANGED OUT THE ALTERNATOR- $560. EVERYTHING WAS FINE UNTIL SEPTEMBER 20 WHEN THE CAR DID THE SAME THING TWICE AGAIN, ABOUT 10 MINUTES APART, GOING 70 MPH (CAR LOST POWER, WRENCH LIGHT ON, HAD TO PULL OVER AND RESTART). I TOOK IT TO THE CLOSEST FORD DEALER WITHIN 2 DAYS; THEY DROVE THE CAR 55 MILES AND COULD NOT DUPLICATE THE PROBLEM BECAUSE IT IS INTERMITTENT. THERE WERE NO ERROR CODES PRESENT. THE CHECK ENGINE LIGHT NEVER CAME ON. THEY SAID TO COME GET THE CAR AND KEEP DRIVING IT. INTERNET RESEARCH INDICATES THAT THIS IS LIKELY A THROTTLE BODY (ETB) MALFUNCTION. I CALLED THE FORD DEALER WHERE WE BOUGHT THE CAR (NOT WHERE IT WAS NOW) AND DESCRIBED THE PROBLEM TO A SERVICE MANAGER WITH 19 YEARS EXPERIENCE. HE SAID IT WAS LIKELY THE THROTTLE BODY SINCE THE CAR WOULD RESTART. HE SAID ONLY 2 THINGS TRIGGER THE WRENCH LIGHT- THE TRANSMISSION AND THE THROTTLE BODY. SINCE MY WIFE AND DAUGHTER RIDE IN THIS CAR, I DECIDED TO HAVE THE THROTTLE BODY REPLACED AT MY EXPENSE ON SEPTEMBER 24 - $470. CONTINUING TO DRIVE THE CAR AS FORD SUGGESTED, WITH AN INTERMITTENT CUT-OFF PROBLEM, WAS NOT AN OPTION FOR ME SO I DECIDED TO MAKE AN EDUCATED GUESS/DIAGNOSIS AND THROW PARTS AT IT AND SEE. *TR

9/29/2014

THE THROTTLE BOX HAS GONE BAD. THE CAR STALLS RANDOMLY WHEN TAKING OFF FROM A START AND REQUIRES A NEW THROTTLE BODY AT ONLY 47K MILES. THIS IS PART OF THE POWERTRAIN, BUT NOT COVERED BY THE WARRANTY. FORD HAD LOTS OF PROBLEMS WITH THROTTLE BODIES IN EARLIER MODELS AND IT SEEMS THEY HAVEN'T FIXED IT YET. *TR

10/7/2014

I LIVE IN ECUADOR (SOUTH AMERICA) AND BOUGHT A 2012 EXPLORER BASE MODEL, ON OCTOBER 2011. A FEW DAYS AGO, AFTER A LONG TRIP, I GOT THE "ADVANCE TRAC" ERROR MESSAGE, AND 3 DAYS AGO, I GOT THE POWER STEERING FAILURE, AND THE STEERING WHEEL GOT LOCKED, TRAVELING AT AROUND 20 MPH, THE TWO MESSAGES WERE ON THE SCREEN, ADVANCE TRACK AND POWER STEERING. I TURNED THE CAR OFF AND THEN BACK ON, AND EVERYTHING WAS NORMAL. YESTERDAY I TURNED ON THE CAR AND HAD NO POWER STEERING, I HAD TO TURN IT OFF AND ON AGAIN, TO HAVE IT BACK. *TR

7/26/2012

FROM A STOP-ZERO MPH, CONDUCTED A RIGHT TURN FROM SURFACE STREET TO FREEWAY ON-RAMP. MID-TURN, POWER STEERING ASSIST FAILED, RESULTING IN NEAR ACCIDENT/RUNNING OFF-ROADWAY SURFACE. ADDITIONALLY, ELEC STABILITY CONTROL (FORD 'ADVANCETRAC') WARNING LIGHT INDICATORS ILLUMINATED INDICATING SERVICE REQUIRED IMMEDIATELY. *TR

7/26/2012

WHILE I WAS PUMPING GAS THE GAS WAS LEAKING FROM UNDER THE CAR. *TR

12/16/2011

WHEN CAR WAS 3 WEEKS OLD, WE HAD AN INTERMITTENT GAS ODOR WHEN RESTARTING CAR. ALSO, WHEN SITTING IN GARAGE. DEALER COULD NOT REPRODUCE PROBLEM. EVENTUALLY DID AND REPLACED THE FUEL CANISTER. ODOR CAME BACK WITHIN 3 WEEKS. NOW HAS 40,000 MILES AND STILL HAVE SAME PROBLEM. SAW 2 RECALLS ON 2013 EXPLORER RELATED TO FUEL ODOR AND THOUGHT ARE 2012 WOULD BE INCLUDED, BUT FORD SAYS NO. OUR CAR WAS BUILT ON 12/15/2011. *TR

3/5/2014

I WAS DRIVING WHEN THE STEERING WHEEL JERKED. THE STEERING IMMEDIATELY BECAME VERY HARD TO OPERATE AND THE ENGINE APPEARED TO LOSE POWER. INDICATOR LIGHTS CAME ON ABOUT THE SAME TIME THE STEERING JERKED. THE LIGHTS SAID "SERVICE ADVANCE TRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT". I HAD TO PULL OF THE ROAD AND JUST TRYING TO MAKE TO LEFT TURNS TO PULL INTO A PARKING LOT TOOK ALL THE STRENGTH I HAD IN BOTH ARMS. MY TURN SIGNALS WOULD ALSO NOT WORK. I EVEN TRIED TURNING THE 4 WHEEL DRIVE KNOB, AS I NOTICED THAT THE LIGHTS WERE NOT WORKING ON THAT AS WELL AND NOTHING WOULD LIGHT UP OR SHOW UP ON THE DASH SCREEN. I TURNED OFF THE CAR WHILE I PULLED OUT MY OWNERS MANUAL TO LOOK UP INFORMATION ON THESE INDICATORS. AFTER LETTING THE CAR SIT FOR A WHILE, I RESTARTED THE CAR AND THE INDICATOR LIGHTS WERE STILL THERE. I CALLED FORD ROAD SIDE ASSISTANCE AND HAD THE CAR TOWED. I ALSO WAS PUT IN A RENTAL CAR. THEN TODAY THE FORD DEALER TOLD ME THAT SINCE MY CAR HAD 47, 627 MILES ON IT THAT THIS PROBLEM WASN'T COVERED UNDER WARRANTY. THEY TOLD ME ONLY IF IT HAPPENED IN FIRST 36,000 MILES. THEY ALSO SAID I WOULD HAVE TO PAY $1865 FOR A NEW RACK AND PINION STEERING OR THEY WOULD CLEAR THE CODE AND I COULD CHANCE IT TO SEE IF IT HAPPENS AGAIN. THEY SAID IT WAS COMMON AND MOST TIMES YOU JUST NEED TO LET THE CAR COOL DOWN AND RESTART IT. THIS IS VERY UPSETTING- THEY KNEW THIS WAS A COMMON PROBLEM AND THEN I INVESTIGATED THIS FURTHER ONLINE AND FOUND MANY OTHER PEOPLE REPORTING THE SAME ISSUES. SOME IN JUST THE FIRST MONTH OF OWNING THE VEHICLE. THIS IS THE SAME THING THAT HAPPENED TO ME WITH THIS VEHICLE AND THE ENGINE FAN NOT WORKING CAUSING THE CAR TO OVERHEAT IN THE FIRST 6 MONTHS OF OWNING IT. LATER I GOT A RECALL ON IT. THIS IS VERY FRUSTRATING- I HAVE A CAR THAT IS 18 MONTHS OLD AND I HAVE TO PUT $1865 INTO IT TO FIX A COMMON PROBLEM/DEFECT. THIS IS A SERIOUS DEFECT! *TR

5/3/2013

IN SEPTEMBER 2013, I WAS DRIVING DOWN A NEIGHBORHOOD ROAD AT ABOUT 15-20 MPH WHEN A WRENCH SYMBOL APPEARED ON THE SCREEN AND THE VEHICLE BEGAN SLOWING TO A STOP. THE GAS WOULD NOT WORK DURING THIS TIME AND I TURNED OFF THE ENGINE. IT DID RESTART WITHOUT PROBLEMS, BUT DID IT AGAIN A LITTLE LATER. I TOOK IT IN TO MY LOCAL FORD DEALERSHIP, WHERE I LEASED THE CAR FROM. THEY LOOKED AT IT AND SAID THEY COULDN'T FIND ANYTHING WRONG, BUT COULD NOT GET CODES BECAUSE THE ENGINE HAD BEEN TURNED OFF. I WAS TOLD TO BRING IT BACK IF IT HAPPENED AGAIN. IT HAPPENED 2 MORE TIMES IN OCTOBER. BOTH TIMES WERE AT NIGHT OVER A WEEKEND WHEN THE DEALERSHIP WAS CLOSED. AGAIN, THEY LOOKED AT IT AND SAID THEY COULDN'T FIND ANYTHING WRONG, BUT RESET THE "SYSTEM" AND I WAS TOLD TO BRING IT IN IF IT HAPPENED AGAIN. NO PROBLEMS UNTIL THE NIGHT OF MAY 3, 2013. I WAS DRIVING OUTSIDE OF MCKINNEY, TX, WITH MY CRUISE SET AT 74 WHEN IT HAPPENED AGAIN. THIS REALLY SCARED ME BECAUSE I HAD JUST COME OFF OF I-75 WHERE THEY ARE DOING CONSTRUCTION AND THERE ARE CONCRETE WALLS ON EITHER SIDE OF TWO LANES WITH NO SHOULDER! SINCE YOU CANNOT CONTROL THE SPEED, AND THE ONLY WAY TO MAKE THE CAR WORK IS TO TURN THE ENGINE OFF, WAIT A FEW MINUTES, THEN RESTART IT, I HAVE NO DOUBT THAT WE (MYSELF AND 2 CHILDREN) WOULD HAVE BEEN IN AN ACCIDENT. IT IS A VERY BUSY AREA WITH SPEEDS UP TO 75 MPH AND LOTS OF SEMI-TRUCKS. I SPOKE TO THE SERVICE MANAGER AND GM OF PARIS FORD WHO BOTH AGREED TO A LOANER CAR UNTIL MINE COULD BE FIXED, AND TOOK IT IN FOR THE THIRD TIME. APPARENTLY, THE ONLY LOANER CAR THEY HAD WAS UNAVAILABLE, SO I COULD TAKE MY CAR BACK AND DRIVE IT UNTIL THEY HAD A LOANER. WE DECIDED THAT WAS ENOUGH. I DIDN'T FEEL SAFE DRIVING IT AND DID NOT WANT TO TAKE A CHANCE OF ANYTHING HAPPENING TO MYSELF OR OUR CHILDREN. WE TURNED IT IN THE DEALERSHIP AND AFTER PAYING $251, IT IS NOW BACK WITH THEM. THIS CAR IS DANGEROUS! *TR

5/13/2014

THIS FORM DOES NOT ALLOW ENTRY OF MULTIPLE DATES. THERE IS AN ISSUE WITH MYFORDTOUCH WITH THIS VEHICLE THAT IS CONTINUAL. PUTTING IN ONE DATE IS POINTLESS. THE CLIMATE (DEFROSTER, ETC) SYSTEM AND THE NAVIGATION SYSTEM ARE PART OF THIS MODULE, ALONG WITH PHONE AND AUDIO FEATURES. THIS MODULE LOCKS CONTINUALLY AND IT IS DANGEROUS BECAUSE YOU CAN'T CONTROL THE DEFROSTER OR NAVIGATION SYSTEM MANUALLY WHEN THIS OCCURS. REPEATED TRIPS TO THE DEALER HAVE BEEN FRUITLESS AND MY WIFE WAS IN DANGEROUS SITUATIONS SEVERAL TIMES IN HEAVY TRAFFIC CORRIDOR CONDITIONS IN NORTHERN NEW JERSEY. IT IS UNCONSCIONABLE THAT FORD IS SELLING THESE VEHICLES FOR NEARLY $50,000 THAT ARE DEFECTIVE AND THEY KNOW THEY ARE DEFECTIVE.

11/21/2011

I WAS DRIVING AT 55 MILES PER HOUR AND THE MOLDING FROM AROUND THE RIGHT SIDE WINDSHIELD FLEW OFF AFTER DRIVING ANOTHER 10-15 MILES THE LEFT HAND MOLDING ON THE WINDSHIELD ALSO BLEW OFF THIS COULD HAVE BEEN TROUBLE FOR ANY ONE BEHIND ME OR TO THE SIDE OF ME. *TR

11/3/2014

SLUSH ON THE WINDSHIELD PULLED THE WIPER FROM THE WIPER ARM ON THE PASSENGER SIDE MAKING ME PULL OVER ON A BUSY STREET. THE MANUFACTURED ARM IS THE CHEAPEST AND MOST UNRELIABLE ARM I'VE EVER SEEN. I CHECKED WITH OTHER 2012 FORD EXPLORERS AND THEY HAVE THE SAME ARM. THE 2013 AND 2014 HAVE DIFFERENT STYLE ARMS THAT HOLD THE WIPER ON SECURELY. I'M GOING BACK TO THE DEALER TO SEE IF THEY CAN PUT DIFFERENT ARMS ON BUT THIS DEFINITELY IS A SAFETY ISSUE. JUST BY RAISING THE WIPER ARM UP AND GRABBING THE BOTTOM OF THE BLADE THE WIPER SNAPS OFF. I WAS LUCKY NOT TO BE ON THE INTERSTATE HWY WHEN THIS HAPPENED. *TR

3/14/2014

THE WINDSHIELD WIPERS DO NOT TURN OFF. THEY CONTINUE TO RUN UNTIL THE VEHICLE IS TURNED OFF. *TR

5/7/2014

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THE SPEEDOMETER DESIGN DOES NOT SHOW YOU THE LOWER RANGE WHILE DRIVING AND THAT CAUSED THE CONTACT TO EXCEED THE SPEED LIMIT. THE HIGHER NUMBERS WERE ON THE TOP OF THE SPEEDOMETER WHICH WERE SHAPED LIKE A "C" AND THE NUMBERS SHOULD BE AT THE BOTTOM TO AVOID SPEEDING. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE FORD MANUFACTURER WAS NOTIFIED, A CLAIM WAS FILED AND THEY INFORMED HER TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 78. UPDATED 12/28/11*LJ THE CONSUMER ALSO STATED IT WAS EXTREMELY DIFFICULT TO SEE OUT OF THE REAR WINDOW, AS THE WINDOW WAS TOO SMALL. UPDATED 12/28/11

10/25/2011

REAR WINDOW SHATTERED WHILE PARKED IN PARKING LOT. NO EXPLANATION FOR THE SHATTERED GLASS. TEMPERATURE WAS APPROXIMATELY 15 DEGREE F. *TR

1/19/2015

THIS FORM DOES NOT ALLOW ENTRY OF MULTIPLE DATES. THERE IS AN ISSUE WITH MYFORDTOUCH WITH THIS VEHICLE THAT IS CONTINUAL. PUTTING IN ONE DATE IS POINTLESS. THE CLIMATE (DEFROSTER, ETC) SYSTEM AND THE NAVIGATION SYSTEM ARE PART OF THIS MODULE, ALONG WITH PHONE AND AUDIO FEATURES. THIS MODULE LOCKS CONTINUALLY AND IT IS DANGEROUS BECAUSE YOU CAN'T CONTROL THE DEFROSTER OR NAVIGATION SYSTEM MANUALLY WHEN THIS OCCURS. REPEATED TRIPS TO THE DEALER HAVE BEEN FRUITLESS AND MY WIFE WAS IN DANGEROUS SITUATIONS SEVERAL TIMES IN HEAVY TRAFFIC CORRIDOR CONDITIONS IN NORTHERN NEW JERSEY. IT IS UNCONSCIONABLE THAT FORD IS SELLING THESE VEHICLES FOR NEARLY $50,000 THAT ARE DEFECTIVE AND THEY KNOW THEY ARE DEFECTIVE.

11/21/2011

TWO EXTREMELY FRIGHTENING EXPERIENCES HAPPENED THIS DAY. (1) I WAS DRIVING ON INTERSTATE 95 AND THE EXPLORER BRAKED EXTREMELY HARD FROM A SPEED OF 65 MPH TO ZERO. THERE WAS NOTHING AROUND AND I COULD NOT DETERMINE ANY REASON FOR THIS. I PROCEEDED ON TO MY DESTINATION AND THE VEHICLE ACCELERATED INEXPLICABLY TO 95 MPH. I TRIED TO TURN OFF THE CRUISE CONTROL MANUALLY AND BY TAPPING THE BRAKE (I WAS FEARFUL OF THE VEHICLE ROLLING). THANK GOD, I WAS ABLE TO MANEUVER AROUND TRAFFIC IN NORTHERN NEW JERSEY AND THEN THE VEHICLE REDUCED SPEED. IT WAS A VERY TERRIFYING EXPERIENCE AND ONE THE FORD DEALER TOLD ME HE HAS NO EXPLANATION FOR. I HAVE HAD MANY, FAILURES OF THE MYFORDTOUCH SYSTEM WHICH I WILL DETAIL IN A SEPARATE INCIDENT REPORT.

11/21/2011

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SEAT BELT WOULD NOT RETRACT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE REPLACEMENT SEAT BELT WAS ALSO EXPERIENCING THE SAME FAILURE. THE CONTACT WAS INFORMED THAT THE SEAT BELTS WERE BEING REDESIGNED AND THE VEHICLE WAS AWAITING NEW PARTS FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,112 UPDATED 02/27/12*LJ THE CONSUMER STATED THE REPLACEMENT SEAT BELT ALSO FAILED. UPDATED 02/28/12

2/8/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE DEALER STATED THAT THE FAILURE WAS REFERENCED IN SERVICE BULLETIN NUMBER: 10044523. THE FAILURE ALSO PRODUCED AN AIR TENSIONER CODE, WHICH COULD PREVENT THE AIR BAG TENSIONER FROM TIGHTENING OR THE AIR BAGS FROM DEPLOYING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

7/30/2015

I BOUGHT A NEW 2012 FORD EXPLORER ON 11/26/11. THE "MY TOUCH" COMPUTER DIDN'T WORK FROM THE BEGINING. THE RESPONSE IS SLOW OR NON-EXISTENT. THE SCREENS CHANGE ON THEIR OWN. THE SYSTEM FREEZES UP AT TIMES LEAVING NO CONTROL OVER NAV, STEREO, CLIMATE, PHONE, OR EITHER OF 2 DASHBOARD SCREENS. IT WILL SWITCH TO RADIO AND PLAY REALLY LOUD AND THEN SWITCH BACK ON IT'S OWN. FORD KNOWS OF THIS PROBLEM AND CAN'T FIX IT. THEY'VE HAD MY CAR 3 TIMES AND NOW REFUSE TO SEE ME MORE ABOUT THIS. THEY SAY A FIX WILL COME IN THE FUTURE. MANY PEOPLE ARE HAVING THIS PROBLEM. FORD IS SELLING BROKEN CARS, CHARGING NEW CAR PRICES, AND CAN'T FIX THEM. *TR

2/20/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY ENGAGED THE BRAKES. THE VEHICLE WAS DESIGNED WITH A UNIQUE BRAKING PROGRAM DESIGNED TO ENGAGE WITH THE CRUISE CONTROL WHEN THE VEHICLE WAS APPROACHING A SECOND VEHICLE. THE SYSTEM ENGAGED DESPITE THERE NOT BEING A VEHICLE IN FRONT OF THE CONTACT?S VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 28,000. ...UPDATED 12-24-13 *BF THE CONSUMER STATED THE ADAPTIVE CRUISE CONTROL WORKED FINE WHEN HE WAS FOLLOWING A VEHICLE IN HIS LANE. HOWEVER, WHEN HE WAS IN A SEPARATE LANE, PASSING A LARGE SEMI WITH LARGE BRIGHT ALUMINUM OR LIGHT COLORED SIDES, ON A STRAIGHT HIGHWAY WITHOUT CURVES, THE VEHICLE OCCASIONALLY APPLIED THE BRAKES AS IF HE WERE FOLLOWING IN THE SAME LANE AS THE TRUCK. THE CONSUMER BELIEVED THE RADAR SENSORS ON THE VEHICLE WERE REFLECTING FROM THE LARGE BRIGHT SIDES ON SOME TRUCKS.

10/7/2013

I WAS DRIVING ON RT44 IN MA WHEN I NOTICED ONCOMING DRIVERS YELLING AT ME. I THOUGHT I WAS DOING SOMETHING WRONG AND WHEN I CAME TO A STOP LIGHT, THE DRIVER IN FRONT OF ME GOT OUT OF HIS CAR AND YELLED THAT MY 2012 FORD EXPLORED HAD FLAMES COMING FROM THE BOTTOM OF THE VEHICLE. I IMMEDIATELY EVACUATED THE CAR WITH MY WIFE AND CHILDREN AND MY CAR WAS INDEED ON FIRE. I HAPPENED TO HAVE A FIRE EXTINGUISHER WITH ME AND WAS ABLE TO PUT OUT THE FIRE. I WAS IN FRONT OF A FORD DEALER WHEN THIS HAPPENED AND THEY CAME OUT TO INSPECT THE CAR AND I WAS TOLD THE HEAT SHIELD WAS IGNITED FROM TOUCHING THE EXHAUST. THEY REMOVED THE PLATE AND YOU CAN SEE THE BURNT DAMAGE (I HAVE PICS). THIS SITUATION COULD HAVE TURNED FATAL AND THEY SAID THEY WILL PUT A NEW ONE ON. THIS SHOULD NOT BE ABLE TO CATCH FIRE AND IF IT WASN'T FOR OTHER DRIVERS I DON'T KNOW HOW THIS COULD OF ENDED. MY WIFE AND 3 YEAR OLD SON ARE NOW TERRIFIED TO RIDE IN THE EXPLORER. THIS NEEDS TO BE INVESTIGATED IMMEDIATELY. *JS

7/7/2014

I WAS DRIVING AT 55 MILES PER HOUR AND THE MOLDING FROM AROUND THE RIGHT SIDE WINDSHIELD FLEW OFF AFTER DRIVING ANOTHER 10-15 MILES THE LEFT HAND MOLDING ON THE WINDSHIELD ALSO BLEW OFF THIS COULD HAVE BEEN TROUBLE FOR ANY ONE BEHIND ME OR TO THE SIDE OF ME. *TR

11/3/2014

THE AIR BAG LIGHT IS ON AND THE FORD DEALER SAYS THAT THE ISSUE IS RELATED TO THE CONNECTIONS THAT ARE UNDER THE SEATS. THE CONNECTIONS NEED TO BE CLEANED AND REATTACHED. THEY INDICATED THAT IT WAS CAUSED BY COOKIE CRUMBS, JUICE, ETC. PROBABLY FROM CHILDREN. I INDICATED THAT THE VEHICLE IS A 2012 AND THAT COOKIES, ETC. SHOULD NOT BE ABLE TO CAUSE A SAFETY DEVICE AS IMPORTANT AS AN AIR BAG FROM NOT WORKING. I BELIEVE THAT THIS ISSUE SHOULD BE INVESTIGATED AS IF COOKIE CRUMBS, ETC. CAN CAUSE AIR BAGS TO FAIL THEN THERE SHOULD BE AN IMMEDIATE RECALL TO ADDRESS THE ISSUE. *TR

8/19/2014

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE DEALER STATED THAT THE FAILURE WAS REFERENCED IN SERVICE BULLETIN NUMBER: 10044523. THE FAILURE ALSO PRODUCED AN AIR TENSIONER CODE, WHICH COULD PREVENT THE AIR BAG TENSIONER FROM TIGHTENING OR THE AIR BAGS FROM DEPLOYING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

7/30/2015

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THE SPEEDOMETER DESIGN DOES NOT SHOW YOU THE LOWER RANGE WHILE DRIVING AND THAT CAUSED THE CONTACT TO EXCEED THE SPEED LIMIT. THE HIGHER NUMBERS WERE ON THE TOP OF THE SPEEDOMETER WHICH WERE SHAPED LIKE A "C" AND THE NUMBERS SHOULD BE AT THE BOTTOM TO AVOID SPEEDING. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE FORD MANUFACTURER WAS NOTIFIED, A CLAIM WAS FILED AND THEY INFORMED HER TO CONTACT NHTSA. THE FAILURE MILEAGE WAS 78. UPDATED 12/28/11*LJ THE CONSUMER ALSO STATED IT WAS EXTREMELY DIFFICULT TO SEE OUT OF THE REAR WINDOW, AS THE WINDOW WAS TOO SMALL. UPDATED 12/28/11

10/25/2011

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT TOUCHSCREEN OF THE NAVIGATIONAL SYSTEM MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHO BUT THEY ADVISED THAT THE FAILURE COULD NOT BE CORRECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO ADVISED THAT A REMEDY FOR THE FAILURE WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,450.

11/18/2011

I STOPPED AT A STOP SIGN AND TOOK A LEFT HAND TURN AS I PROCEEDED DOWN A HILL. MY STEERING WHEEL WOULDN'T TURN,LIKE THE WHEEL LOCKED UP, AND THE BRAKES WERE HARD TO PUSH, NOT SLOWING ME DOWN. THE EXPLORER WENT OFF OF THE ROAD STRIKING A CONCRETE POLE. IT DESTROYED THE ENTIRE RIGHT FRONT END, AND DESTROYED THE POLE. THE DEALER SAID THAT THEY COULD FIX THE PROBLEM WITH THE STEERING, AND THE BRAKES, BUT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE. THEY SAID THAT IT'S NOT FORD'S FAULT FOR THE DAMAGE. *TR

1/8/2012

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND BOTH THE POWER STEERING AND POWER ASSIST WARNING LIGHTS ILLUMINATED AS STEERING WHEEL BECAME HARD TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE RACK AND PINION, WHICH FAILED DUE TO AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE RACK AND PINION WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. ... UPDATED 02/27/13 *BF THE STEERING RACK AND PINION WAS REPLACED. UPDATED 03/04/13

1/18/2013

FORD SYNC SYSTEM - CONTINUES TO FREEZE AND NOT FUNCTION. NAVIGATION SYSTEM FREEZES UP AND/OR DOESN'T WORK AT TIMES. PHONE SYSTEM SHOWS YOU ON A CALL WHEN YOU ARE NOT. MULTIPLE TIMES NOT WORKING AND IS SUPPOSED TO BE HANDS FREE. HAVE HAD THE SYSTEM REPLACED AND UPDATED AND STILL DOESN'T WORK PROPERLY OR AS ADVERTISED. FORD CASE # CAS [XXX] KEEP GETTING TOLD THEY HAVE AN EXPERT LOOKING IN TO IT AND IT MIGHT BE RELATED TO THE IPHONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/29/2013

MAY 2013 (13490 MILES) WAS DRIVING 30 35 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON, I TURNED OFF AND RESTARTED. ALL WAS OK. TOOK TO DEALER AND DEALER REPLACED THE STEERING RACK DECEMBER 23,2013, (21173 MILES) WAS DRIVING 40 MPH POWER STEERING WENT OUT, TRACTION CONTROL LIGHT WENT ON. WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING AND DEALER RESET COMPUTER AND SENT ME ON MY WAY. JANUARY 17,2014 (21808 MILES) WAS DRIVING 35 MPH POWER STEERING WENT OUT, TRACTION LIGHT WENT ON WOULD NOT RESET BY TURNING ON AND OFF. DROVE TO DEALER WITH NO POWER STEERING. DEALER RESET COMPUTER AND SENT ME ON MY WAY. *TR

1/22/2014

TL* THE CONTACT OWNS A 2012 FORD EXPLODER. THE CONTACT STATED THAT THE THIRD-ROW POWER SEAT DETECTION SYSTEM FAILED TO OPERATE PROPERLY. THE CONTACT INDICATED THAT WHILE PUTTING BAGS IN THE HATCH AREA, THE THIRD- ROW POWER SEAT BUTTON WAS ACCIDENTLY DEPRESSED AND CAUSED THE SEAT TO MECHANICALLY RISE TO THE SEATED POSITION. THE CONTACT INDICATED THAT DURING THE TRANSITION FROM THE FOLDED POSITION TO THE SEATED POSITION, A COAT AND BOOT BECAME STUCK UNDER THE SEAT. THE CONTACT INDICATED THAT THE THIRD- ROW POWER SEAT DETECTION SYSTEM DID NOT REVERSE THE DIRECTION OF THE SEAT AFTER MAKING CONTACT WITH THE OBJECTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

3/13/2014

WE OWN A 2012 FORD EXPLORER XLT AND ARE VERY PLEASED WITH IT OVERALL. HOWEVER, WE HAVE RECENTLY DISCOVERED THAT OUR INTERIOR DOOR PANEL ON BOTH THE DRIVER AND PASSENGER SIDES IS SPLITTING ON THE VINYL SEAM JUST BELOW THE ARM REST. OUR VEHICLE CURRENTLY HAS 55K ON IT FOR MILEAGE, SO ANY HOPE OF THIS BEING COVERED UNDER WARRANTY IS GONE. I HAVE CONTACTED AN UPHOLSTERY REPAIR SERVICE AND THEY STATED THAT IT CANNOT BE REPAIRED BECAUSE IT IS VINYL, BUT WILL INSTEAD NEED TO BE REPLACED. I RECENTLY GOT AN ESTIMATE AND FOR PARTS AND LABOR IT WOULD COST US ALMOST $600 TO REPAIR BOTH SIDES. BECAUSE IT IS HAPPENING IN THE EXACT SAME LOCATION ON BOTH INTERIOR DOORS, I FEEL THAT THIS IS FAULTY DESIGN AND SHOULD BE SUBJECT TO RECALL. *TR

11/3/2014

WE HAVE 74000 MILES ON OUR 2012 FORD EXPLORER. I WAS DOING THE 6000 MILE SERVICE, CHANGE OIL AND FILTER, ROTATE TIRES, CHECK FLUIDS, BRAKE INSPECTION, AND DO INSPECT OTHER AREAS. I WAS IN THE PROCESS TORQUEING THE LUG NUTS AFTER THE TIRE ROTATION. I USE A CRAFTSMAN TORQUE 1/2" DRIVE RATCHET FOR THIS. ON THE DRIVER SIDE FRONT AND REAR WHEEL 1 OUT OF THE 5 WHEEL STUDS WOULD NOT TORQUE TOO THE 100 FT. POUNDS. THE STUDS ON EACH WHEEL STRETCH AND ARE READY TO BREAK. WHY WOULD FORD USE INFERIOR MEDAL IN SOMETHING SO IMPORTANT. WE RECENTLY OWNED A 2001 DODGE DURANGO AND BOUGHT IT NEW. WE HAD OVER 200,000 MILES ON THIS VEHICLE AND I NEVER HAD THIS PROBLEM. AND TO REPLACE THESE FORD DIDN'T ALLOW ENOUGH ROOM. YOU HAVE TO REMOVE THE WHEEL HUB AND BEARING. WHICH I TRIED AFTER REMOVING THE 4 BOLTS AND AXLE NUT. IT WOULD NOT COME OUT. I BELIEVE IT'S BECAUSE OF THE 2 DIFFERENT MEDALS. THE ALUMINUM HOUSING AND THE STEEL BEARING HUB WAS FIND WHEN IT'S NEW BUT GIVE TIME IN THE ELEMENTS AND CORROSION SETS IN. I HAVE NO OTHER CHOICE BUT TAKE IT BACK TO FORD DEALER FOR THE REPAIRS. I DON'T TRUST THE OTHER WHEEL STUDS AND WANT ALL REPLACE FOR SAFETY CONCERNS. PLEASE HELP ON THIS PROBLEM. I BELIEVE THE MEDAL IS TO SOFT FOR WHEEL STUDS. THANK YOU. *JS

12/1/2014

TL* THE CONTACT OWNS A 2012 FORD EXPLORER. THE CONTACT STATED THAT THE HEATER FAILED TO BLOW HOT AIR WHICH PREVENTED THE WINDOWS FROM DEFROSTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 167. UPDATED 6/11/15*CN ALSO, THE THERMOSTAT WAS REPLACED, THE VEHICLE HAD TO BE JUMP STARTED. UPDATED 01/26/16.*JB

4/2/2015