2013 Volkswagen CC Owner Complaints

2013 VW CC WAS A TOTAL LOSS IN AN ACCIDENT WITH SEMI-TRUCK. SIDE CURTAIN AIRBAG FAILED TO DEPLOY, AFTER MULTIPLE IMPACTS ON DRIVER SIDE. FINAL MODERATE FRONT OVERLAP CRASH WITH GUARDRAIL FAILED TO DEPLOY DRIVER AIRBAG. AIRBAG DEPLOYMENT THRESHOLD WAS CERTAINLY MET FOR FRONTAL CRASH AND THERE IS EVIDENCE OF BROKEN SENSORS. THIS INCIDENT COULD POTENTIALLY BE CONSIDERED UNDER NHTSA ONGOING INVESTIGATION PE 15-010 INVOLVING 2012 VW CC. *TR

3/27/2015

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) WAS RECEIVED IN SEPTEMBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

11/2/2015

THE VEHICLE BEGAN SHOWING SIGNS OF MALFUNCTION IN AUGUST OF 2012 (VEHICLE WAS LEASED THE END OF JUNE) WHEN IT WOULD TAKE SEVERAL ATTEMPTS TO START THE VEHICLE AND ONCE STARTED THE VEHICLE WOULD OCCASIONAL CUT OFF OR RUN REALLY ROUGH FOR ABOUT 30 MINUTES. THE ENGINE LIGHT STAYED ILLUMINATED FOR 2 DAYS. I TOOK THE CAR TO THE DEALER TO HAVE IT SERVICED AND AFTER 2 DAYS THEY WERE UNABLE TO REPLICATE THE PROBLEM. RETURNED VEHICLE TO ME WITH NO RESOLUTION. CAR RAN FINE FOR 4 MONTHS THEN ON DECEMBER 17TH THE SAME ISSUES BEGAN TO OCCUR BUT MORE SEVERE THIS TIME. I WAS TRAVELING ON A RURAL HIGHWAY AT 45 MPH WHEN THE WHOLE CAR SHUT OFF LEAVING NO POWER, BRAKING OR STEERING CAPABILITIES. LUCKILY THERE WAS NO ONE RIGHT BEHIND ME AND I WAS ABLE TO COAST THE CAR TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND EJECTED THE KEY. RESTARTED THE VEHICLE AND LIMPED THE CAR BACK TO MY DRIVEWAY AS IT WOULD NOT GO OVER 30 MPH WITH THE PEDAL PUSHED TO THE FLOOR. THE VEHICLE REMAINED IN SERVICE FOR 2 DAYS AND THE DEALERSHIP DIAGNOSED IT AS A FUEL MODULE ISSUE, REPLACED THE MODULE AND RETURNED THE CAR. ON SATURDAY DECEMBER 22ND THE SAME ISSUES OCCURRED AGAIN. THE CAR WAS TAKEN BACK TO THE DEALERSHIP FOR A 3RD TIME AND REMAINED THERE FOR 22 DAYS AS THE MECHANICS COULD NOT REPLICATE THE ISSUE AGAIN. FINALLY THE PROBLEM WAS DIAGNOSED AS A CRACK IN THE WIRING HARNESS AND VIBRATION WAS CAUSING THE WIRE TO TOUCH THE ENGINE AND STALL OUT. THE CRACK WAS FIXED WITH TAPE AND THE WIRE ROUTED AWAY FROM THE ENGINE. I DO NOT FEEL COMFORTABLE DRIVING THE CAR TO AND FROM WORK AS I TRAVEL ON VERY SUBURBAN ROADS TO GET THERE. VOLKSWAGEN IS NOT WILLING TO TAKE THE CAR BACK AS THEY FEEL THE ISSUE HAS BEEN RESOLVED. A VEHICLE THAT COMPLETELY SHUTS OFF AT HIGH SPEEDS IS A SEVERE CONCERN. *TR

1/14/2013

I BOUGHT A NEW VW CC THAT IS A 2.0T AND HAS A MANUAL TRANSMISSION. BEFORE BUYING AND JUST TEST DRIVING THE CAR, THE CAR DROVE JUST FINE. THE ISSUE IS THAT AFTER THE CAR WARMS UP FOR A WHILE, THE RPMS WILL HANG FOR A FEW SECONDS AFTER YOU LET OFF THE GAS. THIS CAUSES MANY SAFETY ISSUES AND I HAVE NOW FOUND OUT THAT ALL VW CARS MADE IN 2013 WITH THE 2.0T ENGINE HAVE THIS ISSUE. I ALMOST CRASHED THE CAR DUE TO THIS ISSUE A COUPLE WEEKS AGO WHEN IN SLOW STOP AND GO TRAFFIC. NOT ONLY IS THE REV HANG IS WEARING OUT CLUTCHES PREMATURELY AND MAKES THESE CARS VERY DIFFICULT TO DRIVE, IT IS ALSO A SAFETY CONCERN SINCE THE ENGINE KEEPS THE THROTTLE OPEN FOR A FEW SECONDS AFTER WE LET OFF OF THE GAS. THE CAR JUST DRIVES ON ITS OWN LIKE IT HAS CRUISE CONTROL ON FOR A FEW SECONDS!!! IF YOU ARE DRIVING THE CAR IN THE SNOW AND THE WHEELS ARE SPINNING AND LOSING TRACTION, THEY WILL CONTINUE TO SPIN FOR AN EXTENDED PERIOD OF TIME AFTER YOU LET GO OF THE GAS WHICH CAN CAUSE YOU TO CRASH. GOOGLE "VW REV HANG" MY CAR HAS BEEN BACK TO THE DEALER A FEW TIMES FOR THIS AND THEY CLAIM THAT NO ISSUE WAS FOUND. I THEN TEST DROVE OTHER 2013 VW CARS WITH THIS ENGINE AND FOUND THAT ALL OF THE CARS I DROVE HAVE THE RPM HANG ISSUE. I HAVE OWNED 7 CARS WITH MANUAL TRANSMISSIONS IN THE PAST AND I HAVE NEVER SEEN ANY OTHER CAR DO THIS. I STILL HAVE MY 2006 VW 2.0T CAR WITH A MANUAL TRANSMISSION AND THAT CAR DRIVES JUST FINE. PLEASE LOOK IN TO THIS ISSUE AND UNDERSTAND THAT IT IS A SAFETY CONCERN THAT AFFECTS ALL 2013 VW CARS WITH 2.0T ENGINES THAT ARE SOLD IN THE US WITH MANUAL TRANSMISSIONS. PEOPLE ON THE VW FORMS BELIEVE THAT THIS WAS PUT INTO THE CARS TO HELP WITH PASSING NEW US EMISSIONS. I UNDERSTAND THE IMPORTANCE OF BETTER EMISSIONS. HOWEVER, I DO NOT THINK THAT DRIVABILITY, RELIABILITY, AND SAFETY SHOULD BE SACRIFICED IN ORDER TO GET BETTER EMISSIONS. *TR

4/21/2013

THE VEHICLE BEGAN SHOWING SIGNS OF MALFUNCTION IN AUGUST OF 2012 (VEHICLE WAS LEASED THE END OF JUNE) WHEN IT WOULD TAKE SEVERAL ATTEMPTS TO START THE VEHICLE AND ONCE STARTED THE VEHICLE WOULD OCCASIONAL CUT OFF OR RUN REALLY ROUGH FOR ABOUT 30 MINUTES. THE ENGINE LIGHT STAYED ILLUMINATED FOR 2 DAYS. I TOOK THE CAR TO THE DEALER TO HAVE IT SERVICED AND AFTER 2 DAYS THEY WERE UNABLE TO REPLICATE THE PROBLEM. RETURNED VEHICLE TO ME WITH NO RESOLUTION. CAR RAN FINE FOR 4 MONTHS THEN ON DECEMBER 17TH THE SAME ISSUES BEGAN TO OCCUR BUT MORE SEVERE THIS TIME. I WAS TRAVELING ON A RURAL HIGHWAY AT 45 MPH WHEN THE WHOLE CAR SHUT OFF LEAVING NO POWER, BRAKING OR STEERING CAPABILITIES. LUCKILY THERE WAS NO ONE RIGHT BEHIND ME AND I WAS ABLE TO COAST THE CAR TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND EJECTED THE KEY. RESTARTED THE VEHICLE AND LIMPED THE CAR BACK TO MY DRIVEWAY AS IT WOULD NOT GO OVER 30 MPH WITH THE PEDAL PUSHED TO THE FLOOR. THE VEHICLE REMAINED IN SERVICE FOR 2 DAYS AND THE DEALERSHIP DIAGNOSED IT AS A FUEL MODULE ISSUE, REPLACED THE MODULE AND RETURNED THE CAR. ON SATURDAY DECEMBER 22ND THE SAME ISSUES OCCURRED AGAIN. THE CAR WAS TAKEN BACK TO THE DEALERSHIP FOR A 3RD TIME AND REMAINED THERE FOR 22 DAYS AS THE MECHANICS COULD NOT REPLICATE THE ISSUE AGAIN. FINALLY THE PROBLEM WAS DIAGNOSED AS A CRACK IN THE WIRING HARNESS AND VIBRATION WAS CAUSING THE WIRE TO TOUCH THE ENGINE AND STALL OUT. THE CRACK WAS FIXED WITH TAPE AND THE WIRE ROUTED AWAY FROM THE ENGINE. I DO NOT FEEL COMFORTABLE DRIVING THE CAR TO AND FROM WORK AS I TRAVEL ON VERY SUBURBAN ROADS TO GET THERE. VOLKSWAGEN IS NOT WILLING TO TAKE THE CAR BACK AS THEY FEEL THE ISSUE HAS BEEN RESOLVED. A VEHICLE THAT COMPLETELY SHUTS OFF AT HIGH SPEEDS IS A SEVERE CONCERN. *TR

1/14/2013

MY FUEL TANK HAD UNEXPLAINED DAMAGE TO THE FUEL NECK WHICH CAUSED THE NEED FOR THE ENTIRE TANK TO BE REPLACED. THE DAMAGE CAUSED THE GAS PUMPS TO SHUTOFF AND MAKING FUELING THE VEHICLE UNSAFE. THE TANK AND NECK ARE ONE UNIT. THE DEALER NOR THE MANUFACTURER CAN EXPLAIN HOW SOMETHING LIKE THIS COULD OF OCCURRED. THE CAR WAS NEVER IN ANY SORT OF ACCIDENT NOR WAS THERE ANY SIGNS OF DAMAGE ELSEWHERE TO THE VEHICLE.

12/26/2016

THE VEHICLE BEGAN SHOWING SIGNS OF MALFUNCTION IN AUGUST OF 2012 (VEHICLE WAS LEASED THE END OF JUNE) WHEN IT WOULD TAKE SEVERAL ATTEMPTS TO START THE VEHICLE AND ONCE STARTED THE VEHICLE WOULD OCCASIONAL CUT OFF OR RUN REALLY ROUGH FOR ABOUT 30 MINUTES. THE ENGINE LIGHT STAYED ILLUMINATED FOR 2 DAYS. I TOOK THE CAR TO THE DEALER TO HAVE IT SERVICED AND AFTER 2 DAYS THEY WERE UNABLE TO REPLICATE THE PROBLEM. RETURNED VEHICLE TO ME WITH NO RESOLUTION. CAR RAN FINE FOR 4 MONTHS THEN ON DECEMBER 17TH THE SAME ISSUES BEGAN TO OCCUR BUT MORE SEVERE THIS TIME. I WAS TRAVELING ON A RURAL HIGHWAY AT 45 MPH WHEN THE WHOLE CAR SHUT OFF LEAVING NO POWER, BRAKING OR STEERING CAPABILITIES. LUCKILY THERE WAS NO ONE RIGHT BEHIND ME AND I WAS ABLE TO COAST THE CAR TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND EJECTED THE KEY. RESTARTED THE VEHICLE AND LIMPED THE CAR BACK TO MY DRIVEWAY AS IT WOULD NOT GO OVER 30 MPH WITH THE PEDAL PUSHED TO THE FLOOR. THE VEHICLE REMAINED IN SERVICE FOR 2 DAYS AND THE DEALERSHIP DIAGNOSED IT AS A FUEL MODULE ISSUE, REPLACED THE MODULE AND RETURNED THE CAR. ON SATURDAY DECEMBER 22ND THE SAME ISSUES OCCURRED AGAIN. THE CAR WAS TAKEN BACK TO THE DEALERSHIP FOR A 3RD TIME AND REMAINED THERE FOR 22 DAYS AS THE MECHANICS COULD NOT REPLICATE THE ISSUE AGAIN. FINALLY THE PROBLEM WAS DIAGNOSED AS A CRACK IN THE WIRING HARNESS AND VIBRATION WAS CAUSING THE WIRE TO TOUCH THE ENGINE AND STALL OUT. THE CRACK WAS FIXED WITH TAPE AND THE WIRE ROUTED AWAY FROM THE ENGINE. I DO NOT FEEL COMFORTABLE DRIVING THE CAR TO AND FROM WORK AS I TRAVEL ON VERY SUBURBAN ROADS TO GET THERE. VOLKSWAGEN IS NOT WILLING TO TAKE THE CAR BACK AS THEY FEEL THE ISSUE HAS BEEN RESOLVED. A VEHICLE THAT COMPLETELY SHUTS OFF AT HIGH SPEEDS IS A SEVERE CONCERN. *TR

1/14/2013

EXCESSIVE HIGH IDLE CAUSING CAR HARD TO BRAKE. I NEED TO CONSTANTLY APPLY HIGH BRAKE PRESSURE TO KEEP THE CAR STOPPED. IDLE STAYS ABOVE 900 RPM ALL THE TIME. *TR

8/23/2013

UPON TURNING THE VEHICLE, THE ENGINE STARTS UP NORMALLY. HOWEVER AS SOON AS THE ENGINE IS STARTED UP, IN PARK MODE, THE STEERING WHEEL INSTANTLY BEGINS TO VIOLENTLY AND OUT OF CONTROL SHAKE, VIBRATE, TWISTS, AND SHAKE THE WHOLE VEHICLE. THE ACT DOES NOT STOP UNTIL THE VEHICLE IS TURNED OFF. THIS HAPPENS FOR AN ADDITIONAL THREE TO FOUR TIMES UNTIL THE VEHICLE IS TURNED OFF, AND STEERING WHEEL IS TURNED EITHER WAY UNTIL YOU FEEL IT LOCK INTO PLACE OR CLICK INTO PLACE. THIS HAPPENS AT LEAST ONCE A WEEK. THERE IS VIDEO OF THE INCIDENT. *TR

6/1/2013

THE ENGINE STALLED WHILE DRIVING( SPEED 5-10MPH). STEERING WHEEL IMMEDIATELY AUTOMATICALLY LOCKED,LOST CONTROL OVER THE CAR.THE COMPUTER SHOWED A PROBLEM WITH THE BATTERY (THE SIGN WAS DISPLAYED FOR A FEW SECONDS). PUSHED THE BRAKES - BRAKES WORKED. REMOVED THE KEY AND STARTED THE CAR AGAIN, THE CAR STARTED UP AND EVERYTHING HAS STABILIZED. *TR

7/7/2013

VOLKSWAGEN CC HAS SIGNIFICANT PROBLEMS WITH POOR TIRE WEAR, CUPPING. I WAS TOLD BY SERVICE DEPARTMENT THAT VOLKSWAGEN HAS A EUROPEAN ALIGNMENT THAT "TOES IN"? FOR HANDLING. THE TIRES WEAR POOR. THEY REPLACED ONE TIRE THAT WAS IN REALLY BAD SHAPE AND I PURCHASED ANOTHER. SOON AFTER THE OTHER TWO TIRES DID THE SAME THING. THE TIRE COMPANY DOBBS IN ST. LOUIS TOLD ME THAT THE VOLKSWAGEN ALIGNMENT CAUSES BAD WEAR. VOLKSWAGEN SAYS THE ALIGNMENT IS FINE. *TR

4/27/2015

I PURCHASED THE VEHICLE 12/12 AS A DEMO WITH 5K MILES ON IT. THE TIRES AROUD 9,000 MILES WERE WORN SO UNEVEN I JUST COULDNT TAKE IT ANYMORE. AFTER GOING BACK AND FORTH WITH DEALER THEY AGREED THAT THEY WOULD PAY FOR 3 TIRES IF I WOULD PAY FOR ONE. I DID IT AND THOUGH I WOULD BE DOING GREAT WITH MY NEW MICHELIN PILOT SPORT AS3, BUT SINCE THE LAST ROTATION I FEEL LIKE I AM DRIVING A TRAIN (RUH, RUH. RUH. RUH). I AM GOING TO BRING UP THE NEGATIVE CAMBER ISSUE THAT MANY MANY PEOPLE COMPLAINE ABOUT AND SEE IF THERE IS A PERMANENT FIX. IN MY AND MANY OTHER PEOPLES OPINION THIS CAR IS PERFECT MINUS THIS. I WOULD THINK BY NOW THEY WOULD HAVE COME CLEAN AND ISSUED A RECALL OF SOME SORT.

12/13/2015

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 1,400...UPDATED 06-19-13 *BF THE CONSUMER STATED THE DEALER ADVISED DUE TO THE FAILURE THE CLUTCH WILL PROBABLY WEAR OUT IN 20-30K MILES. THE CONSUMER STATED TO HAVE EXPERIENCED THE VEHICLE DRIVING ON ITS OWN AFTER RELEASING THE GAS PEDAL. UPDATED 06/27/2013*JS

4/24/2013

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE ACCELERATE CAUSING THE VEHICLE TO CRASH INTO A GROCERY STORE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER HAND THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,200.

9/29/2015

I FOUND OUT VW HAS RE-DESIGNED THEIR BRAKES FOR A 'SOFT FEEL'. BUT THE BRAKES NOW TRAVEL ALMOST TO THE FLOOR WHEN SLOWLY PUSHED DOWN, AND YOU HAVE TO PUMP THE PEDAL TO GET A FEEL THAT THE BRAKES ARE TAKING EFFECT. IN FACT THE TRAVEL OF THE BRAKE PEDAL IS LOWER THAN THE LEVEL OF THE GAS PEDAL AND THIS IS WHERE THE SAFETY ISSUES COMES IN. BECAUSE OF THIS EXCESSIVE BRAKE PEDAL TRAVEL, I HAVE ON A NUMBER OF OCCASIONS FOUND MY FOOT PRESSING BOTH THE BRAKE AND GAS PEDALS AT THE SAME TIME. PARTICULARLY AT SLOW SPEEDS - LIKE IN HEAVY TRAFFIC, OR COMING TO A SLOW STOP IN THE GARAGE. WHEN THAT HAPPENS, THE ENGINE STARTS TO REV UP AS THE BRAKES TRY TO STOP THE CAR - NEEDLESS TO SAY IT SCARED THE CRAP OUT OF ME. CHECKING THE VARIOUS CAR FORUM WEB SITES (EDMUNDS, KELLY, ETC.), I FOUND OUT I AM NOT ALONE WITH THIS PROBLEM. I'VE GONE BACK TO THE DEALER WHO BLED THE BRAKES AND DONE THE USUAL CHECKS AND SAID THE BRAKES WHERE 'UP TO SPEC'. BUT THE SERVICE MANAGER ADMITTED THAT THE NEW VW BRAKING SYSTEMS ARE "SOFT" AND IF YOU HAVE BIG FEET, YOU HAVE TO LEARN TO REPOSITION YOUR FOOT EACH TIME YOU WHAT TO USE THE BRAKES. HE ALSO SAID TO BE AWARE THAT THE LONG BRAKE PEDAL TRAVEL MY "FEEL FUNNY" FOR A WHILE - LIKE THE CAR ISN'T GOING TO STOP . IF I HAVE TO REPOSITION MY FOOT EACH TIME TO BRAKE IN ORDER TO AVOID THE GAS PEDAL , I'LL END UP WRAPPING THE CAR AROUND A POLE ! HERE IS THE KICKER - I'VE HAD THE CAR A MONTH WITH 500 MILES ON IT AND THIS HAS HAPPENED AT LEAST 6 TIMES! HELP! *TR

5/29/2012

EXCESSIVE HIGH IDLE CAUSING CAR HARD TO BRAKE. I NEED TO CONSTANTLY APPLY HIGH BRAKE PRESSURE TO KEEP THE CAR STOPPED. IDLE STAYS ABOVE 900 RPM ALL THE TIME. *TR

8/23/2013

PURCHASED THIS CAR NEW. STARTED EXPERIENCING SHUDDERING AND GRINDING SENSATION FROM THE FRONT END OF CAR WHEN IN MOTION. IT IS ESPECIALLY BAD AT LOWER SPEEDS. THE DEALERSHIP CLAIMS TO HAVE CHECKED THE BRAKES AND SUSPENSION OF THE CAR AND FOUND NOTHING WRONG. HOWEVER, THEY FOUND THAT MY TIRES ARE CUPPING AND THAT IS CAUSING THE PROBLEM. I AM FEARFUL TO DRIVE THIS CAR AT HIGHWAY SPEEDS. I BELIEVE A TIRE OR SUSPENSION FAILURE IS IMMINENT.

6/11/2015

POSSIBLE ODOMETER FRAUD: VEHICLE TRADED-IN TO VAN CHEVROLET DEALERSHIP IN SCOTTSDALE, ARIZONA WITH MILEAGE AT OR AROUND 54,300. VEHICLE NOW LISTED FOR SALE ON DEALERS WEBSITE WITH 49,528 MILES. DEALER MAY HAVE REVERSED ODOMETER TO APPEAR VEHICLE HAS LOWER MILEAGE THAN ACTUAL. DEALER ALSO OFFERS CARFAX TITLE DOCUMENT ACCESS FOR POTENTIAL BUYERS TO LOOK AT MILEAGE, REGISTRATION, ACCIDENT AND OTHER HISTORY OF VEHICLE AND CARFAX WAS UPDATED TO REFLECT 49,528 MILEAGE AS WELL AS WELL AS HAVING NO ACCIDENT HISTORY WHICH ALSO IS NOT TRUE; VEHICLE WAS REPORTED BEING IN A COLLISION ACCIDENT IS 2015.

2/29/2016

I HAVE HAD VW CC'S SINCE 2009 AND HAVE BEEN TRADING THEM IN FOR A NEW MODEL EACH YEAR. UPON GETTING A 2013 VW CC I RETURNED TO THE DEALER THE WITHIN 72 HOURS OF PURCHASING THE CAR AS I HAVE BEEN HAVING STALLING ISSUES AT LOW SPEEDS (ESPECIALLY WHILE TURNING) DUE TO THE NATURE OF THE DSG TRANSMISSION. I HAVE BROUGHT MY VEHICLE BACK SEVERAL TIMES IN REGARDS TO THE SAME ISSUE. THE FIRST TIME, I WAS TOLD THAT THE FUEL PUMP NEEDED CHANGING (AT 36 MILES), THE SECOND, THIRD AND FOURTH TIMES I BROUGHT THE CAR INTO GUNTHER VW I WAS TOLD BY THE HEAD SERVICE ADVISOR THAT THE ISSUES ON MY CAR WERE RESOLVED AND I SHOULD NOT HAVE ANY FURTHER ISSUES EACH TIME. NEEDLESS TO SAY WHEN I SPOKE WITH THE MECHANIC DIRECTLY HE INFORMED ME THAT THEY WERE NOT ABLE TO DETECT THE PROBLEM (EVEN THOUGH I HAD VIDEO OF THE CAR CAUSING THE ISSUE) AND NOTHING WAS DONE. NOT ONLY WAS I LIED TO MANY TIMES, BUT VW CORPORATE WAS WILLING TO SWAP OUT MY CAR WITH A NEW ONE AS I HAVE BEEN A LOYAL CUSTOMER AND THEY DID NOT WANT TO LOSE ME. HOWEVER DUE TO THE EXTREME NEGLIGENCE AND LIES OF THE HEAD SERVICE ADVISOR I WAS DENIED A SWAP AS HE INFORMED CORPORATE THAT THERE ARE NO ISSUES WITH MY CAR. UNTIL THIS DAY MY VEHICLE STILL STALLS AT LOW SPEEDS AND IS A HAZARD AND DANGER TO MYSELF AND THE PUBLIC, YET NO ONE AT VW CARES ENOUGH TO TAKE RESPONSIBILITY AND PROVIDE ME WITH A VEHICLE THAT I FEEL SAFE TRANSPORTING MY FAMILY IN. I DON'T CARE ABOUT MY CARE, I WILL NEVER BE RETURNING TO VW EVEN AFTER HAVING 3 CC'S AND NUMEROUS OTHER VEHICLES, BUT I WANT TO MAKE SURE NO ONE GETS INJURED OR DIES DUE TO THEIR GROSS NEGLIGENCE. *TR

6/24/2014

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (LEITH VOLKSWAGEN OF RALEIGH, 4005 CAPITAL HILLS DR., RALEIGH, NC 27616) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 10280614. THE CONTACT WAS THEN REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

5/7/2018

I OWN A 2013 VC CC WITH ABOUT 76,000 MILES ON IT. CAR IS AN EXCELLENT CONDITION AND IS STILL PRETTY NEW WHEN SUDDENLY MY CAR BEGAN TO SHUT OFF WHILE DRIVING. THERE WERE NO PROGRESSION OF PROBLEMS. THE ISSUE OCCURRED SUDDENLY. WHILE DRIVING ON THE ROAD OR WHILE STATIONARY AT A RED LIGHT, ALL THE SUDDEN WHILE ATTEMPTING TO ACCELERATE, THE CAR WOULD BEGIN JERKING AND THE ENGINE WOULD JUST REV UP AS IF THE CAR WAS IN NEUTRAL POSITION UNTIL EVENTUALLY SHUTTING OFF AND PARKING AND ENGINE INDICATOR LIGHTS WOULD TURN ON. IF I WAS STOPPED AT A LIGHT IN DRIVE POSITION, THE PARKING LIGHT WOULD SUDDENLY TURN ON AND I WOULD HAVE NO MOBILITY OF THE VEHICLE. THE CAR WOULD STILL BE ON, BUT WOULD NOT MOVE. I WOULD HAVE TO POSITION IT IN PARK, RESTART THE VEHICLE AND IT WOULD JUMP START BEFORE THE SAME PROBLEM OCCURRED AGAIN AND AGAIN AND AGAIN. AFTER TAKING IT TO THE DEALER, I WAS INFORMED THAT I WOULD HAVE TO REPLACE THE MECHATRONIC UNIT, WHICH IS BASICALLY THE COMPUTER THAT CONTROLS THE TRANSMISSION. REPLACEMENT COSTS WERE $1800. THEY WERE GENERALLY UNSURE OF WHY A NEW VEHICLE WOULD HAVE THESE ISSUES, MENTIONING IT MAY HAVE BEEN WATER DAMAGE FROM STREET FLOODING OR MOISTURE GETTING INTO THE UNIT. EITHER WAY I FEEL IN A BRAND NEW CAR, THESE ISSUES SHOULD NOT BE OCCURRING AND ARE EXTREMELY DANGEROUS IF I HAD BEEN DRIVING ON A HIGHWAY AND THEN THE VEHICLE SUDDENLY SHUTS OFF.

8/26/2016

WHILE TRAVELING ON THE FREEWAY IN SAN DIEGO, MY CAR STARTED SHAKING AND LOSING POWER. THEN THE EPC & CHECK ENGINE LIGHTS TURNED ON, ON THE DASHBOARD. I WAS BARELY ABLE TO PULL OVER TO THE SHOULDER, AND DRIVE OFF THE UPCOMING EXIT RAMP. I LOST TOTAL ENGINE POWER, AND I HAD TO CALL THE TOWING TRUCK TO TAKE ME TO THE CLOSEST DEALERSHIP, AS THE CAR IS STILL UNDER WARRANTY. I WAITED 5 HOURS TO FIND OUT WHAT WAS HAPPENING, AS I LIVE IN ANOTHER CITY. THE DEALERSHIP TECHNICIAN TOLD ME THAT THEY RECORDED SEVERAL PISTON MISFIRES, BUT AFTER RESETTING THE COMPUTER, THE FAULTS NEVER CAME BACK. THEIR INTERNAL POLICY REQUIRED THE FAULT TO BE PRESENT FOR THE COMPANY TO COMPLY TO REPLACE FAULTY PARTS, EVEN WHEN THEY HAD THE RECORDS. THEY TOLD ME THEY COULD NOT HELP ME, AND ADVISED TO TAKE THE CAR AND DRIVE IT TO THE DEALERSHIP WHERE I LIVED. I DID SO, AND I GOT THE SAME RESPONSE FROM MY LOCAL DEALERSHIP. THEY TOLD ME THEY WOULD NOT HELP ME DUE TO INTERNAL POLICIES, AND THAT I SHOULD DRIVE THE CAR AS IS, UNTIL THE ISSUE CAME UP AGAIN. I EXPLAINED THIS COULD PUT ME & MY FAMILY AT RISK OF INJURY, EVEN POSSIBLE DEATH DUE TO A HIGHWAY ACCIDENT, NOT TO MENTION THE COST I COULD INCUR FOR ANOTHER TOW TRUCK & HOTEL EXPENSES. THEY DECLINED TO REPLACE THE PARTS, EVEN AFTER I OPENED A CASE WITH THEIR CUSTOMER SUPPORT MANAGER. I EXPLAINED I WOULD HAVE TO SEEK LEGAL ADVICE AS I FELT I WAS BEING A VICTIM OF FRAUD BY WV COMPANY. THE LOCAL DEALERSHIP NOT ONLY NOT FIXED MY PROBLEM, BUT HE CHARGED ME WITH A CHECK-UP FEE. I COULD NOT BE MORE DISSAPOINTED AT THIS COMPANY.

1/2/2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE TIRES RUBBED AGAINST THE VEHICLE ABNORMALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TIRES WERE REPLACED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,891.

10/22/2014

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 235/40R 18/95H (NA). WHILE DRIVING 40 MPH, AN ABNORMALLY LOUD NOISE EMITTED FROM THE FRONT TIRES. THE CONTACT STATED THAT THE FAILURE BECAME PROGRESSIVELY WORSE, WITH ROAD NOISE ENTERING THE VEHICLE EVERY TIME IT WAS UTILIZED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT ALL THE TIRES WERE OUT OF ROUND AND WERE CUPPING. THE TIRES WERE NOT REPLACED. THE TIRES WERE THE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 17,000.

9/15/2015

2013 VOLKSWAGEN CC EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES. WHILE DRIVING AT ALL SPEEDS, AN ABNORMALLY LOUD NOISE EMITTED FROM THE TIRES. THE VEHICLE HAD LESS THAN 15000 MILES ON THE TIRES WHEN THE PROBLEM BEGAN. THE ROAD NOISE GOT PROGRESSIVELY WORSE AND EVENTUALLY TOOK THE CAR TO THE DEALER. THE DEALER STATED THAT THE PROBLEM IS DUE TO CUPPING OF THE TIRES AND THAT I WOULD NEED TO REPLACE THE TIRES AND GET A REALIGNMENT. THE CAR HAS BEEN SERVICED ON A REGULAR BASIS THROUGH THE DEALER AND THE DEALER DID NOT MENTION ANY ISSUES WITH ALIGNMENT DURING THE SERVICES. OTHER OWNERS HAD PROVIDED SIMILAR ISSUES ON THE INTERNET AND THAT THE ISSUE HAD NOT RESOLVED AFTER BOTH NEW TIRES AND REALIGNMENT IN MANY CASES. THE ISSUE SEEMS TO BE RELATED TO BAD ALIGNMENT OR BALL JOINTS IN THE SUSPENSION WITH THE VEHICLE. I PLACED A COMPLAINT WITH VW AND THEY WOULD NOT FURNISH HOW MANY SIMILAR ISSUES WERE REPORTED BY THE CONSUMERS. VW CASE# 160380592.

4/27/2016

I HAVE REPLACE TWO SET OF TIRES ON MY 2013 VOLKSWAGEN CC. I TWICE BY TWO DIFFERENT VEHICLE MAINTENANCE COPIES THAT BOTH SET OF TIRES SHOWED CUPPING WEAR. THIS IS DUE TO VEHICLE SUSPENSION, SHOCKS, STRUTS. CURRENTLY THERE A LARGE NUMBER OF CUSTOMERS WHO PURCHASE THE VOLKSWAGEN CC MODEL COMPLAINING OF THE SAME PROBLEM. THERE WAS ALSO AN APPARENT LAWSUIT FILE (CASE 1:17-CV-23033-RNS), AGAINST VOLKSWAGEN OF AMERICA REGARDING THE SAME ISSUE MANY CUSTOMERS ARE HAVING. I FILED A COMPLAINT WITH VOLKSWAGEN OF AMERICA REGARDING MY PROBLEM, STATING THAT IN THE PASS COUPLE OF YEARS I HAD TO REPLACE TWO SET OF TIRES FOR THIS REASON. TIRE CUPPING CAN BE VERY DANGEROUS DUE TO UNEVEN TIRE WARE, NOT TO MENTION THE SUSPENSION BEING THE MAIN PROBLEM OF THE VEHICLE. IMPROPER SUSPENSION COULD LEAD TO DANGEROUS BREAKING ISSUES. AFTER READING THE MANY REVIEWS FROM CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE, AND REPORTING THIS ISSUE TO VOLKSWAGEN TO NO AVAIL SINCE 2010. I'M ASKING NNTSA TO PLEASE INVESTIGATE THIS DANGEROUS ISSUE THAT VOLKSWAGEN IS NOT ADMITTING TO. I HAVE INCLUDED THE COURT DOCUMENT THAT WAS FILED IN AUGUST OF 2017.

10/27/2017

AUTOMATIC HEADLIGHT FAILURE; APPARENTLY THE MOTOR IN THE HEADLIGHT FAILS LEAVING THE LIGHTS IN INAPPROPRIATE POSITION FOR NIGHT DRIVING; DEALER HAS THE CRUX OF THE PROBLEM BUT SEEMS LIKE AN UNUSUAL FAILURE, ESPECIALLY IF IT OCCURS WHILE DRIVING AT NIGHT; NOW THE HEADLIGHT IS IN A FIXED POSITION WHICH MAY NOT BE STRAIGHT; IT OCCURRED SPONTENOUSLY WHEN THE CARE TURNED ON

6/11/2018

LOW BEAM LIGHTS STOP WORKING. TURN LIGHTS OFF AND THEN BACK ON, LIGHTS WOULD WORK FOR 3 MINUTES. MUST REPEAT TO KEEP LIGHTS ON. THIS IS BOTH IN MOTION AND STATIONARY.

6/25/2019

TL* THE CONTACT OWNS A 2013 VOLKWAGEN CC. WHEN THE CONTACT SHIFTED THE VEHICLE INTO REVERSE, THE TRUNK POPPED OPEN. THE MECHANIC DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE PART WAS ORDERED, BUT THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 71,000.

9/9/2015

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING AT 80 MPH, THE TRUNK OPENED INDEPENDENTLY SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.

5/10/2016

UNDERBODY PROTECT SHIELD ON PASSENGER SIDE HAS TORN OFF FOUR TIMES UNDER NORMAL DRIVING CONDITIONS. THE MOST RECENT (12/23/2016) ON INTERSTATE 80 DRIVING WEST IN NEBRASKA RESULTING IN PIECES BREAKING OFF ONTO ONCOMING TRAFFIC. CAR WAS TRAVELING AT POSTED SPEEDS (APP 75MPH). ROADS WERE CLEAR, NO RAIN, GOOD HIGHWAY CONDITIONS. THIS HAS HAPPENED THREE TIMES PREVIOUSLY AND VW SUPPOSEDLY "FIXED" AT THE OWNER'S EXPENSE.

12/24/2016

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE OPERATING THE VEHICLE, THE SPEED SUDDENLY DECREASED WITHOUT WARNING. DURING THE FAILURE, THE INSTRUMENT PANEL INDICATORS FLASHED OFF AND ON. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VOLKSWAGEN OF NORTH SCOTTSDALE, 7001 CHAUNCEY LN, PHOENIX, AZ 85054) WHERE IT WAS DIAGNOSED THAT THE NOX SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

3/9/2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT TOOK THE VEHICLE TO WYOMING VALLEY AUDI (126 NARROWS RD, LARKSVILLE, PA 18651, 570-288-7411) TO BE SERVICED PER AN UNKNOWN RECALL. THE TECHNICIAN INFORMED THE CONTACT THAT THE CLOCK SPRING HAD FRACTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE CLOCK SPRING WAS PREVIOUSLY SERVICED PER AN UNKNOWN RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

8/10/2018

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO OPERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE LAMP WARNING INDICATOR ILLUMINATED. THE DEALER WSA NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

3/27/2019

The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.

7/22/2022