2011 Volkswagen CC Owner Complaints

WHILE DRIVING MY STEERING WHEEL CONTROLS STOPPED FUNCTIONING TO INCLUDE MY HORN, AIRBAG, ESP, AND TRACTION CONTROL. AFTER RESEARCHING THE WEB I FOUND THIS IS A COMMON ISSUE ON ALL VW MODELS AND OCCURS AROUND 40,000 MILES. APPARENTLY THE VW CLOCKSPRING IN THE STEERING COLUMN ASSEMBLY HAS A DESIGN FLAW, AND THERE IS NO RECALL AT THIS TIME. *TR

1/23/2014

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT BECAME DISTRACTED AND CRASHED INTO ANOTHER VEHICLE. IN ADDITION, THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND TOWED TO A DEALER WHERE THE CAUSE OF THE AIR BAG FAILURE WAS NOT DETERMINED. THE CONTACT WAS INFORMED THAT THE BUMPER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

10/6/2015

ON MULTIPLE OCCASIONS, VEHICLE FAILED TO START, BUT DISPLAYED A "STEERING WHEEL LOCK DEFECTIVE" ALERT. WHEN KEY IS REMOVED AND REPLACED IN THE IGNITION, IT WILL THEN START. IN ADDITION, THE ENGINE IS NOW IN NEED OF REPLACEMENT DUE TO OIL RUNNING LOW. THE VEHICLE WAS MAINTAINED ON ITS REGULAR 10,000 MILE SCHEDULE AND DID NOT GIVE ANY WARNINGS OR ALERTS. IT ALTOGETHER FAILED TO START AND GAVE ONLY A SHAKING/RATTLING NOISE WHEN TRYING TO CRANK. IN ALL INSTANCES, THE VEHICLE WAS STATIONARY.

10/12/2015

MY 2.0L TSI TIMING CHAIN TENSIONER FAILED CAUSING TIMING CHAIN TO JUMP TIMING AND DAMAGING OTHER ENGINE PARTS. I WAS DRIVING WHEN THE ENGINE LIGHT AND NOISE CAME IN.

2/11/2016

WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.

10/24/2015

A LITTLE OVER A MONTH AGO, I WAS LEAVING WORK AND CAME TO A STOP LIGHT. I ACCELERATED TO GO AFTER THE LIGHT TURNED GREEN AND THE CC STARTED TO ACCELERATE, AND THEN WITH NO WARNING, IT COMPLETELY LOCKED DOWN AND STALLED. I WAS ABLE TO CRANK IT BACK UP AND WENT HOME WITHOUT INCIDENT. THERE WERE NO WARNING MESSAGES, LIGHTS...ANYTHING TO INDICATE A PROBLEM. LATER THAT DAY, I TOOK MY DAUGHTER TO DANCE AND EXPERIENCED THE SAME ISSUE. I WAS ABLE TO TURN AROUND AND THE NEXT DAY WE PUT THE CAR IN THE SHOP. THE MECHANIC DETERMINED THAT IT WAS HAPPENING DUE TO AN OIL CAP NOT BEING PLACED IN RIGHT AFTER AN OIL CHANGE. THIS WAS FIXED, AND THE CAR PERFORMED OKAY FOR ABOUT A WEEK, AND THEN STALLED AGAIN; SAME CIRCUMSTANCE: MIDDLE OF TRAFFIC, AFTER A STOP, NO WARNING. THE CAR WENT BACK INTO THE SHOP. THIS TIME THE MECHANIC DETERMINED IT WAS SOMETHING TO DO WITH THE TURBO SEAL. THIS WAS 'FIXED'. CAR WAS RETURNED AND AGAIN WAS OKAY FOR ABOUT A WEEK. IT ONCE AGAIN STALLED. SAME CIRCUMSTANCE. THIS TIME, THE MECHANIC STATED HE DIDN'T KNOW WHAT WAS WRONG WITH IT. WE THEN TOOK THE CAR IN TO SOMEONE WHO SPECIALIZES IN VW. HE DETERMINED IT WAS A DEFECTIVE FUEL SENSOR. HE REPLACED THE SENSOR AND WE HAD THE CAR RETURNED TO US TODAY. IT DIED ON MY HUSBAND IN THE MIDDLE OF TRAFFIC. IT IS NOW BACK IN THE SHOP, BUT THE MECHANIC STATES HE HAS NO IDEA WHAT IS WRONG WITH IT; IT IS SHOWING NO ERROR CODES. I DON'T KNOW WHAT TO DO AT THIS POINT. I HAVE RESEARCHED THIS PROBLEM AND IT APPEARS TO BE COMMON IN VW CCS. HOW HAS THIS NOT BEEN A RECALL ISSUE? THIS IS EXTREMELY DANGEROUS; THERE IS NO WARNING WHEN IT COMPLETELY LOCKS DOWN. NOT TOO SAFE IN 5PM RUSH HOUR BUMPER TO BUMPER TRAFFIC.

12/31/2015

DRIVING AT 65 MPH SUDDENLY THE STEERING WHEEL SYSTEM WAS BLOCKED. BECOME VERY HARD TO MOVE THE STEERING WHEEL & ALSO VERY NOISE WHEN I WAS TRYING TO MOVE IT. THE CAR WAS TOOK TO DEALER AND THEY SAID. THAT THE STEERING GEAR BOX FAILED. LATER ON THE CUSTOMER SERVICE FREE PHONE LINE OF VW SAID THAT WAS A QUALITY ISSUE. THEY SAID ARE NOT LEGALLY RESPONSIBLE BECAUSE IS NOT WITHIN WARRANTY PERIOD. CC VW CAR SEEMS VERY UNSAFE CAR. *TR

10/19/2013

WHILE TURNING ONTO A MAJOR INTERSECTION, A RED STEERING WHEEL LIGHT POPPED UP ON MY DASH DISPLAY AND THE STEERING WHEEL LOCKED IMMEDIATELY... IT TOOK A GREAT DEAL OF STRENGTH TO GET MY CAR TO SAFETY IN A PARKING LOT BEFORE THE STEERING WHEEL COULD NOT BE MOVED AT ALL. CONTACTED THE DEALERSHIP I BOUGHT IT FROM AS I ONLY HAD THE CAR FOR 2 DAYS. *TR

12/15/2014

WHILE DRIVING MY STEERING WHEEL CONTROLS STOPPED FUNCTIONING TO INCLUDE MY HORN, AIRBAG, ESP, AND TRACTION CONTROL. AFTER RESEARCHING THE WEB I FOUND THIS IS A COMMON ISSUE ON ALL VW MODELS AND OCCURS AROUND 40,000 MILES. APPARENTLY THE VW CLOCKSPRING IN THE STEERING COLUMN ASSEMBLY HAS A DESIGN FLAW, AND THERE IS NO RECALL AT THIS TIME. *TR

1/23/2014

IGNITION COIL FAILURE ON NUMBER TWO CYLINDER. REPLACED ALL FOUR IGNITION COILS AS RECOMMENDED BY DEALER.

2/14/2017

WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.

10/24/2015

FOR NO APPARENT REASON, STEERING CLOCK SPRING CEASED FUNCTION, RESULTING IN THE LOSS OF STEERING WHEEL CONTROLS, BUT MORE IMPORTANTLY, THE HORN AND DRIVER'S SIDE AIRBAG. UPON INTERNET SEARCH, THIS IS A VERY COMMON PROBLEM, STARTING AT 50,000 MILES.

3/4/2017

DRIVING ALONG PUSH GAS NO RESPONDS CAR LIGHTS COME ON CAR NOT IN GEAR. ON HIGHWAY NO PHOTOS BUT THE 08 & 09 WERE RECALLED FOR THE SAME REASON.

11/11/2015

2011 VW SPORT CC - LESS THAN 52,000 MILES. STALLS WHILE DRIVING ON THE INTERSTATE. DEALER ADVISED TIMING CHAIN ISSUES AND WHILE REPAIRING THE ENGINE THEY HAD TO REPLACE UNRELIABLE PARTS. KNOWN ISSUE BUT NONE UNDER RECALL. THEY SAID A SCREEN SHATTERED IN THE ENGINE, A KNOWN ISSUE IS WHAT CAUSED ALL OF THIS. ALL MANUFACTURING ERROR. CUSTOMER CARE ADMITTED THAT AND SO DID THE DEALER SERVICE DEPARTMENT. QUOTE $1400. THEN THE NEXT DAY THEY "DISCOVERED" THE CAR NEEDED A NEW CAM SHAFT. NEW QUOTE $2200. NOTHING UNDER WARRANTY/RECALL . VW CUSTOMER CARE TOLD ME TO SAVE MY RECEIPTS INCASE A RECALL COMES ABOUT BUT DID NOT CARE ABOUT THE SAFETY OF THE CAR OR THE FACT THEY ARE REPLACING UNRELIABLE PARTS. IF THEY KNOW THEY ARE UNRELIABLE WHY ARE THEY NOT ON RECALL. WROTE A LETTER TO THE CEO AND GOT THE COST REDUCED TO $1400. RECEIPT SHOWS ONE PRICE NO BREAK DOWN OF COSTS AND WAS TOLD I COULD NOT HAVE THE PARTS BACK, EVEN THOUGH I JUST PAID $1400 FOR THEM. I HAVE NO IDEA WHAT WAS UNDER WARRANTY OR RECALL OR WAS IT ALL LABOR COST. VW DOES NOT CARE ABOUT THEIR CUSTOMERS. AND BY THE WAY THE AIR BAG IS STILL NOT REPAIRED, THAT IS UNDER RECALL. SAFETY IN VW - ZERO. *TR

12/28/2016

DRIVING AT 65 MPH SUDDENLY THE STEERING WHEEL SYSTEM WAS BLOCKED. BECOME VERY HARD TO MOVE THE STEERING WHEEL & ALSO VERY NOISE WHEN I WAS TRYING TO MOVE IT. THE CAR WAS TOOK TO DEALER AND THEY SAID. THAT THE STEERING GEAR BOX FAILED. LATER ON THE CUSTOMER SERVICE FREE PHONE LINE OF VW SAID THAT WAS A QUALITY ISSUE. THEY SAID ARE NOT LEGALLY RESPONSIBLE BECAUSE IS NOT WITHIN WARRANTY PERIOD. CC VW CAR SEEMS VERY UNSAFE CAR. *TR

10/19/2013

WHILE DRIVING MY STEERING WHEEL CONTROLS STOPPED FUNCTIONING TO INCLUDE MY HORN, AIRBAG, ESP, AND TRACTION CONTROL. AFTER RESEARCHING THE WEB I FOUND THIS IS A COMMON ISSUE ON ALL VW MODELS AND OCCURS AROUND 40,000 MILES. APPARENTLY THE VW CLOCKSPRING IN THE STEERING COLUMN ASSEMBLY HAS A DESIGN FLAW, AND THERE IS NO RECALL AT THIS TIME. *TR

1/23/2014

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WEST HOUSTON VOLKSWAGEN AT 281-675-8600 (17113 KATY FWY, HOUSTON, TX 77094) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING AT AN UNSPECIFIED SPEED, THE VEHICLE LOST POWER AND STALLED. THE VEHICLE WAS TOWED TO THE SAME VOLKSWAGEN DEALER, AT THE RECOMMENDATION OF THE MANUFACTURER, AND THE FUEL CONTROL MODULE WAS REPLACED. THE CONTACT WAS INFORMED THAT THE PART WAS NOT THE RECALL REMEDY. THE FAILURE RECURRED THREE TIMES AND THE SAME PART WAS REPLACED BY THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

4/13/2018

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ELECTRICAL POWER FOR OVER A YEAR WHILE WAITING TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). IN ADDITION, THE ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. PATTERSON TYLER VOLKSWAGEN (3800 CHANDLER HWY, TYLER, TX 75702, (903) 218-6222) AND HEWLETT VOLKSWAGEN (7951 HEWLETT LOOP, GEORGETOWN, TX 78626) WERE CONTACTED AND CONFIRMED THAT THE PART WAS UNAVAILABLE. THE DEALERS COULD NOT DETERMINE WHEN THE PART WOULD BE PROVIDED TO THE MANUFACTURER. THE CONTACT NO LONGER DROVE THE VEHICLE TO PREVENT A POTENTIAL FAILURE OR SAFETY RELATED SITUATION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

6/13/2018

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE WINDSHIELD WIPERS STOPPED WORKING; HOWEVER, THEY RESUMED WHEN THE CONTACT ACCELERATED AT 10 MPH OR MORE. THE FAILURE OCCURRED WHENEVER HE DROVE BELOW 10 MPH AND WHEN THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A TECHNICIAN WOULD COMMUNICATE WITH THE DEALER FOR A POSSIBLE RESOLUTION TO THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100. THE CONSUMER STATED WHEN HE SET THE WINDSHIELD WIPERS IN THE LOW POSITION, THEY OPERATED SUFFICIENTLY AS LONG AS HE WAS DRIVING, BUT WHEN HE STOPPED AT BUSY INTERSECTIONS, STOP SIGNS OR FOR ANY REASON THE WIPERS WOULD SHUT OFF COMPLETELY, LEAVING NO VISIBILITY THROUGH THE FRONT WINDSHIELD. THE CONSUMER STATED HE REMAINED WITHOUT VISION UNTIL HE MOVED SEVERAL FEET INTO THE INTERSECTION. THE DEALER RESOLVED THE ISSUE, BUT REFUSED TO ADMIT THERE WAS A PROBLEM. UPDATED 11/15/11

10/13/2011

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK AS THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT STATED THAT HE HAD TO PULL ON THE PEDAL IN ORDER TO RELEASE IT. THE VEHICLE WAS TAKEN TO DEALER WHO DID NOT PROVIDE A DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO STATED THEY WOULD CONTACT HIM AT A LATER DATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19,678. UPDATED 05/02/12*BF THE CONSUMER WAS INFORMED A HEADLINER CLIP HAD BECOME LOST DURING THE REPLACEMENT OF THE HEADLINER AND HAD BECOME LODGED BEHIND THE FOOT PEDAL. UPDATED 05/11/12

4/12/2012

COMPLETE FAILURE OF THE BRAKES. TRIED TO STOP AT 90 DEGREE TURN AND PEDAL WENT WITHIN TWO INCHES OF THE FLOOR. CAR HAD ALMOST NO BRAKES. WENT OFF THE ROAD BUT WAS ABLE TO KEEP IT OUT OF 6 FOOT DITCH. CAR WAS TOWED TO DEALER AND I WAS TOLD THAT A FAILURE IN THE VACUUM PUMP CAUSED THE PROBLEM. THIS FAILURE WAS CAUSED BY A BROKEN PART INSIDE. NO WARNING LIGHTS CAME ON. NO WARNING OF FAILURE WHATSOEVER. VW TREATED IT LIKE IT WAS THE SAME AS A FLAT TIRE. I FELT IT WAS A SAFETY ISSUE AND ASKED TO BE REMOVED FROM THE REMAINDER OF THE LEASE. I WAS TOLD THEY DON'T DO THAT. I TRADED THE CAR FOR ANOTHER VEHICLE AS I FELT THE VW CC WAS COMPLETELY UNSAFE. *TR

4/8/2013

THE DRIVER SIDE DOOR FELL OFF WHEN THE HINGE SNAPPED UPON OPENING. ALSO, THE UNDER BODY SHIELD FELL OFF, EXPOSING THE BRAKE LINES TO ROAD DEBRIS THAT MAY HIT IT. *TR

6/6/2013

FOR THE FOURTH TIME I HAVE GONE TO GET MY CAR CHECKED OUT, AND THE PROBLEM ISN'T GETTING RESOLVED. THERE'S A CONSTANT RATTLING, THAT MAKES THE CAR SEEMED UNBALANCED OF SORTS. ALSO MY TIRES ARE GETTING USED UP, VERY RAPIDLY AS LITTLE AS 2-3 MONTHS. THEY SAY THEY KNOW WHAT THE PROBLEM IS, BUT STILL MY CAR NEEDS TO BE BROUGHT IN FOR THE SAME THING. *TR

8/15/2013

AT 9:30 AM ON SUNDAY, SEPTEMBER 13, 2015 I WAS TRAVELING DOWN THE ROAD, AND THE CAR CUT OFF. TWO (2) ATTEMPTS TO RESTART THE CAR WERE UNSUCCESSFUL. AFTER AN HOURS WAIT (FOR AAA), ATTEMPTED TO RE-START THE CAR AND IT STARTED. NO CHECK ENGINE LIGHT WAS ON PRIOR TO THE INCIDENT AND NO USUAL NOISES. THE CAR JUST STOPPED RUNNING. THIS NOT NECESSARILY A COMPLAINT, BUT A REPORT FOR POSSIBLE RECALL RESEARCH PURPOSES. THANK YOU. *TR

9/14/2015

WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.

10/24/2015

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO EASTSIDE VOLKSWAGEN (28400 CHARDON RD, WILLOUGHBY HILLS, OH 44092) WHERE IT WAS DIAGNOSED THAT THE POSITIVE CRANKCASE VENTILATION AND FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE FOLLOWING DAY, THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES, BUT A FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

5/8/2018

The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 165,000.

7/25/2022