2013 Ford Taurus Owner Complaints

ENTERING STREET FROM PARKING AREA, POWER STEERING ASSIST FAILED. WARNING ON DASH STATED ELECTRONIC STEERING FAILED. WITH DIFFICULTY, STEERED CAR TO SIDE OF ROAD. TURNED CAR OFF. WHEN CAR RESTARTED, FAILURE SELF CORRECTED. APPEARS TO BE FAILURE OF COMPUTER CONTROL OF ELECTRONIC STEERING ASSIST. *TR

10/29/2012

WHILE DRIVING THE CAR AROUND A CURVE THE STEERING WHEEL LOCKED UP. THE "SERVICE POWER STEERING" MESSAGE CAME UP. AS WELL AS THE " STEERING ASSIST DEFAULT". WHEN THIS HAPPENED I WAS TRAVELING AT APPROXIMATELY 45 MPH. I COULDN'T MOVE THE STEERING WHEEL AT ALL. I SLID OFF THE SIDE OF THE ROAD INTO THE DITCH. IT WAS LIKE THE WHEEL HAD COMPLETELY LOCKED UP. JUST SO HAPPEN THERE WERE NO CARS CLOSE BEHIND ON I WOULD HAVE BEEN HIT. *TR

11/18/2014

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN MAY 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 4,000.

7/23/2013

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS TAKEN THE DEALER FOR RECALL SERVICE HOWEVER, THE CONTACT WAS DENIED THE RECALL REPAIR. THE DEALER STATED THAT THEY WOULD ONLY REPAIR VEHICLES THAT THEY HAD SOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT MILEAGE WAS 11,200. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

7/23/2013

I DROVE MY 2013 FORD TAURUS APPROXIMATELY 4 MILES TO MY HOME. AFTER CUTTING THE CAR OFF I NOTICED SMOKE BILLOWING FROM UNDER THE HOOD. I RESTARTED THE CAR TO BACK OUT FROM UNDER MY CARPORT. I CUT THE CAR OFF AND WITHIN SECONDS THE CAR WAS ENGULFED IN FLAMES CAUSING A TOTAL LOSS. THERE WERE NO WARNING SIGNS OR SIGNALS. IT WAS VERY QUICK. MY INSURANCE COMPANY SETTLED THE CLAIM AND IS SUBROGATING WITH FORD. FORD HAS SHOWN NO INTEREST ABOUT SEEING THE CAR, FINDING OUT WHAT HAPPENED OR DETERMINING THE POSSIBLE CAUSE OF THE FIRE. THIS IS VERY DISAPPOINTING AS THIS COULD HAVE BEEN VERY DANGEROUS IF IT HAD HAPPENED WHILE DRIVING, NOT TO MENTIONED IF IT HAD CAUGHT MY HOUSE ON FIRE. I AM VERY DISAPPOINTED WITH FORD AND CHOSE NOT TO PURCHASE ANOTHER FORD, NOR WILL I RECOMMEND ONE. BY THE WAY THE CAR WAS STILL UNDER WARRANTY AND HAD BEEN SERVICED AT THE FORD DEALERSHIP INCLUDING RECALLS. *TR

3/14/2014

CAR SPONTANEOUSLY STOPPED RUNNING. THE TOUCH SCREEN DISPLAY WENT DARK, THE DASH BOARD LIGHTS TURNED OFF AND THE ENGINE STOPPED WHILE TRAVELING A CITY STREET AT 25 MPH. THE CAR COASTED TO A STOP AND IT TOOK ABOUT A MINUTE TO RESTART IT. *TR UPDATED 2/11/16*JS

12/30/2014

ON SEPTEMBER 14, 2012 WE PURCHASED THE ABOVE DESCRIBED VEHICLE FROM LUMBERTON FORD LINCOLN, LUMBERTON, NC 28360. AMONG SEVERAL THINGS WRONG WE DISCOVERED THE REVERSE SENSOR SYSTEM IS INADEQUATE. THE ALARM IS NOT AUDIBLE IN THE CABIN OF THE VEHICLE IS THERE IS NORMAL CONVERSATION/RADIO NOISE. ALSO, THE ALARM DOES NOT ACTIVATE BEYOND 2 1/2 TO 3 FEET FROM THE REAR BUMPER. THE DEALER SAID THIS CANNOT BE CORRECTED. THIS IS A DEFINITE SAFETY ISSUE. IF THE OWNER/DRIVER IS EXPECTING THIS ALARM SYSTEM TO WARN THEM OF IMPENDING IMPACT, THEY WILL BE LIABLE. WE REQUESTED A REFUND/REPLACEMENT AND WERE DENIED. *TR

11/23/2012

WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, IT WAS NOTED THAT WHEN I SET THE CRUISE CONTROL AT 70 MPH, THE STATED SPEED LIMIT, THE DIGITAL NUMERICAL READOUT READ EXACTLY 70 MPH. THE SPEEDOMETER ALTHOUGH READS CONSISTENTLY 3-4 MPH ABOVE THE CRUISE CONTROL SETTING. THIS HAS OCCURRED SINCE I TOOK DELIVERY OF THE VEHICLE AS BRAND NEW FROM THE DEALER AND OCCURS REGARDLESS OF SPEED SETTING, I.E.: SAME ISSUE IF CRUISE IS SET AT 45 MPH, 55 MPH, 65 MPH, ETC. AFTER BECOMING CONCERNED THAT THE VEHICLE MAY IN FACT BE TRAVELING FASTER THAN THE DIGITAL CRUISE CONTROL SETTING WAS STATING, I TOOK THE VEHICLE BACK TO DEALER. THEY WERE UNABLE FIX THE ISSUE WITH EXACT EXPLANATION ON MY REPAIR ORDER READING: "CLIENT STATES WHEN CRUISE SET THE SPEEDOMETER ALWAYS 3-4 MILES HIGHER. NWP CONTACT FORD ADVISED TO DRIVE 2013 AND 2014 MODELS TO VERIFY CONCERN. BOTH MODELS SAME SYMPTOM. ALL OK AT THIS TIME."

9/5/2013

ON SATURDAY, AUG 17TH, OUR 2013 FORD TAURUS POLICE INTERCEPTOR (SEDAN) VIN:[XXX] WAS STOPPED AT A PLACE OF BUSINESS AND TURNED OFF. INITIALLY, THE VEHICLE WOULD NOT RESTART. AFTER A FEW MINUTES THE VEHICLE STARTED BUT WOULD NOT MOVE. THE VEHICLE WAS REMOVED FROM THE PREMISES BY A WRECKER AND TAKEN TO GRIFFIN FORD CO IN THOMASVILLE, GA. THIS DATE, AUG. 22, 2013, I SPOKE WITH A SERVICEMAN AT GRIFFIN FORD AND WAS TOLD THAT THE FRONT WHEEL AXLE HAD BROKEN AND THAT THE REPAIR PART WOULD BE BACK-ORDERED (PLACED ON AN EMERGENCY NEED BASIS), BUT NO REPAIR TIME FRAME COULD BE GIVEN DUE TO THE FACT THAT THERE WERE NO REPLACEMENT PARTS IN THE COUNTRY. WE HAVE HAD PREVIOUS PROBLEMS WITH BOTH OF OUR (ABOVE VIN # AND VIN:[XXX]) 2013 FORD TAURUS POLICE VEHICLES WITH THE PROBLEMS PREVIOUS TO THIS BEING EXCESSIVE GAS FUMES WITHIN BOTH VEHICLES (FUEL PUMP WAS REPLACED BEFORE RECALL WAS ISSUED ON BOTH CARS BUT AFTER RECEIVING RECALL, FUEL PUMPS WERE AGAIN REPLACED), CHECK ENGINE LIGHT WAS ON (EVAPORATIVE EMISSIONS SOLENOID WAS REPLACED, AIR BAG LIGHT WAS ON, SEAT BELT SENSOR WAS BAD AND THE BUCKLE/SENSOR WAS REPLACED. ALL OF THESE ISSUES HAVE OCCURRED THIS YEAR. AS YOU ARE AWARE, ALL REPAIRS TAKE TIME AND WE ARE ESPECIALLY CONCERNED ABOUT THE TIME FRAME TO RECEIVE AND REPAIR THE WHEEL AXLE. HAVE THERE BEEN OTHER REPORTS OF THIS TYPE OF PROBLEM? LOOKING FORWARD TO A RESPONSE FROM YOUR AGENCY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/22/2013

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE. UPON MAKING A LEFT OR RIGHT TURN, THE VEHICLE SPUTTERED AND ATTEMPTED TO STALL. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE THROTTLE BODY, BUT THE FAILURE PERSISTED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 7/29/15*CN UPDATED 10/05/2017*CN

4/9/2015

WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, IT WAS NOTED THAT WHEN I SET THE CRUISE CONTROL AT 70 MPH, THE STATED SPEED LIMIT, THE DIGITAL NUMERICAL READOUT READ EXACTLY 70 MPH. THE SPEEDOMETER ALTHOUGH READS CONSISTENTLY 3-4 MPH ABOVE THE CRUISE CONTROL SETTING. THIS HAS OCCURRED SINCE I TOOK DELIVERY OF THE VEHICLE AS BRAND NEW FROM THE DEALER AND OCCURS REGARDLESS OF SPEED SETTING, I.E.: SAME ISSUE IF CRUISE IS SET AT 45 MPH, 55 MPH, 65 MPH, ETC. AFTER BECOMING CONCERNED THAT THE VEHICLE MAY IN FACT BE TRAVELING FASTER THAN THE DIGITAL CRUISE CONTROL SETTING WAS STATING, I TOOK THE VEHICLE BACK TO DEALER. THEY WERE UNABLE FIX THE ISSUE WITH EXACT EXPLANATION ON MY REPAIR ORDER READING: "CLIENT STATES WHEN CRUISE SET THE SPEEDOMETER ALWAYS 3-4 MILES HIGHER. NWP CONTACT FORD ADVISED TO DRIVE 2013 AND 2014 MODELS TO VERIFY CONCERN. BOTH MODELS SAME SYMPTOM. ALL OK AT THIS TIME."

9/5/2013

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS, THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE, THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000...UPDATED 12-24-13 *BF THE CONSUMER STATED THE RADIO AND NAVIGATIONS SYSTEM WAS NOT WORKING.

10/1/2013

SUNROOF VIBRATION WITH SUNROOF OPEN ALL THE WAY WITH BACK WINDOWS CRACKED ABOUT AN INCH. VIBRATION IS SO BAD THAT YOU CAN NO SEE OUT OF THE REAR VIEW MIRROR. YOU CAN REACH UP AND TOUCH THE SUNROOF DEFLECTOR AND THE VIBRATION WILL STOP. I FEEL THAT IT IS A SAFETY ISSUE FOR NOT BEING ABLE TO SEE OUT OF THE REAR VIEW MIRROR WHEN THE VIBRATION IS HAPPENING. THE ONLY WAY TO STOP THE VIBRATION IS TO ROLL ALL OF THE WINDOWS DOWN. MY WIFE DRIVES THE CAR THE MOST AND WILL NOT LET THE WINDOWS ALL THE WAY DOWN WHEN SHE IS RIDING ON INTERSTATE. SHE LIKES THE SUNROOF OPEN AND CRACKS THE BACK WINDOWS TO ALLEVIATE THE PRESSURE BUT THE VIBRATION WILL NOT GO AWAY. VERY UNHAPPY WITH A BRAND NEW CAR THAT HAS AN ISSUE LIKE THIS! *TT

8/28/2013

I RESPONDED TO A RECALLL NOTICE AND TOOK MY CAR FOR AN INSPECTION BACK IN JUNE. FORD DOES NOT HAVE THE PARTS FOR THE REPAIR AND THEY ARE ON BACK ORDER STILL TODAY (AUGUST 14TH). DEALER INDICATED THAT THEY'VE WAITED AS LONG AS FOUR MONTHS FOR THE PARTS. FOR THIS SAFETY RECALL (15S02 /NHTSA 15V-040) WHERE THE DOORS COULD POSSIBLY POP OPEN IN A COLLISION THIS SEEMS TOO SLOW OF A RESPONSE TIME. DEALER ISN'T THE PROBLEM... FORD IS NOT SUPPLYING THE PARTS.

8/14/2015

POWER STEERING FAILED AND CAUSED VEHICLE TO BE VERY DIFFICULT TO CONTINUE PROPERLY AROUND A BEND IN THE ROAD. SIMULTANEOUS WITH THIS FAILURE, THE TRACTION CONTROL SYSTEM SENT UP AN ALARM AND THE TURN SIGNALS STOP WORKING AND THE LEVER HAS TO BE HELD IN PLACE TO MAKE THE INDICATORS WORK.

8/22/2016

WHILE DRIVING 75 MPH ON AN INTERSTATE, I LOST THE POWER STEERING AND WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD, A RED WARNING MESSAGE TO SERVICE POWER STEERING NOW CAME ON, AT THE SAME TIME TURN SIGNAL WOULD NOT WORK AND TRACTION CONTROL WARNING LIGHT CAME. SINCE IT WAS THE WEEKEND AND I WAS DRIVING HOME FOR CHRISTMAS I STILL DROVE THE CAR HOME. I NOW HAVE THE CAR AT DEALERSHIP, AND BEING TOLD NO RECALL ON THIS CAR. BUT THERE IS A RECALL ON OTHERS FOR SAME ISSUE. I DON'T HAVE THE COST YET BUT TRIED TO CALL FORD CUSTOMER SERVICE AND THEY ARE CLOSE FOR THE HOLIDAY. WAIT TO SEE WHAT'S NEXT. MILEAGE ON THE CAR WAS 60,070. *TR

12/26/2016

MY 2013 FORD TAURUS SEL HAS TERRIBLE VIBRATION AT ALL SPEEDS AND DOES IT EVERYDAY FORD HAD THE ENGINEER COME OUT 8 TO 10 TIMES THEY EVEN KEEPER MY 2013 TAURUS SEL FOR 3 WEEKS AND CALLED US AND TOLD US THEY WERE GOING TO BUY IT BACK BECAUSE THEY HAVE TRIED SIX SETS OF TIRES AND WHEELS AND THEY DON'T KNOW WHAT'S WRONG WITH IT WELL THEY KEEP IT ANOTHER WEEK AND ME AND MY WIFE TO OUT TO FIND OUT WHAT'S GOING ON THEY HAND US THE KEYS AND SAY THAT FORD IS NOT TAKING IT BACK AND THEY CAN'T FIGURE OUT WHAT'S WRONG WITH IT. THE CRAZY THING ABOUT IT THE ENGINEER WENT TO THREE OTHER DEALER SHIPS AND COULD NOT FIND ANOTHER 2013 TAURUS SEL THAT ROAD SMOOTH HE WENT TO OXMOOR FORD AND GOT ANOTHER 2013 TAURUS JUST LIKE OURS AND WAS BRINGING IT TO THE DEALER WHERE MINE WAS TO COMPARE THEM AND WHEN HE GOT TO OUR DEALER THIS IS WHAT HE SAID TO THESE ARE HIS EXACT WORDS ( IT FELT LIKE THE WHEELS WERE GOING TO FLY OFF ON THE WAY UP TO OUR DEALERSHIP HE SAID HE THOUGHT HE WAS GOING TO HAVE TO HAVE IT TOWED TO THE DEALER BECAUSE THE VIBRATION WAS SO BAD AND WAS A BRAND NEW ONE FROM ANOTHER DEALER AND THIS IS THE EXACT WORDS OUT OF FORDS ENGINEER AND HE TOLD US FORD HAS TO BUY IT BACK BECAUSE THEY ARE SO BAD HE EVEN PUT IN HIS REPORT FOR FORD TO BUY IT BACK AND FORD SCREWED US. FORD HAS A MAYOR PROBLEM WITH THE 2013 FORD TAURUS SEL VIBRATION AND NEEDS TO BE HELD ACCOUNTABLE. PLEASE HELP AN INVESTIGATION NEEDS TO BE DONE ITS VERY BAD THANKS. *TR

5/30/2013

WHILE BRINGING MY WIFE HOME FROM WORK,DOWN A CITY STREET, SHE YELLED OUT TO ME TO WATCH OUT...DEER! AUTOMATICALLY, I LOOKED TO THE RIGHT IN PEOPLE YARDS AND WOODED ARE,THEN LEFT, ONLY TO FIND THEM JUST SLIGHT TO MY RIGHT FORM THE CENTER OF OUR CAR. AT THIS POINT I KNEW THE BRAKES WERE IN GREAT SHAPE. HOWEVER THESE HALOGEN PROJECTION HEADLIGHTS HAVE A DECENT PATTERN, BUT ARE LIKE HAVING TWO CANDLES. WHY IS IT MY 2006 MERCURY MONTEGO HAD FACTORY HID HEADLIGHTS AND NOW 7 YEARS LATER THEY WENT BACKWARDS, AS OTHER CARS ARE NOW USING LED HEADLIGHTS? THIS WAS NOT THE ONLY TIME. THE NEXT TIME MY WIFE NOTICED A PERSON WALKING IN THE ROAD,WHY WHO KNOWS? EXCEPT I AM NOT HAPPY WITH WHAT I THINK IS POLITICS FORD IS DOING. THESE LIGHTING SYSTEM IS SO BAD IF I HAD THE HIGH BEAMS ON WHILE DRIVING WITH ON COMING TRAFFIC NOBODY BLINKS AT ME. (I KNOW THIS SHOULD NOT BE DONE FOR SAFETY REASONS, BUT I HAD TO PROVE TO MYSELF THAT IT'S NOT JUST ME DUE TO THE CHANGE OVER FROM HID TO HALOGEN LIGHTING. PS) TODAY MARCH 14 2014, I WROTE THRU THE WEBSITE PLANET FEEDBACK TO THE CEO OF FORD OVER THIS ISSUE. I ALREADY MENTIONED THIS ON SURVEYS FORD GAVE ME WHEN I PURCHASED THE AUTO, AND MENTIONED IT TO THE DEALERSHIP. *TR

3/14/2014

MY WIFE WAS STANDING OUTSIDE THE CAR HOLDING THE PASSENGER DOOR OPEN AND AS DOORS WILL DO, IT CLOSED SLOWLY ON IT'S OWN WEIGHT AND DUE TO THE DOOR SPRING CLOSING MECHANISM. SHE ACCIDENTALLY HAD HER THUMB IN THE DOOR WHERE IT WOULD CATCH, SO WHEN THE DOOR CLOSED SLOWLY, IT CAUGHT HER THUMB. WHAT SHE DID NOT EXPECT IS THAT THE DOOR IS SO SHARP ALONG THE METAL PIECE NEAR THE WINDOW THAT IT COMPLETELY AMPUTATED HER THUMB AND IT WAS LEFT HANGING IN THE DOOR. KEEP IN MIND THAT SHE WAS NOT EVEN CLOSING THE DOOR, SINCE SHE INTENDED TO GET BACK INTO THE CAR, SO THE RATE OF CLOSURE WAS EXTREMELY SLOW. I WATCHED THIS HAPPEN AND WAS AMAZED THAT HER THUMB WAS EVEN CUT, MUCH LESS COMPLETELY AMPUTATED. THIS DOOR PIECE IS WAY TOO SHARP ON THIS AUTOMOBILE AND COMPARED TO OTHER CARS, HAS VERY LITTLE TO KEEP IT FROM CAUSING SERIOUS INJURY. *TR

9/13/2013

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

7/14/2015

HAD ISSUES WITH LIGHTS NOT WORKING. TOOK IT TO GET IT FIXED. THEY "FIXED" IT. HAPPENED AGAIN A FEW DAYS LATER. WENT BACK IN TO GET FIXED. LATER WE WERE NOTIFIED THAT THE BACK TRUNK CAUGHT ON FIRE. BUMPER WAS MELTED AND THERE WAS DAMAGE TO THE TRUNK LID. ITEMS INSIDE WERE FINE. IF IT WAS BEING DRIVEN, I'M SURE THE DRIVER WOULD BE DEAD. THE FIRE WAS SO CLOSE TO THE GAS TANK. *TR

2/11/2014

WHILE BRINGING MY WIFE HOME FROM WORK,DOWN A CITY STREET, SHE YELLED OUT TO ME TO WATCH OUT...DEER! AUTOMATICALLY, I LOOKED TO THE RIGHT IN PEOPLE YARDS AND WOODED ARE,THEN LEFT, ONLY TO FIND THEM JUST SLIGHT TO MY RIGHT FORM THE CENTER OF OUR CAR. AT THIS POINT I KNEW THE BRAKES WERE IN GREAT SHAPE. HOWEVER THESE HALOGEN PROJECTION HEADLIGHTS HAVE A DECENT PATTERN, BUT ARE LIKE HAVING TWO CANDLES. WHY IS IT MY 2006 MERCURY MONTEGO HAD FACTORY HID HEADLIGHTS AND NOW 7 YEARS LATER THEY WENT BACKWARDS, AS OTHER CARS ARE NOW USING LED HEADLIGHTS? THIS WAS NOT THE ONLY TIME. THE NEXT TIME MY WIFE NOTICED A PERSON WALKING IN THE ROAD,WHY WHO KNOWS? EXCEPT I AM NOT HAPPY WITH WHAT I THINK IS POLITICS FORD IS DOING. THESE LIGHTING SYSTEM IS SO BAD IF I HAD THE HIGH BEAMS ON WHILE DRIVING WITH ON COMING TRAFFIC NOBODY BLINKS AT ME. (I KNOW THIS SHOULD NOT BE DONE FOR SAFETY REASONS, BUT I HAD TO PROVE TO MYSELF THAT IT'S NOT JUST ME DUE TO THE CHANGE OVER FROM HID TO HALOGEN LIGHTING. PS) TODAY MARCH 14 2014, I WROTE THRU THE WEBSITE PLANET FEEDBACK TO THE CEO OF FORD OVER THIS ISSUE. I ALREADY MENTIONED THIS ON SURVEYS FORD GAVE ME WHEN I PURCHASED THE AUTO, AND MENTIONED IT TO THE DEALERSHIP. *TR

3/14/2014

WHILE BRINGING MY WIFE HOME FROM WORK,DOWN A CITY STREET, SHE YELLED OUT TO ME TO WATCH OUT...DEER! AUTOMATICALLY, I LOOKED TO THE RIGHT IN PEOPLE YARDS AND WOODED ARE,THEN LEFT, ONLY TO FIND THEM JUST SLIGHT TO MY RIGHT FORM THE CENTER OF OUR CAR. AT THIS POINT I KNEW THE BRAKES WERE IN GREAT SHAPE. HOWEVER THESE HALOGEN PROJECTION HEADLIGHTS HAVE A DECENT PATTERN, BUT ARE LIKE HAVING TWO CANDLES. WHY IS IT MY 2006 MERCURY MONTEGO HAD FACTORY HID HEADLIGHTS AND NOW 7 YEARS LATER THEY WENT BACKWARDS, AS OTHER CARS ARE NOW USING LED HEADLIGHTS? THIS WAS NOT THE ONLY TIME. THE NEXT TIME MY WIFE NOTICED A PERSON WALKING IN THE ROAD,WHY WHO KNOWS? EXCEPT I AM NOT HAPPY WITH WHAT I THINK IS POLITICS FORD IS DOING. THESE LIGHTING SYSTEM IS SO BAD IF I HAD THE HIGH BEAMS ON WHILE DRIVING WITH ON COMING TRAFFIC NOBODY BLINKS AT ME. (I KNOW THIS SHOULD NOT BE DONE FOR SAFETY REASONS, BUT I HAD TO PROVE TO MYSELF THAT IT'S NOT JUST ME DUE TO THE CHANGE OVER FROM HID TO HALOGEN LIGHTING. PS) TODAY MARCH 14 2014, I WROTE THRU THE WEBSITE PLANET FEEDBACK TO THE CEO OF FORD OVER THIS ISSUE. I ALREADY MENTIONED THIS ON SURVEYS FORD GAVE ME WHEN I PURCHASED THE AUTO, AND MENTIONED IT TO THE DEALERSHIP. *TR

3/14/2014

THE REAR DRIVER SIDE BRAKES HAVE BEEN ACTING UP AND WILL MAKE A LOUD CLUNK WHEN YOU GO TO STOP, THE TIRE AND BRAKES SMELL HOT, TOOK IT TO A MECHANIC ON SUNDAY SAID A CALIBER WAS RUSTED AND IT SHOULD BE UNDER WARRANTY CALLED DEALERSHIP TOOK IT IN TO LIBERTY FORD IN BRUNSWICK OHIO. THEY SAID IT WAS THE BRAKE PAD AND ROTOR DUE TO THE WEATHER WE HAVE IN OHIO THAT IT WAS RUSTED AND WOULD NEED TO BE REPLACED AT 360. 00 FOR THE 2 PARTS PLUS LABOR, REALLY A 2013 YEAR CAR WITH UNDER 25,000 MILES ON IT. *TR

4/9/2014

MY WIFE AND I WERE TRAVELING ON US 35 NORTH OUT OF DALLAS, WHEN WE HEARD A LOUD BANG AS IF SOMETHING HIT THE WINDSHIELD. WE BOTH LOOKED UP, BUT THERE WAS NO MARK ON THE WINDSHIELD. LOOKED IN THE REAR VIEW MIRROR AND SAW THAT THE REAR WINDOW WAS SHATTERED. STOPPED AT A FORD DEALER IN DALLAS AND HE SAID IT HAD TO BE HIT BY A ROCK OR BULLET, BUT COULD NOT FIND EITHER. CONTACTED MY INSURANCE, WHO CONTACTED SAFELITE TO REPLACE THE WINDOW, BUT THEY DID NOT HAVE A REPLACEMENT IN DALLAS, WHICH I UNDERSTAND IS ONE OF THEIR DISTRIBUTION CENTERS, DEALER SECURED WINDOW WITH CRASH WRAP FOR ME AND I DROVE ON TO ALBUQ, WHERE SAFELITE REPLACED MY WINDOW. THEY ALSO COULD NOT FIND WHERE IT HAD BEEN HIT BY A ROCK OR BULLET. DROVE BACK TO HOUSTON AND CONTACTED THE SELLING DEALER, AND ALSO FORD'S CUSTOMER RELATIONSHIP CENTER. AS OF THIS DATE, 11/24/2012, THEY EITHER DON'T HAVE AN ANSWER OR HAVEN'T RETURNED MY CALLS. ON THE 2ND CALL TO FORD, THE GENTLEMAN DID TELL ME THE REGIONAL REPRESENTATIVE OF FORD SAID IT WAS NOT COVERED, BUT NO ONE HAS BOTHERED TO CONTACT ME. *TR

11/25/2012

DRIVER SIDE DOOR MIRROR APPEARS TO BE FADING IN COLOR, POSSIBLY LOSING POLARIZATION, SEEMS LIKE THAT PART OF THE MIRROR IS DEFECTIVE, IT GETS EXTREMELY HOT, TURNING BROWN AND CAN BE A DRIVING HAZARD IF THE ISSUE IS NOT CORRECTED.

5/25/2016

ON SATURDAY, AUG 17TH, OUR 2013 FORD TAURUS POLICE INTERCEPTOR (SEDAN) VIN:[XXX] WAS STOPPED AT A PLACE OF BUSINESS AND TURNED OFF. INITIALLY, THE VEHICLE WOULD NOT RESTART. AFTER A FEW MINUTES THE VEHICLE STARTED BUT WOULD NOT MOVE. THE VEHICLE WAS REMOVED FROM THE PREMISES BY A WRECKER AND TAKEN TO GRIFFIN FORD CO IN THOMASVILLE, GA. THIS DATE, AUG. 22, 2013, I SPOKE WITH A SERVICEMAN AT GRIFFIN FORD AND WAS TOLD THAT THE FRONT WHEEL AXLE HAD BROKEN AND THAT THE REPAIR PART WOULD BE BACK-ORDERED (PLACED ON AN EMERGENCY NEED BASIS), BUT NO REPAIR TIME FRAME COULD BE GIVEN DUE TO THE FACT THAT THERE WERE NO REPLACEMENT PARTS IN THE COUNTRY. WE HAVE HAD PREVIOUS PROBLEMS WITH BOTH OF OUR (ABOVE VIN # AND VIN:[XXX]) 2013 FORD TAURUS POLICE VEHICLES WITH THE PROBLEMS PREVIOUS TO THIS BEING EXCESSIVE GAS FUMES WITHIN BOTH VEHICLES (FUEL PUMP WAS REPLACED BEFORE RECALL WAS ISSUED ON BOTH CARS BUT AFTER RECEIVING RECALL, FUEL PUMPS WERE AGAIN REPLACED), CHECK ENGINE LIGHT WAS ON (EVAPORATIVE EMISSIONS SOLENOID WAS REPLACED, AIR BAG LIGHT WAS ON, SEAT BELT SENSOR WAS BAD AND THE BUCKLE/SENSOR WAS REPLACED. ALL OF THESE ISSUES HAVE OCCURRED THIS YEAR. AS YOU ARE AWARE, ALL REPAIRS TAKE TIME AND WE ARE ESPECIALLY CONCERNED ABOUT THE TIME FRAME TO RECEIVE AND REPAIR THE WHEEL AXLE. HAVE THERE BEEN OTHER REPORTS OF THIS TYPE OF PROBLEM? LOOKING FORWARD TO A RESPONSE FROM YOUR AGENCY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/22/2013

THE DRIVERS SIDE SEAT BELT HAS SPOOLED ALL THE WAY OUT AND WILL NOT RETRACT ON 2013 FORD TAURUS. NEW PARTS ON THE WAY, BUT SHOULDN'T THE SEAT BELT ASSEMBLY LAST MORE THAN 4-5 YEARS?..UPDATED 01/04/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 08/10/2017*JS

12/22/2016

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

5/8/2015

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

6/11/2015

WHILE DRIVING, THE WHEEL FELL OFF THE VEHICLE AND THE VEHICLE SWERVED. THIS OCCURRED AT A LOW SPEED (10MPH) UPON MORE CLOSELY INSPECTING THE VEHICLE, IT APPEARS THAT THE AXLE WAS BROKEN OFF OF THE VEHICLE. I HAVE A PHOTO OF THE BROKEN PIECE OF THE VEHICLE, AS WELL AS PHOTOS OF THE BROKEN SITUATION OF THE VEHICLE. THIS CAR WAS RENTED THROUGH BUDGET RENTAL CAR AGENCY, AND I DO NOT KNOW IF RESPONSIBILITY ALSO LIES WITH THE RENTAL CAR COMPANY AS WELL. *TR

4/5/2014

PURCHASED 2013 FORD TAURUS LIMITED NEW FROM DEALER. A MONTH AFTER PURCHASE, NOTICED TERRIBLE VIBRATION IN VEHICLE AT HIGHWAY SPEEDS. DEALERSHIP TRIED TO BLAME IT ON BAD TIRES, WHICH THEY REPLACED. DIDN'T SOLVE THE PROBLEM. SPOKE TO FORD CUTS SERVICE WITH NO RESOLUTION. DROVE 2 OTHER USED TAURUS' WITH SIMILAR RESULTS. *TR

8/24/2014

THERE WAS AN ACCIDENT OUR FORD TAURUS HIT A TREE CAUSING TREE TO COME OUT IF THE GROUND AND AROUND $13,000 WORTH OF DAMAGES AND NO AIRBAG WENT OFF HIT AT 12 FRO T IMPACT. FIGHTING FORD MOTOR TO HAVE THEM TEST THE BLACK BOX FOR INFORMATION AND POSSIBLE DEFECT BEFORE I DRIVE IT AFTER ITS FIXED.

3/15/2016

THE STEERING WHEEL STARTED GETTING LOOSE STARTING ABOUT 3 MONTHS AGO. THEN THE AIR BAG LIGHT STARTED COMING ON AND NOT GOING OFF. I SAW THE RECALL ON OTHER FORD MODELS FOR THE STEERING WHEEL AND THOUGHT THIS MIGHT BE THE SAME SCENARIO. I TRIED TO CONTACT FORD TWICE AND BOTH TIMES WAS INTERRUPTED BY THE AUTOMATED REQUEST TO TAKE A SURVEY. I DON'T KNOW IF THE STEERING WHEEL HAS EVER BEEN REMOVED, BUT I DO KNOW THAT THE DRIVERS AIRBAG WAS REPLACED AT SOME TIME.

4/25/2018

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE EPS WARNING INDICATOR FLASHED AND THERE WAS A SUDDEN LOSS OF ELECTRONIC POWER STEERING. THE DEALER WAS NOT CONTACTED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER ISSUED ONE RECALL AND THREE TSBS FOR THE STEERING; HOWEVER, THE VIN WAS EXCLUDED. THE MANUFACTURER SUGGESTED THAT THE DEALER REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. *TT

3/5/2018

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE STEERING ANGLE SENSOR WAS POSITIONED AT 80 DEGREES AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE LOCAL DEALER (BURDICK FORD IN CENTRAL SQUARE, NY) WERE BOTH NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,900.

5/30/2018

ON SATURDAY, AUG 17TH, OUR 2013 FORD TAURUS POLICE INTERCEPTOR (SEDAN) VIN:[XXX] WAS STOPPED AT A PLACE OF BUSINESS AND TURNED OFF. INITIALLY, THE VEHICLE WOULD NOT RESTART. AFTER A FEW MINUTES THE VEHICLE STARTED BUT WOULD NOT MOVE. THE VEHICLE WAS REMOVED FROM THE PREMISES BY A WRECKER AND TAKEN TO GRIFFIN FORD CO IN THOMASVILLE, GA. THIS DATE, AUG. 22, 2013, I SPOKE WITH A SERVICEMAN AT GRIFFIN FORD AND WAS TOLD THAT THE FRONT WHEEL AXLE HAD BROKEN AND THAT THE REPAIR PART WOULD BE BACK-ORDERED (PLACED ON AN EMERGENCY NEED BASIS), BUT NO REPAIR TIME FRAME COULD BE GIVEN DUE TO THE FACT THAT THERE WERE NO REPLACEMENT PARTS IN THE COUNTRY. WE HAVE HAD PREVIOUS PROBLEMS WITH BOTH OF OUR (ABOVE VIN # AND VIN:[XXX]) 2013 FORD TAURUS POLICE VEHICLES WITH THE PROBLEMS PREVIOUS TO THIS BEING EXCESSIVE GAS FUMES WITHIN BOTH VEHICLES (FUEL PUMP WAS REPLACED BEFORE RECALL WAS ISSUED ON BOTH CARS BUT AFTER RECEIVING RECALL, FUEL PUMPS WERE AGAIN REPLACED), CHECK ENGINE LIGHT WAS ON (EVAPORATIVE EMISSIONS SOLENOID WAS REPLACED, AIR BAG LIGHT WAS ON, SEAT BELT SENSOR WAS BAD AND THE BUCKLE/SENSOR WAS REPLACED. ALL OF THESE ISSUES HAVE OCCURRED THIS YEAR. AS YOU ARE AWARE, ALL REPAIRS TAKE TIME AND WE ARE ESPECIALLY CONCERNED ABOUT THE TIME FRAME TO RECEIVE AND REPAIR THE WHEEL AXLE. HAVE THERE BEEN OTHER REPORTS OF THIS TYPE OF PROBLEM? LOOKING FORWARD TO A RESPONSE FROM YOUR AGENCY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

8/22/2013

SUNROOF VIBRATION WITH SUNROOF OPEN ALL THE WAY WITH BACK WINDOWS CRACKED ABOUT AN INCH. VIBRATION IS SO BAD THAT YOU CAN NO SEE OUT OF THE REAR VIEW MIRROR. YOU CAN REACH UP AND TOUCH THE SUNROOF DEFLECTOR AND THE VIBRATION WILL STOP. I FEEL THAT IT IS A SAFETY ISSUE FOR NOT BEING ABLE TO SEE OUT OF THE REAR VIEW MIRROR WHEN THE VIBRATION IS HAPPENING. THE ONLY WAY TO STOP THE VIBRATION IS TO ROLL ALL OF THE WINDOWS DOWN. MY WIFE DRIVES THE CAR THE MOST AND WILL NOT LET THE WINDOWS ALL THE WAY DOWN WHEN SHE IS RIDING ON INTERSTATE. SHE LIKES THE SUNROOF OPEN AND CRACKS THE BACK WINDOWS TO ALLEVIATE THE PRESSURE BUT THE VIBRATION WILL NOT GO AWAY. VERY UNHAPPY WITH A BRAND NEW CAR THAT HAS AN ISSUE LIKE THIS! *TT

8/28/2013

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS, THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE, THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000...UPDATED 12-24-13 *BF THE CONSUMER STATED THE RADIO AND NAVIGATIONS SYSTEM WAS NOT WORKING.

10/1/2013

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE EXITING A PARKING AREA IN REVERSE, THE ACCELERATOR PEDAL BECAME STUCK WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO INDEPENDENTLY SURGE BACKWARDS INTO A WALL. THE CONTACT APPLIED THE BRAKE PEDAL TO STOP THE VEHICLE, BUT IT CONTINUED DUE TO THE ACCELERATOR PEDAL BEING STUCK. THE DRIVER AND TWO PASSENGERS EXPERIENCED WHIPLASH DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

5/19/2015

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING APPROXIMATELY 60 MPH, THE COOLANT WARNING LIGHT ILLUMINATED. THE CONTACT NOTICED COOLANT LEAKING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE COOLANT WAS LEAKING FROM THE FREEZE PLUG AND WATER PUMP, AND BOTH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

9/3/2015

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE HAD A STRONG HESITATION WHEN APPROACHING A STOP OR WHILE MAKING A TURN. THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. IN ADDITION, THERE WAS AN EXTENSIVE AMOUNT OF DARK GRAY SMOKE FROM THE TAILPIPE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME AS TO WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/9/2016

VEHICLE STALLS AND HIGH SPEEDS AND GOES INTO "LIMP MODE" WHERE VEHICLE LOSES ALL POWER AND ACCELERATION. VEHICLE IMMEDIATELY BEGINS TO DECELERATE IN TRAFFIC CAUSING A VERY DANGEROUS AND HAZARDOUS SITUATION FOR THE DRIVER AND OTHER VEHICLES. THIS HAS NOW HAPPENED 8 TIMES IN MY TAURUS 5 OF WHICH WAS IN THE INTERSTATE IN EXCESS OF 70MPH. *TT CONSUMER STATED ISSUE WAS NOT RELATED TO THE FUEL PUMP, ISSUE WAS CAUSED BY THE FAULTY THROTTLE BODY. WARRANTY DID NOT COVER THE PART AND CONSUMER ENDED UP PAYING OUT OF POCKET FOR THE REPAIR. UPDATED 7/25/18*JB *TR

10/5/2017

I WAS DRIVING THE CAR IN DECEMBER 2017 ON THE HIGHWAY. I TURNED ON THE HEATED SEAT FOR THE DRIVER'S SIDE OF THE CAR. THE HEATER HEATED UP UNTIL IT WAS BURNING MY BUTTOCKS (IT FELT LIKE A BEE-STING). I TURNED THE SEAT OFF AND IT STOPPED BURNING. THIS HAS HAPPENED EVERY TIME I HAVE ATTEMPTED TO TURN THE HEATED SEAT ON SINCE THAT TIME REGARDLESS OF THE CAR BEING IN MOTION OR IN PARK. OCCASIONALLY, I SMELL AN ODOR THAT SMELLS LIKE WIRES BURNING. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THE HEATER IN THE BOTTOM AND BACK OF THE DRIVER'S SEAT NEEDS TO BE REPLACED; HOWEVER, IT IS NOT COVERED AS A SAFETY CONCERN (BECAUSE A RECALL HAS NOT BEEN ISSUED FOR THE SEAT HEATERS) NOR IS IT COVERED UNDER THE EXTENDED WARRANTY THAT WAS PURCHASED WITH THE AUTOMOBILE.

1/15/2018