2016 Ford Mustang Owner Complaints

ENGINE OIL COOLER TUBE ASSEMBLIES LEAK BROUGHT THE CAR TO THE DEALER TWICE PROBLEM NOT FIXED, YESTERDAY 4/12/17 BROUGHT THE CAR AGAIN FOR THE SAME PROBLEM, THE SERVICE DEPARTMENT IS SAYING THE COUJLD NOT FINISH THE JOB TODAY AND WANTS TO KEEP THE CAR OVER THE WEEKEND FOR FURTHER REPAIRS. WE PAID GOOD MONEY FOR THIS CAR, WE WANT TO USE THE CAR INSTEAD OF HAVING THE CAR I N THE REPAIR SHOP!

4/13/2017

DRIVESHAFT VIBRATION GETS WORSE WHEN GOING OVER 45 MILES EVEN WORSE GOING 80

4/21/2017

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE DRIVING 45 MPH, A LOUD ABNORMAL NOISE EMITTED FROM THE ENGINE AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 7,800.

5/20/2016

LOST POWER IN INSANELY BUSY IRVING/DALLAS INTERSECTION NEAR MAJOR HIGHWAY - COULD HAVE BEEN A HUGE ACCIDENT! 5400 PLUS MILES. FORD 2016 MUSTANG, V6 FROM A STANDING POSITION, SECOND CAR IN LINE AT RED LIGHT. LIGHT CHANGES, TRAFFIC STARTS TO MOVE, I STEPPED ON GAS AND NOTHING! HAD TO CREEP ACROSS TWO LANES OF BUSY TRAFFIC AND LIMP UP ONTO A SIDEWALK AS THAT THERE WAS NO BREAKDOWN SHOULDER. THAN GOD THE CURB WAS ABOUT 2 TO 3 INCHES HIGH. WRENCH ICON ON DASH: "SEE MANUAL". TURNED ENGINE OFF AND BACK ON - RPMS SURGED TO THE RED AND THEN DROPPED TO BELOW 1000. TRIED THE OFF/ON THING ABOUT 3 TIMES - SAME RESULTS. ENGINE WAS CHUGGING, MISSING, EVEN EXHAUST WAS CHUGGING LIKE SOME OLD JALOPY! CHECKED THE ELECTRONIC GAUGE READINGS - EVERYTHING WAS NORMAL EXCEPT THE VACUUM PRESSURE - IT WAS BETWEEN 5 AND 0! AFTER SEVERAL CALLS TO DEALERSHIP, FORD ROADSIDE ASSIST AND TOW COMPANY; TURNED CAR OFF AGAIN - 30 SECONDS TO A MINUTE LATER, RESTARTED IT - AND IT WAS RUNNING PERFECT - ENGINE LIGHT HOWEVER WAS ON. VACUUM LEVEL WAS RUNNING BETWEEN 17 AND 20. TOWED TO DEALERSHIP; IT'S A WEEK NOW AND I HAVE JUST LEARNED FROM THEM THAT IT'S THE THROTTLE BODY. WAS TOLD THAT "FORD HAD A BAD BATCH OF THESE" ON THIS ENGINE SIZE (V6). THE PART IS ON BACK ORDER. THE DEALERSHIP SERVICE REP STATED IT'S TAKEN AS LONG AS A "COUPLE OF MONTHS" BUT FORD IS GETTING FASTER AT GETTING THE PART OUT, SO IT COULD BE A WEEK TO TWO WEEKS TO GET IT IN. I HAVE SEEN REPORTS OF THIS SAME ISSUE ON CARCOMPLAINTS.COM FOR EXPLORERS - FROM JUN 5TH 2016 - STATING THAT FORD HAD 7000 THROTTLE BODIES ON BACK ORDER! THIS IS AN EXCEPTIONALLY DANGEROUS SITUATION WITH THESE THINGS LOSING POWER LIKE THIS ON HIGHWAYS AND IN MAJOR TRAFFIC. FORD NEEDS TO ISSUE A RECALL ON THIS THROTTLE BODY!

6/10/2016

TAKATA RECALL I BEEN DEALING WITH A ELECTRICAL PROBLEM WITH MY CAR AND ITS BRAND NEW. EVERY TIME I GET IN THE CAR AND TURN IT ON AND DRIVE FOR ABOUT 5 MINUTES MY MUSIC TURNS OFF AND SHOWS THE HORSE SYMBOL DISPLAYED ON THE SCREEN AND IT COMES BACK ON 10 MINUTES LATER. BUT THEN SOMETIMES IT DOES THAT AND THEN THE DISPLAY SCREEN TURNS BLACK AND I CAN'T TURN ON THE RADIO OR ANYTHING. AND THAT LAST FOR A FEW HOURS OR SO.. IT'S REALLY GETTING ANNOYING AND SOMETHING NEEDS TO BE DONE.

9/20/2016

FORD INTELLIGENCE/NOT SO INTELLIGENT THIS MORNING I WAS PUTTING MY 2 YEAR OLD CHILD IN HER CAR SEAT AS I NORMALLY DO WITH THE CAR STARTED AND I PLACED MY PURSE AND THE KEYS IN THE FRONT SEAT OF THE CAR. AFTER SECURING MY CHILD I CLOSED THE DOOR TO WALK AROUND AND GET IN AND THE DOORS WERE LOCKED. MY CAR WAS RUNNING AND MY 2 YEAR OLD BABY WAS FRANTICALLY SCREAMING IN THE BACK SEAT OF THE CAR. WHY DID THIS HAPPEN? WHEN I CONTACTED FORD, THEY SAID THE CAR WAS NOT SUPPOSED TO LOCK WITH THE KEYS INSIDE, SO WHY DID IT HAPPEN?

1/16/2017

MY NEW 2016 MUSTANG V6 HAS SEVERE VIBRATION WHILE DRIVING AT MOST SPEEDS. THE DEALER SERVICE DEPT. DETERMINED THE PROBLEM WAS A FAULTY DRIVE SHAFT AND REPLACED IT TWICE AND INDEXED THE SECOND ONE AFTER INSTALLATION. THE CAR STILL VIBRATES. THE TIRES WERE ROAD FORCED BALANCED AND ROTATED AND THE VIBRATION IS STILL HAPPENING. THIS LEADS ME AND OTHER PROFESSIONALS TO CONCLUDE THAT THERE MAY BE OTHER MALFUNCTIONING PARTS OR A POSSIBLE DESIGN FLAW IN THE DRIVE LINE WHICH I BELIEVE FORD MOTOR COMPANY KNOWS ABOUT. THE VIBRATION IS FELT THROUGH THE CAR AND THE REAR MIRROR IMAGE IS BLURRED WHILE DRIVING. A FORD CUSTOMER SERVICE REP. HAS TOLD ME THIS VIBRATION IS "NORMAL" AND "NO REPAIR IS NEEDED". THEY REFUSE TO INVESTIGATE THE CAUSE FURTHER OR FIX THIS DEFECT. I WONDER, IF IT IS NORMAL WHY DID THEY TRY TO FIX IT TWICE. IT APPEARS THIS IS A COMMON PROBLEM WITH THESE CARS OR IF THEY WERE DESIGNED SO A VIBRATION CAN SHAKE YOUR BODY WHILE DRIVING, AS THE CUSTOMER SERVICE REP IS IMPLYING, THEN THE CONSUMER SHOULD BE MADE AWARE OR NOTIFIED OF THIS VIBRATION CHARACTERISTIC BEFORE PURCHASING. NOTE, THAT WHILE THE SERVICE DEPT. WAS ATTEMPTING TO DIAGNOSE THE PROBLEM THE SHOP FOREMAN TOLD ME HE DROVE FOUR NEW CARS FROM THEIR STOCK AND FOUND 3 OF THEM TO HAVE THIS VIBRATION DEFECT. NOW IN MY VEHICLE IT APPEARS THAT THE VIBRATION IS CAUSING THE REAR AXLE DIFFERENTIAL SEAL TO START LEAKING. I WOULD LIKE TO SUGGEST THAT A INVESTIGATION BE STARTED INTO THIS MATTER TO DETERMINE THE EXTENT OR NUMBER OF VEHICLES THAT ARE EXPERIENCING THIS SENSATION. REGARDLESS FORD MOTOR COMPANY SHOULD BE MADE TO FIX THESE DEFECT ON ALL VEHICLES AFFECTED OR REFUND THE CONSUMERS THE PURCHASED PRICE OF THE VEHICLE IF THEY CANNOT FIX IT.

4/30/2016

6 SPEED MANUAL TRANSMISSION; CLUNKS, GRINDS AND DIFFICULT TO ENGAGE IN 1ST-4TH GEARS, HAPPENS UNDER ALL DRIVING CONDITIONS. MANUFACTURER REFUSES TO ADDRESS UNDERLYING CAUSE.

5/24/2016

THIS CAR WAS NEVER WRECKED AND HAD APPROXIMATELY 7,000 MILES ON IT WHILE DRIVING 70 MPH ON THE HIGHWAY, THE PASSENGER DOOR DISLODGED AND CAME HALFWAY OPEN. WITHIN 5 MILES, THE DRIVERS DOOR DID THE SAME EXACT THING.

9/12/2017

THE REAR DECK "GT" EMBLEM BROKE ON MY NEW CAR AND FELL OFF. I RETURNED IT TO THE DEALERSHIP TO HAVE IT REPLACED BECAUSE IT IS A NEW VEHICLE AND STILL UNDER WARRANTY. THE EMBLEM WAS REPLACED AS WELL AS THE BACK DECK LID AND THE REVERSE CAMERA BECAUSE IT IS ALL ONE PIECE. AS I LEFT I NOTICED THAT THE NEW DECK LID DID NOT SEAL PROPERLY AND WATER COULD GET IN MY TRUNK SO I RETURNED TO THE SERVICE SHOP. AT THAT TIME I WAS TOLD BY AN ASSOCIATE THAT AN UPDATE WAS MADE TO THE SERVICE MANUAL AND A NEW "BUMPER PAD" WAS REQUIRED TO BE ADDED UNDER THE DECK LID THAT WAS PREVENTING IT FROM CLOSING PROPERLY. I TOLD THEM IT WAS UNACCEPTABLE AND IT NEEDED TO BE FIXED. THEY CONTINUED TO EXPLAIN IT WAS A FACTORY CHANGE AND WAS CORRECTED EXACTLY HOW IT WAS SUPPOSED TO BE ACCORDING TO THE NEW MANUAL UPDATES. THE LARGER PROBLEM IS THAT I EXPLAINED TO THEM THAT I AM ACTIVE DUTY MILITARY AND WAS PICKING THE CAR UP TO DRIVE STRAIGHT TO MY NEW BASE. THEY STATED IT WAS NOT AN ISSUE AND I COULD HAVE MY LOCAL DEALER LOOK AT THE ITEM AND FIX IT UNDER WARRANTY. WELL, I AM NOW AT MY NEW LOCATION AND THE LOCAL DEALER STATED THERE IS NOT ANY UPDATES TO THE MANUAL FOR THEM TO ADD AN EXTRA BUFFER PAD AND THEY THE DECK LID THEY ADDED IS WARPED FROM THEM TRYING TO FORCE IT ON. HOWEVER, THE LOCAL DEALER CANNOT TOUCH IT BECAUSE IT WAS REPAIRED UNDER WARRANTY AT THE OTHER LOCATION AND THEY ARE RESPONSIBLE. NOW THEY WANT ME TO DRIVE IT BACK 490 MILES ONE WAY TO HAVE THEM FIX IT WHEN THEY FIRST LIED TO ME ABOUT WHAT WAS DONE AND THEN ALSO TOLD ME I COULD BRING IT TO A LOCAL SHOP BECAUSE THE MILITARY MOVED ME AND THE WARRANTY WOULD STILL COVER IT. THEY NEED TO PAY WHAT EVER THEY NEED TO THE LOCAL DEALER SO I CAN HAVE MY NEW CAR REPAIRED SINCE THEY MESSED IT UP AND THEN LIED TO ME. MALL OF GEORGIA FORD IS WHERE I PURCHASED IT AND THE SAME SERVICE DEPARTMENT THAT LIED TO ME.

12/11/2017

I WAS INVOLVED IN AN INCIDENT WHERE A DEER JUMPED OUT IN FRONT OF ME. I SWERVED AND MY CAR WENT THROUGH A BRICK MAILBOX. MY AIRBAGS TOOK A WHILE TO COME OUT, BUT WHEN THEY DID I WAS BURNED AND BLISTERED.

1/27/2016

STEERING WHEEL AIR BAG LIGHT ON AND APPARENTLY NO REPLACEMENT BAGS AVAILABLE

3/19/2016

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE DRIVING ON THE HIGHWAY, THE DRIVER'S DOOR SUDDENLY OPENED. THE FAILURE OCCURRED AFTER THE DOOR ALARM SOUNDED, INDICATING THAT THE DOOR WAS AJAR. THE CONTACT WAS ABLE TO PULL OVER AND SHUT THE DOOR. THE VEHICLE WAS TAKEN TO BILL UTTER FORD (4901 S, N INTERSTATE 35, DENTON, TX 76210, (940) 321-7400) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 50,000.

11/7/2018

VEHICLE WAS ON THE HIGHWAY GOING 70+ MPH, PASSENGER DOOR SUDDENLY CAME LOOSE AND STARTED GETTING PASSENGER DOOR AJAR LIGHTS AND YOU COULD HEAR WIND PASSING INTO THE CAR. THANKFULLY THE PASSENGER WAS HOLDING THE DOOR AT THE TIME SO IT DID NOT FULLY OPEN. VEHICLE HAS BEEN REPAIRED.*DT*JB

12/19/2019

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE DRIVING 50 MPH, THE VEHICLE SLOWED DOWN TO 2 MPH. THE SERVICE LIGHT ILLUMINATED AND THE VEHICLE WAS TOWED TO A DEALER. THE TOW TRUCK DRIVER STATED THAT THE FAILURE MAY BE DUE TO THE FUEL LINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,814.

8/3/2016

DURING NORMAL DRIVING DURING 5PM TRAFFIC, THE CAR SHUDDERED, A WRENCH ICON CAME ON THE SCREEN, THE CAR LOST POWER AND WOULD NOT ACCELERATE. THE VEHICLE WAS IN MOTION AT THE TIME ON A 4 LANE ROAD WITH MULTIPLE OTHER VEHICLES IN CLOSE PROXIMITY. AFTER PULLING OVER AND SHUTTING THE ENGINE OFF AND ON 2-3 TIMES, I WAS ABLE TO DRIVE APPROXIMATELY 2 MILES TO DEALERSHIP. SERVICE DEPARTMENT SEEMS TO THINK IT IS A DEFECTIVE ELECTRONIC THROTTLE BODY.

8/16/2016

TEMPORARY LOSS OF CONTROL OF VEHICLE DUE TO SHAKING, POPPING, VIBRATION AND LOUD NOISE FROM STEERING ASSEMBLY, CAR WHEELS AND STEERING WHEEL WHEN INITIATING INITIAL MOVEMENT OF VEHICLE FROM A COLD CONDITION (STARTUP FROM A COLD/PARKED STATE). THIS HAS HAPPENED REPEATEDLY ON AN INTERMITTENT BASIS IN THE FOUR MONTHS THAT I HAVE OWNED THIS VEHICLE.

2/14/2016

WHILE DRIVING IN FORWARD AND BACKING UP VEHICLE COMPLETE LOSS OF ELECTRIC POWER STEERING. INCLUDING WARNING CEL FOR SERVICE ADVANCTRAC, HILL ASSIST N/A AND TRACTION CONTROL. THIS HAS OCCURRED ON MULTIPLE OCCASIONS AND HAS BEEN TAKE TO DEALERSHIP MULTIPLE TIMES. THE LOSS OF POWER STEERING IS EXTREMELY DANGEROUS AND ALMOST IMPOSSIBLE TO CONTROL VEHICLE. 3 TIMES ON CITY STREETS WHILE TURNING AND 4 TIMES ON DRIVEWAY.

2/28/2017

LOST POWER IN INSANELY BUSY IRVING/DALLAS INTERSECTION NEAR MAJOR HIGHWAY - COULD HAVE BEEN A HUGE ACCIDENT! 5400 PLUS MILES. FORD 2016 MUSTANG, V6 FROM A STANDING POSITION, SECOND CAR IN LINE AT RED LIGHT. LIGHT CHANGES, TRAFFIC STARTS TO MOVE, I STEPPED ON GAS AND NOTHING! HAD TO CREEP ACROSS TWO LANES OF BUSY TRAFFIC AND LIMP UP ONTO A SIDEWALK AS THAT THERE WAS NO BREAKDOWN SHOULDER. THAN GOD THE CURB WAS ABOUT 2 TO 3 INCHES HIGH. WRENCH ICON ON DASH: "SEE MANUAL". TURNED ENGINE OFF AND BACK ON - RPMS SURGED TO THE RED AND THEN DROPPED TO BELOW 1000. TRIED THE OFF/ON THING ABOUT 3 TIMES - SAME RESULTS. ENGINE WAS CHUGGING, MISSING, EVEN EXHAUST WAS CHUGGING LIKE SOME OLD JALOPY! CHECKED THE ELECTRONIC GAUGE READINGS - EVERYTHING WAS NORMAL EXCEPT THE VACUUM PRESSURE - IT WAS BETWEEN 5 AND 0! AFTER SEVERAL CALLS TO DEALERSHIP, FORD ROADSIDE ASSIST AND TOW COMPANY; TURNED CAR OFF AGAIN - 30 SECONDS TO A MINUTE LATER, RESTARTED IT - AND IT WAS RUNNING PERFECT - ENGINE LIGHT HOWEVER WAS ON. VACUUM LEVEL WAS RUNNING BETWEEN 17 AND 20. TOWED TO DEALERSHIP; IT'S A WEEK NOW AND I HAVE JUST LEARNED FROM THEM THAT IT'S THE THROTTLE BODY. WAS TOLD THAT "FORD HAD A BAD BATCH OF THESE" ON THIS ENGINE SIZE (V6). THE PART IS ON BACK ORDER. THE DEALERSHIP SERVICE REP STATED IT'S TAKEN AS LONG AS A "COUPLE OF MONTHS" BUT FORD IS GETTING FASTER AT GETTING THE PART OUT, SO IT COULD BE A WEEK TO TWO WEEKS TO GET IT IN. I HAVE SEEN REPORTS OF THIS SAME ISSUE ON CARCOMPLAINTS.COM FOR EXPLORERS - FROM JUN 5TH 2016 - STATING THAT FORD HAD 7000 THROTTLE BODIES ON BACK ORDER! THIS IS AN EXCEPTIONALLY DANGEROUS SITUATION WITH THESE THINGS LOSING POWER LIKE THIS ON HIGHWAYS AND IN MAJOR TRAFFIC. FORD NEEDS TO ISSUE A RECALL ON THIS THROTTLE BODY!

6/10/2016

WHILE DRIVING IN RUSH HOUR TRAFFIC ON MY WAY TO WORK, I ATTEMPTED TO CHANGE LANES, BUT THE CAR STALLED AND STARTED FLASHING THE MESSAGE "SEE MANUAL". THANKFULLY, I WAS ABLE TO NAVIGATE AT A VERY REDUCED SPEED (MORE LIKE A COAST) INTO A GAS STATION PARKING LOT. THE CAR IS ONLY SIX (6) MONTHS OLD WITH A LITTLE OVER 8,000 MILES. I HAD TO HAVE IT TOWED INTO THE DEALERSHIP WHERE IT WAS DETERMINED THAT A NEW THROTTLE BODY WAS NEEDED. I AM VERY DISAPPOINTED IN FORD AS I LEARNED THAT THE THROTTLE BODIES HAVE BEEN GOING OUT FOR YEARS IN MANY OF THE FORD MODELS AND STILL THE SAME PROBLEMATIC THROTTLE BODIES ARE BEING INSTALLED INTO NEW VEHICLES. I AM THANKFUL THAT I HAD ALREADY EXITED THE INTERSTATE WHEN THIS HAPPENED BECAUSE THE OUTCOME MIGHT HAVE BEEN VERY BAD HAD I BEEN TRAVELING AT 70 MPH WHEN THIS OCCURRED. FORD REALLY SHOULD LOOK INTO INSTALLING BETTER THROTTLE BODIES ONTO THEIR VEHICLES BEFORE SOMEONE IS SERIOUSLY INJURED OR EVEN KILLED.

6/23/2016

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIE ROD ASSEMBLY FAILED WHILE THE DRIVER TURNED AT LOW SPEEDS, AND THE VEHICLE ABRUPTLY VIBRATED AND SHOOK. THE DRIVER WAS ABLE TO PULL THE VEHICLE OVER ONTO THE ROAD SHOULDER. THE CONTACT PLACED THE VEHICLE INTO REVERSE. WHILE REVERSING, THE FRONT PASSENGER SIDE TIRE SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE LOWER TIE ROD ASSEMBLY BOLT FAILED. THE BOLT WAS NOT SECURELY FASTENED AND THREADED THE TIE ROD ASSEMBLY, WHICH CAUSED THE TIRE TO SEPARATE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 409.

4/18/2017

I WAS DRIVING MY 2016 MUSTANG GT BASE MODEL DOWN A STRAIGHT ROAD WITH THE TRACTION CONTROL "ON" AND THE CAR RANDOMLY LOCKED ALL OF THE WHEELS AND TURNED SIDEWAYS INTO ONCOMING TRAFFIC AND ONLY STOPPING WHEN I HIT A CURB. WHILE SLIDING THERE WAS NO THROTTLE OR BRAKE CONTROL BECAUSE THE TRACTION SYSTEM LOCKED ALL FOUR WHEELS. I WENT TO THE FORD DEALER PREVIOUS TO THIS INSTANCE TO COMPLAIN THAT THE FRONT SUSPENSION WAS NOISY AND THE VEHICLE WAS HARD TO CONTROL ON CERTAIN ROAD SURFACES AND IT FELT VERY UNSAFE. AFTER GIVING THEM THIS INFORMATION THEY SCHEDULED ME FOR AN APPOINTMENT A WEEK LATER AND LET ME DRIVE OFF. SUBSEQUENT TO SAY, THE VEHICLE TOTALLY LOST CONTROL 3 DAYS BEFORE THE APPOINTMENT. ROAD SURFACE WAS DRY, IT WAS SUNNY 94 DEGREES AND I WAS TRAVELING AT 40MPH ON A STRAIGHT ROAD AND MY VEHICLE HAS 26K MILES. THE NOISE AND CONTROL ISSUE WAS MINISCULE BUT EXISTENT ON THE VEHICLE AT 14K MILES AND ONLY KEPT GETTING WORSE. I NOTIFIED THE DEALER OF THE POSSIBILITY OF A SAFETY ISSUE BECAUSE OF THE CIRCUMSTANCES AND THEY WERE VERY DEFENSIVE AND MORE CONCERNED ABOUT CHARGING ME FOR THE DAMAGES THAT RESULTED FROM THE VEHICLE MALFUNCTION. I REQUESTED THAT THE COMPUTER LOGS BE PRESERVED AND SENT TO FORD AS IT MAY BE A SAFETY ISSUE AND I WAS TOLD THAT THEY WOULD CHARGE ME EXTRA FOR THAT AND THAT IT WOULD BE QUITE EXPENSIVE AS TO DISCOURAGE ME FROM REPORTING IT. I RETAINED A PRINTOUT OF MY INITIAL COMPLAINT THAT WAS DOCUMENTED AT THE DEALER UPON MY INITIAL VISIT. VEHICLE IS CURRENTLY UNDER FACTORY WARRANTY AND IS BEING DIAGNOSED FOR THE FRONT SUSPENSION NOISE ISSUE.

7/20/2017

PARKING BRAKE ENGAGEMENT/ADJUSTMENT THE EMERGENCY BRAKE DOES NO ENGAGE WHEN THE HANDLE IS PULLED UP DUE TO A SLACK IN THE CABLE LINE OF ABOUT 2 INCHES. THIS CAUSES AN ISSUE DRIVING AS THE SENSOR IS ENGAGED AND CAN CAUSE CRUISE CONTROL TO TURN OFF. ALSO, IT BECOMES A RISK PARKING THE CAR ON A HILL SINCE YOU HAVE TO PULLED THE HANDLE ALL THE WAY UP FOR PROPER TENSION ON THE BRAKE LINE CABLE. THE OTHER ISSUE IS THIS CABLE CAN COME LOOSE RESULTING IN LOST OF THE EMERGENCY BRAKE FUNCTION. ALSO, IT CAN CAUSE VIBRATION AND RATTLING SINCE THE CABLE MOUNT AND BOLTING CAN MOVE AGAINST THE TRANSMISSION CASING. FORD SHOULD CREATE A TSB FOR THIS ISSUE AND NOTIFY DEALERS TO LOOK FOR IT DURING REGULAR MAINTENANCE SINCE MULTIPLE USERS HAVE HAD THIS ON INTERNET FORUMS. 1)HTTP://WWW.MUSTANG6G.COM/FORUMS/SHOWTHREAD.PHP?T=25204&HIGHLIGHT=BRAKE 2)HTTP://WWW.MUSTANG6G.COM/FORUMS/SHOWTHREAD.PHP?T=54010&HIGHLIGHT=PARKING+BRAKE

11/21/2016

I WAS DRIVING ON THE ROAD AND NOTICED MY PARKING BRAKE INDICATOR FLASHING. I DISCOVERED THAT IT WAS THE PARKING BRAKE HANDLE THAT WAS MOVING FREELY WAS BOUNCING AROUND ENOUGH NEAR THE PARKING BRAKE ENGAGEMENT POINT TO TURN ON THE LIGHT. I TOOK THE CAR IN FOR SERVICE. I WAS TOLD THAT IT WAS NORMAL AND THAT THEY TIGHTENED SOMETHING BUT IT DID NOT RESOLVE THE PROBLEM. THE CORRECT FIX INVOLVES REMOVING THE CENTER CONSOLE TO GET ACCESS TO THE ADJUSTMENT FOR THE BRAKE CABLES. THIS HAS NOT BEEN COMPLETED YET. THIS IS ONE OF FOUR PROBLEMS I HAVE HAD WITH THIS VEHICLE THAT HAVE NOT BEEN RESOLVED. THIS IS SOMEWHAT A SAFETY CONCERN. DEPENDING ON HOW LOOSE THIS IS, PARKING ON A SLOPE COULD FIND THE CAR IN A PREDICAMENT WHERE IT COULD GET LOOSE AND ROLL AWAY.

8/7/2017

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE OPERATING THE VEHICLE IN WARMER TEMPERATURES, THE PASSENGER SIDE DOOR RANDOMLY UNLOCKED. DURING THE FAILURE, THE "DOOR AJAR" WARNING MESSAGE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND PLANET FORD SPRING (20403 INTERSTATE 45, SPRING, TX) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

9/27/2019

MUSTANG'S DOORS OPEN WHILE DRIVING IN MOTION, ON A CITY STREET AND HIGHWAY. IT SEEMS TO HAVE FAULTY DOOR LATCHES. *TR

6/13/2020

I BEGAN TO SMELL SOMETHING BURNING FROM INSIDE MY CAR WHILE I WAS DRIVING. AFTER FURTHER INVESTIGATION I DISCOVERED THE BURNING SMELL WAS COMING FROM THE PASSENGER SEAT WHEN THE SEAT HEATER WAS ON. I UNPLUGGED THE WIRING HARNESS TO FIND THAT A PIN WAS BURNING AND MELTING THE PLASTIC. *TR

5/12/2020

ALL UPPER AND LOWER CONTROL ARMS HAVE HAD TO BE REPLACED ON FRONT OF CAR DUE TO SQUEAKING AND POPPING NOISES COMING FROM THEM. ALSO HEATED AND COOLED SEATS WENT OUT DUE TO PLUG SHORTING OUT.

7/19/2020

SITTING AT A STOP LIGHT, COMPUTER SYSTEM INSIDE CAR SHUTS OFF BUT CAR IS STILL RUNNING. COULD NOT TURN CAR OFF OR OPEN THE DOORS. AFTER HITTING THE UNLOCK BUTTON SEVERAL TIMES I REALIZED I WAS LOCKED IN THE CAR. AFTER ABOUT 10 SECONDS, THE SYSTEM REBOOTED ITSELF AND STARTING BLINKING ERROR CODES. 37 CODES TO BE EXACT. THIS IS A SAFETY ISSUE, IF THERE WOULD HAVE BEEN AN ACCIDENT THE PERSON INSIDE THE CAR COULD NOT GET OUT.

6/22/2016

TAKATA RECALL I BEEN DEALING WITH A ELECTRICAL PROBLEM WITH MY CAR AND ITS BRAND NEW. EVERY TIME I GET IN THE CAR AND TURN IT ON AND DRIVE FOR ABOUT 5 MINUTES MY MUSIC TURNS OFF AND SHOWS THE HORSE SYMBOL DISPLAYED ON THE SCREEN AND IT COMES BACK ON 10 MINUTES LATER. BUT THEN SOMETIMES IT DOES THAT AND THEN THE DISPLAY SCREEN TURNS BLACK AND I CAN'T TURN ON THE RADIO OR ANYTHING. AND THAT LAST FOR A FEW HOURS OR SO.. IT'S REALLY GETTING ANNOYING AND SOMETHING NEEDS TO BE DONE.

9/20/2016

2016 FORD MUSTANG GT. EVAPORATOR HAS FAILED TWICE (1ST TIME @ 7K MILES, 2ND TIME @16K MILES). EACH FAILURE CAUSED LOSS OF AC, AND RESULTED IN A FILM BUILDING UP ON ALL INTERIOR WINDOW SURFACES. VISIBILITY WAS OBSCURED WHEN DRIVING INTO THE DEALERSHIP TO HAVE SERVICED DURING SECOND FAILURE, MOST LIKELY DUE TO R-134A REFRIGERANT LEAKING INTO PASSENGER COMPARTMENT?!?

9/6/2018

THIS MODEL HAS KNOWN ISSUES WITH THE A/C SYSTEM. A DEFECT IN THE EVAPORATOR CORE CAUSES POOR A/C PERFORMANCE, FOR WHICH THERE IS A POSTED TSB. I BELIEVE THERE IS POTENTIALLY A SAFETY ISSUE HERE WHICH WOULD WARRANT A RECALL. SINCE THE REFRIGERANT LEAKS INTO THE CABIN FROM THE EVAPORATOR CORE, THE WINDSCREEN FORMS A RESIDUE WHICH OBSTRUCTS DRIVER VISIBILITY, ESPECIALLY WHEN THERE IS GLARE FROM THE SUN. DRIVER VISIBILITY IS A FACTOR IN THE PROBABILITY OF AUTOMOTIVE ACCIDENTS, THEREFORE THE COMMONLY DEFECTIVE A/C SYSTEM DIRECTLY IMPACTS THE SAFETY OF THIS MODEL. TO MAINTAIN PERFORMANCE OF THE A/C SYSTEM, IT MUST BE TOPPED OFF. BUT VISIBILITY SUFFERS AND THE WINDSCREEN MUST CONSTANTLY BE CLEANED. ANOTHER SAFETY ISSUE IS THAT REFRIGERANT THAT IS LEAKED IS CHRONICALLY INHALED BY OCCUPANTS OF THE VEHICLE. I'M NOT SURE ABOUT THE TOXICITY OF R134A, BUT I CAN'T IMAGINE THAT IT BELONGS IN PEOPLES LUNGS. IF IS IT DANGEROUS TO DO SO, THEN I MUST REITERATE, THE COMMONLY DEFECTIVE A/C SYSTEM DIRECTLY IMPACTS THE SAFETY OF THIS MODEL. I SINCERELY HOPE THAT THIS ISSUE GETS MORE ATTENTION AND A SOLUTION IS PROPOSED. THANK YOU AND BEST REGARDS. *TR

9/27/2020

ON FRIDAY, JULY 19, 2019, MY SON WAS DRIVING ON I-75 IN FLORIDA, GOING FROM UNIV OF TAMPA TO FERNANDINA BEACH. WHILE DRIVING ON THE HIGHWAY (APPROX 70 MPH), THE DRIVER'S SIDE DOOR UNLATCHED - THIS HAPPENED TO HIM TWICE ON THE TRIP. HE PULLED OVER & HAD TO CLOSE THE DOOR. HE MENTIONED THAT THIS HAD HAPPENED TO HIM ONCE BEFORE A FEW WEEKS AGO. THERE IS A FORD RECALL FOR THIS PROBLEM FOR 2015 MUSTANGS BUT NO RECALL FOR 2016.*DT VEHICLE HAS BEEN REPAIRED 7/23/19. *JB

7/22/2019

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE OPERATING THE VEHICLE IN WARMER TEMPERATURES, THE PASSENGER SIDE DOOR RANDOMLY UNLOCKED. DURING THE FAILURE, THE "DOOR AJAR" WARNING MESSAGE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND PLANET FORD SPRING (20403 INTERSTATE 45, SPRING, TX) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

9/27/2019

TEMPORARY LOSS OF CONTROL OF VEHICLE DUE TO SHAKING, POPPING, VIBRATION AND LOUD NOISE FROM STEERING ASSEMBLY, CAR WHEELS AND STEERING WHEEL WHEN INITIATING INITIAL MOVEMENT OF VEHICLE FROM A COLD CONDITION (STARTUP FROM A COLD/PARKED STATE). THIS HAS HAPPENED REPEATEDLY ON AN INTERMITTENT BASIS IN THE FOUR MONTHS THAT I HAVE OWNED THIS VEHICLE.

2/14/2016

THE VEHICLE HAS APPROXIMATELY 1000 MILES ON THE ODOMETER. IN AN EFFORT TO RECTIFY SQUEALING BRAKES, I CHECKED EACH LUG NUT TO ENSURE THEY WERE TIGHTENED TO FACTORY SPECIFICATION. ALL TWENTY (4 WHEELS WITH 5 LUG NUTS EACH) WERE ONLY TIGHTENED TO APPROXIMATELY 90FT-LBS OF TORQUE. FORD SPECIFIES IN THE OWNERS MANUAL THAT LUG NUTS BE TORQUED TO 150FT-LBS. I USED TWO DIFFERENT STYLES OF TORQUE WRENCH TO CONDUCT MY TEST. ONE TYPE WAS USED TO LOOSEN TEN LUG NUTS AND ANOTHER WAS USED TO LOOSEN THE REMAINING TEN. MY INTENT WAS TO RULE OUT ANY GROSS ERROR IN TORQUE READINGS. TO MY KNOWLEDGE THE WHEELS HAVE NEVER BEEN REMOVED FROM THE VEHICLE, THEREFORE I SEE THREE POSSIBILITIES: THE DEALER REMOVED THE WHEELS FOR SOME REASON AND DID NOT TORQUE TO SPECIFICATION OR THE LUG NUTS ARE LOOSENING THEMSELVES EVENLY OR THEY WERE NOT TORQUED TO SPECIFICATION FROM THE FACTORY. I FEEL THE MOST LIKELY SCENARIO IS THAT THEY WERE NOT TORQUED TO SPECIFICATION FROM THE FACTORY.

8/24/2016

I WAS INVOLVED IN AN INCIDENT WHERE A DEER JUMPED OUT IN FRONT OF ME. I SWERVED AND MY CAR WENT THROUGH A BRICK MAILBOX. MY AIRBAGS TOOK A WHILE TO COME OUT, BUT WHEN THEY DID I WAS BURNED AND BLISTERED.

1/27/2016

THE POWER WENT OUT WHILE THE ENGINE WAS RUNNING, WHILE MOVING STEERING WHEEL FROZE,,TOOK TO HAVE FIXED AND POWER TRAIN WAS DAMAGED FROM REPAIRS BUT TOLD IT WAS FIXED , BUT THE DASH SCREEN KEEPS GOING OUT. NOW 3 RECALLS 2 FOR SEATBELTS, FRONT AND BACK, AND THE COOLING SYSTEM IS BEING RECALLED FOR A HOSE OR SYSTEM MALFUNCTION THAT COULD CAUSE A FIRE . ALREADY HAD THE AIR ASSEMBLY FIXED , NOW THIS LATEST RECALL. ALL AROUND THIS IS AN UNSAFE CAR TO DRIVE, IT ONLY HAS 11,000 MILES ON IT AND IT HAS HAD MAJOR DEFECTS AND SEVER THINGS GO WRONG . IT'S A LEMON

8/11/2018

TOOK MY CAR FOR INSPECTION AND REJECTED FOR 3RD HIGH MOUNT BRAKE LIGHT NOT WORKING. CAR ONLY HAS 31000 MILES. VERY COSTLY REPAIR.. NO POWER GOING TO LIGHT.FORD MADE POOR QUALITY LED SYSTEM FAILED. RESEARCHED AND FOUND OUT HIGH NUMBER OF THESE LIGHT SYSTEM FAILED WITH LOW MILAGE. I BELIEVE OSHA HAS A REGULATION CONCERNING QUALITY OF WORK. A BETTER QUALITY OF LIGHTNING SYSTEM NEEDS TO DEVELOPED TO ANF FORD NEEDS TO REPLACE THE LIGHT SYSTEM WITHOUT ANY COST FOR CUSTOMERS. DEFINITELY A RECALL ITEM SINCE IT CAN GO OUT ANYTIME WHILE DRIVING PLACING THE DRIVER AND OTHER DRIVERS BEHING THE CAR.

3/23/2020

Right rear turn signals and break lights occasionally fail to work. Turning the car off and on 3-4 times temporarily resolved the issue but eventually this temporary fix failed and I was told the entire rear tail light assembly would need to be replaced. An alternative to this total replacement might be found in Ford Special Service Message 47429 where Ford will reprogram the body control module which supposedly corrects the issue.

11/30/2021

1) I have a 2016 Ford Mustang. Within first 5k miles the reverse camera did not operate intermittently. Was told by dealer that no fix was available in 2016. The car is driven summer months only. As years went on I had same defect. They didn’t have a loaner available or I would have to rent a car myself for them to service the said defect. I left it at dealer a few times afterwards then they said they could not duplicate defect. Now they are charging it against my extended warranty and wanted me to pay deductible. I argued with service manager and deductible was waived. Here we are 2021 and defect still remains. Vehicle currently had 23k miles. 2) Also, had to buy new tires already. The Pirelli P-zero tires had major sidewall cracking. 3) Hood of vehicle has corrosion. Contacted Ford corporate with claim. Vehicle is out of warranty as of January 2021. They will make partial payment but not all.

8/13/2021

My backup camera, GPS, and satellite radio lost connection. I could not see behind me or find my location. The wiring harness going to the trunk stopped working. Dealership told me it was due to a “faulty design from the factory” and that it was from “opening and closing the trunk too much.” They replaced it, forced me to pay nearly $600, and told me to keep my receipts in case it ever becomes a recall. Not sure if this applies to every model or just the convertibles. I still see glitches periodically even with the new one.

10/23/2021

GOODYEAR EAGLE F1 ASYMMETRIC ALL SEASON TIRE BLEW OUT WHILE DRIVING DOWN WINCHESTER ROAD IN TEMECULA, CA AT 45 MPH AROUND 6:45PM. THERE WAS A LOUD POP, FOLLOWED BY THE TPS WARNING THAT THE REAR PASSENGER TIRE HAD 1 PSI OF AIR LEFT. THE CAR WAS BROUGHT TO A STOP ON THE SIDE OF THE ROAD IMMEDIATELY. AFTER BEING TOWED FROM THE SIDE OF THE ROAD AND IT WAS DISCOVERED UPON INSPECTION THAT THE INNER SIDE WALL HAD FAILED.

11/13/2016

TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE STARTING THE VEHICLE WITH THE AIR CONDITIONER ON, VAPORS ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO (FAIRWAY FORD, 2323 LAURENS ROAD, GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR COIL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 35,600.

12/6/2017

ON FRIDAY, JULY 19, 2019, MY SON WAS DRIVING ON I-75 IN FLORIDA, GOING FROM UNIV OF TAMPA TO FERNANDINA BEACH. WHILE DRIVING ON THE HIGHWAY (APPROX 70 MPH), THE DRIVER'S SIDE DOOR UNLATCHED - THIS HAPPENED TO HIM TWICE ON THE TRIP. HE PULLED OVER & HAD TO CLOSE THE DOOR. HE MENTIONED THAT THIS HAD HAPPENED TO HIM ONCE BEFORE A FEW WEEKS AGO. THERE IS A FORD RECALL FOR THIS PROBLEM FOR 2015 MUSTANGS BUT NO RECALL FOR 2016.*DT VEHICLE HAS BEEN REPAIRED 7/23/19. *JB

7/22/2019

I PURCHASED MY DREAM CAR FROM AUTONATION OF FREMONT/ HONDA. I DROVE 90 MINUTES FROM MY HOUSE PURCHASE THE SHELBY. UPON ARRIVAL, I MET WITH [XXX], SUPERVISOR IN SALES. BEFORE SIGNING DOCUMENTS, THE PURCHASE PRICE OF THE CAR WAS ADVERTISED AT 45,900. [XXX] INDICATED THE PRICE WAS ADVERTISED WRONG AND WAS AT 47,500. [XXX] STATED TO MAKE UP THE PRICE DIFFERENCE, HE WAS GOING TO TINT THE WINDOWS AND ADD PAINT PROTECTION. LAST MONTH I ATTEMPTED TO MAKE A CLAIM LAST MONTH FOR THE SWIRL MARKS AND FADING ON BUMPERS AND BREMBO BRAKES. WELL, AUTONATION INDICATED I DID NOT HAVE THE PAINT PROTECTION WARRANTY. I HAVE ATTEMPTED TO CONTACT MO, AND [XXX], GENERAL SALES MANAGER OF AUTONATION, NO RESPONSE. THERE ARE OTHER COMPLAINTS, BUT THIS IS WHAT PUT IT OVER THE TOP. DURING SIGNING OF THE CONTRACT, THEY UP SOLD ME 6000 DOLLARS OF VARIES WARRANTIES. BY THE TIME I CAME HOME TO READ THE DOCUMENTS, I CANCELED ALL THE WARRANTIES. IT TOOK AUTONATION 2 MONTHS TO FIX THE DOCUMENTS AND AUTONATION STATED WE COULD NOT REMOVE WINDSHIELD INSURANCE. I STILL PAID 700 JUST TO GET THE DOCUMENTS IN ORDER. NOT ONLY THAT, [XXX] STATED MY BREMBO BRAKES SQUEAK BECAUSE THEY ARE "HIGH PERFORMANCE", HE DIDN'T FIX THE SQUEAK EVEN WHEN I BROUGHT THE CAR BACK WHEN IT WAS TINTED. BY FAR, THIS IS THE WORST CAR EXPERIENCE I EVER HAD. I CALLED AUTONATION COOPERATE AND THEY NEVER RETURNED MY CALL. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/7/2019

BACKUP CAMERA NOT WORKING. CAR HAS POOR VISIBILITY WHEN BACKING UP WITHOUT THE CAMERA. MESSAGE SAYS CAMERA NOT AVAILABLE. THE DEALER SAID IT’S THE WIRING HARNESSES AND WANTS $900.00 TO REPLACE . FORD HAS BAD DESIGN WITH THE SHORT CABLE IN THE TRUNK AND THE MATERIAL USED TO WRAP THE WIRES.

5/15/2021