2015 Ford Fusion Owner Complaints

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEPARATE). THE FORD KEYS ARE VERY HEAVY AND HAVE INTEGRATED KEYFOB. TO PREVENT THE KEYS FROM HITTING MY KNEES, I USED A TYWRAP TO PULL THEM CLOSER TOGETHER. *TR

1/29/2015

I RENTED A 2015 FORD FUSION SE4 FOR 2 WEEKS FROM ENTERPRISE RENTAL CAR LOCATION AT 2090 N SR7, HOLLYWOOD, FL 33021, PH.NO. 954-964-9954. DURING THE DRIVE BACK TO ENTERPRISE TO RETURN THE VEHICLE, MY KNEE BRUSHED UP AGAINST THE FOB DANGLING FROM THE KEYED IGNITION SWITCH, THE KEY ROTATED TO THE ACC POSITION FROM THE RUN/ON POSITION AND THE ENGINE STOPPED. I WAS IN DRIVE AT THE TIME, SO I STOPPED THE VEHICLE, PLACED THE TRANSMISSION SHIFTER IN PARK AND RESTARTED THE ENGINE. ON ARRIVAL AT ENTERPRISE WHILE STOPPED IN THEIR PARKING LOT WITH FOOT ON THE BRAKE AND THE TRANSMISSION IN DRIVE, I WAS ABLE WITHOUT ANY DIFFICULTY TO TURN THE IGNITION KEY TO ACCESSORY OR OFF WHILE THE TRANSMISSION WAS STILL IN DRIVE. I DEMONSTRATED THIS SAME PROCEDURE TO THE ENTERPRISE AGENT, BUT FELT THAT NHTSA AND FORD NEED TO KNOW THAT THIS VEHICLE IS UNSAFE TO DRIVE PRIOR TO REPAIRS TO THE IGNITION SWITCH. I EMAILED FORD WITH A SIMILAR REPORT TO THIS ONE. VIN: [XXX] FL TAG # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/18/2015

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

2/26/2015

I RENTED A 2015 FORD FUSION SE4 FOR 2 WEEKS FROM ENTERPRISE RENTAL CAR LOCATION AT 2090 N SR7, HOLLYWOOD, FL 33021, PH.NO. 954-964-9954. DURING THE DRIVE BACK TO ENTERPRISE TO RETURN THE VEHICLE, MY KNEE BRUSHED UP AGAINST THE FOB DANGLING FROM THE KEYED IGNITION SWITCH, THE KEY ROTATED TO THE ACC POSITION FROM THE RUN/ON POSITION AND THE ENGINE STOPPED. I WAS IN DRIVE AT THE TIME, SO I STOPPED THE VEHICLE, PLACED THE TRANSMISSION SHIFTER IN PARK AND RESTARTED THE ENGINE. ON ARRIVAL AT ENTERPRISE WHILE STOPPED IN THEIR PARKING LOT WITH FOOT ON THE BRAKE AND THE TRANSMISSION IN DRIVE, I WAS ABLE WITHOUT ANY DIFFICULTY TO TURN THE IGNITION KEY TO ACCESSORY OR OFF WHILE THE TRANSMISSION WAS STILL IN DRIVE. I DEMONSTRATED THIS SAME PROCEDURE TO THE ENTERPRISE AGENT, BUT FELT THAT NHTSA AND FORD NEED TO KNOW THAT THIS VEHICLE IS UNSAFE TO DRIVE PRIOR TO REPAIRS TO THE IGNITION SWITCH. I EMAILED FORD WITH A SIMILAR REPORT TO THIS ONE. VIN: [XXX] FL TAG # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/18/2015

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

2/26/2015

CAR WAS SOLD TO US WHILE UNDER A RECALL NOTICE 14C11 FROM LAST YEAR WITHOUT EITHER CORRECTING THE PROBLEM BEFORE SELLING US THE CAR OR INFORMING US OF THE RECALL. WE GOT A POSTCARD LAST WEEK FROM FORD HEADQUARTERS ABOUT THE RECALL. *TR

3/20/2015

I RENTED A 2015 FORD FUSION SE4 FOR 2 WEEKS FROM ENTERPRISE RENTAL CAR LOCATION AT 2090 N SR7, HOLLYWOOD, FL 33021, PH.NO. 954-964-9954. DURING THE DRIVE BACK TO ENTERPRISE TO RETURN THE VEHICLE, MY KNEE BRUSHED UP AGAINST THE FOB DANGLING FROM THE KEYED IGNITION SWITCH, THE KEY ROTATED TO THE ACC POSITION FROM THE RUN/ON POSITION AND THE ENGINE STOPPED. I WAS IN DRIVE AT THE TIME, SO I STOPPED THE VEHICLE, PLACED THE TRANSMISSION SHIFTER IN PARK AND RESTARTED THE ENGINE. ON ARRIVAL AT ENTERPRISE WHILE STOPPED IN THEIR PARKING LOT WITH FOOT ON THE BRAKE AND THE TRANSMISSION IN DRIVE, I WAS ABLE WITHOUT ANY DIFFICULTY TO TURN THE IGNITION KEY TO ACCESSORY OR OFF WHILE THE TRANSMISSION WAS STILL IN DRIVE. I DEMONSTRATED THIS SAME PROCEDURE TO THE ENTERPRISE AGENT, BUT FELT THAT NHTSA AND FORD NEED TO KNOW THAT THIS VEHICLE IS UNSAFE TO DRIVE PRIOR TO REPAIRS TO THE IGNITION SWITCH. I EMAILED FORD WITH A SIMILAR REPORT TO THIS ONE. VIN: [XXX] FL TAG # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/18/2015

ON MORE THAN THREE OCCASIONS, THE VEHICLE'S ENGINE HAS ABRUPTLY SHUT DOWN WHILE DRIVING OR COMING TO COMPLETE STOP WHEN THE GEAR WAS IN THE DRIVE POSITION. THIS HAS ALSO OCCURRED WHILE DRIVING OVER 60 MPH ON THE EXPRESSWAY AND IT POSES A GRAVE DANGER AND SAFETY RISK. WHEN THE INCIDENTS OCCURRED THE CONSOLE DISPLAY READ "TRANSMISSION NOT IN PARK". AFTER THE FIRST TWO INCIDENTS, THE VEHICLE WAS RETURNED TO ROD BAKER FORD IN JOLIET, ILLINOIS FOR SERVICE (PURCHASE LOCATION). THEY STATED THAT THEY COULD NOT IDENTIFY THE PROBLEM, BUT I BELIEVE THAT THEY DID NOT CONTACT FORD OR TAKE THE NECESSARY STEPS TO FIX THIS SERIOUS DEFECT. MOST RECENTLY ON JUNE 22, 2015, THE VEHICLE'S ENGINE SHUT DOWN WHILE COMING TO A STOP WHEN THE GEAR WAS IN DRIVE......THERE IS A SERIOUS AND POTENTIALLY LIFE-THREATENING DEFECT WITH MY 2015 FORD FUSION AND IT MUST BE REPAIRED OR REPLACED. I ALSO SUGGEST THAT FORD BE INFORMED TO ENSURE THAT OTHER AFFECTED VEHICLES ARE EITHER REPAIRED OR REPLACED. ...UPDATED 09/08/15 *BF UPDATED 10/26/2017*CN

6/23/2015

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEPARATE). THE FORD KEYS ARE VERY HEAVY AND HAVE INTEGRATED KEYFOB. TO PREVENT THE KEYS FROM HITTING MY KNEES, I USED A TYWRAP TO PULL THEM CLOSER TOGETHER. *TR

1/29/2015

I WAS DRIVING SOUTHBOUND ON I-75 ALMOST TO PERRYSBURG IN THE MIDDLE LANE AND MY CAR COMPLETELY SHUT OFF. MY CAR WAS STILL IN DRIVE, BUT ALL THE LIGHTS ON MY DASH WENT BLACK AND WHEN I PRESSED ON THE GAS PEDAL I WASN'T GOING ANYWHERE. THERE WAS A TRUCK NEXT TO ME IN THE RIGHT HAND LANE, I WAITED FOR IT TO PASS AND THEN GOT OVER. I FINALLY MADE IT TO THE SHOULDER AND PUT MY CAR IN PARK. I THEN WAITED A COUPLE MINUTES AND RESTARTED MY CAR.

2/26/2015

I PURCHASED MY VEHICLE IN FEB. 2015 AND ONCE I TOOK THE VEHICLE HOME A LOUD RATTLING NOISE BEGAN TO SOUND OF SLOWLY. TOOK MY VEHICLE TO FORD DEALER, I WAS TOLD THAT THE VEHICLE NEED A NEW EXHAUST SYSTEM AND MUFFLER. THE SALES PERSON THAT IT CAME FROM FACTORY THAT WAY. I TOOK A SECOND TIME BECAUSE IT MADE A LOUD EMISSION NOISE AND EVERY TIME THAT THE CAR WAS ON. NOW THE VEHICLE AS ME WORRIED BECAUSE IF IT IS A BRAND NEW VEHICLE AND SINCE DAY ONE IT HAS BEEN MAKING LOUD NOISES. WILL KEEP THIS UPDATED IN CASE IF I HAVE TO TAKE A THIRD TIME. I WILL BE LETTING THE DEALERSHIP KNOW ABOUT THE LEMON LAW IN CALIFORNIA ALSO.

6/1/2015

THE VEHICLE IS A HYBRID PLUS. IT HAS A CHARGE PORT. THE VEHICLE WILL NOT ACCEPT A CHARGE AND CHECK ENGINE LIGHT IS ON. THE ENTIRE WIRING HARNESS FROM FRONT TO BACK HAS TO BE REPLACED. THIS JOB REQUIRES COMPLETE REMOVAL OF THE ENTIRE INTERIOR. ALSO FORD HAS NOT BEEN IN CONTACT WITH THE DEALER OR MYSELF IN 5 DAYS REGARDING THIS ISSUE. THIS IS THE 3RD TIME IT HAD BEEN IN THE SHOP - FIRST FOR A FAULTY DASH AND SECOND FOR A BAD AC COMPRESSOR. - VEHICLE HAS 1600 MILES ON IT.

7/29/2015

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, WHICH CAUSED THE CONTACT TO CRASH INTO A CONCRETE MEDIAN. THE CONTACT STATED THAT THE FRONTAL AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,800.

6/5/2015

2015 FORD FUSION. CONSUMER WRITES IN REGARDS TO AIRBAG REPLACEMENT ISSUES. *SMD THE CONSUMER STATED HIS PRIMARY CONCERN, WAS VEHICLES STILL BEING SOLD WITHOUT FULL DISCLOSURE REGARDING TAKATA AIR BAGS.* JB

6/10/2015

I JUST PURCHASED A 2015 FORD FUSION AND LIKE IT SO FAR EXCEPT THAT ABOUT 1 WEEK AFTER THE PURCHASE; I GOT CAUGHT IN A HARD RAIN. I FOUND THAT THE WIPERS, AT THE HIGHEST SPEED, DO NOT CLEAR THE WINDSHIELD FAST ENOUGH FOR CLEAR VISIBILITY. THE SPEED LIMIT WAS 45, I SLOWED DOWN TO 25 OR LESS. I BROUGHT MY VEHICLE INTO THE DEALER, THEY HAD THEIR TECHNICIAN LOOK AT IT AND I WAS TOLD THERE IS NOTHING WRONG WITH THEM, THEY ALSO COMPARED THEM TO ANOTHER FUSION ON THE PREMISES AND THE SPEED OF THE WIPERS WERE SIMILAR. I AM HOPING FOR A RECALL SOON, BEFORE ACCIDENTS HAPPEN AND PEOPLE GET HURT. I PERSONALLY WILL NOT DRIVE IN THE RAIN IF AT ALL POSSIBLE; I SHOULD NOT HAVE TO FEAR DRIVING A NEW CAR BECAUSE OF RAIN. *TR

12/11/2014

WHILE DRIVING IN A MODERATE RAIN THE WIND SHIELD WIPERS WILL NOT WORK FAST ENOUGH TO KEEP THE WIND SHIELD CLEAN AND TO HAVE ANY TYPE OF VISIBILITY. COULD NOT SEE THE LINES ON THE ROAD AND HAD TO PULL OVER. THIS HAPPENS EVERY TIME IT RAINS OR SNOWS. VERY BIG SAFETY CONCERN!

7/1/2015

RENTED CAR FROM ENTERPRISE CAR RENTAL (734)451-2499. CAR LOST POWER ON TWO OCCASIONS WHILE DRIVING. FIRST TIME AROUND 9:00 AM GOING EAST ON 401 IN CANADA, SECOND TIME AROUND 8:00 PM GOING WEST ON 402 IN CANADA. LOST POWER STEERING, ENGINE POWER, POWER BRAKES AND HEADLIGHTS. WAS ABLE TO SAFELY PULL OVER AND HAD TO PLACE CAR IN PARK AND RESTARTED CAR WITH IGNITION KEY. RENTAL CAR COMPANY PROVIDES TWO CAR KEYS WITH A BRAIDED CHAIN TO KEEP THE TWO KEYS TOGETHER AND TO DISCOURAGE CUSTOMER FROM SEPARATING THE KEYS (NEED WIRE CUTTERS TO SEPARATE). THE FORD KEYS ARE VERY HEAVY AND HAVE INTEGRATED KEYFOB. TO PREVENT THE KEYS FROM HITTING MY KNEES, I USED A TYWRAP TO PULL THEM CLOSER TOGETHER. *TR

1/29/2015

03/2015 LOST CONTROL OF THE BREAKS AND HAD TO USE THE PARKING BREAKS TO ATTEMPT TO STOP ME AND U STILL HIT ANOTHER CAR. 07/09/2015 LOST ALL CONTROL OF BREAKS, INSTRUMENT PANEL DISPLAY TURNED WHITE AND THE MFT TURNED BLACK, MOTOR SHUT OFF. THE DEALER CAN'T FIND THE PROBLEM, THEY JUST DO A COMPUTER RESET AND IT TEMPORARILY FIXES THE PROBLEM BUT THEY REJECT ME TO PUT MY CHILD IN THIS CAR!

7/10/2015

WHEN MY PETITE WIFE SITS IN THE PASSENGER SEAT THE AIRBAG REMAINS OFF. SHE IS 5'1, APPROXIMATELY 100LBS. THE DEALER STATED THE CAR WAS DESIGNED THAT WAY AND DID NOT WANT TO LOOK INTO THE ISSUE. WE HAD THE SAME PROBLEM WITH OUR 2010 SUBARU LEGACY, THOUGH I NEVER REPORTED IT. IS THIS CORRECT? ARE THE FRONT PASSENGER AIRBAGS FOR THIS CAR DESIGNED AND TESTED NOT TO GO OFF FOR SOMEONE HER SIZE?

12/27/2015

AIR BAGS DID NOT DEPLOY IN CRASH. DEALER REPAIRED SAID VEHICLE AND SEAT BELTS WORK SOMETIMES AS WELL AS INSTRUMENT PANEL. VEHICLE CONSTANTLY PULLS TO THE RIGHT. DEALER SAYS NOTHING WRONG. OTHER ISSUES BUT NOT SAFETY RELATED.

4/1/2016

UPON RETURNING FROM A LONG TRIP AND APPROXIMATELY 3 MILES FROM HOME, THE STEERING WHEEL OF THE CAR BEGAN TO VIBRATE HEAVILY AND AS I TURNED A CORNER, THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AND I LOST MY POWER STEERING. THE INFO ON THE DASHBOARD INFORMED ME THE VEHICLE HAD LOST THE POWER STEERING AND TRACTION CONTROL AND I WAS TO SEEK SERVICE IMMEDIATELY. BY DRIVING SLOWLY, I WAS ABLE TO MAKE IT HOME STEERING MANUALLY. THE DEALER WAS NOTIFIED IMMEDIATELY AND THEY ARRANGED TO TOW THE CAR TO THE DEALERSHIP. TWO DAYS LATER I WAS CONTACTED BY THE DEALERSHIP AND INFORMED THE STEERING GEAR HAD FAILED AND WOULD NEED TO BE REPLACED. BECAUSE OF THE SERIOUS NATURE OF THIS DEFECT AND THE FACT THAT I HAD JUST PURCHASED THE CAR NEW ON 6/15/15, I REQUESTED A REPLACEMENT VEHICLE BUT WAS TOLD FORD WOULD NOT DO THAT. I CONTACTED FORD CORP. AND MY CASE WAS TURNED OVER TO THE REGIONAL MGR. OF THIS AREA AND HE ALSO INFORMED ME THAT THE CAR WOULD NOT BE BOUGHT BACK BUT WOULD BE REPAIRED UNDER WARRANTY. AS COMPENSATION MY NEW CAR WARRANTY WAS EXTENDED TO 5 YEARS. I SHUDDER TO THINK WHAT MIGHT HAVE HAPPENED TO MY WIFE AND MYSELF HAD THIS STEERING FAILURE HAD HAPPENED AT THE HIGHWAY SPEEDS WE HAD JUST BEEN TRAVELING AND AM NOW NERVOUS ABOUT THE OVERALL QUALITY OF THIS VEHICLE. I FEEL THE PUBLIC SHOULD BE MADE AWARE OF THE POTENTIAL OF THIS DANGEROUS, SERIOUS DEFECT IN THE FORD FUSION.

7/27/2015

WHILE THE CAR IN REVERSE, IF THERE IS A INCOMING TEXT MESSAGE FROM THE PAIRED PHONE, THE PICTURES FROM THE BACKUP CAMERA SOMETIMES COULD BE LOST AND BLACKED OUT. HENCE, INCREASE THE CHANCE OF COLLISION.

11/16/2015

DUST IS GETTING IN SIDE OF CAR UNDER THE BACK DOORS. DUST IS IN THE FLOOR AND BACK SEAT. CAR IS IN MOTIO WHEN THE DUST GET IN SIDE OF CAR. THE CAR IS ON DIRT ROAD FOR 1 MILE UNTIL I GET TO THE HIGHWAY. WHEN DRIVING ON DIRT ROAD I CAN SEE DUST IN THE AIR INSIDE OF CAR. I HAVE HAD DUST COMING INTO THE CAR FROM 09-2014 THROUGHT TODAY. CAR HAS BEEN AT RIVER SIDE FORD IN MACON, GA. AND DUBLIN FORD IN DUBLIN, GA. BOTH DEALER SAY THEIR IS NO REPAIR FOR THE CAR. BOTH DEALER HAVE PICTURES FOR THIS CAR.

6/6/2016

DRIVER SIDE PASSENGER DOOR HANDLE BROKE AND THE LATCH TO LOCK THE DOOR TO THE FRAME DOES NOT HOLD UNLESS MANUALLY PUSHING THE LATCH ON THE DOOR ITSELF DOWN TO ENABLE THE LATCH TO CATCH AND HOLD THE BAR ON THE FRAME. OTHERWISE, THE DOOR IS NOT SECURED TO THE FRAME. THE DOOR HANDLE HAS BEEN STICKING FOR A FEW DAYS AND ON SUNDAY MAY 21, 2017 I TRIED TO OPEN THE DRIVER SIDE PASSENGER DOOR AND THE HANDLE PULLED AWAY FROM THE DOOR AND WOULD NOT OPEN. I HAD TO OPEN THE SAID DOOR FROM THE INSIDE. I TRIED PUSHING THE HANDLE BACK IN AND IT WOULD NOT PUSH IN. IT IS DANGEROUS AND AFRAID THE DOOR MAY OPEN DURING VEHICLE OPERATION.

5/22/2017

ADAPTIVE CRUISE CONTROL THE ACC ON MY TRUCK MALFUNCTIONS UNEXPECTEDLY AND FREQUENTLY WHEN PASSING LARGE TRUCKS AT HIGHWAY SPEED. WHEN IT MALFUNCTIONS, IT CAUSES COLLISION WARNING SYSTEMS TO ACTIVATE INCLUDING UNEXPECTED AND HARD BRAKING. I HAVE TAKEN THE TRUCK TO THE DEALERSHIP WHERE I PURCHASED IT TWICE FOR THIS PROBLEM. ONCE BEFORE AND ONCE AFTER THE RECALL. THERE WAS NOT CHANGE THE FIRST TIME AND AFTER THE SECOND TIME THE PROBLEM WAS REDUCED IN SEVERITY AND FREQUENCY BUT CONTINUES TO HAPPEN. MY SERVICE DEPARTMENT IS WILLING TO LOOK AT IT AGAIN, BUT SAYS THERE IS NOTHING TO DO THAT THEY HAVE NOT ALREADY DONE. THE UNEXPECTED BRAKING NOT ONLY IS A SURPRISE TO THE DRIVER, BUT IT ALSO MAY CAUSE VEHICLES FOLLOWING TO REACT INAPPROPRIATELY. THIS DANGER IS EXAGGERATED BECAUSE IT FREQUENTLY HAPPENS ON THE INTERSTATE WHILE PASSING LARGE TRUCKS.

1/14/2016

THE VEHICLE DISPLAYED A "WRENCH" LIGHT AND THE VEHICLE SUFFERED DIMINISHED PERFORMANCE WHILE DRIVING. THIS HAPPENED SPORADICALLY BOTH WHEN STATIONARY AND DRIVING FOR TWO WEEKS. EACH TIME I TOOK IT TO THE DEALER THE "WRENCH" WAS NOT ON AND THEY COULD NOT CAPTURE A "CODE." FINALLY, ONE MORNING THE LIGHT WAS ON AND I WAS ABLE TO TAKE IT DIRECTLY TO THE DEALER AND THEY IDENTIFIED THE ELECTRONIC THROTTLE BODY AS DEFECTIVE.

7/14/2016

ON ENTRY TO MY DRIVEWAY THE BUMPER SCRAPED THE GROUND AND I'M UNABLE TO PARK IN MY GARAGE FOR THIS REASON NOR CAN I USE MY DRIVEWAY. ON ANOTHER OCCASION I WAS GOING TO THE GAS STATION AND THE CAR SCRAPED ON ENTRY AND EXITING THE STATION. THIS VEHICLE IS TOO LOW TO USE IN AVERAGE CHICAGO SNOW UNLESS YOU DON'T MIND USING YOUR CAR TO PLOW THE STREET. *TR

2/16/2015

1ST OFF I'LL START WITH THE WORSE TO LEASE PROBLEMS, THE TRANS SHIFTING VERY SLOWLY AND HARD, THE CAR IS TOO LOW AND HITS EVERYTIME TO A DRIVEWAY IS ENTERED AT A MALL OR ANY PARKING LOT AND IS TOO LOW FOR CHICAGO WINTERS, THE SEATS ARE VERY CHEAP AND GET STAINS FROM DROPS OF WATER, CAR RIDES HARD AND NOISY ESPECIALLY THE REAR, POOR STEREO SOUND, VERY SLOW ACCELERATION, ELECTRONIC STEERING MAKES THE VEHICLE DIFFICULT TO CONTROL AND HARD TO STAY STRAIGHT IN LANE, AND EVERYTHING'S IN THE WRONG PLACE (ARM REST TOO LOW TO REACH STEERING WHEEL, SEAT TO LOW OR FAR AWAY TO REACH PEDALS AND ON LONG TRIPS WEARS THE DRIVER OUT FROM FIGHTING THE VEHICLE. OWN A 2005 TAURUS THAT MADE ME A REPEAT BUYER BUT THIS WILL BE MY LAST FORD AND TOYOTA, HYUNDAI AS WELL AS SOME OTHER CAR COMPANIES ARE JUST TOO PROBLEMATIC TO EVER PURCHASE AGAIN DUE TO ALL THE NEW TRANS AND STEERING PROBLEMS COMBINED WITH THE POOR CRAFTSMANSHIP MAKE OLDER VEHICLE LOOK SO GOOD NOW.

6/2/2016

RECENTLY, WHILE TRAVELING FROM CHICAGO, IL TO LAS VEGAS NEVADA, I EXPERIENCED MECHANICAL ISSUES WITH MY 2015 FORD FUSION. THE CAR BROKE DOWN IN LAS VEGAS, NEVADA, WHERE I TOOK IT TO A LOCAL REPAIR SHOP, DUE TO THE CLOSENESS OF THE WHERE IT BROKE DOWN. THE REPAIR SHOP STATED THAT THEY WOULD NEED A FEW DAYS TO DIAGNOSE THE VEHICLE. UNFORTUNATELY, I HAD NO MORE DAYS TO STAY IN VEGAS, AS I NEEDED TO RETURN HOME. THUS, I FLEW BACK TO CHICAGO, AND LEFT MY CAR IN LAS VEGAS, NEVADA IN THE CARE OF THE REPAIR SHOP FOR TESTING AND DIAGNOSIS AND REPAIR. THE REPAIR SHOP CALLED AND STATED THAT MY CAR NEEDED A NEW TRANSMISSION. THIS BEFUDDLED ME, AS MY CAR WAS JUST BARELY TWO YEARS OLD AND HAS LOW MILEAGE. UPON DOING SOME RESEARCH, I FOUND THAT FORD FUSIONS FROM 2013-2016 HAVE KNOWN MECHANICAL ISSUES WITH THE TRANSMISSION AND MANY HAVE ALREADY BEEN RECALLED. I CALLED THE FORD CORPORATE OFFICE AFTER THE REPAIR SHOP ADVISED THAT THE TRANSMISSION NEEDED REPLACING. I WAS ADVISED TO HAVE THE VEHICLE TOWED TO A FORD DEALERSHIP. I HAD THE CAR TOWED TO FRIENDLY FORD, WHERE I AM WAITING FOR THE DIAGNOSIS TO BE COMPLETED. HOWEVER, I WAS ALREADY ADVISED THAT IF IN FACT THE TRANSMISSION NEEDS TO BE REPLACED, IT WOULD BE TAKE APPROXIMATELY 4-6 WEEKS TO BE COMPLETED. THIS PRESENTS A TREMENDOUS INCONVENIENCE TO ME, AS I AM IN CHICAGO AND MY VEHICLE IS 1800 MILES AWAY FROM ME, ESSENTIALLY USELESS TO MY DAY TO DAY ACTIVITIES WHICH INCLUDE SCHOOL, WORK, DOCTORS' APPOINTMENT ETC. I AM A FULL-TIME STUDENT, AND WORK FULL TIME. UNFORTUNATELY, RECENTLY I HAVE BECOME VERY ILL AND HAVE HAD TO CATCH RIDES TO MY VARIOUS DOCTORS' APPOINTMENTS. GETTING AROUND HAS BEEN SIGNIFICANTLY CHALLENGING WITH NO VEHICLE. I BELIEVE THAT FORD KNEW THAT THERE WERE TRANSMISSION FAILURES ON AND FAILED TO RECALL ALL OF THEM TO SAVE MONEY, AND AVOID EXPENSIVE REPAIR COSTS ON POORLY

8/2/2017

WHILE DRIVING HOME ON I- 55, ONE OF MY BACK TIRES BLEW UP ON 2015 FORD FUSION. THIS NEARLY CAUSED A POTENTIALLY FATAL ACCIDENT! ON SATURDAY, I CALLED MICHELIN, THE MANUFACTURER OF THE TIRE AND THEY TOLD ME TO TAKE THE TIRE TO DISCOUNT TIRE. I WENT IN TO DISCOUNT TIRE IN NEW LENOX, IL ON SATURDAY FEBRUARY 11, 2017, AND THE MANAGER NEAL, SAID THAT ALL OF THE TIRES NEEDED TO BE REPLACED, AND THE BLOWOUT WAS CAUSED AS A RESULT OF LOW THREAD COUNT. DISCOUNT TIRE WENT ON TO INFORM THAT XCHANGE LEASING, WHO IS RESPONSIBLE FOR SAFETY AND INSPECTION OF THE VEHICLE WOULD BE RESPONSIBLE FOR MISSING THE NEED FOR THE TIRES TO BE REPLACED. SUBSEQUENTLY, IT SEEMS THAT XCHANGE HAS DROPPED THE BALL, AND THANKFULLY THE NEGLIGENCE DID NOT RESULT IN AN UNTIMELY DEATH! SINCE, BEING A PART OF THE XCHANGE LEASING PROGRAM, I HAVE REGULARLY HAD ALL OF MY INSPECTIONS COMPLETED, WHICH INCLUDED TIRE ROTATION, AND INSPECTION. THERE IS NO INDICATION ON ANY OF THE INSPECTION REPORTS THAT TIRES NEED TO BE REPLACED. I AM CURRENTLY DRIVING ON A DONUT, AND I AM SEEKING A RESOLUTION TO THIS PROBLEM.

8/2/2017

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS STOPPED, THERE WAS A VIBRATING MOTION FROM THE TAIL PIPE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 400.

8/21/2015

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED THAT THE EXHAUST PIPE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE EXHAUST SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 400.

8/21/2015

I RENTED A FORD FUSION IN PITTSBURG FOR 10 DAYS. IT HAD ELECTRIC SEATS THAT WERE VERY DIFFICULT TO POSITION TO A COMFORTABLE POSITION. I AM 62 YEARS OLD AND HAVE TRAVELLED EXTENSIVELY FOR THE LAST 8 YEARS, SO I AM USED TO RENTALS AND AIR TRAVEL RISKS. FROM THE 2ND DAY IN THE FUSIONS, I WAS FEELING A PAIN IN MY RIGHT LEG ( CALF). WHEN I RETURNED HOME IN NH 10 DAYS LATER, I WENT TO SEE MY DOCTOR WHO SENT ME FOR AN ULTRASOUND WHICH FOUND THE INCIDENCE OF THE DVT. I AM UNDER TREATMENT NOW AND AM OK, BUT AM CONCERNED THAT THE ERGONOMICS OF SOME VEHICLES MAY BE CONTRIBUTORY TO CERTAIN ILLNESS FOR HUMANS. WANTED TO REPORT SO THE INCIDENCE OF DVT TO SPECIFIC MODELS WITH ELECTRICS SEATS COULD BE TRACKED DOWN AND INCLUDED IN FUTURE SAFETY RECOMMENDATIONS. I SEARCHED THE LITERATURE AND INTERNET AND DID NOT FIND ANY MENTION OF AN ASSOCIATION OF DVT WITH FUSIONS, BUT IT CONCEIVABLY COULD BE RELATED TO ANY ELECTRIC SEAT MANUFACTURER.

10/18/2015

WHEN MY PETITE WIFE SITS IN THE PASSENGER SEAT THE AIRBAG REMAINS OFF. SHE IS 5'1, APPROXIMATELY 100LBS. THE DEALER STATED THE CAR WAS DESIGNED THAT WAY AND DID NOT WANT TO LOOK INTO THE ISSUE. WE HAD THE SAME PROBLEM WITH OUR 2010 SUBARU LEGACY, THOUGH I NEVER REPORTED IT. IS THIS CORRECT? ARE THE FRONT PASSENGER AIRBAGS FOR THIS CAR DESIGNED AND TESTED NOT TO GO OFF FOR SOMEONE HER SIZE?

12/27/2015

FROM THE BEGINNING I HAVE VIBRATION IN THE STEERING WHEEL AT VARIOUS SPEEDS SOME AT 40 MPH AND FROM 70-75 MPH. AT MY LAST SERVICE THEY DID REBALANCE THE TIRES WHICH HELPED SLIGHTLY BUT NOT TOTALLY.

10/31/2015

MY PARENTS FORD FUSION SE CAME WITH GOODYEAR EAGLE LS TIRES. ME FAILED TURNING OUT OF A DRIVEWAY SHORTLY AFTER MY PARENTS TOOK DELIVERY ON THE CAR. IN APRIL 2017, THE RIGHT FRONT TIRE SUDDENLY FAILED REQUIRING BOTH FRONT TIRES TO BE REPLACED. IN AUGUST 2017, THE NEW FRONT RIGHT GOODYEAR EAGLE LS TIRE DEVELOPED BBBLES ON THE SIDE WALL AND SUDDENLY FAILED NECESSITATING ANOTHER REPLACEMENT. PLEASE NOTE THAT TIRE FAILED AT 2,280 MILES, NOW BOTH GOODYEAR EAGLE LS TIRES ARE BALD AT THE SHOULDERS JUST SIX MONTHS LATER. I CONTACTED GOODYEAR WHO OFFERED US A MERE $$47.95 FOR ONE FAILED TIRE AND $32.88 FOR THE OTHER WHEN THESE TIRES COST US $198/PER TIRE. GOODYEAR SUPPOSEDLY WARRANTS THEM FOR SIX YEARS. CUSTOMER SUPPORT WAS HOSTILE. BECAUSE I BE,I EVE THESE TIRES ARE DEFECTIVE, I WANTED FOUR NEW TIRES. GOODYEAR SAID IF THEY DID ANYTHING I'D BE FORCED TO TAKE MORE GOODYEAR TIRES. I PAID FOR FOUR NEW MICHELIN TIRES TO PROTECT MY FAMILY. WE ONLY HAVE 28,138 MILES ON THIS CAR BUT HAVE HAD TO REPLACE SIX GOODYEAR EAGLE LS TIRES FOR SUDDEN FAILURE. WHY ON EARTH HAVEN'T THEY BEEN RECALLED.

2/28/2018

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THERE WAS A LOUD KNOCKING NOISE HEARD WHEN THE REAR WINDOW WAS OPEN. THE CONTACT MENTIONED THAT THE NOISE WAS CAUSED BY THE PRESSURED IN THE VEHICLE WHICH WORSEN THE FASTER THE VEHICLE WOULD GO. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 126,000.

1/26/2015

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE THE VEHICLE WAS IN REVERSE, THE BACKUP CAMERA FAILED TO CONNECT. AS A RESULT, THE SCREEN DISPLAY WAS BLANK. THE VEHICLE WAS TAKEN TO DELACY FORD (3061 TRANSIT RD, ELMA, NY 14059, (716) 668-1200) WHERE IT WAS DIAGNOSED THAT THE CAMERA NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOUR TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 16,000.

6/27/2017

TL* THE CONTACT OWNS A 2015 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WOULD VEER TO THE LEFT AND THERE WAS A LOSS OF POWER STEERING ABILITY. THE STEERING ASSIST FAULT, BATTERY, TRACTION CONTROL, AND STABILITRAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO TRI LAKES FORD (180 STATE HWY T, BRANSON, MO) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE FAILURE MILEAGE WAS APPROXIMATELY 96,000. FORD RECALL NUMBER: 15S14, FORD RECALL NUMBER: 18S08. NHSTA RECALL BULLETIN:15V250000. NHSTA RECALL BULLETIN: 18V167000

3/19/2018

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. WHEN THE VEHICLE WAS RESTARTED, THE INSTRUMENT PANEL LIGHTING FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.

6/14/2018