2016 Ford Fusion Owner Complaints

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH, THE TRANSMISSION SLIPPED WHEN SHIFTED INTO SECOND OR THIRD GEAR. IN ADDITION, THE CONTACT MENTIONED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

8/21/2015

2016 FORD FUSION WITH APPROXIMATELY 7,000 MILES. DRIVING CAR ON HIGHWAY AT APPROXIMATELY 70-80 MPH AND SUDDENLY AIRBAG LIGHT, WRENCH LIGHT AND CHECK ENGINE LIGHT SIMULTANEOUSLY APPEAR ON DASHBOARD. THE THROTTLE BECOMES COMPLETELY NON FUCTIONING AND VEHICLE LOSES ABILITY TO ACCEALERATE AND STARTS SHAKING. MUST PULL OVER TO TURN CAR OFF AND RESTART FOR TO RESUME NORMAL FUNCTIONING. HAPPENED MINIMUM 6 TIMES IN THE COURSE OF 200 MILE TRIP.

7/4/2016

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45MPH IN RUSH HOUR TRAFFIC. THERE WAS NO ENGINE POWER, NO STEERING POWER, NO POWER BRAKES, NOTHING BUT ALARMS. I WAS FORTUNATE TO NOT BE IN AN ACCIDENT. THE FORD DEALERSHIP HAS TAKEN THE CAR IN TWICE WITH ABSOLUTELY NO REPAIRS AND NO REPORTED DIAGNOSTIC CODES. FORD HAS EXPERIENCED THE SAME INTERMITTENT STARTING ISSUES WITH THE CAR IN THEIR POSSESSION, BUT THEY REFUSED TO CONDUCT LONG-TERM DIAGNOSIS BECAUSE THEY SIMPLY WERE NOT ABLE TO ISOLATE THE PROBLEM. THIS IS THE THIRD TIME IT'S GOING INTO THE DEALER AND NOW IT'S A SAFETY ISSUE BECAUSE THE CAR LOSES POWER WHILE IN OPERATION.

3/7/2016

LAST WEEK MY CAR ENGINE WOULD SHUT OFF WITHOUT WARNING WHEN I WAS AT A STOP LIGHT AND IDLE ABOUT TO TURN ONTO ROAD. THIS HAPPENED TWICE SO I TOOK MY CAR WHERE I PURCHASED AT RYAN FORD SEALY AND THEY HAD IT 4/6-12/2016. THEY COULDN'T FIND ANYTHING BECAUSE NO CODES OR LIGHT CAME UP. RAN VEHICLE HEALTH CHECK AND NOTHING. ACTED FINE YESTERDAY. TODAY GOING RIGHT UNDER 30 MPG AND AT THE STOP SIGN IT SHOOK BAD AND LIGHTS CAME ON. ENGINE STAYED ON BUT COULD NOT MOVE. WAITED 15 MINUTES AND LIMPED TO MY HOUSE AND HAD TOW TRUCK TAKE IT BACK TO RYAN FORD. DETERMINED AND REPLACED THROTTLE BODY.

4/14/2016

THE STEERING ASSIST, ELECTRIC POWER STEERING, HAD A "FAULT" AND THE CAR WOULD NOT START/CRANK. BEFORE THIS HAPPENED THE STEERING WAS STRANGE, IT WAS LIKE THERE WERE STRING WINDS WHEN DRIVING ON THE HIGHWAY, THE CAR WOULD SWAY SIDE TO SIDE.

3/28/2016

WENT TO GO TO LUNCH TODAY AND CRANKED THE CAR UP AND IT STARTED AND NO LIGHTS CAME ON OR RADIO. STARTED TO BACK OUT AND THERE WAS NO STEERING. TURNED OFF THE CAR AND RESTARTED IT AND THE RADIO AND LIGHTS CAME ON BUT SERVICETRAC LIGHT STILL WAS ON DASH. CALLED FORD AND THEY SAID IT WAS A STEERING FAULT BUT TO STILL DRIVE IT AND BRING IT IN ON WEDNESDAY THAT IT WAS SAFE TO DRIVE. UM I AM NOT AN IDIOT BUT THAT DOES NOT SEEM SAFE TO DRIVE IF THE STEERING GOES OUT. LIGHT WENT OFF AFTER I LEFT WORK AND ALL IS WORKING FOR NOW.

12/30/2016

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45MPH IN RUSH HOUR TRAFFIC. THERE WAS NO ENGINE POWER, NO STEERING POWER, NO POWER BRAKES, NOTHING BUT ALARMS. I WAS FORTUNATE TO NOT BE IN AN ACCIDENT. THE FORD DEALERSHIP HAS TAKEN THE CAR IN TWICE WITH ABSOLUTELY NO REPAIRS AND NO REPORTED DIAGNOSTIC CODES. FORD HAS EXPERIENCED THE SAME INTERMITTENT STARTING ISSUES WITH THE CAR IN THEIR POSSESSION, BUT THEY REFUSED TO CONDUCT LONG-TERM DIAGNOSIS BECAUSE THEY SIMPLY WERE NOT ABLE TO ISOLATE THE PROBLEM. THIS IS THE THIRD TIME IT'S GOING INTO THE DEALER AND NOW IT'S A SAFETY ISSUE BECAUSE THE CAR LOSES POWER WHILE IN OPERATION.

3/7/2016

INSERTING KEY INTO IGNITION FUEL PUMP WOULD KICK ON OCCASIONALLY, THE DOORS WOULDN'T ALWAYS UNLOCK UPON SHUTTING CAR OFF, DASH AND RADIO DELAYED COMING ON AT TIMES UPON STARTING, UNLOCKING DOORS WITH KEY FOB THERE WOULD BE STATIC COMING FROM BACK SPEAKERS, KEYLESS ENTRY WOULD UNLOCK BUT NOT ALWAYS RELOCK, A FEW TIMES THE KEY WOULDN'T START CAR THERE WOULD BE NO REACTION AT TURNING OVER, DASH WOULD LIGHT UP AT TIMES WHEN NO KEY WAS IN IGNITION AND CAR LOCKED, HEATER WOULD BLOW HOT AIR THEN TURN TO COLD AS IF A/C WAS ON, ONE DAY BATTERY WAS DEAD AND HAD TO JUMP IT NOTHING WAS LEFT ON AND CAR WAS LOCKED.

4/28/2016

I PURCHASED A 2016 FORD FUSION SE BRAND NEW AND AFTER A WEEK OF OWNING THE CAR I WAS DRIVING DOWN THE ROAD AND THE CAR JERKED VERY HARD, I HAD TO CHECK MY REARVIEW MIRROR THOUGHT SOMEONE REAR ENDED ME BUT NO THE CAR BEHIND WAS SOME DISTANCE AWAY. IT SLOWED SOME WHILE I HAD MY FOOT ON THE GAS BUT PICKED UP SPEED SHORTLY AFTER. I IGNORED THAT FIGURED IT WAS NO BIG DEAL. I WAS DRIVING A FEW WEEKS AFTER THAT OCCURRENCE IN THE CITY AND THE CAR MADE A REVING UP NOISE AND I THOUGHT WHO CAR IS THAT I CONTINUED TO DRIVE AND NOTICED IT WAS MY CAR MAKING THE NOISE AND THE SPEED WOULD NOT ACCELERATE SO I HAD TO QUICKLY HIT MY FLASHERS SO THE CARS BEHIND ME WOULD KNOW MY CAR HAD STALLED. I HAD TO TURN THE CAR OFF AND BACK ON TO GET IT TO MOVE. I CALLED THE DEALER AND BROUGHT IT IN THEY COULD NOT DUPLICATE THE ISSUE OR PULL CODES TO FIND OUT WHY THE CAR WOULD NOT DRIVE THAT DAY. THIS SAME SCENARIO HAS HAPPENED TO ME ON SEVERAL OCCASIONS AND ONCE TAKEN TO THE DEALER THEY CAN NOT ASSIST ME. I HAVE NOT MADE THE FIRST CAR PAYMENT AND THIS CAR ALREADY GIVING MY PROBLEMS. I RESEARCHED THE CAR AND NOTICED CUSTOMERS HAVE BEEN DEALING WITH THIS ISSUE FOR YEARS NOW AND FORD REFUSE TO RECALL WHAT SEEMS TO BE A THROTTLE ISSUE AND THE CAR STALLS OUT WHILE DRIVING THE VEHICLE. I HAVE A NEW CAR THAT I AM SCARED TO DRIVE SINCE THERE IS NO WARNING LIGHTS OR SIGNALS WHEN THIS WILL HAPPEN AGAIN IT HAS ALREADY ON 5 DIFFERENT OCCASIONS AND NOONE SEEMS TO BE ABLE TO RESOLVE MY ISSUE WHICH IS VERY DISAPPOINTING. I PRAY NO ONE HAS TO DIE OR GET HURT BEFORE THIS ISSUE IS ADDRESSED.

1/13/2016

INSERTING KEY INTO IGNITION FUEL PUMP WOULD KICK ON OCCASIONALLY, THE DOORS WOULDN'T ALWAYS UNLOCK UPON SHUTTING CAR OFF, DASH AND RADIO DELAYED COMING ON AT TIMES UPON STARTING, UNLOCKING DOORS WITH KEY FOB THERE WOULD BE STATIC COMING FROM BACK SPEAKERS, KEYLESS ENTRY WOULD UNLOCK BUT NOT ALWAYS RELOCK, A FEW TIMES THE KEY WOULDN'T START CAR THERE WOULD BE NO REACTION AT TURNING OVER, DASH WOULD LIGHT UP AT TIMES WHEN NO KEY WAS IN IGNITION AND CAR LOCKED, HEATER WOULD BLOW HOT AIR THEN TURN TO COLD AS IF A/C WAS ON, ONE DAY BATTERY WAS DEAD AND HAD TO JUMP IT NOTHING WAS LEFT ON AND CAR WAS LOCKED.

4/28/2016

LAST WEEK MY CAR ENGINE WOULD SHUT OFF WITHOUT WARNING WHEN I WAS AT A STOP LIGHT AND IDLE ABOUT TO TURN ONTO ROAD. THIS HAPPENED TWICE SO I TOOK MY CAR WHERE I PURCHASED AT RYAN FORD SEALY AND THEY HAD IT 4/6-12/2016. THEY COULDN'T FIND ANYTHING BECAUSE NO CODES OR LIGHT CAME UP. RAN VEHICLE HEALTH CHECK AND NOTHING. ACTED FINE YESTERDAY. TODAY GOING RIGHT UNDER 30 MPG AND AT THE STOP SIGN IT SHOOK BAD AND LIGHTS CAME ON. ENGINE STAYED ON BUT COULD NOT MOVE. WAITED 15 MINUTES AND LIMPED TO MY HOUSE AND HAD TOW TRUCK TAKE IT BACK TO RYAN FORD. DETERMINED AND REPLACED THROTTLE BODY.

4/14/2016

INSERTING KEY INTO IGNITION FUEL PUMP WOULD KICK ON OCCASIONALLY, THE DOORS WOULDN'T ALWAYS UNLOCK UPON SHUTTING CAR OFF, DASH AND RADIO DELAYED COMING ON AT TIMES UPON STARTING, UNLOCKING DOORS WITH KEY FOB THERE WOULD BE STATIC COMING FROM BACK SPEAKERS, KEYLESS ENTRY WOULD UNLOCK BUT NOT ALWAYS RELOCK, A FEW TIMES THE KEY WOULDN'T START CAR THERE WOULD BE NO REACTION AT TURNING OVER, DASH WOULD LIGHT UP AT TIMES WHEN NO KEY WAS IN IGNITION AND CAR LOCKED, HEATER WOULD BLOW HOT AIR THEN TURN TO COLD AS IF A/C WAS ON, ONE DAY BATTERY WAS DEAD AND HAD TO JUMP IT NOTHING WAS LEFT ON AND CAR WAS LOCKED.

4/28/2016

WHILE DRIVING MY SON'S 2016 FUSION ON THE HIGHWAY AT ABOUT 60 MPH THE CHECK ENGINE LIGHT CAME ON AND THE CAR SEEM TO LOOSE ALL POWER. THE CAR WOULDN'T ACCELERATE EVEN THOUGH I HAD THE GAS PEDAL ALL THE WAY TO THE FLOOR. I MANAGED TO GET TO SHOULDER SAFELY AND PARKED. I TRIED RESTARTING THE CAR SEVERAL TIMES WITH THE SAME RESULTS ( CHECK ENGINE LIGHT REMAINED ON, STEPPING ON THE ACCELERATOR THE CAR DOESN'T MOVE AND THE GAS GAUGE DROPPED FROM 3/4 TO EMPTY. ) I SHUT THE CAR OFF AND AND CONTACTED FORD TOWING SERVICE BECAUSE THE CAR HAD ONLY 6000 MILES ON IT. AFTER AN HOUR AND A HALF WAITING I CHECKED THE STATUS OF THE TOW AND WAS TOLD THE COMPANY CANCELLED AND DIDN'T TELL FORD SO IT WOULD BE ANOTHER HOUR FOR A NEW TOW. I DECIDED TO TRY THE CAR AGAIN AND TO MY SURPRISE THE CHECK LIGHT WAS OFF AND THE CAR WAS OPERATING AGAIN. I GOT OFF THE HIGHWAY AT THE FIRST EXIT AND HEADED FOR THE FORD DEALERSHIP WHERE MY SON PURCHASED THE CAR. THE CAR LOST POWER AGAIN BUT THIS TIME I LET IT SIT FOR 20 MINUTES BEFORE RESTARTING THE CAR. IT WORKED WITH ONE DIFFERENCE THE CHECK ENGINE LIGHT REMAINED ON. I GOT TO THE DEALER AND THEY PULLED TWO CODES. P2111 AND P2112 ( THROTTLE BODY FAILURE ) I GOT THE IMPRESSION THEY WERE NOT SURPRISED AND REPLACED THE THROTTLE BODY THE NEXT DAY.

7/2/2016

2016 FORD FUSION WITH APPROXIMATELY 7,000 MILES. DRIVING CAR ON HIGHWAY AT APPROXIMATELY 70-80 MPH AND SUDDENLY AIRBAG LIGHT, WRENCH LIGHT AND CHECK ENGINE LIGHT SIMULTANEOUSLY APPEAR ON DASHBOARD. THE THROTTLE BECOMES COMPLETELY NON FUCTIONING AND VEHICLE LOSES ABILITY TO ACCEALERATE AND STARTS SHAKING. MUST PULL OVER TO TURN CAR OFF AND RESTART FOR TO RESUME NORMAL FUNCTIONING. HAPPENED MINIMUM 6 TIMES IN THE COURSE OF 200 MILE TRIP.

7/4/2016

2016 FORD FUSION WITH APPROXIMATELY 7,000 MILES. DRIVING CAR ON HIGHWAY AT APPROXIMATELY 70-80 MPH AND SUDDENLY AIRBAG LIGHT, WRENCH LIGHT AND CHECK ENGINE LIGHT SIMULTANEOUSLY APPEAR ON DASHBOARD. THE THROTTLE BECOMES COMPLETELY NON FUCTIONING AND VEHICLE LOSES ABILITY TO ACCEALERATE AND STARTS SHAKING. MUST PULL OVER TO TURN CAR OFF AND RESTART FOR TO RESUME NORMAL FUNCTIONING. HAPPENED MINIMUM 6 TIMES IN THE COURSE OF 200 MILE TRIP.

7/4/2016

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE AND AIR BAG WARNING INDICATORS ILLUMINATED CONTINUOUSLY. THE VEHICLE CAME TO A COMPLETE STOP, SHOOK, AND STALLED. THE VEHICLE WAS ABLE TO RESTART. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,700.

8/29/2016

2016 FORD FUSION RECEIVED FROM DEALER ON DEC 2015. AT 39 MILES ON THE ODOMETER, FUSION WOULD NOT START, AND ALL ALARMS CAME ON (LOW TIRE PRESSURE, ENGINE OVERHEAT, PARKING BRAKE, PARKING SENSORS, ETC). CAR STARTED AFTER HITTING OK AND SEVERAL MORE CRANKS. FEB 2015 - AT ABOUT 2500 MILES, THE CAR WOULD NOT START FOR THE SECOND TIME, AND THE THIRD TIME WAS AT 3000 MILES, ALL WITH THE SAME EXACT ALARM BEHAVIOR. THE FOURTH TIME OCCURRED ON MARCH 7, 2016 WITH 3200 MILES ON ODOMETER; THE CAR DIED IN THE MIDDLE OF THE HIGHWAY AND WHILE GOING 45MPH IN RUSH HOUR TRAFFIC. THERE WAS NO ENGINE POWER, NO STEERING POWER, NO POWER BRAKES, NOTHING BUT ALARMS. I WAS FORTUNATE TO NOT BE IN AN ACCIDENT. THE FORD DEALERSHIP HAS TAKEN THE CAR IN TWICE WITH ABSOLUTELY NO REPAIRS AND NO REPORTED DIAGNOSTIC CODES. FORD HAS EXPERIENCED THE SAME INTERMITTENT STARTING ISSUES WITH THE CAR IN THEIR POSSESSION, BUT THEY REFUSED TO CONDUCT LONG-TERM DIAGNOSIS BECAUSE THEY SIMPLY WERE NOT ABLE TO ISOLATE THE PROBLEM. THIS IS THE THIRD TIME IT'S GOING INTO THE DEALER AND NOW IT'S A SAFETY ISSUE BECAUSE THE CAR LOSES POWER WHILE IN OPERATION.

3/7/2016

I BOUGHT MY 2016 FUSION IN JANUARY SO IT IS 6 MONTHS OLD. I WAS DRIVING DOWN THE ROAD AND HAD COMPLETE BRAKE FAILURE WITH NO PRIOR PROBLEMS ON THIS BRAND NEW CAR ! I HAD TO USE THE EMERGENCY BRAKE TO SLOW DOWN MY CAR AND EVENTUALLY STOP. ALSO THERE IS A PROBLEM WITH THE REAR-END SUSPENSION, EVERY TIME I HIT A BUMP NO MATTER HOW SMALL, IT "TOSSES" MY CAR TO THE RIGHT. THIS IS VERY FRUSTRATING AS I HAVE A NEW CAR THAT I DO NOT FEEL SAFE DRIVING THAT WAS EXPENSIVE TO BUY, BUT WANTED A SAFE CAR TO TRANSPORT MY NEWBORN IN.

7/6/2016

THIS WAS A RENTAL OD 11433 MILES. DRIVING AT NIGHT I ACTIVATED THE RIGHT TURN SIGNAL AND THE RIGHT HEAD LAMP BULB WENT OUT. I REPEATED THIS SIGNAL LEFT AND THE LEFT HEAD LAMP BULB WENT OUT. WHEN SIGNALING WAS COMPLETE THE HEAD LAMP CAME BACK ON. I COULD NOT LATCH THE HIGH BEAM BY THE TURN SIGNAL LEVER. IT HAD TO BE MANUALLY HELD. THESE SAME REPEATED ACTIONS WERE DONE WITH THE SAME RESULTS. ON AN UNTIL AREA A PERSON AT A CORNER MAY NOT HAVE BEEN VISIBLE? NIGHT TWO OF DRIVING THE RENTAL ALL WORKED AND FUNCTIONED PROPERLY AS DESIGNED. ALL TURN SIGNAL / HEAD LAMP BULB IN ADDITION TO ENGAGING AND DIS ENGAGING HIGH BEAMS.

6/29/2016

THE INSURANCE INSTITUTE FOR HIGHWAY SAFETY HAS RATED "MARGINAL" THE HEADLIGHT EFFECTIVENESS FOR THE 2016 FORD FUSION. I THINK FORD SHOULD REPLACE THE HEADLIGHTS WHICH IS A SAFETY ISSUE AND AN EXPENSIVE PROPOSITION.

9/4/2016

GAS TANK THAT COULD CAUSE A FIRE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO DIAGNOSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE FAILURE MILEAGE WAS AT 3,000. DS

10/24/2016

WAS FOLLOWING A FORD FUSION IN STOP AND GO TRAFFIC LAST NIGHT ON A RAINY FREEWAY. THE LED BRAKE LIGHTS ARE SO BRIGHT THAT WITH THEM ON I LOST MY DEPTH PERCEPTION TO THE REAR OF THE CAR. THEY ARE SO BRIGHT THEY ARE ALMOST BLINDING. MAYBE THERE SHOULD BE A BRIGHTNESS LIMIT?

12/27/2016

MADISON, WI,WEST BELTLINE HWY, HEADED WEST BOUND IN MIDDLE LANE, JAN 21, 2017, 11:00AM: AT 60 MPH ON 6 LANE HWY CAR SUDDENLY SLOWED TO A CRAWL. A WRENCH ICON APPEARED ON THE DRIVER'S DASH PANEL WITH STATEMENT "CHECK OWNER MANUAL". AS CAR SLOWED TO A CRAWL (BUT DID NOT SHUT OFF) WAS ABLE TO MANEUVER IN TRAFFIC SAFELY TO THE BREAKDOWN LANE W/O CONTROL OF CAR OTHER THAN STEERING (AUTO STEERING CONTINUED TO FUNCTION). I PRESSED THE ACCELERATOR BUT NO RESPONSE. THIS WAS REPEAT OF A SIMILAR INCIDENT ON JAN 11. TURN OFF CAR, WAITED 1 MINUTE AND DID A RE-START (MUCH LIKE MY DESK TOP PC. IMMEDIATELY DROVE TO MIDDLETON (WI) FORD DEALER WHO HAD WORKED ON CAR PREVIOUS WEEK (JAN 13-17) FOR SAME FAILURE (A BENT WIRE FOUND). DURING THE JAN 13-17 PERIOD THE DEALER IN A ROAD TEST EXPERIENCED THE SAME FAILURE. LEFT CAR WITH DEALER FOR A 8 DAYS WHILE OUT OF TOWN. DEALER COULD NOT REPEAT FAILURE. APPARENTLY DISCUSSED WITH FORD HQ. WAS TOLD THE FILE WOULD BE KEPT OPEN AND THE BRING IT IN AGAIN IF IT FAILED. MY WIFE NOW CALLS CAR THE "DEATH TRAP" AND REFUSES TO RIDE IN IT!

2/26/2017

CAR SOLD AT 30917 MILES AS CERTIFIED. ENGINE LIGHT ON AT 41357 WITH CODES FOR EMISSION SYSTEM AND ENGINE LIGHTS. CODES P0420 DUE TO DEFECTIVE CATALYTIC CONVERTER, ENGINE MISFIRE, VACUUM LEAK, OR ENGINE OIL LEAKAGE INTO EXHAUST. VERY HIGH GAS CONSUMPTION. DRIVING VEHICLE IN NORMAL ACCELERATION ON HIGHWAY.

9/8/2017

SEAT BELT ON DRIVER SIDE IS LOCKED UP, UNABLE TO BUCKLE INTO CAR, OR ABLE TO GET THE SEAT BELT TO MOVE AT ALL, THIS CAR HAS UNDER 9000 MILES ON IT, PURCHASED LESS THAN 6 MONTHS AGO. PULLING ON THE SEAT BELT ONLY MADE IT WORSE, I ASSUME IT IS AN ISSUE WITH THE TENSIONER.

12/8/2016

DRIVER'S SIDE SEAT BELT KEEPS LOCKING UP AND WILL NOT LET YOU USE THE SEAT BELT, IT WILL WORK A DAY OR TWO THEN YOU WILL GO A FEW DAYS WITH IT NOT LETTING YOU USE THE SEAT BELT BECAUSE IT WILL NOT COME OUT.

4/22/2017

WINDSHIELD WASHER SQUIRTERS ARE AIMED TOO LOW. AT SPEED, ESPECIALLY HIGHWAY SPEED, THE FLUID IS BLOCKED BY THE WIPER BLADES. THE TOP OF THE WINDSHIELD GETS VERY LITTLE, IF ANY, FLUID. DANGEROUS ON THE HIGHWAY!! I HAVE SPOKEN WITH FORD AND MY DEALER. FORD CLAIMS THE SQUIRTERS THEMSELVES ARE NOT ADJUSTABLE AND THAT THEY OPERATE AS DESIGNED. HAVING TRIED OTHER FUSIONS LIKE MINE, THEY ARE ALL OPERATING THIS WAY. IT IS DANGEROUS. MY PHOTOS ARE OF THE CAR STATIONARY, IN MY GARAGE. THE PHOTO WITH THE RED LINE SHOWS THE POINT AT WHICH THE SQUIRTERS HIT. THE OVERSPRAY ABOVE THEM DOES NOT HAPPEN AT SPEED!

2/13/2017

THE WINDSHIELD WIPERS ARE WAY TO SLOW WHEN DRIVING IN A MINIMAL AMOUNT OF RAIN. I HAVE TRIED TURNING THEM INTO THE HIGHEST FREQUENCY. IT IS SO BAD THAT I HAVE TO PULL OFF THE RODE AND STOP TO WAIT FOR THE RAIN TO STOP. THIS COULD CAUSE SERIOUS INJURY NOT ONLY MYSELF BUT TO OTHER DRIVERS ON THE ROAD. IT IS VERY HAZARDOUS AND I REALLY WISH THIS ISSUE CAN BE FIXED. IT FEELS VERY HAZARDOUS

5/25/2017

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE INSTRUMENT CLUSTER WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50.

9/16/2015

2016 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD AND DASHBOARD ISSUES. *SMD THE CONSUMER STATED WHEN THE SUN SHINED THROUGH THE WINDSHIELD ONTO THE DASHBOARD, IT REFLECTED A 'V" ABOVE THE INSTRUMENT PANEL ON THE DASHBOARD. THE EDGES OF THE "V" REFLECTED ONTO THE INSIDE OF THE FRONT WINDSHIELD AND INTERFERED WITH THE DRIVER'S VISION. THE CENTER CUT OUT IN THE CENTER OF THE DASHBOARD ALSO REFLECTED ONTO THE INSIDE OF THE WINDSHIELD, BUT SINCE IT WAS CENTERED IT DID NOT INTERFERE WITH THE DRIVER'S VISION. THE CONSUMER BELIEVED THE REFLECTION ON THE DRIVER'S WINDSHIELD WAS A DESIGN DEFECT. IF THE "V" WAS NOT CUT INTO THE DASHBOARD ABOVE THE INSTRUMENT PANEL, THERE WOULD BE NO REFLECTION. IF THE DASHBOARD WAS ANTI-GLARE THE PROBLEM WOULD PROBABLY BE SOLVED. *JB

10/7/2015

2016 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE WINDSHIELD AND DASHBOARD ISSUES. *SMD THE CONSUMER STATED WHEN THE SUN SHINED THROUGH THE WINDSHIELD ONTO THE DASHBOARD, IT REFLECTED A 'V" ABOVE THE INSTRUMENT PANEL ON THE DASHBOARD. THE EDGES OF THE "V" REFLECTED ONTO THE INSIDE OF THE FRONT WINDSHIELD AND INTERFERED WITH THE DRIVER'S VISION. THE CENTER CUT OUT IN THE CENTER OF THE DASHBOARD ALSO REFLECTED ONTO THE INSIDE OF THE WINDSHIELD, BUT SINCE IT WAS CENTERED IT DID NOT INTERFERE WITH THE DRIVER'S VISION. THE CONSUMER BELIEVED THE REFLECTION ON THE DRIVER'S WINDSHIELD WAS A DESIGN DEFECT. IF THE "V" WAS NOT CUT INTO THE DASHBOARD ABOVE THE INSTRUMENT PANEL, THERE WOULD BE NO REFLECTION. IF THE DASHBOARD WAS ANTI-GLARE THE PROBLEM WOULD PROBABLY BE SOLVED. *JB

10/7/2015

I BOUGHT MY 2016 FUSION IN JANUARY SO IT IS 6 MONTHS OLD. I WAS DRIVING DOWN THE ROAD AND HAD COMPLETE BRAKE FAILURE WITH NO PRIOR PROBLEMS ON THIS BRAND NEW CAR ! I HAD TO USE THE EMERGENCY BRAKE TO SLOW DOWN MY CAR AND EVENTUALLY STOP. ALSO THERE IS A PROBLEM WITH THE REAR-END SUSPENSION, EVERY TIME I HIT A BUMP NO MATTER HOW SMALL, IT "TOSSES" MY CAR TO THE RIGHT. THIS IS VERY FRUSTRATING AS I HAVE A NEW CAR THAT I DO NOT FEEL SAFE DRIVING THAT WAS EXPENSIVE TO BUY, BUT WANTED A SAFE CAR TO TRANSPORT MY NEWBORN IN.

7/6/2016

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHEN THE CONTACT ACTIVATED THE DRIVER SIDE WINDOW, HIS ARM BECAME CAUGHT UP AND DIFFICULT TO REMOVE FROM THE WINDOW. THE CONTACT STATED THAT THE FEATURE WAS A SAFETY HAZARD FOR CHILDREN. WHEN THE WINDOW CONTROL WAS ACTIVATED AND RELEASED, THE WINDOW CONTINUED TO RISE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

10/3/2016

ON NOVEMBER 25, 2016 AT APPROXIMATELY 5:00 PM, MY SON OPENED THE DOOR WITH A DEFECTIVE CHILD SAFETY LOCK WHILE THE CAR WAS MOVING 65 MPH ON THE HIGHWAY IN MARYLAND. AFTER WE QUICKLY PULLED OVER, WE WERE UNABLE TO CLOSE THE DOOR AS THERE WAS A METAL PIECE BLOCKING THE CLOSING MECHANISM. WE CALLED EMERGENCY ROAD SIDE SERVICES AT 5:20 PM AND WAS TOLD A TOW TRUCK WOULD BRING US ANOTHER CAR WITH AN ETA OF 8:27 PM. FOUR CALLS WERE MADE UP TO 10:41PM TO FIND OUT WHEN THE TRUCK WOULD ARRIVE. WE WERE CONSISTENTLY TOLD THERE WAS A DELAY DUE TO HOLIDAY TRAFFIC. THE NEXT MORNING AT 8:03 AM, ANOTHER CALL WAS MADE TO DETERMINE THE STATUS OF THE ISSUE. WE WERE TOLD THE FASTEST WAY TO GET A CAR WOULD BE TO GO TO THE LOCAL BUDGET RENTAL LOCATION BUT WHEN WE ARRIVED WE WERE TOLD THEY COULD NOT GIVE US A CAR BECAUSE THE COMPUTERS WERE DOWN. AFTER MULTIPLE ADDITIONAL CALLS , THE SERVICE PROMISED TO BRING A CAR THAT AFTERNOON. FINALLY, 21 HOURS AFTER THE INITIAL CALL, A REPLACEMENT CAR WAS DELIVERED AND THE FORD FUSION WITH THE DEFECTIVE CHILD SAFETY LOCK WAS RETURNED. THIS WAS NOT ONLY A SERIOUS HAZARD FOR MY FAMILY, WE LOST A DAY PLANNED WITH FAMILY FOR THE HOLIDAY. AS A FORMER BUSINESS TRAVELER OF 11 YEARS, THIS WAS THE WORST CAR RENTAL EXPERIENCE AND I WOULD LIKE A FULL REFUND FOR THE TIME, DISTRESS, AND FRUSTRATION THIS CAUSED MYSELF AND DAILY. I SHUDDER TO THINK OF WHAT COULD HAVE HAPPENED ON THAT HIGHWAY AND I SUGGEST YOU ADD A MORE THOROUGH SAFETY INSPECTION OF VEHICLES PRIOR TO RENTING THEM TO YOUR CUSTOMERS. *TR

11/30/2016

ON NOVEMBER 25, 2016 AT APPROXIMATELY 5:00 PM, MY SON OPENED THE DOOR WITH A DEFECTIVE CHILD SAFETY LOCK WHILE THE CAR WAS MOVING 65 MPH ON THE HIGHWAY IN MARYLAND. AFTER WE QUICKLY PULLED OVER, WE WERE UNABLE TO CLOSE THE DOOR AS THERE WAS A METAL PIECE BLOCKING THE CLOSING MECHANISM. WE CALLED EMERGENCY ROAD SIDE SERVICES AT 5:20 PM AND WAS TOLD A TOW TRUCK WOULD BRING US ANOTHER CAR WITH AN ETA OF 8:27 PM. FOUR CALLS WERE MADE UP TO 10:41PM TO FIND OUT WHEN THE TRUCK WOULD ARRIVE. WE WERE CONSISTENTLY TOLD THERE WAS A DELAY DUE TO HOLIDAY TRAFFIC. THE NEXT MORNING AT 8:03 AM, ANOTHER CALL WAS MADE TO DETERMINE THE STATUS OF THE ISSUE. WE WERE TOLD THE FASTEST WAY TO GET A CAR WOULD BE TO GO TO THE LOCAL BUDGET RENTAL LOCATION BUT WHEN WE ARRIVED WE WERE TOLD THEY COULD NOT GIVE US A CAR BECAUSE THE COMPUTERS WERE DOWN. AFTER MULTIPLE ADDITIONAL CALLS , THE SERVICE PROMISED TO BRING A CAR THAT AFTERNOON. FINALLY, 21 HOURS AFTER THE INITIAL CALL, A REPLACEMENT CAR WAS DELIVERED AND THE FORD FUSION WITH THE DEFECTIVE CHILD SAFETY LOCK WAS RETURNED. THIS WAS NOT ONLY A SERIOUS HAZARD FOR MY FAMILY, WE LOST A DAY PLANNED WITH FAMILY FOR THE HOLIDAY. AS A FORMER BUSINESS TRAVELER OF 11 YEARS, THIS WAS THE WORST CAR RENTAL EXPERIENCE AND I WOULD LIKE A FULL REFUND FOR THE TIME, DISTRESS, AND FRUSTRATION THIS CAUSED MYSELF AND DAILY. I SHUDDER TO THINK OF WHAT COULD HAVE HAPPENED ON THAT HIGHWAY AND I SUGGEST YOU ADD A MORE THOROUGH SAFETY INSPECTION OF VEHICLES PRIOR TO RENTING THEM TO YOUR CUSTOMERS. *TR

11/30/2016

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO POWER FORD (1101 MONTAO RD NE, ALBUQUERQUE, NM 87107 (505) 766-6600) FOR ROUTINE MAINTENANCE, INCLUDING AN OIL CHANGE AND TIRE ROTATION. WHEN THE CONTACT ARRIVED HOME, HE CHECKED THE CAP ON THE LUG NUTS WITH HIS FINGERS AND FOUND THAT THE REAR DRIVER SIDE WHEEL LUG NUT WAS LOOSE. THE MECHANIC AT POWER FORD CAME OUT AND CHECKED ALL THE LUG NUTS, BUT FOUND NO ISSUES. THE CONTACT ORDERED A LUG WRENCH FROM FORD, BUT THE WRENCH DID NOT FIT THE VEHICLE'S LUG NUTS. THE CONTACT RETURNED THE LUG NUT WRENCH AND RECEIVED A REFUND. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THIS WAS AN ONGOING ISSUE WITH FORD LUG NUTS SPREADING AND VEHICLE OWNERS BEING SUPPLIED WITH THE WRONG LUG NUT WRENCH. THE MANUFACTURER WAS MADE AWARE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,940. UPDATED 10/25/17*LJ UPDATED 10/30/2017*JS

8/29/2017

2016 FORD FUSION WITH: 99D 1.5 L ECOBOOST ENGINE, 44W 6 SPEED AUTO TRANSMISSION. ENGINE HAS LOST POWER 3 TIMES WHILE DRIVING WITHIN A PERIOD OF 10 DAYS. ENGINE REMAINS RUNNING BUT WILL NOT ACCELERATE AND REMAINS IN "LIMP" MODE UNTIL THE CAR SUDDENLY ACCELERATES. NO ENGINE LIGHTS DISPLAYED. DEALER RAN DIAGNOSTIC TESTS WITHOUT FINDING ANY PROBLEM AND REFUSED TO INVESTIGATE WITHOUT A FAULT CODE. THE NEXT TIME LOSS OF POWER HAPPENED, I WAS DRIVING TO THE DEALERSHIP TO LEAVE THE CAR SO THEY COULD KEEP THE CAR AND DRIVE IT HOPING TO GET IT TO LOSE POWER. THEY KEPT THE CAR AND DROVE IT A TOTAL OF ALMOST 100 MILES OVER 3 DAYS WITHOUT IT LOSING POWER. DEALER STILL REUSES TO INVESTIGATE FURTHER WITHOUT EXPERIENCING THE PROBLEM AND GETTING A FAULT CODE. I WAS TOLD TO COME BACK IF IT HAPPENS AGAIN. I'VE BEEN VERY LUCKY THAT WHEN THIS HAPPENS IT DOESN'T RESULT IN AN ACCIDENT.

4/5/2018

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED. THE STEERING POWER ASSIST INDICATOR ILLUMINATED ALONG WITH OTHER INDICATORS ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO HILLTOP FORD (3280 AUTO PLAZA, RICHMOND, CA 94806, 510-222-4444) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING ASSIST COMPUTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,609.

6/5/2018

GOODYEAR EAGLE LS2 TIRES WERE DESCRIBED BY THE LOCAL FORD TECHNICIAN DURING A PRE-VACATION SERVICE AS NEEDING TO BE REPLACED IN THE NEAR FUTURE. THAT IS AT A MILEAGE READING OF 21,338.7 MILES. THERE IS ALSO A VERY PRONOUNCED TIRE RUMBLE AT HIGHWAY SPEED AND TIRE WEAR IS ALSO VERY HIGH AND IRREGULAR. I WILL PROBABLY REPLACE WITH MICHELIN TIRES IN THE NEAR FUTURE.

8/5/2018

GOODYEAR EAGLE LS2 TIRES WERE DESCRIBED BY THE LOCAL FORD TECHNICIAN DURING A PRE-VACATION SERVICE AS NEEDING TO BE REPLACED IN THE NEAR FUTURE. THAT IS AT A MILEAGE READING OF 21,338.7 MILES. THERE IS ALSO A VERY PRONOUNCED TIRE RUMBLE AT HIGHWAY SPEED AND TIRE WEAR IS ALSO VERY HIGH AND IRREGULAR. I WILL PROBABLY REPLACE WITH MICHELIN TIRES IN THE NEAR FUTURE.

8/5/2018

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED AND AN ABNORMAL NOISE WAS HEARD. UPON INSPECTION, THE CONTACT FOUND THAT THE FRONT DRIVER'S SIDE AXLE HAD DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO GAUDIN FORD (6625 W ROY HORN WAY, LAS VEGAS, NEVADA), BUT THE DIAGNOSTIC RESULTS WERE NOT DISCLOSED. THE CONTACT ATTRIBUTED THE FAILURE TO THE DEALER'S REPAIR OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.

8/13/2018

TL* THE CONTACT OWNS A 2016 FORD FUSION. WITHIN A SHORT PERIOD OF TIME OF OWNING THE VEHICLE, THE CONTACT STATED THAT IT WENT INTO A TRANSPORTATION MODE WHILE DRIVING THAT LED TO A DRASTIC REDUCTION IN SPEED. THE VEHICLE WAS TOWED TO THE FOLLOWING DEALERS: LASCO FORD (2525 OWEN RD, FENTON, MI 48430, (888) 486-1708) AND ROYAL OAK FORD (27550 WOODWARD AVE, ROYAL OAK, MI 48067, (248) 548-4100). ONE OF THE DEALERS DIAGNOSED THAT THE STEERING AND PARKING BRAKE FAILED. A LOANER VEHICLE WAS PROVIDED FOR A SHORT PERIOD OF TIME, BUT THE FAILURES WERE NOT CORRECTED FOR THE CONTACT TO DRIVE HER VEHICLE. LASCO FORD REPLACED THE THROTTLE BODY, MOTOR ASSEMBLY, AND A GASKET; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1.

8/30/2018