2017 Ford Fusion Owner Complaints

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. TO NOT TAKE CARE OF THE CUSTOMER OR HAVE THE ABILITY TO QUICKLY GET A PART IS UNACCEPTABLE. WIRING HARNESSES SHOULD NOT FAIL IN 5 WEEKS AND 2K MILES. THE CAR DROVE ONE MILE, THEN WOULD NOT RESTART. IT ONLY COMPLAINED TO "GET OFF THE ROAD SOON". A FAILURE OF WHAT SHOULD BE A VERY BASIC PART AT 2K MILES IS CONCERNING, NOT TO MENTION THE INABILITY OF FORD TO REPAIR IT IN QUICK FASHION. THIS DOES MAKE ME WONDER IF THE PROBLEM IS MORE WIDESPREAD AND SO PARTS ARE HARD TO COME BY.

9/9/2016

ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICAL. NEITHER THE TOUCH SCREEN NOR THE PHYSICAL CONSOLE BUTTONS RESPOND TO COMMANDS. AFTER SECOND INTERMITTENT FAILURE, THE VEHICLE WAS PARKED OVERNIGHT IN AN ATTACHED HOME GARAGE. AFTER IGNITION, DEFOGGER FUNCTIONED, BUT NO OTHER CLIMATE FUNCTIONS WORKED. DEFOGGER EMITTED A BURNING SMELL AKIN TO A CAMPFIRE. FORCED TO DRIVE WITH SUCH CONDITIONS TO WORK TO MAINTAIN VISIBILITY. ISSUE 2: POSSIBLE FMVSS SAFETY ISSUE. INTERMITTENT FAILURE OF THE AUDIO SYSTEM, INCLUDING SNYC COMMANDS. TOUCHSCREEN (BOTH ON THE HOME SCREEN AND ON THE TOOLBAR AT THE BOTTOM OF THE SCREEN) AND PHYSICAL BUTTONS DO NOT RESPOND WHEN AUDIO BUTTONS ARE PRESSED. WHEN THIS HAPPENS, SYNC DOES NOT RESPOND. ALTHOUGH BLUETOOTH IS ACTIVE, OCCUPANTS CANNOT HEAR THE DIALED PARTY, AND THE DIALED PARTY CANNOT HEAR THE OCCUPANTS. SINCE SYNC IS TIED INTO 911 SYSTEM FOR CRASHES, THIS WILL PREVENT OCCUPANTS FROM ENGAGING WITH 911 OPERATORS HANDS-FREE IN AN ACCIDENT. IF OCCUPANTS CANNOT REACH/MANIPULATE PHONE IN A CRASH, THEY MAY BE UNABLE TO CALL FOR HELP. ISSUE 3: INTERMITTENT REAR CAMERA FAILURE. AFTER RAINFALL AND FROST EVENTS, THE REAR CAMERA DOES NOT ENGAGE WHEN THE VEHICLE IS PLACED IN REVERSE GEAR. THE SCREEN IS BLACK, EXCEPT FOR AN OUTLINE OF THE VEHICLE. THE RADAR SENSORS REMAIN ACTIVE AND BEEPS IF THE VEHICLE IS CLOSE TO BACKING INTO AN OBJECT. AFTER A PERIOD OF DRYNESS, THE CAMERA RE-ENGAGES. I ASSUME THERE IS A MOISTURE INTRUSION PROBLEM, BUT AM UNABLE TO IDENTIFY THE ENTRY POINT. ONLINE SEARCHES SUGGEST THAT MOISTURE MAY BE INTRUDING THROUGH THE FACTORY-INSTALLED, ROOF-MOUNTED ANTENNA.

1/6/2017

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. TO NOT TAKE CARE OF THE CUSTOMER OR HAVE THE ABILITY TO QUICKLY GET A PART IS UNACCEPTABLE. WIRING HARNESSES SHOULD NOT FAIL IN 5 WEEKS AND 2K MILES. THE CAR DROVE ONE MILE, THEN WOULD NOT RESTART. IT ONLY COMPLAINED TO "GET OFF THE ROAD SOON". A FAILURE OF WHAT SHOULD BE A VERY BASIC PART AT 2K MILES IS CONCERNING, NOT TO MENTION THE INABILITY OF FORD TO REPAIR IT IN QUICK FASHION. THIS DOES MAKE ME WONDER IF THE PROBLEM IS MORE WIDESPREAD AND SO PARTS ARE HARD TO COME BY.

9/9/2016

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFT MODEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

4/11/2017

MY CAR, WITH 2K MILES, WOULD NOT START (PUSH BUTTON START, THIS IS THE PLUG-IN HYBRID "ENERGI" MODEL). AFTER BEING TOWED TO A DEALER, THEY HAD TO TEAR THE CAR APART TO FIND A BAD WIRING HARNESS AS PART OF THE HYBRID SYSTEM. THIS PART WAS UNAVAILABLE, AND I AM HAVING TO WAIT OVER 5 DAYS TO HAVE THE CAR REPAIRED. IN ADDITION, THE MANUFACTURER HAS NOT PROVIDED ANY ALTERNATE TRANSPORTATION AND INSTEAD TRIED TO GET ME TO BUY AN EXTENDED WARRANTY. HORRIBLE CUSTOMER SUPPORT FROM FORD. THIS IS A SAFETY FIX, AND THE CAR ITSELF JUST WOULDN'T RUN. TO NOT TAKE CARE OF THE CUSTOMER OR HAVE THE ABILITY TO QUICKLY GET A PART IS UNACCEPTABLE. WIRING HARNESSES SHOULD NOT FAIL IN 5 WEEKS AND 2K MILES. THE CAR DROVE ONE MILE, THEN WOULD NOT RESTART. IT ONLY COMPLAINED TO "GET OFF THE ROAD SOON". A FAILURE OF WHAT SHOULD BE A VERY BASIC PART AT 2K MILES IS CONCERNING, NOT TO MENTION THE INABILITY OF FORD TO REPAIR IT IN QUICK FASHION. THIS DOES MAKE ME WONDER IF THE PROBLEM IS MORE WIDESPREAD AND SO PARTS ARE HARD TO COME BY.

9/9/2016

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

2/6/2017

SICKENING FUMES/ODORS ENTERING MAIN CABIN OF THE CAR, UNLESS THE AIR IS ON RECIRCULATE. FUMES CAUSING HEADACHE, SORE THROAT, RESPIRATORY AND EYE IRRITATION. THE FUMES ARE PRODUCED FROM UNDER THE HOOD AND ENTER THE CAR WHEN IT IS RUNNING AND THE WINDOWS ARE DOWN OR THE AIR CONDITIONER OR HEATER PULL IN OUTSIDE AIR.

4/11/2017

EVERY TIME WE DRIVE IN OUR 2017 FUSION, WE BECOME SICK - DISORIENTED, HEADACHES, COUGHING, NAUSEA, DIFFICULTY THINKING. THERE IS A TERRIBLE ODOR/EXHAUST ENTERING THE PASSENGER CABIN WHEN WE DRIVE. YOU CAN EVEN SMELL IT OUTSIDE OF THE THE CAR AFTER IT HAS BEEN PARKED. I'VE BROUGHT THE ISSUE UP TO THE DEALER I BOUGHT THE CAR FROM MORE THAN ONCE. THE FIRST TIME, THEY HOSED DOWN THE ENGINE. THE SECOND TIME THEY CAN'T REPRODUCE IT, HOWEVER, IT IS NOTICEABLE EVERY TIME THIS CAR IS DRIVEN - COLD AND WARM WEATHER... THIS HAPPENS ANYTIME THE CAR IS ON, DRIVING, IDLING, STREET, HIGHWAY. THERE IS NO EXCEPTION THAT I HAVE NOTICED.

5/16/2017

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

2/6/2017

I WAS DRIVING IN THE HIGHWAY AND SUDDENLY THE WHEELS STOPPED FROM TURNING I ALMOST HAD AN ACCIDENT WHEN I TOUK THE EXIT AND THE LIGHT WENT ON INDICATES THE CAR NEED A SERVICE STEERING ASSIST FAULT, I TOOK IT TO FORD DEALER THER WAS NO EXPLANATION WHAT DID CAUSE THAT THEY TOLD ME THE STEERING BAR ROCK GET BROKEN BECAUSE YOU MAY HIT SOMETHING I EXPLAINED TO THEM THAT NOTHING HIT ME BBUT BECAUSE THEY HAVE NO EXPLANATION THEY MADE THAT UP SOMEONE NEED TO LOOK THAT UP THIS IS SO DANGEROUS ISSUE WHILE YOU DRIVING.

11/1/2017

TAKATA RECALL: RECEIVED NOTICE OF RECALL IN JULY 2016. IT IS NOW 11/22/2016 AND I HAVE STILL NOT BEEN CONTACTED BY FORD INDICATING PARTS ARE AVAILABLE AND THAT REPAIR CAN BE SCHEDULED. I CONTACTED A LOCAL FORD DEALER LATE AUGUST AND THEY HAD NO INFORMATION ON THIS RECALL.

11/22/2016

I WAS IN A MULTI CAR COLLISION WITH SERIOUS FRONT END DAMAGE TO MY VEHICLE. THE FLOOR AIRBAGS ACTIVATED BUT THE STEERING WHEEL AIRBAG DID NOT DEPLOY. MY VEHICLE WAS IN MOTION APPROACHING A FREEWAY ENTRANCE. MY CHEST AND FACE HIT THE STEERING WHEEL CAUSING ME PAIN, BRUISES AND CONTUSIONS. POLICE OFFICER ADVISED ME TO REPORT THE AIR BAG FAILURE.

1/23/2017

WIPER SPRAY NOZZLES DO NOT SPRAY ON THE WINDSHIELD VERY WELL MAKING IT DIFFICULT TO CLEAR A DIRTY WINDSHIELD. THE WIPER ARMS BLOCK THE LEFT AND RIGHT SPRAYERS AND ONLY GET A SMALL AMOUNT OF FLUID ON THE WINDSHIELD. AFTER THE WIPERS LEAVE THE HOME POSITION AND STAY SLIGHTLY ELEVATED ON THE WINDSHIELD THE CENTER SPRAYER CAN NO LONGER SPRAY PAST IT TO COVER THE WINDSHIELD EITHER.

11/17/2016

ISSUE 1: FMVSS CRITICAL SAFETY ISSUE. INTERMITTENT TOTAL FAILURE OF CLIMATE CONTROL SYSTEM, INCLUDING FAILURE OF DEFOGGER CAUSING OBSTRUCTED VISIBILITY IN COLD CLIMATES (VEHICLE IS BASED IN METROPOLITAN DETROIT). THE FAILURE IS BOTH ELECTRICAL AND MECHANICAL. NEITHER THE TOUCH SCREEN NOR THE PHYSICAL CONSOLE BUTTONS RESPOND TO COMMANDS. AFTER SECOND INTERMITTENT FAILURE, THE VEHICLE WAS PARKED OVERNIGHT IN AN ATTACHED HOME GARAGE. AFTER IGNITION, DEFOGGER FUNCTIONED, BUT NO OTHER CLIMATE FUNCTIONS WORKED. DEFOGGER EMITTED A BURNING SMELL AKIN TO A CAMPFIRE. FORCED TO DRIVE WITH SUCH CONDITIONS TO WORK TO MAINTAIN VISIBILITY. ISSUE 2: POSSIBLE FMVSS SAFETY ISSUE. INTERMITTENT FAILURE OF THE AUDIO SYSTEM, INCLUDING SNYC COMMANDS. TOUCHSCREEN (BOTH ON THE HOME SCREEN AND ON THE TOOLBAR AT THE BOTTOM OF THE SCREEN) AND PHYSICAL BUTTONS DO NOT RESPOND WHEN AUDIO BUTTONS ARE PRESSED. WHEN THIS HAPPENS, SYNC DOES NOT RESPOND. ALTHOUGH BLUETOOTH IS ACTIVE, OCCUPANTS CANNOT HEAR THE DIALED PARTY, AND THE DIALED PARTY CANNOT HEAR THE OCCUPANTS. SINCE SYNC IS TIED INTO 911 SYSTEM FOR CRASHES, THIS WILL PREVENT OCCUPANTS FROM ENGAGING WITH 911 OPERATORS HANDS-FREE IN AN ACCIDENT. IF OCCUPANTS CANNOT REACH/MANIPULATE PHONE IN A CRASH, THEY MAY BE UNABLE TO CALL FOR HELP. ISSUE 3: INTERMITTENT REAR CAMERA FAILURE. AFTER RAINFALL AND FROST EVENTS, THE REAR CAMERA DOES NOT ENGAGE WHEN THE VEHICLE IS PLACED IN REVERSE GEAR. THE SCREEN IS BLACK, EXCEPT FOR AN OUTLINE OF THE VEHICLE. THE RADAR SENSORS REMAIN ACTIVE AND BEEPS IF THE VEHICLE IS CLOSE TO BACKING INTO AN OBJECT. AFTER A PERIOD OF DRYNESS, THE CAMERA RE-ENGAGES. I ASSUME THERE IS A MOISTURE INTRUSION PROBLEM, BUT AM UNABLE TO IDENTIFY THE ENTRY POINT. ONLINE SEARCHES SUGGEST THAT MOISTURE MAY BE INTRUDING THROUGH THE FACTORY-INSTALLED, ROOF-MOUNTED ANTENNA.

1/6/2017

THIS CAR DIDN'T STOP WITH IN 40FT WHEN THE SPEED IS 25 MPH AND HAPPENED TO COLLIDE WITH ANOTHER CAR WHICH CHANGED LANES ABRUPTLY.

10/3/2016

WAS DRIVING IN A PARKING LOT, BETWEEN 5-10 MPH WHEN THE CAR CLICKED LOUDLY. I LOST STEERING AND BRAKES, AND CAME TO A SUDDEN STOP. THE ENGINE HAD TURNED OFF, THE CAR HAD PUT ITSELF INTO PARK, AND THE INSTRUMENT PANEL WENT BACK AS IF I HAD OPENED THE DOOR WITH THE CAR SHUT OFF.

2/6/2017

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT DUSK OR DAWN, THE HEADLAMP BEAMS WERE TOO DIM TO PROJECT A VISIBLE LIGHT TO SAFELY OPERATE THE VEHICLE. THE DEALER DIAGNOSED THAT THE HEADLAMPS OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN

2/15/2017

THIS IS NOT CONFINED TO FUSIONS, IT'S MOST NEW FORD CARS AND TRUCKS. THEIR HEADLIGHTS (LED?) ARE BLINDINGLY BRIGHT TO ONCOMING TRAFFIC. THE FUSION IN PARTICULAR CASTS VERY BRIGHT OUT TO THE LEFT SIDE AS TO BE DISTRACTING TO VEHICLES IN THE LANE TO THEIR LEFT TRAVELING IN THE SAME DIRECTION. I'VE OBSERVED THIS MOSTLY ON 2-LANE ROADS.

4/22/2017

WHILE DRIVING MY CAR THERE IS AN ODOR THAT SMELLS LIKE GAS. I AM NOT SURE WHERE IT IS COMING FROM SOMETIMES IT'S VERY STRONG OTHERS NOT SO BAD

9/25/2017

IN MAY 2017 MY FORD FUSION SPORT LOST POWER TO THE WHEELS WHILE ACCELERATING, I WAS ABLE TO BRAKE AND COAST TO A STOP ON THE SIDE OF THE ROAD. TURNED VEHICLE OFF AND ISSUE WENT AWAY. TOOK CAR TO BOB RORHMAN DEALERSHIP IN SCHAUMBURG IL, FORD AND DEALERSHIP STATES NTF, NO TROUBLE FOUND, FORD CORPORATE SERVICE MANAGERS ALSO SAID NTF, CASE FILE 12313619-N2S9X3. ON AUGUST 7TH, 2018 THE ISSUE HAPPENED AGAIN AS I WAS LEAVING WORK, I ACCELERATED AND CAR WENT INTO LIMP MODE. I PROCEEDED TO THE SIDE OF THE ROAD AS I WAS GETTING HONKED AT BY OTHER DRIVERS, TURNED CAR OFF AND ON AND THE ISSUE WENT AWAY. I OPENED A NEW CASE FILE WITH FORD CAS15469320 ON 8/9/2018. THE ETB HAS BEEN AN ISSUE IN THE PAST, REFERENCE 'CUSTOMER SATISFACTION PROGRAM (13N03)'. I DEEM THIS A CRITICAL SAFETY CONCERN, IF I WAS A FORD ENGINEER ON MY FMEA THIS FAILURE MODE SEVERITY IS A 10, I WORK IN AUTOMOTIVE. I HAVE PHOTOS AND VIDEOS OF THE INCIDENT.

8/9/2018

AT 1884 MILES, VEHICLE WOULD NOT START. WHEN JUMP STARTED, CHECK ENGINE LIGHT WAS ON. RETRIEVED CODES FOR "ALMOST EVERY MODULE" HAD LOW VOLTAGE. BATTERY WAS CHARGED AND CODES WERE CLEARED. SERVICE TECH SAYS THERE ARE NO SERVICE MEMOS OR RECALLS. IT APPEARS 14 COMPLAINTS OF DEAD BATTERY ON THIS MAKE/MODEL WERE FILED ON CARCOMPLAINTS.COM: HTTPS://WWW.CARCOMPLAINTS.COM/FORD/FUSION/2017/ELECTRICAL/DEAD_BATTERY.SHTML

7/25/2017

CAR WOULDN'T START AFTER SITTING IN THE DRIVEWAY WAY FOR 2 STRAIGHT DAYS. HAD IT TOWED TO DEALER AND AFTER CHECKING THE VEHICLE OUT, WAS TOLD I HAD A SEVERE ANT PROBLEM AND THE ANTS ATE THE WIRING IN THE FUSECOND BOX. HAD TO REPLACE FUSE BOX OUT OF POCKET BECAUSE I TOLD IT WAS NOT UNDER WARRANTY. I PURCHASED MY VEHICLE FEB 2017. PICKED UP MY VEHICLE AFTER REPAIRS AND A FEW MILES DOWN THE ROAD WHILE SITTING AT A RED LIGHT, MY VEHICLE SHUT DOWN WITH NO WARNING. NUMEROUS ERROR LIGHTS WERE ON, BUT COULDN'T RESTART THE CAR OR PUT INTO GEAR. AFTER 15-20 MINUTES I WAS ABLE TO START THE CAR AND MOVE IT OFF THE STREET. HAD IT TOWED BACK TO DEALER. DEALER DETERMINED THE BATTERY CABLE WAS STRIPPED AND HAD IT FIXED . ASSURED ME THE PROBLEM WAS RESOLVED. WEEK LATER WHILE DRIVING, CAR SHUT DOWN WITH NO WARNING. STEERING LOCKED, BRAKES NOT WORKING. WAS ABLE TO GLIDE INTO A PARKING LOT. TRIED TO START CAR AND WOULDN'T START. DEALERSHIP WAS CLOSED SO HAD TO GET IT TOWED TO MY RESIDENCE. NEXT DAY HAD IT TOWED TO DEALERSHIP. WHEN TOW TRUCK DRIVER TRIED TO START THE CAR IT STARTED WITH NO PROBLEM. VEHICLE IS SITTING AT DEALERSHIP TO BD LOOKED AT. FIRST TOW, I HAD TO PAY FOR REPAIRS OUT OF POCKET AND FOR THE RENTAL. SECOND TOW I WAS NOT CHARGED FOR DAMAGE TO THE BATTERY FROM THE FIRST REPAIR. THIRD TOW, I HAD TO ARGUE WITH THE DEALERSHIP TO PAY FOR THE RENTAL. STILL WAITING ON DETERMINATION OF PROBLEM. FIRST TIME VEHICLE WAS PARKED IN DRIVEWAY. SECOND AND THIRD TIME I WAS DRIVING AND ON A CITY STREET

11/25/2017

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 (301) 423-4950), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN FOR A TEST DRIVE, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT WITH THE LOCAL DEALER. THE CONTACT STATED THAT THE GEAR SHIFT ALSO STARTED TO SHIFT INADVERTENTLY FROM DRIVE TO NEUTRAL. THE VEHICLE WAS TAKEN BACK TO SHEEHY FORD OF MARLOW, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED ONCE AGAIN AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT. ON NOVEMBER 1, 2017, WHILE DRIVING 25 MPH, THE VEHICLE SHIFTED TO THE RIGHT, STRUCK TWO OTHER VEHICLES, FLIPPED OVER, AND LANDED ON ITS ROOF. ALL OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISES ALL OVER THE BODY AND INJURIES TO THE NECK, BACK, LEFT HIP, BOTH SHOULDERS, AND BOTH KNEES. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO A LOCAL HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 15 AND THE CRASH OCCURRED AT APPROXIMATELY 3,200 MILES.

11/9/2017

I WAS DRIVING THROUGH SAN JUAN CAPISTRANO CALIFORNIA EVENING OF JAN 3RD 2018 WEST BOUND ON HWY 74 HAVING JUST PAST THE OVERPASS ON I-5. I WAS ONLY GOING ABOUT 30 MPH AND THE STEERING SUDDENLY STOPPED WORKING AND MY CAR FLOATED OVER AND I COULD NOT STOP IT OR STEER. IT WAS THE STRANGEST THING I EVER EXPERIENCED. I FELT THE SENSORS IN THE CAR SUCK IN. MY CAR BOUNCED OVER THE CURB AND THE RIGHT FRONT WHEEL WAS TORN OFF IT. THE INSURANCE COMPANY TOTALED MY CAR OUT AND THE LOSS OF MY CAR HAS BEEN SIGNIFICANT LOSS OF INCOME AND ABILITY TO WORK TOO. I LOST SO MUCH OVER THIS CAR BEING TOTALED. I HAS USAA AUTO INSURANCE AND GAP COVERAGE ON THE NOTE. HOWEVER I HAD NO IDEA ABOUT HOW INSURANCE AND THE ABILITY TO RESTORE INSURANCE WOULD BE AFFECTED. I HAVE HAD TO SEE THIS AS AN AT FAULT ACCIDENT AND IT RAISED MY INSURANCE AND IMPACTS ME NEGATIVELY IN MANY WAYS FINANCIALLY. AIRBAGS DID NOT DEPLOY I ATTACHED LOSS DOCS, I HAVE PICS OF CAR AS WELL AS WHEEL WELL WHERE WHEEL WAS PULLED OFF AFTER BOUNCING OVER THE HIGH CURB.

5/24/2018

CAR WAS ACCELERATING ON THE HIGHWAY AT ABOUT 50 MPH AND OUT OF NO WHERE CAR SHIFTS VERY HARD AND ALL POWER IS LOST. HAD TO LIMP TO THE SIDE OF THE HIGHWAY AND SHUT IT OFF. THIS WAS VERY DANGEROUS. AFTER A RESTART IT SEEMED TO ACT FINE UNTIL TODAY WHEN THE SAME THING HAPPENED ON A LOCAL ROAD AT ABOUT 20 MPH.

2/20/2018

ON MAY 13, 2017 OR THERE ABOUT MY 2017 FORD FUSION FROM A STOPPED DURING TAKE OFF ACCELERATED VERY FAST ALMOST CAUSING ME TO RUN INTO THE REAR OF ANOTHER VEHICLE. ON MAY 15, 2017 I TOOK MY CAR IN FOR SERVICE AND TOLD TECHNICIAN ABOUT IT. HE COULD NOT FIND A PROBLEM. AGAIN ON SEPTEMBER 20, 2017 I TOOK MY CAR IN SPECIFICALLY TO HAVE THE ACCELERATION PROBLEM CHECKED OUT AND AGAIN NO PROBLEM WAS FOUND. I WAS TOLD TO BRING THE VEHICLE IN SOON AS IT HAPPENED. ON OCTOBER 10, 2017 TAKING OFF FROM A STATIONARY POSITION I TOOK OFF AFTER LIGHT TURNED GREEN AND THE CAR JUST TOOK OFF ACCELERATING IN A CURVE CAUSING ME TO LOOSE CONTROL AND I RAN INTO A TREE.

10/11/2018

THE REAR SEATBELTS RATCHET DOWN CONTINUOUSLY CAUSING THE REAR PASSENGERS TO HAVE TO TAKE THEM OFF AND REBUCKLE THEM.

11/8/2019

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CEMENT STRUCTURE. DURING THE CRASH, THE VEHICLE SUSTAINED DAMAGE TO THE FRONT DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. ALSO, THE DRIVER'S SIDE SEAT BELT LOCKING MECHANISM BECAME JAMMED AND THE DRIVER COULD NOT IMMEDIATELY EXIT THE VEHICLE. THE VEHICLE WAS TOWED FROM THE SCENE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.

11/27/2019

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE PULLED TO THE LEFT AND SWAYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BEFORE MAKING AN APPOINTMENT WITH SHEEHY FORD OF MARLOW HEIGHTS (5000 AUTH RD, MARLOW HEIGHTS, MD 20746 (301) 423-4950), THE VEHICLE STARTED PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED AIR. ANOTHER TECHNICIAN DIAGNOSED THE VEHICLE AND REVEALED THAT THE FRONT CAMBER AND REAR TOE FAILED. THE REPAIRS NEEDED WERE UNKNOWN AND THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN FOR A TEST DRIVE, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT WITH THE LOCAL DEALER. THE CONTACT STATED THAT THE GEAR SHIFT ALSO STARTED TO SHIFT INADVERTENTLY FROM DRIVE TO NEUTRAL. THE VEHICLE WAS TAKEN BACK TO SHEEHY FORD OF MARLOW, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED ONCE AGAIN AND INFORMED THE CONTACT TO MAKE AN APPOINTMENT. ON NOVEMBER 1, 2017, WHILE DRIVING 25 MPH, THE VEHICLE SHIFTED TO THE RIGHT, STRUCK TWO OTHER VEHICLES, FLIPPED OVER, AND LANDED ON ITS ROOF. ALL OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED BRUISES ALL OVER THE BODY AND INJURIES TO THE NECK, BACK, LEFT HIP, BOTH SHOULDERS, AND BOTH KNEES. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO A LOCAL HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 15 AND THE CRASH OCCURRED AT APPROXIMATELY 3,200 MILES.

11/9/2017

I HAVE THE 2017 FUSION SPORT 2.7L TWIN TURBO AND I PURCHASED IT NEW. ON MORE THAN 30 OCCASIONS AND AT DIFFERENT SPEEDS THE VEHICLE LOSES ALL POWER WITHOUT WARNING. I HAVE HAD IT TO 2 DIFFERENT DEALERS WHO SAID THERE ARE NO CODES STORED INDICATING THIS HAPPENED AND SINCE THEY WEREN'T ABLE TO REPRODUCE THE ISSUE THAT THERE WAS NOTHING THEY COULD DO TO HELP. I FILED A COMPLAINT WITH FORD CORPORATE BUT THEY CLOSED MY CLAIM SINCE THEY HAD NO INDICATION THIS WAS OCCURING. I HAVE SEEN SEVERAL COMPLAINTS ABOUT THIS EXACT ISSUE BUT YET THEY CONTINUE TO DENY THE PROBLEM. ON A FEW OCCASIONS I WAS ON THE HIGHWAY RUNNING 70 MILES AN HOUR. HOW MANY PEOPLE HAVE TO DIE FOR THIS TO BE ACKNOWLEDGED? THE NHSTA NEEDS TO MAKE FORD STEP UP AND TAKE CARE OF THE PROBLEM. EVERY TIME THIS HAS HAPPENED THE CAR ALSO PUT ITSELF IN PARK BEFORE CAR WAS AT A COMPLETE STOP WHICH CAUSED A HARD JOLT TO THE TRANSMISSION. THIS IS GOING TO DAMAGE THE TRANSMISSION AMONG OTHER THINGS OVER TIME. I PAID $40,000 FOR THIS CAR AND DESERVE TO FEEL SAFE WHILE DRIVING IT ON THE ROAD. WHAT IF THIS WAS HAPPENING TO YOUR FAMILY WOULD YOU JUST IGNORE IT AND MAKE YOUR FAMILY KEEP DRIVING THE VEHICLE KNOWING AT ANYTIME IT COULD LOSE POWER AND CAUSE YOU TO WRECK? HOW COME NOTHING IS BEING DONE ABOUT THIS? MAKE THEM BUY MY CAR OR FIX THE ISSUE SO I DON'T HAVE TO PUT MY LIFE IN DANGER IN ORDER TO GET WORK. I AM A NURSE I SHOULD BE ABLE TO FEEL SAFE DRIVING TO WORK. THIS HAS NOT HAPPENED ONE TIME BUT WE'LL OVER 25-40 TIMES SINCE PURCHASE.

8/16/2019

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE HEADLINER FELL OUT OF PLACE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (MID VALLEY FORD DEALER LOCATED AT 201 NE POLK SATION RD, DALLAS, OR) AND THE HEADLINER WAS REPLACED BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SIDE CURTAIN AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE AIR BAG WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MOUNTING BRACKETS WERE WELDED INTO THE WRONG POSITION IN THE VEHICLE. THE ROOF OF THE VEHICLE WOULD HAVE TO BE DETACHED AND RE-WELDED INTO THE CORRECT POSITION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.

12/21/2017

DRIVING ON THE HIGHWAY AT LEAST AT 65 MPH, THE CAR IN FRONT OF ME HIT HIS BRAKES AND WENT IN TO A COMPLETE STOP. I DID NOT HAVE TIME TO STOP, I HIT THE CAR, NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SIDE DOOR COULD NOT OPEN BECAUSE THE FRAME OF THE CAR SHIFTED. RIGHT AFTER IMPACT A GUSH OF LIQUID STARTED POURING OUT. IT WAS TAKEN TO THE SHOP TO GET FIXED BUT AFTER A COUPLE OF DAYS THE CAR WAS DEEMED A TOTAL LOSS.

8/17/2019

THE FORD "SYNC 3" SYSTEM, WHICH SEEMS TO BE THE BRAINS OF NEARLY ALL INTERIOR CONTROLS AND ACCESSORIES HAS BEEN MALFUNCTIONING IN MULTIPLE FORD MODELS FOR A FEW YEARS NOW. THING AFFECTED INCLUDE ALL HVAC CONTROLS, AUDIO CONTROLS, POWER SEATS, WINDOWS, REMOTE START ABILITIES AND MORE. FORD AWARE OF THE MALFUNCTIONS IN CURRENT AND PREVIOUS MODELS, YET THEY REFUSE TO ISSUE ANY RECALL OR TECHNICAL SERVICE BULLETIN. THE DEALERSHIPS INSIST THEY CAN'T DUPLICATE THE ISSUE EVEN AFTER HAVING BEEN SHOWN VIDEOS OF THE CARS MALFUNCTIONS. A QUICK SEARCH THROUGH ONLINE FORD FORUMS WILL THIS ISSUE IS WIDELY EXPERIENCED AND THAT IT'S CLEARLY A MANUFACTURING DEFECT AND FORD SHOULD BE LIABLE.

9/11/2019

ERROR MESSAGE ON INSTRUMENT PANEL DISPLAYS "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM" WHEN THIS HAPPENS THE CLIMATE SYSTEM, RADIO, WINDOWS, AND SEAT CONTROLS STOP WORKING, THIS HAPPENS RANDOMLY AND CAN LAST AS LONG AS A WEEK. MANY OWNERS WITH SEVERAL DIFFERENT FORD MODELS ARE EXPERIENCING THIS PROBLEM AND FORD REFUSES TO ACKNOWLEDGE IT.

10/10/2019

TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE'S WINDOWS AND THE CLIMATE CONTROL FEATURE BECAME INOPERABLE. AS A RESULT, DURING INCLEMENT WEATHER, THE WINDOWS AND WINDSHIELD COULD NOT BE DEFOGGED, WHICH MADE IT DIFFICULT FOR THE CONTACT TO DRIVE. IN ADDITION, THE TMP FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 60,446.

6/11/2018

WHEN BACKING FROM A PARKING SPACE, THE VEHICLE WOULD NOT SHIFT TO ANY GEAR OR NEUTRAL. NO WARNING OR INDICATION OF ANY PROBLEM, IT JUST QUIT RIGHT IN THE MIDDLE OF A PARKING LOT. VEHICLE SHIFTER KEPT RETURNING TO PARK AND WOULD NOT MOVE! VERY DANGEROUS. MECHANIC SAID THE SHIFT CABLE BROKE. I SEE ON HERE THAT OTHERS HAVE HAD THE SAME ISSUE AND THERE WAS A RECALL UP TO THE 2017 MODELS. I THINK FORD NEEDS TO RECALL THE 2017 MODELS FOR THE SHIFT CABLE AS WELL BECAUSE IT'S OBVIOUSLY AN ISSUE. CAR HAS 80K MILES. TRANSMISSION WAS REPLACED AT 66K MILES. 2017 FORD FUSIONS ARE AWFUL AND DANGEROUS! DO YOUR CUSTOMERS MATTER, FORD?

11/26/2019