2014 Ford Fusion Owner Complaints

I WAS DRIVING HOME ON A 2 LANE HWY. AND MESSAGE CAME "STEERING FAULT SERVICE NOW" I CALLED THE DEALERSHIP FROM THE CAR AND WAS TOLD IF THE CAR WASN'T DOING ANYTHING ABNORMAL, KEEP DRIVING AND BRING IT IN MONDAY. I ARRIVED HOME SAFELY TURNED OFF CAR AND TOOK PKGS. IN THE HOUSE. I CAME BACK OUT AND STARTED THE CAR RIGHT AWAY AND THE MESSAGE WAS "LOSS OF STEERING" AND INDEED NO POWER STEERING. I CALLED FORD AND THEY SENT A TOW TRUCK DRIVER AND WE TOOK IT TO THE DEALERSHIP. IT HASN'T BEEN SERVICED YET. *TR

12/1/2013

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING AS THE TRACTION CONTROL AND POWER STEERING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 4,000. UPDATED 07/01/14 MA

5/2/2014

1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR. 3. THE VEHICLE LOOSES POWER WHEN DRIVING UPHILL. WHAT'S EVEN MORE UPSETTING (CONSIDERING THE VERY LOW MILEAGE AN THE ISSUE HAPPENING ONLY 3 WEEKS INTO OWNERSHIP) IS THE FACT I'VE HAD THE CAR HAS BEEN TO DEALERSHIP 4 TIMES AND EVERY TIME I'M TOLD THERE'S NOTHING WRONG WITH THE CAR. I HAVE PICTURES TAKEN WITH MY CELL PHONE OF THE CHECK ENGINE AND AIRBAG LIGHTS ON AND I'M STILL NOT GETTING ANY HELP OR CONSIDERATION. THIS IS VERY, VERY FRUSTRATING!! *TR

7/15/2014

THIS VEHICLE HAS A PROXIMITY STARTING SYSTEM. NO INSERTION OF A KEY IS NEEDED TO START THE CAR. THE CAR IS SUPPOSED TO RECOGNIZE THE ELECTRONIC KEY TO YOUR VEHICLE. AFTER SHOPPING I CAME OUT GOT INTO MY CAR AND PUSHED THE START BUTTON WITH MY KEY FOB IN MY POCKET. MY WIFE HAPPENED TO BE SITTING BESIDE ME IN THE CAR WITH A KEY FOB IN HER PURSE. THE CAR WOULD NOT START AND A MESSAGE SAYING "KEY NOT RECOGNIZED". I TRIED MULTIPLE TIMES TO PUSH THE START BUTTON TO TRY TO START THE CAR. IT WOULD NOT START. THE KEY FOBS WOULD HOWEVER LOCK AND UNLOCK THE CAR WHICH MEANT THE CAR WAS IN FACT RECOGNIZING THEM BUT THE CAR WOULD NOT START. I CALLED MY SELLING DEALERSHIP FOR ADVICE ON HOW TO START THE CAR. THEY COULD OFFER NONE. THEY SAID ALL I COULD DO WOULD BE TO HAVE THE VEHICLE TOWED TO THEM FOR INSPECTION. L CALLED TO ARRANGE FOR THE TOW. BUT THEN WAITING FOR THE TOW TRUCK I TRIED ONE LAST TIME TO START THE CAR BY PUSHING THE START BUTTON. AMAZINGLY AND FOR NO REASON I COULD FIGURE OUT AS I HAD DONE NOTHING DIFFERENT THE CAR DID FINALLY START THAT TIME. I DOVE OVER TO THE DEALERSHIP. AFTER OVER TWO HOURS THEY COULD NOT FIND ANY PROBLEM WITH THE CAR THAT MIGHT HAVE CAUSED IT TO NOT RECOGNIZE MY KEY FOBS AND NOT START. THEY KEPT MY CAR OVERNIGHT BUT BY NOON STILL FINDING NO PROBLEM OR CURE TO IT THEY SAID I COULD COME AND PICK UP THE CAR. WHEN I GOT THERE THEY SAID THEY HAD CONTACTED FORD AND FORD HAD NO INFORMATION TO GIVE THEM ABOUT THE PROBLEM. I DID SOME RESEARCH MYSELF HOWEVER ON THE INTERNET AND FOUND A NUMBER OF COMPLAINTS ON FORD'S OWN WEBSITE IN THE "FORUM" SECTION SAYING OTHER CUSTOMERS HAD REPORTED THE VERY SAME "KEY NOT RECOGNIZED" AND NONE STARTING PROBLEMS WITH THEIR VEHICLES. FORD SEEMS TO BE STONEWALLING ON THIS ISSUE. AND WHILE A CAR NOT STARTING WHEN YOU NEED IT TO CAN BE A REAL INCONVENIENCE IT COULD ALSO BE A REAL SAFETY CONCERN UNDER THE RIGHT CIRCUMSTANCE. *TR

10/8/2014

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

11/4/2013

WHILE DRIVING 35 MPH THE CAR STALLED AND I GOT A WARNING MESSAGE STATING 'TRANSMISSION IS IN PARK'. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. PUT ON MY FLASHERS, PUT THE CAR IN PARK AND TURNED IT OFF. I TURNED IT BACK ON AND THE MESSAGE WAS GONE AND IT GOT ME HOME. TOOK IT TO BOWEN SCARFF FORD ON 6/26, THEY KEPT IT OVERNIGHT AND SAID NOTHING SHOWED UP ON THEIR DIAGNOSTIC TESTS AND GAVE IT BACK SAYING NOTHING IS WRONG WITH IT. THE CAR STALLED. HAD I BEEN ON A HIGHWAY OR A MIDDLE LANE I MOST LIKELY WOULD HAVE BEEN HIT. I DO NOT FEEL SAFE DRIVING THIS BRAND NEW CAR. AND THE FORD DEALER JUST GAVE IT BACK TO ME. *TR

6/29/2014

WHILE DRIVING, I ATTEMPTED TO LOWER THE REAR RIGHT WINDOW. I FELT THE POWER GOING TO THE WINDOW, BUT THE WINDOW DID NOT LOWER. I ATTEMPTED TO LOWER WINDOW AGAIN, BUT THEN THERE WAS NO POWER FELT. FORTUNATELY THERE IS NO URGENT NEED TO LOWER THE WINDOW DURING THE FREEZING WEATHER WE ARE EXPERIENCING. I WILL BE TAKING THE CAR BACK TO THE SERVICE DEPARTMENT AGAIN (NOW WITH 2000 MILES DRIVEN) AS SOON AS I GET A CHANCE AND ITS WARMER OUT. *TR

1/3/2014

WHILE DRIVING ON AN INTERSTATE, I TURNED MY WIPERS ON DURING A HEAVY RAIN STORM. WITHIN A FEW SECONDS, THE WIPERS STOPPED. TOOK THE VEHICLE TO THE SERVICE DEPARTMENT THE NEXT MORNING WITH ONLY 1000 MILES. SERVICE ADVISER HAD THE WINDSHIELD MOTOR REPLACED (AFTER PUTTING ONLY 1000 MILES ON THE VEHICLE). AFTER GETTING THE CAR BACK, THE WIPERS SQUEAKED AWFUL DURING THE NEXT RAIN FALL. TOOK THE CAR BACK AND THEY REPLACED THE WIPERS. UNLESS IT IS RAINING STEADILY, THE WIPERS SQUEAK IF IT IS JUST DRIZZLING. NOT AS BAD, BUT THEY CONTINUE. *TR

1/3/2014

VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERING WHEEL, AND INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL. OF THESE, THE TURN SIGNALS ARE PROBABLY MOST CRITICAL TO SAFE OPERATION. NOTE THAT THE HORN, AND THE WINDSHIELD WIPER/WASHER, CONTINUED FUNCTIONING PROPERLY. THE NEXT MORNING, A SALES REPRESENTATIVE FROM THE DEALERSHIP FOUND THE VEHICLE IN THE SAME CONDITION, BUT SEEMINGLY WAS ABLE TO RESTORE SERVICE BY "JIGGLING" THE TURN SIGNAL LEVER, INDICATING TO ME THAT IT WAS RESTING VERY SLIGHTLY FORWARD OF THE NORMAL AT-REST POSITION, AND RECOMMENDED SERVICE DEPARTMENT INVESTIGATE FURTHER. DEALER SERVICE DEPARTMENT FOUND A CIRCUIT BOARD FAULTY. PART HAS BEEN ORDERED FOR INSTALLATION. IN AN ABUNDANCE OF CAUTION, CONCERNED THAT AIR BAG DEPLOYMENT MIGHT BE IMPAIRED WERE AN ACCIDENT TO OCCUR, THE DEALER PROVIDED SUBSTITUTE TRANSPORTATION PENDING REPAIR.

3/6/2014

AFTER FILL UP SLOW IN PARKING LOT HEAR WHAT SOUNDS LIKE A BAD WHEEL BEARING FROM R REAR. CHECKED OUT OTHER COMPLAINTS FOUND FORD WILL REPLACE SOME MORE EXPENSIVE MODEL FUEL TANKS NOT MINE.WAS TOLD TO LIVE WITH IT . THERE IS A SERVICE BULLETIN FROM FORD SAME YEAR AS MINE . I HAVE A BASE MODEL SO I DON'T QUALIFY . IT'S TRUE IT'S A BRAND NEW CAR! $23,000 IT COST ME .

6/2/2015

WHILE DRIVING ON AN INTERSTATE, I TURNED MY WIPERS ON DURING A HEAVY RAIN STORM. WITHIN A FEW SECONDS, THE WIPERS STOPPED. TOOK THE VEHICLE TO THE SERVICE DEPARTMENT THE NEXT MORNING WITH ONLY 1000 MILES. SERVICE ADVISER HAD THE WINDSHIELD MOTOR REPLACED (AFTER PUTTING ONLY 1000 MILES ON THE VEHICLE). AFTER GETTING THE CAR BACK, THE WIPERS SQUEAKED AWFUL DURING THE NEXT RAIN FALL. TOOK THE CAR BACK AND THEY REPLACED THE WIPERS. UNLESS IT IS RAINING STEADILY, THE WIPERS SQUEAK IF IT IS JUST DRIZZLING. NOT AS BAD, BUT THEY CONTINUE. *TR

1/3/2014

THE WIPERS AT MAXIMUM SPEED ARE NOT FAST ENOUGH TO CLEAR EVEN MODERATE RAINFALL AT FREEWAY SPEED. *JS

4/28/2014

I JUST LEASED A 2014 FORD FUSION TITANIUM AND AFTER DRIVING A FEW DAYS, I REALIZED THAT THE SEAT BELT IS ALWAYS RUNNING ON MY NECK (DRIVER'S NECK) - NO MATTER WHAT ADJUSTMENT IS SET FOR THE DRIVER'S SEAT AND / OR FOR THE SEAT BELT FIXTURE, THE BELT IS ALWAYS RUNNING OVER MY NECK AND I DON'T FEEL SAFE WITH THIS DRIVING CONDITION. I TOOK THE VEHICLE TO THE DEALER (TOM HOLZER FORD IN NOVI - MI) AND THE PROBLEM WAS ACKNOWLEDGE BY THE SERVICE MANAGER - "THIS IS THE WAY THE VEHICLE WAS DESIGNED AND THERE IS NOTHING THAT WE CAN DO ABOUT IT" HE SAID. I ALSO CONTACTED THE FORD CUSTOMER SERVICE (COMPLAINT # [XXX]), BECAUSE I DON'T FEEL SAFE DRIVING A VEHICLE WITH THE SEAT BELT ON MY NECK, AND FORD ALSO TOLD ME THAT CANNOT DO ANYTHING. BOTTOM-LINE: IT SEEMS THAT THE FORD FUSION 2014 HAS A SERIOUS DESIGN PROBLEM IN REGARDS TO THE DRIVER'S SEAT BELT POSITIONING, THAT IS CREATING AN UNSAFE DRIVING CONDITION, AND FORD IS NOT DOING ANYTHING ABOUT IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

1/29/2014

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V597000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

6/23/2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT FUEL WAS SMELLED WHILE IN THE CABIN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 5,700.

4/18/2014

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AIR IN THE FUEL LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.

5/7/2014

I AM THE ADULT CO-OWNER OF 2014 FORD FUSION HYBRID. THE DASHBOARD AIRBAG LIGHT IS LIT INDICATING THE AIRBAG IS OFF WHEN I OCCUPY THE FRONT PASSENGER SEAT. THE SERVICE MANAGER AT THE SELLING DEALERSHIP CLAIMS THE AIR BAG IS FUNCTIONING PROPERLY AND IS DESIGNED TO WORK IN CONJUNCTION WITH THE SEAT BELT. THEREFORE, FORD IS TELLING ME I MUST LEARN TO LIVE WITH THIS HAZARD. I UNDERSTAND A DISABLED AIRBAG IS INTENDED TO PROTECT CHILDREN. I AM NOT A CHILD! I AM THE ADULT, CO-OWNER AND CO-DRIVER OF THE CAR. I WEIGH 90 LBS AND AM 5'1'. I AM IN JEOPARDY BECAUSE THIS CAR DOES NOT OFFER ME THE FULL PROTECTION OF THE CURRENT PASSENGER SEAT BELT/ AIR BAG COMBINATION. NHTSA WARNS, IN PART E OF ITS FORM REQUEST FOR AIR BAG ON-OFF SWITCH', THAT THE SEATBELT OPERATING WITHOUT THE AIRBAG, CAN ALLOW ME TO HIT THE DASHBOARD OR THE WINDSHIELD. FORD IS AWARE OF THIS PROBLEM BECAUSE THE FORD OWNER''S MANUAL SUGGESTS I SIT IN THE REAR SEAT. I HAVE OPTIMUM PROTECTION WHEN I DRIVE THE CAR. THIS 2014 FORD FUSION HYBRID DENIES ME, AS A SMALL STATURE ADULT, FULL AIRBAG SEATBELT PROTECTION WHILE OFFERING FULL AIRBAG SEAT BELT PROTECTION TO LARGER ADULTS. THIS GAP IN PROTECTION INCREASES MY RISK OF INJURY AND IS CONTRARY TO NHTSA'S MISSION STATEMENT OF 'PREVENTING INJURIES'. I AM NOT AS SAFE AS I SHOULD BE IN THIS CAR. I CONTACTED THE DEALER IMMEDIATELY REGARDING THIS SAFETY ISSUE. THE DEALERSHIP'S OWNER PROMISED ME THAT A FORD ENGINEER WOULD LOOK AT THE CAR. TO DATE I HAVE NOT SEEN THIS REPRESENTATIVE THIS IS AN URGENT SAFETY MATTER. I REQUEST THE NHTSA TO DIRECT THE FORD MOTOR COMPANY TO FIX THIS AIRBAG SAFETY FAILURE MAKING ME AS SAFE AS OTHER ADULT PASSENGERS. *TR

2/7/2014

VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERING WHEEL, AND INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL. OF THESE, THE TURN SIGNALS ARE PROBABLY MOST CRITICAL TO SAFE OPERATION. NOTE THAT THE HORN, AND THE WINDSHIELD WIPER/WASHER, CONTINUED FUNCTIONING PROPERLY. THE NEXT MORNING, A SALES REPRESENTATIVE FROM THE DEALERSHIP FOUND THE VEHICLE IN THE SAME CONDITION, BUT SEEMINGLY WAS ABLE TO RESTORE SERVICE BY "JIGGLING" THE TURN SIGNAL LEVER, INDICATING TO ME THAT IT WAS RESTING VERY SLIGHTLY FORWARD OF THE NORMAL AT-REST POSITION, AND RECOMMENDED SERVICE DEPARTMENT INVESTIGATE FURTHER. DEALER SERVICE DEPARTMENT FOUND A CIRCUIT BOARD FAULTY. PART HAS BEEN ORDERED FOR INSTALLATION. IN AN ABUNDANCE OF CAUTION, CONCERNED THAT AIR BAG DEPLOYMENT MIGHT BE IMPAIRED WERE AN ACCIDENT TO OCCUR, THE DEALER PROVIDED SUBSTITUTE TRANSPORTATION PENDING REPAIR.

3/6/2014

RAINING: THE HIGHEST SPEED SETTING WAS NOT FAST ENOUGH TO CLEAR THE WINDSHIELD I WAS DRIVING ON THE HIGHWAY, CITY AND HAD TO PULL OVER DUE TO THE HIGH SPEED FOR THE WIPER IS NO DIFFERENT THEN BEING ON LOW SPEED. VERY DANGEROUS. DEFINITELY NOT ENOUGH TO CLEAR THE WINDSHIELD IN MODERATE RAIN LET ALONE WHEN HEAVY RAIN WILL COME. FRONT END: EVERY TIME YOU TURN THE STEERING WHEEL I GET A CLUNKING NOISE AND YOU CAN FEEL IT IN THE GAS PEDAL. THIS HAS BEEN A ONGOING PROBLEM. *TR

9/21/2014

FRIDAY, NOVEMBER 14, 2014, I WAS GOING BETWEEN 25 AND 35 MILES PER HOUR WHEN I SIDE SWIPED A CURB ON THE DRIVER'S SIDE. THE CONTROL ARM ON THE FRONT DRIVERS? SIDE BROKE INTO. THERE WAS A ABOUT A SIX (6) INCH ABRASION ON THE FRONT LEFT WHEEL EDGE AND THE TIRE AT FIRST GLANCE APPEARED UNDAMAGED. MY THOUGHT IS THAT THERE WAS A FLAW IN THE MANUFACTURE OF THE CONTROL ARM. THE CAR IS CURRENTLY AT FORD OF VENTURA, 3440 EAST MAIN STREET, VENTURA, CA. *TR

11/18/2014

WAS DRIVING CAR IN THE PARKING LOT LEAVING WORK AND WAS UNABLE TO TURN THE STEERING WHEEL. STEERING WHEEL HAD LOCKED UP ON IT, I STRUGGLED TO TURN THE WHEEL AND IT WOULDN'T TURN. ENDED UP CRASHING INTO A CONCRETE LIGHT POLE. WAS ONLY GOING ABOUT 15 MPH AND NO AIRBAGS DEPLOYED. HIT MY HEAD ON THE STEERING WHEEL AND KNEE INTO THE DASH. HAD TO GO TO THE HOSPITAL BY AMBULANCE. ALSO, THE WEEK PRIOR, MY LOW TIRE INDICATOR LIGHT KEPT COMING ON AND EVERY TIME I WOULD CHECK THE TIRE PRESSURE IT WAS FINE. *TR

12/11/2014

DRIVING DOWN THE ROAD AROUND 35-40 MPH COMING UP TO A LIGHT, THE VEHICLE STARTED TO ACCELERATE BY ITSELF, HAD TO HIT THE BRAKES, THANKFULLY IT STOPPED. MY WIFE WAS DRIVING AND WAS NOT USING CRUISE CONTROL. THE WEATHER OUTSIDE WAS COLD. THIS IS THE FIRST TIME THIS HAS HAPPENED. I HOPE IT IS THE LAST. THIS IS A FORD FUSION HYBRID WITH THE 2.0 L ENGINE. BEING A HYBRID THERE IS NO SPARE TIRE. THEY HAVE RUN FLAT TIRES. IF YOU GET A FLAT TIRE LATE AT NIGHT AND CELL PHONE SERVICE IS BAD YOU ARE IN TROUBLE. I HOPE THIS NEVER HAPPENS TO SOMEONE. *TR

1/19/2015

I AVOIDED ANOTHER VEHICLE THAT CUT ME OFF ON THE EXPRESSWAY BY HONKING THE HORN, SLAMMING ON THE BRAKES AND QUICKLY CHANGING LANES. AS SOON AS I MANEUVERED INTO AN EMPTY LANE, MY VEHICLES INSTRUMENT PANEL WENT DARK, THE HORN STOPPED SOUNDING, ALL GAUGES WENT TO ZERO AND THE CAR LOST ALL ELECTRIC POWER (INCLUDING STEERING ASSIST) AND THE ENGINE STUMBLED. AFTER A SECOND OR TWO EVERYTHING ON THE INSTRUMENT PANEL RESET. ONCE EVERYTHING CAME BACK ON, THE ENGINE WAS ON A REDUCED POWER MODE AND PUSHING THE ACCELERATOR TO THE FLOOR DID NOT MAKE THE CAR ACCELERATE. WITH THE VEHICLE RAPIDLY LOOSING SPEED, I WAS ABLE TO STEER THE VEHICLE INTO THE SHOULDER OF THE EXPRESSWAY. I SHIFTED THE VEHICLE INTO NEUTRAL AND TURNED THE CAR OFF BY MOVING THE KEY TO "ACCESSORY" AND THEN RESTARTED THE VEHICLE. ONCE RESTARTED, I SHIFTED BACK INTO DRIVE AND DEPRESSED THE ACCELERATOR. THE CAR ACCELERATED NORMALLY AND ALL ELECTRONIC FUNCTIONS WERE WORKING. THE INSTRUMENT PANEL DISPLAYED EVERYTHING NORMALLY. THERE WAS NO "CHECK ENGINE" OR OTHER WARNING LIGHTS ILLUMINATED AND NO WARNING MESSAGES WERE DISPLAYED ON THE INSTRUMENT PANEL SCREEN. I DROVE MY CAR ANOTHER 6 MILES TO THE DEALERSHIP WITH NO FURTHER ISSUES. *TR

1/17/2015

DIFFICULT TO CONTROL AT HIGHWAY SPEEDS; THE CAR SEEMS TO WOBBLE/OVER CORRECT FREQUENTLY. THE CAR IS DIFFICULT TO KEEP BETWEEN THE LINES WHEN IT ENCOUNTERS EVEN MINOR BUMPS IN THE ROAD. I'VE BROUGHT THESE CONCERNS TO FORD AND HAVE BEEN MET WITH HIGHLY ANTAGONISTIC RESPONSES. FORD NEGLECTS TO ACKNOWLEDGE THE ISSUE AND TOLD ME THEY TEST DROVE THE CAR AND WERE UNABLE TO REPLICATE THE ISSUE. I DON'T FEEL SAFE DRIVING MY NEW CAR ON THE HIGHWAY. PLEASE HELP!

10/4/2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE PARKING THE VEHICLE IT SURGED FORWARD ACROSS THE PARKING MEDIUM AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER; HOWEVER, THE DIAGNOSTIC TEST DID NOT DETERMINE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FRONT END OF THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 29. UPDATED 01/07/2014*LJ UPDATED 1/14/2014 *JS

11/4/2013

VERY SHORTLY AFTER FIRST ADJUSTING THE STEERING WHEEL'S TILT AND TELESCOPE (WHICH MAY BE UNRELATED), DURING A SHORT DRIVE, MANY CONTROLS ATTACHED TO THE STEERING WHEEL STOPPED FUNCTIONING. THIS INCLUDED TURN SIGNALS, CRUISE CONTROL, CELL PHONE CONTROLS ON THE STEERING WHEEL, RADIO VOLUME ON STEERING WHEEL, AND INFORMATION DISPLAY CONTROLS ON THE STEERING WHEEL. OF THESE, THE TURN SIGNALS ARE PROBABLY MOST CRITICAL TO SAFE OPERATION. NOTE THAT THE HORN, AND THE WINDSHIELD WIPER/WASHER, CONTINUED FUNCTIONING PROPERLY. THE NEXT MORNING, A SALES REPRESENTATIVE FROM THE DEALERSHIP FOUND THE VEHICLE IN THE SAME CONDITION, BUT SEEMINGLY WAS ABLE TO RESTORE SERVICE BY "JIGGLING" THE TURN SIGNAL LEVER, INDICATING TO ME THAT IT WAS RESTING VERY SLIGHTLY FORWARD OF THE NORMAL AT-REST POSITION, AND RECOMMENDED SERVICE DEPARTMENT INVESTIGATE FURTHER. DEALER SERVICE DEPARTMENT FOUND A CIRCUIT BOARD FAULTY. PART HAS BEEN ORDERED FOR INSTALLATION. IN AN ABUNDANCE OF CAUTION, CONCERNED THAT AIR BAG DEPLOYMENT MIGHT BE IMPAIRED WERE AN ACCIDENT TO OCCUR, THE DEALER PROVIDED SUBSTITUTE TRANSPORTATION PENDING REPAIR.

3/6/2014

I AVOIDED ANOTHER VEHICLE THAT CUT ME OFF ON THE EXPRESSWAY BY HONKING THE HORN, SLAMMING ON THE BRAKES AND QUICKLY CHANGING LANES. AS SOON AS I MANEUVERED INTO AN EMPTY LANE, MY VEHICLES INSTRUMENT PANEL WENT DARK, THE HORN STOPPED SOUNDING, ALL GAUGES WENT TO ZERO AND THE CAR LOST ALL ELECTRIC POWER (INCLUDING STEERING ASSIST) AND THE ENGINE STUMBLED. AFTER A SECOND OR TWO EVERYTHING ON THE INSTRUMENT PANEL RESET. ONCE EVERYTHING CAME BACK ON, THE ENGINE WAS ON A REDUCED POWER MODE AND PUSHING THE ACCELERATOR TO THE FLOOR DID NOT MAKE THE CAR ACCELERATE. WITH THE VEHICLE RAPIDLY LOOSING SPEED, I WAS ABLE TO STEER THE VEHICLE INTO THE SHOULDER OF THE EXPRESSWAY. I SHIFTED THE VEHICLE INTO NEUTRAL AND TURNED THE CAR OFF BY MOVING THE KEY TO "ACCESSORY" AND THEN RESTARTED THE VEHICLE. ONCE RESTARTED, I SHIFTED BACK INTO DRIVE AND DEPRESSED THE ACCELERATOR. THE CAR ACCELERATED NORMALLY AND ALL ELECTRONIC FUNCTIONS WERE WORKING. THE INSTRUMENT PANEL DISPLAYED EVERYTHING NORMALLY. THERE WAS NO "CHECK ENGINE" OR OTHER WARNING LIGHTS ILLUMINATED AND NO WARNING MESSAGES WERE DISPLAYED ON THE INSTRUMENT PANEL SCREEN. I DROVE MY CAR ANOTHER 6 MILES TO THE DEALERSHIP WITH NO FURTHER ISSUES. *TR

1/17/2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FELT LOOSE AND THE VEHICLE JERKED WHEN THE BRAKE PEDAL WAS ENGAGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

6/29/2015

PASSENGER FRONT AND REAR DOOR LATCHES HAVE FAILED WITHIN DAYS OF EACH OTHER. BOTH OR THE DOORS, AT DIFFERENT TIMES, FLEW OPEN WHILE DRIVING THE CAR WITHOUT NOTIFICATION OR WARNING. DOORS WILL NOT LATCH AT ALL NOW. THERE HAS BEEN A RECALL FOR THIS FAILURE BUT IT DOES NOT INCLUDE MY VIN...

9/8/2016

THE DOOR LATCH SUDDENLY STOPPED LATCHING. THE VEHICLE WAS PARKED AT A SHOPPING CENTER. MY PASSENGER GOT IN AND TRIED TO CLOSE THE DOOR AND IT WOULD NOT LATCH. TRIED CYCLING THE LOCK. TRIED SEVERAL TIMES TO CLOSE AND LATCH. THE LATCH WILL NOT LOCK INTO THE CLOSED POSITION.

9/16/2016

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT 15 MPH, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED. AS A RESULT, THE CONTACT'S DOOR SLAMMED INTO THE DRIVER SIDE DOOR OF ANOTHER VEHICLE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE QUARTER PANEL ON THE OUTER PART OF THE DOOR AND THE FRONT DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHO CONFIRMED THAT THE QUARTER PANEL AND ALL THE LATCHES ON ALL THE DOORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

5/5/2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LATCH WITHOUT WARNING. AS A RESULT, THE DOOR FAILED TO CLOSE COMPLETELY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.

3/21/2016

THE INTERIOR OF THE CAR HAS A TOXIC SMELL FROM THE CARPET CAUSING OCCUPANTS TO HAVE MIGRAINE. THE DEALERSHIP STEAMED THE CARPET AND IT IS SAME IF NOT WORSE, I JUST DON'T BELIEVE IT IS SAFE FOR LONG TRIPS ESPECIALLY IN COLD WEATHER WHEN OPENING THE WINDOWS IS FOOLISH. PLEASE ADVISE ON POSSIBLE SOLUTIONS. THE DEALERSHIP SAYS THERE IS NOTHING THE CAN DO TO RID THE CAR OF THE SMELL. *TR

1/23/2014

INTERIOR HAS EXTREMELY STRONG MOLD/MILDEW SMELL. PRIOR MODEL YEAR HAD A TSB POSTED FOR FAULTY AC DUCT WORK/MATERIALS. *TR

8/13/2014

I WENT TO MY DEALERSHIP IN MEXICO COMPLAINING ABOUT THE AUTOLAMP FUNCTION, THE AUTOLAMP IS EXPECTED FROM THE CUSTOMER TO AVOID DISTRACTION WHILE DRIVING AND CONDITIONS LIKE TUNNELS ARE AHEAD IT SHOULD TURN ON THE LIGHTS AS YOU ENTER OR A COUPLE OF SECONDS LATER, HOWEVER REALITY IS THAT THE HEADLIGHTS TURN ON AFTER 13 SECONDS AND THAT CAN'T BE REDUCED BY THE DEALER, ACCORDING TO THE DEALER THAT'S HOW THE CAR WAS DESIGNED (NOT ONLY FOR MEXICO) AND THAT'S A BIG SECURITY RISK , IN A VERY DARK TUNNEL 13 SECONDS IT'S TO LATE AND PEOPLE COULD DIE DUE TO AN ACCIDENT. I ENCOURAGE FORD MOTOR COMPANY TO TAKE REAL ACTION TO CORRECT AND RECALL THIS FUNCTION TO BE CORRECTED ASAP WORLD WIDE, IT'S INCREDIBLE THAT WITH SUCH GOOD CAR THEY MISSED THIS LITTLE BUT HIGHLY IMPORTANT DETAIL. *JS

6/13/2014

I WAS EXITING A FREEWAY WHEN I EXPERIENCED MY FIRST PROBLEM. IN THE MIDDLE OF TRAFFIC, MY CAR SHUT OFF AND I LOST MOST FUNCTIONALITY OF THE VEHICLE. THE DASHBOARD DISPLAYED AN ALERT TRANSMISSION NOT IN PARK. I WAS DRIVING NORMALLY AND DID NOT PRESS ANY BUTTONS OR MAKE ANY ADJUSTMENTS TO THE GEARS. HE ONLY THING THAT WAS FUNCTIONING WAS THE BRAKES AND STEERING WHEEL, I HAD NO CONTROL OVER THE GAS. THE PROBLEM HAPPENED AGAIN THE NEXT DAY. I WAS SPEEDING UP TO GET ON TO THE FREEWAY WHEN MY CAR SHUT OFF AGAIN, DISPLAYING THE SAME MESSAGE. HOWEVER, THIS TIME, BECAUSE IT WAS NIGHT, THE LIGHTS POWERED OFF AND IT WAS DIFFICULT TO SEE WHAT WAS AHEAD OF ME. I TURNED ON MY HAZARDS AND WAS FORCED TO PULL OVER TO THE SIDE, PLACE THE CAR IN PARK AND RESTART THE IGNITION AND CONTINUE ON. I CALLED ABOUT THE ISSUE AS SOON AS THE FORD DEALERSHIP OPENED THE NEXT DAY. THEY TOLD ME TO BRING IT RIGHT IN. HOWEVER, THE PROBLEM HAPPENED AGAIN BEFORE I HAD A CHANCE TO BRING IT IN. I WAS DRIVING ON THE FREEWAY WHEN I WAS TRYING TO PASS AN 18 WHEELER. I SUCCESSFULLY PASSED THE TRUCK, BUT AFTER I DID, THE POWER SHUT OFF AGAIN AND I WAS SANDWICHED BETWEEN TWO 18 WHEELERS.THE NEXT DAY, I BROUGHT THE VEHICLE INTO THE DEALERSHIP. THEY TOOK IT OFF MY HANDS FOR ABOUT A WEEK WHILE THEY TESTED IT FOR PROBLEMS. I RECEIVED A CALL AND THE REPRESENTATIVE SAID THAT THEY FIXED A CABLE THAT APPEARED TO BE LOOSE THAT MIGHT HAVE LED TO THE PROBLEM, AND ALSO GAVE THE CAR A SOFTWARE UPDATE. I WAS PLEASED WITH THE RESPONSE.A WEEK LATER I WAS DRIVING BACK HOME WHEN THE CAR SHUT OFF AGAIN. I IMMEDIATELY DROVE THE CAR TO THE DEALERSHIP. I CALLED THE FORD CARE TEAM AND THEY SAID THEY WOULD OPEN A CASE FOR A BUYBACK.ON SEPT 23, I RECEIVED A VOICEMAIL FROM THE DEALERSHIP SAYING THAT THEY COULD NOT FIX THE VEHICLE BECAUSE WHEN THEY TESTED IT WAS FUNCTIONING AS IT SHOULD. THEY CAN AND WILL NOT FIX OR REPLACE THE VEHICLE. *TR

10/20/2014

BOUGHT A NEW 2014 FORD FUSION IN OCTOBER. WHEN FUEL TANK IS FULL, THERE IS A LOUD AND DISTINCT NOISE ORIGINATING FROM THE BACK OF THE CAR WHICH APPEARS TO BE COMING FROM THE FUEL TANK. INITIAL INSPECTION BY FORD FAILED TO DETERMINE THE NATURE OF THE PROBLEM AS THEY WERE NOT ABLE TO REPLICATE THE NOISE. DRIVING THE CAR FOR SEVERAL WEEKS LED ME TO DETERMINE THAT THE NOISE WAS PRESENT ONLY WHEN THE FUEL TANK WAS AT LEAST 5/8S FULL. I BROUGHT THE CAR BACK TO FORD TWICE, BOTH TIMES WITH A FULL TANK OF GAS. TWO DIFFERENT SERVICE MANAGERS TELL ME THE NOISE IS "NORMAL" BUT THERE IS NOTHING NORMAL ABOUT IT. I'VE ESCALATED MY CONCERNS TO FORD'S CORPORATE OFFICES ON AT LEAST 3 OCCASIONS AND THEY HAVE NEVER ONCE RETURNED MY CALLS OR RESPONDED TO MY WRITTEN INQUIRIES. NOISES FROM THE FUEL TANK ARE, NATURALLY CONCERNING AND DISCONCERTING. MY FRIENDS JUST BOUGHT THE SAME CAR AND THEY HAVE NOT EXPERIENCED THE SAME NOISE SO I BELIEVE THAT THEY KNOW A PROBLEM EXISTS AND CORRECTED IT, BUT ONLY PROSPECTIVELY. *TR

4/22/2014

1. BOTH THE CHECK ENGINE LIGHT AND AIRBAG LIGHT COME ON (AT DIFFERENT TIMES) WHILE THE CAR IS BEING DRIVEN. 2. WHEN CRANKING THE ENGINE DURING STARTING, THE CRANKING TIME TAKES ABOUT 4-5 SECONDS. THE EXTENDED CRANK TIME CONCERNS ME WITH RESPECT TO THE LONGEVITY OF THE STARTER AND BATTERY WEAR. 3. THE VEHICLE LOOSES POWER WHEN DRIVING UPHILL. WHAT'S EVEN MORE UPSETTING (CONSIDERING THE VERY LOW MILEAGE AN THE ISSUE HAPPENING ONLY 3 WEEKS INTO OWNERSHIP) IS THE FACT I'VE HAD THE CAR HAS BEEN TO DEALERSHIP 4 TIMES AND EVERY TIME I'M TOLD THERE'S NOTHING WRONG WITH THE CAR. I HAVE PICTURES TAKEN WITH MY CELL PHONE OF THE CHECK ENGINE AND AIRBAG LIGHTS ON AND I'M STILL NOT GETTING ANY HELP OR CONSIDERATION. THIS IS VERY, VERY FRUSTRATING!! *TR

7/15/2014

I HAVE A 2014 FORD FUSION THAT COMES WITH CONTINENTAL TIRES. IN THE 14 MONTHS I HAVE OWNED THE CAR , I HAVE HAD 2 TIRES BLOW OUT. PRIOR TO THIS CAR I NEVER HAD A FLAT TIRE, NOW I'VE HAD 2 . THE FIRST BLOWOUT WAS AT 1000 MILES AND THE SECOND TIRE BLEW OUT AT 8000 MILES. BOTH HAPPENED ON ROADS WHERE ALL THE OTHER CARS DROVE BY WITHOUT ISSUE. THERE ARE COMPLAINTS ALL OVER THE INTERNET ABOUT HOW EASILY CONTINENTAL TIRES BLOW OUT. THIS IS A SERIOUS SAFETY RISK AND ALSO THE TIRES WERE ALMOST $300 EACH TO REPLACE. BOTH FORD AND CONTINENTAL SHOULD TAKE RESPONSIBILITY FOR THIS FAULTY PRODUCT AND ADDRESS THE SAFETY ISSUE BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. ALSO THE TIRE WRENCH THAT COMES WITH THE CAR BENT WHILE TAKING THE LUGS OFF, FORD REPLACED IT ONCE, THE REPLACEMENT ONE ALSO BENT WHILE CHANGING THE SECOND BLOWN TIRE. *TR

4/1/2015

FACTORY OEM GOODYEAR EAGLE LS-2S CLAIM TO BE ALL SEASON. FROM THE FIRST TEST DRIVE THESE TIRES FAILED TO HAVE ANYTHING CLOSE TO REASONABLE TRACTION ON SNOW AND ICE, RESULTING IN THE SALES-REP BEING BARELY ABLE TO BACK THE CAR OUT OF THE LOT FOR A TEST-DRIVE. NEEDLESS TO SAY I WASN'T THRILLED ABOUT THEM. AFTER GETTING THE CAR ONTO THE ROAD, IT SEEMED TO DO BETTER, SO I WENT AHEAD AND PURCHASED THE VEHICLE. AFTER OWNING IT FOR LESS THAN 48 HOURS, HAD SEVERAL INCIDENTS WITH STOPPING, CORNERING AND ACCELERATION WHERE THE TRACTION CONTROL, ANTI-LOCK BREAKS ALL FUNCTIONING NORMALLY, JUST THE TIRES NOT HAVING ANY SORT OF REASONABLE GRIP OR TRACTION. IN ONE INSTANCE, I SLID THROUGH AN INTERSECTION WHEN TRYING TO STOP AT 5MPH. IN ANOTHER INSTANCE IT TOOK ME MOST OF A MINUTE TO GO THROUGH A SINGLE-LANE INTERSECTION BECAUSE THE FRONT TIRES WERE TURNING SO SLOWLY BECAUSE THE TRACTION CONTROL WAS STUTTERING THE WHEEL TURN AS THE TIRES KEPT LOSING GRIP/TRACTION. REPEATED COMPLAINTS THROUGH THE SALES AND SERVICE DEPARTMENT, EVEN WITH THE SALES PEOPLE ADMITTING THE TIRES WERE BAD FOR WINTER AND THE SERVICE MANAGER FLAT OUT SAYING, AND I QUOTE, "THOSE LS2S ARE [XXX] FOR WINTER", NOTHING WAS DONE TO REPLACE THEM WITH A COMPARABLE TIRE THAT WAS A TRUE ALL-SEASON TIRE. COMPLAINING TO THE FACTORY ONLY NETS ME REPEATED INSTRUCTIONS TO PAY FORD TO DO A DIAGNOSTIC ON THE CAR, REFUSING TO EVEN FOCUS ON THE TIRE PROBLEM. THESE TIRES FROM GOODYEAR SHOULD NEVER HAVE BEEN ALLOWED TO BE MARKED AS ALL-SEASON. AT BEST THEY ARE FAIR-WEATHER SPRING/SUMMER/FALL TIRES, AT WORST, THEY ARE DRY AREA SUMMER ONLY TIRES. LIKE OTHERS, I'VE HAD ISSUES WITH TRACTION ON JUST WET ROADS, LET ALONE SNOWY OR ICY. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

11/20/2015

FORWARD COLLISION WARNING.THIS SYSTEM IS SUPPOSED TO WARN YOU THAT THE CAR IS STOPPED AT A LIGHT AND YOU APPROACHES CAR OR IF HE PULLS IN FRONT OF YOU SLOWS DOWN QUICK TO GIVE YOU SUFFICIENT TIME TO STOP.ON MY CAR YOU HAVE TO BE 10 FEET FROM THE OTHER CAR OR AT TIMES IT DOESN'T WORK AT ALL. TO PROVE THIS I HAVE RUN MANY TESTS. THE DEALER SAYS WHEN FOLLOWING CLOSELY BEHIND A VEHICLE OR ONE STOPS QUICKLY IN FRONT OF YOU THE RED LIGHTS ARE NOT COMING ON THE AND ACTIVATING THE DRIVER ASSISTED BRAKING. THEY HAVE NOT BEEN ABLE TO FIND ANY TROUBLE AND THEY SAY EVERYTHING IS WORKING CORRECTLY. THE SAID ALSO THE FRONT CRASH SENSORS ARE NOT WORKING AND BEING TOO CLOSE TO THE VEHICLE FRONT OF THEM. I BELIEVE FORD HAS ENGINEERED SYSTEM POORLY AND IT COULD BE A DANGER TO MANY FAMILIES DEPENDING ON THIS IT IS MY BELIEF THAT THIS SHOULD BE LOOKED INTO QUICKLY PREVENT ANY POSSIBILITY OF A REAR END CRASH AND TO WARN THEM BEFORE THE COLLISION OCCURS. IT IS IMPOSSIBLE TO SHOW YOU ON THIS FORM A VIDEO TO SHOWING YOU HOW THE SYSTEM SHOULD PERFORM. HOPE YOU LOOK INTO THIS MATTER QUICKLY BEFORE IT CAUSES THE BAD REAR END COLLISION. THANK YOU *TR

7/14/2014

WHILE DRIVING THE CAR STARTED BEEPING. TOOK A MINUTE TO FIGURE OUT THE CLIMATE CONTROL WHICH WAS SET AT 72 WAS AUTOMATICALLY GOING DOWN TO 60 (IT BEEPS AS IS CHANGES SETTINGS). TRIED TO TURN IN BACK UP AND IT WENT DOWN, TURNED IT OFF AND IT CAME BACK ON. DID THIS ALL THE WAY HOME. IN MY DRIVEWAY, WITH CAR TURNED OFF, IT CONTINUED BEEPING. THIS HAS HAPPENED 6 TIMES BETWEEN APRIL 27TH AND AUGUST 30TH. SOME TIMES IT GOES UP TO 85 DEGREES AND SOMETIMES DOWN TO 60 AND THERE IS NO STOPPING IT WHILE DRIVING. FORD HAS UPDATED COMPUTER TWICE AND REPLACED IT ONCE. WAITING FOR CALL BACK FROM FORD TO SCHEDULE ANOTHER APPOINTMENT. I FEEL THIS IS A SAFETY ISSUE AS THERE IS NO CONTROLLING IT AND IT'S GOING TO EXTREME LOW AND HIGH TEMPERATURES, AS WELL AS THE CONTINUOUS BEEPING. EXTREMELY DISTRACTING. I HAVE YESTERDAY'S INCIDENT ON VIDEO. NOT TO MENTION, SINCE THEY CAN'T FIGURE OUT WHAT IS CAUSING THIS I DON'T KNOW IF THERE IS A POSSIBILITY OF FIRE; IT MUST BE ELECTRICAL OF SOME SORT?

8/31/2015

I HAD MY 2014 FORD FUSION BROUGHT TO WALMART FOR AN OIL CHANGE ON JULY 11, 2014. THE TECHNICIANS COMMENT ON THE SERVICE ORDER/RECEIPT STATED TRANSMISSION IS LEAKING. THE TECHNICIAN INVITED TO THEIR WORK AREA AND SHOWED ME THE LEAK. I CALLED THE DEALERSHIP I BOUGHT MY CAR FROM TO SCHEDULE AN APPOINTMENT. I DROPPED OFF THE CAR TO THEM ON JULY 28, 2014 AROUND 5:00 PM. ON THE FOLLOWING DAY, I RECEIVED A CALL FROM THEM TELLING ME THAT THE CAR WAS FIXED. THE PROBLEM WAS THE ? LEFT FRONT AXLE SEAL LEAKS. RESEARCHING ON THE INTERNET, I FOUND OUT THIS IS NOT REALLY AN ISOLATED CASE. FOR SOME REASON, I NOW HAVE A FEELING THAT THIS MAY NOT BE THE LAST TIME I WILL BE DEALING WITH THIS PROBLEM SINCE ONLY THE SEAL WAS REPLACED. *TR

8/3/2014

THIS 6 SPEED MANUAL TRANSMISSION ENGINE INTERMITTENTLY STALLS AT OR VERY NEARLY AT A COMPLETE STOP IN NEUTRAL GEAR. THE ENGINE STALLS MORE FREQUENTLY WHEN IT'S RAINING. THE ENGINE STALLS WERE APPROXIMATELY 20-25 TIMES OVER 4-5 MONTHS. THE IGNITION BUTTON, INTERMITTENTLY, DOESN'T START THE CAR THE FIRST TIME AND HAS TO BE PUSHED TWICE BEFORE THE ENGINE STARTS. THE FUEL LIGHT GAUGE INTERMITTENTLY LIGHTS UP BETWEEN 1/4 OR 1/8 OF A TANK, OTHERWISE IT LIGHTS UP WHEN THE LINE IS BASICALLY AT THE BOTTOM. INTERMITTENTLY THE SUNROOF DOESN'T OPEN OR CLOSE PROPERLY. SOMETIMES IT REMAINS OPEN WHILE AT THE SAME TIME, THE INTERIOR HEADLINER IS ACTUALLY CLOSED. IF YOU AREN'T PAYING ATTENTION IT IS IMPOSSIBLE TO KNOW THE SUNROOF IS ACTUALLY OPEN BECAUSE THE INTERIOR HEADLINER REMAINS CLOSED.

8/6/2014

THIS 6 SPEED MANUAL TRANSMISSION ENGINE INTERMITTENTLY STALLS AT OR VERY NEARLY AT A COMPLETE STOP IN NEUTRAL GEAR. THE ENGINE STALLS MORE FREQUENTLY WHEN IT'S RAINING. THE ENGINE STALLS WERE APPROXIMATELY 20-25 TIMES OVER 4-5 MONTHS. THE IGNITION BUTTON, INTERMITTENTLY, DOESN'T START THE CAR THE FIRST TIME AND HAS TO BE PUSHED TWICE BEFORE THE ENGINE STARTS. THE FUEL LIGHT GAUGE INTERMITTENTLY LIGHTS UP BETWEEN 1/4 OR 1/8 OF A TANK, OTHERWISE IT LIGHTS UP WHEN THE LINE IS BASICALLY AT THE BOTTOM. INTERMITTENTLY THE SUNROOF DOESN'T OPEN OR CLOSE PROPERLY. SOMETIMES IT REMAINS OPEN WHILE AT THE SAME TIME, THE INTERIOR HEADLINER IS ACTUALLY CLOSED. IF YOU AREN'T PAYING ATTENTION IT IS IMPOSSIBLE TO KNOW THE SUNROOF IS ACTUALLY OPEN BECAUSE THE INTERIOR HEADLINER REMAINS CLOSED.

8/6/2014

FROM DATE OF PURCHASE TO 9/24/14 I NOTICED CLOUDY BLOTCHES AND STREAKS VARYING IN NUMBER AND SIZE ACCORDING TO THE DIRECTION LOOKING AND TYPE OF DAY ON THE REAR WINDOW. AT FIRST I THOUGHT THE WINDOW JUST HAD NOT BEEN CLEANED WELL. LOOKING THROUGH THE REAR VIEW MIRROR THESE AREAS AFFECT THE DRIVERS VISUAL FIELD BY DISTORTING AND DISTRACTING THE DRIVER VIEW. THE FORD MECHANIC VERIFIED SEEING THIS & NOTIFIED FORD DEALER HOT LINE WHO ALSO VERIFIED THIS ISSUE WAS PRESENT. ALSO THAT THIS ISSUE OCCURS DURING THE TEMPERING PROCESS OF THE GLASS & THAT THERE WAS NO FIX FOR THIS ISSUE. I FEEL THAT A HUGE SAFETY ISSUE IS PRESENT DUE TO THIS ISSUE WHICH AFFECTS VISUAL FIELD OF DRIVERS & BECAUSE IT IS IMPOSSIBLE TO GET USE TO IT BECAUSE THE BLOTCHES & STREAKS CHANGE CONTINUALLY ACCORDING TO TYPE OF DAY FROM SUNNY TO CLOUDY OR DIRECTION DRIVING IN OR JUST HOW U MIGHT BE LOOKING AT IT. *TR

9/29/2014

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS FAILED TO WIPE FAST ENOUGH TO REMOVE RAIN FROM THE WINDSHIELD, DESPITE IF IT WERE MODERATE OR HEAVY RAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ACKNOWLEDGED THE ISSUE, BUT INDICATED THAT THE WIPERS WERE OPERATING NORMALLY. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 1,000.

11/17/2014

REAR WINDSHIELD SHATTERED FOR NO REASON. I OPENED MY DRIVER DOOR TO START THE VEHICLE AND THEN CLOSED THE DOOR AND MY BACK WINDOW SHATTERED. *TR

11/22/2014

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM BECAME ABNORMALLY DIM CAUSING THE VISIBILITY TO BECOME POOR FROM A DISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 04/07/15*LJ UPDATED 11/3/2015*JS

1/21/2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT 15 MPH, THE FRONT DRIVER SIDE DOOR INDEPENDENTLY OPENED. AS A RESULT, THE CONTACT'S DOOR SLAMMED INTO THE DRIVER SIDE DOOR OF ANOTHER VEHICLE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE QUARTER PANEL ON THE OUTER PART OF THE DOOR AND THE FRONT DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHO CONFIRMED THAT THE QUARTER PANEL AND ALL THE LATCHES ON ALL THE DOORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

5/5/2015

TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER PARKING THE VEHICLE, IT CAUGHT ON FIRE WITHOUT WARNING. THE CONTACT NOTICED FLAMES AND SMOKE AFTER THE DOOR WAS OPENED. THE SEAT WAS BURNED. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FIRE WAS DUE TO AN OUTSIDE SOURCE; HOWEVER, THE POLICE REPORT AND INSURANCE COMPANY DIAGNOSED THAT THE FAILURE WAS CAUSED BY FAULTY WIRING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 141,000.

5/27/2015

TL* THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NUMBER: 1901845, MODEL TYPE: SNUGRIDE AND MANUFACTURED ON 1/10/2015. THE SAFETY SEAT WAS BEING UTILIZED IN A 2014 FORD FUSION. THE FRONT RIGHT HARNESS STRAP LOOSENED FROM THE REAR OF THE SAFETY SEAT. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE FAILURE OCCURRED IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

9/13/2016