2011 Ford Focus Owner Complaints

MY DOOR LOCKS ON ONE OR MULTIPLE DOORS FAILED TO UNLOCK BY ANY MEANS, REPEATEDLY AND INTERMITTENTLY. I DID TAKE IT TO THE FORD DEALER IN TWIN FALLS, IDAHO AND THEY WOULDN'T FIX ANYTHING UNTIL I COULD PROVE IT. I DID DRIVE TO THE DEALER WHEN IT HAPPENED AND THEY VERIFIED THE PROBLEM WHEN THEY ATTEMPTED TO UNLOCK THE DOORS AND FAILED. I HAD TO CRAWL OUT THE WINDOW TO GET OUT. THEY REPLACED ALL OF MY DOOR LOCKS ON WARRANTY. NOW I HAVE 58K MILES ON MY CAR, NO WARRANTY AND I AM HAVING THE SAME SAFETY ISSUE. THE DEALER SAID THEY WOULD NOT FIX THE PROBLEM. IF I WERE TO WRECK, OR THE CAR CAUGHT FIRE, HOW WOULD I GET MY GRAND KIDS OUT OF THE CAR? HOW WOULD I ESCAPE? WOULD IF MY WINDOWS WHICH ARE ELECTRICAL FAILED ALSO? I AM LOCKED IN MY CAR AND SO ARE MY PASSENGERS. WHAT EVER PARTS THEY REPLACED UNDER WARRANTY AREN'T ANY BETTER THAN THE ORIGINAL ONES. *TR

7/24/2013

DRIVERS SIDE REAR DOOR LOCK FROZE UP, WOULD NOT UNLOCK THRU REMOTE, DRIVERS DOOR SWITCH OR MANUALLY. COULD NOT OPEN DOOR MANUALLY FROM EITHER INSIDE CAR OR OUTSIDE CAR, AND COULD NOT LIFT DOOR UNLOCK UP MANUALLY. AFTER ABOUT 3 WEEKS STARTED WORKING AGAIN, AND NOW WORKS SPORATICALLY. *TR

10/13/2013

THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR

7/13/2012

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH THE VEHICLE STARTED TO JERK VIOLENTLY AND STALLED. THE CONTACT MENTIONED THAT THE POWER TRAIN WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE THROTTLE BODY MIGHT BE DEFECTIVE AND NEEDED TO BE REPLACED AS A SAFETY PRECAUTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 10,700 AND THE CURRENT MILEAGE WAS 10,720.

8/13/2012

THE REAR DOORS GET STUCK AND WONT OPEN. LIKE THEY STAY LOCKED. THEY WONT UNLOCK WITH THE REMOTE OR TRYING WITH THE MANUAL DOOR LOCK PULL. FORD SAID SOMETHING ABOUT IT BEING DIRT OR SOMETHING CAUSING THIS DEALERSHIP TRIED CLEANING THE LATCHES BUT THIS HAPPENS FEW TIMES AND NOW THE DOORS HAVE BEEN STUCKED CLOSED FOR 3 DAYS. WHAT WOULD HAPPEN IF GET ACCIDENT OR SOMETHING ONE THE KIDS CANNOT GET OUT THE CAR. *TR

3/22/2013

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE TWO REAR DOORS WERE LOCKED AND COULD NOT BE UNLOCKED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

5/17/2013

REAR DOORS DO NOT OPEN FROM INSIDE OR OUTSIDE

8/15/2015

THE DRIVER SIDE DOOR WILL NOT LATCH AND NOT LOCK. I HAVE TO DRIVE THE CAR HOLDING THE DOOR WITH ONE HAND AND HOLDING THE OTHER HAND ON STEERING

2/20/2016

THE REAR DOORS GET STUCK AND WONT OPEN. LIKE THEY STAY LOCKED. THEY WONT UNLOCK WITH THE REMOTE OR TRYING WITH THE MANUAL DOOR LOCK PULL. FORD SAID SOMETHING ABOUT IT BEING DIRT OR SOMETHING CAUSING THIS DEALERSHIP TRIED CLEANING THE LATCHES BUT THIS HAPPENS FEW TIMES AND NOW THE DOORS HAVE BEEN STUCKED CLOSED FOR 3 DAYS. WHAT WOULD HAPPEN IF GET ACCIDENT OR SOMETHING ONE THE KIDS CANNOT GET OUT THE CAR. *TR

3/22/2013

TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR AJAR WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR AJAR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.

8/13/2015

THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR

7/13/2012

DRIVING IN THE FAST LANE UPHILL IN A MOUNTAINOUS AREA OF FREEWAY APPROX 65-70 MILES PER HOUR. WHILE CONTINUING DRIVING UP THE UPHILL GRADE THE ROADWAY SHARPLY CURVED TO THE RIGHT. I TURNED THE STEERING WHEEL HARD TO THE RIGHT TO EXECUTE THE CURVE, HOWEVER, THE STEERING WHEEL TURNED ONLY SO FAR TO THE RIGHT AND THEN THE STEERING WHEEL LOCKED UP AND WOULD NOT ALLOW ME TO TURN THE WHEEL ANY FURTHER. I PANICKED BECAUSE I WAS UNCERTAIN WHETHER I WOULD MAKE THE CURVE SUCCESSFULLY. LUCKILY, I JUST BARELY MADE THE CURVE AND DID NOT RUN OFF THE ROADWAY. I HAVE NOTICED THAT THIS PROBLEM(THE STIFFNESS WHEN TURNING RIGHT) EXISTS AT LOWER SPEEDS AS WELL. ODDLY, THE STEERING IS VERY LOOSE AND NORMAL WHEN I MAKE LEFT TURNS OR CURVES. *TR

1/4/2013

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY DECELERATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE THROTTLE BODY WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR

7/22/2013

VEHICLE STALLED WITH OUT WARNING WHILE IN HEAVY TRAFFIC NEARLY CAUSING AN ACCIDENT. DEALER SAID IT WAS A THROTTLE BODY. *TR

8/21/2013

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS DRIVING 25 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE SEAT BELTS DID NOT RESTRAIN PROPERLY AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S CHEST ABRUPTLY STRUCK THE STEERING WHEEL AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. ...UPDATE 01/20/12 *BF THE CONSUMER STATED SHE SUFFERED WHIPLASH, A SORE BACK A PINCHED NERVE AND HIP PAIN. UPDATED 01/25/12

12/21/2011

2011 FORD FOCUS. CONSUMER WRITES IN REGARDS TO AIR BAGS FAILURE IN SERIOUS ACCIDENT. *SMD THE CONSUMER STATED HIS DAUGHTER WAS INVOLVED IN THE ACCIDENT.

8/28/2013

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND BOTH REAR TIRES WERE WORN BECAUSE THE ALIGNMENT WAS NOT PROPERLY CONFIGURED. THE CONTACT ORIGINALLY TOOK THE VEHICLE TO THE DEALER WHERE THE TIRES WERE ROTATED BUT TO NO AVAIL. THE CONTACT STATED THAT THE DEALER HAD TO OBTAIN AN ALIGNMENT KIT TO RESET THE WHEEL BASE. THE CONTACT EVENTUALLY HAD ALL FOUR TIRES REPLACED. THE FAILURE MILEAGE 11,304 AND THE CURRENT MILEAGE WAS 13,600.

5/22/2012

FORD FOCUS TIRES 2011 FORD FOCUS PROBLEMS WITH TIRES/SUSPENSION AND WARRANTIES PURCHASED 2011 FORD FOCUS NEW 20 MONTHS AGO (WITH KUMHO TIRES, EVIDENTLY INSTALLED AT FACTORY) AND IT HAS HAD REGULAR DEALER(S) MAINTENANCE. TOOK TO PURCHASING DEALER - (LUTHER) NORTH COUNTRY, COON RAPIDS MN FOR REGULAR MAINTENANCE ON NOVEMBER 16, 2012 WITH 35,366 MILES. WAS TOLD THAT TIRES WERE 2/32 SHOWING CORD (SEVERAL 1" BY 3" SPOTS), 2/32, 4-6/32, AND 4-6/32; AND DEALER RECOMMENDED 4 NEW TIRES (TIGER PAW) COSTING $561.95. I ASKED AND WAS TOLD THERE WAS NO PRICE REDUCTION FROM EITHER FORD OR KUMHO WARRANTY. NOTE THAT FORD TIRE WARRANTY GUIDE BOOKLET STATES 30% FOR 24K 36K MILES; KUMHO (WEB) STATES 60K MILEAGE COVERAGE AND 40% FOR 36K. INCIDENTALLY AS A CONSERVATIVELY DRIVING MECHANICAL ENGINEER, BOTH MY NEW SABLE AND RANGER MET/EXCEEDED TIRE MILEAGE COVERAGES. I HAVE BEEN HAPPY WITH NORTH COUNTRY, BUT HAVE LOST CONFIDENCE WITH FOCUS AND KUMHO TIRE COMPANY; JUST GOT NEW TIRES FROM A LOCAL, WELL-REGARDED, TIRE SHOP; AND THINK FORD/KUMHO SHOULD REIMBURSE ME AT LEAST $180 (30% OF THE NEW TIRES COST). NOTE: I HADN'T IMAGINED 60K MILES TIRES GOING THROUGH THE CORDS AT 36K MILES. WE RECENTLY RETURNED FROM A 4500 MILE MAINLY INTERSTATE TRIP. IF IT HAD BEEN MUCH LONGER, A TIRE MIGHT WELL HAVE BLOWN.ON THE INTERSTATE. *TR

11/21/2012

THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR

7/13/2012

FORD FOCUS TIRES 2011 FORD FOCUS PROBLEMS WITH TIRES/SUSPENSION AND WARRANTIES PURCHASED 2011 FORD FOCUS NEW 20 MONTHS AGO (WITH KUMHO TIRES, EVIDENTLY INSTALLED AT FACTORY) AND IT HAS HAD REGULAR DEALER(S) MAINTENANCE. TOOK TO PURCHASING DEALER - (LUTHER) NORTH COUNTRY, COON RAPIDS MN FOR REGULAR MAINTENANCE ON NOVEMBER 16, 2012 WITH 35,366 MILES. WAS TOLD THAT TIRES WERE 2/32 SHOWING CORD (SEVERAL 1" BY 3" SPOTS), 2/32, 4-6/32, AND 4-6/32; AND DEALER RECOMMENDED 4 NEW TIRES (TIGER PAW) COSTING $561.95. I ASKED AND WAS TOLD THERE WAS NO PRICE REDUCTION FROM EITHER FORD OR KUMHO WARRANTY. NOTE THAT FORD TIRE WARRANTY GUIDE BOOKLET STATES 30% FOR 24K 36K MILES; KUMHO (WEB) STATES 60K MILEAGE COVERAGE AND 40% FOR 36K. INCIDENTALLY AS A CONSERVATIVELY DRIVING MECHANICAL ENGINEER, BOTH MY NEW SABLE AND RANGER MET/EXCEEDED TIRE MILEAGE COVERAGES. I HAVE BEEN HAPPY WITH NORTH COUNTRY, BUT HAVE LOST CONFIDENCE WITH FOCUS AND KUMHO TIRE COMPANY; JUST GOT NEW TIRES FROM A LOCAL, WELL-REGARDED, TIRE SHOP; AND THINK FORD/KUMHO SHOULD REIMBURSE ME AT LEAST $180 (30% OF THE NEW TIRES COST). NOTE: I HADN'T IMAGINED 60K MILES TIRES GOING THROUGH THE CORDS AT 36K MILES. WE RECENTLY RETURNED FROM A 4500 MILE MAINLY INTERSTATE TRIP. IF IT HAD BEEN MUCH LONGER, A TIRE MIGHT WELL HAVE BLOWN.ON THE INTERSTATE. *TR

11/21/2012

TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT DRIVER SIDE DOOR FAILED TO UNLOCK BOTH MANUALLY OR WITH THE KEY FOB. THE CONTACT HAD TO CRAWL INTO THE PASSENGER SEAT AND EXIT THROUGH THE FRONT PASSENGER SIDE DOOR. THE DEALER STATED THAT THE DRIVER SIDE DOOR LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

9/8/2014

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE AND CLOSING THE DRIVER SIDE DOOR, THE DOOR AJAR WARNING LIGHT REMAINED ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,423. UPDATED 04/22/16*LJ THE VEHICLE WAS REPAIRED ON 02/22/16. UPDATED 05/05/16.*JB

2/19/2016

CPSC# I1250486A. 2010 FORD FOCUS. CONSUMER STATED AS SHE WAS ENTERING THE CAR HER FOOT BECAME WEDGED BETWEEN THE PLASTIC CASING ON THE DOOR. *LN THE CONSUMER NEEDED HELP GETTING THE CASING OFF OF HER FOOT. SHE SUFFERED A MINOR INJURY. THE DEALER OFFERED TO FIX THE VEHICLE. *JB

6/5/2012

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN AUTO BODY SHOP AND THE MECHANIC STATED THAT THE REPAIR WOULD COST $1,000. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 116,000.

8/11/2014

THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR

7/13/2012

FORD FOCUS TIRES 2011 FORD FOCUS PROBLEMS WITH TIRES/SUSPENSION AND WARRANTIES PURCHASED 2011 FORD FOCUS NEW 20 MONTHS AGO (WITH KUMHO TIRES, EVIDENTLY INSTALLED AT FACTORY) AND IT HAS HAD REGULAR DEALER(S) MAINTENANCE. TOOK TO PURCHASING DEALER - (LUTHER) NORTH COUNTRY, COON RAPIDS MN FOR REGULAR MAINTENANCE ON NOVEMBER 16, 2012 WITH 35,366 MILES. WAS TOLD THAT TIRES WERE 2/32 SHOWING CORD (SEVERAL 1" BY 3" SPOTS), 2/32, 4-6/32, AND 4-6/32; AND DEALER RECOMMENDED 4 NEW TIRES (TIGER PAW) COSTING $561.95. I ASKED AND WAS TOLD THERE WAS NO PRICE REDUCTION FROM EITHER FORD OR KUMHO WARRANTY. NOTE THAT FORD TIRE WARRANTY GUIDE BOOKLET STATES 30% FOR 24K 36K MILES; KUMHO (WEB) STATES 60K MILEAGE COVERAGE AND 40% FOR 36K. INCIDENTALLY AS A CONSERVATIVELY DRIVING MECHANICAL ENGINEER, BOTH MY NEW SABLE AND RANGER MET/EXCEEDED TIRE MILEAGE COVERAGES. I HAVE BEEN HAPPY WITH NORTH COUNTRY, BUT HAVE LOST CONFIDENCE WITH FOCUS AND KUMHO TIRE COMPANY; JUST GOT NEW TIRES FROM A LOCAL, WELL-REGARDED, TIRE SHOP; AND THINK FORD/KUMHO SHOULD REIMBURSE ME AT LEAST $180 (30% OF THE NEW TIRES COST). NOTE: I HADN'T IMAGINED 60K MILES TIRES GOING THROUGH THE CORDS AT 36K MILES. WE RECENTLY RETURNED FROM A 4500 MILE MAINLY INTERSTATE TRIP. IF IT HAD BEEN MUCH LONGER, A TIRE MIGHT WELL HAVE BLOWN.ON THE INTERSTATE. *TR

11/21/2012

TL* THE CONTACT OWNED A 2011 FORD FOCUS. WHILE DRIVING 15 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY AND THE BRAKES AND STEERING WHEEL SEIZED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND NO MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 5/15/15*CN UPDATED 09/16/2015 *JS

4/3/2015

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH WITH THE CRUISE CONTROL WAS ENGAGED, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. IN ADDITION, THE CRUISE CONTROL FAILED TO DISENGAGE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE VEHICLE AHEAD. THERE WERE FIVE OTHER PASSENGERS IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

11/25/2015

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS DRIVING 25 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE SEAT BELTS DID NOT RESTRAIN PROPERLY AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S CHEST ABRUPTLY STRUCK THE STEERING WHEEL AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. ...UPDATE 01/20/12 *BF THE CONSUMER STATED SHE SUFFERED WHIPLASH, A SORE BACK A PINCHED NERVE AND HIP PAIN. UPDATED 01/25/12

12/21/2011

THE DRIVER'S SIDE SEAT BELT MALFUNCTIONED UNDER COMPLETELY NORMAL CONDITIONS OF USE. THE MALFUNCTION WAS IN THE BELT RECEIVER, NOT THE PART NEAR THE DOOR WHICH EXTENDS AND RETRACTS THE BELT. THE METAL BIT THAT RETRACTS TO ALLOW THE SEAT BELT TO BE PUSHED IN MALFUNCTIONED SPONTANEOUSLY- WE STOPPED AT A STORE AND WHEN WE GOT BACK IN THE SEAT BELT COULD NOT BE FASTENED. ONE TOW TRUCK LATER, OUR MECHANIC SAID IT WAS UNFIXABLE- THE PART HAS TO BE COMPLETELY REPLACED. BECAUSE THE CAR IS ONLY 3 YEARS OLD/ 74K MILES THEY SUGGESTED GIVING FORD THE CHANCE TO FIX IT. FORD SAID "FAT CHANCE"- THEY ONLY WARRANTY BELTS TO 50K MILES. SPONTANEOUSLY NON-WORKING SEATBELTS= VERY BAD. SHAME ON FORD FOR NOT MAKING IT RIGHT. IF I'D HAD THE MISFORTUNE TO BE IN AN ACCIDENT, NHTSA WOULD HAVE MARKED ME DOWN AS NOT WEARING MY BELT. *TR

7/18/2014

JUST FOR THE RECORD-THE MILEAGE AND SPEED OF THE INCIDENT IS PROBABLY NOT ACCURATE AS I CANNOT REMEMBER EXACTLY WHEN THE ISSUE HAPPENED NOR THE MILEAGE AT THAT TIME. THE VEHICLE IS LESS THAN 3 YEARS OLD AND IT STARTED HAPPENING IN 2013. VEHICLE HAS ALWAYS BEEN SLUGGISH, BUT SINCE IT WAS A 4 CYLINDER AND I WAS USED TO A 6 CYLINDER, I JUST THOUGHT THIS WAS THE DIFFERENCE IN THE 2 ENGINE TYPES. VEHICLE STARTED SHAKING WHEN SPEEDS OF 50-60MPH WAS REACHED IN 2013. TOOK TO DEALER WHERE I WAS TOLD IT NEEDED NEW BALL JOINTS AND THROTTLE BODY. GOT BALL JOINTS FIXED BUT DIDN'T HAVE THE $500-$600 DOLLARS EXTRA TO SPEND TO GET THROTTLE BODY FIXED AT THAT TIME. A FAMILY MEMBER OFFERED TO FIX THROTTLE BODY IF I GOT THE PART FOR HIM. WENT TO 2 DIFFERENT AUTOPARTS STORES TO GET THE PART AND NEITHER OF THEM HAD IT AND THE 2ND ONE TOLD US THAT IT WAS ACTUALLY A RECALLED ITEM ON MY VEHICLE TO CALL THE DEALER. CALLED THE DEALER AND WAS TOLD IT WAS NOT A RECALL ITEM ON MY VEHICLE, AND IT WOULD COST ME $402 JUST FOR THE PART (THE WHOLE THROTTLE BODY). LOOKED AT THIS WEBSITE AND LOOKING THROUGH THE OTHER'S COMPLAINTS ABOUT THIS VEHICLE, IT SEEMS THEY ARE ALL HAVING THROTTLE BODY ISSUES TOO SO I WONDER WHY THIS ISN'T BEING LOOKED INTO AND CONSIDERED A RECALL. FOR A CAR THAT ISN'T EVEN 3 YEARS OLD, I HAVE HAD SOME MAJOR THINGS GO OUT ON IT AND HAVE BEEN TOLD BY OTHER MECHANICS THAT THE ISSUES I HAVE HAD WITH THIS VEHICLE SHOULD NOT BE HAPPENING ON A CAR THAT IS UNDER 3 YEARS OLD. *TR

2/25/2014

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE LOST ACCELERATION POWER. THE VEHICLE ALSO FAILED TO ACCELERATE AFTER COMING TO A COMPLETE STOP. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.

7/7/2014

I FIRST BEGAN HAVING PROBLEMS WITH THE TURN SWITCH GOING OFF THEN BACK ON. THEN AT A LATER DATE THE GAS GAUGE BEGAN TO REFLECT VARYING MESSAGES. AIR CONDITIONER WOULD STOP RUNNING THEN BEGIN AGAIN. I TOOK IT IN TO FORD GARAGE BUT THEY COULD FIND NOTHING WRONG WITH THE ELECTRICAL COMPONENTS. THIS WAS LAST NOVEMBER 8, 2013. I WAS TOLD IF THE PROBLEM CAME UP AGAIN TO BRING THE CAR TO THE GARAGE WHILE THE PROBLEM WAS HAPPENING. ON APRIL 6, 2014 THE WIPER BLADES WOULD ONLY OPERATE ON HIGH BUT LATER THAT SAME DAY THEY WOULD WORK IN ALL POSITIONS. I CALLED FORD GARAGE AND WAS TOLD TO BRING THE VEHICLE IN WHILE THE PROBLEM WAS HAPPENING. THIS IS IMPOSSIBLE TO DO SINCE THE PROBLEMS SEEM TO KEEP CORRECTING THEMSELVES. *TR

4/8/2014

DRIVERS LOW BEAM HEADLIGHT DOES NOT WORK DUE TO FAILURE IN UNDER DASH FUSE BOX/ SMART JUCTION BOX

2/8/2016

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WOULD ABNORMALLY VIBRATE WHILE IDLING. THE FAILURE HAPPENED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

2/29/2016

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FAILED AND THE DOOR AJAR WARNING SENSOR ILLUMINATED. THE FAILURE PREVENTED ANY OF THE DOORS FROM LOCKING AND THE CONTACT COULD NOT SEE THE FUEL GAUGE OR MILEAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PAWL SPRINGS AND UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH).THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,889. UPDATED 08/23/17*LJ *CN

4/26/2017

I WAS DRIVING SOUTH ON MICHIGAN HIGHWAY 91 BETWEEN LANGSTON AND TURK LAKE BETWEEN 2:30 AND 3:00 AM WHEN A DEER RAN OUT IN FRONT OF THE CAR. I WAS GOING ABOUT 55 MPH AT THE TIME. I SLAMMED ON THE BRAKES BUT DID HIT THE DEER. THE CAR WAS NOT SERIOUSLY DAMAGED AND I CONTINUED ON. I NOTICED THAT THE BRAKES WERE MUSHY AND LESS EFFECTIVE THAN NORMAL AFTER THE INCIDENT. WHEN I TOOK THE CAR IN FOR REPAIRS I WAS TOLD THAT ONE OF THE BRAKE LINES HAD "BURST".

6/10/2011

I WAS ALMOST INVOLVED IN A ACCIDENT WITH A 18 WHEELER BECAUSE MY BRAKES WOULDN'T ALLOW ME TO STOP.

10/29/2018

CPSC# I1250486A. 2010 FORD FOCUS. CONSUMER STATED AS SHE WAS ENTERING THE CAR HER FOOT BECAME WEDGED BETWEEN THE PLASTIC CASING ON THE DOOR. *LN THE CONSUMER NEEDED HELP GETTING THE CASING OFF OF HER FOOT. SHE SUFFERED A MINOR INJURY. THE DEALER OFFERED TO FIX THE VEHICLE. *JB

6/5/2012

THE BACK DOORS WOULD POP OPEN OFTEN, NOW WE HAVE TO KEEP THE PASS, SIDE DOOR IN THE BACK LOCKED BECAUSE IF WE USE IT WONT STAY CLOSED.AND NOW THE PASS, SIDE DOOR IN THE FRONT WONT UNLOCK. WE HAD IT CHECKED AT A FORD DEALERSHIP AND THEY GREASED IT.ONE THING THAT ALSO HAPPENED WAS THE PAINT WAS PEELING WHEN WE FIRST GOT IT, THEY REPAINTED THE AFFECTED AREA. *TR

4/26/2015

VEHICLE STALLED WITH OUT WARNING WHILE IN HEAVY TRAFFIC NEARLY CAUSING AN ACCIDENT. DEALER SAID IT WAS A THROTTLE BODY. *TR

8/21/2013

JUST FOR THE RECORD-THE MILEAGE AND SPEED OF THE INCIDENT IS PROBABLY NOT ACCURATE AS I CANNOT REMEMBER EXACTLY WHEN THE ISSUE HAPPENED NOR THE MILEAGE AT THAT TIME. THE VEHICLE IS LESS THAN 3 YEARS OLD AND IT STARTED HAPPENING IN 2013. VEHICLE HAS ALWAYS BEEN SLUGGISH, BUT SINCE IT WAS A 4 CYLINDER AND I WAS USED TO A 6 CYLINDER, I JUST THOUGHT THIS WAS THE DIFFERENCE IN THE 2 ENGINE TYPES. VEHICLE STARTED SHAKING WHEN SPEEDS OF 50-60MPH WAS REACHED IN 2013. TOOK TO DEALER WHERE I WAS TOLD IT NEEDED NEW BALL JOINTS AND THROTTLE BODY. GOT BALL JOINTS FIXED BUT DIDN'T HAVE THE $500-$600 DOLLARS EXTRA TO SPEND TO GET THROTTLE BODY FIXED AT THAT TIME. A FAMILY MEMBER OFFERED TO FIX THROTTLE BODY IF I GOT THE PART FOR HIM. WENT TO 2 DIFFERENT AUTOPARTS STORES TO GET THE PART AND NEITHER OF THEM HAD IT AND THE 2ND ONE TOLD US THAT IT WAS ACTUALLY A RECALLED ITEM ON MY VEHICLE TO CALL THE DEALER. CALLED THE DEALER AND WAS TOLD IT WAS NOT A RECALL ITEM ON MY VEHICLE, AND IT WOULD COST ME $402 JUST FOR THE PART (THE WHOLE THROTTLE BODY). LOOKED AT THIS WEBSITE AND LOOKING THROUGH THE OTHER'S COMPLAINTS ABOUT THIS VEHICLE, IT SEEMS THEY ARE ALL HAVING THROTTLE BODY ISSUES TOO SO I WONDER WHY THIS ISN'T BEING LOOKED INTO AND CONSIDERED A RECALL. FOR A CAR THAT ISN'T EVEN 3 YEARS OLD, I HAVE HAD SOME MAJOR THINGS GO OUT ON IT AND HAVE BEEN TOLD BY OTHER MECHANICS THAT THE ISSUES I HAVE HAD WITH THIS VEHICLE SHOULD NOT BE HAPPENING ON A CAR THAT IS UNDER 3 YEARS OLD. *TR

2/25/2014

DRIVERS FRONT SEAT BEGAN ROCKING BACK AND FORTH DURING ACCELERATION AND STOPS. INSPECTION OF THE SEAT SHOWED EXCESSIVE FRONT/BACK PLAY IN THE SEAT, ESPECIALLY WHEN COMPARED TO THE PASSENGER SEAT WHICH IS FINE. VEHICLE WAS INSPECTED BY A FORD DEALERSHIP WHO INDICATED THE HINGES THAT ATTACH THE SEAT TO THE RAIL/MOUNT AND CONTROL HEIGHT ADJUSTMENT ARE WORN OUT/DAMAGED AND WILL NEED REPLACED. ESTIMATED PARTS COST IS $460. POTENTIAL HAZARD IN EVENT OF ACCIDENT OR HARD STOP. *TR

10/31/2013

HEADREST ANGLE CAUSES NECK AND BACK PAINS. I'M ONLY 5'5" AND MY WIFE IS 5'4" THE HEADREST LEANS TOO FAR FORWARD GIVING US POOR SUPPORT AND STRAINS OUR NECK, BACK, AND ARMS BECAUSE IT FORCES OUR HEAD TO CONSTANTLY BE PUSHED FORWARD. REMEDIED THIS BY TURNING THE ENTIRE HEADREST BACKWARDS. POOR DECISION BY NHTSA TO MAKE IT A REGULATION BASED ON WHIPLASH STUDY WITHOUT CONSIDERING 99.99% WE ARE JUST NORMALLY DRIVING.

11/21/2016

SUDDENLY THE POWER WINDOWS AND POWER MIRRORS STOPPED WORKING. MY VEHICLE IS A 2011 FORD FOCUS SE AND I DON'T BELIEVE I SHOULD BE HAVING THESE PROBLEMS. *TR

3/10/2014

TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING 30 MPH, THE DASHBOARD CRACKED WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE THE VEHICLE WAS UNDERGOING AN OIL CHANGE, IT WAS DETERMINED THAT THE ENTIRE REAR WINDOW NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 30,369. UPDATED 07/12/16*LJ *CN

6/3/2016

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE PARKED, A STRONG ODOR OF FUEL WAS COMING FROM THE VEHICLE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000(FUEL SYSTEM, GASOLINE) HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

2/18/2016

MY CAR HAS HAD PROBLEMS WITH A MYSTERY BATTERY DRAIN FOR TWO YEARS. SINCE MARCH OF 2019 IT HAS BEEN STALLING AT STOP LIGHTS SEEMS TO HAPPEN WHEN THE RPM NEEDLE DROPS. IN THE WINTER OF 2018 I HAD ISSUES TWICE WHERE I TRIED ACCELERATING AND THE MPH NEEDLE WOULDN'T MOVE PAST 20 IT DID EVENTUALLY SPEED UP WITH ME NOT PRESSING THE GAS PEDAL I ALSO HAD A HARD TIME BREAKING WHEN THIS HAPPENED.

7/27/2019

TL*THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED. A THROTTLE CONTROL/TRANSMISSION WARNING LIGHT ALSO BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE INTO THE EMERGENCY LANE WHERE THE VEHICLE WAS STOPPED. UPON RESTART THE VEHICLE WAS DRIVEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,915.

5/9/2011

I WAS DRIVING FROM HOUSTON TO THE WOODLANDS GOING HOME FROM WORK. NOTICED THE RPM KEPT REVVING UP AND I COULDN'T CONTROL THE SPEED. THE WRENCH LIGHT CAME ON. I HAVE TAKEN GOOD CARE OF THIS CAR. HAVE HAD PROBLEMS WITH THE RPM METER AND MY ENGINE BEFORE. RON CARTER IN ALVIN SAID IT WAS A COMPUTER ISSUE AND "FIXED" IT WHILE IT WAS UNDER WARRANTY. THE PROBLEM HAS NOW COME BACK IN UNSAFE DRIVING CONDITIONS. I COULD HAVE SERIOUS HURT OR KILLED MYSELF AND OTHER DRIVERS AROUND ME. I FEEL THE TRANSMISSION IS HAVING MAJOR PROBLEMS. *TR

1/5/2014

TL* THE CONTACT OWNS 2011 FORD FOCUS. THE CONTACT STATED THAT ONE OF THE WHEEL LUG NUTS THAT HELD THE TIRE TO THE AXLE ON THE FRONT PASSENGER SIDE OF THE VEHICLE BECAME FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

1/5/2015

TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH WITH THE CRUISE CONTROL WAS ENGAGED, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. IN ADDITION, THE CRUISE CONTROL FAILED TO DISENGAGE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE VEHICLE AHEAD. THERE WERE FIVE OTHER PASSENGERS IN THE OTHER VEHICLE SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.

11/25/2015