2014 Ford Expedition Owner Complaints

SEEMS TO BE THE SAME ISSUE WITH THE 2011 TO 2013 6R80 TRANSMISSIONS THAT A PREVIOUS RECALL DEALT WITH. WHILE DRIVING THE EXPIDITION DOWNSHIFTED BY ITSELF CAUSING TO GO OFF THE ROAD AND ALMOST BEING REAR ENDED. MY VEHICLE IS MADE AT THE SAME PLANT AND THE RECALL GOES TO VEHICLES MANUFACTURED TO 4/13 MINE WAS 8/13. WHICH MAKES IT A NEW MODEL YEAR 2014. THE PREVIOUS RECALL WAS 2011 TO 12. THE LATER ADDED 2013 MODELS. THEY NEED TO LOOK INTO ADDING 2014 OR LATER TO THIS LIST SINCE IT IS HAPPENING TO THIS MODEL AS WELL. I DO NOT FEEL SAFE DRIVING MY EXPEDITION. ALSO THE SPEEDOMETER JUMPED UP AND DOWN WRENCH LIGHT CAME ON IT JUMP AND SURGES AT LOWER SPEEDS. BUT SHUTTING IT OFF SEEMS TO RESET IT FOR A SHORT WHILE BUT THE ISSUE ALWAYS COMES BACK.

4/14/2018

THE DRIVERS SIDE DOOR WILL NOT ALWAYS CLOSE AND SECURE. THE DOOR LATCH SOMETIMES STAYS IN THE OPEN OR CLOSED POSITION. THE VEHICLE WAS STATIONARY. UNSAFE AS YOU WOULD HAVE TO DRIVE WITH THE DOOR UNSECURED.ALSO THE SHIFTING LEVER WILL OCCASIONALLY STICK IN PARK AND WILL NOT COME OUT EVEN AFTER APPLYING THE BRAKE. UNSAFE IF YOU HAVE TO STOP AND PUT IN PARK ON SIDE OF ROAD OR HIGHWAY YOU CAN'T TAKE IT OUT OF PARK WHEN CLEAR TO DO SO. DEALER SAID THEY CAN NOT REPAIR BECAUSE THEY CAN NOT DUPLICATE ISSUE. THE ONLY WAY TO PUT THE VEHICLE IN MOTION WAS TO DRIVE WITH DRIVERS DOOR NOT SECURED.

2/25/2019

OWN A 2014 FORD EXPEDITION. WHEN A PASSENGER IS SEATED IN THE FRONT PASSENGER'S SIDE SEAT, THE WARNING CHIME DOES NOT ACTIVATE WHEN THE PASSENGER'S SEAT BELT IS NOT LATCHED. THE VEHICLE WAS DIAGNOSED AND ROCHESTER FORD DEALER SERVICE STATED A PART WAS NOT PUT IT WAS OPTIONAL AND THEY DID NOT REPAIR IT. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN BUT REPORTED AT 12,000 MILES.

10/10/2015

TL* THE CONTACT OWNS A 2014 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL LIGHT FLICKERED ON AND OFF REPEATEDLY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.

6/29/2016

2014 FORD EXPEDITION EL KING RANCH V8 5.4L 3V - 90,000 MILES VEHICLE BEGAN TO SHAKE AS I WAS PULLING INTO A PARKING LOT MIMICKING A STALL. SHAKING BECAME MORE INTENSE AS WE SLOWED SPEED INTO THE PARKING SPOT AND AGAIN BECAME MORE INTENSE UPON SHIFTING INTO PARK. CODE SCANNER BROUGHT UP A CYLINDER 8 MISFIRE. REPLACED ALL SPARK PLUGS(BECAUSE 90K IS ABOUT WHEN YOU SHOULD) AND CYLINDER 8 COIL, NO POSITIVE RESULTS. CODE SCANNER NOW THROWS OUT A RANDOM MISFIRE CODE, CYLINDER 3, AND CYLINDER 8 MISFIRE. BROUGHT TO A GARAGE AND THE DIAGNOSTIC THEY RAN SHOWED THE CAM PHASER HSA FAILED. THIS MUST BE A WELL KNOWN PROBLEM TO FORD AS THERE IS AN ABUNDANCE OF INFORMATION EASILY FOUND ONLINE AND A CLASS ACTION LAWSUIT ABOUT THE ISSUE FOR 5.4L ENGINES FOR 2008-2012.

4/24/2017

HEADACHES AND GENERAL I'LL FEELINGS OF SICKNESS WHILE DRIVING/RIDING IN VEHICLE. CARBON MONOXIDE PRESENT IN FRONT CABIN OF VEHICLE AT 1-14PPM UNDER NORMAL DRIVING CONDITIONS. READINGS NOT TESTED IN 3RD ROW. NOT TESTED IN EXTREME PASSING OR WITH AIR CONDITIONER ON. I DO NOT FEEL THIS VEHICLE IS SAFE.

9/17/2018

1. THE ACCIDENT DESTROYED THE FRONT END OF VEHICLE, WHICH WAS TOTALED BY INSURANCE COMPANY. 2. THE FORD EXPEDITION HAS A TOTAL OF 8 AIRBAGS. 3. THE DRIVERS AIRBAG DID NOT DEPLOY ALTHOUGH EACH OF THE REMAINING 7 AIRBAGS SUCCESSFULLY DEPLOYED. 4. THIS FAILURE TO DEPLOY RESULTED IN INJURIES. 5. THIS BASIC FAILURE OF THE AIRBAG SAFETY FEATURE HAS NOT BEEN EXPLAINED. 6. FORD CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/21/2014

OWN A 2014 FORD EXPEDITION. WHEN A PASSENGER IS SEATED IN THE FRONT PASSENGER'S SIDE SEAT, THE WARNING CHIME DOES NOT ACTIVATE WHEN THE PASSENGER'S SEAT BELT IS NOT LATCHED. THE VEHICLE WAS DIAGNOSED AND ROCHESTER FORD DEALER SERVICE STATED A PART WAS NOT PUT IT WAS OPTIONAL AND THEY DID NOT REPAIR IT. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN BUT REPORTED AT 12,000 MILES.

10/10/2015

FORD RECALL ON EXPLORER MODEL REGARDING THE VEHICLE NOT RECOGNIZING THAT THE SHIFT GEAR IS IN THE PARKING SETTING,THEREFORE THE KEY IS UNABLE TO BE REMOVED...ALSO RENDERING THE VEHICLE UNSAFE CONSIDERING THAT SINCE PARKING ISN'T ENABLED THE VEHICLE MAY ROLL RESULTING IN INJURY OR DEATH.I WOULD ALSO LIKE TO ADD TO THE RECORDS THAT THIS IS THE THIRD TIME I'VE EXPERIENCED THIS MALFUNCTION IN 3 DIFFERENT MODEL YEARS INCLUDING 2012 AND 2008. I WOULD ALSO LIKE TO REPORT THAT THE AUTOMATIC RUNNING BOARDS HAVE BECOME DIS ENGAGED IN THE MOTOR AND ONLY WORK RANDOMLY WHICH IS ALSO DANGEROUS WHEN ENTERING VEHICLE.

11/13/2018

PAINT BUBBLING ON THE REAR LIFT GATE. THIS ISSUE IS RELATED TO CONTAMINATION OF THE ALUMINUM BEFORE PAINTING. FORD IS AWARE OF THIS ISSUE, BUT IS IGNORING IT, CLAIMING IT IS NO LONGER COVERED UNDER THE WARRANTY AND OR THE WARRANTY DOES NOT APPLY. THERE ARE MANY PEOPLE HAVING THE SAME ISSUE ON HOOD AND TAILGATE ON MULTIPLE FORD MODELS. FORD HAS ISSUED A TSB: 17-0062 ABOUT THIS ISSUE:. HTTP://WWW.REVBASE.COM/BBBMOTOR/TSB/DOWNLOADPDF?ID=201136 THERE ARE NO ACCIDENTS TO THIS CAR. THE CAR HAS ALWAYS BEEN IN THE SOUTH EAST, SO NO ISSUES WITH SALT. SEE ALSO: HTTPS://WWW.GOOGLE.COM/SEARCH?Q=FORD+PAINT+BUBBLING+TSB&OQ=FORD+PAINT+BUBBLING+TSB&AQS=CHROME..69I57.28698J0J4&SOURCEID=CHROME&IE=UTF-8 HTTPS://FORD.OEMDTC.COM/1349/ALUMINUM-BODY-PANEL-CORROSION-APPEARING-AS-BUBBLED-OR-PEELING-PAINT-2000-2016-FORD-LINCOLN-MERCURY

11/23/2018

WHEN I PURCHASED THE CAR WE NOTICED THAT THE CARPET IN THE DRIVER WHEEL WELL WAS CUT SHORT. AT THAT TIME IT DID NOT CAUSE A HAZARD BUT OVER TIME AND MANY VISITS TO THE DEALER IT HAS FOLDED OVER IT ITSELF AND IS BECOMING DANGEROUS. FORD HAS LOOKED AT IT SEVERAL TIMES AND ACKNOWLEDGED IT AS A PROBLEM BUT SAID THAT SINCE IT IS AFTER THE WARRANTY PERIOD, THEY WILL NOT FIX IT. THIS CAN POSE A VERY DANGEROUS SITUATION AND ASKING THAT FORD MAKE THE REPAIR. ALSO THE PANEL ON THE SIDE OF THE CHAR IS FALLING OFF AND IS POSING A HAZARD TOO. THE DEALER SAID HE HAS SEEN THIS OFTEN AND SEEMS TO BE A PROBLEM. FORD IS NOT WILLING TO FIX IT EITHER.

8/1/2017

PAINT BUBBLING ON HOOD AND REAR HATCH KNOWN DEFECT BY FORD CAR IS LESS THAN 4 YEAR'S OLD

5/16/2018

ALL 4 OF OUR STRUTS HAVE A SLOW LEAK AND NEED TO BE REPLACED. I HAVE NEVER ONCE OWNED A VEHICLE THAT ALL 4 STRUTS LEAKED AT THE SAME TIME.. ESPECIALLY WHEN THE ONLY DRIVING IS HIGHWAY. JUST FOUND OUT TODAY

11/27/2017

OUR 2014 FORD EXPEDITION HAS DEFECTIVE SHOCK ABSORBERS WHICH LEAK OIL. ON 4/21/17, WITH 21,132 MILES ON THE ODOMETER, THE FORD DEALER REPLACED THE LEFT FRONT SHOCK ABSORBER, WHICH WAS LEAKING OIL, UNDER WARRANTY. ON 11/17/17 THE FORD DEALER, WITH 27,000 MILES ON THE ODOMETER, REPLACED THE RIGHT FRONT AND RIGHT REAR SHOCK ABSORBERS WHICH WERE BOTH LEAKING OIL. THIS WAS DONE BECAUSE THE VEHICLE DID NOT PASS VIRGINIA SAFETY INSPECTION AND WAS ALSO DONE UNDER WARRANTY. NOW, ON 4/30/20 WITH 49,851 MILES ON THE ODOMETER, THE RIGHT REAR SHOCK ABSORBER, WHICH WAS REPLACED BY THE FORD DEALER AT 27,000 MILES, IS LEAKING OIL. SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY, A LOCAL GARAGE IS REPLACING THE RIGHT REAR SHOCK ABSORBER. THE FORD MOTORCRAFT SHOCK ABSORBERS USED ON THIS MODEL VEHICLE ARE OBVIOUSLY DEFECTIVE. THIS VEHICLE HAS ALWAYS BEEN USED HIGHWAY USE ONLY AND NEVER FOR ANY OFF-ROAD USE

4/30/2020

TL* THE CONTACT OWNS A 2014 FORD EXPEDITION. THE CONTACT STATED THAT WHEN A PASSENGER WAS SEATED IN THE FRONT PASSENGER'S SIDE SEAT, THE WARNING CHIME DID NOT ACTIVATE WHEN THE PASSENGER'S SEAT BELT WAS NOT LATCHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80.

9/2/2014

Both my third row seat belts, driver and passenger side, have come unstitched. Luckily we were not needing them, my son was buckling up at the time of failure. I have an extended warranty on the car from Ford and was told they cover the second row seat belts but not the third row.

12/23/2022

OWN A 2014 FORD EXPEDITION. WHEN A PASSENGER IS SEATED IN THE FRONT PASSENGER'S SIDE SEAT, THE WARNING CHIME DOES NOT ACTIVATE WHEN THE PASSENGER'S SEAT BELT IS NOT LATCHED. THE VEHICLE WAS DIAGNOSED AND ROCHESTER FORD DEALER SERVICE STATED A PART WAS NOT PUT IT WAS OPTIONAL AND THEY DID NOT REPAIR IT. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN BUT REPORTED AT 12,000 MILES.

10/10/2015

WHEN I PURCHASED THE CAR WE NOTICED THAT THE CARPET IN THE DRIVER WHEEL WELL WAS CUT SHORT. AT THAT TIME IT DID NOT CAUSE A HAZARD BUT OVER TIME AND MANY VISITS TO THE DEALER IT HAS FOLDED OVER IT ITSELF AND IS BECOMING DANGEROUS. FORD HAS LOOKED AT IT SEVERAL TIMES AND ACKNOWLEDGED IT AS A PROBLEM BUT SAID THAT SINCE IT IS AFTER THE WARRANTY PERIOD, THEY WILL NOT FIX IT. THIS CAN POSE A VERY DANGEROUS SITUATION AND ASKING THAT FORD MAKE THE REPAIR. ALSO THE PANEL ON THE SIDE OF THE CHAR IS FALLING OFF AND IS POSING A HAZARD TOO. THE DEALER SAID HE HAS SEEN THIS OFTEN AND SEEMS TO BE A PROBLEM. FORD IS NOT WILLING TO FIX IT EITHER.

8/1/2017

TL* THE CONTACT OWNS A 2014 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND THE ELECTRONIC STABILITY CONTROL LIGHT FLICKERED ON AND OFF REPEATEDLY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.

6/29/2016

FORD RECALL ON EXPLORER MODEL REGARDING THE VEHICLE NOT RECOGNIZING THAT THE SHIFT GEAR IS IN THE PARKING SETTING,THEREFORE THE KEY IS UNABLE TO BE REMOVED...ALSO RENDERING THE VEHICLE UNSAFE CONSIDERING THAT SINCE PARKING ISN'T ENABLED THE VEHICLE MAY ROLL RESULTING IN INJURY OR DEATH.I WOULD ALSO LIKE TO ADD TO THE RECORDS THAT THIS IS THE THIRD TIME I'VE EXPERIENCED THIS MALFUNCTION IN 3 DIFFERENT MODEL YEARS INCLUDING 2012 AND 2008. I WOULD ALSO LIKE TO REPORT THAT THE AUTOMATIC RUNNING BOARDS HAVE BECOME DIS ENGAGED IN THE MOTOR AND ONLY WORK RANDOMLY WHICH IS ALSO DANGEROUS WHEN ENTERING VEHICLE.

11/13/2018

LOW TIRE SENSOR KEPT GOING OFF. KEPT TAKING VEHICLE TO NORTH CASCADE FORD AND LES SCHWAB TIRE CENTERS TO HAVE SENSORS RESET AND TIRES CHECKED. DIFFERENT TIRES AT DIFFERENT TIMES WERE LOW. STARTED AT APPROXIMATELY 41000 MILES. ON OCTOBER 7,2017 FRONT DRIVER TIRE WAS COMPLETELY FLAT. AIRED IT UP AND WENT TO LES SCHWAB. AFTER CHECKING ALL 4 TIRES AND NOT FINDING ANY PROBLEM WITH THE TIRES, WHICH WERE PURCHASED AT LES SCHWAB THE TIRE TECHNICIAN FOUND THAT THREE OF THE FOUR WHEELS THAT CAME ON THE VEHICLE WHEN PURCHASED (PURCHASED NEW FROM NORTH CASCADE FORD) WERE CRACKED AND ALLOWING AIR FROM THE TIRES TO LEAK OUT. CALLED THE SERVICE DEPARTMENT AT NORTH CASCADE FORD AND THE ONLY RESPONSE WAS THE WARRANTY HAS EXPIRED, SUGGESTED A CALL TO FORD CUSTOMER SERVICE WHICH RESULTED IN A CONVERSATION WITH A PERSON WHO DID NOT DPEAK ENGLISH VERY UNDERSTANDABLY SAYING THEY WOULD FOCUMENT THE PHONE CALL. LES SCHWAB TIRE CENTER DID DOCUMENT THE CRACKED WHEELS ON THE INVOICE OF THE NEW WHEELS THAT WERE PURCHASED FROM THEM.

10/13/2017

WHEEL NUTS WERE SWOLLEN AND HAD TO BE REPLACED. JUST A WEEK PRIOR I HAD A FLAT TIRE AND THE NUTS WERE REMOVED WITHOUT INCIDENCE. HAD THEY BEEN SWOLLEN AT THE TIME I WOULD HAVE BEEN STRANDED ON THE SIDE OF THE ROAD OUT OF TOWN FROM FAMILY/FRIENDS ALONE. THE TOW COMPANY, DUE TO COVID, COULD NOT TAKE ME TO WHERE MY CAR WOULD HAVE BEEN TOWED. LUCKILY, THE NUTS WERE ABLE TO BE REMOVED AT THE TIME OF FLAT.

10/7/2020

As I was driving on the freeway my transmission downshifted and my rear wheels locked up and I lost control of my vehicle with all 4 of my children in the car with me! After this happened the check engine light came on and I had the code read at my local auto parts store and the error code was P0720 for the output shaft sensor which is located on the lead frame inside my transmission. I called my Ford dealer to get a quote to fix my car and was told based on my VIN the part number for the faulty part is AL3Z7G276D. When I looked up this part number on the internet I found that this part was recalled for the same exact thing that happened to me except that the current recall didn’t include my model year and build. I’m confused as to why if the recalled part number is in my truck and I almost died along with all 4 of my children because of it that my car is not covered in this safety recall.

6/4/2021

My mother in law contacted me and stated her 2014 ford expedition’s transmission felt like it was failing. I drove same the next day. As I was test driving the vehicle at approximately 60mph down a U.S. highway, I hear a “clunk” noise and then immediately the RPMs went up and the vehicle downshifted into 1st gear causing the vehicles’s wheel to lock up. I went sliding down the highway and luckily didn’t not collide with another vehicle. I had the vehicle scanned and same displayed PO722 output speed sensor codes. After further research, I discovered that her transmission is the same model and design as the 6R80 transmissions that were installed from 2011-2017. The 6R80 transmission lead frames were recalled for years 2011-2013 for the exact same safety issue that I encountered. For some reason Ford has done nothing for the 2014 models. This is a huge safety concern. Myself as well as my child could have been seriously hurt or worse as well as the other innocent motorists that were driving around me. Now we are forced to pay $1500 to have a safety issue fixed that in my opinion should be covered due to the safety concern as well as the fact that Ford is already aware of this lead frame issue that occurs in the previous year model. I understand that things happen and parts break but there is no excuse for a vehicle to downshift into 1st gear while traveling 60 and 70mph down the highway and nothing be done to fix the issue from the manufacturer.

6/6/2023

The contact owns a 2014 Ford Expedition. The contact stated while driving 60 MPH, the vehicle unintendedly downshifted. The contact turned on the hazard lights and shifted into neutral(N) and coasted to the side of the roadway. The contact restarted the vehicle however, the vehicle failed to exceed 20 MPH. The failure was self-corrected but returned intermittently. The check engine warning light illuminated, and the failure became more persistent. The contact stated that while idling, the transmission was downshifting. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the TCM and engine had failed. The mechanic had stated the TCM needed to be flushed, and the computer system needed reprogramming. The vehicle was in the process to be repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 149,000.

8/15/2023

The contact owns a 2014 Ford Expedition. The contact stated while driving 65 MPH, the transmission downshifted to first gear unexpectedly, causing the rear tires to lock-up. The vehicle drove off the road into a ditch. The check engine warning light was illuminated. The contact had not sustained any injury and was able to drive to the nearby residence. The contact is an independent mechanic. The contact scanned the vehicle and retrieved DTC code: P1500, indicating a rear output speed sensor failure. The contact determined that the TCM needed to be replaced. The contact purchased the TCM from the dealer and replaced the TCM. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

10/23/2024

The contact owns a 2014 Ford Expedition. The contact stated that while at the car wash, the running boards extended downward and fractured. The contact stated that the running boards failed to retract as intended. The contact stated that while driving at various speeds, the running boards were extending and retracting independently. The contact engaged the running boards to extend down. The contact stated that the front driver's side window became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the window motor. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

11/27/2024

The contact owns a 2014 Ford Expedition. The contact stated that while driving 55 MPH, the contact noticed an abnormal burning smell while the blower motor was engaged. There was no warning light illuminated. The contact stated that the failure was related to a recall that did not include the year of the vehicle. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 212,000.

4/11/2025

The contact owns a 2014 Ford Explorer equipped with a Graco Slimfit safety seat. The contact stated that the left harness strap was damaged and ripped in the middle. The contact mentioned that the safety seat was used only for 6 months and was not safe for the child. The manufacturer date was June 3, 2019. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was unknown.

1/10/2022

The contact owns a 2014 Ford Expedition. The contact stated the front passenger’s side seat belt sensor and rear seats seat belt sensors were inoperable. The contact stated that the seat belt warning light failed to illuminate with a passenger seated in the front passenger’s seat without the seat belt securely fastened. The driver's side seat belt alarm operated correctly. The contact had taken the vehicle to a local dealer who could not duplicate the failure with the alarm. The contact was informed that the vehicle was not equipped with a front passenger’s side seat belt sensor alarm. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 51,519.

7/19/2022

The contact owns a 2014 Ford Expedition. The contact stated while driving 60 MPH, the passenger’s side windshield wiper seized in the upright position. There was no warning light illuminated. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 166,000.

11/21/2022

Two incidents resulting in minor collision. No injuries. Approaching traffic light applying brakes and accelerator is also engaged. I could not stop the vehicle. Repair man denied it could happen after first incident. No inspections made as far as i know. There is usually no warning lights or indicators on with this vehicle. I am terrified of this vehicle now. I have owned it for less than 2 months. I understand it was in a major (front and rear) accident in Atlanta area by a previous owner. Police report to be filed Monday morning. Both parties have Geico insurance. 1st incident at 46th and Division, Kentwood, MI doing test drive. 2nd incident at corner of Perryville and State, Rockford, IL returning to hotel.

8/20/2023

The contact owns a 2014 Ford Expedition. The contact stated while driving 65 MPH, the RPM increased rapidly, and the contact became aware that the vehicle had downshifted unintendedly, prompting the contact to pull over to the shoulder. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the wheel speed sensor. The vehicle was not repaired. After investigating the failure, the contact related it to Customer Satisfaction Program 19N01. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 106,000.

10/31/2023

The contact owns a 2014 Ford Expedition. The contact stated that while at the car wash, the running boards extended downward and fractured. The contact stated that the running boards failed to retract as intended. The contact stated that while driving at various speeds, the running boards were extending and retracting independently. The contact engaged the running boards to extend down. The contact stated that the front driver's side window became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who repaired the window motor. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was opened. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.

11/27/2024

Backup camera intermittently blacks out or becomes distorted.

9/14/2025