2016 Ford Escape Owner Complaints

LSUDDEN COMPLETE LOSS OF POWER UNEXPECTEDLY DRIVING AT LOW OR HIGH SPEED. RUFF RUNNING WITHOUT ABILITY TO ACCELERATE. WARING MESSAGE OF "HILL ASSIT" NOT ACTIVATED. VERY DANGEROUS SENARIO WHILE ON INTERSTATE. OCCURRED 3 (THREE) TIMES IN 2 DAYS. CAR WAS A HERTZ RENTAL CAR AND I WAS TOLD, AFTER COMPAINING THAT REQUESTED CAR WAS NOT AVAILABLE, THAT THIS CAR IS BETTER AND MORE RELIABLE THAN MY REQUESTED TOYOTA RAV 4. THINKING BACK IT'S AS IF THEY KNEW ABOUT THE ESCAPE'S LIABILITY.

8/9/2016

WHILE DRIVING AT HIGHWAY SPEEDS (ROUGHLY 70 MPH) MY VEHICLE COMPLETELY TURNED OFF WITH NO WARNING AND SAID "ENGINE FAULT. SERVICE NOW". BY THE GRACE OF GOD I DID NOT GET REAR ENDED. I SUCCESSFULLY RESTARTED THE VEHICLE AND MADE IT HOME. THE SAME THING HAPPENED THE NEXT MORNING, THIS TIME ON CITY STREETS GOING ROUGHLY 20 MPH DURING RUSH HOUR. AGAINST, I WAS BEYOND LUCKY TO HAVE NOT GOTTEN INJURED OR WORSE AND THERE WAS NO WARNING AGAIN.

9/11/2016

VEHICLE WILL CHATTER AND VIBRATE WHEN GOING FROM REVERSE TO DRIVE MODE TO GO FORWARD, EVEN WHEN TOTALLY STOPPED TO GO FORWARD. BANGS IN WHEN APPLYING GAS LIGHT OR HARD TRYING TO GET OUT OF WAY OF ON APPROACHING TRAFFIC IN STREET AND PARKING SPOTS. BOUGHT IT BRAND NEW IN JULY 2015 STARTED FROM DAY 1WITH PROBLEM, TAKEN IT TO FORD DEALER 3 TIMES THEY KNOW OF PROBLEM, SAYS CANNOT FIX IT BECAUSE THEY SAY FORD HAS THEIR HANDS TIED UP AND WILL NOT AUTHORIZE TO HAVE IT FIXED YET. THAT THEY ARE AWARE OF PROBLEM.

10/1/2015

VEHICLE WILL CHATTER AND VIBRATE WHEN GOING FROM REVERSE TO DRIVE MODE TO GO FORWARD, EVEN WHEN TOTALLY STOPPED TO GO FORWARD. BANGS IN WHEN APPLYING GAS LIGHT OR HARD TRYING TO GET OUT OF WAY OF ON APPROACHING TRAFFIC IN STREET AND PARKING SPOTS. BOUGHT IT BRAND NEW IN JANUARY 2016 STARTED FROM DAY 1 WITH PROBLEM, HAVE NOT TOKEN TO FORD DEALER YET BUT I DID CALL THEM THEY KNOW OF PROBLEM, SAYS CANNOT FIX IT BECAUSE THEY SAY FORD HAS THEIR HANDS TIED UP AND WILL NOT AUTHORIZE TO HAVE IT FIXED THEY ARE AWARE OF PROBLEM

3/31/2016

TRANSMISSION SLIPS WHEN BACKING UP. PROBLEM IS PERIODIC BUT IS BAD ENOUGH THAT THE CAR WOULD BE SLOW TO REACT TO EMERGENCIES SUCH AS BACKING FROM INTERSECTION WHEN IT OCCURS. PROBLEM OCCURS WHEN CAR IS WARMED UP AND MOST OFTEN WHEN GOING FROM FORWARD TO STOP TO BACKING. WHILE PARKING THIS PROBLEM CAUSES THE CAR TO STALL AND THEN LURCH BACKWARDS.

3/5/2016

ON THURSDAY, MAY 19, 2016 MY WIFE WAS RETURNING HOME WITH A CARLOAD OF KIDS. THEY WERE ON THE HIGHWAY AND THE CRUISE CONTROL WAS SET WHEN THE CAR SLOWWED RAPIDLY AND THE ENGINE DIED. SHE WAS ABLE TO RESTART THE CAR AND GET TO THE CURB AFTER TRAFFIC PASSED. SEVERAL MINUTES LATER THE CASE WAS RESTARTED AND WAS DRIVEN TO THE DEALER A MILE AWAY BY MISSED BADLY ASK THE WAY THERE. THE DEALER MECHANIC WAS ALSO STRANDED IN THE VEHICLE THE NEXT DAY AND IT WAS DECIDED THAT THE THROTTLE BODY HAD GONE BAD. FORTUNATELY IT WAS LATE WHEN OUR INCIDENT OCCURRED; DURING RUSH HOUR THIS COULD HAVE CAUSED A SERIOUS ACCIDENT.

5/24/2016

DRIVING MY FAMILY HOME FROM A VACATION, I LOST MY POWER STEERING ON THE MASSACHUSETTS TURNPIKE. THE VEHICLE HAS 2557 MILES ON IT. THE DASHBOARD INDICATED, "STEERING ASSIST OFF - SERVICE REQUIRED - I WAS TRAVELING AT HIGHWAY SPEED WHEN THIS OCCURRED AND FEARED FOR MY SAFETY, THE SAFETY OF MY FAMILY AND THE SAFETY OF OTHERS ON THE TURNPIKE. I CALLED MY DEALER WHO REFERRED ME TO FORD ROADSIDE ASSISTANCE. THE VEHICLE WAS FLAT BEDDED IN TO MY FORD DEALERSHIP. I CHECKED THE NHTSA WEBSITE TO SEE IF THERE WERE ANY KNOWN ISSUES RELATED TO STEERING WITH MY YEAR AND MODEL FORD. ALTHOUGH THERE WAS NONE FOR THE 2016 AT THIS TIME, THERE WAS A HUGE RECALL WITH THE 2014 FORD ESCAPE FOR THIS SAME STEERING ASSIST ISSUE. HOPEFULLY, NOBODY WILL GO THROUGH WHAT I DID. THIS ISSUE COULD HAVE EASILY CALLED A MAJOR ACCIDENT.

7/15/2016

IN FOLLOW UP TO MY ORIGINAL COMPLAINT NUMBER 10885168, STEERING ASSIST MALFUNCTION WHILE OPERATING ON THE MASSACHUSETTS TURNPIKE, WHICH RESULTED IN A LOSS OF POWER STEERING, THE DEALERSHIP CONFIRMED THE VEHICLE NEEDS A NEW STEERING RACK AT 2500 MILES.

7/19/2016

BROUGHT 2016 IN NOVEMBER 2015 AND CHECK ENGINE LIGHT WAS ON AND OFF ON STREETS OR HIGHWAY AND STAYED ON ALWAYS. TRUCK BEEN IN THE SHOP SINCE 3/22/16 TIL 4/13/16 THAN 4/19/16 TIL DATE. REASONS REPLACED COMPUTER PCM, REPAIRED WIRE TWICE, REPLACE CHIPS, REPLACE WIRE AGAIN. MCCARTHY FORD AND REGIONAL MANAGER NOT GOOD WITH FOLLOW UPS OR GOOD FAITH AGREEMENT.

5/2/2016

PERIODICALLY (COUPLE TIMES A WEEK), THE REAR CAMERA VIEW DOES NOT TURN OFF WHEN THE CAR IS IN DRIVE. DURING THE DAY, THE FAULT MEANS TEMPERATURE, AUDIO AND NAVIGATION CONTROLS CAN'T BE USED AND THE CONSTANT REAR CAMERA VIEW IN THE CENTER OF THE DASHBOARD IS DISTRACTING WHEN THE CAR IS IN FORWARD MOTION. AT NIGHT, THE FAULT IS DANGEROUS BECAUSE THE GLARE OF HEADLIGHTS FROM FOLLOWING CARS DOMINATES THE LARGE CENTER OF THE INTERNAL CONTROLS. SEVERAL ATTEMPTS BY THE DEALERSHIP (TO RESET, REBOOT, UPDATE SOFTWARE) HAVE NOT RESOLVED THE PROBLEM.

5/16/2016

BROUGHT 2016 IN NOVEMBER 2015 AND CHECK ENGINE LIGHT WAS ON AND OFF ON STREETS OR HIGHWAY AND STAYED ON ALWAYS. TRUCK BEEN IN THE SHOP SINCE 3/22/16 TIL 4/13/16 THAN 4/19/16 TIL DATE. REASONS REPLACED COMPUTER PCM, REPAIRED WIRE TWICE, REPLACE CHIPS, REPLACE WIRE AGAIN. MCCARTHY FORD AND REGIONAL MANAGER NOT GOOD WITH FOLLOW UPS OR GOOD FAITH AGREEMENT.

5/2/2016

I BOUGHT MY 2016 FORD ESCAPE BACK IN JANUARY BRAND NEW AND AT 12,000 WHILE DRIVING IT ON A BUSY STREET, THE ENGILE LIGHT COMES ON AND IT STARTS SHOWING A MESSAGE THAT SAYS "ENGINE FAULT SERVICE NOW". IT IS VERY SCARY WHEN THAT HAPPENS WHEN DRIVING IT SINCE IT JUST STARTS SHAKING AND IT WON'T GO ANYWHERE. WE HAVE HAD A 2011 FORD ESCAPE THAT HAD THE EXACT SAME PROBLEM AND IT GOT RECALLED FOR IT. YOU WOULD THINK THAT FORD WOULD BUILD THEIR NEWER VEHICLES SAFER AFTER KNOWING THAT THEIR OLDER VERSIONS HAD PROBLEMS WITH THE THROTTLE BODY. THANKFULLY WE TOOK IT TO THE FORD SERVICE CENTER AND THEY ARE GOING TO FIX IT HOHOPEFULLY. BUT IT SUCKS BECAUSE IT'S OUR ONLY VEHICLE WE USE TO GET TO WORK AND THEY HAD NO LOANERS AVAILABLE. HOPEFULLY FORD DOES SOMETHING ABOUT IT BECAUSE THIS COULD HAVE CAUSED AN ACCIDENT.

7/16/2016

WHILE DRIVING AT HIGHWAY SPEED, THE CAR SHUTTERED AND FLASHED WARNING LIGHTS, THE POWER WAS DECREASED, THEN SHUTTERED AGAIN AFTER I PULLED OVER AND TURNED IT OFF

6/17/2016

NOW LOOKING BACK THE WARNING SIGNS WERE WHEN PUT IN REVERSE WOULD ROUGHLY KICK BACK . THEN ONE DAY WHILE DRIVING ON A CITY STREET GOING ABOUT 50MPH, THERE WAS A JOLT AND AN "ENGINE FAULT,SERVICE NOW" MESSAGE APPEARED AND THE SERVICE ENGINE LIGHT CAME ON. I NOTICED THAT I WAS SLOWING DOWN AND COULD NOT GO OVER 30MPH. I HAD IT TOWED TO DEALERSHIP AND THEY SAID THE THROTTLE BODY NEEDED TO BE REPLACED. I SEE THERE HAVE BEEN ISSUES WITH THIS BEFORE AFFECTING YEARS 2008-2013, BUT NO RECALL WAS EVER MADE. VERY SURPRISED THAT THIS ISSUE HAS NOT BEEN RESOLVED YET AND STILL OCCURRING IN 2016 VEHICLES.

7/19/2016

I WAS DRIVING ON INTERSTATE 75 NEAR BRADENTON IN FL. 1:00 P.M. PERFECTLY CLEAR & DRY DAY. I WAS HIT FROM BEHIND, SENT MY FORD INTO THE GRASSY MEDIAN, CAR CAME TO A STOP AT A WIRE GUARD RAIL. I DIDN'T HIT ANOTHER VEHICLE. I WAS KNOCKED UNCONSCIOUS, SO I HAVE NO RECALL. THIS HAPPENED NEAR A CONSTRUCTION AREA & ALL I REMEMBER IS TRAFFIC SLOWING, PERHAPS I WAS GOING 45-50 MPH, & IN PROCESS OF SLOWING DOWN. ALTHOUGH THERE WAS EXTENSIVE DAMAGE TO LEFT FRONT & SIDE NO AIRBAGS DEPLOYED. MY HEAD/FACE APPARENTLY HIT THE STEERING WHEEL. THEREFORE SEAT BELT RESTRAINTS DID NOT HOLD ME TIGHT TO THE SEAT. I WAS TAKEN TO E.R. - HAD A CONCUSSION, THEY DID LOTS OF TESTS, KEPT ME OVERNIGHT IN ICU, DISCHARGED THE NEXT DAY. ALSO, LATER I WAS TOLD BY AUTO COLLISION COMPANY & INSURANCE INVESTIGATOR THAT THE DRIVER SEAT WAS DAMAGED & HAD APPARENTLY COME LOOSE. THE VEHICLE WAS TOTALED.

3/28/2016

JUST BOUGHT THE VEHICLE 5 MONTHS AGO BRAND NEW WITH 14 MILES ON IT AND JUST THE OTHER DAY THE AIRBAG LIGHT CAME ON AND STAYED ON. TOOK IT BACK TO THE DEALERSHIP TO HAVE IT SERVICED AND WAS TOLD THAT THE WIRES FOR THE AIRBAG WAS PINCHED. I WAS ADVISED THAT THIS WAS DONE WHILE THE VEHICLE WAS MANUFACTURED. IF I HAD BEEN IN AN ACCIDENT I WOULD HAVE HAD A 50/50 CHANCE OF THE AIRBAG NOT DEPLOYING.

6/22/2016

GOT A CERTIFIED PREOWNED 2016 AWD FORD ESCAPE WITH ORIGINAL MANUFACTURER JACK AND LUG WRENCH. GOT A FLAT ON DRIVING ON A WELL MAINTAINED GRAVEL ROAD GOING 20 MPH. THERE WAS LESS THEN 2000 MILES ON THE NEW KELLY AS 235/55 R17 WHEELS (NO ROAD HAZARD! JUST GRAVEL). TMPS SYSTEM WORKED, PULLED OVER RIGHT AWAY AND WATCHED THE TIRE DEFLATE IN FRONT OF MY EYES! GOT JACK AND DONUT OUT. LUG WRENCH DOES NOT FIT LUG NUTS. COULDN'T CHANGE THE TIRE W/O ASSISTANCE. THIS HAS BEEN REPORTED ON 2014 VEHICLES SO FORD IS AWARE. BE CAREFUL AND CHECK BEFORE YOU ALSO GET TRAPPED ON THE SIDE OF THE ROAD. I AM NOT SURE IF THE PROBLEM IS THE WRENCH OR THE NUTS...BUT PLAN ON WORKING THE PROBLEM OUT WITH THE DEALER!

2/5/2017

WE ONLY HAVE 16000 MILES ON THIS CAR AND TWO TIRES ARE AT 5/32 TREAD DEPTH. FORD SAYS THE WILL NOT WARRANTY THEM UNTIL 3/32. THIS CREATES A HAZARD FOR US AS WE LIVE IN A SNOW BELT OF THE U.P. MICHIGAN. THIS TREAD DEPTH IS NOT GOOD ENOUGH FOR TRACTION ON SNOW AND ICE.

2/24/2017

BROUGHT 2016 IN NOVEMBER 2015 AND CHECK ENGINE LIGHT WAS ON AND OFF ON STREETS OR HIGHWAY AND STAYED ON ALWAYS. TRUCK BEEN IN THE SHOP SINCE 3/22/16 TIL 4/13/16 THAN 4/19/16 TIL DATE. REASONS REPLACED COMPUTER PCM, REPAIRED WIRE TWICE, REPLACE CHIPS, REPLACE WIRE AGAIN. MCCARTHY FORD AND REGIONAL MANAGER NOT GOOD WITH FOLLOW UPS OR GOOD FAITH AGREEMENT.

5/2/2016

I WAS CRUISING AT ABOUT 35-40MPH ON CITY STREET. SUDDENLY THE MOTOR PRACTICALLY QUIT. THE VEHICLE IMMEDIATELY SLOWED DOWN TO ABOUT 5 MPH. THE "STABILITY CONTROL" WARNING LIGHT CAME ON. LUCKILY, THERE WERE NO VEHICLES BEHIND ME ON THAT 9:20 PM SUNDAY 7/24. THE PROBLEM WAS SOLVED AFTER DOING WHAT THE MANUAL ADVISED: TURN OFF THE MOTOR, RESTART (AFTER A FEW MINUTE AT LEAST, I FOUND OUT). THE NEXT MORNING AND AFTER STARTING THE MOTOR, THE CHECK ENGINE LIGHT CAME ON. I HAD FORD DEALERSHIP CHECK THE VEHICLE THAT MORNING.

7/28/2016

I WAS DRIVING ABOUT 60 MPH ON INTERSTATE 95 WHEN THE VEHICLE SUDDENLY SHUT OFF WHILE IN MOTION AND I RAN INTO THE BACK OF A 18 WHEELER TRUCK. THANKFULLY I WAS NOT HURT. FORD INSISTS THEY CANNOT FIND ANYTHING WRONG WITH THE CAR. *TR

12/7/2016

CONSTANT SQUEALING NOISE COMING FROM UNDERNEATH THE BRAKES. THIS PROBLEM WAS ADDRESS TO THE FORD MOTOR PEOPLE. THE CAR TAKEN IN SEVERAL TIME FOR THIS PROBLEM AND THEY COULD NOT FIX THE PROBLEM...

8/10/2017

WHEN TRAVELLING ABOVE 55 MPH THERE IS A WIND NOISE AT DRIVER DOOR THAT IS QUITE ANNOYING. DEALERS ANSWER IS THAT THEY TEST DROVE OTHER YEARS OF THE SAME VEHICLE AND HEARD THE SAME NOISE. UNSURE IF SOMETHING WILL START LEAKING IN THE NEAR FUTURE BUT FOR NOW, THE NOISE IS ANNOYING AND SHOULDN'T BE HEARD.

11/2/2016

VEHICLE STATISTICS: STATIONARY, NOT IN MOTION, IN PARKING LOT. FAULT/PROBLEM: UNANTICIPATED, UNINTENTIONAL, ERRATIC AND ERRANT CLOSURE OF AUTOMATIC LIFTGATE. CAUSE OF SAFETY RISK: POORLY POSITIONED/CALIBRATED SENSOR WHICH TRIGGERS AUTOMATIC CLOSURE OF REAR LIFTGATE IN SPITE OF FOLLOWING OWNERS MANUAL INSTRUCTIONS. THIS FEATURE IS ONLY SUPPOSED TO BE ACTIVATED WHEN MAKING A FORWARD AND BACK KICKING MOTION OF THE FOOT UNDER THE REAR BUMPER. SUMMARY: WAS LOADING GROCERIES INTO BACK OF VEHICLE AT LOCAL WAL-MART EVENING OF 03/14/17 APPROX. 6:30 P.M. CST. I HAD LEANED OVER PLACING BAGS INTO CARGO AREA OF VEHICLE, FEET WERE TOGETHER ON GROUND BEHIND REAR BUMPER, I STRAIGHTENED AND SMASHED MY HEAD INTO THE METAL FLAT EDGE OF THE LIFTGATE WHICH WAS COMING DOWN ON IT'S OWN WITHOUT ME PRESSING BUTTONS OR MAKING GESTURE TO INITIATE AUTOCLOSE FEATURE. AUDIBLE NOTICE OF CLOSURE WASN'T HEARD DUE TO AMBIENT NOISE - WIND, ETC (THE NOTICE NOISE IS EXTREMELY QUIET). I HIT THE TAILGATE HARD ENOUGH THAT I NEARLY KNOCKED MYSELF OUT, AND MY WIFE WHO HAD ALREADY GOTTEN INTO THE PASSENGER SEAT FELT THE VEHICLE MOVE AND HEARD A LOUD NOISE FROM MY HEAD MAKING CONTACT WITH THE LIFTGATE. I COLLECTED MYSELF, FINISHED LOADING THE GROCERIES AND WENT HOME. PAIN IN MY HEAD INCREASED, NECK PAIN PRESENTED AND INCREASED IN INTENSITY, NAUSEA AND SENSITIVITY TO LIGHT. WIFE RECOMMENDED AND TRANSPORTED ME TO ER. ER VISIT INITIATED APPROXIMATELY 8:30 P.M. AT TIME OF TRIAGE, I WAS DRY HEAVING AND WAS GIVEN AN ANTI-NAUSEA MEDICATION. THE ER DOCTOR ORDERED A CT OF MY HEAD BASED ON SYMPTOMS PRESENT WHICH CAME BACK OK, BUT IT WAS DETERMINED I RECEIVED A CONCUSSION AND WAS PRESCRIBED MEDICATIONS APPROPRIATELY. HEADACHE AND NECK PAIN/STIFFNESS ARE PERSISTENT TODAY 03/15/16. WILL FOLLOW-UP WITH PRIMARY CARE PHYSICIAN AS INSTRUCTED WITHIN 48-72 HOURS. BEFORE MAKING THIS INFO PUBLIC, PLEASE REMOVE ATTACHMENT.

3/15/2017

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHEN IT RAINED, AN EXCESSIVE AMOUNT OF WATER ENTERED THE VEHICLE. THE WATER POURED INTO THE VEHICLE FROM THE PASSENGER AND DRIVER SIDE WINDOWS. THE FAILURE CAUSED THE INSIDE OF THE VEHICLE TO BECOME DRENCHED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 500. UPDATED 12/21/16*LJ

10/20/2016

THE BACK WINDSHIELD ON MY 2016 FORD ESCAPE SHATTERED FOR THE SECOND TIME WITHIN THE PAST YEAR AND A HALF FOR NO APPARENT REASON. IN BOTH INSTANCES, THE VEHICLE WAS PARKED. THE FIRST TIME IT OCCURRED WHILE I WAS WARMING UP THE CAR ONE MORNING AT MY RESIDENCE WITH THE BACK DEFROSTER ON. THE SECOND OCCURRENCE HAPPENED WHILE THE VEHICLE WAS PARKED AT MY PLACE OF EMPLOYMENT THIS WEEK, WHICH I DID NOT DISCOVER UNTIL THE MIDDLE OF THE DAY UPON APPROACHING THE VEHICLE. THE BACK DEFROSTER WAS USED WHILE WARMING UP THE VEHICLE THAT MORNING. THE CAUSE OF THIS IS UNKNOWN, HOWEVER, I SUSPECT IT MAY SOMEHOW BE RELATED EITHER WITH USE OF THE BACK DEFROSTER COMBINED WITH THE COLD WEATHER, OR PERHAPS SOMETHING STRUCTURALLY. I HAVE NEVER HAD THIS OCCUR WITH ANY OTHER VEHICLE I'VE DRIVEN BEFORE AND FOR IT TO HAPPEN TWICE LEADS ME TO BELIEVE THAT THERE IS SOME SORT OF DEFECT WITH THE VEHICLE, AS I DO NOT BELIEVE IT WAS HIT WITH A FOREIGN OBJECT, ESPECIALLY TWO TIMES. BESIDES THE COST AND INCONVENIENCE, I AM ALSO CONCERNED WITH A POTENTIAL SAFETY ISSUE INVOLVING THE BACK WINDSHIELD.

2/15/2018

I WAS DRIVING ON INTERSTATE 75 NEAR BRADENTON IN FL. 1:00 P.M. PERFECTLY CLEAR & DRY DAY. I WAS HIT FROM BEHIND, SENT MY FORD INTO THE GRASSY MEDIAN, CAR CAME TO A STOP AT A WIRE GUARD RAIL. I DIDN'T HIT ANOTHER VEHICLE. I WAS KNOCKED UNCONSCIOUS, SO I HAVE NO RECALL. THIS HAPPENED NEAR A CONSTRUCTION AREA & ALL I REMEMBER IS TRAFFIC SLOWING, PERHAPS I WAS GOING 45-50 MPH, & IN PROCESS OF SLOWING DOWN. ALTHOUGH THERE WAS EXTENSIVE DAMAGE TO LEFT FRONT & SIDE NO AIRBAGS DEPLOYED. MY HEAD/FACE APPARENTLY HIT THE STEERING WHEEL. THEREFORE SEAT BELT RESTRAINTS DID NOT HOLD ME TIGHT TO THE SEAT. I WAS TAKEN TO E.R. - HAD A CONCUSSION, THEY DID LOTS OF TESTS, KEPT ME OVERNIGHT IN ICU, DISCHARGED THE NEXT DAY. ALSO, LATER I WAS TOLD BY AUTO COLLISION COMPANY & INSURANCE INVESTIGATOR THAT THE DRIVER SEAT WAS DAMAGED & HAD APPARENTLY COME LOOSE. THE VEHICLE WAS TOTALED.

3/28/2016

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT CRASHED INTO A DEER. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RETRACT. THE CONTACT SUSTAINED RIB AND BREAST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A FORD DEALER COLLISION CENTER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.

12/7/2016

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT ALL FOUR SPINDLES WERE RUSTED OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 28....UPDATED 01/24/17 *BF CONSUMER STATED EXCESSIVE RUST TRANSMISSION, BURNING WIRES, SLIPPING BRAKE FAILURE UPDATED 06/12/18*JB

6/16/2016

I'M HEARING A NOISE IN THE FRONT END OF THE TRUCK EVERY TIME I HIT A BUMP WHEN THE STEERING ALL THE WAY TO LOCK RIGHT OR LEFT

4/16/2018

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH THE SUN ROOF EXPLODED UPWARDS AND MADE A VERY LOUD NOISE WITHOUT WARNING. THE GLASS SHATTERED AND THE PIECES FELL INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DID NOT DO ANYTHING, BUT STATED THAT THE FAILURE WAS UNUSUAL. THE DEALER SPECULATED THAT SOMETHING MAY HAVE HIT THE ROOF TO CAUSE THE EXPLOSION; HOWEVER, THE CONTACT DISAGREED. THE MANUFACTURER GAVE THE CONTACT A CASE NUMBER AND PROMISED TO CALL THE CONTACT BACK. THE VEHICLE REMAINED AT THE DEALER'S, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,592. UPDATED 05/10/17*LJ *CN

2/7/2017

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUN ROOF EXPLODED WITH A LOUD NOISE. GLASS ENTERED THE VEHICLE AND THERE WAS A LARGE HOLE DUE TO THE FAILURE. THERE WERE NO INJURIES. THE GLASS WAS REMOVED FROM THE SUN ROOF AREA BY A GLASS REPAIR FACILITY WHO ORDERED THE REPLACEMENT GLASS. THE DEALER WAS NOT CONTACTED. THE CONTACT WAS WAITING FOR THE SUN ROOF REPLACEMENT PART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

10/17/2018

2016 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL AND ELECTRICAL ISSUES THAT NEEDS TO BE ADDRESSED TO THE MANUFACTURER. *SMD THE CONSUMER STATED THE DEALER DID NOT PROVIDE THE VEHICLE THAT WAS AGREED UPON. BUT, PROVIDED ANOTHER VEHICLE THAT WAS NOT CONDUCIVE TO THE CONSUMER'S MEDICAL OR PERSONAL REQUESTS. UPDATED 10/2/2017*JS

10/2/2017

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING 45 MPH OR MORE, THERE WAS AN ABNORMAL WHISTLING NOISE EMERGING FROM THE FRONT WINDSHIELD. ADDITIONALLY, THERE WAS A 3/8 GAP BETWEEN THE WINDSHIELD AND PLASTIC TRIM. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROSSROADS FORD OF INDIAN TRAIL, 88 DALE JARRETT BLVD, INDIAN TRAIL, NC 28079) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: PAF-14252656-R9Y2C0. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

3/23/2018

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ATTEMPTING TO CHANGE THE REAR PASSENGER TIRE, THE LUG NUT WRENCH FAILED TO RELEASE THE LUG NUTS BECAUSE IT WAS TOO SMALL TO FIT OVER THE LUG NUTS. THE CONTACT STATED THAT THE EQUIPMENT WAS THE ORIGINAL EQUIPMENT. THE CONTACT MENTIONED THAT ROADSIDE ASSISTANCE WAS ABLE TO ASSIST IN REMOVING THE LUG NUTS AND CHANGED THE TIRE; HOWEVER, THEY HAD DIFFICULTY WITH THE LUG NUTS. THE VEHICLE WAS TAKEN TO GRAPEVINE FORD (801 E TX-114, GRAPEVINE, TX 76051), BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE DETAILS OF THE WRENCH WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 35,450. THE VIN WAS NOT AVAILABLE.

7/12/2018

TL* THE CONTACT OWNS A 2016 FORD F-150. THE CONTACT TOOK THE VEHICLE TO GRAPPONE FORD (530 NH-3A, BOW, NH 03304, (855) 902-0274) FOR ROUTINE MAINTENANCE AND WAS ALERTED ABOUT A LUG NUT FAILURE. ALL 20 LUG NUTS WERE CORRODING FROM ROAD SALT AND COULD NOT BE REUSED OR BE REMOVED IF PLACED ON THE RIM AGAIN. THE MANUFACTURER PROVIDED A CASE NUMBER AND PROMISED A CALL BACK. THE CONTACT HAD NOT YET RECEIVED A RESOLUTION. THE FAILURE MILEAGE WAS 50,962.*BF CONSUMER WAS TOLD IT COULD HAPPEN AGAIN FROM THE DEALER.*JB

4/8/2019

I WAS DRIVING ON INTERSTATE 75 NEAR BRADENTON IN FL. 1:00 P.M. PERFECTLY CLEAR & DRY DAY. I WAS HIT FROM BEHIND, SENT MY FORD INTO THE GRASSY MEDIAN, CAR CAME TO A STOP AT A WIRE GUARD RAIL. I DIDN'T HIT ANOTHER VEHICLE. I WAS KNOCKED UNCONSCIOUS, SO I HAVE NO RECALL. THIS HAPPENED NEAR A CONSTRUCTION AREA & ALL I REMEMBER IS TRAFFIC SLOWING, PERHAPS I WAS GOING 45-50 MPH, & IN PROCESS OF SLOWING DOWN. ALTHOUGH THERE WAS EXTENSIVE DAMAGE TO LEFT FRONT & SIDE NO AIRBAGS DEPLOYED. MY HEAD/FACE APPARENTLY HIT THE STEERING WHEEL. THEREFORE SEAT BELT RESTRAINTS DID NOT HOLD ME TIGHT TO THE SEAT. I WAS TAKEN TO E.R. - HAD A CONCUSSION, THEY DID LOTS OF TESTS, KEPT ME OVERNIGHT IN ICU, DISCHARGED THE NEXT DAY. ALSO, LATER I WAS TOLD BY AUTO COLLISION COMPANY & INSURANCE INVESTIGATOR THAT THE DRIVER SEAT WAS DAMAGED & HAD APPARENTLY COME LOOSE. THE VEHICLE WAS TOTALED.

3/28/2016

AFTER DRIVING 3200 MILE. WE NOTICED WATER DROPS FROM 1/8 TO3/16 OF AN INCH IN THE DRIVER SIDE REAR TAIL LIGHTS.. IN THE MORNING I TOOK THE AUTO TO FORD DEALERSHIP WHERE I PURCHASED IT. THEY TOOK PICTURES OF THE FINE WATER DROPLETS AND SENT THE PICTURES AND OTHER INFO TO MAIN FORD OFFICES. I WAS CALLED BACK A FEW HOURS LATER. NOTIFIED THAT THIS WAS NORMAL AND WATER WILL GO OUT THE LENS'S VALVE. WHEN I SAID I WOULD BRING IT BACK DAILY IF NEEDED TO SOLVE PROBLEM. I WAS TOLD NOT TO DO SO UNLESS A DIFFERENT PICTURE COULD BE TAKEN BECAUSE IT TOOK ALL OF 3 HOURS OF HIS TIME TO REVIEW AND DECIDE WHAT TO DO, WHICH WAS NOTHING.

7/5/2016

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ATTEMPTING TO BRAKE IN DIFFERENT WEATHER CONDITIONS, THE BRAKES MADE AN ABNORMAL SQUEAKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/01/16*LJ THE CONSUMER STATED WHEN MAKING SHARP LEFT TURNS, THE BRAKES MADE A LOUD SQUEAKING NOISE. ALSO, THERE WAS A SCRAPING ROUGH FEELING WHEN THE BRAKE WAS APPLIED. UPDATED 12/13/16.*JB

9/7/2016

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY CLOSED WHILE IN USE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

11/17/2016

I WAS DRIVING MY CAR AND THE AWD AND TRACTION CONTROL LIGHTS COME ON AND I GET A MESSAGE THAT THEY ARE DISABLED AND/OR INACTIVE. I TAKE THE VEHICLE TO THE DEALER AND THEY GET A CODE. THEY RESET IT AND IT FITS NOT GO BACK ON. OK. A WEEK LATER I'M BACK IN WITH THE SAME WARNING, PLUS I LOST HILL ASSISTANCE. THEY GET THE SAME CODE AND WANT MY VEHICLE TO TRY AND MAKE IT HAPPEN AGAIN, WHY!? THEY PUT 800+MILES ON MY CAT AND SAID NOTHING HAPPEN. YET NOT EVEN TWO DAYS AND I GOT THE AWD AND HILL ASSISTANCE WARNING AGAIN!!! AT THE TIME THESE SENSORS WENT, I WAS ONLY DOING AROUND 5-10 MPH. *TR

1/20/2017

MICHELIN GREEN X 55R17 ALL FOUR TIRES HAD THE BELTS SEPARATE FROM THE RUBBER AT LESS THAN 34,000 MILES. NO CRASH AS IT WAS CAUGHT IN TIME BUT VERY DANGEROUS PROBLEM. DOT NUMBER IS NOT ENTIRELY LEGIBLE BUT LOOKS LIKE X3 JJ 0J0X 2115. PURCHASE NEW ON A 2016 FORD ESCAPE.

3/6/2017

2016 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL AND ELECTRICAL ISSUES THAT NEEDS TO BE ADDRESSED TO THE MANUFACTURER. *SMD THE CONSUMER STATED THE DEALER DID NOT PROVIDE THE VEHICLE THAT WAS AGREED UPON. BUT, PROVIDED ANOTHER VEHICLE THAT WAS NOT CONDUCIVE TO THE CONSUMER'S MEDICAL OR PERSONAL REQUESTS. UPDATED 10/2/2017*JS

10/2/2017

2016 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL AND ELECTRICAL ISSUES THAT NEEDS TO BE ADDRESSED TO THE MANUFACTURER. *SMD THE CONSUMER STATED THE DEALER DID NOT PROVIDE THE VEHICLE THAT WAS AGREED UPON. BUT, PROVIDED ANOTHER VEHICLE THAT WAS NOT CONDUCIVE TO THE CONSUMER'S MEDICAL OR PERSONAL REQUESTS. UPDATED 10/2/2017*JS

10/2/2017

2016 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL AND ELECTRICAL ISSUES THAT NEEDS TO BE ADDRESSED TO THE MANUFACTURER. *SMD THE CONSUMER STATED THE DEALER DID NOT PROVIDE THE VEHICLE THAT WAS AGREED UPON. BUT, PROVIDED ANOTHER VEHICLE THAT WAS NOT CONDUCIVE TO THE CONSUMER'S MEDICAL OR PERSONAL REQUESTS. UPDATED 10/2/2017*JS

10/2/2017

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE DRIVING 45 MPH OR MORE, THERE WAS AN ABNORMAL WHISTLING NOISE EMERGING FROM THE FRONT WINDSHIELD. ADDITIONALLY, THERE WAS A 3/8 GAP BETWEEN THE WINDSHIELD AND PLASTIC TRIM. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (CROSSROADS FORD OF INDIAN TRAIL, 88 DALE JARRETT BLVD, INDIAN TRAIL, NC 28079) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: PAF-14252656-R9Y2C0. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

3/23/2018

2016 ESCAPE WITH NO HISTORY OR PROBLEMS PRIOR TO EVENTS HERE. DURING A TRIP FROM HOME APPROXIMATELY 50 MILES AWAY VEHICLE OPERATED JUST FINE. AFTER A 5 MIN STOP, I RE-ENTERED AND STARTED THE VEHICLE. AFTER ABOUT 2 MILES AND WHILE ON THE HIGHWAY TRAVELING 70 MPH VEHICLE SUDDENLY SHUTTERED AND ACCELERATION AGGRAVATED THIS SITUATION. POWER LOSS WAS PRESENT, AND VEHICLE STALLED OUT. I COASTED TO SHOULDER. ATTEMPTED NUMEROUS RESTARTS THAT WOULD SEEM TO CATCH BUT SOON STALL OUT. EVENTUALLY GOT THE VEHICLE TO RUN ENOUGH TO LIMP OFF THE HIGHWAY. VERY LOW POWER. PARKED FOR 20 MIN AND RESTARTED WITH NO APPARENT ISSUE. ENGINE LIGHT WAS PRESENT SINCE FIRST STALL. DROVE ABOUT 1 MILE AND SYMPTOMS RETURNED. LOW POWER AND STALLED OUT. VEHICLE RESTARTED AND I AGAIN LIMPED OFF HIGHWAY. EVENTUALLY GOT TO EXIT AND OFF INTO A PARKING LOT. NUMEROUS STALLS AND NEVER ANY REAL POWER. WAITED FOR A TOW FROM THERE AND VEHICLE RESTARTED WITH NO ISSUES WHEN DRIVING IT ONTO THE TOW TRAILER. FUEL PRESSURES WERE NORMAL, AND CODES WERE P06A7, P0106 AND P0236 WERE PRESENT AND PERMANENT WHICH WAS ALSO A NEW DEVELOPMENT. PERMANENT CODES HAVE BEEN ELUSIVE. A PREVIOUS RECALL ON 2013-2014 ESCAPES FITS THIS ISSUE EXACTLY. AFTER NUMEROUS HOURS OF RESEARCH, I AM CONVINCED THIS IS THE SAME ISSUE INVOLVED IN THE PREVIOUS FORD TSB 13-12-12 AND THE PREVIOUS TSB 13-7-5. I WAS IN GREAT DANGER WHEN THIS VEHICLE STALLED ON THE HIGHWAY WITHOUT WARNING. RUSH HOUR TRAFFIC ON 70 PLUS MPH ROAD WITH ALMOST NO SHOULDER. BECAUSE OF THIS AND THE DISABLING OF THE AIRBAGS WHEN THIS FAILURE OCCURS ALONG WITH THE SEAT BELT ACTUATORS, I THINK IT'S REASONABLE TO ASSUME THIS IS A SAFETY ISSUE. I'M CONFIDENT THIS ISSUE CAN BE REPLICATED.

2/21/2019