2018 Ford Escape Owner Complaints

MY 2018 FORD ESCAPE ENGINE LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP TO HAVE IT CHECKED. THEY PUT A MACHINE ON IT AND SAID YOU NEED A NEW ENGINE. I WENT TO SEE MY SALESMAN AND HE WAS NOT IN. I CALLED THE NEXT DAY AND TOLD HIM ABOUT MY ESCAPE. I TOLD HIM I WOULD NOT FEEL SAFE IN IT NOW. HE SAID THERE WAS NOTHING THEY COULD DO. I CALLED FORD MOTOR COMPANY AND THEY STARTED A CASE FILE ON IT. FORD SAID THAT I NEED TO PICK UP MY ESCAPE WHEN IT IS READY AND DRIVE IT FOR AT LEAST 5 DAYS, AGAIN I TOLD THEM I DIDN'T FEEL SAFE. THE CASE WORKER SAID THAT IS HOW THEY DO THINGS. I AM SCHEDULED TO PICK IT UP TODAY THURSDAY. JUNE 14, 2018 BY 8:00 PM. I HAVE ONLY MADE 5 PAYMENTS ON THE ESCAPE. I WOULD LIKE TO CHANGE MY OUT MY LEASE. THE DEALERSHIP SAID IT WOULD COST ME A LOT OF MONEY TO DO THAT. THE REASONS I GET LEASED CARS BECAUSE THEY ARE NEW AND SHOULDN'T NEED TO BE AT SERVICE AFTER THE FIRST 5 MONTHS OF DRIVING IT.

6/14/2018

PURCHASED NOV 2017- ON MAY 23RD, 2018 MY CHECK ENGINE LIGHT CAME ON. I CONTACTED SERVICES AT THE FORD DEALER THE FOLLOWING MORNING. I WAS AT THE DEALER FIRST THING TUESDAY MORNING DUE TO THE HOLIDAY WEEKEND, WHERE THEY RAN DIAGNOSTICS ON MY VEHICLE. I WAS INFORMED THAT IT NEEDED A NEW ENGINE. THE ENGINE COOLANT HAD MIXED WITH OIL AND WAS IN THE 2ND COMPRESSION CYLINDAR AND A BULLETIN THAT THIS WAS THE STEPS TO BE TAKEN TO RECTIFY THE SITUATION. THE ENGINE WAS REPLACED WITH THE SAME ENGINE MODEL AS THE ORIGINAL WITH NO MODIFICATION THAT RECTIFY THE MANUFACTURE DEFECT I WAS INFORMED THEIR STATISTICS INDICATE THAT 1 IN 5 OF THESE VEHICLES ARE RETURNING FOR A SECOND NEW ENGINE ON JUNE 12TH, I GOT THE CALL THAT MY ENGINE HAD BEEN REPLACED AND IT WAS READY FOR PICK UP. I DROVE IT HOME THAT EVENING AS WELL AS, TO AND FROM WORK WEDNESDAY, THURSDAY AND FRIDAY. THREE DAYS IS ALL IT TOOK AT ABOUT 25 MILES A DAY, FRIDAY NIGHT ON MY WAY HOME FROM WORK THE CAR STARTED SHAKING ON A BUSY SECTION OF THE HIGHWAY, (93SB BETWEEN 293 AND EXIT 5) WHERE THERE IS CONSTRUCTION AND LITTLE TO NO PULL OFF POINTS, MY SPEED DROPS DOWN TO 20MILES PER HOUR AND WHEN I TRIED TO ACCELERATE THAT ENGINE JUST RACED. I ALMOST GET HIT AS TWO CARS SWERVE TO MISS ME AT HIGH SPEEDS, THANKFUL THEY WERE AWAKE AT THE WHEEL DURING RUSH HOUR. I MANAGED TO GET OFF THE NEXT EXIT AND PULL INTO A PARKING LOT. SHUT OFF THE VEHICLE. I'M 2 MILES FROM HOME AND AFTER WAITING FOR THE TRAFFIC TO DROP A BIT FROM PEOPLE TRYING TO GET HOME I TAKE THE BACK ROADS AT 20MPH THE REST OF THE WAY HOME. THE CARS ENGINE WOULD RACE WHEN I STOPPED AND SLOWLY ACCELERATE TO 20 SHAKING ALONG THE WAY. SERVICES STATED THE COMPUTER NEEDED TO BE REPLACED ON MONDAY MORNING. THIS DOES NOT QUALIFY FOR LEMON LAW DUE TO BEING OUT OF THE VEHICLE FOR UNDER 30 BUSINESS DAYS HOWEVER, THIS IS A SIGNIFICANT SAFETY ISSUE THAT NEEDS ATTENTION.

6/28/2018

AFTER HAVING INTERMITTENT PROBLEMS WITH THE REMOTE START NOT WORKING, I ATTEMPTED TO START THE VEHICLE FROM THE FORD PASS APP WHILE MY CAR WAS PARKED IN AN UNCOVERED LOT, WHICH DID NOT START. I STARTED REMOTELY FROM THE KEY FOB AND LOADED MY INFANTS CAR SEAT INTO THE CAR, PUT MY BAG IN THE CAR, AND SHUT THE DOOR. AFTER CLOSING THE DOOR, I HEARD THE LOCKS CLICK, AND THE ENGINE SHUT OFF. I WAS LOCKED OUT OF MY CAR WITH MY KEYS AND BABY LOCKED IN AND THE ENGINE OFF. I WAS ABLE TO UNLOCK THE CAR FROM THE APP BECAUSE MY PHONE WAS IN MY POCKET WHEN I SHUT THE DOOR, BUT OTHERWISE, WOULD HAVE TRAPPED MY NEWBORN IN A HOT CAR WITH NO WAY TO UNLOCK.

7/11/2018

GETTING TERRIBLE GAS MILEAGE ONLY ABOUT 17 MILES TO THE GALLON, HAD 60 MILES ON CAR WHEN LEASED AND THEY TOLD ME TO WAIT TILL I HAD A 1000 MILES NOW HAVE 2000 MILES AND STILL GETTING LOUSY MILEAGE. ALSO, STOP/START DOES NOT SEEM TO BE WORKING. ALSO KICK PLATE ON BACK DOESN'T WORK WELL. WELL, NOW TRY TO TAKE IT IN.

8/2/2018

WHEN DRIVING THE VEHICLE AFTER A COLD NIGHT OR NOT BEING USED THE TRANSMISSION LAGGS SHIFTING BETWEEN 2-3 GEAR USUALLY ON SURFACE STREETS THERE IS A 3-5 SECOND DELAY IN ACCELERATION WHICH HAS ALMOST RESULTED IN TWO COLLISIONS FROM BEHIND. I TOOK IT TO THE DEALER WHICH YEILDED NO PROBLEMS FOUND. THE VEHICLE WAS PURCHASED BRAND NEW AND HAS LESS THAN 4000 MILES.

12/14/2018

STARTED THE VEHICLE ON LEVEL GROUND, VEHICLE WAS IN PARK, EMERGENCY BRAKE WAS NOT ON, FORGOT SOMETHING IN HOME, GOT OUT OF VEHICLE & PROCEED TOWARDS HOME BUT BEFORE I GOT THERE BACKED UP & HIT HOME, ENGINE THEN STALLED, RESTARTED ENGINE & MOVED VEHICLE BACK TO ORIGINAL POSITION, I THEN TRIED TO REPLICATE EVENTS, VEHICLE DID NOT MOVE, PUT VEHICLE IN PARK, VEHICLE REMAINED STATIONARY, PUT VEHICLE IN REVERSE & VEHICLE IMMEDIATELY BEGAN TO MOVE. MY WIFE WAS IN THE VEHICLE & REPORTED THAT VEHICLE DID NOT MOVE UNTIL I WAS COMPLETELY OUT OF VEHICLE & PROCEEDING TO HOME WITH MY BACK TURNED.

11/12/2019

BACK ELECTRIC TAILGATE DOES NOT CLOSE COMPLETELY. THIS IS INDICATED BY THE HORN DOUBLE HONKING WHEN LOCKING THE VEHICLE. HOWEVER, THERE IS NO INDICATOR ON THE DASH WHEN THE CAR IS ON THAT THIS IS NOT FULLY LATCHED. I BELIEVE THIS COULD LEAD TO EXHAUST IN THE CABIN, ESPECIALLY IF IDLING.

5/11/2018

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING 60 MPH, THE INSTRUMENT PANEL GAUGES ILLUMINATED AND THEN DIMMED. THE FAILURE PREVENTED THE CONTACT FROM READING THE SPEEDOMETER. THE VEHICLE WAS TAKEN TO METRO FORD OKLAHOMA CITY (2800 INTERSTATE 44 SERVICE ROAD, OKLAHOMA CITY, OK 73112) WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200.

5/15/2018

WENT TO STOP ON WET ROAD TRACTION CONTROL KICKED IN WHEELS LOCKED UP CAUSING ME NOT BE ABLE TO GUIDE MYSELF OFF THE ROAD FROM HITTING CAR IT FRONT SLIDE THE WHOLE CAR SHUT DOWN DOORS LOCKED CAUSING ME TO NOT BE ABLE TO GET OUT HAD TO KICK THE DOOR OPEN AND MY PHONE WAS HOOKED UP TO THE BLUETOOTH AND NO COPS WERE CONTACTED LIKE I WAS TOLD IT WOULD BE! IT FELT LIKE MY CAR WAS A ROBOT AND SHUT COMPLETELY DOWN AND I COULD NOT DO ANYTHING AFTER HITTING MY BRAKES IT WAS LIKE HAVING NO TIRES FROM THAT POINT ON AND MY CAR ONLY HAD 9,000 MILES ON IT!

9/9/2018

THE WARNING LIGHTS INTERMITTENTLY COME ON IN APRIL 2018. MOSTLY CHECK ENGINE FOR SEVERAL MONTHS. TOOK TO AUTO ZONE GOT A READ OUT FOR SENSOR. BUT AAA REPAIR SHOP WOULDN'T USE THEIR REPORT AND WHEN I TOOK IT TO THEM, LIGHT WASN'T ON. SO THEY DIDN'T LOOK AT IT. WAS GONE OUT OF TOWN 6 MONTHS. LIGHT OFF AND ON. RANDOMLY. OCT 2018, HEADING CROSS COUNTRY BACK HOME TO AZ. LIGHTS STARTED COMING ON MORE OFTEN. MORE LIGHTS, ABS, SKID, SEAT BELT, WITHIN THE WEEK, VERY RANDOM OFF AND ON. THEN MORE LIGHTS WOULD COME ON. AUTO ZONE AGAIN GAVE ME A SENSOR REPORT, O2 AND FUEL. WHILE WAITING IN BANK LINE,, WHOLE PANEL OF LIGHTS CAME ON. ACTED STALED, BUT WAS RUNNING, COULD PUSH GAS AND RUN, BUT COULDN'T STEER, BABIED TO A PARKING SPOT, EVEN THE MILEAGE ODOMETER WENT TO SLASH MARKS AND NO NUMBERS. I TOOK A PHOTO. TURNED CAR OFF AND WAITED TO TRY TO CALL FOR ASSISTANCE. BUT AFTER FEW MINUTES, WORKED FINE. THAT NEXT WEEK, I WAS DRIVING ON FREEWAY AND IT DID THE EXACT SAME THING, WHOLE PANEL CAME ON, DASHES FOR NUMBERS AND NO STEERING> SCARED TO DEATH. STILL COULD PUSH GAS AND BRAKED, FEW SECONDS FELT LIKE MINUTES. LIGHTS WENT OUT AND CAR DROVE FINE. LEFT AT A MECHANIC AND HE CHANGED OXYGEN SENSOR, DIAGNOSED THE STALLING, CHECK ENGINE LIGHT BACK ON AND OTHER CODES. R/R OXYGEN SENSOR, AIR/FUEL SYSTEM SERVICE FLUSH, AND COMPUTER / PROGRAMMING UPDATE. RAN ME $568.70. LIGHTS STILL RANDOMLY COME ON, BRAKE ABS, SKID, AND THE PARKING BRAKE LIGHT COMES ON. I PARKED THE CAR AND BOUGHT A NEW ONE. WHERE CAN I TAKE IT. I NEED TO SELL IT TO HELP PAY FOR OTHER CAR, BUT DON'T WANT SOMEONE TO GET HURT WHILE DRIVING THIS ONE. I LOOKED UP KBB AND SAW 3 RECALLS ON ONE WAS PCSM SENSOR AND WHEN I CALLED FORD DEALER, HE SAID NO RECALLS FOR IT. PLEASE HELP. I'M DESPERATE.

11/19/2018

PURCHASED NOV 2017- ON MAY 23RD, 2018 MY CHECK ENGINE LIGHT CAME ON. I CONTACTED SERVICES AT THE FORD DEALER THE FOLLOWING MORNING. I WAS AT THE DEALER FIRST THING TUESDAY MORNING DUE TO THE HOLIDAY WEEKEND, WHERE THEY RAN DIAGNOSTICS ON MY VEHICLE. I WAS INFORMED THAT IT NEEDED A NEW ENGINE. THE ENGINE COOLANT HAD MIXED WITH OIL AND WAS IN THE 2ND COMPRESSION CYLINDAR AND A BULLETIN THAT THIS WAS THE STEPS TO BE TAKEN TO RECTIFY THE SITUATION. THE ENGINE WAS REPLACED WITH THE SAME ENGINE MODEL AS THE ORIGINAL WITH NO MODIFICATION THAT RECTIFY THE MANUFACTURE DEFECT I WAS INFORMED THEIR STATISTICS INDICATE THAT 1 IN 5 OF THESE VEHICLES ARE RETURNING FOR A SECOND NEW ENGINE ON JUNE 12TH, I GOT THE CALL THAT MY ENGINE HAD BEEN REPLACED AND IT WAS READY FOR PICK UP. I DROVE IT HOME THAT EVENING AS WELL AS, TO AND FROM WORK WEDNESDAY, THURSDAY AND FRIDAY. THREE DAYS IS ALL IT TOOK AT ABOUT 25 MILES A DAY, FRIDAY NIGHT ON MY WAY HOME FROM WORK THE CAR STARTED SHAKING ON A BUSY SECTION OF THE HIGHWAY, (93SB BETWEEN 293 AND EXIT 5) WHERE THERE IS CONSTRUCTION AND LITTLE TO NO PULL OFF POINTS, MY SPEED DROPS DOWN TO 20MILES PER HOUR AND WHEN I TRIED TO ACCELERATE THAT ENGINE JUST RACED. I ALMOST GET HIT AS TWO CARS SWERVE TO MISS ME AT HIGH SPEEDS, THANKFUL THEY WERE AWAKE AT THE WHEEL DURING RUSH HOUR. I MANAGED TO GET OFF THE NEXT EXIT AND PULL INTO A PARKING LOT. SHUT OFF THE VEHICLE. I'M 2 MILES FROM HOME AND AFTER WAITING FOR THE TRAFFIC TO DROP A BIT FROM PEOPLE TRYING TO GET HOME I TAKE THE BACK ROADS AT 20MPH THE REST OF THE WAY HOME. THE CARS ENGINE WOULD RACE WHEN I STOPPED AND SLOWLY ACCELERATE TO 20 SHAKING ALONG THE WAY. SERVICES STATED THE COMPUTER NEEDED TO BE REPLACED ON MONDAY MORNING. THIS DOES NOT QUALIFY FOR LEMON LAW DUE TO BEING OUT OF THE VEHICLE FOR UNDER 30 BUSINESS DAYS HOWEVER, THIS IS A SIGNIFICANT SAFETY ISSUE THAT NEEDS ATTENTION.

6/28/2018

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE MAKING A RIGHT TURN AT APPROXIMATELY 5 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. ADDITIONALLY, WHILE THE VEHICLE WAS REVERSING, IT INDEPENDENTLY ACCELERATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. KELLY FORD (776 MAGNOLIA AVE, MELBOURNE, FL 32935, (321) 216-2042) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

1/16/2019

BOUGHT THE VEHICLE ON THE 24TH OF APRIL 2018. HAD A COLLISION WITH ANOTHER VEHICLE TRAVELING THE SPEED LIMIT OF 60 MILES AN HOUR. I REAR ENDED THE OTHER VEHICLE AFTER THE BRAKES LOCKED UP AND I DID NOT STOP. THE AIRBAGS ALSO DID NOT DEPLOY. THE ENTIRE FRONT END OF THE VEHICLE WAS PUSHED IN DUE TO THE COLLISION. IT WAS JUST CONSIDERED A TOTAL LOSS AND NOW I DON'T HAVE A VEHICLE BECAUSE OF FAULTY MANUFACTURING.

5/16/2018

WHILE DRIVING NEXT TO A TRAIN, THE PRE-COLLISION ASSIST WILL ENGAGE AND SLAM ON THE BRAKES EVEN WITH NO OTHER CARS IN THE AREA. THIS HAPPENS DAILY WHILE DRIVING ON THE HIGHWAY (75MPH+) GOING STRAIGHT. IT HAPPENS WITH OR WITHOUT OTHER CARS IN THE AREA. THIS HAS BEEN GOING ON FOR AS LONG AS WE HAVE OWNED THE CAR.

10/18/2019

I WAS DRIVING HOME 11-28-18 5:40PM PST WHEN MY VEHICLE SUDDENLY SWERVED HARD TO THE RIGHT; I HAD NO CONTROL, & IT CAUSED ME TO HIT A PARKED UNOCCUPIED CAR. THERE WAS NO WARNING. I HAD NOT HIT ANY OBJECT NOR POTHOLE. VEHICLE IS 6 MONTHS OLD. SUSPENSION GAVE WAY. PARTS OF SUSPENSION WERE LAYING ON THE STREET. RIGHT FRONT WHEEL WAS AT A 90 DEGREE ANGLE DUE TO SUSPENSION FAILING. MY HUSBAND WAS IN THE CAR WITH ME. I WAS DRIVING 15 MPH. I HAVE PHOTOS; 2 ARE ATTACHED TO THIS FORM. I HAVE FILED A CLAIM WITH MY INSURANCE COMPANY BUT I AM UNABLE TO ATTACH THAT DOCUMENT. NO POLICE REPORT.

12/10/2018

ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.

5/24/2019

I WAS DRIVING HOME 11-28-18 5:40PM PST WHEN MY VEHICLE SUDDENLY SWERVED HARD TO THE RIGHT; I HAD NO CONTROL, & IT CAUSED ME TO HIT A PARKED UNOCCUPIED CAR. THERE WAS NO WARNING. I HAD NOT HIT ANY OBJECT NOR POTHOLE. VEHICLE IS 6 MONTHS OLD. SUSPENSION GAVE WAY. PARTS OF SUSPENSION WERE LAYING ON THE STREET. RIGHT FRONT WHEEL WAS AT A 90 DEGREE ANGLE DUE TO SUSPENSION FAILING. MY HUSBAND WAS IN THE CAR WITH ME. I WAS DRIVING 15 MPH. I HAVE PHOTOS; 2 ARE ATTACHED TO THIS FORM. I HAVE FILED A CLAIM WITH MY INSURANCE COMPANY BUT I AM UNABLE TO ATTACH THAT DOCUMENT. NO POLICE REPORT.

12/10/2018

ON LATE EVENING OF MAY13, 2019 I WAS DRIVING MY FORD ESCAPE (ODOMETER IS AT 1368 MILES) ON EXCELLENT ROAD CONDITIONS ALONG SIDE ONE VEHICLE WITH NO OTHER TRAFFIC. WE JUST PASSED UNDER TRAFFIC SIGNAL WITH ESTIMATED SPEED AT 10-15MPH. WITHOUT WARNING THE LEFT FRONT WHEEL BUCKLED UNDER THE FRAME. THE SOUND WAS FRIGHTENING AND SO LOUD THAT THE DRIVER NEXT TO ME HEARD THE INCIDENT AND TURNED AROUND AT THE NEXT LIGHT TO COME BACK AND CHECK ON ME. I SKIDDED IN MY TRAVEL LANE FOR APPROXIMATELY 15FEET.THERE WAS NO COLLISION, NOR IMPACT WITH ROAD MEDIAN NOR DID I COME IN CONTACT WITH ANY DEBRIS / POTHOLES ON ROAD. IMMEDIATELY THE ENGINE SHUT OFF WHICH IS ONE OF THE WONDERFUL SAFETY FEATURES WHICH HELPED BASE MY DECISION ON PURCHASING OF MY ESCAPE. THE DAMAGE CAUSED DIFFICULTY TO OPEN DRIVERS SIDE DOOR,THE TIRE SEPARATED FROM RIM IN ADDITION TO THE UNDER CARRIAGE DAMAGE. I FOUND SIMILAR INCIDENTS ON THE FORD RECALL SITE. THERE WAS NO POLICE REPORT FILED , YET I HAVE A CLAIM IN WITH MY INSURANCE COMPANY.$500 DEDUCTIBLE UNPLANNED EXPENSE.

5/24/2019

GETTING TERRIBLE GAS MILEAGE ONLY ABOUT 17 MILES TO THE GALLON, HAD 60 MILES ON CAR WHEN LEASED AND THEY TOLD ME TO WAIT TILL I HAD A 1000 MILES NOW HAVE 2000 MILES AND STILL GETTING LOUSY MILEAGE. ALSO, STOP/START DOES NOT SEEM TO BE WORKING. ALSO KICK PLATE ON BACK DOESN'T WORK WELL. WELL, NOW TRY TO TAKE IT IN.

8/2/2018

ON MARCH 3, 2018, WE PURCHASED A 2018 FORD ESCAPE FROM DUVAL FORD IN JACKSONVILLE, FL. SOON AFTER THE PURCHASE, WE EXPERIENCED ISSUES WITH THE CAR STALLING AND JERKING WHEN APPLYING GAS. ALTHOUGH THE SITUATION ONLY OCCURS ON OCCASION, IT IS A DANGEROUS PROBLEM WHEN ACCELERATING INTO TRAFFIC. THE MAIN TIME THIS HAS HAPPENED IS DURING LONG TRIPS. WITH OUR TRAVEL SCHEDULE AND FAMILY OUT OF TOWN, WE NEED A RELIABLE VEHICLE TO SAFELY TRANSPORT US TO WHATEVER LOCATION WE CHOSE. WE CALLED TO REPORT THE ISSUE AND TRIED SOME OF THE TROUBLE SHOOTING EFFORTS EXPLAINED TO US VIA PHONE. THE ISSUE PERSISTED; THEREFORE, ON MAY 8, 2018 WE RETURNED THE VEHICLE TO THE SERVICE DEPARTMENT EXPLAINING DETAILS OF THE STRUGGLES PREVIOUSLY MENTIONED. WE ASKED THEM TO CHECK THE FUEL INJECTOR AND OTHER ENGINE MISFIRES. TWO DAYS LATER, THEY RETURNED THE CAR STATING THERE WERE NO ISSUES FOUND. THIS PROCESS HAS CONTINUED SEVERAL TIMES FROM APRIL 2018 UNTIL TODAY. OUR LAST ATTEMPT TO ALLOW DUVAL FORD SERVICE DEPARTMENT TO REPAIR THE ISSUE, WAS ON DECEMBER 5, 2019. WE TOOK THE CAR INTO THE SHOP, REPORTED IN DETAIL ABOUT THE ON-GOING ISSUE AND ASKED FOR THE OIL TO BE CHANGED. THE SERVICE DEPARTMENT HAD THE VEHICLE FOR 9 DAYS, DROVE IT 31 MILES, AND REPORTED THAT NO ISSUES WERE FOUND. DURING THE 9-DAY STAY, WE CALLED TO ASK ABOUT THE STATUS OF THE VEHICLE, ONLY TO BE TOLD THAT IT WAS BEING WORKED ON. ON SATURDAY, DECEMBER 14, 2019, AFTER A 9-DAY STAY IN THE SERVICE DEPARTMENT PARKING LOT, WE WENT TO RETRIEVE OUR VEHICLE ONLY TO FIND THAT THE OIL HAD NOT BEEN CHANGED AND NO ISSUE WAS RESOLVED WITH THE PROBLEM WE REPORTED.

12/16/2019

BOUGHT A BRAND NEW 2018 FORD ESCAPE. TOOK IT BACK TO THE DEALER BECAUSE I FOUND THAT ALL THE SPINDLES WERE RUSTED. FORD SAID THIS IS NORMAL. BROUGHT IT TO AN INDEPENDENT MECHANIC-CARTEC IN TULSA, OK. THEY FOUND RUST NOT ONLY ON THE SPINDLES, BUT THE DRIVESHAFT, AND CV AXLES. THEY PUT THE PICTURES ON A URL HTTP://2UN.ME/2IL56. I AM WORRIED THESE RUSTED PARTS WILL EVENTUALLY RUST ALL THE WAY AND CAUSE THE WHEELS TO COME OFF, CAUSING AN ACCIDENT IF LEFT UNTREATED.

4/18/2018

BACK ELECTRIC TAILGATE DOES NOT CLOSE COMPLETELY. THIS IS INDICATED BY THE HORN DOUBLE HONKING WHEN LOCKING THE VEHICLE. HOWEVER, THERE IS NO INDICATOR ON THE DASH WHEN THE CAR IS ON THAT THIS IS NOT FULLY LATCHED. I BELIEVE THIS COULD LEAD TO EXHAUST IN THE CABIN, ESPECIALLY IF IDLING.

5/11/2018

WHILE DIVING DOWN 8 MILE RD IN FARMINGTON HILLS, MI AT APPROXIMATELY 35 MILES PER HOUR, MY VISTA ROOF EXPLODED. THE GLASS DID NOT FALL ON ME BECAUSE I HAD THE SHADE PULLED AT THE TIME.

7/18/2018

WINDSHIELD (FORD #2215 CARLEX ACOUSTIC) CRACKED UNDER NORMAL DRIVING CONDITIONS ON HIGHWAY. 2 WINDSHIELDS REPLACED/REPAIRED IN 2 WEEKS.

3/25/2019

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V803000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LARRY H. MILLER FORD LINCOLN DRAPER (11442 LONE PEAK PKWY, DRAPER, UT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

1/11/2018

BOUGHT THE VEHICLE ON THE 24TH OF APRIL 2018. HAD A COLLISION WITH ANOTHER VEHICLE TRAVELING THE SPEED LIMIT OF 60 MILES AN HOUR. I REAR ENDED THE OTHER VEHICLE AFTER THE BRAKES LOCKED UP AND I DID NOT STOP. THE AIRBAGS ALSO DID NOT DEPLOY. THE ENTIRE FRONT END OF THE VEHICLE WAS PUSHED IN DUE TO THE COLLISION. IT WAS JUST CONSIDERED A TOTAL LOSS AND NOW I DON'T HAVE A VEHICLE BECAUSE OF FAULTY MANUFACTURING.

5/16/2018

PURCHASED NOV 2017- ON MAY 23RD, 2018 MY CHECK ENGINE LIGHT CAME ON. I CONTACTED SERVICES AT THE FORD DEALER THE FOLLOWING MORNING. I WAS AT THE DEALER FIRST THING TUESDAY MORNING DUE TO THE HOLIDAY WEEKEND, WHERE THEY RAN DIAGNOSTICS ON MY VEHICLE. I WAS INFORMED THAT IT NEEDED A NEW ENGINE. THE ENGINE COOLANT HAD MIXED WITH OIL AND WAS IN THE 2ND COMPRESSION CYLINDAR AND A BULLETIN THAT THIS WAS THE STEPS TO BE TAKEN TO RECTIFY THE SITUATION. THE ENGINE WAS REPLACED WITH THE SAME ENGINE MODEL AS THE ORIGINAL WITH NO MODIFICATION THAT RECTIFY THE MANUFACTURE DEFECT I WAS INFORMED THEIR STATISTICS INDICATE THAT 1 IN 5 OF THESE VEHICLES ARE RETURNING FOR A SECOND NEW ENGINE ON JUNE 12TH, I GOT THE CALL THAT MY ENGINE HAD BEEN REPLACED AND IT WAS READY FOR PICK UP. I DROVE IT HOME THAT EVENING AS WELL AS, TO AND FROM WORK WEDNESDAY, THURSDAY AND FRIDAY. THREE DAYS IS ALL IT TOOK AT ABOUT 25 MILES A DAY, FRIDAY NIGHT ON MY WAY HOME FROM WORK THE CAR STARTED SHAKING ON A BUSY SECTION OF THE HIGHWAY, (93SB BETWEEN 293 AND EXIT 5) WHERE THERE IS CONSTRUCTION AND LITTLE TO NO PULL OFF POINTS, MY SPEED DROPS DOWN TO 20MILES PER HOUR AND WHEN I TRIED TO ACCELERATE THAT ENGINE JUST RACED. I ALMOST GET HIT AS TWO CARS SWERVE TO MISS ME AT HIGH SPEEDS, THANKFUL THEY WERE AWAKE AT THE WHEEL DURING RUSH HOUR. I MANAGED TO GET OFF THE NEXT EXIT AND PULL INTO A PARKING LOT. SHUT OFF THE VEHICLE. I'M 2 MILES FROM HOME AND AFTER WAITING FOR THE TRAFFIC TO DROP A BIT FROM PEOPLE TRYING TO GET HOME I TAKE THE BACK ROADS AT 20MPH THE REST OF THE WAY HOME. THE CARS ENGINE WOULD RACE WHEN I STOPPED AND SLOWLY ACCELERATE TO 20 SHAKING ALONG THE WAY. SERVICES STATED THE COMPUTER NEEDED TO BE REPLACED ON MONDAY MORNING. THIS DOES NOT QUALIFY FOR LEMON LAW DUE TO BEING OUT OF THE VEHICLE FOR UNDER 30 BUSINESS DAYS HOWEVER, THIS IS A SIGNIFICANT SAFETY ISSUE THAT NEEDS ATTENTION.

6/28/2018

WENT TO STOP ON WET ROAD TRACTION CONTROL KICKED IN WHEELS LOCKED UP CAUSING ME NOT BE ABLE TO GUIDE MYSELF OFF THE ROAD FROM HITTING CAR IT FRONT SLIDE THE WHOLE CAR SHUT DOWN DOORS LOCKED CAUSING ME TO NOT BE ABLE TO GET OUT HAD TO KICK THE DOOR OPEN AND MY PHONE WAS HOOKED UP TO THE BLUETOOTH AND NO COPS WERE CONTACTED LIKE I WAS TOLD IT WOULD BE! IT FELT LIKE MY CAR WAS A ROBOT AND SHUT COMPLETELY DOWN AND I COULD NOT DO ANYTHING AFTER HITTING MY BRAKES IT WAS LIKE HAVING NO TIRES FROM THAT POINT ON AND MY CAR ONLY HAD 9,000 MILES ON IT!

9/9/2018

THE RIGHT REAR SEAT BELT HAS NEVER WORKED. IT HAS BEEN LOCKED SINCE I BOUGHT THE VEHICLE. I FOUND OUT ABOUT IT A FEW WEEKS AFTE I PURCHASED THE VEHICLE WHEN MY GREAT GRANDDAUGHTER GOT IN THE BACK SEAT AND IT DIDN'T WORK. I TOOK IT BACK TO THE DEALER AND THEY TOLD ME THEY WOULD ORDER A NEW ONE. THAT WAS SEVERAL WEEKS AGO AND I HAVEN'T HEARD ANYTHING FROM THEM, SO I CALLED THEM THIS MORNING BECAUSE I WANT TO MAKE A TRIP NEXT WEEK AND PEOPLE WILL BE IN MY BACK SEAT. THEY ACTED LIKE THEY DIDN'T KNOW WHAT I WAS TALKING ABOUT. I ALWAYS TALK WITH THE SAME TWO PEOPLE.

7/30/2018

THE REAR SEAT BELT BUCKLE (DRIVER SIDE) IS NOT HOLDING THE BELT, DAMAGED

2/9/2021

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a coolant leak and an engine replacement was needed. The vehicle was not repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was 61,000

9/27/2021

The dealer has determined that engine coolant is leaking into the motor. This is a 2018 model with 24,500 miles. I understand that a number of Ford vehicles with the same engine design have been recalled because this is a safety issue, and I am afraid to drive the vehicle.

9/27/2021

The engine of my 2018 Ford Escape failed while driving, indicating it was overheating and to pull over and turn off the vehicle immediately. I could feel a loss of response of the engine while I was driving accompanied by shuddering and an odd noise. This happened within 3 minutes of leaving my house on a cold day, traveling about 1/4 mile. Fortunately, I was on a back road with a low speed limit and could pull over to the shoulder safely. However, had this been on a highway I may have had major safety issues with loss of acceleration and ability to safely move my vehicle to the side of the road. The problem was confirmed by an independent auto shop as well as the dealership by inspection where antifreeze was found to leak into the engine block and cause engine failure. This was noted as a service bulletin by the dealer, but never as a recall nor was it shared with car owners. My vehicle has only ~43000 miles on it. The check engine light to my vehicle turned on a few weeks prior to the engine failure. A diagnostic check by a service provider indicated a cylinder misfire caused by worn out spark plugs or ignition coils and repair was not urgent. This was also 1 week after I had my car inspected by the dealer for a tune up, oil change, and general check where I was told everything looked normal. The check engine light went off for periods of time before coming back on and there was a slightly rougher idle to the vehicle, but no obvious warning signs indicating engine contamination with antifreeze and imminent failure. I was told a compression test of the engine could have helped spot the problem before engine failure, but this was not confirmed by the car dealer.

3/31/2022

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle and attempting to reverse, the vehicle started to misfire. The check engine warning light was illuminated and the message "Engine Fault, Service Now" was displayed. The contact turned off the vehicle, refilled the coolant reservoir, and was able to drive to an independent mechanic, who diagnosed that coolant was leaking onto the engine cylinders. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 109,000. The VIN was not available.

5/18/2022

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE REAR LIFTGATE OPENED AND A SUITCASE FELL OUT OF THE VEHICLE ONTO THE ROAD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WENT TO RETRIEVE THE SUITCASE FROM THE ROAD. WHEN ATTEMPTING TO PUT THE SUITCASE BACK INSIDE THE VEHICLE'S REAR AREA, THE HATCH STARTED TO CLOSE ON THE CONTACT'S HEAD AND DID NOT STOP. THE CONTACT HAD TO USE BOTH HANDS TO HOLD THE HATCH OPEN. THE CONTACT HAD TO GO TO THE URGENT CARE FACILITY AND WAS DIAGNOSED WITH A CONCUSSION. THE CONTACT WAS TREATED AND RELEASED. THE VEHICLE WAS TAKEN TO THE DEALER (DAVIDSON FORD OF CLAY, 3690 NY-31, LIVERPOOL, NEW YORK, (315) 860-009), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER STATED THAT THE CONTACT'S FOOT MUST HAVE BEEN TO CLOSE TO THE REAR FOOT SENSOR, WHICH CAUSED THE HATCH TO CLOSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,709.

7/25/2018

I DROVE MY 2018 FORD ESCAPE INTO MY DRIVEWAY WHICH IS ON A SLIGHT HILL. I OPENED THE GARAGE DOOR. I PUT THE CAR IN PARK AND LEFT THE ENGINE RUNNING TO CHECK OUT SOMETHING IN OUR YARD. I WALKED ACROSS MY SMALL YARD AND THEN HEARD A VERY LOUD BANG. I TURNED AROUND AND THE CAR WAS NO WHERE IN SIGHT. I THEN REALIZED IT HAD DRIVEN ITSELF INTO THE GARAGE. IT RAN INTO MY BICYCLE, A CAR RACK AND SOME PLASTIC CABINETS. LUCKILY THERE IS ONLY A SMALL DENT AND SCRATCH ON THE FRONT OF THE CAR AND NO ONE WAS HIT. THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT. I AM NOW AFRAID TO DRIVE THE CAR AGAIN AND DON'T FEEL SAFE IN IT. I TOOK IT IMMEDIATELY TO THE DEALER, BUT THEY SAID THEY COULDN'T FIND ANYTHING WRONG.

10/20/2018

THERE IS NO ILLUMINATION ON THE GEAR SHIFTER (PRNDL) WHEN THE LIGHTS ARE ON OR OFF. EVERY VEHICLE I HAVE HAD, HAS HAD THE ILLUMINATED GEAR SHIFTER. I HAVE READ REPORTS THAT SAID FORD DID NOT INCLUDE THIS FEATURE IN CERTAIN TRIM LEVELS, AND THE ILLUMINATION IS IN THE INSTRUMENT CLUSTER NOW. I FEEL THIS IS A SAFETY CONCERN ESPECIALLY FOR PEOPLE WHO DRIVE AT NIGHT OR LEAVE EARLY IN THE MORNING. I AM A FORD OWNER AND FORMER FORD CERTIFIED MASTER TECHNICIAN AND I CANNOT GET A STRAIGHT ANSWER FROM ANYONE AT THIS POINT. I DO NOT HAVE DOCUMENTATION AT THIS TIME OF THIS CONCERN EXCEPT THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR THIS CONCERN. IF NEEDED I CAN TAKE PICTURES AND DOWNLOAD THEM. THANK YOU.

3/4/2019

2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVE SHAFT. *LD *TR

3/13/2019

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, AN EXPLOSIVE NOISE WAS HEARD COMING FROM THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (225-293-8900, LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) WHERE IT WAS STATED THAT THE FAILURE WAS AN UNKNOWN ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROPRIATELY 24,900. *TR

5/28/2019

2018 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES ON VEHICLES. *LD THE CONSUMER STATED THAT THE TIRES FAILED AND IT DID NOT APPEAR TO BE BY FAULT OF THE TIRE MANUFACTURER, BUT THE VEHICLE MANUFACTURER. THE VEHICLE MANUFACTURER STATED THAT THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONSUMER STATED THAT THE ELECTRONICS IN THE VEHICLE WOULD NOT POWER OFF, DRAINING THE BATTERY. THE VEHICLE OVER-HEATED AND WENT INTO LIMP MODE; THE ENGINE WAS REPLACED.

7/20/2020

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED WHILE HIS WIFE WAS AT A STAND STILL AT A GAS STATION, THE TIRE PRESSURE WARNING LIGHT ILLUMINATED. THE DRIVER CONTINUED TO DRIVE TO HER WORK AREA. THE DRIVER PARKED THE VEHICLE AND WHEN EXITING SHE HEARD A LOUD NOISE AND SAW THE REAR DRIVER'S SIDE TIRE HAD A PIECE OF METAL INSERTED. THE DRIVER CALLED AAA AND THEY WERE UNABLE TO CHANGE THE TIRE DUE TO THE LUG NUTS. THE CONTACT STATED AAA HAD TO CALL A THIRD PARTY TO ASSIST WITH CHANGING THE TIRE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MULLINAX FORD OF CENTRAL FLORIDA LOCATED AT 1551 E SEMORAN BLVD, APOPKA, FL 32703, (407) 890-0557, WHERE IT WAS DIAGNOSED WITH NEEDING LUG NUTS TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 49,002.

8/7/2020

TL* THE CONTACT OWNS A 2018 FORD ESCAPE. THE CONTACT STATED THAT WHILE PARKED, THE REAR WINDOW FRACTURED FROM TOP TO BOTTOM AND LEFT TO RIGHT. THE REAR WINDOW THEN SHATTERED WITHOUT IMPACT NEAR THE LIFTGATE. THE CONTACT STATED THAT THERE WERE NO SIGNS OF AN IMPACT TO THE WINDOW. THE FAILURE HAD OCCURRED TWICE. THE CONTACT TOOK THE VEHICLE AND HAD THE GLASS REPLACED BY A CERTIFIED GLASS COMPANY THROUGH THE INSURANCE THE FIRST TIME THE FAILURE OCCURRED. THE SECOND TIME THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

2/17/2021

2018 Ford Escape SE 4WD with only 15,000 miles experienced a APIM failure resulting in a $1,000+ repair -- only two months outside of 3yr/30,000 mile warranty. Screen went black resulting in radio, navigation, rear view camera and other controls being inoperable. Ford dealer diagnoses APIM failure and recommended replacement. No other solution presented or consideration paid to the relative low-mileage. I have read about other APIM failures and subsequent recalls and would recommend investigating. Thank you.

8/12/2021

A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.

11/15/2021

A set of four (4) tires were purchased on 09/07/2021. The cars mileage was 30,389 at time of purchase. On 11/09/2021, I discovered two dollar size bulges on the sidewall outside of the front passenger tire. These bulges were protruding about 3/4 of an inch. I reported the defect to Firestone and on 11/15/21, the tire was replaced and remaining three were examined with no defects found. The mileage on the car when defect was found was 33,558. My concern is that if I had not discovered this defect, a possible front tire "blow-out" may have occurred and because my vehicle is an SUV, a "ROLLOVER" at highway speeds if likely. I am reporting this in the event that Firestone fails to make proper reports & notifications.

11/15/2021

Have taken my 2018 Escape S several times to Dealership where purchased for whirling winning noise from front end of vehicle and mechanic claimed could not hear noise now have clicking sound happening and expressing loose cv axel. . Headlights have started to peel Dealership shop staff claimed could not see damage or p R peeling. And front drivers seat lower upper back makes a popping sound and gives with any pressure to area. Dealership claims can not feel or hear.

1/7/2022

The contact owns a 2018 Ford Escape. The contact stated that after arriving to her destination and attempting to open the liftgate, the contact was unable to open the tailgate. There was no warning light illuminated. Additionally, the contact stated that the Auto START/STOP feature did not have a fail-safe feature which prevented the tailgate from operating as designed. The vehicle was not diagnosed or repaired. Neither the manufacturer nor the dealer was notified of the failure. The approximate failure mileage was 12,830.

3/17/2022

The contact owns a 2018 Ford Escape. The contact stated while driving approximately 30 MPH and attempting to depress the brake pedal, the pedal went to the floorboard. The coasted to the side of the road while pumping the brake pedal until the vehicle came to a stop. The vehicle was then driven to the local dealer and diagnosed with a faulty brake master cylinder. The vehicle was repaired. The contact was concerned about having to pay out of pocket for the repair. The manufacturer was contacted and notified of the failure; and referred the contact to the NHTSA for assistance. The approximate failure mileage was 23,000.

3/25/2022

The contact owned a 2018 Ford Escape. The contact stated that while the vehicle was parked at the residence, the neighbor told the contact that her vehicle was on fire. The fire was coming from under the hood The fire department came to extinguish the fire. A fire report was filed. The cause of the fire was electrical The vehicle was towed to an independent mechanic. The vehicle was deemed a total loss. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.

5/9/2022