2019 Ford Escape Owner Complaints

SMELL ENTERS PASSENGER CABIN FROM WHAT APPEARS TO BE CATALYTIC EXHAUST FUMES WHILE DRIVING ON HIGHWAY.

3/7/2019

VEHICLE SHUTS OFF WHILE DRIVING. STEPS TO REPRODUCE ISSUE: KEYFOB IS INSIDE VEHICLE IN DRIVERS COAT POCKET, MOBILE PHONE IS INTERMITTENTLY CONNECTED TO VEHICLE VIA USB CORD, VEHICLE IS ON, ENGINE RUNNING, START/STOP IS ON, VEHICLE IS DRIVING THEN STOPS AT A STOPLIGHT, START/STOP ENGAGES AND IDLES ENGINE FOR AT LEAST 15 SECONDS. WHEN FOOT BRAKE IS RELEASED VEHICLE SHUTS OFF, INSTRUMENT CLUSTER, RADIO, INFOTAINMENT, ETC TURN OFF. TO RESTART VEHICLE TRANSMISSION MUST BE PLACED IN NEUTRAL OR PARK AND VEHICLE ON/OFF BUTTON PRESSED. VEHICLE RESTARTS, POWERTRAIN MALFUNCTION ERROR DISPLAYS AND INFOTAINMENT SYSTEM APPEARS TO BE REBOOTING AND DISPLAYS WELCOME MESSAGE SUCH AS BEFORE IT WAS SET UP. VEHICLE WAS IMMEDIATELY BROUGHT TO DEALER; BLACKWELL FORD IN PLYMOUTH MI BOTH TIMES. DEALER COULD NOT REPRODUCE ISSUE OR PULL DETAILED INFORMATION BEYOND GENERAL FAULT. DEALER PERFORMED 1265OD EEC SYSTEM DIAGNOSIS QUICK TEST, 1265OD45 ENGINE MODULE DIAGNOSTIC PIN POINT TEST, 12650DX1 EEC SYSTEM DIAGNOSIS QUICK TEST TWICE, ROAD TESTED, IDS TEST P164C, PPT AA IN PCED MANUAL, RESET KAM AND RETEST PASS, AND UPON REQUEST CHECKED THAT PCM FIRMWARE WAS THE LATEST VERSION. DEALER REQUESTED PERMISSION FOR EXTENDED MILEAGE TESTING WITH SKYTRACKER INSTALLED AFTER 2ND FAULT, PERMISSION WAS GIVEN. ISSUE OCCURS APPROXIMATELY EVERY 30 DAYS DRIVING 2 TRIPS/DAY. ISSUE PRESENTS A HIGH AND SEVERE RISK OF FATAL INCIDENT BECAUSE VEHICLE IS STOPPED AT A GREEN LIGHT AND MAY BE REAR ENDED BY AN APPROACHING VEHICLE AT HIGH SPEED. BECAUSE VEHICLE IS OFF, AIRBAGS AND OTHER SAFETY EQUIPMENT MAY NOT ACTIVATE INCREASING RISK OF FATAL INCIDENT. VEHICLE WAS BOUGHT NEW WITH 10 MILES RECORDED ON ODOMETER IN FEBRUARY OF 2019, AS OF APRIL 2019 THE ISSUE HAS OCCURRED TWICE. ONCE ON FEBRUARY 22ND AND ONCE ON APRIL 3RD.

4/5/2019

VEHICLE SHUTS OFF WHILE DRIVING. STEPS TO REPRODUCE ISSUE: KEYFOB IS INSIDE VEHICLE IN DRIVERS COAT POCKET, MOBILE PHONE IS INTERMITTENTLY CONNECTED TO VEHICLE VIA USB CORD, VEHICLE IS ON, ENGINE RUNNING, START/STOP IS ON, VEHICLE IS DRIVING THEN STOPS AT A STOPLIGHT, START/STOP ENGAGES AND IDLES ENGINE FOR AT LEAST 15 SECONDS. WHEN FOOT BRAKE IS RELEASED VEHICLE SHUTS OFF, INSTRUMENT CLUSTER, RADIO, INFOTAINMENT, ETC TURN OFF. TO RESTART VEHICLE TRANSMISSION MUST BE PLACED IN NEUTRAL OR PARK AND VEHICLE ON/OFF BUTTON PRESSED. VEHICLE RESTARTS, POWERTRAIN MALFUNCTION ERROR DISPLAYS AND INFOTAINMENT SYSTEM APPEARS TO BE REBOOTING AND DISPLAYS WELCOME MESSAGE SUCH AS BEFORE IT WAS SET UP. VEHICLE WAS IMMEDIATELY BROUGHT TO DEALER; BLACKWELL FORD IN PLYMOUTH MI BOTH TIMES. DEALER COULD NOT REPRODUCE ISSUE OR PULL DETAILED INFORMATION BEYOND GENERAL FAULT. DEALER PERFORMED 1265OD EEC SYSTEM DIAGNOSIS QUICK TEST, 1265OD45 ENGINE MODULE DIAGNOSTIC PIN POINT TEST, 12650DX1 EEC SYSTEM DIAGNOSIS QUICK TEST TWICE, ROAD TESTED, IDS TEST P164C, PPT AA IN PCED MANUAL, RESET KAM AND RETEST PASS, AND UPON REQUEST CHECKED THAT PCM FIRMWARE WAS THE LATEST VERSION. DEALER REQUESTED PERMISSION FOR EXTENDED MILEAGE TESTING WITH SKYTRACKER INSTALLED AFTER 2ND FAULT, PERMISSION WAS GIVEN. ISSUE OCCURS APPROXIMATELY EVERY 30 DAYS DRIVING 2 TRIPS/DAY. ISSUE PRESENTS A HIGH AND SEVERE RISK OF FATAL INCIDENT BECAUSE VEHICLE IS STOPPED AT A GREEN LIGHT AND MAY BE REAR ENDED BY AN APPROACHING VEHICLE AT HIGH SPEED. BECAUSE VEHICLE IS OFF, AIRBAGS AND OTHER SAFETY EQUIPMENT MAY NOT ACTIVATE INCREASING RISK OF FATAL INCIDENT. VEHICLE WAS BOUGHT NEW WITH 10 MILES RECORDED ON ODOMETER IN FEBRUARY OF 2019, AS OF APRIL 2019 THE ISSUE HAS OCCURRED TWICE. ONCE ON FEBRUARY 22ND AND ONCE ON APRIL 3RD.

4/5/2019

I HAVE HAD MY FORD ESCAPE FOR JUST OVER 30 DAYS. ABOUT TWO WEEKS INTO OWNING IT, I HAD STOPPED BEHIND A VEHICLE. THE START/STOP ENGAGED AND WHEN I WENT TO ACCELERATE AGAIN THE POWER TRAIN FAULT ILLUMINATED. IN ORDER TO MOVE THE VEHICLE, I HAD TO PUT THE VEHICLE IN PARK AND RESTART THE VEHICLE. THIS HAPPENED 3 WEEKS AFTER THE FIRST TIME, AGAIN TODAY. THIS COULD CAUSE MAJOR SAFETY ISSUES IF THE VEHICLE BEHIND YOU DOES NOT STOP IN TIME.

5/8/2019

VEHICLE SHUTS OFF WHILE DRIVING. STEPS TO REPRODUCE ISSUE: KEYFOB IS INSIDE VEHICLE IN DRIVERS COAT POCKET, MOBILE PHONE IS INTERMITTENTLY CONNECTED TO VEHICLE VIA USB CORD, VEHICLE IS ON, ENGINE RUNNING, START/STOP IS ON, VEHICLE IS DRIVING THEN STOPS AT A STOPLIGHT, START/STOP ENGAGES AND IDLES ENGINE FOR AT LEAST 15 SECONDS. WHEN FOOT BRAKE IS RELEASED VEHICLE SHUTS OFF, INSTRUMENT CLUSTER, RADIO, INFOTAINMENT, ETC TURN OFF. TO RESTART VEHICLE TRANSMISSION MUST BE PLACED IN NEUTRAL OR PARK AND VEHICLE ON/OFF BUTTON PRESSED. VEHICLE RESTARTS, POWERTRAIN MALFUNCTION ERROR DISPLAYS AND INFOTAINMENT SYSTEM APPEARS TO BE REBOOTING AND DISPLAYS WELCOME MESSAGE SUCH AS BEFORE IT WAS SET UP. VEHICLE WAS IMMEDIATELY BROUGHT TO DEALER; BLACKWELL FORD IN PLYMOUTH MI BOTH TIMES. DEALER COULD NOT REPRODUCE ISSUE OR PULL DETAILED INFORMATION BEYOND GENERAL FAULT. DEALER PERFORMED 1265OD EEC SYSTEM DIAGNOSIS QUICK TEST, 1265OD45 ENGINE MODULE DIAGNOSTIC PIN POINT TEST, 12650DX1 EEC SYSTEM DIAGNOSIS QUICK TEST TWICE, ROAD TESTED, IDS TEST P164C, PPT AA IN PCED MANUAL, RESET KAM AND RETEST PASS, AND UPON REQUEST CHECKED THAT PCM FIRMWARE WAS THE LATEST VERSION. DEALER REQUESTED PERMISSION FOR EXTENDED MILEAGE TESTING WITH SKYTRACKER INSTALLED AFTER 2ND FAULT, PERMISSION WAS GIVEN. ISSUE OCCURS APPROXIMATELY EVERY 30 DAYS DRIVING 2 TRIPS/DAY. ISSUE PRESENTS A HIGH AND SEVERE RISK OF FATAL INCIDENT BECAUSE VEHICLE IS STOPPED AT A GREEN LIGHT AND MAY BE REAR ENDED BY AN APPROACHING VEHICLE AT HIGH SPEED. BECAUSE VEHICLE IS OFF, AIRBAGS AND OTHER SAFETY EQUIPMENT MAY NOT ACTIVATE INCREASING RISK OF FATAL INCIDENT. VEHICLE WAS BOUGHT NEW WITH 10 MILES RECORDED ON ODOMETER IN FEBRUARY OF 2019, AS OF APRIL 2019 THE ISSUE HAS OCCURRED TWICE. ONCE ON FEBRUARY 22ND AND ONCE ON APRIL 3RD.

4/5/2019

I BOUGHT THE CAR MARCH 20TH BRAND NEW. ON APRIL 14TH I WAS DRIVING IT HOME AND THE ENGINE STOPPED WORKING. ALL WARNING LIGHTS WERE FLASHING AND THE CAR JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. I COULD NOT GET IT STARTED AND WHEN I FINALLY DID IT WOULDN'T MOVE AND I COULD NOT SHUT IT OFF. THIS WENT ON FOR 2 AND A HALF HOURS. I FINALLY GOT IT HOME (DRIVEN BY MY HUSBAND) AND THE NEXT MORNING (MONDAY) WE GOT IT TOWED TO FORD DEALER. THE CAR WAS COMPLETELY DEAD MONDAY AND WAS NOT ABLE TO BE DRIVEN ONTO THE FLATBED TRUCK. WE PUT IN A CLAIM TO FORD HEADQUARTERS AND APRIL 22ND FORD INFORMED ME THEY WOULD NOT BUY BACK OR REFUND ME THE MONEY FOR THE CAR. I HAD THE CAR LESS THAN 30 DAYS. WE WERE NOT GIVEN A REASON FOR THIS MECHANICAL FAILURE. THE SERVICE DEPARTMENT INFORMED US ON FRIDAY (APRIL 19TH) THAT THEY TOUCHED A FUSE BOX" AND NOW IT IS WORKING. I FEEL THIS IS A VERY UNSAFE CAR FOR ME TO DRIVE. I WAS ON A CITY STREET DRIVING THE CAR WHEN IT STOPPED SUDDENLY AND LOST ALL POWER. I WAS IN MOTION.

4/23/2019

WHILE OPERATING THE VEHICLE AT APPROXIMATELY 70MPH ON THE INTERSTATE I NOTICED THAT ALL INSTRUMENT PANEL LIGHTING, GAUGES, AND DISPLAY SCREENS WENT OUT. THE GAUGE NEEDLES RETURNED TO THEIR 'HOME' POSITIONS. THERE WAS AN ERROR MESSAGE ON THE MAIN TOUCH SCREEN THAT SAID: NETWORK COMMUNICATION FAILURE. WORRIED, I TOOK THE NEXT AVAILABLE EXIT AND FOUND A PARKING LOT TO INVESTIGATE. I IMMEDIATELY TRIED TO SHUT THE ENGINE OFF, FIGURING THAT IF I COMPLETELY SHUT THE CAR DOWN THE SYSTEM WOULD SOMEHOW CORRECT ITSELF AFTER A 'REBOOT' OF THE THE PCM AND BCM. I QUICKLY REALIZED THAT I WAS IN TROUBLE, THE ENGINE WOULD NOT SHUT OFF. THE VEHICLE IS EQUIPPED WITH A 'SMART KEYLESS START SYSTEM' BUT NO MATTER HOW MANY TIMES I WOULD TRY PUSHING THE BUTTON. EVEN THOUGH THE CAR OPERATED PROPERLY AFTER THE SYMPTOMS COMMENCED I FIND IT DOUBTFUL THAT ALL OF THE CAR'S SAFETY FEATURES WOULD HAVE OPERATED AS DESIGNED, IF NEEDED. IF I WOULD HAVE GOTTEN INTO IN ACCIDENT AT THE TIME THE CAR WAS EXPERIENCING THESE PROBLEMS WOULD THE SAFETY RESTRAINT SYSTEM WORK PROPERLY AND DEPLOY THE APPLICABLE AIR BAGS??? WOULD THE 'AUTO FUEL PUMP SHUTDOWN' DO ITS JOB IF NEEDED??? ALSO, WHAT IF THE VEHICLE CAUGHT FIRE AT THIS TIME AND I COULD NOT SHUT OFF THE CAR??? NOT SAFE!!!

5/24/2019

WHILE TURNING RIGHT SLOWLY AND GRADUALLY TOWARD A PARKING PLACE, WITH MY FOOT OFF OF THE THROTTLE AND COASTING, THE CAR ACCELERATED SUDDENLY. I IMMEDIATELY HIT THE BRAKES AND BARELY AVOIDED A CRASH INTO THE OTHER CAR AT THE CURB. VERY UNSETTLING!

9/9/2019

https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf My coolant is leaking into my cylinder. Making my car misfire and have P0301 code. Cylinder and spark plugs have been replaced. But error is still coming and coolant get lower every day. This needs to be recalled as many people are having this issue. Its not our fault and shouldn't have to pay to replace the short block and engine for a car's manufacturing issues. The car doesn't run right and its very pricey to fix.

1/27/2022

The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond and started shuddering. There was no warning light illuminated. The contact stated that at times she would veer to the side of the road for a moment before resuming normal driving. The vehicle was taken to the dealer where four spark plugs were replaced; however, the failure reoccurred. The vehicle was towed to the dealer where it was diagnosed that coolant was leaking into the engine and the engine block was cracked. The dealer diagnosed that the engine needed to be replaced. The dealer informed the contact that she needed to pay out-of-pocket for the repair because the failure could not be repaired under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist unless she purchased a used engine as the engine production had been discontinued. The failure mileage was approximately 65,900.

9/2/2022

I BOUGHT THE CAR MARCH 20TH BRAND NEW. ON APRIL 14TH I WAS DRIVING IT HOME AND THE ENGINE STOPPED WORKING. ALL WARNING LIGHTS WERE FLASHING AND THE CAR JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. I COULD NOT GET IT STARTED AND WHEN I FINALLY DID IT WOULDN'T MOVE AND I COULD NOT SHUT IT OFF. THIS WENT ON FOR 2 AND A HALF HOURS. I FINALLY GOT IT HOME (DRIVEN BY MY HUSBAND) AND THE NEXT MORNING (MONDAY) WE GOT IT TOWED TO FORD DEALER. THE CAR WAS COMPLETELY DEAD MONDAY AND WAS NOT ABLE TO BE DRIVEN ONTO THE FLATBED TRUCK. WE PUT IN A CLAIM TO FORD HEADQUARTERS AND APRIL 22ND FORD INFORMED ME THEY WOULD NOT BUY BACK OR REFUND ME THE MONEY FOR THE CAR. I HAD THE CAR LESS THAN 30 DAYS. WE WERE NOT GIVEN A REASON FOR THIS MECHANICAL FAILURE. THE SERVICE DEPARTMENT INFORMED US ON FRIDAY (APRIL 19TH) THAT THEY TOUCHED A FUSE BOX" AND NOW IT IS WORKING. I FEEL THIS IS A VERY UNSAFE CAR FOR ME TO DRIVE. I WAS ON A CITY STREET DRIVING THE CAR WHEN IT STOPPED SUDDENLY AND LOST ALL POWER. I WAS IN MOTION.

4/23/2019

2019 FORD ESCAPE TITANIUM STEERING WHEEL SHAKES/VIBRATES HEAVY & MAKES A LOUD NOISE FROM CAR (ALMOST SOUNDS LIKE A BAD LOUD MUFFLER SOUND) AT SPEEDS OF 35 MPH & 45MPH WHEN THE GAS PEDDLE IS LEVELED AT SPEED AND ALSO DOES THE SAME WHEN GOING UP AN INCLINE AT THE SAME SPEEDS. ALSO TRANSMISSION SLIPS BETWEEN 1 & 2 GEARS INTERMITTENTLY. VERY BUMPY RIDE IN THE BACK WHEN GOING 70 MPH ON THE HIGHWAY. THESE ISSUES HAPPEN WHEN ON LOCAL ROADS & HIGHWAY RAMPS. DEALER REPAIR HAS CHECKED SEVERAL TIMES. FIRST FEW TIMES THEY COULD NOT REPLICATE THE ISSUE. DECEMBER 29, 2020 FINALLY GOT THE ISSUE TO REPLICATE AND PUT A TICKET DIRECTLY INTO FORD. I CHECKED BACK ON 1/7/2021 SINCE I BARE THE HEARD FROM THE DEALER SERVICE REP. AT THAT TIME SHE STILL DIDN'T HAVE AN ANSWER TO A RESOLUTION TO FIX THE FAULT. I CALLED TODAY 1/13/2021 AND THE DEALER REPAIR SERVICE REP SAID IT WAS A CHARACTERISTIC OF THE MODEL BECAUSE THEY INFORMED FORD ON THE TICKET THEY TESTED ANOTHER 2019 ESCAPE WITH THE SAME ENGINE & TRANSMISSION AND IT HAD THE SAME FAULT. CAR WAS MANUFACTURED 3/2019. PLEASE NOTE I HAVE PURCHASED BRAND NEW FORD ESCAPES IN 2002, 2005, 2009, 2017 & 2019. I KNOW HOW THE ENGINE & TRANSMISSION OF A FORD ESCAPE SHOULD PREFORM. I STILL HAVE MY 2009 ESCAPE AND IT PREFORMS BETTER THEN THIS 2019...COMPARABLE ENGINES & TRIM PACKAGE. THE FAULTS THIS 2019 IS HAVING ARE NOT CHARACTERISTICS OF A CAR THEY ARE CLEARLY ISSUES WHERE PARTS NEED TO BE REPLACED OR REPAIRED TO OPERATE PROPERLY. FORD NEEDS TO DO THE RIGHT THING AND FIND WHAT IS CAUSING THE ISSUE AND REPAIR IT CORRECTLY.

1/13/2021

FORD DEALER CHECKED MY BRAKES AFTER 11000 MILES AND WAS TOLD MY REAR BREAKS WERE BAD AND IT WAS NORMAL WEAR AND TEAR AFTER 10000 MILES THEN I WAS TOLD THAT'S COMMON WITH THE ESCAPES THE BREAKS DON'T LAST! I FEEL THE BRACES SHOULD BE COVERED UNDER WARRENTY

6/4/2019

MY MOTHER WAS ATTEMPTING TO PARK HER 2019 FORD ESCAPE. UPON APPLYING THE BRAKE THE VEHICLE SURGED / JOLTED / ACCELERATED FORWARD AND SHE WENT OVER THE PARKING CURB AND HIT A BUILDING. THANKFULLY SHE IS OK, HOWEVER, SHE DOES NOT WANT TO DRIVE THIS VEHICLE ANYMORE DUE TO HOW THE VEHICLE MALFUNCTIONED.

10/11/2019

IN A HEAD ON COLLUSION, HE AIRBAGS FAILED TO DEPLOY IN TWO SEPARATE ACCIDENTS WHEREAS I ONE OF THE INCIDENTS FACIAL INJURY AND CHEST INJURY OCCURRED AS A RESULT

9/28/2019

TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN THE HILL ASSIST MODE INDEPENDENTLY ACTIVATED WITHOUT BEING ON A HILL. THE CONTACT STATED THE VEHICLE STARTED TO APPLY THE BRAKES INDEPENDENTLY CAUSING THE VEHICLE TO HESITATE. THE CONTACT ALSO STATED THE STEERING WHEEL SEIZED, CAUSING HER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT PRETENSIONER FAILED TO ENGAGE, CAUSING HER TO IMPACT THE DASHBOARD/RADIO WITH HER HEAD. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED DUE TO THE FACT THAT SHE LOST CONSCIENCES AND SUFFERED A CONCUSSION. THE CONTACT ALSO STATED THAT SHE HAS A TINGLING SENSATION IN BOTH LEGS AND HAS LOST SENSATION IN BOTH ARMS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT STATED THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE CONTACT CALLED LOCAL DEALER RAMP MOTORS (4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, (631) 473-1550) AND HAS LEFT A VOICEMAIL OF THE ISSUE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,623.

5/13/2020

WHILE OPERATING THE VEHICLE AT APPROXIMATELY 70MPH ON THE INTERSTATE I NOTICED THAT ALL INSTRUMENT PANEL LIGHTING, GAUGES, AND DISPLAY SCREENS WENT OUT. THE GAUGE NEEDLES RETURNED TO THEIR 'HOME' POSITIONS. THERE WAS AN ERROR MESSAGE ON THE MAIN TOUCH SCREEN THAT SAID: NETWORK COMMUNICATION FAILURE. WORRIED, I TOOK THE NEXT AVAILABLE EXIT AND FOUND A PARKING LOT TO INVESTIGATE. I IMMEDIATELY TRIED TO SHUT THE ENGINE OFF, FIGURING THAT IF I COMPLETELY SHUT THE CAR DOWN THE SYSTEM WOULD SOMEHOW CORRECT ITSELF AFTER A 'REBOOT' OF THE THE PCM AND BCM. I QUICKLY REALIZED THAT I WAS IN TROUBLE, THE ENGINE WOULD NOT SHUT OFF. THE VEHICLE IS EQUIPPED WITH A 'SMART KEYLESS START SYSTEM' BUT NO MATTER HOW MANY TIMES I WOULD TRY PUSHING THE BUTTON. EVEN THOUGH THE CAR OPERATED PROPERLY AFTER THE SYMPTOMS COMMENCED I FIND IT DOUBTFUL THAT ALL OF THE CAR'S SAFETY FEATURES WOULD HAVE OPERATED AS DESIGNED, IF NEEDED. IF I WOULD HAVE GOTTEN INTO IN ACCIDENT AT THE TIME THE CAR WAS EXPERIENCING THESE PROBLEMS WOULD THE SAFETY RESTRAINT SYSTEM WORK PROPERLY AND DEPLOY THE APPLICABLE AIR BAGS??? WOULD THE 'AUTO FUEL PUMP SHUTDOWN' DO ITS JOB IF NEEDED??? ALSO, WHAT IF THE VEHICLE CAUGHT FIRE AT THIS TIME AND I COULD NOT SHUT OFF THE CAR??? NOT SAFE!!!

5/24/2019

WE WERE DRIVING ON A 3 LANE HIGHWAY AT NIGHT, STOPPED AT A RED LIGHT. SUDDENLY, THE CAR WENT COMPLETELY DEAD - NO LIGHTS OR POWER. CARS DRIVING AT BETWEEN 40-50 MPH WERE COMING UP BEHIND US, BUT COULD NOT SEE US BECAUSE WE COULD NOT EVEN GET HAZARD LIGHTS ON. WE WERE LOCKED IN - THE DOORS WOULD NOT OPEN!! AFTER SEVERAL NEAR MISSES, WE WERE LUCKY ENOUGH TO HAVE A STRANGER STOP AND HE WAS ABLE TO ALERT ONCOMING CARS SO WE WOULD NOT GET HIT. ENDS UP THAT THE NEGATIVE TERMINAL OF THE BATTERY WAS VERY LOOSE AS WELL AS THE SURROUNDING FASTENERS OF THE BATTERY. WE PURCHASED THE CAR 5 WEEKS EARLIER, BRAND NEW WITH 11 MILES ON IT. AFTER GETTING TOWED TO THE DEALERSHIP, IT WAS AN EASY FIX, BUT MY SAFETY CONCERN WAS THE FACT THAT THE DOORS WOULD NOT OPEN!!! IF THERE WAS A FIRE, WE WOULD HAVE BEEN TRAPPED, AND WE COULD NOT GET OUT IN CASE WE WERE HIT BY THE VEHICLES COMING UP BEHIND US, WHICH CAME CLOSE A FEW TIMES!

2/2/2020

WE WERE REAR ENDED FROM A STOPPED POSITION ON THE HIGHWAY. . MY FIANC WAS DRIVING AND SUFFERED WHIPLASH. I WAS IN THE FRONT PASSENGER SEAT AND BROKE MY BACK AND SEPARATED MY PELVIS, REQUIRING SURGERY TO STABILIZE. THE FRONT PASSENGER SEAT IS NOW VERY SQUEAKY. CONCERNED THERE WAS AN ISSUE WITH THE PASSENGER SEAT OR SEATBELT NOT FUNCTIONING PROPERLY, LEADING TO MY INJURIES.

2/11/2020

WHEN YOU HIT THE BUTTON TO CLOSE THE LIFTGATE IT DOESN'T USUALLY LATCH. MANY TIMES I HAVE TO MANUALLY CLOSE IT BECAUSE WHEN I PUSH THE BUTTON THE LIFTGATE WILL CLOSE DOWN BUT IT WON'T LATCH. I HAVE TAKEN THE VEHICLE TO A FORD DEALER 2X. THE FIRST TIME THEY CONFIRMED THE ISSUE AND REPLACED A MECHANISM THAT CONTROLS THE LIFTGATE. THE PROBLEM CAME BACK LESS THAN 1 WEEK LATER. WHEN I TOOK IT BACK THEY CLAIMED IT ALWAYS LATCHED WHEN THEY TESTED, AND DIDN'T DO ANYTHING TO IT. MEANWHILE, I TOOK IT HOME AND IT STILL WON'T LATCH WHEN I TRY TO CLOSE IT WITH THE BUTTON. VEHICLE IS ALWAYS OFF, PARKED, WHEN I TRY TO CLOSE THE LIFTGATE. THE ONLY ODD THING I NOTICED IS IF I KEEP THE DRIVER SIDE DOOR OPEN WHEN I PUT THE BUTTON TO CLOSE THE LIFTGATE THEN FOR SOME REASON THE LIFTGATE LATCHES, PROBABLY 8/10 TIMES.

5/25/2020

WITH LESS THEN 10000 MILES ON THE CAR I HAVE HAD TWO TIRES BLOW SIDE WALLS WHILE DRIVING

2/12/2020

SINCE BUYING MY ESCAPE BRAND NEW WITH 1 MILE ON IT, IT HAS BEEN PLAGUED WITH ISSUES, ENGINE SHUTS OFF WHILE DRIVING CAN BE GOING 30 MPH OR 70 MPH, WHILE DRIVING ON THE INTERSTATE AT 70 BAD SMELL FROM CATALYTIC CONVERTER SEEPS IN THROUGH VENTS. PASSENGER SIDE TIRE WALL BLEW WHILE TURNING OUT OF A PARKING LOT. LICENSE PLATE LIGHT OUT AND UNABLE TO REMOVE TO CHANGE. DEALERSHIP HAS HAD CAR SEVERAL TIMES CLAIMING NOTHING IS WRONG WITH IT. RADIO KEEPS SAYING "UPDATE" DEALERSHIP CLAIMS IT'S MY PHONE (MY PHONE HAS NO UPDATES DUE) BRAKES MAKE TERRIBLE NOISE WHEN REVERSE BREAKING. A LITTLE OVER 11,000 MILES AND TRANSMISSION KEEPS SLIPPING BUT DEALERSHIP CLAIMS NOTHING IS WRONG, ALSO CAR DOES NOT WANT TO START HALF THE TIME. USB FOR PHONE CORD IN FRONT DOES NOT WANT TO STAY CONNECTED, AND BACK PORT FOR CAR CHARGER OVERHEATED AND CAUSED MY DAUGHTER BURNS ON HER HAND. MY DAUGHTER WAS DRIVING IT AND IT STRANDED HER ON SIDE OF ROAD AND WOULDN'T START, HAD TO SHUT OFF ,TAKE OUT KEY AND LET SIT TO RESTART BUT DEALERSHIP CLAIMS NOTHING IS WRONG. OVERALL THE DISAPPOINTMENT WITH THE 2019 ESCAPE IS HIGH. SOMETHING NEEDS TO BE DONE FURTHER TO INVESTIGATE THESE CLAIMS OF ENGINE SHUTTING OFF AND OTHER ISSUES.

3/1/2020

CAR ACCELERATED FROM 25 TO 75 MPH WITHOUT MY FOOT BEING ON ACCELERATOR. CRUISE CONTROL WAS OFF. SUBSEQUENTLY, STOPPED AND TURNED OFF VEHICLE. RESTARTED AND VEHICLE WOULD ACCELERATE FROM ANY SPEED WHEN I TOOK MY FOOT OFF THE ACCELERATOR. I HAD TO CONTROL MY SPEED ON A WINDING, NARROW, ROAD WITH NO SHOULDERS. I COULD ONLY CONTROL THE SPEED OF THE CAR BY RIDING THE BRAKES. THE BRAKES OVERHEATED. WHEN I CAME TO A STOP THE CAR ENGINE CONTINUED TO RUN AT 5,000 RPM. I CAME TO A STOP, THEN SHIFTED INTO PARK AND THE ENGINE CONTINUED TO RUN AT 4,500 RPMS. PUSHED THE IGNITION TO SHUT OFF ENGINE AND HAD MY CAR TOWED TO THE LEXINGTON, VA FORD DEALER WHERE I PURCHASED THE CAR.

3/8/2020

I SUBMITTED THIS COMPLAINT ON 3/08/2020. THE PROBLEM WAS RESOLVED WHEN THE FORD DEALERSHIP WHERE I HAD MY CAR TOWED INSPECTED THE CAR. THEY FOUND THAT I HAD INSTALLED A WEATHERTECH FLOOR MAT IN THE DRIVERS SIDE AND HAD OVERLAPPED THE LEADING EDGE OF THE MAT OVER THE ACCELERATOR PEDAL. I HAD SNAPPED THE MAT FIRMLY IN PLACE SO THAT IT WAS PRESSING DOWN ON THE ACCELERATOR PEDAL. THE PROBLEM WAS RESOLVED WHEN THE FLOOR MAT WAS REMOVED AND INSTALLED PROPERLY.

3/9/2020

The contact owns a 2019 Ford Escape. The contact stated that after receiving a maintenance check-up by her mechanic, she was informed that only 50% of her tread remained on all four tires. A few months later, the contact noticed that all four tires were shredding and that small holes had developed around each tread. The contact then took the vehicle back to her mechanic where they contacted the tire manufacturer. The tire manufacturer informed her that her vehicle was not under NHTSA Campaign Number: 21V155000 (TIRHotES). The dealer nor the vehicle manufacturer have yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 21,034.

6/17/2021

Continental ContiproContact 235/45R19 95H on 2019 Ford Escape Titanium. Tires were factory original with approximately 35,000 miles. Approximately 4/32” tread remaining. DOT A3E6 47LB 0119 Was just turning onto the interstate on-ramp (from MD-543 SB onto I-95 NB) traveling about 15-20 mph and heard a large pop noise and the car begin to pull hard to the right. Pulled onto the shoulder. Upon checking, front passenger tire was completely flat. Replaced with spare and returned home. Further inspection of the tire revealed a 2” rupture in the sidewall. Tire pressures had been checked and verified (tires at cold pressure) approximately three hours prior to event. No TPMS warnings prior to event. Outdoor temperatures were around 35°F. No indication of other abnormal wear or damage.

2/5/2022

My vehicle is 2 yrs old and began having purge valve issues. Upon trying to fix the problem, I found that the part is on back order with no parts available anywhere in my region. Also while trying to locate the purge valve, part number: Gv6z9d289e, I found that several other people were also trying to locate the part indicating this is an issue in several vehicles. The vehicle vapor locks upon fueling possibly resulting in future engine damage.

2/11/2022

In February 2020 after only having the car about an year and half (I bought it brand new from a ford dealership) my vehicle occurred a EVAP leak. This was confirmed by a ford Dealership but Ford own warranty does not cover emissions issues.

4/20/2022

WE WERE REAR ENDED FROM A STOPPED POSITION ON THE HIGHWAY. . MY FIANC WAS DRIVING AND SUFFERED WHIPLASH. I WAS IN THE FRONT PASSENGER SEAT AND BROKE MY BACK AND SEPARATED MY PELVIS, REQUIRING SURGERY TO STABILIZE. THE FRONT PASSENGER SEAT IS NOW VERY SQUEAKY. CONCERNED THERE WAS AN ISSUE WITH THE PASSENGER SEAT OR SEATBELT NOT FUNCTIONING PROPERLY, LEADING TO MY INJURIES.

2/11/2020

The contact owns a 2019 Ford Escape. The contact stated that while attempting to remove a safety seat located on the rear driver's side seat, the contact pulled the lever to move the seat but the seat collapsed on the contact's hand. Medical attention was received for the contact's fractured wrist. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 37,900

9/27/2021

TL* THE CONTACT OWNED A 2019 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, WHEN THE HILL ASSIST MODE INDEPENDENTLY ACTIVATED WITHOUT BEING ON A HILL. THE CONTACT STATED THE VEHICLE STARTED TO APPLY THE BRAKES INDEPENDENTLY CAUSING THE VEHICLE TO HESITATE. THE CONTACT ALSO STATED THE STEERING WHEEL SEIZED, CAUSING HER TO LOSE CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THE FRONT DRIVER SIDE SEAT BELT PRETENSIONER FAILED TO ENGAGE, CAUSING HER TO IMPACT THE DASHBOARD/RADIO WITH HER HEAD. THE CONTACT STATED MEDICAL ATTENTION WAS REQUIRED DUE TO THE FACT THAT SHE LOST CONSCIENCES AND SUFFERED A CONCUSSION. THE CONTACT ALSO STATED THAT SHE HAS A TINGLING SENSATION IN BOTH LEGS AND HAS LOST SENSATION IN BOTH ARMS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP. THE CONTACT STATED THE INSURANCE COMPANY DEEMED THE VEHICLE TOTALED. THE CONTACT CALLED LOCAL DEALER RAMP MOTORS (4869 NESCONSET HWY, PORT JEFFERSON STATION, NY 11776, (631) 473-1550) AND HAS LEFT A VOICEMAIL OF THE ISSUE. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,623.

5/13/2020

AT 7000 MILES THE CAR STARTED MISSFIRENING AND WOULDN'T RUN THE DEALER SAID IT WAS A SPARK PLUG NOW WE ARE AT 29000 MILES LESS THEN A YEAR LATER AND IT'S MISSFIRENING AGAIN THIS TIME IT HAPPENED WHILE ENTERING A BUSY STREET AND ALMOST CAUSED US TO GET REAR-ENDED DUE TO THE CAR NOT ACCELERATING AS EXPECTED. ALSO THE PASS FRONT SEAT BELT DOES NOT KEEP PROPER TENSION IF YOU LEAN FORWARD THEM SIT BACK THE SEAT BELT WILL HAVE SLACK IN IT UNTIL YOU MESS WITH IT TO GET IT TO GO BACK IN.

8/22/2020

The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and remained illuminated. The contact drove to the gas station and while refueling, there was an abnormal fuel odor coming from the vehicle. After restarting and driving the vehicle back to the residence, the fuel odor inside the cabin of the vehicle was extremely strong, causing the contact to have a headache. The contact took the vehicle to a local dealer who inspected and diagnosed the failure as the emission evap valve was not properly separating the fuel inside the fuel tank. The vehicle was not repaired because the local dealer did not have the parts needed to perform the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

1/26/2022

The contact owns a 2019 Ford Escape. The contact stated while driving approximately 75 MPH, the vehicle started to stall and lost motive power. The contact stated that it was like gasoline was not getting to the engine. Additionally, the contact stated that she had been having difficulty shifting the vehicle into drive (D) or park (P). The contact stated that when she shifted the vehicle into the selected gear, the vehicle would hesitate before moving and then abruptly respond. The contact stated that the check engine light was illuminated. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle needed the canister purge valve replaced. The vehicle had not been repaired. Additionally, the contact had researched online and related the failure of the canister purge valve to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and the failure of the transmission to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.

3/29/2023

2019 Ford Escape SEL. Left and right front headlamps simultaneously stopped working during nighttime driving. Dangerous safety issue. Dashboard headlamp green symbol continued to display headlamps were functioning properly. There was no warning symbol. Vehicle electrical issue was repaired at dealership at no charge. I am aware of an identical problem occurring on a similar 2019 Ford Escape SEL. My belief is the headlamp failure is not a random issue and is a serious safety defect that has not been addressed by Ford Motor Company.

3/26/2022

2019 Ford Escape SEL. Left and right front headlamps simultaneously stopped working during nighttime freeway driving. Dangerous safety issue. Dashboard headlamp green symbol continued to display headlamps were functioning properly. There was no warning symbol. Vehicle electrical issue was repaired at dealership at no charge. I am aware of an identical problem occurring on a similar 2019 Ford Escape SEL. My belief is the headlamp failure is not a random issue and is a serious safety defect that has not been addressed by Ford Motor Company.

3/26/2022

The contact owns a 2019 Ford Escape. The contact stated that while depressing the brake pedal, the contact heard a grinding sound. The contact took the vehicle to the dealer who diagnosed that the grinding came from metal-on-metal contact and that the brake pads needed to be replaced. The contact thought that the repair would be covered under warranty. The contact was informed that the warranty was invalid. The rear rotors and pads were replaced. The contact called manufacturer who confirmed the warranty was not valid for maintenance services. The approximate failure mileage was 10,800.

7/15/2022

The contact owns 2019 Ford Escape. The contact stated that while driving at various speeds, she became aware that a part was dragging in the rear of the vehicle. The vehicle was taken to the local dealer, who diagnosed that the rear driver's side brake pads and rotors were significantly worn compared to the rear passenger's side brake pads and rotors. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,863.

4/6/2023

TL* THE CONTACT OWNS A 2019 FORD ESCAPE. THE CONTACT STATED THAT THE COMPUTER SYSTEMS RELATED TO THE CRUISE CONTROL AND FORWARD COLLISION WARNING MALFUNCTIONED. THE FORWARD COLLISION WARNING INDICATOR ILLUMINATED AND THE VEHICLE BRAKED SUDDENLY ON A HIGHWAY WITH NO VEHICLES NEARBY. THE FAILURE OCCURRED TWICE AND THE CONTACT'S VEHICLE WAS ALMOST REAR ENDED. THE CONTACT STATED THAT THE ADAPTIVE CRUISE CONTROL SHUT OFF THE CRUISE CONTROL AND THE BRAKES ACTIVATED AGAIN WITH NO VEHICLE NEARBY. SUMMERVILLE FORD (9700 DORCHESTER RD, SUMMERVILLE, SC 29485, (843) 873-3550) COULD NOT REPLICATE THE FAILURE. THE CONTACT DROPPED OFF THE KEY AND WAS PROVIDED AN ULTIMATUM OF GETTING THE VEHICLE REPAIRED OR GETTING A NEW VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 500.

8/22/2019

TL* THE CONTACT OWNS A 2019 FORD ESCAPE. WHILE OPERATING THE VEHICLE, THE PRE-COLLISION ASSIST FEATURE MALFUNCTIONED WHILE THE CONTACT WAS DRIVING CLOSE TO OTHER VEHICLES. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VEHICLE WAS TWO FEET FROM THE PRECEDING VEHICLE; HOWEVER, THE SYSTEM DID NOT ACTIVATE. ALSO, THE FEATURE ERRONEOUSLY ACTIVATED ON SEVERAL OCCASIONS DUE TO RANDOM OBJECTS LOCATED ON THE SIDE OF THE ROAD, SUCH AS TRASH CONTAINERS. THE VEHICLE WAS TAKEN TO STEVE MARSH FORD(12415 S. 1ST ST, MILAN, TN) WHERE IT WAS DETERMINED THAT THE SAFETY FEATURE WAS OPERATING NORMALLY AND NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,957.

8/28/2019

2019 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO ISSUE WITH GAS TANK. *LD THE CONSUMER STATED THE DEALER ADVISED THERE WAS NO FIX FOR THE ISSUE. *JS

3/3/2020

I was driving along in a Eagle Grove. Iowa when my Escape's collision assist was shut off, then the traction control light started to come on and off. i tried to shut it off with a button but it wouldn't listen. Also my engine acted like it was dying I could only go about 5 miles per hour. I found a parking lot, pulled in and shut the car off hoping the computer would reset. I waited a bit, tried the Escape and everything was fine. I drove off. This Escape was in a car crash in Feb.2021 the brakes failed and my son was driving we hit another SUV. Now I wonder if someone shut off our brakes. I am scared now, I think someone is trying to harm me.

8/10/2021

The contact owns a 2019 Ford Escape equipped with Continental Tires, Tire Line: Pro Contact, Tire Size: 235/45/19, DOT Number: 436E647LB3818. The contact stated that while driving at various speeds, the front-end of the vehicle would shake and vibrate. Upon inspection, it was discovered that the front driver’s and passenger’s side tires had experienced tread separation. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 40,600.

3/4/2022

2019 FORD ESCAPE. CONSUMER WRITES IN REGARD TO DEFECTIVE WATER PUMP. THE CONSUMER STATED THE WATER PUMP FAILED CAUSING THE ENGINE BLOCK TO CRACK. THE MANUFACTURER DECLINED ANY ASSISTANCE.

4/18/2022

The contact owns a 2019 Ford Escape. The contact stated that the rear driver’s side interior door panel separated from the door frame, making it very difficult to open and close the door. The vehicle was taken to the local dealer who diagnosed that the clamps used to secure the interior panel had failed and the door panel needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 50,000.

12/21/2022

The front section of the panoramic sun roof exploded, for no apparent reason. There was a loud booming sound and glass came raining down everywhere. I was startled and swerved but stayed on the road and did not crash. Broken glass covered me, the front and rear seats, floor, center console etc. Most glass was crumble size but there were fine smaller pieces too. I tried to close the cloth roof but it wouldn't close all the way and glass continued to fall and blow around. There were no trucks around me, few cars, no flying objects, no hot/cold issues, no big bumps in the road; no reason that I saw for this to happen and no warning. The dealership was not interested and Ford company said I was out of warranty so they would not do anything for me. No one has inspected the car yet, but it is currently sitting in my garage if anyone wants to.

1/12/2023

We bought this new Ford Escape at Malloy Ford in December 2019. It now has just under 21,000 miles. We have never had any prior wiper problem. Our Escape is a Titanium model with intermittent wipers that adjust automatically to whatever speed is needed to clear whatever amount of rain is hitting the windshield. On January 31, 2023, we made a trip from Falls Church, VA to our home in Slanesville, WV. The trip started out with intermittent rain, so our wipers were on – sometimes in the intermittent position and sometimes on full time at regular speed. As we passed through Winchester, VA, the rain had stopped but the wiper control was still in the intermittent position. We proceeded north on 522 and headed west on 127 toward Slanesville for several miles. At that point the wipers had not moved for a number of miles, with the control lever still in the intermittent position. Suddenly, without me touching the wiper control at all, the wipers jumped up especially quickly and especially far and stayed in the up position. The driver’s side wiper actually moved past the windshield post so the tip of the wiper was off the windshield and flapping in the wind. After remaining in this extreme up position for several seconds the wipers moved back down to the cowl and then back up to the same extreme up position where they held in place. At this point I moved the wiper control from the intermittent position to the “off” position, at which time the driver’s side wiper moved back down to the cowl and the passenger side wiper remained up in the extreme upright position. The wipers remained in these different positions for several more miles until we arrived home, and they stayed in these positions when I shut off the car. I called my mechanic who told me I could move the passenger side wiper by hand to its down position and restart the car to see what happened. When I did this the wipers stayed down at the cowl because the control was still “off.” When I moved the contr

2/17/2023

The contact owns 2019 Ford Escape. The contact stated that while driving at various speeds, she became aware that a part was dragging in the rear of the vehicle. The vehicle was taken to the local dealer, who diagnosed that the rear driver's side brake pads and rotors were significantly worn compared to the rear passenger's side brake pads and rotors. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,863.

4/6/2023

Continental Conti Pro Contact 235/45/r19 95 rear tire inside side wall blew out on the highway.

7/12/2023

The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the canister purge valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty had expired. The contact was advised to call the NHTSA Hotline to file a complaint. The failure mileage was approximately 45,000.

7/14/2023

The contact owns a 2019 Ford Escape. The contact stated that after taking the vehicle into the dealer for service, she became aware that the lug nuts had swollen. As a result, the dealer had to break the lug nuts to complete the service and required the contact to cover the cost of the replacement lug nuts. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,500. The VIN was unavailable.

10/6/2023

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.

1/17/2024

The contact owns a 2019 Ford Escape. The contact stated that while the vehicle was parked, he observed that the rear door latch was separating from the door panel. The contact stated that the door was able to open, close, and lock as needed. The vehicle was taken to a dealer where it was determined that the door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was 57,598.

1/17/2024

I have to replace the rear trailing arm bushings, it is pulling out of the arm. I have 49k in mileage and do not drive off road. I think this was a bad part when built or installed incorrectly for this to happen. I am [XXX] old never have I had never had to repair anything like this before on any of my vehicles. I took my car in for a oil change at ford Ciocca in Flemington and was told I need back brakes rotor and rear trailing arm. I replaced the brakes and rotor and they had to order the part for this bushing 833 dollar for part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1/22/2024