2015 Ford Escape Owner Complaints

THE ADDED REMOTE START WORKS. HOWEVER, WHEN YOU OPEN ANY DOOR TO GET IN THE ESCAPE...THE ENGINE SHUTS OFF. I WOULD THINK THAT THIS WOULD INCREASE THE WEAR AND TEAR ON THE ENGINE, STARTER, AND THE IGNITION DUE TO THE FACT THAT YOUR HAVING TO RESTART THE VEHICLE AGAIN.

3/29/2015

WARNING ON SCREEN. TAKE CAR TO DEALER IMMEDIATELY. I TOOK THE CAR TO THE DEALER AND AFTER SITTING THERE FOR OVER 3 HOURS I WAS TOLD THE ISSUE WAS THE COOLING TEMPERATURE SENSOR. WHEN THEY CAME TO TELL ME THE CAR WAS FINISHED I WAS TOLD THEY DID NOT DO ANYTHING BUT UNPLUG THE SENSOR AND WAIT 5 MINUTES THE RECONNECT TO CLEAR THE CODE. SINCE THEN THE CAR TAKES A LONG TIME TO HEAT UP FOR THE HEATER. IT WILL BLOW COLD AIR. I AM DISAPPOINTED WITH THIS CAR. I SHOULD NOT HAVE HAD TO WAIT OVER 3 HOURS AT THE DEALER EITHER FOR JUST UNPLUGGING THE SENSOR. NOT A GOOD WAY TO KEEP CUSTOMERS. *TR

4/5/2015

WARNING ON SCREEN. TAKE CAR TO DEALER IMMEDIATELY. I TOOK THE CAR TO THE DEALER AND AFTER SITTING THERE FOR OVER 3 HOURS I WAS TOLD THE ISSUE WAS THE COOLING TEMPERATURE SENSOR. WHEN THEY CAME TO TELL ME THE CAR WAS FINISHED I WAS TOLD THEY DID NOT DO ANYTHING BUT UNPLUG THE SENSOR AND WAIT 5 MINUTES THE RECONNECT TO CLEAR THE CODE. SINCE THEN THE CAR TAKES A LONG TIME TO HEAT UP FOR THE HEATER. IT WILL BLOW COLD AIR. I AM DISAPPOINTED WITH THIS CAR. I SHOULD NOT HAVE HAD TO WAIT OVER 3 HOURS AT THE DEALER EITHER FOR JUST UNPLUGGING THE SENSOR. NOT A GOOD WAY TO KEEP CUSTOMERS. *TR

4/5/2015

STARTED CAR AND THE ALARM WENT OFF ON THE DASH SAYING THE FRONT PASSENGER DOOR WAS AJAR. WE OPENED THE DOOR AND LOOKED AT THE DOOR TO MAKE SURE NO ONE HAD HIT THE CAR. NO DAMAGE COULD BE FOUND. SHUT CAR OFF AND RESTARTED. ALARM CONTINUED WITH DASH READING FRONT PASSENGER DOOR AJAR. DROVE CAR HOME WITH CONSTANT ALARM AND OVER HEAD LIGHT ON. LET CAR SIT IN DRIVEWAY FOR HOURS TO SEE IF SOMETHING WOULD RESET. IT DID NOT WORK. UNPLUGGED BATTERY AND LET CAR SIT ANOTHER 30 MINUTES. DID NOT RESET. TOMORROW THE CAR GOES BACK TO THE DEALERSHIP AGAIN TO FIX THIS PROBLEM. I AM VERY DISAPPOINTED WITH THE NEW 2015 FORD ESCAPE TITANIUM 4 WHEEL DRIVE 1.6 ONLY 1069 MILES AND I AM HAVING LEMON ISSUES! SHOULD HAVE KEPT MY 2013 ESCAPE WITH THE BIGGER MOTOR, DIDN'T HAVE DUMB PROBLEMS LIKE THIS ONE. FORD STEP UP PLEASE AND MAKE THIS RIGHT!! *TR

4/5/2015

PURCHASED VEHICLE 1/30/2015 AND DROVE OFF LOT WITH 3 MILES ON IT. LESS THAN A WEEK LATER VEHICLE STARTED STALLING AT TRAFFIC LIGHTS AND HESITATING UPON ACCELERATION. VEHICLE WAS IN FORD REPAIR SHOP FOR 12 DAYS WITH 1200 WORTH OF PARTS REPLACED ON TRANSMISSION. PICKED UP VEHICLE WITH 810 MILES ON IT AND LESS THAN A WEEK AND 150 MILES LATER THE VEHICLE IS AGAIN STALLING AT TRAFFIC LIGHTS UPON ACCELERATION. THE VEHICLE IS DANGEROUS TO DRIVE! *TR

3/7/2015

I BOUGHT THIS CAR NEW ABOUT A YEAR AGO. ALMOST IMMEDIATELY I NOTICED AN INTERMITTENT HESITATION WHEN TRYING TO ACCELERATE AFTER SLOWING OR FROM A FULL STOP. THE HESITATION VARIES FROM ABOUT TWO SECONDS OR LONGER. WHEN THE CAR DOES ACCELERATE IT SURGES FORWARD AT A FAST RATE OF SPEED. WHILE TRYING TO TURN LEFT AT A TRAFFIC LIGHT ON A TWO LANE ROAD WITH ONCOMING TRAFFIC WITH SUFFICIENT TIME MY CAR HESITATED UPON ACCELERATING CAUSING THE ONCOMING CAR TO BRAKE HARD IN ORDER TO AVOID HITTING ME. THIS CAR ALSO HESITATES AFTER PULLING OFF A ROAD INTO A PARKING LOT, IE., STORE, SCHOOL, AND, AT RANDOM, WILL HESITATE UPON ACCELERATING FOR A SEVERAL SECOND DELAY ONLY TO SURGE IN SPEED MAKING IT DIFFICULT TO INITIALLY CONTROL. I HAVE TAKEN THE CAR BACK TO THE ORIGINAL DEALER SIX TIMES AND ONCE TO ANOTHER FORD DEALER. ALL SAY THE BECAUSE THERE IS NO FAULT CODE THEY CANNOT FIX IT. I CALLED FORD ENG. AND WAS TOLD THE SAME THING. THE LAST TIME I HAD THIS CAR TO THE DEALER THE INVOICE STATED, "NO CODES" AND ROAD TESTED BUT THE MILEAGE IN WAS THE SAME AS THE MILEAGE OUT INDICATION THAT NOTHING WAS DONE. IT HAS BECOME OBVIOUS THAT FORD DEALER I PURCHASED THIS CAR FROM IS NOW PATRONIZING ME. THEREFORE IT HAS BECOME A WASTE OF TIME TO KEEP BRINGING THIS CAR BACK. I HAVE FOUND A MULTITUDE OF SIMILAR COMPLAINTS ABOUT FORD VEHICLES ON THE INTERNET. MANY WERE BEING PUT OFF WITH THE SAME EXCUSE, "NO CODE." I AM A FORD RETIREE AND HIGHLY DISAPPOINTED THAT BOTH A FORD DEALERSHIP AND FORD ITSELF HAVE PATRONIZE ME TO THE POINT I BELIEVE I AM BEING PLAYED BECAUSE OF MY SENIOR AGE. I BELIEVE THIS "HESITATION" DEFECT TO BE VERY DANGEROUS AND CAN RESULT IN SEVERE INJURY OR EVEN DEATH. THANK YOU. *TR

1/18/2016

WHILE TURNING LEFT FROM A STOP SIGN, THE STEERING WHEEL LOCKED, CAUSING THE VEHICLE TO VEER INTO THE LANE OF ONCOMING TRAFFIC. THE DRIVER YANKED THE STEERING WHEEL HARD TO THE RIGHT AND THE VEHICLE RETURNED TO THE CORRECT LANE. THIS HAPPENED AGAIN ON 7/31/15 WHILE MAKING A RIGHT HAND TURN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ON 8/8/15 AND THE TECH INDICATED THERE WERE NO CODES; HOWEVER THE VEHICLE HAD AN ACTIVE RECALL OUT, WHICH THEY FIXED. IT HAPPENED ON THREE ADDITIONAL OCCASIONS BETWEEN 8/8/15 AND 8/21/15. IT SHOULD BE NOTED, THE VEHICLE WAS SOLD WHEN THERE WAS AN ACTIVE RECALL.

8/24/2015

WHEN GOING DOWN THE INTERSTATE WITH THE GROOVES IN IT THE VEHICLE DARTS BACK AND FORTH WHEN I TOOK IT TO THE DEALER AND CHECKED ALEINMENT SAID WAS OK DROVE FOR A WHILE BOUGHT IT BACK AGAIN WAS TOLD TO LIKE IT OR SELL IT OR GO TO ANOTHER DEALER SHIP THEY DID NOT EVEN ATEMPED TO CHECK TIRES HATTON FORD N DAK 1 MORE TIME GOING TO TURN IT IN TO THE LAWYER FOR THE N DAK LEMON LAW

11/13/2015

WAS PULLING OUT OF A PARKING LOT AND HEARD A NOISE(I DESCRIBED THE NOISE LIKE A ROCK HITTING THE GLASS) LOOKED AT MY WINDSHIELD AND DIDN'T SEE ANYTHING. WENT HOME AND PARKED MY CAR IN THE GARAGE. GOT IN THE CAR A COUPLE DAYS LATER AND GOT IN THE CAR, STARTED THE CAR AND MY SUNROOF WENT BACK ABOUT AN INCH AND SHATTERED GLASS FEEL INTO THE CAR. CHECKED ON TOP OF CAR AND THE ROOF POPPED UPWARD AND SHATTERED. DID RESEARCH AND THE 2014 ESCAPE HAD THE SAME ISSUES.FORS REFUSED TO REPLACE THE SUNROOF BECAUSE THEIR ENGINEERS DECIDED FROM MY PHOTOS THAT IT WAS PROBABLY CAUSED BY DERBIE FROM THE ROAD.

8/20/2015

SOLD CAR11/6/15 WITH TWO OPEN SAFETY RECALLS. COMPLIANCE RECALL 15C06 - SUPPLEMENT #1 " IN SOME OF THE AFFECTED VEHICLES, THE ENGINE MAY CONTINUE TO RUN AFTER TURNING THE IGNITION KEY OFF(VEHICLES WITH STANDARD IGNITION KEYS), OR AFTER PRESSING THE ENGINE START/STOP BUTTON (VEHICLES WITH PUSH-BUTTON START AND INTELLIGENT ACCESS KEYS). AFFECTED VEHICLES CAN BE OPERATED WITHOUT THE KEY,WHICH DOES NOT CONFORM TO THE REQUIREMENTS SPECIFIED BY FEDERAL MOTOR VEHICLE SAFETY STANDARD(FMVSS) 114 ' REGARDING THEFT PROTECTION AND ROLLAWAY PREVENTION." ALSO NHTSA 15V-406... 15C03 REPROGRAM INSTRUMENT PANEL CLUSTER

11/8/2015

BRAND NEW 2015 FORD ESCAPE DROVE FINE UNTIL 800 + MILES THEN... ACCELERATOR HESITATION OF 2-3 SECONDS OR MORE OCCURS AFTER INITIAL OR FIRST USE OF ACCELERATOR. HAPPENS AT ALL SPEEDS WARM OR COLD. UNSAFE TO PULL OUT OF DRIVEWAYS, MAKE LANE CHANGES SAFELY ETC IF ANY CARS WITHIN VIEW OR NEARBY. COMPLETELY UNSAFE TO DRIVE IN TRAFFIC. FIRST VISIT FOR REPAIR: FORD DEALER AND FORD MANUFACTURER EXPLAIN HESITATION BUT DO NOT DENY IT IS OCCURRING. SERVICE DRIVE AND MANUFACTURER EXPLANATION FOR HESITATION IS: "ENGINE IS GEARING DOWN" "THE TURBO IS SPOOLING UP" "OPERATES AS EXPECTED" NO REPAIRS NEEDED OR MADE. *TR

2/22/2015

PURCHASED VEHICLE 1/30/2015 AND DROVE OFF LOT WITH 3 MILES ON IT. LESS THAN A WEEK LATER VEHICLE STARTED STALLING AT TRAFFIC LIGHTS AND HESITATING UPON ACCELERATION. VEHICLE WAS IN FORD REPAIR SHOP FOR 12 DAYS WITH 1200 WORTH OF PARTS REPLACED ON TRANSMISSION. PICKED UP VEHICLE WITH 810 MILES ON IT AND LESS THAN A WEEK AND 150 MILES LATER THE VEHICLE IS AGAIN STALLING AT TRAFFIC LIGHTS UPON ACCELERATION. THE VEHICLE IS DANGEROUS TO DRIVE! *TR

3/7/2015

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 65 MPH, THE AUTOMATIC DOOR LOCK WAS APPLIED, HOWEVER, WHEN THE DRIVER GRABBED THE DOOR HANDLE, THE FRONT DRIVER SIDE DOOR OPENED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

7/23/2015

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/7/2016

REAR WHEEL WELL RUSTED OUT / SHOCK AREA

11/19/2015

I HAVE BEEN TO FORD 3 TIMES TRYING TO GET HELP WITH AN ABSURD AMOUNT OF ROAD NOISE COMING FROM MY 2015 ESCAPE. THIS HAS BECOME A RECENT ISSUE TO THE POINT WHERE THE BACK SEAT PASSENGER CANNOT MAKE OUT WHAT THE DRIVER OR FRONT SEAT PASSENGER ARE SAYING. AFTER MY 3 VISITS, FORD HAS DISMISSED THIS PROBLEM WITH LITTLE INTEREST. WHEN DRIVING YOU CAN FEEL AIR FROM THE ROAD AS YOU ARE IN THE VEHICLE. THIS IS A SAFETY HAZARD AS I AM WORRIED IF DEBRIS WERE TO HIT MY CAR OR IF I WERE TO GET IN AN ACCIDENT THERE COULD BE SERIOUS DAMAGE TO MYSELF OR MY PASSENGERS. I HAVE ALSO HAD ISSUES WITH MY TRUNKS LIFT GATE. IT FAILS TO LATCH REQUIRING ME TO EITHER DRIVE WITH IT UNLATCHED OR FIDDLE WITH IT UNTIL IT CLOSES. I HAVE ALSO STRUGGLED WITH THE DOORS LATCHING CLOSED WHICH HAVE RESULTED IN MY PASSENGERS OPENING AND CLOSING THE DOORS SEVERAL TIMES UNTIL THE SENSOR SAYS THEY ARE CLOSED. FOR A 2015 THIS SHOULD NOT BE HAPPENING AND I AM ASHAMED IN MYSELF FOR LEASING A CAR FROM SUCH A CARELESS COMPANY WHO LACKS CONCERN FOR ITS CONSUMERS.

1/21/2016

I HAVE BEEN TO FORD 3 TIMES TRYING TO GET HELP WITH AN ABSURD AMOUNT OF ROAD NOISE COMING FROM MY 2015 ESCAPE. THIS HAS BECOME A RECENT ISSUE TO THE POINT WHERE THE BACK SEAT PASSENGER CANNOT MAKE OUT WHAT THE DRIVER OR FRONT SEAT PASSENGER ARE SAYING. AFTER MY 3 VISITS, FORD HAS DISMISSED THIS PROBLEM WITH LITTLE INTEREST. WHEN DRIVING YOU CAN FEEL AIR FROM THE ROAD AS YOU ARE IN THE VEHICLE. THIS IS A SAFETY HAZARD AS I AM WORRIED IF DEBRIS WERE TO HIT MY CAR OR IF I WERE TO GET IN AN ACCIDENT THERE COULD BE SERIOUS DAMAGE TO MYSELF OR MY PASSENGERS. I HAVE ALSO HAD ISSUES WITH MY TRUNKS LIFT GATE. IT FAILS TO LATCH REQUIRING ME TO EITHER DRIVE WITH IT UNLATCHED OR FIDDLE WITH IT UNTIL IT CLOSES. I HAVE ALSO STRUGGLED WITH THE DOORS LATCHING CLOSED WHICH HAVE RESULTED IN MY PASSENGERS OPENING AND CLOSING THE DOORS SEVERAL TIMES UNTIL THE SENSOR SAYS THEY ARE CLOSED. FOR A 2015 THIS SHOULD NOT BE HAPPENING AND I AM ASHAMED IN MYSELF FOR LEASING A CAR FROM SUCH A CARELESS COMPANY WHO LACKS CONCERN FOR ITS CONSUMERS.

1/21/2016

VEHICLE EXHIBITS EXTREME GLARE ON FRONT WINDSHIELD-- THIS CAN OCCUR DAY OR NIGHT. DAY GLARE CAN BE SO BAD AS TO MAKE VEHICLE TOTALLY UNSAFE TO DRIVE-- NOT REFERRING TO GOING INTO A SETTING OR RISING SUN-- THIS IS NORMAL DAYLIGHT BETWEEN 9:00 AM AND 6:00 PM. METAL DASH PIECES REFLECT IN SIDE MIRRORS AND MAKE IT DIFFICULT TO SEE APPROACHING CARS

6/6/2016

WHILE TRAVELING TO KANSAS CITY EARLY MORNING 4.24.17 AT 6AM I TOOK EXIT 123B TO MERGE ONTO I35 SOUTH FROM I80. WHEN MERGING ONTO I35S I ENCOUNTERED A LARGE "POT HOLE" OR WHAT I WOULD CALL A MAN HOLE THAT BLEW BOTH MY DRIVERS SIDE TIRES AND DID SIGNIFICANT DAMAGE TO MY SUSPENSION. I HAD A WDM POLICE OFFICER REVIEW THE LARGE HOLE AND IDENTIFIED IT AS NEEDING REPAIR. A FEW HOLES LATER THE DOT WAS OUT TO THE AREA REPAIRING. I WOULD LIKE SOMEONE TO CONTACT ME ABOUT THE DAMAGE TO MY VEHICLE.

4/24/2017

WE HAD MICHELIN TIRES ON OUR VEHICLE WHEN WE BOUGHT THE VEHICLE BRAND NEW. THE TIRES WERE NEVER RIGHT. WE KEPT ASKING THEM AT THE FORD DEALER TO CHECK THEM BUT THEY SAID THEY WERE FINE. AT 32,000 MILES, THEY SAID WE NEEDED TIRES. I WAS UNDER THE UNDERSTANDING THAT 70,000 MILES WERE ON THESE TIRES. WE JUST GOT NEW TIRES FROM WALMART AND THEY WERE SAME SIZE BUT WE PUT CONTINENTAL AND IT RIDES SO MUCH BETTER. WONDERING IF THERE IS A RECALL ON THESE TIRES OR IF WE CAN GET A REFUND ON THESE TIRES. THEY ARE 235/50R18----THE TIRE ALSO SAYS E2 0203598 0213542 S2WR2. WE JUST WENT TODAY AND GOT 4 NEW TIRES AND WE HAVE 40,600 MILES ON THE ESCAPE. BUT THE TIRES WERE NEVER RIGHT. THANK YOU!!

8/15/2017

VEHICLE EXHIBITS SEVERE INTERMITTENT BRAKE SQUEAL. THREE TIMES IN FOR SERVICE. 1ST TIME, NO PROBLEM FOUND. SECOND TIME, WITH VIDEO EVIDENCE OF SQUEAL, TECH DIAGNOSED LEFT REAR BRAKE. DEGLAZED AND AND CLEANED. 3RD TIME, PADS CHANGED AND ROTORS MACHINED. NO CHANGE. SQUEAL RETURNED IN TWO DAYS. ADVISED BY FORD THIS IS NORMAL, BUT I COULD TAKE IT TO ANOTHER DEALER FOR SERVICE. THREE TIMES IN ONE MONTH. *JS

2/24/2015

THE FRONT DRIVER SIDE WHEEL WHEN BACKING SQUEALS EVERY TIJME AND EVERY DAY SSINCE WE HAD THE CAR. HERE IT IS JULY ALMOST AUG. HAD BROUGHT THE CAR IN TO THE DEALER ONCE IN MARCH AND AGAIN FOR THE SAME THING LAST WEEK FRIDAY. THEY TELL ME AND MY WIFE THAT THEY CAN NOT GET IT TO DO IT AT THE DEALER. MY WIFE AND I WAS SITTING IN MY OTHER ESCAPE GETTING READY TO LEAVE WHEN THEY BACKED IT UP AND BOTH MY WIFE AND I HEARD IT FROM MY CAR AND THEY SAY THEY CAN NOT DUPLICATE THE PROBLEM? BOLD LIE. THEY SAY THE SQUEAL IS ALSO NORMAL THAT IS ANOTHER BOLD LIE. THEY JUST DO NOT WANT TO REPLACE THE PADS ON T HE CAR A $44 DOLLAR ITEM TO SATISFY A CUSTOMER FROM HEARING THAT HORIDOUS NOISE EVERYDAY. IF IT IS NORMAL THEN WHY MY 2014 ESCAPE DOES NOT DO IT?

7/22/2015

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE ATTEMPTING TO GET OUT OF THE WAY OF AN AMBULANCE, THE VEHICLE DROVE OVER A PATCH OF BLACK ICE. THE VEHICLE SLID TO THE RIGHT SIDE OF THE ROAD AND TRAVELED DOWN A TEN FOOT EMBANKMENT. THE VEHICLE CRASHED INTO A WALL AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUFFERED A MILD CONCUSSION AND LACERATIONS ON BOTH SIDES OF HIS EARS. THE CONTACT RECEIVED MEDICAL ATTENTION ON THE SCENE. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,361.

3/2/2015

TL* THE CONTACT OWNED A 2015 FORD ESCAPE. AFTER MERGING TO THE SIDE OF THE ROAD, THE AIR BAG DEPLOYED AND KNOCKED THE CONTACT UNCONSCIOUS. AFTER AWAKING, THE CONTACT STATED THAT THE VEHICLE CRASHED INTO A BARRIER. THE CONTACT SUSTAINED UNKNOWN INJURIES THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS UNABLE TO CONFIRM IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 9,000.

9/28/2015

CONTROLLER ARM BROKE OFF LEFT REAR. DEALERSHIP THINKS WE RAN SOMETHING OVER. WE SAW NOTHING IN THE ROAD. IT HAS BEEN TURNED IN TO OUR INSURANCE CO. FOR THE REPAIR COST. AT THE TIME WE WERE TRAVELING 70 MPH ON THE FREEWAY. IT WAS 1 PM CLEAR WEATHER AND LIGHT TRAFFIC. THE CARS IN FRONT OF US DID NOT BREAK OR SWERVE TO INDICATE THEY SAW SOMETHING IN THE ROAD.

2/24/2016

AT 32,000 MILES SUSPENSION WAS MAKING LOAD KNOCKS WHILE DRIVING AT LOW SPEEDS. AT HIGHWAY SPEEDS NOISES SUPRESSED BY ROAD NOISE, BUT STILL PRESENT. DEALER INSPECTION FOUND FRONT STABILIZER LOOSE, STABLIZER LINK BARS BOTH FRONT AND REAR LOOSE WITH DEFECTIVE RUBBER BUSHINGS ON SOME POINTS. ALL REPAIRED. AT 42,000 MILES NOISES HAVE RETURNED AND SAME CONDITIONS ARE PRESENT.

6/9/2016

WHILE BACKING INTO A PARKING SPACE, THE ABS AND TRACTION CONTROL LIGHTS STARTED FLASHING AND AUDIBLE WARNINGS SOUNDED. THE CAR STARTED SHAKING. I WAS UNABLE TO STOP OR STEER MY CAR. I HAD A LOW SPEED COLLISION WITH A PROPERLY PARKED CAR. THANK GOD NO ONE WAS INJURED. HAD THIS HAPPENED ON AN OPEN ROAD THE OUTCOME WOULD HAVE BEEN DIFFERENT. I HAD REPORTED THIS PROBLEM TO MY DEALER PREVIOUSLY. THEY APPLIED AN EXISTING RECALL SAYING THAT IT FIXED THE ISSUE. THAT WAS ON THE 20TH OF OCTOBER 2015. THE CAR IS BEING TOWED TO MY DEALER'S BODY SHOP FOR INSPECTION BY USAA. I NEVER WANT TO DRIVE IT AGAIN. I AM TOLD TO TRADE IT IN . HOW IN GOOD CONSCIENCE CAN I DO THAT??

11/18/2015

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE BRAKING, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE VEHICLE VEERED INTO THE OTHER LANE. THE VEHICLE WAS TAKEN TO SEVERAL MECHANICS, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER STATED THAT THE VEHICLE WAS SAFE TO DRIVE, ALTHOUGH THE FAILURE OCCURRED DAILY. THE TIRES WERE ALSO CHECKED AND WERE VERIFIED AS SAFE AND IN GOOD CONDITION. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 15,000.

6/1/2016

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING AT A LOW SPEED, THE VEHICLE ACCELERATED IN EXCESS INDEPENDENTLY. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. THE VIN WAS UNAVAILABLE.

11/30/2015

ENGINE FAILS TO ACCELERATE FROM STOP. (RANDOM) WHILE IN PITTSBURGH TRAFFIC, VEHICLE RUNS FINE, STOP AT STOP LIGHT OR STOP SIGN WAITING FOR TRAFFIC TO PASS. TRY TO TAKE OFF AND VEHICLE STARTS MOVING LIKE IT SHOULD AND THEN SUDDENLY LOSES ACCELERATION, ENGINE IS UNRESPONSIVE TO THROTTLE, RPMS GO DOWN TO JUST ABOVE IDLE WITH GAS PEDAL PRESSED TO FLOOR, IDLE WHEN RELEASED. THIS IS A SAFETY ISSUE, CAN CAUSE A MAJOR ACCIDENT IF NOT CONSCIENCE OF TRAFFIC AROUND YOU AND KEEPING IN MIND THAT THE CAR MAY ACT UP WHEN PULLING INTO TRAFFIC. IT IS IN DEALERSHIP NOW, FORD TECHNICIANS ARE HAVING A HARD TIME FINDING CULPRIT OF PROBLEM.

12/7/2015

THIS ISN'T PERTAINING TO MY VEHICLE, BUT THIS IS RATHER A COMPLAINT ABOUT THE CURRENT BRAKE LIGHT STYLING TRENDS IN MOST NEWER VEHICLES (NOT JUST THE FORD ESCAPE, BUT I'VE ALSO SEEN IT IN OTHER MAKE/MODEL VEHICLES AS WELL). THE ISSUE IS THE BRAKE LIGHTS SHOULD BE NOTICEABLE AND DISTINGUISHABLE WHEN THE BRAKES ARE ENGAGED, BUT IN THE CASE OF THE FORD ESCAPE (AND SEVERAL OTHER VEHICLES), THE BRAKE LIGHTS ARE A SIMPLE STRIP OF WHAT I PRESUME ARE LED LIGHTS THAT ARE VERY DIM AND HARD TO TELL THAT THEY ARE LIT (EXCEPT MAYBE AT NIGHT), ESPECIALLY WHEN THE BODY VEHICLE IS SIMILARLY RED IN COLOR. I ALMOST HIT ONE THE FORD ESCAPE BECAUSE I COULD NOT TELL (UNTIL I WAS UP CLOSE AND WAS THEN ABLE TO SEE THAT THE THIN BAND OF BARELY LIT LIGHTS WERE ACTUALLY LIT), AND ONLY REALIZED THEY WERE BRAKING DUE TO THE RELATIVE SPEEDS OF NEARBY VEHICLES. THESE NEW "STYLES" FOR THE BRAKE LIGHTS SHOULD BE LOOKED AT AS I BELIEVE THEY POSE A SAFETY HAZARD RATHER THAN BEING A SAFETY FEATURE. *TR

4/20/2015

I RECENTLY SENT THIS TO FORD - I AM NOT A FORD OWNER BUT I'VE BEEN BEHIND SEVERAL ESCAPE'S AND A SMALLER MODEL HATCHBACK. BOTH HAD THEIR HEADLIGHTS ON BUT THEIR TAIL LIGHTS WERE NOT. I SEE THIS AS A HUGE SAFETY ISSUE AND WHILE I UNDERSTAND THE DRIVER CAN SELECT ANOTHER SETTING - THEY DON'T KNOW THAT! AND SOMEONE IS GOING TO GET INTO A TERRIBLE ACCIDENT. SEND A RECALL TO YOUR OWNERS! FORD'S RESPONSE - MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE TAIL LAMPS FUNCTIONALITY ON FORD VEHICLES. FROM TIME TO TIME NEW VEHICLE OPTIONS/FEATURES ARE ADDED, DELETED OR MODIFIED. DECISIONS TO MAKE THESE CHANGES TAKE INTO ACCOUNT FACTORS SUCH AS MARKET TRENDS, CUSTOMER DEMANDS, ENGINEERING ADVANCES AND DEALERSHIP INPUT. WE HAVE DOCUMENTED YOUR COMMENTS WHICH WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT FOR REVIEW AND CONSIDERATION. MOREOVER, FORD MOTOR COMPANY AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK. DURING AN INVESTIGATION FORD CO-OPERATES FULLY WITH NHTSA. DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY I'VE TRIED TO NOTIFY THE DRIVERS BUT FLASHING MY HEADLIGHTS AT THEM ONLY MAKES THEM THINK THAT I WANT TO GET AROUND THEM AND THEIR IS NO WAY TO TALK TO THEM ON THE FREEWAY. AT THE VERY LEAST PLEASE MAKE FORD NOTIFY THEIR DRIVERS OF THE CORRECT SETTING FOR THEIR CARS. THANKS FOR LISTENING. P.S. I ACTUALLY DON'T KNOW THE CAR YEAR, BUT SINCE I'VE NOT NOTICED THIS BEFORE I BELIEVE IT TO BE NEW MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

1/13/2016

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN IN FOR SERVICE AT BERKLIN FORD IN BEDFORD, VA. THE MECHANIC DISCOVERED THAT THE WHEEL LUG NUTS WERE SWOLLEN DUE TO EXPOSURE TO WATER AND THE LUG NUT WRENCH WAS TOO SMALL TO INSERT OVER THE LUG NUTS. THE NUTS HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 50,000.

11/21/2017

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE DEALER (LAKE KEOWEE FORD, 859 BYPASS 123, SENECA, SC 29678) INFORMED THE CONTACT THAT THERE WAS A DEFECT WITH THE LUG NUTS ON THE TIRES. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE AWARE OF THE DEFECT WITH THE LUG NUTS. DUE TO THE LUG NUTS PASSING THE NEW VEHICLE WARRANTY OF 3 YEARS OR 36,000 MILES, THEY CONSIDERED IT TO BE NORMAL WEAR AND TEAR. THE DEALER REFUSED TO ROTATE THE TIRES DUE TO THE LUG NUTS. THE HEAD OF THE DEALER'S SERVICE DEPARTMENT ADVISED THE CONTACT NOT TO BUY FORD'S LUG NUTS AND SUGGESTED A DIFFERENT BRAND. THE FAILURE MILEAGE WAS 63,797.

2/16/2018

MY WIFE HAD A FLAT TIRE ON THIS BRAND NEW CAR AFTER ONLY ABOUT 1,600 MILES. THE TIRES ON THIS NEW CAR ARE THE CONTINENTAL CONTIPROCONTACT 235/45 R19 95H. THERE APPEARED TO BE A SMALL GASH/SLIT TOWARD THE RIM OF THE RIGHT REAR TIRE -- ON THE SIDE OF THE TIRE. MY WIFE DOES NOT RECALL DRIVING OVER ANY ROAD HAZARD THAT WOULD HAVE CAUSED SUCH A GASH/SLIT. THERE WAS ALSO AIR SEEPING FROM THE TIRE WHERE IT MEETS THE RIM WHEN I TOOK IT INTO OUR FORD DEALERSHIP TO FIND OUT WHERE THIS WAS LEAKING. DOESN'T SEEM TO ME THAT WE NECESSARILY DID ANYTHING TO CONTRIBUTE TO THIS TIRE GOING FLAT AND I JUST WANTED TO REPORT IT SINCE THIS HAPPENED ONLY AFTER 1,600 MILES OF DRIVING ON THIS NEW CAR. THANK YOU. *TR

2/1/2015

MY WIFE EXPERIENCED A SECOND TIRE FAILURE TODAY WHILE DRIVING DOWN THE ROAD. OUR 2015 FORD ESCAPE HAS 11,011 MILES ON IT. THE FIRST FAILURE OCCURRED IN MID-JANUARY 2016 WHEN THE VEHICLE HAD 9,537 MILES ON IT. THE SIDEWALL ON BOTH TIRES SHOWED A LARGE CRACK IN IT AFTER THE FAILURE. BOTH FAILURES WERE NOT THE RESULT OF STRIKING A ROAD HAZARD. THE TIRE DEFLATION LIGHT CAME ON RIGHT AWAY WHEN THE FAILURES OCCURRED. THE FAILURES DID NOT RESULT IN A COLLISION SINCE THEY OCCURRED AT A SPEED OF APPROXIMATELY 25MPH AND THERE WASN'T ANY TRAFFIC AROUND. THE FIRST FAILED TIRE WAS REPLACED WITH THE SAME MICHELIN TIRE. MY WIFE AND I HAVE BOTH BEEN DRIVING 40+ YEARS AND I'VE NEVER EXPERIENCED A PROBLEM LIKE THIS WITH ANY OF MY VEHICLES OR WITH A MICHELIN TIRE IN THE PAST. I STRONGLY SUSPECT THERE IS A DESIGN ISSUE OR MANUFACTURE DEFECT WITH THESE TIRES. IT HAS BEEN A RARE INSTANCE WHEN THIS VEHICLE HAS BEEN OPERATED ON THE HIGHWAY. I AM RELUCTANT TO DO SO WITH THESE TIRES ON THE VEHICLE, AND EQUALLY RELUCTANT TO REPLACE THIS SECOND FAILURE WITH A LIKE MICHELIN CONSIDERING THE COMPLAINTS I HAVE FOUND REGISTERED WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION AFTER RESEARCHING THIS TIRE ON THE NHTSA.GOV WEBSITE. I DO HAVE PHOTOS OF THE SECOND FAILED TIRE TO DOCUMENT THE DAMAGE AND TIRE DOT # SINCE I WILL BE REPLACED THE FAILED TIRE TOMORROW.

3/17/2016

I WAS STOPPED AT A REDLIGHT AT AN INTERSECTION, WHEN I WAS REAR ENDED BY A CAR. MY SON AND I WERE IN THE FRONT SEATS. WE WERE WEARING OUR SEATBELTS. WE WERE THROWN FRONTWARD AND THEN THROWN BACKWARD. MY SONS SEAT WAS LAYING COMPLETELY FLAT. MY SEAT HAD FLOWN BACK AND HIT MY WIFE, WHO WAS SITTING BEHIND ME,WEARING HER SEATBELT. MY INJURIES WERE A BROKEN RIGHT FIBULA AND LEFT RIB CLINICAL FRACTURES. MY SONS INJURIES WERE A CONCUSSION AND WHIPLASH. MY WIFE HAD FACIAL ABRASIONS AND LEFT RIB CLINICAL FRACTURES. WE WERE ALL TRANSPORTED TO THE HOSPITAL BY AMBULANCE, HAD NUMEROUS TESTING DONE, SPENT THE NIGHT AND HALF THE NEXT DAY. LEFT THE HOSPITAL STILL IN PAIN.

3/26/2016

WHILE I WAS DRIVING, THE DRIVER ELECTRIC SEAT BEGAN ADJUSTING ITSELF. WHEN I TRIED TO RETURN IT TO ITS POSITION, IT LAID BACK MORE. I SELECTED THE POSITION MEMORY BUTTON AND IT DID NOT RETURN IT TO ITS POSITION. THE SEAT CONTINUED TO RECLINE UNTIL IT WAS FULLY RECLINED. THANKFULLY MY GRANDCHILDREN WERE NOT WITH ME AS IT COULD HAVE HURT THEM IN THEIR BOOSTER SEATS. WOULD REQUEST THAT ALL ELECTRIC SEATS HAVE A MANUAL OVERRIDE BUILT IN TO AVOID UNINTENDED INJURY AND ESCAPE FROM THE SAFETY ENGINEERING APPROVED FOR THE VEHICLE. THE OWNERS MANUAL HAS SEVERAL PAGES ON PROPER SEAT ADJUSTMENT BUT NOTHING ON HOW TO CORRECT A FAULTY ELECTRIC SEAT THAT DOES NOT RESPOND AS INTENDED. THIS WOULD ALLOW THE SAFETY AND HAZARD PREVENTION ENGINEERED INTO THE DESIGN TO CONTINUE UNTIL SERVICE WAS AVAILABLE AND WOULD PREVENT UNINTENTIONAL INJURY IF SERVICE WAS NOT AVAILABLE IMMEDIATELY

2/18/2019

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE HANDLE FOR THE HATCHBACK FRACTURED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, THE VEHICLE FAILED TO SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/31/2016

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE LIFTGATE ON THE VEHICLE KEPT COMING DOWN AND WOULD NOT STAY SUSPENDED. THE DEALER (JIM NAVARRE FORD, 2051 W MONROE RD, ALMA, MI 48801) WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS TAKEN TO THE DEALER A TOTAL OF THREE TIMES, BUT NO FAILURES COULD BE FOUND. THE FAILURE MILEAGE WAS 17,000.

3/1/2018

TL* THE CONTACT OWNS A 2015 FORD ESCAPE (NA). THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE REAR WHEEL WELLS WERE RUSTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS A KNOWN ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. UPDATED 03/04/15*LJ UPDATED 10/15/2015*JS

12/22/2014

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE HANDLE FOR THE HATCHBACK FRACTURED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ON ANOTHER OCCASION, THE VEHICLE FAILED TO SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

10/31/2016

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE DOORS WOULD NOT LATCH. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

12/7/2016

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE SHADE OF THE SUN ROOF RETRACTED, THE GLASS EXPLODED UPWARD. THERE WERE NO INJURIES. THE CONTACT STOPPED THE VEHICLE ON THE SIDE OF THE ROAD AND THEN DROVE HOME. THE VEHICLE WAS TAKEN TO NEWBERG FORD IN NEWBERG, OREGON FOR DIAGNOSTIC TESTING. THERE WAS NO EXPLANATION AS TO WHY THE SUN ROOF EXPLODED. THE VEHICLE WAS REPAIRED BY AN UNKNOWN INDEPENDENT GLASS SPECIALIST. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

3/20/2018

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO HUFF FORD (1135 E MAIN ST, WYTHEVILLE, VA 24382, (276) 228-3108) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 75,000. *TT CONTACT STATES VEHICLE WAS REPAIRED BY HUFF FORD ON 07/09/2018. *TT

7/2/2018

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. THE CONTACT STATED THAT THE REAR DRIVER SIDE OF THE VEHICLE MOVED AND SHIFTED INADVERTENTLY. ALSO, THE REAR OF THE VEHICLE MADE AN ABNORMAL CLUNKING SOUND. DUE TO THE FAILURE, THE REAR PASSENGER TIRE WAS DETERIORATING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER (MULLINAX FORD OF PALM BEACH, 1210 NORTHLAKE BLVD, LAKE PARK, FL 33403, (561) 275-2052) WAS MADE AWARE OF THE FAILURES, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 46,000. *TT

7/24/2018