2015 Ford Edge Owner Complaints

SEVERAL OCCURRENCES OF STALLING WHEN COMING TO/NEAR STOP AND ACCELERATING. THE PROBLEM HAS HAPPENED ABOUT ONCE PER MONTH (FOUR TIMES OVER FOUR MONTHS). OCCURRENCES INCLUDE COMING TO A STOP AT A RED LIGHT, SLOWING FOR A SPEED BUMP, AND SLOWING TO MAKE A TURNS. SIGNIFICANT RISK OF AN ACCIDENT FROM THE CAR STALLING IN THE MIDDLE OF TRAFFIC OR HIGH SPEED INTERSECTION.

7/7/2015

I HAD JUST MADE A RIGHT TURN ONTO A SECONDARY ROAD FROM A FOUR LANE HIGHWAY. AS I WAS COMING OUT OF THE TURN THE CAR LOST POWER AND WOULD NOT EXCELLERATE. I WAS ABLE TO COAST TO A NEARBY PARKING LOT. I CUT THE CAR OFF (RADIO AND INSIDE CONSOLE WERE WORKING.) AFTER 30 SECONDS RESTARTED THE CAR AND IT SEEMED OK. IF I HAD CONTINUED ON THE HIGHWAY WITH SPEED LIMITS OF 55-60 MPH, THERE WOULD HAVE BEEN A REAL CHANCE OF A REAR END COLLISION. VERY DANGEROUS PROBLEM. ON LINE SITE CARGURUS.COM/CARS/DISCUSSION-T35446_DS471580 LIST PAGE AFTER PAGE OF EXAMPLES OF EXACT SAME PROBLEM WITH OTHER FORD EDGES DATING TO 2009. TOOK CAR TO DEALERSHIP TODAY 8-17-15 AND TECH'S COULD NOT FIND ANYTHING AMISS. TOLD THEM ABOUT WEB SITE AND PROBLEM WITH THROTTLE ASSEMBLY. IF THROTTLE STICKS IN OPEN POSITION, COMPUTER CUTS POWER TO ENGINE. DEALERSHIP PRETTY MUCH DISMISSED WHAT I HAD TO SAY. ENGINE SHOULD NOT CUT OFF FOR NO REASON. VERY ANXIOUS THAT THIS WILL HAPPEN AGAIN AND OUTCOME WILL NOT BE GOOD. THERE WAS AN ERROR MESSAGE ON THE CONSOLE, BUT I WAS SO FRAZZLED I DID NOT WRITE IT DOWN.

8/17/2015

RIGHT REAR CHILD LOCK FAILED. MY 3 YEAR OLD WAS ABLE TO OPEN THE DOOR AND ONCE HE OPENED IT THE DOOR BECAME JAMMED AND WOULD NO LONGER CLOSE. ROADSIDE ASSISTANCE WAS CALLED. VERY UPSET ABOUT INCIDENT BECAUSE IF MY SPEED WOULD HAVE BEEN FASTER AND AN OLDER CHILD WOULD HAVE OPENED IT THERE COULD HAVE BEEN INJURIES.

5/12/2015

THE CAR LEAKS WATER WHEN IT RAINS. THERE WERE PUDDLES OF WATER ON THE FLOOR... THE COMPLETE CRUMPLE ZONE WAS FILLED WITH WATER PUSHING UP THROUGH THE PADDING AND CARPET. FORD FAILED TO PUT A NECESSARY SEAL BETWEEN THE DOOR AND THE FRONT FENDER. IN ADDITION TO THE INTERIOR DAMAGES TO THE CAR, I AM WORRIED OF THE STRUCTURE INTEGRITY OF THE CRUMPLE ZONE AND FRAME CAUSED BY WATER SITTING IN THE CAR FOR MONTHS.

6/25/2015

WHILE MAKING A RIGHT TURN ENGINE STALLED AND ACCESSORIES ARE RUNNING LIGHT WARNING APPEARED ON INSTRUMENT CLUSTER. CAR HAD NO POWER AND GREEN LIGHT ON PUSH BUTTON START WAS FLASHING. PUT VEHICLE IN PARK AND IT RESTARTED. APPEARS THIS IS AN ON GOING PROBLEM.

8/22/2015

THIS REPORT IS AN UPDATE TO COMPLAINT: 10788647. THIS VEHICLE, A 2015 FORD EDGE SEL WITH A 3.5L ENGINE, WAS REPAIRED BY A FORD DEALERSHIP FOR A STALLING/LOSS OF POWER WHILE DRIVING ISSUE. THE DEALERSHIP HAD THE VEHICLE FROM NOVEMBER 5-13, 2015, AND REPROGRAMED THE PCM IN ORDER TO CORRECT THE STALLING CONDITION. INITIALLY, THIS ACTION SEEMED TO RESOLVE THE STALLING ISSUE. HOWEVER, IN RECENT DAYS THE GAS MILEAGE HAS DROPPED ABOUT 3 MPG, AND ON TUESDAY, DECEMBER 22, 2015, AT 7:25PM THE EDGE STALLED WILL DRIVING (NOT ACCELERATING, DECELERATING, OR TURNING) AND THE ENGINE QUIT. THE VEHICLE SIMPLE STALLED AND LOST TOTAL POWER WHILE DRIVING. THERE WERE NO WARNING OR ERROR LIGHTS. THE ONLY MESSAGE WAS "FULL ACCESSORY POWER ACTIVE." I HAD TO PLACE THE VEHICLE IN PARK IN ORDER TO RESTART, WHICH I WAS ABLE TO DO. FORTUNATELY, I WAS NOT ON A BUSY ROADWAY WHEN THE VEHICLE STALLED. THE DEALERSHIP ADVISED ME TO BRING THEM THE VEHICLE THE NEXT DAY, DECEMBER, 23, 2015, AND THE VEHICLE HAS REMAINED IN THEIR POSSESSION SINCE THAT TIME. THIS ISSUE IS DANGEROUS. I LIVE IN A MAJOR METROPOLITAN AREA AND TRAVEL INTERSTATES EVERYDAY. IF IT STALLS WHILE I AM ON THE INTERSTATE, THE SITUATION COULD BE DISASTROUS.

12/28/2015

I WAS ABLE TO DRIVE MY BRAND NEW 2015 EDGE WITH THE BATTERY LIGHT ON AND WAS TOLD THAT IT MAY BE A FAULTY LIGHT THAT WOULD TURN OFF. COUPLE OF WEEKS LATER LIGHT WAS STILL ON. I TOOK THE CAR TO MY NEAREST DEALER AND WAS TOLD MY ALTERNATOR HAD TO BE REPLACED AND THAT I SHOULD NOT DRIVE THE CAR FURTHER. I WAS OUT OF A CAR FOR 1 WEEK BECAUSE PARTS WERE NOT AVAILABLE .

5/12/2015

DROVE EDGE ALL DAY WITH NO PROBLEMS,THEN FOR NO REASON,THE DISPLAY IN DASH WENT BLANK. NO WARNING LIGHTS CAME ON. COULD NOT TELL SPEED, RADIO WOULD NOT WORK, STEERING WAS SLUGGISH, VEHICLE DROVE ROUGH, FRONT WINDOWS WOULD NOT OPERATE, BUT REAR WINDOWS WORKED. LUCK I WAS 1 MILE FROM DEALER; MANAGED TO LIMP TO DEALER WHERE I CONTACTED MY SALESMAN. HE DROVE AROUND PARKING LOT AND HAD SAME PROBLEMS.LEFT EDGE AT DEALER. NEXT DAY CALLED SERVICE DEPT. AND ADVISED THEM OF SAME ISSUES AND WAS TOLD THEY HAVE NEVER HAD ANYTHING LIKE THAT IN FOR REPAIR. HAVE ONLY HAD VEHICLE 30 DAYS, BOUGHT NEW , ONLY 680 MILES.

9/22/2015

MY CAR LOST ACCELERATION AT 65 MPH ON THE HIGHWAY. INDICATOR LIGHTS ILLUMINATED AND AFTER PULLING OVER AND TURNING THE CAR OFF WAS ABLE TO ACCELERATE AGAIN. WAS ABLE TO PULL OVER TO THE SIDE OF THE HIGHWAY WITH NO ACCELERATION. I WAS IN THE SLOW LANE, THIS COULD HAVE BEEN A POTENTIALLY LIFE THREATING SITUATION IF I WOULD HAVE BEEN IN A DIFFERENT LANE WITH FASTER MOVING TRAFFIC. AFTER THE CAR WAS TURNED OFF AND THEN ON AGAIN, WAS ABLE TO ACCELERATE. DROVE ABOUT 5 MILES TO TAKE THE VEHICLE TO THE DEALERSHIP AND LOST ACCELERATION COMPLETELY AGAIN. PURCHASED NEW IN DECEMBER 2015, CURRENTLY HAS 5222 MILES. THIS IS THE SECOND ISSUE WITH THE CAR. THE FIRST ISSUE WAS WITH THE BACK PASSENGER DOOR. IT WAS NOT ALIGNED PROPERLY AND SOUNDED LIKE AIR WAS COMING IN. HAD TO HAVE DOOR REALIGNED.

5/3/2016

I WAS DRIVING DOWN THE HIGHWAY AT THE SPEED LIMIT WHEN SUDDENLY MY VEHICLE'S GAS PEDAL STOPPED WORKING. I IMMEDIATELY FELT THE CAR DECELERATE AND TRIED TO PRESS THE GAS PEDAL TO KEEP UP WITH TRAFFIC, BUT MASHING THE GAS HAD NO EFFECT AT ALL. I WAS IN THE LEFT LANE OF A 3 LANE HIGHWAY AND MANY CARS BEGAN SWERVING TO PASS US ON THE RIGHT SO IT WAS EXTREMELY DIFFICULT TO COAST TO THE SHOULDER. THERE WERE 2 NEAR MISSES WITH OTHER CARS AND IT COULD HAVE BEEN A VERY BAD CRASH. FORD NOW TELLS ME THAT THEY ARE HAVING PROBLEMS WITH THE "TROTTLE BODIES" ON MANY OF THEIR CARS AND THE PART IS BACKORDERED. THEREFORE IT COULD BE 2-3 WEEKS BEFORE MY CAR IS REPAIRED. I PURCHASED THIS CAR IN JANUARY OF 2016 BRAND NEW OFF THE LOT, LESS THAN 6 MONTHS LATER I EXPERIENCED AN EXTREMELY DANGEROUS EQUIPMENT FAILURE WITH NO WARNING WHATSOEVER. FORD CUSTOMER SERVICE DOES NOT SEEM THE LEAST BIT CONCERNED THAT THEIR CUSTOMERS ARE NOT ONLY INCONVENIENCED BY THIS ISSUE, BUT ALSO PLACED DIRECTLY IN HARMS WAY.

5/23/2016

VEHICLE SHUT DOWN WHILE DRIVING ON A STRAIGHT SECTION OF ROAD. ERROR SAID "FULL ACCESSORY POWER ACTIVE". NOTHING WAS PLUGGED IN TO ANY ACC. PORTS. VERY DANGEROUS AS YOU HAVE TO PLACE VEHICLE IN PARK TO RESTART

5/9/2016

IN A PARKING GARAGE, TURNING RIGHT AT SLOW SPEED AND VEHICLE STALLED. NO WARNING, ALL WAS GOING SMOOTH UNTIL VEHICLE JUST STALLED. VEHICLE RESTARTED. INFORMED DEALER. DEALER SERVICE DEPARTMENT "REPROGRAMED PCM PER TSB 15-0123". THOUGHT ALL WAS TAKEN CARE OF UNTIL STALLED AGAIN IN MARCH. SO REPORTING NOW.

5/14/2016

THE DRIVER SIDE CARPETING HAS NOTHING TO HOLD UP THE EDGE/TOP OF THE CARPET ABOVE THE DEAD-PEDAL AND OBDII PORT. THE CARPET HAS BEEN SLOWLY FALLING DOWN AND REPLACED ONCE UNDER WARRANTY BY FORD. THIS HAS NOT FIXED THE ISSUE WITH THE TOP FALLING DOWN. THIS CAN CAUSE SERIOUS INTERFERENCE WITH THE DRIVER'S FEET WHILE OPERATING THE PEDALS. ALREADY THERE IS BARELY ENOUGH ROOM FOR MY FOOT TO REST ON THE DEAD PEDAL ALREADY (SIZE 9) WITHOUT HITTING ITEMS ABOVE THE DEAD-PEDAL NOT TO MENTION ADDING THE WORRY AND DANGEROUS FALLING CARPET ON THE THE DRIVER'S FOOT. FORD NEEDS TO REVISIT THIS AND CREATE SOME ATTACHMENTS TO HOLD THE TOP OF THE CARPET UP.

1/19/2016

THE REAR TAIL LIGHT ON THE 2015 FORD EDGE SEL HAS DEVELOPED CRACKS WHICH LEAK AND CAUSE CONDENSATION AND WATER TO BUILD UP INSIDE THE TAIL LIGHT. THIS CREATES THE POTENTIAL FOR A ELECTRICAL SHORT OR FIRE.

6/2/2016

REAR PANEL ON PANORAMIC SUNROOF CRACKED. DEALER CLAIMS WARRANTY WILL NOT COVER GLASS. 5200 MILES ON CAR. LESS THAN A YEAR OLD. NOT SURE WHEN IT HAPPENED. OPENED SHADE YESTERDAY AND NOTICED IT FOR FIRST TIME. NO OBVIOUS ROCK CHIP.

6/24/2016

THE VEHICLE WAS PARKED IN MY DRIVEWAY AND OCCUPIED BY MYSELF AND THREE CHILDREN IN THE BACK SEAT. THE WINDOW IMPLODED WHEN THE FRONT PASSENGER DOOR WAS CLOSED AS MY HUSBAND ENTERED THE SUV. MY SON IN THE BACK SEAT RECEIVED A SMALL CUT OVER HIS LEFT EYE, ANOTHER CHILD WAS HIT BY THE GLASS BUT UNINJURED.

3/8/2017

ELECTRONIC POWER STEERING SUDDENLY STOPPED WORKING AT LESS THAN 1000 MILEAGE, WHILE DRIVING LOW SPEED 20MPH IN MOTION TO OUR APARTMENT. THE POWER STEERING IS TOO HEAVY TO DRIVE SPECIALLY MAKING TURNS. SOME CARS AT THE BACK PUSH THEIR HORNS AT US AND IT'S HIGH RISK FOR A CRASH.

3/1/2016

I PURCHASED A BRAND NEW 2015 FORD EDGE ON 12/29/15. ON JANUARY 19, 2016, THE ABS BREAK SYSTEM WENT OUT AND IT TOOK 2 WKS TO FIX.THIS HAPPENED WHEN I WAS 4 HOURS FROM MY HOME AND HAD TO LEAVE IT AT A DEALERSHIP THEN DRIVE 4 HOURS BACK TO GET IT. FORD COULD HAVE CARED LESS. YESTERDAY(5/24/2016),I WAS DRIVING DOWN THE HIGHWAY AT THE SPEED LIMIT (70MPH) WHEN SUDDENLY MY VEHICLE'S GAS PEDAL STOPPED WORKING. I IMMEDIATELY FELT THE CAR DE ACCELERATE AND TRIED TO PRESS THE GAS PEDAL TO KEEP UP WITH TRAFFIC. HOWEVER, STOMPING ON THE GAS PEDAL DID NOTHING TO INCREASE THE SPEED. THERE WERE CARS SLAMMING ON THEIR BRAKES AND SWERVING TO GO AROUND ME. I WAS IN THE LEFT LANE OF A 3 LANE HIGHWAY AND MANY CARS AND 18 WHEELERS BEGAN SWERVING TO PASS ME ON THE RIGHT. IT WAS EXTREMELY DIFFICULT TO COAST TO THE SHOULDER. THE POWER STEERING SEEMED TO BE LIMITED AS WELL.THERE WERE 2 NEAR MISSES WITH OTHER CARS AND IT COULD HAVE BEEN A VERY BAD CRASH. I TURNED THE VEHICLE OFF AND BACK ON AND MADE IT TO MY DESTINATION. BUT, THIS HAPPENED A SECOND TIME ON MY WAY HOME IN THE DARK. I TOOK IT IN THE NEXT MORNING AND USED ALL BACK ROADS BUT EVEN AT A LOWER SPEED, THE SAME THING HAPPENED TWICE. FORD NOW TELLS ME THAT THEY ARE HAVING PROBLEMS WITH THE "THROTTLE BODIES" ON THE 2015 EDGE AND THE PART IS BACKORDERED. THEREFORE IT COULD BE 2-3 WEEKS BEFORE MY CAR IS REPAIRED. I PURCHASED THIS CAR IN DECEMBER OF 2016 BRAND NEW OFF THE LOT, LESS THAN 6 MONTHS & LESS THAN 7K MILES LATER I EXPERIENCED AN EXTREMELY DANGEROUS EQUIPMENT FAILURE WITH NO WARNING. FORD CUSTOMER SVC DOES NOT SEEM THE LEAST BIT CONCERNED THAT THEIR CUSTOMERS ARE NOT ONLY INCONVENIENCED BY THIS ISSUE, BUT COULD BE KILLED! WHAT IS WRONG WITH THEM? DOES SOMEONE HAVE TO DIE TO GET THEIR ATTENTION. I AM STILL EXPECTED TO PAY FORD MOTER CREDIT ON THE CAR. HOWEVER, I AM UNABLE TO DRIVE IT.ONCE AGAIN, DOES SOMEONE HAVE TO DIE?

5/25/2016

5TH STALL 5/16/2016 TURNED LEFT ONTO THE I-90 ON RAMP, HIT THE GAS AND AT ~40 MPH THE CAR SHUDDERED AND WENT INTO LIMP HOME MODE. PULLED SAFELY TO THE SHOULDER AND RAN THE VEHICLE HEALTH REPORT. THE REPORT SHOWS ISSUES WITH HILL ASSIST AND SAFETY RESTRAINTS. (29,359)

5/16/2016

WHILE DRIVING AT 70 MPH ON A BUSY STRETCH OF HIGHWAY, THE VEHICLE JERKED SLIGHTLY, A NOTIFICATION LIGHT (ORANGE WRENCH) CAME ON SAYING TO CHECK THE OWNER'S MANUAL, AND THE ACCELERATOR CEASED TO FUNCTION. I WAS ABLE TO NAVIGATE THE CAR SAFELY TO THE SHOULDER; HOWEVER, THE BRAKING FELT STRAINED AND THERE WAS NO ABILITY TO THROTTLE THE ENGINE AT ANY POINT. UPON STOPPING ANOTHER NOTIFICATION POPPED UP SAYING THAT "HILL ASSIST UNAVAILABLE". ONCE STOPPED, I TURNED THE ENGINE OFF AND LET THE CAR SIT FOR A COUPLE OF MINUTES. THE CAR RESTARTED (ALBEIT ROUGHLY), AND I WAS ABLE TO DRIVE HOME SAFELY. THE CAR IS CURRENTLY AT THE FORD DEALER WHERE THE VEHICLE WAS PURCHASED. NO UPDATE HAS BEEN PROVIDED. THE ONLY FEEDBACK WE'VE GOTTEN WAS THAT THEY MAY "FIND NOTHING". THIS IS A VERY SERIOUS PROBLEM, AND I DO NOT BELIEVE THE VEHICLE IS SAFE TO OPERATE WITHOUT IDENTIFYING AND REPAIRING THIS ISSUE.

6/30/2016

TL* THE CONTACT RENTED A 2015 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH WITH THE HEATED SEATS ACTIVATED, THE FRONT DRIVER SEAT BECAME EXTREMELY HOT AND UNCOMFORTABLE. THE CONTACT TURNED OFF THE HEATED SEATS AND DISCOVERED THAT HER SKIN WAS BLISTERED DUE TO THE FAILURE. THE CONTACT REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.

12/29/2015

ISSUE 1: WHEN AMBIENT AIR TEMPERATURES ARE ABOVE 85 DEGREES THE ENGINE SHUTTERS,ACCELERATES VERY SLOWLY AND THE ENGINE LIGHT FLASHES. THIS HAPPENS CONSISTENTLY ON SHORT AND LONG TRIPS WITHOUT ANY WARNING. ISSUE 2: VENTILATED/COOLED SEATS DO NOT WORK WHEN AMBIENT AIR TEMPERATURES ARE ABOVE 75 DEGREES.

6/10/2016

THROTTLE BODY. FORD EDGE TITANIUM NEW CAR - HAVE FOR ROUGHLY 6 MONTHS - 10,000 MILEAGE DRIVING ON HIGHWAY DOING 65 - 70 MILES AN HOUR. CAR MAKES A BEEP NOISE AND A LARGE WRENCH APPEARS IN THE LEFT SCREEN ON THE DASHBOARD. NO ABILITY TO USE GAS PEDAL WHICH IS NOW LOCKED UP - CANNOT PRESS DOWN. CAR IS SLOWING DOWN. ONLY OPTIONS TO GO TO SIDE OF ROAD AND TURN OFF. CAR CAN BE RESTARTED. TAKE TO DEALERSHIP ASAP (HAPPENS AGAIN ON THE WAY - THIS TIME ONLY DRIVING APPROXIMATELY 30 MILES AN HOUR). DEALERSHIP SAYS IT IS THE THROTTLE BODY AND THEY HAVE ORDERED PART TO REPAIR. BEEN WITHOUT A CAR FOR A WEEK. STILL AWAITING FOR DEALERSHIP TO REPAIR.

6/1/2016

I WAS DRIVING 55 MPH AND CAR POWER DROPPED TO COASTING AND I HAD TO PULL OFF THE ROAD. THE OIL INDICATOR CAME ON. I CALLED TRIPLE A AND THEN TRIED TO RESET THE OIL LIGHT TO RESET AND THE CAR STARTED AGAIN WITH POWER. CANCELLED TRIPLE A. CAR WAS NOT RESET AFTER OIL CHANGE. I COULD HAVE BEEN REAR ENDED!! REALLY SCARED ME.

4/11/2018

THE REAR TAIL LIGHT ON THE 2015 FORD EDGE SEL HAS DEVELOPED CRACKS WHICH LEAK AND CAUSE CONDENSATION AND WATER TO BUILD UP INSIDE THE TAIL LIGHT. THIS CREATES THE POTENTIAL FOR A ELECTRICAL SHORT OR FIRE.

6/2/2016

THE HALOGEN LOW BEAM HEADLIGHTS ON THE 2015 FORD EDGE SEL ARE EXTREMELY WEAK AND PRODUCE VERY LITTLE LIGHT AT NIGHT. THEY END UP CAUSING SEVERE SAFETY ISSUES DERIVED FROM POOR NIGHTTIME VISIBILITY.

6/2/2016

THE REAR GLASS VISTA ROOF PANEL CRACKED ALONG THE ENTIRETY OF THE GLASS ROOF. CRACKS ALL ALONG EVERY EDGE OF THE GLASS THAT DON'T INTERSECT WITH EACH OTHER AND FORD CLAIMS THAT ONE AREA HAD TO BE THE POINT OF IMPACT. THERE IS NO WAY POSSIBLE FOR GLASS TO CRACK ON THE OPPOSITE END AND DOESN'T INTERSECT WITH THE ALLEGED POINT OF IMPACT FOR IT TO HAVE BEEN THE CAUSE. I BELIEVE THE GLASS IS STRUCTURALLY DEFECTIVE AND FORD WILL NOT COVER IT UNDER THE BUMPER TO BUMPER WARRANTY WE PURCHASED FOR THE VEHICLE. FORD GIVES THE SERVICE MANAGER THE AUTHORITY TO DENY THE WARRANTY, YET HAD TO GIVE THE SAME SERVICE MANAGER GUIDANCE ON HOW TO TEST THE GLASS. FORD STATED I NEEDED TO FILE AN INSURANCE CLAIM INSTEAD....UPDATED 09/22/15 *BF UPDATED 3/23/2016*JS

7/6/2015

MY VEHICLE CAME EQUIPPED WITH AN OPTIONAL 2ND ROW INFLATABLE SAFETY BELT. HOWEVER, THEY ARE EXTREMELY DIFFICULT TO CONNECT. MOST PASSENGERS SEATING IN THIS ROW DON'T USE THE SAFELY BELTS SINCE CONNECTING THEM IS SO DIFFICULT. WHEN A CHILD SAFELY SEAT IS INSTALLED (CONVERTIBLE SEAT) IT IS IMPOSSIBLE TO CONNECT THE INFLATABLE SAFELY BELT. I HAVE CONTACTED FORD MOTOR COMPANY BUT HAVE RECEIVED NO RESPONSE. I FIRMLY BELIEVE THIS IS A SAFELY HAZARD.

1/16/2016

TL* THE CONTACT OWNS A 2015 FORD EDGE. WHILE THE CONTACT'S DOGS WERE INSIDE THE PARKED VEHICLE, ONE OF THEM DEPRESSED THE PARK ASSIST BUTTON THAT WAS LOCATED ON THE CENTER CONSOLE OF THE FRONT PASSENGER SIDE OF THE VEHICLE. AS A RESULT, THE VEHICLE BEGAN PARKING ITSELF AND CRASHED INTO A FENCE. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,750. THE VIN WAS UNAVAILABLE.

3/22/2016

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT PLACED THE CHIP FROM THE STARTER BUTTON IN HIS POCKET. WHEN THE CHIP WAS SLIGHTLY BUMPED, IT OPENED THE TRUNK OF THE VEHICLE. AS A RESULT, THE TRUNK BECAME DAMAGED. THE VEHICLE WAS TAKEN TO A BODY SHOP AND THE MECHANIC STATED THAT THE FRAME OF THE VEHICLE NEEDED TO BE REPLACED. THE DEALER DID NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,750.

6/14/2016

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A POWER LIFTGATE FOOT ACTIVATED FEATURE. WHILE THE LIFTGATE WAS OPENED, THE CONTACT REACHED INTO THE REAR PASSENGER SIDE WITH HIS LEG IN AN OUTWARD POSITION. A CHIME SOUNDED ONLY AS THE LIFTGATE WAS IN MOTION. THE MOVEMENT OF THE LEG ALERTED THE LIFTGATE TO ACTIVATE. THE CONTACT'S BODY PREVENTED THE DOOR FROM CLOSING COMPLETELY; HOWEVER, THE CONTACT'S LEFT SHOULDER AND CHEST WERE PARTIALLY PINNED IN NEAR THE TAIL LIGHT AREA. THE LIFTGATE REVERSE SENSOR DID NOT ACTIVATE. THE LIFTGATE MANUAL MECHANISM WAS ENGAGED NUMEROUS TIMES BEFORE OPERATING IN REVERSE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE LIFTGATE MOTOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. UPDATED 09/28/16*LJ THE CONSUMER STATED THE LIFT GATE SHOULD CHIME BEFORE IT BEGAN TO MOVE. THERE SHOULD ALSO BE AN OPTION TO KEEP THE DOOR LOCKED IN THE RAISED POSITION. *JS

7/8/2016

TL* THE CONTACT OWNS A 2015 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LANE KEEPING SYSTEM. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING TORQUE STIFFENED WHILE CHANGING LANES. AS A RESULT, THE VEHICLE MOVED ONE LANE FURTHER THAN WAS NEEDED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO PAGE 20 OF THE SYSTEM MANUAL FOR THE EXACT FUNCTION OF THE LANE KEEPING SYSTEM. THE FAILURE RECURRED. THE CONTACT WANTED TO RETURN THE VEHICLE FOR A REFUND. THE FAILURE MILEAGE WAS 1,036. *TR

10/20/2016

TL* THE CONTACT OWNED A 2015 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. ONLY THE AIR BAG ON THE DRIVER'S SIDE FLOOR DEPLOYED. THE AIR BAG IN THE STEERING WHEEL FAILED TO DEPLOY. THE DRIVER SUSTAINED A CHEST CONTUSION, AND CAUSING A IMPLANT RUPTURE. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A REPAIR FACILITY. THE VEHICLE WAS DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED MONTHS LATER AND DID NOT INVESTIGATE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,616. *TT *TR

1/11/2018