2017 Ford Edge Owner Complaints

CAR LOST POWER IN THE MIDDLE OF DRIVING CAR WAS IN DRIVE ON A STRAIGHT ROAD, APPROXIMATELY 35 MPH WHEN IT LOST POWER. THE ACCESSORIES WERE WORKING,

8/6/2017

ON AUGUST 16, 2017 I RENTED A 2017 FORD EDGE FROM ALAMO AT THE SAVANNAH, GA AIRPORT. ON AUGUST 18, 2017 WHILE EN ROUTE FROM SAVANNAH TO CHARLESTON, SC I WAS STOPPED BY A POLICE OFFICER ON HIGHWAY 17 NEAR YAMASSEE, SC. WHILE ON THE SHOULDER WITH THE CAR RUNNING BUT STATIONARY, SMOKE BEGAN COMING OUT OF THE CAR. MYSELF AND MY FAMILY EVACUATED AND WITHIN 5-10 MINUTES THE ENTIRE CAR WAS ENGULFED IN FLAMES. THE POLICEMAN RADIOED FOR A FIRE TRUCK BUT BY THE TIME THE FIRE WAS PUT OUT, THE ENTIRE CAR AND ALL OF ITS CONTENTS WAS DESTROYED.

8/28/2017

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE THE CONTACT'S DAUGHTER WAS REVERSING OUT OF THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE. ADDITIONALLY, THE STEERING SEIZED AND THE VEHICLE STARTED TO VIBRATE ABNORMALLY. WHILE THE VEHICLE WAS STILL IN MOTION, THE CONTACT'S DAUGHTER JUMPED OUT OF THE VEHICLE AND SUFFERED A CONCUSSION, BRUISES, HEADACHES, BACK ACHES, AND CONTUSIONS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE OPENED DOOR ALSO CAUSED DAMAGE TO THE NEIGHBOR'S VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

9/6/2017

NHTSA SHOULD INVESTIGATE THE POTENTIAL FOR SUDDEN FAILURE OF THE BRAKE PEDAL BRACKET MOUNTED ON THE ENGINE COMPARTMENT BULKHEAD ON FORD VEHICLES THAT UTILIZE THE CJ5Z-7825557-AB MOULDING. THIS BRACKET FAILED ON MY 2017 FORD EDGE THAT WAS TWO WEEKS OLD AND HAD 500 MILES ON THE ODOMETER. COPIES OF THE EXPERT MECHANICS' REPORT AND THE REPORT FROM THE METALLURGIST, WHO WAS HIRED TO CONDUCT AN ANALYSIS AND THE FAILURE MODE OF THE BRAKE BRACKET REMOVED FROM MY VEHICLE AFTER THE ACCIDENT, ARE ATTACHED TO THIS COMPLAINT. DURING THE METALLURGICAL STUDY A BRAND NEW BRAKE BRACKET WAS ANALYZED AND WAS FOUND TO HAVE SIMILAR CRACKS. WHEN THE BRAKE BRACKET FRACTURED AND FAILED, THE BRAKE PEDAL WENT DOWN TO THE FLOOR AND I LOST THE ABILITY TO DECELERATE THE VEHICLE. NONE OF THE BRAKE SYSTEM WARNING LIGHTS CAME ON. THE KEY-LESS IGNITION WOULD HAVE BEEN DANGEROUS TO USE BECAUSE IT WOULD HAVE SWITCHED OFF THE ELECTRICAL CIRCUITS TO THE AIR BAGS. MY FULL ATTENTION WAS FOCUSED ON STEERING THE VEHICLE WHILE ATTEMPTING TO CROSS MULTIPLE LANES OF TRAFFIC AND GET ONTO THE ENTRANCE RAMP TO REDUCE SPEED. SEE THE ATTACHED POLICE REPORT FOR A SUMMARY OF THE ACCIDENT. A FORD ENGINEERING REPRESENTATIVE HAS BEEN ACTIVE IN THE INVESTIGATION SINCE APRIL AND FAILED TO INCLUDE OTHER FORD AND SUPPLIER PERSONNEL IN THE JOINT REVIEW OF THE DEFECTIVE PART OR SUGGESTED ANY ADDITIONAL TESTING. WHEN I STARTED CONTACTING FORD IN OCTOBER, SUDDENLY THEY INSISTED THAT I HAD TO GIVE THEM THE DEFECTIVE PART, SO THEY COULD CONDUCT THEIR OWN TESTING AND REVIEW. I REFUSED TO HAND OVER THE PART AND OFFERED JOINT REVIEWS AND TESTING. FORD REFUSED MY OFFER AND BASICALLY SAID TO TAKE THEM TO COURT. CONTRARY TO WHAT FORD MAY CLAIM, THE DAMAGED VEHICLE AND DEFECTIVE PART ARE STILL OWNED BY ME, BUT BEING HELD BY MY INSURANCE COMPANY SINCE TESTING. *BF *TR

1/13/2018

MFG RECALL #17S16 NHTSA RECALL # 17V427 FORD INC HAS BEEN UNABLE TO COMPLETE THE REPLACEMENT OF THE TORQUE CONVERTER ON OUR NEW 2017 FORD EDGE IN A TIMELY MANNER. OUR NEW FORD EDGE WAS SHIPPED FROM THE FACTORY MID JUNE, BUT NOT DELIVERED TO THE SELLING DEALERSHIP UNTIL 8/11. IT STILL HAS NOT BEEN FIXED AND DELIVERED TO US. OUR SELLING DEALER DOES NOT HAVE ANY INFORMATION FROM FORD INC AS TO WHEN THE SAFETY RECALL WILL BE COMPLETED AND OUR NEW CAR DELIVERED TO US. THE VEHICLE WAS ORDERED BY OUR LOCAL FORD DEALER 5/5/17.

8/21/2017

FORD RECALL 17S16; NHTSA CAMPAIGN 17V427. THE RECALL LETTER, DATED JULY 10, 2017 UNDER THE SIGNATURE OF MICHAEL A. BERARDI SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD INSTRUCTS THE DEALERS TO NOT DEMONSTRATE OR SELL AFFECTED VEHICLES UNTIL REPAIRS HAVE BEEN MADE. I PURCHASED THIS VEHICLE AT BILL PIERRE FORD, SEATTLE, ON AUGUST 19, 2017 AFTER LOCATING IT MYSELF AT EPIC FORD, EVERETT, WASHINGTON. . NO MENTION WAS MADE OF THIS RECALL AND I FOUND OUT ABOUT IT IN EARLY OCTOBER WHEN I CHANGED THE MYCARFAX SMART PHONE APP TO THIS VIN NUMBER. A. THE VEHICLE SHOULD HAVE BEEN FLAGGED BY FORD. B. IT SHOULD NOT HAVE BEEN SOLD TO ME PRIOR TO REPAIR. C. I, AND MY PASSENGERS WERE EXPOSED TO POSSIBLE DANGEROUS CIRCUMSTANCES UP TO DEATH HAD THIS TORQUE CONVERTER FAILED AND ENGINE POWER WAS LOST AT HIGH SPEEDS. D. I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. I WORKED WITH BILL PIERRE SERVICE DEPARTMENT TO GET THIS REPAIR DONE. IT TOOK A MONTH TO GET THE PARTS AND GET THE VEHICLE REPAIRED. THE JULY 10 LETTER NOTES FEDERAL LAW REQUIRES THE REPAIRS BE MADE BEFORE SALE WITH A VIOLATION UP TO $21000. I DO NOT KNOW IF THIS FAILURE WAS ADMINISTRATIVE OR WILLFUL MALFEASANCE, BUT THE EXPOSURE TO HAZARDOUS CIRCUMSTANCES IS DESPICABLE. THE FORD.OEMDTC. COM SITE NO LONGER SHOWS 17S16, I HAVE A PAPER COPY.

11/17/2017

THE REAR HATCH CLOSED ON ME WITHOUT ANY KIND OF WARNING AS I HAD MY HAND'S FULL WITH GROCERIES AN COULD NOT STOP THE DOOR . THE CAR WAS IN PARK THE IGNITION WAS OFF

7/6/2017

I HIT A UTILITY POLE HEAD ON. I SWERVED TO MISS A CAR. I WAS TRAVELING A SPEED AT ABOUT 25 MILES A HOUR. THE AIR BAG DIDN'T DEPLOY.

7/19/2017

2017 FORD EDGE TITANIUM AWD 4CYL - LOSES POWER WHEN DRIVING WHILE DRIVING, ON MORE THAN 5 INSTANCES THE CAR LOSES POWER. ACCESSORIES - LIGHTS, POWER STEERING STAY ON BUT MOTOR SHUTS OFF. SO FAR HAS HAPPENED GOING APPROX 35 MPH AND AND ON 09/20 OCCURRED THREE TIMES, THEN HAS TROUBLE STARTING WHEN ENGINE SHUTS OFF WHILE DRIVING, THE FOLLOWING ERRORS APPEAR "STEERING ASSIST FAULT SERVICE REQUIRED" "CROSS TRAFFIC SYSTEM FAULT" "BLIND SPOT SYSTEM FAULT" "FULL ACCESSORY POWER ACTIVE" CAUGHT ON VIDEO AT LEAST 2 OF THE 09/20/2017 INSTANCES FORD STATES IT IS INTERMITTENT AND NOT PRODUCING A CODE

9/21/2017

CAR FAILED CONTINUALLY TO START NOT PRODUCING A CODE TOW TRUCK DRIVER WAS UNABLE TO START VEHICLE INTERMITTENT HAPPENED MULTIPLE TIMES LIGHTS FLASH ON DASH [XXX] VIN HAS HAD ISSUES WITH ENGINE SHUTTING DOWN WHILE DRIVING AT 35 MPH AND 45 MPH (NOTED IN 2 NHTSA INCIDENTS) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/9/2017

I OPENED THE ELECTRIC LIFTGATE AND WAS IN THE PROCESS OF PLACING A WHEELCHAIR INTO THE BACK COMPARTMENT WHEN THE HATCH DECIDED TO CLOSE AUTOMATICALLY. THE LIFTGATE STRUCK ME ON THE HEAD AND CONTINUED TO PUSH ME DOWN. I HAD TO PUSH ON THE LIFTGATE AS HARD AS I COULD TO GET IT TO REVERSE. IF A YOUNG CHILD HAD BEEN HIT IT WOULD HAVE CAUSED SERIOUS INJURIES. WE CALLED 2 FORD DEALERS WHO OFFERED TO GIVE US AN APPOINTMENT FOR SERVICE WITH A 2 WEEK WAIT. (BOY, DO THEY CARE). I ENDED UP WITH A MILD CONCUSSION......NAUSEA AND MILD LIGHTHEADEDNESS. SOMETHING SHOULD BE DONE TO STOP THIS LIFTGATE FROM HURTING PEOPLE....

9/6/2017

THE REAR LIFT GATE LATCH ON OUR VEHICLE IS UNSAFE. THERE IS NO METHOD OF UNLOCKING / UNLATCHING THE LIFT GATE IF THE DRIVER IS INSIDE THE VEHICLE. OUR OWNER'S MANUAL CHAPTER ON MANUALLY OPERATED LIFT GATE OPERATION, PAGE 68, STATES THAT THE VEHICLE SHOULD BE EQUIPPED WITH TWO METHODS OF UNLATCHING. THE FIRST, A BUTTON 'LOCATED IN THE TOP OF THE LIFT GATE PULL CUP HANDLE ' AND THE SECOND A BUTTON ON THE REMOTE CONTROL KEY FOB THAT WILL UNLATCH THE GATE BY 'PRESSING THE (2X) BUTTON TWICE WITHIN THREE SECONDS '. OUR VEHICLE WAS DELIVERED NEW WITH A KEY FOB THAT DOES NOT HAVE THE 2X BUTTON. THE RESULT IS THAT THE LIFT GATE CAN ONLY BE UNLATCHED FROM OUTSIDE THE VEHICLE. IN AN EMERGENCY OR IF SOMEONE WERE TRAPPED IN THE VEHICLE, THERE IS NO LIFT GATE RELEASE BUTTON INSIDE THE CAR OR ON THE REMOTE AS STATED IN THE MANUAL.

8/28/2018

THE SUN VISOR ON THE PASSENGER SIDE FELL OUT OF THE HEADLINER ON THE MOUNTING SIDE THE FIRST TIME WE PUT IT DOWN--IT HUNG DOWN ABOUT TWO INCHES. TODAY UNDER RAPID ACCELERATION THE OTHER SIDE CAME OUT OF IT;S CLIP FASTENER AND THE WHOLE UNIT FELL DOWN ABOUT TEN INCHES IN FRONT OF MY WIFE FACE. IT ALSO APPEARS THAT THE DRIVERS SIDE VISOR HAD ALREADY BEEN REPAIRED AS THERE ARE DIRTY SMUDGES ON THE UNDERSIDE OF THE VISOR. THERE WAS ALSO AN EDGE--2017--ON THE SHOWROOM FLOOR THAT HAD THE DRIVERS SIDE VISOR HANGING DOWN A COUPLE OF INCHES DUE TO A FAULTY FASTENER.. WE SAW A TOTAL OF THREE EDGE'S INCLUDING THE ONE WE PURCHASED AND THREE OF THE SIX VISORS HAD THE SAME ISSUE. IFS A DRIVERS SIDE VISOR CAME DOWN THE WAY OUR PASSENGER SIDE VISOR DID TODAY THERE IS A VERY GOOD CHANCE OF IT CREATING AN ACCIDENT. I AM FINALLY HAVING MINE REPAIRED TOMORROW AFTER WAITING TWO WEEKS. I HAVE SPOKEN WITH TWO SERVICE DEPARTMENTS WHO CHECKED SERVICE BULLETINS AND THEY SAID THERE HAD BEEN NO REPORTED ISSUES BUT OBVIOUSLY THERE IS. ALSO SPOKE WITH FORD MOTOR COMPANY CUSTOMER SERVICE AND GOT THE SAME STORY. I HAVE PICTURES BUT DUE TO BEING INCOMPETENT WITH USING A COMPUTER AND IPHONE I CANNOT GET THE PICTURES TO THIS DOCUMENT. IF YOU SEND ME AN EMAIL I CAN ATTACH THE PHOTOS TO A REPLY.

8/28/2017

THE FRONT SUNROOF CRACKED FROM THE FRONT TO THE BACK OF THE GLASS. THE VEHICLE WAS ONLY SIX WEEKS OLD AND HAD BEEN DRIVEN ONLY 2,900 MILES. THE DEALER SAID THAT THEY HAVE SEEN THIS HAPPEN A LOT BUT THAT THE $1,300 REPAIR WOULD NOT BE COVERED UNDER WARRANTY. FORD MOTOR COMPANY CONFIRMED THE NEXT DAY THAT THEY WOULD NOT COVER THIS DEFECT.

11/6/2017

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 30 MPH AND CROSSING AN INTERSECTION, ANOTHER VEHICLE SUDDENLY TURNED IN FRONT OF THE CONTACT AND CRASHED INTO THE FRONT OF THE VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND A FEW TIMES. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE RECEIVED DAMAGE TO THE FRONT END AND WAS NO LONGER OPERABLE. THE CONTACT'S WIFE HAD THE VEHICLE TOWED TO THE RODIO FORD DEALER (LOCATED AT 13680 W TEST DR, GOODYEAR, AZ 85338; 623-298-3900) WHO THEN HAD THE VEHICLE TOWED TO THE UNLIMITED COLLISION BODY SHOP (LOCATED AT 8112 N 75TH AVE, PEORIA, AZ 85345; 623-979-7565) WHO DEEMED THE VEHICLE TOTALED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

8/24/2017

TAKATA RECALL CAR WAS PURCHASED USED. I RECEIVED A RECALL NOTICE. I'VE VISITED 2 DIFFERENT FORD SERVICE DEPARTMENTS FOR A TOTAL OF 5 TIMES. THEY DO NOT HAVE PARTS. I RECEIVED A NOTICE FROM TK HOLDINGS INC. ABOUT TAKATA'S CLAIM FOR BANKRUPTCY. I AM DRIVING AN UNSAFE CAR. FORD HAS NOT BEEN ABLE TO ACQUIRE PARTS. THE CAR HAS NOT BEEN INVOLVED IN AN ACCIDENT. THE NOTICE FROM TK HOLDINGS CITE THAT, "YOU (OR, IN THE CASE OF A WRONGFUL-DEATH CLAIM, YOU REPRESENT) MAY HAVE CLAIMS AGAINST THE DEBTORS, INCLUDING FOR MONETARY LOSS, PERSONAL INJURY, OR DEATH (IN EACH CASE PAST OR FUTURE) ON ACCOUNT OF YOUR CURRENT OR PAST OWNERSHIP OF A VEHICLE CONTANING A PSAN INFLATOR REGARDLESS OF WHETHER SUCH PSAN INFLATOR IS SUBJECT TO A RECALL OR HAS ALL READY BEEN REPAIRED OR YOU HAVE THUS FAR SUFFERED NO LOSS, INJURY OR DEATH ON ACCOUNT OF YOUR PSAN INFLATOR..." IN MY CASE, I AM EXPOSED TO FUTURE INJURY AND AM THEREBY ASSERTING MY CLAIM.

11/17/2017

FORD RECALL 17S16; NHTSA CAMPAIGN 17V427. THE RECALL LETTER, DATED JULY 10, 2017 UNDER THE SIGNATURE OF MICHAEL A. BERARDI SUBJECT: NEW VEHICLE DEMONSTRATION/DELIVERY HOLD INSTRUCTS THE DEALERS TO NOT DEMONSTRATE OR SELL AFFECTED VEHICLES UNTIL REPAIRS HAVE BEEN MADE. I PURCHASED THIS VEHICLE AT BILL PIERRE FORD, SEATTLE, ON AUGUST 19, 2017 AFTER LOCATING IT MYSELF AT EPIC FORD, EVERETT, WASHINGTON. . NO MENTION WAS MADE OF THIS RECALL AND I FOUND OUT ABOUT IT IN EARLY OCTOBER WHEN I CHANGED THE MYCARFAX SMART PHONE APP TO THIS VIN NUMBER. A. THE VEHICLE SHOULD HAVE BEEN FLAGGED BY FORD. B. IT SHOULD NOT HAVE BEEN SOLD TO ME PRIOR TO REPAIR. C. I, AND MY PASSENGERS WERE EXPOSED TO POSSIBLE DANGEROUS CIRCUMSTANCES UP TO DEATH HAD THIS TORQUE CONVERTER FAILED AND ENGINE POWER WAS LOST AT HIGH SPEEDS. D. I HAVE NEVER RECEIVED A RECALL NOTICE FROM FORD. I WORKED WITH BILL PIERRE SERVICE DEPARTMENT TO GET THIS REPAIR DONE. IT TOOK A MONTH TO GET THE PARTS AND GET THE VEHICLE REPAIRED. THE JULY 10 LETTER NOTES FEDERAL LAW REQUIRES THE REPAIRS BE MADE BEFORE SALE WITH A VIOLATION UP TO $21000. I DO NOT KNOW IF THIS FAILURE WAS ADMINISTRATIVE OR WILLFUL MALFEASANCE, BUT THE EXPOSURE TO HAZARDOUS CIRCUMSTANCES IS DESPICABLE. THE FORD.OEMDTC. COM SITE NO LONGER SHOWS 17S16, I HAVE A PAPER COPY.

11/17/2017

RAW FUEL ODOR WHEN DRIVING AND STOPPING THE CAR. FUEL LEAK, STARTING PROBLEMS AND FUEL PUMP ISSUE. CAR WAS NOT REPAIRED OR REPLACED UPON REQUEST, PAT MILLIKEN FORD REFUSED TO WORK ON CAR EVEN THOUGH WE WERE IN IMMEDIATE DANGER OF A CATASTROPHIC PROBLEM. PAT MILLIKEN FORD WAS NOT AUTHORIZED BY FORD MOTOR COMPANY TO REMOVE FUEL TANK AND FIX FUEL PUMP UNTIL THEY PROVED THERE WAS A PROBLEM, EVEN THOUGH WE TOOK 25 VIDEOS OVER A 3 MONTH PERIOD AS EVIDENCE. FOR 3 MONTHS OF PAYMENTS, INSURANCE AND FEAR OF THE RISK OF FIRE WHILE DRIVING, FORD MOTOR AND PAT MILLIKEN REFUSED TO REPAIR THE CAR AFTER MORE THAN 5 VISITS, NUMEROUS CONVERSATIONS WITH FORD MOTOR CUSTOMER SERVICE AND PAT MILLIKEN FORD. THE SMELL OF RAW GAS, AND THE LONG GRIND DELAYED START EXISTED WHEN CAR WAS IDLE AFTER TRAVELING LOCAL STREETS AND HIGHWAYS..

6/7/2018

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: AWAITING# (SERVICE BRAKES, HYDRAULIC) (MANUFACTURER CAMPAIGN NUMBER: 20S42) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE LOCAL DEALER FORD OF QUEENS LOCATED AT 139-48 QUEENS BLVD, QUEENS, NY 11435 AND THE MANUFACTURER WERE NOTIFIED OF THE ISSUE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE AND NO ESTIMATED TIME FOR PARTS AVAILABILITY WERE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

8/17/2020

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AND PRESSING THE BRAKE PEDAL, THE BRAKING SYSTEM WOULD NOT IMMEDIATELY ACTIVATE TO SLOW OR STOP THE VEHICLE. THE DRIVER HAD TO PRESS THE BRAKE PEDAL SEVERAL TIMES TO ACTIVATE THE BRAKING SYSTEM. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 38,000.

12/28/2020

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE THE CONTACT'S DAUGHTER WAS REVERSING OUT OF THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE. ADDITIONALLY, THE STEERING SEIZED AND THE VEHICLE STARTED TO VIBRATE ABNORMALLY. WHILE THE VEHICLE WAS STILL IN MOTION, THE CONTACT'S DAUGHTER JUMPED OUT OF THE VEHICLE AND SUFFERED A CONCUSSION, BRUISES, HEADACHES, BACK ACHES, AND CONTUSIONS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THE OPENED DOOR ALSO CAUSED DAMAGE TO THE NEIGHBOR'S VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.

9/6/2017

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH, THE STEERING DISENGAGED AND THE STEERING WHEEL BECAME VERY LOOSE WITHOUT WARNING. THE CONTACT WAS ABLE TO FEEL THE DIFFERENCE WHEN THE STEERING RE-ENGAGED. THE CONTACT WAS CONCERNED ABOUT OVER STEERING. THE VEHICLE WAS TAKEN TO SAN LEANDRO FORD STORE (LOCATED AT 1111 MARINA BLVD, SAN LEANDRO, CA 94577, (510) 352-2000) TO BE DIAGNOSED, BUT THE CONTACT WAS INFORMED THAT THE MANUFACTURER DID NOT ALLOW THE SERVICE TECHNICIANS TO ADJUST THE STEERING WHEEL. THE CONTACT WAS INFORMED THAT THERE WAS SOME CALIBRATION MADE TO THE STEERING WHEEL. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,999. THE VIN WAS NOT AVAILABLE.

9/12/2019

I LEASED THIS 2017 FORD EDGE IN DECEMBER OF 2017. UPON DRIVING IT AT NIGHT I NOTICED A VERY DIM LIGHT ON LOW BEAM SHOWING THE ROAD. I THOUGHT IT WAS JUST ME BUT THEN I HAD MY HUSBAND DRIVE HE ALSO EXPERIENCED DIFFICULTY IN SEEING THE ROAD WHEN THE HEADLIGHTS WERE ON LOW BEAM. I TOOK IT TO MY DEALER AND THEY VERIFIED THAT THE CAR HAS VERY LOW VISIBILITY ON THE LOW BEAMS. THEREFORE THERE WAS NOTHING THEY COULD DO. I CONTACTED THE FORD MOTOR CO AND THEY TOLD ME THAT CAR WAS PERFORMING AS DESIGNED. THAT IS MY ISSUE. I DRIVE A LOT AT NIGHT AND THIS IS VERY MUCH A SAFETY CONCERN. I HAVE OWNED 6 FORD PRODUCTS IN THE PAST AND HAVE NEVER EXPERIENCED THIS TYPE OF LIGHTING. I ALSO HAVE DONE MY RESEARCH THRU THE INTERNET AND HAVE NOTICED MANY MANY COMPLAINTS ABOUT THE FORD EDGE LOW BEAM POOR PERFORMANCE. I BELIEVE THE GOVERNMENT SHOULD LOOK INTO THIS MATTER. IT IS NOT SAFE TO DRIVE AT NIGHT. I REALLY HATED TO BRING THIS TO YOUR ATTENTION BUT I FEEL THERE IS A RISK TO FORD EDGE OWNERS. I WAS TOLD BY FORD THAT MAYBE I SHOULD LOOK INTO AFTERMARKET HEADLIGHTS BUT THAT SOUNDED ODD TO ME AS I HAVE PAID $ 40,000 FOR A CAR WITH POOR LOW BEAM HEADLIGHTS. THIS IS A CONCERN THAT SHOULD BE ADDRESSED. FORD SAID THAT THE CAR IS PERFORMING AS DESIGNED. I DISAGREE. THANK YOU FOR YOUR TIME.

4/5/2018

HEADLIGHTS ARE INADEQUATE. THEY ARE TOO DARK FOR NIGHT DRIVING. THEY DO NOT ADEQUATELY AND SAFETY ILLUMINATE THE ROAD. AUTONATION FORD IN ST PETERSBURG, FL DOES NOT ADMIT THE PROBLEM EVEN THOUGH THE PROBLEM IS WELL KNOWN AND IS WELL DOCUMENTED.

12/11/2018

CAR LOST POWER IN THE MIDDLE OF DRIVING CAR WAS IN DRIVE ON A STRAIGHT ROAD, APPROXIMATELY 35 MPH WHEN IT LOST POWER. THE ACCESSORIES WERE WORKING,

8/6/2017

I PURCHASED THIS CAR NEW WITH 10 MILES DRIVEN ONLY 14 MONTHS AGO. AT 3100 MILES IT LOST ALL ELECTRIC/ELECTRONIC/ENGINE POWER AS I WAS TRAVELING APPROXIMATELY 40 MILES ON A CITY STREET WITH TRAFFIC! THE ENGINE LIGHT, SERVICE WRENCH LIGHT AND DINGING SOUNDS FLASHED; THE VEHICLE DECREASED IN SPEED, AND SHUT DOWN, MAKING IT DIFFICULT TO STEER. FORTUNATELY, I WAS ABLE TO COAST OFF THE STREET INTO AN OPEN DRIVEWAY PRIOR TO ITS COMPLETE STOP OF THE VEHICLE FROM LOSS OF ALL POWER! THEN THERE WERE ABSOLUTELY NO POWER; IGNITION WOULD NOT START; NO LIGHTS, NO POWER OF ANY KIND. AFTER CALLING FORD SERVICE HOTLINE, AND ABOUT 2.5 HOURS WAITING FOR A TOW TRUCK IN THE HOT HEAT, I TRIED THE IGNITION - THE POWER WAS BACK. NEVERTHELESS, THE VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE PURCHASED. THE NEXT DAY THEIR DIAGNOSTICS AND TWO TEST DRIVES 'FOUND NO PROBLEMS WITH THE VEHICLE'. I INFORMED THE SERVICE MANAGER AT WYATT JOHNSON FORD, JUST BECAUSE THEY WERE UNABLE TO FIND A PROBLEM, DOESN'T NEGATE THE FACT THAT SOMETHING IS DEFINITELY WRONG WITH THE VEHICLE TO STOP ABRUPTLY AS IT DID; LIKE A COMPUTER SHUTTING DOWN COMPLETELY. I DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE KNOWING THIS COULD HAPPEN AGAIN WITH DIRE CONSEQUENCES AND WANT TO REPORT THIS HAZARDOUS PROBLEM TO INFORM THE PUBLIC ACCORDINGLY! THERE ARE NO PICTURES TO ACCOMPANY THIS COMPLAINT. I AWAIT SOME INFORMATION ON THIS VEHICLE. THERE HAVE BEEN SEVERAL PEOPLE WHO SHARED SIMILAR PROBLEMS WITH FORD, NISSAN AND OTHER VEHICLES. I NEED TO KNOW WHAT WILL BE DONE TO CORRECT THIS PROBLEM FURTHER. THANK YOU. *TR

7/7/2018

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE REVVED UP BUT FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND TURNED OFF AND RESTARTED HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

7/17/2020

HAPPENS EVERY TIME I BRAKE. HITTING THE BRAKE TO STOP ENGINE SHAKES VIOLENTLY AS I COME TO A STOP. IN ADDITION TO VIOLENT ENGINE SHAKING THE CAR IS THRUSTING FORWARD. I HAVE TO PUT MY FOOT HARDER ON THE BRAKE NOT TO HIT THE VEHICLE IN FRONT OF ME. I WILL HAVE TO THROW IT IN NEUTRAL TO STOP THE SHAKING. IN NEUTRAL THE ENGINE REVS. WHEN TRAFFIC BEGINS TO MOVE I HAVE TO PUT IT BACK IN DRIVE AND HIT THE GAS BUT THEN IT LAGS SEVERELY. IT WON'T GO ANYWHERE FOR MULTIPLE SECONDS BEFORE IT FINALLY TAKES OFF. THAT LITERALLY HAPPENS EVERYTIME I STOP AND GO. IF YOU ARE IN PARK AND HAVE YOUR FOOT ON THE BRAKE TOO LONG BEFORE PUTTING IN A GEAR IT STALLS OUT. I HAVE TAKEN IT TO THE FORD DEALERSHIP AND OPENED A CASE WITH FORD CORPORATION WHO BOTH DEEMED THE VEHICLE UNSAFE, BUT NEITHER WANT TO TAKE CARE OF THE ISSUE. THIS ISSUE HAS BEEN GOING ON FOR MONTHS. I'VE TAKEN IT TO THE FORD DEALERSHIP TWICE AND FORD HAS DENIED TO ASSIST WITH GETTING IT FIXED TWICE. THERE ARE SO MANY UNSAFE 2017 FORD EDGE TRANSMISSIONS. I WISH THEY WOULD HAVE TO PAY FOR THIS. IT'S VERY SCARY TO DRIVE. MY DOCUMENTS ARE IN THE FORD COMPUTER SYSTEM. THEY SAY THE WHOLE TRANSMISSION LOCKS UP AND RHE WHOLE TRANSMISSION NEEDS REPLACED. I'VE ALMOST BEEN HIT SO MANY TIMES PULLING OUT BECAUSE THE CAR DOESN'T GO.

11/24/2020

AFTER REFUELING AT A BP SERVICE STATION, I WAS UNABLE TO REMOVE THE FUEL NOZZLE FROM THE FUEL FILLER DOOR. I DIDN'T WANT TO FORCE THE REMOVAL OF THE NOZZLE SO I CALLED FORD ROAD SIDE ASSIST. AFTER TRYING THEIR RECOMMENDATIONS THEY SUGGESTED HAVING THE CAR TOWED. I EXPLAINED THE CAR CANNOT BE TOWED BECAUSE THE NOZZLE WAS STUCK IN THE DOOR. THEY SUGGESTED I CALL THE DEALER SERVICE DEPARTMENT. I CALLED THE DEALER AND THEY HAD NOT HEARD OF THIS ISSUE AS WELL AND HAD NO FIX. THE BP ATTENDANT HAD SEEN THIS ISSUE BEFORE AND SUGGESTED I TAKE THE EDGE OF A SCISSOR WHICH SHE SUPPLIED AND WEDGE IT BETWEEN THE NOZZLE AND DOOR. IT WORKED. THE NOZZLE RELEASED FROM THE DOOR. THIS WAS MY VERY FIRST FILL UP AS MY CAR HAS ONLY 344 MILES ON THE ODOMETER. *TR

1/18/2017

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE, BUT THERE WAS NO EXTERNAL EVIDENCE OF A FUEL LEAK. ADDITIONALLY, THE CONTACT STATED THAT STARTING THE VEHICLE WAS DIFFICULT AND, AT TIMES, COULD TAKE 10-15 SECONDS TO START. THE CONTACT WAS CONCERNED THAT THE FUEL RAIL IN THE ENGINE OR THE FUEL PUMP IN THE VEHICLE WAS THE CAUSE FOR THE FUEL ODOR. FORD MOTOR COMPANY WOULD NOT AUTHORIZE THE LOCAL DEALER TO DROP THE FUEL TANK TO INSPECT THE FUEL ODOR. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO FIND THE SOURCE OF THE ODOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60. *TT *TR

6/7/2018

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING UNKNOWN SPEEDS AND WHEN THE VEHICLE WAS PARKED, THE LIFTGATE WOULD NOT CLOSE AND THE LIFTGATE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FORD OF KIRKLAND LOCATED AT 11800 124TH AVE NE KIRKLAND, WA 98034 888-902-1374) WHERE IT WAS DIAGNOSED THAT IT WAS A DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER DECLINED TO REPURCHASE THE VEHICLE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 1,259. *TR

6/20/2017

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE REAR CARGO DOOR BECAME AJAR AND OPENED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO AUDIBLE OR VISUAL WARNING OF THE DOOR BEING AJAR. THE CONTACT STATED THAT THE DOOR STRUCK THE HEADER OF THE GARAGE DOOR ENTRY. THE VEHICLE WAS TAKEN TO PAT MILLIKEN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500. *TT

7/23/2018

MY CHILDREN AND I WERE IN A COLLISION THAT WAS SO BAD THE CAR WAS TOTALED. SOMETIME IN THE MIDDLE OF THE COLLISION THE DRIVER SEAT BELT AND THE PASSAGER'S SEAT BELT BEHIND THE DRIVER CAME UNCLIPPED. WE WERE WEARING THEM AND THE PROOF IS ON OUR CHESTS FROM THE BURN. HOWEVER, IF A HEAVY VEHICLE HAD HIT US FROM BEHIND MY SON AND I WOULD HAVE BEEN THROWN FROM THE CAR BECAUSE OF THIS. MY DAUGHTER'S SEAT BELT (BACK PASSAGER BEHIND FRONT PASSENGER SEAT) DID NOT UNCLIP. JUST THE TWO ON THE DRIVER'S SIDE.

7/25/2017

THIS VEHICLE WAS INVOLVED IN AN ACCIDENT WHEN ANOTHER VEHICLE CROSSED ITS PATH GOING THE WRONG WAY ON A ONE WAY STREET. THIS FORD EDGE STRUCK THE FORD F150 BROADSIDE AT APPROXIMATELY 30+ MPH AT ABOUT A 20 DEGREE ANGLE DRIVERS SIDE HOOD AND FENDER AND WINDSHIELD BROKEN. THE STEERING WHEEL AIR BAG DID NOT DEPLOY, AND THE KNEE BOLSTER DID NOT DEPLOY FULLY. THIS CAUSED SERIOUS INJURIES TO THE DRIVER.

10/23/2019

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS IDLING, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS A COOLANT FAILURE, CYLINDER NUMBER 2, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT CALLED ORLEANS FORD (1405 S MAIN ST, MEDINA, NY 14103, (585) 798-4316) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 87,000.

10/20/2020

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE DRIVING HE HEARD A LOUD KNOCKING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT COOLANT LEAKED INTO THE ENGINE CAUSING THE ENGINE TO MISFIRE. THE VEHICLE WAS NEXT TAKEN TO TOWN AND COUNTRY FORD (7800 E LLOYD EXPY, EVANSVILLE, IN 47715) WHERE THE MECHANIC INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. ADDITIONALLY, THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

3/15/2021

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL ODOR WITHIN THE CABIN WITHOUT WARNING. IN ADDITION, THE CONTACT AND THE PASSENGER (HIS WIFE) EXPERIENCED A CHEMICAL TASTE WITHIN THEIR MOUTHS, BURNING IN THEIR THROATS, AND HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER (DIEHL'S FORD SALES 11782 NATIONAL PIKE, GRANTSVILLE, MD, 21536). THE CONTACT WAS INFORMED OF TSB 17-0035 (ENGINE AND ENGINE COOLING). THE DEALER CONDUCTED A SMOKE TEST AND DIAGNOSED THAT THE EXHAUST SPOILER OVER THE REAR HATCH SEALS FAILED. WITH THE AIR CONDITIONER ON RECIRCULATION MODE, THE VEHICLE RE-ABSORBED THE EXHAUST FUMES INTO THE CABIN. THE DEALER REPAIRED THE SPOILER, AND SEALS, AND ASKED THE CONTACT TO TEST DRIVE THE VEHICLE. THE REMEDY FAILED. DUE TO TEST DRIVING THE VEHICLE THREE TIMES PER THE DEALER, THE CONTACT HAD TO GO TO THE HOSPITAL TO RECEIVE MEDICAL ATTENTION. THE HOSPITAL STATED THAT THE CONTACT RECEIVED CARBON MONOXIDE POISONING ACCORDING TO A BLOOD TEST. THE RESULTS WERE NOT SEVERE, BUT THE PHYSICIAN RECOMMENDED TO AVOID THE VEHICLE, BREATHE FRESH AIR, AND GET PLENTY OF REST. THE DEALER STILL HAD THE VEHICLE AND, THIRTY DAYS LATER, A REMEDY STILL COULD NOT BE PROVIDED AFTER MULTIPLE ATTEMPTS. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE THE SAME DAY THAT THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER PROVIDED CASE NUMBER: 12525112. THE MANUFACTURER WAS UNABLE TO DIAGNOSE THE VEHICLE FEWER THAN THREE ATTEMPTS WITHIN THIRTY DAYS. THE CONTACT ASKED FOR THE VEHICLE TO BE BOUGHT BACK UNDER THE LEMON LAW. THE FAILURE MILEAGE WAS 1,500.

8/3/2017

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED, INDICATING THAT IT WAS BOTH ON AND OFF. THE DEALER (ROBERTS MOTORS, 4350 N ALBY ST, ALTON IL) WAS CONTACTED, BUT COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 14565487 WAS OPENED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS IN THE PRELIMINARY PROCESS FOR THE INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.

4/20/2018

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT HEARD A POPPING SOUND COMING FROM ABOVE THEIR HEAD. THE CONTACT LOOKED AT THE SUNROOF AND SAW NO DAMAGE. THE CONTACT STATED THAT LATER IN THE DAY AFTER PARKING THE VEHICLE, THE CONTACT BECAME AWARE OF A CRACK TO THE SUNROOF GLASS WITH TWO ADDITIONAL SMALLER CRACKS. THE CONTACT WAS UNAWARE OF ANY IMPACTS TO THE SUNROOF. THE CONTACT TOOK THE VEHICLE TO BICKFORD FORD (3100 BICKFORD AVE, SNOHOMISH, WA 98290, (425) 334-4045), WHERE THE CONTACT WAS INFORMED OF POSSIBLE CRACKS FROM ROCKS OR ROAD DEBRIS. THE CONTACT WAS REFERRED TO THE INSURANCE PROVIDER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600.

5/18/2020

THE BACK UP CAMERA DOES NOT OPERATE WHEN THE WEATHER IS VERY COLD AND THE CAR HAS NOT WARMED UP. THE CAMERA DOES NOT COME ON AT ALL WHEN BACKING UP. I TOOK CAR TO THE DEALERSHIP AND SHOWED THEM PHOTOS FROM THE LAST 2 OCCURRENCES, SO DEALER KEPT THE CAR OVERNIGHT BUT CLAIMED THAT THEY WERE UNABLE TO REPRODUCE THE PROBLEM AND THAT NO DIAGNOSTIC CODES WERE SEEN. I HAVE PHOTOS TO PROVE THAT THE CAMERA IS MALFUNCTIONING, BUT YET THEY REFUSE TO REPLACE SINCE THEY CLAIM FORD WILL NOT ALLOW THEM. IF THE BACKUP CAMERA IS A SAFETY FEATURE, THEN WHY AREN'T THEY CORRECTING THE PROBLEM? IT FAILED AGAIN THE FOLLOWING MORNING AFTER I HAD IT AT THE DEALER.

2/14/2021

THE PASSENGER SEAT IS LOSE AND MAKES RATTLING NOISES

3/4/2021

TL* THE CONTACT OWNS A 2017 FORD EDGE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE VEHICLE WOULD ROLL WHILE THE GEAR SHIFTER WAS ENGAGED IN PARK. THE CONTACT STATED THAT THE INSTRUMENT PANEL SHOWED THE VEHICLE IN NEUTRAL WHILE THE GEAR SHIFTER WAS IN PARK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CARUSO FORD LINCOLN (3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS DIAGNOSED WITH THE GEAR UNIT NEEDING TO BE REPLACED. THE VEHICLE HAD NOT YET BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.

4/6/2021