2016 Ford Edge Owner Complaints

STEPPED ON GAS AT INTERSECTION AND VEHICLE POWER SYSTEM STOPPED. THROTTLE AND POWER STEERING WENT OUT. DRIFTED TO SIDE OF ROAD. FORD REPAIRED AND SAID IT WAS THE ELECTRICAL THROTTLE

8/10/2016

ADAPTIVE STEERING FAULT - SERVICE REQUIRED! WHILE DRIVING DOWN THE ROAD, STEERING WHEEL CHANGED RATIO, BECAME EXTREMELY LIGHT AND DISCONNECTED FROM WHEELS. STEERING WHEEL ALSO CHANGED TO A 45 DEGREE RIGHT ANGLE WHILE DRIVING STRAIGHT DOWN THE ROAD. THIS IS A SAFETY ISSUE! ESCALATED TO FORD, STATING I LOST CONFIDENCE IN DRIVING THIS CAR. DIDN'T WANT TO BE A STATISTIC WITH MY KIDS WHEN THIS HAPPENS AGAIN WHEN GOING DOWN THE HIGHWAY AT 70MPH! EXTREMELY HAZARDOUS THANKFULLY MY KIDS WERE NOT IN THE CAR WHEN THIS HAPPENED.

10/11/2016

DRIVING DOWN THE ROAD AND THE VEHICLE SUDDENLY WENT TO IDLE. HAD TO COAST TO A STOP ON THE SIDE OF THE ROAD. THE CAR WAS STILL IDLING BUT WHEN I TRIED TO GIVE IT GAS, NOTHING HAPPENED. I SHUT THE CAR OFF, RESTARTED AND IT WORKED FINE. APPROX. 10 MILES LATER, DID THE SAME THING. CAR ONLY HAS 9,200 MILES. I DRIVE THE INTERSTATE DAILY AND THIS IS GOING TO BE VERY DANGEROUS IF IT HAPPENS THERE. WILL BE AT THE DEALER AT 9:00AM SHARP TOMORROW.

6/27/2016

BOTH BACK LIGHTS AND BACK MID LIGHT COMPARTMENTS ARE NOT SEALED . THE WATER RETAINS IN THERE THAT CREATES ELECTRICAL SHORTCUT ,. THE SALES MAN SAID HE SAW ALREADY SEVERAL CARS WITH THE PROBLEM,. MY CAR HAD AT LEAST 1 OR 1 1/2 INCH HIGH WATER WAS IN THERE- ALL 3 BACK LIGHTS . DANGER FOR CAR FIRE AND POSSIBLE EXPLOSION FROM ELECTRICAL SHORT CUT FROM WATER IN THE BACK LIGHT.

10/10/2016

DRIVING DOWN THE ROAD AND THE VEHICLE SUDDENLY WENT TO IDLE. HAD TO COAST TO A STOP ON THE SIDE OF THE ROAD. THE CAR WAS STILL IDLING BUT WHEN I TRIED TO GIVE IT GAS, NOTHING HAPPENED. I SHUT THE CAR OFF, RESTARTED AND IT WORKED FINE. APPROX. 10 MILES LATER, DID THE SAME THING. CAR ONLY HAS 9,200 MILES. I DRIVE THE INTERSTATE DAILY AND THIS IS GOING TO BE VERY DANGEROUS IF IT HAPPENS THERE. WILL BE AT THE DEALER AT 9:00AM SHARP TOMORROW.

6/27/2016

THE VEHICLE WAS IN MOTION IN MODERATE TRAFFIC GOING APPROXIMATELY 45MPH WHEN THE ENGINE UNEXPECTEDLY SHUTOFF AND THE ACCELERATOR BECAME NON-RESPONSIVE. WAS ABLE TO CAREFULLY COAST THE VEHICLE TO THE SHOULDER, PUT IN PARK, AND RESTART THE VEHICLE. EXTREMELY CONCERNED THAT THIS HAPPENED AS I'M TRAVELING OUT OF STATE WITH MY FAMILY ON VACATION. WE PURCHASED THIS VEHICLE BRAND NEW WITHIN THE LAST 60 DAYS AND IT HAS LESS THAN 2,000 MILES ON IT. WE THOUGHT WE WERE GETTING RID OF A LEMON VEHICLE WHEN WE TRADED IN FOR THIS, BUT ALTHOUGH OUR LAST VEHICLE HAD A LOT OF ISSUES IT WASN'T NEARLY AS CONCERNING OR DANGEROUS AS THIS 1 ISSUE WITH THE FORD EDGE. THERE SHOULD BE AN IMMEDIATE NATIONWIDE RECALL.

7/28/2016

DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/29/2016

ISSUE: LATCH ON DRIVER'S DOOR BROKE. THE EVENTS DESCRIBED BELOW TOOK PLACE OVER A 3-DAY TIME FRAME (03/18/2017 - 03/20/2017). ON SAT., 03/18/2017, I DROVE THE VEHICLE TO A SHOPPING DESTINATION AND THE DRIVER'S DOOR WOULD NOT OPEN. I HAD TO CLIMB OVER FRONT CONSOLE TO EXIT THE CAR VIA THE FRONT PASSENGER DOOR. TO DRIVE BACK HOME, I HAD TO ENTER THE VEHICLE VIA THE FRONT PASSENGER DOOR AND AGAIN CLIMB OVER THE FRONT CONSOLE. AFTER SEVERAL HOURS, THE DOOR WAS OPENED AND ALL WAS PRESUMED TO BE OK. HOWEVER, THE NEXT DAY (SUN., 03/19/2017), THE DRIVER'S DOOR FLEW OPEN WHILE THE CAR WAS EXITING THE HIGHWAY AT ABOUT 45 MPH. I PULLED OVER AND STRAINED TO PULL THE DOOR IN. HOWEVER, THE LATCH WOULD NOT CATCH AND CLOSE. WHILE MANEUVERING THE VEHICLE, THE DRIVER DROVE HOME VERY SLOWLY PULLING IN AND HOLDING THE CAR DOOR. THE VEHICLE SAT UNSECURED OVERNIGHT UNTIL IT COULD BE TAKEN TO FOR REPAIR. THIS PROBLEM PRESENTED A HIGH LEVEL OF DANGER FOR ME, OTHER VEHICLES/DRIVERS/PASSENGERS, AND POSSIBLY PEDESTRIANS/PROPERTIES. THE AFFECTED VEHICLE HAS A LITTLE OVER 3,500 MILES LOGGED AND IS UNDER YEAR ONE OF A THREE YEAR LEASE. AS THIS REPORT IS BEING TYPED (MON., 03/20/2017), THE SERVICE DEPARTMENT AT THE LOCAL FORD DEALER IS ASSESSING THE PROBLEM. THE VEHICLE CO-OWNER HAS ALREADY BEEN INFORMED THAT PARTS AND LABOR COSTS TO FIX THE ISSUE ARE NOT COVERED UNDER THE WARRANTY; WILL COST HUNDREDS OF DOLLARS TO REPAIR; TAKE A WEEK TO COMPLETE; AND, A LOANER CAR IS NOT AVAILABLE. AFTER BEING LOYAL FORD CUSTOMERS FOR OVER 30 YEARS (PURCHASE/LEASE), THIS STINGS THE OWNER(S) ON MANY LEVELS.

3/20/2017

VERY SENSITIVE BREAKS ESPECIALLY NOTICEABLE AT SLOW SPEED, STOP AND GO TRAFFIC, DRIVING IN AND OUT OF DRIVEWAY OR PARKING LOT. CAN BE UNPREDICTABLE/UNEXPECTED AT TIMES.

5/18/2017

AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION, WITHOUT CONTINUALLY INCREASING THE PRESSURE ON THE ON THE BRAKE PEDAL IT WILL ALLOW THE CAR TO CREEP FORWARD.

10/5/2017

STEPPED ON GAS AT INTERSECTION AND VEHICLE POWER SYSTEM STOPPED. THROTTLE AND POWER STEERING WENT OUT. DRIFTED TO SIDE OF ROAD. FORD REPAIRED AND SAID IT WAS THE ELECTRICAL THROTTLE

8/10/2016

I BOUGHT THAT SUV ON 12/9/16. ON 17/1/17 I DELIVERED (DEALER) IT FOR REPAIR, I MEAN, TO FUNCTION FOR FIRST TIME THE INTERIOR (SOFFIT) LIGHTS. ON 21/2/17 THEY DELIVERED (TO ME) THE UNIT, AFTER INSTALLED A NEW FUSE BOX (SENT FROM THE MANUFACTURER). ON 4/IX/17 (NIGHT) FROM THE LEFT SIDE OF THE SOFFIT BEGAN TO OUTBURST SMOKE/BURNING SMELL. AT THE END, THE LEFT SIDE OF THE SOFFIT AND THE BASE OF THE SUN PROTECTOR (WITH MIRRIOR) WERE BURNED. NEXT DAY, I TOOK THE VEHICLE TO THE DEALER, AND THEY HAVE IT YET. I WROTE A LETTER, WITH COPIES TO THE FORD CEO, VP CUSTOMER AFFAIRS, VP QUALITY CONTROL AND DEALER CEO. LATER I FILE A CLAIM AT THE LOCAL CONSUMER AFFAIRS OFF. THE DEALER TECHNICIAN (IN CHARGE OF REPAIR THE UNIT) SAID "THAT'S AN ELECTRICAL FLAW FROM MANUFACT"

5/18/2017

I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR

12/28/2016

WINDSHIELD WIPERS STOP RANDOMLY WHILE BEING USED OR WHEN TURNING THEM ON. MOVING THE LEVER UP AND DOWN ON THE STEERING WHEEL SOMETIMES GETS THEM WORKING AGAIN. OTHER TIMES THE CAR HAS TO BE TURNED OFF AND RESTARTED.

3/18/2017

I WAS DRIVING A RENTAL FORD EDGE AND SLOWED DOWN FOR A TRAFFIC SIGNAL. WITHOUT WARNING, THE ACCELERATOR WOULD NOT WORK AND SUV WAS MOVING AT < 10 MILES/HR WITHOUT ANY ACCELERATION. ON CONTACTING THE ROADSIDE ASSISTANCE FROM RENTAL COMPANY, I WAS TOLD THAT THIS CAN HAPPEN WITH THIS VEHICLE AT 10-12,000 MILE MARK. I WAS TOLD TO TURN OFF THE IGNITION AND TURN OFF AFTER FEW SECONDS AND IT SHOULD WORK. ON DOING SO, I WAS ABLE TO DRIVE FOR FEW BLOCKS BUT THE VEHICLE STALLED AGAIN. THERE WAS NO WARNING ON SUV'S SCREEN. I WAS ALSO TOLD BY THE TOW TRUCK OPERATOR THAT HE HAS TOWED FEW VEHICLES WITH SIMILAR ISSUES.

6/2/2016

THE VEHICLE WAS IN MOTION IN MODERATE TRAFFIC GOING APPROXIMATELY 45MPH WHEN THE ENGINE UNEXPECTEDLY SHUTOFF AND THE ACCELERATOR BECAME NON-RESPONSIVE. WAS ABLE TO CAREFULLY COAST THE VEHICLE TO THE SHOULDER, PUT IN PARK, AND RESTART THE VEHICLE. EXTREMELY CONCERNED THAT THIS HAPPENED AS I'M TRAVELING OUT OF STATE WITH MY FAMILY ON VACATION. WE PURCHASED THIS VEHICLE BRAND NEW WITHIN THE LAST 60 DAYS AND IT HAS LESS THAN 2,000 MILES ON IT. WE THOUGHT WE WERE GETTING RID OF A LEMON VEHICLE WHEN WE TRADED IN FOR THIS, BUT ALTHOUGH OUR LAST VEHICLE HAD A LOT OF ISSUES IT WASN'T NEARLY AS CONCERNING OR DANGEROUS AS THIS 1 ISSUE WITH THE FORD EDGE. THERE SHOULD BE AN IMMEDIATE NATIONWIDE RECALL.

7/28/2016

DRIVING DOWN THE ROAD AND THE VEHICLE SUDDENLY WENT TO IDLE. HAD TO COAST TO A STOP ON THE SIDE OF THE ROAD. THE CAR WAS STILL IDLING BUT WHEN I TRIED TO GIVE IT GAS, NOTHING HAPPENED. I SHUT THE CAR OFF, RESTARTED AND IT WORKED FINE. APPROX. 10 MILES LATER, DID THE SAME THING. CAR ONLY HAS 9,200 MILES. I DRIVE THE INTERSTATE DAILY AND THIS IS GOING TO BE VERY DANGEROUS IF IT HAPPENS THERE. WILL BE AT THE DEALER AT 9:00AM SHARP TOMORROW.

6/27/2016

MY WIFE WAS ON HER WAY TO A BUSINESS MEETING. VEHICLE WAS STOPPED AT A RED LIGHT. STARTED TO TURN RIGHT, HIT ACCELERATOR PEDAL AND VEHICLE BARELY MOVED. LOST POWER, COULD ONLY GO 5 MPH. WRENCH LIGHT CAME ON, AS DID AWD. CREATED TRAFFIC HAZZARD AS VEHICLES BACKED UP BEHIND ON CITY STREET. CREEPED TO A PARKING AREA AND HAD VEHICLE TOWED TO DEALER FOR EVALUATION AND REPAIR. CAUSE WAS POWERTRAIN CONTROL MODULE (PCM) WHICH WAS NOT REPLACED (FOLLOWING CURRENT FORD POLICY), BUT REPROGRAMMED, MEANING THIS COULD HAPPEN AGAIN IN AN EVEN MORE DANGEROUS SETTING, SUCH AS PROCEEDING THROUGH AN INTERSECTION OR ON A HIGHWAY.

10/29/2016

PURCHASED VEHICLE IN NOV OF 2016. IN FEB OF 2017 I RECEIVED A MESSAGE ON DASHBOARD THAT MY OIL PRESSURE WAS LOW. AFTER CHECKING OIL WE DISCOVERED IT WAS 3 QUARTS LOW. THOUGH MAYBE IT WAS NOT FILLED ALL THE WAY BY THE DEALER. ON MARCH 27TH WE BROUGHT THE VEHICLE INTO THE DEALERSHIP BECAUSE AGAIN THE OIL WAS 3 QTS LOW. ON MARCH 28TH THE DEALER CALLED TO SAY THAT THEY HAD A MEMO FROM FORD STATING SOMETHING WAS WRONG WITH THE ENGINE AND THAT THEY WOULD HAVE TO REPLACE THE ENTIRE ENGINE! (NOW THAT'S SCARRY) ALSO RECEIVED IN THE MAIL THAT THERE IS A COMPLIANCE RECALL CALL 17C02 FOR AIRBAGS. IN SPECIFIC THE DRIVERS AIRBAG. PARTS FOR THIS RECALL WILL NOT BE AVAILABLE UNTIL LATE SECOND QUARTER 2017. I FEEL THIS VEHICLE IS A DISASTER, NOT SAFE, AFRAID TO DRIVE AND THAT FORD SHOULD JUST GIVE ME A NEW ONE!! VERY DISAPPOINTED WITH FORD. WE ARE FORD CAR BUYERS AND HAVE BEEN FOR AT LEAST 20 YRS.

3/29/2017

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V123000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE UPDATED 06/21/17*LJ UPDATED 10/20/2017*JS THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 10/20/2017*JS

5/4/2017

VEHICLE HAS REPEATED DELAYS WHEN PRESSING ACCELERATOR PETAL FOLLOWED BY SUDDEN BURSTS OF POWER. WHILE CHANGING LANES ON AN INTERSTATE HIGHWAY THERE WAS NO RESPONSE IN ACCELERATION AND POWER WAS LOST. RAPID, AGGRESSIVE PETAL PRESSURE RESTORED POWER AFTER 10-14 SECONDS. CRASH NARROWLY AVERTED.

7/5/2016

VEHICLE MILEAGE - APPROXIMATELY 5300 FUEL LEVEL APPROX. 3/4 FULL FUEL LINE CONNECTION SEPARATION, CAUSING FUEL STARVATION TO ENGINE, ENGINE STOPPAGE, LOSS OF POWER STEERING AND BRAKES. ENROUTE 25 JULY 2016 ON US HWY 64 FROM DURANGO, CO TO TAOS, NM, CRESTING 10,500 FT MOUNTAIN PASS, STARTING DOWNGRADE, VEHICLE STARTED TO MISFIRE, FUEL SMELL, FLUCTUATING RPM BETWEEN 1500 AND ZERO, THEN ENGINE STOPPED, LOSING POWER TO STEERING AND BRAKING, MAKING IT DIFFICULT TO SAFELY PULL TO A STOP. FORTUNATE TO LOCATE A LEVEL PULL-OFF. UPON EXITING VEHICLE, OBSERVED STRONG FUEL SMELL, BUT NO FUEL LEAK IN ENGINE COMPARTMENT OR UNDER VEHICLE. OPENED FUEL TANK FILLER CAP AND VENTED WITH FILLER TOOL. ATTEMPTED TO START VEHICLE WITHOUT SUCCESS, BUT STRONG FUEL SMELL AND FUEL SPILL GENERATED UNDER THE VEHICLE. PUSHED VEHICLE AWAY FROM FUEL SPILL. ATTEMPTED TO START VEHICLE A SECOND TIME WITHOUT SUCCESS, GENERATING ANOTHER FUEL SPILL FROM COVER PANEL UNDER LH PASSENGER. REMOVED COVER AND FOUND OUTBOARD OF THE TWO FUEL LINES SEPARATED AT CONNECTION. REASSEMBLED FUEL LINE CONNECTION, BELIEVING THE CONNECTION TO BE SECURE. SUCCESSFULLY RESTARTED VEHICLE AND RE-SECURED COVER PANEL. PROCEEDED TO DESTINATION, BUT WITH APPROXIMATELY FUEL LEVEL, INDICATING THAT APPROXIMATELY FUEL LEVEL LOST DURING FUEL LINE SEPARATION. UPON REACHING DESTINATION, REMOVED LH COVER PANEL TO RE-ACCESS FUEL LINE CONNECTIONS. PULLED AND RELEASED FUEL LINE CONNECTION, REASSEMBLED CONNECTION, PRESSED THE GREEN LOCKING TAB AND PULLED CONNECTION TO ENSURE IT WAS SECURE. UPON RETURN HOME 28 JULY 2016 DEALER SERVICE TECHNICIAN INSPECTED FUEL LINE CONNECTIONS, FOUND THEM SECURE, ADDED TIE WRAPS TO BOTH FUEL LINE CONNECTIONS TO PREVENT GREEN LOCKING TAB FROM DISENGAGING UNLESS TIE WRAPS ARE REMOVED. 29 JULY 2016 CALL TO FORD CUSTOMER SERVICE STATED THIS WAS A NON-ISSUE SINCE SERVICE RETURNED VEHICLE TO USER.

7/29/2016

MY FORD EDGE HAD A SUDDEN DECELERATION AND A DANGEROUS LOSS OF POWER IN THE MIDDLE OF A BUSY CITY INTERSECTION CAUSING ONCOMING TRAFFIC TO COME TO A HALT. THE SUV IS NOW CAUSING A TRAFFIC JAM WITH MY FAMILY LOOKING AT ON COMING TRAFFIC. THANK GOODNESS WE DID NOT HAVE AN ACCIDENT. RIGHT AFTER THAT EPISODE, THE TRANSMISSION JERKED SO HARD WE BOUNCED FORWARD AND BACKWARDS IN OUR SEATS. AGAIN, THE CAR HAD A LOSS OF POWER. SINCE THAT TIME, MY FORD EDGE EXPERIENCED TWO OTHER EPISODES. FORD MARKETED AND SOLD THIS VEHICLE AS NEW WITH A DEFECTIVE ELECTRONIC THROTTLE BODY CONTROL. HOW DO I KNOW THAT? WHEN I TOOK THE CAR TO BOB TOMES FORD DEALERSHIP, I WAS TOLD THE THROTTLE BODY CONTROL HAD BEEN REPLACED AT 1000 MILES. THEY SOLD THE CAR AS A NEW VEHICLE OFF THE LOT WITHOUT REVEALING IT HAD BEEN DRIVEN AS A DEMO VEHICLE. WE BOUGHT THE CAR WITH 1800 MILES THINKING IT HAD BEEN ON THE LOT FOR LONG PERIOD OF TIME AND DRIVEN FROM ANOTHER DEALERSHIP. FORD OWES THE CONSUMER AN ADVERTISING CAMPAIGN ABOUT HE DANGERS OF SUDDEN UNINTENDED DECELERATION AND EDUCATE CONSUMERS ABOUT THEIR PRE-PURCHASE LEGAL RIGHTS ONCE FACTS ARE KNOWN. THOUSANDS OF OWNERS ARE IN DANGER BECAUSE FORD REFUSES TO ACT MORALLY AND CHOOSING PROFIT BEFORE RESPONSIBILITY.

3/15/2017

I BOUGHT MY EDGE BRAND NEW IN LATE JULY OF 2016 AND HAD NOT EXPERIENCED ANY PROBLEMS UP UNTIL MARCH OF 2017 (ONE MONTH AGO). WHEN THE "ADAPTIVE STEERING FAULT. SERVICE REQUIRED!" LIGHT FIRST STARTED COMING ON, IT WAS GENERALLY JUST SECONDS AFTER STARTING MY CAR, BUT ALWAYS WHILE I WAS TURNING THE WHEEL. FOR THE NEXT COUPLE OF WEEKS, IT WAS COMING ON AN AVERAGE OF 2 TO 3 TIMES PER WEEK AND IT WOULD TURN OFF WITHIN FIVE OR SO MINUTES OF MY DRIVE. MY SERVICE LIGHT HAS COME ON EVERYDAY NOW FOR THE PAST FIVE DAYS WITHOUT EVEN HAVING TO TURN MY WHEEL. ONCE MY CAR IS STARTED - THE MESSAGE POPS UP. AND RATHER THAN TURNING OFF A FEW MINUTES OR MILES INTO MY DRIVE, IT REMAINS ON FOR THE ENTIRETY OF THE DRIVE. I CALLED TODAY IN HOPES OF GETTING IT SERVICED BUT UNFORTUNATELY CANNOT BE FIT IN FOR AN ENTIRE WEEK. I LEFT A VOICEMAIL WITH THE SERVICE MANAGER TO ENSURE THAT MY CAR WAS SAFE TO DRIVE UNTIL THEN BUT HAVE NOT YET RECEIVED A CALL BACK. FINGERS CROSSED!

4/11/2017

I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR

12/28/2016

THE DRIVING LIGHTS ILLUMINATE THE ROADS POORLY AND I'VE HAD THEM ADJUSTED TWICE IN ORDER TO IMPROVE NIGHT DRIVING VISIBILITY. ALSO, THE DRIVER'S DOOR DOESN'T LATCH RELIABLY AND I'VE HAD IT ADJUST ED TWICE AND NOW THE DOOR WHISTLES. THE DOOR AJAR LIGHT SIGNALS THE DOOR ISN'T PROPERLY SHUT. THERE IS POOR COORDINATION BETWEEN THE KEYLESS FOB AND THE DOOR UNLOCKING BOTH OF THESE PROBLEMS ARE ONGOING.

2/5/2018

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL CRACKING NOISE AND THE PANORAMIC MOON ROOF HAD SPIDER CRACKS WITHOUT WARNING. THE CONTACT CALLED FORD OF BRANFORD (301 E MAIN ST, BRANFORD, CT 06405) AND WAS INFORMED THAT THEY DID NOT REPAIR PANORAMIC GLASS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED ON MAY 17, 2017 WITH THE FAILURE MILEAGE AT 2,400. ADDITIONALLY, WHILE DRIVING 65 MPH ON NOVEMBER 18, 2017, THERE WAS AN ABNORMAL POPPING NOISE AND THE SUN ROOF CRACKED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GLASS WAS ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE RECENT FAILURE MILEAGE WAS 8,800.

11/22/2017

TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE VEHICLE WAS REVERSING FROM A PARKING SPACE, THE SUN ROOF CRACKED AROUND THE EDGES OF THE SUN ROOF FRAME. THE VEHICLE WAS TAKEN TO THE DEALER (VERNER-CADBY FORD, 1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, (973) 575-0333), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN INFORMED THE CONTACT THAT THE SUN ROOF FAILURE WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY; THEREFORE, ANY REPAIRS WOULD BE THE RESPONSIBILITY OF THE VEHICLE OWNER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SUN ROOF FAILURE WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 19,800.

5/22/2018

I'M EXPERIENCING WHAT MANY, MANY OTHER FORD SUPER DUTY TRUCK OWNERS HAVE BEEN EXPERIENCING SINCE ABOUT 2005 COMMONLY KNOWN AS THE "DEATH WOBBLE". AT SPEEDS ABOVE 45 MILES PER HOUR, WHEN THE TRUCK GOES ACROSS A ROUGH (WASHBOARD) BIT OF ROAD OR A BRIDGE JOINT, THE FRONT END SOMETIMES SHAKES VIOLENTLY WHICH ALSO CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY UNTIL YOU CAN BRING THE VEHICLE TO A STOP, WHICH IS NOT EASY. THIS IS A VERY SERIOUS SAFETY ISSUE, WHICH COULD CAUSE LOSS OF CONTROL RESULTING IN INJURY TO PASSENGERS AS WELL AS OTHER DRIVERS ON THE ROAD. IN THE RESEARCH I HAVE DONE, IT APPEARS THAT FORD HAS DONE VERY LITTLE TO CORRECT THIS PROBLEM FOR CONSUMERS. I HAVE MENTIONED THE PROBLEM TO THE DEALERSHIP WHERE I PURCHASED THE TRUCK NEW TWICE NOW AND THEY SAY THEY CANNOT FIND ANYTHING WRONG AND CANNOT DUPLICATE THE PROBLEM IN A TEST DRIVE. I HAVE ONLY 26,000 MILES ON THE TRUCK AND THE PROBLEM SEEMS TO BE GETTING WORSE. HAVE HAD IT ALIGNED TWICE AND TIRES ROTATED REGULARLY. NO UNUSUAL WEAR. MY WIFE REFUSES TO DRIVE THE TRUCK AND I'M NOT TOO EXCITED ABOUT IT MYSELF. WILL IT TAKE INJURIES AND DEATHS TO FORCE FORD INTO ADMITTING THERE IS A PROBLEM AND FIX IT?

4/7/2017

WE ARE THE ORIGINAL OWNERS OF THE 2016 EDGE. AT APPROXIMATELY 48,000 MILES, WE HEARD A POPPING NOISE IN THE FRONT SUSPENSION WHICH PROGRESSED TO A LOUD SQUEAKING SOUND ON BUMPS AND TURNING. THE LOCAL DEALER COULD NOT DUPLICATE THE PROBLEM. AT 54,000 MILES, THE VEHICLE STARTED DARTING ON UNEVEN ROAD SURFACES (RAPID SHIFTS IN DIRECTIONAL STABILITY, OFTEN CHANGING LANES WITHOUT WARNING). THE LOCAL DEALER SAID THERE WERE NO TSB'S ON THAT PROBLEM AND DID NOT FIND A PROBLEM(!). I RAISED THE FRONT SUSPENSION MYSELF AND FOUND THE DRIVERS BALL JOINT ALMOST READY TO DISLODGE FROM THE CONTROL ARM. I REPLACED THE LOWER CONTROL ARM MYSELF (I AM A RETIRED AUTO INSTRUCTOR) FOLLOWING FORD'S RECOMMENDATIONS. AFTER AN ALIGNMENT, THE VEHICLE DRIVES CONSIDERABLY BETTER BUT SOMEHOW NOT PERFECT. NOTE THAT THERE IS STILL A CLUNKING IN THE FRONT SUSPENSION BUT THERE DOESNT APPEAR TO BE ANYTHING LOOSE, ALTHOUGH THE PASSENGER SIDE LOWER BALL JOINT APPEARS TO BE LOOSER THAN WHAT I WOULD EXPECT FOR THAT YEAR VEHICLE WITH THAT MILEAGE (NOW JUST AT 57,000 MILES.) THIS IS A VERY DANGEROUS CONDITION WHICH CERTAINLY SHOULD NOT HAPPEN ON A VEHICLE WITH THAT FEW MILES

12/1/2019

LOST CONTROL ON MY STEARING DRIVING TO MY WORK THIS MORNING. I WAS DRIVING ON STRAIGHT ROAD WHEN I STARTED EXPECTING LOST OF STEARING, CAR WAS ALMAST START DRIVING TO THE CURB. I PUT ON BREAKS AND CAR WOULDN'T STOP. TRYED TO MANEUVER CAR TO STOP FROM GOING ON CURB AND TURNING TO OPPOSITSIDE BUT THERE WAS OUTCOMING TRAFFIC, BUT WAS VERY UNFORTUNATE TO CONTROL THAT IS WAS STILL DRIVING EVEN I WAS PUSHING ON THE BREAKS AND CAR WENT ALL THE WAY TO SIDE OF THE OPPOSITE DIRECTION AND FLUE TO THE FIELD AND DREW THERE FOR 100-200 FEET UNTILL IT IS STOPPED. I WAS LUCKY SURVIVE, BECAUSE THERE WAS ELECTRIC POLE AND SOME UNEVEN LAMDSCAPE THAT I CULD BEEN INJURED OR EVEN DEAD. DANGEROUS! CAN'T EXPLAIN FEAR I EXPERIENCED THIS MORNING. SCHEDULED TIME WITH FORD AT SAWMILL IN DUBLIN, OHIO TO CHECK WHAT IS WRONG WITH THIS CAR!

12/17/2018

CAR SERVICED AND STATED ALL 20 LUG NUTS HAD TO BE REPLACED DUE TO ALUMINIUM CASING COVERING THE BOLT. DEFECTIVE LUG NUTS AND IF MY VEHICLE HAD A FLAT TIRE, I WOULD NOT BE ABLE TO CHANGE THE TIRE DUE TO SWELLING OF THE COVERING. UNABLE TO HAVE TIRES ROTATED? AND CHANGE A FLAT TIRE DUE TO CHEAP BOLTS. ( NOT MADE IN USA) ALSO CALLED TO COMPLAIN TO FORD AND THE REPRESENTATIVE LIVED IN THE PHILIPPIANS. I AM COMPLAINING TO THE COMPANY AND PLACING ON TWITTER AND I AM A TRUMO SUPPORTER.. I WANT SOLID USA BOLTS FOR SAFETY. ALSO I CAN TAKE A PICTURE IF NEEDED. UNSURE OF WHICH MODELS THIS INVOLVES. *** SAFETY HAZARD***

8/31/2019

DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

9/29/2016

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE LIFTGATE INDEPENDENTLY FELL AND PINNED THE CONTACT BETWEEN IT AND THE VEHICLE FOR A FEW MINUTES. THE CONTACT STATED THAT THE LIFTGATE WAS ABLE TO BE OPENED AFTER AN ADDITIONAL AMOUNT OF EFFORT WAS EXERTED. THE VEHICLE WAS TAKEN TO NATSEY FORD WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS WORKED AS INTENDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT SUSTAINED MODERATE BRUISING ON THE BACK AND NECK DUE TO THE FORCE OF THE LIFTGATE. MEDICAL ATTENTION WAS REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,400. UPDATED 07/19/17*LJ *JS

6/1/2017

CAR STEERING HARD TO KEEP WHEEL STRAIGHT. TROUBLE LIGHT INDICATES ADAPTIVE STERRING FAULT. THIS SHOULD BE UNDER WARRANTEE, AS THIS IS HAPPENING TO MANY PEOPLE.

7/14/2017

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT NOTICED AN ABNORMAL EXHAUST ODOR ENTERING THE CABIN OF THE VEHICLE. THE CONTACT STATED THAT THE ISSUE WAS MORE PREVALENT WHILE USING THE AIR CONDITIONING UNIT IN THE VEHICLE. THE CONTACT WAS DIAGNOSED WITH CARBON MONOXIDE POISONING AND SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE LOCAL DEALER. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 2,066.

7/31/2017

FORD EDGE SEL 2016 VIN * [XXX] 22,500 MILES SINCE I ACQUIRED IT (HE,SHE) HAS A PROBLEM OF WHEN I AM TRAVELING A HIGHWAY AND THE SPEED COMES TO 60 MPH THE ENGINE IS IN DISCHARGE REVOLUTIONIZE RAISING A HILL AN EVIL ENTERS(APPROACHES) SMELL OF GASES OF THE INTERIOR OF THE CAR, I HAVE TO REDUCE THE SPEED AND OPEN CRYSTALS OF THE CAR IN ORDER THAT THE SMELL GOES OUT AND COULD BE BREATHED WELL. I IT HAVE TAKEN IN 3 OCCASIONS TWO WORKSHOPS AUTHORIZED BY FORD FOR GUARANTEE AND THEY CANNOT FIND ANYTHING, THEY ME INFORM THAT THE COMPUTER DOES NOT REFLECT ANYTHING. THE LAST OCCASION I ASKED THEM TO REALIZE A TEST(PROOF) OF ROAD WITH A SCANNER AND THEY REFUSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

10/26/2018

TRANSMISSION SHIFTER CABLE BUSHING DISINTEGRATED AND CABLE SNAPPED OFF A FEW TIMES!! THIS IS THE SAME ISSUE AFFECTING THE RECALLED 2014 FORD FUSION. THEY ARE USING THE SAME BUSHING FOR THE FORD EDGE PER THE PARTS DEPARTMENT WHERE I BOUGHT THE REPLACEMENT. THE PARTS REP SAID THEY ARE SELLING THE BUSHING FOR FORD EDGES ALL THE TIME. :(

5/15/2019