2014 Ford Edge Owner Complaints

I WAS DRIVING DOWN I-25 WITH MY SPOUSE DOING APPRX. 75MPH WHEN MY SUNROOF EXPLODED. WE ARE FORTUNATE NO ONE WAS INJURED. GLASS DID FALL ON MY HEAD AS I WAS TAKING IT TO THE DEALERSHIP. FORD REFUSES TO COVER IT UNDER WARRANTY EVEN THOUGH THE DEALERSHIP STATES IT EXPLODED FROM THE INSIDE. FORD DOES NOT KNOW WHAT CAUSED THE PROBLEM BUT JUST STATES IT IS NOT COVERED UNDER WARRANTY. IF THE COVERING WAS OPENED SOMEONE WOULD HAVE BEEN SERIOUSLY INJURED. THIS IS A HUGE SAFETY CONCERN AND HAS HAPPENED TO SEVERAL VEHICLES BUT FORD REFUSES TO DO A RECALL. IT IS GOING TO TAKE SOMEONE GETTING SERIOUSLY INJURED BEFORE FORD RECOGNIZES THE PROBLEM AS A MANUFACTURER DEFECT.

7/20/2015

THIS PROBLEM HAS BEEN CONFIRMED TO EXIST IN BOTH A 2011 AND A 2014 FORD EDGE. WITH A PASSENGER WEIGHTING 72-75 LBS IN THE FRONT PASSENGER SEAT, THE AIR BAG TURNS ON AND OFF DEPENDING ON HOW THE PASSENGER IS SITTING ON THE SEAT. THIS SAME PASSENGER HAS TRAVELED ALMOST 50,000 MILES IN A 2011 MUSTANG WHICH HAS A SIMILAR SENSOR SYSTEM AND HAS NEVER HAD THE AIR BAG TURN ON. WE ARE ABLE TO REPRODUCE THIS PROBLEM AT WILL. THIS INFORMATION SUGGESTS A PROBLEM IN THE FORD EDGE WITH THE SOFTWARE THAT MONITORS THE FRONT PASSENGER SEAT SENSORS AND DETERMINES WHEN TO TURN ON THE FRONT PASSENGER AIR BAG. THIS WAS REPORTED TO FORD ON 07/22 AND WE CHECKED ON IT ON 09/23 AND THERE WAS NO UPDATE, INDICATING THAT THEY HAVE NOT TAKEN ANY ACTION ON THIS.

9/23/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE ROLLED IN REVERSE WHILE THE CONTACT WAS CHANGING GEARS FROM PARK TO DRIVE. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

10/27/2014

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE IDLING, THE VEHICLE STALLED AND THE WRENCH WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS WHERE IT WAS DIAGNOSED THAT THE MAIN COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

11/6/2014

WHILE TRYING TO MAKE A HANDS FREE CALL MY SYNC QUIT WORKING AND THE CALL HAD TO BE DONE MANUALLY USING THE IN DASH TOUCHSCREEN. *TR

8/29/2014

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE IDLING, THE VEHICLE STALLED AND THE WRENCH WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS WHERE IT WAS DIAGNOSED THAT THE MAIN COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,500.

11/6/2014

WHILE DRIVING, THE SPEED WAS AROUND 50MPS THE VEHICLE MADE A NOTICE ON THE DASH THAT SAID "LOW OIL PRESSURE" . IT THEN AT THE SAME MOMENT SLOWED DOWN FROM 50 TO 0 WITHIN ABOUT 50 FEET AND COMPLETELY LOST POWER STEERING ALMOST CAUSING A FATAL CRASH WITH A CHILD IN THE CAR. THE VEHICLE IS BACK AT THE DEALERSHIP WHERE IT WAS PURCHASED AT AND HAS BEEN EVALUATED FOR MALFUNCTIONS. ALTHOUGH THE DEALERSHIP SERVICE HAS NOT SAID ANYTHING ABOUT WHAT HAPPEN OR WHAT THE PROBLEM WAS AND I FEEL EXTREMELY UNCOMFORTABLE EVEN GOING SOMEWHERE WITH MY FAMILY KNOWING THIS HAS HAPPEN ONCE. I NEED TO HAVE THIS PROBLEM RECTIFIED BEFORE A FATAL CRASH TAKES ME AND MY FAMILY OUT. WHAT CAN WE DO ABOUT GETTING A RECALL ON THIS?

8/30/2015

PURCHASED NEW 2014 EDGE IN AUGUST 2014. INCIDENT OCCURRED ON OCTOBER 18, 2015 AT 19,900 MILES. ON A CLEAR, SUNNY, SUNDAY DROVE FROM 9:00 AM NORTHWEST OF AUSTIN, TEXAS ABOUT 250 MILES WITH SEVERAL STOPS ALONG THE WAY TO 3:00 PM. ENTERING GALVESTON, TEXAS. NO PROBLEMS OF ANY KIND ALONG THE WAY. ENTERING TOWN, DRIVING STRAIGHT AND LEVEL ALONG ROAD IN CLEAR WEATHER, DRY SMOOTH ROAD ABOUT 30 MPH. ENGINE SUDDENLY QUIT - DEAD. COASTED INTO (FORTUNATE) PARKING LOT. NOTED BRIGHT RED OIL PRESSURE LIGHT CAME ON WHILE COASTING - OTHER LIGHTS ALSO BUT COULD NOT READ THEM DUE TO STRESSFUL SITUATION. CHECKED OIL LEVEL IN PARKING LOT - FULL AND NORMAL. TRIED STARTING ENGINE - STARTED RIGHT UP WITH NO PROBLEM. STARTED AND STOPPED ENGINE SEVERAL TIMES - ALL WITH NO PROBLEM. CAUTIOUSLY CONTINUED DRIVING IN GALVESTON AND RETURNED BACK TO DEALERSHIP NEAR HOME. NO FURTHER PROBLEMS WITH ENGINE. DEALERSHIP SERVICE COULD FIND NO PROBLEM AND HAD NO REAL IDEA WHAT CAUSED ENGINE TO SUDDENLY DIE WHILE DRIVING. PROBLEM HAS NOT REPEATED - YET.

11/13/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING 30 MPH, THE CONTACT NOTICED FUEL AND EXHAUST FUMES COMING FROM THE AIR VENTS OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.

4/13/2015

WHILE DRIVING, THE SPEED WAS AROUND 50MPS THE VEHICLE MADE A NOTICE ON THE DASH THAT SAID "LOW OIL PRESSURE" . IT THEN AT THE SAME MOMENT SLOWED DOWN FROM 50 TO 0 WITHIN ABOUT 50 FEET AND COMPLETELY LOST POWER STEERING ALMOST CAUSING A FATAL CRASH WITH A CHILD IN THE CAR. THE VEHICLE IS BACK AT THE DEALERSHIP WHERE IT WAS PURCHASED AT AND HAS BEEN EVALUATED FOR MALFUNCTIONS. ALTHOUGH THE DEALERSHIP SERVICE HAS NOT SAID ANYTHING ABOUT WHAT HAPPEN OR WHAT THE PROBLEM WAS AND I FEEL EXTREMELY UNCOMFORTABLE EVEN GOING SOMEWHERE WITH MY FAMILY KNOWING THIS HAS HAPPEN ONCE. I NEED TO HAVE THIS PROBLEM RECTIFIED BEFORE A FATAL CRASH TAKES ME AND MY FAMILY OUT. WHAT CAN WE DO ABOUT GETTING A RECALL ON THIS?

8/30/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT EXPERIENCED HARD BRAKING WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THERE WAS A GLITCH AND WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 08/19/14*LJ THE CONSUMER STATED WHEN THE CRUISE CONTROL WA ACTIVATED AND DRIVING ON A STRAIGHT ROAD, THE BRAKES WOULD ACTIVATE. UPDATED 08/21/14

6/11/2014

ON SEVERAL OCCASIONS WHILE DRIVING AND MOVING MY FOOT FROM THE GAS PEDAL TO THE BRAKE PEDAL, MY SHOE HAS GOTTEN HUNG UP ON THE OPEN SPACE BY THE GAS PEDAL. THERE IS A OPEN GAP BETWEEN THE SIDE PANEL NEAR THE GAS PEDAL ON THE RIGHT. UNLIKE OTHER CARS I LOOKED AT IT IS NOT ONE CONTINUOUS PIECE OF MOLDING. WHEN MOVING MY FOOT FROM THE GAS PEDAL TO THE BRAKE MY SHOE GOT CAUGHT IN THE OPEN AREA. IN 2 INSTANCES IT CAUGHT AND PULLED OFF MY SANDAL DELAYING MY ABILITY TO GET TO THE BRAKE PEDAL. IN OTHER INSTANCES IT CAUGHT MY SHOE AND DELAYED MY BRAKING TIME. *TR

6/11/2014

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT EXPERIENCED HARD BRAKING WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THERE WAS A GLITCH AND WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 08/19/14*LJ THE CONSUMER STATED WHEN THE CRUISE CONTROL WA ACTIVATED AND DRIVING ON A STRAIGHT ROAD, THE BRAKES WOULD ACTIVATE. UPDATED 08/21/14

6/11/2014

ON SEVERAL OCCASIONS WHILE DRIVING AND MOVING MY FOOT FROM THE GAS PEDAL TO THE BRAKE PEDAL, MY SHOE HAS GOTTEN HUNG UP ON THE OPEN SPACE BY THE GAS PEDAL. THERE IS A OPEN GAP BETWEEN THE SIDE PANEL NEAR THE GAS PEDAL ON THE RIGHT. UNLIKE OTHER CARS I LOOKED AT IT IS NOT ONE CONTINUOUS PIECE OF MOLDING. WHEN MOVING MY FOOT FROM THE GAS PEDAL TO THE BRAKE MY SHOE GOT CAUGHT IN THE OPEN AREA. IN 2 INSTANCES IT CAUGHT AND PULLED OFF MY SANDAL DELAYING MY ABILITY TO GET TO THE BRAKE PEDAL. IN OTHER INSTANCES IT CAUGHT MY SHOE AND DELAYED MY BRAKING TIME. *TR

6/11/2014

WHOEVER THOUGHT THESE ECE HEADLIGHTS ARE GREAT NEEDS TO GET OFF THE DRUGS. JUST BOUGHT A NEW 2014 FORD EDGE. 2 NIGHTS AGO WAS DRIVING ON A VERY HILLY ROAD. AS I WAS COMING UP FROM THE BOTTOM, THE CUTOFF LINE OF THESE THINGS KEPT ME FROM SEEING TWO PEOPLE WALKING IN MY LANE. WHEN THEY CAME INTO THE BEAM, I SLAMMED ON THE BRAKES AND SCARED THE CRAP OUT OF THEM AND ME. IF I END UP KILLING ANYONE BECAUSE I COULDN'T SEE THEM BECAUSE OF THESE CUTOFF POS'S, I'LL BE SEEING YOU GUYS IN COURT. I HIGHLY SUGGEST YOU "BUILD AMERICAN" AND GET THESE CUTOFF THINGS OFF AMERICAN CARS. GIVE SOMEONE WHO WEARS GLASSES A PAIR THAT HAVE THE TOP HALF OF THE LENSES BLACKED OUT AND SEE HOW THEY LIKE IT. THIS IS JUST A VERY UNSAFE IDEA. LET THE EUROPEANS WORRY ABOUT THEIR PROBLEMS.[XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/18/2014

THE FORD EDGE WAS BOUGHT NEW IN DECEMBER 2014, AND THIS WAS THE FIRST TIME I DROVE THE CAR AT NIGHT. I LIVE IN A RURAL AREA IN NORTHEASTERN PA. WITH NO STREET LIGHTS. THE VEHICLE HAS "PROJECTION BEAM HEADLIGHTS" AND ON HIGH BEAM, THE LIGHT IS SO FOCUSED TO THE FRONT, THAT YOU LOSE SIGHT OF ANY ROAD YOU MAY BE TRYING TO TURN ONTO. YOU CAN VERY EASILY RUN OFF THE ROAD SINCE YOU LOOSE THE RELATIONSHIP OF WHERE YOU ARE DRIVING ON THE DARK ROAD. WITH THE LIGHTS ON LOW BEAM IT IS AS IF A BLACK SHADE COVERS THE TOP 2/3 OF THE WINDSHIELD MAKING IT EVEN MORE DIFFICULT TO SEE THE ROAD, TURNING OR NOT. IT IS BAD ENOUGH ON A SOMEWHAT LEVEL AREA AND IMPOSSIBLE TO SEE MORE THAN 10 YARDS AHEAD WHEN GOING DOWNHILL SO THAT IF ANOTHER VEHICLE IS APPROACHING AND YOU CHANGE TO LOW BEAM TOO SOON, YOU CAN'T SEE THE ROAD OR ANYTHING STANDING IN IT BETWEEN YOURSELF AND THE OTHER VEHICLE. I CAN ONLY IMAGINE WHAT HAPPENS IN THE FOG AND YOU TRY TO DRIVE WITH LOW BEAMS. I RETURNED TO THE DEALER, EXPLAINED THE PROBLEM I WAS HAVING, THEY "ADJUSTED THE HEADLIGHTS" ( THERE WAS LITTLE TO NO CHANGE IN THE DARK). I HAVE SINCE TAKEN SEVERAL PEOPLE FOR A RIDE IN THE VEHICLE AT NIGHT TO DEMONSTRATE THE HEADLIGHTS AND HAVE BEEN TOLD THAT MY DESCRIPTION DOESN'T DO THE PROBLEM JUSTICE. I HAVE ALSO TAKEN PICTURES FROM THE DRIVERS SEAT OUT THE WINDSHIELD TO SHOW TO ANYONE INTERESTED. THIS IS THE MOST DANGEROUS VEHICLE I HAVE EVER DRIVEN AT NIGHT. I HAD AFTERMARKET FOG LIGHTS INSTALLED THAT HELP SOMEWHAT BUT DOESN'T SOLVE THE PROBLEM. I WOULD BE WILLING TO BET THAT A NUMBER OF SINGLE VEHICLE ACCIDENTS AT NIGHT ARE CAUSED BY THESE HEADLIGHTS. I DID CONTACT FORD MOTOR COMPANY, EXPLAINED THE PROBLEM AND WAS POLITELY TOLD "THIS IS THE WAY THE LIGHTS WORK". I FIND IT HARD TO BELIEVE THAT MORE OWNERS LIVING IN RURAL AREAS HAVEN'T COMPLAINED. *TR

5/15/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE VEERED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE WHEELS WERE ALIGNED AND THE TIRES WERE REPLACED, BUT THE FAILURE PERSISTED. THE DEALER INFORMED THAT THE STEERING WAS FUNCTIONING AS NORMAL DUE TO THE TORQUE STEERING CHARACTERISTICS OF THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000.

1/13/2015

I WAS DRIVING MY CAR DOWN A SIDE STREET WHEN ALL OF A SUDDEN THE DASHBOARD FLASHED "LOW ENGINE OIL PRESSURE" AND I LOST CONTROL OF THE STEERING, BRAKES, AND GAS. THE CAR ESSENTIALLY JUST STALLED OUT AND JUST STARTED ROLLING UNTIL I HIT THE EMERGENCY BRAKE. I HAD THE CAR TOWED TO THE DEALERSHIP AND AFTER LOOKING AT IT FOR TWO DAYS THEY COULDN'T REPLICATE THE ERROR AND COULDN'T FIND ANYTHING WRONG WITH THE CAR. THE COMPUTER REGISTERED NO ERRORS AND I WAS TOLD THERE WAS NOTHING THEY COULD DO. *TR

6/4/2015

VEHICLE WHILE MOVING LOST ALL POWER WHILE ENGINE STILL RUNNING ALMOST GOT ME AND MY DAUGHTER KILLED ON STATE HIGHWAY BY 2 VEHICLES TODAY 3 12 2017

3/12/2017

WHEN DRIVING AT HIGHWAY SPEEDS (65 MPH+) WITH CRUISE CONTROL ENABLED, IF I PASS AN 18 WHEELER, THE CAR WILL SUDDENLY JAM ON THE BRAKES AND DECELERATE FROM MY CURRENT SPEED DOWN BELOW 55 MPH. THIS HAPPENS IN LESS THEN 3 SECONDS. THERE IS NO ONE IN FRONT OF ME - IT IS A CLEAR STRAIGHTAWAY. IF I STEP ON THE GAS THE CAR WILL SPEED UP AND I'LL PASS THE TRUCK. AT THAT POINT THE CRUISE CONTROL WILL OPERATE NORMALLY - UNTIL I PASS ANOTHER TRUCK. THIS DOESN'T HAPPEN ALL THEN TIME. MAYBE 20%. IT SEEMS TO HAPPEN WITH TALL TRACTOR TRAILERS MORE THEN NORMAL TRUCKS. ASIDE FROM THE SUDDEN STOPPING ISSUE, THE REAL PROBLEM IS THAT CARS BEHIND ME SEE THAT I AM STOPPING FOR NO APPARENT REASON AND IF THEY'RE NOT PAYING ATTENTION THEY'LL RUN RIGHT INTO THE BACK OF MY CAR. THIS HAS BEEN A DAY 1 PROBLEM - I BOUGHT THE CAR NEW IN 2014. I AM ADDING MY COMPLAINT TO OTHERS WHO HAVE REPORTED THIS SAME ISSUE. FORDS RESPONSE - PAY $3000 TO HAVE YOUR CAR FIXED. THIS IS A SAFETY ISSUE AND THERE OUGHT TO BE A RECALL TO GET IT FIXED.

6/24/2017

THE CAR SALESMAN WAS DEMONSTRATING HOW THE REAR SEAT BACKS FOLD DOWN. HE WAS ON ONE SIDE OF THE CAR, I ON THE OTHER. WE BOTH RETURNED THE SEAT BACKS TO THEIR UPRIGHT POSITIONS. HE RETURNED HIS SEAT BACK SLIGHTLY BEYOND VERTICAL. MY WIFE SAT IN THE SEAT, LEANED FORWARD, AND PULLED THE LEVER TO MOVE THE SEAT BACK TO ITS VERTICAL POSITION. THE SEAT BACK SPRUNG FORWARD. IT FORCEFULLY HIT MY WIFE'S BACK AND NECK, CAUSING HER TO NEARLY LOSE HER BREATH. IT HURT HER. THE SALESMAN THEN SAID SHE SHOULD HAVE BEEN LEANING AGAINST THE BACK WHEN SHE PULLED THE LEVER TO KEEP IT FROM SPRINGING FORWARD. THE PROBLEM IS NOT WITH THE SALESMAN AND HIS INSTRUCTIONS, IT IS WITH THE FORCE OF THE SEAT BACK SPRINGING FORWARD. *TR

9/9/2014

THIS PROBLEM HAS BEEN CONFIRMED TO EXIST IN BOTH A 2011 AND A 2014 FORD EDGE. WITH A PASSENGER WEIGHTING 72-75 LBS IN THE FRONT PASSENGER SEAT, THE AIR BAG TURNS ON AND OFF DEPENDING ON HOW THE PASSENGER IS SITTING ON THE SEAT. THIS SAME PASSENGER HAS TRAVELED ALMOST 50,000 MILES IN A 2011 MUSTANG WHICH HAS A SIMILAR SENSOR SYSTEM AND HAS NEVER HAD THE AIR BAG TURN ON. WE ARE ABLE TO REPRODUCE THIS PROBLEM AT WILL. THIS INFORMATION SUGGESTS A PROBLEM IN THE FORD EDGE WITH THE SOFTWARE THAT MONITORS THE FRONT PASSENGER SEAT SENSORS AND DETERMINES WHEN TO TURN ON THE FRONT PASSENGER AIR BAG. THIS WAS REPORTED TO FORD ON 07/22 AND WE CHECKED ON IT ON 09/23 AND THERE WAS NO UPDATE, INDICATING THAT THEY HAVE NOT TAKEN ANY ACTION ON THIS.

9/23/2015

THE DOOR AJAR INDICATOR WILL NOT TURN OFF. IT IS FRUSTRATING BECAUSE MY CHILDREN RIDE IN THE CR AND I AM CONSTANTLY CHECKING TO ENSURE IT IS ACTUALLY CLOSED. MY AUTO DOOR LOCKS DO NOT AUTOMATICALLY ENGAGE. THE LIGHTS STAY ON MUCH LONGER THAN NECESSARY.

3/3/2017

WHILE DRIVING ON HIGHWAY, PANORAMIC GLASS ROOF EXPLODED INTO PIECES. ROOF WAS NOT OPEN OR BEEN USED I. MORE THAN 2 YEARS. SCREEN WAS LUCKILY CLOSED OR I WOULD HAVE BEEN COVERED IN GLASS. LOUD BANG AND RUSH OF AIR CAUSING ME TO JERK STEERING WHEEL AND ENTER NEXT LANE OF TRAFFIC

10/6/2017

TURNING RIGHT OUT OF PARKING LOT TOUCHED CURB PLASTIC WHEEL COVERING JUST RIPPLED LIKE A COKE CAN CRUSHED. HAD TO REPLACE WHOLE WHEEL. SHOULD EITHER BE ABLE TO REPLACE PLASTIC PART BY ITSELF OR DO NOT USE PLASTIC COVERING. RIDICULOUS FOR WHAT WE PAID FOR THE CAR. COST $1,100 TO FIT A PIECE OF PLASTIC ON A NEW CAR. HAD TO BUY NEW WHEEL. *TR

8/6/2014

I WAS DRIVING ON BARNSVILLE ROAD IN DICKERSON MARYLAND. I FELT THAT MY CAR DROPPED DOWN AND HEARD A SCRAPPING SOUND AND THE CAR VEERED TO THE RIGHT ON TO A FIELD. I GOT OUT AND FOUND THE ALUMINUM WHEEL ON THE GRASS WITH THE TIRE OFF THE WHEEL . WHEN THE TOW TRUCK CAME I SAW THAT THE CORE OF THE WHEEL HAD TOTALLY SHEARED OFF FROM THE EXTERIOR OF THE WHEEL. THE TIRE HAD NO SIGN OF PUNCTURE. I DID NOT HIT ANY OBJECTS OR POTHOLE. THERE WAS NO WARNING BEFORE THE EVENT. THE FORD DEALER BLAMED THE ALUMINUM WHEEL FAILURE ON A DENT IN THE WHEEL, WHICH DOES NOT EXPLAIN THE SYMMETRICAL TOTAL SEPARATION OF THE CORE OF THE WHEEL FROM THE EXTERIOR AS IF SOME ONE HAD TAKEN A SAW AND SEPARATED THE WHEEL. IT WAS THAT CLEAN OF A CUT. I HAVE THE WHEEL AND THE TIRE FOR FURTHER INVESTIGATION. *TR

11/29/2014

THIS PROBLEM HAS BEEN CONFIRMED TO EXIST IN BOTH A 2011 AND A 2014 FORD EDGE. WITH A PASSENGER WEIGHTING 72-75 LBS IN THE FRONT PASSENGER SEAT, THE AIR BAG TURNS ON AND OFF DEPENDING ON HOW THE PASSENGER IS SITTING ON THE SEAT. THIS SAME PASSENGER HAS TRAVELED ALMOST 50,000 MILES IN A 2011 MUSTANG WHICH HAS A SIMILAR SENSOR SYSTEM AND HAS NEVER HAD THE AIR BAG TURN ON. WE ARE ABLE TO REPRODUCE THIS PROBLEM AT WILL. THIS INFORMATION SUGGESTS A PROBLEM IN THE FORD EDGE WITH THE SOFTWARE THAT MONITORS THE FRONT PASSENGER SEAT SENSORS AND DETERMINES WHEN TO TURN ON THE FRONT PASSENGER AIR BAG. THIS WAS REPORTED TO FORD ON 07/22 AND WE CHECKED ON IT ON 09/23 AND THERE WAS NO UPDATE, INDICATING THAT THEY HAVE NOT TAKEN ANY ACTION ON THIS.

9/23/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT STATED THAT WITH A PASSENGER SEATED IN THE FRONT PASSENGER SEAT, THE AIR BAG SYSTEM WOULD ERRONEOUSLY TURN ON WHEN THE PASSENGER CHANGED POSITION IN THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.

9/25/2015

WHEN OUTDOOR TEMPERATURE DROPS BELOW FREEZING AS YOU DRIVE THE VEHICLE THE INTERIOR WINDOWS AND WINDSHIELD WILL FOG UP TO THE POINT OF NOT BEING ABLE TO SEE OUT OF THEM. DEFROST MODE DOES NOT COMPLETELY CLEAR WINDSHIELD. ONLY GIVES ABOUT A QUARTER OF THE WINDSHIELD AT BOTTOM TO HALF CLEARANCE AT BEST. THIS HAS HAPPENED FOUR TIMES NOW AND I HAD NO PROBLEMS UNTIL AFTER MY DEALER DID A RECALL FOR HEATER UNIT EFFICIENCY. I HAVE HAD IT TO THEM THREE TIMES IN THE LAST THREE WEEKS AND THEY CONTINUE TO TELL ME THAT EVERYTHING IS FUNCTIONING PROPERLY. THEIR SUGGESTIONS HAVE BEEN REVIEW MY MANUAL ON PROPER HEATER FUNCTIONS, ROLL DOWN THE WINDOWS, DO NOT PARK THE CAR IN MY GARAGE, CARRY A TOWEL WITH ME IN THE CAR TO WIPE OFF WINDSHIELD AND TURN ON THE AIR CONDITIONING. THIS IS A MAJOR SAFETY CONCERN AS MY VIEW IS EXTREMELY OBSTRUCTED AND I WOULD APPRECIATE SOME ASSISTANCE AS FORD IS TELLING ME THAT IT IS A MINOR PROBLEM. I DON'T SEE IT AS MINOR BUT MAJOR AS CLEAR VISIBILITY IS A NECESSITY WHEN DRIVING. *TR

11/27/2014

SATURDAY MORNING WAS COOL AND CAR IN GARAGE. PULLED CAR OUT OF GARAGE AND NOTICED A "LINE" SLOWLY COMING UP FROM THE SEAL AT THE DRIVERS SIDE WINDSHIELD. SAT IN DRIVEWAY AND WATCHED THIS "LINE" GO FROM BOTTOM OF THE WINDSHIELD UP AND TO THE PASSENGER SIDE. NOTHING HIT MY CAR AND THIS "LINE" CAME UP FROM BENEATH THE RUBBER SEAL ON THE WINDSHIELD. CALLED THE SALESMAN THE FOLLOWIING MONDAY AND WAS TOLD NOT COVERED UNDER THE BUMPER TO BUMPER WARRANTY. MY EDGE IS ONLY 2 MONTHS OLD!!! SALESMAN SAID HE WOULD CALL ME BACK - NEVER DID. I HAVE ALWAYS BOUGHT FORD VEHICLES BRAND NEW. MY LAST BRAND NEW VEHICLE, 03 EXPLORER HAD A SMALL ROCK HIT IT WHEN IT WAS 2 WEEKS OLD, SHATTERED THE WINDSHIELD. NO MORE FORD FOR ME!

5/19/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING 55 MPH, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE DOOR AJAR LIGHT ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE CAUSE OF THE FAILURE HAD YET TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

5/27/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING AT VARIOUS SPEEDS, THE DOOR AJAR AND INTERIOR LIGHTING ILLUMINATED CONSTANTLY. IN ADDITION, THE DOORS WOULD NOT LOCK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR AJAR SENSOR NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED THREE TIMES, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE BATTERY HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,153.

11/6/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING 30 MPH, THE CONTACT NOTICED FUEL AND EXHAUST FUMES COMING FROM THE AIR VENTS OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15.

4/13/2015

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE ACCELERATING THE VEHICLE, AN EXHAUST ODOR ENTERED THE VEHICLE. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 05/31/17*LJ *CN

2/13/2017

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE DRIVER NOTICED THAT A LOT OF WATER LEAKED THROUGH THE SUN ROOF. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND IN THE PROCESS OF BEING REPAIRED. IN ADDITION, THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SUN ROOF ASSEMBLY TRACK WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.

2/7/2017

TL* THE CONTACT OWNS A 2014 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD POPPING NOISE OCCURRED. UPON INSPECTION, IT WAS DISCOVERED THAT THE SUN ROOF GLASS HAD SHATTERED. THE SUN ROOF WAS CLOSED AT THE TIME OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER (BILLINGSLEY FORD, 2502 NW QUANAH PARKER TRAILWAY, LAWTON, OK) WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. *DT UPDATED 11/29/18*JB

10/1/2018

THE A/C SYSTEM DOES NOT RESPOND TO TEMPERATURE CONTROL. IT STAYS ICE COLD. THE SUSPENSION SQUAWKS AND CLANKS WHEN BRAKES ARE APPLIED AND THE STEERING WHEEL TURNS.

8/28/2017

I WAS DRIVING IN AN ALLEY WAY AND SOMETHING SOUNDED LIKE IT BROKE AND OR CAME LOOSE FROM THE PASSENGER SIDE FRONT SUSPENSION AREA. WHICH LOOKS LIKE IT WAS A HALF SHAFT OR STEERING COMPONENT WHICH IN TURN CAUSED ME TO LOOSE STEERING CONTROL AND HIT A CURB AND DO FURTHER DAMAGE TO MY VEHICLE . SEEING IF THERE HAVE BEEN ANY ISSUES OR REPORTS WITH HALF SHAFTS OR STEERING COMPONENTS BREAKING OR COMING LOOSE ON SUSPENSION ON 2014 FORD EDGE'S

3/16/2018

2014 FORD EDGE. CONSUMER WRITES IN REGARDS TO DEFECTIVE DRIVERS DOOR LATCH. *LD THE CONSUMER STATED THE DOOR AJAR WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE DOOR UNLATCHED AND OPENED WHILE THE VEHICLE WAS BEING DRIVEN. *JS

12/16/2019

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE FRONT DRIVER DOOR AJAR WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND ATTEMPTED TO CLOSE THE DOOR HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO ALLAN VIGIL FORD LOCATED AT 6790 MT ZION BLVD, MORROW, GA 30260, (678) 364-7350, AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH MANUFACTURER COMMUNICATION NUMBER: 19N09 (LATCHES/LOCKS/LINKAGES, STRUCTURE) HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 55,000.

7/23/2020

FIVE DAYS AFTER TAKING DELIVERY OF MY 2014 FORD EDGE I GOT INTO THE VEHICLE AND NOTICED A HAIRLINE CRACK IN THE WINDSHIELD STARTING ROUGHLY IN THE CENTER FROM THE BASE OF THE WINDSHIELD GOING UPWARD IN A SINUOUS DIRECTION. THE CAR HAD 295 MILES ON IT AT THE TIME. NO STONES OR ROCKS HIT THE WINDSHIELD. I IMMEDIATELY CALLED MY SALES PERSON TO REPORT THE CRACK AS I FELT IT WAS A MANUFACTURE DEFECT RATHER THAN DRIVER NEGLIGENCE FIXED BY AN INSURANCE CLAIM. SALES PERSON TALKED TO A MANAGER WHO SAID IF I HADN'T PURCHASED THE INCIDENTAL INSURANCE "COMPLETE TITANIUM PLUS", THEN IT WOULD HAVE TO BE REPORTED TO MY INSURANCE. THE NEXT DAY I WENT INTO THE DEALERSHIP WITH MY BROTHER, TALKED TO THE SALESMAN WHO SAID THIS ISN'T COVERED UNDER THE 3 YR/36,000 MILE WARRANTY (WHICH IT ISN'T). HOWEVER, IN FORD'S OWNER MANUAL THERE IS A 12,000 MILE 12 MONTH WARRANTY AGAINST MANUFACTURE DEFECTS. SALES PERSON BROUGHT OUT THE USED CAR SALES MANAGER WHO TRIED TO TELL US THIS WAS NOT MY FAULT, NOT HIS FAULT AND THIS IS WHY A PERSON CARRIES INSURANCE. WE TOLD HIM THIS IS UNACCEPTABLE ON A BRAND NEW CAR WHICH I HAD LESS THAN A WEEK WITH ONLY 295 MILES ON IT. WE TOLD HIM THIS IS A MANUFACTURERS DEFECT AND HE NEEDS TO WORK WITH FORD TO FIX IT. HE TRIED TO PLAY IT OFF AS HE THOUGHT I BOUGHT A USED CAR (APPEARED TO BE A GIMMICK) AND TOLD SALES PERSON TO BE MORE CLEAR ON NEW VS. USED (AGAIN, APPEARED TO BE A GIMMICK). HIS TUNE CHANGED AND THE SERVICE DEPARTMENT LOOKED AT THE CRACK AND SNAPPED PHOTOS OF WINDSHIELD TO SUBMIT TO FORD. TURNS OUT, FORD IS GOING TO FIX THE WINDSHIELD WITH NO COST TO ME. THE DEALER IS ALSO GIVING ME A LOANER CAR WHILE THE WORK IS BEING DONE. *TR

6/5/2014

ON SEVERAL OCCASIONS WHILE DRIVING AND MOVING MY FOOT FROM THE GAS PEDAL TO THE BRAKE PEDAL, MY SHOE HAS GOTTEN HUNG UP ON THE OPEN SPACE BY THE GAS PEDAL. THERE IS A OPEN GAP BETWEEN THE SIDE PANEL NEAR THE GAS PEDAL ON THE RIGHT. UNLIKE OTHER CARS I LOOKED AT IT IS NOT ONE CONTINUOUS PIECE OF MOLDING. WHEN MOVING MY FOOT FROM THE GAS PEDAL TO THE BRAKE MY SHOE GOT CAUGHT IN THE OPEN AREA. IN 2 INSTANCES IT CAUGHT AND PULLED OFF MY SANDAL DELAYING MY ABILITY TO GET TO THE BRAKE PEDAL. IN OTHER INSTANCES IT CAUGHT MY SHOE AND DELAYED MY BRAKING TIME. *TR

6/11/2014

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT STATED THAT FUEL FUMES EMITTED AROUND THE VEHICLE AND FUEL LEAKED WHILE THE CONTACT WAS REFUELING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,100. THE VIN WAS UNAVAILABLE.

10/20/2014

THE REAR WINDOW OF VEHICLE SHATTERED SIMULTANEOUS TO TURNING THE IGNITION SWITCH. THERE WAS NO IMPACT TO THE WINDOW; IT JUST SHATTERED. NOTHING DROPPED FROM THE SKY; THE VEHICLE WAS PARKED IN THE DRIVEWAY WELL AWAY FROM TRAFFIC BOTH VEHICLE AND PEDESTRIAN. I REPEAT IT JUST SPONTANEOUSLY SHATTERED. THERE IS ONLY TWO THOUSAND MILES ON THIS VEHICLE. THIS SHOULD NOT HAVE HAPPENED. *TR

11/14/2014

ON 9-27-14, USING ADAPTIVE CRUISE CONTROL ON STRAIGHT, 4-LANE DIVIDED HIGHWAY WITH NO TRAFFIC IN LANE AHEAD OR BEHIND. VEHICLE'S BRAKES SUDDENLY ACTIVATED DROPPING SPEED FROM 74 TO 50 MPH. TAKEN TO DEALERSHIP 10-7-14 AND ISSUE COULD NOT BE DUPLICATED. HAPPENED AGAIN ON 11-11-14 WITH SAME ROADWAY & TRAFFIC CONDITIONS, THIS TIME 55 TO 50 MPH DROP. TAKEN TO DEALER ON 11-20-14 AND AGAIN NO ISSUES WERE DETECTED WITH THE VEHICLE. CONTACTED FORD CUSTOMER SERVICE WHO SAID TO TAKE IT BACK AGAIN TO GENERATE A "HOT LINE" COMPLAINT FOR AN ENGINEER TO LOOK AT THE VEHICLE. TOOK VEHICLE BACK 12-3-14 AND LEFT IT SO THEY COULD DRIVE IT FOR A FEW DAYS AND TRY TO DUPLICATE THE ISSUE (THEY SUPPLIED A RENTAL). CALLED AFTER 2 DAYS AND SAID AN ENGINEER "HAPPENED TO BE THERE LOOKING AT ANOTHER VEHICLE SO THEY LOOKED AT MINE". NO ISSUE FOUND, BUT THEY DID A RESET OF THE SYSTEM. THE ENTIRE TIME THEY HAD THE VEHICLE, IT WAS DRIVEN A TOTAL 6 (SIX) MILES. ALSO, ADAPTIVE CRUISE IS SET AS A DEFAULT AND CANNOT BE CHANGED. IF YOU TURN THE "ADAPTIVE" FEATURE OFF, IT GOES BACK WHEN YOU START THE VEHICLE AGAIN. *TR

12/8/2014

TL* THE CONTACT OWNS A 2014 FORD EDGE. THE CONTACT STATED THAT THERE WAS EXCESSIVE FOG ON ALL OF THE WINDOWS AND THE WINDSHIELD DURING INCLEMENT WEATHER, CAUSING AN OBSTRUCTION TO THE CONTACT'S VISIBILITY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES AND THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 3/13/15*CN

1/9/2015

I WAS DRIVING MY CAR DOWN A SIDE STREET WHEN ALL OF A SUDDEN THE DASHBOARD FLASHED "LOW ENGINE OIL PRESSURE" AND I LOST CONTROL OF THE STEERING, BRAKES, AND GAS. THE CAR ESSENTIALLY JUST STALLED OUT AND JUST STARTED ROLLING UNTIL I HIT THE EMERGENCY BRAKE. I HAD THE CAR TOWED TO THE DEALERSHIP AND AFTER LOOKING AT IT FOR TWO DAYS THEY COULDN'T REPLICATE THE ERROR AND COULDN'T FIND ANYTHING WRONG WITH THE CAR. THE COMPUTER REGISTERED NO ERRORS AND I WAS TOLD THERE WAS NOTHING THEY COULD DO. *TR

6/4/2015

CONSUMER CONTACTED THE FORD COMPANY TO FILED A REPORT , CAS-10726841 ON OCTOBER 3,2016. THE CONCERN WAS THAT VEHICLE HAD NO HEAT, CONSUMER UNABLE TO DEFROST WINDOWS DURING FREEZING TEMPERATURES. UPDATED 01/12/17*LJ THE DEALER REPLACED THE BLEND DOOR AT A COST OF $ 692.33. UPDATED 03/01/17.*JB UPDATED 03/15/17.*JB UPDATED 03/16/17*LJ UPDATED 12/6/2017*JS

1/12/2017

CONSUMER CONTACTED THE FORD COMPANY TO FILED A REPORT , CAS-10726841 ON OCTOBER 3,2016. THE CONCERN WAS THAT VEHICLE HAD NO HEAT, CONSUMER UNABLE TO DEFROST WINDOWS DURING FREEZING TEMPERATURES. UPDATED 01/12/17*LJ THE DEALER REPLACED THE BLEND DOOR AT A COST OF $ 692.33. UPDATED 03/01/17.*JB UPDATED 03/15/17.*JB UPDATED 03/16/17*LJ UPDATED 12/6/2017*JS

1/12/2017

PULLED INTO A PARKING STOP AT THE GROCERY STORE; WENT TO PUT MY CAR IN PARK, SHIFTER WENT INTO PARK, ON THE DASH IT WAS SAYING I WAS IN REVERSE. THE CAR WAS DEFINITELY IN REVERSE. WAS NOT ABLE TO PUSH IN THE SHIFTER BUTTON TO CHANGE GEARS OR MOVE THE SHIFTER AT ALL. YOU WERE ABLE TO MANUALLY CHANGE THE GEARS WITHIN THE ENGINE, BUT NOT WITH THE SHIFTER.

7/18/2019

TIRE SIDEWALL FAILURE COOPER TIRE 245/60R18 DISCOVERER SRX, 35,000 MILES APPROX. DECELERATED FROM 70MPH TO 30MPH COMING INTO TOWN AND TIRE SIDEWALL BLEW OUT WITH NO ROAD HAZZARD. 2014 FORD EDGE LIMITED. REPLACED TIRES IMMEDIATELY 11/13/2019. DID NOT KNOW ABOUT RECALL OF CERTAIN COOPER TIRES UNTIL AFTER TIRES REPLACED. TIRES REPLACED AT TIRES 1, 3325 S 38TH ST, GRAND FORKS, ND 58201, 7017573000 I DID NOT OBTAIN DOT # FROM TIRE. I HAVE PICTURE OF FAILURE.

11/14/2019

DRIVER SIDE DOOR LATCH/SENSOR MALFUNCTION. DUE TO MANUFACTURE DATE OF OCTOBER 2014 MY VEHICLE IS NOT ELIGIBLE UNDER CURRENT RECALL FOR THE LATCH (19N09) HOWEVER MY VEHICLE IS CURRENTLY AT THE DEALERSHIP HAVING THE PART REPLACED WITH OUT OF POCKET EXPENSE. *TR

6/8/2020