2013 Ford Edge Owner Complaints

I BOUGHT MY USED FORD EDGE WITH LESS THAN 20000 MILES. I WAS EXCITED TO HAVE A SONY MEDIA CENTER, IT HAD GREAT SOUND. BUT I'VE HAD PROBLEMS WITH IT FROM THE BEGINNING AND CONTINUE TO HAVE ISSUES. WITH BLUETOOTH MY PHONE WILL NOT CONNECT OR LOOSE CONNECTION FOR NO REASON. THE OTHER DAY IT MADE A PHONE CALL WITHOUT ANY COMMANDS, AND NO I DO NOT HAVE VOICE REC. SET UP OR ON. EVEN WHEN I USE THE SYS TO START A PHONE CALL, IT 'CALL FAILS' OR I WILL BE ON THE LINE, BUT HEAR NOTHING. I DON'T TALK MUCH IN MY CAR, I DON'T KNOW WHO IS LISTENING. LOL ALSO I HAVE A SCREEN TO THE RIGHT OF MY DASH & IT DOES NOT CORRELATE WITH MY MAIN SCREEN. WHEN I REQUEST TO MAKE A 'QUICK CALL' OFF MY STEERING WHEEL IT HAS A DIFFERENT LIST THEN MY MAIN SCREEN. SO DUMB!! I ALSO USE AN IPOD VIA USB. AND WHEN I TURN OF THE CAR AND TURN IT BACK ON THE SYS DOES NOT GO BACK TO THE IPOD, ONLY THE RADIO TURNS ON. THEN I HAVE TO MANUALLY TELL THE SYS TO CONNECT TO THE IPOD AND REDO MY SELECTIONS/RANDOMS. WHICH TAKES FOREVER TO GO THROUGH THE PROPS. THE SONY SYS SUCKS!!! ONE LAST THING, I WOULD LOVE IF I HAD A BACK WINDOW INSTEAD OF JUST A DOOR. I MISS THAT, WHY DID THEY GET RID OF THAT? *TR

7/25/2013

THIS IS A 2013 FORD EDGE LIMITED. IT HAS 13,000 MILES AND IS 15 MONTHS OLD. THIS VEHICLE HAS A MYFORD TOUCH SCREEN AND SYSTEM. THIS SYSTEM HAS BEEN GIVING US PROBLEMS SINCE WE GOT THE EDGE. ON SEPTEMBER 17, 2013 MY WIFE WAS STOPPED IN A PARKING LOT TRYING TO GET THE MYFORD TOUCH SYSTEM TO MAKE A CALL FROM HER CELL PHONE. THIS CELL PHONE HAS BEEN PAIRED TO THE MYFORD TOUCH SYSTEM SINCE DAY 1 BUT REFUSED TO RECOGNIZE THE PHONE TO MAKE A CALL. SHE WAS TOUCHING THE SCREEN TO MAKE THE CALL AND THE SCREEN CRACKED. THE SYSTEMS THAT ARE PART OF THE SCREEN WILL NOT WORK NOW DUE TO THE CRACKED SCREEN. THE DRIVER IS FORCED TO MANUALLY WORK AROUND THE SYSTEM CONTROLS SINCE THE TOUCH SCREEN WILL NOT WORK. FORD REGIONAL SERVICE REFUSES TO REPLACE THE CRACKED TOUCH SCREEN AS A WARRANTY ISSUE. THE VEHICLE IS WELL WITHIN THE WARRANTY PERIOD. FORD REQUIRES $1,500 TO REPLACE THE CRACKED TOUCH SCREEN. FORD HAS MULTITUDES OF ISSUES WITH THIS MYFORD TOUCH SYSTEM WHICH THE TOUCH SCREEN IS A PART OF THE OVERALL SYSTEM. THIS CRACKED SCREEN NEEDS TO WORK TO MAKE THE VEHICLE AS SAFE TO DRIVE AS ADVERTISED BY FORD. FORD IS SIMPLY NOT COVERING THE REPLACEMENT OF AN ITEM THAT IS NEEDED FOR THE VEHICLE TO PERFORM SAFELY. *TR

9/29/2013

THE VEHICLE HESITATES AT THE TIME OF ACCELERATION AND THEN WILL SURGE. THE SURGING OCCURS AT LO SPEEDS AND IS ,UNFORTUNATELY, INTERMITTENT. A REAL PROBLEM IN TIGHT PARKING LOTS/PARKING STRUCTURES. ALMOST HIT A FAMILY IN A PARKING LOT WITH A SURGE OF SPEED. THE HESITATIONS CAN OCCUR AT LO OR HIGH SPEEDS WHEN YOU ACCELERATE. I HAVE TAKEN IT IN SEVERAL TIMES AND THEY SAY THERE IS NOTHING WRONG. DON'T KNOW IF IT IS TRANSMISSION OR ACCELERATOR? BUT IT IS DANGEROUS. *TR

3/5/2013

2 WEEKS AFTER I BOUGHT MY EDGE I WAS ATTEMPTING TO PARALLEL PARK AND WHEN MY ENGINE FAILURE LIGHT FLASHED AND MY CAR JUST TURNED OFF. I HAVE A PUSH BUTTON START SO I HAD TO PRESS THE BRAKE AND ATTEMPT TO TURN THE CAR ON AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT. SO AGAIN IN APRIL AND AGAIN A WEEK AGO ONCE WHEN I WAS DRIVING ON A NORMAL STREET (45 MPH) AND WHILE I WAS DRIVING DOWN THE FREEWAY (75 MPH) MY CAR JUST TURNED OFF AND STATED ENGINE FAILURE LOW OIL. THE 2ND TIME IT HAPPENED MY CAR HAD 4,000 MILES ON IT AND 5,000 MILES THE 3RD TIME. I TOLD THE DEALERSHIP MY ISSUES AND THEY TOLD ME THEY COULDN'T FIND THE PROBLEM AFTER HAVING MY CAR FOR JUST 24 HOURS. YOUR RIGHT, IT'S AN INTERMITTENT ISSUE SO IT'S NOT JUST GOING TO HAPPEN WHILE YOU TOOK MY CAR AND DROVE IT 100 MILES. NONE THE LESS I SHOULDN'T HAVE TO BE DEALING WITH THIS IN A VEHICLE I PAID OVER 40K FOR. THE OWNER OF AVIS FORD, [XXX] TOLD ME IT WASN'T THAT BIG OF A DEAL BECAUSE IT ONLY HAPPENED 3 TIMES IN 5 MONTHS. MY CAR TURNING OFF WHILE DRIVING IS A HUGE DEAL AND I COULD HAVE DIED ANY OF THOSE TIMES. ENGINE FAILURES IN A VEHICLE THAT IS BRAND NEW IS A HUGE DEAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

5/15/2013

OUR FORD EDGE KEEPS THINKING THE DRIVERS DOOR IS OPEN!!! ITS NOT A SECURE FEELING WHEN YOU ARE DRIVING OR STANDING AND ALL OF A SUDDEN THE LIGHTS GO ON AND THE PANEL IS SAYING YOUR DOORS IS OPEN. *TR

12/2/2013

THE DRIVER SIDE DOOR BECOMES AJAR AND YOU HAVE TO OPEN AND SHUT THE DOOR NUMEROUS TIMES TO HAVE THE ALERT GO AWAY. THE DOME LIGHTS STAY ON AND AT NIGHT THIS IS A HAZARD. ALSO, EVERY TIME YOU START TO ACCELERATE THE CAR BEEPS AND TELLS YOU TO PUT THE CAR IN PARK, WHICH IS A HUGE DISTRACTION. *TR

5/29/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY BRIGHT, CAUSING OTHER DRIVERS TO BECOME SLIGHTLY BLIND. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE LIGHT MAY HAVE NEEDED AN ADJUSTMENT. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 185.

12/18/2012

1.DRIVER'S DOOR ARM REST AND CENTER ARM REST DO NOT ALIGN UP, WHEN BOTH ARMS ARE ON THE ARM RESTS. 2.DRIVE CONTROL KNOW IS IN THE WAY AND MAKES IT HARD TO USE CENTER LOWER ELECTRIC CONSOLE. 3.TURN SIGNAL STAYS ON WHEN YOU USE IT TO CHANGE LANES, HAVE TO RESET IT. 4.BOTH FRONT DOORS ,LOWER STORAGE AREA, IS TOO LONG, AS THINGS TEND TO GET STUCK IN THE BACK OF THE STORAGE AREA. 5.CENTER STORAGE AREA IS HARD TO GET TO, AND ALSO THINGS GET BEHIND THE CONSOLE AND YOU CANNOT GET TO THEM. 6.NO TRUNK COVER, HOOK UPS. 7.BACK SEAT DID NOT GO ALL THE WAY DOWN. *TR

7/1/2013

1.DRIVER'S DOOR ARM REST AND CENTER ARM REST DO NOT ALIGN UP, WHEN BOTH ARMS ARE ON THE ARM RESTS. 2.DRIVE CONTROL KNOW IS IN THE WAY AND MAKES IT HARD TO USE CENTER LOWER ELECTRIC CONSOLE. 3.TURN SIGNAL STAYS ON WHEN YOU USE IT TO CHANGE LANES, HAVE TO RESET IT. 4.BOTH FRONT DOORS ,LOWER STORAGE AREA, IS TOO LONG, AS THINGS TEND TO GET STUCK IN THE BACK OF THE STORAGE AREA. 5.CENTER STORAGE AREA IS HARD TO GET TO, AND ALSO THINGS GET BEHIND THE CONSOLE AND YOU CANNOT GET TO THEM. 6.NO TRUNK COVER, HOOK UPS. 7.BACK SEAT DID NOT GO ALL THE WAY DOWN. *TR

7/1/2013

INTERNAL ELECTRICAL FAILURE IN THE LEFT FRONT DOOR LATCH WITH INTEGRAL SWITCH THAT SENDS A FALSE DOOR AJAR SIGNAL TO THE DASHBOARD INSTRUMENTS AND AUDIBLE ALARM SYSTEM. BEGINS AS AN INTERMITTENT ISSUE THEN IN A FEW DAYS BECOMES CONSTANT. ANNOYING AT THE LEAST. DISTRACTING AT THE WORST, ESPECIALLY FOR LESS EXPERIENCED DRIVERS. MY REPAIR WAS OUT OF ANY WARRANTY DUE TO MILEAGE. *TR

10/9/2013

THE VEHICLE HESITATES AT THE TIME OF ACCELERATION AND THEN WILL SURGE. THE SURGING OCCURS AT LO SPEEDS AND IS ,UNFORTUNATELY, INTERMITTENT. A REAL PROBLEM IN TIGHT PARKING LOTS/PARKING STRUCTURES. ALMOST HIT A FAMILY IN A PARKING LOT WITH A SURGE OF SPEED. THE HESITATIONS CAN OCCUR AT LO OR HIGH SPEEDS WHEN YOU ACCELERATE. I HAVE TAKEN IT IN SEVERAL TIMES AND THEY SAY THERE IS NOTHING WRONG. DON'T KNOW IF IT IS TRANSMISSION OR ACCELERATOR? BUT IT IS DANGEROUS. *TR

3/5/2013

I WAS DRIVING ON THE CITY STREETS AND WITHOUT ANY WARNING, THE POWER STEERING KICKED OUT. I DIDN'T REALIZE THIS AND WAS ALREADY COMMITTED TO MAKING A LEFT TURN. I HAD TO USE ALL MY STRENGTH TO MAKE THE TURN AND STAY ON THE ROAD. AFTER CLEARING THE INTERSECTION I NOTICED THE CAR WAS NOT ACCELERATING, INSTEAD IT WAS DECELERATING. THE CAR CAME TO A COMPLETE STOP ON THE MAIN ROAD. I QUICKLY PUT ON MY BLINKERS. THE CAR THEN GAVE A "LOW ENGINE OIL PRESSURE" ERROR MESSAGE. I PUT THE CAR IN PARK, WAITED A MINUTE, AND RESTARTED WITH NO FURTHER ISSUE. I WOULD HAVE HAD A BIG PROBLEM IF THE CAR STALLED OUT IN THE LEFT TURN OR IF I COULDN'T OVERPOWER THE STEERING COMPONENTS AND WENT OFF THE ROAD. *TR

9/9/2013

FORD CUSTOMER SERVICE REFERENCE # [XXX] 2013 FORD EDGE VIN [XXX] ON THE MORNING OF APRIL 9, 2013 MY WIFE ([XXX]) WAS DRIVING TO WORK AT AN ELEMENTARY SCHOOL. SHE WAS APPROACHING THE SCHOOL AT ABOUT 20 MPH ON LEVEL STREET WHEN SHE NOTICED THAT THE VEHICLE WAS DIFFICULT TO CONTROL. SHE SOON REALIZED THAT THE ENGINE HAD STALLED. LUCKILY THERE WERE NO CHILDREN PRESENT AND SHE WAS ABLE TO BRING THE VEHICLE TO A STOP WITHOUT INCIDENT. SHE STARTED THE VEHICLE AND PULLED INTO THE SCHOOL PARKING LOT. I REPORTED THE PROBLEM TO THE DEALER (TOWN AND COUNTRY FORD OF EVANSVILLE INDIANA) AND WAS TOLD TO BRING IT IN SO THAT THEY COULD FIND THE CAUSE OF THE PROBLEM. THEY COULD NOT FIND THE CAUSE AND TOLD ME TO BRING IT BACK IN THE NEXT TIME THAT THE PROBLEM OCCURRED. I ALSO INFORMED THEM OF A PROBLEM WITH THE SEAT MOVING FOR NO KNOWN REASON AND ABOUT GETTING MUCH LESS THAN THE STATED GAS MILEAGE ON PURE HIGHWAY DRIVING. I WAS TOLD THAT THEY COULD NOT DO ANYTHING ABOUT THESE PROBLEMS EITHER. I REQUESTED THE NUMBER OF SOMEONE THAT I COULD CALL TO COMPLAIN ABOUT THESE ISSUES. I WAS GIVEN THE NUMBER OF THE CUSTOMER SERVICE DEPARTMENT. BECAUSE OF THE SERIOUSNESS OF THE PROBLEM THE INITIAL CONTACT REFERRED ME TO A MANAGER. INITIALLY THE MANAGER OFFERED NO MORE THAT THE DEALERSHIP, THAT IS TO BRING IT IN AFTER IT FAILS AGAIN. I EXPLAINED MY CONCERNS ABOUT THE SAFETY ISSUES OF LOSING CONTROL AT A HIGH RATE OF SPEED OR IN A SCHOOL ZONE. HE STATED THAT THERE WERE NO OTHER REPORTS OF THIS PROBLEM. (I WONDER HOW MANY PEOPLE HAVE TO BE KILLED BEFORE THEY GET CONCERNED ABOUT A SAFETY ISSUE.) AFTER AN EXTENSIVE HEATED DISCUSSION HE AGREED TO HAVE THE VEHICLE FURTHER EVALUATED AT THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/11/2013

I WAS DRIVING TO WORK 6:30 AM SMALL INCLINE AND VEHICLE JERKED AND STOPPED ,I PUT IT INTO PARK PUSHED THE RED OK BUTTON RESTARTED THE VEHICLE AND DROVE STRAIGHT TO DEALER. THEY SAID IT WAS THE THROTTLE BODY AND FIXED IT AND CHANGED THE CODES THE THROTTLE WAS OUT OF RANGE. *TR

1/22/2014

PURCHASED 2013 FORD EDGE SPORT ON JULY 14TH. I'VE HAD POSSESSION OF THE CAR FOR THREE WEEKS AS OF THIS COMPLAINT. THE CAR REQUIRED SERVICE EVERY SINGLE WEEK SINCE I'VE HAD THE CAR. THE LAST INCIDENT WAS ON AUGUST 8TH. I STARTED THE CAR, AND MULTIPLE WARNING LIGHTS APPEARED ON THE DASHBOARD. AS THE LIGHTS APPEARED, THE CAR VIOLENTLY SHUDDERED, AND THE BRAKE PEDAL WAS STIFF AND DIFFICULT TO PRESS DOWN. THE STEERING COLUMN ALSO SHUDDERED, AND THE WHEEL WAS DIFFICULT TO MANEUVER. THIS OCCURRED AT A SUPERMARKET PARKING LOT LESS THAN THREE BLOCKS AWAY FROM MY HOME. I CALLED MY HUSBAND, WHO REMAINED ON THE PHONE LINE VIA SPEAKERPHONE AS I SLOWLY COASTED THE CAR HOME. I DROVE THE CAR, COASTING THE WAY BACK HOME WITH THE HAZARD LIGHTS ON, SO AS NOT TO HAVE TO USE THE BRAKE PEDAL. THE CAR WAS TOWED TO THE DEALERSHIP, WHERE THEY REPLACED MAJOR SECTIONS OF THE STEERING COLUMN. THE SERVICE MANAGER INFORMED US OF THIS REPAIR, SAYING THAT HE'S NEVER SEEN SUCH A MAJOR MANUFACTURER DEFECT IN A BRAND NEW CAR. THEY MADE THE REPAIR, BUT I AM VERY CONCERNED THAT THIS MAY NOT BE A UNIQUE SITUATION. I AM ALSO CONCERNED THAT BECAUSE THIS MAKE OF CAR IS SO NEW, THAT OTHER PROBLEMS MAY BE OCCURRING THAT HAVEN'T BEEN LOGGED YET... *TR

8/10/2012

FORD CUSTOMER SERVICE REFERENCE # [XXX] 2013 FORD EDGE VIN [XXX] ON THE MORNING OF APRIL 9, 2013 MY WIFE ([XXX]) WAS DRIVING TO WORK AT AN ELEMENTARY SCHOOL. SHE WAS APPROACHING THE SCHOOL AT ABOUT 20 MPH ON LEVEL STREET WHEN SHE NOTICED THAT THE VEHICLE WAS DIFFICULT TO CONTROL. SHE SOON REALIZED THAT THE ENGINE HAD STALLED. LUCKILY THERE WERE NO CHILDREN PRESENT AND SHE WAS ABLE TO BRING THE VEHICLE TO A STOP WITHOUT INCIDENT. SHE STARTED THE VEHICLE AND PULLED INTO THE SCHOOL PARKING LOT. I REPORTED THE PROBLEM TO THE DEALER (TOWN AND COUNTRY FORD OF EVANSVILLE INDIANA) AND WAS TOLD TO BRING IT IN SO THAT THEY COULD FIND THE CAUSE OF THE PROBLEM. THEY COULD NOT FIND THE CAUSE AND TOLD ME TO BRING IT BACK IN THE NEXT TIME THAT THE PROBLEM OCCURRED. I ALSO INFORMED THEM OF A PROBLEM WITH THE SEAT MOVING FOR NO KNOWN REASON AND ABOUT GETTING MUCH LESS THAN THE STATED GAS MILEAGE ON PURE HIGHWAY DRIVING. I WAS TOLD THAT THEY COULD NOT DO ANYTHING ABOUT THESE PROBLEMS EITHER. I REQUESTED THE NUMBER OF SOMEONE THAT I COULD CALL TO COMPLAIN ABOUT THESE ISSUES. I WAS GIVEN THE NUMBER OF THE CUSTOMER SERVICE DEPARTMENT. BECAUSE OF THE SERIOUSNESS OF THE PROBLEM THE INITIAL CONTACT REFERRED ME TO A MANAGER. INITIALLY THE MANAGER OFFERED NO MORE THAT THE DEALERSHIP, THAT IS TO BRING IT IN AFTER IT FAILS AGAIN. I EXPLAINED MY CONCERNS ABOUT THE SAFETY ISSUES OF LOSING CONTROL AT A HIGH RATE OF SPEED OR IN A SCHOOL ZONE. HE STATED THAT THERE WERE NO OTHER REPORTS OF THIS PROBLEM. (I WONDER HOW MANY PEOPLE HAVE TO BE KILLED BEFORE THEY GET CONCERNED ABOUT A SAFETY ISSUE.) AFTER AN EXTENSIVE HEATED DISCUSSION HE AGREED TO HAVE THE VEHICLE FURTHER EVALUATED AT THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/11/2013

PURCHASED 2013 FORD EDGE SPORT ON JULY 14TH. I'VE HAD POSSESSION OF THE CAR FOR THREE WEEKS AS OF THIS COMPLAINT. THE CAR REQUIRED SERVICE EVERY SINGLE WEEK SINCE I'VE HAD THE CAR. THE LAST INCIDENT WAS ON AUGUST 8TH. I STARTED THE CAR, AND MULTIPLE WARNING LIGHTS APPEARED ON THE DASHBOARD. AS THE LIGHTS APPEARED, THE CAR VIOLENTLY SHUDDERED, AND THE BRAKE PEDAL WAS STIFF AND DIFFICULT TO PRESS DOWN. THE STEERING COLUMN ALSO SHUDDERED, AND THE WHEEL WAS DIFFICULT TO MANEUVER. THIS OCCURRED AT A SUPERMARKET PARKING LOT LESS THAN THREE BLOCKS AWAY FROM MY HOME. I CALLED MY HUSBAND, WHO REMAINED ON THE PHONE LINE VIA SPEAKERPHONE AS I SLOWLY COASTED THE CAR HOME. I DROVE THE CAR, COASTING THE WAY BACK HOME WITH THE HAZARD LIGHTS ON, SO AS NOT TO HAVE TO USE THE BRAKE PEDAL. THE CAR WAS TOWED TO THE DEALERSHIP, WHERE THEY REPLACED MAJOR SECTIONS OF THE STEERING COLUMN. THE SERVICE MANAGER INFORMED US OF THIS REPAIR, SAYING THAT HE'S NEVER SEEN SUCH A MAJOR MANUFACTURER DEFECT IN A BRAND NEW CAR. THEY MADE THE REPAIR, BUT I AM VERY CONCERNED THAT THIS MAY NOT BE A UNIQUE SITUATION. I AM ALSO CONCERNED THAT BECAUSE THIS MAKE OF CAR IS SO NEW, THAT OTHER PROBLEMS MAY BE OCCURRING THAT HAVEN'T BEEN LOGGED YET... *TR

8/10/2012

FORD CUSTOMER SERVICE REFERENCE # [XXX] 2013 FORD EDGE VIN [XXX] ON THE MORNING OF APRIL 9, 2013 MY WIFE ([XXX]) WAS DRIVING TO WORK AT AN ELEMENTARY SCHOOL. SHE WAS APPROACHING THE SCHOOL AT ABOUT 20 MPH ON LEVEL STREET WHEN SHE NOTICED THAT THE VEHICLE WAS DIFFICULT TO CONTROL. SHE SOON REALIZED THAT THE ENGINE HAD STALLED. LUCKILY THERE WERE NO CHILDREN PRESENT AND SHE WAS ABLE TO BRING THE VEHICLE TO A STOP WITHOUT INCIDENT. SHE STARTED THE VEHICLE AND PULLED INTO THE SCHOOL PARKING LOT. I REPORTED THE PROBLEM TO THE DEALER (TOWN AND COUNTRY FORD OF EVANSVILLE INDIANA) AND WAS TOLD TO BRING IT IN SO THAT THEY COULD FIND THE CAUSE OF THE PROBLEM. THEY COULD NOT FIND THE CAUSE AND TOLD ME TO BRING IT BACK IN THE NEXT TIME THAT THE PROBLEM OCCURRED. I ALSO INFORMED THEM OF A PROBLEM WITH THE SEAT MOVING FOR NO KNOWN REASON AND ABOUT GETTING MUCH LESS THAN THE STATED GAS MILEAGE ON PURE HIGHWAY DRIVING. I WAS TOLD THAT THEY COULD NOT DO ANYTHING ABOUT THESE PROBLEMS EITHER. I REQUESTED THE NUMBER OF SOMEONE THAT I COULD CALL TO COMPLAIN ABOUT THESE ISSUES. I WAS GIVEN THE NUMBER OF THE CUSTOMER SERVICE DEPARTMENT. BECAUSE OF THE SERIOUSNESS OF THE PROBLEM THE INITIAL CONTACT REFERRED ME TO A MANAGER. INITIALLY THE MANAGER OFFERED NO MORE THAT THE DEALERSHIP, THAT IS TO BRING IT IN AFTER IT FAILS AGAIN. I EXPLAINED MY CONCERNS ABOUT THE SAFETY ISSUES OF LOSING CONTROL AT A HIGH RATE OF SPEED OR IN A SCHOOL ZONE. HE STATED THAT THERE WERE NO OTHER REPORTS OF THIS PROBLEM. (I WONDER HOW MANY PEOPLE HAVE TO BE KILLED BEFORE THEY GET CONCERNED ABOUT A SAFETY ISSUE.) AFTER AN EXTENSIVE HEATED DISCUSSION HE AGREED TO HAVE THE VEHICLE FURTHER EVALUATED AT THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

4/11/2013

WE ARE HAVING A EXHAUST SMELL IN THE CAB OF OUR NEW 2013 FORD EDGE. WE FIRST NOTICED IT WHEN PASSING ANOTHER CAR QUICKLY AND THEN LETTING OFF ON THE GAS AND A FEW SECONDS LATER WE GET A EXHAUST SMELL IN THE CAB. THIS HAPPENS ALL THE TIME. WE HAVE ALSO NOTICED IT WHEN WE TOO A 500 MILE FREEWAY TRIP. I HAVE HAD IT INTO DEALER FOUR TIMES. THEY HAVE REPLACED THE CABIN AIR EXTRACTORS TWICE, REPLACED THE EXHAUST SYSTEM, APPLIED SEALANT TO BODY SEAMS, NO LUCK. THIS MAKES FOR A UNPLEASANT VEHICLE TO DRIVE AND CONCERNS OF BREATHING FUMES. I'M STILL WAITING TO BE CONTACTED ABOUT ANOTHER ATTEMPT TO FIX. I NO FORD IS HAVING THIS PROBLEMS WITH SOME OF THEIR OTHER MODELS TO.

8/29/2013

DEFECTIVE DOOR LATCH ASSEMBLY SHOWS DOOR A-JAR WHEN CLOSED. INTERIOR LIGHTS STAY ON AND DOOR WILL NOT LOCK. THIS IS EXTREMELY DANGEROUS AT NIGHT WHEN THE INTERIOR DOME LIGHTS ARE BLINDING TO THE DRIVER AND CAN NOT BE TURNED OFF WHILE DOOR A-JAR WARNING LIGHT IS ACTIVE. THIS CAN TAKE PLACE ANYTIME THE DOOR IS OPEN. PROBLEM HAS EXISTED AT LEAST SINCE 2011 AND ALMOST ALL FORDS HAVE THIS PROBLEM. *TR

4/26/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH THE CHROME ON THE STEERING WHEEL WAS BLINDED THE DRIVER AND PASSENGERS VISION. THE VEHICLE WAS TAKEN TO A DEALER WHO RECOMMENDED SHE TINT THE WINDOWS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 2,000. *TR

6/17/2013

A CRACK DEVELOPED IN THE LOWER LEFT CORNER OF THE WINDSHIELD (COULD HAVE BEEN STARTED BY A ROCK STRIKE). EVERY TIME THE DEFROSTERS WERE RUN (IT WAS VERY COLD WEATHER), THE CRACK WOULD SPREAD. IT SPREAD ALL THE WAY TO THE OPPOSITE RIGHT CORNER IN LESS THAN A WEEK. *TR

8/26/2013

FOR ABOUT 3 DAYS THE MESSAGE KEPT COMING ON THAT THE FRONT PASSENGER AIRBAG WAS NOT WORKING. THE ON/OFF LIGHT SAID OFF ABOUT 98% OF THE TIME. AND A ICON LIGHT IN THE DASHBOARD WOULD OCCASIONALLY COME ON. THE MESSAGE SAID THE SENSOR WAS BLOCKED, BUT THERE WASN'T ANY CHANGE IN THE AREA AROUND THE SEAT. WENT TO SERVICE THE 2/19 AND THEY SAID THEY COULD NOT FIND ANYTHING WRONG. IT ACTUALLY TURNED BACK ON WHEN I DROVE IN TO DROP IT AT SERVICE, OF COURSE. BUT WE DID GO ABOUT 3 DAYS WITH NO AIRBAG FOR SOME REASON. JUST FELT I SHOULD REPORT THIS BEFORE IT BECOMES A PROBLEM. *TR

3/6/2014

PASSENGER AIR BAG INDICATOR IS OFF WHEN MY 100# WIFE SETS IN VEHICLE. *TR

7/17/2014

DOOR AJAR WARNING LIGHT INTERMITTENTLY ALARMS FOR THE DRIVER SIDE DOOR EVEN WHEN THE DOOR IS NOT AJAR. *JS

6/13/2014

GET IN, CLOSE DOOR, START FORD EDGE,...DRIVERS DOOR AJAR LIGHTS, WARNS, CHIMES AND FLASHES PUT IN PARK, DRIVERS DOOR OPEN!! INSTANTLY UNLOCKS _A_L_L_ DOORS AND LIGHTS ALL INTERIOR UP THUS REMOVING ALL SAFETY OF LOCKED DOORS FROM UNLAWFUL AND UNSAFE INTRUSION OF OTHERS!!!! WILL NOT CANCEL OR TURN OFF. FURTHERMORE ENTIRE TIME USING EDGE FOR RELIABLE TRANSPORTATION IS RENDERED USELESS----- WHILE DOORS STAY UNLOCKED, CAN BE OPEN ANYTIME! FORD MOTOR COMPANY SHOULD DO SOMETHING QUICK BEFORE A HORRIBLE INCIDENT HAPPENS STARTING A FLOOD OF LAWSUITS FOR ENDANGERING THE OWNERS OF FORD EDGES!! *TR

9/1/2014

THE DRIVER DOOR SAYS ITS AJAR BUT ACTUALLY IS NOT, SO IF DRIVING AT NIGHT THE DOME LIGHTS ARE ON WITCH IS DANGEROUS AND THE DOOR LOCKS WILL NOT LOCK IF THE VEHICLE SYSTEM THINKS IT AJAR. I THINK THIS SHOULD BE RECALLED CAUSE IT IS A SAFETY ISSUE #1 DOORS WON'T LOCK. #2 INTERIOR LIGHT WON'T GO OUT IF DRIVING AT NIGHT. *TR

7/31/2014

THE DRIVER'S SIDE DOOR LATCH ASSEMBLY HAD TO BE REPLACED BECAUSE THE SENSOR ALWAYS INDICATED THE DOOR WAS OPEN, SOUNDING THE CHIME, WHEN THE DOOR WAS CLOSED TIGHT. THE REPAIR CAME TO THE TUNE OF $422.11 FOR A CAR THAT IS ONLY ONE YEAR OLD! *TR

9/6/2014

ON 10/21/13 AT 6:30 AM I WAS DRIVING ON MY DAILY ROUTE TO WORK ALONG INTERSTATE ROUTE 95-SOUTH. AS I WAS DRIVING OVER THE HIGH LEVEL BRIDGE IN PORTSMOUTH, NH, I HEARD A VERY LOUD BANG. THE VEHICLE HAD NOT STRUCK ANY OBJECT, NOR HAD ANY OBJECT STRUCK THE VEHICLE. I LOOKED UP AND SAW THAT THE ENTIRE MOONROOF HAD COMPLETELY SHATTERED IN PLACE. I IMMEDIATELY PULLED OFF THE NEXT EXIT. WHEN I EXITED THE VEHICLE AND INSPECTED ITS EXTERIOR, I CONFIRMED THAT THERE WAS NO INDICATION THAT ANYTHING HAD HIT MY CAR. THERE WAS NO SIGN OF ANY OBJECT HAVING STRUCK THE MOON ROOF. THERE WERE NO LOCALIZED IMPACT CRACKS OR PUNCTURE HOLES ANYWHERE, YET, A STRIP ALONG ALL FOUR EDGES OF THE MOON ROOF HAD SEPARATED, WHILE THE CENTER AREA STAYED INTACT, BUT WAS COMPLETELY SHATTERED. I BROUGHT MY CAR TO THE PORTSMOUTH, NH FORD DEALERSHIP AND THE SERVICE MANAGER LOOKED AT MY VEHICLE'S MOON ROOF AND AGREED THAT THE DAMAGE DID NOT APPEAR TO BE CAUSED BY SOMETHING HITTING MY CAR. FMC HAS DOCUMENTATION OF HIS STATEMENT. SM TOOK PICTURES OF THE MOON ROOF AND SUBMITTED A TO FMC. FMC IMMEDIATELY DENIED THE REQUEST FOR REPLACEMENT. IN THE MEANTIME, THE SERVICE MANAGER ESCALATED THE REQUEST BECAUSE HE FELT VERY STRONGLY THAT THIS WAS NOT A RESULT OF SOMETHING HITTING MY MOON ROOF. THE REQUEST WAS ONCE AGAIN DENIED. MR.XXX HAS CONTINUED TO MAKE CALLS ON MY BEHALF THIS WEEK TO FMC, ASKING HOW ANYONE CAN MAKE A DETERMINATION WITHOUT SENDING SOMEONE TO INSPECT THE MOON ROOF FIRSTHAND. HE WAS REPEATEDLY TOLD FOR THREE DAYS THAT FORD WAS WORKING ON COMING UP WITH A RESOLUTION. ON 10/23/13 FORD CALLED AND OFFERED TO PAY FOR HALF THE REPLACEMENT COST OF THE MOON ROOF. DUE TO THE LACK OF SERVICE FROM FORD MOTOR COMPANY, I HAD TO SUBMIT A CLAIM THROUGH MY PERSONAL CAR INSURANCE.

10/30/2013

TL* THE CONTACT OWNS A 2013 FORD EDGE LIMITED. THE CONTACT STATED THAT THE RUBBER SEAL FOR THE VISTA SUN ROOF WAS DEFECTIVE AND AS A RESULT, FAILED TO CLOSE COMPLETELY. THE CONTACT MENTIONED THAT DUE TO THE FAILURE WATER LEAK IN CAUSING WATER DAMAGE ON THE PASSENGER SIDE. THE CARPET AND BOTH FRONT AND REAR PASSENGER LEATHER SEATS WERE SEVERELY DAMAGED BY WATER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE SUN ROOF TRACK NEEDED TO BE REPLACED. HOWEVER, AFTER FURTHER INSPECTION THE TECHNICIAN DETERMINED THAT THE SUN ROOF TRACK DID NOT NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE 78 MILES AND THE CURRENT MILEAGE WAS 2,000.

7/1/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V002000 (FUEL SYSTEM, GASOLINE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED SINCE THE FAILURE WAS REPORTED IN JANUARY OF 2014, THERE SHOULD BE A REMEDY AVAILABLE BEFORE APRIL OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME.

4/2/2014

IN VIEW OF ALL THE CARS BEING RECALLED FOR FAILURE OF WHAT WOULD APPEAR TO BE RELATIVELY SIMPLE DEVICES, IT OCCURS TO ME THAT I SHOULD REPORT THIS INCIDENT, IN CASE THERE HAVE BEEN OTHER REPORTS OF THE SAME PROBLEM. WHILE DRIVING IN LIGHT TRAFFIC ON A FOUR-LANE DIVIDED CITY STREET IN ATLANTA, GA, ON 3/17/13, A SUNDAY AFTERNOON, WITHOUT WARNING OF ANY KIND, THE ENGINE SUDDENLY STOPPED. OF COURSE, I HAD NO POWER OR POWER STEERING, BUT FORTUNATELY I WAS ABLE TO GET THE CAR OVER TO THE SHOULDER SAFELY (FORTUNATELY THERE WAS A SHOULDER). THE FORD EMERGENCY ROAD SERVICE SENT A TOW TRUCK, WHICH TOWED THE CAR TO THE NEAREST FORD DEALER. THE NEXT DAY THE DEALER'S SERVICE DEPT. FOUND THAT THE FUEL SENDER HAD BECOME DETACHED FROM THE FUEL PUMP. OF COURSE, WITHOUT FUEL, THE ENGINE STOPPED. THEY RE-ATTACHED THE SENDER, AND I HAVE HAD NO FURTHER PROBLEM. EVERYTHING WAS HANDLED PROMPTLY AND PROPERLY BY FORD. THERE WAS NO CHARGE, OF COURSE, AS THE VEHICLE WAS STILL UNDER WARRANTY. HOWEVER, HAD THIS FAILURE OCCURRED JUST FIVE MINUTES EARLIER, I WAS IN THE INSIDE LANE OF A BUSY INTERSTATE HIGHWAY (I-285) GOING 70 MPH. I CAN'T IMAGINE HOW I WOULD HAVE BEEN ABLE TO NAVIGATE THE CAR TO SAFETY ACROSS FOUR LANES OF TRAFFIC WITH NO POWER - OR ELSE STOP IN THE INSIDE LANE I WAS IN AND PRAY I DIDN'T GET HIT BEFORE THE TOW TRUCK CAME. A SIMPLE SOLUTION TO A POTENTIALLY DEADLY PROBLEM. I DOUBT THAT ANY ROUTINE TESTING OR MAINTENANCE WOULD HAVE REVEALED THIS POTENTIAL DETACHMENT. IT WOULD APPEAR THAT THERE IS A POTENTIAL FLAW IN THE WAY THESE VITALLY IMPORTANT PARTS ARE ATTACHED. IT SEEMS TO ME THAT THIS POTENTIAL BEARS INVESTIGATION BY THE FHTSA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

5/12/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE PASSENGER SEAT WAS EXTREMELY LOW CAUSING CONCERN THAT IF THE AIR BAG WAS TO DEPLOY, IT WOULD STRIKE HER IN THE FACE. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT EQUIPPED WITH A SEAT ADJUSTMENT SWITCH. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,000. *TR UPDATED 4/29/13 *CN UPDATED 05/23/2013 *JS

3/28/2013

1.DRIVER'S DOOR ARM REST AND CENTER ARM REST DO NOT ALIGN UP, WHEN BOTH ARMS ARE ON THE ARM RESTS. 2.DRIVE CONTROL KNOW IS IN THE WAY AND MAKES IT HARD TO USE CENTER LOWER ELECTRIC CONSOLE. 3.TURN SIGNAL STAYS ON WHEN YOU USE IT TO CHANGE LANES, HAVE TO RESET IT. 4.BOTH FRONT DOORS ,LOWER STORAGE AREA, IS TOO LONG, AS THINGS TEND TO GET STUCK IN THE BACK OF THE STORAGE AREA. 5.CENTER STORAGE AREA IS HARD TO GET TO, AND ALSO THINGS GET BEHIND THE CONSOLE AND YOU CANNOT GET TO THEM. 6.NO TRUNK COVER, HOOK UPS. 7.BACK SEAT DID NOT GO ALL THE WAY DOWN. *TR

7/1/2013

ON 10/21/13 AT 6:30 AM I WAS DRIVING ON MY DAILY ROUTE TO WORK ALONG INTERSTATE ROUTE 95-SOUTH. AS I WAS DRIVING OVER THE HIGH LEVEL BRIDGE IN PORTSMOUTH, NH, I HEARD A VERY LOUD BANG. THE VEHICLE HAD NOT STRUCK ANY OBJECT, NOR HAD ANY OBJECT STRUCK THE VEHICLE. I LOOKED UP AND SAW THAT THE ENTIRE MOONROOF HAD COMPLETELY SHATTERED IN PLACE. I IMMEDIATELY PULLED OFF THE NEXT EXIT. WHEN I EXITED THE VEHICLE AND INSPECTED ITS EXTERIOR, I CONFIRMED THAT THERE WAS NO INDICATION THAT ANYTHING HAD HIT MY CAR. THERE WAS NO SIGN OF ANY OBJECT HAVING STRUCK THE MOON ROOF. THERE WERE NO LOCALIZED IMPACT CRACKS OR PUNCTURE HOLES ANYWHERE, YET, A STRIP ALONG ALL FOUR EDGES OF THE MOON ROOF HAD SEPARATED, WHILE THE CENTER AREA STAYED INTACT, BUT WAS COMPLETELY SHATTERED. I BROUGHT MY CAR TO THE PORTSMOUTH, NH FORD DEALERSHIP AND THE SERVICE MANAGER LOOKED AT MY VEHICLE'S MOON ROOF AND AGREED THAT THE DAMAGE DID NOT APPEAR TO BE CAUSED BY SOMETHING HITTING MY CAR. FMC HAS DOCUMENTATION OF HIS STATEMENT. SM TOOK PICTURES OF THE MOON ROOF AND SUBMITTED A TO FMC. FMC IMMEDIATELY DENIED THE REQUEST FOR REPLACEMENT. IN THE MEANTIME, THE SERVICE MANAGER ESCALATED THE REQUEST BECAUSE HE FELT VERY STRONGLY THAT THIS WAS NOT A RESULT OF SOMETHING HITTING MY MOON ROOF. THE REQUEST WAS ONCE AGAIN DENIED. MR.XXX HAS CONTINUED TO MAKE CALLS ON MY BEHALF THIS WEEK TO FMC, ASKING HOW ANYONE CAN MAKE A DETERMINATION WITHOUT SENDING SOMEONE TO INSPECT THE MOON ROOF FIRSTHAND. HE WAS REPEATEDLY TOLD FOR THREE DAYS THAT FORD WAS WORKING ON COMING UP WITH A RESOLUTION. ON 10/23/13 FORD CALLED AND OFFERED TO PAY FOR HALF THE REPLACEMENT COST OF THE MOON ROOF. DUE TO THE LACK OF SERVICE FROM FORD MOTOR COMPANY, I HAD TO SUBMIT A CLAIM THROUGH MY PERSONAL CAR INSURANCE.

10/30/2013

DOOR AJAR WARNING (ON SCREEN AS WELL AS REPEATED BELL NOISE) CAME ON WHILE I WAS ON A 2 LANE ROAD WITH NO SHOULDERS AVAILABLE DUE TO SNOW ALONGSIDE ROAD. I WAS FORCED TO STOP IN MIDDLE OF ROAD TO OPEN AND CLOSE DOOR REPEATEDLY TO TURN OFF DOOR AJAR. IT FELT LIKE DOOR WAS CLOSED BUT SENSOR KEPT INDICATING IT WAS OPEN. PROBLEM ABATED FOR A FEW DAYS BUT HAS COME BACK NOW. *TR

1/26/2015

CAR STOPPED RUNNING AS MY WIFE,DAUGHTER,AND MYSELF WERE ON OUR WAY HOME. MY WIFE WAS DRIVING AND WAS ABLE TO PULL TO THE SIDE OF THE HWY. AFTER A FEW MINUTES THE CAR RESTARTED AND WE CONTINUED HOME. I TOOK THE CAR TO THE DEALER AND LEFT IT FOR ABOUT A WEEK. THE SERVICE REP. I SPOKE WITH SAID THEY COULD FIND NO TROUBLE CODE AND COULD NOT DUPLICATE THE PROBLEM. I ASKED IF HE HAD SPOKEN WITH FORD ENGINEERING ABOUT THIS AND HE SAID NO. I ASKED HIM TO AND HE SAID HE WOULD. HE CALLED FORD ENGINEERING AND THEY SAID THEY HAD NO SOLUTION AND DENIED A PROBLEM. I WAS TOLD TO RETURN MY LOANER CAR. I DID SO .A DIFFERENT SERVICE REP. WAITED ON ME THIS TIME.WHEN HE BROUGHT ME THE CAR HE ASKED IF MY PROBLEM WAS FIXED AND I SAID NO .HE ASKED ME THE PROBLEM AND I TOLD HIM.HE THEN TOLD ME THAT HE HAD A LADY WITH THE SAME PROBLEM WITH HER CAR,A 2012 FORD EDGE. HE CONTACTED FORD AND THEY TOLD HIM TO CHANGE PROGRAMMING. THEY DID THIS TWO TIMES AND THE PROBLEM PERSISTED.SHE THEN TRADED THE CAR WITH 32000 MI. ON IT FOR A NEW VEHICLE. I TALKED WITH SEVERAL FORD REPS AND FOR THE MOST PART SEEMED UNCONCERNED. I EXPRESSED MY SAFETY CONCERNS TO THEM TO NO AVAIL. I WAS TREATED AS COLLATERAL DAMAGE. *TR

1/2/2014

HAVE NOTED ON MULTIPLE OCCASIONS THE ODOR OF FUEL/GASOLINE IN CLOSED CAB OF 2013 FORD EDGE AFTER STARTING VEHICLE. THIS DOES NOT HAPPEN EVERY TIME I START VEHICLE, BUT APPROX 10% OF STARTS IT DOES. I HAVE TAKEN IT IN TO MY LOCAL FORD DEALER TWICE AND THEY SAID THEY COULD FIND NO FUEL LEAK. WELL, I HAVE CONTINUED TO EXPERIENCE THE GASOLINE ODOR MULTIPLE TIMES SINCE THEY CHECKED IT. MY BUMPER TO BUMPER WARRANTY WILL SOON EXPIRE AND I GET THE IMPRESSION WITH THE RUN AROUND I HAVE BEEN GETTING THAT FORD DOES NOT TAKE THIS COMPLAINT SERIOUS ENOUGH TO TRY A LITTLE HARDER TO FIND THE SOURCE AND FIX IT. THIS IS NOT AN ECO-BOOST ENGINE, IT IS A 3.5 LITER V6, QUESTIONING IF THIS COULD BE SAME PROBLEM FORD HAS HAD WITH MULTIPLE OTHER MODELS FUEL LINES, AFTER ALL THEY DO USE ALOT OF THE SAME PART IN MULTIPLE MODELS. *TR

2/7/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE SENSOR ON THE DOOR LATCH FAILED TO DETECT THAT THE DOOR WAS CLOSED IN ORDER TO LOCK THE DOORS. THE CONTACT MENTIONED THAT THE FRONT DRIVERS SIDE DOOR NEEDED TO BE OPENED AND CLOSED MULTIPLE TIMES FOR THE SENSOR TO DETECT THE DOORS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LATCH ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 2/3/15*CN THE CONSUMER STATED FORD PAID FOR THE ENTIRE REPAIR. UPDATED 02/18/15*JB

12/15/2014

DRIVER'S SIDE DOOR AJAR WHEN THE DOOR IS POSITIVELY SHUT. NUMEROUS ATTEMPTS TO SHUT THE DOOR FAIL TO TURN OFF INTERIOR LAMPS AND LIGHT ON INSTRUMENT PANEL. THIS CREATES A DANGEROUS SITUATION SINCE I CAN NOT DEPICT THE DIFFERENCE BETWEEN A FAULTY SWITCH OR MY CHILD ACTUALLY OPENING ONE OF THE VEHICLE DOORS. FROM THE NUMEROUS COMPLAINTS ON THIS ISSUE I AM APPALLED AT THE LACK OF RESPONSE FROM FORD AND THE NTSB. DO CHILDREN HAVE TO LOSE THEIR LIVES BEFORE A RECALL IS INITIATED? SHAME ON YOU! *JS

12/30/2014

THE AUTOMATIC TRUNK HAS NO SENSOR FOR ITEMS OR PEOPLE IN THE WAY. WHEN YOU HIT THE CLOSE BUTTON, IT CONTINUES TO CLOSE DESPITE SOMEONE OR SOMETHING IN ITS PATH. IT HAS NO SENSOR TO RETRACT OR STOP CLOSING. IT IS EXTREMELY DANGEROUS CONSIDERING THE SPEED AND WEIGHT OF THE DOOR. I WORRY THAT MY CHILD WILL GET CAUGHT IN THE DOOR AS MY SPOUSE AND I HAVE BEEN HIT BY THE DOOR ON MULTIPLE OCCASIONS. *TR

10/30/2012

2 WEEKS AFTER I BOUGHT MY EDGE I WAS ATTEMPTING TO PARALLEL PARK AND WHEN MY ENGINE FAILURE LIGHT FLASHED AND MY CAR JUST TURNED OFF. I HAVE A PUSH BUTTON START SO I HAD TO PRESS THE BRAKE AND ATTEMPT TO TURN THE CAR ON AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND ANYTHING WRONG WITH IT. SO AGAIN IN APRIL AND AGAIN A WEEK AGO ONCE WHEN I WAS DRIVING ON A NORMAL STREET (45 MPH) AND WHILE I WAS DRIVING DOWN THE FREEWAY (75 MPH) MY CAR JUST TURNED OFF AND STATED ENGINE FAILURE LOW OIL. THE 2ND TIME IT HAPPENED MY CAR HAD 4,000 MILES ON IT AND 5,000 MILES THE 3RD TIME. I TOLD THE DEALERSHIP MY ISSUES AND THEY TOLD ME THEY COULDN'T FIND THE PROBLEM AFTER HAVING MY CAR FOR JUST 24 HOURS. YOUR RIGHT, IT'S AN INTERMITTENT ISSUE SO IT'S NOT JUST GOING TO HAPPEN WHILE YOU TOOK MY CAR AND DROVE IT 100 MILES. NONE THE LESS I SHOULDN'T HAVE TO BE DEALING WITH THIS IN A VEHICLE I PAID OVER 40K FOR. THE OWNER OF AVIS FORD, [XXX] TOLD ME IT WASN'T THAT BIG OF A DEAL BECAUSE IT ONLY HAPPENED 3 TIMES IN 5 MONTHS. MY CAR TURNING OFF WHILE DRIVING IS A HUGE DEAL AND I COULD HAVE DIED ANY OF THOSE TIMES. ENGINE FAILURES IN A VEHICLE THAT IS BRAND NEW IS A HUGE DEAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

5/15/2013

THIS IS A 2013 FORD EDGE LIMITED. IT HAS 13,000 MILES AND IS 15 MONTHS OLD. THIS VEHICLE HAS A MYFORD TOUCH SCREEN AND SYSTEM. THIS SYSTEM HAS BEEN GIVING US PROBLEMS SINCE WE GOT THE EDGE. ON SEPTEMBER 17, 2013 MY WIFE WAS STOPPED IN A PARKING LOT TRYING TO GET THE MYFORD TOUCH SYSTEM TO MAKE A CALL FROM HER CELL PHONE. THIS CELL PHONE HAS BEEN PAIRED TO THE MYFORD TOUCH SYSTEM SINCE DAY 1 BUT REFUSED TO RECOGNIZE THE PHONE TO MAKE A CALL. SHE WAS TOUCHING THE SCREEN TO MAKE THE CALL AND THE SCREEN CRACKED. THE SYSTEMS THAT ARE PART OF THE SCREEN WILL NOT WORK NOW DUE TO THE CRACKED SCREEN. THE DRIVER IS FORCED TO MANUALLY WORK AROUND THE SYSTEM CONTROLS SINCE THE TOUCH SCREEN WILL NOT WORK. FORD REGIONAL SERVICE REFUSES TO REPLACE THE CRACKED TOUCH SCREEN AS A WARRANTY ISSUE. THE VEHICLE IS WELL WITHIN THE WARRANTY PERIOD. FORD REQUIRES $1,500 TO REPLACE THE CRACKED TOUCH SCREEN. FORD HAS MULTITUDES OF ISSUES WITH THIS MYFORD TOUCH SYSTEM WHICH THE TOUCH SCREEN IS A PART OF THE OVERALL SYSTEM. THIS CRACKED SCREEN NEEDS TO WORK TO MAKE THE VEHICLE AS SAFE TO DRIVE AS ADVERTISED BY FORD. FORD IS SIMPLY NOT COVERING THE REPLACEMENT OF AN ITEM THAT IS NEEDED FOR THE VEHICLE TO PERFORM SAFELY. *TR

9/29/2013

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR RECIRCULATION WOULD INDEPENDENTLY SHUT OFF AFTER FIVE MINUTES OF USE. THE FAILURE CAUSED INFLAMMATION OF THE CONTACT'S ASTHMATIC SYMPTOMS. THE VEHICLE WAS TAKEN TO A DEALER, WHO INFORMED THE CONTACT THAT WAS THE WAY THE MANUFACTURER PROGRAMMED THE AIR RECIRCULATION SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. UPDATED 02/25/14*LJ

1/24/2014

I DID BUY A BRAND NEW 2013 FORD EDGE AND TODAY IT HAS REACH 16,000KM I HAVE A BIG PROBLEM AND THE DEALER DO NOT KNOW WHAT TO DO. WHEN I GO LIKE 80KM PER HOUR I GET AN EXHAUST SMELL IN THE CABIN. I BOUGHT MY EDGE IN EL SALVADOR FROM A DEALER AND IT'S BEEN LIKE 6 TIMES THEY HAVE CHECKED IT AND NO SOLUTION FOR THE BAD SMELL. I HAVE TO ROLL DOWN THE WINDOWS BECAUSE I GET DIZZY AFTER A WHILE. I HAVE SPEND $40,000 FOR THIS VEHICLE AND WOULD LIKE A SOLUTION, PLEASEEEE. *JS

4/14/2014

REAR WINDOW COMPLETELY SMASHED WITHOUT ANY SORT OF IMPACT. *TR

7/9/2014

THE " DRIVER DOOR AJAR" WARNING LIGHT REMAINS ON CONSTANTLY. BEING A SENIOR CITIZEN, I'M CONCERNED ABOUT BEING CAR JACKED WHEN STOPPED BECAUSE THE DOOR LOCKS WILL NOT AUTOMATICALLY ACTIVATE WHEN THE WARNING LIGHT IS ON. ALSO, THE INTERIOR LIGHTS REMAIN ON FOR A PERIOD OF TIME WHICH CAN ALERT A CAR JACKER. THE FORD DEALER ESTIMATE TO REPAIR THE LATCH SENSOR IS $470. *TR

7/14/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14S393000 (SUSPENSION). THE DEALER PERFORMED THE RECALL REPAIR, BUT THE VEHICLE SHOOK, VIBRATED, AND WAS EXTREMELY DIFFICULT TO STEER AFTERWARDS. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 37,116.

8/12/2014

I WAS DRIVING ON THE CITY STREETS AND WITHOUT ANY WARNING, THE POWER STEERING KICKED OUT. I DIDN'T REALIZE THIS AND WAS ALREADY COMMITTED TO MAKING A RIGHT TURN. I HAD TO USE ALL MY STRENGTH TO MAKE THE TURN AND STAY ON THE ROAD. AFTER CLEARING THE INTERSECTION I NOTICED THE CAR WAS NOT ACCELERATING, INSTEAD IT WAS DECELERATING. THE CAR CAME TO A COMPLETE STOP ON THE MAIN ROAD. I QUICKLY PUT ON MY BLINKERS. THE CAR THEN GAVE A "LOW ENGINE OIL PRESSURE" ERROR MESSAGE. I PUT THE CAR IN PARK, WAITED A MINUTE, AND RESTARTED W. I WOULD HAVE HAD A BIG PROBLEM IF THE CAR STALLED OUT IN THE LEFT TURN OR IF I COULDN'T OVERPOWER THE STEERING COMPONENTS AND WENT OFF THE ROAD. *TR

10/15/2014

TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE DRIVER VEERED OFF THE ROADWAY AND CRASHED INTO A TREE. THE CONTACT WAS UNCERTAIN IF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED FATAL INJURIES AND A POLICE A REPORT WAS FILED OF THE INCIDENT. THE VEHICLE CAUGHT ON FIRE DUE TO A DISLODGED FUEL LINE AND A COMPROMISED FIREWALL. THE FIRE WAS IGNITED BY THE FUEL LEAK THAT CAME FROM UNDER THE CARRIAGE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/06/14 *BF. UPDATED 7/27/2015 *JS

10/29/2014

THREE OF THE FOUR WHEELS HAVE THE CHROME-PLATING PEELING AWAY. VERY SHARP EDGES WHERE PEELING. SOME WHEELS WORSE THAN ANOTHER. *TR

1/12/2015