2011 Ford Edge Owner Complaints

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENTIRE DASHBOARD SCREEN AND GPS DISPLAY SCREEN FAILED. DURING THE FAILURE, THE BOTH SCREENS DISPLAYED A MESSAGE STATING THAT THE SYSTEM WAS REBOOTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A SOFTWARE UPDATE WAS INSTALLED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY WHETHER THE VEHICLE WAS IN MOTION OR AT A COMPLETE STOP. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,050. UPDATED 03/10/11*BF UPDATED 1/4/11 *CN

3/1/2011

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE TOUCH SCREEN AND INSTRUMENTAL PANEL FAILED BY NOT DISPLAYING AN ACCURATE READING OF SPEED TRAVELED, GASOLINE FUEL LEVELS, ETC. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE DEALER WAS UNABLE TO DETERMINE A REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 500.

3/4/2011

TWICE AFTER BACKING UP AND SHIFTING THE CAR FROM REVERSE TO DRIVE, THE CAR STALLED/SHUT OFF. THE FIRST TIME IT OCCURRED AFTER BACKING ONTO A BUSY STREET. WHILE PUSHING ON THE GAS WITH NO FORWARD MOVEMENT, I SAW A MESSAGE DISPLAYED IN THE DASH THAT THE CAR MUST BE IN PARK TO START. I WAS EXTREMELY LUCKY THAT IN THAT INSTANCE I HAD ENOUGH TIME TO START THE VEHICLE AND MOVE PRIOR TO TRAFFIC REACHING ME AS IT OCCURRED ON A BUSY STREET. THE APPROXIMATE DATE FOR THE FIRST OCCURRENCE WAS IN JUNE OF 2011. THE SECOND WAS ON JULY 5, 2011, WITH APPROXIMATELY 2,450 MILES. ON NOVEMBER 3, 2011, AND NOVEMBER 29, 2011, MY CARS BATTERY DIED RESULTING IN NEEDING TO CALL FORD ROADSIDE ASSISTANCE TO TOW IT TO THE DEALER. PRIOR TO THAT, I TWICE HAD A BATTERY SAVER MESSAGE DISPLAYED AFTER I SHUT OFF MY CAR, ALTHOUGH EVERYTHING WAS OFF. WHILE AT THE DEALER THE SECOND TIME IT HAPPENED, THE BATTERY DIED FOR THE THIRD TIME AFTER APPROXIMATELY 8 HOURS. THE BATTERY TEST ALWAYS REPORTED THAT THE BATTERY WAS OKAY. AFTER A WEEK AT THE SHOP THEY WERE STILL UNABLE TO DETERMINE THE CAUSE. TWO TIMES MY VEHICLE WOULD NOT RECOGNIZE THAT I HAD THE KEY IN MY POSSESSION WITHIN THE VEHICLE AND THEREFORE WOULD NOT START. I DO NOT KNOW IF ALL OF THESE ISSUES ARE POSSIBLY INTERCONNECTED WITH THE COMPUTER SYSTEM.

1/9/2012

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT AFTER PAKING ON AN INCLINE AND RELEASING THE BRAKE PEDAL, THE VEHICLE ROLLED BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 26,000. THE VIN WAS UNKNOWN. UPDATED 05/24/12*LJ

4/5/2012

WAS DRIVING IN MORNING RUSH HOUR TRAFFIC GOING ABOUT 50MPH ON A HIGHWAY. CAR LOST ALL ACCELERATION AND WENT "LIMP" WITHOUT ANY NOTICE. WRENCH LIGHT CAME ON. WAS ABLE TO GET CAR TO SIDE OF ROAD BEFORE IT COMPLETELY STOPPED. IT WAS VERY FRIGHTENING AS CARS WERE CLOSE BEHIND ME AND COULD HAVE EASILY REAR-ENDED ME. HUSBAND CAME TO THE SCENE AND ATTEMPTED TO RESTART CAR AND DRIVE IT. SAME THING HAPPENED AGAIN. HAD CAR TOWED TO LOCAL SHOP OWNED BY FORD DEALER. THEY CONCLUDED THAT WE HAD CARBON BUILD UP IN THE FUEL SYSTEM THAT WAS CAUSING THE PROBLEM. THEY CLEANED OUT THE "GUNK" AND CHARGED US $350. FOUR DAYS LATER THE SAME THING HAPPENED AGAIN. THIS TIME I HAD BOTH OF MY CHILDREN IN THE CAR AND MY DOG. CAR LOST ALL ACCELERATION IN THE MIDDLE OF 5PM TRAFFIC! WRENCH LIGHT CAME ON AGAIN. WAS ABLE TO PULL OVER IN SHOPPING CENTER BEFORE IT COMPLETELY DIED. TOWED IT BACK TO DEALER. THIS TIME THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT RECALIBRATED IT (WHATEVER "IT" IS). I'M TERRIFIED TO DRIVE THIS CAR AGAIN FOR FEAR THAT IT WILL HAPPEN WHEN I'M GOING 65MPH ON A MAJOR HIGHWAY! IT'S ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. FORD NEEDS TO TAKE RESPONSIBILITY AND DEAL WITH THIS PROBLEM. FROM WHAT I READ, IT HAS HAPPENED TO MANY OF THEIR MODELS AND HAS TYPICALLY INVOLVED THE THROTTLE BODY. *TR

5/26/2012

MY WIFE WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN ALL OF A SUDDEN HER VEHICLE WENT "LIMP". WHILE THE VEHICLE WAS IN "LIMP' MODE THERE WAS NO ACCELERATION AND YOU CAN FEEL HUGE VIBRATIONS AS IF THE ENGINE WAS ABOUT TO DIE. SHE WAS FORCED TO MANEUVER HER WAY THROUGH THREE LANES OF TRAFFIC WITH HER HAZARDS ON IN ORDER TO GET TO A "SAFE" SPOT. THE ONLY WAY SHE WAS ABLE TO GET OUT OF THE SITUATION WAS TO TURN OFF THE VEHICLE AND RESTART IT. THE ON BOARD COMPUTER HAD A WRENCH LIGHT UP AND A MESSAGE ASKING TO LOOK IN OUR MANUAL. PER OUR MANUAL THIS IS A POWERTRAIN ISSUE. THIS HAS HAPPENED TWO MORE TIMES IN LESS THAN FOUR DAYS AND TWICE OUR THREE MONTH OLD SON WAS WITH US/HER. MY WIFE IS CURRENTLY TAKING THE VEHICLE TO A FORD DEALERSHIP AND SHE JUST CALLED TO INFORM ME THAT IT HAD HAPPENED THE THIRD TIME. THIS IS A DANGEROUS THING AND HAS DISASTER WRITTEN ALL OVER IT! *JB

6/26/2012

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WOULD INTERMITTENTLY SURGE FORWARD WHILE DRIVING APPROXIMATELY 40 MPH. THE VEHICLE WOULD CONTINUE TO ACCELERATE UNTIL THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE THROTTLE BODY WAS REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,000. A FIELD SERVICE ENGINEER INSPECTED THE VEHICLE; REPAIRS WERE COMPLETED WHICH CORRECTED THE CONCERNS. FORD MOTOR CO INFORMED THE CONSUMER THAT THEY WILL NOT ISSUE ANY TYPE OF REFUND. HOWEVER, THE CONSUMER STATED NOTHING HAS BEEN SETTLED AND FORD RESPONDED WITH AN OFFER LETTER OF A FIVE YEAR WARRANTY. UPDATED EVOQ 02/24/12

11/14/2011

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENGINE BEGAN TO REV UP AND THE VEHICLE ACCELERATED IN REVERSE INDEPENDENTLY TO 35 MPH. THE VEHICLE BEGAN TO SPIN AND THE CONTACT CRASHED INTO A MOTOR HOME. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE PASSENGER OF THE VEHICLE SUSTAINED INJURIES AND BRUISING TO HIS RIBS, ARMS, LEGS, AND HEAD. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

3/26/2012

1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR

4/21/2011

ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB

7/20/2011

DRIVER DOOR AJAR LIGHT WILL NOT SHUT OFF BUT DOOR IS CLOSE PROPERLY. *TR

5/20/2013

DRIVERS SIDE DOOR AJAR LIGHT IS ON AND DOES NOT GO OUT EVEN WHEN THE DOOR IS CLOSED. THIS CAUSES THE DOORS NOT TO LOCK CAUSING A SAFETY CONCERN WHILE OPERATING THE VEHICLE. WHEN PARKED THE INTERIOR LIGHTS REMAIN LIT WHICH CAUSES THE BATTERY TO BE DRAINED AND THE CAR WILL NOT START. I HAD IT FIXED AT THE DEALER UNDER WARRANTY JUST AFTER 1 YEAR OF BUYING THE VEHICLE NEW, THEN THE 2ND TIME WAS 1 YEAR AFTER THE REPLACEMENT SWITCH NOW NOT UNDER WARRANTY AT THIS RATE I WILL NEED TO BUY ONE DRIVERS DOOR SWITCH EVERY YEAR AT $400 A POP. I ALSO HAD TO REPLACE THE BATTERY TOO. REALLY! *TR

7/11/2013

VEHICLE PURCHASED NEW, DRIVEN 890 MILES IN FIRST TRIP. VEHICLE HAS DRAMATIC PULL TO THE RIGHT. CONSTANT LEFT STEERING INPUT FOR VEHICLE TO REMAIN ON ROADWAY. DEALER ADJUSTED ALIGNMENT , BUT WAS NOT ABLE TO CORRECT. DEALER AND FORD REPRESENTATIVE INDICATE THAT THAT IS THE LIMIT OF THE DESIGN AND FORD IS UNABLE TO CORRECT THE PULL. COMPLETE ATTENTION AND GRIP ON THE STEERING WHEEL WITH CONSTANT LEFT INPUT IS VERY TIRING AND POTENTIALLY DEADLY AS A NEAR MISS OF A PARKED CAR ON AN I-20 AT NIGHT WAS EXPERIENCED. JUST A SLIGHT INATTENTION OF THE LEFT INPUT CAUSED THE CAR TO DRIFT OUT OF THE TRAVEL LANE AND ONTO THE EDGE OF THE SHOULDER. THIS WILL ULTIMATELY CAUSE SOMEONE TO LOSE THEIR LIFE OR BE INJURED. AS SPEED INCREASES TO HIGHWAY SPEEDS THE REACTION TIME TO MAKE CONSTANT CORRECTIONS IS REDUCED. NUMEROUS INSTANCES OF THE RIGHT PULL HAVE BEEN DOCUMENTED TO FORD DEALERS FROM 2007. FORD HAD ISSUED A TSB IN 2008 BUT THIS DID NOT FIX OR CORRECT THE DESIGN DEFICIENCY. NO CASTER ADJUSTMENTS ARE PROVIDED IN THE FRONT WHEEL DRIVE AXLE, ONLY TOE ADJUSTMENTS. IMPROPER TOE ADJUSTMENTS CAN BE ACHIEVED BUT SIGNIFICANT TIRE WEAR IS INDUCED. THIS TOE ADJUSTMENT HAS TO BE READJUSTED TO AN OUT OF TOLERANCE CONDITION EVERY TIME A TIRE SET IS CHANGED.

1/28/2011

TL*THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHEN DRIVING THE VEHICLE, IT WOULD DRIFT SHARPLY TO THE RIGHT IF HIS HANDS WERE NOT ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT IT OCCURRED WHEN A VEHICLE WAS EQUIPPED WITH ALL-WHEEL DRIVE. THE FAILURE MILEAGE WAS 2,400 AND THE CURRENT MILEAGE WAS 2,700.

2/7/2011

MY DOOR LOCKS ON THE DRIVER'S SIDE OF MY 2011 FORD EDGE LIMITED MODEL ARE MALFUNCTIONING. WHEN YOU TRY TO UNLOCK THE DOOR EITHER WITH THE TOUCH DOOR SENSORS OR THE REMOTE, THE LOCKS SOUNDS LIKE A MACHINE GUN. ALSO, SOMETIMES THE DOOR WILL NOT LOCK. WHEN FORD WENT IN TO REPLACE THE LOCKING MECHANISM, THEY FOUND OUT MY DRIVER'S SIDE WINDOW IS STARTING TO CRACK FROM THE BOTTOM UP, SO THEY HAVE HAD MY CAR AT LEAST A WEEK NOW WAITING ON THE GLASS, WHICH IS APPARENTLY AN ISSUE THAT IS OCCURRING ON ALL OF THESE FORD EDGE VEHICLES. *TR

11/20/2012

2011 FORD EDGE, I AM THE FIRST OWNER AND BOUGHT THIS CAR NEW. AT APPROX 2000 MILES AFTER THE 36K MILE WARRANTY EXPIRED THE DRIVERS DOOR LATCH SWITCH IS MESSED UP. THE DOOR WILL BE SHUTAND THE SYSTEM STILL SHOWS IT AJAR WHICH CAUSES THE INTERIOR LIGHT TO STAY ON FOR 5 PLUS MINUTES. EVEN WHILE DRIVING THE DOOR CLOSED AND NO WARNINGS THE SWITCH WILL MALFUNCTION AT NIGHT AND CAUSE THE INTERIOR (WHITE) LIGHTS TO COME ON. THIS IS A HAZZARD AT NIGHT (SAFETY)!!!! I HAVE CONTACTED THE LOCAL FORD AND THEY GIVE ME THE RUN AROUND AND DO NOT WANT TO COVER THEIR DEFECT!! THERE ARE MORE THAN 7 DOCUMENTED CASES ON HERE AND EVEN MY SERVICE ADVISOR SAID THAT THESE YEAR AND MODEL ARE NOTORIUS FOR THIS PROBLEM BUT FORD DOES NOT COVER! SERVICE MANAGER SAID HE HAS NEVER HEARD OF IT (BS). BOTTOM LINE.... IF YOU WILL NOT COVER YOUR PRODUCT I WILL NOT BUY YOUR CHEAP PRODUCT!! LOOKS LIKE TOYOTA WILL GET MY BUSINESS FROM NOW ON SINCE THEY COVER THEIR PRODUCT !! THIS IS A SAFETY ISSUE ESPECIALLY FOR NIGHT DRIVING AND BATTERY LIFE (STRANDED ON ROAD). *TR

5/17/2013

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED. THE HEADLIGHT ASSEMBLY HAD A BLACK LENS THAT CAUSED THE LOW BEAM HEADLIGHT NOT TO PROVIDE ADEQUATE LIGHTING WHEN DRIVING IN RURAL AREAS. THE DEALER ADJUSTED THE LOW BEAM HEADLIGHT TO ILLUMINATE HIGHER HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE LOW BEAM HEADLIGHT WAS RESET BACK TO FACTORY SPECIFICATIONS AND THE CONTACT WAS ADVISED THAT THERE WAS NOTHING ELSE THEY COULD DO TO CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 28,000.

2/19/2013

DOOR AJAR WARNING LIGHT WILL NOT GO AWAY WHEN CLOSING THE DRIVERS DOOR AND OCCASIONALLY POPS ON WHILE DRIVING TURNING ON THE INTERIOR LIGHTS. ESPECIALLY DANGEROUS AT NIGHT. MULTIPLE REPORTS OF THIS SAME ISSUE WITH THE DRIVERS DOOR LATCH SPECIFICALLY ON 2011 FORD EDGES. IN ORDER FOR THE DOOR TO CLOSE AND NOT HAVE THE DOOR AJAR WARNING LIGHT COME ON THE DRIVER MUST LOOSEN THE LATCH BEFORE CLOSING THE DOOR. EVEN IF ONE DOES THIS, IT DOES NOT GUARANTEE THAT IT WOULD NOT POP ON WHILE DRIVING. EXTREMELY DANGEROUS. *TR

2/20/2013

THIS IS A PREEMPTIVE COMPLAINT, AS I THANKFULLY HAVE NOT HAD AN ACCIDENT YET. THE MYFORDTOUCH SYSTEM IN ALL 2011 FORD MOTOR CO VEHICLES ARE DEFECTIVE. THE SYSTEM HAS A MULTITUDE OF DEFECTS, BUT THE SAFETY RELATED DEFECT IS THAT THE SYSTEM CAN SPONTANEOUSLY REBOOT AT ANY TIME WITH NO WARNING TO THE DRIVER. THIS CAN HAPPEN AT RANDOM, AND MULTIPLE TIMES WITHIN A SHORT PERIOD OF TIME. WHEN BACKING UP THIS SHUTS DOWN THE BACKUP CAMERA WHICH COULD RESULT IN INJURIES TO CHILDREN WHO GET BEHIND THE VEHICLE. AT NIGHT THIS CAUSES THE SCREEN TO SUDDENLY GO FULL WHITE AT FULL BACKLIGHT, WHICH IS EXTREMELY DISTRACTING TO A DRIVER AT NIGHT. ANOTHER SAFETY ISSUE WOULD BE WHEN THE SYSTEM REBOOTS WHEN THE DRIVE IS BEING GUIDED TO AN EMERGENCY FACILITY OR IS ON THE PHONE WITH 911. FORD ACKNOWLEDGED THE PROBLEMS TO DEALERSHIPS ON OCT 20TH AND INFORMED THEM NOT TO DO ANYTHING AT THIS TIME. MANY CUSTOMERS HAVE BEEN REPORTING THESE PROBLEMS ON THE OWNER2OWNER WEBSITE FOR THE FORD SYNC SYSTEM. I AM SUBMITTING THIS COMPLAINT IN HOPES IT CAN BE DEALT WITH BEFORE SOMEONE GETS HURT RATHER THAN AFTER. THANK YOU *TR

11/15/2010

I HAVE OWNED A 2011 FORD EDGE NOW FOR ALMOST 2 MONTHS, THIS CAME WITH THE MYFORD TOUCH SYSTEM WITH SYNC SERVICES. THIS SERVICE HAS YET TO WORK. AFTER HAVING THE DEALER HAVE IT FOR A DAY, THEY COME BACK AND SAY ITS A FORD PROBLEM THAT THEY ARE LOOKING INTO. I CALL SYNC SERVICE AND THEY SAY THE DEALER ONLY HAS TO FLASH THE MEMORY AND THIS WILL FIX IT. THE DEALER DOESN'T HAVE THE TOOLS TO DO THIS YET. I WAS EVEN TOLD TO TAKE IT TO ANOTHER DEALER AND THIS IS HOW I FOUND OUT THEY NEED TO ORDER CABLES. THEY STILL HAVE NOT GOT THESE AND I WAS TOLD EVEN AFTER THEY GET THEM NOW, NOT TO WORK ON ANY VEHICLES TILL FORD GETS A FIX FOR IT. WHY WAS THIS SYSTEM EVEN PUT INTO THE MARKET IF THEY HAVE THESE ISSUES!!! HOW MUCH LONGER DO WE HAVE TO WAIT ON THIS AND WHAT KIND OF RESTITUTION SHOULD BE GIVEN TO THE PEOPLE WITH THIS VEHICLE THAT WAS BOUGHT WITH THIS SYSTEM THAT DOESN'T WORK. *TR

11/30/2010

SERVICE ENGINE LIGHT. MY 2011 EDGE WAS 3 WEEKS OLD WHEN THIS LIGHT CAME ON ONE MORNING AND STAYED ON. I WAS INFORMED THAT THEY HAD TO CALL FORD HOTLINE FOR A RESOLUTION AND THEY TOLD THEM TO REPROGRAM THE COMPUTER. 3 MONTHS LATER, MY LIGHT CAME ON AGAIN. I DROPPED MY CAR TO THE DEALER YESTERDAY - SAME THING, HAD TO CALL FORD HOTLINE FOR A RESOLUTION. I STILL DO NOT HAVE MY CAR BACK BECAUSE THE HOTLINE HASN'T RESPONDED. I DON'T KNOW IF THIS IS A SERIOUS ISSUE WITH MY CAR OR WHY THE ENGINE LIGHT KEEPS GOING OFF. IT WORRIES ME THAT SOMETHING IS SERIOUSLY WRONG WITH THIS AUTO I PURCHASED 10/15/10. I ALSO HAVE PROBLEMS WITH THE SYNC CONTROLS GOING WILD - VOLUME STICKS AND GOES OFF OR FULL BLAST - SYSTEM RESETS ITSELF ON IT'S OWN AND GOES BACK TO DEFAULT SCREENS ON EITHER SIDE OF SPEEDOMETER INSTEAD OF WHAT I SELECTED, ETC. *TR

2/8/2011

ENGINE FAILED SINCE NEW. MANY TRIPS TO DEALER ENDED IN COMPLETE TEAR DOWN. BLOWS SMOKE CLOUDS ON THE HIGHWAY.

6/6/2011

THE THROTTLE BODY FAILED WHILE I WAS DRIVING ABOUT 65 MILES PER HOUR ON INTERSTATE 65. THIS FAIL HAPPENED AT AN EXTREMELY BUSY PORTION OF I-65 AS YOU LEAVE INDIANA AND CROSS INTO LOUISVILLE, KY. LUCKILY, THE TIME OF DAY WAS APPROXIMATELY 1:30 P.M. SO TRAFFIC WAS RATHER LIGHT. IF THIS HAD HAPPENED DURING RUSH HOUR, I WOULD NOT HAVE BEEN ABLE TO GET MY CAR OFF THE INTERSTATE AND OVER TO AN EMERGENCY LANE. WHO KNOWS WHAT THAT RESULT WOULD HAVE BEEN - A HORRIBLE CRASH - POSSIBLY DEATH. FORD REALLY NEEDS TO STEP UP AND RECALL THE THROTTLE BODY PART. AS I HAVE RESEARCHED THIS ON THE INTERNET, I SEE MANY INSTANCES WHERE FORD APPEARS TO HAVE SEVERAL MODELS (OLD AND NEW) THAT ARE EXPERIENCING FAILED THROTTLE BODY COMPONENTS. THIS IS UNACCEPTABLE AND WILL SURELY CAUSE ADDITIONAL FATALITIES (THEY HAVE ALREADY HAD ONE FATALITY DUE TO THIS PART FAILURE). *TR

10/8/2012

DRIVING ON I-65 IN AN AREA WITH 4-5 LANES OF TRAFFIC WITH A SPEED ZONE OF 65 MPH WHEN THE VEHICLE LOST POWER - WRENCH LIGHT WARNING LIGHT CAME ON - HAD TO MANEUVER THE VEHICLE ACROSS 3 LANES OF TRAFFIC DURING RUSH HOUR TO REACH THE EMERGENCY LANE. IT WAS SHEER LUCK THAT I MADE IT TO THE EMERGENCY LANE WITHOUT BEING HIT BY ANOTHER VEHICLE AS I COULD NOT SPEED UP THE CAR AND THE SPEED WAS NEARING ZERO MPH. THE VEHICLE HAD TO BE TOWED INTO THE DEALERSHIP WHERE IT WAS DIAGNOSED AND EVENTUALLY REPAIRED UNDER WARRANTY. IT TOOK THE DEALERSHIP APPROXIMATELY ONE WEEK TO REPAIR THE POWER TRAIN ISSUE. PER MY RESEARCH ON VARIOUS FORD EDGE SITES, THIS IS A VERY COMMON OCCURRENCE AND FORD HAS FAILED TO RECALL THIS ISSUE. LUCKILY, I WAS NOT HARMED. HOWEVER, NOT EVERYONE WILL BE THIS FORTUNATE. FORD NEEDS TO RECALL THIS ISSUE ASAP. *TR

7/28/2013

BEFORE LEAVING MY HOME, I TRIED UNSUCCESSFULLY TO PROGRAM THE BUILT-IN GPS TO GUIDE ME TO MY DESTINATION. AFTER DRIVING APPROXIMATELY 12 MILES, I STOPPED AT A REST STOP. UPON RESTARTING MY VEHICLE, THE ENTIRE ELECTRONIC DISPLAY INCLUDING RADIO, CLIMATE CONTROL, BACK-UP CAMERA, GPS AND OTHER SAFETY FEATURES FAILED TO WORK WHATSOEVER. I IMMEDIATELY DROVE TO THE DEALER WHO INFORMED ME THAT THERE WOULD NOT BE A FOX FOR THIS FOR AT LEAST TWO WEEKS AND THAT ALL OF HIS OTHER 2011 EDGE CUSTOMERS WERE SUFFERING THE SAME PROBLEM. CALLING FORD CORPORATE, I WAS MET WITH EVEN LESS DETAIL ABOUT THE PROBLEM. THEY PRETENDED THAT I AM THE ONLY CUSTOMER WITH THIS PROBLEM. ALTHOUGH THE VEHICLE IS DRIVABLE, THAT IS ALL IT CAN DO AND FRANKLY, I AM AFRAID TO DRIVE IT BECAUSE I DON'T WHAT ELSE MAY SIMPLY STOP WORKING. FORD REFUSED MY REQUEST FOR A LOANER VEHICLE UNTIL THIS IS RESOLVED.

10/31/2010

MY FORD TOUCH VOICE COMMANDS THAT CONTROL HANDS-FREE PHONE, CLIMATE, NAVIGATION, AND AUDIO DO NOT WORK RELIABLY AND CONSISTENTLY CAUSING INCREASED DRIVER DISTRACTION AND FRUSTRATION EITHER IN PARKED POSITION OR AT HIGHWAY SPEED. ACTUAL VOICE COMMANDS THAT WORK VARY FROM SPECIFIC COMMAND LISTS IN MANUAL (BOTH V1 AND V2) INCLUDING SUPPLEMENT. THE SAME COMMANDS DO NOT WORK TWICE. SD NAVI SYSTEM WITH TRAFFIC ALERTS IS A POTENTIAL SAFETY HAZARD IN URBAN AND HIGHWAY ENVIRONS. THE SYSTEM PRESENTS MYRIAD TRAFFIC ALERTS. NO VOICE COMMAND IS AVAILABLE TO SELECT "AVOID/IGNORE/DETAILS AND SHOULD BE. ONE MUST VISUALLY DISTRACT EYES FROM WINDSHIELD/ROAD TO TOUCH THE CENTER STACK CONSOLE DISPLAY SCREEN TO RETURN TO NAVIGATION MAP. THIS IS A SAFETY RISK AND WILL RESULT IN TRAFFIC CRASH. REPORTED TO FORD CUSTOMER SERVICE. THEY DO NOT SEEM CONCERNED.

11/9/2010

1. LEASED CAR ON 12/31/2010, THE SYNC FAILED AND SCREEN WENT BLANK WHILE DRIVING. 2. BACKED OUT OF DRIVEWAY AND REAR CAMERA FROZE. 3. DOORS AND HOOD OUT OF LINE 4. GAS TANK LEAK, DEALER DOESN'T KNOW WHEN THEY CAN GET A PART. *TR

4/21/2011

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER AND IT WAS DETERMINED THAT THE THROTTLE BODY VALVE NEEDED TO BE REPLACED AND THE FUEL SYSTEM NEEDED TO BE CLEANED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 44,000. *TR

5/7/2013

I PULLED INTO A PARKING SPACE. FELT THE CAR MOVE FORWARD. IMMEDIATELY TURNED THE STEERING WHEEL TO AVOID THE CAR DIRECTLY PARKED IN FRONT OF ME. ACCELERATING TO 25-30 MILES PER HOUR AND NOT KNOWING WHAT WAS HAPPENING, STEERED THE CAR UP THE PARKING LANE INTO A SNOW-COVERED FIELD, CIRCLED AND CAME BACK INTO ANOTHER ROW OF THE PARKING LOT. I HAD MY FOOT ON THE BRAKES THE WHOLE TIME. WHEN I GOT TO THE END OF THAT ROW AND REALIZED I HAD NO BRAKES, FINALLY THREW IT IN PARK. THE CAR STOPPED, GEARS GRINDING. THE VEHICLE MAINTAINED THE SAME SPEED THE WHOLE TIME. IF THERE WOULD HAVE BEEN PEOPLE OR OTHER CAR MOVEMENT AT THE TIME, I DON'T KNOW WHAT WOULD HAVE HAPPENED. FORD INSPECTED THE VEHICLE AND FOUND NOTHING. *TR

2/8/2013

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT HEARD A GRINDING NOISE COMING FROM THE BRAKES. A PRIVATE MECHANIC INSPECTED THE VEHICLE AND ADVISED THAT THE REAR PASSENGER'S SIDE INTERIOR BRAKE PADS DID NOT HAVE ANY PADDING AND PENETRATED THE ROTORS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN ADVISED THAT BOTH REAR ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 51,000. THE VIN WAS NOT AVAILABLE.

2/19/2013

SYNC/MY TOUCH CONSOLE ON 2011 FORD EDGE LOCKS UP OR GOES DEAD. THERE IS NO WAY TO ACTIVATE THE WINDSHIELD DEFROST WITHOUT THE TOUCH SCREEN. DEALERSHIP SERVICE DEPARTMENT HAS BEEN UNABLE TO UNLOCK SCREEN. THIS PROBLEM HAS BEEN WIDELY REPORTED ON OWNERS WEBSITE FOR THE 2011 EDGES, BUT FORD DOES NOT SEEM TO HAVE A FIX FOR IT. IT IS WINTER AND I NEED TO RUN DEFROST. *TR

12/15/2010

ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB

7/20/2011

REAR SEAT CENTER SEAT BELT LATCH IS IN A LOCATION THAT IS EXTREMELY HARD TO USE AND WHEN THE SEAT BELT DOES GET BUCKLED, IT IS SO UNCOMFORTABLE THAT I HAVE HAD PEOPLE UNBUCKLE. YOU ACTUALLY SIT RIGHT ON THE LATCH WHEN IT IS BUCKLED. THERE REALLY SHOULD BE A FIX AVAILABLE SO THAT THE LATCH END OF THE CENTER BUCKLE CAN BE MOVED OUT OF THE WAY OF WHERE YOU SIT. I CAN'T IMAGINE HOW A PERSON WITH A CAR SEAT WOULD TRY TO USE THIS.

5/20/2011

1) DRIVE DOOR AJAR LIGHT IN DASH WILL NOT GO OUT. DOOR WILL NOT PROPERLY SHUT. EXTREMELY UNSAFE! DOORS WILL NOT LOCK WITH THIS WARNING/LIGHT ON AS WELL AS THE LIGHTS INSIDE VEHICLE STAY ON FOR AN EXTENDED AMOUNT OF TIME (UP TO 20 MIN) UNTIL THEY GO TO SLEEP. WHICH IS DRAINING THE BATTERY. 2) PASSENGER SEAT BELT LOCKS UP WITH THE LEAST BIT OF MOVEMENT. SO TIGHT THAT IT SEVERELY UNCOMFORTABLE. TO FIND COMFORT THE SEAT BELT HAS TO CONSTANTLY BE UNLATCHED AND RE LATCHED WHILE VEHICLE IS IN MOTION / DRIVEN. UNSAFE! WHEN RESEARCHING THE DOOR AJAR ISSUE IT HAS BECOME VERY CLEAR THAT FORD HAS A MAJOR DEFECT WITH THIS PART THAT HAS BEEN INSTALLED. THIS SHOULD NOT COST CONSUMERS OVER $500 OUT OF POCKET TO REPAIR OR PUT THEIR LIVE IN DANGER DUE TO THEIR NEGLECT TO REPAIR THEIR PRODUCT THAT WAS DEFECTED WHEN MANUFACTURED. *TR

7/22/2013

ON JULY 19TH, 2011 WHILE DRIVING SOUTH BOUND ON FOLLY ROAD IN CHARLESTON, SC I WAS SLOWING DOWN TOWARDS THE INTERSECTION W/ FORT JOHNSON ROAD. I WAS TRAVELING APPROXIMATELY 30MPH WHEN I HEARD A VERY LARGE POP OR EXPLOSION LIKE SOUND. AFTER A SECOND OR TWO, I NOTICED SHARDS OF GLASS FALLING OFF THE ROOF OVER THE BACK WINDOW. I PULLED OVER INTO A LOT AND FOUND THE REAR MOST FIXED GLASS ROOF PANEL (OF THE PANORAMIC VISTA ROOF) HAD COMPLETELY SHATTERED. THE LOCAL FORD DEALERSHIP INDICATED THAT FORD WILL NOT TREAT THIS AS A WARRANTY COVERED ITEM. THE VEHICLE WAS BRAND NEW, BOUGHT ONLY 4 DAYS PRIOR TO THE INCIDENT. I HAVE FORMALLY SUBMITTED A COMPLAINT WITH FORD AND AM SUPPOSED TO RECEIVE A RESPONSE IN 15 DAYS. I HAD NO CHOICE BUT TO FILE AN INSURANCE CLAIM IN THE MEANTIME - THE VEHICLE CAN NOT BE DRIVEN AND NEEDS TO BE FIXED. THIS HAS APPARENTLY HAPPENED IN OTHER PANORAMIC VISTA ROOFS FROM FORD, AND JUST LIKE IN THIS CASE IT HAPPENED SPONTANEOUSLY AND WITHOUT ANY IMPACT FROM ANY OBJECT. *KB

7/20/2011

DRIVERS SIDE DOOR AJAR LIGHT IS ON AND DOES NOT GO OUT EVEN WHEN THE DOOR IS CLOSED. THIS CAUSES THE DOORS NOT TO LOCK CAUSING A SAFETY CONCERN WHILE OPERATING THE VEHICLE. WHEN PARKED THE INTERIOR LIGHTS REMAIN LIT WHICH CAUSES THE BATTERY TO BE DRAINED AND THE CAR WILL NOT START. *TR

6/28/2013

MY SON WAS DRIVING HIS 2011 FORD EDGE DOWN A BUSY ROAD AT NIGHT WHEN ANOTHER DRIVER CUT RIGHT IN FRONT OF HIM. HE HIT THE BRAKES BUT THE ROAD WAS WET AND THE CAR WOULD NOT STOP. TO AVOID A FRONT COLLISION WITH THE OTHER DRIVER HE TURNED THE STEERING WHEEL TO THE RIGHT AND THAT MADE HIM LOSE CONTROL OF THE CAR. HE HIT A TREE, HIS CAR SPUN ALL THE WAY ACROSS THE ROAD HITTING THE SIDEWALK AND CRASHING THE SIDE PASSENGER DOOR AGAINST A STREET SIGN. THE CAR IS TOTALED (WE BELIEVE). THE FRONT WAS DESTROYED, AND THE TWO FRONT WHEELS SMASHED. THE IMPACT WAS SO STRONG THAT THE BACK LIGHTS WERE THROWN 30 METERS AWAY FROM THE CAR. PASSENGER DOOR WAS STUCK AND THE WINDSHIELD BROKEN. WHAT CONCERNS ME IS THAT THE AIRBAGS DID NOT DEPLOY. EVERYBODY AT THE SCENE OF THE ACCIDENT , FROM THE RESCUER TO THE TOW COMPANY, COMMENTED ON THAT FACT. MY SON IS FINE ( THANK GOD FOR SEATBELTS) AND NOBODY WAS HURT, BUT IF YOU JUST SEE THE CAR IT IS UNBELIEVABLE THAT NO AIRBAG DEPLOYED . IT IS NOT RIGHT THAT AFTER BUYING A CAR AND WORRYING ABOUT SO MANY THINGS THAT CAN GO WRONG IN TRAFFIC I HAVE TO WORRY IF THE AIRBAGS ARE WORKING OR NOT. IT IS NOT RESPONSIBLE. *TR

2/11/2012

I WAS REAR-ENDED AT A PEDESTRIAN CROSSWALK BY A TEEN TEXTING ON HIS SMARTPHONE WHILE DRIVING AT THE SPEED OF ABOUT 40MPH. THE IMPACT CAUSED ME TO SMASH INTO ANOTHER CAR IN FRONT OF ME. I WASN'T INJURED BECAUSE I BRACED MYSELF FOR IMPACT LOOKING UP THROUGH MY MIRRORS. THE AIRBAG LIGHT CAME ON AS IF THEY AIRBAGS WERE ABOUT TO DEPLOY ON THE DASH BOARD BUT THEY SIMPLY DIDN'T DEPLOY. WHEN I WAS DRIVING HOME THE CAR STARTED SHAKING AS IF THE AIRBAGS MIGHT POP OUT IF I HIT A BUMP IN THE ROAD. THE CAR IS NOW PARKED AND WILL REMAIN PARKED UNTIL THIS ISSUE IS FULLY RESOLVED.. NO MORE FORD CARS FOR ME! *TR

5/7/2013

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE INTERIOR LIGHT REMAINED ILLUMINATED AFTER THE VEHICLE WAS TURNED OFF AND LOCKED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT INSPECTED BECAUSE THE DEALER STATED THAT THERE WAS NOT A RECALL FOR THE VEHICLE. THE CONTACT STATED THAT THE DOOR HAD TO BE CLOSED FOUR OR FIVE TIMES BEFORE THE INTERIOR LIGHT SHUT OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 41,000. *TR

4/23/2013

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT WHILE ATTEMPTING TO LOCK THE DOORS, THE DOOR LOCKS FAILED TO STAY LOCK AND UNLOCKED WITHOUT MANUAL FORCE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000. UPDATED 11/12/13*CN THE CONSUMER STATED THE DRIVER AJAR LIGHT STAYED ON CONSTANTLY. THEREFORE, THE DOORS WOULD NOT LOCK. ALSO, THE INTERIOR LIGHTS REMAINED ON AFTER THE VEHICLE WAS TURNED OFF. UPDATED 11/19/13

9/3/2013

THE HEAD RESTS ON THE NEW FORD EDGE THAT I RECENTLY PURCHASED ARE SO LARGE AND LEAN SO FAR FORWARD THAT THEY MAKE IT VERY UNCOMFORTABLE AND DANGEROUS TO DRIVE. THEY ARE SO BAD THAT SOME OWNERS OF NEW FORD PRODUCTS ARE JUST REMOVING THE HEAD RESTS CREATING A REAL SAFETY HAZARD . I HAVE CONTACTED FORD SEVERAL TIMES WITH OUT SATISFACTION. OUR LOCAL POLICE DEPARTMENT HAS REMOVE THE HEAD RESTS FROM THER NEW EXPOLORER. DO WE WAIT UNTIL SOMEONE GET HURT OR KILLED OR DO WE TAKE A VERY HARD LOOK AT THEM NOW? I HAVE TRIED TO REVERSE MINE BUT THEN YOU JUST AS WELL REMOVE THEM. I TRIED SWITCHING WITH THE REAR SEAT AND THEY WONT INTERCHANGE. I AM JUST ASKING THAT YOU TAKE A GOOD LOOK AT THEM AND MAKE A DECISION. *TT

7/11/2011

TL* THE CONTACT OWNS A 2011 FORD EDGE. WHILE DRIVING AT APPROXIMATELY 65 MPH AND ACCELERATING, THE CONTACT NOTICED AN EXHAUST SMELL EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS FOUR DIFFERENT TIMES. THE TECHNICIANS STATED THE SMELL WAS CAUSED BY FUEL BYPASSING THE CATALYTIC CONVERTER. THE TECHNICIANS STATED THERE WAS NO REPAIR TO RESOLVE THE SMELL EMITTED IN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,695. UPDATED 9/13/11 *CN THE MECHANIC AT THE DEALER WAS ALSO ABLE TO SMELL THE EXHAUST FUMES INSIDE THE VEHICLE. UPDATED 10/28/11

8/17/2011

FAULTY VEHICLE TPMS SYTTEMS. THEY BECOME BRITTLE AND WHEN YOU TRY TO CHECK THE AIR IN THE TIRE THEY CAN BREAK. THE MATERIALS USED ARE VERY CHEAP AND ARE UNSAFE. IF YOU BREAK ONE OR CRACK ONE YOU LOOSE ALL THE AIR IN THE TIRE. AS A AUTOMOTIVE LUBRICATION CENTER OWNER IT FALLS UPON MY STORE TO FIX A PROBLEM THAT IS DEFINATELY A DESIGN PROBLEM FROM THE VEHICLE MANUAFACTURER. *TT

8/28/2011

THE NAVIGATION IS PROBABLY THE MOST USER UNFRIENDLY UNIT WE HAVE EVER USED AND HAVE WRITTEN THREE TIMES TO CORRECT THE BAD INFORMATION IN IT; I.E. TAKES YOU TO THE WRONG LOCATION. A NAVIGATIONAL SYSTEM THAT CANNOT BE TRUSTED IS WORSE THAN NOT HAVING ONE AT ALL. THERE ARE MANY PROBLEMS WITH THIS NAVIGATION SYSTEM IN ADDITION TO THE OTHER 'SENSOR' SAFETY GOODIES ON THIS VEHICLE. THE BLISS IS A SAFETY HAZARD; WORTHLESS. MY SYNC SYSTEM KEEPS BLANKING OUT (REFERRED TO BY EVERYONE AS THE 'BLACK SCREEN') OR A SCREEN THAT LOCKS UP AND WILL NOT PERFORM ANY FUNCTION WHATSOEVER. WHEN RESEARCHING THIS VEHICLE I FOUND INFORMATION ON THIS PROBLEM AS EARLY AS 2008. I PRINTED ALL THE INFORMATION TO SHOW THE SALESMAN. I HANDED HIM 40 PAGES OF INFORMATION ON THE 'BLACK SCREEN' AND ASKED IF THIS IS STILL A PROBLEM HE SAID NO. WE PURCHASED THE 2011 FORD EDGE LIMITED WITH ALL THE GOODIES. NOW AND SINCE THE LAST ROUND WE EXPERIENCED THE 'LOCKED SCREEN' AGAIN WHICH REQUIRED ANOTHER TRIP TO OUR FORD DEALER. BY THE WAY WE RECEIVED NO PAPER WORK ON THE REPAIR. WE HAVE OVER 15K MILES ON THE VEHICLE NOW AND HAVE HAD EXPERIENCED THIS PROBLEM NUMEROUS TIMES. THE NAVIGATION AND THE BLISS SYSTEMS ARE NOT ONLY WORTHLESS BUT SAFETY HAZARDS. A $42,000 MISTAKE?? SHAME ON FORD FOR CONTINUING ON SELLING THIS PRODUCT AND OUR GOVERNMENT FOR LETTING THEM DO SO - EVER WONDER WHY THE CONSUMER LOST THEIR FAITH??? FORD - REALLY? *TR

12/20/2011

THE WINDOW CRACKED FROM BOTTOM UPWARDS FOR NO APPARENT REASON. DOOR WAS NOT CLOSED HARD OR "SLAMMED". NOTHING HIT WINDOW. JUST CRACKED. *KB

3/20/2012

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH THREE CHILD RESTRAINT SEAT LATCH ANCHORS IN THE REAR SEAT AREA. THE SEAT WITH THE ONE ANCHOR INSTALLATION PREVENTED A CHILD SEAT TO BE POSITIONED IN THAT SPECIFIC SEAT. THE CONTACT WAS DISPLEASED TO KNOW THAT THE VEHICLE WAS NOT DESIGNED FOR TWO REAR FACING CHILD RESTRAINT SEATS TO BE POSITIONED IN DIFFERENT REAR SEATS AT THE SAME TIME. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THERE WERE CERTAIN MODELS DESIGNED WITH FOUR REAR SEAT LATCH ANCHORS. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. ...UPDATED 08-10-12 *BF UPDATED 08/14/2012 *JS.

7/24/2012

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE NOTICED THAT THE REAR WINDSHIELD WAS SHATTERED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED DUE TO EXCESSIVE HEAT. THE FAILURE RECURRED ONE YEAR LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIR. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2,219. UPDATED 9/18/12 *CN UPDATED 09/21/2012 *JS

8/6/2012

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE LIFT-GATE LOCK MALFUNCTIONED. AS A RESULT, ALL OF THE LIGHTS IN THE VEHICLE WERE ERRONEOUSLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 39,000.

9/17/2012

I PURCHASED A CERTIFIED USED 2011 FORD EDGE IN JANUARY 2013. SHORTLY THEREAFTER, I STARTED NOTICING SOME MAJOR ISSUES. 1) THE TRANSMISSION WHINES AT LOW SPEEDS, UNTIL I ACCELERATE & IT SHIFTS UP A FEW GEARS. I HAVE ALSO HAD IT SLIP & CLUNK WHILE SHIFTING GEARS 2) THERE IS A LOUD POPPING FROM THE FRONT END, PASSENGER SIDE, WHEN I AM TURNING, ESPECIALLY IN & OUT OF PARKING SPOTS 3) THERE IS A WHISTLE COMING FROM UNDER THE SUV, BETWEEN THE DRIVER SIDE DOORS & IT DOES IT IN ACCESSORY MODE OR WHEN THE SUV IS RUNNING. I HAVE NOW HAD IT BACK AT THE DEALER FOR THE 3RD TIME & THEY ARE WORKING WITH FORD ON DIAGNOSING THE ISSUES. IT IS VERY DISHEARTENING TO SPEND SO MUCH MONEY FOR A VEHICLE & HAVE SUCH ISSUES. THANKFULLY IT IS CERTIFIED & UNDER WARRANTY. THE DEALERSHIP HAS BEEN GOOD ABOUT GETTING ME A LOANER VEHICLE TOO. BUT I ALMOST AM READY TO ASK THEM TO TRADE ME OUT OF IT, BECAUSE I AM SICK OF DEALING WITH THE ISSUES. IT IS EMBARRASSING TO HAVE SUCH A NICE LOOKING "NEW" VEHICLE & WHEN PEOPLE RIDE WITH ME, THEY NOTICE ALL THE THINGS WRONG & SAY I GOT A BAD DEAL. *TR

4/26/2013

WE PURCHASED A NEW 2011 FORD EDGE IN FEBRUARY OF 2011. WE HAD DRIVEN IT LESS THAN 41,000 MILES WHEN WE ENCOUNTERED A PROBLEM WITH ONE TIRE. AS WE WERE DRIVING WE WERE ALERTED THAT THE AIR PRESSURE WAS LOW ON OUR TIRE. WE ADDED AIR AND HAD DRIVEN LESS THAN 10 MILES WHEN THE LOW AIR PRESSURE WARNING CAME ON AGAIN. WE DROVE TO WALMART TO GET THE TIRE REPAIRED. IT HAD A SPLIT ON THE INSIDE OF THE TIRE, NEAR THE LETTERING. THE SPLIT WAS NOT ALONG THE CURVE OF THE TIRE, IT IS AN "UP AND DOWN" TEAR. WE WERE TOLD THEY COULD NOT REPAIR THE TIRE BECAUSE OF WHERE THE SPLIT HAD OCCURRED. LIKE I SAID, IT WAS ON THE INSIDE OF THE TIRE, SO IT COULD NOT HAVE BEEN DAMAGED BY HITTING A CURB OR SOMETHING HITTING IT. THE TIRES HAVE VERY LITTLE WEAR ON THEM, BUT WE REPLACED ALL OF THEM ANYWAY. WE FEEL THIS TIRE WAS FAULTY AND WE WOULD REGRET NOT REPLACING THEM IF ONE WOULD BLOW OUT AND CAUSE A DEADLY ACCIDENT. WE KEPT THE TIRES IN CASE THERE IS A RECALL ON THEM. THIS WAS DEFINITELY NOT NORMAL WEAR AND TEAR! IF I WERE A TIRE MANUFACTURER, I WOULD DEFINITELY BE CHECKING ON THIS MATTER RIGHT NOW. AS I SAID, THE TIRES ARE THE MICHELIN LATITUDE TOUR, P245/60/18. THE OTHER NUMBERS FROM THE TIRE ARE AP4A DAMX 3110, WJ2B6A06-5868201. IF YOU NEED MORE INFORMATION, PLEASE CONTACT US. *TR

6/18/2013

DRIVING ON I-65 IN AN AREA WITH 4-5 LANES OF TRAFFIC WITH A SPEED ZONE OF 65 MPH WHEN THE VEHICLE LOST POWER - WRENCH LIGHT WARNING LIGHT CAME ON - HAD TO MANEUVER THE VEHICLE ACROSS 3 LANES OF TRAFFIC DURING RUSH HOUR TO REACH THE EMERGENCY LANE. IT WAS SHEER LUCK THAT I MADE IT TO THE EMERGENCY LANE WITHOUT BEING HIT BY ANOTHER VEHICLE AS I COULD NOT SPEED UP THE CAR AND THE SPEED WAS NEARING ZERO MPH. THE VEHICLE HAD TO BE TOWED INTO THE DEALERSHIP WHERE IT WAS DIAGNOSED AND EVENTUALLY REPAIRED UNDER WARRANTY. IT TOOK THE DEALERSHIP APPROXIMATELY ONE WEEK TO REPAIR THE POWER TRAIN ISSUE. PER MY RESEARCH ON VARIOUS FORD EDGE SITES, THIS IS A VERY COMMON OCCURRENCE AND FORD HAS FAILED TO RECALL THIS ISSUE. LUCKILY, I WAS NOT HARMED. HOWEVER, NOT EVERYONE WILL BE THIS FORTUNATE. FORD NEEDS TO RECALL THIS ISSUE ASAP. *TR

7/28/2013

1.THE WINDOW MOTOR HAS MALFUNCTIONED SINCE I BOUGHT THIS CAR AND HAS BEEN REPLACED TWICE UNDER WARRANTY BUT SAME ISSUE CONTINUES. WHEN YOU CLOSE THE DRIVER WINDOW IT AUTOMATICALLY COMES RIGHT BACK DOWN, AND TAKES MANY ATTEMPTS TO MANIPULATE THE WINDOW TO ACTUALLY CLOSE. 2.MY DOOR AJAR LIGHT INDICATOR CAME ON WHILE DOOR WAS CLOSED. IT LEAVES THE INTERIOR LIGHT ON BECAUSE OF FALSE READ INDICATOR. THAT STARTED A NUMBER OF ELECTRICAL MALFUNCTIONS, INCLUDING DOOR LOCKING ISSUES. WHILE DRIVING WITH MY 2 YEAR OLD GRANDCHILD, SHE OPENED THE DOOR BY HERSELF DURING TRAVEL BECAUSE THE DOORS WILL NOT LOCK DURING TRAVEL.(SHE WAS IN A CERTIFIED CAR SEAT, NEVERTHELESS IT WAS TERRIFYING AND IS A SAFETY ISSUE). I HAD MY VEHICLE IN FOR THIS "LATCH MALFUNCTION" IN SEPTEMBER 2013. THE PART WAS ON BACK-ORDER FOR 6 WEEKS. (THIS IS SUSPICIOUS THAT I AM NOT THE ONLY EDGE OWNER WITH THIS ISSUE). I DID CALL FORD CUSTOMER SERVICE, WHO POLITELY SAID THEY WOULD DOCUMENT MY COMPLAINT. THANKS FORD. THIS IS AN ABSOLUTE SAFETY ISSUE. I HAVE ALSO OWNED FORDS FOR MANY YEARS WITH NO PROBLEMS. THE FORD EDGE IS FLAWED BADLY, AND FORD WILL ONLY DOCUMENT YOUR COMPLAINT. THEY WILL NOT RESOLVE OR TAKE RESPONSIBILITY. *TR

11/4/2013

TL* THE CONTACT OWNS A 2011 FORD EDGE. THE CONTACT STATED THAT THE DOOR HANDLE INSIDE OF THE DRIVER'S DOOR FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 35,538. UPDATED 12-30-13 *BF

11/4/2013

TL* THE CONTACT OWNS 2011 FORD EDGE. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE, SHE SCRAPED THE TIRE AGAINST A CURB. THE FAILURE CAUSED THE REAR PASSENGER'S SIDE HUB CAP TO BEND, EXPOSING SHARP EDGES. THE CONTACT WAS CONCERNED THAT THE DAMAGED HUB CAP COULD POTENTIALLY CAUSE INJURIES OR LACERATIONS WHEN WASHING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HUB CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

3/18/2014

THE DRIVERS SIDE FRONT DOOR SENSOR DOES NOT WORK. THE DOOR IS CLOSED BUT IT STILL SHOWS ON THE DASH DOOR AJAR. THIS DOES NOT LET THE DOORS LOCK WHILE DRIVING. I FEEL THAT THIS IS VERY UNSAFE WHILE DRIVING ALSO UNSAFE FOR MY FAMILY TO DRIVE IN CERTAIN AREAS OF THE CITY. I DON'T EVEN KNOW IF THE AIRBAGS WILL WORK. *TR

4/5/2014