2016 Dodge Durango Owner Complaints

AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.

7/13/2016

SECOND TIME WATER HAS GOTTEN INTO A TAIL LIGHT. FIRST WAS THE DRIVERS SIDE WHICH HAS BEEN REPLACED. WHEN IT WAS REPLACED ONE OF THE MECHANICS DROPPED IT AND CHIPPED A CORNER AND HAVE YET TO ORDER A REPLACEMENT. ALSO, THE MIDDLE "TRACK LIGHT" IS STARTING TO FILL UP WITH WATER. RIDICULOUS FOR A $45,000 VEHICLE.

4/13/2017

AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.

7/13/2016

THE 2016 DURANGO RENTED FROM ENTERPRISE REPEATEDLY, INCREASINGLY BUT INTERMITTENTLY AND WITHOUT DRIVER INPUT, CHANGED GEAR, REVVED AND INDICATED ON THE SCREEN THAT THERE WERE ISSUES WITH "KEY FOB NOT IN VEHICLE AND "TIRES PRESSURE". AT FIRST THEIR WERE THREE VERY BRIEF INCIDENTS LASTING LESS THAN THREE SECONDS OVER A WEEK, OCCURRING AT IDLE AND WHEN ACCELERATING. LATER THE OCCURRENCES LASTED SOMETIMES OVER 20 SECONDS EACH AND HAPPENED SOMETIMES SEVERAL TIMES PER HOUR, INCREASINGLY WORSE. WHILE THERE WAS CLEARLY AN ISSUE WITH THE SHIFTER, THERE APPEARED TO BE ADDITIONAL OR RELATED ISSUES WITH THE ELECTRONIC BRAIN. RESETTING THE OPTIONS, LIKE SHUTTING OFF THE HILL CLIMB OPTION WHICH IT WAS SET ON BEFORE WE RENTED IT SEEMED TO HELP AT FIRST BUT DID NOT. THIS WAS DANGEROUS AND DISTURBING. FINALLY, THE CAR LURCHED OUT OF PARK AND HIT A WALL ON ITS OWN FROM A FEW FEET AWAY. I HAVE PHOTOS AND WILL GIVE MORE INFORMATION. THESE INCIDENTS OCCURRED AT VARIOUS TIMES, AND SEEMINGLY MORE IN THE RAIN AND FOG, THOUGH NOT EXCLUSIVELY. THEY OCCURRED ONCE WHEN LEAVING A STOPLIGHT AT A LOW SPEED TURNING LEFT, ON THE FREEWAY, ON STREETS AROUND 30/35 MPH AND AT IDLE AT FULL STOP. MOST OCCURRENCES WERE WHILE DRIVING ON REGULAR CITY STREETS WHERE WE DID MOST OF THE DRIVING ON THAT TRIP IN SAN JOSE, MONTEREY AND CARMEL. THE WORST WAS RIGHT BEFORE THE PEBBLE BEACH CONCOURS D'ELEGANCE, AFTER I HAD DRIVEN NORTH FROM SAN DIEGO ON A CONTINUOUS FREEWAY DRIVE IN THE RAIN. IT MAY JUST BE A COINCIDENCE, BUT ALL THREE OF THE FIRST INSTANCES IN THE FIRST WEEK OF RENTAL OCCURRED AFTER AT LEAST AN HOUR DRIVE ON THE FREEWAY. IN SAN JOSE, I IMMEDIATELY REQUESTED A REPLACEMENT CAR BUT THEY HAD NONE.THE SECOND DRIVER IMMEDIATELY NOTICED ISSUES WITH THE CAR, BUT WE WERE TOLD THERE WERE NO OTHER CARS AVAILABLE. I THINK EITHER THE COMPUTER CIRCUITS WERE CORRODED AND/OR DAMAGED OR DAMP. *TR

12/21/2016

RENTAL CAR. CABLES FOR GPS AND PHONE WRAPPED AROUND ROTARY SHIFT CONTROL. WHEN THEY WERE MOVED WHILE AT STOP LIGHT, TRANSMISSION WENT FROM DRIVE TO REVERSE. WHEN FOOT WENT FROM BRAKE TO ACCELERATOR, CAR MOVED BACKWARDS RATHER THAN FORWARD. ROTARY CONTROL SHOULD BE HARDER TO MOVE, EVEN WHEN BRAKE IS APPLIED.

8/16/2016

COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK AND NOT TURNED OFF. I EXITED THE VEHICLE WITH THE ENGINE STILL RUNNING. THE CAR IDLED FORWARD ON ITS OWN DAMAGING A GARAGE AND THE CAR ITSELF. INITIALLY, I THOUGHT THIS WAS DUE TO ME NOT PUTTING THE CAR IN PARK BUT NOW I DON'T BELIEVE THIS WAS THE CASE. I BELIEVED THE CAR TO BE IN PARK BUT THE ELECTRONIC TRANSMISSION CONTROL KEPT THE DID NOT RECOGNIZE THAT VEHICLE WAS IN PARK.

8/24/2016

THE AUTOMATIC START/STOP FEATURE FAILS TO RESTART THE ENGINE AFTER FOOT IS REMOVED FROM BRAKE. THE ERROR MESSAGE APPEARS IN THE INFORMATION SYSTEM "CYCLE SHIFT TO PARK THEN RECYCLE TO DRIVE". THE D FLASHES ON THE DASHBOARD AND THE D ON THE GEAR SHIFT SELECTOR FLASHES. THIS NORMALLY HAPPENS AT A TRAFFIC LIGHT BUT MAY OCCUR DURING A SHORT STOP PRIOR TO TURNING OR MERGING ONTO A STREET. THIS CAUSES A DANGEROUS PAUSE THAT COULD RESULT IN A REAR END COLLISION BY BEING HIT FROM BEHIND. THERE IS A FUNCTION BUTTON TO DISABLE THE START/STOP FEATURE BUT THE DEFAULT POSITION ON ENGINE START IS ON.

8/28/2016

ORIGINAL ARBITRATION DATA TO NCDS: 1.DURANGO 2016 WAS PURCHASED ON 30 APRIL 2016 WITH THE FORWARD COLLISION WARNING SYSTEM (FCWS) WITH BRAKE ASSIST AS AN OPTION. THIS AND THE ADAPTIVE CRUISE CONTROL (ACC) SYSTEM WAS APP $2K AS A SAFETY OPTION. HTTP://WWW.DODGE.COM/EN/DURANGO/SAFETY_SECURITY/ . THIS WEBSITE DESCRIBES THE FEATURE. 2.ATTACHED FILE CAPTURE 6 AND 7 DESCRIBE THE FEATURE: 'FCWS PROVIDES THE DRIVER THE OPPORTUNITY TO BE NOTIFIED VIA AUDIO OR VISUAL ALERT AND IF THE SITUATION MERITS, A LEVEL OF BRAKING TO HELP SLOW THE VEHICLE AND FINALLY IF THE FCWS EVENT BEGINS BELOW 26 MPH, THE SYSTEM MAY PROVIDE MAXIMUM OR PARTIAL BRAKING TO MITIGATE FORWARD COLLISION.' THIS INFORMATION IS FROM DOCUMENT DOWNLOADED FROM CORPORATE WEBSITE TITLED 2016 DURANGO OM 4TH.PDF PAGE 229 /230 DESCRIBING THE FEATURE. 3. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE FOR OVER 6 WEEKS THROUGH THE CHRYSLER RESOLUTION CENTER CASE # 29403021 WORKING WITH PENNY @ 214-583-2188. SHE INFORMED ME THAT IF THE ACC SYSTEM IS WORKING THEN THE FCWS 'SHOULD' WORK BECAUSE THERE ARE NO ERROR CODES. I HAVE TAKEN THIS VEHICLE TO BOTH LITHIA DODGE IN LAS CRUCES, NM AND SUNLAND DODGE IN EL PASO TX WHERE THE VEHICLE WAS PURCHASED. SERVICE REPRESENTATIVES FROM BOTH DEALERSHIPS TEST DROVE THE VEHICLE AND ENCOUNTERED SIMILAR SITUATIONS IN TRAFFIC CONSISTING OF POTENTIAL COLLISION WITH ANOTHER VEHICLE BUT THE SYSTEM NEVER PROVIDED AUDIO/VISUAL OR LIMITED BRAKING ASSISTANCE AS ADVERTISED. HOWEVER, CHRYSLER RESOLUTION'S POSITION IS THAT IF THERE ARE NO ERROR CODES, AND THE ACC WORKS, THEN THE SYSTEM 'MUST/SHOULD' BE WORKING. THAT IS NOT THE CASE FOR FCWS. ACC DOES WORK. SINCE THEN: 1. ROAD DEMO CONDUCTED WITH VEHICLE AND SYSTEM DOESN'T WORK., 2. ORIGINAL COST OF OPTION WAS REFUNDED. 3. PREFER FAULT BE FIXED AND WILL RETURN REBATE TO DEALER 4. FILES DOCUMENT THE HISTORY OF THIS PROBLEM.

10/3/2016

THIS MAY BE A SCENARIO FOR THE ONGOING INVESTIGATION OF ROLLAWAY (NHTSA ACTION NUMBER: PE16014) THE VEHICLE IN THIS SCENARIO WAS STATIONARY. I FOLLOW THE NORMAL PROCEDURE FOR PARKING MY DURANGO BY (1)APPLYING PARKING BRAKE, (2)MOVING THE SHIFTER TO PARK, (3) TURN IGNITION OFF, AND THEN (4)EXITING THE VEHICLE. TODAY, I BROUGHT MY VEHICLE TO STOP FOR PARKING, WHICH TRIGGERED THE STOP-START SYSTEM, TURNING THE ENGINE OFF. AT THIS TIME, BEFORE SHIFTING THE TRANSMISSION TO PARK, I OPENED THE DOOR OF THE VEHICLE. THIS ACTION OF OPENING DOOR MADE THE STOP-START SYSTEM UNAVAILABLE. AFTER THIS WHEN I LIFTED MY FOOT FROM THE BRAKE PEDAL, AND MOVED TRANSMISSION TO PARK (WITH PARK LIGHT LIT), MY THINKING WAS THAT THE VEHICLE WOULD START ITS ENGINE AS IT WOULD BE COMING OUT OF STOP-START SYSTEM. BUT, THIS DID NOT HAPPEN AS THE DRIVER DOOR WAS OPEN AND THE STOP-START SYSTEM WAS DISABLED. AT THIS TIME, WHEN I LIFTED MY FOOT OF THE BRAKE, THE CAR ADVANCED FORWARD WITH NO POWER. EVEN THEN THE ENGINE DID NOT START. THEN I TURNED THE CAR OFF AND TURNED IT BACK ON AND ALL WORKED FINE. WHILE CHECKING THIS SCENARIO AGAIN, I TURNED THE CAR OFF WHILE THE STOP-START WAS DEACTIVATED. THE VEHICLE DID A POWERLESS ROLLING. I STARTED THE VEHICLE AGAIN AND ALL WORKED FINE. IT SEEMS THAT THE OPENING OF THE DRIVER DOOR BEFORE THE VEHICLE EXITS THE STOP-START SYSTEM INITIATED ENGINE-OFF, CAUSES THE VEHICLE TO ENTER A STATE WHERE THINGS ARE NOT PREDICTABLE. MY EXPECTATION WAS THAT THE TAKING FOOT OFF THE BRAKE PEDAL OR CHANGING GEAR SHIFTER, WOULD MAKE THE ENGINE COME BACK TO LIFE. BUT THAT DID NOT HAPPEN. I HOPE THAT THERE COULD BE SOLUTION FOR THIS ISSUE. I ALWAYS APPLY PARKING BRAKE SINCE THE TIME I HAVE LEARNED HOW TO DRIVE, AND THAT SURELY MUST BE HELPING ME HERE.

7/20/2017

THE TRUCK JUST SHUTS OFF WHILE DRIVING AND NOW IT WON'T EVEN START SO I AM OUT OF A CAR

7/6/2018

AFTER PURCHASE, IMMEDIATELY WE STARTED HAVING PROBLEMS WITH HEADLIGHT NOT WORKING, THEN A REAR LIGHT AND BRAKE LIGHT NOT WORKING. TOOK IN FOR RECALL ON ANOTHER PART AND THEY DISCOVERED IT WAS THE ELECTRICAL, WHILE DRIVING AND SITTING AT LIGHTS. LIGHTS ON DASH, RADIO, HEADLIGHTS, ETC, NOT WORK PROPERLY OR ALL SUDDEN DECIDE NOT TO WORK AT ALL. WE'VE TAKEN IT BACK NOW 5 TIMES. MECHANIC SAYS THE WHOLE WIRING HARNESS IS BAD AND CANNOT BE REPAIRED, BUT CONTINUES TO SAY THEY CALLED CHRYSLER FOR PARTS TO TRY TO REPAIR. WHILE MY 83 YRS OLD DAD WHO BOUGHT THE CAR, LEFT SITTING AT THE DEALER FOR 4-5 HOURS EVERY TRIP AND NO RENTAL VEHICLE AVAILABLE FROM ENTERPRISE OR HERTZ. AFTER SITTING THERE 5 HOURS TODAY, WE HAD TO LEAVE VEHICLE. THIS TIME, WE ARE READY TO CALL ATTORNEY FOR LEMON LAW IN MISSOURI.

7/13/2016

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED TO 35 MPH WITHOUT WARNING. IN ADDITION, THE RPMS REVVED AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 981. THE VIN WAS UNAVAILABLE.

9/13/2016

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.

8/12/2016

WHILE DRIVING AT CRUISING SPEED ON THE HIGHWAY, THE FRONT PASSENGER "ACTIVE HEAD RESTRAINT" DEPLOYED FOR NO REASON. NO IMPACT, NO LARGE BUMP OR POTHOLE...JUST RANDOM. IT HIT MY WIFE IN THE HEAD/NECK.

9/6/2016

MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.

11/22/2017

THIS IS THE 3RD TIME THAT WHILE DRIVING MY ENGINE SHUT OFF! THE REPAIR SHOP "FIXED" THE ISSUE BUT THE DAY I DROVE HOME IT DIED AGAIN WHILE DRIVING AND I HAD IT TOWED TO DEALERSHIP SERVICE DEPARTMENT. THE REPAIR LASTED MAYBE 6 MONTHS? THE ENGINE DIED AGAIN WHILE DRIVING TO WORK. THE SERVICE EXTENDED WARRANTY IS GIVING ME THE RUN AROUND ABOUT PROVIDING A RENTAL AND COVERING THE REPAIRS. I CANNOT BE DRIVING A VEHICLE THAT SHUTS DOWN WHILE DRIVING! WHAT IF THIS HAPPENS WHILE GOING 70 MPH TO WORK IN AUSTIN?! I'M NOT WRECKING AND DIEING BECAUSE OF A LEMON CAR WITH SAFETY ISSUES

11/30/2018

RATTLING NOISE COMING FROM DRIVER'S SIDE DASH AREA WHEN DRIVER ON HIGHWAY. WIND GUSTS MAKE IT SOUND LIKE THE AIR FILTER BOX IS RATTLING BUT IT'S NOT.

6/26/2018

THE EDGE OF THE TAILLIGHTS WHEN THE BACK HATCH IS OPEN ARE EXTREMELY DANGEROUS. THEY ARE SHARP AND I HAVE SEVERELY CUT MYSELF MULTIPLE TIMES

5/22/2019

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE BRAKES ENGAGED WITHOUT WARNING AND ALMOST CAUSED A CRASH. THE VEHICLE FISHTAILED DOWN THE INTERSTATE AND SPUN AROUND IN THE DIRECTION OF ONCOMING TRAFFIC. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SHOULDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 2,000.

9/16/2016

AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS

10/18/2016

AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS

10/18/2016

Check Engine light came on. Code states P0440 Evaporative Emission Systems. However, i looked to see if recall was issued for my vehicle and it states a recall was issued for this but not my vehicle vin number.

3/3/2022

WENT OUT TO GET SOMETHING OUT OF THE CAR THAT HAS BEEN PARKED IN THE DRIVEWAY FOR A COUPLE OF DAYS, AFTER A RAIN EVENT AND NOTICED LIFTGATE TRACK LIGHTS GETS WATER INSIDE EVENTUALLY CAUSING AN ELECTRICAL SHORT IN THE RED LED'S IT'S A WHOLE ASSEMBLY WHICH INCLUDES LICENSE PLATE LIGHTS & BACKUP CAMERA, THE PART IS EXPENSIVE AND WARRANTY FOR THIS TYPE OF PART IS UP TO 36,000 MILES. ALSO THERE IS A SQUEAKING NOISE WITH THE SUSPENSION WHILE IN MOTION WHEN YOU GO DOWN OR UP ON A SLOPED AREA (ETC. TURNING IN OR OUT OF A GAS STATION ENTRANCE) DEALERS CANT FIGURE OUT WHY. THESES ARE POSSIBLE SAFETY ISSUES BUT UNKNOWN

3/7/2019

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. COON RAPIDS CHRYSLER DODGE JEEP RAM (10541 WOODCREST DR NW, COON RAPIDS, MN 55433, (763) 290-1011) DIAGNOSED THAT THE REAR SHOCKS NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

4/9/2019

THE POWER STEERING HAS GONE OUT. IT FULLY WENT OUT WHILE DRIVING INTO A PARKING LOT FROM A HIGHWAY EXIT. THE TRUCK STARTED MAKING SOUNDS AND WILL NOT TURN NOW. THE VEHICLE HAS ONLY 60,000 MILES. I HAVE SEEN WHERE OTHER DODGE AND RAM VEHICLES ARE HAVING SIMILAR ISSUES WHERE THE POWER STEERING HAS COMPLETELY GONE OUT AS MINE HAS. WITH THE ELECTRONIC STEERING SYSTEM EVERY TIME I TURN THE WHEEL YOU HEAR A SCREECHING AND ELECTRONIC OR BEING SOUND (AS IF AN ELECTRICAL DEVICE HAS FAILED). I STARTED TO NOTICE A DULL OR NUMB STEERING FEELING TO THE VEHICLE WHICH NOW HAS PROGRESSED INTO UNABLE TO USE ONE BIT. FIAT CHRYSLER HAS INFORMED ME THAT THIS IS NOT COVERED UNDER AN EXTENDED WARRANTY. WE READ THAT SIMILAR DODGE, CHRYSLER AND RAM VEHICLES IN OUR YEAR RANGE HAVE BEEN AFFECTED BY THIS AS WELL. IT'S NOT REALISTIC FOR SOMEONE WHOM IS STILL PAYING FOR A VEHICLE TO NOW BE REQUIRED TO PAY $3,000+ IN REPAIRS TO FIX THIS VEHICLE.

12/29/2018

I WAS DRIVING HOME FROM THE STORE ON DEC 8TH 2019. WHEN I WENT TO MAKE A LEFT ONTO MY STREET, MY WHEEL LOCKED UP AND I HIT THE CURB AT A LOW RATE OF SPEED. A WARNING CAME ON THAT SAID "POWER STEERING UNAVAILABLE" (SEE PICTURE)

12/29/2019

THE TRUCK EXCELS WHILE AT A STOP LIGHT WHERE YOU MUST BREAK AGAIN.THE TRUCK THE EMERGENCY BREAK FORWARD AND REAR HAS ACTIVATED WHILE IN MOTION. I TOOK THIS TRUCK TO MEINEKA CAR CARE IN JOLIET IL FOR A TIRE AND BREAKS TO BE LOOKED AT WHILE THEY TEST DROVE THE TRUCKTHEY INSTANTLY SAID THE TRUCK WAS DANGEROUS BECAUSE IT TOOK OFF WHIE THE M ALSO DOING A TEST DRIVE . I HAVE COMPLAINED TO THE DEALERSHIP AND DODGE. I WAS PULLING IN THE DRIVEWAY AND PUT THE CAR IN DRIVE TO PULL INTO THE GARAGE AND IT JERKED HITTING TE GARAGE. TOOK THE TRUCK IN FOR A WHEEL ALIGNEMENT AND COULDNT DRIVE BACK WAS TOLD TO SEND CAR TO DEALERSHIP

1/16/2021

My car showed all kinds of notices on the screen and was not turning on correctly and shaking while driving or standing. I took it to the dealer and was told my entire engine will have to be replaced due to oil sludge on the engine and this will cost be around $9000. I’ve been researching and it seems this tends to happen a lot to dodge car engines. My car has under 60,000 miles.

9/16/2021

SRS HEADREST DRIVER SIDE TRIGGERED WHILE VEHICLE WAS EMPTY SITTING IN DRIVEWAY. RETAINING CLIPS BROKEN AND DAMAGED. IN PROCESS OF GETTING PLAZA DODGE IN ORANGEBURG SC TO LOOK AT THE PART AND MAKE RECOMMENDATIONS AND THEY ARE GOING TO CONTACT FCA.

10/31/2019

My wife was driving down the road when out of no where her headrest just deployed slamming into the back of her head. After examining the headrest it was clear that a plastic piece had deteriorated causing the headrest to release.

7/27/2021

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT THE DRIVER SIDE DOOR WAS AJAR. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12.

3/15/2016

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 10 MPH, THERE WAS AN ABNORMAL RATTLING NOISE IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOAD LEVELING SHOCKS NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REMEDY PART WAS ON A NATIONAL BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 600. THE VIN WAS NOT AVAILABLE.

9/6/2016

AUTONOMOUS ACCELERATION. THE VEHICLE WITHOUT DRIVER ASSIST ACCELERATED TWICE WHEN PULLING INTO PARKING SPOTS. IN BOTH CASES I WAS MAKING A LEFT TURN INTO A PARKING SPOT WHEN THE ACCELERATION COMMENCED. ONLY BY STANDING ON THE BRAKE WHILE AT SAME TIME PLACING THE VEHICLE IN PARK AND PRESSING ENGINE OFF BUTTON WAS I ABLE TO STOP VEHICLES FORWARD MOTION. THE DURANGO CAME CLOSE TO RAMMING PARKED CAR IN THE SPACE IN FRONT OF THE ONE I WAS PULLING INTO. DURANGO HAD APPROX. 3000 MILES ON ODOMETER WHEN THE 2 INCIDENTS OF ACCELERATION OCCURRED. THE INCIDENTS OCCURRED ON CONSECUTIVE DAYS, OCT 9 & 10, AFTER DRIVING THE VEHICLE APPROX. 6-8 HOURS STRAIGHT EACH DAY. PURCHASING DEALER WAS CONTACTED IMMEDIATELY TO INFORM IT'S SERVICE DEPARTMENT OF THE 2 INCIDENTS. VEHICLE WAS TAKEN TO AN OUT OF AREA DEALER ON THE MORNING FOLLOWING 1ST INCIDENT. THEY READ THE FAULT CODES AND INFORMED ME THAT NOTHING REGISTERED OTHER THAN THE ECM HAD BROKEN CONTACT. UPON THE OCCURRENCE OF 2ND INCIDENT WE CUT SHORT OUR TRIP AND RETURNED TO OUR HOME SO THAT WE COULD TAKE VEHICLE TO PURCHASING DEALER, SUBURBAN CHRYSLER IN FARMINGTON HILLS MICHIGAN. AFTER TWO DAYS IN SERVICE THE REPORT THAT CAME BACK WAS NO PROBLEM FOUND. MY CONCERN IS THAT THIS ACCELERATION COULD OCCUR DURING A MORE PROBLEMATIC SITUATION WHERE ABILITY TO CONTROL DURANGO WILL BE LIMITED WHICH COULD RESULT IN BODILY INJURY OR PROPERTY DAMAGE. LETTERS OF RECORD HAVE BEEN SENT TO [XXX], CEO DODGE, AND [XXX], SERVICE MGR AT SUBURBAN CHRYSLER IN FARMINGTON HILLS MI. I HAVE TAKEN PHOTOS OF BRAKE & GAS PEDDLES TO SHOW THERE RELATION TO A WEATHER TECH WHICH THE DEALER HAS SUGGESTED AS A POSSIBLE CAUSE FOR ACCELERATION. CONSUMER STATES THERE WERE 2 MORE OCCURRENCES. DASH BOARD WENT COMPLETELY BLANK DURING LAST OCCURRENCE. CONSUMER BELIEVES FAILURE IS RELATED TO A CRUISE CONTROL RECALL.*DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *TR *JS

10/18/2016

MY CAR IS 16 MONTHS OLD, LEASED FOR 3 YEARS. ELECTRICAL MALFUNCTIONS SUCH AS CAMERA NOT WORKING PROPERLY, LIGHTS NOT TURNING OFF INSIDE THE CAR, SOFTWARE IN THE CAR MALFUNCTIONING AND CREATING RANDOM ERROR MESSAGES ON THE SCREEN, AND TURN SIGNALS BURNING OUT WITHIN THE FIRST YEAR OF THE LIFE OF THE CAR HAPPENED VERY OFTEN. WERE REPORTED 2-3 TIMES TO THE SAME DEALERSHIP BUT NO RECORD WAS MADE FOR US AT THE DEALERSHIP, ALTHOUGH MECHANICS SHOWED US HOW TO MANUALLY RESET THE COMPUTER OURSELVES, SO WE DIDN'T HAVE TO KEEP COMING BACK IN FOR IT. THIS TIME THE CAR CAME TO A DEAD STOP A FEW SECONDS AFTER MAKING A LEFT TURN. WHEELS LOCKED UP AT ABOUT 20MPH SPEED. THE IMPACT OF THE STOP CAUSED ME AND MY TWO TODDLERS TO FLY FORWARD SINCE THE SEATBELTS DID NOT LOCK. MY 3 YEAR OLD WAS IN A CONVERTIBLE CAR SEAT, SHE SCOOT FORWARD A LITTLE BIT, BUT MY SON WAS IN A TODDLER BOOSTER AND FLEW FORWARD DOWN THE MIDDLE ISLE ALL THE WAY TO MY FRONT SEAT. ALL THE LIGHTS IN THE CAR FLASHED ON AND OFF REPEATEDLY. CAR WAS BEEPING FOR A GOOD 2-3 MINUTES STRAIGHT. NONE OF THE BUTTONS WORKED! DOORS WERE LOCKED AND WOULD NOT OPEN, THE WINDOWS LOCKED AND WOULD NOT REACT TO THE BUTTONS. TOOK ME A GOOD FEW MINUTES TO GET THE CAR BACK TO FUNCTIONING, AND I DROVE IT IMMEDIATELY DOWN THE STREET TO THE DEALERSHIP WHERE I GOT THIS CAR. AFTER 2 DAYS OF THE CAR BEING THERE, WE WERE TOLD THAT THEY HAD FOUND NOTHING, REPLICATED NOTHING, AND THAT THE COMPUTER RECORDED NO CODES. WE CONTACTED DODGE CORPORATE, BUT WERE TOLD THAT NOTHING WILL BE DONE FOR US (BESIDES PAY THE 2 DAYS OF RENTAL CAR FEE WHILE THEY LOOKED AT OUR CAR). DODGE TOLD US CAR WAS "FUNCTIONING AS DESIGNED" ALTHOUGH THEY CAN NOT GUARANTEE ITS SAFE TO DRIVE, THEY DON'T SEE ANYTHING WRONG WITH IT. TOLD US THAT WE WOULD HAVE TO GO THROUGH THIS 2 MORE TIMES BEFORE THEY CAN OPEN A CLAIM AGAIN. REFUSED TO SWAP THE CAR OUT, TOLD US NOTHING THEY CAN DO.

11/22/2017

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. THE CONTACT STATED THAT WATER ENTERED THE TAIL LIGHTS, WHICH CAUSED THE BULBS TO BURN OUT. THE DEALER (MOORE CHRYSLER INC, 1523 W 3RD AVE, WILLIAMSON, WV 25661) STATED THAT THE CONTACT WOULD HAVE TO PAY OUT OF POCKET TO HAVE THE LIGHTS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

2/5/2019

THE TRUCK EXCELS WHILE AT A STOP LIGHT WHERE YOU MUST BREAK AGAIN.THE TRUCK THE EMERGENCY BREAK FORWARD AND REAR HAS ACTIVATED WHILE IN MOTION. I TOOK THIS TRUCK TO MEINEKA CAR CARE IN JOLIET IL FOR A TIRE AND BREAKS TO BE LOOKED AT WHILE THEY TEST DROVE THE TRUCKTHEY INSTANTLY SAID THE TRUCK WAS DANGEROUS BECAUSE IT TOOK OFF WHIE THE M ALSO DOING A TEST DRIVE . I HAVE COMPLAINED TO THE DEALERSHIP AND DODGE. I WAS PULLING IN THE DRIVEWAY AND PUT THE CAR IN DRIVE TO PULL INTO THE GARAGE AND IT JERKED HITTING TE GARAGE. TOOK THE TRUCK IN FOR A WHEEL ALIGNEMENT AND COULDNT DRIVE BACK WAS TOLD TO SEND CAR TO DEALERSHIP

1/16/2021

The contact owns a 2016 Dodge Durango. The contact stated while driving at various speeds, he noticed that the driver’s side headlight would appear dim and would sometimes not illuminate. The contact was relating the failure to corrosion with the connector of the wire and the bulb. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.

7/16/2021

The back axel on the driver side snapped while going 75 down the highway. Causing major damage and totally the car.

7/18/2022

The contact owns a 2016 Dodge Durango equipped with Windforce Tires, Tire Line: Performax, Tire Size: 285/60/R18, DOT Number: (N/A). The contact stated that while driving at 30 MPH, the vehicle started to wobble. Upon inspection, she noticed that there were bubbles on the driver's and passenger's side rear tires. Additionally, the tire pressure reached 65 PSI. The vehicle was taken to the tire dealer and the driver's and passenger's side rear tires were replaced; however, the failure recurred with the driver's and passenger's side front tires. The dealer informed the contact that the tires were not covered under warranty and she would need to pay out-of-pocket for the replacement tires. The driver's and passenger's side front tires were not replaced. The manufacturer was not made aware of the failure. The failure mileage was unknown.

10/25/2022

The contact's daughter owns a 2016 Dodge Durango. The contact stated that while her daughter was taking out an item from the trunk, the rear liftgate inadvertently closed on her back. The contact stated that her daughter's back was badly injured. The contact stated that her daughter was taken to the hospital and was informed that she needed to see an orthopedic surgeon. The vehicle had not yet been taken to an independent mechanic or a local dealer for diagnosis or repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

11/1/2022

The contact owns a 2016 Dodge Durango equipped with Sailun Tires, Tire Line: Atrezzo SVR LX, Tire Size: 265/50/R20, DOT Number: 1YJDBNULY0217. The contact stated while driving 80 MPH in the passing lane, the front driver's side had a blowout, causing the vehicle to be pulled into the grassy area towards the railing. The contact maneuvered the vehicle while the vehicle rolled 100 yards. The contact stated that upon inspecting the tire, he noticed that the tire was still attached to the wheel, but the tread had separated from the tire. The contact had not sustained any injuries. The vehicle was towed to a tire mechanic where the tire was replaced. The contact later became aware of NHTSA Campaign Number: 21T018000 (Tires) however, the tire line was not included. The manufacturer was notified of the failure but offered no assistance. The tire failure and vehicle failure mileages were unknown.

12/28/2022

The contact owns a 2016 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor in the interior of the vehicle. No warning lights were illuminated. In addition, the contact stated that while the vehicle was parked, the contact noticed the strong fuel odor. The contact was employed by an independent mechanic, so the independent mechanic inspected the vehicle; however, the contact was unable to diagnose the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact referenced an unknown recall with a similar failure description; however, the VIN was not associated. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

10/10/2025