2018 Dodge Durango Owner Complaints

THE ENTIRE 8.4" SCREEN ON THE DASHBOARD FLASHES ON AND OFF CONTINUALLY WHETHER THE VEHICLE IS RUNNING OR NOT. SEEMS LIKE THERE IS A MAJOR SHORT IN THE ELECTRICAL SYSTEM. WHILE THIS ISSUE IS HAPPENING YOU HAVE NO CONTROL OVER HEATING, VENTILATION, RADIO, NAVIGATION, APPS OR APPLE CAR PLAY. ALSO, WHILE DRIVING AT NIGHT THE FLASHING SCREEN CAUSES A HAZARDOUS DISTRACTION IN AN OTHERWISE DARK VEHICLE.

2/12/2018

I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.

2/15/2018

SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.

10/8/2018

WATER POOLING INSIDE RACE TRACK TAILLIGHT CAUSING OUTAGES IN PARTS OF TAILLIGHT

6/22/2019

I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.

2/15/2018

CANNOT DISABLE WEATHER POP-UPS FROM SIRIUSXM TRAVEL LINK SERVICE OR FROM UCONNECT NAVIGATION SCREEN. THESE POP-UPS TAKE UP THE ENTIRE SCREEN, AND REQUIRE YOU TO TOUCH 1 OF 2 BUTTONS ON THE SCREEN TO MAKE IS DISAPPEAR. THESE ALERTS CAN BE FOR HIGH WIND, HOT/HUMID WEATHER, ETC AND MAY NOT BE RELEVANT TO YOUR PHYSICAL LOCATION. THEY CAN POP UP WHILE THE VEHICLE IS IN MOTION OR STATIONARY. THE ALERTS HAPPEN ON A DAILY BASIS, AND YOU WILL GET THE SAME ALERTS MULTIPLE TIMES IF STARTING/STOPPING YOUR VEHICLE IN THE SAME DAY. IT IS DANGEROUS TO HAVE TO PRESS A BUTTON ON THE SCREEN TO BE ABLE TO SEE YOUR NAVIGATION DIRECTIONS, ESPECIALLY WHEN IN A POPULATED AREA WITH TRAFFIC SIGNALS AND A DENSE POPLULATION OF VEHICLES.

5/31/2018

I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR

6/10/2018

WHILE DRIVE MY 2018 DODGE DURANGO ON THE FWY AROUND 65+ THE ENGINE JUST TURN OFF. WITH KIDS IN THE CAR WE WERE STUCK IN THE SLOW LANE OF THE FWY UNABLE TO MOVE THE CAR. I TRIED RESTARTING IT WITH NO LUCK. THE CAR STILL HAD POWER(LIGHTS WERE ON). THE CAR WOULDN'T GO INTO NEUTRAL .. THE CAR HAD TO BE PULLED OFF THE ROAD BY A TOW TRUCK. AFTER ABOUT AN HOUR( CAR WAS TOWED) WHEN WE GOT IT HOME WE TRIED AGAIN TO START THE CAR IT STARTED! NO CHECK LIGHT CAME ON DURING ANYTIME. A VERY SCARY EXPERIENCE.

4/1/2019

I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP

6/2/2019

BREMBO BREAK PADS I PURCHASED MY VEHICLE IN OCTOBER OF 2018, I WAS QUOTED FOR NEW BRAKE PADS ALL AROUND AT 9000 MILES IN JUNE OF 2019. AFTER FINDING OUT ABOUT THE MANUFACTURE WARRANTY, I WAS TOLD THAT I ONLY NEED REAR BRAKE PADS REPLACED NOW. (NOTE: THERE IS LESS THEN 1MM ON REAR PADS CURRENTLY AND 4MM ON THE FRONT PADS) , I TOLD THE MANAGER AT RYDELL THAT, I BELIEVE THE BRAKING SYSTEM IS DEFECTIVE. I HAVE NEVER HERD OF REPLACING THE BRAKE PADS ON A BRAND NEW VEHICLE THIS SOON. I CALLED THREE DIFFERENT DEALERS AND THEY FIND IT WEIRD THAT I HAVE TO CHANGE THE BRAKES ALREADY WITH ONLY 9000 MILES ON THE CAR. MIND YOU, I AM THE FIRST OWNER OF THIS VEHICLE AND WHEN I PURCHASED IT, IT HAD 300 MILES ON THE CAR ALREADY. THE MANAGER, RICK GUZMAN AT RYDELL IN SAN FERNANDO EVEN WENT AS FAR AS TO ACCUSE ME OF RACING MY VEHICLE. HOWEVER, SHOULDN'T BALDING TIRES COINCIDE WITH THAT ACCUSATION? EVERYTHING ON MY VEHICLE IS THE SAME AS IT WAS WHEN I DROVE OF THEIR LOT IN OCTOBER OF 2018. THERE IS NO WAY, AFTER PUTTING 8,700 MILES ON MY OWN, THAT I SHOULD NEED TO CHANGE ALL FOUR BRAKE PADS ON A BRAND NEW VEHICLE. AND THE DEALER IS NOW FIGHTING ME TO ONLY CHANGE THE BRAKES IN THE REAR. I BELIEVE ALL FOUR PADS SHOULD BE CHANGED OUT. WITH THE REAR PADS AT 1MM AND THE FRONT PADS AT 4MM, SOMETHING SOUNDS REALLY WRONG. THE VEHICLE IS NOT EVEN A YEAR OLD YET !

8/12/2019

WE PURCHASED OUR 2018 DODGE DURANGO SRT IN 02/2018. AFTER 300 MILES, ALL DASH LIGHTS LIT UP AND A TROUBLE CODE OF ESC WAS DISPLAYED. WE BROUGHT IT TO THE DEALER WHO ADVISED THERE WAS WATER PENETRATION OF A WIRING HARNESS CONNECTOR WHICH LEAD TO THE AXLE ACTUATOR SHORTING OUT. IT WAS REPAIRED BY CLEANING THE CONNECTOR AND REPLACING THE ACTUATOR. WE PICKED UP OUR DURANGO 4 DAYS LATER AND DROVE IT AN ADDITIONAL 990 MILES AT WHICH TIME THE SAME ISSUE HAPPENED - LIGHTS, ESC MESSAGE. WE DROPPED IT OFF AT THE DEALER ON MARCH 26, 2018 AND THEY ADVISED THE SAME ISSUE OCCURRED, WATER PENETRATED THE HARNESS CONNECTOR AND SHORTED OUT THE AXLE ACTUATOR. PARTS ARE NOT READILY AVAILABLE AT THIS TIME AS THE DEALER INDICATED ALL THE AWD DURANGOS ARE HAVING THIS ISSUE. THE HARNESS IS ON BACK ORDER THROUGH THE MIDDLE OF APRIL. I'VE CONTACTED FIAT/CHRYSLER AND ON THE FIRST REPAIR, THEY COVERED AN EXTENDED WARRANTY TO 85 MONTHS FOR US. IN MY SECOND CONTACT WITH THEM, I WAS ADVISED THIS WILL BE AN ONGOING ISSUE AS THEY HAVE NO FIX FOR THE HARNESS CONNECTOR ISSUE AND ACTUATOR PROBLEM. THE DEALERSHIP ADVISED ONCE REPAIRED THE SECOND TIME, THE ISSUE WILL RECUR ONCE DRIVEN IN WET WEATHER. BOTH ISSUES OCCURRED AS MY WIFE AND I WERE DRIVING, WHICH RESULTED IN THE LOSS OF AWD, CRUISE, AND OTHER SAFETY FUNCTIONS OF THE VEHICLE. BOTH TIMES IS HAPPENED, WE WERE DRIVING IN WET AND/OR SNOWY WEATHER. *TT *CN *JS *TT

3/30/2018

WITH LESS THAN 4000 MILES ON MY BRAND NEW CAR, THE TRANSMISSION DROPS FROM 8TH GEAR TO NEUTRAL (AND WOULD GO FROM REVERSE TO NEUTRAL) AND LOSE ALL POWER WHILE DRIVING. THE ENGINE WILL REV AND NOTHING HAPPENS. YOU HAVE TO PLACE THE VEHICLE IN PARK, TURN THE CAR OFF AND BACK ON TO GET IT TO WORK AGAIN. IT HAPPENED WHILE MAKING TURNS (LEFT AND RIGHT), DRIVING DOWN THE INTERSTATE, REVERSING, PULLING OUT OF PARKING SPACES, ON CITY STREETS, HIGHWAYS AND INTERSTATES, AND WHILE STATIONARY. THIS IS A SERIOUS SAFETY ISSUE. THIS HAPPENED SEVERAL TIMES (AFTER BEING SERVICED) AND NEARLY CAUSING ACCIDENTS. AT ONE POINT, I WAS DRIVING AT APPROXIMATELY 80MPH ON THE HIGHWAY, IN TRAFFIC, AND THE TRANSMISSION DROPPED TO NEUTRAL WITH THE ENGINE LIGHT COMING ON. THE ENGINE LIGHT DOES NOT STAY ON. I HAVE DONE A LITTLE RESEARCH AND HAVE FOUND WHERE THIS HAS HAPPENED TO MULTIPLE NEW DODGE DURANGO OWNERS. I CAN GET COPIES OF THE SERVICE RECORDS IF NEEDED. *DT *JS *DT CONSUMER STATED ENTIRE TRANSMISSION WAS REPLACED. UPDATED 11/7/18*JB

9/24/2018

DOGS IN VEHICLE IN FRONT PASSENGER SIDE AND REAR PASSENGER SIDE. DOG IN FRONT MAY HAVE COME IN CONTACT WITH SWITCH OR CONTROL BACK\LOMBAR SEAT REST OPENED TO FOLD OPEN TO REAR ( SLEEP POSITION ) FRONT BACK REST TRAPPED AND CRUSHED DOG SLEEPING ON REAR PASSENGER SIDE, REQUIRED EMERGENCY STOP ON HIGHWAY TO ATTEMPT TO LOCATE SEAT SWITCH IN ORDER TO RELEASE DOG FROM POSITION. DOG ( 48 POUNDS ) SUFFERED MAJOR INJURIES, INTERNAL BLEEDING AND LIVER DAMAGE DUE TO RAT TRAP LIKE SETUP OR FRONT SEAT VIOLENT MOTION TOWARDS REAR AND NO SAFETY RESTRAINT MECHANISM TO PREVENT SEAT FROM PINNING REAR PASSENGERS IN PLACE. WILL SUBMIT CIVIL COURT CASE TO RECOVER LOSSES AND MEDICAL FEES FOR INJURED PET. THIS VEHICLE PRESENTS A MAJOR SAFETY HAZARD CONSIDERING THERE ARE NO SAFETY MECHANISMS PREVENTING THE FRONT SEAT FROM OPENING IN SUCH A MANNER. HAVE OWNED LOTS OF CARS AND HAVE BEEN DRIVING WITH DOGS FOR 25 YEARS NOW AND NEVER COME ACROSS SOMETHING LIKE THIS BEFORE, WILL GET RID OF THIS VEHICLE ASAP

6/12/2018

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT INDEPENDENTLY RECLINED BACKWARDS. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RECLINE THE SEAT FORWARD, BUT THE HANDLE FAILED. IN ADDITION, THE CONTACT STATED THAT THE SEAT FAILED TO SLIDE FORWARD. THE VEHICLE WAS TAKEN TO STEVENS CREEK DODGE CHRYSLER JEEP DODGE RAM (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT WAS FORCEFULLY PUSHED AND CAUSED THE CABLE TO DETACH. THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,347. THE VIN WAS NOT AVAILABLE.

12/14/2018

CANNOT FILL FUEL TANK PROPERLY. WITHOUT MESSING WITH HOW FAR TO PUT FUEL NOZZLE IN OR FLIP ENTIRELY UPSIDE DOWN.IT WILL NOT FILL THE FUEL TANK. IT HAS BEEN HAPPENING FOR THE 22000 MILES I HAVE OWNED THIS BRAND NEW DURANGO. BUT TODAY I HAVE HAD ENOUGH

8/27/2018

MOST PUMPS DO NOT WORK ONLY COSTCO CANNOT FILL THE TANK WITH MORE THAN $1 - $2 WORTH OF GAS WITHOUT THE PUMP CLICKING OFF. I HAVE TRIED SEVERAL GAS STATIONS AND I HAVE THE SAME PROBLEM EVERYWHERE. I HAVE TO HOLD THE NOZZLE ALMOST UPSIDE DOWN IN ORDER TO PUMP GAS. I HAVE ONLY HAD THE CAR 2 MONTHS AND I AM READY TO GET RID OF IT SOLELY BECAUSE OF THIS PROBLEM.

2/22/2019

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

10/10/2018

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 43 MPH OVER AN ICY PATCH IN THE ROAD, THE VEHICLE CRASHED INTO A GUARDRAIL, THREE TELEPHONE POLES, AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SHOULDER INJURY AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. A SPECIAL INSPECTOR COLLECTED THE EVENT DATA RECORDER AND INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE IMPACT WOULD NOT CAUSE THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE. *DT*JB

2/26/2019

I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .

2/4/2019

I WENT THROUGH CHEETAH CAR WASH WITH MY 2018 DODGE DURANGO AND UPON EXITING THE CAR WASH AND RECEIVING GREEN SIGNAL TO DRIVE I SHIFTED FROM "N" TO "D" AND STARTED SLOWLY DRIVING TOWARD THE VACUUM CLEANING AREA. AS I WAS SLOWLY PULLING INTO THE PARKING LOT, THE VEHICLE SUDDENLY ACCELERATED AND HIT THE POST AND BUILDING, CAUSING IT TO STOP. I CALLED THE POLICE TO THE SCENE AND THEY HAD THE VEHICLE TOWED TO BASHAM TOWING SERVICE IN BOWLING GREEN, KY. PLEASE INVESTIGATE THIS VEHICLE FOR MECHANICAL FAILURE, BECAUSE IF THIS HAD HAPPENED ON INTERSTATE, THIS COULD HAVE ENDED WAY WORSE. I FOUND INFORMATION ONLINE THAT DODGE DURANGO HAS BEEN HAVING A NUMBER OF SIMILAR ISSUES. HTTP://WWW.CARPROBLEMZOO.COM/DODGE/DURANGO/CAR-ACCELERATES-ON-ITS-OWN-PROBLEMS.PHP

6/2/2019

DURANGO R/T HEMI AWD TOWING PACKAGE. NOTICED RATTLE,CLUNKING ON REAR PASSENGER SIDE, AS WELL AS INCREASED BODY ROLL AND REAR END SWAY/ROAD WALK ON ROAD PATCHES, ROAD SURFACE TO BRIDGE TRANSITIONS, ETC. LEADING TO A STEERING CORRECTION ON STEERING WHEEL. VERY NOTICEABLE AT HIGHWAY SPEEDS. MADE APPT. FOR DEALER INSPECTION/REPAIR. DEALER DIAGNOSED AS BAD REAR STRUT, ORDERED NEW STRUTS FOR BOTH REAR SIDES AND SENT ME HOME. I HAVE BEEN WAITING ALMOST 4 WEEKS NOW, DEALER JUST TELLS ME "138+ STRUTS ARE ON BACK ORDER, NO ETA FOR THE PARTS. OPENED AN INCIDENT WITH FCA CUSTOMER SERVICE OVER A WEEK AGO, ALL THEY ARE DOING IS SENDING ME A DAILY EMAIL OR VMAIL SAYING THEY ARE WORKING ON GETTING ME THE PART, NO ETA. MEANWHILE THE RIDE CONTINUES TO DETERIORATE.

5/13/2019

THERE IS A RUBBING/GRINDING SOUND FROM THE FRONT RIGHT TIRE GOING 55+MPH. THE HEATING & COOLING IS SHUTTING OFF AND NOT TURNING BACK ON. RADIO SCREEN IS HOT TO THE TOUCH

10/12/2020

I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.

2/15/2018

I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .

2/4/2019

I WAS IN A COLLISION, GOING 70*MPH ON THE EXPRESSWAY. GUY IN FRONT OF ME SLAMMED ON HIS BREAKS WITH NO ONE IN FRONT OF HIM. I HAD NO TIME TO STOP, SLAMMED INTO THE BACK OF HIS CAR. NOT A SINGLE AIRBAG DEPLOYED INSIDE THE VEHICLE, THE WHOLE FRONT END WAS SMASHED IN.

9/9/2020

I WAS DRIVING DOWN THE HIGHWAY WHEN I HEARD A LOUD NOISE. I LOOKED IN MY MIRRORS AND SAW A PIECE OF MY CAR IN THE MIRROR. IT WAS THE PLASTIC PIECE OFF MY DOOR. I COULDN'T STOP BEING ON THE HIGHWAY LUCKY THAT IT DIDN'T HIT ANOTHER VEHICLE. I TOOK IT TO THE DEALERSHIP, SAM LEMAN IN MORTON ILLINOIS WHERE I WAS TOLD THIS HAPPENS WITH DURANGOS, BEING BLOWED OFF. TO ME THIS IS A SAFETY HAZARD TO OTHER VEHICLES, ESPECIALLY IF A MOTORCYCLE WAS BEHIND ME. I HAVE HAD ISSUES WITH LACK OF CARE FROM THE DEALERSHIP, BUT OTHER THAN THAT, THIS SHOULD BE RECALLED FROM DODGE AS IT COULD HAVE CAUSED AN ACCIDENT.

11/24/2020

This is the 4th time in 2 weeks that the ABS system freaked. I was driving and reached 70mph and it randomly will start slowing kick on the check engine light. Blinks and then throws on the abs warning light. This has happened in summer and the 1 time it has rained day before. The system than alerted me to start/stop engine turn off and turn back on. I did do this. This happens though WHEN I am driving. The sensors go off, a few days later. It will happen again. This is extremely dangerous ! I made a video of it this past time

7/7/2022

I was driving on I75 North in Florida near Ocala (exit 358) traveling about 70mph when I approached slowing traffic. I attempted a slow and steady stop without slamming on the brakes. The emergency braking system engaged but the vehicle failed to stop and I was not able to completely floor the brakes. In an effort to avoid hitting the vehicle in front of me and causing a multiple car collision I swerved onto the grassy side of the road. Because the car would not stop completely my passenger front wheel made contact with a concrete ditch and my vehicle flipped over resulting in a total loss.

8/5/2022

I PURCHASED A VEHICLE FROM STG AUTO GROUP IN GARDEN GROVE AND NOTICED A WEEK LATER WHILE MY CAR WAS PARKED IN MY DRIVEWAY, THAT THERE WAS A LARGE SLASH ON THE FRONT PASSENGER TIRE ON THE WHEEL WALL WITH AN ORANGE PAINTED CIRCLE AROUND IT. I WAS TOLD BY A PROFESSIONAL THAT THE DEALERSHIP NOTICED IT, AND CIRCLED THE SLASH BECAUSE WAS MEANT FOR IT TO TO BE CHANGED TO PASS THE SAFETY INSPECTION TO BE SOLD. THE SERVICE DEPARTMENT DID NOT REPLACE THE TIRE BEFORE SELLING AND NOW IS A SAFETY HAZARD. THE DEALER IS REFUSING TO REPLACE THE TIRE.

6/19/2019

69000 MILES, CHECK ENGINE LIGHT CAME ON. CODES P0440 WAS THROWN 2X. I ALREADY REPLACED PURGE VALVE AT MY OWN COST. I ALSO INFORMED DODGE. THEY WON'T FIX IT UNLESS I PAY FOR DIAGNOSIS. WHICH I ALREADY HAD ONE DONE. ALSO HEADLIGHT BULB DROPPED AT 38K MILES AND I INFORMED DODGE AND MECHANIC. SHE SAID I DIDN'T HAVE THE WARRANTY ON IT AND THEY WOULDN'T REPLACE UNLESS I PAID FULL COST

8/20/2020

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE OPERATING THE VEHICLE AND MAKING A RIGHT TURN, THE VEHICLE WOULD NOT IMMEDIATELY TURN AND WOULD CONTINUE TO DRIVE STRAIGHT. THE VEHICLE WAS TAKEN TO HENDRICK DODGE (81 MACKENAN DR, CARY, NC) WHERE THE STEERING WAS RECALIBRATED, BUT THE FAILURE CONTINUED INTERMITTENTLY. ALSO, WHILE OPERATING THE VEHICLE, THE VOLTAGE METER CONTINUOUSLY FLUCTUATED. THE ALTERNATOR, BATTERY, AND BATTERY TERMINALS WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000. THE VIN WAS UNKNOWN.

10/4/2019

My engine is not cooling while my vehicle drives more will the transmission cool down now my transmission won’t work the correct way

5/14/2022

NOVEMBER 30, 2019, MY HUSBAND AND I WERE DRIVING ON THE INTERSTATE, IT WAS 34 DEGREES OUTSIDE AND WE HAD THE DEFROST AND HEAT ON LOW SETTING {1}. THEN A SOUND LIKE A GUNSHOT, THEN COLD AIR COMING FROM THE ROOF AND COULD HEAR GLASS BOUNCING AROUND. WE PULLED OVER. SAW WHAT HAD HAPPENED AND COULDN'T FIGURE OUT HOW. NO ONE WAS EVEN AROUND US WHEN IT HAPPENED SO NOTHING HIT IT. THEN LOOKING CLOSER, COULD SEE THAT THE GLASS WAS RAISED A BIT AND THE SEALS SURROUNDING IT WERE LIFTED IN A FEW PLACES. THE SUNROOF EXPLODED OUTWARD.

12/10/2019

I BOUGHT A 2018 DURANGO FROM DODGE IN APRIL OR MAY 2019 SUPPOSEDLY "NEW". ITS HAD 2995 MILES ON IT FROM THEM JOYRIDING IN IT THROUGH TOWN. IT HAS BEEN IN AN ACCIDENT AND THEY DIDN'T DISCLOSE IT BUT CHARGED ME BRAND NEW PRICE. 6 MONTHS AFTER PURCHASING THE WINDSHIELD STARTS CRACKING ON THE SIDE WHERE IT GETS GLUED ON TO THE VEHICLE DUE TO WEATHER CHANGE. OF COURSE SINCE THE DEALERSHIP CHANGED HANDS MAGICALLY THERE IS NOTHING THEY WILL DO AND I CONTACTED DODGE AND THEY REFUSE TO HELP ME. THIS CRACK IS NOT DUE FROM A ROCK OR ANYTHING I DID IT SHOWED UP OVER NIGHT.

2/24/2020

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

10/10/2018

While on my way to an appointment it was raining and I noticed my car wasn't handling the water on the road like it usually did. It was pulling to one side or jumping around when it hit shallow water. I turned the traction control off and then back on and that seemed to make a difference. That night I got on NHTSA and searched for recalls with my VIN number. While other 2018 Durango's had recalls on the ESP it said mine wasn't one on them. About a week later it had been storming all night and I was on my way to work the next morning when I come around a curve to deep flowing water covering the road for approx. 30 yards before a small break and then a thin flowing of water for approx. 20 feet which I didn't see because it was still raining. When I hit the deep water it pulled me towards the right ditch, I was able to keep from going in the ditch but it was a constant fight until I was through the puddle. After the first puddle let go of my vehicle there was just enough time for me to feel relieved I had made it through it before I hit the shallow water and my car hydroplaned darting left, entering the ditch, ramping the side of a driveway and going airborne between two trees before coming down on it's front end and sliding 30 feet to a stop. The emergency contact system spoke asking who to contact but none of my ICE was displayed. Thankfully I was wearing my seatbelt although the tensioner didn't lock the belt in place like it should in the event of an accident. Also neither front airbag deployed, only the passenger side air curtain deployed. My passenger side mirror was hit by a mailbox as I ramped the driveway so I assumed that is why the side curtain deployed but the accident crushed and partially removed both my front and back bumper so my 2 front air bags should have deployed as well. An accident report was made and my insurance company ruled my car as a totaled. I told them what happened but I am not sure if the inspected the ESP system or not.

7/25/2023

The contact owns a 2018 Dodge Durango. The contact stated while the vehicle was stopped at a red light the front passenger’s seat headrest air bag inadvertently deployed. The vehicle was not involved in a collision. There was no warning light illuminated. The contact was able to continue driving to her residence. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximate 21,000.

8/2/2021

The contact's wife owns a 2018 Dodge Durango. The contact stated while driving 40 MPH, the headrest deployed inadvertently and struck the contact in the back of the head. There was no warning light illuminated. The contact veered to the side of the road for a moment. There was no injury sustained. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in an unknown recall and the vehicle was no longer under warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 76,050.

9/30/2022

STARTED TODAY - THE CAR NO LONGER WILL TURN OFF. THE CAR JUST DINGS AND DOES NOT STOP. YOU CAN NOT TURN OFF IT WON'T DO IT. CLAIMS ITS NOT IN PARK AND STAYS RUNNING.

7/26/2022

The LCD Screen for my computer has an awkward spot in the top right corner when I bought my vehicle (which only had a very few miles on it). I thought it was just cosmetic and didn't worry much about it. Eventually, the awkward spot spread into a crack across the top of the screen. I have read online that this is a known problem that occurs on many of the vehicles of the same year and make. The screen began to perform on its own, it pushes multiple buttons constantly. This is more than an irritation it is a safety hazard for my family. The screen controls my heat and air, it turns the heat up and down, from hot to cold and hot again. I cannot defrost my windshield, as the air flow continues to switch from blower to blower. The seat warmers turn on and off. I am unable to control them, and my passengers can be burned. My backup camera does not function properly effecting the safety of everyone around us. The screen has pushed emergency call more than once. and totally controls my phone making calls and randomly hanging up on calls as well as muting or turning on and off apps. This is very dangerous for me, as the driver, trying to grab my phone and stop the emergency calls and other things. I cannot start my car using the auto start to warm up and defrost because the vehicle will not stay on defrost it will continuously switch around. The uconnect usually warns me of traffic hazards and storms in my area, as well as posting the speed limit and directions on the screen. Without these items, I put myself and my passengers at risk each time we are in the car. According to many dodge, durango, and general safety forums and blogs I have read, this is a common problem in this vehicle. This should be a safety recall for many reasons. How can I make a claim to get this replaced at no cost.

10/13/2022

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING IN THE RAIN, THE SUN ROOF AND WINDSHIELD LEAKED. THE LEAKS CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF A PARKING LOT SINCE THE STAR CONNECTOR WAS AFFECTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED, BUT THE PARTS THAT WERE REPLACED WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. SEALANT WAS PLACED IN THE LEAK AREAS; HOWEVER, AFTER HEAVY RAIN, THE VEHICLE SHUT OFF AGAIN DUE TO WATER ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED, WHICH WAS ASSIGNED TO A CASE MANGER. AN UNKNOWN LOCAL DEALER CALLED THE CONTACT AND STATED THAT, PER THE MANUFACTURER, THE WINDSHIELD NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. A LOANER VEHICLE WAS TO BE PROVIDED DURING THE CONTACT'S VISIT TO THE DEALER. THE FAILURE MILEAGE WAS 11,200.

9/10/2018

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAULT AND THE DOOR AJAR WARNING INDICATOR ILLUMINATED FOR THE REAR PASSENGER SIDE. THE DEALER (DEACON'S CHRYSLER DODGE JEEP RAM, 835 SOM CENTER RD, MAYFIELD, OH 44143, (440) 442-0424) WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE DURING THE INITIAL VISIT. DURING THE SECOND VISIT TO THE SAME DEALER, THE REAR PASSENGER SIDE DOOR LATCH WAS REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT PLANNED ON TAKING THE VEHICLE BACK TO THE DEALER A THIRD TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

5/6/2019

TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.

5/14/2019

THE DISPLAY SCREEN WENT COMPLETELY OFF AS IF I WAS JUST TURNING ON THE CAR. YOU CAN'T SEE ANYTHING IN THE DISPLAY SCREEN EXCEPT FOR DODGE AND ALSO THE VOLUME BUTTON WOULD NOT WORK. WHEN THIS HAPPENS, I USED HAVE TO TURN OF THE VEHICLE AND TURN BACK ON . SOMETIMES IT WORKS WITHIN THE FIRST TRY OTHER TIMES IT TAKES SEVERAL ATTEMPTS. *TR

6/22/2020

The contact owns a 2018 Dodge Durango. The contact stated while driving at 25 MPH, the vehicle that was 20 feet away from his vehicle stopped. The contact depressed the brake pedal but it failed to respond, causing the vehicle to crash into the rear of the other vehicle. The air bags deployed. There was no warning light illuminated. The contact did not sustain any injuries. The other driver did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot, where it remained. The dealer was notified of the failure but provided no assistance. The vehicle was not diagnosed or repaired. The contact later became aware that his VIN was included in NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic), which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 24,000.

10/6/2022

The LCD Screen for my computer has an awkward spot in the top right corner when I bought my vehicle (which only had a very few miles on it). I thought it was just cosmetic and didn't worry much about it. Eventually, the awkward spot spread into a crack across the top of the screen. I have read online that this is a known problem that occurs on many of the vehicles of the same year and make. The screen began to perform on its own, it pushes multiple buttons constantly. This is more than an irritation it is a safety hazard for my family. The screen controls my heat and air, it turns the heat up and down, from hot to cold and hot again. I cannot defrost my windshield, as the air flow continues to switch from blower to blower. The seat warmers turn on and off. I am unable to control them, and my passengers can be burned. My backup camera does not function properly effecting the safety of everyone around us. The screen has pushed emergency call more than once. and totally controls my phone making calls and randomly hanging up on calls as well as muting or turning on and off apps. This is very dangerous for me, as the driver, trying to grab my phone and stop the emergency calls and other things. I cannot start my car using the auto start to warm up and defrost because the vehicle will not stay on defrost it will continuously switch around. The uconnect usually warns me of traffic hazards and storms in my area, as well as posting the speed limit and directions on the screen. Without these items, I put myself and my passengers at risk each time we are in the car. According to many dodge, durango, and general safety forums and blogs I have read, this is a common problem in this vehicle. This should be a safety recall for many reasons. How can I make a claim to get this replaced at no cost.

10/13/2022

The contact owns a 2018 Dodge Durango. The contact stated while driving 55 MPH, the rear camera activated independently, without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 20,000.

10/27/2022

The contact owns a 2018 Dodge Durango. The contact stated that the taillights were not functioning properly. The contact stated that the taillights failed to illuminate as needed. The vehicle was diagnosed by an independent mechanic, and the contact was informed that the taillight assembly seal was not functioning correctly and was allowing water to enter the taillight assembly. The vehicle was not repaired. The dealer was contacted and stated that there was no recall for the failure. The manufacturer was not contacted. The failure mileage was 30,000.

1/19/2023

The contact owns a 2018 Dodge Durango. The contact stated after attempting to start the vehicle, the engine failed to turn over. The contact then stated that after several attempts to start the vehicle she smelled a burning odor. No warning lights were illuminated. The AAA was notified of the failure and the battery was replaced; however, the failure recurred. The vehicle was then towed to the dealer where the contact was informed that coolant had leaked in the engine and burned the starter; however, the vehicle was not diagnosed or repaired. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the repair cost would be covered. The failure mileage was approximately 65,000.

3/31/2023

While driving on the highway, the computer system shut down and all screens went black. The car still drove but none of the controls worked anymore. We could not roll the windows down or turn the fans or a/c on and it was summer so the interior of the car immediately became unbearably hot. We pulled over as soon as it was safe to do so and turned the car off and back on. The system came on partially and we were only able to open the sunroof and roll the rear windows down half way before it stopped working again. We tried cycling the car on and off several more times but the computer system and all controls remained unresponsive and the screens black. The door locks did not work either so we couldn’t secure the vehicle. It was Sunday so no dodge dealerships were open. We were on a family vacation and half way to our destination so we drove an additional 3-4 hours to reach our destination. I took the Durango to the dealership the following day and they kept it for a week. They disconnected and reconnected the battery cable and the system worked again and they could not replicate the problem. We drove home after that without issue. Two weeks later, the same thing happened. This time, I pulled over and disconnected and reconnected the battery cables and that seemed to solve the issue again. We took it back to our local dealership and they could not replicate the issue.

2/19/2024