2014 Dodge Durango Owner Complaints

2014 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION DURING ACCELERATION. *SMD THE DEALER PERFORMED TESTS, AND FOUND NOTHING WRONG WITH THE VEHICLE. HOWEVER, THE DEALER DID PERFORM A PCM UPDATE. TWO DAYS LATER, THE VEHICLE STALLED IN TRAFFIC. WHEN THE CONSUMER APPLIED THE ACCELERATOR PEDAL, THE VEHICLE MADE A STRANGE NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. SHE TURNED THE VEHICLE OFF AND BACK ON AGAIN, AND THE SOUND STOPPED, BUT THE CHECK ENGINE LIGHT REMAINED LIT. WHILE RETURNING TO THE DEALER, THE VEHICLE STALLED AGAIN. *JB

5/6/2014

VEHICLE WAS BEING DRIVEN HOME BY CUSTOMER WHEN SHE NOTICED THAT THE VEHICLE BEGAN TO HICCUP AND SPUTTER WHILE TURN A CORNER. AFTER TURNING, THE VEHICLE STALLED. SHE WAS ABLE TO SAFELY PULL TO THE SHOULDER. UPON FURTHER INSPECTION, THE VEHICLE RAN OUT OF FUEL. DESPITE THE FUEL GAUGE DISPLAYING "EMPTY" SHE STATED THAT NO AUDIBLE WARNING CHIME AND THAT THE "LOW FUEL" INDICATOR WAS NOT PROMINENTLY DISPLAYED (STATES THAT IT BLENDS IN WITH THE REST OF THE INFORMATION ON THE MULTIFUNCTION DISPLAY). *TR

6/4/2014

I WAS FOLLOWING A DODGE DURANGO SUV IN HEAVY TRAFFIC ON EISENHOWER EXPRESSWAY GOING INTO CHICAGO AT DUSK AND THE LIGHTS SURROUNDING THE TAIL LIGHTS AND ACROSS THE REAR OF THE DURANGO WERE SO BRIGHT I COULD NOT SEE ALL THE OTHER TRAFFIC SATISFACTORILY. I COULDN'T GET AHEAD OF THE SUV, SO HAD TO SLOWDOWN AND CHANGE LANES TO DROP FAR ENOUGH BEHIND SO I COULDN'T SEE THE IRRITATING LIGHTS.THE LIGHTS WERE SO BRIGHT, I FELT I WAS DRIVING INTO HEADLIGHTS.

4/17/2014

THIS HAS HAPPENED TWICE, THE FIRST TIME WAS A MONTH OR SO AGO BUT IT HAPPENED AGAIN LAST WEEK AND THE WOUND WAS MUCH WORSE. THE EXPOSED EDGE OF THE LEFT AND RIGHT REAR BRAKE LIGHT ARE EXTREMELY SHARP AND EXPOSED ANYTIME THE REAR HATCH IS OPEN/UP. I THOUGHT ABOUT MAKING A VIDEO SHOWING HOW IT COULD PEAL AND APPLE OR WATERMELON SKIN. MY RIGHT ARM HAS A SHORT 3/4" SCRAP (1ST) AND NOW AN ALMOST 3" LONG SCRAP THAT IS TAKING ITS TIME TO HEAL. IF YOUR SKIN TOUCHES THOSE EDGES AND HAS ANY AMOUNT OF FORCE IT WILL SCRAPE THE SKIN. THIS HAPPENS DURING UNLOADING IF A PACKAGE SHIFTS WHILE UNLOADING. *TR

4/25/2015

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS ADVISED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE WAS RECURRING AND THE VEHICLE WAS LATER DIAGNOSED BY THE DEALER AS A TRANSMISSION FLAW WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,200.

4/17/2014

WHILE DRIVING AFTER LEAVING A STORE, THE VEHICLE SOUNDED A WARNING CHIME AND THEN ALL OF THE ELECTRICAL DISPLAYS ON THE DASH WENT DARK. THE VEHICLE DOWNSHIFTED INTO WHAT SEEMED 4TH GEAR FROM 8TH GEAR AND SUDDEN DECELERATION WAS NORED. THE WINDSHIELD WIPER TURNED ON AND THE CENTER RADIO/CLIMATE DISPLAY WOULD FLASH ON AND OFF. THE BRIEF MESSAGE THAT WAS DISPLAYED ON THE DASH BEFORE IT WENT OUT SAID SOMETHING TO THE EFFECT OF, "DO NOT CHANGE GEAR, DO NOT TURN OFF VEHICLE, DRIVE DIRECTLY TO DESTINATION, BY TURNING CAR OFF YOU MAY NOT BE ABLE TO START IT AGAIN". WE DROVE TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC WHERE THEY FOUND SEVERAL COMPUTER FAULTS. THE DEALER HAD THE VEHICLE A TOTAL OF 11 DAYS AND CHANGED THE BODY CONTROL MODULE. WE GOT THE VEHICLE BACK AND THREE DAYS LATER THE SAME THING HAPPENED AGAIN. WORRIED THAT IF THIS HAPPENED WHILE DRIVING DOWN THE INTERSTATE AT SPEED, THERE COULD BE A POSSIBLE LOSS OF CONTROL WITH THE SUDDEN DOWNSHIFT. *TR

6/7/2014

2014 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO VEHICLE HESITATION DURING ACCELERATION. *SMD THE DEALER PERFORMED TESTS, AND FOUND NOTHING WRONG WITH THE VEHICLE. HOWEVER, THE DEALER DID PERFORM A PCM UPDATE. TWO DAYS LATER, THE VEHICLE STALLED IN TRAFFIC. WHEN THE CONSUMER APPLIED THE ACCELERATOR PEDAL, THE VEHICLE MADE A STRANGE NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. SHE TURNED THE VEHICLE OFF AND BACK ON AGAIN, AND THE SOUND STOPPED, BUT THE CHECK ENGINE LIGHT REMAINED LIT. WHILE RETURNING TO THE DEALER, THE VEHICLE STALLED AGAIN. *JB

5/6/2014

JANUARY 11, 2014 - SATURDAY EVENING ? 9:15PM CAR BEGINS TO SEIZE WHILE DRIVING. JERKING BACKING AND FORTH. BEGINS TO LOSE POWER ON BUSY MAIN ROAD. HAVE A CAR FULL OF CHILDREN AND IT IS FOGGY & RAINING. YELLOW ENGINE LIGHT GOES ON. TURN CAR OFF AND RESTART. ENGINE LIGHT IS STILL ON. HAD TO DRIVE AT REDUCED SPEED ON MAIN ROAD DUE TO LACK OF POWER. CAR CONTINUED TO JERK AND SEIZE ENTIRE RIDE HOME. JANUARY 13, 2014 ? MONDAY CONTACT CHRYSLER ROADSIDE ASSISTANCE AND HAVE CAR TOWED TO SERVICE CENTER. THEY HAVE NO LOANER CAR FOR US. WE ARE INFORMED BY SERVICE THAT THE CAR HAS A ?GEAR RATIO ERROR CODE THAT EFFECTED THE TRANSMISSION? AND IS KEPT OVERNIGHT FOR ADDITIONAL ROAD TESTING. CAR IS PICKED UP 1/14/14. *TR

8/23/2014

WIFE WENT TO START UP VEHICLE AND IT WOULD NOT CRANK OVER.CALLED AAA FOR A JUMP. IT CRANK AND STARTED WITH A RATTLE CAN SOUND.I CAME HOME TO VERIFY SOUND. IT DID SUCH SOUND AS SHE EXPLAINED. I'M A MECHANIC AND REMOVED VALVE COVER TO CHECK FOR ROCKER DAMAGE NONE FOUND. I REMOVED INTAKE AND FOUND WATER IN #7AND #8 CYLINDER.I LOOKED AT SEALS ON INTAKE AND FOUND NOT INSTALLED PROPERLY. THE SEALS WERE NOT SQUARE IN BORES OF INTAKE. I HAVE NOT REMOVED OIL PAN BUT I SUSPECT CONNECTING RODS BENT ON START UP. I NEED TO KNOW IF DODGE NEW ABOUT THIS ISSUE. I DID DO A COOLANT PRESSURE TEST AND IT HELD FINE WITH NO LEAKS. WAS THERE A RECALL ON THE INTAKE WHICH DESTROYED MY WIFE'S ENGINE. *TR

12/27/2014

SHORTLY AFTER 1ST ACQUIRING THE 2014 DODGE DURANGO R/T AWD AN EXHAUST SMELL FILLING THE CABIN WAS NOTICEABLE AFTER ACCELERATION AND STEADILY TRAVELING BETWEEN 40-45 MPH W/THE FRONT AND REAR AIR CONDITIONING UNITS ON RECIRCULATION. THE OCCURRENCE WAS REPEATABLE AND NOTICEABLE BY MY SPOUSE AND CHILDREN WHILE RIDING IN THE DURANGO. IT WAS BROUGHT TO THE PURCHASING DEALERSHIP MULTIPLE TIMES FOR THE EXHAUST LEAK BUT ULTIMATELY THEY COULD NOT DETERMINE THE ORIGINATION OR CAUSE; THEY ATTEMPTED A SOFTWARE UPDATE. THE DODGE DURANGO WAS BROUGHT TO ANOTHER DEALERSHIP WHERE THE REAR CABIN AIR EXHAUSTERS AND LIFT GATE GROMMETS WERE REPLACED TO NO AVAIL. THE 2ND DEALERSHIP ULTIMATELY ADVISED THEY DO NOT KNOW HOW OR WHY THE EXHAUST IS ENTERING THE INTERIOR CABIN AND HAVE LABELED THE EXHAUST LEAK AS A SMELL. A NON-FEASIBLE VEHICLE REPLACEMENT HAS BEEN OFFERED. DOCUMENTATION OF THE EXHAUST LEAK ISSUE IS AVAILABLE FOR FURTHER REVIEW. THE DODGE DURANGO HAS NOT BEEN MODIFIED.

6/27/2015

I WAS IN A COLLISION THAT INVOLVED A SIGNIFICANT AMOUNT OF DAMAGE TO THE FRONT END OF MY VEHICLE WITH OVER $11000 IN DAMAGES AND NO AIRBAG DEPLOYED. I WAS THE ONLY OCCUPANT IN THE VEHICLE SO DIDN'T EXPECT PASSENGER AIRBAG TO DEPLOY. I KNOW THAT THERE IS A RECALL ON OTHER VEHICLES AIRBAGS BUT DID NOT SEE MY VEHICLE ON THE CURRENT LISTING OF RECALLS. I WOULD LIKE TO ENSURE THIS ISN'T A RECURRING ISSUE WITH THIS MAKE MODEL VEHICLE OR FIND INFORMATION ON HOW TO GET MINE TESTED. *TR

1/4/2015

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2/4/2015

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

8/11/2014

WE PICK UP OUR NEW CAR ON DECEMBER 2, 2013. THE FOLLOWING MORNING - DECEMBER 3, 2013 - TUESDAY? 8:30AM WE TURN CAR ON AND ALL INDICATORS AND LIGHTS START FLASHING AND RINGING. WE WERE UNABLE TO SHIFT CAR OUT OF PARK. CAR IS FLAT BEDDED AND TOWED TO CHRYSLER. CAR STAYS AT CHRYSLER UNTIL FRIDAY DECEMBER 6, 2013 DECEMBER 6, 2013 - FRIDAY ? PICK UP CAR AT 3:30PM AFTER INSTALLATION OF NEW ABS MODULE. DRIVEN 2 MILES AND SAME PROBLEM AS 12/3/13 OCCURS. CAR IS THEN DRIVEN BACK TO CHRYSLER. CAR KEPT UNTIL MONDAY, DECEMBER 9TH, AND WAS INFORMED THAT THERE WAS A LOOSE BOLT. *TR

8/23/2014

1) WHEN TURNING ON VENTILATION SEATS - DRIVER AND PASSENGER SEAT BLOW HOT AIR INSTEAD OF COOL AIR. CAUSED A MILD BURN FOR DRIVER AND PASSENGER. IN SERVICE - WIRING DEFECT. 2) TAILLIGHTS (LED) STOPPED WORKING WHEN DRIVING AND BRAKING. ONLY TURN ON WHEN IN PARK. IN SERVICE. 3) SUNROOF STOPPED WORKING TWICE. HAD TO TURN CAR IN FOR SERVICE 2 TIMES. FIRST TIME WORKED WITH A REPLACED PART. WAITED OVER 2 WEEKS FOR THE PART TO ARRIVE. THEN 2 WEEKS LATER, IT BROKE. IN SERVICE - WIRING DEFECT.

7/30/2015

ON 3/6/17 THE PASSENGER SIDE FRONT SEAT ACTIVE HEAD REST DEPLOYED WITHOUT CAUSE OR CRASH. WHEN DRIVING IN NORMAL CONDITIONS THE PASSENGER SIDE HEAD REST TETHERED TO THE SEAT SUDDENLY AND UNEXPECTEDLY DEPLOYED CAUSING DAMAGE TO THE HEAD REST. ATTEMPTS TO REPAIR THIS AND OR FIND THE CAUSE AT THE DODGE AUTONATION DEALER LOCATED AT 21027 I-45 NORTH, SPRING, TX 77388 (877-791-6569) WHERE THE VEHICLE WAS PURCHASED MET WITH A DECLINED REPAIR DUE TO THE DAMAGE WAS LISTED AS "TRIM". AT THE TIME THE AHR DEPLOYED A PASSENGER WAS IN THE SEAT AT THE TIME BUT WAS NOT INJURED DUE TO THE "TETHERS" HELD THE FRONT FACE OF THE HEAD REST FROM PROJECTING OUTWARD/FORWARD. I WAS NOTIFIED BY THE SERVICE DIRECTOR AT THE DODGE DEALER FRANKIE FREEZE THIS HAS HAPPENED BEFORE AND HE HAS PERSONALLY SEEN THIS TYPE OF DEPLOYMENT WITHOUT CAUSE. IN THE SERVICE MANUAL IN THE EVENT THE AHR DEPLOYS THERE IS A "RESET" PROCESS. DUE TO THE HIGH VELOCITY OF THE HEAD REST DEPLOYMENT THE UNIT ITSELF WAS DAMAGED TO INCLUDE THE HEAD REST COVER AND WAS NOT ABLE TO BE "RESET". NO VISIBLE DAMAGE IS APPARENT TO THE VEHICLE ITSELF (CRASH), AND NO VISIBLE CODES OR WARNING LIGHT (I.E. AIRBAG LIGHT) ARE DISPLAYED. AT THIS TIME I HAVE DISPUTED THE CLAIM BY DODGE THAT THIS IS A "TRIM" ISSUE AND THE SERVICE DEPARTMENT CAN NOT DETERMINE WHY THE HEAD REST DEPLOYED AND REFERRED THE ISSUE AND DEPLOYMENT TO A INVESTIGATOR. I SUSPECT BUT HAVE NO EVIDENCE OF THE DEPLOYMENT OF THE HEAD REST WAS CAUSED BY THE RIGHT REAR REAR PASSENGER OPENING THE FACTORY INSTALLED VIDEO SYSTEM INSTALLED IN THE FRONT PASSENGER SEAT (REAR ENTERTAINMENT SYSTEM). IT IS POSSIBLE THE BACK OF THE FLIP OPEN MONITOR PLASTIC SHROUD STRUCK THE BACK OF THE HEAD REST WHEN OPENED CAUSING IT TO DEPLOY. THE VEHICLE WAS IN OPERATION IN NORMAL TRAFFIC CONDITIONS AT NIGHT WITH LITTLE TO NO LIGHTING IN THE VEHICLE. A DISTINCT AND LOUD POP WAS HEARD FROM THE SEAT.

3/15/2017

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2/4/2015

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

4/13/2015

VEHICLE WAS BEING DRIVEN HOME BY CUSTOMER WHEN SHE NOTICED THAT THE VEHICLE BEGAN TO HICCUP AND SPUTTER WHILE TURN A CORNER. AFTER TURNING, THE VEHICLE STALLED. SHE WAS ABLE TO SAFELY PULL TO THE SHOULDER. UPON FURTHER INSPECTION, THE VEHICLE RAN OUT OF FUEL. DESPITE THE FUEL GAUGE DISPLAYING "EMPTY" SHE STATED THAT NO AUDIBLE WARNING CHIME AND THAT THE "LOW FUEL" INDICATOR WAS NOT PROMINENTLY DISPLAYED (STATES THAT IT BLENDS IN WITH THE REST OF THE INFORMATION ON THE MULTIFUNCTION DISPLAY). *TR

6/4/2014

I OFTEN ATTEMPT TO ACCELERATE AT SLOWER SPEEDS GENERALLY BETWEEN 20-30MPH TO PASS ANOTHER VEHICLE ETC... THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE VEHICLE HESITATES. *JS

7/7/2014

I OFTEN ATTEMPT TO ACCELERATE AT SLOWER SPEEDS GENERALLY BETWEEN 20-30MPH TO PASS ANOTHER VEHICLE ETC... THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE VEHICLE HESITATES. *JS

7/7/2014

AS IN ANOTHER CUSTOMER REPORT, I ALSO OFTEN MOVE OVER TO THE LEFT LANE TO ATTEMPT TO ACCELERATE TO PASS ANOTHER VEHICLE (IN TREACHEROUS FREEWAY TRAFFIC OR EVENTUAL ONCOMING VEHICLES IN TWO LANE TRAFFIC- DANGEROUS)...THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE PEDAL IS STUCK. EVEN WHEN THE PEDAL IS PRESSED COMPLETELY TO FLOOR, THE VEHICLE DOES NOT ENGAGE IN ACCELERATION FOR MULTIPLE SECONDS. WHEN THE VEHICLE DOES ENGAGE IT REACTS TO WHERE THE PEDAL IS AT THE TIME. IF THE PEDAL IS AT THE FLOOR IT SHOOTS TO RPMS UP VERY RAPIDLY. *TR

7/12/2014

THERE IS A RECALL I NEED FIXED AND I WOULD LIKE FOR SOMEONE TO CONTACT ME. *TR

12/5/2014

MY COMPLAINT IS THAT MY 2014 DODGE DURANGO HAS TWO RECALLS ON IT FOR THE PAST SIX MONTHS OR MORE AND THEY KEEP TELLING ME THAT DO NOT HAVE THE PARTS TO FIX IT. WHY WASTE TIME SENDING OUT RECALL NOTICES IF YOU ARE NOT GOING TO FIX IT.

5/26/2015

THIS HAS HAPPENED TWICE, THE FIRST TIME WAS A MONTH OR SO AGO BUT IT HAPPENED AGAIN LAST WEEK AND THE WOUND WAS MUCH WORSE. THE EXPOSED EDGE OF THE LEFT AND RIGHT REAR BRAKE LIGHT ARE EXTREMELY SHARP AND EXPOSED ANYTIME THE REAR HATCH IS OPEN/UP. I THOUGHT ABOUT MAKING A VIDEO SHOWING HOW IT COULD PEAL AND APPLE OR WATERMELON SKIN. MY RIGHT ARM HAS A SHORT 3/4" SCRAP (1ST) AND NOW AN ALMOST 3" LONG SCRAP THAT IS TAKING ITS TIME TO HEAL. IF YOUR SKIN TOUCHES THOSE EDGES AND HAS ANY AMOUNT OF FORCE IT WILL SCRAPE THE SKIN. THIS HAPPENS DURING UNLOADING IF A PACKAGE SHIFTS WHILE UNLOADING. *TR

4/25/2015

I BACKED THE VEHICLE OUT OF THE GARAGE ONTO THE DRIVEWAY, THEN PUT IT IN PARK. I LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE TO WALK IN THE GARAGE. I WAS ALREADY IN THE GARAGE AND TURNED BACK TO SEE THE VEHICLE WAS MOVING FORWARD. I TRIED TO GET BACK IN TO STOP THE CAR AND WAS TRAPPED BETWEEN THE DOOR AND THE CAR. UNABLE TO STOP THE VEHICLE, IT CONTINUED FORWARD, SWIPING THE CENTER GARAGE BEAM AND CRUSHING ME. UPDATED 03/21/17*LJ *TR

9/27/2016

PURCHASED VEHICLE 31 DECEMBER 2013. ACTUALLY GOT VEHICLE ABOUT SIX DAYS LATER. ON 22 JANUARY 2014, I PUT THE VEHICLE IN PARK AT THE END OF MY DRIVEWAY SO I COULD CHECK THE MAIL. WHILE WALKING BACK TO THE VEHICLE FORM THE MAILBOX, THE VEHICLE STARTING BACKING UP A HILL ON ITS OWN. I HAD TO RUN NEXT TO THE VEHICLE, HANGING PARTIALLY INSIDE THE CAB, TO ATTEMPT TO SHUT OFF VEHICLE. VEHICLE WOULD NOT SHUT OFF. I HAD TO PUSH DOWN EMERGENCY BRAKE WITH MY HAND IN ORDER TO GET VEHICLE TO STOP. VEHICLE ALSO HAS USED ACTIVE BRAKING FEATURE AND THE ACTIVE BRAKING ALARM HAS SOUNDED TO INFORM ME THAT I WAS TOO CLOSE TO A VEHICLE, THOUGH THERE WAS NO VEHICLE IN SITE (THIS HAS HAPPENED 3 TIMES). VEHICLE RANDOMLY STARTS ON IT OWN. VEHICLE ALSO REMOTE STARTS ON ITS OWN. SOMETIMES THE VEHICLE STATES IT IS NOT IN PARK WHEN IT CLEARLY IS IN PARK. VEHICLE HAS WENT FROM PARK TO DRIVE ON ONE OCCASION AS WELL. THE VEHICLE BACK HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. MY BELONGINGS FELL OUT ALL IN ROAD. MY HUSBAND WAS DRIVING THE VEHICLE AT THE TIME. VEHICLE FAILS TO ACCELERATE CORRECTLY WHEN I PRESS THE GAS PEDAL INTERMITTENTLY, SOMETIMES FROM A STOP BUT USUALLY FROM A SLOW SPEED. THIS CAUSES OTHER DRIVERS TO COME CLOSE TO REAR ENDING ME BECAUSE I AM GOING SLOWER THAN THE SPEED OF TRAFFIC (BECAUSE MY FOOT IS DEPRESSING THE GAS PETAL BUT THE VEHICLE IS NOT REACTING). CHRYSLER HAS SENT AN INSPECTOR TO INSPECT THE VEHICLE, AND HE FOUND NOTHING. THIS VEHICLE HAS SERIOUS SAFETY ISSUES. I REPORTED THEM 3 WEEKS AFTER PURCHASING VEHICLE, BUT CHRYSLER WILL NOT BUY BACK VEHICLE. THEY HAVE IMPLEMENTED SAFETY FEATURES ON THE 2015 FOR SOME OF THESE EXACT SAME ISSUES, YET DENY THE ISSUES EXISTING. *TR

10/17/2014

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM), 14V363000 (ELECTRONIC STABILITY CONTROL) AND 15V461000 (EQUIPMENT); HOWEVER,THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

8/5/2015

WHEN TURNING ON THE TURN SIGNAL INDICATER THE WIND SHIELD WIPERS COME ON EVEN THOUGH THEY ARE IN THE OFF POSITION. ONCE THEY COME ON THEY CONTINUE TO RUN. ON OCCASION THEY WILL TURN OFF WHEN RUNNING THROUGH A VARIETY OF OPTIONS ON THE SAME STICK SUCH AS FLASHING THE BRIGHT LIGHT (PULL IN THE STICK) OR TURNING ON THE SIGNAL AGAIN IN THE OTHER DIRETION. THERE IS NO RHYME OR REASON TO ANY OF IT. THIS PAST WEEKEND I PRESSED THE BUTTON TO START AND THE WIPERS WENT ON EVEN THOUGH THE INDICATOR IS IN THE OFF POSITION. THEN SUDDENLY THE RADIO WENT ON EVEN THOUGH WE DID NOT TURN IT ON AND THIS CAUSED THE WIPERS TO STOP. THIS LOOKS A LOT LIKE A MAJOR ELECTRICAL PROBLEM AND WE ARE NOT CONCERNED THAT THIS MIGHT BE A TOTALLY INTEGRATED POWER MODULE PROBLEM WHICH IS CURRENTLY UNDER INVIESTICATION FOR RECALL. *TR

10/27/2014

I'VE NOTICE THAT WHEN I'M DRIVING ON HIGHWAYS OR AROUND THE CITY, WIPERS COME ON BY ITSELF. THAT HAPPEN TWICE... SOMETIMES THE SUNROOF DON'T OPEN, WHEN THE SUNROOF OPENS DON'T WANT TO CLOSE SOMETIMES. WHEN I'M ON THE HIGHWAY CAN'T SEEM TO GET ENOUGH POWER TO CATCH UP WITH TRAFFIC, SEEMS LIKE THE TRANSMISSION IS ABOUT TO GIVE OUT. VERY LAGGY....THE NOTIFICATION FOR ENGINE/TRANS COMES OFF/ON AT TIMES. OTHER TO SOUND WEIRD BUT I BELIEVE SOMEONE HAS ACCESS REMOTELY TO VEHICLE. ALL THIS HAPPENS ON A DAILY OR EVERY FEW DAYS I'VE NOTICED.

1/22/2018

VEHICLE IS A NEW COMPANY VEHICLE AND HAD APPROXIMATELY 507 MILES ON IT WHEN THE INCIDENT OCCURRED. I WAS DRIVING AND VEHICLE LOST POWER STEERING AND STARTED TO SMOKE FROM UNDER THE HOOD. PULLED INTO NEXT SAFE PARKING LOT AND OPENED HOOD. COULDN'T SEE ANY FLAMES AND AFTER ABOUT 5 - 10 MINUTES SMOKE STOPPED. TRIED DRIVING VEHICLE AND IT SEEMED OK EXCEPT FOR NO POWER STEERING. DROVE VEHICLE HOME AND CALLED THE 800 NUMBER FOR CUSTOMER SERVICE FOR CHRYSLER, DODGE AND THEY TOLD ME TO CALL A LOCAL CHRYSLER, DODGE DEALER FOR A SERVICE APPOINTMENT. CALLED LOCAL DEALER AND THEY TOLD ME TO BRING VEHICLE IN TWO DAYS LATER FOR SERVICE. ACCORDING TO THE INVOICE, THE POWER STEERING PUMP LEAKED FROM BEHIND THE PULLEY. FLUID ALSO LEAKED ONTO THE SERPENTINE BELT. UPDATED 03/11/15

12/8/2014

RECALL

6/19/2015

2014 DODGE DURANGO R/T REAR SUSPENSION CLUNKING NOISE AT SPEED GOING OVER BUMPS, POTHOLES. NOISE COMING FROM REAR SHOCKS, ESPECIALLY PASSENGER SIDE. PROBABLE LOOSE SHOCK OR SHOCK MOUNT. VEHICLE HAS VERY LOW MILES.

2/6/2016

FOR 2 YEARS WE HAD ISSUES WITH WORN INNER WALLS IN FRONT & STEERING SHAKE. WE BROUGHT IT IN WITH EXTENDED WARRANTY ALONG WITH VIDEO OF NOISE FROM SELF DIAGNOSTIC. OUR CONCERNS WERE DISMISSED BY DEALERSHIP & ANOTHER AUTOMOTIVE SHOP INFORMED ME THAT BOTH FRONT HUBS WERE BAD. CALLED DEALERSHIP AGAIN & SAME DISMISSAL. WE CHANGED BOTH HUBS AT OUR OWN EXPENSE AND PROBLEM FIXED. BUSHING WAS MAKING HORRENDOUS NOISE AND ALSO DISMISSED BY DEALERSHIP. CHANGED THAT ON OUR OWN EXPENSE AND ISSUE SOLVED. ALTERNATOR WAS SUPPOSEDLY CHANGED DUE TO RECALL BY DEALERSHIP & AFTER INSPECTING IT, WE HAVE BOTH AGREED THAT THE ALTERNATOR HASN'T BEEN TOUCHED. BOLTS SHOW NO SIGNS OF ANY TYPE OF TORQUE AND ALTERNATOR IS DUSTY AND DIRTY AS IS THE REST OF THE COMPONENTS IN ENGINE BAY WHICH ALSO LEAD US TO THE CONCLUSION. THIS VEHICLE WAS AND I BELIEVE STILL IS UNSAFE DUE TO RECALL CONCERNS AND THE LOCAL DEALERSHIP ABSOLUTELY REFUSES TO ACKNOWLEDGE ANY WRONG DOING. I WILL BE SEEKING FURTHER ACTION AGAINST THEM AND HOPE THIS DOESN'T CONTINUE TO HAPPEN TO OTHERS.

11/19/2017

FRONT WHEEL BEARINGS FAILED AT ONLY 38,000 MILES. IN ADDITION, ALL FOUR TIRES EXPERIENCED PREMATURE TIRE WEAR DUE TO THIS CONDITION, AS THE TIRES WERE ROTATED ON A REGULAR BASIS.

11/4/2016

FOR 2 YEARS WE HAD ISSUES WITH WORN INNER WALLS IN FRONT & STEERING SHAKE. WE BROUGHT IT IN WITH EXTENDED WARRANTY ALONG WITH VIDEO OF NOISE FROM SELF DIAGNOSTIC. OUR CONCERNS WERE DISMISSED BY DEALERSHIP & ANOTHER AUTOMOTIVE SHOP INFORMED ME THAT BOTH FRONT HUBS WERE BAD. CALLED DEALERSHIP AGAIN & SAME DISMISSAL. WE CHANGED BOTH HUBS AT OUR OWN EXPENSE AND PROBLEM FIXED. BUSHING WAS MAKING HORRENDOUS NOISE AND ALSO DISMISSED BY DEALERSHIP. CHANGED THAT ON OUR OWN EXPENSE AND ISSUE SOLVED. ALTERNATOR WAS SUPPOSEDLY CHANGED DUE TO RECALL BY DEALERSHIP & AFTER INSPECTING IT, WE HAVE BOTH AGREED THAT THE ALTERNATOR HASN'T BEEN TOUCHED. BOLTS SHOW NO SIGNS OF ANY TYPE OF TORQUE AND ALTERNATOR IS DUSTY AND DIRTY AS IS THE REST OF THE COMPONENTS IN ENGINE BAY WHICH ALSO LEAD US TO THE CONCLUSION. THIS VEHICLE WAS AND I BELIEVE STILL IS UNSAFE DUE TO RECALL CONCERNS AND THE LOCAL DEALERSHIP ABSOLUTELY REFUSES TO ACKNOWLEDGE ANY WRONG DOING. I WILL BE SEEKING FURTHER ACTION AGAINST THEM AND HOPE THIS DOESN'T CONTINUE TO HAPPEN TO OTHERS.

11/19/2017

DECEMBER 23, 2013 -MONDAY ? WE RETURN OUR NEW CAR TO CHRYSLER SERVICE BECAUSE MEMORY FOR HEATED SEATS AND STEERING WHEEL NOT SAVING. ALSO, KEY FOB NOT WORKING PROPERLY. INFORMED BY SERVICE THAT NEW MODULE NEEDS TO BE ORDERED. RADIO NEEDS UPDATE FOR LATEST SOFTWARE. APPOINTMENT MADE FOR SERVICE 1/8/14. CAR WAS IN LESS THEN 3 WEEKS PRIOR WITH NEW ABS MODULE NEEDED. (DECEMBER 3, 2013). *TR

8/23/2014

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING 90 MPH, THE ACCELERATOR PEDAL BECAME STUCK. THE BRAKE PEDAL WAS DEPRESSED AND AN ABNORMAL NOISE WAS HEARD. THE ACCELERATOR PEDAL SUDDENLY BECAME UNSTUCK. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,111.

9/8/2015

TIRE SIDEWALL SPLIT AND FAILED ABRUPTLY WHILE TRAVELING AT APPROXIMATELY 45 MPH. TIRE WAS PROPERLY INFLATED PRIOR TO THE FAILURE. THERE ARE NO SIGNS OF WEAR OR DAMAGE ON THE SIDEWALL EXCEPT FOR THE SPLIT. THE TIRE WAS A MICHELIN LATITUDE TOUR P265/60R18. DOT AP5E 00DX 4513. THIS TIRE WAS ORIGINAL EQUIPMENT ON A 2014 DODGE DURANGO VIN [XXX]. THE VEHICLE HAS 28,000 MILES ON IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/20/2016

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH, ALL THE WARNING INDICATORS BEGAN FLASHING. THE VEHICLE WAS PARKED, TURNED OFF, AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO TIRE ONE IN GRAND FORK, SOUTH DAKOTA WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND DRAINED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

8/7/2017

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL NOISE CAME FROM THE VEHICLE. THE CONTACT NOTICED THAT THE FRONT PASSENGER HEADREST FRACTURED. THE VEHICLE WAS TAKEN TO NYLE MAXWELL CHRYSLER (13401 RANCH RD 620 N, AUSTIN, TX 78717), BUT A DIAGNOSTIC TEST WAS NOT PROVIDED. THE TECHNICIAN SAW THE FAILURE AND INFORMED THE CONTACT THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,600. *BF *TR

11/27/2017

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT EXPERIENCED SEVERAL FAILURES WITHIN LESS THAN TWO WEEKS OF OWNING THE VEHICLE. THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE ELECTRIC CONTROL PANEL ON THE DRIVER'S SIDE DOOR AREA, THE INSTRUMENT CLUSTER SHORTED OUT, VARIOUS WARNING GAUGES ILLUMINATED, THE EMBLEM FRACTURED FROM THE FRONT AREA OF THE VEHICLE, AND THE RADIO FAILED TO FUNCTION. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC. UCONNECT WAS CONTACTED PERTAINING TO THE FAILURES AND INDICATED THAT THE PREVIOUS OWNER REPORTED THE SAME FAILURES. UCONNECT SUGGESTED THAT A DEALER BE CONTACTED. THE DEALER (STEVENS CREEK CHRYSLER JEEP DODGE RAM, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED. IN ADDITION, DARK SMOKE EMITTED FROM THE TAIL PIPE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

1/29/2018

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DOOR FAILED TO UNLOCK. THE CONTACT STATED THAT THE KEY FOB WAS IN CLOSE PROXIMITY TO THE DOOR, BUT IT FAILED TO UNLOCK. THE CONTACT INFORMED THE POLICE OF THE FAILURE AND A CROWBAR HAD TO BE USED TO OPEN THE DOOR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.

3/22/2018