2013 Dodge Durango Owner Complaints

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, A SUDDEN BURNING ODOR WAS EMITTED FROM THE VEHICLE. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD WHERE SHE NOTICED THAT THE HEADLINER HAD CAUGHT ON FIRE. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT HAD NOT BEEN INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 3,000. *TR.. UPDATED 08-20-14 *BF UPDATED 08/25/2014 *JS

1/22/2014

WE HAVE A 2013 DODGE DURANGO WITH APROX 1600 MILES ON IT. I HAVE NOTICED ON TWO DIFFERENT DAYS NOW THAT WHEN I GET INTO THE VEHICLE AND START IT THAT THE "READING LAMPS" THAT ARE UP BY THE SUNGLASSES HOLDER LOCATED IN THE FRONT TOP OF THE VEHICLE, I NOTICED THAT THEY ARE "ON" ... AND I HAVE TO MANUALLY TURN THEM OFF. THEN ON A DIFFERENT DAY I WENT TO RUN ERRANDS, AND I GOT IN AND OUT OF THE VEHICLE 3 TIMES, AND AFTER ALL 3 OCCASIONS WHEN I GOT BACK INTO THE VEHICLE THE LIGHTS WERE "ON" AGAIN....THERE WAS NO ONE IN THE CAR THAT COULD TURNED THEM ON, AND IT WAS DAYLIGHT OUTSIDE EVERY TIME. I'M NOT FOR SURE WHAT IS GOING ON BUT IT WORRY'S ME A BIT SINCE I HAVE SEEN THESE OTHER PEOPLE REPORTING LIGHTING/ELECTRICAL ISSUES AND POSSIABLE HEADLINER FIRES! I SEE THERE IS AN OPEN INVESTIGATION WITH CHRYSLER ABOUT THIS OR A SIMILAR ISSUE....I WOULD LIKE TO ADD MY INCIDENT TO THIS AS WELL...HOPING THEY CAN GET THIS FIGURED OUT AND FIND A FIX TO THE RISK/ISSUE. *TR

3/5/2014

WHEN STOPPING THERE IS A CLUNK IN FRONT BRAKES OR SUSPENSION. THE CLUNK CAN BE FELT IN THE FLOOR, STEERING COLUMN AND BRAKE PEDAL. DEALER REPLACED FRONT PADS AND ROTORS, PROBLEM NOT FIXED. *TR

3/8/2013

THERE IS A BUMPING NOISE UNDER THE RIGHT FLOORBOARD THAT YOU CAN FEEL UNDER YOUR FEET WHEN APPLYING THE BRAKE OR TURNING CAN'T FIGURE OUT WHAT IT IS.... *TR

4/16/2013

HAD HORRIBLE SMELL COMING FROM COOLING SYSTEM. TOOK IN NUMEROUS TIMES TO DEALERSHIP TO TRY AND FIX. FINALLY STUMPED THE DEALERSHIP ASKED STAR AT CHRYSLER HEADQUARTERS. THEY IMMEDIATELY KNEW THE ISSUE AND GAVE MECHANICS STEPS TO FIX. TURNS OUT THE NEW "GREEN FRIENDLY" ENGINE COOLANT THEY ARE USING ON THE NEW DURANGOS WAS NEVER TESTED. THE COOLANT WAS INTERACTING WITH ANYTHING RUBBER IT CAME INTO CONTACT WITH AND WAS BREAKING DOWN THE RUBBER. STAR TOLD THEM TO REPLACE EVERY PIECE OF RUBBER THE COOLANT COMES INTO CONTACT WITH. IT IS NOW MIDDLE OF AUGUST AND THE SMELL IS STILL PRESENT AND TO DATE CHRYSLER HAS NOT ISSUED A SERVICE BULLETIN OR RECALL ON THE COOLANT OR HOSES. WE HAVE SUBMITTED PAPER WORK FOR THE LEMON LAW. *TR

8/14/2013

ON THE 2013 DODGE DURANGO THAT I CURRENTLY OWN WHICH I PURCHASED BRAND NEW IN JUNE 2013, THE NAVIGATION AND CAMERA SYSTEM GOES COMPLETELY BLANK WHILE DRIVING OR BACKING UP. THE VEHICLE STARTED ACCELERATING WHILE IN DRIVE GEAR, AS WELL AS THE TRANSMISSION FAILS TO WORK PROPERLY AND SKIPS SECOND GEAR, THE VEHICLE ALSO IDLES HIGH AND LOW WHILE IN OPERATION OF DRIVE. *TR

1/20/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED UPON USING THE PUSH BUTTON START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE. IT WAS FIRST DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED, BUT THE FAILURE CONTINUED. THE CONTACT INDICATED THAT A THREE STEP PROCESS NEEDED TO BE COMPLETED TO ENSURE THE VEHICLE STARTED AND IT STILL STALLED INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHO REPROGRAMMED THE COMPUTER FROM THE FIRST REPAIR. THE VEHICLE CONTINUED TO EXHIBIT AN INTERMITTENT FAILURE WITH THE PUSH BUTTON START FEATURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

10/17/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE FUEL CAP WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE RECURRED ON A DAILY BASIS. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A NEW FUEL CAP. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 37,500. UPDATED 01/12/15*LJ UPDATED 10/5/2015*JS

12/8/2014

CAR SLIPPED OUT OF GEAR ON IT"S OWN WHILE I WAS DRIVING. THE SECOND TIME IT HAPPENED WHILE I WAS MAKING A LEFT HAND TURN. *TR

12/19/2013

ON THE 2013 DODGE DURANGO THAT I CURRENTLY OWN WHICH I PURCHASED BRAND NEW IN JUNE 2013, THE NAVIGATION AND CAMERA SYSTEM GOES COMPLETELY BLANK WHILE DRIVING OR BACKING UP. THE VEHICLE STARTED ACCELERATING WHILE IN DRIVE GEAR, AS WELL AS THE TRANSMISSION FAILS TO WORK PROPERLY AND SKIPS SECOND GEAR, THE VEHICLE ALSO IDLES HIGH AND LOW WHILE IN OPERATION OF DRIVE. *TR

1/20/2014

ON THE 2013 DODGE DURANGO THAT I CURRENTLY OWN WHICH I PURCHASED BRAND NEW IN JUNE 2013, THE NAVIGATION AND CAMERA SYSTEM GOES COMPLETELY BLANK WHILE DRIVING OR BACKING UP. THE VEHICLE STARTED ACCELERATING WHILE IN DRIVE GEAR, AS WELL AS THE TRANSMISSION FAILS TO WORK PROPERLY AND SKIPS SECOND GEAR, THE VEHICLE ALSO IDLES HIGH AND LOW WHILE IN OPERATION OF DRIVE. *TR

1/20/2014

UPON PULLING OUT OF MY NEIGHBORHOOD FROM A FULL STOP, THE SUV WAS SLOW TO ACCELERATE. IT SEEMED "SLUGGISH", AS IF IT WAS NOT SWITCHING TO THE PROPER GEAR AND HAD TROUBLE SPEEDING UP. CAUSED AN ONCOMING CAR TO HAVE TO HIT THE BRAKES TO KEEP FROM HITTING ME, WHEN I SHOULD HAVE HAD PLENTY OF TIME TO PULL OUT, UNDER NORMAL CONDITIONS. THIS HAS HAPPENED NUMEROUS TIMES. IT ALSO HAPPENS WHILE I'M DRIVING DOWN THE ROAD AND TRY TO SPEED UP. THIS IS AN INTERMITTENT PROBLEM. I HAVE TAKEN IT TO FERMAN DODGE TWICE NOW, AND THEY TELL ME THAT THEY "HOOKED IT UP TO THE COMPUTER AND COULD FIND NOTHING WRONG WITH IT", AND WHEN THEY TEST-DROVE IT, THEY COULD NOT REPRODUCE THE PROBLEM. AFTER RESEARCHING THIS ONLINE, I HAVE COME ACROSS OTHERS WHO HAVE ALSO EXPERIENCED THIS ISSUE. I BOUGHT THIS VEHICLE NEW IN NOVEMBER 2013, AND IT DID NOT DO THIS WHEN I FIRST GOT IT. IT NOW HAS ONLY 3160 MILES ON IT. I DO NOT FEEL THAT IT IS SAFE TO DRIVE, CONSIDERING ITS UNPREDICTABILITY. *TR

6/27/2014

WHEN STOPPING THERE IS A CLUNK IN FRONT BRAKES OR SUSPENSION. THE CLUNK CAN BE FELT IN THE FLOOR, STEERING COLUMN AND BRAKE PEDAL. DEALER REPLACED FRONT PADS AND ROTORS, PROBLEM NOT FIXED. *TR

3/8/2013

THERE IS A BUMPING NOISE UNDER THE RIGHT FLOORBOARD THAT YOU CAN FEEL UNDER YOUR FEET WHEN APPLYING THE BRAKE OR TURNING CAN'T FIGURE OUT WHAT IT IS.... *TR

4/16/2013

IN MARCH OF 2013 I BOUGHT A BRAND NEW DODGE DURANGO AND I'VE HAD AN ONGOING PROBLEM SINCE I BOUGHT IT. WHEN I'M DRIVING IN THE EVENING THE REFLECTION OF OTHER HEADLIGHTS, BRAKE LIGHTS, AND STREETLIGHTS CAUSE A SHADOW SO THAT I HAVE DOUBLE VISION OF THOSE IMAGES THROUGH MY WINDSHIELD. AFTER SEVERAL TRIPS TO THE DEALERSHIP FOR TEST DRIVES AND INSPECTIONS THEY FINALLY REPLACED THE WINDSHIELD. THE NEW WINDSHIELD IS JUST AS BAD, WHEN I WENT BACK TO THE DEALERSHIP AGAIN THEY SAID THIS IS HOW ALL THE DURANGO WINDSHIELDS LOOK AND THEY EVEN TOOK ME FOR A TEST DRIVE IN A NEW 2014 DURANGO TO SHOW ME THAT THIS WAS HOW THEY ALL LOOK. I AM VERY FRUSTRATED, THIS IS NOT ACCEPTABLE THE VISIBILITY IS HORRIBLE AND I FEEL THE WINDSHIELD IS HURTING MY EYES. IF THEY CANNOT FIND A SOLUTION TO THIS PROBLEM I WOULD LIKE TO RETURN THE CAR. *TR

1/25/2014

WE HAVE A 2013 DODGE DURANGO WITH APROX 1600 MILES ON IT. I HAVE NOTICED ON TWO DIFFERENT DAYS NOW THAT WHEN I GET INTO THE VEHICLE AND START IT THAT THE "READING LAMPS" THAT ARE UP BY THE SUNGLASSES HOLDER LOCATED IN THE FRONT TOP OF THE VEHICLE, I NOTICED THAT THEY ARE "ON" ... AND I HAVE TO MANUALLY TURN THEM OFF. THEN ON A DIFFERENT DAY I WENT TO RUN ERRANDS, AND I GOT IN AND OUT OF THE VEHICLE 3 TIMES, AND AFTER ALL 3 OCCASIONS WHEN I GOT BACK INTO THE VEHICLE THE LIGHTS WERE "ON" AGAIN....THERE WAS NO ONE IN THE CAR THAT COULD TURNED THEM ON, AND IT WAS DAYLIGHT OUTSIDE EVERY TIME. I'M NOT FOR SURE WHAT IS GOING ON BUT IT WORRY'S ME A BIT SINCE I HAVE SEEN THESE OTHER PEOPLE REPORTING LIGHTING/ELECTRICAL ISSUES AND POSSIABLE HEADLINER FIRES! I SEE THERE IS AN OPEN INVESTIGATION WITH CHRYSLER ABOUT THIS OR A SIMILAR ISSUE....I WOULD LIKE TO ADD MY INCIDENT TO THIS AS WELL...HOPING THEY CAN GET THIS FIGURED OUT AND FIND A FIX TO THE RISK/ISSUE. *TR

3/5/2014

I HAVE A RECALL ON MY BRAKE BOOSTER AND THE DEALER IS SAYING THAT PARTS ARE COMING IN A LITTLE BIT AT A TIME. IT IS GOING TO BE ABOUT 2 MONTHS BEFORE IT CAN BE FIXED. IF THERE IS A RECALL, I FEEL AS THOUGH THE PARTS SHOULD BE SENT OUT IN ENOUGH QUANTITY FOR PEOPLE TO GET THEIR VEHICLES FIXED. I HAVE CONTACTED 2 DEALERS IN MY AREA AND GOT THE SAME RESPONSE. I THINK IT'S RIDICULOUS FOR A RECALL TO BE ISSUED, BUT THE PARTS NOT AVAILABLE TO GET IT FIXED. *TR

6/23/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/4/14*CN

7/28/2014

THIS VEHICLE WAS PURCHASED NEW IN NOVEMBER OF 2013. SINCE THAT TIME WE HAVE RECEIVED 4 RECALL NOTICES ON THE VEHICLE. TWO NOTICES FOR P14/NHTSA 14V-154 (BRAKE BOOSTER). ONE FOR P36/NHTSA 14V-391 (SUN VISOR WIRING). ONE FOR R09/NHTSA 14V-115 (FUEL PUMP RELAY). WE HAVE CALLED THE SELLING DEALER REGARDING THE BRAKE BOOSTER AND THE SUN VISOR AND STILL HAVE NOT RECEIVED ANY TYPE OF NOTIFICATION OF PARTS RECEIVED TO REPAIR. YESTERDAY, WE RECEIVED THE RECALL REGARDING THE INTERNAL FUEL PUMP RELAY, WITH VERBIAGE THAT FIAT CHRYSLER AUTOMOBILES (FCA) DOES NOT CURRENTLY HAVE THE PART AVAILABLE TO PERFORM A "PERMANENT REMEDY." TWO OF THEM ARE SAID TO POSSIBLY CAUSE A FIRE AND THE OTHER A POSSIBLE CRASH. FOR CHRYSLER GROUP LLC/FCA US LLC TO BE ABLE TO GO THIS LONG WITH OUT REPAIRING THESE DEFECTS IS SIMPLY NOT ACCEPTABLE. *TR

4/24/2015

RADIO HAS BLANKED OUT ON NUMEROUS OCCASIONS. THE FIRST TIME IT WAS SERVICED WAS 2 WEEKS AFTER THE TRUCK WAS PURCHASED, THE TRUCK HAS HAD THIS ISSUE INTERMITTENTLY SINCE PURCHASE.

10/12/2015

WHEN STOPPING THERE IS A CLUNK IN FRONT BRAKES OR SUSPENSION. THE CLUNK CAN BE FELT IN THE FLOOR, STEERING COLUMN AND BRAKE PEDAL. DEALER REPLACED FRONT PADS AND ROTORS, PROBLEM NOT FIXED. *TR

3/8/2013

SINCE DAY ONE OF OWNING THE DURANGO I HAVE HAD A BAD VIBRATION IN THE STEERING WHEEL, LARRY H MILLER DODGE IN AVONDALE TOLD ME I HAD BAD TIRES SO I REPLACED THE TIRES (@450 MILES) THEN THEY TOLD ME THAT I HAD BAD WHEELS SO I REPLACED THEM WITH NEW TIRES AND WHEELS. I STILL HAVE THE VIBRATION AND MY VEHICLE HAS BEEN IN THE DEALER OVER 7 TIMES NOW. TODAY LHMD SERVICE MANAGER EXPLAINED TO ME THAT THEY TOOK WHEELS OFF OF A NEW DURANGO ON THE LOT AND THE VIBRATION WAS WORSE, THEY WENT ON TO TELL ME THAT "ALL DURANGO'S HAVE THIS VIBRATION" . THE VIBRATION CAN BE FELT IN THE STEERING WHEEL AND COULD CAUSE LOSS OF CONTROL OF VEHICLE IF VIBRATION GETS WORSE (OR IF DEFECTIVE PART THAT IS CAUSING VIBRATION FAILS). I WOULD LIKE TO KNOW WHERE I SHOULD GO FROM HERE. *TR

10/22/2013

AS I WAS DRIVING ON I-35 NORTH IN IOWA - RAIN WAS JUST STARTING - NO OTHER VEHICLES NEARBY, NO BIRDS, OVERPASSES, ETC - THE SUNROOF EXPLODED INTO A THOUSAND TINY PIECES. LUCKILY, THE SUNROOF COVER WAS CLOSED AS IT KEPT ALL THE GLASS FROM FALLING INTO THE CAR. THERE APPEARS TO BE NO SIMPLE EXPLANATION WHY THIS HAPPENED. THE SERVICE MECHANIC AT A DODGE DEALERSHIP SAID IT APPEARED TO BE FAULTY GLASS ALTHOUGH DODGE WILL NOT ACCEPT A CLAIM UNDER MY WARRANTY. *TR

8/2/2013

DRIVING DOWN 101 SOUTHBOUND APPROX 10 MILES NORTH OF CRESCENT CITY, CA AT APPROX 55MPH SUNROOF SUDDENLY SHATTERED WITH A LOUD AUDIBLE POP. SUNROOF WAS CLOSED AT THE TIME, WITH MANUAL ROOF SLIDER IN PLACE AS WELL. VEHICLES BEHIND WERE STRUCK BY GLASS BUT DID NOT STOP. *TR

11/28/2013

VEHICLE WAS HIT FROM SIDE BY SEMI TRUCK. REAR QUARTER PANEL, REAR DOOR BOTH EXTREMELY DAMAGED. SIDE CURTAIN AIRBAGS DID NOT DEPLOY. *TR

7/10/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULTING IN A FRACTURED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INSPECTED THE VEHICLE. UPDATED 02/24/2015*JS

9/3/2014

IN MARCH OF 2013 I BOUGHT A BRAND NEW DODGE DURANGO AND I'VE HAD AN ONGOING PROBLEM SINCE I BOUGHT IT. WHEN I'M DRIVING IN THE EVENING THE REFLECTION OF OTHER HEADLIGHTS, BRAKE LIGHTS, AND STREETLIGHTS CAUSE A SHADOW SO THAT I HAVE DOUBLE VISION OF THOSE IMAGES THROUGH MY WINDSHIELD. AFTER SEVERAL TRIPS TO THE DEALERSHIP FOR TEST DRIVES AND INSPECTIONS THEY FINALLY REPLACED THE WINDSHIELD. THE NEW WINDSHIELD IS JUST AS BAD, WHEN I WENT BACK TO THE DEALERSHIP AGAIN THEY SAID THIS IS HOW ALL THE DURANGO WINDSHIELDS LOOK AND THEY EVEN TOOK ME FOR A TEST DRIVE IN A NEW 2014 DURANGO TO SHOW ME THAT THIS WAS HOW THEY ALL LOOK. I AM VERY FRUSTRATED, THIS IS NOT ACCEPTABLE THE VISIBILITY IS HORRIBLE AND I FEEL THE WINDSHIELD IS HURTING MY EYES. IF THEY CANNOT FIND A SOLUTION TO THIS PROBLEM I WOULD LIKE TO RETURN THE CAR. *TR

1/25/2014

PURCHASED A 2013 DODGE DURANGO AND THE WINDSHIELD HAS SUCTION CUP CIRCLES ALL OVER IT. THE CIRCLES OBSTRUCT MY VIEW IN SUNLIGHT, DURING NIGHT DRIVING, DURING THE RAIN ETC.....THE WINDSHIELD IS COVERED. *TR

4/5/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V115000, AND 14V115000 (EQUIPMENT, TIRES).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

4/14/2015

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN

4/27/2015

SINCE DAY ONE OF OWNING THE DURANGO I HAVE HAD A BAD VIBRATION IN THE STEERING WHEEL, LARRY H MILLER DODGE IN AVONDALE TOLD ME I HAD BAD TIRES SO I REPLACED THE TIRES (@450 MILES) THEN THEY TOLD ME THAT I HAD BAD WHEELS SO I REPLACED THEM WITH NEW TIRES AND WHEELS. I STILL HAVE THE VIBRATION AND MY VEHICLE HAS BEEN IN THE DEALER OVER 7 TIMES NOW. TODAY LHMD SERVICE MANAGER EXPLAINED TO ME THAT THEY TOOK WHEELS OFF OF A NEW DURANGO ON THE LOT AND THE VIBRATION WAS WORSE, THEY WENT ON TO TELL ME THAT "ALL DURANGO'S HAVE THIS VIBRATION" . THE VIBRATION CAN BE FELT IN THE STEERING WHEEL AND COULD CAUSE LOSS OF CONTROL OF VEHICLE IF VIBRATION GETS WORSE (OR IF DEFECTIVE PART THAT IS CAUSING VIBRATION FAILS). I WOULD LIKE TO KNOW WHERE I SHOULD GO FROM HERE. *TR

10/22/2013

1. OWNED CAR SINCE JAN 2013. LEATHER STARTED CRACKING IMMEDIATELY. TOOK INTO DEALERSHIP AND THEY SAID I HAD TO GET FIXED. WENT BACK TO SHOP FOR SOMETHING ELSE AND MENTIONED THE CRACKING AGAIN AND WAS TOLD I COULD HAVE GOTTEN FIXED BUT MY COVERAGE HAD EXPIRED. THE CRACKING IS REALLY BAD ON THE ARMREST IN CAR. HAVE BEEN OVER TO DEALERSHIP AND CALLED REGARDING THE RECALL I HAVE. IT IS ALWAYS ON BACKORDER AND SOMEONE WILL CALL WHEN IN. I HAVE NOT RECEIVED A CALL AND I SEE THIS IS A SERIOUS RECALL. IS THIS REALLY IMPORTANT TO THE DEALERSHIP THAT THESE RECALLS GETS REPAIRED. I WOULD LIKE TO GET THIS REPAIRED IMMEDIATELY AS WELL AS MY CRACKING LEATHER WHICH HAS BEEN OVERLOOKED.

2/6/2016

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED AN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000...UPDATED 09-24-14 *BF THE CONSUMER STATED THE AIRBAG AND THE SHOULDER RESTRAINT BOTH FAILED. THIS CAUSED THE CONSUMER'S FACE TO HIT THE STEERING WHEEL RESULTING IN A FRACTURED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE MANUFACTURER WAS NOTIFIED AND INSPECTED THE VEHICLE. UPDATED 02/24/2015*JS

9/3/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING AT 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.

4/23/2015

SAFETY RECALL P60/NHTSA 14V-634 STATES DRIVER WILL HAVE LIMITED OR NO DETECTION OF THE ALTERNATOR FAILING, WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDERHOOD ELECTRICAL FIRE. RECEIVED NOTICE IN MAIL NOVEMBER 2014. STILL DO NOT HAVE PARTS TO FIX. I AM DRIVING AN UNSAFE CAR EVERYDAY AND PAYING FOR IT AND NOBODY CAN DO ANYTHING ABOUT IT UNTIL I EXPERIENCE A CRASH. I CAN GET A TICKET FOR NOT WEARING A SEAT BELT AND TALKING ON A CELL PHONE, BUT A SAFETY RECALL ON A CAR I AM DRIVING EVERYDAY, WHICH EFFECTS ME, MY PASSENGERS AND ALL CARS ON THE ROAD DOES NOT SEEM TO MATTER TO CHRYSLER. *TR

12/18/2014

ALTERNATOR DIODES IN MY VEHICLE MAY EXPERIENCE A RAPID FAILURE VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND /OR FULLY SHORTED TO GROUND CONDITION DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ABS SYSTEM, ESC SYSTEM, ECM SYSTEM AND/OR THE CENTRAL BODY CONTROLLER. *TR

3/13/2015

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V115000, AND 14V115000 (EQUIPMENT, TIRES).THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

4/14/2015

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), AND 14V115000 (EQUIPMENT AND TIRES) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/1/15*CN

4/27/2015

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE BUMPER CLIP LOOSENED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE BUMPER CLIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

9/11/2015

THE PASSENGER SIDE WHEEL WELL MOLDING DETACHED AND FLEW OFF WHILE DRIVING. THE TRUCK WAS RETURNED TO THE DEALER FOR SERVICE AFTER WAITING FOR 2 HOURS I WAS ADVISED THE PART WOULD NEED TO BE ORDERED AND WOULD BE COVERED UNDER WARRANTY. I RETURNED TO THE DEALER WHEN THE PART WAS IN, TOLD THE PART WAS AT ANOTHER SHOP AND I WOULD HAVE TO WAIT UNTIL IT WAS PICKED UP. WAITED FOR AN ADDITIONAL 2 HOURS AND WAS TOLD BY A SERVICE ADVISER THAT THE PART WAS DAMAGED AND THEY WOULD NEED TO ORDER ANOTHER ONE, AGAIN I WAS ADVISED THAT THE PART WOULD BE COVERED. WAITED AN ADDITIONAL 3 WEEKS AND RETURNED TO HAVE THE PART INSTALLED, WAS CALLED BY A DIFFERENT SERVICE ADVISER AND TOLD THAT THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY BECAUSE THERE WAS A MARK ON THE BUMPER THAT LOOKED LIKE THE BUMPER WAS PULLED OFF BY AN OUTSIDE FORCE. I EXPLAINED THAT THE MARK ON THE BUMPER OCCURRED A YEAR BEFORE THE INCIDENT AND STILL HAD TO PAY $249 FOR A PART THAT I WAS ORIGINALLY WAS TOLD WOULD BE COVERED UNDER WARRANTY.

10/13/2015

VEHICLE HAS LESS THE MILES ON IT. VEHICLE LOW TIRE PRESSURE LIGHT CAME ON. THERE WAS EXCESSIVE VIBRATION IN THE WHEEL AND BODY WHICH CAUSED PASSENGERS AND VEHICLE TO SHAKE. DASH BOARD INDICATED THAT ALL 4 TIRES NEEDED AIR. TOOK VEHICLE TO HAVE PROPER AIR PRESSURE ADDED TO TIRES. VIBRATION REMAINED. MADE APPOINTMENT AT BOSAK DODGE IN MERILLVILLE INDIANA. SERVICE WRITER INFORMED ME I MAY HAVE TO PAY FOR SERVICE IF THEY DIDN'T FIND ANYTHING. GOT CALLED NEXT DAY THAT THE TPMS LIGHT WAS BACK ON AND THEY ADDED AIR BUT FOUND NO VIBRATION. I INFORMED SERVICE WRITER THAT THE LIGHT WAS NOT ON WHEN I DROPPED IT OFF. HE INFORMED ME IT WAS A COMMON ISSUE. DON'T AGREE. *TR

1/10/2014

I HAVE BROUGHT IN THE VEHICLE TO THE LOCAL DODGE SERVICE CENTER IN NAPLES BECAUSE THE LIGHTS ON THE DASHBOARD GO OFF WHEN THE WIPERS ARE IN USE. ALL OF THE LIGHTS INCLUDING THE TIME / RADIO STATION BECOME DIM. ON DECEMBER 26TH ALTHOUGH THE LIGHTS ARE SET ON AUTOMATIC, THE LIGHTS DID NOT COME ON AT NIGHT. WE MANUALLY HAD TO SWITCH SO THAT WE WOULD HAVE LIGHTS. WE HAVE ALSO ON TWO-THREE OCCASIONS AN ISSUE WITH THE TRANSMISSION AND/OR ACCELARATOR. THE RPM ON THE CAR WHERE VERY HIGH AND THE CAR WAS BASICALLY NOT GOING OVER 35-40 MPH. ONCE PARKED AND THEN PUT IN DRIVE AGAIN IT WORKED OK UNTIL THE NEXT TIME IT DID IT. THE LOCAL DODGE SERVICE CENTER CLAIM THEY DID NOT FIND ANYTHING WRONG AND INITIALLY BLAMED THE LIGHT ISSUE ON A SUNPASS BECAUSE THEY SAW THE SUCTION CUP MARKS. HOWEVER THE SUNPASS IS NOT ALWAYS IN THIS VEHICLE AND THE TIMES THAT LIGHTS HAVE DIMMED THE SUNPASS HAS NOT BEEN ON.

3/10/2014

RATTLING NOISE FROM DASHBOARD ON DRIVER'S SIDE NOTED EARLIER, BUT BROUGHT TO SERVICE ATTENDANT'S ATTENTION ON THE GIVEN DATE. WAS TOLD THE SOUND/NOISE COULD NOT BE DUPLICATED, BUT IF I COULD BRING IN VIDEO WITH SOUND THEY WOULD BE ABLE TO DETERMINE ISSUE. I MADE AN APPOINTMENT FOR 07/12/14 TO HAVE THIS AND OTHER ISSUES ADDRESSED. WHEN I SHOWED UP FOR MY APPOINTMENT, I WAS TOLD THE ELECTRICITY HAD BEEN OUT THE DAY BEFORE AND THEY WERE BACKED UP WITH CUSTOMERS (AT 8:05 AM) AND ONLY ACCEPTING OIL CHANGES. THEY TOOK DOWN ALL VEHICLE INFORMATION/SERVICE INFORMATION AND TOLD ME THEY WOULD CONTACT ME TO SCHEDULE A NEW APPOINTMENT TO ADDRESS ALL CONCERNS. IT IS NOW 08/05/2014 AND I HAVE YET TO RECEIVE A RETURN PHONE OR EMAIL. THE RATTLING NOISE CAN BE DUPLICATED IF I AM DRIVING OVER A SMOOTH OR BUMPY ROAD, AND CAN BE HEARD BETWEEN 30+ MPH. I HAVE IT ON VIDEO NOW, WITH SOUND. NO ONE TO LISTEN TO IT AND FIX THE PROBLEM. *TR

8/5/2014

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL SEIZED AND THERE WAS A BURNING ODOR. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND THE TRANSMISSION NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,024. UPDATED 12/9/14*CN THE POWER TRAIN MODULE FAILED AND WAS REPLACED BY THE DEALER. UPDATED 01/08/15

10/29/2014

ALTERNATOR DIODES IN MY VEHICLE MAY EXPERIENCE A RAPID FAILURE VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND /OR FULLY SHORTED TO GROUND CONDITION DEPENDING ON THE ALTERNATOR FAILURE MODE AND TIMING, ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ABS SYSTEM, ESC SYSTEM, ECM SYSTEM AND/OR THE CENTRAL BODY CONTROLLER. *TR

3/13/2015

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 25 MPH AT NIGHT, THE CONTACT ACTIVATED THE PASSENGER SIDE TURN SIGNAL AND THE INTERIOR AND EXTERIOR LIGHTING SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF THE TURN SIGNAL AND VEHICLE, AND RESTARTED THE ENGINE. ONCE RESTARTED, THE EXTERIOR AND INTERIOR LIGHTING RESUMED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

9/1/2015

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. IN ADDITION, THE CONTACT STATED THAT WHILE INDEPENDENTLY REPLACING THE AIR CLEANER, THE CONTACT NOTICED OIL IN THE AIR CLEANER. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE PCV CRANK CASE VENTILATION VALVE AND THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,200. UPDATED 02/18/16*LJ

10/7/2015