2014 Chevrolet Impala Owner Complaints

BATTERY LEAKED DOWN THE FRAME AND WAS EATING THE 2 TRANY COOLER ALUMINUM LINES. AUTONATION CHEVROLET SUPERSTITION SPRINGS IN MESA, AZ PUT A NEW BATTERY AND 2 NEW TRANY COOLER LINES ON, BUT AFTER THE 4TH ATTEMPT CAN NOT GET ALL OF THE ACID CLEANED UP. ENGINE CRADLE STILL HAS NO PAINT IN SPOTS AND ACID STILL SHOWING ON SPOTS. AFTER A DAY OF RAIN. WENT OUT TO THE CAR THE NEXT DAY AND WHEN I OPENED UP THE DRIVERS DOOR THERE WAS A VERY BAD ODOR. ALMOST WANTED TO THROW UP. AFTER LOOKING ALL OVER THE CAR FOUND 2" OF WATER WERE THE SPARE TIRE IS AND ALL OF THE CARPET WET IN THE TRUNK. TOOK IT TO AUTONATION CHEVROLET SUPERSTITION SPRINGS IN MESA, AZ. THEY HAD IT FOR 2 WEEKS AND THEY DETERMINED I DID NOT HAVE THE TRUNK CLOSED ALL THE WAY. THIS TRUNK WILL NOT STAY DOWN. WHAT I MEAN IS THE SPRING IS SO GOOD IT'S ETHER CLOSED ALL THE WAY OR OPEN ALL THE WAY. AFTER THAT AND SOME RESEARCH I FOUND GM HAS PUT OUT A #PI1133 TRUNK WATER LEAK. THE SEAL AROUND THE REAR TAIL LIGHT LEAKS WATER INTO THE TRUNK. SO I TOOK IT BACK TO THE DEALER AND HAD TO TELL THEM IT WAS NOT ME LEAVING THE TRUNK OPENED. *TR

1/31/2014

I FIND MY LINK VERY DIFFICULT TO USE AS COMPARE TO MY 2011 BUICK REGAL CONTROL KNOB VS TOUCH SCREEN. THE IPOD I USE IN THE BUICK OR THE USB DRIVE WAS EASIER TO USE AND NAVIGATE. I SPOKEN TO APPLE AND MICROSOFT TECHS ABOUT CREATING PLAYLISTS BUT THE FUNCTION DOES NOT WORK IN MY IMPALA. THIS IS A PROBLEM IN 2014 CHEVROLET IMPALA AND THE MY LINK SYSTEM THAT NEED CORRECTION. THE I TUNE AND MEDIA PLAYER IS INCOMPATIBLE WITH MYLINK AND GM SHOULD PROVIDE SOFTWARE/APP THAT WILL WORK. TO CHANGE A SELECTION IN MYLINK CAN CAUSE DISTRACTED DRIVING. *TR

2/17/2014

AT 70 MPH VEHICLE SLOWED ON ITS OWN. VEHICLE INFORMATION CENTER READ "STABILITRAK AND ENGINE POWER IS REDUCED". GOT YELLOW TRACTION CONTROL SYSTEM LIGHT ON THE INSTRUMENT PANEL WITH A "MALFUNCTION INDICATOR LIGHT" BELOW THE SPEEDOMETER.ENGINE RUNNING ROUGH AT ASHLAND, VA EXIT.ENGINE WAS SHUT DOWN THEN RESTARTED WITH SAME WARNINGS AS BEFORE.APPROXIMATELY 45 MINS LATER RESTARTED TO HAVE A LOCAL CHEVROLET DEALER LOOK AT THE CAR. ON RESTART, ALL WARNINGS AND INDICATOR LIGHTS EXCEPT FOR THE "MALFUNCTION INDICATOR LIGHT" WERE OUT AND ENGINE RAN NORMALLY.DEALER GUESSED THAT IT WAS PROBABLY A "GLITCH" AND IT WAS PROBABLY OK TO DRIVE.THE 800 OR SO MILES TO SARASOTA WERE WITHOUT PROBLEMS. ON 8/5/2013 TOOK CAR TO LOCAL DEALER APPROXIMATELY 3 MILES FROM MY HOME. ON ENTERING THE DEALER'S PARKING LOT AT APPROXIMATELY 10 MPH THE PROBLEM REAPPEARED I.E. "ENGINE POWER REDUCED WITH STABILITRAK" WITH WARNING LIGHTS AS BEFORE. THIS IS A SAFETY ISSUE AS IT CAN HAPPEN AT ANY TIME!! *TR

8/11/2013

I WAS GOING TO WORK AND ON THE WAY A MESSAGE SAYING MY TRACTION CONTROL NEEDED TO BE CHECKED CAME ON. ALSO, TODAY AS I WAS GOING TO TOWN ANOTHER MESSAGE CAME ON SAYING MY PARKING ASSIST NEEDED TO BE CHECKED. *TR

9/9/2014

AT 55 MPH ON A SLIPPERY RIGHT HAND SIDE CURVE (SPEED LIMIT IS 65 MPH) VEHICLE UNDER-STEERED AND LOST TRACTION COMPLETELY, WITHOUT TOUCHING THE BRAKES, IT STARTED TO SLOW DOWN AND SKIDDED TO THE OUTSIDE OF THE CURVE (TO THE LEFT). I TRIED TO GET IT BACK TO THE DRIVING LANE, IT STARTED TO SKID LATERALLY TO THE RIGHT AND SLOWED DOWN UNTIL IT HIT A REFLECTOR POST ON THE EDGE OF THE RIGHT LANE AND STOPPED. VEHICLE INFORMATION ON THE DASH BOARD READ "ICE DETECTED...". ALTHOUGH THE DAMAGE ON THE RIGHT DOOR WAS A VERY MINOR DENT, THE CAR DEPLOYED ALL 4 HEAD CURTAIN AIRBAGS AND 2 RIGHT SIDE AIRBAGS, ENGINE WAS SHUT DOWN AND FRONT SEAT-BELTS WERE STUCK. FEW MINUTES LATER, THE ENGINE RAN NORMALLY WITH THE "ICE DETECTED .." MESSAGE STILL ON. IT SEEMS THAT THE AIRBAGS SENSORS WERE ACTIVATED FOR NO REQUIRED REASON FOR A MINOR DENT ON THE DOOR. ALSO, THE STABILITY AND THE FAULTY BRAKING SYSTEM MIGHT BE OF A GREAT SAFETY ISSUE ON THIS VEHICLE. *TR

11/24/2013

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT WAS USING THE VEHICLE AS A RENTAL. THE CONTACT WAS DRIVING 20 MPH WHEN THE BRAKES INDEPENDENTLY SEIZED. THE VEHICLE CAME TO A COMPLETE STOP THEN EVENTUALLY RESUMED PROPER FUNCTION. THE NEXT DAY THE FAILURE RECURRED WHILE DRIVING 40 MPH, THE CONTACT HEARD 3 TO 4 BEEPS FOLLOWED BY THE BRAKES INDEPENDENTLY SEIZING. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

3/25/2014

AT 55 MPH ON A SLIPPERY RIGHT HAND SIDE CURVE (SPEED LIMIT IS 65 MPH) VEHICLE UNDER-STEERED AND LOST TRACTION COMPLETELY, WITHOUT TOUCHING THE BRAKES, IT STARTED TO SLOW DOWN AND SKIDDED TO THE OUTSIDE OF THE CURVE (TO THE LEFT). I TRIED TO GET IT BACK TO THE DRIVING LANE, IT STARTED TO SKID LATERALLY TO THE RIGHT AND SLOWED DOWN UNTIL IT HIT A REFLECTOR POST ON THE EDGE OF THE RIGHT LANE AND STOPPED. VEHICLE INFORMATION ON THE DASH BOARD READ "ICE DETECTED...". ALTHOUGH THE DAMAGE ON THE RIGHT DOOR WAS A VERY MINOR DENT, THE CAR DEPLOYED ALL 4 HEAD CURTAIN AIRBAGS AND 2 RIGHT SIDE AIRBAGS, ENGINE WAS SHUT DOWN AND FRONT SEAT-BELTS WERE STUCK. FEW MINUTES LATER, THE ENGINE RAN NORMALLY WITH THE "ICE DETECTED .." MESSAGE STILL ON. IT SEEMS THAT THE AIRBAGS SENSORS WERE ACTIVATED FOR NO REQUIRED REASON FOR A MINOR DENT ON THE DOOR. ALSO, THE STABILITY AND THE FAULTY BRAKING SYSTEM MIGHT BE OF A GREAT SAFETY ISSUE ON THIS VEHICLE. *TR

11/24/2013

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE MAKING A RAPID LEFT TURN, THE STEERING WHEEL SEIZED CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE CONTACT ALSO STATED THAT THE POWER STEERING WARNING LIGHT ILLUMINATED AND A CHIME SOUNDED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BURN FROM THE AIR BAG DEPLOYMENT AND DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

8/27/2014

THE REAR VIEW WINDOW IS DEFECTIVE. MOISTURE COLLECTS UNDER CERTAIN CONDITIONS MAKING FOR A TOTAL LACK OF VISIBILITY. HERE IN HAWAII, IT TAKES 5 MINS OF DEFROSTING FOR THE WINDOW TO CLEAR.

4/4/2014

WE WERE MERGING ONTO THE HIGHWAY WHEN THE DRIVER LIGHTLY BUMPED THE KEY OR KEY CHAIN CAUSING THE IGNITION TO MOVE OUT OF RUN AND THE CAR TO LOSE ALL POWER. WE WERE ABLE TO PULL OVER SAFELY BUT THE CAR HAD TO COME TO A COMPLETE STOP, BE PLACED INTO "PARK", AND THEN RESTARTED. THIS INCIDENT SEEMS SIMILAR TO THE CIRCUMSTANCES OF THE CURRENT GM RECALL EVEN THOUGH THIS MAKE AND MODEL IS NOT CURRENTLY INCLUDED IN THE RECALL CLASS. THIS VEHICLE WAS A RENTAL VEHICLE. THE RENTAL AGENCY WAS TOLD ABOUT THE INCIDENT AND THE CAR WAS REMOVED FROM SERVICE ACCORDING TO THEIR AGENT. *JS

4/14/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROVIDE SUFFICIENT ILLUMINATION TO THE SIDES OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING ACCORDING TO MANUFACTURING SPECIFICATIONS AND THAT THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 2,100. UPDATED 2/5/14*CN THE CONSUMER STATED THE HEADLIGHTS POINTED INWARD AND DID NOT PROVIDE ADEQUATE LIGHT TO THE SIDE OF THE VEHICLE. THE CONSUMER STATED ONLY AFTER THE TURN WAS COMPLETED THE HEADLIGHTS ILLUMINATED THE ROADWAY. ALSO, THE BRIGHTNESS OF THE HEADLIGHTS WERE WEAK. UPDATED 02/06/14 THE CONSUMER STATED THE LACK OF ADEQUATE LIGHT TO THE SIDES BOTH RIGHT AND LEFT IS A SERIOUS URGENT SAFETY ISSUE. HE ALMOST ENDED UP RUNNING OFF THE ROAD AND INTO SOME TREES, DUE TO THE INADEQUATE LIGHT. WHEN MAKING RIGHT OR LEFT TURNS, THE HEADLIGHTS DID NOT LIGHT THE ARC OF THE TURN TO THE SIDES. UPDATED 02/24/14 THE CONSUMER STATED THE HEADLIGHTS POINTED INWARD AND DID NOT PROVIDED ADEQUATE LIGHT TO THE SIDES OF THE VEHICLE. UPDATED 07/23/14

1/6/2014

TL - THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEAD LIGHTS WERE TOO DIM CAUSING HIS VISIBILITY TO BE REDUCE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS WORKING UP TO SPECIFICATIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 10,000. PM

1/7/2014

AT 70 MPH VEHICLE SLOWED ON ITS OWN. VEHICLE INFORMATION CENTER READ "STABILITRAK AND ENGINE POWER IS REDUCED". GOT YELLOW TRACTION CONTROL SYSTEM LIGHT ON THE INSTRUMENT PANEL WITH A "MALFUNCTION INDICATOR LIGHT" BELOW THE SPEEDOMETER.ENGINE RUNNING ROUGH AT ASHLAND, VA EXIT.ENGINE WAS SHUT DOWN THEN RESTARTED WITH SAME WARNINGS AS BEFORE.APPROXIMATELY 45 MINS LATER RESTARTED TO HAVE A LOCAL CHEVROLET DEALER LOOK AT THE CAR. ON RESTART, ALL WARNINGS AND INDICATOR LIGHTS EXCEPT FOR THE "MALFUNCTION INDICATOR LIGHT" WERE OUT AND ENGINE RAN NORMALLY.DEALER GUESSED THAT IT WAS PROBABLY A "GLITCH" AND IT WAS PROBABLY OK TO DRIVE.THE 800 OR SO MILES TO SARASOTA WERE WITHOUT PROBLEMS. ON 8/5/2013 TOOK CAR TO LOCAL DEALER APPROXIMATELY 3 MILES FROM MY HOME. ON ENTERING THE DEALER'S PARKING LOT AT APPROXIMATELY 10 MPH THE PROBLEM REAPPEARED I.E. "ENGINE POWER REDUCED WITH STABILITRAK" WITH WARNING LIGHTS AS BEFORE. THIS IS A SAFETY ISSUE AS IT CAN HAPPEN AT ANY TIME!! *TR

8/11/2013

AS A RENTAL VEHICLE TO USE WHILE WARRANTY REPAIRS WHERE BEING PERFORMED ON MY TRAVERSE; I HAD BEEN RENTED A 2014 IMPALA. TO MY SURPRISE THE FOLLOWING MORNING I CAME TO A STOP AND THE ENGINE QUITE, THERE WAS A CLEAR LANE WITHIN SITE THAT I FIGURED I COULD PUSH THE DEAD VEHICLE TO. I OPENED THE DOOR, WHILE KEEPING MY FOOT ON THE BRAKE AND POSITIONED MYSELF IN THE DOOR FRAME TO PUSH. THEN I REMOVED MY FOOT OFF THE BRAKE TO REACH IN AND PLACE IT INTO NEUTRAL AND START PUSHING. TO MY SURPRISE THE VEHICLE STARTED BY ITS SELF AND ACCELERATED AWAY FROM ME, THE DOOR FRAME ALMOST KNOCKING ME DOWN, YET LUCKILY I WAS ABLE TO CATCH THE CAR AND GET BACK TO THE BRAKE BEFORE THE CAR CRASHED. I CAME TO FIND OUT THAT THIS WAS AN ECONOMIC FEATURE ON THAT VEHICLE. I FEEL GREAT CONCERN THAT THIS CAR STARTED WHEN MY SEAT BELT HAD BEEN REMOVED AND DOOR OPENED, WOULD THEY HAVE AT LEAST CONSIDERED SOME SORT OF PRECAUTION FROM THIS OCCURRING. PLEASE TAKE THIS SERIOUS, I KNOW THAT I WAS NOT ADVISED OF THIS FEATURE, AND HAD I NOT CAUGHT THE CAR OR GOTTEN KNOCKED DOWN AND RUN OVER, THE OUTCOME WOULD HAVE BEEN MUCH MORE SERIOUS. *TR

6/30/2014

I PURCHASED MY NEW 2014 CHEVROLET IMPALA FROM HAWTHORNE CHEVROLET IN HAWTHORNE, N.J. SOME FOUR (4) MONTHS AGO. I AM THE SOLE OWNER AND DRIVER OF THIS VEHICLE. LAST WEEK (AROUND SEPTEMBER 11, 2013) I NOTICED A CRACK IN THE VINYL TOWARD THE RIGHT OF THE GOLD COLORED CHEVROLET BOW TIE POSITIONED IN THE CENTER OF THE STEERING WHEEL AREA. THE CRACK IS A SEMI-CIRCULAR LINE THAT HAS A SLIGHT DEPRESSION TO THE IMMEDIATE LEFT OF THE CRACK. I IMMEDIATELY DROVE IT TO THE HAWTHORNE CHEVROLET AND THE VERY NEXT DAY, THEY REPLACED THE STEERING WHEEL AIR BAG FOR ME. THIS PART INCLUDES THE "RIGID" BLACK SURFACE VINYL WHERE YOU ACTIVATE THE HORN. THE HORN TAKES AN EXTRAORDINARY AMOUNT OF PRESSURE TO ACTIVATE TO MAKE A SOUND DUE TO THE RIGIDITY OF THE VINYL--WHERE THE HORN ICONS (I.E., THE RAISED "TRUMPETS") ARE IS EXTREMELY NON YIELDING--IN MY OPINION. I LEFT THE DEALERSHIP AFTER THE REPLACEMENT AIR BAG WAS INSTALLED AND 1/10 OF A MILE AWAY, I NOTICED THE SLIGHT DEPRESSION AND LINE DEMARCATION ALREADY. HAWTHORNE CHEVROLET'S SERVICE DIRECTOR TOLD ME TO RETURN THE FOLLOWING DAY AND AFTER A 2-1/2 HOUR WAIT THE SERVICE DIRECTOR AND A MECHANIC WALKED ME OUT TO ANOTHER 2014 CHEVROLET IMPALA AND STATED THAT ALL OF THEIR IMPALAS ARE LIKE THIS. I AM WORRIED ABOUT UNPREDICTABLE STEERING WHEEL AIR BAG DEPLOYMENT, DIFFICULTY IN SOUNDING MY HORN AS I DO MUCH OF MY TRAVELING ON A BUSY/DANGEROUS HIGHWAY, AND I WORRY ABOUT FUTURE/CONTINUED CRACKING OF THAT VINYL SURFACE COVERING WHERE I AM TOLD BY HAWTHORNE CHEVROLET'S SERVICE DIRECTOR IS WHERE THE AIR BAG DEPLOYS. AGAIN...THE CAR IS ONLY 4 MONTHS OLD WITH ONLY 2,200 MILES WHEN THIS CRACKING FIRST OCCURRED. I AM WORRIED THAT WHERE THIS CRACK IS LOCATED THE AIR BAG COULD EXIT. I CONTACTED CHEVROLET'S NATIONAL CUSTOMER SERVICE AND THERE ARE 2 ACTIVE SERVICE REQUEST NUMBERS RELATING TO THE CRACK AND THE HORN SOUNDING MATTER. *TR

9/17/2013

AT 55 MPH ON A SLIPPERY RIGHT HAND SIDE CURVE (SPEED LIMIT IS 65 MPH) VEHICLE UNDER-STEERED AND LOST TRACTION COMPLETELY, WITHOUT TOUCHING THE BRAKES, IT STARTED TO SLOW DOWN AND SKIDDED TO THE OUTSIDE OF THE CURVE (TO THE LEFT). I TRIED TO GET IT BACK TO THE DRIVING LANE, IT STARTED TO SKID LATERALLY TO THE RIGHT AND SLOWED DOWN UNTIL IT HIT A REFLECTOR POST ON THE EDGE OF THE RIGHT LANE AND STOPPED. VEHICLE INFORMATION ON THE DASH BOARD READ "ICE DETECTED...". ALTHOUGH THE DAMAGE ON THE RIGHT DOOR WAS A VERY MINOR DENT, THE CAR DEPLOYED ALL 4 HEAD CURTAIN AIRBAGS AND 2 RIGHT SIDE AIRBAGS, ENGINE WAS SHUT DOWN AND FRONT SEAT-BELTS WERE STUCK. FEW MINUTES LATER, THE ENGINE RAN NORMALLY WITH THE "ICE DETECTED .." MESSAGE STILL ON. IT SEEMS THAT THE AIRBAGS SENSORS WERE ACTIVATED FOR NO REQUIRED REASON FOR A MINOR DENT ON THE DOOR. ALSO, THE STABILITY AND THE FAULTY BRAKING SYSTEM MIGHT BE OF A GREAT SAFETY ISSUE ON THIS VEHICLE. *TR

11/24/2013

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SURGED WITH HESITATION. THE FAILURE RECURRED WHENEVER TRAVELING AT THE SPEED OF 35 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.

12/10/2013

WHILE DRIVING ON TEXAS HIGHWAY 287, SOUTHBOUND, MY ANTI-COLLISION ALERT SYSTEM ACTIVATED. IT SOUNDED A LOUD BEEPING, FOLLOWED BY A FULL APPLICATION OF ALL BRAKES. STARTLED, I WAS ABLE TO APPLY THE ACCELERATOR PEDAL TO RESUME MY SPEED. APPROXIMATELY 5 MILES FURTHER, THE INCIDENT REPEATED IT SELF. DURING THE FIRST INCIDENT, THERE WERE NO VEHICLES IN FRONT OF ME, NONE. THE ROAD WAS DRY, STRAIGHT AND FREE OF ANY OBSTACLES. THERE WAS NO TRAFFIC BEHIND ME. THE SECOND TIME THE CAR AUTOMATICALLY LOCKED UP MY BRAKES, THERE WAS A CAR BEHIND ME, BUT HE WAS ABLE TO SWERVE AND AVOID REAR-ENDING ME. AGAIN, THERE WAS NO TRAFFIC OF ANY TYPE AHEAD OF ME AND THE ROAD WAS FLAT, DRY AND STRAIGHT. AGAIN I WAS ABLE TO APPLY THE ACCELERATOR PEDAL TO REGAIN CONTROL OF THE CAR AND PULL OVER TO THE SIDE WHERE I .SHUT OFF THE ENGINE. I RESTARTED THE ENGINE AND PROCEEDED TO MY DESTINATION IN SPRINGTOWN, TEXAS WITHOUT FURTHER INCIDENT. I TOOK THE CAR TO THE DEALERSHIP THE NEXT WEEK FOR A DIAGNOSTIC SEARCH AND REPAIR OF THE INCIDENT. THEY HAD THE CAR FOR THREE DAYS AND TOLD ME NOTHING WAS WRONG WITH THE CAR. I'M FILING THIS COMPLAINT, BECAUSE I BELIEVE THAT THIS IS A POTENTIAL DEADLY THREAT TO ME, MY PASSENGERS, OR OTHER DRIVERS. *TR

4/23/2014

WHILE TRAVELING AT HIGHWAY SPEED IN LIGHT BLOWING SNOW, VEHICLE BEGAN TO VIBRATE. VIBRATION WAS EXTREME AND CONSTANT. AFTER CONTACTING TWO CHEVROLET DEALERSHIPS WE WERE ADVISED IT WAS A COMMON PROBLEM WITH SNOW BUILDING UP ON RIMS. WE WERE ADVISED TO POWER WASH THE INSIDE OF THE RIMS. THIS WAS DONE AND THE PROBLEM WAS FIXED. DURING THE APPROXIMATE 800 MILE TRIP IN AND OUT OF SNOW THIS HAD TO BE DONE TWICE. CHEVROLET WAS CONTACTED AND WE WERE ADVISED THERE WAS NOTHING THEY COULD DO. THE VIBRATION BECOMES VIOLENT ENOUGH THAT HIGHWAY SPEEDS ARE NOT OBTAINABLE AND THE VEHICLE IS HARD TO CONTROL. THIS FORCED US TO TRAVEL BELOW THE POSTED MINIMUM FREEWAY SPEED UNTIL AN EXIT WITH A POWER WASH AVAILABLE. *TR

4/27/2014

THE GM FACTORY INSTALLED 20" WHEELS RUB ON THE WHEEL WELLS WHEN CORNERING. IMPACTS STEERING AND COULD WEAR TIRES. THE CLEARENCE SHOULD BE MEASURED + INVESTIGATED ON 2014 IMPALA VEHICLES WITH THE 20" PREMIUM WHEELS INSTALLED. *TR

10/13/2014

TL* THE CONTACT OWNS 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT PROVIDE SUFFICIENT VISIBILITY WHILE DRIVING AT NIGHT. WHEN THE CONTACT USED THE HIGH BEAMS, THE LIGHT WAS POINTING UPWARD INSTEAD OF EYE LEVEL. THE CONTACT ALSO STATED THAT THE HIGH BEAMS REMAINED POINTED TO THE LEFT OR RIGHT WHICH DISPLAYED VERY POOR LIGHTING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE LIGHTS WERE COMPLIANT WITH FEDERAL REGULATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE CONSUMER STATED THERE WAS NO LIGHTING ON THE SIDES OF THE VEHICLE. SO, WHEN MAKING A RIGHT TURN ONTO A STREET IT BECAME A GUESSING GAME AS TO WHERE THE CURB WAS. UPDATED 08/14/14 UPDATED 08/29/14*LJ UPDATED 09/17/2014 *JS UPDATED 11/20/14*CN THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/17/15*JB UPDATED 8/30/2017*CN

6/4/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT AND OPERATING THE HEAD LIGHTS, BOTH THE LOW BEAM AND HIGH BEAM LIGHTS WOULD NOT ILLUMINATE FAR ENOUGH IN FRONT OF THE VEHICLE TO SEE ON COMING VEHICLES. THE VEHICLE WAS TAKEN TO THE DEALER BUT NO DEFECT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEAD LIGHTS WERE OPERATING AS NORMAL. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 9,000. PAM

6/25/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHEN THE CRUISE CONTROL WAS ACTIVATED, THE VEHICLE CAME TO A COMPLETE STOP AND THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER STATED THAT THE TRANSMISSION WAS SLOWING DOWN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30.

8/7/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE AT A STOP AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE HESITATED TO ACCELERATE AND ATTEMPTED TO STALL. IN ADDITION, ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WHEEL HUB SENSOR AND AN UNKNOWN WHEEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

6/18/2015

WHILE TRAVELING AT HIGHWAY SPEED IN LIGHT BLOWING SNOW, VEHICLE BEGAN TO VIBRATE. VIBRATION WAS EXTREME AND CONSTANT. AFTER CONTACTING TWO CHEVROLET DEALERSHIPS WE WERE ADVISED IT WAS A COMMON PROBLEM WITH SNOW BUILDING UP ON RIMS. WE WERE ADVISED TO POWER WASH THE INSIDE OF THE RIMS. THIS WAS DONE AND THE PROBLEM WAS FIXED. DURING THE APPROXIMATE 800 MILE TRIP IN AND OUT OF SNOW THIS HAD TO BE DONE TWICE. CHEVROLET WAS CONTACTED AND WE WERE ADVISED THERE WAS NOTHING THEY COULD DO. THE VIBRATION BECOMES VIOLENT ENOUGH THAT HIGHWAY SPEEDS ARE NOT OBTAINABLE AND THE VEHICLE IS HARD TO CONTROL. THIS FORCED US TO TRAVEL BELOW THE POSTED MINIMUM FREEWAY SPEED UNTIL AN EXIT WITH A POWER WASH AVAILABLE. *TR

4/27/2014

THE GM FACTORY INSTALLED 20" WHEELS RUB ON THE WHEEL WELLS WHEN CORNERING. IMPACTS STEERING AND COULD WEAR TIRES. THE CLEARENCE SHOULD BE MEASURED + INVESTIGATED ON 2014 IMPALA VEHICLES WITH THE 20" PREMIUM WHEELS INSTALLED. *TR

10/13/2014

BATTERY LEAKED DOWN THE FRAME AND WAS EATING THE 2 TRANY COOLER ALUMINUM LINES. AUTONATION CHEVROLET SUPERSTITION SPRINGS IN MESA, AZ PUT A NEW BATTERY AND 2 NEW TRANY COOLER LINES ON, BUT AFTER THE 4TH ATTEMPT CAN NOT GET ALL OF THE ACID CLEANED UP. ENGINE CRADLE STILL HAS NO PAINT IN SPOTS AND ACID STILL SHOWING ON SPOTS. AFTER A DAY OF RAIN. WENT OUT TO THE CAR THE NEXT DAY AND WHEN I OPENED UP THE DRIVERS DOOR THERE WAS A VERY BAD ODOR. ALMOST WANTED TO THROW UP. AFTER LOOKING ALL OVER THE CAR FOUND 2" OF WATER WERE THE SPARE TIRE IS AND ALL OF THE CARPET WET IN THE TRUNK. TOOK IT TO AUTONATION CHEVROLET SUPERSTITION SPRINGS IN MESA, AZ. THEY HAD IT FOR 2 WEEKS AND THEY DETERMINED I DID NOT HAVE THE TRUNK CLOSED ALL THE WAY. THIS TRUNK WILL NOT STAY DOWN. WHAT I MEAN IS THE SPRING IS SO GOOD IT'S ETHER CLOSED ALL THE WAY OR OPEN ALL THE WAY. AFTER THAT AND SOME RESEARCH I FOUND GM HAS PUT OUT A #PI1133 TRUNK WATER LEAK. THE SEAL AROUND THE REAR TAIL LIGHT LEAKS WATER INTO THE TRUNK. SO I TOOK IT BACK TO THE DEALER AND HAD TO TELL THEM IT WAS NOT ME LEAVING THE TRUNK OPENED. *TR

1/31/2014

UPON SIGNING THE INITIAL PAPERS FOR DELIVERY OF THE PURCHASE OF A NEW VEHICLE, I CONDUCTED AN INVENTORY OF THE VEHICLE AND FOUND A FULL TRUNK LOAD OF WATER IN THE LOCATION WHERE THE SPARE TIRE IS KEPT. THE SALESMAN ASSUMED THE CAR HAD BEEN WASHED AND THE TRUNK LEFT OPEN. WATER WAS REMOVED BY SALESMAN, AND NOTHING WAS DOCUMENTED AS AN ISSUE AT THE DEALERSHIP. THIS WAS IN OCTOBER OF 2013 ON THE PROPERTY OF THE DEALERSHIP. IN FEBRUARY OF 2014, AFTER A DAY OF RAIN, I RANDOMLY CHECKED THE SPARE TIRE WELL AND FOUND THE SAME PROBLEM. SINCE MY CAR IS KEPT IN MY GARAGE EVERY DAY AFTER WORKING, I KNEW THIS HAD TO BE AN ISSUE WITH THIS PARTICULAR MODEL. I TOOK THE VEHICLE BACK TO THE DEALERSHIP FOR DIAGNOSIS AND WAS GIVEN A LOANER VEHICLE. I WAS TOLD THAT IT WOULD BE ABOUT A WEEK BEFORE I COULD BE PROVIDED AN ANSWER. JUST WANT TO MENTION THAT NOTHING ELSE INSIDE OF THE TRUNK WAS EVER WET BESIDE THE SPARE TIRE AND THE ENTIRE SPARE TIRE WELL. THE COVER TO THE SPARE TIRE WELL WAS ALWAYS DRY. FIRST INCIDENT ON 19 OCT 2013; SECOND INCIDENT ON 21 FEB 2014. *TR

2/22/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DASHBOARD REFLECTION APPEARED IN THE WINDSHIELD, IMPAIRING THE CONTACT'S VISION. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7. UPDATED 9/23/13*CN

8/9/2013

THE REARVIEW MIRROR ADHESIVE ON MY 2014 CHEVROLET IMPALA HAS FAILED, RESULTING IN A DANGLING REARVIEW MIRROR WHICH AFFECTS MY SAFETY IN HAVING VISIBILITY WHILE OPERATING THE VEHICLE. GENERAL MOTORS AND/OR CHEVROLET WAS NEGLECTFUL IN ENSURING THIS PIECE OF THE 2014 CHEVROLET IMPALA WAS ENGINEERED CORRECTLY SO THAT OPERATORS CAN HAVE REARVIEW MIRROR STABILITY FOR THE DURATION OF OWNERSHIP. UPON CONTACTING GENERAL MOTORS, THEIR ONLY SUGGESTION WAS FOR THE OWNER TO BEAR THE COST OF PURCHASING AN ENTIRELY NEW WINDSHIELD AND ADHESIVE. THIS IS A DEFECT OF THIS CAR AND SHOULD NOT BE LEFT TO THE OWNER'S RESPONSIBILITY. GENERAL MOTORS NEEDS TO CORRECT THIS ISSUE FOR THE SAFETY OF PEOPLE WHO PURCHASE THIS CAR! *TR

12/14/2016

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DASHBOARD REFLECTION APPEARED IN THE WINDSHIELD, IMPAIRING THE CONTACT'S VISION. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7. UPDATED 9/23/13*CN

8/9/2013

MY TRUNK HAS SPRUNG A LEAK. I NOTICED A SMELL AND THEM I HAD TO TRACK THE WATER DOWN. MY SPARE TIRE WELL WAS FULL OF WATER. I AM TAKING THE CAR TO THE DEALERSHIP NEXT WEEK. *TR

2/19/2014

DURING A LONG TRIP I HAD MY HEATED SEATS ON HIGH. I HAD HURT MY BACK AND THE HEAT HELPED KEEP THE BACK MUSCLE LOOSE. I HAD REMOVED MY COAT, BUT STILL HAD A LONG SLEEVE SHIRT ON. NO BARE SKIN WAS TOUCHING THE SEAT. AFTER ABOUT 8 HOURS ON THE ROAD, I STARTED FEELING DISCOMFORT ON MY LOWER BACK LIKE A SUN BURN. I SHOWED MY WIFE AND SHE SAID I HAD 2 LARGE (SIZE OF HALF DOLLAR) BLISTERS ON MY LOWER BACK. I HAD NO IDEA THIS COLD HAPPEN FROM A HEATED SEAT. THERE IS N WARNING I COULD FIND THAT STATES THIS COULD HAPPEN . MY HEATED SEATS DO NOT TURN OFF, THEY STAY ON UNTIL YOU TURN THE CAR OFF. I HAVE PICTURES TAKEN 9 DAYS AFTER INCIDENT. THE AREAS STILL HAVE SKIN MISSING. *TR

12/3/2013

I STARTED NOTICING A VERY BAD ODOR OF MOLD AND MILDEW COMING FROM THE A/C VENTS. I TOOK THE CAR INTO THE DEALER I PURCHASED IN EARLY 2014. THE DEALER SAID THEY LOOKED AT IT AND COULD NOT FIND ANYTHING WRONG. AFTER I TOOK IT IN AGAIN FOR A BAD ODOR, THEY SAID THERE WAS A RECALL ON THE REAR TAIL LIGHTS LETTING WATER IN THE TRUNK. A COUPLE MONTHS LATER I CHECKED THE TRUNK AND THE CARPET WAS ALL WET, WHEN I CHECKED THE SPARE TIRE COMPARTMENT IT WAS 2 INCHES OF WATER. I STARTED CHECKING EVERYWHERE AND FOUND THE CARPET IN THE FRONT DRIVER SEAT VERY WET. I TOOK THE CAR IN AGAIN THIS TIME I KNEW IT WAS GOING TO BE A BIG PROBLEM TO FIX, THE CAR WAS NOW SMELLING SO BAD WITH MILDEW AND MOLD EVEN THE SERVICE TECHNICIAN COULD HARDLY STAND TO SIT IN IT AT ALL. THEY HAVE TRIED TO CHANGE THE UNDERLAY, AND IT STILL SMELLS BAD. THE DEALER SAYS THEY HAD A GM SERVICE SPECIALIST COME TO THE DEALER TO LOOK AT IT. THEY HAVE NO SOLUTION TO FIX THE WATER LEAKING OR TO GET THE MOLD OUT OF THE CAR. IT HAS NOW BEEN 6 WEEKS AND I DO NOT HAVE MY CAR!! I ASKED THE DEALER TO PLEASE LET ME OUT OF MY LEASE SO I CAN GO GET A CAR THAT ACTUALLY I CAN USE. THE DEALER IS REFUSING TO OFFER ANY ASSISTANCE, AND EITHER IS GM WHEN I CALL CUSTOMER SUPPORT. I AM NOW HIRING AN ATTORNEY AND PLANNING ON TAKING THIS TO THE DEALER AND GM, AS THIS IS AN MAJOR HEALTH CONCERN AT THE VERY LEAST TO MY FAMILY. *TR

8/13/2014

EXPERIENCE ON MULTIPLE OCCASIONS THE FORWARD COLLISION AVOIDANCE ACTIVATION OF A FLASHING A RED LIGHT FROM DASH INTO THE FRONT WINDSHIELD AND SOUNDING AN ALARM WITH THREE OR FOUR BEEPS. REFERRING TO THIS AS PHANTOM BRAKING ACTIVATED BY THE FORWARD COLLISION AVOIDANCE SYSTEM CAUSING AUTONOMOUS BRAKE ACTIVATION AND THE CRUISE CONTROL DISENGAGEMENT. IT IS UNKNOWN IF THE ACTIVATION OF BRAKE LAMPS OCCUR I HOPE THEY WORK WHEN THIS HAPPEN. MY SERVICE MANAGER SUGGESTION IS TO DEACTIVATE FEATURE. CHEVROLET CUSTOMER ASSISTANCE CENTER 71-1299424541 ME BACK TO THE DEALER WITH NO SOLUTION/EXPLANATION. *JS

5/18/2014

FORWARD COLLISION AVOIDANCE SYSTEM INAPPROPRIATE ACTIVATION ON SEVERAL OCCASIONS AT DIFFERENT LOCATIONS. THERE WERE NO OTHER VEHICLE IN FRONT. THERE WERE THREE BEEPS/RED LIGHT FLASH ON WINDSHIELD. THE CRUISE CONTROL WOULD DEACTIVATE AND CAR WOULD DECELERATE BY THREE TO FIVE MILE. THE TAIL LAMPS ARE NOT ACTIVATED TO WARN DRIVERS FOLLOWING. THIS IS MY SECOND COMPLAINT THE DEALER SOLUTION IS TO TURN OFF THE FEATURE. IT WORK WHEN IT SHOULD THE INAPPROPRIATE ACTIVATION IS A NUISANCE. *TR

9/2/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TYPE OF FUEL NEEDED TO BE SWITCHED TO REGULAR. THE FUEL WAS SWITCHED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800. UPDATED 03/31/15*LJ

1/20/2015

FUEL PUMP HAS BEEN REPLACED TWICE. 1ST TIME ON NOV 28,2014(12,314 MILES) AND THEN AGAIN ON DEC 28,2015(30,311 MILES). THE ENGINE LIGHT CAME ON 12/04/15(29,448 MILES) AND THE DENTON,TX DEALERSHIP SERVICE DEPT WAS CLOSED SINCE IT WAS A SATURDAY AFTERNOON.HOWEVER WE WERE ADVISED THAT THE CAR WAS SAFE TO DRIVE HOME. LIGHT WENT OFF THE NEXT DAY AND THE WACO,TX DEALERSHIP COULD NOT DUPLICATE THE ISSUE ON DECEMBER 21,2015 (29,848). ENGINE LIGHT CAME BACK ON DECEMBER 26,2015. SAME ISSUE AS BEFORE. ALSO NOTE THE FUEL PRESSURE SENSOR WAS REPLACED ON JUNE 06,2015 (21,408 MILES). THIS VEHICLE HAS BEEN IN & OUT OF THE DEALERSHIP NUMEROUS TIMES BUT ISSUE CANNOT BE DUPLICATED UNLESS THE CHECK ENGINE LIGHT IS ON. NO CODES DISPLAYING. IT SEEMS THAT THE FUEL SYSTEM IS FAULTY AND THE VEHICLE WILL NEED A NEW FUEL PUMP OR SENSOR EVERY 12,000 MILES.

12/29/2015

TL * THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECENTLY PURCHASED THE VEHICLE AND NOTICED THAT THE HORN FAILED TO SOUND. THE DEALER STATED THAT THE AIR BAG WAS IN THE WAY. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.

5/19/2014

HORN IS VERY DIFFICULT TO ACTIVATE. IT IS VIRTUALLY IMPOSSIBLE TO USE THUMBS TO ACTIVATE WHILE KEEPING HANDS ON THE STEERING WHEEL. I MUST TAKE MY HAND OFF THE WHEEL AND USE THE PALM OF MY HAND TO EXERT ENOUGH PRESSURE TO ACTIVATE THE HORN, WHICH WOULD BE DANGEROUS WHEN I'M TRYING TO WARN ANOTHER DRIVER OR PEDESTRIAN OF AN EMERGENCY SITUATION SUCH AS AN IMPENDING COLLISION. AT MY FIRST SERVICE I REPORTED THIS TO MY DEALER AND WAS TOLD THAT ALL THE 2014 IMPALAS ARE LIKE THIS. *TR

9/28/2014

VEHICLE SOLD/LEASED ON 9/3/14 WITH OPEN RECALLS THE CONSUMER STATED TWO WEEKS AFTER PURCHASING THE VEHICLE, IT HAD TO BE TOWED DUE TO A MALFUNCTIONING PARKING BRAKE, WHICH WAS RECALLED. ON NOVEMBER 16,2 014, HE RECEIVED A RECALL NOTICE REGARDING AN ISSUE WITH THE POWER STEERING. THE DEALER CLAIMED THE POWER STEERING HAD ALREADY BEEN PERFORMED. THE CONSUMER WAS THEN PROVIDED PROOF, THE RECALL HAD NOT BEEN PERFORMED. UPDATED 06/10/15.*JB UPDATED 08/22/16.*JB

11/10/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC PARKING BRAKE INDICATOR ILLUMINATED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TWICE TO STOP THE VEHICLE. THE CONTACT HEARD AN ABNORMAL NOISE IN THE REAR OF THE VEHICLE AFTER THE INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT NOTIFIED AN UNKNOWN LOCAL DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,970.

5/24/2017

TL* THE CONTACT OWNED A 2014 CHEVROLET IMPALA. WHILE MAKING A LEFT TURN AT APPROXIMATELY 15 MPH, THE DRIVER DEPRESSED THE BRAKE PEDAL AND THE VEHICLE FAILED TO STOP. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE. THE CONTACT INDICATED THAT THE BRAKE PEDAL APPEARED TO BE STUCK AND COULD NOT BE DEPRESSED. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 3,100.

2/5/2015

REQUESTING ASSISTANCE WITH A FAULTY BRAKE PEDAL IN A 2014 CHEVROLET IMPALA. *SMD THE CONSUMER STATED SHORTLY AFTER PURCHASING THE VEHICLE, THE BRAKE PEDAL BEGAN TO MAKE A CLICKING SOUND WHEN IT WAS RELEASED. *JB

6/1/2015

I FIND MY LINK VERY DIFFICULT TO USE AS COMPARE TO MY 2011 BUICK REGAL CONTROL KNOB VS TOUCH SCREEN. THE IPOD I USE IN THE BUICK OR THE USB DRIVE WAS EASIER TO USE AND NAVIGATE. I SPOKEN TO APPLE AND MICROSOFT TECHS ABOUT CREATING PLAYLISTS BUT THE FUNCTION DOES NOT WORK IN MY IMPALA. THIS IS A PROBLEM IN 2014 CHEVROLET IMPALA AND THE MY LINK SYSTEM THAT NEED CORRECTION. THE I TUNE AND MEDIA PLAYER IS INCOMPATIBLE WITH MYLINK AND GM SHOULD PROVIDE SOFTWARE/APP THAT WILL WORK. TO CHANGE A SELECTION IN MYLINK CAN CAUSE DISTRACTED DRIVING. *TR

2/17/2014

I KEPT ON BLAMING MY FAMILY FOR SPILLING WATER IN THE BACK SEAT OF MY CAR. I KEEP MANY ITEMS IN THE TRUNK OF MY CAR, TO INCLUDE MY CAMERA. MY CAR WAS SMELLING AWFUL. I DID NOT THINK TO LOOK IN THE TRUNK. I WENT IN THE TRUNK, AND ALL MY ITEMS WERE WET, AND MOLDED. MENTALLY, I AM TORN, BECAUSE I TRADED MY SS2008 FOR THIS 2014 VEHICLE. MENTALLY, I FEEL THAT I WAS BEAT. NOW I AM GOING TO RECEIVE A CAR BACK THAT HAS BEEN PATCHED UP. I STILL MUST PAY THE FULL PAYMENTS, FOR A FAULTY VEHICLE. I RECEIVE A LETTER DATED MARCH 2014, ON 14 APRIL 2014. I CALLED THE DEALER AND WAS INFORMED THAT THEY KNEW ABOUT THIS ISSUE SINCE FEBRUARY. WHY WAS I NOT CONTACTED. EVEN IF THEY FIX THIS PROBLEM, I WILL NOT BE SATISFIED PAYING THE MONTHLY PAYMENTS REQUIRED FOR A FAULTY VEHICLE. I PURCHASED THIS CAR IN JUNE 2013. THE ENTIRE INSIDE OF THE CAR IS AND UNDER THE SEATS ARE WET AND MOLDED. SOME MANY OF MY FRATERNITY PAPERS AND CLOTHING'S WERE DAMAGED. *TT

4/16/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHEN THE CRUISE CONTROL WAS ACTIVATED, THE VEHICLE CAME TO A COMPLETE STOP AND THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER STATED THAT THE TRANSMISSION WAS SLOWING DOWN THE VEHICLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30.

8/7/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT SMOKE STARTED TO EMIT FROM THE REAR OF THE VEHICLE AND SHORTLY AFTER A FIRE STARTED. THE FIRE DEPARTMENT WAS CONTACTED AND THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THE BRAKES, BRAKE PADS AND BRAKE LINES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING FURTHER INSPECTION OF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

8/14/2014

WAS DRIVING HOME WITH MY KIDS FROM THE STORE AND TURNED THE A/C DOWN. ALL THE SUDDEN WE NOTICED A POIGNANT SMELL. THIS CAN NOT BE GOOD FOR MY FAMILY. IT HAS HAPPENED SEVERAL TIMES SINCE. ALSO MY TRUNK IS WET, THE SPARE TIRE AND JACK ARE RUSTED FROM BEING WET. *TR

9/9/2014

I WAS GOING TO WORK AND ON THE WAY A MESSAGE SAYING MY TRACTION CONTROL NEEDED TO BE CHECKED CAME ON. ALSO, TODAY AS I WAS GOING TO TOWN ANOTHER MESSAGE CAME ON SAYING MY PARKING ASSIST NEEDED TO BE CHECKED. *TR

9/9/2014

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE CENTER INTERIOR REARVIEW MIRROR AND NOTICED IT WAS PARTIALLY DETACHED FROM THE WINDSHIELD. THE DEALER STATED THAT THE REARVIEW MIRROR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE PART WAS ORDERED AND THE VEHICLE WOULD BE REPAIRED WHEN IT ARRIVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

9/26/2014

TL*THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE'S SPEED DECREASED AS THE TRACTION CONTROL SYSTEM WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DAMAGED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,100. UPDATED 03/30/15*LJ UPDATED 9/25/2017*CN

2/23/2015

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED AND REPLACED THE LEFT MAGNETIC RING, WHICH HAD DETACHED FROM THE VEHICLE. WHILE DRIVING APPROXIMATELY 30 MPH AGAIN, THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHO DIAGNOSED AND REPLACED THE PASSENGER SIDE HUB ASSEMBLY, WHICH FELL OFF. THE VEHICLE WAS FULLY REPAIRED. THE FAILURE MILEAGE WAS 41,500. UPDATED 09/18/15*LJ

7/27/2015

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS-2 TIRES, SIZE: P225/55R17. WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE TIRE. THE CONTACT PULLED OVER AND DISCOVERED THAT THERE WAS A BLISTER ON THE SIDEWALL OF THE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 33,000. THE DOT NUMBER WAS NOT AVAILABLE.

10/5/2015

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT BECAME DETACHED FROM THE FLOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 45,847.

5/3/2016

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES LOCKED UP. THE CONTACT STATED THAT THE ENGINE BLEW OUT, WHICH ALSO CAUSED THE CATALYTIC CONVERTER TO FAIL. THE CONTACT STATED THAT THE DEALER COULD NOT DETERMINE WHY THE VEHICLE OVERHEATED. WHEN THE VEHICLE OVERHEATED, THE CONTACT BECAME LOCKED INSIDE THE VEHICLE UNTIL IT COOLED DOWN. IN ADDITION, THE HIGH BEAM HEADLIGHTS WERE VERY DIM AND DIMMER THAN THE DAYTIME RUNNING LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE VEHICLE WAS REPAIRED SEVERAL TIMES FOR THE FAILURES, BUT THE REMEDIES FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54.

5/11/2016

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT SMELLED BURNING RUBBER. THE CONTACT STATED THAT THE WIRES OF THE REAR DEFROSTER WERE BURNT AND FRACTURED THE REAR WINDOW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,100. UPDATED 02/07/2017*CT

12/6/2016

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT SMELLED BURNING RUBBER. THE CONTACT STATED THAT THE WIRES OF THE REAR DEFROSTER WERE BURNT AND FRACTURED THE REAR WINDOW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,100. UPDATED 02/07/2017*CT

12/6/2016

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT SMELLED BURNING RUBBER. THE CONTACT STATED THAT THE WIRES OF THE REAR DEFROSTER WERE BURNT AND FRACTURED THE REAR WINDOW. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 54,100. UPDATED 02/07/2017*CT

12/6/2016

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE INFOTAINMENT SYSTEM FAILED AND CAUSED THE AIR CONDITIONER, RADIO, NAVIGATION, SPEEDOMETER, AND ONSTAR TO MALFUNCTION. AS A RESULT, THE CONTACT WAS UNABLE TO VIEW THE BACKUP CAMERA. IN ORDER FOR THE INFOTAINMENT SYSTEM TO FUNCTION, THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO JERRY CHEVROLET (1940 E JOPPA RD, BALTIMORE, MD 21234), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE RADIO WAS REPROGRAMMED PREVIOUSLY AT JERRY CHEVROLET DEALER FOR THE SAME FAILURE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: [XXX]. THE MANUFACTURER ADVISED THE CONTACT TO WAIT UNTIL HE HEARD SOMETHING FROM THE MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 32,565. ...UPDATED 11/15/17 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

9/7/2017

2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR AIR CONDITIONER ODOR AFTER COIL REPLACEMENT. *LD UPDATED 09/27/2017*JS

9/27/2017

2014 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEALERSHIP UNABLE TO REPAIR AIR CONDITIONER ODOR AFTER COIL REPLACEMENT. *LD UPDATED 09/27/2017*JS

9/27/2017

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE REAR BACK UP CAMERA FAILED. THE CONTACT STATED DUE TO THEIR HEIGHT THAT IT IS MORE DIFFICULT OUT THE REAR WINDOW. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE COLONIAL SOUTH CHEVROLET DEALER LOCATED AT 361 STATE RD, NORTH DARTHMOUTH, MA PERFORMED AN UNKNOWN REPAIR RELATED TO THE FAILURE HOWEVER THE FAILURE REOCCURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE MILEGE WAS 37,000. *BF CONSUMER STATED THE ELECTRICAL FAILURE WAS FOUND TO BE RELATED TO MOLD FORMED NEAR THE AMP IN THE TRUNK WHICH WAS CAUSED BY A WATER LEAK IN REAR PASSENGER LIGHT. THIS LEAK WAS UNKNOWN AND MUST HAVE HAPPENED WHILE UNDER WARRANTY AND HAD TO BE A MANUFACTURER DEFECT. UPDATED 8/23/18*JB

12/1/2017