2013 Chevrolet Impala Owner Complaints

I JUST PURCHASED MY 2013 CHEVROLET IMPALA LTZ IN THE LAST 30 DAYS. HAVE DRIVEN LESS THAN 1500 MILES. WHILE HIGHWAY DRIVING, I RECEIVED A SERVICE STABILITRAK AND A SLIGHT NOISE OCCURRED WHILE DRIVING. GM CUSTOMER CARE WAS CLOSED AT THAT TIME, HOWEVER NEXT MORNING THE SERVICE WARNING WAS OFF...BUT I STILL FOLLOWED UP WITH GM. THE CUSTOMER CARE REPRESENTATIVE SAID MOST LIKELY IF THE SERVICE WARNING WENT OFF - IT WAS JUST A GLITCH. HOWEVER, I WAS ALSO ABLE TO CONFIRM AT THAT TIME THAT BECAUSE I HAVE THE BUMPER TO BUMPER WARRANTY, IT IS A COVERED ISSUE AND I COULD STILL TAKE IT IN TO BE LOOKED AT AND ANY AUTHORIZED GM DEALER. NOW JUST TO FIGURE OUT WHERE... *TT

4/17/2014

TRACTION CONTROL ENGAGES AND LIGHT COMES ON AND GOES OFF AND ENGINE REDUCES POWER AND ABS PUMP COMES ON ALL AT THE SAME TIME. OCCURS INTERMITTENT AND ONLY WHEN IT SITS FOR A DAY AND WHEN YOU BACK OUT OF A PARKING SPACE AND THEN PUT IT IN FORWARD GEAR TO GO FORWARD. HAVEN'T HAD IT TO A DEALER YET BUT WAS TOLD THAT IF IT WASN'T SHOWING A CODE THAT THEY WOULD DO ANYTHING ABOUT IT. CAR IS A 2013 CHEVY IMPALA LTZ WITH 32000 MILES. *TR

5/8/2014

MY 2013 CHEVROLET IMPALA'S ELECTRICAL SYSTEM FAILED. THERE WERE NO LIGHTS, RADIO, AIR CONDITIONER, GAUGE LIGHTS, POWER STEERING OR POWER BRAKES. THE ENGINE REMAINED RUNNING AS DID THE TRANSMISSION. THIS LASTED ABOUT FIVE MINUTES.(THERE ARE NO PLACES TO STOP ON OUR ROADS.) THE FIRST LIGHT TO COME ON WAS THE WARNING ABOUT LOSS OF STABILITRAC AND THE SECOND WAS ABOUT AIR BAGS, THE THIRD WAS ABOUT UNEVEN TIRE PRESSURE. EVENTUALLY THE GAUGE LIGHTS, AIR CONDITIONER AND RADIO CAME ON FOLLOWED BY THE POWER STEERING AND BRAKES. I TURNED IT OFF IN PARK AND THEN TURNED IT ON AGAIN. THE STABILITRAC AND AIR BAG WARNINGS WERE STILL ON, BUT THE REST OF THE LIGHTING AND ELECTRICAL SEEMED TO BE WORKING. EVENTUALLY THE STABILITRAC AND AIR BAG WARNINGS STOPPED. THE NEXT DAY EVERYTHING CAME ON AS NORMAL. THE AIRBAG FOR THE PASSENGER SEAT NEVER IS ON SINCE I BOUGHT IT IN JANUARY. *TR

7/21/2014

TL-THE CONTACT OWNS A 2013 CHEVROLET IMPALA. SHE RECEIVED A RECALL NOTICE IN AUGUST FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE RECALL NOTICE INDICATED THAT SHE WILL BE NOTIFIED WHEN THE PARTS WERE AVAILABLE. SHE WAS CONCERNED THAT HER VEHICLE COULD SHUT OFF WHILE DRIVING PER THE RECALL. THE CONTACT WOULD LIKE FOR THE VEHICLE TO BE REPAIRED BY ANY DEALER IN HER STATE. THE CONTACT WAS CONCERNED FOR HER SAFETY SINCE SHE HAD TO DRIVE THE VEHICLE ON A DAILY BASIS. THE VEHICLE WAS PURCHASED SIX MONTHS AGO AND SHE WAS NEVER INFORMED THAT THERE WAS AN EXISTING RECALL. THE GM RECALL NUMBER ON HER NOTICE WAS 14299. SHE WAS EXPECTING SOMEONE TO ASSIST WITH THE REPAIRS IMMEDIATELY. THERE ARE NO FAILURES AT THIS TIME. RK

9/5/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS ENGAGED BUT THE VEHICLE FAILED TO DECELERATE AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES OR VISIBLE DAMAGE TO EITHER VEHICLE. A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED THREE TIMES WHILE THE CONTACT WAS DRIVING AT LOW SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

7/29/2013

CAR WARNING LIGHTS COME ON FOR TRACTION CONTROL BREAKS AND THROWS CAR INTO ONCOMING TRAFFIC AT RANDOM TIMES WITHOUT WARNING. IT IS VERY UNSAFE AND IS ON A RECALL LIST. I SHOULD NOT BEEN SOLD A LEMON CAR. *TR

8/21/2014

I PURCHASED A 2013 IMPALA IN NOVEMBER WITH 19,000 MILES ON IT. I NOTICED A BANG IN THE FRONT END WHEN BACKING OUT OF DRIVEWAY CUTTING TO THE RIGHT OR LEFT. THE DRIVERS TIRE IS WEARING UNEVEN BECAUSE THE ALIGNMENT IS OFF "BUT ONLY SLIGHTLY AND WITHIN SPECS". STEERING WHEEL SHAKES AT 45-50 MPH WITHOUT PULLING. GO OVER A BUMP AND FEEL A VIBRATION IN THE FLOOR UNDER MY FEET! IT HAS BEEN IN SEVERAL TIMES AND THEY HAVE DONE THE FOLLOWING: 1. TIGHTEN MOTOR MOUNT 2. HAD IT HALF A DAY TO REPLACE A BROKEN MOTOR MOUNT (SAME ONE THEY TIGHTENED TWO WEEKS EARLIER) 3. HAD IT ALL DAY TO "LISTEN FOR THE NOISE", HEARD IT AND ORDERED A STRUT SPACER 4. HAD IT HALF A DAY TO REPLACE STRUT SPACER, DID NOT STOP THE NOISE THEY HAVE HEARD THE NOISE 3 TIMES AND MADE SEVERAL ATTEMPTS TO CORRECT BUT WAS NOT SUCCESSFUL. I SUGGESTED THE RACK AND PINION BUT WAS TOLD GM WILL NOT PAY THEM TO EXPLORE MY FRONT END. SHOP SAYS WITHOUT HEARING THE NOISE ALL THE TIME WE WILL HAVE TO WAIT FOR A "CATASTROPHIC EVENT TO OCCUR". *TR

7/9/2014

MY 2013 CHEVROLET IMPALA'S ELECTRICAL SYSTEM FAILED. THERE WERE NO LIGHTS, RADIO, AIR CONDITIONER, GAUGE LIGHTS, POWER STEERING OR POWER BRAKES. THE ENGINE REMAINED RUNNING AS DID THE TRANSMISSION. THIS LASTED ABOUT FIVE MINUTES.(THERE ARE NO PLACES TO STOP ON OUR ROADS.) THE FIRST LIGHT TO COME ON WAS THE WARNING ABOUT LOSS OF STABILITRAC AND THE SECOND WAS ABOUT AIR BAGS, THE THIRD WAS ABOUT UNEVEN TIRE PRESSURE. EVENTUALLY THE GAUGE LIGHTS, AIR CONDITIONER AND RADIO CAME ON FOLLOWED BY THE POWER STEERING AND BRAKES. I TURNED IT OFF IN PARK AND THEN TURNED IT ON AGAIN. THE STABILITRAC AND AIR BAG WARNINGS WERE STILL ON, BUT THE REST OF THE LIGHTING AND ELECTRICAL SEEMED TO BE WORKING. EVENTUALLY THE STABILITRAC AND AIR BAG WARNINGS STOPPED. THE NEXT DAY EVERYTHING CAME ON AS NORMAL. THE AIRBAG FOR THE PASSENGER SEAT NEVER IS ON SINCE I BOUGHT IT IN JANUARY. *TR

7/21/2014

TRACTION CONTROL ENGAGES AND LIGHT COMES ON AND GOES OFF AND ENGINE REDUCES POWER AND ABS PUMP COMES ON ALL AT THE SAME TIME. OCCURS INTERMITTENT AND ONLY WHEN IT SITS FOR A DAY AND WHEN YOU BACK OUT OF A PARKING SPACE AND THEN PUT IT IN FORWARD GEAR TO GO FORWARD. HAVEN'T HAD IT TO A DEALER YET BUT WAS TOLD THAT IF IT WASN'T SHOWING A CODE THAT THEY WOULD DO ANYTHING ABOUT IT. CAR IS A 2013 CHEVY IMPALA LTZ WITH 32000 MILES. *TR

5/8/2014

FROM A STOP MAKING A LEFT TURN THE TRACTION CONTROL GOES ON AND PREVENTS ACCELERATION . ALMOST GOT HOT 3 TIMES ON CORNERS. *TR

5/13/2014

AT JUST OVER 40000 MILES ON THE 2013 CHEVY IMPALA, THE LEFT REAR TIRE DEVELOPED A LEAK. TOOK CAR TO A TIRE SHOP AND THEY DISCOVERED BELTS WERE COMING APART ON THE INSIDE OF THE TIRE, UPON FURTHER INVESTIGATION THE RIGHT REAR TIRE ALSO HAD EVIDENCE OF CORD SEPARATION (SOFT SPONGY SPOT IN TREAD). TIRES WERE GOODYEAR BRAND THAT WERE ORIGINAL EQUIPMENT TO THE IMPALA & STILL HAD APPROXIMATELY 20% OF USABLE TREAD LEFT. ALL FOUR TIRES WERE REPLACED AT A COST OF $643. *TR

9/23/2014

EAGLE LS2 TIRES HAVE HAD THE SIDEWALL FAIL AND BLOW OFF. WHILE DRIVING AT 70MPH HIGHWAY SPEED. NEARLY CAUSING A MAJOR ACCIDENT(S). APPARENTLY THIS IS MUCH MORE COMMON THEN IT SHOULD BE AFTER READING ONLINE ABOUT THESE TIRES. AND COMMONLY ON IMPALA VEHICLES FOR MANY YEARS, NEARLY A DECADE. *TR

2/2/2015

SERVICE TRACTION CONTROL AND "REDUCED ENGINE POWER" WARNING DURING NORMAL DRIVING ON MY WAY TO WORK THIS MORNING. THE CAR SUDDENLY DECELERATED AND STARTED RUNNING TERRIBLY, CAUSING A POTENTIAL SAFETY ISSUE. I'VE ONLY HAD THE CAR FOR 2 MONTHS! APPARENTLY THIS HAS BEEN A COMMON PROBLEM WITH IMPALAS FOR SEVERAL YEARS NOW THAT GM IS SEEMINGLY UNABLE TO FIX. HAD I KNOWN ABOUT THIS ISSUE I WOULD NOT HAVE PURCHASED AN IMPALA. GM SOLD ME A LEMON. VERY DISAPPOINTED. *TR

6/28/2013

WHEN DRIVING NORMALLY SYSTEM PANEL WILL LIGHT UP WITH SERVICE BRAKE ASSIST, SERVICE TRACTION CONTROL, SERVICE STABILITRAK. WHILE TURNING TRACTION CONTROL WILL AUTOMATICALLY TURN ITSELF ON AND GRIND THE WHEELS MAKING TURNING DIFFICULT. WHEN BRAKING THE BRAKES WILL NOT ENGAGE RIGHT AWAY AND ABS LIGHT WILL COME ON. *TR

6/29/2014

SERVICE TRACTION CONTROL AND "REDUCED ENGINE POWER" WARNING DURING NORMAL DRIVING ON MY WAY TO WORK THIS MORNING. THE CAR SUDDENLY DECELERATED AND STARTED RUNNING TERRIBLY, CAUSING A POTENTIAL SAFETY ISSUE. I'VE ONLY HAD THE CAR FOR 2 MONTHS! APPARENTLY THIS HAS BEEN A COMMON PROBLEM WITH IMPALAS FOR SEVERAL YEARS NOW THAT GM IS SEEMINGLY UNABLE TO FIX. HAD I KNOWN ABOUT THIS ISSUE I WOULD NOT HAVE PURCHASED AN IMPALA. GM SOLD ME A LEMON. VERY DISAPPOINTED. *TR

6/28/2013

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SHIFTED FROM DRIVE INTO THE LOW SECOND GEAR. THE CONTACT ALSO MENTIONED THAT THE GEAR INDICATOR LIGHT DID NOT INDICATED WHAT GEAR THE VEHICLE WAS POSITIONED. THE VEHICLE WAS RESTARTED AND AFTER FIVE MINUTES, THE VEHICLE OPERATED AS NORMAL. THE CONTACT STATED THAT THE FAILURE OCCURRED DAILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100 AND THE CURRENT MILEAGE 9,085.

7/15/2014

SERVICE TRACTION CONTROL AND "REDUCED ENGINE POWER" WARNING DURING NORMAL DRIVING ON MY WAY TO WORK THIS MORNING. THE CAR SUDDENLY DECELERATED AND STARTED RUNNING TERRIBLY, CAUSING A POTENTIAL SAFETY ISSUE. I'VE ONLY HAD THE CAR FOR 2 MONTHS! APPARENTLY THIS HAS BEEN A COMMON PROBLEM WITH IMPALAS FOR SEVERAL YEARS NOW THAT GM IS SEEMINGLY UNABLE TO FIX. HAD I KNOWN ABOUT THIS ISSUE I WOULD NOT HAVE PURCHASED AN IMPALA. GM SOLD ME A LEMON. VERY DISAPPOINTED. *TR

6/28/2013

TL* THE CONTACT OWNED A 2013 CHEVROLET IMPALA. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED VERY SLOWLY. THE ENGINE STALLED IN THE MIDDLE OF THE ROAD. THE KEY WAS TURNED BACK TO THE ON POSITION AND ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. THE CONTACT SUFFERED A BROKEN LEFT HIP BONE, NERVE DAMAGE, AND OTHER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,345. *TR

10/1/2015

I PURCHASED A 2013 IMPALA IN NOVEMBER WITH 19,000 MILES ON IT. I NOTICED A BANG IN THE FRONT END WHEN BACKING OUT OF DRIVEWAY CUTTING TO THE RIGHT OR LEFT. THE DRIVERS TIRE IS WEARING UNEVEN BECAUSE THE ALIGNMENT IS OFF "BUT ONLY SLIGHTLY AND WITHIN SPECS". STEERING WHEEL SHAKES AT 45-50 MPH WITHOUT PULLING. GO OVER A BUMP AND FEEL A VIBRATION IN THE FLOOR UNDER MY FEET! IT HAS BEEN IN SEVERAL TIMES AND THEY HAVE DONE THE FOLLOWING: 1. TIGHTEN MOTOR MOUNT 2. HAD IT HALF A DAY TO REPLACE A BROKEN MOTOR MOUNT (SAME ONE THEY TIGHTENED TWO WEEKS EARLIER) 3. HAD IT ALL DAY TO "LISTEN FOR THE NOISE", HEARD IT AND ORDERED A STRUT SPACER 4. HAD IT HALF A DAY TO REPLACE STRUT SPACER, DID NOT STOP THE NOISE THEY HAVE HEARD THE NOISE 3 TIMES AND MADE SEVERAL ATTEMPTS TO CORRECT BUT WAS NOT SUCCESSFUL. I SUGGESTED THE RACK AND PINION BUT WAS TOLD GM WILL NOT PAY THEM TO EXPLORE MY FRONT END. SHOP SAYS WITHOUT HEARING THE NOISE ALL THE TIME WE WILL HAVE TO WAIT FOR A "CATASTROPHIC EVENT TO OCCUR". *TR

7/9/2014

MY FRONT LEFT TIRE, WHICH IS A GOODYEAR EAGLE P225/55R17/SL GDY B01 LS-2 95T0, BLEW OUT IN THREE PLACES ON THE OUTSIDE OF THE THREAD. THE INCIDENT COULD HAVE BEEN MUCH WORSE. I BOUGHT MY 2013 CHEVY IMPALA LAST OCTOBER. I HAD MY TIRES ROTATED LAST AT JIMMY GRAY CHEVROLET IN SOUTHAVEN, MS 38671. I HAVE ONLY 37,000 MILES ON THE CAR. I FEEL GOODYEAR OWES ME A NEW TIRE, BECAUSE OF WHAT HAPPENED. IF THEY WOULD PAY ME $140. I WILL BE HAPPY. I WILL SAVE THE TIRE FOR EVIDENCE, IF THEY WISH. *TR

8/9/2014

I HAVE HAD THIS WORKED ON ABOUT 1 MONTH OF PURCHASE. I WAS TOLD THE CHEAP BALL BEARINGS IN THE WHEELS ARE FAULTY. MY CAR MAKES A STRANGE NOISE WHEN I TURN THE STEERING WHEEL AND IT LUNGES FOR A SPLIT SECOND AND THEN ENGAGES FORWARD. ALSO WHEN I AM BRAKING DOWN A STEEP INCLINE, THE BRAKES GRAB AND JERK THE CAR SLIGHTLY. THIS HAS GONE ON SINCE I PURCHASED THIS CAR.

11/12/2015

RIGHT SIDE NO LONGER GETS HEAT AND ACTUATOR HAS GONE BAD CAR TICKS THE PASSENGER AIRBAG LIGHT DOES NOT SHOW ON THE SEAT BELT INDICATOR FOR PASSENGER DOES NOT GO OUT

12/27/2015

I SEE TODAY THAT A RECALL HAS BEEN ANNOUNCED FOR IMPALAS UP TO 2010 BUILD YEAR. I HAVE A LOANER CAR FOR THE SATURN IGNITION SWITCH RECALL THAT IS A 2013 IMPALA. WHILE DRIVING MY 93 YEAR OLD MOTHER AROUND, THE PASSENGER SIDE AIR BAG WOULD NOT TURN ON. THIS HAPPENED EVERY TIME SHE RODE WITH ME. *TR

4/8/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, A VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS REPAIRED, BUT THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT SPECULATED THAT THE FAILURE MAY HAVE BEEN RELATED TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

9/2/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE TRACTION CONTROL WARNING LAMP ILLUMINATED AND THE SYSTEM ENGAGED CAUSING THE VEHICLE TO SWERVE. THE CONTACT MENTIONED THAT THERE WAS A LOUD NOISE COMING FROM THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 37,780.

4/16/2014

I PURCHASED A 2013 IMPALA IN NOVEMBER WITH 19,000 MILES ON IT. I NOTICED A BANG IN THE FRONT END WHEN BACKING OUT OF DRIVEWAY CUTTING TO THE RIGHT OR LEFT. THE DRIVERS TIRE IS WEARING UNEVEN BECAUSE THE ALIGNMENT IS OFF "BUT ONLY SLIGHTLY AND WITHIN SPECS". STEERING WHEEL SHAKES AT 45-50 MPH WITHOUT PULLING. GO OVER A BUMP AND FEEL A VIBRATION IN THE FLOOR UNDER MY FEET! IT HAS BEEN IN SEVERAL TIMES AND THEY HAVE DONE THE FOLLOWING: 1. TIGHTEN MOTOR MOUNT 2. HAD IT HALF A DAY TO REPLACE A BROKEN MOTOR MOUNT (SAME ONE THEY TIGHTENED TWO WEEKS EARLIER) 3. HAD IT ALL DAY TO "LISTEN FOR THE NOISE", HEARD IT AND ORDERED A STRUT SPACER 4. HAD IT HALF A DAY TO REPLACE STRUT SPACER, DID NOT STOP THE NOISE THEY HAVE HEARD THE NOISE 3 TIMES AND MADE SEVERAL ATTEMPTS TO CORRECT BUT WAS NOT SUCCESSFUL. I SUGGESTED THE RACK AND PINION BUT WAS TOLD GM WILL NOT PAY THEM TO EXPLORE MY FRONT END. SHOP SAYS WITHOUT HEARING THE NOISE ALL THE TIME WE WILL HAVE TO WAIT FOR A "CATASTROPHIC EVENT TO OCCUR". *TR

7/9/2014

MY CAR BASICALLY JUST CUTS OFF ON ME WHILE DRIVING ALL KINDS OF SIGNS KEEP POPPING UP ON THE DASH THEN THEY'LL GO AWAY. IT HAS TOLD BE TO SERVICE MY STABILITY TRACK AND I WENT TO GET SERVICE AND THE PEOPLE SAY THAT'S NOT A PROBLEM AND THEY HAVE BUT IT ON THE MACHINE AND IT SAYS THERE IS NO PROBLEM I JUST DON'T KNOW ALL I DO KNOW IS WHEN I'M DRIVING IT CUTS OFF AND THEN SOME TIMES WHEN I'M DRIVING THE ENGINE POWER GETS REDUCED THEN I CAN'T GO OVER LIKE 20 IT DID THIS WHILE I WAS ON THE HIGHWAY I THANK GOD I DIDN'T GET HIT!

4/20/2016

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING 25 MPH WITHOUT WARNING, THE VEHICLE LOST POWER AND STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND FUEL SENDING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,936.

5/25/2016

2013 CHEVROLET IMPALA RENTAL CAR. CONSUMER WRITES IN REGARDS TO SHIFT INDICATOR ISSUES *TGW THE CONSUMER STATED GM THOUGHT IT WAS A GOOD IDEA TO REMOVE THE LETTERS FROM THE SHIFT INDICATOR CONSOLE BETWEEN THE TWO FRONT SEATS. INSTEAD, GM PUT THE SHIFT INDICATOR AT THE VERY BOTTOM OF THE SPEEDOMETER, DIRECTLY OVER THE STEERING WHEEL. WHEN THE STEERING WHEEL WAS TURNED LEFT OR RIGHT, THE SHIFT INDICATOR ON THE CONSOLE DASH WAS BLOCKED BY THE STEERING WHEEL. FURTHERMORE, THE HANDS OF THE DRIVER, WOULD ALSO BLOCK THE INDICATOR ON THE SPEEDOMETER.

10/11/2012

THE WIPERS HAD ICE ON THEM AS WELL AS THE RIGHT HAND SIDE OF THE WINDSHIELD ON 01/25/14 A WEEK AFTER I BOUGHT MY CAR. THE DEFROSTER HAD BEEN ON ALL THE TIME DURING MY DRIVE HOME, ABOUT 1 HOUR. I HAD TO STOP A NUMBER OF TIMES TO KNOCK THE ICE OFF THE WIPERS AND SCRAPE THE WINDSHIELD. IT HAPPENED AGAIN ON 04/03/14 WHEN I WAS DRIVING HOME FROM THE MPLS AIRPORT. I HAD PUT ON NEW WIPERS AFTER THE FIRST INCIDENT, YET THESE WIPERS ICED UP AS WELL. I AGAIN HAD THE DEFROSTER ON, SOMETIMES IT WAS FULL BLAST. I TOOK PICTURES OF THE WIPER BLADES ON THE 4/3 DRIVE. I SHOWED THEM TO THE DEALERSHIP AND THEY SAID THE DEFROSTERS WERE WORKING FINE. TO ME THIS IS A SAFETY ISSUE. ALSO THERE IS TERRIBLE ROAD/WIND NOISE. I HAVE RECORDED IT. I HAD ALL THE WINDOWS UP, NOTHING WAS TURNED ON AND THE NOISE IS TERRIBLE. EVEN WHEN AT A STOP, YOU CAN HEAR THE NOISE OF THE PASSING CARS 2 OR MORE LANES AWAY. THE DEALERSHIP SAID THEY COULDN'T DO ANYTHING FOR IT. THEY ARE WORKING WITH ME TO TRY TO RESOLVE THE ISSUE. SO I HAVE NO COMPLAINTS ABOUT THE DEALERSHIP, BUT WITH THE CAR. I AM THINKING OF TAKING IT TO A BODY SHOP AND SEE WHAT THEY THINK OF THE ROAD/WIND NOISE. I EVEN WEAR EARPLUGS IF I HAVE TO GO VERY FAR BECAUSE I CAN'T STAND TO LISTEN TO THE NOISE. I USED TO LOVE TO GET IN THE CAR AND JUST DRIVE, WITH NO RADIO ON, I DON'T IN THIS CAR. IF YOU WOULD LIKE A PICTURE OF THE WIPER BLADES OR LISTEN TO THE NOISE IN MY CAR I CAN SEND THOSE TO YOU. *TR

5/1/2014

WHILE HEADING SOUTH ON OHIO I675 JUST SOUTH OF I35, THE GAS WAS NO LONGER BEING PUMPED TO THE ENGINE. I WAS IN THE OUTSIDE LANE AND WAS ABLE TO GET THE CAR TO THE BREAKDOWN LANE ON THE RIGHT SIDE WITHOUT INCIDENT, BUT THE CAR WAS ALMOST STOPPED BY THE TIME I GOT IT TO THE BREAKDOWN LANE. I CALLED AAA AND THEN LANG'S AUTO DEALERSHIP TO MAKE SURE I COULD GET THE CAR IN ON A SATURDAY. AAA RESPONDED QUICKLY AND REPLACED THE FUSE FOR THE FUEL PUMP SINCE THIS WAS THE SECOND OCCURRENCE, THE FIRST WHILE DRIVING. THE CAR WAS ABLE TO MAKE IT TO LANG'S. THEY FOUND THAT THE DRAIN WIRE IN CONNECTOR X200 A1 SHORTED TO CIRCUIT 3640 A3 IN X200. THE FIX WAS TO RE-POSITION THE DRAIN WIRE TO NOT CONTACT THE FSCM WIRE TERMINAL AT X200. DOC ID 2585199 LOCATION K-16. HAD SEVERAL COMMUNICATIONS WITH LANG'S SERVICE AND DISCOVERED THAT THE MECHANIC KNEW THE FIX SINCE HE HAD DONE THIS BEFORE. I ASKED THE SERVICE MANAGER TO REPORT THIS TO GM TO HOPEFULLY CREATE A RECALL FOR THIS ISSUE. FROM THE SERVICE MANAGER: THE WIRING REPAIR WAS DONE AT A CONNECTOR IN THE RIGHT LOWER HUSH PANEL AREA BY THE LOWER DOOR HINGE. THE TECHNICIAN FOUND THIS DO TO EXPERIENCE AND PROPER DIAGNOSIS. THERE IS NOTHING THAT YOU DID TO CREATE THE PROBLEM. IT WAS NOT CORRECTLY MANUFACTURED FROM THE SUPPLIER OF THE HARNESS/CONNECTOR. AND: ALL WARRANTY REPAIRS ARE LOOKED AT BY GENERAL MOTORS BUT I WILL FORWARD YOUR CONCERNS TO MY AREA REPRESENTATIVE. MY CONCERN IS THERE ARE MORE ISSUES WITH THIS VEHICLE WHICH ARE KNOWN BUT NOT RECALLED. ON THE NEWS THIS MORNING SUBARU WAS BEING SUED FOR A SIMILAR ISSUE DUE TO SAFETY CONCERNS. I AM VERY CONCERNED THAT THERE WILL BE MORE ISSUES WITH THIS VEHICLE THAT COULD CAUSE A BREAKDOWN THAT I WILL NOT BE ABLE TO GET THE CAR OUT OF HARMS WAY. PLEASE CONTACT ME IF THERE ARE ANY RESULTS FROM THIS REPORTING INCIDENT. *TR

7/19/2014

MY 2013 CHEVROLET IMPALA'S ELECTRICAL SYSTEM FAILED. THERE WERE NO LIGHTS, RADIO, AIR CONDITIONER, GAUGE LIGHTS, POWER STEERING OR POWER BRAKES. THE ENGINE REMAINED RUNNING AS DID THE TRANSMISSION. THIS LASTED ABOUT FIVE MINUTES.(THERE ARE NO PLACES TO STOP ON OUR ROADS.) THE FIRST LIGHT TO COME ON WAS THE WARNING ABOUT LOSS OF STABILITRAC AND THE SECOND WAS ABOUT AIR BAGS, THE THIRD WAS ABOUT UNEVEN TIRE PRESSURE. EVENTUALLY THE GAUGE LIGHTS, AIR CONDITIONER AND RADIO CAME ON FOLLOWED BY THE POWER STEERING AND BRAKES. I TURNED IT OFF IN PARK AND THEN TURNED IT ON AGAIN. THE STABILITRAC AND AIR BAG WARNINGS WERE STILL ON, BUT THE REST OF THE LIGHTING AND ELECTRICAL SEEMED TO BE WORKING. EVENTUALLY THE STABILITRAC AND AIR BAG WARNINGS STOPPED. THE NEXT DAY EVERYTHING CAME ON AS NORMAL. THE AIRBAG FOR THE PASSENGER SEAT NEVER IS ON SINCE I BOUGHT IT IN JANUARY. *TR

7/21/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE TRACTION CONTROL, SERVICE BRAKES, ABS, AND STABILITY WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE BRAKES MADE A GRINDING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURES OCCURRED SEVERAL TIMES. THE DEALER STATED THAT THE FRONT DRIVER SIDE WHEEL SENSOR WIRE HARNESS AND THE FRONT PASSENGER SIDE WHEEL BEARING NEEDED TO BE REPLACED. THE PASSENGER SIDE WHEEL BEARING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

8/11/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5 MPH, THE SERVICE TRACTION CONTROL, SERVICE BRAKES, ABS, AND STABILITY WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE BRAKES MADE A GRINDING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURES OCCURRED SEVERAL TIMES. THE DEALER STATED THAT THE FRONT DRIVER SIDE WHEEL SENSOR WIRE HARNESS AND THE FRONT PASSENGER SIDE WHEEL BEARING NEEDED TO BE REPLACED. THE PASSENGER SIDE WHEEL BEARING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.

8/11/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN SNOW, THE IGNITION SWITCH INDEPENDENTLY TURNED OFF AND THE VEHICLE SHUT OFF. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE SEAT BELT WAS FRACTURED. THE CONTACT MENTIONED THAT NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) WAS RECEIVED BUT A NOTIFICATION SCHEDULE WAS NOT YET SUBMITTED TO DEALERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

9/2/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING IN SNOW, THE IGNITION SWITCH INDEPENDENTLY TURNED OFF AND THE VEHICLE SHUT OFF. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE SEAT BELT WAS FRACTURED. THE CONTACT MENTIONED THAT NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) WAS RECEIVED BUT A NOTIFICATION SCHEDULE WAS NOT YET SUBMITTED TO DEALERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

9/2/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE VEERED TO THE LEFT AND RIGHT. THE CONTACT ALSO STATED THAT SMOKE WAS BEING EMITTED FROM THE EXHAUST PIPES. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE FUEL INJECTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,386. DJR

10/10/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE STABILITY CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY. IN ADDITION, THE STEERING WHEEL VIBRATED CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. ON ANOTHER OCCASION, THE VEHICLE COULD NOT BE SHIFTED OUT OF GEAR AND THE SERVICE BRAKE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,500.

12/24/2014

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH, THE DEFROSTER FAILED AND CREATED POOR VISIBILITY. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000. UPDATED 03/04/15*LJ THE CONSUMER STATED THE VEHICLE NEEDED A NEED BATTERY. UPDATED 03/26/15

1/13/2015

CAR HAS A GRINDING NOISE AND HESITATES WHEN TAKING A LEFT TURN FROM A STOP. ONLY HAPPENS INTERMITTENTLY AT THIS POINT. FEELS LIKE THE TRACTION CONTROL COMING ON FOR NO REASON. (BUT THEN I AM NOT A MECHANIC) NO INDICATOR LIGHTS ON THE DASHBOARD COME ON WHEN IT HAPPENS. IT IS DANGEROUS BECAUSE THE CAR HESITATES AND PULLING OUT INTO TRAFFIC THIS IS AN UNCOMFORTABLE SITUATION. SOMETIMES IT MAY HAPPEN 5 TO 6 TIMES A DAY AND THEN IT STOPS AND DOESN'T HAPPEN FOR DAYS OR WEEKS AGAIN. DOES NOT SEEM TO BE RELATED TO WEATHER CONDITIONS AS IT HAPPENS AT ALL DIFFERENT TIMES. BROUGHT IT TO THE DEALER AND THEY CANNOT DIAGNOSE THE ISSUE BECAUSE IT DOESN'T HAPPEN WHEN THEY DRIVE IT. THEY CHECKED THE CAR AND CANNOT FIND A PROBLEM. TOLD TO BRING IT BACK IF THE PROBLEM PERSISTS AND GETS MORE FREQUENT. *TR

1/13/2015

TL* THE CONTACT OWNS A 2013 CHEVROLET IMPALA. WHEN THE PASSENGER DOOR OPENED, AN ABNORMAL NOISE EMITTED FROM THE DASHBOARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

2/4/2015