2015 Chevrolet Impala Owner Complaints

LATENT DEFECT IN CHEVROLET 2015 IMPALA IGNITION SYSTEMS THAT GM (GENERAL MOTORS) WILL NOT FIX. THE KEYLESS ENTRY FOB WAS REDESIGN FROM PART NUMBER GM/L 22733524 TO PART NUMBER GM 13584829, WHICH HAS RESULTED IN ALL THE PUSH BUTTON SWITCHES NOW RAISED ABOVE THE KEYLESS HOUSING. WITH RAISE SWITCHES ABOVE THE HOUSING, THE TRUNK CAN INADVERTENTLY OPEN WHEN THE FOD IS IN SOMEONES POCKET. THE CAR TRUNK CAN INADVERTENTLY OPEN WHEN THE FODS SWITCH, WHICH IS IN SOMEONES POCKET, IS INADVERTENTLY PRESSED AGAINST SOMETHING WITHOUT THE OWNERS KNOWLEDGE. FOR EXAMPLE: THIS HAS HAPPEN BY JUST SETTING IN A CHAIR WHEN THE FOB PRESSES AGAINST THE CHAIR, OR WHEN LEANING AGAINST SOMETHING LIKE A TABLE OR WALL WITH THE LOWER PART OF THE BODY. GMS OLD KEYLESS ENTRY FOBS SWITCH WERE RECESSED BELOW THE KEYLESS ENTRY FODS HOUSING AND THE OLD DESIGN DID NOT HAVE THE SAME PROBLEM WITH INADVERTENTLY OPENING THE TRUNK. I OWN A 2009 CHEVY COBALT THAT HAS THE OLD KEYLESS ENTRY FOB . THIS MAJOR LATENT DEFECT WILL EXPOSE ELECTRICAL WIRING, AND PERSONAL ITEMS IN THE TRUNK TO RAIN STORMS WHEN THE TRUNK INADVERTENTLY OPENS WITHOUT KNOWLEDGE OF THE CAR OWNER. I CONTEND THAT CHEVROLET LIKELY DID NOT TEST THE CAR WITH THE TRUNK OPEN WHEN RAINING. FURTHERMORE, THE TRUNK CAN INADVERTENTLY OPEN WHILE SHOPPING WITHOUT THE OWNERS KNOWLEDGE RESULTING IN GIFTS, FOOD, AND PERSONAL ITEMS EASILY STOLEN OR DAMAGE BY RODENTS. I E-MAILED AND CALLED CHEVROLET ABOUT THE LATENT DEFECT. I TALKED TO A JENNIFER AT GM (COMPLAINT NUMBER 8-154-782-3093) PHONE NUMBER 866-790-5700 EXT 5921542 ON 1 SEPTEMBER 2015. JENNIFER TOLD ME THAT GM HAS NO FIX FOR THE PROBLEM AND WOULD ONLY FIX THE LATENT DEFECT IF GM RECEIVED ENOUGH COMPLAINTS. SHE DID NOT SAME HOW MANY COMPLAINTS GM NEEDED MAYBE 150% OF CAR OWNERS COMPLAINING OR 2,000S OF CAR FIRES!

9/1/2015

I BOUGHT MY CAR WITH 11K ON IT. IT WAS A DEALER USED CAR THAT HAD NEVER BEEN REGISTERED FOR THE ROAD. I HAD A 2009 CADILLAC, SO THIS IS WHAT I COMPARED THIS CAR TOO THEN. THE PASSENGER WIPER BLADE HAS "SCRATCHED" THE WINDSHIELD WHERE IT STOPS TO RETURN BACK DOWN. THIS HAS CAUSED A PERMANENT MARK IN THE WINDSHIELD, THE LENGTH OF THE BLADE. THIS BLOCKS YOUR VISION AT THE WORST TIME; WHEN IT IS RAINING OR SNOWING. NEXT UP ARE THE SAFETY FEATURE CONTROL LOCATIONS WHICH WERE VERY POORLY DESIGNED. THERE ARE 5? DIFFERENT ONES. TWO ARE ON THE LEFT DASH AREA, BUT OBSTRUCTED BY THE STEERING WHEEL. ANOTHER ONE IS ON THE STEERING WHEEL, NEXT TO OTHER CONTROLS AND I'VE TURNED IT OFF BY ACCIDENT. THERE ARE OTHERS, NOT EASILY ACCESSIBLE, BUT YOU HAVE TO OPERATE THE DRIVER INFO CENTER BY SEVERAL CLICKS TO ACCESS THEM. NOT VERY CONSISTENT. THE HORN IS MORE DIFFICULT TO OPERATE THAN ANY OTHER CAR IN MY LIFE! IN THE PAST, IF YOU PUSH THE LITTLE HORN ICON, IT BLOWS. WITH THIS CAR, YOU MUST PUSH AT THE BOTTOM OF THE WHEEL; I FOUND THIS OUT BY TESTING IT OVER AND OVER. THE HORN WILL NOT WORK IN AN EMERGENCY SITUATION BY MOST PEOPLE. SPEAKING OF COVERED CONTROLS BY THE STEERING WHEEL, THE START/STOP BUTTON IS OBSCURED UNLESS YOU TURN THE WHEEL OR LEAN SIDEWAYS. IF YOU JUST PULL INTO YOUR DRIVEWAY NORMAL, YOU CAN'T SEE IT. THE EMERGENCY 4-WAY FLASHER BUTTON IS NEXT TO THE START BUTTON, AND IS ALSO OBSCURED BY THE STEERING WHEEL. ELECTRICAL, MINOR BUT ANNOYING ISSUES INCLUDE THE HVAC SYSTEM AND MUSIC STORAGE. THIS THE THE WORST SYSTEM I HAVE EVER SEEN. IN ALMOST ANY CLIMATE (40'S DOWN TO BELOW ZERO), I HAVE TO TURN THE TEMP FROM 90, DOWN TO 66 TO STAY COMFORTABLE. TO USE AUTO-START, I HAVE TO REMEMBER TO PRESET ALL THE CONTROLS HOW I WANT THEM SET FOR THE NEXT MORNING! THE AUDIO MAKES UP ITS OWN SONG LISTS. THESE THINGS SHOULD NOT BE ON A 2015 CAR! I COULD GO ON EVEN MORE!

1/18/2016

I PURCHASED A NEW 2015 CHEVROLET IMPALA LT2 ON JUNE 30, 2015 WITH 25 MILES ON THE ODOMETER FROM RED RIVER CHEVY, BOSSIER CITY, LA. THE GPS AND NAVIGATION AND THE WHOLE INFOTAINMENT SYSTEM STOPPED WORKING. ONSTAR COULD NOT LOCATE MY VEHICLE. IT KEPT SAYING I WAS IN TEXAS WHEN I HAVEN'T BEEN TO TEXAS IN THIS VEHICLE. THE CAR MUST HAVE COME FROM TEXAS. THE CAR WAS PLACED IN THE REPAIR SHOP ON JULY 27 AND IS STILL IN THE SHOP. THEY COULD NOT GET IT TO WORK WHILE I WAS AT THE DEALERSHIP. THE BRAKES ON THE CAR HAVE A BURNING SMELL TO THEM AND HAVE A CREEKING SOUND. WHEN I STOP IT SOUNDS LIKE SOMETHING IS RUBBING THE TIRES. I ASKED ABOUT THE BRAKES, I WAS TOLD IT COULD NOT BE FIXED BECAUSE GM HAS NOT RELEASED THE SOFTWARE TO FIX THE PROBLEM AND THE SOUND THE BRAKES MAKE, HE STATED HE PROBABLY COULDN'T FIX THE SOUND. THE ROAD NOISE IN THIS CAR IS REALLY LOUD NOW. IT WASN'T LOUD LIKE THIS WHEN I PURCHASED THE VEHICLE. MY 83 YR OLD MOTHER MENTIONED THE NOISE AND SHE'S HARD OF HEARING. A LOCAL MECHANIC TOLD ME BALL BEARINGS WILL MAKE THAT TYPE OF NOISE. I KNOW GM INSTALLED BAD SWITCHES, I HOPE THEY DIDN'T INSTALL BAD BRAKES AND BALL BEARINGS. THEY ARE AWARE OF THE SOUND AND I WAS TOLD ITS JUST LOUISIANA HIGHWAYS. WHAT AM I SUPPOSED TO DO ABOUT THE BRAKE ISSUE? I WOULD LIKE A NEW CAR THAT IS SAFER TO DRIVE. IT HAS NOT BEEN 30 DAYS CAN I GET A REFUND OR ANOTHER VEHICLE?

7/28/2015

ON JUNE 30, 2015 I PURCHASED A 2015 CHEVY IMPALA FROM RED RIVER CHEVY, BOSSIER CITY, LA 71111, (318) 549-7500. ON JULY 17, 2015 THE ENTIRE MY LINK SYSTEM WHICH INCLUDES, ONSTAR, GPS, CD PLAYER AND SIRIUS XM RADIO QUIT WORKING. ONSTAR COULD NOT LOCATE MY VEHICLE. ON JULY 27, 2015 I TOOK MY CAR IN TO HAVE THE GPS/MY LINK FIXED. THEY HAD TO REPLACE THE WHOLE MODULE. BEFORE THE MY LINK FAILURE I KEPT HEARING A ROARING NOISE ON THE CAR AND SOMETIMES SMELLING A BURNING ODOR. I ASKED A LOCAL MECHANIC WHAT THAT COULD BE AND HE GAVE ME THE OPTION OF BALL BEARINGS, TIRES COULD MAKE THE NOISE AND CHECK THE BRAKES. I LOOKED ON YOUR WEBSITE FOR ANY RECALLS ON THE IMPALA AND THERE IS A RECALL FOR THE EMERGENCY BRAKE PADS STICKING TO THE TIRE THAT COULD RESULT IN A FIRE. I ASKED THE SERVICE DEPARTMENT TO FIX THE BRAKES RECALL. I WAS TOLD THERE IS NO FIX FOR THE BRAKES, BECAUSE THEY HAVEN'T RECEIVED THE SOFTWARE. I ASKED THE OWNER TO REFUND MY MONEY, BECAUSE I WAS AFRAID TO DRIVE THE CAR. HE DIDN'T WANT TO DO THAT AND TOLD ME IT WAS A USED CAR. I COULD TRADE THE CAR FOR ANOTHER VEHICLE AS A USED CAR TRADE IN. THIS DEALERSHIP KNEW THERE WAS A SAFETY RISK WITH THE BRAKES AND NO REPAIR FOR THE POSSIBLE FAILURE AND STILL SOLD ME THIS VEHICLE. THEY FAILED TO DISCLOSE THIS INFORMATION TO ME. IF MY CAR CAUGHT FIRE GOING DOWN AN INTERSTATE I WOULD NOT KNOW IT UNTIL IT WAS TOO LATE, PLUS I TAKE MY 83 YR OLD MOTHER IN THE CAR; I MAY NOT HAVE TIME TO GET HER OUT. THIS DEALERSHIP DID NOT CARE ABOUT MY SAFETY IN DRIVING THIS CAR. I WAS GIVEN A IMPALA LOANER WHILE THEY REPAIRED THE GPS AND IT ALSO HAS A BURNING ODOR. GENERAL MOTORS DOES NOT NEED TO SELL ANY CARS WITH THIS ISSUE UNTIL A FIX IS GIVEN. I COULD SEE IF I HAD THE CAR BEFORE A RECALL NOTICE, BUT I BOUGHT IT AFTER THE RECALL. THIS IS PURE NEGLIGENCE ON GENERAL MOTORS PART AND RED RIVER CHEVY. I WANT ALL OF MY MONEY BACK.

8/1/2015

TL* THE CONTACT OWNED A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS AND ATTEMPTING TO MAKE A COMPLETE STOP, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT ALSO STATED THAT THE STEERING WHEEL FAILED TO RESPOND CAUSING THE CONTACT TO CRASH INTO A DITCH AND IMPACTED THE DRIVER SIDE OF THE VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT INJURIES WERE SUSTAINED THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

10/15/2015

AT 1884K MI LEAVING HOME DEPOT PARKING LOT PWR STEERING WENT OUT WITH WARNING ON DASH (POWER STEERING FAILURE DRIVE WITH CAUTION). TOWED TO PORTER CHEVROLET IN NEWARK DE. WHERE THEY REPLACED THE ELECTRIC PWR STEERING RACK. THE CAR WAS IN THE SHOP FOR A WEEK. NOW, AT 3838K MI THE SAME SITUATION HAS OCCURRED AFTER PULLING OUT OF MY DRIVEWAY AND STARTING DOWN THE STREET. THIS 4908 LB. CAR IS ALMOST IMPOSSIBLE TO STEER WHEN THIS HAPPENS.

10/18/2015

LETTER FROM CONGRESSMAN PERRY ON BEHALF OF CONSTITUENT RE 2015 CHEVY IMPALA AIRBAG DEFECT. *SMD THE CONSUMER STATED THE FRONT PASSENGER SEAT AIR BAG SENSOR WOULD NOT TURN ON UNLESS A PERSON OF ADEQUATE WEIGHT WAS SITTING IN THE SEAT WITHOUT ANY CUSHION. THE CONSUMER'S WIFE HAD TO SIT ON A CUSHION, IN ORDER TO SEE OUT OF THE VEHICLE AND TO PROPERLY POSITION HER BODY IN THE FRONT PASSENGER SEAT. THE CONSUMER WOULD LIKE TO HAVE THE PASSENGER SEAT SENSOR DEACTIVATED. *JB

10/19/2015

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 7,027. UPDATED 01/12/16*LJ *TR

11/5/2015

EXTREMELY DISAPPOINTED AND SHOCKED WHILE DRIVING AT NIGHT FOR THE FIRST TIME ON A COUNTRY ROAD IN THIS VEHICLE. THE PROJECTOR BEAM HALOGENS UTTERLY FAIL TO ILLUMINATE THE ROADWAY IN A MANNER ANY COMPETENT DRIVER WOULD CONSIDER TO BE ADEQUATE OR MOST IMPORTANTLY SAFE! DEALER OF COURSE SAYS THIS IS "FACTORY" AND CONSIDERED NORMAL. I HAVE CONCLUDED THAT THIS HEADLIGHT DESIGN IS ADEQUATE FOR MOST URBAN (SEMI LIGHTED) HIGHWAY BUT NECESSARILY DANGEROUS FOR RURAL DRIVERS. I WILL BE ON THE LOOKOUT FOR A NEWLY DESIGNED HEADLAMP OFFERING FROM GM. MY FIX IS TO INTENTIONALLY AIM THE (LOW BEAMS) EXTREMELY LOW AND JUST USE THE (HIGH BEAMS) FULL TIME WHICH AT LEAST ALLOWS ALL THE AVAILABLE LIGHT TO BE UTILIZED WITH NO ILL AFFECT TO ONCOMING DRIVERS SINCE THE BEAM IS SO DIM! OH, ALSO IT SEEMS THERE ARE NO PROVISIONS (ADJUSTABILITY) THAT I CAN SEE FOR SIDE TO SIDE AIMING? *TR

1/2/2015

WHEN I RECEIVED MY BRAND NEW CAR FROM THE DEALER, BEFORE I EVEN DROVE IT, THERE WAS EXCESS MOISTURE INSIDE OF BOTH HEADLIGHTS. THIS MOISTURE CAN DIMINISH THE HEADLIGHT AND TURN SIGNAL FUNCTION,AND CORRODE THE ELECTRICAL COMPONENTS. THE MOISTURE IS AN ONGOING PROBLEM. WORKING WITH DEALER TO FIX THIS IF POSSIBLE. *TR

1/21/2015

INITIALLY IT STARTED OUT WITH LOSING ALL LIGHTING CONTROL DURING DRIVING FOR ABOUT 10SEC AFTER WHICH IT COMES BACK ON. THIS WHEN ON ARE ABOUT TWO MONTHS AND ABOUT A WEEK AGO, I STARTED GETTING THE ERROR MESSAGE 'POWER STEERING DRIVE WITH CARE' WHICH ALTERNATES WITH ANOTHER ERROR MESSAGE 'STABILITRAK'. EACH TIME THIS COMES ON DURING DRIVING, THE CAR JERKS A LITTLE WITH THE EMERGENCY PARK LIGHT FOR ABOUT 2SEC AND IF I WERE DRIVING WITH THE CRUISE CONTROL ON, IT AUTOMATICALLY DISABLES IT. THIS IS REGARDLESS OF HOW FAST AM DRIVING.

2/14/2016

SEVICE STABILITRAK LIGHT CAME ON, THEN 2 HOURS LATER ABS LIGHT CAME ON AND ON EVERY LEFT TURN THERE IS A CRUNCHING SOUND IN THE FRONT TIRE AND ALARMS SOUND, AND MY ENGINE STARTED STALLING AS I WAS TURNING ONTO A BUSY STREET, ALMOST WAS IN A CRASH. WHEN I MADE IT HOME I RESEARCHED IT AND FOUND MANY OTHER IMPALA OWNERS HAVE THE SAME PROBLEM, SAME SCENARIO. THIS CANNOT BE A COINCIDENCE THAT EVERY CHEVY CUSTOMER IS DESCRIBING THIS SAME SITUATION. CHEVROLET NEEDS TO HAVE A RECALL ON THESE IMPALA'S. WE ALL LOVE OUR IMPALA'S BUT YOU CANNOT ALLOW US TO BE OUT THERE ON THE ROAD IN DANGER. WE WANT TO SUPPORT AMERICAN MADE!! PLEASE DO THE RIGHT THING AND FIX THIS PROBLEM.

10/27/2016

I PURCHASED A NEW 2015 CHEVROLET IMPALA LT2 ON JUNE 30, 2015 WITH 25 MILES ON THE ODOMETER FROM RED RIVER CHEVY, BOSSIER CITY, LA. THE GPS AND NAVIGATION AND THE WHOLE INFOTAINMENT SYSTEM STOPPED WORKING. ONSTAR COULD NOT LOCATE MY VEHICLE. IT KEPT SAYING I WAS IN TEXAS WHEN I HAVEN'T BEEN TO TEXAS IN THIS VEHICLE. THE CAR MUST HAVE COME FROM TEXAS. THE CAR WAS PLACED IN THE REPAIR SHOP ON JULY 27 AND IS STILL IN THE SHOP. THEY COULD NOT GET IT TO WORK WHILE I WAS AT THE DEALERSHIP. THE BRAKES ON THE CAR HAVE A BURNING SMELL TO THEM AND HAVE A CREEKING SOUND. WHEN I STOP IT SOUNDS LIKE SOMETHING IS RUBBING THE TIRES. I ASKED ABOUT THE BRAKES, I WAS TOLD IT COULD NOT BE FIXED BECAUSE GM HAS NOT RELEASED THE SOFTWARE TO FIX THE PROBLEM AND THE SOUND THE BRAKES MAKE, HE STATED HE PROBABLY COULDN'T FIX THE SOUND. THE ROAD NOISE IN THIS CAR IS REALLY LOUD NOW. IT WASN'T LOUD LIKE THIS WHEN I PURCHASED THE VEHICLE. MY 83 YR OLD MOTHER MENTIONED THE NOISE AND SHE'S HARD OF HEARING. A LOCAL MECHANIC TOLD ME BALL BEARINGS WILL MAKE THAT TYPE OF NOISE. I KNOW GM INSTALLED BAD SWITCHES, I HOPE THEY DIDN'T INSTALL BAD BRAKES AND BALL BEARINGS. THEY ARE AWARE OF THE SOUND AND I WAS TOLD ITS JUST LOUISIANA HIGHWAYS. WHAT AM I SUPPOSED TO DO ABOUT THE BRAKE ISSUE? I WOULD LIKE A NEW CAR THAT IS SAFER TO DRIVE. IT HAS NOT BEEN 30 DAYS CAN I GET A REFUND OR ANOTHER VEHICLE?

7/28/2015

WHEN I WAS REVERSING THE CAR THE FRONT DRIVER SIDE BREAKS WAS TIGHTLY GRIP ON TOO THE ROTOR. AS I TAP ON THE GAS THE CAR DID IT MOVE. I HAD TO PUT IT IN DRIVE AND TRY AGAIN.

8/20/2015

IN MOTION ON CITY STREET GOING ABOUT 45 WHEN VEHICLE IN FRONT OF ME WAS IN MOTION TO MAKE A RIGHT TURN AND CAME TO AN ABRUT STOP. I HIT MY BRAKES AND MY CAR DID NOT STOP AND I HAD MY FOOT ON BRAKE PUSHED ALL THE WAY TO FLOOR AND CAR CONTINUED ALMOST LIKE IT SLID INTO THE IMPACT/COLLISION. HIS CAR WAS NOT DAMAGED BUT ATTACHED IS THE DAMAGE TO MY CAR.

5/5/2016

BODY RECALL. THE PAINT ON MY 2015 CHEVY IMPALA SEEMS TO BE DEFECTIVE. IT HOLDS AN IMPRINT OF EVERYTHING THAT TOUCHES THE VEHICLE. OR IT MAY BE A FAULTY CLEAR COAT. BUT THE PAINT JOB IS DEFECTIVE.

9/28/2016

SEVERE VIBRATION WITH FOOT ON BRAKE PEDAL TRANSMISSION IN DRIVE, THE COLDER THE OUTSIDE TEMP. THE WORSE THE VIBRATION GETS. BEEN TO DEALERSHIP 6 TIMES DIFFERENT REPAIRS MADE NOTHING WORKED. I HAVE ALL REPAIR DOCUMENTS. CHEVROLET ACKNOWLEGED THE PROBLEM HOWEVER HAS NO SOLUTION.

8/11/2016

PARKED CA ON CONCRETE DRIVEWAY OF RESIDENTIAL HOME AT APPROX. 9:30PM 8/5/17 LOCKED CAR & WENT TO BED. WAS AWAKENED AT 5:30AM AND TOLD CAR WAS ON FIRE. CAR WAS DESTROYED BEFORE FIRE DEPT. ARRIVED..

8/8/2017

I WAS INVOLVED IN A COLLISION WHILE DRIVING MY 2015 CHEVROLET IMPALA POLICE VEHICLE. THE FRONT OF THE VEHICLE STRUCK THE RIGHT SIDE OF A VEHICLE THAT TURNED LEFT IN FRONT OF ME. THE PATROL CAR CAUGHT FIRE DURING THE COLLISION AND WAS ONLY PUT OUT WHEN THE FIRE DEPARTMENT CUT THE BATTERY CABLES. THE APPARENT ISSUE IS THAT AFTER A MAJOR COLLISION THE FUEL PUMP DID NOT TURN OFF WHICH CAUSED FUEL TO BE ADDED TO THE FIRE......UPDATED 02/10/16 *BF *JS

1/29/2016

I LEASED A NEW 2015 IMPALA AT THE END OF MAY 2015. IT IS THE LT2 MODEL. IN OCT. 2015 I WAS TRAVELING ON THE FREEWAY WITH MY CHILDREN. THE CAR HAD A SUDDEN REDUCTION OF POWER, DROPPING FROM 70MPH TO AROUND 30MPH. THE ENGINE LIGHT CAME ON AND I HAD TO MOVE OUT OF TRAFFIC TO AVOID BEING HIT BY OTHER CARS. AT THE DEALERSHIP, I WAS TOLD THE FUEL PUMP WOULD NEED TO BE REPLACED. I FOUND IT ODD IN A BRAND NEW CAR, BUT FIGURED IT WAS A FLUKE. IN OCT. 2016 IT HAPPENED AGAIN! THE VEHICLE QUICKLY DROPPED FROM 60MPH OR SO, DOWN TO 30MPH AND I WAS ALMOST HIT FROM BEHIND BY A SEMI. I PUT ON MY HAZARDS AND EXITED AFTER DRIVING A MILE OR SO IN THE EMERGENCY LANE. THIS TIME, I TOLD THE DEALERSHIP THEY WOULD NEED TO TOW IT BACK. AFTER THEY CHECKED OUT THE CAR, I WAS TOLD THAT IT WAS ONCE AGAIN THE FUEL PUMP. 2 FUEL PUMPS AND TWO NEAR DEATH EXPERIENCES UNDER 20K MILES. I TOLD THE DEALERSHIP THEY NEEDED TO DO SOMETHING.I COULD NOT CONTINUE TO DRIVE THIS CAR IN FEAR. THE REASON WE DECIDED TO LEASE A NEW VEHICLE WAS TO HAVE A SAFE, RELIABLE CAR. WE WERE INFORMED BY THE DEALERSHIP THAT THE SUDDEN REDUCTION OF POWER (RESULTING IN 2 NEAR ACCIDENTS) WAS A "SAFETY FEATURE" IN THE PARTICULAR TRIM PKG OF OUR VEHICLE. IT WAS DESIGNED TO PROTECT THE ENGINE IN THE EVENT OF A PROBLEM. IT SEEMS THAT CHEVY IS MORE CONCERNED WITH PROTECTING THEIR VEHICLES THAN THE OCCUPANTS INSIDE. AFTER WRITING A NEGATIVE REVIEW ON THE CHEVY CUSTOMER SURVEY, I WAS CONTACTED BY GM. I EXPLAINED MY COMPLETE DISSATISFACTION WITH THE VEHICLE AND SINCE I NO LONGER FELT SAFE DRIVING MY FAMILY IN THIS UNRELIABLE VEHICLE, I WANTED OUT. THEIR SOLUTION? A FREE YEAR OF XM RADIO. THIS PAST WEEKEND (3/5/17) THE ENGINE LIGHT CAME ON AGAIN. MY HUSBAND USED A DIAGNOSTIC MACHINE TO FIND OUT THAT IT IS THE FUEL PUMP FOR THE 3RD TIME! THE CAR HAS JUST UNDER 29K MILES ON IT & IT WAS BARELY 3K MILES SINCE THE LAST TIME THIS HAPPENED.

3/6/2017

CAR WAS TRAVELING AT 79 MPH ON HIGHWAY IN CRUISE CONTROL WHEN CAR LOST ALL POWER (ENGINE, EXTERIOR/INTERIOR LIGHTS, BRAKES, ETC.) WAS ABLE TO GET CAR TO THE SHOULDER, AND RESTART THE VEHICLE. LATER DETERMINED THE ISSUE TO BE WITH THE KEY. A SLIGHT BUMP OF THE KEY, E.G. TAPPING THE ATTACHED KEYRING OR HITTING A BUMP WHILE DRIVING, CAUSES THE CAR TO TURN OFF . THIS WAS A RENTAL CAR RENTED FROM BUDGET.

12/21/2015

INITIALLY IT STARTED OUT WITH LOSING ALL LIGHTING CONTROL DURING DRIVING FOR ABOUT 10SEC AFTER WHICH IT COMES BACK ON. THIS WHEN ON ARE ABOUT TWO MONTHS AND ABOUT A WEEK AGO, I STARTED GETTING THE ERROR MESSAGE 'POWER STEERING DRIVE WITH CARE' WHICH ALTERNATES WITH ANOTHER ERROR MESSAGE 'STABILITRAK'. EACH TIME THIS COMES ON DURING DRIVING, THE CAR JERKS A LITTLE WITH THE EMERGENCY PARK LIGHT FOR ABOUT 2SEC AND IF I WERE DRIVING WITH THE CRUISE CONTROL ON, IT AUTOMATICALLY DISABLES IT. THIS IS REGARDLESS OF HOW FAST AM DRIVING.

2/14/2016

I WAS DRIVING ON THE FREEWAY WITH THE ADAPTIVE CRUISE CONTROL ON AT ABOUT 50 TO 55 MPH WHEN SUDDENLY THE CAR WENT FULL ACCELERATION. I TRIED TO STOP THE CAR BY TURNING OFF THE CRUISE CONTROL, TURN OFF THE IGNITION, USE THE EMERGENCY BRAKE, NONE WORKED. I THEN PUT THE TRANSMISSION AND THEN EVERYTHING WORKED, BY THEN I WAS DOING 90 PLUS MILES PER HOUR PASSING VEHICLES. I CONTACTED GM AND THEY TRIED FIND A PROBLEM BUT DID NOT A PROBLEM.THEY SAID NO CODES APPEARED. THIS SUDDEN ACCELERATION LASTED ONLY A FEW SECONDS BEFORE I PUT THE CAR IN NEUTRAL. WILL A CODE APPEAR IF THE PROBLEM LASTED ONLY A FEW SECONDS. GM CLOSED THE CASE.

11/20/2017

ON 10/10/2017 MY 2015 IMPALA 2LTZ HAD SUDDEN ACCELERATION, FULL THROTTLE. NO BRAKES, NO EMERGENCY BRAKE, THE ONLY WAY I COULD STOP THE CAR WAS TO PUT IT INTO NEUTRAL ( OVER 90 MPH BY THEN). THEN AGAIN ON 1/25/2018 THE SAME THING HAPPENED AGAIN, SUDDEN ACCELERATION, BY THEN I KNEW I HAD TO PUT IT IN NEUTRAL TO STOP. MY WIFE AND I WERE LUCKY I COULD MANEUVER THE CAR AROUND SEVERAL OTHER VEHICLES AND AVOIDED AN ACCIDENT. BOTH TIMES I WAS ON THE FREEWAY AT FREEWAY SPEEDS WITH THE ADAPTIVE CRUISE CONTROL ENGAGED.

2/14/2018

SUNROOF EXPLODED! I WAS DRIVING MY NEW, 3 WEEK OLD, 2015 CHEVY IMPALA LTZ ON THE HIGHWAY DOING ABOUT 65 MPH, WHEN THERE WAS A LOUD EXPLOSION AND MY RETRACTABLE PANEL OF THE SUNROOF HAD EXPLODED, WITHOUT CAUSE, AND BLEW OUTWARD. FORTUNATELY THERE WAS NO ONE ELSE IN THE CAR AS THE PASSENGER SEAT AND REAR SEATS WERE COVERED WITH SHARDS OF GLASS. THE REMAINING GLASS IN THE FRAME WAS ALL BENT OUTWARD WHICH MADE IT APPEAR THAT THERE WAS AN INTERNAL EXPLOSION TO PUSH MOST OF THE GLASS UP AND OUT OF THE CAR. WHY THE MFG DOESN'T USE SAFETY GLASS, LIKE THE WINDSHIELD, INSTEAD OF TEMPERED GLASS WHICH BREAKS INTO A THOUSAND PIECES IS A MAJOR SAFETY ISSUE. FORTUNATELY I WAS ABLE TO MAINTAIN CONTROL OF THE CAR. THERE WAS NOTHING THAT HIT THE SUNROOF GLASS, IT JUST EXPLODED ON ITS OWN. *TR

3/2/2015

I BOUGHT MY CAR WITH 11K ON IT. IT WAS A DEALER USED CAR THAT HAD NEVER BEEN REGISTERED FOR THE ROAD. I HAD A 2009 CADILLAC, SO THIS IS WHAT I COMPARED THIS CAR TOO THEN. THE PASSENGER WIPER BLADE HAS "SCRATCHED" THE WINDSHIELD WHERE IT STOPS TO RETURN BACK DOWN. THIS HAS CAUSED A PERMANENT MARK IN THE WINDSHIELD, THE LENGTH OF THE BLADE. THIS BLOCKS YOUR VISION AT THE WORST TIME; WHEN IT IS RAINING OR SNOWING. NEXT UP ARE THE SAFETY FEATURE CONTROL LOCATIONS WHICH WERE VERY POORLY DESIGNED. THERE ARE 5? DIFFERENT ONES. TWO ARE ON THE LEFT DASH AREA, BUT OBSTRUCTED BY THE STEERING WHEEL. ANOTHER ONE IS ON THE STEERING WHEEL, NEXT TO OTHER CONTROLS AND I'VE TURNED IT OFF BY ACCIDENT. THERE ARE OTHERS, NOT EASILY ACCESSIBLE, BUT YOU HAVE TO OPERATE THE DRIVER INFO CENTER BY SEVERAL CLICKS TO ACCESS THEM. NOT VERY CONSISTENT. THE HORN IS MORE DIFFICULT TO OPERATE THAN ANY OTHER CAR IN MY LIFE! IN THE PAST, IF YOU PUSH THE LITTLE HORN ICON, IT BLOWS. WITH THIS CAR, YOU MUST PUSH AT THE BOTTOM OF THE WHEEL; I FOUND THIS OUT BY TESTING IT OVER AND OVER. THE HORN WILL NOT WORK IN AN EMERGENCY SITUATION BY MOST PEOPLE. SPEAKING OF COVERED CONTROLS BY THE STEERING WHEEL, THE START/STOP BUTTON IS OBSCURED UNLESS YOU TURN THE WHEEL OR LEAN SIDEWAYS. IF YOU JUST PULL INTO YOUR DRIVEWAY NORMAL, YOU CAN'T SEE IT. THE EMERGENCY 4-WAY FLASHER BUTTON IS NEXT TO THE START BUTTON, AND IS ALSO OBSCURED BY THE STEERING WHEEL. ELECTRICAL, MINOR BUT ANNOYING ISSUES INCLUDE THE HVAC SYSTEM AND MUSIC STORAGE. THIS THE THE WORST SYSTEM I HAVE EVER SEEN. IN ALMOST ANY CLIMATE (40'S DOWN TO BELOW ZERO), I HAVE TO TURN THE TEMP FROM 90, DOWN TO 66 TO STAY COMFORTABLE. TO USE AUTO-START, I HAVE TO REMEMBER TO PRESET ALL THE CONTROLS HOW I WANT THEM SET FOR THE NEXT MORNING! THE AUDIO MAKES UP ITS OWN SONG LISTS. THESE THINGS SHOULD NOT BE ON A 2015 CAR! I COULD GO ON EVEN MORE!

1/18/2016

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING UNKNOWN SPEEDS, THE BLIND SPOT MONITORING SYSTEM FAILED TO OPERATE AND THE SIDE ACTIVATION SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED SCHONER CHEVROLET (720 W MAPLE ST, HARTVILLE, OH 44632, (330) 267-9263) AND WAS INFORMED THAT THE BLIND SPOT SENSOR NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 44,000.

7/5/2018

2015 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO DEFECTIVE BLIND SPOT DETECTION SYSTEM. *LD *TR THE CONSUMER STATED HE HAD TO PAY ALMOST HALF THE REPAIRS WHICH IN COST IS OVER $600. *TR *JS

3/13/2019

AFTER GETTING GAS I SAT IN THE DRIVER SEAT, I ATTEMPTED TO PUT THE SEATBELT BUT NOTICED THE LAP BELT USING MISSING. THE SHOULDER BELT STILL WORKED. I LOOKED AT THE END BRACKET WHICH APPEARS TO BE BROKEN. A JAGGED BOLT APPEARS TO HAVE BROKEN. THE PILLAR RETRACTOR, TONGUE AND BUCKLE APPEAR INTACT. I DO HAVE PICTURES BUT HAVE TO FIGURE OUT HOW TO TRANSFER FROM CELLPHONE TO COMPUTER

8/31/2018

THE PASSENGER, REAR SEATBELT LOCKED AND WILL NOT RELEASE. DEALERSHIP STATED THE SEATBELT FAILED BUT DID NOT KNOW WHY, BUT IT NEEDED TO BE REPLACED. WE WERE PLACING GRANDSON INTO SAFETY SEAT AND WENT TO PULL THE SEATBELT (OVER SHOULDER) AND IT WOULD NOT RELEASE. DRIVER SIDE REAR WORKS PROPERLY AS WELL AS THE LAP BELT IN CENTER. THE CAR HAS APPROX. 70600 MILES. THE REAR SEATS ARE RARELY USED. COST OF REPAIR, (WITHOUT DISMANTLING IT) IS $385. THIS FAILURE CAUSED NO INJURIES, HOWEVER IF IT FAILS LOCKING UP IS IT POSSIBLE TO FAIL COMPLETELY AND NOT SERVE IT'S SAFETY COMPONENT REQUIREMENT.

10/28/2019

ON JUNE 30, 2015 I PURCHASED A 2015 CHEVY IMPALA FROM RED RIVER CHEVY, BOSSIER CITY, LA 71111, (318) 549-7500. ON JULY 17, 2015 THE ENTIRE MY LINK SYSTEM WHICH INCLUDES, ONSTAR, GPS, CD PLAYER AND SIRIUS XM RADIO QUIT WORKING. ONSTAR COULD NOT LOCATE MY VEHICLE. ON JULY 27, 2015 I TOOK MY CAR IN TO HAVE THE GPS/MY LINK FIXED. THEY HAD TO REPLACE THE WHOLE MODULE. BEFORE THE MY LINK FAILURE I KEPT HEARING A ROARING NOISE ON THE CAR AND SOMETIMES SMELLING A BURNING ODOR. I ASKED A LOCAL MECHANIC WHAT THAT COULD BE AND HE GAVE ME THE OPTION OF BALL BEARINGS, TIRES COULD MAKE THE NOISE AND CHECK THE BRAKES. I LOOKED ON YOUR WEBSITE FOR ANY RECALLS ON THE IMPALA AND THERE IS A RECALL FOR THE EMERGENCY BRAKE PADS STICKING TO THE TIRE THAT COULD RESULT IN A FIRE. I ASKED THE SERVICE DEPARTMENT TO FIX THE BRAKES RECALL. I WAS TOLD THERE IS NO FIX FOR THE BRAKES, BECAUSE THEY HAVEN'T RECEIVED THE SOFTWARE. I ASKED THE OWNER TO REFUND MY MONEY, BECAUSE I WAS AFRAID TO DRIVE THE CAR. HE DIDN'T WANT TO DO THAT AND TOLD ME IT WAS A USED CAR. I COULD TRADE THE CAR FOR ANOTHER VEHICLE AS A USED CAR TRADE IN. THIS DEALERSHIP KNEW THERE WAS A SAFETY RISK WITH THE BRAKES AND NO REPAIR FOR THE POSSIBLE FAILURE AND STILL SOLD ME THIS VEHICLE. THEY FAILED TO DISCLOSE THIS INFORMATION TO ME. IF MY CAR CAUGHT FIRE GOING DOWN AN INTERSTATE I WOULD NOT KNOW IT UNTIL IT WAS TOO LATE, PLUS I TAKE MY 83 YR OLD MOTHER IN THE CAR; I MAY NOT HAVE TIME TO GET HER OUT. THIS DEALERSHIP DID NOT CARE ABOUT MY SAFETY IN DRIVING THIS CAR. I WAS GIVEN A IMPALA LOANER WHILE THEY REPAIRED THE GPS AND IT ALSO HAS A BURNING ODOR. GENERAL MOTORS DOES NOT NEED TO SELL ANY CARS WITH THIS ISSUE UNTIL A FIX IS GIVEN. I COULD SEE IF I HAD THE CAR BEFORE A RECALL NOTICE, BUT I BOUGHT IT AFTER THE RECALL. THIS IS PURE NEGLIGENCE ON GENERAL MOTORS PART AND RED RIVER CHEVY. I WANT ALL OF MY MONEY BACK.

8/1/2015

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE SUNROOF SUDDENLY EXPLODED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,469.

1/13/2016

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HORN SYSTEM FAILED. THE CONTACT HAD TO PRESS THE HORN WITH FORCE TO BE ABLE TO SOUND A WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HORN SYSTEM WAS OPERATING NORMALLY. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

10/25/2016

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE REVERSING OUT OF A PARKING SPACE, THE REAR CAMERA FAILED TO OPERATE AND THE DRIVER'S SIDE LANE DEPARTURE ALERT FAILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DOAN CHEVROLET, 5049 W RIDGE RD, SPENCERPORT, NY 14559) WHERE IT WAS DIAGNOSED THAT THE MODULE HARNESS WAS CORRODED AND THERE WAS WATER INTRUSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO ASSIST THE CONTACT WITH HALF OF THE REPAIR COST. THE APPROXIMATE FAILURE MILEAGE WAS 41,990.

4/18/2018

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE REVERSING OUT OF A PARKING SPACE, THE REAR CAMERA FAILED TO OPERATE AND THE DRIVER'S SIDE LANE DEPARTURE ALERT FAILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DOAN CHEVROLET, 5049 W RIDGE RD, SPENCERPORT, NY 14559) WHERE IT WAS DIAGNOSED THAT THE MODULE HARNESS WAS CORRODED AND THERE WAS WATER INTRUSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO ASSIST THE CONTACT WITH HALF OF THE REPAIR COST. THE APPROXIMATE FAILURE MILEAGE WAS 41,990.

4/18/2018

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A LEAK IN THE TRUNK WHERE THE SPARE TIRE WAS LOCATED. THE CONTACT CALLED THE WALDORF CHEVROLET CADILLAC DEALER (301-645-7000, 2298 CRAIN HWY, WALDORF, MD 20601) AND WAS TOLD TO SCHEDULE A DIAGNOSTIC TESTING APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL, AND REFERRED THE CONTACT TO THE NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

11/1/2018

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 50 MPH, THERE WAS AN ABNORMAL ODOR OF BURNING BRAKE PADS. ON SEVERAL OCCASIONS, THE PARKING BRAKE ENGAGED INDEPENDENTLY AND, SOMETIMES, TOOK AN EXTENDED AMOUNT OF TIME TO DISENGAGE. THE VEHICLE WAS TAKEN TO ATHENS CHEVROLET (LOCATED AT 4110 ATLANTA HWY, ATHENS, GA 30606, (706) 549-3512). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V541000 (PARKING BRAKE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.

4/8/2019

4 TIRE SIDEWALL DRY ROT LEADING TO A PARTIAL SIDEWALL SEPARATION ON 1 TIRE, APPROXIMATELY 1 INCH IN SIZE. THESE WERE NEW 50,000 MI TIRES ON A NEW CHEVROLET. THEY WERE REPLACED AT 48,000 MI. , THERE WAS PLENTY OF TREAD AT TIME OF REPLACEMENT. ALL 4 WERE REPLACED BY DEALER. I HAVE A PICTURE IF NEEDED.

11/24/2019

LEAVING HOME GOING TO THE FUEL STATION TO GET GAS FOR MY CAR. I PULLED OUT OF THE GAS STATION AND STARTING DRIVING DOWN THE ROAD ABOUT 1 MIN IN TO DRIVE MY SERVICE LIGHT CAME ON STATING TO SERVICE MY POWER STEERING, I COULD NOT HANDLE THE CAR, THE STEERING WAS STIFF TO TURN, I HAD TO PULL OVER SHUT DOWN THE CAR WAITED A FEW MINUTES STARTED THE CAR BACK UP AND THE POWER STEERING RETURNED TO NORMAL. SENSE THEN, I HAVE HAD A FEW MORE OCCURRENCES WITH THE POWER STEERING.

12/30/2019