2017 Buick Encore Owner Complaints

APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ONE COULD HAVE ENTERED THE GARAGE. WE ARE TAKING THE CAR TO PLACE OF PURCHASE, KLICK LEWIS BUICK CHEV, PALMYRA, PA TO DETERMINE WHAT THEY WILL DO TO CORRECT THE PROBLEM. CHECKED RECALL AND FOUND NOTHING. SINCE THIS SELF STARTING COULD POSSIBLY CAUSE OTHER DAMAGE INCLUDING CARBON MONOXIDE IN A CLOSED AREA (DON'T KNOW IF IT WOULD HAVE SHUT OFF AFTER A SET SHORT TIME ON ITS OWN) THOUGHT IT SHOULD BE REPORTED AND A NOTICE SENT OUT TO ALL ENCORE OWNERS WARNING THEM OF THIS ISSUE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

7/19/2017

CAR WAS PARKED ON LEVEL GROUND OUTSIDE HOME. ATV ACCIDENTALLY RAN INTO REAR BUMPER OF CAR (HAD MOVED APPROXIMATELY 10 FEET). CAR ROLLED AWAY AND ENDED UP ROLLING DOWN A SMALL HILL, JUMPING A DITCH AND RESTING ON ANOTHER HILL. CAR MOVED APPROXIMATELY 300 FEET PRIOR TO COMING TO A STOP. WHEELS WERE NOTED TO BE TURNING AND ROLLING NORMALLY AND CAR HAD MINIMAL RESISTANCE TO MOVING. CAR WAS IN PARK WITH SECURE BREAK WHEN WE ARRIVED AT CAR.

3/6/2018

I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER SIDE - VISA-VERSA - GM REP SAW THE SEATBELTS AT MY HOME - I SHOWED THEM TO HIM. HE TOLD ME WHICH BELT BELONGS ON WHICH SIDE AND I TOLD HIM THEY WERE ON THE OPPOSITE SIDES. HE PICKED EACH UP AND SHOWED ME THE 'R-L' ON THE END OF THE BELT AND THE "R" WAS THE COLLAPSED BELT. THE GM REP SAID THE 'INTACT' BELT WOULD HAVE BRUISED THE PERSON, IT DID, MY PASSENGER. THIS CAN BE VERIFIED BY MY PASSENGER. AIRBAG SENSOR DISPENSED GAS DURING SAME ACCIDENT-AIRBAG DID NOT DEPLOY. THE CAR HAD OVER $10K DAMAGE, FIXED - GM REP CHECKED CAR BECAUSE I CONTINUALLY SAYING THE BRAKES AND SEATBELT FAILED TO ANYONE AT WEST POINT THAT WOULD LISTEN. AFTER CHECKING CAR HE STATED NOTHING WAS WRONG. DIFFERENT DEALERSHIP DIAGNOSTIC EQUIP SHOWED AIRBAG WAS FIXED BUT SEATBELT NEVER RECALLED, THEN THE STORY CHANGED THAT IT WAS. THE DIAGNOSTIC INFO PRINTOUT SHOWED WHERE I 'BRAKED' BUT THEN NO INFO RECORDED ANYWHERE. MY PASSENGERS SEATBELT WORKED, I WAS THROWN INTO STEERING WHEEL AND WAS INJURED. I HAVE BEEN IN CONTACT WITH GM CEO WITH LETTERS AND THE CLAIMS DEPT WHO TELL ME THEY CAN'T HELP ME. IF MY LEASE WASN'T RECALLED AND I APPARENTLY HAD THE ABOVE ISSUES, THEY SHOULD HAVE FIXED THEM BEFORE MY RECEIVING IT. THEY WOULD NOT EVEN SPEAK TO MY PASSENGER, OFFICER AT ACCIDENT, TOW TRUCK DRIVER WHO SAW THE SEATBELT HANGING OUT MY DOOR AT THE SCENE. I AM STILL BEING TREATED AND ONLY WANT FAIRNESS AND A DIFFERENT CAR. THIS ONE HAS HAD SO MANY LITTLE PROBLEMS AND ODDITIES BESIDES WHAT I AM DISCUSSING.

9/10/2018

TL* THE CONTACT OWNS A 2017 BUICK ENCORE. THE CONTACT STATED THAT WHILE DISTRACTED BY AN INSECT ON THE WINDSHIELD, THE VEHICLE REAR ENDED A 2019 GMC ARCADIA. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN THE CONTACT AND HIS HEAD STRUCK THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO HIS HEAD AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. IN ADDITION, THERE WAS SMOKE EMERGING FROM UNDERNEATH THE HOOD. THE VEHICLE WAS TOWED TO KELLY BUICK (585 STATE AVE, EMMAUS, PA 18049 (610) 364-5957) WHERE IT WAS RECOMMENDED TO CONTACT ON STAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 923908 HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 41,000.

8/7/2019

APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ONE COULD HAVE ENTERED THE GARAGE. WE ARE TAKING THE CAR TO PLACE OF PURCHASE, KLICK LEWIS BUICK CHEV, PALMYRA, PA TO DETERMINE WHAT THEY WILL DO TO CORRECT THE PROBLEM. CHECKED RECALL AND FOUND NOTHING. SINCE THIS SELF STARTING COULD POSSIBLY CAUSE OTHER DAMAGE INCLUDING CARBON MONOXIDE IN A CLOSED AREA (DON'T KNOW IF IT WOULD HAVE SHUT OFF AFTER A SET SHORT TIME ON ITS OWN) THOUGHT IT SHOULD BE REPORTED AND A NOTICE SENT OUT TO ALL ENCORE OWNERS WARNING THEM OF THIS ISSUE. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

7/19/2017

I WAS DROPPING MY KIDS TO SCHOOL. I WAS IN LINE OF DROP OFF. I STOPPED MY CAR PUT MY CAR IN PARK AND REMOVED MY FOOT FROM BRAKE. SUDDENLY I NOTICED THAT MY CAR WAS MOVING JUST LIKE IN THE SPEED OF NEUTAL. I PUSHED THE BRAKES HARD BECAUSE MY CAR WAS ABOUT TO HIT THE CAR INFRONT OF ME. I CHECKED THE THE SHIFT WAS STILL IN THE PARK. SO IN SHORT, CAR WAS STILL MOVING WHEN IN PARK. SCARRY!!!!

1/26/2018

TL* THE CONTACT OWNS A 2017 BUICK ENCORE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BRAKED ON ITS OWN AND THE STABILITY TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (GAINESVILLE BUICK GMC, 2101 NORTH MAIN STREET, GAINESVILLE, FL, 352-372-2583) WHERE A ROAD TEST WAS PERFORMED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ACKNOWLEDGED THAT THERE WAS AN ISSUE THAT NEEDED TO BE INVESTIGATED. THE FAILURE MILEAGE WAS 1,200.

9/6/2017

REAR BRAKES GROAN FOR FIRST FEW APPLICATIONS IN WET AND DAMP WEATHER. DEALER APPLIED A GM TSB BUT PROBLEM STILL REMAINS. GM SAYS NOTHING MORE CAN BE DONE.

1/22/2018

I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER SIDE - VISA-VERSA - GM REP SAW THE SEATBELTS AT MY HOME - I SHOWED THEM TO HIM. HE TOLD ME WHICH BELT BELONGS ON WHICH SIDE AND I TOLD HIM THEY WERE ON THE OPPOSITE SIDES. HE PICKED EACH UP AND SHOWED ME THE 'R-L' ON THE END OF THE BELT AND THE "R" WAS THE COLLAPSED BELT. THE GM REP SAID THE 'INTACT' BELT WOULD HAVE BRUISED THE PERSON, IT DID, MY PASSENGER. THIS CAN BE VERIFIED BY MY PASSENGER. AIRBAG SENSOR DISPENSED GAS DURING SAME ACCIDENT-AIRBAG DID NOT DEPLOY. THE CAR HAD OVER $10K DAMAGE, FIXED - GM REP CHECKED CAR BECAUSE I CONTINUALLY SAYING THE BRAKES AND SEATBELT FAILED TO ANYONE AT WEST POINT THAT WOULD LISTEN. AFTER CHECKING CAR HE STATED NOTHING WAS WRONG. DIFFERENT DEALERSHIP DIAGNOSTIC EQUIP SHOWED AIRBAG WAS FIXED BUT SEATBELT NEVER RECALLED, THEN THE STORY CHANGED THAT IT WAS. THE DIAGNOSTIC INFO PRINTOUT SHOWED WHERE I 'BRAKED' BUT THEN NO INFO RECORDED ANYWHERE. MY PASSENGERS SEATBELT WORKED, I WAS THROWN INTO STEERING WHEEL AND WAS INJURED. I HAVE BEEN IN CONTACT WITH GM CEO WITH LETTERS AND THE CLAIMS DEPT WHO TELL ME THEY CAN'T HELP ME. IF MY LEASE WASN'T RECALLED AND I APPARENTLY HAD THE ABOVE ISSUES, THEY SHOULD HAVE FIXED THEM BEFORE MY RECEIVING IT. THEY WOULD NOT EVEN SPEAK TO MY PASSENGER, OFFICER AT ACCIDENT, TOW TRUCK DRIVER WHO SAW THE SEATBELT HANGING OUT MY DOOR AT THE SCENE. I AM STILL BEING TREATED AND ONLY WANT FAIRNESS AND A DIFFERENT CAR. THIS ONE HAS HAD SO MANY LITTLE PROBLEMS AND ODDITIES BESIDES WHAT I AM DISCUSSING.

9/10/2018

DON'T EXCEL UNSAFE BELTS NEED TO BE INSPECTED.

9/24/2018

I WAS DROPPING MY KIDS TO SCHOOL. I WAS IN LINE OF DROP OFF. I STOPPED MY CAR PUT MY CAR IN PARK AND REMOVED MY FOOT FROM BRAKE. SUDDENLY I NOTICED THAT MY CAR WAS MOVING JUST LIKE IN THE SPEED OF NEUTAL. I PUSHED THE BRAKES HARD BECAUSE MY CAR WAS ABOUT TO HIT THE CAR INFRONT OF ME. I CHECKED THE THE SHIFT WAS STILL IN THE PARK. SO IN SHORT, CAR WAS STILL MOVING WHEN IN PARK. SCARRY!!!!

1/26/2018

POOR ACCELERATION CAUSING INCREASE IN FORCE ON GAS PEDAL. HAPPENS AT RANDOM TIMES WHILE ON FLAT SURFACES, GOING UP HILL, AROUND CURVES WITH AC ON OR OFF. ONCE ACCELERATION KICKS IN, SPEED INCREASES CAUSING THE NEED FOR APPLYING THE BREAKS. REQUIRES ADDITIONAL SPACE WHEN PULLING OUT ON THE ROAD TO ENSURE ENOUGH TIME TO ACHIEVE PROPER SPEED. TOOK TO CERTIFIED DEALERSHIP FOR SERVICE. TECH UNABLE TO DUPLICATE ISSUE AND SINCE NO CODES OR SERVICE LIGHT, THEY ARE UNABLE TO FIX THE ISSUE. PICKED UP THE CAR FROM DEALERSHIP. NEXT DAY ISSUE CONTINUES. CAR WOULD ALSO CONTINUE TO ACCELERATE WHEN FOOT REMOVED FROM PEDAL (ALMOST LIKE CRUISE CONTROL WAS ON), PRESSED ON BREAKS WHICH DID NOT MAKE A DIFFERENCE. HAD TO MOVE TO SIDE OF ROAD & CONTINUE TRY & STOP. MADE A SECOND APPOINTMENT TO RETURN CAR BACK TO DEALERSHIP. AFRAID OF TRANSPORTING PEOPLE IN VEHICLE DUE TO UNKNOWN/STICKING ACCELERATOR ISSUES.

8/19/2019

THE WIPER BLADES FAILED TO WORK DURING A WET HEAVY SNOW FALL. THE WIPERS REMOVED THE SNOW VERY WELL ON THE UP STROKE BUT ON THE DOWN STROKE THE WIPERS PACKED THE SNOW ON THE COWLING UNTIL IT GOT TO A POINT THAT THE WIPERS COULD NOT COMPLETE THE CYCLE AND THEY WOULD STOP WORKING. I HAVE A VIDEO USING A BATH TOWEL TO SIMULATE SNOW AND HOW TO STOPPED THE BLADES FROM WORKING. THE VIDEO IS TOO LARGE TO SEND IT IN THE SPACE PROVIDED BUT I AM SURE IT WILL SEND VIA E MAIL. I ALSO HAVE NOTES WRITTEN IN REAL TIME ON ALL CONVERSATIONS WITH BUICK/GM AND TWO DEALERSHIPS. I ALSO HAVE A LETTER AND A CONDEMNING E MAIL FROM BUICK/GM AND THESE PUT ME OVER THE ALLOTTED CHARACTERS. *JS

8/3/2018

5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID NOT EVEN LET ME MOVE OUT OF THE ROAD WAY. AND NOW 3 WEEKS AGO I WAS GOING DOWN A STREET GOING 45 MPH WHEN THE PERSON IN FRONT OF ME STOPPED ALL OF A SUDDEN AND I HIT MY BRAKE SO HARD BUT THEY HAD NOT RESPONDED WHICH LED ME TO CRASH IN FRONT OF THE PERSON IN FRONT OF ME. LUCKILY NEITHER OF US WERE INJURED BUT NOW FOR SURE I KNOW I DO NOT FEEL SAFE DRIVING ANY OF GENERAL MOTORS CARS WHETHER IS BE BUICK OR GMC.

9/14/2018

THE 2017 BUICK ENCORE WOULD BLOW OUT A LARGE AMOUNT OF WHITE SMOKE AND DIE IN COLDER WEATHER ANYTIME YOU STEP OFF THE GAS PEDAL. IT DID RE-START, HOWEVER WOULD DIE SEVERAL TIME IMMEDIATELY UNTIL IT STOP SMOKING. ONCE IT HESITATED AT HIGHWAY SPEED WHEN I LET OFF THE GAS DUE TO TRAFFIC AND ALMOST DIED. THE DEALERSHIP STATED THAT THE CAR COMPUTER SHOWED NO PROBLEMS AND NOTHING COULD BE DONE. THEY ADMITTED IT SHOULD HAVE RECORDED THE PROBLEM I HAD, BUT DID NOT. BUT THE COMPUTER WAS STILL TRUSTWORTHY TO ADVISE IF THE CAR HAD A PROBLEM. I HAS TWO NEAR COLLISIONS DUE TO THE CARE PROBLEMS JUST A FEW WEEKS PRIOR TO TAKING IT IN. I WAS ADVISED THAT IT WAS NOT POSSIBLE TO OBTAIN A PRINT OUT OF THE WHAT THE INSPECTED BECAUSE IT WAS IN THE COMPUTER AND NON-PRINTABLE. I FEEL THE VEHICLE IS UNSAFE TO CAR, NOT KNOWING IF THE ENGINE WILL JUST STOP, AND NOT ABLE TO FIND OUT WHY IT STOP IN THE BEGINNING. THE DEALERSHIP ADVISED I MAY NEED TO WAIT TILL NEST WINTER TO CHECK IT AGAIN. THE FACT IT ALMOST CAUSE AN ACCIDENT WAS NOT IMPORTANT.

3/13/2019

POOR ACCELERATION CAUSING INCREASE IN FORCE ON GAS PEDAL. HAPPENS AT RANDOM TIMES WHILE ON FLAT SURFACES, GOING UP HILL, AROUND CURVES WITH AC ON OR OFF. ONCE ACCELERATION KICKS IN, SPEED INCREASES CAUSING THE NEED FOR APPLYING THE BREAKS. REQUIRES ADDITIONAL SPACE WHEN PULLING OUT ON THE ROAD TO ENSURE ENOUGH TIME TO ACHIEVE PROPER SPEED. TOOK TO CERTIFIED DEALERSHIP FOR SERVICE. TECH UNABLE TO DUPLICATE ISSUE AND SINCE NO CODES OR SERVICE LIGHT, THEY ARE UNABLE TO FIX THE ISSUE. PICKED UP THE CAR FROM DEALERSHIP. NEXT DAY ISSUE CONTINUES. CAR WOULD ALSO CONTINUE TO ACCELERATE WHEN FOOT REMOVED FROM PEDAL (ALMOST LIKE CRUISE CONTROL WAS ON), PRESSED ON BREAKS WHICH DID NOT MAKE A DIFFERENCE. HAD TO MOVE TO SIDE OF ROAD & CONTINUE TRY & STOP. MADE A SECOND APPOINTMENT TO RETURN CAR BACK TO DEALERSHIP. AFRAID OF TRANSPORTING PEOPLE IN VEHICLE DUE TO UNKNOWN/STICKING ACCELERATOR ISSUES.

8/19/2019

CAR WAS PARKED ON LEVEL GROUND OUTSIDE HOME. ATV ACCIDENTALLY RAN INTO REAR BUMPER OF CAR (HAD MOVED APPROXIMATELY 10 FEET). CAR ROLLED AWAY AND ENDED UP ROLLING DOWN A SMALL HILL, JUMPING A DITCH AND RESTING ON ANOTHER HILL. CAR MOVED APPROXIMATELY 300 FEET PRIOR TO COMING TO A STOP. WHEELS WERE NOTED TO BE TURNING AND ROLLING NORMALLY AND CAR HAD MINIMAL RESISTANCE TO MOVING. CAR WAS IN PARK WITH SECURE BREAK WHEN WE ARRIVED AT CAR.

3/6/2018

THE LOCKING LEVER FOR THE TILT/TELESCOPIC STEERING COLUMN WILL NOT STAY LOCKED THE LEVER FALLS OUT OF THE LOCKED POSITION AND THE COLUMN COLLAPSES WHILE DRIVING I REPORTED THIS TO MY SERVICING DEALERSHIP OVER TWO WEEKS AGO AND HAVE NO INDICATION THEY HAVE ORDERED A REPLACEMENT PART

4/26/2019

THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.

9/14/2018

REAR SEATBELT WOULD NOT RETRACT. ALL INSTRUMENTS STOPPED WORKING MOMENTARILY WHILE DRIVING.

3/5/2019

See attached document for complaint

4/30/2024

The contact owns a 2017 Buick Encore. The contact stated while driving at approximately 45 MPH, the accelerator pedal was depressed, and the vehicle hesitated with the check engine warning light illuminated. The contact stated that the vehicle lost motive power and then suddenly jerked forward. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the turbocharger was failing and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact researched online and related the failure to Special Coverage Turbocharger Replacement: N232395330; however, the VIN was not included. The failure mileage was approximately 118,000.

5/7/2025

THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART THE CAR. SHE DID NOT REALIZE THE VEHICLE ENGINE WAS OFF UNTIL SHE.PRESSED ON THE GAS TO MAINTAIN SPEED. SHE PANICKED AND TURNED TO ME AS AN ENGINEER WITH 40 YEARS IN THE AUTOMOTIVE INDUSTRY. I KEPT HER CALM AND INSTRUCTED HER WHAT TO DO. ONLY WHEN WE WERE ON THE SIDE OF THE ROAD DID WE DETERMINE SHE HAD ACCIDENTALLY TURNED OFF THE ENGINE WHEN TUNING THE RADIO. WITH NO WARNING OR INDICATION THE ENGINE WAS OFF THE RESULTS COULD HAVE BEEN CATASTROPHIC. HER COLLEAGUE AT WORK ALSO DID THIS IN HIS LEXUS. THE PROXIMITY OF THE START\STOP BUTTON TO OTHER SIMILAR CONTROLS APPEARS TO BE A FACTOR IN THESE INCIDENTS. NO WARNING FROM THE VEHICLE NOT NOTICE FROM THE MANUFACTURER OF THE SALES DEALERSHIP OF THIS POSSIBILITY AND WHAT TO DO DOES NOT PREPARE THE DRIVER FOR WHEN THIS OCCU.

9/14/2018

This car is not mine but someone somehow fraudulently registered it in my name. I got the VIN # from truth finder when I did a search on myself. Please help.

2/24/2025

THE STABLITRAK LIGHT CAME ON AND VEHICLE HAS A THROBBING COMING FROM REAR OF VEHICLE, TAKING VEHICLE INTO HAVE CHECKED AS WHEN YOU APPLY BRAKES IT IS FELT. THE THROBBING ALSO HAPPENS WHEN VEHICLE IS STATIONARY AND DEALER ADVISED NOT TO DRIVE

12/24/2020

Suspension problems rattle in front end.Found both front stabilizer links failed in test drive. Had to replace front stabilizer links on both sides in front.

4/16/2024

I was sitting at the bank drive through about to leave when out of nowhere I got a warning sign on my dashboard that said service stabilitrak my engine light starts flashing and my stabilizer light came on. My suv acted like it lost power and I had problems getting it to go it was like my gas petal was stuck for a second. When the car shifted it self it started jerking.

6/27/2023

The contact owns a 2017 Buick Encore. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.

10/29/2024

MY DRIVER SIDE HEADLIGHT WILL NOT LIGHT UP ORANGE FOR A SIGNAL. THE DEALERSHIP BUT A NEW LIGHT ON THE ENCORE AND IT STILL DOESN'T WORK. NO ONE HAS ANY IDEA WHAT THE PROBLEM IS OR HOW TO FIX IT. THE LIGHT WORKS FINE EXCEPT THE TOP LIGHT THAT LOOKS LIKE AN UPSIDE DOWN CHECK MARK WILL NOT LIGHT UP ORANGE FOR THE SIGNAL.

7/9/2020

Electrical System/Technical Issues with Intellink features. Vehicle will not come out of VALET Mode. Wifi shows several addresses of info I'm never used & I'm not using. The Cruise Control feature of vehicle Has Never worked since car was purchased Brand New off the lot. Warning signal constantly appears on dashboard in red for a second but unable to read it* too brief. The dealership has all the info. Part was already replaced. Has been reset many times over & reported then it starts back for no clear stated reason. Dealership will have best date info. Please assist.

8/9/2021

Electrical System/Technical Issues with Intellink features. Vehicle will not come out of VALET Mode. Wifi shows several addresses of info I'm never used & I'm not using. The Cruise Control feature of vehicle Has Never worked since car was purchased Brand New off the lot. Warning signal constantly appears on dashboard in red for a second but unable to read it* too brief. The dealership has all the info. Part was already replaced. Has been reset many times over & reported then it starts back for no clear stated reason. Dealership will have best date info. Please assist.

8/9/2021

The contact owns a 2017 Buick Encore. The contact stated while his daughter was driving at various speeds, the check engine warning light illuminated and the vehicle stalled inadvertently. The contact's daughter was unable to restart the vehicle. The vehicle was towed to an independent mechanic on three separate occasions where the turbo charger, the under-boost sensor, and spark plugs were replaced. However, the failure recurred several days after the repair. The contact stated that the failure had been recurring predominantly while driving 70-80 MPH. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000. THE CONSUMER STATED THE DEALERSHIP WAS NOTIFIED AND ADVISED THE AFTER MARKET TURBO WAS THE CAUSE OF THE FAILURE. AFTER THE TURBO WAS REPLACED, THE CATLYTIC CONVERTOR BECAME AN ISSUE. THE CONSUMER STATED THERE WAS A NEW DRAGGING NOISE.

5/6/2022

The contact owns a 2017 Buick Encore. The contact stated when the vehicle was first started, the vehicle accelerated to approximately 10 MPH and then the vehicle shifted into LIMP Mode. The contact stated that the check engine and stabili-trak warning lights were illuminated. The contact had taken the vehicle to an Auto Parts store where DTC code: P2138 was retrieved. The failure was related to the accelerator position sensor. The contact was informed that the accelerator pedal needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 22,000.

9/11/2023

P215/55R18 94H M+S Nothing has happened yet, but we need to get all new tires! When we got these [XXX] they were 80,000 mile tires. The mileage on our car when installed was 33,231 and is now 74,434, so no where near 80,000 miles. There are cracks all around all 4 tires L Front the worst, on the sidewall by the tread! We have only been back to Sams once for rotation etc., because it is 20 miles away, so we do it locally at our Buick dealership, or the Les Schwab tire store every 3500 miles. Needless to say we will not be going back to Sams to get tires, ever again! I seriously have never seen tires so bad, and there isn't any recall on them. I know there are 5 complaints about these tires, at least the Goodyear Assurance MaxLife! One comment from a Sams in Kingston, NY was that, "that was the 19th one with the same problem". This was on the inner sidewall, and mine is on the outside, but I cannot see the inside, it probably looks the same! We hadn't noticed until the Dealership pointed it out when they serviced the car. SAMS, where we got them won't do anything, saying it is weather related cracking????? Seriously, I have never had a tire that looks like these do! As you can see from the photos attached, that there should have been enough tread to get us through the summer, but they are not SAFE! Just glad nothing has happened! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/22/2024

See attached document for complaint

4/30/2024