2016 Volkswagen Tiguan Owner Complaints

WHEN PULLING OUT OF MY DRIVEWAY, I HEARD A TEARING SOUND COMING FROM MY STEERING WHEEL. FOLLOWING THE NOISE, MY AIRBAG WARNING LIGHT CAME ON. THE AIRBAG IS DEACTIVATED PER THE OWNERS MANUAL AND WILL NOT FUNCTION PROPERLY IN AN ACCIDENT. I REALIZED LATER ON IN MY DRIVE THAT THE CONTROLS ON THE STEERING WHEEL AND THE HORN ALSO DO NOT WORK. IT IS QUITE DANGEROUS TO DRIVE AS ANOTHER DRIVER THAT DAY SWERVED INTO MY LANE WITHOUT CHECKING AND I HAD NO METHOD OF ALERTING THE DRIVER BECAUSE MY HORN DOESNT WORK NOR DO I HAVE THE PROTECTION OF AN AIRBAG. I GOT MY CAR DIAGNOSED WITH VW AND THEY CONFIRMED THAT THE CLOCK SPRING HAS MALFUNCTIONED AND NEEDS TO BE REPLACED. THIS IS THE SAME ISSUE THAT CAUSED VW TO RECALL HUNDREDS OF THOUSANDS OF VEHICLES UP TO I BELIEVE THE 2012 MODEL YEAR. THIS RECALL WAS SUBSEQUENTLY INVESTIGATED BY THE NHTSA UP TO I BELIEVE MODEL YEAR 2014 BUT I DO NOT KNOW THE RESULTS OF THAT INVESTIGATION, CLEARLY VW HAS NOT ADDRESSED THIS PREVAILING ISSUE OR PROPERLY ENCOMPASSED ALL AFFECTED VEHICLES AS MY MODEL IS 2016 AND IT IS STILL HAPPENING.

1/26/2018

MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.

8/27/2018

SAFETY ISSUE! LEASED THE VEHICLE IN JANUARY. TWO INCIDENTS WHEN ALL VEHICLE LIGHTS TURN OFF WHILE DRIVING IN THE DARK. HAPPENS WHEN IN MOTION AND WHEN IT IS DARK OR FOGGY OUT. HAVE BROUGHT IN TO VOLKSWAGEN DEALER 2 TIMES FOR REPAIR AND HAPPENED AGAIN FOR THE THIRD TIME WHILE DRIVING IN THE DARK. WHEN THIS OCCURS THE WIPERS ALSO GO OFF AUTOMATICALLY YET IT IS NOT RAINING. THEN WHEN THE VEHICLE IS PARKED, THE HEADLIGHTS STAY ON AND WILL NOT TURN OFF AND KILLS THE BATTERY.

10/7/2016

THE EMERGENCY FLASHERS OR HAZARD LIGHTS ARE INOPERATIVE. ALSO WIPERS TURN ON BY ITSELF OCASSIONALY.

10/26/2017

REAR DOOR THE REAR DOOR (LEFT) HAS A DEFECT. SINCE NEW IT HASN'T BEEN FIXED PROPERLY. LAST WEEK IT OPENED BY ITSELF WHILE RIDING OVER 45 MPH. WHEN IT HAPPENED THE DOOR INDICATOR WASN'T ON. NO INDICATION TO ME. EXCEPT FOR MY DAUGHTER SCREAMINGS. MY DAUGHTER WAS SITTING NEXT TO THE DEFECTIVE DOOR WHEN IT HAPPENED. IT WAS SERVICED AT THE DELEARSHIP FOR THAT DOOR BUT IT STAYED THE SAME. IT DOESN'T CLOSE COMPLETELY.

11/23/2016

AFTER GETTING IN TO THE DRIVERS SEAT ON 11/24/2016 I SHUT THE DOOR AND THE WINDOW SHATTERED ONTO ME.THERE WAS PREVIOUSLY NOTHING WRONG WITH THE WINDOW. THE CAR WAS STATIONARY AND WAS PARKED ON A CITY STREET. I DO NOT HAVE AN INVOICE YET BECAUSE I DROPPED OFF MY CAR TODAY TO THE DEALERSHIP.

11/25/2016

WHILE IN THE MIDDLE A A 5 WAY BOSTON INTERSECTION MY POWER STEERING FAILED WITHOUT WARNING AND I WAS UNABLE TO DIRECT MY CAR IN BUSY TRAFFIC. I WAS ABLE TO REMAIN CALM AND TURN ON HAZARD LIGHTS TO GET MYSELF OUT OF HARMS WAY, BUT WAS EXTREMELY LUCKY. THE STEERING LIGHT CAME ON IMMEDIATE, BUT THERE WERE NO NOISES, NO PREVIOUS ISSUES, AND NO WAY OTHER THAN LUCK FOR ME TO PREVENT A SERIOUS ACCIDENT.

1/21/2019

MY VEHICLE WAS IN MOTION PULLING OUT OF MY DRIVEWAY AND TURNING ONTO THE STREET WHEN THE STEERING FAILED COMPLETELY AND I WAS UNABLE TO DIRECT MY CAR. TO AVOID BLOCKING TRAFFIC I HAD TO PULL INTO MY NEIGHBORS FRONT YARD. THE CAR WAS IN MOTION AND AROUND OTHER CARS WHEN I LOST CONTROL. THIS IS THE SECOND INCIDENT WITH THIS VEHICLE.

5/6/2019

CHECK ENGINE LIGHT WENT ON FOR NO APPARENT REASON. HAD TAKEN MY CAR FOR A BATTERY RECALL ISSUE AND WAS TOLD BY VW SERVICE PROVIDER THAT THEY WOULD NOT COVER THE PROBLEM. NEXT DAY CHECK ENGINE SIGN POPPED UP. I HAVE NEVER DRIVEN A WORSE CAR IN MY ENTIRE 20 YEARS.

7/18/2018

I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW

10/4/2018

THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.

6/24/2019

I PARKED MY VEHICLE IN THE YMCA PARKING . I TURNED OFF THE PUSH BUTTON KEYLESS ENTRY.I EXITED THE VEHICLE AND LOCKED THE KEYLESS ENTRY SYSTEM AND ENTERED THE YMCA. I COMPLETED MY BUSINESS AND EXITED THE Y APPROXIMATELY 3 MINUTES LATER. MY VEHICLE HAD ROLLED LEFT STRIKING THE REAR CORNER OF A PARKED VEHICLE,THEN EXITED THE PARKING LOT AND STRIKING ANOTHER VEHICLE PARKED ON THE STREET. IF WE ASSUME I LEFT MY VEHICLE IN DRIVE POSITION,THERE IS NO ALARM,BELL,WHISTLE OR SAFETY SYSTEM IN PLACE ON A 2016 VOLKSWAGEN TIGUAN TO PREVENT DRIVERS FROM A SIMILAR ACCIDENT. VOLKSWAGEN HAS A RECALL ON 679,000 VEHICLES WITH WHAT APPEARS TO BE THE SAME PROBLEM. THE 2016 TIGUAN SHOULD BE ,BUT IS NOT ON THIS RECALL LIST. A PERSON FROM VW INFORMED ME THAT RECALL WAS FAIRLY NEW AND THE TIGUAN COULD END UP UNDER RECALL YET . SHOULD THEY WAIT UNTIL MORE TIGUANS HAVE ACCIDENTS? MY RESEARCH SHOWS THAT MANY MAKES AND MODEL VEHICLES HAVE LIGHTS OR ALARMS IN PLACE,INCLUDING SOME WHEN THE VEHICLE DOOR IS OPENED.

10/8/2019

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

3/8/2022

2016 Volkswagen Tiguan - CLOCK SPRING IS BROKEN & THE PART IS BACKORDERED "INDEFINITELY”. MY AIRBAGS, HORN, AND STEERING WHEEL CONTROLS NO LONGER WORK. VW WANTED TO CHARGE ME THE DIAGNOSTIC FEE ( A LITTLE OVER $100) TO PUT ME ON THE WAITING LIST FOR A REPLACEMENT PART. THEN TOLD ME I WAS OVER 3000TH ON THE "WAITING LIST". ABSOLUTELY UNACCEPTABLE & A MAJOR SAFETY HAZARD. MY CAR IS BASICALLY WORTHLESS UNTIL THEY START REMANUFACTURING THE PART. NO TIMELINE GIVEN FOR THIS PROCESS. WILL VW COVER THIS? I CANNOT BELIEVE THIS IS BEING ALLOWED & APPARENTLY IGNORED. Check engine light came on early March 2022. Took it to VW to have checked out. Spent $465 on an intake valve hand cleaning, 4 new spark plugs, and a vehicle inspection. No more than a week later I started hearing clicking noises coming from the steering wheel when I turned. One turn caused a loud pop....after that pop, my airbag light dinged on. My airbags do not work (but can deploy at any time?? WHAT), my horn doesn't work, and neither do any steering controls. In sum: No replacement parts are available / Told I was over 3000th in line for when they start “remanufacturing” the part / Given no timeline of manufacture / Told there was nothing I can do. Took the car to a place that specializes in Audis & VWs. He scanned the car for free and repeated the same thing as VW but put me on two different waiting lists. He said that there are some clock springs available that are made in china and are crap/will not last. He mentioned they could put the “wrong part” in as a replacement for $700 and only the airbag would work, but I would still need to get the correct steering clock from VW put in whenever it’s available. I haven’t decided if I’m going to have that done yet….but in regards to the correct part, they will call when they have the part but that it would probably be 1.5- 2 YEARS. UNREAL. HOW IS THIS ALLOWED? WHAT DO I DO? WILL THE CAR EVEN PASS INSPECTION? CAN IT STILL BE INSURED? HELP!!!

4/28/2022

'TAKATA RECALL' GAS FUEL GAGE WAS ON E WHEN I HAD JUST FUEL MY CAR THAT SAME DAY. NO RED LIGHT POPED UP. EVERY TIME I TURN ON THE CAR GAS FUEL GAGE WOULD BE ON A DIFFERENT POSITION. COUPLE DAYS AFTER IT WAS BACK TO NORMAL

6/15/2019

I BOUGHT THIS CPO VEHICLE JULY 2018 WITH APPROX. 32,000 MILES. DROVE PERFECTLY WITHOUT ANY MAINTENANCE OUTSIDE OF TYPICAL OIL CHANGE, TIRE SWAPS, ROTATIONS, ALIGNMENTS, ETC. MID-NOVEMBER 2019 I LEAVE HOME AROUND LUNCH TIME, BACK OUT OF GARAGE AND PULL UP TO TURN ON TO THE ROAD, THE BATTERY LIGHT COMES ON AND I CAN'T ACCELERATE THE VEHICLE. TRY JUMPING IT, STILL WON'T START. TOW IT TO A LOCAL MECHANIC WHO WORKS ON VW/AUDIS TURNS OUT IT IS A FUEL PUMP MODULE FAILURE. GETS REPLACED AND EVERYTHING SEEMS TO BE IN ORDER. END OF JANUARY 2020, TRY TO LEAVE FOR WORK, BATTERY AND EPC LIGHT COME ON. TRY TO JUMP THE BATTERY,NOTHING. GET THE BATTERY TESTED AND IT TESTED GOOD. TOWED IT TO VW DEALERSHIP, AGAIN, FUEL PUMP MODULE. THIS TIGUAN IS A CPO BUT THE FUEL PUMP MODULE WAS NOT COVERED UNDER WARRANTY DUE TO MAINTENANCE OUTSIDE OF VW DEALERSHIP. GET THE TIGUAN BACK, EVERYTHING SEEMS TO AGAIN BE IN ORDER BUT TOOK EXTRA PRECAUTIONS DRIVING AND THE LOCATIONS I DRIVE TO DUE TO LIVING IN ALASKA (AKA A VERY REMOTE PLACE) BECAUSE I DID NOT WANT TO BE STRANDED SOMEWHERE WITHOUT CELL SERVICE, WHICH OCCURS FREQUENTLY. NOT EVEN TWO WEEKS LATER, LEAVING WORK TO GO HOME AND AS I BACK OUT, THE VEHICLE BATTERY LIGHT AGAIN COMES ON AND I CAN'T MOVE THE VEHICLE. TRY JUMPING THE BATTERY, NOTHING. TOWED IT TO VW DEALERSHIP YET AGAIN (CLOSEST VW DEALERSHIP IS APPROX. 50 MILES, SO TOWING BECOMES PRICEY THIRD TIME AROUND) AND IS CURRENTLY BEING FIXED FOR THE FUEL PUMP WITHIN THE FUEL TANK WHICH IS APPARENTLY SEPARATE FROM THE FUEL PUMP MODULE. I AM NEARING A POTENTIAL $2,000 IN MAINTENANCE (TWO FUEL PUMPS AND LABOR + POTENTIAL MAINTENANCE AND LABOR FOR FUEL PUMP IN FUEL TANK IF NOT COVERED UNDER CPO WARRANTY). THIS VEHICLE QUICKLY BECAME UNRELIABLE AND HAVE HAD TO ALTER MY LIFESTYLE FOR MY OWN PEACE OF MIND/SAFETY DRIVING THIS VEHICLE.

2/19/2020

BROUGHT 2016 TIGUAN LESS THAN 10 MONTHS, NOTICED SCRAPING NOISES WHEN BREAKING AT LOCAL SPEED. ALSO HEAR CLANKING NOISE OCCASIONALLY FROM BOTTOM OF THE VEHICLE. SENT CAR TO VOLKSWAGEN SERVICE CENTER AND FOUND THE REAR ROTORS PITTED AND RUSTED. SERVICE CENTER JUST CLEAN THE SURFACE AND SUGGEST TO REPLACEMENT WHEN NOISE RETURN. CALL VOLKSWAGEN CUSTOMER SERVICE OPEN A CASE. ACCORDING TO THE CUSTOMER SERVICE MY CAR HAS LOW MILEAGES, CAUSE RUST DEVELOPED AND SUGGESTED TO DRIVE MY CAR AT LEAST ONCE A WEEK. THIS IS AN UNACCEPTABLE REASON BECAUSE I USE MY CAR AVERAGE 2 DAYS A WEEK. WHEN SENT IN FOR SERVICE, MY CARS HAD 3943 MILES WITH DRIVING WITH LESS THAN 10 MONTHS. ON AVERAGE DRIVE ABOUT 394 PER MONTH AND ~100 PER WEEK. I STRONGLY QUESTION ON WHAT KIND OF MATERIAL VOLKSWAGEN USE CAUSING THE PAD AND ROTORS RUST EASILY. PLUS VOLKSWAGEN STATED ROTORS AND PADS ARE NOT COVERED UNDER WARRANTY, REPLACEMENT IS UNDER OWNER EXPENSE.

6/27/2016

Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.

1/7/2022

MY VEHICLE HAD A FAULTY CLOCK SPRING IN THE STEERING COLUMN. THIS HAS BEEN A PROBLEM FOR VW SINCE 2011 AND THEY ARE NOT COVERING IT UNDER WARRANTY. IT HAPPENED WHILE DRIVING. THE STEERING COLUMN MADE A CRACKING NOISE THEN STARTED MAKING A GRINDING NOISE. AT THAT POINT THE STEERING BUTTON CONTROLS STOPPED WORKING AND THE AIRBAG LIGHT CAME ON.

8/27/2018

VEHICLE HAD BEEN PARKED FOR SEVERAL DAYS. UPON PULLING OUT OF A PARKING SPACE, HEARD A SNAPPING NOISE FROM THE STEERING WHEEL. IMMEDIATELY RECEIVED AN AIRBAG ERROR WARNING, HORN CEASED TO FUNCTION, AND ALL STEERING WHEEL CONTROLS STOPPED WORKING.

4/19/2019

Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.

1/31/2023

I bought a 2016 VW Tiguan in 2019 from the Audi Rockville dealership. Recently I had an oil leak issue that requires a substantial repair. I first took it to a certified VW mechanic, Ourisman VW of Rockville, and they diagnosed the issue to be a 4,109.19 dollar repair. Following this, I took it to get a second look at an independent mechanic shop, Wilniq Auto Body & Mechanical Repairs, and the mechanic came to the conclusion that the engine head gasket needs to be replaced and that it should be covered under the manufacturers power train warranty. Unfortunately my car is out of warranty by just 241 miles (Warranty is up until 60,000 miles and my car is at 60,241). Based on what the mechanic saw while diagnosing the issue (The color and consistency of the leaked oil and where it was located), he alluded to this oil leak issue definitely starting prior to my car hitting 60,000 miles and that the other mechanics who worked on my car prior should have noticed this issue. They also mentioned that from what they can tell this issue has nothing to do with how I maintained the car but an issue with the car itself. I regularly maintained the car with all scheduled oil changes on time. The last three oil changes I had were at 51, 256 mi, 54,404 mi, and lastly at 58,075 mi (The recommendation is every 10,000 mi). When I brought all this up to a Volkswagen of America representative via chat they mentioned that because I brought the car to an independent shop the warranty would not be applicable anyway. My independent mechanic told me that this is not the case and in fact illegal. I bought this car in good faith with my hard earned money expecting it to be a durable and reliable product for years to come. Now I am getting hit with serious repairs at just over 60,000 miles and I do not trust that there won't be more in the future. Attached are documents, receipts, transcripts, other customer complaints similar to mine and the answers to the general guideline questions above.

1/17/2024

SAFETY ISSUE! LEASED THE VEHICLE IN JANUARY. TWO INCIDENTS WHEN ALL VEHICLE LIGHTS TURN OFF WHILE DRIVING IN THE DARK. HAPPENS WHEN IN MOTION AND WHEN IT IS DARK OR FOGGY OUT. HAVE BROUGHT IN TO VOLKSWAGEN DEALER 2 TIMES FOR REPAIR AND HAPPENED AGAIN FOR THE THIRD TIME WHILE DRIVING IN THE DARK. WHEN THIS OCCURS THE WIPERS ALSO GO OFF AUTOMATICALLY YET IT IS NOT RAINING. THEN WHEN THE VEHICLE IS PARKED, THE HEADLIGHTS STAY ON AND WILL NOT TURN OFF AND KILLS THE BATTERY.

10/7/2016

THE EMERGENCY FLASHERS OR HAZARD LIGHTS ARE INOPERATIVE. ALSO WIPERS TURN ON BY ITSELF OCASSIONALY.

10/26/2017

SIDE WALL BUBBLING ON THE CONTINENTAL TIRES TWICE. TIRES HAD TO BE REPLACED TWICE. I BARELY SCRAPED A CURB AND THE TIRE HAD A HUGE BUBBLE ON THE SIDE WALL THAT GREW EACH DAY. THE TIRES ARE DEFECTIVE A SMALL I HAVE NEVER HAD THIS PROBLEM WITH TIRES ON ANY CAR EVER.

2/23/2017

CHECK ENGINE LIGHT WENT ON FOR NO APPARENT REASON. HAD TAKEN MY CAR FOR A BATTERY RECALL ISSUE AND WAS TOLD BY VW SERVICE PROVIDER THAT THEY WOULD NOT COVER THE PROBLEM. NEXT DAY CHECK ENGINE SIGN POPPED UP. I HAVE NEVER DRIVEN A WORSE CAR IN MY ENTIRE 20 YEARS.

7/18/2018

THE CAR WAS SHUT DOWN BY KEYLESS IGNITION AND THE FOB WAS REMOVED WHEN I ENTERED A BUILDING. AFTER 15 MINUTES IT ROLLED AWAY AND HIT A SCULPTURE AND ROLLED OVER. I AS THE DRIVER FAILED TO PLACE THE TRANSMISSION IN PARK OR SOMEONE TAMPERED WITH THE CAR AS SOMEONE WAS SPOTTED IN THE CAR AFTER IT FLIPPED OVER. MY COMPLAINT IS THAT WHEN THE CAR IS SHUT DOWN I BELIEVE IT SHOULD HAVE IMMOBILIZED REGARDLESS OF THE SHIFTER AS I SHUT OFF THE ENGINE EXITED THE VEHICLE. KEYLESS IGNITION SAFETY IN RELATION TO ROLLAWAYS IN THIS MODEL IS NOT SUFFICIENT.

6/24/2019

I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.

11/19/2022

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at approximately 40 MPH, the sunroof exploded and shattered inside the vehicle. There were no injuries sustained from the falling glass. The local dealer was contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 112,000.

9/20/2021

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at unknown speeds, the entertainment, cruise control, and TPMS turned on and off without application. The horn was inoperable. The seat belt, air bag, and tire warning lights were illuminated. A tree fell on the vehicle, and the sunroof was leaking. The contact stated that there was an abnormal amount of fuel outside of the vehicle. The contact and her dog were exposed to fuel, and medical attention was provided. The vehicle was taken to an independent mechanic, but no assistance was provided. The vehicle was taken to the local dealer, where it was diagnosed that the spring clock needed to be replaced. The vehicle was not repaired. The vehicle was towed to another dealer, Royal Volkswagen, 3010 Columbiana Rd B, Vestavia Hills, AL 35216, where it was diagnosed that the water pump and fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.

2/11/2025

I have taken my 2016 VW Tiguan to a VW service center, and they have notified me of a faulty water pump in my car that is leaking coolant. This is endangering the engine of the car and its safety. There has been a class action lawsuit regarding this exact issue with VW in the case Zhao, et al. v. Volkswagen Group of America, Inc., et al., Civil Action No. 2:21-cv-11251. I have contacted the manufacturer VW several times regarding this issue, but they refuse to cover the costs of my repair as the mileage on my car is above their current warranty period. However, if this is a known issue with a faulty part, the manufacturer VW should be responsible for the costs of repairing the issue and maintaining the drivability of my car.

8/8/2022

The contact's friend owns a 2016 Volkswagen Tiguan. The contact stated that while driving at various speeds, the power steering assist failed with several unknown warning lights illuminated. The vehicle was taken to a dealer and a diagnostic test was performed. The diagnostic test showed that the vehicle and determined that the steering rack, wheel speed sensors, and engine cooling fans needed to be replaced. The contact's friend declined the repair, and the warning lights remained illuminated. The vehicle was then taken to an independent mechanic who discovered that coolant was leaking into the engine and discovered various engine leaks. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 88,000. The VIN was invalid.

11/3/2025

I HAVE HAD TO HAVE THE SEATBELT REPLACED TWICE IN THE LAST MONTH ON MY NEW VW TIGUAN. THE FEMALE CONNECTOR THAT THE TONGUE OF THE BELT FITS INTO HAS BROKEN APART TWICE, REQUIRING AN ENTIRE REPLACEMENT OF THE BELT. THIS WORK WAS COVERED UNDER WARRANTY. THE FIRST TIME IT BROKE WHEN THE LOOP OF MY POCKET BOOK CAUGHT ON IT. THE SECOND TIME IT BROKE, ALL I DID WAS MOVE THE DRIVER'S SEAT BACK IN ORDER TO GET OUT.

5/16/2016

SAFETY ISSUE! LEASED THE VEHICLE IN JANUARY. TWO INCIDENTS WHEN ALL VEHICLE LIGHTS TURN OFF WHILE DRIVING IN THE DARK. HAPPENS WHEN IN MOTION AND WHEN IT IS DARK OR FOGGY OUT. HAVE BROUGHT IN TO VOLKSWAGEN DEALER 2 TIMES FOR REPAIR AND HAPPENED AGAIN FOR THE THIRD TIME WHILE DRIVING IN THE DARK. WHEN THIS OCCURS THE WIPERS ALSO GO OFF AUTOMATICALLY YET IT IS NOT RAINING. THEN WHEN THE VEHICLE IS PARKED, THE HEADLIGHTS STAY ON AND WILL NOT TURN OFF AND KILLS THE BATTERY.

10/7/2016

I BOUGHT MY CAR JULY 6TH, 2018, GOT THE OIL CHANGED IN AUGUST 2018, AND EVERYTHING WAS FINE UNTIL OCTOBER 1,2018 WHEN THE EPC LIGHT CAME ON AND ABOUT 1MINUTE LATER THE ENGINE LIGHT CAME ON. I WAS TURNING ONTO MY STREET IN MY NEIGHBORHOOD WHEN IT HAPPENED AND IMMEDIATELY CALLED THE AUTO SHOP WHERE I'D RECENTLY GOTTEN MY OIL CHANGED. THEY TOLD ME TO BRING IT THE NEXT DAY BUT I LOOKED IN THE USERS MANUAL AND IT SAID TO DRIVE TO MY NEAREST DEALERSHIP. SO I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT AT 8:15 ON OCTOBER 3RD. I TOOK IT AND DROPPED IT OFF. I CALLED BEFORE THEY CLOSED TO GET AN UPDATE ON THE DIAGNOSIS AND THEY TOLD ME THEY SUGGESTED A 100K MAINTENANCE SERVICE AND NEW BATTERY. THEY SAID THE BATTERY CAUSED THE SLOW START AND THEY CHECKED THE CODES AND IT SAID FAULT IN TIMING CORRELATION' WHICH WAS CAUSED BY LOW OIL PRESSURE AND THEY DIDN'T SEE OIL ON THE DIPSTICK. SO, I ASKED IF THE SUGGESTED MAINTENANCE WOULD FIX THE ISSUES AND IF THAT'S WHY THE SERVICE LIGHTS CAME ON AND SHE TOLD ME YES! I THEN WENT TO THE DEALERSHIP TO GET FINAL CLARIFICATION OF WHAT WAS GOING ON AND SHE TOLD ME AFTER THE MAINTENANCE EVERYTHING WAS FINE AND HE JUST NEEDED TO TEST DRIVE IT AND I COULD COME BACK IN AN HOUR. SO SHE CALLED AFTER AN HOUR AND SAID THEY FINISHED AND I COULD GET MY CAR. I PAID THEM AND SHE TOLD ME THERE WERE NO PROBLEMS AND I WOULD PROBABLY NEED REAR TIRES AND BRAKES AND AN OIL CHANGE AND THE 110K MILE SERVICE IN A YEAR OR 10K MILES- WHICHEVER COMES FIRST. I GOT IN THE CAR AND BEFORE I LEFT THE DEALERSHIP THE EPC LIGHT CAME ON. I GOT OUT, WENT BACK INSIDE AND TOLD HER AND SHE TOLD ME THEY NEEDED TO PULL IT BACK AROUND AND I LEFT WITH MY MOM AND SHE CALLED HOURS LATER AND SAID I NEEDED A TIMING CHAIN AND TENSIONER. I ASKED WHY THEY DIDN'T SEE THAT BEFORE AND SHE SAID THEY HADN'T LOOKED AT IT CLOSELY ENOUGH. THEN SAID SHE'LL CALL BACK TOMORROW

10/4/2018

MY VOLKSWAGEN TIGUAN 2016 WITH 28,00 MILES DRIVER'S SEAT IS PEELING/CRACKING. IT IS STILL UNDER WARRANTY.VOLKSWAGEN WILL NOT PAY FOR ITS REPAIR. I PAID $3000 EXTRA FOR EXTENDED WARRANTY VIA THE DEALER OURISMAN OF BETHESDA-THEY INFORMED ME THE EXTENDED WARRANTY WILL NOT COVER IT. I HAVE SPOKEN TO THE VOLKSWAGEN'S CORPORATE OFFICE AND OURISMAN SEVERAL TIMES ABOUT THIS SITUATION.

4/29/2019

WHILE DRIVING AT ANY SPEED, DECREASING THE SET SPEED USING CRUISE CONTROL MULTIPLE TIMES IN SUCCESSION LED TO AN INCREASE IN THE SET SPEED.

4/27/2021

Parking Brake locks up and renders vehicle immobile- has occurred twice and parking switch has been replaced three times.

1/7/2022

The contact owns a 2016 Volkswagen Tiguan. The contact stated when the vehicle was started, the instrument cluster was inoperable. Additionally, the air bag warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with an air bag failure however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,147.

5/16/2022

The contact owns a 2016 Volkswagen Tiguan. The contact stated while driving at an undisclosed speed, an abnormal fuel odor was detected. The vehicle was taken to the dealer where it was diagnosed with a fuel line leak. The dealer informed the contact that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000.

7/20/2022

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at unknown speeds, the entertainment, cruise control, and TPMS turned on and off without application. The horn was inoperable. The seat belt, air bag, and tire warning lights were illuminated. A tree fell on the vehicle, and the sunroof was leaking. The contact stated that there was an abnormal amount of fuel outside of the vehicle. The contact and her dog were exposed to fuel, and medical attention was provided. The vehicle was taken to an independent mechanic, but no assistance was provided. The vehicle was taken to the local dealer, where it was diagnosed that the spring clock needed to be replaced. The vehicle was not repaired. The vehicle was towed to another dealer, Royal Volkswagen, 3010 Columbiana Rd B, Vestavia Hills, AL 35216, where it was diagnosed that the water pump and fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.

2/11/2025