2012 Volkswagen Golf Owner Complaints

AT 6,519 MILES, WHILE ABOUT TO ENTER THE ON-RAMP OF A LOCAL HIGHWAY, THE CHECK ENGINE LIGHT AND GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH. I WAS ABLE TO VEER OFF THE ENTRANCE RAMP AND CONTINUE DOWN THE DOWN TO THE NEAREST SAFE PARKING LOT AREA; AS I PULLED INTO THE PARKING LOT AREA, THE VEHICLE SHUDDERED AND SUDDENLY SHUT OFF. IT WOULD NOT RE-START, AND WE HAD TO ARRANGE FOR A TOW TO A FAMILY MEMBERS HOUSE THROUGH OUR INSURANCE COMPANY. IN THE MORNING WE HAD A TOW TO OUR DEALER SET UP THROUGH VOLKSWAGEN ROADSIDE SERVICE, WHO WOULD NOT COVER THE ENTIRE COST OF THE TOW TO OUR PREFERRED DEALER, SO WE PAID THE DIFFERENCE OUT OF OUR OWN POCKET. I WAS NOTIFIED BY THE DEALER THAT THE FUEL PUMP (COMMONLY REFERRED TO AS HPFP) BASICALLY IMPLODED AND SENT METAL THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH NOW NEEDS TO BE REPLACED. WE OWN TWO VOLKSWAGEN DIESEL (TDI) VEHICLES; THIS ONE, A 2012 GOLF TDI, AND A 2010 JETTA TDI. THEY ARE BOTH FILLED UP AT THE EXACT SAME PUMP FROM THE EXACT SAME STATION ABOUT 99% OF THE TIME. AT THE TIME THIS INCIDENT OCCURRED, THE GOLF HAD 281 MILES ON THE CURRENT TANK OF DIESEL WHICH WAS FILLED UP ON 08/03/2012. I FILLED UP MY JETTA TDI AT THE SAME PUMP ON 08/06/2012, CURRENTLY HAVE OVER 230 MILES ON THAT TANK OF DIESEL, AND HAVE NOT EXPERIENCED ANY PROBLEMS. WE KEEP METICULOUS DOCUMENTATION OF OUR DIESEL USAGE, COST, ETC. WITH RECEIPTS AND OTHER LOGS, AND CAN SAFELY STATE THAT THIS WAS NOT DUE TO A MISTAKE ON OUR PART. RATHER, THIS IS A DESIGN FAILURE AND/OR OVERSIGHT ON THE PART OF BOTH VOLKSWAGEN AND BOSCH, THE HPFP MANUFACTURER. I AM A VETERAN MEMBER OF THE TDICLUB VW DIESEL ONLINE COMMUNITY, AND THERE IS EXTENSIVE INFORMATION AND DOCUMENTATION THERE OF THESE REPEATED FAILURES. PLEASE VISIT THE FOLLOWING THREADS FOR INFORMATION; HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380, HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854. *TR

8/14/2012

AT 2766 MILES I WAS CRUISING DOWN THE HIGHWAY AT 70 MPH ON MY WAY TO WORK WHEN THE ENGINE SUDDENLY LOST POWER AND THE EPC LIGHT CAME ON. THE ENGINE WAS COMPLETELY UNRESPONSIVE, I PULLED OFF TO THE SHOULDER, CALLED ROADSIDE ASSISTANCE AND WAS TOWED TO THE NEAREST DEALER THE SERVICE MANAGER TOLD ME THE WATER PUMP SEIZED AND SERIOUSLY DAMAGED THE ENGINE. I WENT TO LOOK AND THERE WAS A BIG HOLE IN THE SIDE OF THE ENGINE. HE TOLD ME THEY HAD TO ORDER NEW PISTON HEADS, RODS, ETC... BASICALLY, NEEDED TO REBUILD THE ENGINE. SPEAKING TO THE MECHANIC ACTUALLY WORKING ON THE CAR, HE SAID IT WOULD PROBABLY NEED AN ENGINE REPLACEMENT. THEY QUICKLY REALIZED REPAIR WASN'T POSSIBLE AND HAD A NEW ENGINE EN ROUTE. AFTER A LITTLE SEARCHING ONLINE, I FOUND THAT THIS HAS HAPPENED TO AT LEAST 5 OTHERS (THERE ARE MORE NOW). IT SEEMS TO BE AN ISSUE WITH THE WATER PUMP PULLEY. I AM MOST CONCERNED BECAUSE VW DENIED THEY HAD EVER HEARD OF THIS. I HAVE NO CONFIDENCE THAT THE REPLACEMENT ENGINE WILL NOT SUFFER THE SAME ISSUE. *TR

10/15/2012

LEAVING A PARKING LOT, PUT THE GEAR INTO REVERSE AND WAS GOING FORWARD. PUT THE GEAR IN PARKING 3 X AND BACK TO REVERSE 3 X, BUT STILL GOING FORWARD. COULDN'T TURN OFF THE ENGINE. OPENED THE DOOR, AND AFTER MAYBE 10 MINUTES WAS ABLE TO TURN OFF THE ENGINE, GAVE IT A MINUTE AND THEN USE THE REVERSE GEAR AND IT WORKED. *TR

8/10/2012

I WAS DRIVING DOWN THE ROAD HAD JUST SHIFTED INTO 4TH GEAR CAME UP TO A RED LIGHT. I PRESSING IN THE CLUTCH AND STARTED TO SLOW DOWN STILL IN 4TH GEAR. THE RED LIGHT TURNED GREEN BEFORE I COULD SLOW DOWN MUCH AT ALL. I RELEASED THE CLUTCH WHEN I DID THIS THE ENGINE AND RPM INCREASED. I WAS STILL IN 4TH GEAR AND HARDLY ACCELERATING BUT IT FELT AS THOUGH I WAS IN SECOND GEAR. I KINDA FREAKED AND LOOKED TO MAKE SURE I WAS IN 4TH AND I WAS.THE CAR BEGAN TO RUN NORMAL SO I JUST BRUSHED IT OFF. I CAME TO ANOTHER RED LIGHT AND MADE A COMPLETE STOP. THIS IS WHEN THE CAR BEGAN TO SHAKE AND FLASH THE ORANGE COIL LOOKING LIGHT. IT COMPLETELY SHUT OFF AND I WAS UNABLE TO RESTART THE CAR. MY BROTHER CAME AND HELPED ME PUSH IT TO THE SIDE OF THE ROAD. IT HAD TO BE TOWED TO THE DEALERSHIP. *TR

11/27/2012

I WAS TRAVELING ON A HIGHWAY IN DALLAS. THERE WAS A 2003 TOYOTA TACOMA TWO LANES TO THE LEFT OF ME. HE APPARENTLY WANTED TO TAKE AN EXIT THAT WAS RAPIDLY COMING UP. HE HAD A DRESSER IN THE BED SO HE ASKED HIS WIFE IF IT WAS CLEAR TO CUT ACROSS ALL 5 LANES TO TAKE THE EXIT. I WAS TWO LANES OVER AND REAR ENDED HIM. HE BRAKE WHEN HE SAW ME AND I HAD LITTLE TIME TO REACT, SO I HIT HIM FRONT DISTRIBUTED TO REAR DISTRIBUTED. MY AIR BAGS DID NOT DEPLOY. I'VE BEEN A POLICE OFFICER FOR 17 YEARS AND A FIREFIGHTER EVEN LONGER AND KNOW HOW AIR BAGS WORK. SINCE I ESSENTIALLY REAR ENDED HIM, I KNOW I TRIPPED MORE THAN ONE AIRBAG SENSOR AT A TIME. MY AIR BAGS DID NOT DEPLOY. I ENDED UP WITH A CARDIAC BRUISE AND UPPER JOINT INJURIES. I CALLED VW CUSTOMER CARE AND SENT THEM PICTURES OF THE CAR. THEY THINK I WENT UNDER HIS TRUCK AND THAT'S WHY THE BAGS DID NOT DEPLOY. HIS TRUCK WAS STOCK WITH NO LIFT KIT OR ANYTHING, SO I WOULD HOPE MY BAGS WOULD DEPLOY, BUT THEY DIDN'T. I KNOW WE NOW TRACK IF A VEHICLE'S HEIGHT HAD BEEN ALTERERD ON ACCIDENT REPORTS IN TEXAS. I HAVE A FEW PICTURES OF THE CAR.

5/2/2013

THIS CAR WAS INVOLVED IN A VEHICLE CRASH. IMPACT WAS TO THE DRIVER'S SIDE PRIMARILY TO THE DOOR AND FRONT END. DESPITE THE SEVERITY OF THE IMPACT, NO AIR BAGS DEPLOYED FROM THE DRIVER'S SIDE OR THE STEERING WHEEL. I SUSTAINED AN INJURY TO THE SHOULDER AND AM CONCERNED ABOUT THE SAFETY OF THE VEHICLE. *TR

8/26/2013

I WAS DRIVING DOWN THE ROAD HAD JUST SHIFTED INTO 4TH GEAR CAME UP TO A RED LIGHT. I PRESSING IN THE CLUTCH AND STARTED TO SLOW DOWN STILL IN 4TH GEAR. THE RED LIGHT TURNED GREEN BEFORE I COULD SLOW DOWN MUCH AT ALL. I RELEASED THE CLUTCH WHEN I DID THIS THE ENGINE AND RPM INCREASED. I WAS STILL IN 4TH GEAR AND HARDLY ACCELERATING BUT IT FELT AS THOUGH I WAS IN SECOND GEAR. I KINDA FREAKED AND LOOKED TO MAKE SURE I WAS IN 4TH AND I WAS.THE CAR BEGAN TO RUN NORMAL SO I JUST BRUSHED IT OFF. I CAME TO ANOTHER RED LIGHT AND MADE A COMPLETE STOP. THIS IS WHEN THE CAR BEGAN TO SHAKE AND FLASH THE ORANGE COIL LOOKING LIGHT. IT COMPLETELY SHUT OFF AND I WAS UNABLE TO RESTART THE CAR. MY BROTHER CAME AND HELPED ME PUSH IT TO THE SIDE OF THE ROAD. IT HAD TO BE TOWED TO THE DEALERSHIP. *TR

11/27/2012

THE CAR IS A 2012 VW GOLF TDI, PURCHASED AROUND APRIL OF 2012. IT HAD APPROXIMATELY 7500 MILES AT THE TIME OF THE INCIDENT. I WAS ON A SHORT DRIVE TO THE STORE AND BACK (5 MILES ROUND TRIP FROM HOME). ON THE WAY BACK, I HEARD A METAL GRINDING SOUND COMING FROM THE ENGINE COMPARTMENT AND NOTICED A LACK OF POWER. I TURNED OFF THE RADIO TO CONFIRM THAT THE SOUND WAS COMING FROM MY NEW CAR AND IT WAS. AT THE NEXT STOP LIGHT, THE CAR DIED AND COULD NOT BE RESTARTED. I CONFIRMED THAT I STILL HAD DIESEL FUEL, AND SURE ENOUGH, I STILL HAD 1/4 TANK. SO I WAS NOT OUT OF FUEL. THE ENGINE WOULD CRANK, BUT NOT START. THANKFULLY THIS HAPPENED AT A STOP LIGHT INSTEAD OF ON THE HILLY INTERSTATE I TAKE TO WORK 20 MILES EACH DAY. ASIDE FROM HEARING THE METAL GRINDING SOUND FOR APPROXIMATELY 30 SECONDS, I HAD NO WARNING. THE CAR HAD TO BE TOWED BACK TO THE DEALER. THE DEALER TOOK A FEW DAYS TO DIAGNOSE THE PROBLEM AS A FAULTY FUEL PUMP. APPARENTLY, THE FUEL PUMP MALFUNCTIONED AND SHOT METAL SHARDS THROUGH MY ENTIRE FUEL SYSTEM. IT TOOK THE DEALER WELL OVER A WEEK TO REPLACE EVERY COMPONENT AND THE COST OF LABOR AND PARTS WAS OVER $10,000. THANKFULLY, VW COVERED THE REPAIR AS BEING UNDER WARRANTY. A QUICK GOOGLE SEARCH CONFIRMED THAT HUNDREDS OF OTHER VW DIESEL ENGINES HAVE HAD THE SAME PROBLEM. UNFORTUNATELY, THE DEALER DID NOT REPLACE THE FUEL TANK. BASED ON REPORTS I HAVE SEEN ONLINE, I CAN EXPECT ANOTHER FAILURE ANY DAY. PLEASE INVESTIGATE THIS FURTHER AND FORCE VW TO ISSUE A RECALL. I HAVE OWNED 5 VOLKSWAGENS IN THE PAST (OWN 2 RIGHT NOW) AND LOVE THEM, BUT I WILL NEVER BUY ANOTHER ONE AFTER THIS INCIDENT. *TR

12/17/2012

AT 6,519 MILES, WHILE ABOUT TO ENTER THE ON-RAMP OF A LOCAL HIGHWAY, THE CHECK ENGINE LIGHT AND GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH. I WAS ABLE TO VEER OFF THE ENTRANCE RAMP AND CONTINUE DOWN THE DOWN TO THE NEAREST SAFE PARKING LOT AREA; AS I PULLED INTO THE PARKING LOT AREA, THE VEHICLE SHUDDERED AND SUDDENLY SHUT OFF. IT WOULD NOT RE-START, AND WE HAD TO ARRANGE FOR A TOW TO A FAMILY MEMBERS HOUSE THROUGH OUR INSURANCE COMPANY. IN THE MORNING WE HAD A TOW TO OUR DEALER SET UP THROUGH VOLKSWAGEN ROADSIDE SERVICE, WHO WOULD NOT COVER THE ENTIRE COST OF THE TOW TO OUR PREFERRED DEALER, SO WE PAID THE DIFFERENCE OUT OF OUR OWN POCKET. I WAS NOTIFIED BY THE DEALER THAT THE FUEL PUMP (COMMONLY REFERRED TO AS HPFP) BASICALLY IMPLODED AND SENT METAL THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH NOW NEEDS TO BE REPLACED. WE OWN TWO VOLKSWAGEN DIESEL (TDI) VEHICLES; THIS ONE, A 2012 GOLF TDI, AND A 2010 JETTA TDI. THEY ARE BOTH FILLED UP AT THE EXACT SAME PUMP FROM THE EXACT SAME STATION ABOUT 99% OF THE TIME. AT THE TIME THIS INCIDENT OCCURRED, THE GOLF HAD 281 MILES ON THE CURRENT TANK OF DIESEL WHICH WAS FILLED UP ON 08/03/2012. I FILLED UP MY JETTA TDI AT THE SAME PUMP ON 08/06/2012, CURRENTLY HAVE OVER 230 MILES ON THAT TANK OF DIESEL, AND HAVE NOT EXPERIENCED ANY PROBLEMS. WE KEEP METICULOUS DOCUMENTATION OF OUR DIESEL USAGE, COST, ETC. WITH RECEIPTS AND OTHER LOGS, AND CAN SAFELY STATE THAT THIS WAS NOT DUE TO A MISTAKE ON OUR PART. RATHER, THIS IS A DESIGN FAILURE AND/OR OVERSIGHT ON THE PART OF BOTH VOLKSWAGEN AND BOSCH, THE HPFP MANUFACTURER. I AM A VETERAN MEMBER OF THE TDICLUB VW DIESEL ONLINE COMMUNITY, AND THERE IS EXTENSIVE INFORMATION AND DOCUMENTATION THERE OF THESE REPEATED FAILURES. PLEASE VISIT THE FOLLOWING THREADS FOR INFORMATION; HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=286380, HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854. *TR

8/14/2012

FUEL PUMP FAILURE, RANDOM POWER CUT OUT DUE TO FAULT MODE. SYSTEM FLASHES A GLOW PLUG LIGHT INSTEAD OF A CHECK ENGINE LIGHT NOT SIGNALING A OBVIOUS FAILURE. *TR

8/23/2012

VOLKSWAGEN OF AMERICA FAILS TO PROVIDE THEIR CUSTOMERS A FUSE DIAGRAM, MAKING IT IMPOSSIBLE TO SAFELY IDENTIFY AND REPLACE A SIMPLE BLOWN FUSE. *TR WITHOUT A BASIC FUSE DIAGRAM, THE ONLY CHOICE FOR VW OWNERS NEEDING TO REPLACE A FUSE IS TO PULL FUSES ONE-BY-ONE AS THEY SEARCH FOR THE BLOWN FUSE. WITH MANY UNUSED SLOTS, SHOULD A FUSE BE INADVERTENTLY REPLACED IN THE INCORRECT SLOT, A CRITICAL SAFETY SYSTEM SUCH AS BRAKE LIGHTS, TAIL LIGHTS, HEADLIGHTS, ABS BRAKE CONTROL, WINDSHIELD WIPERS, HORN, ETC. CAN BE ACCIDENTALLY DISABLED WITHOUT ANY IMMEDIATE KNOWLEDGE ON THE PART OF THE OWNER. THIS HAPPENED IN MY CASE WHEN I WAS TRYING TO LOCATE THE 12-VOLT ACCESSORY FUSE. ALL OTHER AUTOMOBILE MANUFACTURES PROVIDE FUSE ASSIGNMENT DIAGRAMS EITHER IN THEIR OWNER'S MANUALS OR, MORE TYPICALLY, ON THE BACK OF THE FUSE COMPARTMENT COVERS. THIS ENABLES THE OWNER TO QUICKLY IDENTIFY THE CORRECT FUSE, PULL AND INSPECT IT, AND REPLACE IT WITH A NEW FUSE. I CONTACTED VOLKSWAGEN OF AMERICA'S CORPORATE OFFICE AND SPOKE WITH A SPECIAL ASSISTANT TO THE PRESIDENT AND CEO WHO WAS UNWILLING TO GIVE ME ANY EXPLANATION WHATSOEVER WHY VW REFUSES TO PROVIDE THIS IMPORTANT SAFETY INFORMATION. VW'S ADVICE IS TO "SHINE A FLASHLIGHT ON THE END OF THE FLAT FUSE AND TRY TO DETERMINE WHICH ONE IS BLOWN." IT IS IMPOSSIBLE TO IDENTIFY A BLOWN FUSE IN THIS MANNER. SINCE THIS REPRESENTS A VERY REAL POTENTIAL SAFETY HAZARD TO EACH AND EVERY VW OWNER WHO NEEDS TO REPLACE A FUSE, NHTSA SHOULD IMMEDIATELY ISSUE A RECALL ON ALL VW MODELS, GOING BACK TO THE DATE VW INSTITUTED THIS ILL-ADVISED POLICY. NHTSA SHOULD REQUIRE THE COMPANY TO PLACE FUSE ASSIGNMENT DIAGRAMS ON THE INTERIOR OF THE FUSE BOXES. THIS WILL IMMEDIATELY AND COMPLETELY CORRECT THIS SAFETY DEFECT.

4/12/2012

WATER COMES TO THE INTERIOR OF THE VEHICLE THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR. THIS LEAK NOW OCCURS ON THE RIGHT REAR DOOR OF THIS 2012 VW GOLF. ON OTHER DOORS, WATER COMES OUT THROUGH THE PURPOSELY DESIGNED DRAIN HOLES ON THE BOTTOM SIDE OF THE DOOR, AND THUS WATER DOES NOT COME INTO THE INTERIOR. THIS INCORRECT WATER FLOW INSIDE THE RIGHT REAR DOOR MAY CAUSE BODY DAMAGE AND ELECTRICAL HAZARD. WHEN I SPRAY LOW PRESSURE WATER TO THE BELT LINE AT A SELF CAR WASH BAY TO REPLICATE RAIN, WATER COMES OUT THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR AT A RATE FASTER THAN ONE DROP PER SECOND. PICTURES AND VIDEO LINK ARE HERE: HTTP://WWW.GOLF-6.COM/WERKSTATT/12132-IST-DIESES-WASSER-LECK-VON-VW-DESIGN.HTML. THE SAME KIND OF WATER LEAK OCCURRED ON THE LEFT FRONT DOOR OF MY 2011 VW GOLF. IT WAS REPAIRED UNDER WARRANTY IN 2011. THE CAUSE WAS FOUND TO BE DEFECTIVE SEALS INSIDE THE DOOR: SPEAKER SEAL, AND WINDOW LIFTER SEAL. FOR MY 2012 VW GOLF, HOWEVER, VW OF AMERICA AND VOLKSWAGEN AG ARE BEHAVING WEIRDLY. A VW DEALER SAID TO ME AFTER COMMUNICATING WITH VW OF AMERICA THAT VW DESIGNED GOLF TO LEAK WATER THAT WAY FROM MODEL YEAR 2012, WHICH IS HARD TO BELIEVE. VW OF AMERICA ADMITS THAT IT DOES NOT HAVE A VW DOCUMENT SUPPORTING THE DEALER'S CLAIM. HOWEVER, VW OF AMERICA DECLARED THAT THEY STILL SUPPORTS THE DEALER''S CLAIM. I ASKED VOLKSWAGEN AG WHETHER VW REALLY DESIGNED GOLF TO LEAK WATER THIS WAY FROM MODEL YEAR 2012. VOLKSWAGEN AG REFUSED TO ANSWER MY QUESTION FOR A STRANGE REASON: THEY WROTE THAT THEY DO NOT RESPOND TO YOUTUBE. WHAT THEY SHOULD HAVE DONE IS TO RESPOND TO A CUSTOMER'S QUESTION. THE YOUTUBE LINK WAS A SUPPLEMENTARY TOOL FOR MORE EFFICIENT COMMUNICATION. *TR

6/11/2012

WATER COMES TO THE INTERIOR OF THE VEHICLE THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR. THIS LEAK NOW OCCURS ON THE RIGHT REAR DOOR OF THIS 2012 VW GOLF. ON OTHER DOORS, WATER COMES OUT THROUGH THE PURPOSELY DESIGNED DRAIN HOLES ON THE BOTTOM SIDE OF THE DOOR, AND THUS WATER DOES NOT COME INTO THE INTERIOR. THIS INCORRECT WATER FLOW INSIDE THE RIGHT REAR DOOR MAY CAUSE BODY DAMAGE AND ELECTRICAL HAZARD. WHEN I SPRAY LOW PRESSURE WATER TO THE BELT LINE AT A SELF CAR WASH BAY TO REPLICATE RAIN, WATER COMES OUT THROUGH THE GAP BETWEEN THE LOWER EDGE OF THE PLASTIC INTERIOR DOOR PANEL AND THE METAL DOOR AT A RATE FASTER THAN ONE DROP PER SECOND. PICTURES AND VIDEO LINK ARE HERE: HTTP://WWW.GOLF-6.COM/WERKSTATT/12132-IST-DIESES-WASSER-LECK-VON-VW-DESIGN.HTML. THE SAME KIND OF WATER LEAK OCCURRED ON THE LEFT FRONT DOOR OF MY 2011 VW GOLF. IT WAS REPAIRED UNDER WARRANTY IN 2011. THE CAUSE WAS FOUND TO BE DEFECTIVE SEALS INSIDE THE DOOR: SPEAKER SEAL, AND WINDOW LIFTER SEAL. FOR MY 2012 VW GOLF, HOWEVER, VW OF AMERICA AND VOLKSWAGEN AG ARE BEHAVING WEIRDLY. A VW DEALER SAID TO ME AFTER COMMUNICATING WITH VW OF AMERICA THAT VW DESIGNED GOLF TO LEAK WATER THAT WAY FROM MODEL YEAR 2012, WHICH IS HARD TO BELIEVE. VW OF AMERICA ADMITS THAT IT DOES NOT HAVE A VW DOCUMENT SUPPORTING THE DEALER'S CLAIM. HOWEVER, VW OF AMERICA DECLARED THAT THEY STILL SUPPORTS THE DEALER''S CLAIM. I ASKED VOLKSWAGEN AG WHETHER VW REALLY DESIGNED GOLF TO LEAK WATER THIS WAY FROM MODEL YEAR 2012. VOLKSWAGEN AG REFUSED TO ANSWER MY QUESTION FOR A STRANGE REASON: THEY WROTE THAT THEY DO NOT RESPOND TO YOUTUBE. WHAT THEY SHOULD HAVE DONE IS TO RESPOND TO A CUSTOMER'S QUESTION. THE YOUTUBE LINK WAS A SUPPLEMENTARY TOOL FOR MORE EFFICIENT COMMUNICATION. *TR

6/11/2012

I WAS TRAVELING ON A HIGHWAY IN DALLAS. THERE WAS A 2003 TOYOTA TACOMA TWO LANES TO THE LEFT OF ME. HE APPARENTLY WANTED TO TAKE AN EXIT THAT WAS RAPIDLY COMING UP. HE HAD A DRESSER IN THE BED SO HE ASKED HIS WIFE IF IT WAS CLEAR TO CUT ACROSS ALL 5 LANES TO TAKE THE EXIT. I WAS TWO LANES OVER AND REAR ENDED HIM. HE BRAKE WHEN HE SAW ME AND I HAD LITTLE TIME TO REACT, SO I HIT HIM FRONT DISTRIBUTED TO REAR DISTRIBUTED. MY AIR BAGS DID NOT DEPLOY. I'VE BEEN A POLICE OFFICER FOR 17 YEARS AND A FIREFIGHTER EVEN LONGER AND KNOW HOW AIR BAGS WORK. SINCE I ESSENTIALLY REAR ENDED HIM, I KNOW I TRIPPED MORE THAN ONE AIRBAG SENSOR AT A TIME. MY AIR BAGS DID NOT DEPLOY. I ENDED UP WITH A CARDIAC BRUISE AND UPPER JOINT INJURIES. I CALLED VW CUSTOMER CARE AND SENT THEM PICTURES OF THE CAR. THEY THINK I WENT UNDER HIS TRUCK AND THAT'S WHY THE BAGS DID NOT DEPLOY. HIS TRUCK WAS STOCK WITH NO LIFT KIT OR ANYTHING, SO I WOULD HOPE MY BAGS WOULD DEPLOY, BUT THEY DIDN'T. I KNOW WE NOW TRACK IF A VEHICLE'S HEIGHT HAD BEEN ALTERERD ON ACCIDENT REPORTS IN TEXAS. I HAVE A FEW PICTURES OF THE CAR.

5/2/2013

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED THEN CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000. UPDATED 08/15/13*LJ THE CONSUMER STATED THE ACCELERATOR STUCK WHEN HE BACKED DOWN THE DRIVEWAY ON INCLINE. THE VEHICLE ACCELERATED BY ITSELF AFTER GOING DOWN AN INCLINE AND AROUND THE CORNER.

5/30/2013

CAR PURCHASED NOVEMBER 2011. AUGUST 29, 2012 (MUCH <10,000 MILES) REPORTED ROUGH SHIFTING OF AUTOMATIC TRANSMISSION TO VOLKSWAGEN OF ALEXANDRIA. TOLD THAT EXPERIENCE WAS NORMAL. TRUSTED MECHANIC AND USED VEHICLE. MARCH 18, 2013--COMPLETE TRANSMISSION FAILURE WHILE DRIVING IN A PARKING LOT. ENGINE SHUT OFF WHILE MOVING AND ABRUPTLY BROUGHT CAR TO A STOP. THIS IS THE SAME PROBLEM THAT PROMPTED RECALLS FOR THIS CAR IN AUSTRALIA, CHINA, AND JAPAN. BROUGHT INTO VOLKSWAGEN OF ALEXANDRIA AND TOLD PROBLEM WAS RELATED TO COMPUTER ERRORS CONTROLLING TRANSMISSION. JULY 10, 2013--(@15,000 MILES) CAR LOSES REASONABLE AMOUNT OF POWER, MAKES GRINDING NOISE, ENGINE LIGHT APPEARS. BLOCKS FROM VOLKSWAGEN OF ALEXANDRIA. JUST ABLE TO MAKE IT IN. TECHNICIANS REPORT THAT A NUMBER OF FAULTS WERE REPORTED AND HAVE CONTACTED VW OF AMERICA TO ADVISE WHAT TO DO NEXT. ULTIMATELY THEY DECIDE THAT THE MECHATRONICS UNIT (PART OF TRANSMISSION) SHOULD BE REPLACED BUT WILL NOT BE AVAILABLE SOON. ALEXANDRIA VOLKSWAGEN ADVISES ME TO TAKE THE VEHICLE BACK INTO MY POSESSION AND DRIVE IT AS IS UNTIL THE PART ARRIVES. THEY CLAIMED IT TO BE JUST A NOISE ISSUE. I OBJECT AND HAVE TO POINT OUT THE COMPLAINT ABOUT SEVERE LACK OF POWER AND PREVIOUS COMPLETE ENGINE/TRANSMISSION FAILURE (WHICH THEY CLAIMED TO BE UNRELATED). AFTER COMPLAINT TOLD I COULD RENT A CAR. FINALLY ABLE TO COMPLAIN MY WAY INTO A LOANER. I HAVE READ ABOUT THIS TACTIC FOR WAYS AROUND LEMON LAW LIABILITY. WAS ADVISED TO REPORT IT HERE. *TR

7/11/2013

WHEN STARTING MY GOLF TDI I RECEIVED SEVERAL WARNING MESSAGES ON THE CAR'S INFORMATION SCREEN TO CHECK TURNING LIGHTS, BRAKE LIGHTS, HEADLIGHTS AND RUNNING LIGHTS ON THE RIGHT HAND SIDE OF THE CAR. THE RIGHT HAND HEADLIGHTS, TURN SIGNALS AND BRAKELIGHTS WERE OUT. THE CAUSE OF THE FAULT WAS A MELTED FUSEBOX. THE INTERNAL WIRING OF THE FUSEBOX OVERHEATED AND MELTED THE PLASTIC OF THE BOX AND THE PLASTIC OF THE FUSE WITHOUT BREAKING THE CIRCUIT. ACCORDING TO MY REPAIR SHOP, THIS IS A DESIGN FLAW AFFLICTING AS MANY AS ONE MILLION VWS OF VARIOUS YEARS. I SAW THAT VW HAS INITIATED RECALLS FOR THIS PROBLEM WITH OTHER MODELS, BUT NOT THE GOLF OR GOLF TDIS. THIS FAULT CAN CAUSE THE VEHICLE TO LOSE PARTIAL OR TOTAL HEADLIGHTS AND TURN SIGNALS, CREATING A SIGNIFICANT SAFETY HAZARD FOR DRIVERS AND OTHER VEHICLES. *TR

11/10/2014

MY ISSUE SEAMS SIMILAR TO A FILING LAST YEAR "10654071". I STARTED THE CAR TO LEAVE FROM WORK, AND I RECEIVE NINE SEPARATE EXTERIOR LIGHT FAULTS. IT AFFECTED BOTH THE FRONT RIGHT, LEFT REAR, RIGHT REAR, SIDE MARKER LIGHTS, AND PLATE LIGHT. ALL STOPPED WORKING AT THE SAME TIME. THERE WAS NO WARNING. AND NO FUSES WERE BLOWN. I WAS DRIVING AT NIGHT WHEN THIS HAPPENED, I WAS LUCKY THAT ONE HEADLIGHT CONTINUED TO WORK. THIS MADE FOR A VERY DIFFICUL.

11/18/2015

READING SOME ONLINE FORUMS, MANY PEOPLE ARE EXPERIENCING A CREAKING SOUND COMING FROM COMPONENTS RELATED TO THE STEERING SYSTEM. IT OCCURS WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION. THE EXACT DIAGNOSIS IS NOT POSTED ON ANY OF THE FORUMS BUT IT DOES MAKE VW OWNERS NERVOUS. IT HAPPENS WHEN THE VEHICLE IS STATIONARY OR IN MOTION, REGARDLESS OF THE SPEED.

5/7/2017

MY LOCAL VOLKSWAGEN DEALERSHIP STATED THERE IS A RECALL ON CERTAIN VW MODELS FOR THE CLOCK-SPRING LOCATED INSIDE THE STEERING COLUMN. MY VEHICLE HAS BEEN MAKING A TERRIBLE NOISE WHEN I TURN THE WHEEL IN EITHER DIRECTION, WHICH VW ATTRIBUTES TO THE CLOCK-SPRING. THEY TOLD ME THE 2012 GOLF TDI MODEL IS NOT COVERED UNDER THE RECALL BUT APPARENTLY THIS CLOCK-SPRING PROBLEM IMPACTS OTHER MODELS. THEY WARNED THE PROBLEM WILL GET WORSE AND EVENTUALLY IMPACT THE STEERING, AIRBAG, TURN SIGNALS, HORN, AND OTHER ELECTRICAL COMPONENTS INSIDE THE STEERING WHEEL. THEY QUOTED THE COST TO REPLACE THE CLOCK-SPRING IS $890. SO MY QUESTION IS CAN THE RECALL BE BROADENED TO INCLUDE 2012 GOLF TDIS AS WELL?

7/31/2017

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN GOLF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE ERRONEOUSLY ACCELERATED THEN CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND STATED THAT THEY WOULD SEND SOMEONE TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000. UPDATED 08/15/13*LJ THE CONSUMER STATED THE ACCELERATOR STUCK WHEN HE BACKED DOWN THE DRIVEWAY ON INCLINE. THE VEHICLE ACCELERATED BY ITSELF AFTER GOING DOWN AN INCLINE AND AROUND THE CORNER.

5/30/2013

GLOW PLUG AND CHECK ENGINE INDICATOR APPEARED WHILE DRIVING APPROXIMATELY 45 MPH IN VICINITY OF THE M-10 FREEWAY IN DETROIT, MI. VEHICLE POWER UNEXPECTEDLY CUT OUT, FORCING ME TO MANEUVER OFF OF THE ROAD AT A SPEED LOWER THAN SURROUNDING TRAFFIC. I PICKED UP THE VEHICLE ON 19 AUG FROM THE DEALER AND EXPERIENCED AN IDENTICAL PROBLEM IN VICINITY OF 9 MILE ROAD AND MIDDLEBELT IN FARMINGTON HILLS, MI. VW LATER INFORMED ME THAT THE PROBLEM WAS ASSOCIATED WITH A FAILURE OF THE HIGH PRESSURE FUEL PUMP. *TT

8/28/2013

KEY GETS STUCK IN THE IGNITION AND WILL NOT TURN OFF.

6/6/2015

ABS pump and module have failed according to my mechanic. ABS lights and traction control lights are on all the time. If I were to drive this car on the road, and I would have to make an emergency stop, my brakes would lock up and I would slide. This is an extreme safety hazard.

9/29/2025