2011 Toyota Sienna Owner Complaints

WE BOUGHT OUR FIRST MINIVAN - A TOYOTA SIENNA XLE 2011- BARELY TWO WEEKS AGO FROM TOYOTA LAUREL, MD. THE SECOND DAY, THE STEERING STARTED TO CREAK WHEN MAKING TURNS. NOW, THE TRUNK DOOR HAS STOPPED WORKING AND THE LOCAL NEW JERSEY DEALERSHIP DCH TOYOTA IS TELLING US IT HAS BEEN "BENT". THEY ARE REFUSING TO FIX IT OR REPLACE THE VEHICLE AND ARE TELLING US OUR INSURANCE COMPANY NEEDS TO PAY TO FIX IT. THE DOOR IS NOT DAMAGED OR DENTED/DINGED IN ANY WAY. IT'S PERFECTLY FINE, EXCEPT IT DOESN'T CLOSE ANYMORE WITH THE REMOTE CLOSING/OPENING BUTTONS. WE BELIEVE SOMETHING IS WRONG WITH THE ELECTRONICS, OR THAT THE DOOR WAS NOT CORRECTLY PUT IN WHEN THE CAR WAS BEING MANUFACTURED. WE HAVE A CHILD AND WOULD LIKE TO KNOW WHAT ELSE IS GOING TO BREAK DOWN IN THIS NEW CAR THROUGH NO FAULT OF OUR OWN. *TR

7/12/2010

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH AN ALARM THAT WOULD SOUND WHEN SHIFTING FROM PARK TO INDICATE THAT THE REAR LIFT GATE WAS AJAR, ACCORDING TO THE OWNER'S MANUAL. THE CONTACT STATED THE ALARM WAS DEFECTIVE AND WOULD NOT SOUND UNTIL THE CONTACT WAS DRIVING AT SPEEDS OF AT LEAST 5 MPH. THE MANUFACTURER ADVISED THAT THE OWNER'S MANUAL WAS PRINTED BEFORE THE VEHICLE WAS ACTUALLY MANUFACTURED AND THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT BELIEVED THE VEHICLE SHOULD OPERATE AS INDICATED IN THE OWNER'S MANUAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000. UPDATED 10/15/10 BF THE CONSUMER STATED THE VEHICLE WAS EQUIPPED WITH AN ALARM THAT WOULD SOUND WHEN SHIFTING FROM PARK TO INDICATE THAT THE SLIDING DOOR WAS OPEN. ACCORDING TO THE OWNERS MANUAL, A BUZZER SOUND IF THE SHIFT LEVER WAS MOVED OUT OF PARK WITH THE ENGINE IN THE ON POSITION AND THE SLIDING DOOR NOT COMPLETELY CLOSED. UPDATED 10/21/10

7/15/2010

I BOUGHT A TOYOTA SIENNA 2011, ON MARCH 6, 2010. CURRENTLY IT'S GOT 20,354 MILES AND THE RUN FLAT BRIDGESTONE TURANZA EL 400, P235/55RF18 TIRES ARE BALD. REAR RIGHT TIRE, I CAN SEE THE METAL UNDERNEATH THE TREAD AND IT'S GOT ZERO PRESSURE, REAR LEFT TIRE HAS NO TREAD LEFT AND THE FRONT 2 TIRES GOT VERY LITTLE TREAD LEFT. THE TIRES WERE ROTATED ON 6/7/2010 AND 12/27/2010. *TR

2/28/2011

I BOUGHT A 2011 TOYOTA SIENA XLE WITH BRIDGESTONE P35/55RF18 TIRES. THEY ARE THE ORIGINAL TIRES AND HAVE BEEN ROTATED ACCORDING TO SCHEDULE. AFTER 25,000 MILES, THEY ARE BALD. I NOTICED SLIPPING AND TIRE FAILURE, THEN INSPECTED THEM. THE FRONT TIRES LOOK LIKE RACING SLICKS WITH NO REMAINING TREAD.

3/30/2012

WE HAVE OWNED A 2011 TOYOTA SIENNA FOR 1.5 WEEKS. YESTERDAY OUR 3 YEAR OLD'S HAND BECAME STUCK IN THE SLIDING DOOR. HE HAD JUST EXITED THE CAR AND HIS HAND WAS IN THE PATH OF THE DOOR AS IT WAS SLIDING CLOSED. THE DOOR DID NOT RETRACT. IT CLOSED TIGHTLY AND A MINUTE OR SO PASSED BEFORE THE DOOR WAS ABLE TO BE OPENED. WE TOOK HIM TO THE EMERGENCY ROOM. NO BREAK WAS EVIDENT ON THE X RAYS BUT THE DOCTOR SAID AN EXAM BY AN ORTHOPEDIC DOCTOR NEXT WEEK, AFTER THE SWELLING HAS SUBSIDED, WILL CONFIRM WHETHER THERE IS A BREAK OR FRACTURE. THE ER DOCTOR PUT A FIBERGLASS CAST ON HIS ARM AND TOLD US TO FOLLOW UP WITH AN ORTHOPEDIC DOCTOR AFTER THE WEEKEND. *TR

5/30/2010

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT UPON OPENING THE PASSENGER SLIDING DOOR HE HEARD A LOUD POPPING NOISE. HE ALSO NOTICED THAT THE DRIVERS SIDE SLIDING DOOR WAS ALSO MAKING THE SAME NOISE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED HIM THAT THEY WERE AWARE OF THE FAILURE, BUT THEY DO NOT HAVE A CURRENT REPAIR FOR IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

1/13/2011

PURCHASED OUR NEW 2011 SIENNA XLE AWD IN JULY 2010, FROM KOONS TOYOTA IN WESTMINSTER, MD. IN EARLY SEPTEMBER 2011, MY WIFE COMPLAINED OF A BAD ODOR IN THE VAN. ON 09/10/11 I COMBED THROUGH THE VAN, THINKING THAT ONE OF OUR CHILDREN HAD SPILLED OR DROPPED SOMETHING THAT WAS CAUSING THE SMELL. INSTEAD, I FOUND THAT THE FLOOR OF THE VAN, UNDER THE CARPETS, WAS SOAKED THROUGHOUT. I IMMEDIATELY CALLED THE DEALER, AND THEY PICKED UP THE VAN ON 09/12/2011. THE FOLLOWING DAY I RECEIVED A CALL FROM THE DEALER'S SERVICE ADVISOR, WHO INFORMED ME THAT THE PROBLEM WAS WORSE HAD BEEN IMMEDIATELY APPARENT: WATER WAS ACTUALLY POOLING UNDER THE CARPETS. HE ALSO SAID THEIR MECHANICS HAD SPEND ALL DAY ON THE PROBLEM AND HAD NOT BEEN ABLE TO DETERMINE HOW THE WATER HAD SEEPED INTO THE CAR, AND THAT THE NEXT STEP WAS FOR A TOYOTA REGIONAL SPECIALIST TO LOOK AT THE VAN, THAT WEEK. A FEW DAYS LATER, THAT HAPPENED, BUT THAT TECHNICIAN, TOO, WAS UNABLE TO SOLVE THE PROBLEM. AS A RESULT, THE DEALER ESSENTIALLY SAID IT WAS MY PROBLEM. I THEN CALLED TOYOTA USA HQ AND, TOO, MY INSURANCE COMPANY (USAA); WITH THE FORMER, I INITIATED A CASE/COMPLAINT, WITH THE LATTER, A COMPREHENSIVE CLAIM. ON SEPTEMBER 22, I SENT TOYOTA HQ A CERTIFIED LETTER WHICH, 1) REQUESTED THAT THE COMPANY REPLACE OR BUY BACK OUR VAN, AND 2) GAVE NOTICE THAT I WAS FILING A LEMON LAW COMPLAINT WITH THE MARYLAND ATTORNEY GENERAL'S CONSUMER PROTECTION AFFAIRS OFFICE. IN THE MEANTIME, MY COMPREHENSIVE INSURANCE COVERED THE WATER REMEDIATION EFFORT OF CARPET AND MATERIALS REPLACEMENT, NOTWITHSTANDING THE FACT THAT THE SOURCE OF THE WATER INTRUSION WAS NEVER DIAGNOSED. ON 10/07/2011, I RECEIVED NOTICE FROM THE DEALER THAT THE "REPAIRS" (I.E., CARPETS, SOUND-DEADENER REPLACED, CAR "OXINATED" (SP?), AND DETAILED), BUT THAT THE SMELL WAS STILL THERE. AFTER ONE MONTH NO ANSWER TO WHY A NEW $40K VAN IS SOAKED INSIDE. *TR

10/9/2011

WATER ACCUMULATING IN FOLD-DOWN COMPARTMENT FOR THIRD ROW SEATS. STANDING WATER NOTICED UNDER CARPET. DEALERSHIP UNABLE TO REPLICATE LEAK. *TR

1/6/2012

TOLD DURING MY SERVICE AT 15000K BY TOYOTA TECHNICIAN THAT I WOULD NEED TO REPLACE ALL 4 TIRES ON MY 2011 TOYOTA SIENNA. I ASKED HOW WAS IT POSSIBLE A BRAND NEW LEASED VEHICLE WITH 15000K MILES WOULD NEED NEW TIRES AND I WAS TOLD THAT I COULD MAKE IT TO 20000K BUT NEED NEW ONES. THE TECHNICIAN COULD NOT TELL ME WHY THE TIRES WERE FAILING. AFTER RESEARCHING THIS ISSUE AND SPEAKING WITH OTHER TOYOTA SIENNA OWNERS IT APPEARS TO BE A BIG PROBLEM WITH THE TIRES PLACED ON SIENNA MINIVANS. IT ALSO APPEARS THAT TOYOTA IS BLAMING THE TIRE COMPANY AND THE TIRE COMPANY IS BLAMING TOYOTA. OF COURSE THE POOR CONSUMER GETS STUCK IN THE MIDDLE. A RECALL SHOULD BE DONE AS SOON AS POSSIBLE AS TIRE SAFETY IS VERY IMPORTANT. *TR

2/5/2013

WE PURCHASED THIS VEHICLE IN FEBRUARY 2011. IT CAME WITH FREE TOYOTA MAINTENANCE FOR THE FIRST 2 YEARS AND HAS BEEN BROUGHT IN FOR EVERY SCHEDULED MAINTENANCE, MOST RECENTLY THE 25,000 MILE SERVICE AT 26,000, SO THE TIRES HAVE REGULARLY BEEN ROTATED AND INSPECTED BY THE DEALERSHIP. TWO YEARS AND LESS THAN 27,000 MILES AFTER PURCHASING THE VEHICLE, I NOTICED THAT IT WAS NOT HANDLING WELL IN SNOW DESPITE BEING AN AWD. TO OUR SURPRISE, THE TIRES WERE WORN. I BROUGHT IT TO A TIRE SHOP HOPING FOR JUST AN ALIGNMENT AND WERE TOLD THE TIRES WERE NOT SAFE TO DRIVE ON. THEREFORE, I JUST HAD TO REPLACE ALL 4 TIRES AHEAD OF SCHEDULE. VERY DANGEROUS AS MOST PEOPLE DON'T EVEN CONSIDER THE NEED FOR NEW TIRES AT THIS POINT IN THEIR VEHICLE OWNERSHIP. AND EVEN MORE DANGEROUS AS COMING UP WITH THE $1,000 EVERY TWO YEARS IS/WILL BE DIFFICULT IF NOT IMPOSSIBLE. THE REPLACEMENT TIRES ARE THE SAME AS DUE TO THE UNIQUE TIRE SIZE, THERE ARE NO OTHER RUN FLAT OPTIONS ON THE MARKET, BRIDGESTONE TURANZA EL400-02 RFT . *TR

2/18/2013

I BOUGHT A 2011 TOYOTA SIENNA LE IN MARCH 2010 AND HAVE 1200 MILES ON IT. I BELIEVE THE SIENNA AS ACCELERATION ISSUES WHEN IN CRUISE CONTROL. I TURNED ON THE CRUISE CONTROL TO KEEP THE SPEED AT 60 MPH ON THE BRIDGE. WHILE GOING UPHILL, THE SIENNA WAS ACCELERATING TO MAINTAIN SPEED WHICH WAS OK BUT WHEN GOING DOWNHILL IT JUST WON'T STOP ACCELERATING AND THE SPEED WENT UPTO 75-80 MPH WHEN I HIT THE BREAKS AND TURNED OFF THE CRUISE CONTROL. I TRIED THE SAME IN ANOTHER UPHILL/DOWNHILL LOCATION ON ROUTE 1 AND THE SAME THING HAPPENED. PLEASE LOOK INTO THE ISSUE AND HAVE TOYOTA TAKE REMEDIAL ACTION. THE OTHER ISSUE I FOUND WAS THE UNTIMELY CHANGE IN GEAR. THIS HAPPENED WHEN I HIT THE BRAKES TO GO OVER A SPEED-REDUCER AND THEN HIT THE ACCELERATION PEDAL. USUALLY THERE IS A GEAR SHIFT AROUND 20-40 MPH, BUT IN THIS CASE THE GEAR JUST WASN'T SHIFTING AND THE RPM WENT ON RISING. I STOPPED THE VEHICLE AND STARTED AGAIN AND THINGS SEEMED TO BE ALRIGHT. THIS HAS HAPPENED TO ME WITH THE SIENNA A NUMBER OF TIMES. THE THIRD ISSUE IS THAT WHEN I TURN QUICKLY THE STEERING SEEMS TO BECOME NON-RESPONSIVE FOR A FEW SECONDS AND SEEMS TO GET STUCK. THIS DOESN'T HAPPEN WHEN I AN SLOWLY TURNING THOUGH. *TR

5/25/2010

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE ENGINE REVVED WITH AN UNINTENDED ACCELERATION. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND THE VEHICLE CAME TO A STOP. THE IDENTICAL FAILURE RECURRED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE ACCELERATION FAILURE AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE CONTACT HAD CONCERNS OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 3,100. THE VIN WAS UNAVAILABLE.

8/9/2010

WE BOUGHT OUR FIRST MINIVAN - A TOYOTA SIENNA XLE 2011- BARELY TWO WEEKS AGO FROM TOYOTA LAUREL, MD. THE SECOND DAY, THE STEERING STARTED TO CREAK WHEN MAKING TURNS. NOW, THE TRUNK DOOR HAS STOPPED WORKING AND THE LOCAL NEW JERSEY DEALERSHIP DCH TOYOTA IS TELLING US IT HAS BEEN "BENT". THEY ARE REFUSING TO FIX IT OR REPLACE THE VEHICLE AND ARE TELLING US OUR INSURANCE COMPANY NEEDS TO PAY TO FIX IT. THE DOOR IS NOT DAMAGED OR DENTED/DINGED IN ANY WAY. IT'S PERFECTLY FINE, EXCEPT IT DOESN'T CLOSE ANYMORE WITH THE REMOTE CLOSING/OPENING BUTTONS. WE BELIEVE SOMETHING IS WRONG WITH THE ELECTRONICS, OR THAT THE DOOR WAS NOT CORRECTLY PUT IN WHEN THE CAR WAS BEING MANUFACTURED. WE HAVE A CHILD AND WOULD LIKE TO KNOW WHAT ELSE IS GOING TO BREAK DOWN IN THIS NEW CAR THROUGH NO FAULT OF OUR OWN. *TR

7/12/2010

WE WERE INFOMED BY TOYOTA SERVICE THAT THE TIRES ARE BALDING AND NEED REPLACEMENT. THEY INFORMED US THAT THIS IS A TIRE ISSUE. WE CONTACTED FIRESTONE, AND THEY INFORMED US THAT THERE ARE ISSUES WITH THE SIENNA PREMATURELY WEARING OUT TIRES DUE TO ALIGNMENT ISSUES WITH THE DESIGN OF THE SIENNA. FIRESTONE AGREED TO PAY FOR HALF THE COST OF NEW TIRES. TOYOTA ON THE HAND HAS GIVEN US THE RUN AROUND AND IS NOT TAKING OWNERSHIP. WE HAVE FOUND THAT THROUGH BLOGS THERE ARE CUSTOMERS THAT ARE REPLACING TIRES AFTER LESS THAN A YEAR OF USE (<15K MILES). WE HAVE THE ENTIRE THREAD OF CONVERSATIONS AND MAINTENANCE RECORDS THAT SHOW THAT THERE IS A PROBLEM WITH THE DESIGN AND MANUFACTURE OF THE VECHICLE'S ALIGNMENT AS VERIFIED BY TOYOTA SERVICE AND OTHER REPAIR SHOPS. THIS IS THE 5TH NEW CAR WE HAVE OWNED, AND TIRES LAST AT LEAST 40K MILES. TOYOTA SHOULD OWN UP TO THIS AND INFORM CUSTOMERS THAT THEY WILL NEED TO REPLACE TIRES EVERY 15K MILES! *TR

8/28/2012

TL*THE CONTACT WAS DRIVING A 2011 TOYOTA SIENNA. WHILE DRIVING 20 MPH ATTEMPTING TO APPLY THE BRAKE PEDAL, IT EXTENDED TO THE FLOOR; HOWEVER, THE VEHICLE DID NOT STOP. HE CONTINUED TO APPLY THE BRAKES AND EVENTUALLY THEY STARTED WORKING PROPERLY. TWO DAYS LATER WHILE DRIVING THE VEHICLE AND DEPRESSING THE BRAKES THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WERE FIFTEEN ERROR CODES INFORMING THEM TO CONTACT THE MANUFACTURERS ENGINEERING DEPARTMENT. THE DEALER INFORMED HER THAT THERE WAS A METAL BRACKET THAT COVERED THE BRAKE SENSOR AND WHEN THE BRAKES WERE DEPRESSED THE SENSOR INFORMED THE COMPUTER TO TURN ON THE HYDRAULIC BRAKES IN ORDER FOR THE BRAKES TO FUNCTION NORMALLY. THE METAL BRACKET ON THE VEHICLE WAS DAMAGED; THEREFORE, THE COMPUTER DID NOT WORK PROPERLY. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER SINCE THEY WERE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS RETURNED TO THE DEALER WHO EXCHANGED BACK HER OLD VEHICLE TO HER. THE FAILURE MILEAGE WAS 3,900.

10/5/2010

HAD TO PUSH BRAKE PEDAL TO THE FLOOR IN ORDER TO STOP 2011 TOYOTA SIENNA XLE. GATEWAY TOYOTA REPLACED THE MASTER CYLINDER ON FRIDAY NOVEMBER 19TH. DRIVING VEHICLE ON MONDAY NOVEMBER 22ND PEDAL WENT TO THE FLOOR AGAIN, DIFFICULT TO STOP. TOYOTA SCHEDULED TO REPLACE MASTER CYLINDER AGAIN ON NOVEMBER 23RD. VEHICLE ONLY HAS 5,300 MILES ON IT. *TR

11/22/2010

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING 5 MPH. THE CONTACTS AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE CRASH DID NOT CONSTITUTE AIR BAG DEPLOYMENT. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 5,000.

3/9/2011

ELECTRICAL FAILURE THE CLOCK LOSES TIME WHEN YOU TURN OFF ENGINE THEN WHEN YOU START ENGINE IT WILL GIVE YOU WARNING TO CHECK VSC , SRS AIRBAG IS OFF , RADIO IS OFF TOO. THE AUTIMATIC LOCK IS NOT FUNCTIONING WE HAVE TO LOCK DOORS MANUALLY. THIS IS FRUSTRATING BECAUSE WE HAVE A BRAND NEW CAR!!! *TR

10/13/2011

I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. NOTING THAT TOYOTA HAVE HAD PROBLEMS WITH MANY CARS WITH BRAKE FAILURE IN THE PAST. PLEASE ADVISE ME WHAT I WOULD NEED TO DO IN ORDER TO GET MY VEHICLE REPLACED FOR THE SAFETY OF MY FAMILY AND KIDS SINCE I NO LONGER FEEL SAFE BEING IN THE CURRENT VEHICLE. THANK YOU, *TR

8/12/2012

ON DEC.5, 2012 WE WERE PICKING UP A GRANDCHILD AT AN ELEMENTARY SCHOOL. WE WERE IN A LINE OF CARS TO EXIT THE PARKING LOT. A CAR WAS PULLING INTO THE LINE AHEAD OF US. WE TRIED TO STOP TO LET HER IN, BUT THERE WERE NO BRAKES. THERE WAS PLENTY OF SPACE AND TIME TO STOP. WE STOPPED BY HITTING HER CAR. OUR VAN HAD MINIMAL DAMAGE, BUT SHE HAD A FENDER AND PASSENGER DOOR DAMAGE. (WE WERE THANKFUL NO CHILDREN WERE INJURED AS THERE WERE MANY AROUND.) WE HAD THE CAR TOWED TO J PAULEY TOYOTA IN FORT SMITH, AS WE WERE AFRAID TO DRIVE IT. THEY PRONOUNCED IT SAFE TO DRIVE. WE CALLED TOYOTA (800-331-4331) TO HAVE THE BLACK BOX CHECKED AS SUGGESTED. STILL AFRAID TO DRIVE IT WE LEFT IT THERE AND TRADED FOR A NEW VAN (HONDA). (SEE ACCIDENT REPORT FOR 2009 TOYOTA SIENNA VAN VIN# [XXX]. FIRST TIME WE THOUGHT IT WAS PROBABLY A FLUKE. SECOND TIME A PROBLEM WITH THE SIENNAS.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

12/11/2012

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE INTO A RESIDENTIAL DRIVE WAY, HE APPLIED THE BRAKES AND THERE WAS AN INCREASE IN THE ENGINE RPMS. THE CONTACT MENTIONED THAT HE HAD TO SHIFT INTO PARK IN ORDER TO STOP THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,000.

6/25/2012

9/1/12 I WAS DRIVING ALONG AT HIGHWAY SPEED OF APROX. 55-60 MPH WHEN I DECIDED TO GO INTO A SHOPPING CENTER. I SLOWED MY CAR DOWN AND MADE A RIGHT TURN TO ENTER A SHOPPING CENTER. AS I WAS SLOWING DOWN TO PULL UP TO THE ENTRANCE OF THE STORE I HAD MY FOOT ON THE BRAKE PEDAL AND THE CAR DIDN'T WANT TO STOP. I HAD TO APPLY AN ENORMOUS AMOUNT OF PRESSURE TO THE BRAKE BUT IT DIDN'T STOP THE ENGINE FROM RACING AND TRYING TO LURCH FORWARD. I FORCED THE CAR OUT OF DRIVE AND PUT IT INTO REVERSE AND THE ENGINE WENT BACK TO NORMAL. 9/6/12 I WAS IN MY CAR AND APPROACHED A TRAFFIC LIGHT BEHIND ANOTHER CAR. I SLOWED DOWN FROM APROX. 25 MPH. AS THE CAR SLOWED I FELT THE CAR LURCH FORWARD, I APPLIED THE BRAKE HARDER SO AS NOT TO HIT THE CAR IN FRONT OF ME OR THE PEOPLE WALKING ACROSS THE STREET. I AGAIN MOVED THE CAR OUT OF GEAR AND THE ENGINE CAME TO NORMAL. 9/9/12 I WAS IN A SHOPPING CENTER WAITING FOR MY WIFE TO COME OUT AND I HAD TO MOVE MY CAR TO LET SOMEONE ELSE GET OUT A PARKING SPACE WHEN MY CAR STARTED TO ACCELERATE. I HAD MY FOOT ON THE BRAKE AT THE TIME THIS OCCURRED AND AS MUCH PRESSURE I PUT ON THE BRAKE WAS NOT ENOUGH TO STOP THE CAR. THE CAR STILL HAD ENOUGH POWER TO GO FORWARD EVEN THOUGH I HAD MY FOOT ON THE BRAKE. I FEAR FOR MY LIFE AND ANY PEOPLE THAT ARE IN MY CAR, LET ALONE OUTSIDE OF MY CAR. TOYOTA CANNOT DUPLICATE THE PROBLEM, I'VE TAKEN IT TO THEM TWICE. THEY (TOYOTA) WILL NOT DO ANYTHING FOR ME. PLEASE HELP. *TR

9/22/2012

WE HAVE OWNED A 2011 TOYOTA SIENNA FOR 1.5 WEEKS. YESTERDAY OUR 3 YEAR OLD'S HAND BECAME STUCK IN THE SLIDING DOOR. HE HAD JUST EXITED THE CAR AND HIS HAND WAS IN THE PATH OF THE DOOR AS IT WAS SLIDING CLOSED. THE DOOR DID NOT RETRACT. IT CLOSED TIGHTLY AND A MINUTE OR SO PASSED BEFORE THE DOOR WAS ABLE TO BE OPENED. WE TOOK HIM TO THE EMERGENCY ROOM. NO BREAK WAS EVIDENT ON THE X RAYS BUT THE DOCTOR SAID AN EXAM BY AN ORTHOPEDIC DOCTOR NEXT WEEK, AFTER THE SWELLING HAS SUBSIDED, WILL CONFIRM WHETHER THERE IS A BREAK OR FRACTURE. THE ER DOCTOR PUT A FIBERGLASS CAST ON HIS ARM AND TOLD US TO FOLLOW UP WITH AN ORTHOPEDIC DOCTOR AFTER THE WEEKEND. *TR

5/30/2010

IN NOVEMBER OF 2010, WE PURCHASED 2011 TOYOTA SIENNA XLE. WITHIN A MONTH, ON TWO SEPARATE OCCASIONS- THE AUTOMATIC SLIDING DOORS GOT STUCK MIDWAY. THEY WOULD NOT MOVE BACK OR FORWARD. WE TOOK IT TO THE ORIGINAL DEALERSHIP. WE WERE TOLD THAT TOYOTA HAD THEM CLEAR SOME "CODES" FOR THE AUTOMATIC DOORS AND THE PROBLEM WAS FIXED. TWO WEEKS LATER, THE SAME PROBLEM IS HAPPENING ON BOTH DOORS. WE TOOK THE CAR BACK AND THE SERVICE MANAGER INFORMED US THAT TOYOTA WOULD NOT AUTHORIZE NEW MOTORS IN THE CAR, ALTHOUGH IT IS A BRAND NEW CAR AND UNDER WARRANTY. THIS IS A TOYOTA MANUFACTURING PROBLEM AND NEEDS TO GET RESOLVED! *TR

1/21/2011

2011 TOYOTA SIENNA VAN WITH 220 MILES ON IT CAUGHT FIRE IN MY DRIVEWAY 2 MINUTES AFTER PARKING IT THERE. NO WARNING LIGHTS OR ANYTHING. VEHICLE IS A TOTAL LOSS, NO RESPONSE FROM TOYOTA FOR OVER TWO WEEKS, OWNED THE BRAND NEW VAN FOR LESS THAN A WEEK. A CAUSE AND EFFECT INVESTIGATOR HIRED BY MY INS CO FOUND THE PROBLEM TO BE A FAULTY FAN WIRE THAT SHORTED OUT. EXTENSIVE DAMAGE TO MY HOUSE AND LANDSCAPING AS WELL. BURNED OUT VAN STILL SITTING IN MY DRIVEWAY CAUSING DANGER WITH BROKEN GLASS AND SOOT TO MY CHILDREN AND PETS. UNABLE TO GET ANY RESPONSE WHAT SO EVER FROM TOYOTA. THE DEALERSHIP HAS BEEN EXTREMELY HELPFUL. *TR

6/26/2010

VAN JUST WON'T START. IT CRANKS OVER BUT WON'T START, AFTER TENS MINUTES IT STARTED UP FINE. VAN HAS ONLY 510 MILES. AT 5500 MILES VEHICLE AGAIN CRANKED BUT WOULD NOT START. AFTER IT STARTED, IT RAN ROUGH AND DIED AT TIMES, TOOK IT TO DEALER BUT THEY CAN NOT FIND PROBLEMS. VEHICLE RUNS FINE, AT ABOUT 5700 VEHICLE RUNS ROUGH AND DIES AT STOP LIGHTS, TOOK BACK TO DEALER THIS TIME THEY SAY IT WAS A BAD COMPUTER, TOYOTA TOOK CARE OF IT, A FEW THOUSANDS MILES LATER SAME PROBLEMS RUN ROUGH AT TIMES AND WON'T START, TOOK TO DEALER, CAN NOT FINE PROBLEMS, VEHICLE RAN FINE, NOW AT 10500 MILES SAME PROBLEMS AGAIN RAN ROUGH AND DIE AT STOP LIGHT, BUT RAN FINE JUST A FEW MINUTES LATER, DROVE HOME NEXT DAY ,IT WON'T START. TOW TO DEALER THEY SAY IT HAS SOME MOISTURE IN THE COMPUTER.

12/28/2010

I HAVE AN 8 MONTH OLD SON, WHO IS VERY TALL FOR HIS AGE. THEREFORE, HE IS IN A BRITAX ROUNDABOUT 50 CARSEAT - REARFACING. I DRIVE A 2011 TOYOTA SIENNA XLE. ONE DAY WHEN I WAS PARKED ON AN UPHILL INCLINE, MY SLEEPING SON'S HEAD FELL FORWARD AND HE STOPPED BREATHING UNTIL MY HUSBAND REALIZED IT AND PUSHED HIS HEAD BACK. WE HAD BEEN USING A ROLLED RECEIVING BLANKET TO HELP HOW UPRIGHT HIS REARFACING SEAT SITS IN THE BACKSEAT CAPTAINS CHAIR OF OUR VAN. THE STRAPS OF THE CARSEAT ARE NOT LONG ENOUGH TO ACCOMMODATE A POOL NOODLE, BECAUSE THE SEAT OF THE CAR IS SO RECLINED. *TR

9/11/2010

2011 SIENNA XLE FRONT PASSENGER AND MIDDLE ROW SEAT BACKS ARE NOT SECURE. THERE IS PLAY AND MOVEMENT IN THE SEAT BACK MECHANISM TO GIVE THE ILLUSION THAT THE ENTIRE SEAT IS SLIDING FORWARD WHEN YOU APPLY THE BRAKES. *TR

12/24/2010

THE CAR ACCELERATES VERY RAPIDLY IN REVERSE AFTER A COLD START. A MORNING A FEW DAYS AFTER BUYING THE CAR, I STARTED IT UP, SHIFTED INTO REVERSE, AND SLOWLY RELEASED THE BRAKE PEDAL. THE CAR BEGAN ACCELERATE BACKWARDS SO RAPIDLY THAT I THOUGHT I MUST INADVERTENTLY PUT MY FOOT ON THE ACCELERATOR. I PULLED MY FOOT AWAY FROM THE PEDALS BUT THE CAR CONTINUED TO ACCELERATE. I SHIFTED INTO PARK, BUT BEFORE THERE WAS ANY CHANGE IN SPEED THE CAR CRASHED INTO MY NEIGHBOR'S CAR ACROSS THE STREET, CAUSING OVER $5,000 IN DAMAGE. IF THERE HAD BEEN SOMEONE STANDING ACROSS THE STREET, IT WOULD LIKELY HAVE BEEN A FATALITY. I CONTACTED TOYOTA AND THEY SENT OUT A CORPORATE REPRESENTATIVE TO EXAMINE THE CAR. HE ACKNOWLEDGED THERE WAS RAPID ACCELERATION IN REVERSE, AND STATED THAT WAS "NORMAL" OPERATION FOR THE CAR AFTER A COLD START, AND THAT IT WOULD BE EVEN FASTER IN COLD WEATHER (WE LIVE IN SOUTHERN CALIFORNIA). HE STATED THEY HAD INCREASED THE CAR IDLE SPEED AFTER COLD STARTS FOR POLLUTION CONTROL PURPOSES, AND THIS WAS THE RESULT. I CAREFULLY REVIEWED THE OWNER'S MANUAL AND INSIDE OF THE CABIN FOR ANY WARNING ABOUT RAPID ACCELERATION IN REVERSE AFTER A COLD START, AND THERE WAS NONE. I HAVE ALWAYS BEEN A CAREFUL DRIVER WHO HAS MAINTAINED A GOOD DRIVER DISCOUNT, AND NOTHING REMOTELY LIKE THIS HAS EVER HAPPENED TO ME BEFORE. AT THE VERY LEAST, BECAUSE THE COMPANY IS AWARE OF THIS ISSUE THEY SHOULD PROMINENTLY PROVIDE WARNINGS TO NEW CAR BUYERS AND OWNERS. I AM CONCERNED THAT THIS IS A DESIGN DEFECT WILL RESULT IN INJURY AND DEATH IF NOT ADDRESSED PROMPTLY. *TR

5/27/2011

VEHICLE WOULD EXPECTEDLY SLOW DOWN WHEN YOU ACCELERATE. THE LOSS OF POWER WOULD LAST BETWEEN 2 TO 7 SECONDS. I HAVE ALREADY TAKEN THE CAR TO THE DEALER SINCE THE 15K-MILE SERVICE. THE DEALER COULD NOT FIND ANYTHING. NONETHELESS, THE ISSUE IS STILL OCCURRING ON A WEEKLY BASIS. THIS IS A VERY SERIOUS HAZARD. AFFECTED VEHICLE COULD GET REAR ENDED AS IT ACCELERATE FROM STOP LIGHTS WHEN IT SUDDENLY SLOWS DOWN. WHAT'S WORSE? IMAGINE YOUR FAMILY IN THE CAR WHEN YOU WANT TO MAKE A LEFT TURN, YOU PRESS THE GAS PEDAL TO ACCELERATE, BUT IT SLOWS DOWN BEFORE YOU CAN CLEAR THE ON COMING TRAFFIC. I HOPE TOYOTA IS LISTENING TO THIS!!! THIS DEFECT COULD HAVE VERY DIRE RESULTS. I HAVE FOUND SIMILAR COMPLAINTS IN VARIOUS FORUMS ONLINE. I AM CERTAIN MORE PEOPLE ARE EXPERIENCING THIS AND DON'T KNOW WHERE TO REPORT IT. NHTSA, PLEASE REQUEST SIMILAR COMPLAIN DATA FROM TOYOTA DEALERS ABOUT THIS VERY DANGEROUS DEFECT. *TR

5/12/2012

2011 TOYOTA SIENNA: THE FLOOR RUG ON THE REAR RIGHT SIDE OF THE PASSENGER SEAT KEEPS ROLLING UP, CAUSING AN UNAWARE PASSENGER ENTERING OR EXITING FROM/TO THE THIRD ROW SEAT OF THE VEHICLE TO TRIP OVER IT. IT'S A SAFETY HAZARD. *TR

9/23/2010

PURCHASED A 2011 TOYOTA SIENNA LIMITED ON JUNE 25TH. NEXT MORNING, AFTER THE CAR HAD BEEN IN DRY WEATHER AND GARAGED OVERNIGHT, I PULLED IT OUT TO FIND THE ENTIRE REAR STORAGE AREA BY THE BACK DOOR WAS SOAKING WET WITH WATER STANDING IN PUDDLES AND THE REAR WELDS CORRODED. IT IS APPARENT THE WATER HAS BEEN THERE FOR SOME TIME. AFTER WRINGING OUT 4 BEACH TOWELS, I PUT AN INDUSTRIAL FAN ON IT FOR 5 HOURS. IT'S STILL WET. *TR

6/26/2011

5 MONTH OLD TOYOTA SIENNA 2011 STALLED AFTER THE LIGHTS INSIDE THE DASHBOARD (CONTROL PANEL) STARTED BLINKING AND THEN WOULD NOT START AGAIN. IT WAS TOWED TO THE DEALER ON 12/22/2010. DEALER INITIALLY (ON 12/27/2010) SAID IT IS DUE TO WATER DAMAGE AND ENGINE HAS TO BE REPLACED. DEALER WAS NOT ABLE TO FIND ANY EVIDENCE OF SIENNA BEING SUBMERGED IN WATER (AS IT DID NOT GO INTO ANY BIG PUDDLE OR DEEP WATERS). I OPENED A CASE WITH TOYOTA ON 12/28/2010. I WAS IN TOUCH WITH TOYOTA DEALER BUT CASE MANAGER AT TOYOTA INFORMED THAT THEY WERE UNABLE TO REACH/SPEAK TO THE DEALER FOR 2 DAYS EVEN THOUGH THEY ARE BOTH IN CALIFORNIA. SHE INFORMED ME THAT THEIR POLICY IS TO CONCUR WITH DEALER WITHOUT EVEN LOOKING AT THE REPORT OR TALKING TO THEM AND THEY WOULD NEITHER INVESTIGATE NOR INSPECT. MY INSURANCE COMPANY (AAA) PERFORMED VISUAL INSPECTION AND FOUND TOO MANY METAL PIECES INSIDE THE ENGINE. INSURANCE COMPANY ALSO FOLLOWED UP WITH DEALER AND INFORMED THERE ARE OTHER CASES WHERE THEY HAD SEEN SIMILAR ISSUE WITH TOYOTA SIENNA 2011 AND THIS DOES NOT SEEM TO BE A WATER DAMAGE. THERE HAS BEEN NEITHER AN EXPLANATION NOR A FOLLOW-UP FROM TOYOTA AS TO WHAT THE CAUSE WAS. DEALER REPORTED BACK ON 01/04/2011 AND INFORMED ME THAT IT MIGHT BE A MECHANICAL FAILURE AND TOYOTA WILL FIX IT. I AM NOW CONCERNED ABOUT THE SAFETY OF MY FAMILY AND ANYONE WHO DRIVES SIENNA. WHAT IF STALLS IN THE MIDDLE OF FREEWAY ? WHAT IF THIS HAPPENS AGAIN ? WORRIED AND TENSED OWNER OF TOYOTA SIENNA 2011.

1/12/2011

FAILURE OF DRIVER'S CABIN LAMP OVERRIDE SWITCH TO EXTINGUISH CABIN READING LIGHTS OBSCURED DRIVER'S VISION AT NIGHT DURING HIGH-SPEED MERGE MANEUVER: I WAS ATTEMPTING A HIGH-SPEED HIGHWAY MERGE, AT NIGHT, ENTERING ROUTE 29 FROM THE LEFT SIDE OF THE HIGHWAY, WHEN MY THREE-YEAR-OLD SON DISCOVERED THAT HE WAS NOW TALL ENOUGH TO OPERATE HIS OVERHEAD PERSONAL READING LIGHT. MY VISION OF MERGING TRAFFIC TO THE RIGHT WAS SUDDENLY OBSCURED BY THE UNEXPECTED OPERATION OF THE CABIN READING LAMP, AND THE SITUATION WAS COMPOUNDED BY MY INABILITY TO QUICKLY OVERRIDE THE LAMP FROM THE DRIVER'S POSITION, IN THE MANNER AS DIRECTED ON PAGE 526 OF THE OWNER'S MANUAL. THE READING LIGHT ABOVE MY SON'S HEAD STAYED ON. ACCORDING TO THE SIENNA 2011 OWNER'S MANUAL ON PAGE 526, THE DOOR LIGHT BUTTON, ABOVE THE DRIVER'S HEAD, ALSO SERVES AS AN OVERRIDE FOR ALL THE PERSONAL CABIN READING LIGHTS WHEN THE "DOOR" FUNCTION IS DISABLED: PAGE 526: "REAR ON/OFF: REAR PERSONAL/INTERIOR LIGHTS TURN ON [UPON ACTIVATION OF THE ILLUSTRATED INDIVIDUAL READING LAMP BUTTONS AT EACH SEATING POSITION] WHEN THE PERSONAL/INTERIOR MAIN SWITCH IS IN DOOR POSITION." THE DUAL FUNCTIONALITY OF THE DOOR LIGHT BUTTON IS CONFIRMED; ON PAGE 525 OF THE MANUAL, THE OTHER WELL-KNOWN PURPOSE OF THE DOOR BUTTON IS SEPARATELY AND INDEPENDENTLY DESCRIBED TO ACTIVATE AUTOMATIC CABIN ILLUMINATION WHEN ENTERING/EXITING THE VEHICLE: PAGE 525: "DOOR POSITION: THE PERSONAL/INTERIOR LIGHTS AND REAR INTERIOR LIGHT COME ON WHEN A DOOR IS OPENED. THEY TURN OFF WHEN THE DOORS ARE CLOSED." THEREFORE, THE REFERENCE TO THE DOOR BUTTON ON PAGE 526 IS FOR THE SEPARATE OVERRIDE FEATURE. THANK YOU FOR YOUR CONSIDERATION. I RECOMMEND TOYOTA RECALL THE AFFECTED VEHICLES, TO CORRECT THE FUNCTIONING OF THE CABIN LAMP OVERRIDE SWITCH AS THIS IS AN ESSENTIAL SAFETY FEATURE OF THE VEHICLE FOR NIGHTTIME DRIVING WITH PASSENGERS.

4/20/2011

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FACTORY INSTALLED TELEVISION SCREEN WAS OBSTRUCTING THE FIELD OF VISION THROUGH THE REAR VIEW MIRROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

7/28/2011

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR VIEW MIRROR WAS VIBRATING WHILE DRIVING AT LOW SPEEDS AND IT WAS OBSTRUCTING HIS VIEW. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS AWARE OF THE FAILURE. NONE OF THE REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 16,000. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

8/4/2011

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FACTORY INSTALLED TELEVISION SCREEN WAS OBSTRUCTING THE FIELD OF VISION THROUGH THE REAR VIEW MIRROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

7/28/2011

NHTSA CAMPAIGN 11V560000.............MY VEHICLE HAS A TOW HITCH AND SO THE SAFETY RECALL INFORMATION PROVIDED BY SAYS TO NOT PLACE THE NEW TIRE AND LOADING INFORMATION PLACARD ON THE VEHICLE. THE INSTRUCTIONS PROVIDED BY TOYOTA FURTHER STATE THAT: "THE REMEDY FOR YOUR VEHICLE WILL BE AVAILABLE AFTER MAY 2012. WE WILL SEND YOU ANOTHER NOTICE WHEN IT IS READY." I CALLED TOYOTA IN JUNE OF 2012 AND WAS TOLD THAT THE REMEDY WAS NOT YET READY AND I WOULD BE NOTIFIED WHEN IT WAS. I WAS PROVIDED THIS INFORMATION BY AN INDIVIDUAL NAMED [XXX] AT 800-331-4331 EXT [XXX] AND WAS GIVEN A CASE NUMBER [XXX]. THIS WAS OVER A YEAR AGO AND STILL NOT RESPONSE OR ACTION BY TOYOTA. IT FEESL LIKE THEY HAVE NO INTENTION OF RESOLVING THIS ISSUE FOR ME. HOW LONG IS REASONABLE TO WAIT FOR A FIX WITH A RECALL ASSOCIATED WITH POTENTIAL OVERLOADING OF THE TIRE/WHEEL? THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

5/4/2013

ON SEPT 14, 2011 WHILE MY SON WAS IN THE SECOND ROW BUCKET SEAT ON THE PASSENGERS SIDE HIS SEAT BELT FAILED. THE FEMALE END OF THE SEAT BELT WHICH IS ANCHORED TO THE FLOOR, SEPARATED FROM THE FLOOR WHILE STILL BUCKLED. *KB

9/15/2011

TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE THIRD ROW MIDDLE BEAT THAT RETRACTED FROM THE CEILING WAS TANGLED AROUND A CHILD'S WAIST WHILE SLEEPING. THE FAILURE ALMOST CAUSED THE SEAT BELT TO STRAGGLE THE CHILD. THE CHILD BEGUN TO TURN BLUE SO THE CONTACT HAD TO CUT THE SEAT BELT TO RELEASE THE CHILD. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE DEALER WAS CONTACTED TO SECURE AN APPOINTMENT TO HAVE THE SEAT BELT REPLACED. THE FAILURE MILEAGE WAS 12,000.

3/9/2012

2011 SIENNA LE REAR VIEW MIRROR VIBRATES WHILE CAR ENGINE IS TURNED ON AND WHEN CAR IS IN DRIVING VIBRATE TO THE POINT THAT MAKES A PERSON DIZZY. SPOKE TO TOYOTA SERVICE REGARDING THIS SAFTY CONCERN, BUT WE WERE TOLD THAT THE VIBRATION ON THE MIRROR COMES WITH A CAR DESIGN, NOT A MALFUNCTIONAL PART, REFUSE TO REPLACE OR ATTEMP TO SOLVE THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

7/12/2011

VEHICLE WAS IN PARK ON A FLAT STREET. I WANTED TO MOVE THE VEHICLE FORWARD, SO I DEPRESSED THE BRAKE, AND BEGAN SHIFTING THE (AUTOMATIC) SHIFTER TO DRIVE. THE GEAR SHIFT LEVER NEVER MADE IT TO THE DRIVE POSITION. AS I MOVED THE LEVER, THE CAR SHOT BACKWARDS, STRIKING A VEHICLE BEHIND ME WITH TREMENDOUS FORCE. I HAVE HAD THE SAME MODEL CAR FOR OVER 7 YEARS AND NEVER HAD THIS HAPPEN. I CANNOT FIGURE OUT HOW OR WHY THE CAR ACCELERATED (FORCEFULLY) IN REVERSE AS I WAS SHIFTING INTO DRIVE. *TT

9/27/2011

THE POWERED FOLD UP RAMP AND MOTOR LOCKED UP COMPLETELY BLOCKING WHEEL CHAIR EXIT AND ENTRY ACCESS IN THE TOYOTA SIENNA 2011 BRAUN ABILITY RAMPVAN. THE ALLEGED MANUAL RAMP OPERATION FUNCTION FAILED TO WORK TRAPPING THE WHEEL CHAIR OCCUPANT INSIDE THE VEHICLE. THIS DANGEROUS DESIGN HAS BEEN MADE SINCE 2011 AND CONTINUES TO BE MADE INTO 2013. BRAUN HAS RELEASED ANOTHER IN-FLLOOR RAMP OPTION THIS YEAR WHICH IS A MUCH SAFER DESIGN THAT IS IMPOSSIBLE TO BLOCK DOOR ACCESS EVEN IF IT MALFUNCTIONS. BRAUNABILITY NEEDS TO RECALL THIS DESIGN AND MAKE A TRUE MANUAL RELEASE THAT DISCONNECTS FROM THE MOTOR INCASE OF FAILURE OR LOCKUP. MY SON IS SEVERELY DISABLED AND HAS ALOT OF MEDICAL EQUIPMENT. THE JUMP SEAT BOLTED TO THE OTHER SIDE OF THE FLOOR BLOCKED ENTRY AND EXIT CLEARANCE FOR A WHEEL CHAIR ON THE OTHER SIDE AS A POSSIBLE ALTERNATIVE EMERGENCY EXIT. WE HAD TO LITERALLY PULL HIM OUT OF HIS WHEEL CHAIR AND DISCONNECT HIS EQUIPMENT - ALL VERY DIFFICULT IN THE TIGHT SPACE AND VERY DANGEROUS ESPECIALLY IN THE CASE OF AN EMERGENCY. THIS IS AN EXTREMELY DANGEROUS DEFECT AND SHOULD BE ADDRESS IMMEDIATELY. THE VAN WAS TOWED AND IN THE SHOP FOR 3+ WEEKS TO FIX THIS ISSUE AND REPLACE THE EQUIPMENT. *TR

5/7/2013

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V123000 (EQUIPMENT) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE CONTACT WAS ADVISED THAT BECAUSE THE VEHICLE DID NOT CONTAIN A FACTORY TRAILER HITCH, THEN THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE DEALER ADVISED THE CONTACT THAT HE HAD TO CHANGE THE RIM AND WHEEL SIZE IN ORDER TO BECOME COMPLAINT AND FALL UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

7/8/2013

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT OBSERVED DURING THE OPENING OF EITHER ONE OF THE TWO PASSENGER SIDE POWER DOORS THERE WOULD BE AN UNUSUAL POPPING NOISE. ALSO, THE POWER DOORS FAILED TO LATCH PROPERLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE TECHNICIAN INFORMED THAT THE POWER DOORS FUNCTIONED AS DESIGNED. THE FAILURE MILEAGE WAS 3,000.

9/1/2010

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER AND PASSENGER AUTOMATIC SLIDING DOORS WOULD FAIL INTERMITTENTLY. THE DRIVER SIDE SLIDING DOOR WOULD OFTEN CLOSE INDEPENDENTLY WHILE THE CONTACT WAS STANDING IN THE DOORWAY. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT THE VEHICLE WOULD NEED TO BE FURTHER INSPECTED BY AN ENGINEER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 900. UPDATED 03/29/11 *BF UPDATED 05/02/11

1/19/2011

IN JULY OF 2011 TOYOTA SENT A NOTICE OF RECALL ON THE 2WD SIENNA VANS FOR A PROBLEM OF EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER. THEY SAID THE REMEDY WAS UNDER DEVELOPMENT. IT IS NOW DECEMBER AND EVERY TIME I CALL TOYOTA THEY SAY THEY HAVE NOT YET DEVELOPED A REMEDY AND ARE WORDING ON IT. HEIR TEMPORARY SOLUTION WAS TO REMOVE THE SPARE TIRE AND PUT IT IN THE BACK OF THE VAN. TO ME A REASONABLE TIME FOR THIS TO BE RESOLVED WOULD BE 1-2 MONTHS, IT IS NOW GOING ON 5 MONTHS AND NO NOTICE OF RESOLUTION. I FEEL THAT MYSELF AND EVERYONE ELSE EFFECTED BY THIS RECALL NOTICE HAVE WAITED FAR TO LONG. *TR

12/23/2014

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (WHEELS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/13/15*CN UPDATED 6/18/2015 *JS

1/13/2015

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER DRIVING IN RAINY WEATHER CONDITIONS THERE WERE SPOTS ON THE WINDSHIELD THAT AFFECTED HIS VISION. AFTER ATTEMPTING TO CLEAN THE SPOTS OFF OF THE WINDSHIELD, HE WAS UNABLE TO REMOVE THEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SPOTS ARE EMBEDDED WITHIN THE WINDSHIELD. THE WINDSHIELD WAS REPLACED. APPROXIMATELY A WEEK AND A HALF LATER THE FAILURE RECURRED AFTER DRIVING IN RAINY WEATHER CONDITIONS. THE CONTACT STATED THAT THE SPOTS WERE ONLY VISIBLE AT NIGHT. THE VEHICLE WAS NOT REPAIRED AFTER THE WINDSHIELD WAS REPLACED. THE FAILURE MILEAGE WAS 46 AND THE CURRENT MILEAGE WAS 2,950.

7/6/2010

THE DAY AFTER PICKING UP MY NEW 2011 TOYOTA SIENNA MINIVAN, I NOTICED A DISTORTION ACROSS THE LOWER 3" OF THE WINDSHIELD. IT IS VERY DISTRACTING, AS THE PAINT STRIPES ON THE ROAD "BEND" TOWARDS THE DRIVER. IT'S WORSE AT NIGHT. *TT

7/11/2011

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA WITH 18,600 MILES. THE CONTACT HAD THE VEHICLES STEERING MODIFIED BECAUSE OF A HANDICAP. THE CONTACT RECEIVED THE RECALL NOTICE 10V620000, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL PERFORMED, HE WAS TOLD THAT THEY COULD NOT DO THE WORK DUE TO THE PREVIOUS MODIFICATION TO THE VEHICLE. THE MANUFACTURER WAS CONTACTED, BUT THEY HAD NOT OFFERED ANY ASSISTANCE. UPDATED 03/14/12 *BF

2/24/2012

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL FAILED TO RESPOND WHEN IT WAS DEPRESSED. AS A RESULT, THE CONTACT CRASHED INTO A CURB. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A NECK INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PIN NEEDED TO BE TIGHTENED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,361.

1/12/2015

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE REMEDY STATED THAT THE MANUFACTURER WOULD NOTIFY OWNERS OF THE RECALL AND PROVIDE A REMEDY WHEN ONE HAD BECOME AVAILABLE. THE REMEDY WAS FOR OWNERS TO RECEIVE A CORRECTED PLACARD ALONG WITH A REVISED OWNER'S MANUAL THAT STATED THAT THE ACTUAL WEIGHT OF THE VEHICLE, AT NO COST TO THE CONTACT. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY AND STATED THAT INSTEAD OF MAILING A 'CORRECTED' MANUAL TO OWNERS, THE MANUFACTURER SHOULD REPAIR THE VEHICLE SO THAT IT WOULD MATCH THE WEIGHT STATED ON THE PLACE CARD AND IN THE OWNER'S MANUAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.

3/30/2012

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS). THE CONTACT FOLLOWED THE INSTRUCTIONS LISTED IN THE RECALL NOTICE, BUT THE MANUFACTURER WAS YET TO RESPOND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL LATER IN THE YEAR FOR THE CORRECT LABELING INFORMATION TO BECOME AVAILABLE. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER WAS UNAWARE OF THE RECALL AND COULD NOT ASSIST. THE MANUFACTURER THEN ADVISED THE CONTACT TO WAIT UNTIL LABELING INFORMATION WAS SENT OUT TO CONSUMERS. THE FAILURE MILEAGE WAS 21,000. UPDATED 08-09-12 *BF THE CONSUMER WAS ADVISED ON 07/24/2012, BY TOYOTA CORPORATE OFFICE, THAT THERE IS NO REMEDY FOR THIS RECALL NOTICE AND NO ETA. UPDATED 08/09/2012 *JS

7/18/2012

WE WERE INFOMED BY TOYOTA SERVICE THAT THE TIRES ARE BALDING AND NEED REPLACEMENT. THEY INFORMED US THAT THIS IS A TIRE ISSUE. WE CONTACTED FIRESTONE, AND THEY INFORMED US THAT THERE ARE ISSUES WITH THE SIENNA PREMATURELY WEARING OUT TIRES DUE TO ALIGNMENT ISSUES WITH THE DESIGN OF THE SIENNA. FIRESTONE AGREED TO PAY FOR HALF THE COST OF NEW TIRES. TOYOTA ON THE HAND HAS GIVEN US THE RUN AROUND AND IS NOT TAKING OWNERSHIP. WE HAVE FOUND THAT THROUGH BLOGS THERE ARE CUSTOMERS THAT ARE REPLACING TIRES AFTER LESS THAN A YEAR OF USE (<15K MILES). WE HAVE THE ENTIRE THREAD OF CONVERSATIONS AND MAINTENANCE RECORDS THAT SHOW THAT THERE IS A PROBLEM WITH THE DESIGN AND MANUFACTURE OF THE VECHICLE'S ALIGNMENT AS VERIFIED BY TOYOTA SERVICE AND OTHER REPAIR SHOPS. THIS IS THE 5TH NEW CAR WE HAVE OWNED, AND TIRES LAST AT LEAST 40K MILES. TOYOTA SHOULD OWN UP TO THIS AND INFORM CUSTOMERS THAT THEY WILL NEED TO REPLACE TIRES EVERY 15K MILES! *TR

8/28/2012

EXCESSIVE TIRE WEAR TO VEHICLE FRONT TIRES DETECTED AFTER 5,846 MILES. ALIGNMENT CHECKED BY DEALER. NEW FRONT TIRES WERE INSTALLED USING A 65,000 MILE RATED TIRE. AT 22,000 (16,000 MILES FROM TIME OF REPLACEMENT) EXCESSIVE WEAR (TO STEEL CORDS) NOTED TO NEW FRONT TIRES. MANUFACTURER CLAIMS THERE IS NO MECHANICAL/DESIGN DEFECT IN VEHICLE. EXCESSIVE AND PREMATURE TIRE WEAR IS CREATING POTENTIALLY UNSAFE DRIVING/OPERATING CONDITIONS. *TR

11/26/2013

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR

3/21/2013

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE GLASS IN THE SUNROOF EXPLODED WITH A LOUD BANG. IN ADDITION, GLASS FRAGMENTS FELL INTO THE SUNROOF AREA BUT DID NOT ENTER THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

6/25/2013

DRIVING APPROX. 45 MILES PER HOUR IN THE CITY AND SUDDENLY THE PASSENGER SIDE REAR BACK WINDOW (VENT WIDOW) SHATTERED. FIRST A VERY LOUD NOISE AND THEN THE GLASS SHATTERED AND WENT EVERYWHERE. THERE WAS NO VISIBLE DAMAGE NOR DID THERE SEEM TO BE ANY EXTERNAL DEBRIS THAT COULD HAVE HIT THE WINDOW. THE ROAD WAS RATHER SMOOTH. NOT SURE IF THIS IS A COMMON PROBLEM FOR WINDOWS OR THE 2011 TOYOTA SIENNA. *TR

5/13/2014

DRIVING UP DRIVEWAY AND CLOSING REAR WINDOW WHEN THE WINDOW EXPLODED INTO THOUSANDS OF PIECES SENDING GLASS IN EVERY DIRECTION. HAD A PASSENGER BEEN IN THE REAR SEAT INJURIES WOULD HAVE BEEN LIKELY IN MY OPINION. MY CONCERN IS IF THIS HAPPENS WHEN SOMEONE HAS A CHILD IN THE REAR SEAR. THE END RESULT WAS SMALL FRAGMENTS OF GLASS OVER THE ENTIRE THIRD ROW SEATING AREA. *JS

12/1/2014

I STOPPED FOR GAS AND WAS UNABLE TO OPEN THE FUEL FILLER DOOR. BECAUSE OF THE FUEL FILLER DOOR FAILURE, I WAS NOT ABLE TO OPEN THE DRIVER SIDE PASSENGER DOOR. I DROVE THE VEHICLE HOME AND UPON FURTHER INVESTIGATION, I DISCOVERED THE TOP FUEL FILLER DOOR HINGE WAS BROKEN FREE. THE BROKEN HINGE ALLOWED THE PASSENGER DOOR ACTIVATION SWITCH LOCATED BEHIND THE FUEL FILLER DOOR TO POP OUT WHICH DE-ACTIVATED THE PASSENGER DOOR OPERATION. IN THE EVENT OF AN ACCIDENT, THE DRIVER SIDE PASSENGER DOOR WOULD NOT BE ABLE TO BE OPENED. *JS

7/8/2014

THE WELD AT THE TOP OF THE HINGE ON THE FUEL FILLER DOOR HAS BROKEN, SO THE DOOR WILL NOT CLOSE. THIS PREVENTS OPENING THE SLIDING DOOR ON THE DRIVER'S SIDE. I HAVE CHILDREN AND WOULD NEED THE ABILITY TO EVACUATE PASSENGERS QUICKLY AND EASILY IN THE EVENT OF AN EMERGENCY. ONE OF MY PASSENGERS IS RESTRAINED IN A CAR SEAT THAT I NEED TO ACTIVATE IN ORDER TO REMOVE THE CHILD FROM THE CAR. THE DOOR CANNOT BE OPENED MORE THAN A FEW INCHES WITH THE BROKEN FUEL FILLER DOOR AS AN OBSTRUCTION, SO IT CREATES A MAJOR SAFETY ISSUE. *TR

2/2/2015

INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2011 TOYOTA SIENNA TURN INDICATOR IS NOT AUDIBLE AND DOES NOT DISENGAGE WHEN CHANGING LANES ON THE INTERSTATE THE FOLLOWING LETTER WAS SENT TO TOYOTA: MAY 16, 2010 [XXX] SUBJECT: 2011 TOYOTA SIENNA TURN INDICATOR DESIGN FLAW DEAR SIR: I HAVE BEEN LOOKING INTO BUYING A 2011 TOYOTA SIENNA LIMITED WITH ALL THE OPTIONS. SO I RENTED A NEW 2011 TOYOTA SIENNA LE (ONLY 900+ MILES) FROM AVIS FOR A WEEKLONG TRIP (1500 MILES). THE CAR DRIVES VERY NICELY. HOWEVER, I WAS AMAZED THAT I COULD NOT HEAR THE TURN INDICATOR BEEPER WHEN DRIVING DOWN THE INTERSTATE WITH THE RADIO ON AT A MODERATE SOUND LEVEL. IN ADDITION, THE TURN INDICATOR SWITCH IS NOT SENSITIVE ENOUGH TO DISENGAGE AFTER CHANGING LANES. TOYOTA'S DESIGN ENGINEERS SHOULD BE ASHAMED TO HAVE THIS SERIOUS DESIGN FLAW ON A NEWLY INTRODUCED VEHICLE! THERE ARE PLENTY OF AUDIBLE DEVICES ON THE VEHICLE THAT COULD SOUND AFTER THE TURN INDICATOR HAS BE ENGAGED FOR 5, 10, 15 SECONDS WITHOUT BEING DISENGAGED. TOYOTA COULD HAVE PROGRESSIVE AUDIBLE TONES, WITH A LAST RESORT OF SOUNDING THE HORN INTERMITTENTLY. JUST DO SOMETHING, BEFORE YOU HAVE MILLIONS OF THESE VEHICLES IN SERVICE. A CAR GOING DOWN THE ROAD WITH A 'FALSE TURN INDICATION' IS DANGEROUS TO EVERYONE ON THE HIGHWAY! AS A RESULT OF THIS EXPERIENCE I AM NOT GOING TO BUY A 2011 TOYOTA SIENNA LIMITED UNTIL THIS ISSUE IS RESOLVED. IN FACT, IT WOULD NOT BE BAD ADVERTISING FOR ALL TOYOTA VEHICLES TO HAVE THIS AS A STANDARD FEATURE. TOYOTA CAN GIVE ME NEW VEHICLES FOR THE REST OF MY LIFE, AS COMPENSATION FOR THE IDEA! IF YOU WOULD LIKE TO DISCUSS THIS MATTER FURTHER, PLEASE DO NOT HESITATE TO CALL[XXX] *TR UPDATED 03/29/2017*JS

5/24/2010

MY BRAKE LIGHTS REMAINED ON WHEN I PARKED MY 2011 TOYOTA SIENNA. I CONTINUED TO DRIVE THE VEHICLE ABOUT 2 MILES, THE BRAKE LIGHTS REMAINED ON, AND THE MORE I DROVE IT FELT AS IF AN ANCHOR WAS HOLDING MY VAN BACK UNTIL FINALLY THE VAN WOULD NOT GO FORWARD OR REVERSE WHEN I PRESSED ON THE ACCELERATOR. I HAD THE VAN TOWED TO THE DEALERSHIP AND WAS TOLD THAT THE BRAKE PEDAL WAS STUCK BECAUSE I BENT THE METAL BAR THAT THE BRAKE PEDAL WAS ATTACHED TO. THEY ARE PLANNING TO REPLACE THE METAL BAR WITH ANOTHER MADE OF A STRONGER METAL. THE VAN WAS ONLY 2 WEEKS OLD WHEN THIS HAPPENED WITH ABOUT 600 MILES ON IT. IT HAS ONLY HAPPENED ONCE. *TR

7/7/2010

WE BOUGHT OUR FIRST MINIVAN - A TOYOTA SIENNA XLE 2011- BARELY TWO WEEKS AGO FROM TOYOTA LAUREL, MD. THE SECOND DAY, THE STEERING STARTED TO CREAK WHEN MAKING TURNS. NOW, THE TRUNK DOOR HAS STOPPED WORKING AND THE LOCAL NEW JERSEY DEALERSHIP DCH TOYOTA IS TELLING US IT HAS BEEN "BENT". THEY ARE REFUSING TO FIX IT OR REPLACE THE VEHICLE AND ARE TELLING US OUR INSURANCE COMPANY NEEDS TO PAY TO FIX IT. THE DOOR IS NOT DAMAGED OR DENTED/DINGED IN ANY WAY. IT'S PERFECTLY FINE, EXCEPT IT DOESN'T CLOSE ANYMORE WITH THE REMOTE CLOSING/OPENING BUTTONS. WE BELIEVE SOMETHING IS WRONG WITH THE ELECTRONICS, OR THAT THE DOOR WAS NOT CORRECTLY PUT IN WHEN THE CAR WAS BEING MANUFACTURED. WE HAVE A CHILD AND WOULD LIKE TO KNOW WHAT ELSE IS GOING TO BREAK DOWN IN THIS NEW CAR THROUGH NO FAULT OF OUR OWN. *TR

7/12/2010

TOYOTA SIENNA 2011 TOP TETHER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW CAPTAIN CHAIR IS TOO LOW FOR A TOP TETHER STRAP TO HOOK ON. THE DESIGN OF THE 2ND ROW SEATS RESULTS IN A LOWER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW SEAT AS OPPOSED TO THE PASSENGER SIDE 2ND ROW. COULD RESULT IN PARENTS DISREGARDING WARNINGS AGAINST NOT USING A TOP TETHER IF THE CAR SEAT IS EQUIPPED WITH ONE AND CREATING AN UNSAFE CONDITION FOR THE CHILD. VAN WAS PURCHASED ON 5/31; ISSUE FOUND THE NEXT DAY AND REPORTED TO TOYOTA CORPORATION ON 6/2/2010. TOLD THAT NO ACTION WOULD BE TAKEN BASED ON MY CALL AS IT WAS THE FIRST REPORT OF THE PROBLEM. *TR

8/6/2010

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT THE VEHICLE WOULD SWITCH TO THIRD GEAR WITHOUT WARNING INTERMITTENTLY, MAKE A LOUD NOISE, AND THREE ALERTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL; THESE LIGHTS WERE A SKIDDING SIGNAL, EXCLAMATION MARK, AND A SIGNAL THAT ADVISES THE CONTACT TO NOTIFY THE DEALER. WHEN ATTEMPTING TO DRIVE BEYOND 55 MPH, THE RPM METER MOVED TO THE RED ZONE AND MADE A LOUD NOISE. THE DEALER MADE TWO ATTEMPTS TO DIAGNOSE THE FAILURE. THE CONTACT WAS UNABLE TO SAY WHAT THE DEALER DID WHEN THE VEHICLE WAS TAKEN IN; HOWEVER THE PROBLEM OCCURRED THE NEXT DAY AFTER THE VEHICLE WAS RETURNED TO THE CONTACT FROM THE DEALER. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 2,400. THE FAILURE MILEAGE WAS APPROXIMATELY 300.

1/6/2011

OCTOBER 2010 I PURCHASED A TOYOTA SIENNA 2011. 3 MONTHS LATER I DROVE BACK FROM WORK AND I HAVE MY 4 CHILDREN WITH ME IN THE CAR WHERE THE CAR BRAKES FAILED TO RESPOND AS WELL THE EMERGENCY BRAKE!!!! WAS THE WORST DAY IN MY LIFE!!!! I CRASHED INTO A TRUCK AND WE WERE ALL IN SHOCKED TO THIS DAY!!!!...AFTER THE CRASH I HAD RECEIVED A RECALL IN THE TOYOTA SIENNA 2011 FOR THE BRAKES? I AM WITHOUT CAR RESPONSIBLE FOR THE DAMAGES FOR THE OTHER CARS, IN PAIN, MY KIDS SUFFER SMALL INJURIES AND FOR A AUTO LOAN IN TOYOTA CRASHED. I HAD MADE CALLS BUT UNFORTUNATELY NO ONE WILL GIVE ME A ANSWER OR STAND AND FACE THEIR RESPONSIBILITIES... I WONDERED WHY NO OTHER MAKE ( BMW, MERCEDES,HONDA,GMC ETC,,,,,) HAVE SO MANY RECALLS DEFECTIONS WITH THEIR VEHICLE JUST TOYOTA............ IT IS APPEAR SUSPICIOUS TO ME ...I COULD BE WRONG BUT THE SEARCH I HAVE DONE AND THE WORST EXPERIENCE I HAVE WITH MY FIRST TOYOTA .......NEVER IN MY LIFE I WILL BUY A CAR OR ADVISE ONE OF MY FRIENDS TO PURCHASE TOYOTA..... TO MANY RECALL AND UNSAFTE CARS...I DON'T KNOW HOW THE INSURANCE COMPANY WILL INSURE A CAR LIKE THIS?? I HAVE SO MANY QUESTIONS AND I NEED ANSWERS......... IT IS TIME FOR THOSE ANSWER TO ALL WORLDWIDE PEOPLE WHO DRIVE OR THINKING TO BUY A TOYOTA!!!!!!!!!!!!!!!!!!!!1111 PLEASE LEARN FROM MY EXPERIENCE!!! I DON'T WISH TO MY ENEMY!!!!! *TR

2/13/2011

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE VEHICLE WAS PARKED WITH THE REAR LIFT GATE OPEN; HOWEVER, THE CONTACT PRESSED THE BUTTON TO CLOSE THE LIFT GATE AND SHE ATTEMPTED TO TAKE AN ITEM FROM INSIDE THE VEHICLE AND NEARLY SUSTAINED AN INJURY WHEN THE LIFT GATE CONTINUED TO CLOSE. THE CONTACT THOUGHT THERE WOULD BE AN AUTOMATIC OVERRIDE SYSTEM IN PLACE TO STOP THE LIFT GATE FROM CLOSING IF AN OBJECT WAS OBSTRUCTING ITS PATH. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT EQUIPPED WITH A FEATURE TO AUTOMATICALLY STOP THE DOOR FROM CLOSING. THE FAILURE AND CURRENT MILEAGES WERE 6,400. THE VIN WAS UNAVAILABLE.

4/13/2011

SUDDEN UNCOMMANDED ACCELERATION WHILE STOPPED FOR A RED LIGHT. *TR

8/22/2011

AFTER PULLING OUT OF THE DRIVEWAY AND DRIVING FORWARD LESS THAN 100 YDS, THE VEHICLE BEGAN TO PULL LEFT AND RIGHT AS IF VEHICLE STABILITY CONTROL WERE TAKING OVER. VERY SHORTLY AFTER, THE VEHICLE CAME TO AN ABRUPT STOP WITH BRAKES SEEMINGLY APPLIED ON THEIR OWN (POWER BRAKE ASSIST?). THE SCREEN LIT UP WITH THE FOLLOWING WARNINGS, "CHECK ABS," "CHECK VSC," AND "CHECK BRAKE SYSTEM," FOLLOWED BY "HAVE YOUR VEHICLE CHECKED BY DEALER." THE ABS, VSC, EMERGENCY BRAKE, AND CHECK ENGINE LIGHTS ON THE DASH CAME ON AS WELL. UPON TAKING A LOOK UNDER THE HOOD, WE ALSO DISCOVERED WHAT APPEARED TO BE AN OIL LEAK AT THE HEAD GASKET. THE VEHICLE WAS TAKEN TO THE DEALER AND A TOYOTA ENGINEER WAS FLOWN IN TO HELP DIAGNOSE THE PROBLEM. THE RESULT WAS THEY CLEARED THE CODES, WIPED UP THE OIL, AND SAID THERE WAS NOTHING WRONG WITH THE CAR. ABOUT A DAY AND A HALF LATER, THE EXACT SAME THING HAPPENED AGAIN WITH THE VEHICLE PULLING, WARNING LIGHTS, ETC. THIS TIME, THE DEALERSHIP SAID THAT THEY FOUND "HARD" CODES AND THAT THE FLOOR WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE HAS NOW BEEN OUT OF SERVICE FOR 16 DAYS. WE SHALL SEE WHETHER THE WIRE HARNESS FIXES THE PROBLEM. THE DEALER SAID THEY PUT DYE IN THE ENGINE OIL TO TRY TO DETECT A LEAK. NOT SURE WHY THEY DIDN'T INVESTIGATE THE PROBLEM WHILE THE OIL WAS SITTING THERE. IT WAS VERY OBVIOUS WHERE THE LEAK WAS. *TR

1/4/2012

ROOF RACK DETACHMENT ON HIGHWAY: WE HAVE THE TOYOTA SIENNA OEM ROOF RACK CROSS BARS INSTALLED WHEN WE PURCHASED THE VEHICLE, BUT NEVER HAD ACTUALLY ATTACHED ANYTHING TO THE CROSS BARS. WHILE DRIVING DOWN THE HIGHWAY, WE HEARD A BANG, LOOKED IN THE MIRROR AND SAW MY CROSS BAR IN THE ROAD. IMMEDIATELY, PULLED OVER AND CONFIRMED THAT THE CROSS BAR HAD IN FACT DETACHED FROM OUR CAR AND FELL IN THE ROAD BEHIND US. THE REMAINING CROSS BAR WAS STILL ON, BUT WAS COCKED AND THE TIGHTENING MECHANISM WAS LOOSE. OUR CONCERN: THE SPECIAL INSTALLATION PRACTICE HAS BEEN EXPLAINED TO ME BY THE PARTS MANAGER. APPARENTLY, THIS NEW CLAMP DESIGN REQUIRES THE USER ASSURE PERPENDICULAR ALIGNMENT OF THE LOWER CLAMP PLATE TO THE ROOF RACK, OTHERWISE WHEN YOU TIGHTEN THE SCREW YOU CAN GET A FALSE TIGHT SENSE, WHEN THE PLATE IS COCKED AND NOT TRUE. SO, I SEE MANY THINGS WRONG WITH THIS DESIGN: (1) TOO MUCH RELIANCE ON FOLLOWING PROPER INSTALLATION TO ASSURE PRODUCT IS SAFELY SECURED. (2) HOW TIGHT IS TIGHT ON THE SCREW? NO INSTRUCTIONS PROVIDED? (3) EXCESSIVE RELIANCE ON THE OWNER TO CHECK THIS PART FOR THE LIFE OF THE CAR - SERVICE MANAGER SAYS THIS MUST BE INTERMITTENTLY TIGHTENED BY THE OWNER? WHERE IS THIS IN THE SERVICE MANUAL? (4) IT ALSO APPEARS THAT TOYOTA MAY HAVE INTRODUCED THIS "EASY TO REMOVE" DESIGN TO APPEAL TO THOSE CUSTOMERS WHICH COMPLAINED ON HOW LONG IT TAKES TO REMOVE THE EARLIER MODEL ROOF RACKS (<2011), BUT IN TURN HAVE COMPROMISED ON QUALITY AND MORE IMPORTANTLY SAFETY. (5) NOT ONLY IS THIS A UNIQUE DESIGN FOR THE TOYOTA LINEUP OF CARS, IT IS ALSO A UNIQUE IN THE INDUSTRY DESIGN, WHICH HAS FOR MANY YEARS NOW ESTABLISHED A HISTORY OF HAVING POSITIVE LOCKING AND REDUNDANT INSTALLATIONS FOR ROOF RACK CROSS BARS. I WROTE LETTER, AND TOYOTA SAID OUR INSURANCE COVERS SUCH THINGS, AND FOR US TO WORK WITH OUR DEALER, RATHER THAN MAIN COMPANY. UPDATED IVOQ 03/20/12 *TR

1/23/2012

THE REAR HATCH STRUTS BLEW CAUSING THE REAR HATCH TO CLOSE AUTOMATICALLY AND FORCIBLY. LUCKILY, ONLY MY HUSBAND WAS UNDER THE HATCH AT THE TIME AND COULD STOP IT FROM HURTING SOMEONE. IT WOULD HAVE SERIOUSLY INJURED ONE OF OUR CHILDREN IF THEY WERE UNDER THE HATCH. IT HAPPENED VERY SUDDENLY AND UNEXPECTEDLY. THERE IS AN EXISTING RECALL ON OLDER SIENNA VANS TO FOR THE EXACT SAME ISSUE. THE DESIGN CHANGE DOES NOT SEEM TO MITIGATE AGAINST THE FAILURE. WE ALSO SEE THAT OTHER VEHICLES INCLUDING OTHER 2011 VANS CONTINUE TO HAVE THIS PROBLEM. WE ARE ASKING YOU TO CONTACT THE COMPANY TO DISCUSS THE RECALL WITH THEM AND SEE IF THE RECALL IS NOT MITIGATING THE RISK OF THIS FAILURE. I WOULD NOT WANT A CHILD (ONE OF THE REASONS IN PURCHASING A MINI-VAN) GET HURT WITH A HATCH COLLAPSING ON THEM. *TR

3/18/2013

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR

3/21/2013

AT 2400 MILES. MY TOYOTA SIENNA START HAVING WINDOWS PROBLEM. IT IS VERY NEW CAR. AFTER NUMBERS OF REPAIR. THIS SIENNA-STILL BOTH PASSENGER FRONT AND REAR WINDOWS WILL AUTOMATICALLY ROLL BACK DOWN WHEN GETTING TO THE TOP. AND BACK DOOR CAN NOT BE CLOSED COMPLETELY. ESPECIAL RECENTLY. I FEEL THIS IS VERY DANGERS. BECAUSE THIS VAN WINDOWS UP AND DOWN IT IS VERY DANGER FOR MY 2 YEARS OLD BABY. IT MAY CUT HIS HAND. I DO NOT WANT THIS TERRIBLE VAN ANYMORE. THIS VAN REALLY MAKE ME HEADACHE AND WORRY. IF THIS VAN HAS NO PROBLEM. I WILL DEFINITELY NOT BOTHER ANYBODY. BUT IN FACT. THIS VAN REALLY CAUSE PROBLEM. AND BAD THING IS AFTER VISITED SEVERAL DIFFERENT DEALERSHIP. PROBLEM IS STILL HAPPENING. IF TOYOTA CAN FIX PROBLEM. CUSTOMER HAS NOTHING TO COMPLAINT. WHAT CAN WE DO ABOUT THIS. I AM VERY VERY DISAPPOINTED WITH TOYOTA QUALITY CONTROL SYSTEM. I AM A VERY DISAPPOINTED WITH 2 TOYOTA DEALERSHIP(CLAREMENT DEALERSHIP AND JOHN ELWAY'S CROWN DEALERSHIP)BECAUSE I WENT TO THESE DEALERSHIP MANY TIMES, WHAT THEY HAVE DONE IS PROBLEM STILL EXISTED. I AM PLANNING TO TRY 3RD TOYOTA DEALERSHIP. THIS IS MY FIRST TOYOTA. AND EXPERIENCE LET MY WIFE AND I FEEL VERY BAD AND VERY HEADACHE ABOUT THIS KIND OF QUALITY. *TR

4/12/2013

SIENNA PARKED INSIDE GARAGE. GARAGE DOOR WAS OPEN. I SLAMMED THE TRUNK DOOR TO CLOSE IT. MY 10 YEAR OLD SON COMPLAINED WHY I SLAMMED DOOR; I COULD HAVE CLOSED IT GENTLY. I TOLD HIM BECAUSE SOMETIMES THE TRUNK DOOR DOES NOT CLOSE ALTHOUGH IT APPEARS TO HAVE CLOSED. WE GOT IN THE SIENNA. I STARTED ENGINE. GARAGE DOOR STILL OPEN. I REVERSED THE CAR. THEN HEARD SMALL NOISE FROM THE BACK. THEN I SAW THE TRUNK DOOR WAS UP AND OPEN IN UP POSITION. I PARKED THE CAR, WENT BACK. THE SIENNA TAG PLATE WAS BROKEN HALF IN THE MIDDLE, APPARENTLY HITTING THE GARAGE DOOR. I CLOSED THE DOOR DOWN. SLOWLY BACKED THE CAR OUT OF THE GARAGE. THEN MY WIFE AND I HAD TO FORCE THE GARAGE TO CLOSE BECAUSE THE CAR'S BACKDOOR KNOCKED ONE OF ITS GLIDING WHEELS OFF TRACK. WE HAD TO FORCE IT BACK IN. THE DOOR OPENER WAS OFF THE TRACK AS WELL. ONE DAY LATER AFTER TRYING SEVERAL TIMES, THE DOOR WAS BACK WORKING AGAIN. WE ARE TESTING THE DOOR NOW. THE CAR DRIVES FINE. ~10 DAYS I DUMPED BOOKS OFF LIBRARY AND CLOSED THE TRUNK DOOR. AFTER GOING THROUGH A ROUNDABOUT FOR 0.7 MILE, THE SIGNAL FLASHED INDICATING THE TRUNK DOOR WAS LOOSE. I HAD TO PULL OVER TO CLOSE IT. MY WIFE ALSO SAID SEVERAL TIMES NOW SHE HAD THE SAME PROBLEM: THE DOOR WENT LOOSE AND THEN SIGNALED US IT WAS LOOSE MINUTES OR MILES AFTER WE STARTED THE ENGINE AND LEFT THE PARKING SLOT. *TR

6/18/2013

TIRE VALVE STEM BROKE WHILE WE WERE ADDING AIR TO THE CUSTOMER'S TIRE. *TR

12/20/2013

OUR TOYOTA HAS ONLY 34,900 MILES ON IT. ON 4/13/2014 WHILE TRYING TO FILL AIR IN THE REAR PASSENGER TIRE, THE STEM VALVE BROKE OFF, LITERALLY IN TWO PIECES. THAT WAS A VERY DANGEROUS SITUATION AND EASILY COULD HAVE HAPPENED WHILE DRIVING SINCE I DIDN'T EXERT ANY PRESSURE WHILE ATTACHING THE AIR HOSE TO IT. I CALLED TOYOTA HEADQUARTERS AND SPOKE TO [XXX] WHO SAID THAT SINCE THERE US NO RECALL ON IT, ITS NOT THEIR PROBLEM. SO IT SEEMS, UNLESS A FEW PEOPLE DIE, THEY WILL NOT MOVE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT

4/16/2014

2011 TOYOTA SIENNA. WHILE DRIVING ABOUT 40 MPH, THE POWER STEERING FAILED AS THE STEERING TRACTION CONTROL AND THE VSC WARNING LIGHTS ILLUMINATED. STEERING WHEEL IS VERY HEAVY AND HARD TO TURN. WHEN PARKING OR TURNING AT A ROAD CROSS THE STEERING WHEEL SEIZED. *TR

6/16/2014