2017 Toyota RAV4 Owner Complaints

THE NAVIGATION SYSTEM MALFUNCTIONS WITH STRANGE LETTERS AND IMAGERY.

5/3/2017

THE CAR IS A 2017 TOYOTA RAV4 XLE AWD. THE CAR WAS A REPLACEMENT VEHICLE FOR A 2015 TOYOTA RAV4 XLE AWD THAT HAD NON REPARABLE ELECTRICAL ISSUES AND WAS REPLACED BY TOYOTA BY AN ARBITRATION DECISION. THE FIRST DAY I DROVE THE CAR THE PASSIVE SAFETY SENSE SYSTEM ACTIVATED WHILE ON THE FREEWAY WHEN A CAR PASSED ME ON THE LEFT SIDE. LUCKILY NO ONE WAS BEHIND ME OR THEIR WOULD HAVE BEEN AN SERIOUS ACCIDENT. I TRADED THE CAR OFF 9 DAYS LATER AT A LOSS DUE TO COMPLETE LACK OF TRUST IN ANY TOYOTA PRODUCT. THE MANUFACTURER AND THE DEALER TREATED BE HORRIBLY ON THE PREVIOUS CAR THAT I WILL NEVER OWN ANOTHER TOYOTA AGAIN EVER.

6/29/2017

LANE DEVIATION WARNING IS NOT AUDIBLE WHEN VEERING EITHER RIGHT OR LEFT AT SPEEDS OVER 32 MILES PER HOUR AS STATED IN THE OWNERS MANUAL. OUR 2015 TOYOTA RAV 4 LANE DEVIATION WARNING WAS LOUD AND CLEAR.

12/19/2016

UNABLE TO HEAR LANE DEPARTURE ALERT MOST OF THE TIME. DEALER SAYS IT CANNOT BE ADJUSTED, CONFIRMED BY TOYOTA.COM.

2/7/2017

I WAS DRIVING AND TAKING A TURN AND AS I APPLIED THE BRAKES THE CAR DID NOT SLOW DOWN RESULT IN A MINOR ACCIDENT. *TR

12/29/2016

PURCHASED CAR FROM ST. CHARLES TOYOTA IL ON JULY4, 2017 VIN [XXX]. PURCHASED AND PICKED UP 2017 RAV4 LE FROM THEM ON JULY4TH (BETWEEN 11AM - 3PM). DROVE CAR FROM ST. CHARLES TO PEORIA IL. TODAY ON JULY6 RAV4 HAS 194 MILES. LATER CAME TO KNOW THAT THEIR SERVICE DEPT. WAS ACTUALLY CLOSED ON JULY 4TH. IDENTIFIED THREE PROBLEMS. WHILE DRIVING, ENGINE TEMPERATURE GAUGE SWAYED LITTLE RIGHT FROM MIDDLE POSITION. WAS CURIOUS AND CHECKED DIPSTICK TODAY ON JULY6 AND FOUND ENGINE OIL DIP STICK AT ABNORMAL LOW LEVEL. PICTURE ATTACHED. BRAKE PEDAL FELT SPONGY, FELT A DRAG IN BRAKING WHEN I APPLY BRAKES. FOUND WATER DRIPPING DOWN ON GROUND WHILE A/C WAS RUNNING IN PARKED POSITION. WATER DRIPPED ON GROUND LITTLE OFF FROM FRONT AXLE. RECORDED WATER DRIPPING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/6/2017

HALOGEN PROJECTION HEADLIGHTS ARE UNSAFE. THEY DO NOT ILLUMINATE THE SIDES AND UPPER PART OF THE ROAD AND CAUSE A MOVING LINE IN THE CENTER OF YOUR FIELD OF VISION WHERE THERE IS DARKNESS ABOUT THE LINE MAKING IT IMPOSSIBLE TO SEE CLEARLY AT NIGHT USING THE LOW BEAMS. ON A DOWNHILL, THE AREA OF ILLUMINATION IS CUT OFF AND UNSAFE - HAVE TO USE HIGH BEAMS IN ORDER TO SEE THE ROAD. THIS LINE ALSO BOUNCES AROUND WITH THE BUMPS ON THE ROAD AND CAUSES ME TO GET NAUSEOUS WHEN DRIVING WITH LOW BEAMS AT NIGHT. THIS WAS NOT A ONE TIME INCIDENT: THIS HAPPENS WHEN DRIVING THE CAR AT NIGHT SINCE I HAVE OWNED THE CAR. *TR

1/10/2017

THE DASH LIGHTING DURING CERTAIN DAYLIGHT CONDITIONS IS UNREADABLE, OR REQUIRES EXCESSIVE STARING TO DETERMINE QUANTITIES SUCH AS VEHICLE SPEED, FUEL AMOUNT, AND OTHER QUANTITIES ON THE MULTI FUNCTION INFORMATION DISPLAY (MFID). WHETHER IT IS UNREADABLE DEPENDS ON THE ANGLE OF THE SUN RELATIVE TO THE VEHICLE.THE INABILITY TO QUICKLY SEE WHAT IS INADEQUATELY DISPLAYED FORCES THE DRIVER TO EITHER GUESS THE SPEED OR TO STARE TOO LONG IN AN ATTEMPT TO ASCERTAIN THE SPEED. THIS IS A SAFETY HAZARD. (I BELIEVE IT AFFECTS OTHER TOYOTA MODELS AS WELL AS MY RAV4 EV). *JS *JS

3/31/2017

PURCHASED CAR FROM ST. CHARLES TOYOTA IL ON JULY4, 2017 VIN [XXX]. PURCHASED AND PICKED UP 2017 RAV4 LE FROM THEM ON JULY4TH (BETWEEN 11AM - 3PM). DROVE CAR FROM ST. CHARLES TO PEORIA IL. TODAY ON JULY6 RAV4 HAS 194 MILES. LATER CAME TO KNOW THAT THEIR SERVICE DEPT. WAS ACTUALLY CLOSED ON JULY 4TH. IDENTIFIED THREE PROBLEMS. WHILE DRIVING, ENGINE TEMPERATURE GAUGE SWAYED LITTLE RIGHT FROM MIDDLE POSITION. WAS CURIOUS AND CHECKED DIPSTICK TODAY ON JULY6 AND FOUND ENGINE OIL DIP STICK AT ABNORMAL LOW LEVEL. PICTURE ATTACHED. BRAKE PEDAL FELT SPONGY, FELT A DRAG IN BRAKING WHEN I APPLY BRAKES. FOUND WATER DRIPPING DOWN ON GROUND WHILE A/C WAS RUNNING IN PARKED POSITION. WATER DRIPPED ON GROUND LITTLE OFF FROM FRONT AXLE. RECORDED WATER DRIPPING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

7/6/2017

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, TOXIC FUMES EMITTED FROM THE HEATER ON THE PASSENGER SIDE OF THE VEHICLE. KOONS ARLINGTON TOYOTA IN ARLINGTON, VIRGINIA WAS MADE AWARE OF THE FAILURE AND ACKNOWLEDGED THE PRESENCE OF THE FUMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE VIN WAS NOT AVAILABLE.

12/20/2017

THE LIGHT FOR "SRS AIRBAG SYSTEM MALFUNCTION" WILL INTERMITTENTLY GO ON WHILE DRIVING ON HIGHWAY OR COUNTRY ROADS. THE LIGHT WILL GO OFF ONLY ONCE THE VEHICLE IS TURNED OFF.

3/18/2017

WHILE PULLING INTO TO A PARKING SPACE,MY CAR SUDDENLY ACCELERATED AND JUMPED THE CURB CAUSING THE CAR TO HIT A TREE,CAUSING ALL AIR BAGS TO GO OFF. I WAS ASKED IF I HIT THE GAS INSTEAD OF THE BRAKE. THIS HAPPENED SO FAST THAT I SUPPOSE ANYTHING IS POSSIBLE BUT I REALLY DON'T THINK THAT IS WHAT HAPPENED. IS THERE A WAY THAT THEY CAN TELL WHAT HAPPENEED?

7/14/2017

WHILE PULLING INTO TO A PARKING SPACE,MY CAR SUDDENLY ACCELERATED AND JUMPED THE CURB CAUSING THE CAR TO HIT A TREE,CAUSING ALL AIR BAGS TO GO OFF. I WAS ASKED IF I HIT THE GAS INSTEAD OF THE BRAKE. THIS HAPPENED SO FAST THAT I SUPPOSE ANYTHING IS POSSIBLE BUT I REALLY DON'T THINK THAT IS WHAT HAPPENED. IS THERE A WAY THAT THEY CAN TELL WHAT HAPPENEED?

7/14/2017

AFTER SITTING AT A RED LIGHT ON A CITY STREET, I MADE A LEFT TURN. WHILE TURNING THE DRIVER'S DOOR POPPED OPEN (IT MADE A POPPING SOUND). IT WAS AJAR, NOT FULLY OPEN. I WAS ABLE TO CLOSE IT BACK WHILE CONTINUING TO DRIVE.

8/22/2017

MY 2017 RAV4 IS NOT SAFE TO DRIVE AT NIGHT. THE CAR IS A LEASE AND WAS BRAND NEW WHEN I GOT IT. IT HAD LESS THAN 100 MILES, WHEN THIS STARTED HAPPENING. WHEN I HAVE MY HEADLIGHTS ON AT NIGHT THEY SEEM TO CAP OFF. THIS ALLOWS ME TO ONLY SEE THROUGH THE BOTTOM HALF OF MY WINDSHIELD. THE UPPER HALF GOES PITCH BLACK. IT IS EXTREMELY UNSAFE BECAUSE IT IMPAIRS MY VISION. THIS IS A REOCCURRING EVENT AND HAPPENS WHEN THE CAR IS IN MOTION. IT STARTED IN NOVEMBER OF 2016, AND I HAVE STOPPED DRIVING AT NIGHT BECAUSE OF HOW DANGEROUS IT IS.

8/18/2017

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 30 MPH, THE WINDSHIELD DARKENED AND MADE IT DIFFICULT TO SEE THE ROAD. THE CONTACT CHECKED THE OWNERS MANUAL AND FOUND THAT THE VEHICLE WAS EQUIPPED WITH SAFETY SENSE, WHICH DARKENED THE WINDSHIELD AT NIGHT TO PROTECT THE DRIVER FROM THE GLARE OF ONCOMING HEADLIGHTS. THE MANUFACTURER AND DEALER WERE CONTACTED (PIERCEY TOYOTA IN MILPITIS, CA) WHERE THE SALES MANAGER STATED THAT IT WAS NOT A KNOWN ISSUE. THE CONTACT WAS UNABLE TO GET ASSISTANCE. THE FAILURE MILEAGE WAS 350.

8/21/2017

THERE'S A RECALL ON MY 2017 TOYOTA RAV4 AND THE DEALERSHIP FAILED TO MENTION IT. THIS CAR WAS PURCHASED BRAND NEW IN JULY 2017. THE RECALL WAS MADE JUNE 15 2017. RECALL ID#265486. RECALL IS 17R2 FOR TIRES. SAFETY IS VERY IMPORTANT HERE AS I HAVE KIDS IN THE CAR SOMETIMES. PLEASE DO SOMETHING. THE DEALERSHIP SAID THEY'RE NOT RESPONSIBLE FOR IT. THE ALSO HAS THE FOLLOWING NOTICEABLY PROBLEM WHEN IN MOTION OR DRIVING MODE: SUSPENSION ISSUES: STRUTS,SPINDLE, CONTROL ARMS, BALL JOINTS, STABILIZERS, AND RELATED COMPONENTS MAY PRESENT A SAFETY HAZARD. IT IS VERY SCARY TO HEAR THAT TRUTLE GRINDING NOISE.

8/10/2018

THE TRANSMISSION, IS NOT SHIFTING PROPERLY IN EVEN MILDLY COLD WEATHER. HAD THE CAR FOR TWO YEARS, AND NOW THE TRANMISSION, IS NOT SHIFTING PROPERLY WHEN YOU FIRST START IT UP. THE ENGINE RPMS ARE AT 3,500, WHEN DOING 30 MPH DOWN THE ROAD,AND PUSHING ALL THE WAY DOWN ON THE ACCELERATOR, THE CAR WILL NOT GO, THERE ARE NO ERROR LIGHTS, THERE IS AN TRANMISSION SHIFT ISSUE WITH ACCELERATION ISSUE. THIS IS DANGEROUS BECAUSE WHEN GOING DOWN A 35 MPH ROAD, THERE ARE CARS THAT CAN ACCELERATE AND THIS CAR GOES NOWHERE. START THE CAR AFTER BEING PARKED OUTSIDE IN COLD WEATHER, WAITED 5 MINUTES BEFORE DRIVING THE CAR, AND IT IS STILL NOT RESPONDING PROPERLY. THERE HAVE BEEN ELECTRICAL ISSUES WITH THIS CAR, AND NOW THE TRANSMISSION WILL NOT SHIFT AND GO INTO GEAR PROPERLY, NOT SURE IF ITS THE COMPUTER PROGRAM, OR GEAR ISSUE. NEVER HAD THIS PROBLEM UNTIL THE SECOND YEAR OF OWNERSHIP. OWNED THE CAR SINCE IT WAS BRAND NEW. THIS IS A SAFETY ISSUE, WITH THE CAR NOT BEING ABLE TO GO THE PROPER SPEED LIMIT, AND THE DEALER IS TRYING TO SAY OH, IT TAKES A WHILE FOR THE CAR TO WARM UP, DID NOT HAVE THAT PROBLEM LAST WINTER BEING LEFT OUT ALL DAY AND NIGHT. THERE IS AN ELECTRONIC CONTROL MODULE FOR THE TRANSMISSION, AND THE GEARS THIS IS A SAFETY ISSUE THAT TOYOTA NEEDS TO ADDRESS, THE CAR WILL NOT EVEN ACCELERATE PROPERLY BECAUSE OF THIS TRANSMISSION ISSUE AND IF YOU DO ACCELERATE YOU CAN END UP RUINNING THE ENGINE.

2/1/2019

PURCHASED NEW 2017 TOYOTA RAV4. WITH LESS THAN 1000 MILES ON THE CAR, I HAD A FLAT TRAVELING ON THE TOLL ROAD. SPEED LIMIT WAS 70MPH. I WAS ON THE TOLL ROAD FOR ABOUT 20 MILES. THE FRONT DRIVER SIDE TIRE HAD A LARGE SIDEWALL HOLE. I TOOK THE TIRE BACK TO THE TOYOTA DEALER SERVICE DEPARTMENT. THEY GAVE ONE QUICK LOOK AND I WAS TOLD THAT "NO WARRANTY WAS ON THE TIRE BY TOYOTA OR BRIDGESTONE." I HAD NO CHOICE BUT TO REPLACE THE TIRE AT MY OWN EXPENSE. SEE ATTACHED PICTURES OF THE TIRE. I HAVE THE TIRE IN MY POSSESSION IF SOMEONE WISHES TO INSPECT IT FOR MANUFACTURER FAILURE.

7/24/2017

NEW VEHICLE HAD LESS THAN 2,000 MILES ON IT. WHEN DRIVING IN THE MIDDLE LANE ON THE INTERSTATE AT 75 MILES PER HOUR, THE PASSENGER SIDE FRONT TIRE SIDEWALL BLEW OUT. CONTINENTAL CROSSCONTACT LX 225/65R17 I NEITHER SAW OR FELT ANYTHING THAT COULD HAVE CAUSED THIS.

9/25/2017

AS I WAS APPROACHING THE MAIL BOX AREA IN MY APARTMENT COMPLEX AT APPROXIMATELY 15 MPH, I PUT MY FOOT ON THE BRAKE TO TURN INTO THE PARKING AREA IN FRONT OF THE FOUR METAL MAILBOXES AND PUT THE VEHICLE IN "PARK" WHEN THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED THE SIX-INCH, BRICK-PAVER CURB. I CRASHED INTO THE MAILBOX STRUCTURE, COMPLETELY UPLIFTING THE BASE THAT WAS BOLTED INTO THE CONCRETE AND HIT A WOOD TRASH CONTAINER HOLDER. I DEPRESSED THE BRAKE PEDAL HARDER BUT MY VEHICLE WOULD NOT SLOW DOWN OR STOP AND I ALSO COULD NOT CONTROL THE STEERING. I CONTINUED UP A HILL (AT 45-50 MPH) CONSISTING OF TALL GRASS, WILDFLOWERS, ROCKS, ETC., ACROSS A WALKING PATH OF WOODCHIPS AND MULCH, THEN DOWN THE HILL (STILL WITH MY FOOT ON THE BRAKE) GRAZING THE BRANCHES AND LEAVES OF A SMALL TREE BEFORE COMING OFF THE SIX-INCH CURB AND BACK ONTO THE STREET, WHERE I HIT A LIGHT POST. I MANAGED TO LIFT THE PARKING BRAKE, SLAM ON THE BRAKE AGAIN AND THE VEHICLE ROLLED TO A STOP. IT SHOULD BE NOTED THAT NONE OF THE AIRBAGS DEPLOYED.

8/5/2017

AIR PRESSURE SEEMS WRONG AND THE CAR SHAKES SOMETIMES WHILE DRIVING. I HIT POTHOLES ALL OVER THIS TOWN BUT IT CAN'T BE HELPED.

12/31/2017

WHILE DRIVING ON CRUISE CONTROL AT THE POSTED SPEED LIMIT OF 65 MPH, MY RAV 4 CAME TO AN ABRUPT DEAD STOP WITH NO WARNING. THERE WAS NOT A CAR IN FRONT OF MINE, BUT A CAR WAS STOPPED IN A MEDIAN TO MY LEFT FACING THE OPPOSITE DIRECTION OF MY CAR. I COULD ONLY ASSUME THAT MY RAV 4 APPARENTLY SENSED THAT CAR WHEN IT CAME TO A SUDDEN DEAD STOP. I HAD NO IDEA WHAT WAS HAPPENING TO MY CAR AND THOUGHT THE ENGINE HAD SHUT OFF. A PASSENGER WITH ME, WHO IS A WITNESS TO THIS EVENT, IS AN OWNER OF A RAV 4 SE WITHOUT THE SAFETY SENSE/PRE-COLLISION SYSTEM. WE WERE SHOOK UP BY THIS BECAUSE HAD THERE BEEN A CAR OR SEMI TRUCK TRAILER BEHIND US, WE COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED. I REPORTED THIS INCIDENT TO THE DEALER, TOYOTA OF WARREN, WHERE WE PURCHASED THE NEW CAR, AND AFTER A DAY IN SERVICE, THEY SAID THE CAR WAS WORKING FINE WITH THE SENSORS ALIGNED CORRECTLY. I WAS TO LET THEM KNOW IF THIS SITUATION OCCURRED AGAIN, AND IT DID. IN ANOTHER INCIDENT, AGAIN WHILE USING THE CRUISE CONTROL AND WITH NO CAR IN FRONT OF MINE, A CAR IN THE PASSING LANE WENT BY ME AT APPROXIMATELY 80 MPH TO MY 65 MPH. MY CAR CAME TO A DEAD STOP. THANK GOD THERE WAS NOT A CAR BEHIND ME AT THE TIME, OR A SERIOUS ACCIDENT COULD HAVE OCCURRED. AFTER DOING RESEARCH ON THIS SAFETY PROBLEM THAT WE EXPERIENCED, WE FOUND A NUMBER OF REPORTS CONCERNING THIS VERY SITUATION HAPPENING WITH THEIR RAV 4'S COMING TO SUDDEN STOPS FOR NO REASON. THESE REPORTS OF THIS VERY PROBLEM WERE REPORTED TO TOYOTA WITH NO RESOLUTION. THESE OWNERS ALSO SOLD THEIR CARS AT A LOSS BECAUSE OF SAFETY ISSUES. ACCORDING TO THESE REPORTS, TOYOTA DOES KNOW THAT A PROBLEM EXISTS, BUT IS NOT BEING ADDRESSED. *TR

12/28/2016

AS I WAS APPROACHING THE MAIL BOX AREA IN MY APARTMENT COMPLEX AT APPROXIMATELY 15 MPH, I PUT MY FOOT ON THE BRAKE TO TURN INTO THE PARKING AREA IN FRONT OF THE FOUR METAL MAILBOXES AND PUT THE VEHICLE IN "PARK" WHEN THE VEHICLE SUDDENLY LURCHED FORWARD AND JUMPED THE SIX-INCH, BRICK-PAVER CURB. I CRASHED INTO THE MAILBOX STRUCTURE, COMPLETELY UPLIFTING THE BASE THAT WAS BOLTED INTO THE CONCRETE AND HIT A WOOD TRASH CONTAINER HOLDER. I DEPRESSED THE BRAKE PEDAL HARDER BUT MY VEHICLE WOULD NOT SLOW DOWN OR STOP AND I ALSO COULD NOT CONTROL THE STEERING. I CONTINUED UP A HILL (AT 45-50 MPH) CONSISTING OF TALL GRASS, WILDFLOWERS, ROCKS, ETC., ACROSS A WALKING PATH OF WOODCHIPS AND MULCH, THEN DOWN THE HILL (STILL WITH MY FOOT ON THE BRAKE) GRAZING THE BRANCHES AND LEAVES OF A SMALL TREE BEFORE COMING OFF THE SIX-INCH CURB AND BACK ONTO THE STREET, WHERE I HIT A LIGHT POST. I MANAGED TO LIFT THE PARKING BRAKE, SLAM ON THE BRAKE AGAIN AND THE VEHICLE ROLLED TO A STOP. IT SHOULD BE NOTED THAT NONE OF THE AIRBAGS DEPLOYED.

8/5/2017

VEHICLE DIED IN THE MIDDLE OF THE ROAD WHILE DRIVING NORMALLY. THE VEHICLE WAS ON A CITY STREET.

12/7/2019

WHEN STARTING AND PULLING AWAY FROM A STOP LIGHT AND TURNING, THE CAR SUDDENLY STALLED IN A SUBURBAN SETTING. NO HYBRID BATTERY POWER OR GAS POWER WAS AVAILABLE. ALL DASH BOARD LIGHTS CAME ON. THIS WAS SUDDEN AND THERE WAS NO HESITATION ON ACCELERATION OR INDICATIONS OF PROBLEMS PRIOR. IN TRAFFIC, HAD TO PUT THE CAR IN PARK AND RESTART IT. WORKED OK AFTER THAT. THE CAR HAS 29,000 MILES AND IS SERVICED REGULARLY.

8/2/2020

AIR PRESSURE SEEMS WRONG AND THE CAR SHAKES SOMETIMES WHILE DRIVING. I HIT POTHOLES ALL OVER THIS TOWN BUT IT CAN'T BE HELPED.

12/31/2017

WHILE DRIVING VERY SLOWLY ON A STRAIGHT AWAY ON A CITY COBBLESTONE ROAD MY DRIVERS SIDE REAR AXLE BROKE. I HAD A PASSENGER IN THE VEHICLE AS I WAS DRIVING FOR LYFT. I HAD TO CALL THE POLICE AND HAVE MY VEHICLE FLAT-BEDDED TO THE DEALERSHIP.

3/4/2018

THE CAR SUDDENLY SHOWED A YELLOW WARNING ALERT THAT THE VEHICLE AIRBAG IS NOT FUNCTIONING AND LOOK FOR THE NEAREST DEALER. WE WENT TO THE DEALER AND ON THE CUTOMER STATEMENT OF PROBLEM TOYOTA PUT MALFUNCTION ILLUMINATED PASSENGER SEATBUCKLE SWITH CORRECTION TAKEN WAS ORDER SEAT BELT BUCKLE FRONT SEAT

10/7/2017

THE TURN SIGNAL FLASHES IN THE CABIN , BUT IT IS QUIET,AND I CAN NOT HEAR IT. THE DEALER SAID 2 TIMES THAT IT CAN NOT BE ADJUSTED , CASE CLOSED.. I CONTACTED TOYOTA CUSTOMER EXP.CENTER , CASE # [XXX] AND [XXX] AND TALKED TO [XXX] . THE CASE MANAGER 1-800-331-4331 AND HE SAID THE DEALERS SERVICE TECH.IS RIGHT CASE IS CLOSED.I BELIEVE A SAFETY ISSUE EXISTS HERE... I HAVE ELECTRIC SEATS AND THE SEAT BELT RECEIVER IS LOW IN THE CREVICE IN THE CORNER MAKING TIME TO BUCKLE UP VERY ,VERY HARD IN THE WINTER.AGAIN TOYOTA CAN NOT BE ADJUSTED,CASE CLOSED.MY WEIGHT IS 158 LBS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

3/2/2018

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES ACTIVATED AUTOMATICALLY WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER (PRIME TOYOTA RT 2, 700 OLD UNION TURNPIKE, LANCASTER, MA 01523), BUT COULD NOT BE DIAGNOSED. THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. *TT THE CONSUMER STATED THE RADAR CRUISE CONTROL MALFUNCTIONED. *JS THE CONSUMER STATED THE CLIMATE CONTROL ADJUSTMENT KNOBS JAMMED.*JS UPDATED 9/18/18*JB *JS *TR *JS *TR *JS

12/6/2017

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED. IN ADDITION, THE TRACTION CONTROL AND CHARGING SYSTEM MALFUNCTION INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND WAS TAKEN TO TOYOTA OF HOLLYWOOD (6000 HOLLYWOOD BLVD, HOLLYWOOD CA, 323-498-2260) TO BE DIAGNOSED. THE RESULTS WERE UNKNOWN. THE VEHICLE WAS BEING REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 27,220.

8/20/2019

ON THE EVENING OF SEPTEMBER 6TH, 2017, MY 88-YEAR-OLD FATHER, DIED OF ACCIDENTAL CARBON MONOXIDE POISONING. HIS DEATH RESULTED FROM HIS NEW TOYOTA RAV4 KEYLESS CAR NOT TURNING OFF, ULTIMATELY FLOODING HIS APARTMENT WITH THE DEADLY GAS. HE WAS FOUND IN HIS BED, DEAD, ON SEPTEMBER 7TH, AROUND 10:25 A.M. HIS TWO CATS HAD ALSO EXPIRED. THE TOYOTA RAV4 WAS STILL RUNNING ' 14 HOURS FOLLOWING HIS RETURN HOME FROM A FAMILY DINNER. THE CARBON MONOXIDE READING INSIDE HIS CAR WAS 330. THE RESIDENCE REGISTERED AT 53. MORE THAN TWO HOURS AFTER DISCOVERING MY FATHER'S BODY, THE CARBON MONOXIDE LEVELS IN THE HOUSE WERE STILL 30. THIS AFTER DOORS AND WINDOWS WERE OPENED AND A LARGE FAN PROVIDED BY THE FIRE DEPARTMENT WAS USED TO PUSH THE AIR THRU THE RESIDENCE. THE CARBON MONOXIDE TRAVELED TO THE NEIGHBOR'S ADJOINING GARAGE AND THRU HER APARTMENT WALLS. MORE THAN ONE HOUR AFTER MY FATHER WAS DISCOVERED, THE NEIGHBOR'S APARTMENT CARBON MONOXIDE LEVELS WERE STILL 40 ' REQUIRING A HOSPITAL VISIT. THE DETECTIVE ON THE SCENE FOUND THE TOYOTA KEY FOB ON THE DINING TABLE ' JUST YARDS FROM THE ATTACHED GARAGE WHERE THE CAR WAS PARKED. THE CAR WAS LEASED IN JULY OF 2017. IT WAS DELIVERED IN MID-AUGUST 2017, BY TOYOTA DEALER. AT NO TIME DURING THE SALE OR UPON DELIVERY, WAS IT IMPRESSED UPON MY FATHER THAT THE KEYLESS CARS PRESENTED A CARBON MONOXIDE SAFETY CONCERN. AT NO TIME WAS MY FATHER OFFERED AN OPTION FOR A 'KEYED' CAR. THERE WERE NO WARNING SYSTEMS ON THE CAR TO SUGGEST THE ENGINE WAS STILL RUNNING. IT SEEMS INCOMPREHENSIBLE THAT TOYOTA HAS FAILED TO ADDRESS THIS PROBLEM WITH ADDITIONAL WARNING DEVICES FOR DRIVERS, AUTOMATIC SHUT-OFF AFTER A SET TIME, OR AT THE VERY LEAST, BE REQUIRED TO EMPLOY A POLICY THAT SUGGESTS A KEY IGNITION WOULD BE MORE APPROPRIATE FOR SENIOR DRIVERS. FYI: LOCAL POLICE/EMT RESPONDED TO THE SCENE. A REPORT WAS FILED. *TT *TR

7/24/2018

The contact owned a 2017 Toyota Rav4. The contact stated that while the wife was driving approximately 35 MPH, the odor of smoke was present inside the vehicle. After stopping to inspect the vehicle, smoke and flames were seen coming from under the hood. The fire department was called to the scene to extinguish the flames. During the incident, the vehicle was destroyed and later towed away. A fire report was taken at the scene. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 60,000.

11/29/2022

TRAVELING ON A TRIP USING DRIVERS HEATED SEAT. IT GOT TOO HOT. I TURNED IT OFF. GOT TO HOTEL, CHECKED IN SETTLED IN FOR NIGHT. WOKE UP TO 3 BURNS ON UPPER BACK LOWER BACK AND UPPER LEG. 3AM BLISTERS POPPED WITH EXCRUCIATING PAIN. WENT TO DOCTOR, SHE STATED 1-BURN 2-3RD DEGREE, 1 BURN 2ND DEGREE, 1 BURN 1ST DEGREE.

5/15/2019

DRIVER'S SIDE HEADREST RISES APPROX. 2-1/2 TO 3 INCHES FROM LOWEST POSITION DURING THE NORMAL COURSE OF DRIVING. I DO NOT ADJUST THE HEIGHT OF THE HEADREST, EVER, OTHER THAN TO CORRECT THIS UNUSUAL PHENOMENON. THIS HAPPENS CONSTANTLY AND REPEATEDLY IN AS LITTLE AS 10-15 MILES DRIVING OVER PAVED, SMOOTH ROADS WHILE DRIVING SPEEDS RANGING FROM 45-75MPH. HAS HAPPENED SPORADICALLY SINCE WE PURCHASED THE VEHICLE NEW, BUT HAPPENS REGULARLY AND CONSISTENTLY NOW. INTERESTINGLY, THIS SAME PHENOMENON HAS OCCURRED WITH OTHER TOYOTAS I PURCHASED NEW, NAMELY MY 2006 COROLLA AND 2008 COROLLA LE. NEVER THOUGHT ABOUT IT BEING A POTENTIAL SAFETY ISSUE UNTIL I SAW IT RECURRING ON MY 2017 RAV4. DEALER IS EXPERIMENTING ON FIX BY REPLACING ADJUSTMENT BUTTONS ON BOTH DRIVER AND PASSENGER SEATS, AT MY EXPENSE (JUST RETURNED FROM LONG ROAD TRIP AND TOOK VEHICLE TO TOYOTA AT 264 MILES PAST END OF 36K WARRANTY) BUT COULD NOT HAVE SERVICED ON THE ROAD. UNFORTUNATELY, DEALER INFORMED ME THAT THIS IS ONLY THE BEGINNING OF THE INVESTIGATION PROCESS TO DETERMINE THE CAUSE OF THE PROBLEM AND MAY INVOLVE MORE EXTENSIVE WORK (ALSO AT MY EXPENSE) IF BUTTON REPLACEMENT DOES NOT WORK.

3/19/2020

WITH RAIN AND SNOW THE SENSOR START BEEPING AND WARNING OF OBJECTS IN FRONT OF THE VEHICLE WHEN THERE ARE NOTHING. DRIVING IN SNOW GETS THE SENSORS BLOCKED AND YOU CANT USE THE CRUISE CONTROL.

11/10/2020

I have attached a letter that I wrote Toyota but did not mail. Vechicle is a 2017 Rav Hybrid. We bought it in CA April 2021 and it had 28230 miles. Car went to Renton WA in August, 2021. Vechicle was serviced a couple of times, but in October 2022, dealer gave us a bill for $9700 due to a faulty wire halter. The Toyota people said the car is out of warranty. Please read the letter with lots more details. Thanks.

12/9/2022

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES ACTIVATED AUTOMATICALLY WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER (PRIME TOYOTA RT 2, 700 OLD UNION TURNPIKE, LANCASTER, MA 01523), BUT COULD NOT BE DIAGNOSED. THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. *TT THE CONSUMER STATED THE RADAR CRUISE CONTROL MALFUNCTIONED. *JS THE CONSUMER STATED THE CLIMATE CONTROL ADJUSTMENT KNOBS JAMMED.*JS UPDATED 9/18/18*JB *JS *TR *JS *TR *JS

12/6/2017

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES ACTIVATED AUTOMATICALLY WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER (PRIME TOYOTA RT 2, 700 OLD UNION TURNPIKE, LANCASTER, MA 01523), BUT COULD NOT BE DIAGNOSED. THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. *TT THE CONSUMER STATED THE RADAR CRUISE CONTROL MALFUNCTIONED. *JS THE CONSUMER STATED THE CLIMATE CONTROL ADJUSTMENT KNOBS JAMMED.*JS UPDATED 9/18/18*JB *JS *TR *JS *TR *JS

12/6/2017

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES ACTIVATED AUTOMATICALLY WITHOUT WARNING, WHICH CAUSED THE VEHICLE TO COME TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO THE DEALER (PRIME TOYOTA RT 2, 700 OLD UNION TURNPIKE, LANCASTER, MA 01523), BUT COULD NOT BE DIAGNOSED. THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. *TT THE CONSUMER STATED THE RADAR CRUISE CONTROL MALFUNCTIONED. *JS THE CONSUMER STATED THE CLIMATE CONTROL ADJUSTMENT KNOBS JAMMED.*JS UPDATED 9/18/18*JB *JS *TR *JS *TR *JS

12/6/2017

INTERMITTENTLY THE DASH BOARD SCREEN GOES DARK WHILE DRIVING. PER TOYOTA TECH REP THE ENTIRE COMPONENT WAS REPLACED APRIL 13,2018. ONE DAY LATER THE SAME THING OCCURRED. THE REP STATED THERE WAS A DEFECTIVE PART . I AM AFRAID TO DRIVE THIS CAR,WONDERING IF ALL WILL STOP WHILE IN MOTION.

4/15/2018

TL* THE CONTACT OWNS A 2017 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 75 MPH BEHIND ANOTHER VEHICLE, THE CONTACT SWITCHED LANES AND THE FORWARD COLLISION AVOIDANCE FEATURE IMMEDIATELY ACTIVATED. AS A RESULT, THE BRAKES ENGAGED AND CAUSED THE VEHICLE TO STOP ABRUPTLY. THE CONTACT INDICATED THAT THE DETECTION SYSTEM ACTIVATED ALTHOUGH THE PRECEDING VEHICLE WAS MORE THAN 150 FEET AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 38,000. *TT*JB

1/10/2019

I HAD TO VISIT TOYOTA BECAUSE MY RADIO WILL TURN ON BY ITSELF, WHEN I PARK. EVEN AFTER VISITING TOYOTA FOR AN UPDATE, MY RADIO WILL CHANGE ON ITS OWN, NOT FROM THE STEERING WHEEL) BUT ON ITS OWN.SO IT IS NOT FIXED. WIPERS WILL TURN ON THEN STOP. THERE SEEMS TO BE A DEVICE BEHIND THE DASH THAT I CAN HEAR CLICKING ON AND OFF WELL AFTER THE IGNITION IS OFF OR WHILE THE CAR IS IDLE FOR A BIT. MY CLIMATE CONTROL CHANGES ON ITS ON EVEN THOUGH IT WORKS FINE MOST OF THE TIME. IT IS AS IF MY CAR IS RECEIVING ADDITIONAL COMMANDS FROM ANOTHER SOURCE. LAST WEEK, AT NIGHT, I WITNESSED TWO MEN STANDING IN THE MIDDLE OF THE STREET, SOMEHOW ACTIVATING CAR ALARMS FROM RANDOM CARS. JUST YESTERDAY, NOT FAR FROM WHERE I LIVE A DRIVER "LOST CONTROL" AND RAN INTO TWO HOMES. THE DRIVER WAS THROWN FROM THE CAR, WHILE THE CAR AND THE HOUSE CAUGHT ON FIRE, THAT WAS STRANGE TO HEAR ABOUT. IF THERE IS SOMETHING THAT CAN BE DONE FOR MY CAR, PLEASE LET ME KNOW WHAT TO DO. THANK YOU.

3/28/2019

I WAS DRIVING ON I 10 SOUTHBOUND WITH MY TWO DISABLED CHILDREN. MY FRONT DRIVER'S SIDE TIRE BLEW OUT THE SIDEWALL IN 1-2 INCH CHUNKS. IT SOUNDED LIKE MACHINE GUN FIRE. I HAD TO SAFELY COAST TO THE SHOULDER HOLDING MY STEERING WHEEL FIRMLY AND PUTTING MY CAR IN NEUTRAL. I HAD AIR CHECKS AND BALANCING REGULARLY. I KEEP MY CAR IN A GARAGE WITH LOW MILEAGE. DISCOUNT TIRES CHECKED MY TIRES ON THREE OCCASSIONS AND TOLD ME TO GO TO TOYOTA DEALERSHIP FOR HELP. THEIR CUSTOMER SERVICE WAS RUDE AND DISMISSED MY CONCERNS COMPLETELY MAKING IT SOUND LIKE MY TIRES WERE WEARING AT A NORMAL RATE, WHICH IS NOT TRUE. I ASKED THEM TO HELP ME REACH OUT TO THE TIRE MANUFACTURER AND/OR HELP ME DETERMINE IF MY NEW RAV4 CAME TO ME WITH IT'S ORIGINAL TIRES OFF THE LOT. THEY DISMISSED ME AND I WILL NEVER GO BACK TO TOYOTA TO PURCHASE A NEW CAR AGAIN. BEWARE, ONCE THEY HAVE YOUR MONEY, IT SEEMS THEY NO LONGER CARE ABOUT YOU AFTER THE INITIAL SALE. I AM UNCERTAIN IF THIS IS THE CASE WITH ALL TOYOTA DEALERSHIPS, OR JUST OURS IN TUCSON, AZ, BUT PLEASE, BUYERS BEWARE! THEY ENDANGERED ME AND MY CHILDREN AND REFUSED TO ADMIT THERE IS AN ISSUE WITH THIS PROBLEM. THE ROAD I TRAVELLED WAS SMOOTH, I WAS TRAVELING AT 65MPH, AND I DID NOT HIT ANYTHING IN THE ROAD. MY SPINE IS A WRECK FROM THE JARRING... LEGS ARE BRUISED UP, TOO. THANKFULLY A STATE TROOPER ASSISTED US. STATE FARM ROADSIDE ASSISTANCE WAS ABSOLUTELY BOTCHED UP BY THEIR AUTOMATED SYSTEM AND DISPATCHED TO SOMEWHERE IN PHOENIX. SO GRATEFUL FOR THE STATE TROOPER AND DISCOUNT TIRES FOR THEIR CARE. TOYOTA NEEDS TO TAKE RESPONSIBILITY FOR THIS ISSUE AND THE TERRIBLE TIRES. THE MANUFACTURER NEEDS TO KNOW THIS IS A PROBLEM. MY LAST TIRES LASTED TO 60,000 MILES. NO REASON I SHOULD HAVE HAD TO CHANGE ALL 4 TIRES ON A NEW VEHICLE AT 19,000-20,000 MILES. I WOULD LIKE TO KNOW IF THERE HAS BEEN A SAFETY RECALL ON MY VEHICLE. TOYOTA SHOULD PAY FOR MY TIRES.

12/21/2019

WITH RAIN AND SNOW THE SENSOR START BEEPING AND WARNING OF OBJECTS IN FRONT OF THE VEHICLE WHEN THERE ARE NOTHING. DRIVING IN SNOW GETS THE SENSORS BLOCKED AND YOU CANT USE THE CRUISE CONTROL.

11/10/2020

The contact owns a 2017 Toyota Rav4. The contact stated that while operating the vehicle, the Tire Pressure Monitoring System (TPMS) warning light would activate even though the air pressure in the tires were normal. The contact indicated that the failure also occurred immediately after refueling. No further information was available. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 30,000.

5/13/2022

While driving at about 55mph on an open highway, the moon roof exploded. There was a loud explosion inside the car by my right ear. The noise was deafening and distracting and caused a momentary loss of concentration on driving, a situation that was very dangerous and could have resulted in an accident with serious injury. I immediately pulled over and checked the tires, the body and underneath the vehicle, finding nothing. When I began driving again, I heard a loud wind noise and other strange noises above me. I started to open the cover of the moon roof, but shards of glass fell on me, so I closed it again. Pulling over again, I climbed on the door threshold to look at the roof of the car. Unbelievable! It looked like a volcano with the glass pointing upwards around a big hole. Toyota Corp. is claiming it was caused by an outside source. That is definitely not true. I was in the car, nothing landed on the roof. The highway I was on has no bridges, no overpass, no multi-story buildings, no schools or no place that would enable someone to drop or throw a large item on top of a car. And, there was nothing on the inside cover except broken glass. The glass on the roof was definitely pointing upwards. The result of my research on exploding roofs shows that this problem has affected multiple car brands and multiple sun/moon roof manufacturers. I'm asking the NHTSA to help protect USA drivers. If there had been a warning that the roof could suddenly explode while I was driving, I definitely would have selected a car without a glass roof. If the cover had not been closed, I would have been sprayed with glass in addition to the loud blast. Because this is a major safety issue, I'm begging the NHTSA to look into the problem and at the very least immediately issue warnings so drivers of vehicles with sun/moon roofs will be aware that this could happen. It would be much better to find out what defect is causing this to happen before anyone is killed! The consumer stated he feels that moonroof exploding

10/30/2022