2021 Tesla Model X Owner Complaints

AFTER AN UPDATE I WAS REVERSING MY CAR , CAR STOPPED IN MIDDLE OF ROAD AND STEERING WHEEL LOST CONTROL WITH SIGN OF STEERING ASSIST REDUCED AND LANE DEPARTURE ..... IT WAS A DEATH SCARE. I CONTACTED TESLA, 3 WEEKS AGO AND TODAY MY CAR HAS GONE FOR REPAIR. I HEAR THAT MODEL Y AND 3 ARE RECALLED. I CAN NOT TRUST DRIVING TESLA MODEL X CAR ANY MORE.

8/2/2023

[XXX] I was driving southbound on [XXX] in Dallas, TX (near [XXX] exit) in Tesla ModelX, with 2 kids in the back seat. It is raining. My speed is around 60-65mph and I am in the rightmost lane. Suddenly the vehicle skids a little, and my steering wheel and brakes are not working anymore. It seemed that the car took complete control and does a full 360 rotation, crossing 4 lanes on the highway. I recall the 10 seconds when I am facing the incoming cars and the only thought I had "this is the end". For whatever reason, the incoming cars slowdown and my tesla makes a full circle, crosses 4 lanes again and gets positioned correctly in the flow of the traffic and in the rightmost lane. my speed now is around 20-30 mph and I suddenly regain control of the brakes and the steering wheel. My kids are crying in the backseat. I still am trying to figure out how and what happened, I cant believe I am alive and I did cry thinking that anything could have happened to my kids. We could have all died on the spot given the rain and how fast the highway traffic goes. I am [XXX] and have been driving for about 30 years. I know how to control minor skidding in rain. I go skiing frequently and can drive on ice (but this was no ice, just water). The only explanation is the malfunction of the Tesla mirrors/cameras (perhaps due to rain water), and taking the wrong decision to swerve the car completely across 4 lanes back and forth. I wish nobody has to go through such life-altering experiences due to a car malfunction, I will never forgive Tesla for the nightmares I still get and the trauma I and my kids had to go through due to the error of a machine. There were no issues before or after with the car, no damage, our tires were relatively new, no police was called. Tesla of course must record incidences like this and they did call me and escalated this to their highest level. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/26/2024

Since my delivery date of 12/4/2020 I have had four different times where both of the screens on my Tesla Model X have gone blank. On two of the occasions the vehicle was parked but on two other occasions the vehicle was being operated at highway speeds on the highway. I have also experienced partial software downloads from Tesla twice. It is very discomforting to be traveling an interstate highway at 75 mph and have all the screens that display information necessary to operate your vehicle go blank. I have had one mobile technician look at the incomplete software download issue on 2/11/2021 state that maybe a new CPU/MCU needs to be installed. There are other posts at : https://hiride.com/tesla-fix-black-touchscreen/ that show similar touchscreen issues. With my latest Service trip on 6/22 - 6/24/2021 the San Antonio, TX Service Center was "unable" to recreate the problem and their diagnostics didn't show any issues. However just 3 days after I picked up the vehicle had the blank screens issue showed back up. Since Tesla service is exclusive to Tesla I cannot get a "second opinion" on the issue. And Tesla seems to believe this is a non-issue and a minor inconvenience that "just happens from time to time." "Nothing to worry about." I on the other hand consider this a safety issue. Please help by looking in to this problem and helping other Tesla owners to get this resolved.

6/28/2021

My SD card failed and had to be replaced on my 2021 model X. The car's screens went completely blank during the 2021.24.3 software update. Car lost all power while park, failed to turn on after 3+ hours, had to be towed to service center. There was told the SD card failed and had to be replaced. This faulty SD card seems to be more than just a 2016-2018 issue.

8/31/2021

WE GOT A 2021 TESLA X FOR JUST ONE MONTH. BUT THE COMPUTER HAS DEAD THREE TIMES WHEN I WAS DRIVING IN HIGH WAY AND HAVE MY TWO KIDS IN THE BACK SEATS. TWO OUT OF THE THREE TIMES I HAD TO PULL OVER MY CAR TO TURN OFF THE ENGINE AND TURN IT ON AGAIN. ONE OF THE TIMES THE COMPUTER CAME BACK AGAIN BY IT SELF AFTER BEING DEAD FOR COUPLE OF MINUTES. LUCKILY I DID NOT USE SELF DRIVE MODE THOSE DRIVES. OTHERWISE WHO KNOWS WHAT THE CONSEQUENCES WILL BE. I SPOKED WITH A CUSTOMER SERVICE AND BEEN TOLD IT'S A VERY COMMON OCCURRENCE FOR THEIR CAR. HOWEVER THIS IS NOT COMMON FOR US. THIS REALLY AFFECTS OUR SAFETY SINCE THE MONITOR CONTROL EVERYTHING. I HAVE TWO SCHOOL AGE KIDS AND I HAVE DRIVE THEM TO SCHOOL AND AFTER SCHOOL'S ACTIVITIES. SO THE SAFETY IS NUMBER ONE PRIORITY CONCERN FOR US.

2/11/2021

I PURCHASED A TESLA MODEL X ON 14 NOV 2020 AND HAD BEEN DRIVING JUST AROUND 2 MONTHS. AT AROUND 11:10PM OR SO AS WE WERE CRUISING ON THE I-580, AND WERE 2 EXITS NORTH OF THE 680 HIGHWAY, THE ENTIRE INSTRUMENT CLUSTER IN THE CAR WHICH INCLUDED THE LARGE SCREEN AND THE DRIVER'S INSTRUMENT PANEL WENT COMPLETELY DARK. WE WERE BAFFLED AS THIS WAS SOMETHING WE NEVER ENCOUNTERED BEFORE. WE BEGAN PULLING OVER TO THE SIDE WHEN AFTER ABOUT A COUPLE OF MINS THE LIGHTS CAME ON AND THE PANEL SHOWED THAT WE HAD JUST AROUND 30 MILES OF RANGE LEFT. WE THEN PROCEEDED TO THE NEAREST CHARGING STATION WHICH HAPPENED TO BE THE TESLA FACTORY AT 45500 FREMONT BLVD, FREMONT, CA, 94538. AS WE REACHED THE CHARGING STATION WE SLOWED DOWN THE CAR BY TAKING FOOT OFF THE PEDAL AND WAS ABOUT TO CHANGE GEARS TO REVERSE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND ENDED UP HITTING ONE OF THE CHARGING STATIONS. THE CAR FINALLY CAME TO A HALT AFTER STRIKING AND MOUNTING OVER THE CHARGING STATION. THE CAR STRUCK THE CHARGING STATION HEAD ON FROM THE FRONT AND AROUND THE MID LEFT PART OF THE FRONT BUMPER. WE WERE ALL SHOCKED TO SEE THAT NONE OF THE AIRBAGS WERE DEPLOYED, EVEN THOUGH THE COLLISION WAS PRETTY NASTY. WHILE THREE OF US MANAGED TO GET AWAY BADLY SHAKEN AND WITH STRAINED BACKS, ONE OF THE OCCUPANTS WAS SITTING IN THE REAR AND WAS IN THE PROCESS OF TAKING OFF HER SEAT BELT AS THE CAR WAS SLOWING DOWN. SHE WAS THROWN OFF HER SEAT AND SUFFERED INJURIES TO HER FACE. TESLA REFUSES TO ACK ANY VEHICLE ISSUE AND HAS NOT SHARED ANY ACCIDENT INVESTIGATION REPORT.

4/2/2021

HERE IS A 2021 MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39434989?TENANT=US&ROWNUMBER=19 THE BACK WHEEL AND SUSPENSION HAS SNAPPED OFF. THIS IS NOT THE RESULT OF A CRASH IT IS THE RESULT OF A MANUFACTURING DEFECT. THE LOWER CONTROL ARM HAS CRACKED IN HALF ALLOWING THE WHEEL TO GO WHOMPABOUT. JUST LOOK AT THE PHOTOGRAPHS. THESE LOWER LINKS HAVE SNAPPED MANY TIMES ALREADY AND HAVE CAUSED FATAL CRASHES. PLEASE PUT A STOP TO THIS TESLA MADNESS. THANK YOU. KEEF

3/20/2021

On 10-16-21 Saturday around 7:40 PM, I was going to my brother-in-law's house which is on the left side of the road I was driving. It is a single lane road in a busy residential area. I wanted to park outside of the house by the road. I took a left turn towards the gate, then slight reverse and put in drive to pull to park parallel to the road. My Tesla Model-x went into 'Sudden Unintended Acceleration' mode, went left to right to left in a violent way, picking up speed like a rocket. I applied the breaks repeatedly, but the car did not stop and continued to race on the road for about 0.3 mile where the road takes slight left turn. It went and crashed into a 40 ft tall big pine tree at probably more than 150 mph. It knocked off part of the compound wall of the owner, and passenger front tire blew away and landed in their front yard. I had the seat belt on. No other vehicle involved. I was the only occupant in the vehicle. No fire. I called 911 from my cell phone. I opened the driver side door manually and got out. Police took the report from me and took pictures. The report will be in another 3 days. Ambulance took me to hospital. Broke rt Ulna, Lumbar 2 vertebra, Pneumothorax lt lung with collapse of left lung, s/p chest tube. Also cervical muscle strain/ rupture. Discharge after 3 days. Still lot of back pain. Unable to go to work. Car is total loss. I have Tesla insurance. Reported the accident to Insurance. Adjuster still working on the claim. Requested to 'Preserve the car' for further investigation. 7-14-21: When I stop at a light, the front end of car goes up by about 4 inches. Took to Tesla service center and I was told it is adaptive suspension and it is normal. 8-10-21. When I apply break to stop at a red light, and when I turn on Left turn signal, power shuts off completely, everything blank in the middle of busy traffic, had to reset power. very scary. Happened twice. complained. Tesla remotely updated SD card. Happened again on 10-15-21.

10/26/2021

My SD card failed and had to be replaced on my 2021 model X. The car's screens went completely blank during the 2021.24.3 software update. Car lost all power while park, failed to turn on after 3+ hours, had to be towed to service center. There was told the SD card failed and had to be replaced. This faulty SD card seems to be more than just a 2016-2018 issue.

8/31/2021

AFTER AN UPDATE I WAS REVERSING MY CAR , CAR STOPPED IN MIDDLE OF ROAD AND STEERING WHEEL LOST CONTROL WITH SIGN OF STEERING ASSIST REDUCED AND LANE DEPARTURE ..... IT WAS A DEATH SCARE. I CONTACTED TESLA, 3 WEEKS AGO AND TODAY MY CAR HAS GONE FOR REPAIR. I HEAR THAT MODEL Y AND 3 ARE RECALLED. I CAN NOT TRUST DRIVING TESLA MODEL X CAR ANY MORE.

8/2/2023

UNDER MEDIUM/HEAVY ACCELERATION, THERE IS A RATTLING/GRINDING SOUND LIKE SOMETHING IS COMING LOOSE. TESLA SAYS ITS NORMAL. ITS AN ONGOING ISSUE AND TESLA REFUSES TO REPAIR.

2/24/2021

The front half shafts have failed 3 times already on this car, creating a safety hazard.

11/9/2021

I PURCHASED A TESLA MODEL X ON 14 NOV 2020 AND HAD BEEN DRIVING JUST AROUND 2 MONTHS. AT AROUND 11:10PM OR SO AS WE WERE CRUISING ON THE I-580, AND WERE 2 EXITS NORTH OF THE 680 HIGHWAY, THE ENTIRE INSTRUMENT CLUSTER IN THE CAR WHICH INCLUDED THE LARGE SCREEN AND THE DRIVER'S INSTRUMENT PANEL WENT COMPLETELY DARK. WE WERE BAFFLED AS THIS WAS SOMETHING WE NEVER ENCOUNTERED BEFORE. WE BEGAN PULLING OVER TO THE SIDE WHEN AFTER ABOUT A COUPLE OF MINS THE LIGHTS CAME ON AND THE PANEL SHOWED THAT WE HAD JUST AROUND 30 MILES OF RANGE LEFT. WE THEN PROCEEDED TO THE NEAREST CHARGING STATION WHICH HAPPENED TO BE THE TESLA FACTORY AT 45500 FREMONT BLVD, FREMONT, CA, 94538. AS WE REACHED THE CHARGING STATION WE SLOWED DOWN THE CAR BY TAKING FOOT OFF THE PEDAL AND WAS ABOUT TO CHANGE GEARS TO REVERSE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND ENDED UP HITTING ONE OF THE CHARGING STATIONS. THE CAR FINALLY CAME TO A HALT AFTER STRIKING AND MOUNTING OVER THE CHARGING STATION. THE CAR STRUCK THE CHARGING STATION HEAD ON FROM THE FRONT AND AROUND THE MID LEFT PART OF THE FRONT BUMPER. WE WERE ALL SHOCKED TO SEE THAT NONE OF THE AIRBAGS WERE DEPLOYED, EVEN THOUGH THE COLLISION WAS PRETTY NASTY. WHILE THREE OF US MANAGED TO GET AWAY BADLY SHAKEN AND WITH STRAINED BACKS, ONE OF THE OCCUPANTS WAS SITTING IN THE REAR AND WAS IN THE PROCESS OF TAKING OFF HER SEAT BELT AS THE CAR WAS SLOWING DOWN. SHE WAS THROWN OFF HER SEAT AND SUFFERED INJURIES TO HER FACE. TESLA REFUSES TO ACK ANY VEHICLE ISSUE AND HAS NOT SHARED ANY ACCIDENT INVESTIGATION REPORT.

4/2/2021

Since delivery in December 2020 the computer MCU has shut down for two minutes while driving over a dozen times. The computer reboots after a couple of minutes but during this time it disables all instrumentation, turn signals and other driver information. I brought it in to the Tesla Service Center in Highland Park, Illinois with a list of dates and times that it shut down and they told me it was a known firmware issue and that there would be a solution sometime in the future. I don't believe a 2021 Tesla that cost nearly $100 K would force me to stick my arms out the window to make turn signals.

7/6/2021

I PURCHASED A TESLA MODEL X ON 14 NOV 2020 AND HAD BEEN DRIVING JUST AROUND 2 MONTHS. AT AROUND 11:10PM OR SO AS WE WERE CRUISING ON THE I-580, AND WERE 2 EXITS NORTH OF THE 680 HIGHWAY, THE ENTIRE INSTRUMENT CLUSTER IN THE CAR WHICH INCLUDED THE LARGE SCREEN AND THE DRIVER'S INSTRUMENT PANEL WENT COMPLETELY DARK. WE WERE BAFFLED AS THIS WAS SOMETHING WE NEVER ENCOUNTERED BEFORE. WE BEGAN PULLING OVER TO THE SIDE WHEN AFTER ABOUT A COUPLE OF MINS THE LIGHTS CAME ON AND THE PANEL SHOWED THAT WE HAD JUST AROUND 30 MILES OF RANGE LEFT. WE THEN PROCEEDED TO THE NEAREST CHARGING STATION WHICH HAPPENED TO BE THE TESLA FACTORY AT 45500 FREMONT BLVD, FREMONT, CA, 94538. AS WE REACHED THE CHARGING STATION WE SLOWED DOWN THE CAR BY TAKING FOOT OFF THE PEDAL AND WAS ABOUT TO CHANGE GEARS TO REVERSE WHEN THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND ENDED UP HITTING ONE OF THE CHARGING STATIONS. THE CAR FINALLY CAME TO A HALT AFTER STRIKING AND MOUNTING OVER THE CHARGING STATION. THE CAR STRUCK THE CHARGING STATION HEAD ON FROM THE FRONT AND AROUND THE MID LEFT PART OF THE FRONT BUMPER. WE WERE ALL SHOCKED TO SEE THAT NONE OF THE AIRBAGS WERE DEPLOYED, EVEN THOUGH THE COLLISION WAS PRETTY NASTY. WHILE THREE OF US MANAGED TO GET AWAY BADLY SHAKEN AND WITH STRAINED BACKS, ONE OF THE OCCUPANTS WAS SITTING IN THE REAR AND WAS IN THE PROCESS OF TAKING OFF HER SEAT BELT AS THE CAR WAS SLOWING DOWN. SHE WAS THROWN OFF HER SEAT AND SUFFERED INJURIES TO HER FACE. TESLA REFUSES TO ACK ANY VEHICLE ISSUE AND HAS NOT SHARED ANY ACCIDENT INVESTIGATION REPORT.

4/2/2021

My SD card failed and had to be replaced on my 2021 model X. The car's screens went completely blank during the 2021.24.3 software update. Car lost all power while park, failed to turn on after 3+ hours, had to be towed to service center. There was told the SD card failed and had to be replaced. This faulty SD card seems to be more than just a 2016-2018 issue.

8/31/2021

On 10-16-21 Saturday around 7:40 PM, I was going to my brother-in-law's house which is on the left side of the road I was driving. It is a single lane road in a busy residential area. I wanted to park outside of the house by the road. I took a left turn towards the gate, then slight reverse and put in drive to pull to park parallel to the road. My Tesla Model-x went into 'Sudden Unintended Acceleration' mode, went left to right to left in a violent way, picking up speed like a rocket. I applied the breaks repeatedly, but the car did not stop and continued to race on the road for about 0.3 mile where the road takes slight left turn. It went and crashed into a 40 ft tall big pine tree at probably more than 150 mph. It knocked off part of the compound wall of the owner, and passenger front tire blew away and landed in their front yard. I had the seat belt on. No other vehicle involved. I was the only occupant in the vehicle. No fire. I called 911 from my cell phone. I opened the driver side door manually and got out. Police took the report from me and took pictures. The report will be in another 3 days. Ambulance took me to hospital. Broke rt Ulna, Lumbar 2 vertebra, Pneumothorax lt lung with collapse of left lung, s/p chest tube. Also cervical muscle strain/ rupture. Discharge after 3 days. Still lot of back pain. Unable to go to work. Car is total loss. I have Tesla insurance. Reported the accident to Insurance. Adjuster still working on the claim. Requested to 'Preserve the car' for further investigation. 7-14-21: When I stop at a light, the front end of car goes up by about 4 inches. Took to Tesla service center and I was told it is adaptive suspension and it is normal. 8-10-21. When I apply break to stop at a red light, and when I turn on Left turn signal, power shuts off completely, everything blank in the middle of busy traffic, had to reset power. very scary. Happened twice. complained. Tesla remotely updated SD card. Happened again on 10-15-21.

10/26/2021

[XXX] I was driving southbound on [XXX] in Dallas, TX (near [XXX] exit) in Tesla ModelX, with 2 kids in the back seat. It is raining. My speed is around 60-65mph and I am in the rightmost lane. Suddenly the vehicle skids a little, and my steering wheel and brakes are not working anymore. It seemed that the car took complete control and does a full 360 rotation, crossing 4 lanes on the highway. I recall the 10 seconds when I am facing the incoming cars and the only thought I had "this is the end". For whatever reason, the incoming cars slowdown and my tesla makes a full circle, crosses 4 lanes again and gets positioned correctly in the flow of the traffic and in the rightmost lane. my speed now is around 20-30 mph and I suddenly regain control of the brakes and the steering wheel. My kids are crying in the backseat. I still am trying to figure out how and what happened, I cant believe I am alive and I did cry thinking that anything could have happened to my kids. We could have all died on the spot given the rain and how fast the highway traffic goes. I am [XXX] and have been driving for about 30 years. I know how to control minor skidding in rain. I go skiing frequently and can drive on ice (but this was no ice, just water). The only explanation is the malfunction of the Tesla mirrors/cameras (perhaps due to rain water), and taking the wrong decision to swerve the car completely across 4 lanes back and forth. I wish nobody has to go through such life-altering experiences due to a car malfunction, I will never forgive Tesla for the nightmares I still get and the trauma I and my kids had to go through due to the error of a machine. There were no issues before or after with the car, no damage, our tires were relatively new, no police was called. Tesla of course must record incidences like this and they did call me and escalated this to their highest level. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/26/2024

There is a windshield defect on MY vehicle but check the boards, it is a common problem. The windshield has a mottling defect which is not obvious in normal light BUT - drive into the sun and suddenly you are blinded. It must be a known situation as the boards report this on many different models. We have owned a prior Tesla X so it is not us getting used to the car, it is a defect.

12/17/2021

Windshield cracked due to defrosting; yes available for inspection upon request. If the windshield shatters due to defrosting this is serious safety risk and what can happen while driving is limited less. Vehicle was inspected by Tesla located in Peabody, Massachusetts and the representative stated they are aware, and this is why they tell customers to warm the vehicle up before turning on defrosting, in all the vehicles I've owned windshield cracking from defroster being on has never happened or been an issue. Also through research I found other Tesla owners have experienced similar. No there were no warnings of this happening outside of reading other Tesla owners experiencing this similar situation.

2/3/2025

Alerts: UI_a020 - Steering Assist Reduced APP_w264 - Lane Departure features unavailable This incident happened suddenly during a normal commute from work to home. It caused the steering of the vehicle to be very heavy and difficult to control which could have potentially led to an unwanted accident on the road. There root cause seems to be a failure in the steering rack component of the car. It is a very common and prevalent issue with Tesla vehicles, and complaints on various Tesla forums and Reddit threads about this same issue. There also has been NHTSA investigations in the past regarding this. The failure caused the loss of safety functionality such as Lane Keeping Assistance, Lane Departure Assistance, Autopilot and FSD. Tesla Service Center diagnosed the alerts as a steering rack hardware failure and is charging almost $5000 to replace the part. Given that this is such a prevalent issue among so many Tesla vehicles, it needs to be addressed by the manufacturer and should be a safety recall and not on the customer to pay out of pocket.

9/25/2024

My car has 50,000 miles on it and is just over 4 years old. The steering column has failed causing it to not be able to steer. The service for this is a new steering column at a cost of over $5,000.00. The Y models and 3 models had a recall on this issue. Now it looks like the X models are having the issue as well. The consumer should not be responsible for this. It is dangerous. It is expensive to fix. A steering column should not fail at 50,000 miles. I am not the only person who has been faced with this issue. Tesla service even confirmed that they are seeing this on the X models. I think an investigation should be done. How many $5,000.00 repairs for safety has the consumer been saddled with?

6/20/2025

Since delivery in December 2020 the computer MCU has shut down for two minutes while driving over a dozen times. The computer reboots after a couple of minutes but during this time it disables all instrumentation, turn signals and other driver information. I brought it in to the Tesla Service Center in Highland Park, Illinois with a list of dates and times that it shut down and they told me it was a known firmware issue and that there would be a solution sometime in the future. I don't believe a 2021 Tesla that cost nearly $100 K would force me to stick my arms out the window to make turn signals.

7/6/2021

The contact owns a 2021 Tesla Model X. The contact stated while driving approximately 45 MPH, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The contact stated that the vehicle was difficult to steer while entering a parking lot. The contact stopped and restarted the vehicle before driving back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.

6/23/2022

[XXX] I was driving southbound on [XXX] in Dallas, TX (near [XXX] exit) in Tesla ModelX, with 2 kids in the back seat. It is raining. My speed is around 60-65mph and I am in the rightmost lane. Suddenly the vehicle skids a little, and my steering wheel and brakes are not working anymore. It seemed that the car took complete control and does a full 360 rotation, crossing 4 lanes on the highway. I recall the 10 seconds when I am facing the incoming cars and the only thought I had "this is the end". For whatever reason, the incoming cars slowdown and my tesla makes a full circle, crosses 4 lanes again and gets positioned correctly in the flow of the traffic and in the rightmost lane. my speed now is around 20-30 mph and I suddenly regain control of the brakes and the steering wheel. My kids are crying in the backseat. I still am trying to figure out how and what happened, I cant believe I am alive and I did cry thinking that anything could have happened to my kids. We could have all died on the spot given the rain and how fast the highway traffic goes. I am [XXX] and have been driving for about 30 years. I know how to control minor skidding in rain. I go skiing frequently and can drive on ice (but this was no ice, just water). The only explanation is the malfunction of the Tesla mirrors/cameras (perhaps due to rain water), and taking the wrong decision to swerve the car completely across 4 lanes back and forth. I wish nobody has to go through such life-altering experiences due to a car malfunction, I will never forgive Tesla for the nightmares I still get and the trauma I and my kids had to go through due to the error of a machine. There were no issues before or after with the car, no damage, our tires were relatively new, no police was called. Tesla of course must record incidences like this and they did call me and escalated this to their highest level. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

4/26/2024

Unintended, unexpected opening of front frunk hood while driving slowly in a parking lot into a strong wind gust. I did not deploy frunk switch and Secondary latch apparently inoperative

12/7/2024

This complain is regarding the recent recall regarding FSD tesla Smart Summon failures. Incident date June 02, 2024 Car was parked in a parking lot outside a movie theater. I was less than 20 feet away from car with clear visibility, and tried smart summon. Car pulled out of the parking making an acute turn damaging driver side door, and front bumper of car parked next to it. Tesla was contacted immediately regarding this malfunction of smart summon and requested them to stop offering this service to owners as it is dangerous. They took 3 months to conduct an internal investigation but refused to share written results. Instead read a generic statement from their website. Still not received a copy of the investigation. Tesla also refused to take take financial responsibility for the damage and their false claim. Smart Summon is dangerous and Tesla should not be allowed to advertise.

1/9/2025

My 2021 Tesla Model X has a serious safety issue with the driver’s door. When opened, the door swings freely with no support or soft-close resistance and can slam shut or fling wide open unexpectedly. This poses a danger to passengers and nearby people or property. I believe this issue may relate to a latch or hinge mechanism malfunction, and I am concerned about the lack of a safety interlock. I have reported this to Tesla, and they have not acknowledged it as a warranty or safety concern. I am submitting this complaint in the interest of safety for myself and other drivers of this model. I have videos and more detail but this site only allows static photos.

5/6/2025

While driving our screen shut down, autopilot and GPS stopped working and the doors would not open. My kids were stuck on multiple occasions and had to climb through the front seats. Tesla has already confirmed that the Driver Assistance System ECU (Turbo A and Turbo B processors) is a known issue. Over 1600 cases reported. This defect disables safety-critical driver-assist functions without warning, which meets the federal definition of a safety defect under 49 U.S.C. § 30102. Provide a free remedy to owners — including replacement at no cost — as required by 49 U.S.C. § 30120. Telsa denied coverage because we are out of warranty. I asked whether the known issue has been reported and why it is not being covered as a known safety defect. Because the problem involves loss of a safety system, it should not be treated as routine maintenance or wear and tear. It is a known safety defect and therefore must be reported and remedied at Tesla’s expense. Tesla refuse to address my concern and would only let me talk to store manager. They told me I had to email business resolutions to get more information. I have not heard back. I was forced to spend $2k to get my car fixed

8/26/2025